@droz-js/sdk 0.26.22 → 0.26.24

package/src/sdks/drozchat.d.ts

@@ -212,6 +212,79 @@ export declare enum AppInstanceStatus {
     Failing = "Failing",
     Inactive = "Inactive"
 }
+export declare enum ApprovalAlertType {
+    ApprovalQueueOverLimit = "APPROVAL_QUEUE_OVER_LIMIT",
+    Expired = "EXPIRED",
+    ExpiringSoon = "EXPIRING_SOON",
+    FallbackChannelMissing = "FALLBACK_CHANNEL_MISSING",
+    Indeterminate = "INDETERMINATE",
+    NoApproverOnline = "NO_APPROVER_ONLINE"
+}
+export declare enum ApprovalTaskChangeAction {
+    Created = "CREATED",
+    Removed = "REMOVED",
+    Updated = "UPDATED"
+}
+export declare enum ApprovalTaskChannel {
+    Other = "OTHER",
+    Web = "WEB",
+    Whatsapp = "WHATSAPP"
+}
+export declare enum ApprovalTaskDecision {
+    Approved = "APPROVED",
+    Rejected = "REJECTED"
+}
+export declare enum ApprovalTaskEventType {
+    Assigned = "ASSIGNED",
+    Cancelled = "CANCELLED",
+    Claimed = "CLAIMED",
+    ClaimExpired = "CLAIM_EXPIRED",
+    Created = "CREATED",
+    Decided = "DECIDED",
+    DivergenceFound = "DIVERGENCE_FOUND",
+    ExecutionReported = "EXECUTION_REPORTED",
+    Expired = "EXPIRED",
+    Released = "RELEASED"
+}
+export declare enum ApprovalTaskExecutionResult {
+    Executed = "EXECUTED",
+    Failed = "FAILED",
+    Indeterminate = "INDETERMINATE",
+    NotExecuted = "NOT_EXECUTED"
+}
+export declare enum ApprovalTaskMessageRole {
+    AiAgent = "AI_AGENT",
+    Customer = "CUSTOMER"
+}
+export declare enum ApprovalTaskRejectionReason {
+    DataMismatch = "DATA_MISMATCH",
+    Other = "OTHER",
+    OutOfPolicy = "OUT_OF_POLICY",
+    SuspectedFraud = "SUSPECTED_FRAUD"
+}
+export declare enum ApprovalTaskStatus {
+    Assigned = "ASSIGNED",
+    Cancelled = "CANCELLED",
+    Decided = "DECIDED",
+    Expired = "EXPIRED",
+    Open = "OPEN"
+}
+export declare enum ApprovalTaskTab {
+    All = "ALL",
+    Finished = "FINISHED",
+    ManualCheck = "MANUAL_CHECK",
+    Mine = "MINE",
+    Pending = "PENDING"
+}
+export type ApprovalTasksFilterInput = {
+    approvalQueueId?: InputMaybe<Scalars['ID']['input']>;
+    search?: InputMaybe<Scalars['String']['input']>;
+    tab: ApprovalTaskTab;
+};
+export type AssignApprovalTaskInput = {
+    assigneeId: Scalars['ID']['input'];
+    id: Scalars['ID']['input'];
+};
 export type AssignTicketInput = {
     assigneeId: Scalars['ID']['input'];
     channelId?: InputMaybe<Scalars['ID']['input']>;
@@ -262,6 +335,24 @@ export type BulkCloseRunsConnection = {
     nodes: Array<BulkCloseRun>;
     pageInfo: PageInfo;
 };
+export type BusinessHoursDayInput = {
+    enabled: Scalars['Boolean']['input'];
+    slots: Array<BusinessHoursSlotInput>;
+    weekday: BusinessHoursWeekday;
+};
+export type BusinessHoursSlotInput = {
+    end: Scalars['String']['input'];
+    start: Scalars['String']['input'];
+};
+export declare enum BusinessHoursWeekday {
+    Friday = "FRIDAY",
+    Monday = "MONDAY",
+    Saturday = "SATURDAY",
+    Sunday = "SUNDAY",
+    Thursday = "THURSDAY",
+    Tuesday = "TUESDAY",
+    Wednesday = "WEDNESDAY"
+}
 export declare enum Can {
     Manage = "manage",
     Read = "read",
@@ -300,6 +391,9 @@ export type ChatActions = {
     canUnassign: Scalars['Boolean']['output'];
     canUpdateTags: Scalars['Boolean']['output'];
 };
+export type ClaimApprovalTaskInput = {
+    id: Scalars['ID']['input'];
+};
 export type ClearCustomFieldValueInput = {
     fieldId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
@@ -310,6 +404,13 @@ export type CloneViewInput = {
 export type CloseTicketInput = {
     ticketId: Scalars['ID']['input'];
 };
+export type CreateApprovalQueueInput = {
+    agentIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    depthLimit: Scalars['Int']['input'];
+    fallbackChannelId?: InputMaybe<Scalars['ID']['input']>;
+    groupIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    name: Scalars['String']['input'];
+};
 export type CreateBulkCloseRoutineConfigInput = {
     batchSize: Scalars['Int']['input'];
     cronExpression: Scalars['String']['input'];
