@escalated-dev/escalated 0.2.1 → 0.4.0

package/src/components/ReplyThread.vue

@@ -1,30 +1,60 @@
-<script setup>
-import AttachmentList from './AttachmentList.vue';
-
-defineProps({
-    replies: { type: Array, required: true },
-    currentUserId: { type: [Number, String], default: null },
-});
-
-function formatDate(date) {
-    return new Date(date).toLocaleString();
-}
-</script>
-
-<template>
-    <div class="space-y-4">
-        <div v-for="reply in replies" :key="reply.id"
-             :class="['rounded-lg border p-4', reply.is_internal_note ? 'border-yellow-200 bg-yellow-50' : 'border-gray-200 bg-white']">
-            <div class="mb-2 flex items-center justify-between">
-                <div class="flex items-center gap-2">
-                    <span class="font-medium text-gray-900">{{ reply.author?.name || 'Unknown' }}</span>
-                    <span v-if="reply.is_internal_note" class="rounded bg-yellow-200 px-1.5 py-0.5 text-xs font-medium text-yellow-800">Internal Note</span>
-                </div>
-                <span class="text-xs text-gray-500">{{ formatDate(reply.created_at) }}</span>
-            </div>
-            <div class="prose prose-sm max-w-none text-gray-700" v-html="reply.body"></div>
-            <AttachmentList v-if="reply.attachments?.length" :attachments="reply.attachments" class="mt-3" />
-        </div>
-        <div v-if="!replies?.length" class="py-8 text-center text-sm text-gray-500">No replies yet.</div>
-    </div>
-</template>
+<script setup>
+import { inject, computed } from 'vue';
+import { router } from '@inertiajs/vue3';
+import AttachmentList from './AttachmentList.vue';
+
+const props = defineProps({
+    replies: { type: Array, required: true },
+    currentUserId: { type: [Number, String], default: null },
+    ticketReference: { type: String, default: '' },
+    routePrefix: { type: String, default: '' },
+    pinnable: { type: Boolean, default: false },
+});
+
+const escDark = inject('esc-dark', computed(() => false));
+
+function formatDate(date) {
+    return new Date(date).toLocaleString();
+}
+
+function togglePin(reply) {
+    if (!props.routePrefix || !props.ticketReference) return;
+    router.post(route(`${props.routePrefix}.tickets.pin`, [props.ticketReference, reply.id]), {}, { preserveScroll: true });
+}
+</script>
+
+<template>
+    <div class="space-y-4">
+        <div v-for="reply in replies" :key="reply.id"
+             :class="['rounded-xl border p-4', escDark
+                 ? (reply.is_internal_note ? 'border-amber-500/20 bg-amber-500/5' : 'border-white/[0.06] bg-neutral-900/60')
+                 : (reply.is_internal_note ? 'border-yellow-200 bg-yellow-50' : 'border-gray-200 bg-white')]">
+            <div class="mb-2 flex items-center justify-between">
+                <div class="flex items-center gap-2">
+                    <span :class="['font-medium', escDark ? 'text-gray-200' : 'text-gray-900']">{{ reply.author?.name || 'Unknown' }}</span>
+                    <span v-if="reply.is_internal_note"
+                          :class="['rounded px-1.5 py-0.5 text-xs font-medium', escDark ? 'bg-amber-500/15 text-amber-400' : 'bg-yellow-200 text-yellow-800']">
+                        Internal Note
+                    </span>
+                    <span v-if="reply.is_pinned"
+                          :class="['rounded px-1.5 py-0.5 text-xs font-medium', escDark ? 'bg-cyan-500/15 text-cyan-400' : 'bg-blue-100 text-blue-700']">
+                        Pinned
+                    </span>
+                </div>
+                <div class="flex items-center gap-2">
+                    <button v-if="pinnable && reply.is_internal_note" @click="togglePin(reply)"
+                            :class="['rounded px-2 py-0.5 text-xs font-medium transition-colors',
+                                     escDark
+                                         ? (reply.is_pinned ? 'bg-cyan-500/15 text-cyan-400 hover:bg-cyan-500/25' : 'text-neutral-500 hover:bg-white/[0.06] hover:text-neutral-300')
+                                         : (reply.is_pinned ? 'bg-blue-100 text-blue-700 hover:bg-blue-200' : 'text-gray-400 hover:bg-gray-100 hover:text-gray-600')]">
+                        {{ reply.is_pinned ? 'Unpin' : 'Pin' }}
+                    </button>
+                    <span :class="['text-xs', escDark ? 'text-gray-500' : 'text-gray-500']">{{ formatDate(reply.created_at) }}</span>
+                </div>
+            </div>
+            <div :class="['prose prose-sm max-w-none', escDark ? 'prose-invert text-gray-300' : 'text-gray-700']" v-html="reply.body"></div>
+            <AttachmentList v-if="reply.attachments?.length" :attachments="reply.attachments" class="mt-3" />
+        </div>
+        <div v-if="!replies?.length" :class="['py-8 text-center text-sm', escDark ? 'text-gray-500' : 'text-gray-500']">No replies yet.</div>
+    </div>
+</template>

