@elqnt/chat 3.0.0 → 3.0.2

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../index.ts","../hooks/use-chat.ts","../transport/types.ts","../transport/sse.ts","../models/chat-models.ts"],"sourcesContent":["/**\n * @elqnt/chat\n *\n * Platform-agnostic chat SDK for React and React Native.\n * Uses POST + SSE for reliable real-time communication.\n *\n * @example Basic Usage\n * ```tsx\n * import { useChat } from \"@elqnt/chat/hooks\";\n *\n * function ChatComponent() {\n *   const { connect, sendMessage, messages, isConnected } = useChat({\n *     baseUrl: \"https://api.example.com/chat\",\n *     orgId: \"org-123\",\n *     userId: \"user-456\",\n *   });\n *\n *   useEffect(() => {\n *     connect();\n *     return () => disconnect();\n *   }, []);\n *\n *   return <ChatUI messages={messages} onSend={sendMessage} />;\n * }\n * ```\n *\n * @example With Custom Transport (React Native)\n * ```tsx\n * import { useChat } from \"@elqnt/chat/hooks\";\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n *\n * function App() {\n *   const chat = useChat({\n *     baseUrl: \"...\",\n *     orgId: \"...\",\n *     userId: \"...\",\n *     transport,\n *   });\n * }\n * ```\n *\n * ## Exports\n *\n * - `@elqnt/chat/hooks` - React hooks (useChat)\n * - `@elqnt/chat/api` - Low-level API functions\n * - `@elqnt/chat/models` - TypeScript types\n * - `@elqnt/chat/transport` - Transport adapters (SSE, fetch-SSE, WhatsApp)\n *\n * @packageDocumentation\n */\n\n// Re-export everything for convenience\nexport * from \"./hooks\";\nexport * from \"./models\";\n","\"use client\";\n\n/**\n * useChat Hook\n *\n * A unified React hook for chat functionality with support for\n * multiple transport types (SSE, fetch-based SSE, custom transports).\n *\n * @example Basic usage\n * ```tsx\n * function ChatComponent() {\n *   const {\n *     connect,\n *     sendMessage,\n *     messages,\n *     isConnected,\n *   } = useChat({\n *     baseUrl: \"https://api.example.com/chat\",\n *     orgId: \"org-123\",\n *     userId: \"user-456\",\n *   });\n *\n *   useEffect(() => {\n *     connect();\n *     return () => disconnect();\n *   }, []);\n *\n *   return (\n *     <div>\n *       {messages.map(msg => <Message key={msg.id} {...msg} />)}\n *       <input onSubmit={(content) => sendMessage(content)} />\n *     </div>\n *   );\n * }\n * ```\n *\n * @example With custom transport\n * ```tsx\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n *\n * function App() {\n *   const chat = useChat({\n *     baseUrl: \"...\",\n *     orgId: \"...\",\n *     userId: \"...\",\n *     transport,\n *   });\n * }\n * ```\n */\n\nimport { useCallback, useEffect, useRef, useState } from \"react\";\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  RetryConfig,\n  Unsubscribe,\n} from \"../transport/types\";\nimport { createSSETransport } from \"../transport/sse\";\n\n/**\n * Chat hook options\n */\nexport interface UseChatOptions {\n  /** Base URL for the chat server (e.g., \"https://api.example.com/chat\") */\n  baseUrl: string;\n  /** Organization ID */\n  orgId: string;\n  /** User ID */\n  userId: string;\n  /** Client type for routing */\n  clientType?: \"customer\" | \"humanAgent\" | \"observer\";\n  /** Transport instance or type */\n  transport?: ChatTransport | \"sse\" | \"sse-fetch\";\n  /** Callback for all incoming events */\n  onMessage?: (event: ChatEvent) => void;\n  /** Callback for errors */\n  onError?: (error: TransportError) => void;\n  /** Callback when connection state changes */\n  onConnectionChange?: (state: TransportState) => void;\n  /** Auto-connect on mount */\n  autoConnect?: boolean;\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n}\n\n/**\n * Chat hook return type\n */\nexport interface UseChatReturn {\n  // Connection\n  /** Connect to the chat server */\n  connect: () => Promise<void>;\n  /** Disconnect from the server */\n  disconnect: () => void;\n  /** Current connection state */\n  connectionState: TransportState;\n  /** Whether currently connected */\n  isConnected: boolean;\n\n  // Chat operations\n  /** Start a new chat session */\n  startChat: (metadata?: Record<string, unknown>) => Promise<string>;\n  /** Load an existing chat */\n  loadChat: (chatKey: string) => Promise<void>;\n  /** Send a text message */\n  sendMessage: (content: string, attachments?: unknown[]) => Promise<void>;\n  /** End the current chat */\n  endChat: (reason?: string) => Promise<void>;\n\n  // Typing indicators\n  /** Signal that user is typing */\n  startTyping: () => void;\n  /** Signal that user stopped typing */\n  stopTyping: () => void;\n\n  // State\n  /** Current chat object */\n  currentChat: Chat | null;\n  /** Current chat key */\n  chatKey: string | null;\n  /** Chat messages */\n  messages: ChatMessage[];\n  /** Current error */\n  error: TransportError | null;\n  /** Connection metrics */\n  metrics: ConnectionMetrics;\n\n  // Event subscription\n  /** Subscribe to specific event type */\n  on: (eventType: string, handler: (event: ChatEvent) => void) => Unsubscribe;\n  /** Clear current error */\n  clearError: () => void;\n}\n\n/**\n * Default transport factory\n */\nfunction getDefaultTransport(\n  type: \"sse\" | \"sse-fetch\" | undefined,\n  debug: boolean\n): ChatTransport {\n  // For now, always use SSE. In the future, detect environment\n  // and use fetch-based SSE for React Native\n  return createSSETransport({ debug });\n}\n\n/**\n * useChat Hook\n *\n * Platform-agnostic chat hook with SSE transport support.\n */\nexport function useChat(options: UseChatOptions): UseChatReturn {\n  const {\n    baseUrl,\n    orgId,\n    userId,\n    clientType = \"customer\",\n    transport: transportOption,\n    onMessage,\n    onError,\n    onConnectionChange,\n    autoConnect = false,\n    retryConfig,\n    debug = false,\n  } = options;\n\n  // State\n  const [connectionState, setConnectionState] = useState<TransportState>(\"disconnected\");\n  const [currentChat, setCurrentChat] = useState<Chat | null>(null);\n  const [chatKey, setChatKey] = useState<string | null>(null);\n  const [messages, setMessages] = useState<ChatMessage[]>([]);\n  const [error, setError] = useState<TransportError | null>(null);\n  const [metrics, setMetrics] = useState<ConnectionMetrics>({\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n  });\n\n  // Refs\n  const transportRef = useRef<ChatTransport | null>(null);\n  const mountedRef = useRef(false);\n  const onMessageRef = useRef(onMessage);\n  const onErrorRef = useRef(onError);\n  const chatCreationResolverRef = useRef<{\n    resolve: (chatKey: string) => void;\n    reject: (error: Error) => void;\n  } | null>(null);\n  const typingTimeoutRef = useRef<ReturnType<typeof setTimeout> | null>(null);\n\n  // Update callback refs\n  useEffect(() => {\n    onMessageRef.current = onMessage;\n    onErrorRef.current = onError;\n  }, [onMessage, onError]);\n\n  // Initialize transport\n  useEffect(() => {\n    if (typeof transportOption === \"object\") {\n      transportRef.current = transportOption;\n    } else {\n      transportRef.current = getDefaultTransport(\n        transportOption as \"sse\" | \"sse-fetch\" | undefined,\n        debug\n      );\n    }\n  }, [transportOption, debug]);\n\n  // Handle incoming events\n  const handleEvent = useCallback((event: ChatEvent) => {\n    if (!mountedRef.current) return;\n\n    // Update metrics\n    setMetrics((prev) => ({\n      ...prev,\n      messagesReceived: prev.messagesReceived + 1,\n      lastMessageAt: Date.now(),\n    }));\n\n    // Handle specific event types\n    switch (event.type) {\n      case \"new_chat_created\":\n        const newChatKey = event.data?.chatKey as string;\n        if (newChatKey) {\n          setChatKey(newChatKey);\n          if (chatCreationResolverRef.current) {\n            chatCreationResolverRef.current.resolve(newChatKey);\n            chatCreationResolverRef.current = null;\n          }\n        }\n        break;\n\n      case \"load_chat_response\":\n        const chat = event.data?.chat as Chat;\n        if (chat) {\n          setCurrentChat(chat);\n          setChatKey(chat.key);\n          setMessages(chat.messages || []);\n        }\n        break;\n\n      case \"message\":\n        if (event.message) {\n          setMessages((prev) => [...prev, event.message!]);\n        }\n        break;\n\n      case \"chat_ended\":\n        setCurrentChat(null);\n        setChatKey(null);\n        break;\n\n      case \"error\":\n        const errorMsg = event.data?.message as string;\n        if (errorMsg) {\n          const transportError: TransportError = {\n            code: \"NETWORK_ERROR\",\n            message: errorMsg,\n            retryable: true,\n            timestamp: Date.now(),\n          };\n          setError(transportError);\n          onErrorRef.current?.(transportError);\n        }\n        break;\n    }\n\n    // Call user's onMessage handler\n    onMessageRef.current?.(event);\n  }, []);\n\n  // Connect to the chat server\n  const connect = useCallback(async (): Promise<void> => {\n    const transport = transportRef.current;\n    if (!transport) {\n      throw new Error(\"Transport not initialized\");\n    }\n\n    if (!orgId) {\n      const err: TransportError = {\n        code: \"CONNECTION_FAILED\",\n        message: \"orgId is required\",\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      setError(err);\n      throw err;\n    }\n\n    setConnectionState(\"connecting\");\n\n    try {\n      // Subscribe to events before connecting\n      const unsubscribe = transport.onMessage(handleEvent);\n\n      await transport.connect({\n        baseUrl,\n        orgId,\n        userId,\n        clientType,\n        chatKey: chatKey || undefined,\n        debug,\n      });\n\n      setConnectionState(\"connected\");\n      setError(null);\n      setMetrics(transport.getMetrics());\n      onConnectionChange?.(\"connected\");\n\n      // Return cleanup in case caller wants it\n      return;\n    } catch (err) {\n      const transportError = err as TransportError;\n      setConnectionState(\"disconnected\");\n      setError(transportError);\n      onErrorRef.current?.(transportError);\n      throw err;\n    }\n  }, [baseUrl, orgId, userId, clientType, chatKey, debug, handleEvent, onConnectionChange]);\n\n  // Disconnect from the server\n  const disconnect = useCallback((): void => {\n    const transport = transportRef.current;\n    if (transport) {\n      transport.disconnect(true);\n    }\n    setConnectionState(\"disconnected\");\n    onConnectionChange?.(\"disconnected\");\n  }, [onConnectionChange]);\n\n  // Start a new chat\n  const startChat = useCallback(\n    async (metadata?: Record<string, unknown>): Promise<string> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n\n      return new Promise((resolve, reject) => {\n        chatCreationResolverRef.current = { resolve, reject };\n\n        transport\n          .send({\n            type: \"new_chat\",\n            orgId,\n            chatKey: \"\",\n            userId,\n            timestamp: Date.now(),\n            data: metadata,\n          })\n          .catch((err) => {\n            chatCreationResolverRef.current = null;\n            reject(err);\n          });\n\n        // Timeout after 30 seconds\n        setTimeout(() => {\n          if (chatCreationResolverRef.current) {\n            chatCreationResolverRef.current = null;\n            reject(new Error(\"Chat creation timed out\"));\n          }\n        }, 30000);\n      });\n    },\n    [orgId, userId]\n  );\n\n  // Load an existing chat\n  const loadChat = useCallback(\n    async (key: string): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n\n      setChatKey(key);\n\n      await transport.send({\n        type: \"load_chat\",\n        orgId,\n        chatKey: key,\n        userId,\n        timestamp: Date.now(),\n      });\n    },\n    [orgId, userId]\n  );\n\n  // Send a message\n  const sendMessage = useCallback(\n    async (content: string, attachments?: unknown[]): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n      if (!chatKey) {\n        throw new Error(\"No active chat\");\n      }\n\n      const message: ChatMessage = {\n        id: `msg_${Date.now()}_${Math.random().toString(36).slice(2)}`,\n        role: \"user\",\n        content,\n        time: Date.now(),\n        status: \"sending\",\n        senderId: userId,\n        createdAt: Date.now(),\n        attachments: attachments as ChatMessage[\"attachments\"],\n      };\n\n      // Optimistically add message\n      setMessages((prev) => [...prev, message]);\n\n      await transport.send({\n        type: \"message\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n        message,\n      });\n\n      setMetrics((prev) => ({\n        ...prev,\n        messagesSent: prev.messagesSent + 1,\n      }));\n    },\n    [orgId, chatKey, userId]\n  );\n\n  // End the current chat\n  const endChat = useCallback(\n    async (reason?: string): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n      if (!chatKey) {\n        return;\n      }\n\n      await transport.send({\n        type: \"end_chat\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n        data: reason ? { reason } : undefined,\n      });\n\n      setCurrentChat(null);\n      setChatKey(null);\n    },\n    [orgId, chatKey, userId]\n  );\n\n  // Start typing indicator\n  const startTyping = useCallback((): void => {\n    const transport = transportRef.current;\n    if (!transport || !chatKey) return;\n\n    // Clear existing timeout\n    if (typingTimeoutRef.current) {\n      clearTimeout(typingTimeoutRef.current);\n    }\n\n    transport\n      .send({\n        type: \"typing\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n      })\n      .catch(() => {});\n\n    // Auto-stop typing after 3 seconds\n    typingTimeoutRef.current = setTimeout(() => {\n      stopTyping();\n    }, 3000);\n  }, [orgId, chatKey, userId]);\n\n  // Stop typing indicator\n  const stopTyping = useCallback((): void => {\n    const transport = transportRef.current;\n    if (!transport || !chatKey) return;\n\n    if (typingTimeoutRef.current) {\n      clearTimeout(typingTimeoutRef.current);\n      typingTimeoutRef.current = null;\n    }\n\n    transport\n      .send({\n        type: \"stopped_typing\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n      })\n      .catch(() => {});\n  }, [orgId, chatKey, userId]);\n\n  // Subscribe to specific event type\n  const on = useCallback(\n    (eventType: string, handler: (event: ChatEvent) => void): Unsubscribe => {\n      const transport = transportRef.current;\n      if (!transport) {\n        return () => {};\n      }\n      return transport.on(eventType, handler);\n    },\n    []\n  );\n\n  // Clear error\n  const clearError = useCallback((): void => {\n    setError(null);\n    transportRef.current?.clearError();\n  }, []);\n\n  // Mount/unmount lifecycle\n  useEffect(() => {\n    mountedRef.current = true;\n\n    if (autoConnect) {\n      connect().catch(() => {});\n    }\n\n    return () => {\n      mountedRef.current = false;\n      if (typingTimeoutRef.current) {\n        clearTimeout(typingTimeoutRef.current);\n      }\n      disconnect();\n    };\n  }, []); // eslint-disable-line react-hooks/exhaustive-deps\n\n  // Computed state\n  const isConnected = connectionState === \"connected\";\n\n  return {\n    // Connection\n    connect,\n    disconnect,\n    connectionState,\n    isConnected,\n\n    // Chat operations\n    startChat,\n    loadChat,\n    sendMessage,\n    endChat,\n\n    // Typing\n    startTyping,\n    stopTyping,\n\n    // State\n    currentChat,\n    chatKey,\n    messages,\n    error,\n    metrics,\n\n    // Events\n    on,\n    clearError,\n  };\n}\n","/**\n * Transport Abstraction Layer Types\n *\n * Platform-agnostic transport interfaces for chat communication.\n * Supports browser SSE, React Native fetch-based SSE, and extensible\n * transports like WhatsApp Business API.