@@ -461,6 +562,15 @@ export type CustomerSearchResultsFacetValue = {
     customer?: Maybe<DrozChatCustomer>;
     value: Scalars['String']['output'];
 };
+export type DecideApprovalTaskInput = {
+    decision: ApprovalTaskDecision;
+    id: Scalars['ID']['input'];
+    rejectionNote?: InputMaybe<Scalars['String']['input']>;
+    rejectionReason?: InputMaybe<ApprovalTaskRejectionReason>;
+};
+export type DeleteApprovalQueueInput = {
+    id: Scalars['ID']['input'];
+};
 export type DeleteCustomerNoteInput = {
     customerId: Scalars['String']['input'];
     id: Scalars['String']['input'];
@@ -502,6 +612,113 @@ export type DrozChatAgentGroup = {
     name: Scalars['String']['output'];
     updatedAt: Scalars['DateTime']['output'];
 };
+export type DrozChatApprovalAlert = {
+    approvalQueueId: Scalars['ID']['output'];
+    raisedAt: Scalars['DateTime']['output'];
+    taskId?: Maybe<Scalars['ID']['output']>;
+    type: ApprovalAlertType;
+};
+export type DrozChatApprovalQueue = {
+    agentIds?: Maybe<Array<Scalars['ID']['output']>>;
+    createdAt: Scalars['DateTime']['output'];
+    deletedAt?: Maybe<Scalars['DateTime']['output']>;
+    depthLimit: Scalars['Int']['output'];
+    fallbackChannelId?: Maybe<Scalars['ID']['output']>;
+    groupIds?: Maybe<Array<Scalars['ID']['output']>>;
+    id: Scalars['ID']['output'];
+    name: Scalars['String']['output'];
+    procedureCount: Scalars['Int']['output'];
+    procedureNames: Array<Scalars['String']['output']>;
+    updatedAt: Scalars['DateTime']['output'];
+};
+export type DrozChatApprovalSummary = {
+    assignedCount: Scalars['Int']['output'];
+    divergentCount: Scalars['Int']['output'];
+    expiringSoonCount: Scalars['Int']['output'];
+    manualCheckCount: Scalars['Int']['output'];
+    mineCount: Scalars['Int']['output'];
+    openCount: Scalars['Int']['output'];
+};
+export type DrozChatApprovalTask = {
+    aiAgentId: Scalars['ID']['output'];
+    approvalQueueId: Scalars['ID']['output'];
+    args: Scalars['JSONObject']['output'];
+    assignedAt?: Maybe<Scalars['DateTime']['output']>;
+    assigneeId?: Maybe<Scalars['ID']['output']>;
+    assigneeName?: Maybe<Scalars['String']['output']>;
+    channel: ApprovalTaskChannel;
+    claimExpiresAt?: Maybe<Scalars['DateTime']['output']>;
+    consumerActive: Scalars['Boolean']['output'];
+    conversation: DrozChatApprovalTaskConversation;
+    createdAt: Scalars['DateTime']['output'];
+    customerId?: Maybe<Scalars['ID']['output']>;
+    decidedAt?: Maybe<Scalars['DateTime']['output']>;
+    decidedById?: Maybe<Scalars['ID']['output']>;
+    decidedByName?: Maybe<Scalars['String']['output']>;
+    decision?: Maybe<ApprovalTaskDecision>;
+    divergent?: Maybe<DrozChatApprovalTaskDivergence>;
+    executionResult?: Maybe<ApprovalTaskExecutionResult>;
+    expiresAt: Scalars['DateTime']['output'];
+    history: Array<DrozChatApprovalTaskEvent>;
+    id: Scalars['ID']['output'];
+    idempotencyKey: Scalars['String']['output'];
+    rejectionNote?: Maybe<Scalars['String']['output']>;
+    rejectionReason?: Maybe<ApprovalTaskRejectionReason>;
+    sessionId: Scalars['ID']['output'];
+    status: ApprovalTaskStatus;
+    summary: Scalars['String']['output'];
+    ticketId?: Maybe<Scalars['ID']['output']>;
+    toolId: Scalars['String']['output'];
+    toolName: Scalars['String']['output'];
+    trusted: Scalars['JSONObject']['output'];
+    untrusted: Scalars['JSONObject']['output'];
+    updatedAt: Scalars['DateTime']['output'];
+    useCase: Scalars['String']['output'];
+};
+export type DrozChatApprovalTaskChange = {
+    action: ApprovalTaskChangeAction;
+    task?: Maybe<DrozChatApprovalTask>;
+    taskId: Scalars['ID']['output'];
+};
+export type DrozChatApprovalTaskConversation = {
+    messages: Array<DrozChatApprovalTaskMessage>;
+    truncated: Scalars['Boolean']['output'];
+};
+export type DrozChatApprovalTaskDivergence = {
+    after: Scalars['JSONObject']['output'];
+    before: Scalars['JSONObject']['output'];
+};
+export type DrozChatApprovalTaskEvent = {
+    actorId?: Maybe<Scalars['ID']['output']>;
