@devrev-computer/skills 1.0.0

package/skills/create-workflow-template/examples/4441-Ticket escalator from customer message-template.json

@@ -0,0 +1 @@
+{"data":"{\"description\":\"\",\"serialization_version\":{\"major\":2,\"minor\":0,\"patch\":0},\"steps\":[{\"description\":\"Adds a comment to an object.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"id\",\"data_name\":\"object\",\"db_name\":\"object\",\"description\":\"ID of the object\",\"id_type\":[\"account\",\"capability\",\"conversation\",\"enhancement\",\"feature\",\"incident\",\"issue\",\"linkable\",\"opportunity\",\"product\",\"meeting\",\"revo\",\"revu\",\"runnable\",\"ticket\",\"comment\",\"dm\",\"article\",\"custom_object.ai_agent_session_metrics\",\"custom_object.test_two\",\"custom_object.project\",\"custom_object.event\",\"custom_object.round_robin_state\",\"custom_object.log_pattern\",\"custom_object.test\",\"custom_object.user\",\"custom_object.campaign\",\"custom_object.pod\",\"custom_object.release\"],\"is_required\":true,\"name\":\"object\",\"oasis\":{\"name\":\"object\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"default_value\":\"Thanks for letting us know. We’ve noted your request to escalate this ticket further and have shared it with the team for review.\\n\\nWe’ll keep you posted on the next steps and reach out if we need any additional information from your side. Appreciate your patience.\",\"description\":\"Comment body\",\"is_required\":true,\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"external\",\"internal\",\"private\"],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"default_value\":\"external\",\"description\":\"Specifies the entry's visibility. 'Internal' limits visibility to the Dev organization, 'External' allows visibility to both the Dev organization and its customers, and 'Private' limits visibility to specified users only. Defaults to 'External' if unspecified.\",\"is_required\":false,\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}}],\"invalidate_on_field_update\":[\"visibility\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"object\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}},{\"name\":\"body\",\"value\":{\"type\":\"text_template\",\"value\":\"Thanks for letting us know. We’ve noted your request to escalate this ticket further and have shared it with the team for review.\\n\\nWe’ll keep you posted on the next steps and reach out if we need any additional information from your side. Appreciate your patience.\"}},{\"name\":\"visibility\",\"value\":{\"type\":\"literal\",\"value\":\"external\"}}],\"port_name\":\"input\"}],\"name\":\"External Comment\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"send_notification_2\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"add_comment\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"description\":\"User who created the comment\",\"fields\":[{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"sys_user\",\"rev_user\",\"service_account\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the user\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"ID of the user\",\"id_type\":[\"devu\",\"sysu\",\"revu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Display ID of the user\",\"is_required\":true,\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}}],\"name\":\"created_by\"}],\"field_descriptors\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"ID of the comment\",\"id_type\":[\"comment\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"composite\",\"composite_type\":\"created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"description\":\"ID of the user who created the comment\",\"is_required\":true,\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"add_comment_3\",\"ui_metadata\":{\"position\":{\"x\":-223.75,\"y\":2378}}},{\"description\":\"Send notification to users or groups. By default, notification priority will be marked as \\\"Important\\\". Emails are sent for unread \\\"Important\\\" notifications. Once the workflow is deployed, any receiver can go notification preferences and change the priority to \\\"Others\\\" to stop receiving emails.