package/src/components/SatisfactionRating.vue

@@ -0,0 +1,128 @@
+<script setup>
+import { ref, computed, inject } from 'vue';
+import { router } from '@inertiajs/vue3';
+
+const props = defineProps({
+    action: { type: String, required: true },
+    existingRating: { type: Object, default: null },
+});
+
+const escDark = inject('esc-dark', computed(() => false));
+const hoveredStar = ref(0);
+const selectedRating = ref(props.existingRating?.rating || 0);
+const comment = ref(props.existingRating?.comment || '');
+const processing = ref(false);
+const submitted = ref(false);
+
+const isReadOnly = computed(() => !!props.existingRating);
+
+const displayRating = computed(() => {
+    if (isReadOnly.value) return props.existingRating.rating;
+    if (hoveredStar.value > 0) return hoveredStar.value;
+    return selectedRating.value;
+});
+
+const ratingLabels = ['', 'Terrible', 'Poor', 'Okay', 'Good', 'Excellent'];
+
+function selectStar(star) {
+    if (isReadOnly.value) return;
+    selectedRating.value = star;
+}
+
+function hoverStar(star) {
+    if (isReadOnly.value) return;
+    hoveredStar.value = star;
+}
+
+function leaveStars() {
+    hoveredStar.value = 0;
+}
+
+function submit() {
+    if (!selectedRating.value || processing.value || isReadOnly.value) return;
+    processing.value = true;
+    router.post(props.action, {
+        rating: selectedRating.value,
+        comment: comment.value || null,
+    }, {
+        preserveScroll: true,
+        onSuccess: () => {
+            submitted.value = true;
+        },
+        onFinish: () => {
+            processing.value = false;
+        },
+    });
+}
+</script>
+
+<template>
+    <div :class="['rounded-xl border p-5',
+                  escDark ? 'border-white/[0.06] bg-neutral-900/60' : 'border-gray-200 bg-white']">
+        <h3 :class="['text-sm font-semibold',
+                      escDark ? 'text-neutral-200' : 'text-gray-900']">
+            {{ isReadOnly ? 'Customer Rating' : 'How was your experience?' }}
+        </h3>
+
+        <!-- Stars -->
+        <div class="mt-3 flex items-center gap-1" @mouseleave="leaveStars">
+            <button v-for="star in 5" :key="star"
+                    @click="selectStar(star)"
+                    @mouseenter="hoverStar(star)"
+                    :disabled="isReadOnly"
+                    :class="['transition-transform', !isReadOnly && 'hover:scale-110', isReadOnly && 'cursor-default']">
+                <!-- Filled star -->
+                <svg v-if="star <= displayRating" class="h-7 w-7" viewBox="0 0 24 24" fill="currentColor"
+                     :class="escDark ? 'text-amber-400' : 'text-yellow-400'">
+                    <path d="M10.788 3.21c.448-1.077 1.976-1.077 2.424 0l2.082 5.007 5.404.433c1.164.093 1.636 1.545.749 2.305l-4.117 3.527 1.257 5.273c.271 1.136-.964 2.033-1.96 1.425L12 18.354 7.373 21.18c-.996.608-2.231-.29-1.96-1.425l1.257-5.273-4.117-3.527c-.887-.76-.415-2.212.749-2.305l5.404-.433 2.082-5.006z" />
+                </svg>
+                <!-- Empty star -->
+                <svg v-else class="h-7 w-7" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"
+                     :class="escDark ? 'text-neutral-600' : 'text-gray-300'">
+                    <path stroke-linecap="round" stroke-linejoin="round" d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z" />
+                </svg>
+            </button>
+            <span v-if="displayRating > 0"
+                  :class="['ml-2 text-sm font-medium',
+                           escDark ? 'text-neutral-400' : 'text-gray-500']">
+                {{ ratingLabels[displayRating] }}
+            </span>
+        </div>
+
+        <!-- Comment -->
+        <div v-if="!isReadOnly" class="mt-4">
+            <textarea v-model="comment" rows="3"
+                      placeholder="Any additional feedback? (optional)"
+                      :class="['w-full rounded-lg border px-3 py-2 text-sm focus:outline-none',
+                               escDark
+                                   ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-600 focus:border-white/20 focus:ring-1 focus:ring-white/10'
+                                   : 'border-gray-300 text-gray-900 placeholder-gray-400 focus:border-blue-500 focus:ring-1 focus:ring-blue-500']">
+            </textarea>
+        </div>
+
+        <!-- Read-only comment display -->
+        <div v-if="isReadOnly && existingRating.comment" class="mt-3">
+            <p :class="['text-sm italic', escDark ? 'text-neutral-400' : 'text-gray-600']">
+                "{{ existingRating.comment }}"
+            </p>
+        </div>
+
+        <!-- Submit -->
+        <div v-if="!isReadOnly" class="mt-3">
+            <div v-if="submitted"
+                 :class="['rounded-lg px-3 py-2 text-sm font-medium',
+                          escDark ? 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20' : 'bg-green-50 text-green-700']">
+                Thank you for your feedback!
+            </div>
+            <button v-else @click="submit"
+                    :disabled="!selectedRating || processing"
+                    :class="['rounded-lg px-4 py-2 text-sm font-medium text-white transition-all',
+                             escDark
+                                 ? 'bg-gradient-to-r from-cyan-500 to-violet-500 hover:from-cyan-400 hover:to-violet-400'
+                                 : 'bg-blue-600 hover:bg-blue-700',
+                             (!selectedRating || processing) && 'cursor-not-allowed opacity-40']">
+                Submit Rating
+            </button>
+        </div>
+    </div>
+</template>