+    at: Scalars['DateTime']['output'];
+    targetId?: Maybe<Scalars['ID']['output']>;
+    type: ApprovalTaskEventType;
+};
+export type DrozChatApprovalTaskMessage = {
+    role: ApprovalTaskMessageRole;
+    sentAt: Scalars['DateTime']['output'];
+    text: Scalars['String']['output'];
+};
+export type DrozChatApprovalTasksPage = {
+    nodes: Array<DrozChatApprovalTask>;
+    page: Scalars['Int']['output'];
+    perPage: Scalars['Int']['output'];
+    total: Scalars['Int']['output'];
+};
+export type DrozChatBusinessHours = {
+    createdAt: Scalars['DateTime']['output'];
+    days: Array<DrozChatBusinessHoursDay>;
+    updatedAt: Scalars['DateTime']['output'];
+};
+export type DrozChatBusinessHoursDay = {
+    enabled: Scalars['Boolean']['output'];
+    slots: Array<DrozChatBusinessHoursSlot>;
+    weekday: BusinessHoursWeekday;
+};
+export type DrozChatBusinessHoursSlot = {
+    end: Scalars['String']['output'];
+    start: Scalars['String']['output'];
+};
 export type DrozChatChannel = {
     agentIds?: Maybe<Array<Scalars['ID']['output']>>;
     createdAt: Scalars['DateTime']['output'];
@@ -656,12 +873,15 @@ export type Mutation = {
     addTagsToTicket: Ticket;
     agentHeartbeat: AgentPresence;
     agentLogoff: AgentPresence;
+    assignApprovalTask: DrozChatApprovalTask;
     assignTicket: Ticket;
     assignTicketMyself: Ticket;
+    claimApprovalTask: DrozChatApprovalTask;
     clearCustomFieldValue: Ticket;
     clearMaxSimultaneousAttendances?: Maybe<GlobalConfiguration>;
     cloneView: View;
     closeTicket: Ticket;
+    createApprovalQueue: DrozChatApprovalQueue;
     createBulkCloseRoutineConfig: BulkCloseRoutineConfig;
     createCustomField: CustomField;
     createDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
@@ -675,6 +895,8 @@ export type Mutation = {
     createTicketMessageForStorage: TicketMessage;
     createTrigger: Trigger;
     createView: View;
+    decideApprovalTask: DrozChatApprovalTask;
+    deleteApprovalQueue: DrozChatApprovalQueue;
     deleteBulkCloseRoutineConfig: Scalars['Boolean']['output'];
     deleteCustomField: Scalars['Boolean']['output'];
     deleteNote: CustomerNote;
@@ -695,6 +917,7 @@ export type Mutation = {
     /** Announce the current agent left the ticket (call on close/unmount). */
     leaveTicketPresence: TicketPresence;
     markTicketMessagesAsRead?: Maybe<Scalars['Void']['output']>;
+    releaseApprovalTask: DrozChatApprovalTask;
     removeDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
     removeDrozChatChannelAgent?: Maybe<DrozChatChannel>;
     removeDrozChatChannelGroup?: Maybe<DrozChatChannel>;
@@ -702,9 +925,11 @@ export type Mutation = {
     reorderCustomFields: Array<CustomField>;
     reorderTriggersByEventType: Array<Trigger>;
     setCustomFieldValue: Ticket;
+    setDrozChatBusinessHours: DrozChatBusinessHours;
     setMaxSimultaneousAttendances: GlobalConfiguration;
     transferTicketToChannel: Ticket;
     unassignTicket: Ticket;
+    updateApprovalQueue: DrozChatApprovalQueue;
     updateBulkCloseRoutineConfig: BulkCloseRoutineConfig;
     updateCustomField: CustomField;
     updateDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
@@ -732,12 +957,18 @@ export type MutationAddDrozChatChannelGroupArgs = {
 export type MutationAddTagsToTicketArgs = {
     input: AddTagsToTicketInput;
 };
+export type MutationAssignApprovalTaskArgs = {
+    input: AssignApprovalTaskInput;
+};
 export type MutationAssignTicketArgs = {
     input: AssignTicketInput;
 };
 export type MutationAssignTicketMyselfArgs = {
     input: AssignTicketMyselfInput;
 };
+export type MutationClaimApprovalTaskArgs = {
+    input: ClaimApprovalTaskInput;
+};
 export type MutationClearCustomFieldValueArgs = {
     input: ClearCustomFieldValueInput;
 };
@@ -747,6 +978,9 @@ export type MutationCloneViewArgs = {
 export type MutationCloseTicketArgs = {
     input: CloseTicketInput;
 };
+export type MutationCreateApprovalQueueArgs = {
+    input: CreateApprovalQueueInput;
+};
 export type MutationCreateBulkCloseRoutineConfigArgs = {
     input: CreateBulkCloseRoutineConfigInput;