\n */\n\nimport type { ChatEvent, ChatMessage } from \"../models\";\n\n/**\n * Transport connection state\n */\nexport type TransportState =\n  | \"disconnected\"\n  | \"connecting\"\n  | \"connected\"\n  | \"reconnecting\";\n\n/**\n * Transport error with retry information\n */\nexport interface TransportError {\n  code:\n    | \"CONNECTION_FAILED\"\n    | \"PARSE_ERROR\"\n    | \"SEND_FAILED\"\n    | \"TIMEOUT\"\n    | \"NETWORK_ERROR\"\n    | \"AUTH_FAILED\";\n  message: string;\n  retryable: boolean;\n  timestamp: number;\n  originalError?: unknown;\n}\n\n/**\n * Configuration for transport connection\n */\nexport interface TransportConfig {\n  /** Base URL for the chat server */\n  baseUrl: string;\n  /** Organization ID */\n  orgId: string;\n  /** User ID for authentication */\n  userId: string;\n  /** Client type for routing */\n  clientType: \"customer\" | \"humanAgent\" | \"observer\";\n  /** Optional current chat key for reconnection */\n  chatKey?: string;\n  /** Enable debug logging */\n  debug?: boolean;\n}\n\n/**\n * Retry configuration for connection attempts\n */\nexport interface RetryConfig {\n  /** Maximum number of retry attempts */\n  maxRetries?: number;\n  /** Initial retry intervals in milliseconds */\n  intervals?: number[];\n  /** Multiplier for exponential backoff */\n  backoffMultiplier?: number;\n  /** Maximum backoff time in milliseconds */\n  maxBackoffTime?: number;\n}\n\n/**\n * Connection metrics for monitoring\n */\nexport interface ConnectionMetrics {\n  /** Round-trip latency in milliseconds */\n  latency: number;\n  /** Total messages sent */\n  messagesSent: number;\n  /** Total messages received */\n  messagesReceived: number;\n  /** Messages waiting to be sent */\n  messagesQueued: number;\n  /** Number of reconnection attempts */\n  reconnectCount: number;\n  /** Last error encountered */\n  lastError?: TransportError;\n  /** Timestamp when connection was established */\n  connectedAt?: number;\n  /** Timestamp of last message */\n  lastMessageAt?: number;\n  /** Current transport type */\n  transportType?: string;\n}\n\n/**\n * Event handler function type\n */\nexport type EventHandler<T = ChatEvent> = (event: T) => void;\n\n/**\n * Unsubscribe function returned by event subscription\n */\nexport type Unsubscribe = () => void;\n\n/**\n * Send message options\n */\nexport interface SendMessageOptions {\n  /** Message content */\n  content: string;\n  /** Optional attachments */\n  attachments?: unknown[];\n  /** Optional message metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Create chat options\n */\nexport interface CreateChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** User ID */\n  userId: string;\n  /** Optional chat metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Load chat options\n */\nexport interface LoadChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to load */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n}\n\n/**\n * End chat options\n */\nexport interface EndChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to end */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n  /** Optional end reason */\n  reason?: string;\n}\n\n/**\n * Core transport interface\n *\n * Implementations must handle:\n * - Connection lifecycle (connect, disconnect, reconnect)\n * - Message sending (POST requests)\n * - Event receiving (SSE stream)\n * - Error handling and recovery\n */\nexport interface ChatTransport {\n  /**\n   * Connect to the chat server\n   * @param config - Transport configuration\n   * @returns Promise that resolves when connected\n   */\n  connect(config: TransportConfig): Promise<void>;\n\n  /**\n   * Disconnect from the server\n   * @param intentional - Whether disconnect was user-initiated\n   */\n  disconnect(intentional?: boolean): void;\n\n  /**\n   * Send a chat event to the server\n   * @param event - Chat event to send\n   */\n  send(event: ChatEvent): Promise<void>;\n\n  /**\n   * Send a message in the current chat\n   * @param message - Message to send\n   */\n  sendMessage(message: ChatMessage): Promise<void>;\n\n  /**\n   * Subscribe to incoming events\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  onMessage(handler: EventHandler): Unsubscribe;\n\n  /**\n   * Subscribe to specific event type\n   * @param eventType - Type of event to listen for\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  on(eventType: string, handler: EventHandler): Unsubscribe;\n\n  /**\n   * Get current connection state\n   */\n  getState(): TransportState;\n\n  /**\n   * Get connection metrics\n   */\n  getMetrics(): ConnectionMetrics;\n\n  /**\n   * Get last error\n   */\n  getError(): TransportError | undefined;\n\n  /**\n   * Clear error state\n   */\n  clearError(): void;\n}\n\n/**\n * Transport factory function type\n */\nexport type TransportFactory = (config?: Partial<TransportConfig>) => ChatTransport;\n\n/**\n * Logger interface for transport debugging\n */\nexport interface TransportLogger {\n  debug: (message: string, ...args: unknown[]) => void;\n  info: (message: string, ...args: unknown[]) => void;\n  warn: (message: string, ...args: unknown[]) => void;\n  error: (message: string, ...args: unknown[]) => void;\n}\n\n/**\n * Create a default logger\n * @param debug - Enable debug logging\n */\nexport function createLogger(debug: boolean = false): TransportLogger {\n  return {\n    debug: debug ? console.log.bind(console, \"[chat]\") : () => {},\n    info: console.info.bind(console, \"[chat]\"),\n    warn: console.warn.bind(console, \"[chat]\"),\n    error: console.error.bind(console, \"[chat]\"),\n  };\n}\n\n/**\n * Default retry configuration\n */\nexport const DEFAULT_RETRY_CONFIG: Required<RetryConfig> = {\n  maxRetries: 10,\n  intervals: [1000, 2000, 5000],\n  backoffMultiplier: 1.5,\n  maxBackoffTime: 30000,\n};\n\n/**\n * Calculate retry interval with exponential backoff\n * @param retryCount - Current retry attempt number\n * @param config - Retry configuration\n */\nexport function calculateRetryInterval(\n  retryCount: number,\n  config: RetryConfig = DEFAULT_RETRY_CONFIG\n): number {\n  const {\n    intervals = DEFAULT_RETRY_CONFIG.intervals,\n    backoffMultiplier = DEFAULT_RETRY_CONFIG.backoffMultiplier,\n    maxBackoffTime = DEFAULT_RETRY_CONFIG.maxBackoffTime,\n  } = config;\n\n  if (retryCount < intervals.length) {\n    return intervals[retryCount];\n  }\n\n  const baseInterval = intervals[intervals.length - 1] || 5000;\n  const backoffTime =\n    baseInterval * Math.pow(backoffMultiplier, retryCount - intervals.length + 1);\n  return Math.min(backoffTime, maxBackoffTime);\n}\n","/**\n * SSE Transport (Browser)\n *\n * Uses native EventSource for receiving server events and fetch POST for sending.\n * This is the default transport for browser environments.\n *\n * @example\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * SSE Transport options\n */\nexport interface SSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * Create an SSE transport for browser environments\n */\nexport function createSSETransport(options: SSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n  } = options;\n\n  // Internal state\n  let eventSource: EventSource | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    // Update metrics\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    // Call global handlers\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    // Call type-specific handlers\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await fetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    return response.json();\n  }\n\n  // Handle SSE message\n  function handleMessage(event: MessageEvent): void {\n    if (!event.data || event.data === \"\") return;\n\n    try {\n      const data = JSON.parse(event.data) as ChatEvent;\n      logger.debug(\"Received:\", data.type);\n      emit(data);\n    } catch (err) {\n      logger.error(\"Failed to parse SSE message:\", err);\n    }\n  }\n\n  // Setup SSE event listeners\n  function setupEventListeners(es: EventSource): void {\n    // Generic message handler\n    es.addEventListener(\"message\", handleMessage);\n\n    // Add handlers for known event types\n    const eventTypes = [\n      \"reconnected\", \"typing\", \"stopped_typing\", \"waiting\",\n      \"waiting_for_agent\", \"human_agent_joined\", \"human_agent_left\",\n      \"chat_ended\", \"chat_updated\", \"load_chat_response\",\n      \"new_chat_created\", \"show_csat_survey\", \"csat_response\",\n      \"user_suggested_actions\", \"agent_execution_started\",\n      \"agent_execution_ended\", \"agent_context_update\",\n      \"plan_pending_approval\", \"step_started\", \"step_completed\",\n      \"step_failed\", \"plan_completed\", \"skills_changed\", \"summary_update\",\n    ];\n\n    eventTypes.forEach((type) => {\n      es.addEventListener(type, handleMessage);\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n\n      return new Promise((resolve, reject) => {\n        const connectionStart = Date.now();\n        const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n        logger.debug(\"Connecting to:\", url);\n        const es = new EventSource(url);\n\n        es.onopen = () => {\n          const connectionTime = Date.now() - connectionStart;\n          logger.info(`Connected in ${connectionTime}ms`);\n\n          state = \"connected\";\n          error = undefined;\n          retryCount = 0;\n          metrics.connectedAt = Date.now();\n          metrics.latency = connectionTime;\n\n          setupEventListeners(es);\n          resolve();\n        };\n\n        es.onerror = () => {\n          if (es.readyState === EventSource.CLOSED) {\n            const sseError: TransportError = {\n              code: \"CONNECTION_FAILED\",\n              message: \"SSE connection failed\",\n              retryable: true,\n              timestamp: Date.now(),\n            };\n            error = sseError;\n            metrics.lastError = sseError;\n            state = \"disconnected\";\n\n            if (!intentionalDisconnect) {\n              scheduleReconnect();\n            }\n\n            // Only reject if this is the initial connection attempt\n            if (retryCount === 0) {\n              reject(sseError);\n            }\n          }\n        };\n\n        eventSource = es;\n      });\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      // Map event types to REST endpoints\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          // Generic event endpoint for other types\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","// Code generated by tygo. DO NOT EDIT.\n// NOTE: @elqnt/kg and @elqnt/docs imports made generic for platform independence.\n// If you need strong typing for these, import the types separately and cast.\n\nimport { Variable } from \"@elqnt/types\";\nimport { ResponseMetadata, ProductNameTS } from \"@elqnt/types\";\n\n/**\n * Generic placeholder for KGNode when @elqnt/kg is not available.\n * Import from @elqnt/kg for full type support.\n */\nexport type KGNode = {\n  id: string;\n  type: string;\n  properties?: Record<string, unknown>;\n  [key: string]: unknown;\n};\n\n/**\n * Generic placeholder for DocumentAnalysisResult when @elqnt/docs is not available.\n * Import from @elqnt/docs for full type support.\n */\nexport type DocumentAnalysisResult = {\n  pages?: unknown[];\n  content?: string;\n  [key: string]: unknown;\n};\n\n//////////\n// source: chat-models.go\n\nexport type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived';\nexport type ChatStatus = string;\nexport const ChatStatusActive: ChatStatus = \"active\";\nexport const ChatStatusDisconnected: ChatStatus = \"disconnected\";\nexport const ChatStatusAbandoned: ChatStatus = \"abandoned\";\nexport const ChatStatusClosed: ChatStatus = \"closed\";\nexport const ChatStatusArchived: ChatStatus = \"archived\";\nexport type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';\nexport type ChatType = string;\nexport const ChatTypeCustomerSupport: ChatType = \"customer_support\"; // Existing customer support chats\nexport const ChatTypePublicRoom: ChatType = \"public_room\"; // Public collaboration room\nexport const ChatTypePrivateRoom: ChatType = \"private_room\"; // Private collaboration room\nexport const ChatTypeDirect: ChatType = \"direct\"; // 1-on-1 direct message\nexport const ChatTypeGroup: ChatType = \"group\"; // Group chat/room\nexport interface Chat {\n  orgId: string;\n  key: string;\n  title: string;\n  messages: ChatMessage[];\n  lastUpdated: number /* int64 */;\n  startTime: number /* int64 */;\n  users: ChatUser[];\n  status: ChatStatusTS;\n  aiEngaged: boolean;\n  humanAgentEngaged: boolean;\n  isWaiting: boolean;\n  isWaitingForAgent: boolean;\n  callRequested?: boolean;\n  callStarted?: boolean;\n  userRating?: number /* int */;\n  metadata?: { [key: string]: any};\n  grading?: ChatGrading;\n  flow?: ChatFlow;\n  context?: ChatContext;\n  csatSent?: boolean;\n  csatSentTime?: number /* int64 */;\n  csatResponse?: any /* agents.CSATResponse */;\n  /**\n   * Active skills for this chat session\n   */\n  activeSkills?: any /* agents.Skill */[];\n  /**\n   * OpenAI Responses API - stores the last response ID for conversation continuity\n   */\n  lastResponseId?: string;\n  /**\n   * AgentContext - reference to structured context stored in separate NATS KV bucket\n   * Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}\n   */\n  agentContextKey?: string;\n  /**\n   * Chat Pin\n   */\n  pinned?: boolean;\n  /**\n   * Collab-specific fields\n   */\n  chatType?: ChatTypeTS;\n  description?: string;\n}\nexport interface ChatContext {\n  memory: { [key: string]: any};\n  turnCount: number /* int */;\n  lastIntent: string;\n  activeTopic: string;\n}\nexport interface ChatFlow {\n  flowDefinitionId: string;\n  flowInstanceId?: string;\n  flowInstanceLastUpdated?: number /* int64 */;\n  tools?: ChatTool[];\n}\nexport interface ChatTool {\n  name: string;\n  description: string;\n  type: string; // function, action, data_query etc\n  parameters?: { [key: string]: any};\n}\nexport type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';\nexport type ChatRole = string;\nexport const ChatRoleUser: ChatRole = \"user\";\nexport const ChatRoleAI: ChatRole = \"ai\";\nexport const ChatRoleEvent: ChatRole = \"event\";\nexport const ChatRoleHumanAgent: ChatRole = \"humanAgent\";\nexport const ChatRoleObserver: ChatRole = \"observer\";\nexport const ChatRoleDataQuery: ChatRole = \"dataQuery\";\nexport const ChatRoleSystem: ChatRole = \"system\";\nexport const ChatRoleTool: ChatRole = \"tool\";\nexport interface ChatUser {\n  id: string;\n  role: ChatRoleTS;\n  name: string;\n  email: string;\n  phone?: string;\n  authProvider: string;\n  authToken: string;\n  metadata?: { [key: string]: any};\n}\nexport type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type AgentStatus = string;\nexport const AgentStatusOnline: AgentStatus = \"online\";\nexport const AgentStatusAway: AgentStatus = \"away\";\nexport const AgentStatusBusy: AgentStatus = \"busy\";\nexport const AgentStatusOffline: AgentStatus = \"offline\";\n/**\n * AgentSession represents an active agent session stored in Redis\n */\nexport interface AgentSession {\n  agentId: string;\n  orgId: string;\n  onlineSince: number /* int64 */; // Unix timestamp\n  lastActivity: number /* int64 */; // Unix timestamp\n  status: AgentStatusTS;\n  chatsHandled: number /* int */;\n  activeChats: string[]; // Chat keys currently handling\n  userAgent?: string;\n  ipAddress?: string;\n  metadata?: { [key: string]: any};\n}\nexport type ChatEventType = string;\n/**\n * ** user events\n */\nexport const ChatEventTypeUserJoined: ChatEventType = \"user_joined\";\nexport const ChatEventTypeUserLeft: ChatEventType = \"user_left\";\nexport const ChatEventTypeTyping: ChatEventType = \"typing\";\nexport const ChatEventTypeStoppedTyping: ChatEventType = \"stopped_typing\";\nexport const ChatEventTypeRead: ChatEventType = \"read\";\nexport const ChatEventTypeDelivered: ChatEventType = \"delivered\";\nexport const ChatEventTypeReconnected: ChatEventType = \"reconnected\";\nexport const ChatEventTypeError: ChatEventType = \"error\";\nexport const ChatEventTypeWaiting: ChatEventType = \"waiting\";\nexport const ChatEventTypeLoadChat: ChatEventType = \"load_chat\";\nexport const ChatEventTypeLoadChatResponse: ChatEventType = \"load_chat_response\";\nexport const ChatEventTypeMessage: ChatEventType = \"message\";\nexport const ChatEventTypeWaitingForAgent: ChatEventType = \"waiting_for_agent\";\nexport const ChatEventTypeMessageStatusUpdate: ChatEventType = \"message_status_update\";\nexport const ChatEventTypeHumanAgentJoined: ChatEventType = \"human_agent_joined\";\nexport const ChatEventTypeHumanAgentLeft: ChatEventType = \"human_agent_left\";\nexport const ChatEventTypeObserverJoined: ChatEventType = \"observer_joined\";\nexport const ChatEventTypeObserverLeft: ChatEventType = \"observer_left\";\nexport const ChatEventTypeListChats: ChatEventType = \"list_chats\";\nexport const ChatEventTypeChatUpdated: ChatEventType = \"chat_updated\";\nexport const ChatEventTypeChatRemoved: ChatEventType = \"chat_removed\";\nexport const ChatEventTypeSyncMetadata: ChatEventType = \"sync_metadata\";\nexport const ChatEventTypeSyncMetadataResponse: ChatEventType = \"sync_metadata_response\";\nexport const ChatEventTypeSyncUserSession: ChatEventType = \"sync_user_session\";\nexport const ChatEventTypeSyncUserSessionResponse: ChatEventType = \"sync_user_session_response\";\nexport const ChatEventTypeClientAction: ChatEventType = \"client_action\";\nexport const ChatEventTypeClientActionCallback: ChatEventType = \"client_action_callback\";\nexport const ChatEventTypeBlockUser: ChatEventType = \"block_user\";\n/**\n * ** collab room management events\n */\nexport const ChatEventTypeCreateRoom: ChatEventType = \"create_room\";\nexport const ChatEventTypeRoomCreated: ChatEventType = \"room_created\";\nexport const ChatEventTypeJoinRoom: ChatEventType = \"join_room\";\nexport const ChatEventTypeLeaveRoom: ChatEventType = \"leave_room\";\nexport const ChatEventTypeDeleteRoom: ChatEventType = \"delete_room\";\nexport const ChatEventTypeRoomDeleted: ChatEventType = \"room_deleted\";\nexport const ChatEventTypeUpdateRoom: ChatEventType = \"update_room\";\nexport const ChatEventTypeRoomUpdated: ChatEventType = \"room_updated\";\nexport const ChatEventTypeInviteUser: ChatEventType = \"invite_user\";\nexport const ChatEventTypeUserInvited: ChatEventType = \"user_invited\";\nexport const ChatEventTypeRoomUserJoined: ChatEventType = \"room_user_joined\";\nexport const ChatEventTypeRoomUserLeft: ChatEventType = \"room_user_left\";\nexport const ChatEventTypeUserRemoved: ChatEventType = \"user_removed\";\nexport const ChatEventTypeListRooms: ChatEventType = \"list_rooms\";\nexport const ChatEventTypeRoomsResponse: ChatEventType = \"rooms_response\";\n/**\n * ** collab message events\n */\nexport const ChatEventTypeMessageEdited: ChatEventType = \"message_edited\";\nexport const ChatEventTypeMessageDeleted: ChatEventType = \"message_deleted\";\nexport const ChatEventTypeMessageReaction: ChatEventType = \"message_reaction\";\nexport const ChatEventTypeMessageReply: ChatEventType = \"message_reply\";\nexport const ChatEventTypeMentionUser: ChatEventType = \"mention_user\";\nexport const ChatEventTypeMessageEditedResponse: ChatEventType = \"message_edited_response\";\nexport const ChatEventTypeMessageDeletedResponse: ChatEventType = \"message_deleted_response\";\nexport const ChatEventTypeMessageReactionResponse: ChatEventType = \"message_reaction_response\";\n/**\n * ** collab user presence events\n */\nexport const ChatEventTypeUserPresenceStart: ChatEventType = \"user_presence_start\";\nexport const ChatEventTypeUserPresenceEnd: ChatEventType = \"user_presence_end\";\nexport const ChatEventTypeUserStatusChange: ChatEventType = \"user_status_change\";\nexport const ChatEventTypeUserActivity: ChatEventType = \"user_activity\";\nexport const ChatEventTypeUserPresenceChanged: ChatEventType = \"user_presence_changed\";\nexport const ChatEventTypeUserActivityUpdate: ChatEventType = \"user_activity_update\";\nexport const ChatEventTypeGetOnlineUsers: ChatEventType = \"get_online_users\";\nexport const ChatEventTypeOnlineUsersResponse: ChatEventType = \"online_users\";\n/**\n * ** shop assist events\n */\nexport const ChatEventTypeEndChat: ChatEventType = \"end_chat\";\nexport const ChatEventTypeChatEnded: ChatEventType = \"chat_ended\";\n/**\n * ** agent session events\n */\nexport const ChatEventTypeAgentSessionStart: ChatEventType = \"agent_session_start\";\nexport const ChatEventTypeAgentSessionEnd: ChatEventType = \"agent_session_end\";\nexport const ChatEventTypeAgentStatusChange: ChatEventType = \"agent_status_change\";\nexport const ChatEventTypeAgentActivityPing: ChatEventType = \"agent_activity_ping\";\nexport const ChatEventTypeAgentChatAssigned: ChatEventType = \"agent_chat_assigned\";\nexport const ChatEventTypeAgentChatCompleted: ChatEventType = \"agent_chat_completed\";\n/**\n * ** AI agents retrieval events\n */\nexport const ChatEventTypeGetAgents: ChatEventType = \"get_agents\";\nexport const ChatEventTypeGetAgentsResponse: ChatEventType = \"get_agents_response\";\n/**\n * ** CSAT events\n */\nexport const ChatEventTypeCSATRequest: ChatEventType = \"csat_request\"; // Internal: scheduler requests chat to send CSAT\nexport const ChatEventTypeCSATSurvey: ChatEventType = \"show_csat_survey\";\nexport const ChatEventTypeCSATResponse: ChatEventType = \"csat_response\";\n/**\n * ** User Suggested Actions events\n */\nexport const ChatEventTypeUserSuggestedActions: ChatEventType = \"user_suggested_actions\";\nexport const ChatEventTypeUserSuggestedActionSelected: ChatEventType = \"user_suggested_action_selected\";\n/**\n * ** Summary events\n */\nexport const ChatEventTypeSummaryUpdate: ChatEventType = \"summary_update\";\n/**\n * ** Agent Context events\n */\nexport const ChatEventTypeAgentContextUpdate: ChatEventType = \"agent_context_update\";\nexport const ChatEventTypeAgentExecutionStarted: ChatEventType = \"agent_execution_started\";\nexport const ChatEventTypeAgentExecutionEnded: ChatEventType = \"agent_execution_ended\";\nexport const ChatEventTypeLoadAgentContext: ChatEventType = \"load_agent_context\";\nexport const ChatEventTypeLoadAgentContextResponse: ChatEventType = \"load_agent_context_response\";\n/**\n * ** Plan → Approve → Execute events\n */\nexport const ChatEventTypePlanPendingApproval: ChatEventType = \"plan_pending_approval\";\nexport const ChatEventTypePlanApproved: ChatEventType = \"plan_approved\";\nexport const ChatEventTypePlanRejected: ChatEventType = \"plan_rejected\";\nexport const ChatEventTypePlanCompleted: ChatEventType = \"plan_completed\";\nexport const ChatEventTypeStepStarted: ChatEventType = \"step_started\";\nexport const ChatEventTypeStepCompleted: ChatEventType = \"step_completed\";\nexport const ChatEventTypeStepFailed: ChatEventType = \"step_failed\";\n/**\n * ** New Chat events\n */\nexport const ChatEventTypeNewChat: ChatEventType = \"new_chat\";\nexport const ChatEventTypeNewChatCreated: ChatEventType = \"new_chat_created\";\n/**\n * ** Heartbeat events\n */\nexport const ChatEventTypePing: ChatEventType = \"ping\";\nexport const ChatEventTypePong: ChatEventType = \"pong\";\n/**\n * ** Skill activation events\n */\nexport const ChatEventTypeSkillActivate: ChatEventType = \"skill_activate\";\nexport const ChatEventTypeSkillDeactivate: ChatEventType = \"skill_deactivate\";\nexport const ChatEventTypeSkillsChanged: ChatEventType = \"skills_changed\";\n/**\n * ** Attachment processing events (deferred document processing)\n */\nexport const ChatEventTypeAttachmentProcessingStarted: ChatEventType = \"attachment_processing_started\";\nexport const ChatEventTypeAttachmentProcessingProgress: ChatEventType = \"attachment_processing_progress\";\nexport const ChatEventTypeAttachmentProcessingComplete: ChatEventType = \"attachment_processing_complete\";\nexport const ChatEventTypeAttachmentProcessingError: ChatEventType = \"attachment_processing_error\";\nexport const ChatEventTypeRetryAttachment: ChatEventType = \"retry_attachment\";\nexport type ChatEventTypeTS =\n  | \"message\"\n  | \"user_joined\"\n  | \"user_left\"\n  | \"typing\"\n  | \"stopped_typing\"\n  | \"read\"\n  | \"delivered\"\n  | \"reconnected\"\n  | \"error\"\n  | \"message_status_update\"\n  | \"load_chat\"\n  | \"load_chat_response\"\n  | \"waiting\"\n  | \"waiting_for_agent\"\n  | \"human_agent_joined\"\n  | \"end_chat\"\n  | \"chat_ended\"\n  | \"human_agent_left\"\n  | \"observer_joined\"\n  | \"observer_left\"\n  | \"list_chats\"\n  | \"chat_updated\"\n  | \"chat_removed\"\n  | \"sync_metadata\"\n  | \"sync_metadata_response\"\n  | \"sync_user_session\"\n  | \"sync_user_session_response\"\n  | \"agent_session_start\"\n  | \"agent_session_end\"\n  | \"agent_status_change\"\n  | \"agent_activity_ping\"\n  | \"agent_chat_assigned\"\n  | \"agent_chat_completed\"\n  | \"client_action\"\n  | \"client_action_callback\"\n  | \"show_csat_survey\"\n  | \"csat_response\"\n  | \"user_suggested_actions\"\n  | \"user_suggested_action_selected\"\n  | \"summary_update\"\n  | \"agent_context_update\"\n  | \"agent_execution_started\"\n  | \"agent_execution_ended\"\n  | \"load_agent_context\"\n  | \"load_agent_context_response\"\n  | \"plan_pending_approval\"\n  | \"plan_approved\"\n  | \"plan_rejected\"\n  | \"plan_completed\"\n  | \"step_started\"\n  | \"step_completed\"\n  | \"step_failed\"\n  | \"new_chat\"\n  | \"new_chat_created\"\n  | \"block_user\"\n  | \"ping\"\n  | \"pong\"\n  | \"create_room\"\n  | \"room_created\"\n  | \"join_room\"\n  | \"leave_room\"\n  | \"delete_room\"\n  | \"room_deleted\"\n  | \"update_room\"\n  | \"room_updated\"\n  | \"invite_user\"\n  | \"user_invited\"\n  | \"room_user_joined\"\n  | \"room_user_left\"\n  | \"user_removed\"\n  | \"list_rooms\"\n  | \"rooms_response\"\n  | \"message_edited\"\n  | \"message_deleted\"\n  | \"message_reaction\"\n  | \"message_reply\"\n  | \"mention_user\"\n  | \"message_edited_response\"\n  | \"message_deleted_response\"\n  | \"message_reaction_response\"\n  | \"user_presence_start\"\n  | \"user_presence_end\"\n  | \"user_status_change\"\n  | \"user_activity\"\n  | \"user_presence_changed\"\n  | \"user_activity_update\"\n  | \"get_online_users\"\n  | \"online_users\"\n  | \"get_agents\"\n  | \"get_agents_response\"\n  | \"skill_activate\"\n  | \"skill_deactivate\"\n  | \"skills_changed\"\n  | \"attachment_processing_started\"\n  | \"attachment_processing_progress\"\n  | \"attachment_processing_complete\"\n  | \"attachment_processing_error\"\n  | \"retry_attachment\";\nexport type MessageStatus = string;\nexport const MessageStatusSending: MessageStatus = \"sending\";\nexport const MessageStatusSent: MessageStatus = \"sent\";\nexport const MessageStatusDelivered: MessageStatus = \"delivered\";\nexport const MessageStatusRead: MessageStatus = \"read\";\nexport const MessageStatusFailed: MessageStatus = \"failed\";\nexport type MessageStatusTS =\n  | \"sending\"\n  | \"sent\"\n  | \"delivered\"\n  | \"read\"\n  | \"failed\";\n/**\n * EmojiReaction represents an emoji reaction to a message\n */\nexport interface EmojiReaction {\n  emoji: string;\n  count: number /* int */;\n  users?: string[]; // List of user IDs who reacted\n}\n/**\n * Location represents geographical coordinates\n */\nexport interface Location {\n  latitude: number /* float64 */;\n  longitude: number /* float64 */;\n  address?: string;\n}\n/**\n * AttachmentFile represents a file within an attachment\n */\nexport interface AttachmentFile {\n  type: string;\n  url: string;\n  thumbnailUrl?: string;\n  name?: string;\n  size?: number /* int64 */;\n}\nexport type AttachmentType = string;\n/**\n * Attachment types for both user and system attachments\n */\nexport const AttachmentTypeDocument: AttachmentType = \"document\";\nexport const AttachmentTypeDocumentAnalysis: AttachmentType = \"document_analysis\";\nexport const AttachmentTypeImage: AttachmentType = \"image\";\nexport const AttachmentTypeAudio: AttachmentType = \"audio\";\nexport const AttachmentTypeVideo: AttachmentType = \"video\";\nexport const AttachmentTypeLocation: AttachmentType = \"location\";\nexport const AttachmentTypeReferences: AttachmentType = \"references\";\nexport const AttachmentTypeSubsections: AttachmentType = \"subsections\";\nexport const AttachmentTypeArticles: AttachmentType = \"articles\";\nexport const AttachmentTypeRecords: AttachmentType = \"records\";\nexport const AttachmentTypeActions: AttachmentType = \"actions\";\nexport const AttachmentTypeBullets: AttachmentType = \"bullets\";\nexport const AttachmentTypeSticker: AttachmentType = \"sticker\";\nexport const AttachmentTypeData: AttachmentType = \"data\";\nexport const AttachmentTypeKGNodes: AttachmentType = \"kgNodes\";\nexport const AttachmentTypeDocumentSources: AttachmentType = \"document_sources\";\nexport const AttachmentTypeSpreadsheet: AttachmentType = \"spreadsheet\"; // Excel, CSV files\nexport const AttachmentTypeDataFile: AttachmentType = \"data_file\"; // JSON, XML, YAML files\n\nexport type AttachmentTypeTS =\n  | \"document\"\n  | \"document_analysis\"\n  | \"image\"\n  | \"audio\"\n  | \"video\"\n  | \"location\"\n  | \"references\"\n  | \"subsections\"\n  | \"articles\"\n  | \"records\"\n  | \"actions\"\n  | \"bullets\"\n  | \"sticker\"\n  | \"data\"\n  | \"kgNodes\"\n  | \"document_sources\"\n  | \"spreadsheet\"\n  | \"data_file\";\n\n/**\n * DocumentSource represents an aggregated document source with page references\n * Used to display source cards in chat responses after document search\n */\nexport interface DocumentSource {\n  doc_id: string;\n  title: string;\n  url: string;\n  page_numbers: number /* int */[];\n  reference_count: number /* int */;\n  bounding_regions?: any /* docs.BoundingRegion */[];\n  page_infos?: any /* docs.PageInfo */[]; // Page dimensions for coordinate scaling\n}\n/**\n * Attachment represents any type of attachment to a message\n */\nexport interface Attachment {\n  type: AttachmentTypeTS;\n  documentAnalysis?: DocumentAnalysisResult;\n  title?: string;\n  url: string;\n  files?: AttachmentFile[]; // Associated files\n  location?: Location; // Location data if applicable\n  data?: { [key: string]: Variable};\n  kgNodes?: KGNode[];\n  actions?: Action[];\n  documentSources?: DocumentSource[];\n  /**\n   * Smart document processing fields\n   */\n  fileMetadata?: any /* docs.AttachmentFileMetadata */; // Client-side extracted file metadata\n  processing?: any /* docs.ProcessingResult */; // Smart processing result\n}\nexport interface Action {\n  id: string;\n  title: string;\n  icon?: string;\n  description?: string;\n  onAction?: () => void;\n}\n/**\n * ChatMessage represents the core message structure\n */\nexport interface ChatMessage {\n  /**\n   * Core fields\n   */\n  id: string;\n  role: ChatRoleTS;\n  content: string;\n  time: number /* int64 */;\n  status: MessageStatusTS;\n  /**\n   * Sender information\n   */\n  senderId: string;\n  senderName?: string;\n  /**\n   * Timing\n   */\n  createdAt: number /* int64 */;\n  updatedAt?: number /* int64 */;\n  /**\n   * Message relations\n   */\n  replyTo?: string;\n  threadId?: string;\n  mentions?: string[];\n  /**\n   * Attachments and reactions\n   */\n  attachments?: Attachment[];\n  reactions?: EmojiReaction[];\n  /**\n   * Additional data\n   */\n  variables?: { [key: string]: Variable};\n  /**\n   * Tool call\n   */\n  name?: string;\n  toolCallId?: string;\n  toolCalls?: ToolCall[];\n  /**\n   * LLM usage\n   */\n  llmUsage?: LLMUsage;\n}\nexport interface ChatEvent {\n  type: ChatEventTypeTS;\n  orgId: string;\n  chatKey: string;\n  userId: string;\n  timestamp: number /* int64 */;\n  data?: { [key: string]: any};\n  message?: ChatMessage;\n}\nexport interface ChatGrading {\n  chatKey: string;\n  grade: number /* int */;\n  topic: string;\n  summary: string;\n}\nexport interface ChatSession {\n  id: string;\n  status: ChatSessionStatus;\n  user?: ChatUser;\n  activeChatKey?: string;\n  preferences?: ChatSessionPreferences;\n  lastActivity: number /* int64 */;\n  expiresAt: number /* int64 */;\n  metadata?: { [key: string]: any};\n}\nexport type ChatSessionStatus = string;\nexport const ChatSessionStatusActive: ChatSessionStatus = \"active\";\nexport const ChatSessionStatusIdle: ChatSessionStatus = \"idle\";\nexport const ChatSessionStatusExpired: ChatSessionStatus = \"expired\";\nexport interface ChatSessionPreferences {\n  language: string;\n  theme: string;\n  notifications: boolean;\n  timeZone: string;\n  messageDisplay: string; // compact/expanded\n  autoTranslate: boolean;\n  rateLimits?: ChatRateLimits;\n}\nexport interface ChatRateLimits {\n  maxMessagesPerMinute: number /* int */;\n  maxTokensPerDay: number /* int */;\n  cooldownPeriod: number /* int */; // seconds\n}\n/**\n * ==========================\n * todo: move to common/llm\n */\nexport interface LLMConfig {\n  Provider: string;\n  Model: string;\n  Temperature: number /* float64 */;\n  MaxTokens: number /* int */;\n  SystemPrompt: string;\n  Tools: LLMTool[];\n  Memory?: LLMMemoryConfig;\n}\nexport interface LLMMemoryConfig {\n  MaxMessages: number /* int */;\n  IncludeSystem: boolean;\n  WindowSize: number /* int */; // Token window size\n  Strategy: string; // e.g., \"sliding\", \"summarize\"\n}\nexport interface LLMTool {\n  Name: string;\n  Type: string;\n  Function: LLMFunction;\n}\nexport interface LLMFunction {\n  Name: string;\n  Description: string;\n  Parameters: any /* types.JSONSchema */;\n}\nexport interface ToolCall {\n  Name: string;\n  Arguments: { [key: string]: any};\n  ID: string;\n  Description: string;\n}\nexport interface LLMResponse {\n  Content: string;\n  ToolCalls: ToolCall[];\n  Usage?: LLMUsage;\n  ResponseId: string; // OpenAI Responses API - the response ID for conversation continuity\n}\nexport interface LLMUsage {\n  inputTokens: number /* int64 */;\n  outputTokens: number /* int64 */;\n  totalTokens: number /* int64 */;\n}\n/**\n * ChatSummary represents lightweight chat information for caching and listing\n */\nexport interface ChatSummary {\n  chatKey: string;\n  title: string;\n  userId?: string;\n  status: ChatStatus;\n  lastUpdated: number /* int64 */;\n  waitingSince?: number /* int64 */; // Only populated for waiting chats\n  pinned?: boolean;\n  metadata?: { [key: string]: any};\n}\nexport interface GetChatRequest {\n  orgId: string;\n  chatKey: string;\n}\nexport interface GetChatResponse {\n  chat?: Chat;\n  metadata: ResponseMetadata;\n}\nexport interface ChatProductReference {\n  id: string;\n  title: string;\n  price: number /* float64 */;\n  image?: string;\n  url?: string;\n}\n/**\n * Chat Archival Models\n */\nexport interface ChatArchivalRequest {\n  orgId: string;\n  chatKey: string;\n  chat: Chat;\n}\nexport interface ChatArchivalResponse {\n  success: boolean;\n  error?: string;\n  message?: string;\n}\n/**\n * Agent Session Request/Response Models\n */\nexport interface StartAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n  userAgent?: string;\n  ipAddress?: string;\n}\nexport interface StartAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface EndAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface EndAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentStatusRequest {\n  