package/src/components/SlaTimer.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { computed, inject } from 'vue';
 
 const props = defineProps({
     dueAt: { type: String, default: null },
@@ -7,6 +7,8 @@ const props = defineProps({
     label: { type: String, default: 'Due' },
 });
 
+const dark = inject('esc-dark', computed(() => false));
+
 const timeRemaining = computed(() => {
     if (!props.dueAt) return null;
     const now = new Date();
@@ -24,19 +26,23 @@ const timeRemaining = computed(() => {
 });
 
 const statusClass = computed(() => {
-    if (props.breached || timeRemaining.value?.overdue) return 'border-red-300 bg-red-50 text-red-700';
+    if (props.breached || timeRemaining.value?.overdue) {
+        return dark ? 'border-rose-500/20 bg-rose-500/10 text-rose-400' : 'border-red-300 bg-red-50 text-red-700';
+    }
     const due = new Date(props.dueAt);
     const hoursLeft = (due - new Date()) / 3600000;
-    if (hoursLeft < 2) return 'border-yellow-300 bg-yellow-50 text-yellow-700';
-    return 'border-green-300 bg-green-50 text-green-700';
+    if (hoursLeft < 2) {
+        return dark ? 'border-amber-500/20 bg-amber-500/10 text-amber-400' : 'border-yellow-300 bg-yellow-50 text-yellow-700';
+    }
+    return dark ? 'border-emerald-500/20 bg-emerald-500/10 text-emerald-400' : 'border-green-300 bg-green-50 text-green-700';
 });
 </script>
 