 };
@@ -786,6 +1020,12 @@ export type MutationCreateTriggerArgs = {
 export type MutationCreateViewArgs = {
     input: CreateViewInput;
 };
+export type MutationDecideApprovalTaskArgs = {
+    input: DecideApprovalTaskInput;
+};
+export type MutationDeleteApprovalQueueArgs = {
+    input: DeleteApprovalQueueInput;
+};
 export type MutationDeleteCustomFieldArgs = {
     id: Scalars['ID']['input'];
 };
@@ -825,6 +1065,9 @@ export type MutationLeaveTicketPresenceArgs = {
 export type MutationMarkTicketMessagesAsReadArgs = {
     input: MarkTicketMessagesAsReadInput;
 };
+export type MutationReleaseApprovalTaskArgs = {
+    input: ReleaseApprovalTaskInput;
+};
 export type MutationRemoveDrozChatAgentGroupArgs = {
     input: RemoveDrozChatAgentGroupInput;
 };
@@ -846,6 +1089,9 @@ export type MutationReorderTriggersByEventTypeArgs = {
 export type MutationSetCustomFieldValueArgs = {
     input: SetCustomFieldValueInput;
 };
+export type MutationSetDrozChatBusinessHoursArgs = {
+    input: SetBusinessHoursInput;
+};
 export type MutationSetMaxSimultaneousAttendancesArgs = {
     input: SetMaxSimultaneousAttendancesInput;
 };
@@ -855,6 +1101,9 @@ export type MutationTransferTicketToChannelArgs = {
 export type MutationUnassignTicketArgs = {
     input: UnassignTicketInput;
 };
+export type MutationUpdateApprovalQueueArgs = {
+    input: UpdateApprovalQueueInput;
+};
 export type MutationUpdateBulkCloseRoutineConfigArgs = {
     input: UpdateBulkCloseRoutineConfigInput;
 };
@@ -920,10 +1169,14 @@ export type Query = {
     app?: Maybe<Scalars['DRN']['output']>;
     assertChatActions: ChatActions;
     customFieldValuesForTicket: Array<TicketCustomFieldValue>;
+    getApprovalQueue?: Maybe<DrozChatApprovalQueue>;
+    getApprovalSummary: DrozChatApprovalSummary;
+    getApprovalTask?: Maybe<DrozChatApprovalTask>;
     getBulkCloseRoutineConfig?: Maybe<BulkCloseRoutineConfig>;
     getBulkCloseRuns: BulkCloseRunsConnection;
     getCustomField?: Maybe<CustomField>;
     getDrozChatAgentGroup?: Maybe<DrozChatAgentGroup>;
+    getDrozChatBusinessHours?: Maybe<DrozChatBusinessHours>;
     getDrozChatChannel?: Maybe<DrozChatChannel>;
     getGlobalConfiguration?: Maybe<GlobalConfiguration>;
     getHttpEndpoint?: Maybe<Scalars['String']['output']>;
@@ -932,11 +1185,14 @@ export type Query = {
     getTrigger?: Maybe<Trigger>;
     getView?: Maybe<View>;
     getWsEndpoint?: Maybe<Scalars['String']['output']>;
+    listApprovalQueues: Array<DrozChatApprovalQueue>;
+    listApprovalTasks: DrozChatApprovalTasksPage;
     listCustomFields: Array<CustomField>;
     listDrozChatAgentChannels: Array<DrozChatChannel>;
     listDrozChatAgentGroups: Array<DrozChatAgentGroup>;
     listDrozChatChannels: Array<DrozChatChannel>;
     listDrozChatGroups: Array<DrozChatAgentGroup>;
+    listMyApprovalQueues: Array<DrozChatApprovalQueue>;
     listNotes: CustomerNotesConnection;
     listQuickAnswers: QuickAnswersConnection;
     listTags: TicketTagsConnection;
@@ -970,6 +1226,12 @@ export type QueryAssertChatActionsArgs = {
 export type QueryCustomFieldValuesForTicketArgs = {
     ticketId: Scalars['ID']['input'];
 };
+export type QueryGetApprovalQueueArgs = {
+    id: Scalars['ID']['input'];
+};
+export type QueryGetApprovalTaskArgs = {
+    id: Scalars['ID']['input'];
+};
 export type QueryGetBulkCloseRunsArgs = {
     next?: InputMaybe<Scalars['Base64']['input']>;
 };
@@ -991,6 +1253,11 @@ export type QueryGetTriggerArgs = {
 export type QueryGetViewArgs = {
     id: Scalars['ID']['input'];
 };
+export type QueryListApprovalTasksArgs = {
+    filter: ApprovalTasksFilterInput;
+    page?: InputMaybe<Scalars['Int']['input']>;
+    perPage?: InputMaybe<Scalars['Int']['input']>;
+};
 export type QueryListDrozChatAgentChannelsArgs = {
     agentId: Scalars['ID']['input'];
 };
@@ -1081,6 +1348,9 @@ export declare enum QuickAnswersSortBy {
     UpdatedAtAsc = "updatedAt_asc",
     UpdatedAtDesc = "updatedAt_desc"
 }
+export type ReleaseApprovalTaskInput = {
+    id: Scalars['ID']['input'];
+};
 export type RemoveDrozChatAgentGroupInput = {