orgId: string;\n  agentId: string;\n  status: AgentStatusTS;\n}\nexport interface UpdateAgentStatusResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentLastActivityRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface UpdateAgentLastActivityResponse {\n  metadata: ResponseMetadata;\n}\nexport interface AssignChatToAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface AssignChatToAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface CompleteChatByAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface CompleteChatByAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface GetAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface GetAgentSessionResponse {\n  session?: AgentSession;\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentsRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentsResponse {\n  sessions: AgentSession[];\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentCountRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\n/**\n * Queue-specific chat request/response types\n */\nexport interface GetQueueChatsRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\nexport interface GetQueueChatCountRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type UserStatus = string;\nexport const UserStatusOnline: UserStatus = \"online\";\nexport const UserStatusAway: UserStatus = \"away\";\nexport const UserStatusBusy: UserStatus = \"busy\";\nexport const UserStatusOffline: UserStatus = \"offline\";\n/**\n * UserSession for tracking online users\n */\nexport interface UserSession {\n  orgId: string;\n  userId: string;\n  userName: string;\n  status: UserStatusTS;\n  onlineSince: number /* int64 */;\n  lastActivity: number /* int64 */;\n}\n/**\n * User status update requests\n */\nexport interface UpdateUserStatusRequest {\n  orgId: string;\n  userId: string;\n  status: UserStatusTS;\n}\nexport interface UpdateUserStatusResponse {\n  metadata: ResponseMetadata;\n}\n/**\n * Get online users\n */\nexport interface GetOnlineUsersRequest {\n  orgId: string;\n}\nexport interface GetOnlineUsersResponse {\n  metadata: ResponseMetadata;\n  users: UserSession[];\n}\n/**\n * Analytics Trigger Models\n */\nexport interface TriggerAnalyticsScanRequest {\n  org_id?: string; // Optional: if empty, scans all orgs\n}\nexport interface TriggerAnalyticsScanResponse {\n  metadata: ResponseMetadata;\n  chats_archived: number /* int */;\n}\n/**\n * AttachmentProcessingStartedData is sent when attachment processing begins\n */\nexport interface AttachmentProcessingStartedData {\n  attachmentId: string;\n  fileName: string;\n  strategy: string;\n}\n/**\n * AttachmentProcessingProgressData is sent during attachment processing\n */\nexport interface AttachmentProcessingProgressData {\n  attachmentId: string;\n  percent: number /* int */;\n  stage: string;\n  message: string;\n}\n/**\n * AttachmentProcessingCompleteData is sent when attachment processing completes\n */\nexport interface AttachmentProcessingCompleteData {\n  attachmentId: string;\n  result?: any /* docs.ProcessingResult */;\n}\n/**\n * AttachmentProcessingErrorData is sent when attachment processing fails\n */\nexport interface AttachmentProcessingErrorData {\n  attachmentId: string;\n  error: string;\n  retryable: boolean;\n}\n/**\n * RetryAttachmentData is sent by frontend to retry a failed attachment\n */\nexport interface RetryAttachmentData {\n  attachmentId: string;\n}\n\n//////////\n// source: chat-stats-models.go\n\n/**\n * Active chat requests/responses\n */\nexport interface GetActiveChatCountRequest {\n  orgId: string;\n}\nexport interface GetActiveChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetActiveChatsRequest {\n  orgId: string;\n  pastHours?: number /* float64 */; // 0 means all, 0.5 means past 30 min, 1 means past hour, etc.\n}\nexport interface GetActiveChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Waiting for agent requests/responses\n */\nexport interface GetWaitingForAgentChatCountRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetWaitingForAgentChatsRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * User chats requests/responses\n */\nexport interface GetUserChatsRequest {\n  orgId: string;\n  userId: string;\n  limit?: number /* int */; // Number of chats to return (default 15)\n  offset?: number /* int */; // Number of chats to skip (for pagination)\n}\nexport interface GetUserChatsResponse {\n  chats: ChatSummary[];\n  total: number /* int */; // Total number of chats for this user\n  hasMore: boolean; // Whether there are more chats to load\n  metadata: ResponseMetadata;\n}\n/**\n * Daily counter requests/responses\n */\nexport interface GetDailyChatCountRequest {\n  orgId: string;\n  date: string /* RFC3339 */;\n  timezone: string;\n}\nexport interface GetDailyChatCountResponse {\n  count: number /* int64 */;\n  date: string;\n  timezone: string;\n  metadata: any /* types.ResponseMetadata */;\n}\n\n//////////\n// source: queue-models.go\n\n\n// Queue types\nexport const QueueTypes = {\n  skill: { value: 'skill', label: 'Skill-based', description: 'Route by agent expertise and skills' },\n  priority: { value: 'priority', label: 'Priority-based', description: 'Route by customer tier and urgency level' },\n  department: { value: 'department', label: 'Department-based', description: 'Route by business function alignment' },\n  complexity: { value: 'complexity', label: 'Complexity-based', description: 'Route by issue difficulty assessment' },\n} as const;\n\nexport type QueueTypeTS = keyof typeof QueueTypes;\nexport type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];\n\n/**\n * QueueType represents the routing algorithm type\n */\nexport type QueueType = string;\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeSkill: QueueType = \"skill\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypePriority: QueueType = \"priority\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeDepartment: QueueType = \"department\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeComplexity: QueueType = \"complexity\";\n/**\n * AgentQueue represents an individual queue within a queue type\n */\nexport interface AgentQueue {\n  id: string /* uuid */;\n  orgId: string;\n  type: QueueTypeTS; // \"skill\", \"priority\", etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case for metadata matching)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable display name)\n  description: string;\n  agentIds: string[]; // Agents assigned to this queue\n  config: { [key: string]: any}; // Extensible configuration\n  isActive: boolean;\n  isDefault: boolean; // Default queue for unmatched chats\n  createdAt: string /* RFC3339 */;\n  updatedAt: string /* RFC3339 */;\n  createdBy?: string;\n  updatedBy?: string;\n}\n/**\n * GetAgentQueuesFilter represents filtering options for agent queues\n */\nexport interface GetAgentQueuesFilter {\n  type?: QueueType;\n  isActive?: boolean;\n}\n/**\n * Agent Queue Operations\n */\nexport interface CreateAgentQueueRequest {\n  orgId: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  createdBy?: string;\n  updatedBy?: string;\n}\nexport interface CreateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface GetAgentQueuesRequest {\n  orgId: string;\n  type?: QueueType; // Filter by queue type\n  isActive?: boolean; // Filter by active status\n}\nexport interface GetAgentQueuesResponse {\n  queues: (AgentQueue | undefined)[];\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface UpdateAgentQueueRequest {\n  orgId: string;\n  id: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  updatedBy?: string;\n}\nexport interface UpdateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface DeleteAgentQueueRequest {\n  orgId: string;\n  id: string;\n}\nexport interface DeleteAgentQueueResponse {\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * ChatQueueInfo extends Chat with queue routing information\n */\nexport interface ChatQueueInfo {\n  recommendedQueueId?: string /* uuid */;\n  recommendedQueueName?: string;\n  assignedQueueId?: string /* uuid */;\n  assignedQueueName?: string;\n}\n\n//////////\n// source: subjects.go\n\nexport const GetWaitingForAgentChatCountSubject = \"chat.get_waiting_for_agent_chat_count\";\nexport const GetActiveChatCountSubject = \"chat.get_active_chat_count\";\nexport const GetWaitingForAgentChatsSubject = \"chat.get_waiting_for_agent_chats\";\nexport const GetActiveChatsSubject = \"chat.get_active_chats\";\nexport const GetUserChatsSubject = \"chat.get_user_chats\";\nexport const GetChatSubject = \"chat.get_chat\";\n/**\n * Chat Archival Subjects\n */\nexport const ChatArchiveSubjectPattern = \"chat.archive.%s.server\"; // %s = channel/product (e.g., shop-assist, gov-services)\n/**\n * Agent Session Subjects\n */\nexport const StartAgentSessionSubject = \"chat.agent_session.start\";\nexport const EndAgentSessionSubject = \"chat.agent_session.end\";\nexport const UpdateAgentStatusSubject = \"chat.agent_session.update_status\";\nexport const UpdateAgentLastActivitySubject = \"chat.agent_session.update_last_activity\";\nexport const AssignChatToAgentSubject = \"chat.agent_session.assign_chat\";\nexport const CompleteChatByAgentSubject = \"chat.agent_session.complete_chat\";\nexport const GetAgentSessionSubject = \"chat.agent_session.get\";\nexport const GetOnlineAgentsSubject = \"chat.agent_session.get_online_agents\";\nexport const GetOnlineAgentCountSubject = \"chat.agent_session.get_online_agent_count\";\n/**\n * Queue Management Subjects\n */\nexport const CreateAgentQueueSubject = \"chat.agent_queue.create\";\nexport const GetAgentQueuesSubject = \"chat.agent_queue.get\";\nexport const UpdateAgentQueueSubject = \"chat.agent_queue.update\";\nexport const DeleteAgentQueueSubject = \"chat.agent_queue.delete\";\n/**\n * Queue-specific Chat Subjects\n */\nexport const GetQueueChatsSubject = \"chat.queue.get_chats\";\nexport const GetQueueChatCountSubject = \"chat.queue.get_chat_count\";\n/**\n * Daily Counter Subjects\n */\nexport const GetDailyChatCountSubject = \"chat.get_daily_chat_count\";\n/**\n * User Status Subjects\n */\nexport const UpdateUserStatusSubject = \"chat.user.status.update\";\nexport const GetOnlineUsersSubject = \"chat.users.online.get\";\n/**\n * Analytics Trigger Subjects\n */\nexport const TriggerAnalyticsScanSubject = \"chat.analytics.trigger-scan\";\n/**\n * Org Setup Subject\n */\nexport const SetupOrgSubject = 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+{"version":3,"sources":["../index.ts","../hooks/use-chat.ts","../transport/types.ts","../transport/sse.ts","../models/chat-models.ts"],"sourcesContent":["/**\n * @elqnt/chat\n *\n * Platform-agnostic chat SDK for React and React Native.\n * Uses POST + SSE for reliable real-time communication.\n *\n * @example Basic Usage\n * ```tsx\n * import { useChat } from \"@elqnt/chat/hooks\";\n *\n * function ChatComponent() {\n *   const { connect, sendMessage, messages, isConnected } = useChat({\n *     baseUrl: \"https://api.example.com/chat\",\n *     orgId: \"org-123\",\n *     userId: \"user-456\",\n *   });\n *\n *   useEffect(() => {\n *     connect();\n *     return () => disconnect();\n *   }, []);\n *\n *   return <ChatUI messages={messages} onSend={sendMessage} />;\n * }\n * ```\n *\n * @example With Custom Transport (React Native)\n * ```tsx\n * import { useChat } from \"@elqnt/chat/hooks\";\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n *\n * function App() {\n *   const chat = useChat({\n *     baseUrl: \"...\",\n *     orgId: \"...\",\n *     userId: \"...\",\n *     transport,\n *   });\n * }\n * ```\n *\n * ## Exports\n *\n * - `@elqnt/chat/hooks` - React hooks (useChat)\n * - `@elqnt/chat/api` - Low-level API functions\n * - `@elqnt/chat/models` - TypeScript types\n * - `@elqnt/chat/transport` - Transport adapters (SSE, fetch-SSE, WhatsApp)\n *\n * @packageDocumentation\n */\n\n// Re-export everything for convenience\nexport * from \"./hooks\";\nexport * from \"./models\";\n","\"use client\";\n\n/**\n * useChat Hook\n *\n * A unified React hook for chat functionality with support for\n * multiple transport types (SSE, fetch-based SSE, custom transports).\n *\n * @example Basic usage\n * ```tsx\n * function ChatComponent() {\n *   const {\n *     connect,\n *     sendMessage,\n *     messages,\n *     isConnected,\n *   } = useChat({\n *     baseUrl: \"https://api.example.com/chat\",\n *     orgId: \"org-123\",\n *     userId: \"user-456\",\n *   });\n *\n *   useEffect(() => {\n *     connect();\n *     return () => disconnect();\n *   }, []);\n *\n *   return (\n *     <div>\n *       {messages.map(msg => <Message key={msg.id} {...msg} />)}\n *       <input onSubmit={(content) => sendMessage(content)} />\n *     </div>\n *   );\n * }\n * ```\n *\n * @example With custom transport\n * ```tsx\n * import { createFetchSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createFetchSSETransport();\n *\n * function App() {\n *   const chat = useChat({\n *     baseUrl: \"...\",\n *     orgId: \"...\",\n *     userId: \"...\",\n *     transport,\n *   });\n * }\n * ```\n */\n\nimport { useCallback, useEffect, useRef, useState } from \"react\";\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  RetryConfig,\n  Unsubscribe,\n} from \"../transport/types\";\nimport { createSSETransport } from \"../transport/sse\";\n\n/**\n * Chat hook options\n */\nexport interface UseChatOptions {\n  /** Base URL for the chat server (e.g., \"https://api.example.com/chat\") */\n  baseUrl: string;\n  /** Organization ID */\n  orgId: string;\n  /** User ID */\n  userId: string;\n  /** Client type for routing */\n  clientType?: \"customer\" | \"humanAgent\" | \"observer\";\n  /** Transport instance or type */\n  transport?: ChatTransport | \"sse\" | \"sse-fetch\";\n  /** Callback for all incoming events */\n  onMessage?: (event: ChatEvent) => void;\n  /** Callback for errors */\n  onError?: (error: TransportError) => void;\n  /** Callback when connection state changes */\n  onConnectionChange?: (state: TransportState) => void;\n  /** Auto-connect on mount */\n  autoConnect?: boolean;\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n}\n\n/**\n * Chat hook return type\n */\nexport interface UseChatReturn {\n  // Connection\n  /** Connect to the chat server */\n  connect: () => Promise<void>;\n  /** Disconnect from the server */\n  disconnect: () => void;\n  /** Current connection state */\n  connectionState: TransportState;\n  /** Whether currently connected */\n  isConnected: boolean;\n\n  // Chat operations\n  /** Start a new chat session */\n  startChat: (metadata?: Record<string, unknown>) => Promise<string>;\n  /** Load an existing chat, returns the loaded chat */\n  loadChat: (chatKey: string) => Promise<Chat>;\n  /** Send a text message */\n  sendMessage: (content: string, attachments?: unknown[]) => Promise<void>;\n  /** Send a raw chat event (for custom event types) */\n  sendEvent: (event: Omit<ChatEvent, \"timestamp\">) => Promise<void>;\n  /** End the current chat */\n  endChat: (reason?: string) => Promise<void>;\n\n  // Typing indicators\n  /** Signal that user is typing */\n  startTyping: () => void;\n  /** Signal that user stopped typing */\n  stopTyping: () => void;\n\n  // State\n  /** Current chat object */\n  currentChat: Chat | null;\n  /** Current chat key */\n  chatKey: string | null;\n  /** Chat messages */\n  messages: ChatMessage[];\n  /** Current error */\n  error: TransportError | null;\n  /** Connection metrics */\n  metrics: ConnectionMetrics;\n\n  // Event subscription\n  /** Subscribe to specific event type */\n  on: (eventType: string, handler: (event: ChatEvent) => void) => Unsubscribe;\n  /** Clear current error */\n  clearError: () => void;\n}\n\n/**\n * Default transport factory\n */\nfunction getDefaultTransport(\n  type: \"sse\" | \"sse-fetch\" | undefined,\n  debug: boolean\n): ChatTransport {\n  // For now, always use SSE. In the future, detect environment\n  // and use fetch-based SSE for React Native\n  return createSSETransport({ debug });\n}\n\n/**\n * useChat Hook\n *\n * Platform-agnostic chat hook with SSE transport support.