 <template>
-    <div v-if="dueAt" :class="['rounded-md border px-3 py-2 text-sm', statusClass]">
+    <div v-if="dueAt" :class="['rounded-lg border px-3 py-2 text-sm', statusClass]">
         <div class="font-medium">{{ label }}</div>
         <div class="text-xs">
-            <span v-if="breached">⚠ SLA Breached</span>
+            <span v-if="breached">SLA Breached</span>
             <span v-else>{{ timeRemaining?.text }}</span>
         </div>
     </div>

package/src/components/StatsCard.vue

@@ -1,25 +1,45 @@
 <script setup>
-defineProps({
-    label: { type: String, required: true },
+import { inject, computed } from 'vue';
+
+const props = defineProps({
+    label: { type: String, default: '' },
+    title: { type: String, default: '' },
     value: { type: [Number, String], required: true },
     trend: { type: String, default: null },
     color: { type: String, default: 'blue' },
 });
 
-const colorMap = {
+const escDark = inject('esc-dark', computed(() => false));
+const displayLabel = computed(() => props.label || props.title || '');
+
+const lightColorMap = {
     blue: 'bg-blue-50 text-blue-700',
+    indigo: 'bg-indigo-50 text-indigo-700',
     green: 'bg-green-50 text-green-700',
     red: 'bg-red-50 text-red-700',
     yellow: 'bg-yellow-50 text-yellow-700',
     gray: 'bg-gray-50 text-gray-700',
+    cyan: 'bg-cyan-50 text-cyan-700',
+    violet: 'bg-violet-50 text-violet-700',
+    amber: 'bg-amber-50 text-amber-700',
 };
 </script>
 
 <template>
-    <div class="rounded-lg border border-gray-200 bg-white p-4">
-        <div class="text-sm text-gray-500">{{ label }}</div>
+    <!-- Dark mode -->
+    <div v-if="escDark" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
+        <div class="text-[13px] font-medium text-neutral-500">{{ displayLabel }}</div>
+        <div class="mt-2 text-2xl font-bold tracking-tight text-white">{{ value }}</div>
+        <div v-if="trend" class="mt-2 inline-flex items-center rounded-full bg-white/[0.06] px-2 py-0.5 text-xs font-medium text-neutral-400">
+            {{ trend }}
+        </div>
+    </div>
+
+    <!-- Light mode -->
+    <div v-else class="rounded-lg border border-gray-200 bg-white p-4">
+        <div class="text-sm text-gray-500">{{ displayLabel }}</div>
         <div class="mt-1 text-2xl font-bold text-gray-900">{{ value }}</div>
-        <div v-if="trend" :class="['mt-1 inline-block rounded-full px-2 py-0.5 text-xs font-medium', colorMap[color] || colorMap.blue]">
+        <div v-if="trend" :class="['mt-1 inline-block rounded-full px-2 py-0.5 text-xs font-medium', lightColorMap[color] || lightColorMap.blue]">
             {{ trend }}
         </div>
     </div>

package/src/components/StatusBadge.vue

@@ -1,9 +1,24 @@
 <script setup>
+import { inject, computed } from 'vue';
+
 const props = defineProps({
     status: { type: String, required: true },
 });
 
-const statusConfig = {
+const escDark = inject('esc-dark', computed(() => false));
+
+const darkConfig = {
+    open: { label: 'Open', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
+    in_progress: { label: 'In Progress', color: 'bg-violet-500/10 text-violet-400 ring-1 ring-violet-500/20' },
+    waiting_on_customer: { label: 'Waiting on Customer', color: 'bg-amber-500/10 text-amber-400 ring-1 ring-amber-500/20' },
+    waiting_on_agent: { label: 'Waiting on Agent', color: 'bg-orange-500/10 text-orange-400 ring-1 ring-orange-500/20' },
+    escalated: { label: 'Escalated', color: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20' },
+    resolved: { label: 'Resolved', color: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20' },
+    closed: { label: 'Closed', color: 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20' },
+    reopened: { label: 'Reopened', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
+};
+
+const lightConfig = {
     open: { label: 'Open', color: 'bg-blue-100 text-blue-800' },
     in_progress: { label: 'In Progress', color: 'bg-purple-100 text-purple-800' },
     waiting_on_customer: { label: 'Waiting on Customer', color: 'bg-yellow-100 text-yellow-800' },
@@ -14,7 +29,14 @@ const statusConfig = {
     reopened: { label: 'Reopened', color: 'bg-blue-100 text-blue-800' },
 };
 