     agentId: Scalars['ID']['input'];
     id: Scalars['ID']['input'];
@@ -1125,6 +1395,9 @@ export type SearchResultsStats = {
     searchTime: Scalars['Float']['output'];
     totalPages: Scalars['Float']['output'];
 };
+export type SetBusinessHoursInput = {
+    days: Array<BusinessHoursDayInput>;
+};
 export type SetCustomFieldValueInput = {
     fieldId: Scalars['ID']['input'];
     ticketId: Scalars['ID']['input'];
@@ -1160,6 +1433,8 @@ export type StringMatcherInput = {
     ne?: InputMaybe<Scalars['String']['input']>;
 };
 export type Subscription = {
+    onApprovalAlert: DrozChatApprovalAlert;
+    onApprovalTaskChange: DrozChatApprovalTaskChange;
     onMessageByStateMine: TicketMessageSubscription;
     /**
      * Mudança de um ticket relevante para o painel de monitoramento, como delta enxuto. Entregue a
@@ -1584,9 +1859,14 @@ export declare enum Typenames {
     AgentGroup = "AgentGroup",
     AgentPresence = "AgentPresence",
     Any = "Any",
+    ApprovalQueues = "ApprovalQueues",
+    ApprovalSessionLocks = "ApprovalSessionLocks",
+    ApprovalTaskKeys = "ApprovalTaskKeys",
+    ApprovalTasks = "ApprovalTasks",
     BulkCloseBatches = "BulkCloseBatches",
     BulkCloseRoutineConfig = "BulkCloseRoutineConfig",
     BulkCloseRuns = "BulkCloseRuns",
+    BusinessHours = "BusinessHours",
     ChannelLastAssignee = "ChannelLastAssignee",
     ChannelTriggerExecutions = "ChannelTriggerExecutions",
     Channels = "Channels",
@@ -1612,6 +1892,14 @@ export declare enum Typenames {
 export type UnassignTicketInput = {
     ticketId: Scalars['ID']['input'];
 };
+export type UpdateApprovalQueueInput = {
+    agentIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    depthLimit?: InputMaybe<Scalars['Int']['input']>;
+    fallbackChannelId?: InputMaybe<Scalars['ID']['input']>;
+    groupIds?: InputMaybe<Array<Scalars['ID']['input']>>;
+    id: Scalars['ID']['input'];
+    name?: InputMaybe<Scalars['String']['input']>;
+};
 export type UpdateBulkCloseRoutineConfigInput = {
     batchSize?: InputMaybe<Scalars['Int']['input']>;
     cronExpression?: InputMaybe<Scalars['String']['input']>;
@@ -1712,6 +2000,110 @@ export type AgentLogoffMutationVariables = Exact<{
 export type AgentLogoffMutation = {
     agentLogoff: AgentPresenceFragment;
 };
+export type DrozChatApprovalQueueFragment = Pick<DrozChatApprovalQueue, 'id' | 'name' | 'agentIds' | 'groupIds' | 'depthLimit' | 'fallbackChannelId' | 'procedureNames' | 'procedureCount' | 'deletedAt' | 'createdAt' | 'updatedAt'>;
+export type DrozChatApprovalTaskFragment = (Pick<DrozChatApprovalTask, 'id' | 'approvalQueueId' | 'idempotencyKey' | 'aiAgentId' | 'sessionId' | 'customerId' | 'channel' | 'toolId' | 'toolName' | 'useCase' | 'args' | 'trusted' | 'untrusted' | 'consumerActive' | 'summary' | 'ticketId' | 'expiresAt' | 'status' | 'assigneeId' | 'assigneeName' | 'assignedAt' | 'claimExpiresAt' | 'decision' | 'rejectionReason' | 'rejectionNote' | 'decidedById' | 'decidedByName' | 'decidedAt' | 'executionResult' | 'createdAt' | 'updatedAt'> & {
+    conversation: (Pick<DrozChatApprovalTaskConversation, 'truncated'> & {
+        messages: Array<Pick<DrozChatApprovalTaskMessage, 'role' | 'text' | 'sentAt'>>;
+    });
+    divergent?: Maybe<Pick<DrozChatApprovalTaskDivergence, 'before' | 'after'>>;
+    history: Array<Pick<DrozChatApprovalTaskEvent, 'type' | 'at' | 'actorId' | 'targetId'>>;
+});
+export type ListApprovalQueuesQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type ListApprovalQueuesQuery = {
+    listApprovalQueues: Array<DrozChatApprovalQueueFragment>;
+};
+export type GetApprovalQueueQueryVariables = Exact<{
+    id: Scalars['ID']['input'];
+}>;
+export type GetApprovalQueueQuery = {
+    getApprovalQueue?: Maybe<DrozChatApprovalQueueFragment>;
+};
+export type ListMyApprovalQueuesQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type ListMyApprovalQueuesQuery = {
+    listMyApprovalQueues: Array<DrozChatApprovalQueueFragment>;
+};
+export type ListApprovalTasksQueryVariables = Exact<{
+    filter: ApprovalTasksFilterInput;