\n */\nexport function useChat(options: UseChatOptions): UseChatReturn {\n  const {\n    baseUrl,\n    orgId,\n    userId,\n    clientType = \"customer\",\n    transport: transportOption,\n    onMessage,\n    onError,\n    onConnectionChange,\n    autoConnect = false,\n    retryConfig,\n    debug = false,\n  } = options;\n\n  // State\n  const [connectionState, setConnectionState] = useState<TransportState>(\"disconnected\");\n  const [currentChat, setCurrentChat] = useState<Chat | null>(null);\n  const [chatKey, setChatKey] = useState<string | null>(null);\n  const [messages, setMessages] = useState<ChatMessage[]>([]);\n  const [error, setError] = useState<TransportError | null>(null);\n  const [metrics, setMetrics] = useState<ConnectionMetrics>({\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n  });\n\n  // Refs\n  const transportRef = useRef<ChatTransport | null>(null);\n  const mountedRef = useRef(false);\n  const onMessageRef = useRef(onMessage);\n  const onErrorRef = useRef(onError);\n  const typingTimeoutRef = useRef<ReturnType<typeof setTimeout> | null>(null);\n\n  // Update callback refs\n  useEffect(() => {\n    onMessageRef.current = onMessage;\n    onErrorRef.current = onError;\n  }, [onMessage, onError]);\n\n  // Initialize transport\n  useEffect(() => {\n    if (typeof transportOption === \"object\") {\n      transportRef.current = transportOption;\n    } else {\n      transportRef.current = getDefaultTransport(\n        transportOption as \"sse\" | \"sse-fetch\" | undefined,\n        debug\n      );\n    }\n  }, [transportOption, debug]);\n\n  // Handle incoming events\n  const handleEvent = useCallback((event: ChatEvent) => {\n    if (!mountedRef.current) return;\n\n    // Update metrics\n    setMetrics((prev) => ({\n      ...prev,\n      messagesReceived: prev.messagesReceived + 1,\n      lastMessageAt: Date.now(),\n    }));\n\n    // Handle specific event types\n    switch (event.type) {\n      case \"new_chat_created\":\n        // Handle multi-tab sync when another tab creates a chat\n        const newChatKey = event.data?.chatKey as string;\n        if (newChatKey) {\n          setChatKey(newChatKey);\n        }\n        break;\n\n      case \"load_chat_response\":\n        const chat = event.data?.chat as Chat;\n        if (chat) {\n          setCurrentChat(chat);\n          setChatKey(chat.key);\n          setMessages(chat.messages || []);\n        }\n        break;\n\n      case \"message\":\n        if (event.message) {\n          setMessages((prev) => [...prev, event.message!]);\n        }\n        break;\n\n      case \"chat_ended\":\n        setCurrentChat(null);\n        setChatKey(null);\n        break;\n\n      case \"error\":\n        const errorMsg = event.data?.message as string;\n        if (errorMsg) {\n          const transportError: TransportError = {\n            code: \"NETWORK_ERROR\",\n            message: errorMsg,\n            retryable: true,\n            timestamp: Date.now(),\n          };\n          setError(transportError);\n          onErrorRef.current?.(transportError);\n        }\n        break;\n    }\n\n    // Call user's onMessage handler\n    onMessageRef.current?.(event);\n  }, []);\n\n  // Connect to the chat server\n  const connect = useCallback(async (): Promise<void> => {\n    const transport = transportRef.current;\n    if (!transport) {\n      throw new Error(\"Transport not initialized\");\n    }\n\n    if (!orgId) {\n      const err: TransportError = {\n        code: \"CONNECTION_FAILED\",\n        message: \"orgId is required\",\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      setError(err);\n      throw err;\n    }\n\n    setConnectionState(\"connecting\");\n\n    try {\n      // Subscribe to events before connecting\n      const unsubscribe = transport.onMessage(handleEvent);\n\n      await transport.connect({\n        baseUrl,\n        orgId,\n        userId,\n        clientType,\n        chatKey: chatKey || undefined,\n        debug,\n      });\n\n      setConnectionState(\"connected\");\n      setError(null);\n      setMetrics(transport.getMetrics());\n      onConnectionChange?.(\"connected\");\n\n      // Return cleanup in case caller wants it\n      return;\n    } catch (err) {\n      const transportError = err as TransportError;\n      setConnectionState(\"disconnected\");\n      setError(transportError);\n      onErrorRef.current?.(transportError);\n      throw err;\n    }\n  }, [baseUrl, orgId, userId, clientType, chatKey, debug, handleEvent, onConnectionChange]);\n\n  // Disconnect from the server\n  const disconnect = useCallback((): void => {\n    const transport = transportRef.current;\n    if (transport) {\n      transport.disconnect(true);\n    }\n    setConnectionState(\"disconnected\");\n    onConnectionChange?.(\"disconnected\");\n  }, [onConnectionChange]);\n\n  // Start a new chat\n  const startChat = useCallback(\n    async (metadata?: Record<string, unknown>): Promise<string> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n\n      // Use direct HTTP call - no waiting for SSE events\n      const response = await transport.createChat({\n        orgId,\n        userId,\n        metadata,\n      });\n\n      // Update state with the new chat key\n      setChatKey(response.chatKey);\n\n      return response.chatKey;\n    },\n    [orgId, userId]\n  );\n\n  // Load an existing chat\n  const loadChat = useCallback(\n    async (key: string): Promise<Chat> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n\n      // Use direct HTTP call - no waiting for SSE events\n      const response = await transport.loadChatData({\n        orgId,\n        chatKey: key,\n        userId,\n      });\n\n      // Update state directly from HTTP response\n      setCurrentChat(response.chat);\n      setChatKey(response.chat.key);\n      setMessages(response.chat.messages || []);\n\n      // Return the chat for callers that need it\n      return response.chat;\n    },\n    [orgId, userId]\n  );\n\n  // Send a message\n  const sendMessage = useCallback(\n    async (content: string, attachments?: unknown[]): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n      if (!chatKey) {\n        throw new Error(\"No active chat\");\n      }\n\n      const message: ChatMessage = {\n        id: `msg_${Date.now()}_${Math.random().toString(36).slice(2)}`,\n        role: \"user\",\n        content,\n        time: Date.now(),\n        status: \"sending\",\n        senderId: userId,\n        createdAt: Date.now(),\n        attachments: attachments as ChatMessage[\"attachments\"],\n      };\n\n      // Optimistically add message\n      setMessages((prev) => [...prev, message]);\n\n      await transport.send({\n        type: \"message\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n        message,\n      });\n\n      setMetrics((prev) => ({\n        ...prev,\n        messagesSent: prev.messagesSent + 1,\n      }));\n    },\n    [orgId, chatKey, userId]\n  );\n\n  // End the current chat\n  const endChat = useCallback(\n    async (reason?: string): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n      if (!chatKey) {\n        return;\n      }\n\n      await transport.send({\n        type: \"end_chat\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n        data: reason ? { reason } : undefined,\n      });\n\n      setCurrentChat(null);\n      setChatKey(null);\n    },\n    [orgId, chatKey, userId]\n  );\n\n  // Send a raw chat event (for custom event types)\n  const sendEvent = useCallback(\n    async (event: Omit<ChatEvent, \"timestamp\">): Promise<void> => {\n      const transport = transportRef.current;\n      if (!transport) {\n        throw new Error(\"Transport not initialized\");\n      }\n\n      await transport.send({\n        ...event,\n        timestamp: Date.now(),\n      } as ChatEvent);\n    },\n    []\n  );\n\n  // Start typing indicator\n  const startTyping = useCallback((): void => {\n    const transport = transportRef.current;\n    if (!transport || !chatKey) return;\n\n    // Clear existing timeout\n    if (typingTimeoutRef.current) {\n      clearTimeout(typingTimeoutRef.current);\n    }\n\n    transport\n      .send({\n        type: \"typing\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n      })\n      .catch(() => {});\n\n    // Auto-stop typing after 3 seconds\n    typingTimeoutRef.current = setTimeout(() => {\n      stopTyping();\n    }, 3000);\n  }, [orgId, chatKey, userId]);\n\n  // Stop typing indicator\n  const stopTyping = useCallback((): void => {\n    const transport = transportRef.current;\n    if (!transport || !chatKey) return;\n\n    if (typingTimeoutRef.current) {\n      clearTimeout(typingTimeoutRef.current);\n      typingTimeoutRef.current = null;\n    }\n\n    transport\n      .send({\n        type: \"stopped_typing\",\n        orgId,\n        chatKey,\n        userId,\n        timestamp: Date.now(),\n      })\n      .catch(() => {});\n  }, [orgId, chatKey, userId]);\n\n  // Subscribe to specific event type\n  const on = useCallback(\n    (eventType: string, handler: (event: ChatEvent) => void): Unsubscribe => {\n      const transport = transportRef.current;\n      if (!transport) {\n        return () => {};\n      }\n      return transport.on(eventType, handler);\n    },\n    []\n  );\n\n  // Clear error\n  const clearError = useCallback((): void => {\n    setError(null);\n    transportRef.current?.clearError();\n  }, []);\n\n  // Mount/unmount lifecycle\n  useEffect(() => {\n    mountedRef.current = true;\n\n    if (autoConnect) {\n      connect().catch(() => {});\n    }\n\n    return () => {\n      mountedRef.current = false;\n      if (typingTimeoutRef.current) {\n        clearTimeout(typingTimeoutRef.current);\n      }\n      disconnect();\n    };\n  }, []); // eslint-disable-line react-hooks/exhaustive-deps\n\n  // Computed state\n  const isConnected = connectionState === \"connected\";\n\n  return {\n    // Connection\n    connect,\n    disconnect,\n    connectionState,\n    isConnected,\n\n    // Chat operations\n    startChat,\n    loadChat,\n    sendMessage,\n    sendEvent,\n    endChat,\n\n    // Typing\n    startTyping,\n    stopTyping,\n\n    // State\n    currentChat,\n    chatKey,\n    messages,\n    error,\n    metrics,\n\n    // Events\n    on,\n    clearError,\n  };\n}\n","/**\n * Transport Abstraction Layer Types\n *\n * Platform-agnostic transport interfaces for chat communication.\n * Supports browser SSE, React Native fetch-based SSE, and extensible\n * transports like WhatsApp Business API.\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\n\n/**\n * Transport connection state\n */\nexport type TransportState =\n  | \"disconnected\"\n  | \"connecting\"\n  | \"connected\"\n  | \"reconnecting\";\n\n/**\n * Transport error with retry information\n */\nexport interface TransportError {\n  code:\n    | \"CONNECTION_FAILED\"\n    | \"PARSE_ERROR\"\n    | \"SEND_FAILED\"\n    | \"TIMEOUT\"\n    | \"NETWORK_ERROR\"\n    | \"AUTH_FAILED\";\n  message: string;\n  retryable: boolean;\n  timestamp: number;\n  originalError?: unknown;\n}\n\n/**\n * Configuration for transport connection\n */\nexport interface TransportConfig {\n  /** Base URL for the chat server */\n  baseUrl: string;\n  /** Organization ID */\n  orgId: string;\n  /** User ID for authentication */\n  userId: string;\n  /** Client type for routing */\n  clientType: \"customer\" | \"humanAgent\" | \"observer\";\n  /** Optional current chat key for reconnection */\n  chatKey?: string;\n  /** Enable debug logging */\n  debug?: boolean;\n}\n\n/**\n * Retry configuration for connection attempts\n */\nexport interface RetryConfig {\n  /** Maximum number of retry attempts */\n  maxRetries?: number;\n  /** Initial retry intervals in milliseconds */\n  intervals?: number[];\n  /** Multiplier for exponential backoff */\n  backoffMultiplier?: number;\n  /** Maximum backoff time in milliseconds */\n  maxBackoffTime?: number;\n}\n\n/**\n * Connection metrics for monitoring\n */\nexport interface ConnectionMetrics {\n  /** Round-trip latency in milliseconds */\n  latency: number;\n  /** Total messages sent */\n  messagesSent: number;\n  /** Total messages received */\n  messagesReceived: number;\n  /** Messages waiting to be sent */\n  messagesQueued: number;\n  /** Number of reconnection attempts */\n  reconnectCount: number;\n  /** Last error encountered */\n  lastError?: TransportError;\n  /** Timestamp when connection was established */\n  connectedAt?: number;\n  /** Timestamp of last message */\n  lastMessageAt?: number;\n  /** Current transport type */\n  transportType?: string;\n}\n\n/**\n * Event handler function type\n */\nexport type EventHandler<T = ChatEvent> = (event: T) => void;\n\n/**\n * Unsubscribe function returned by event subscription\n */\nexport type Unsubscribe = () => void;\n\n/**\n * Send message options\n */\nexport interface SendMessageOptions {\n  /** Message content */\n  content: string;\n  /** Optional attachments */\n  attachments?: unknown[];\n  /** Optional message metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Create chat options\n */\nexport interface CreateChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** User ID */\n  userId: string;\n  /** Optional chat metadata */\n  metadata?: Record<string, unknown>;\n}\n\n/**\n * Load chat options\n */\nexport interface LoadChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to load */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n}\n\n/**\n * End chat options\n */\nexport interface EndChatOptions {\n  /** Organization ID */\n  orgId: string;\n  /** Chat key to end */\n  chatKey: string;\n  /** User ID */\n  userId: string;\n  /** Optional end reason */\n  reason?: string;\n}\n\n/**\n * Response from creating a new chat\n */\nexport interface CreateChatResponse {\n  /** The key of the created chat */\n  chatKey: string;\n}\n\n/**\n * Response from loading a chat\n */\nexport interface LoadChatResponse {\n  /** The loaded chat object */\n  chat: Chat;\n  /** Agent ID if applicable */\n  agentId?: string;\n}\n\n/**\n * Core transport interface\n *\n * Implementations must handle:\n * - Connection lifecycle (connect, disconnect, reconnect)\n * - Message sending (POST requests)\n * - Event receiving (SSE stream)\n * - Error handling and recovery\n */\nexport interface ChatTransport {\n  /**\n   * Connect to the chat server\n   * @param config - Transport configuration\n   * @returns Promise that resolves when connected\n   */\n  connect(config: TransportConfig): Promise<void>;\n\n  /**\n   * Disconnect from the server\n   * @param intentional - Whether disconnect was user-initiated\n   */\n  disconnect(intentional?: boolean): void;\n\n  /**\n   * Send a chat event to the server\n   * @param event - Chat event to send\n   */\n  send(event: ChatEvent): Promise<void>;\n\n  /**\n   * Send a message in the current chat\n   * @param message - Message to send\n   */\n  sendMessage(message: ChatMessage): Promise<void>;\n\n  /**\n   * Create a new chat and return the chat key directly\n   * @param options - Create chat options\n   * @returns Promise with the created chat key\n   */\n  createChat(options: CreateChatOptions): Promise<CreateChatResponse>;\n\n  /**\n   * Load an existing chat and return the chat data directly\n   * @param options - Load chat options\n   * @returns Promise with the loaded chat data\n   */\n  loadChatData(options: LoadChatOptions): Promise<LoadChatResponse>;\n\n  /**\n   * Subscribe to incoming events\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  onMessage(handler: EventHandler): Unsubscribe;\n\n  /**\n   * Subscribe to specific event type\n   * @param eventType - Type of event to listen for\n   * @param handler - Event handler function\n   * @returns Unsubscribe function\n   */\n  on(eventType: string, handler: EventHandler): Unsubscribe;\n\n  /**\n   * Get current connection state\n   */\n  getState(): TransportState;\n\n  /**\n   * Get connection metrics\n   */\n  getMetrics(): ConnectionMetrics;\n\n  /**\n   * Get last error\n   */\n  getError(): TransportError | undefined;\n\n  /**\n   * Clear error state\n   */\n  clearError(): void;\n}\n\n/**\n * Transport factory function type\n */\nexport type TransportFactory = (config?: Partial<TransportConfig>) => ChatTransport;\n\n/**\n * Logger interface for transport debugging\n */\nexport interface TransportLogger {\n  debug: (message: string, ...args: unknown[]) => void;\n  info: (message: string, ...args: unknown[]) => void;\n  warn: (message: string, ...args: unknown[]) => void;\n  error: (message: string, ...args: unknown[]) => void;\n}\n\n/**\n * Create a default logger\n * @param debug - Enable debug logging\n */\nexport function createLogger(debug: boolean = false): TransportLogger {\n  return {\n    debug: debug ? console.log.bind(console, \"[chat]\") : () => {},\n    info: console.info.bind(console, \"[chat]\"),\n    warn: console.warn.bind(console, \"[chat]\"),\n    error: console.error.bind(console, \"[chat]\"),\n  };\n}\n\n/**\n * Default retry configuration\n */\nexport const DEFAULT_RETRY_CONFIG: Required<RetryConfig> = {\n  maxRetries: 10,\n  intervals: [1000, 2000, 5000],\n  backoffMultiplier: 1.5,\n  maxBackoffTime: 30000,\n};\n\n/**\n * Calculate retry interval with exponential backoff\n * @param retryCount - Current retry attempt number\n * @param config - Retry configuration\n */\nexport function calculateRetryInterval(\n  retryCount: number,\n  config: RetryConfig = DEFAULT_RETRY_CONFIG\n): number {\n  const {\n    intervals = DEFAULT_RETRY_CONFIG.intervals,\n    backoffMultiplier = DEFAULT_RETRY_CONFIG.backoffMultiplier,\n    maxBackoffTime = DEFAULT_RETRY_CONFIG.maxBackoffTime,\n  } = config;\n\n  if (retryCount < intervals.length) {\n    return intervals[retryCount];\n  }\n\n  const baseInterval = intervals[intervals.length - 1] || 5000;\n  const backoffTime =\n    baseInterval * Math.pow(backoffMultiplier, retryCount - intervals.length + 1);\n  return Math.min(backoffTime, maxBackoffTime);\n}\n","/**\n * SSE Transport (Browser)\n *\n * Uses native EventSource for receiving server events and fetch POST for sending.\n * This is the default transport for browser environments.