-const config = statusConfig[props.status] || { label: props.status, color: 'bg-gray-100 text-gray-800' };
+const fallback = { label: props.status, color: 'bg-gray-100 text-gray-800' };
+const darkFallback = { label: props.status, color: 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20' };
+
+const config = computed(() => {
+    const map = escDark.value ? darkConfig : lightConfig;
+    const fb = escDark.value ? darkFallback : fallback;
+    return map[props.status] || fb;
+});
 </script>
 
 <template>

package/src/components/TagSelect.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { ref, computed, inject } from 'vue';
 
 const props = defineProps({
     tags: { type: Array, required: true },
@@ -7,6 +7,7 @@ const props = defineProps({
 });
 
 const emit = defineEmits(['update:modelValue']);
+const dark = inject('esc-dark', computed(() => false));
 
 const search = ref('');
 
@@ -34,13 +35,16 @@ function isSelected(tagId) {
 
 <template>
     <div>
-        <label class="mb-1 block text-xs font-medium text-gray-600">Tags</label>
+        <label :class="['mb-1 block text-xs font-medium', dark ? 'text-neutral-500' : 'text-gray-600']">Tags</label>
         <input v-model="search" type="text" placeholder="Filter tags..."
-               class="mb-2 w-full rounded-md border border-gray-300 px-2 py-1 text-xs focus:border-blue-500 focus:outline-none" />
+               :class="['mb-2 w-full rounded-md border px-2 py-1 text-xs focus:outline-none',
+                        dark ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-600 focus:border-white/20 focus:ring-1 focus:ring-white/10' : 'border-gray-300 focus:border-blue-500']" />
         <div class="flex flex-wrap gap-1">
             <button v-for="tag in filteredTags" :key="tag.id" @click="toggle(tag.id)"
                     :class="['rounded-full px-2 py-0.5 text-xs font-medium transition-colors',
-                             isSelected(tag.id) ? 'bg-blue-100 text-blue-700 ring-1 ring-blue-300' : 'bg-gray-100 text-gray-600 hover:bg-gray-200']"
+                             dark
+                                 ? (isSelected(tag.id) ? 'bg-white/[0.12] text-white ring-1 ring-white/20' : 'bg-white/[0.04] text-neutral-500 hover:bg-white/[0.08]')
+                                 : (isSelected(tag.id) ? 'bg-blue-100 text-blue-700 ring-1 ring-blue-300' : 'bg-gray-100 text-gray-600 hover:bg-gray-200')]"
                     :style="tag.color ? { backgroundColor: isSelected(tag.id) ? tag.color + '33' : undefined, color: isSelected(tag.id) ? tag.color : undefined } : {}">
                 {{ tag.name }}
             </button>