+    page?: InputMaybe<Scalars['Int']['input']>;
+    perPage?: InputMaybe<Scalars['Int']['input']>;
+}>;
+export type ListApprovalTasksQuery = {
+    listApprovalTasks: (Pick<DrozChatApprovalTasksPage, 'total' | 'page' | 'perPage'> & {
+        nodes: Array<DrozChatApprovalTaskFragment>;
+    });
+};
+export type GetApprovalTaskQueryVariables = Exact<{
+    id: Scalars['ID']['input'];
+}>;
+export type GetApprovalTaskQuery = {
+    getApprovalTask?: Maybe<DrozChatApprovalTaskFragment>;
+};
+export type GetApprovalSummaryQueryVariables = Exact<{
+    [key: string]: never;
+}>;
+export type GetApprovalSummaryQuery = {
+    getApprovalSummary: Pick<DrozChatApprovalSummary, 'openCount' | 'assignedCount' | 'mineCount' | 'expiringSoonCount' | 'divergentCount' | 'manualCheckCount'>;
+};
+export type CreateApprovalQueueMutationVariables = Exact<{
+    input: CreateApprovalQueueInput;
+}>;
+export type CreateApprovalQueueMutation = {
+    createApprovalQueue: DrozChatApprovalQueueFragment;
+};
+export type UpdateApprovalQueueMutationVariables = Exact<{
+    input: UpdateApprovalQueueInput;
+}>;
+export type UpdateApprovalQueueMutation = {
+    updateApprovalQueue: DrozChatApprovalQueueFragment;
+};
+export type DeleteApprovalQueueMutationVariables = Exact<{
+    input: DeleteApprovalQueueInput;
+}>;
+export type DeleteApprovalQueueMutation = {
+    deleteApprovalQueue: DrozChatApprovalQueueFragment;
+};
+export type ClaimApprovalTaskMutationVariables = Exact<{
+    input: ClaimApprovalTaskInput;
+}>;
+export type ClaimApprovalTaskMutation = {
+    claimApprovalTask: DrozChatApprovalTaskFragment;
+};
+export type ReleaseApprovalTaskMutationVariables = Exact<{
+    input: ReleaseApprovalTaskInput;
+}>;
+export type ReleaseApprovalTaskMutation = {
+    releaseApprovalTask: DrozChatApprovalTaskFragment;
+};
+export type AssignApprovalTaskMutationVariables = Exact<{
+    input: AssignApprovalTaskInput;
+}>;
+export type AssignApprovalTaskMutation = {
+    assignApprovalTask: DrozChatApprovalTaskFragment;
+};
+export type DecideApprovalTaskMutationVariables = Exact<{
+    input: DecideApprovalTaskInput;
+}>;
+export type DecideApprovalTaskMutation = {
+    decideApprovalTask: DrozChatApprovalTaskFragment;
+};
+export type OnApprovalTaskChangeSubscriptionVariables = Exact<{
+    [key: string]: never;
+}>;
+export type OnApprovalTaskChangeSubscription = {
+    onApprovalTaskChange: (Pick<DrozChatApprovalTaskChange, 'action' | 'taskId'> & {
+        task?: Maybe<DrozChatApprovalTaskFragment>;
+    });
+};
+export type OnApprovalAlertSubscriptionVariables = Exact<{
+    [key: string]: never;
+}>;
+export type OnApprovalAlertSubscription = {
+    onApprovalAlert: Pick<DrozChatApprovalAlert, 'type' | 'approvalQueueId' | 'taskId' | 'raisedAt'>;
+};
 export type GenerateAnalyticsTokenMutationVariables = Exact<{
     [key: string]: never;
 }>;
@@ -2553,6 +2945,8 @@ export type DeleteViewMutation = {
     deleteView: ViewFragment;
 };
 export declare const AgentPresenceFragmentDoc = "\n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
+export declare const DrozChatApprovalQueueFragmentDoc = "\n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const DrozChatApprovalTaskFragmentDoc = "\n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const BulkCloseRoutineConfigFragmentDoc = "\n    fragment bulkCloseRoutineConfig on BulkCloseRoutineConfig {\n  id\n  enabled\n  senderAllowlist\n  cutoffDays\n  batchSize\n  maxTicketsPerRun\n  cronExpression\n  cronJobId\n  createdAt\n  updatedAt\n}\n    ";
 export declare const BulkCloseRunFragmentDoc = "\n    fragment bulkCloseRun on BulkCloseRun {\n  id\n  status\n  windowStart\n  startedAt\n  finishedAt\n  totals {\n    planned\n    closed\n    alreadyClosed\n    errors\n    uncreated\n  }\n  createdAt\n  updatedAt\n}\n    ";
 export declare const DrozChatAgentFragmentDoc = "\n    fragment drozChatAgent on DrozChatAgent {\n  id\n  name\n}\n    ";
@@ -2588,6 +2982,21 @@ export declare const ActiveDispatchDocument = "\n    mutation activeDispatch($in