\n *\n * @example\n * ```typescript\n * import { createSSETransport } from \"@elqnt/chat/transport\";\n *\n * const transport = createSSETransport();\n * await transport.connect({ baseUrl, orgId, userId, clientType: \"customer\" });\n * ```\n */\n\nimport type { Chat, ChatEvent, ChatMessage } from \"../models\";\nimport type {\n  ChatTransport,\n  TransportConfig,\n  TransportState,\n  TransportError,\n  ConnectionMetrics,\n  EventHandler,\n  Unsubscribe,\n  RetryConfig,\n  TransportLogger,\n  CreateChatOptions,\n  CreateChatResponse,\n  LoadChatOptions,\n  LoadChatResponse,\n} from \"./types\";\nimport { createLogger, calculateRetryInterval, DEFAULT_RETRY_CONFIG } from \"./types\";\n\n/**\n * SSE Transport options\n */\nexport interface SSETransportOptions {\n  /** Retry configuration */\n  retryConfig?: RetryConfig;\n  /** Enable debug logging */\n  debug?: boolean;\n  /** Custom logger */\n  logger?: TransportLogger;\n}\n\n/**\n * Create an SSE transport for browser environments\n */\nexport function createSSETransport(options: SSETransportOptions = {}): ChatTransport {\n  const {\n    retryConfig = DEFAULT_RETRY_CONFIG,\n    debug = false,\n    logger = createLogger(debug),\n  } = options;\n\n  // Internal state\n  let eventSource: EventSource | undefined;\n  let config: TransportConfig | undefined;\n  let state: TransportState = \"disconnected\";\n  let error: TransportError | undefined;\n  let retryCount = 0;\n  let reconnectTimeout: ReturnType<typeof setTimeout> | undefined;\n  let intentionalDisconnect = false;\n\n  // Metrics\n  const metrics: ConnectionMetrics = {\n    latency: 0,\n    messagesSent: 0,\n    messagesReceived: 0,\n    messagesQueued: 0,\n    reconnectCount: 0,\n    transportType: \"sse\",\n  };\n\n  // Event handlers\n  const globalHandlers = new Set<EventHandler>();\n  const typeHandlers = new Map<string, Set<EventHandler>>();\n\n  // Helper to emit events\n  function emit(event: ChatEvent): void {\n    // Update metrics\n    metrics.messagesReceived++;\n    metrics.lastMessageAt = Date.now();\n\n    // Call global handlers\n    globalHandlers.forEach((handler) => {\n      try {\n        handler(event);\n      } catch (err) {\n        logger.error(\"Error in message handler:\", err);\n      }\n    });\n\n    // Call type-specific handlers\n    const handlers = typeHandlers.get(event.type);\n    if (handlers) {\n      handlers.forEach((handler) => {\n        try {\n          handler(event);\n        } catch (err) {\n          logger.error(`Error in ${event.type} handler:`, err);\n        }\n      });\n    }\n  }\n\n  // REST API helper\n  async function sendRest(endpoint: string, body: Record<string, unknown>): Promise<unknown> {\n    if (!config) {\n      throw new Error(\"Transport not connected\");\n    }\n\n    const url = `${config.baseUrl}/${endpoint}`;\n    logger.debug(`POST ${endpoint}`, body);\n\n    const response = await fetch(url, {\n      method: \"POST\",\n      headers: { \"Content-Type\": \"application/json\" },\n      body: JSON.stringify(body),\n    });\n\n    if (!response.ok) {\n      const errorText = await response.text();\n      throw new Error(`API error: ${response.status} - ${errorText}`);\n    }\n\n    const json = await response.json() as { success?: boolean; data?: unknown };\n\n    // Backend wraps responses in { success: true, data: {...} }\n    // Unwrap to return just the data\n    if (json && typeof json === \"object\" && \"data\" in json) {\n      return json.data;\n    }\n\n    return json;\n  }\n\n  // Handle SSE message\n  function handleMessage(event: MessageEvent): void {\n    if (!event.data || event.data === \"\") return;\n\n    try {\n      const data = JSON.parse(event.data) as ChatEvent;\n      logger.debug(\"Received:\", data.type);\n      emit(data);\n    } catch (err) {\n      logger.error(\"Failed to parse SSE message:\", err);\n    }\n  }\n\n  // Setup SSE event listeners\n  function setupEventListeners(es: EventSource): void {\n    // Generic message handler\n    es.addEventListener(\"message\", handleMessage);\n\n    // Add handlers for known event types\n    const eventTypes = [\n      \"reconnected\", \"typing\", \"stopped_typing\", \"waiting\",\n      \"waiting_for_agent\", \"human_agent_joined\", \"human_agent_left\",\n      \"chat_ended\", \"chat_updated\", \"load_chat_response\",\n      \"new_chat_created\", \"show_csat_survey\", \"csat_response\",\n      \"user_suggested_actions\", \"agent_execution_started\",\n      \"agent_execution_ended\", \"agent_context_update\",\n      \"plan_pending_approval\", \"step_started\", \"step_completed\",\n      \"step_failed\", \"plan_completed\", \"skills_changed\", \"summary_update\",\n    ];\n\n    eventTypes.forEach((type) => {\n      es.addEventListener(type, handleMessage);\n    });\n  }\n\n  // Schedule reconnect\n  function scheduleReconnect(): void {\n    if (intentionalDisconnect || !config) return;\n\n    const maxRetries = retryConfig.maxRetries ?? DEFAULT_RETRY_CONFIG.maxRetries;\n    if (retryCount >= maxRetries) {\n      logger.error(`Max retries (${maxRetries}) exceeded`);\n      error = {\n        code: \"CONNECTION_FAILED\",\n        message: `Max retries (${maxRetries}) exceeded`,\n        retryable: false,\n        timestamp: Date.now(),\n      };\n      return;\n    }\n\n    const interval = calculateRetryInterval(retryCount, retryConfig);\n    retryCount++;\n    metrics.reconnectCount++;\n\n    logger.info(`Reconnecting in ${interval}ms (attempt ${retryCount})`);\n    state = \"reconnecting\";\n\n    reconnectTimeout = setTimeout(() => {\n      if (config) {\n        transport.connect(config).catch((err) => {\n          logger.error(\"Reconnect failed:\", err);\n        });\n      }\n    }, interval);\n  }\n\n  const transport: ChatTransport = {\n    async connect(cfg: TransportConfig): Promise<void> {\n      config = cfg;\n      intentionalDisconnect = false;\n\n      // Clean up existing connection\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      state = retryCount > 0 ? \"reconnecting\" : \"connecting\";\n\n      return new Promise((resolve, reject) => {\n        const connectionStart = Date.now();\n        const url = `${cfg.baseUrl}/stream?orgId=${cfg.orgId}&userId=${cfg.userId}&clientType=${cfg.clientType}${cfg.chatKey ? `&chatId=${cfg.chatKey}` : \"\"}`;\n\n        logger.debug(\"Connecting to:\", url);\n        const es = new EventSource(url);\n\n        es.onopen = () => {\n          const connectionTime = Date.now() - connectionStart;\n          logger.info(`Connected in ${connectionTime}ms`);\n\n          state = \"connected\";\n          error = undefined;\n          retryCount = 0;\n          metrics.connectedAt = Date.now();\n          metrics.latency = connectionTime;\n\n          setupEventListeners(es);\n          resolve();\n        };\n\n        es.onerror = () => {\n          if (es.readyState === EventSource.CLOSED) {\n            const sseError: TransportError = {\n              code: \"CONNECTION_FAILED\",\n              message: \"SSE connection failed\",\n              retryable: true,\n              timestamp: Date.now(),\n            };\n            error = sseError;\n            metrics.lastError = sseError;\n            state = \"disconnected\";\n\n            if (!intentionalDisconnect) {\n              scheduleReconnect();\n            }\n\n            // Only reject if this is the initial connection attempt\n            if (retryCount === 0) {\n              reject(sseError);\n            }\n          }\n        };\n\n        eventSource = es;\n      });\n    },\n\n    disconnect(intentional = true): void {\n      logger.info(\"Disconnecting\", { intentional });\n      intentionalDisconnect = intentional;\n\n      if (reconnectTimeout) {\n        clearTimeout(reconnectTimeout);\n        reconnectTimeout = undefined;\n      }\n\n      if (eventSource) {\n        eventSource.close();\n        eventSource = undefined;\n      }\n\n      state = \"disconnected\";\n      retryCount = 0;\n    },\n\n    async send(event: ChatEvent): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      // Map event types to REST endpoints\n      switch (event.type) {\n        case \"message\":\n          await sendRest(\"send\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            message: event.message,\n          });\n          break;\n\n        case \"typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: true,\n          });\n          break;\n\n        case \"stopped_typing\":\n          await sendRest(\"typing\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            typing: false,\n          });\n          break;\n\n        case \"load_chat\":\n          // Deprecated: Use loadChatData() instead for direct response\n          await sendRest(\"load\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n          });\n          break;\n\n        case \"new_chat\":\n          // Deprecated: Use createChat() instead for direct response\n          await sendRest(\"create\", {\n            orgId: event.orgId,\n            userId: event.userId,\n            metadata: event.data,\n          });\n          break;\n\n        case \"end_chat\":\n          await sendRest(\"end\", {\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n          break;\n\n        default:\n          // Generic event endpoint for other types\n          await sendRest(\"event\", {\n            type: event.type,\n            orgId: event.orgId,\n            chatKey: event.chatKey,\n            userId: event.userId,\n            data: event.data,\n          });\n      }\n\n      metrics.messagesSent++;\n    },\n\n    async sendMessage(message: ChatMessage): Promise<void> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      await sendRest(\"send\", {\n        orgId: config.orgId,\n        chatKey: config.chatKey,\n        userId: config.userId,\n        message,\n      });\n\n      metrics.messagesSent++;\n    },\n\n    async createChat(options: CreateChatOptions): Promise<CreateChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"create\", {\n        orgId: options.orgId,\n        userId: options.userId,\n        metadata: options.metadata,\n      }) as { chatKey?: string };\n\n      if (!response?.chatKey) {\n        throw new Error(\"Failed to create chat: no chatKey returned\");\n      }\n\n      return { chatKey: response.chatKey };\n    },\n\n    async loadChatData(options: LoadChatOptions): Promise<LoadChatResponse> {\n      if (!config) {\n        throw new Error(\"Transport not connected\");\n      }\n\n      const response = await sendRest(\"load\", {\n        orgId: options.orgId,\n        chatKey: options.chatKey,\n        userId: options.userId,\n      }) as { chat?: unknown; agentId?: string };\n\n      if (!response?.chat) {\n        throw new Error(\"Failed to load chat: no chat data returned\");\n      }\n\n      return {\n        chat: response.chat as Chat,\n        agentId: response.agentId,\n      };\n    },\n\n    onMessage(handler: EventHandler): Unsubscribe {\n      globalHandlers.add(handler);\n      return () => globalHandlers.delete(handler);\n    },\n\n    on(eventType: string, handler: EventHandler): Unsubscribe {\n      if (!typeHandlers.has(eventType)) {\n        typeHandlers.set(eventType, new Set());\n      }\n      typeHandlers.get(eventType)!.add(handler);\n      return () => {\n        const handlers = typeHandlers.get(eventType);\n        if (handlers) {\n          handlers.delete(handler);\n          if (handlers.size === 0) {\n            typeHandlers.delete(eventType);\n          }\n        }\n      };\n    },\n\n    getState(): TransportState {\n      return state;\n    },\n\n    getMetrics(): ConnectionMetrics {\n      return { ...metrics };\n    },\n\n    getError(): TransportError | undefined {\n      return error;\n    },\n\n    clearError(): void {\n      error = undefined;\n    },\n  };\n\n  return transport;\n}\n","// Code generated by tygo. DO NOT EDIT.\nimport { KGNode } from \"@elqnt/kg\";\nimport { Variable } from \"@elqnt/types\";\nimport { ResponseMetadata, ProductNameTS } from \"@elqnt/types\";\nimport { DocumentAnalysisResult } from \"@elqnt/docs\";\n\n//////////\n// source: chat-models.go\n\nexport type ChatStatusTS = 'active' | 'disconnected' | 'abandoned' | 'closed' | 'archived';\nexport type ChatStatus = string;\nexport const ChatStatusActive: ChatStatus = \"active\";\nexport const ChatStatusDisconnected: ChatStatus = \"disconnected\";\nexport const ChatStatusAbandoned: ChatStatus = \"abandoned\";\nexport const ChatStatusClosed: ChatStatus = \"closed\";\nexport const ChatStatusArchived: ChatStatus = \"archived\";\nexport type ChatTypeTS = 'customer_support' | 'public_room' | 'private_room' | 'direct' | 'group';\nexport type ChatType = string;\nexport const ChatTypeCustomerSupport: ChatType = \"customer_support\"; // Existing customer support chats\nexport const ChatTypePublicRoom: ChatType = \"public_room\"; // Public collaboration room\nexport const ChatTypePrivateRoom: ChatType = \"private_room\"; // Private collaboration room\nexport const ChatTypeDirect: ChatType = \"direct\"; // 1-on-1 direct message\nexport const ChatTypeGroup: ChatType = \"group\"; // Group chat/room\nexport interface Chat {\n  orgId: string;\n  key: string;\n  title: string;\n  messages: ChatMessage[];\n  lastUpdated: number /* int64 */;\n  startTime: number /* int64 */;\n  users: ChatUser[];\n  status: ChatStatusTS;\n  aiEngaged: boolean;\n  humanAgentEngaged: boolean;\n  isWaiting: boolean;\n  isWaitingForAgent: boolean;\n  callRequested?: boolean;\n  callStarted?: boolean;\n  userRating?: number /* int */;\n  metadata?: { [key: string]: any};\n  grading?: ChatGrading;\n  flow?: ChatFlow;\n  context?: ChatContext;\n  csatSent?: boolean;\n  csatSentTime?: number /* int64 */;\n  csatResponse?: any /* agents.CSATResponse */;\n  /**\n   * Active skills for this chat session\n   */\n  activeSkills?: any /* agents.Skill */[];\n  /**\n   * OpenAI Responses API - stores the last response ID for conversation continuity\n   */\n  lastResponseId?: string;\n  /**\n   * AgentContext - reference to structured context stored in separate NATS KV bucket\n   * Key format: {agentId}:{chatKey} in bucket agent-contexts-org-{orgId}\n   */\n  agentContextKey?: string;\n  /**\n   * Chat Pin\n   */\n  pinned?: boolean;\n  /**\n   * Collab-specific fields\n   */\n  chatType?: ChatTypeTS;\n  description?: string;\n}\nexport interface ChatContext {\n  memory: { [key: string]: any};\n  turnCount: number /* int */;\n  lastIntent: string;\n  activeTopic: string;\n}\nexport interface ChatFlow {\n  flowDefinitionId: string;\n  flowInstanceId?: string;\n  flowInstanceLastUpdated?: number /* int64 */;\n  tools?: ChatTool[];\n}\nexport interface ChatTool {\n  name: string;\n  description: string;\n  type: string; // function, action, data_query etc\n  parameters?: { [key: string]: any};\n}\nexport type ChatRoleTS = 'user' | 'ai' | 'event' | 'humanAgent' | 'observer' | 'dataQuery' | 'system' | 'tool';\nexport type ChatRole = string;\nexport const ChatRoleUser: ChatRole = \"user\";\nexport const ChatRoleAI: ChatRole = \"ai\";\nexport const ChatRoleEvent: ChatRole = \"event\";\nexport const ChatRoleHumanAgent: ChatRole = \"humanAgent\";\nexport const ChatRoleObserver: ChatRole = \"observer\";\nexport const ChatRoleDataQuery: ChatRole = \"dataQuery\";\nexport const ChatRoleSystem: ChatRole = \"system\";\nexport const ChatRoleTool: ChatRole = \"tool\";\nexport interface ChatUser {\n  id: string;\n  role: ChatRoleTS;\n  name: string;\n  email: string;\n  phone?: string;\n  authProvider: string;\n  authToken: string;\n  metadata?: { [key: string]: any};\n}\nexport type AgentStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type AgentStatus = string;\nexport const AgentStatusOnline: AgentStatus = \"online\";\nexport const AgentStatusAway: AgentStatus = \"away\";\nexport const AgentStatusBusy: AgentStatus = \"busy\";\nexport const AgentStatusOffline: AgentStatus = \"offline\";\n/**\n * AgentSession represents an active agent session stored in Redis\n */\nexport interface AgentSession {\n  agentId: string;\n  orgId: string;\n  onlineSince: number /* int64 */; // Unix timestamp\n  lastActivity: number /* int64 */; // Unix timestamp\n  status: AgentStatusTS;\n  chatsHandled: number /* int */;\n  activeChats: string[]; // Chat keys currently handling\n  userAgent?: string;\n  ipAddress?: string;\n  metadata?: { [key: string]: any};\n}\nexport type ChatEventType = string;\n/**\n * ** user events\n */\nexport const ChatEventTypeUserJoined: ChatEventType = \"user_joined\";\nexport const ChatEventTypeUserLeft: ChatEventType = \"user_left\";\nexport const ChatEventTypeTyping: ChatEventType = \"typing\";\nexport const ChatEventTypeStoppedTyping: ChatEventType = \"stopped_typing\";\nexport const ChatEventTypeRead: ChatEventType = \"read\";\nexport const ChatEventTypeDelivered: ChatEventType = \"delivered\";\nexport const ChatEventTypeReconnected: ChatEventType = \"reconnected\";\nexport const ChatEventTypeError: ChatEventType = \"error\";\nexport const ChatEventTypeWaiting: ChatEventType = \"waiting\";\nexport const ChatEventTypeLoadChat: ChatEventType = \"load_chat\";\nexport const ChatEventTypeLoadChatResponse: ChatEventType = \"load_chat_response\";\nexport const ChatEventTypeMessage: ChatEventType = \"message\";\nexport const ChatEventTypeWaitingForAgent: ChatEventType = \"waiting_for_agent\";\nexport const ChatEventTypeMessageStatusUpdate: ChatEventType = \"message_status_update\";\nexport const ChatEventTypeHumanAgentJoined: ChatEventType = \"human_agent_joined\";\nexport const ChatEventTypeHumanAgentLeft: ChatEventType = \"human_agent_left\";\nexport const ChatEventTypeObserverJoined: ChatEventType = \"observer_joined\";\nexport const ChatEventTypeObserverLeft: ChatEventType = \"observer_left\";\nexport const ChatEventTypeListChats: ChatEventType = \"list_chats\";\nexport const ChatEventTypeChatUpdated: ChatEventType = \"chat_updated\";\nexport const ChatEventTypeChatRemoved: ChatEventType = \"chat_removed\";\nexport const ChatEventTypeSyncMetadata: ChatEventType = \"sync_metadata\";\nexport const ChatEventTypeSyncMetadataResponse: ChatEventType = \"sync_metadata_response\";\nexport const ChatEventTypeSyncUserSession: ChatEventType = \"sync_user_session\";\nexport const ChatEventTypeSyncUserSessionResponse: ChatEventType = \"sync_user_session_response\";\nexport const ChatEventTypeClientAction: ChatEventType = \"client_action\";\nexport const ChatEventTypeClientActionCallback: ChatEventType = \"client_action_callback\";\nexport const ChatEventTypeBlockUser: ChatEventType = \"block_user\";\n/**\n * ** collab room management events\n */\nexport const ChatEventTypeCreateRoom: ChatEventType = \"create_room\";\nexport const ChatEventTypeRoomCreated: ChatEventType = \"room_created\";\nexport const ChatEventTypeJoinRoom: ChatEventType = \"join_room\";\nexport const ChatEventTypeLeaveRoom: ChatEventType = \"leave_room\";\nexport const ChatEventTypeDeleteRoom: ChatEventType = \"delete_room\";\nexport const ChatEventTypeRoomDeleted: ChatEventType = \"room_deleted\";\nexport const ChatEventTypeUpdateRoom: ChatEventType = \"update_room\";\nexport const ChatEventTypeRoomUpdated: ChatEventType = \"room_updated\";\nexport const ChatEventTypeInviteUser: ChatEventType = \"invite_user\";\nexport const ChatEventTypeUserInvited: ChatEventType = \"user_invited\";\nexport const ChatEventTypeRoomUserJoined: ChatEventType = \"room_user_joined\";\nexport const ChatEventTypeRoomUserLeft: ChatEventType = \"room_user_left\";\nexport const ChatEventTypeUserRemoved: ChatEventType = \"user_removed\";\nexport const ChatEventTypeListRooms: ChatEventType = \"list_rooms\";\nexport const ChatEventTypeRoomsResponse: ChatEventType = \"rooms_response\";\n/**\n * ** collab message events\n */\nexport const ChatEventTypeMessageEdited: ChatEventType = \"message_edited\";\nexport const ChatEventTypeMessageDeleted: ChatEventType = \"message_deleted\";\nexport const ChatEventTypeMessageReaction: ChatEventType = \"message_reaction\";\nexport const ChatEventTypeMessageReply: ChatEventType = \"message_reply\";\nexport const ChatEventTypeMentionUser: ChatEventType = \"mention_user\";\nexport const ChatEventTypeMessageEditedResponse: ChatEventType = \"message_edited_response\";\nexport const ChatEventTypeMessageDeletedResponse: ChatEventType = \"message_deleted_response\";\nexport const ChatEventTypeMessageReactionResponse: ChatEventType = \"message_reaction_response\";\n/**\n * ** collab user presence events\n */\nexport const ChatEventTypeUserPresenceStart: ChatEventType = \"user_presence_start\";\nexport const ChatEventTypeUserPresenceEnd: ChatEventType = \"user_presence_end\";\nexport const ChatEventTypeUserStatusChange: ChatEventType = \"user_status_change\";\nexport const ChatEventTypeUserActivity: ChatEventType = \"user_activity\";\nexport const ChatEventTypeUserPresenceChanged: ChatEventType = \"user_presence_changed\";\nexport const ChatEventTypeUserActivityUpdate: ChatEventType = \"user_activity_update\";\nexport const ChatEventTypeGetOnlineUsers: ChatEventType = \"get_online_users\";\nexport const ChatEventTypeOnlineUsersResponse: ChatEventType = \"online_users\";\n/**\n * ** shop assist events\n */\nexport const ChatEventTypeEndChat: ChatEventType = \"end_chat\";\nexport const ChatEventTypeChatEnded: ChatEventType = \"chat_ended\";\n/**\n * ** agent session events\n */\nexport const ChatEventTypeAgentSessionStart: ChatEventType = \"agent_session_start\";\nexport const ChatEventTypeAgentSessionEnd: ChatEventType = \"agent_session_end\";\nexport const ChatEventTypeAgentStatusChange: ChatEventType = \"agent_status_change\";\nexport const ChatEventTypeAgentActivityPing: ChatEventType = \"agent_activity_ping\";\nexport const ChatEventTypeAgentChatAssigned: ChatEventType = \"agent_chat_assigned\";\nexport const ChatEventTypeAgentChatCompleted: ChatEventType = \"agent_chat_completed\";\n/**\n * ** AI agents retrieval events\n */\nexport const ChatEventTypeGetAgents: ChatEventType = \"get_agents\";\nexport const ChatEventTypeGetAgentsResponse: ChatEventType = \"get_agents_response\";\n/**\n * ** CSAT events\n */\nexport const ChatEventTypeCSATRequest: ChatEventType = \"csat_request\"; // Internal: scheduler requests chat to send CSAT\nexport const ChatEventTypeCSATSurvey: ChatEventType = \"show_csat_survey\";\nexport const ChatEventTypeCSATResponse: ChatEventType = \"csat_response\";\n/**\n * ** User Suggested Actions events\n */\nexport const ChatEventTypeUserSuggestedActions: ChatEventType = \"user_suggested_actions\";\nexport const ChatEventTypeUserSuggestedActionSelected: ChatEventType = \"user_suggested_action_selected\";\n/**\n * ** Summary events\n */\nexport const ChatEventTypeSummaryUpdate: ChatEventType = \"summary_update\";\n/**\n * ** Agent Context events\n */\nexport const ChatEventTypeAgentContextUpdate: ChatEventType = \"agent_context_update\";\nexport const ChatEventTypeAgentExecutionStarted: ChatEventType = \"agent_execution_started\";\nexport const ChatEventTypeAgentExecutionEnded: ChatEventType = \"agent_execution_ended\";\nexport const ChatEventTypeLoadAgentContext: ChatEventType = \"load_agent_context\";\nexport const ChatEventTypeLoadAgentContextResponse: ChatEventType = \"load_agent_context_response\";\n/**\n * ** Plan → Approve → Execute events\n */\nexport const ChatEventTypePlanPendingApproval: ChatEventType = \"plan_pending_approval\";\nexport const ChatEventTypePlanApproved: ChatEventType = \"plan_approved\";\nexport const ChatEventTypePlanRejected: ChatEventType = \"plan_rejected\";\nexport const ChatEventTypePlanCompleted: ChatEventType = \"plan_completed\";\nexport const ChatEventTypeStepStarted: ChatEventType = \"step_started\";\nexport const ChatEventTypeStepCompleted: ChatEventType = \"step_completed\";\nexport const ChatEventTypeStepFailed: ChatEventType = \"step_failed\";\n/**\n * ** New Chat events\n */\nexport const ChatEventTypeNewChat: ChatEventType = \"new_chat\";\nexport const ChatEventTypeNewChatCreated: ChatEventType = \"new_chat_created\";\n/**\n * ** Heartbeat events\n */\nexport const ChatEventTypePing: ChatEventType = \"ping\";\nexport const ChatEventTypePong: ChatEventType = \"pong\";\n/**\n * ** Skill activation events\n */\nexport const ChatEventTypeSkillActivate: ChatEventType = \"skill_activate\";\nexport const ChatEventTypeSkillDeactivate: ChatEventType = \"skill_deactivate\";\nexport const ChatEventTypeSkillsChanged: ChatEventType = \"skills_changed\";\n/**\n * ** Attachment processing events (deferred document processing)\n */\nexport const ChatEventTypeAttachmentProcessingStarted: ChatEventType = \"attachment_processing_started\";\nexport const ChatEventTypeAttachmentProcessingProgress: ChatEventType = \"attachment_processing_progress\";\nexport const ChatEventTypeAttachmentProcessingComplete: ChatEventType = \"attachment_processing_complete\";\nexport const ChatEventTypeAttachmentProcessingError: ChatEventType = \"attachment_processing_error\";\nexport const ChatEventTypeRetryAttachment: ChatEventType = \"retry_attachment\";\nexport type ChatEventTypeTS =\n  | \"message\"\n  | \"user_joined\"\n  | \"user_left\"\n  | \"typing\"\n  | \"stopped_typing\"\n  | \"read\"\n  | \"delivered\"\n  | \"reconnected\"\n  | \"error\"\n  | \"message_status_update\"\n  | \"load_chat\"\n  | \"load_chat_response\"\n  | \"waiting\"\n  | \"waiting_for_agent\"\n  | \"human_agent_joined\"\n  | \"end_chat\"\n  | \"chat_ended\"\n  | \"human_agent_left\"\n  | \"observer_joined\"\n  | \"observer_left\"\n  | \"list_chats\"\n  | \"chat_updated\"\n  | \"chat_removed\"\n  | \"sync_metadata\"\n  | \"sync_metadata_response\"\n  | \"sync_user_session\"\n  | \"sync_user_session_response\"\n  | \"agent_session_start\"\n  | \"agent_session_end\"\n  | \"agent_status_change\"\n  | \"agent_activity_ping\"\n  | \"agent_chat_assigned\"\n  | \"agent_chat_completed\"\n  | \"client_action\"\n  | \"client_action_callback\"\n  | \"show_csat_survey\"\n  | \"csat_response\"\n  | \"user_suggested_actions\"\n  | \"user_suggested_action_selected\"\n  | \"summary_update\"\n  | \"agent_context_update\"\n  | \"agent_execution_started\"\n  | \"agent_execution_ended\"\n  | \"load_agent_context\"\n  | \"load_agent_context_response\"\n  | \"plan_pending_approval\"\n  | \"plan_approved\"\n  | \"plan_rejected\"\n  | \"plan_completed\"\n  | \"step_started\"\n  | \"step_completed\"\n  | \"step_failed\"\n  | \"new_chat\"\n  | \"new_chat_created\"\n  | \"block_user\"\n  | \"ping\"\n  | \"pong\"\n  | \"create_room\"\n  | \"room_created\"\n  | \"join_room\"\n  | \"leave_room\"\n  | \"delete_room\"\n  | \"room_deleted\"\n  | \"update_room\"\n  | \"room_updated\"\n  | \"invite_user\"\n  | \"user_invited\"\n  | \"room_user_joined\"\n  | \"room_user_left\"\n  | \"user_removed\"\n  | \"list_rooms\"\n  | \"rooms_response\"\n  | \"message_edited\"\n  | \"message_deleted\"\n  | \"message_reaction\"\n  | \"message_reply\"\n  | \"mention_user\"\n  | \"message_edited_response\"\n  | \"message_deleted_response\"\n  | \"message_reaction_response\"\n  | \"user_presence_start\"\n  | \"user_presence_end\"\n  | \"user_status_change\"\n  | \"user_activity\"\n  | \"user_presence_changed\"\n  | \"user_activity_update\"\n  | \"get_online_users\"\n  | \"online_users\"\n  | \"get_agents\"\n  | \"get_agents_response\"\n  | \"skill_activate\"\n  | \"skill_deactivate\"\n  | \"skills_changed\"\n  | \"attachment_processing_started\"\n  | \"attachment_processing_progress\"\n  | \"attachment_processing_complete\"\n  | \"attachment_processing_error\"\n  | \"retry_attachment\";\nexport type MessageStatus = string;\nexport const MessageStatusSending: MessageStatus = \"sending\";\nexport const MessageStatusSent: MessageStatus = \"sent\";\nexport const MessageStatusDelivered: MessageStatus = \"delivered\";\nexport const MessageStatusRead: MessageStatus = \"read\";\nexport const MessageStatusFailed: MessageStatus = \"failed\";\nexport type MessageStatusTS =\n  | \"sending\"\n  | \"sent\"\n  | \"delivered\"\n  | \"read\"\n  | \"failed\";\n/**\n * EmojiReaction represents an emoji reaction to a message\n */\nexport interface EmojiReaction {\n  emoji: string;\n  count: number /* int */;\n  users?: string[]; // List of user IDs who reacted\n}\n/**\n * Location represents geographical coordinates\n */\nexport interface Location {\n  latitude: number /* float64 */;\n  longitude: number /* float64 */;\n  address?: string;\n}\n/**\n * AttachmentFile represents a file within an attachment\n */\nexport interface AttachmentFile {\n  type: string;\n  url: string;\n  thumbnailUrl?: string;\n  name?: string;\n  size?: number /* int64 */;\n}\nexport type AttachmentType = string;\n/**\n * Attachment types for both user and system attachments\n */\nexport const AttachmentTypeDocument: AttachmentType = \"document\";\nexport const AttachmentTypeDocumentAnalysis: AttachmentType = \"document_analysis\";\nexport const AttachmentTypeImage: AttachmentType = \"image\";\nexport const AttachmentTypeAudio: AttachmentType = \"audio\";\nexport const AttachmentTypeVideo: AttachmentType = \"video\";\nexport const AttachmentTypeLocation: AttachmentType = \"location\";\nexport const AttachmentTypeReferences: AttachmentType = \"references\";\nexport const AttachmentTypeSubsections: AttachmentType = \"subsections\";\nexport const AttachmentTypeArticles: AttachmentType = \"articles\";\nexport const AttachmentTypeRecords: AttachmentType = \"records\";\nexport const AttachmentTypeActions: AttachmentType = \"actions\";\nexport const AttachmentTypeBullets: AttachmentType = \"bullets\";\nexport const AttachmentTypeSticker: AttachmentType = \"sticker\";\nexport const AttachmentTypeData: AttachmentType = \"data\";\nexport const AttachmentTypeKGNodes: AttachmentType = \"kgNodes\";\nexport const AttachmentTypeDocumentSources: AttachmentType = \"document_sources\";\nexport const AttachmentTypeSpreadsheet: AttachmentType = \"spreadsheet\"; // Excel, CSV files\nexport const AttachmentTypeDataFile: AttachmentType = \"data_file\"; // JSON, XML, YAML files\n\nexport type AttachmentTypeTS =\n  | \"document\"\n  | \"document_analysis\"\n  | \"image\"\n  | \"audio\"\n  | \"video\"\n  | \"location\"\n  | \"references\"\n  | \"subsections\"\n  | \"articles\"\n  | \"records\"\n  | \"actions\"\n  | \"bullets\"\n  | \"sticker\"\n  | \"data\"\n  | \"kgNodes\"\n  | \"document_sources\"\n  | \"spreadsheet\"\n  | \"data_file\";\n\n/**\n * DocumentSource represents an aggregated document source with page references\n * Used to display source cards in chat responses after document search\n */\nexport interface DocumentSource {\n  doc_id: string;\n  title: string;\n  url: string;\n  page_numbers: number /* int */[];\n  reference_count: number /* int */;\n  bounding_regions?: any /* docs.BoundingRegion */[];\n  page_infos?: any /* docs.PageInfo */[]; // Page dimensions for coordinate scaling\n}\n/**\n * Attachment represents any type of attachment to a message\n */\nexport interface Attachment {\n  type: AttachmentTypeTS;\n  documentAnalysis?: DocumentAnalysisResult;\n  title?: string;\n  url: string;\n  files?: AttachmentFile[]; // Associated files\n  location?: Location; // Location data if applicable\n  data?: { [key: string]: Variable};\n  kgNodes?: KGNode[];\n  actions?: Action[];\n  documentSources?: DocumentSource[];\n  /**\n   * Smart document processing fields\n   */\n  fileMetadata?: any /* docs.AttachmentFileMetadata */; // Client-side extracted file metadata\n  processing?: any /* docs.ProcessingResult */; // Smart processing result\n}\nexport interface Action {\n  id: string;\n  title: string;\n  icon?: string;\n  description?: string;\n  onAction?: () => void;\n}\n/**\n * ChatMessage represents the core message structure\n */\nexport interface ChatMessage {\n  /**\n   * Core fields\n   */\n  id: string;\n  role: ChatRoleTS;\n  content: string;\n  time: number /* int64 */;\n  status: MessageStatusTS;\n  /**\n   * Sender information\n   */\n  senderId: string;\n  senderName?: string;\n  /**\n   * Timing\n   */\n  createdAt: number /* int64 */;\n  updatedAt?: number /* int64 */;\n  /**\n   * Message relations\n   */\n  replyTo?: string;\n  threadId?: string;\n  mentions?: string[];\n  /**\n   * Attachments and reactions\n   */\n  attachments?: Attachment[];\n  reactions?: EmojiReaction[];\n  /**\n   * Additional data\n   */\n  variables?: { [key: string]: Variable};\n  /**\n   * Tool call\n   */\n  name?: string;\n  toolCallId?: string;\n  toolCalls?: ToolCall[];\n  /**\n   * LLM usage\n   */\n  llmUsage?: LLMUsage;\n}\nexport interface ChatEvent {\n  type: ChatEventTypeTS;\n  orgId: string;\n  chatKey: string;\n  userId: string;\n  timestamp: number /* int64 */;\n  data?: { [key: string]: any};\n  message?: ChatMessage;\n}\nexport interface ChatGrading {\n  chatKey: string;\n  grade: number /* int */;\n  topic: string;\n  summary: string;\n}\nexport interface ChatSession {\n  id: string;\n  status: ChatSessionStatus;\n  user?: ChatUser;\n  activeChatKey?: string;\n  preferences?: ChatSessionPreferences;\n  lastActivity: number /* int64 */;\n  expiresAt: number /* int64 */;\n  metadata?: { [key: string]: any};\n}\nexport type ChatSessionStatus = string;\nexport const ChatSessionStatusActive: ChatSessionStatus = \"active\";\nexport const ChatSessionStatusIdle: ChatSessionStatus = \"idle\";\nexport const ChatSessionStatusExpired: ChatSessionStatus = \"expired\";\nexport interface ChatSessionPreferences {\n  language: string;\n  theme: string;\n  notifications: boolean;\n  timeZone: string;\n  messageDisplay: string; // compact/expanded\n  autoTranslate: boolean;\n  rateLimits?: ChatRateLimits;\n}\nexport interface ChatRateLimits {\n  maxMessagesPerMinute: number /* int */;\n  maxTokensPerDay: number /* int */;\n  cooldownPeriod: number /* int */; // seconds\n}\n/**\n * ==========================\n * todo: move to common/llm\n */\nexport interface LLMConfig {\n  Provider: string;\n  Model: string;\n  Temperature: number /* float64 */;\n  MaxTokens: number /* int */;\n  SystemPrompt: string;\n  Tools: LLMTool[];\n  Memory?: LLMMemoryConfig;\n}\nexport interface LLMMemoryConfig {\n  MaxMessages: number /* int */;\n  IncludeSystem: boolean;\n  WindowSize: number /* int */; // Token window size\n  Strategy: string; // e.g., \"sliding\", \"summarize\"\n}\nexport interface LLMTool {\n  Name: string;\n  Type: string;\n  Function: LLMFunction;\n}\nexport interface LLMFunction {\n  Name: string;\n  Description: string;\n  Parameters: any /* types.JSONSchema */;\n}\nexport interface ToolCall {\n  Name: string;\n  Arguments: { [key: string]: any};\n  ID: string;\n  Description: string;\n}\nexport interface LLMResponse {\n  Content: string;\n  ToolCalls: ToolCall[];\n  Usage?: LLMUsage;\n  ResponseId: string; // OpenAI Responses API - the response ID for conversation continuity\n}\nexport interface LLMUsage {\n  inputTokens: number /* int64 */;\n  outputTokens: number /* int64 */;\n  totalTokens: number /* int64 */;\n}\n/**\n * ChatSummary represents lightweight chat information for caching and listing\n */\nexport interface ChatSummary {\n  chatKey: string;\n  title: string;\n  userId?: string;\n  status: ChatStatus;\n  lastUpdated: number /* int64 */;\n  waitingSince?: number /* int64 */; // Only populated for waiting chats\n  pinned?: boolean;\n  metadata?: { [key: string]: any};\n}\nexport interface GetChatRequest {\n  orgId: string;\n  chatKey: string;\n}\nexport interface GetChatResponse {\n  chat?: Chat;\n  metadata: ResponseMetadata;\n}\nexport interface ChatProductReference {\n  id: string;\n  title: string;\n  price: number /* float64 */;\n  image?: string;\n  url?: string;\n}\n/**\n * Chat Archival Models\n */\nexport interface ChatArchivalRequest {\n  orgId: string;\n  chatKey: string;\n  chat: Chat;\n}\nexport interface ChatArchivalResponse {\n  success: boolean;\n  error?: string;\n  message?: string;\n}\n/**\n * Agent Session Request/Response Models\n */\nexport interface StartAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n  userAgent?: string;\n  ipAddress?: string;\n}\nexport interface StartAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface EndAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface EndAgentSessionResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentStatusRequest {\n  orgId: string;\n  agentId: string;\n  status: AgentStatusTS;\n}\nexport interface UpdateAgentStatusResponse {\n  metadata: ResponseMetadata;\n}\nexport interface UpdateAgentLastActivityRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface UpdateAgentLastActivityResponse {\n  metadata: ResponseMetadata;\n}\nexport interface AssignChatToAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface AssignChatToAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface CompleteChatByAgentRequest {\n  orgId: string;\n  agentId: string;\n  chatKey: string;\n}\nexport interface CompleteChatByAgentResponse {\n  metadata: ResponseMetadata;\n}\nexport interface GetAgentSessionRequest {\n  orgId: string;\n  agentId: string;\n}\nexport interface GetAgentSessionResponse {\n  session?: AgentSession;\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentsRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentsResponse {\n  sessions: AgentSession[];\n  metadata: ResponseMetadata;\n}\nexport interface GetOnlineAgentCountRequest {\n  orgId: string;\n}\nexport interface GetOnlineAgentCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\n/**\n * Queue-specific chat request/response types\n */\nexport interface GetQueueChatsRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\nexport interface GetQueueChatCountRequest {\n  orgId: string;\n  queueId: string;\n}\nexport interface GetQueueChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport type UserStatusTS = 'online' | 'away' | 'busy' | 'offline';\nexport type UserStatus = string;\nexport const UserStatusOnline: UserStatus = \"online\";\nexport const UserStatusAway: UserStatus = \"away\";\nexport const UserStatusBusy: UserStatus = \"busy\";\nexport const UserStatusOffline: UserStatus = \"offline\";\n/**\n * UserSession for tracking online users\n */\nexport interface UserSession {\n  orgId: string;\n  userId: string;\n  userName: string;\n  status: UserStatusTS;\n  onlineSince: number /* int64 */;\n  lastActivity: number /* int64 */;\n}\n/**\n * User status update requests\n */\nexport interface UpdateUserStatusRequest {\n  orgId: string;\n  userId: string;\n  status: UserStatusTS;\n}\nexport interface UpdateUserStatusResponse {\n  metadata: ResponseMetadata;\n}\n/**\n * Get online users\n */\nexport interface GetOnlineUsersRequest {\n  orgId: string;\n}\nexport interface GetOnlineUsersResponse {\n  metadata: ResponseMetadata;\n  users: UserSession[];\n}\n/**\n * Analytics Trigger Models\n */\nexport interface TriggerAnalyticsScanRequest {\n  org_id?: string; // Optional: if empty, scans all orgs\n}\nexport interface TriggerAnalyticsScanResponse {\n  metadata: ResponseMetadata;\n  chats_archived: number /* int */;\n}\n/**\n * AttachmentProcessingStartedData is sent when attachment processing begins\n */\nexport interface AttachmentProcessingStartedData {\n  attachmentId: string;\n  fileName: string;\n  strategy: string;\n}\n/**\n * AttachmentProcessingProgressData is sent during attachment processing\n */\nexport interface AttachmentProcessingProgressData {\n  attachmentId: string;\n  percent: number /* int */;\n  stage: string;\n  message: string;\n}\n/**\n * AttachmentProcessingCompleteData is sent when attachment processing completes\n */\nexport interface AttachmentProcessingCompleteData {\n  attachmentId: string;\n  result?: any /* docs.ProcessingResult */;\n}\n/**\n * AttachmentProcessingErrorData is sent when attachment processing fails\n */\nexport interface AttachmentProcessingErrorData {\n  attachmentId: string;\n  error: string;\n  retryable: boolean;\n}\n/**\n * RetryAttachmentData is sent by frontend to retry a failed attachment\n */\nexport interface RetryAttachmentData {\n  attachmentId: string;\n}\n\n//////////\n// source: chat-stats-models.go\n\n/**\n * Active chat requests/responses\n */\nexport interface GetActiveChatCountRequest {\n  orgId: string;\n}\nexport interface GetActiveChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetActiveChatsRequest {\n  orgId: string;\n  pastHours?: number /* float64 */; // 0 means all, 0.5 means past 30 min, 1 means past hour, etc.\n}\nexport interface GetActiveChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * Waiting for agent requests/responses\n */\nexport interface GetWaitingForAgentChatCountRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatCountResponse {\n  count: number /* int */;\n  metadata: ResponseMetadata;\n}\nexport interface GetWaitingForAgentChatsRequest {\n  orgId: string;\n}\nexport interface GetWaitingForAgentChatsResponse {\n  chats: ChatSummary[];\n  metadata: ResponseMetadata;\n}\n/**\n * User chats requests/responses\n */\nexport interface GetUserChatsRequest {\n  orgId: string;\n  userId: string;\n  limit?: number /* int */; // Number of chats to return (default 15)\n  offset?: number /* int */; // Number of chats to skip (for pagination)\n}\nexport interface GetUserChatsResponse {\n  chats: ChatSummary[];\n  total: number /* int */; // Total number of chats for this user\n  hasMore: boolean; // Whether there are more chats to load\n  metadata: ResponseMetadata;\n}\n/**\n * Daily counter requests/responses\n */\nexport interface GetDailyChatCountRequest {\n  orgId: string;\n  date: string /* RFC3339 */;\n  timezone: string;\n}\nexport interface GetDailyChatCountResponse {\n  count: number /* int64 */;\n  date: string;\n  timezone: string;\n  metadata: any /* types.ResponseMetadata */;\n}\n\n//////////\n// source: queue-models.go\n\n\n// Queue types\nexport const QueueTypes = {\n  skill: { value: 'skill', label: 'Skill-based', description: 'Route by agent expertise and skills' },\n  priority: { value: 'priority', label: 'Priority-based', description: 'Route by customer tier and urgency level' },\n  department: { value: 'department', label: 'Department-based', description: 'Route by business function alignment' },\n  complexity: { value: 'complexity', label: 'Complexity-based', description: 'Route by issue difficulty assessment' },\n} as const;\n\nexport type QueueTypeTS = keyof typeof QueueTypes;\nexport type QueueTypeOptionTS = typeof QueueTypes[QueueTypeTS];\n\n/**\n * QueueType represents the routing algorithm type\n */\nexport type QueueType = string;\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeSkill: QueueType = \"skill\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypePriority: QueueType = \"priority\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeDepartment: QueueType = \"department\";\n/**\n * Queue Type Constants - These are hardcoded routing algorithms, not admin-configurable\n */\nexport const QueueTypeComplexity: QueueType = \"complexity\";\n/**\n * AgentQueue represents an individual queue within a queue type\n */\nexport interface AgentQueue {\n  id: string /* uuid */;\n  orgId: string;\n  type: QueueTypeTS; // \"skill\", \"priority\", etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case for metadata matching)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable display name)\n  description: string;\n  agentIds: string[]; // Agents assigned to this queue\n  config: { [key: string]: any}; // Extensible configuration\n  isActive: boolean;\n  isDefault: boolean; // Default queue for unmatched chats\n  createdAt: string /* RFC3339 */;\n  updatedAt: string /* RFC3339 */;\n  createdBy?: string;\n  updatedBy?: string;\n}\n/**\n * GetAgentQueuesFilter represents filtering options for agent queues\n */\nexport interface GetAgentQueuesFilter {\n  type?: QueueType;\n  isActive?: boolean;\n}\n/**\n * Agent Queue Operations\n */\nexport interface CreateAgentQueueRequest {\n  orgId: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  createdBy?: string;\n  updatedBy?: string;\n}\nexport interface CreateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface GetAgentQueuesRequest {\n  orgId: string;\n  type?: QueueType; // Filter by queue type\n  isActive?: boolean; // Filter by active status\n}\nexport interface GetAgentQueuesResponse {\n  queues: (AgentQueue | undefined)[];\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface UpdateAgentQueueRequest {\n  orgId: string;\n  id: string;\n  type: QueueType; // QueueTypeSkill, QueueTypePriority, etc.\n  name: string; // 'technical_support', 'sales', etc. (snake_case)\n  title: string; // 'Technical Support', 'Sales', etc. (human-readable)\n  description: string;\n  agentIds?: string[];\n  config?: { [key: string]: any};\n  isDefault?: boolean;\n  updatedBy?: string;\n}\nexport interface UpdateAgentQueueResponse {\n  queue?: AgentQueue;\n  metadata: any /* types.ResponseMetadata */;\n}\nexport interface DeleteAgentQueueRequest {\n  orgId: string;\n  id: string;\n}\nexport interface DeleteAgentQueueResponse {\n  metadata: any /* types.ResponseMetadata */;\n}\n/**\n * ChatQueueInfo extends Chat with queue routing information\n */\nexport interface ChatQueueInfo {\n  recommendedQueueId?: string /* uuid */;\n  recommendedQueueName?: string;\n  assignedQueueId?: string /* uuid */;\n  assignedQueueName?: string;\n}\n\n//////////\n// source: subjects.go\n\nexport const GetWaitingForAgentChatCountSubject = \"chat.get_waiting_for_agent_chat_count\";\nexport const GetActiveChatCountSubject = \"chat.get_active_chat_count\";\nexport const GetWaitingForAgentChatsSubject = \"chat.get_waiting_for_agent_chats\";\nexport const GetActiveChatsSubject = \"chat.get_active_chats\";\nexport const GetUserChatsSubject = \"chat.get_user_chats\";\nexport const GetChatSubject = \"chat.get_chat\";\n/**\n * Chat Archival Subjects\n */\nexport const ChatArchiveSubjectPattern = \"chat.archive.%s.server\"; // %s = channel/product (e.g., shop-assist, gov-services)\n/**\n * Agent Session Subjects\n */\nexport const StartAgentSessionSubject = \"chat.agent_session.start\";\nexport const EndAgentSessionSubject = \"chat.agent_session.end\";\nexport const UpdateAgentStatusSubject = \"chat.agent_session.update_status\";\nexport const UpdateAgentLastActivitySubject = \"chat.agent_session.update_last_activity\";\nexport const AssignChatToAgentSubject = \"chat.agent_session.assign_chat\";\nexport const CompleteChatByAgentSubject = \"chat.agent_session.complete_chat\";\nexport const GetAgentSessionSubject = \"chat.agent_session.get\";\nexport const GetOnlineAgentsSubject = \"chat.agent_session.get_online_agents\";\nexport const GetOnlineAgentCountSubject = \"chat.agent_session.get_online_agent_count\";\n/**\n * Queue 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package/dist/index.mjs

@@ -93,7 +93,11 @@ function createSSETransport(options = {}) {
       const errorText = await response.text();
       throw new Error(`API error: ${response.status} - ${errorText}`);
     }
-    return response.json();
+    const json = await response.json();
+    if (json && typeof json === "object" && "data" in json) {
+      return json.data;
+    }
+    return json;
   }
   function handleMessage(event) {
     if (!event.data || event.data === "") return;
@@ -302,6 +306,37 @@ function createSSETransport(options = {}) {
       });
       metrics.messagesSent++;
     },
+    async createChat(options2) {
+      if (!config) {
+        throw new Error("Transport not connected");
+      }
+      const response = await sendRest("create", {
+        orgId: options2.orgId,
+        userId: options2.userId,
+        metadata: options2.metadata
+      });
+      if (!response?.chatKey) {
+        throw new Error("Failed to create chat: no chatKey returned");
+      }
+      return { chatKey: response.chatKey };
+    },
+    async loadChatData(options2) {
+      if (!config) {
+        throw new Error("Transport not connected");
+      }
+      const response = await sendRest("load", {
+        orgId: options2.orgId,
+        chatKey: options2.chatKey,
+        userId: options2.userId
+      });
+      if (!response?.chat) {
+        throw new Error("Failed to load chat: no chat data returned");
+      }
+      return {
+        chat: response.chat,
+        agentId: response.agentId
+      };
+    },
     onMessage(handler) {
       globalHandlers.add(handler);
       return () => globalHandlers.delete(handler);
@@ -371,7 +406,6 @@ function useChat(options) {
   const mountedRef = useRef(false);
   const onMessageRef = useRef(onMessage);
   const onErrorRef = useRef(onError);
-  const chatCreationResolverRef = useRef(null);
   const typingTimeoutRef = useRef(null);
   useEffect(() => {
     onMessageRef.current = onMessage;
@@ -399,10 +433,6 @@ function useChat(options) {
         const newChatKey = event.data?.chatKey;
         if (newChatKey) {
           setChatKey(newChatKey);
-          if (chatCreationResolverRef.current) {
-            chatCreationResolverRef.current.resolve(newChatKey);
-            chatCreationResolverRef.current = null;
-          }
         }
         break;
       case "load_chat_response":
@@ -491,26 +521,13 @@ function useChat(options) {
       if (!transport) {
         throw new Error("Transport not initialized");
       }
-      return new Promise((resolve, reject) => {
-        chatCreationResolverRef.current = { resolve, reject };
-        transport.send({
-          type: "new_chat",
-          orgId,
-          chatKey: "",
-          userId,
-          timestamp: Date.now(),
-          data: metadata
-        }).catch((err) => {
-          chatCreationResolverRef.current = null;
-          reject(err);
-        });
-        setTimeout(() => {
-          if (chatCreationResolverRef.current) {
-            chatCreationResolverRef.current = null;
-            reject(new Error("Chat creation timed out"));
-          }
-        }, 3e4);
+      const response = await transport.createChat({
+        orgId,
+        userId,
+        metadata
       });
+      setChatKey(response.chatKey);
+      return response.chatKey;
     },
     [orgId, userId]
   );
@@ -520,14 +537,15 @@ function useChat(options) {
       if (!transport) {
         throw new Error("Transport not initialized");
       }
-      setChatKey(key);
-      await transport.send({
-        type: "load_chat",
+      const response = await transport.loadChatData({
         orgId,
         chatKey: key,
-        userId,
-        timestamp: Date.now()
+        userId
       });
+      setCurrentChat(response.chat);
+      setChatKey(response.chat.key);
+      setMessages(response.chat.messages || []);
+      return response.chat;
     },
     [orgId, userId]
   );
@@ -588,6 +606,19 @@ function useChat(options) {
     },
     [orgId, chatKey, userId]
   );
+  const sendEvent = useCallback(
+    async (event) => {
+      const transport = transportRef.current;
+      if (!transport) {
+        throw new Error("Transport not initialized");
+      }
+      await transport.send({
+        ...event,
+        timestamp: Date.now()
+      });
+    },
+    []
+  );
   const startTyping = useCallback(() => {
     const transport = transportRef.current;
     if (!transport || !chatKey) return;
@@ -662,6 +693,7 @@ function useChat(options) {
     startChat,
     loadChat,
     sendMessage,
+    sendEvent,
     endChat,
     // Typing
     startTyping,