package/src/components/TicketFilters.vue

@@ -1,52 +1,69 @@
-<script setup>
-import { reactive, watch } from 'vue';
-
-const props = defineProps({
-    statuses: { type: Array, default: () => ['open', 'in_progress', 'waiting_on_customer', 'waiting_on_agent', 'escalated', 'resolved', 'closed'] },
-    priorities: { type: Array, default: () => ['low', 'medium', 'high', 'urgent', 'critical'] },
-    agents: { type: Array, default: () => [] },
-    departments: { type: Array, default: () => [] },
-    modelValue: { type: Object, default: () => ({}) },
-});
-
-const emit = defineEmits(['update:modelValue']);
-
-const filters = reactive({
-    status: props.modelValue.status || '',
-    priority: props.modelValue.priority || '',
-    assigned_to: props.modelValue.assigned_to || '',
-    department_id: props.modelValue.department_id || '',
-    search: props.modelValue.search || '',
-});
-
-watch(filters, (val) => {
-    emit('update:modelValue', { ...val });
-}, { deep: true });
-</script>
-
-<template>
-    <div class="flex flex-wrap items-center gap-3">
-        <input v-model="filters.search" type="text" placeholder="Search tickets..."
-               class="rounded-md border border-gray-300 px-3 py-1.5 text-sm focus:border-blue-500 focus:outline-none" />
-
-        <select v-model="filters.status" class="rounded-md border border-gray-300 px-2 py-1.5 text-sm">
-            <option value="">All Statuses</option>
-            <option v-for="s in statuses" :key="s" :value="s">{{ s.replace(/_/g, ' ') }}</option>
-        </select>
-
-        <select v-model="filters.priority" class="rounded-md border border-gray-300 px-2 py-1.5 text-sm">
-            <option value="">All Priorities</option>
-            <option v-for="p in priorities" :key="p" :value="p">{{ p }}</option>
-        </select>
-
-        <select v-if="agents.length" v-model="filters.assigned_to" class="rounded-md border border-gray-300 px-2 py-1.5 text-sm">
-            <option value="">All Agents</option>
-            <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
-        </select>
-
-        <select v-if="departments.length" v-model="filters.department_id" class="rounded-md border border-gray-300 px-2 py-1.5 text-sm">
-            <option value="">All Departments</option>
-            <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
-        </select>
-    </div>
-</template>
+<script setup>
+import { inject, computed, reactive, watch } from 'vue';
+
+const props = defineProps({
+    statuses: { type: Array, default: () => ['open', 'in_progress', 'waiting_on_customer', 'waiting_on_agent', 'escalated', 'resolved', 'closed'] },
+    priorities: { type: Array, default: () => ['low', 'medium', 'high', 'urgent', 'critical'] },
+    agents: { type: Array, default: () => [] },
+    departments: { type: Array, default: () => [] },
+    modelValue: { type: Object, default: () => ({}) },
+    showFollowing: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['update:modelValue']);
+const escDark = inject('esc-dark', computed(() => false));
+
+const filters = reactive({
+    status: props.modelValue.status || '',
+    priority: props.modelValue.priority || '',
+    assigned_to: props.modelValue.assigned_to || '',
+    department_id: props.modelValue.department_id || '',
+    search: props.modelValue.search || '',
+    following: props.modelValue.following || '',
+});
+
+watch(filters, (val) => {
+    emit('update:modelValue', { ...val });
+}, { deep: true });
+
+const inputClass = computed(() => escDark.value
+    ? 'rounded-lg border border-white/10 bg-gray-900 px-3 py-1.5 text-sm text-gray-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10'
+    : 'rounded-md border border-gray-300 px-3 py-1.5 text-sm focus:border-blue-500 focus:outline-none'
+);
+
+const selectClass = computed(() => escDark.value
+    ? 'rounded-lg border border-white/10 bg-gray-900 px-2 py-1.5 text-sm text-gray-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10'
+    : 'rounded-md border border-gray-300 px-2 py-1.5 text-sm'
+);
+
+const checkboxClass = computed(() => escDark.value
+    ? 'h-4 w-4 rounded border-white/20 bg-neutral-950 text-cyan-500 focus:ring-cyan-500/20'
+    : 'h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500'
+);
+</script>
+
+<template>
+    <div class="flex flex-wrap items-center gap-3">
+        <input v-model="filters.search" type="text" placeholder="Search tickets..." :class="inputClass" />
+        <select v-model="filters.status" :class="selectClass">
+            <option value="">All Statuses</option>
+            <option v-for="s in statuses" :key="s" :value="s">{{ s.replace(/_/g, ' ') }}</option>
+        </select>
+        <select v-model="filters.priority" :class="selectClass">
+            <option value="">All Priorities</option>
+            <option v-for="p in priorities" :key="p" :value="p">{{ p }}</option>
+        </select>
+        <select v-if="agents.length" v-model="filters.assigned_to" :class="selectClass">
+            <option value="">All Agents</option>
+            <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
+        </select>
+        <select v-if="departments.length" v-model="filters.department_id" :class="selectClass">
+            <option value="">All Departments</option>
+            <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
+        </select>
+        <label v-if="showFollowing" class="flex items-center gap-2">
+            <input v-model="filters.following" type="checkbox" true-value="1" false-value="" :class="checkboxClass" />
+            <span :class="['text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">Following</span>
+        </label>
+    </div>
+</template>