 export declare const MyPresenceDocument = "\n    query myPresence {\n  myPresence {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
 export declare const AgentHeartbeatDocument = "\n    mutation agentHeartbeat {\n  agentHeartbeat {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
 export declare const AgentLogoffDocument = "\n    mutation agentLogoff {\n  agentLogoff {\n    ...agentPresence\n  }\n}\n    \n    fragment agentPresence on AgentPresence {\n  agentId\n  status\n  since\n}\n    ";
+export declare const ListApprovalQueuesDocument = "\n    query listApprovalQueues {\n  listApprovalQueues {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const GetApprovalQueueDocument = "\n    query getApprovalQueue($id: ID!) {\n  getApprovalQueue(id: $id) {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ListMyApprovalQueuesDocument = "\n    query listMyApprovalQueues {\n  listMyApprovalQueues {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ListApprovalTasksDocument = "\n    query listApprovalTasks($filter: ApprovalTasksFilterInput!, $page: Int, $perPage: Int) {\n  listApprovalTasks(filter: $filter, page: $page, perPage: $perPage) {\n    total\n    page\n    perPage\n    nodes {\n      ...drozChatApprovalTask\n    }\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const GetApprovalTaskDocument = "\n    query getApprovalTask($id: ID!) {\n  getApprovalTask(id: $id) {\n    ...drozChatApprovalTask\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const GetApprovalSummaryDocument = "\n    query getApprovalSummary {\n  getApprovalSummary {\n    openCount\n    assignedCount\n    mineCount\n    expiringSoonCount\n    divergentCount\n    manualCheckCount\n  }\n}\n    ";
+export declare const CreateApprovalQueueDocument = "\n    mutation createApprovalQueue($input: CreateApprovalQueueInput!) {\n  createApprovalQueue(input: $input) {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const UpdateApprovalQueueDocument = "\n    mutation updateApprovalQueue($input: UpdateApprovalQueueInput!) {\n  updateApprovalQueue(input: $input) {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const DeleteApprovalQueueDocument = "\n    mutation deleteApprovalQueue($input: DeleteApprovalQueueInput!) {\n  deleteApprovalQueue(input: $input) {\n    ...drozChatApprovalQueue\n  }\n}\n    \n    fragment drozChatApprovalQueue on DrozChatApprovalQueue {\n  id\n  name\n  agentIds\n  groupIds\n  depthLimit\n  fallbackChannelId\n  procedureNames\n  procedureCount\n  deletedAt\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ClaimApprovalTaskDocument = "\n    mutation claimApprovalTask($input: ClaimApprovalTaskInput!) {\n  claimApprovalTask(input: $input) {\n    ...drozChatApprovalTask\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const ReleaseApprovalTaskDocument = "\n    mutation releaseApprovalTask($input: ReleaseApprovalTaskInput!) {\n  releaseApprovalTask(input: $input) {\n    ...drozChatApprovalTask\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const AssignApprovalTaskDocument = "\n    mutation assignApprovalTask($input: AssignApprovalTaskInput!) {\n  assignApprovalTask(input: $input) {\n    ...drozChatApprovalTask\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const DecideApprovalTaskDocument = "\n    mutation decideApprovalTask($input: DecideApprovalTaskInput!) {\n  decideApprovalTask(input: $input) {\n    ...drozChatApprovalTask\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const OnApprovalTaskChangeDocument = "\n    subscription onApprovalTaskChange {\n  onApprovalTaskChange {\n    action\n    taskId\n    task {\n      ...drozChatApprovalTask\n    }\n  }\n}\n    \n    fragment drozChatApprovalTask on DrozChatApprovalTask {\n  id\n  approvalQueueId\n  idempotencyKey\n  aiAgentId\n  sessionId\n  customerId\n  channel\n  toolId\n  toolName\n  useCase\n  args\n  trusted\n  untrusted\n  consumerActive\n  summary\n  conversation {\n    truncated\n    messages {\n      role\n      text\n      sentAt\n    }\n  }\n  ticketId\n  expiresAt\n  status\n  assigneeId\n  assigneeName\n  assignedAt\n  claimExpiresAt\n  decision\n  rejectionReason\n  rejectionNote\n  decidedById\n  decidedByName\n  decidedAt\n  divergent {\n    before\n    after\n  }\n  executionResult\n  history {\n    type\n    at\n    actorId\n    targetId\n  }\n  createdAt\n  updatedAt\n}\n    ";
+export declare const OnApprovalAlertDocument = "\n    subscription onApprovalAlert {\n  onApprovalAlert {\n    type\n    approvalQueueId\n    taskId\n    raisedAt\n  }\n}\n    ";
 export declare const GenerateAnalyticsTokenDocument = "\n    mutation generateAnalyticsToken {\n  generateAnalyticsToken {\n    token\n  }\n}\n    ";
 export declare const GetBulkCloseRoutineConfigDocument = "\n    query getBulkCloseRoutineConfig {\n  getBulkCloseRoutineConfig {\n    ...bulkCloseRoutineConfig\n  }\n}\n    \n    fragment bulkCloseRoutineConfig on BulkCloseRoutineConfig {\n  id\n  enabled\n  senderAllowlist\n  cutoffDays\n  batchSize\n  maxTicketsPerRun\n  cronExpression\n  cronJobId\n  createdAt\n  updatedAt\n}\n    ";
 export declare const CreateBulkCloseRoutineConfigDocument = "\n    mutation createBulkCloseRoutineConfig($input: CreateBulkCloseRoutineConfigInput!) {\n  createBulkCloseRoutineConfig(input: $input) {\n    ...bulkCloseRoutineConfig\n  }\n}\n    \n    fragment bulkCloseRoutineConfig on BulkCloseRoutineConfig {\n  id\n  enabled\n  senderAllowlist\n  cutoffDays\n  batchSize\n  maxTicketsPerRun\n  cronExpression\n  cronJobId\n  createdAt\n  updatedAt\n}\n    ";
@@ -2696,6 +3105,21 @@ export declare function getSdk<C>(requester: Requester<C>): {
     myPresence(variables?: MyPresenceQueryVariables, options?: C): Promise<MyPresenceQuery>;
     agentHeartbeat(variables?: AgentHeartbeatMutationVariables, options?: C): Promise<AgentHeartbeatMutation>;
     agentLogoff(variables?: AgentLogoffMutationVariables, options?: C): Promise<AgentLogoffMutation>;
+    listApprovalQueues(variables?: ListApprovalQueuesQueryVariables, options?: C): Promise<ListApprovalQueuesQuery>;
+    getApprovalQueue(variables: GetApprovalQueueQueryVariables, options?: C): Promise<GetApprovalQueueQuery>;
+    listMyApprovalQueues(variables?: ListMyApprovalQueuesQueryVariables, options?: C): Promise<ListMyApprovalQueuesQuery>;
+    listApprovalTasks(variables: ListApprovalTasksQueryVariables, options?: C): Promise<ListApprovalTasksQuery>;
+    getApprovalTask(variables: GetApprovalTaskQueryVariables, options?: C): Promise<GetApprovalTaskQuery>;
+    getApprovalSummary(variables?: GetApprovalSummaryQueryVariables, options?: C): Promise<GetApprovalSummaryQuery>;
+    createApprovalQueue(variables: CreateApprovalQueueMutationVariables, options?: C): Promise<CreateApprovalQueueMutation>;
+    updateApprovalQueue(variables: UpdateApprovalQueueMutationVariables, options?: C): Promise<UpdateApprovalQueueMutation>;
+    deleteApprovalQueue(variables: DeleteApprovalQueueMutationVariables, options?: C): Promise<DeleteApprovalQueueMutation>;
+    claimApprovalTask(variables: ClaimApprovalTaskMutationVariables, options?: C): Promise<ClaimApprovalTaskMutation>;
+    releaseApprovalTask(variables: ReleaseApprovalTaskMutationVariables, options?: C): Promise<ReleaseApprovalTaskMutation>;
+    assignApprovalTask(variables: AssignApprovalTaskMutationVariables, options?: C): Promise<AssignApprovalTaskMutation>;
+    decideApprovalTask(variables: DecideApprovalTaskMutationVariables, options?: C): Promise<DecideApprovalTaskMutation>;
+    onApprovalTaskChange(variables?: OnApprovalTaskChangeSubscriptionVariables, options?: C): AsyncIterableIterator<OnApprovalTaskChangeSubscription>;
+    onApprovalAlert(variables?: OnApprovalAlertSubscriptionVariables, options?: C): AsyncIterableIterator<OnApprovalAlertSubscription>;
     generateAnalyticsToken(variables?: GenerateAnalyticsTokenMutationVariables, options?: C): Promise<GenerateAnalyticsTokenMutation>;
     getBulkCloseRoutineConfig(variables?: GetBulkCloseRoutineConfigQueryVariables, options?: C): Promise<GetBulkCloseRoutineConfigQuery>;
     createBulkCloseRoutineConfig(variables: CreateBulkCloseRoutineConfigMutationVariables, options?: C): Promise<CreateBulkCloseRoutineConfigMutation>;