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"array\",\"base_type\":\"id\",\"data_name\":\"receivers\",\"db_name\":\"receivers\",\"description\":\"The users or groups who will receive the notification\",\"id_type\":[\"devu\",\"group\"],\"is_required\":true,\"name\":\"receivers\",\"oasis\":{\"name\":\"receivers\"},\"ui\":{\"display_name\":\"Receivers\"}},{\"field_type\":\"rich_text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The body of the notification\",\"is_required\":true,\"name\":\"body\",\"oasis\":{\"name\":\"body\"},\"ui\":{\"display_name\":\"Body\"}},{\"field_type\":\"rich_text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"The title of the notification\",\"is_required\":true,\"name\":\"title\",\"oasis\":{\"name\":\"title\"},\"ui\":{\"display_name\":\"Title\"}},{\"field_type\":\"id\",\"data_name\":\"content_template_id\",\"db_name\":\"content_template_id\",\"description\":\"The content template for the notification\",\"id_type\":[\"notification_content_template\"],\"is_required\":false,\"name\":\"content_template_id\",\"oasis\":{\"name\":\"content_template_id\"},\"ui\":{\"is_hidden\":true}},{\"field_type\":\"id\",\"data_name\":\"linked_object\",\"db_name\":\"linked_object\",\"description\":\"The object which will open on clicking the notification\",\"id_type\":[\"account\",\"capability\",\"enhancement\",\"feature\",\"incident\",\"issue\",\"linkable\",\"opportunity\",\"product\",\"runnable\",\"ticket\",\"conversation\"],\"is_required\":false,\"name\":\"linked_object\",\"oasis\":{\"name\":\"linked_object\"},\"ui\":{\"display_name\":\"Linked Object\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"receivers\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"don:identity:dvrv-us-1:devo/0:group/79\",\"don:identity:dvrv-us-1:devo/0:group/78\",\"don:identity:dvrv-us-1:devo/0:group/77\",\"don:identity:dvrv-us-1:devo/0:group/76\"]}]}}},{\"name\":\"title\",\"value\":{\"type\":\"text_template\",\"value\":\"Ticket has been escalated\"}},{\"name\":\"body\",\"value\":{\"type\":\"text_template\",\"value\":\"Support On call please review the Severity.\"}},{\"name\":\"content_template_id\",\"value\":{\"type\":\"literal\",\"value\":\"don:core:dvrv-us-1:devo/0:notification_content_template/16\"}},{\"name\":\"linked_object\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}}],\"port_name\":\"input\"}],\"name\":\"Send Notification 2\",\"operation\":{\"namespace\":\"devrev\",\"slug\":\"send_notification\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"send_notification_2\",\"ui_metadata\":{\"position\":{\"x\":-223.75,\"y\":2679.5}}},{\"description\":\"AI-powered action node for transforming, analyzing, and generating text content. Use Normal mode for everyday tasks like classification, simple decisions. Use Reasoning mode for advanced analysis.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"ai_input\",\"db_name\":\"ai_input\",\"description\":\"The input prompt based on which the AI response is generated\",\"is_required\":true,\"name\":\"ai_input\",\"oasis\":{\"name\":\"ai_input\"},\"ui\":{\"display_name\":\"Prompt\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"text\",\"structured\"],\"data_name\":\"output_format\",\"db_name\":\"output_format\",\"default_value\":\"text\",\"description\":\"Output format to use for the AI response\",\"name\":\"output_format\",\"oasis\":{\"name\":\"output_format\"},\"ui\":{\"display_name\":\"Output Format\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"Normal (default)\",\"Advanced\"],\"data_name\":\"model\",\"db_name\":\"model\",\"description\":\"Choose default fast responses or reasoning mode.\",\"name\":\"model\",\"oasis\":{\"name\":\"model\"},\"ui\":{\"display_name\":\"Mode\"}}],\"invalidate_on_field_update\":[\"output_format\",\"structure\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"model\",\"value\":{\"type\":\"literal\",\"value\":\"Normal (default)\"}},{\"name\":\"output_format\",\"value\":{\"type\":\"literal\",\"value\":\"text\"}},{\"name\":\"ai_input\",\"value\":{\"type\":\"text_template\",\"value\":\"You are a subject matter expert acting as a support agent. Review the provided timeline comment: {% expr $get('timeline_comment_created_1', 'output').body %} \\n\\nReturn \\\"Escalate\\\" if the customer explicitly asks to escalate the ticket, even if there are minor spelling mistakes or shorthand (for example: esclate, ecalate, escalate tkt, pls escalate ticket).\\n\\nThe request must clearly contain the intent to escalate, not just urgency or frustration.\\n\\nDo not treat phrases like “raise this to management”, “urgent”, or “ASAP” as escalation unless the word escalate (or a clear misspelling of it) is used.\\n\\nIf no explicit escalation request is present, return \\\"No\\\".\\n\\nReturn only one word: \\\"Escalate\\\" or \\\"No\\\".\"}}],\"port_name\":\"input\"}],\"name\":\"Ask AI\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"if_else_1\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"ask_ai\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"ai_output\",\"db_name\":\"ai_output\",\"description\":\"Output string from the AI Action node\",\"name\":\"ai_output\",\"oasis\":{\"name\":\"ai_output\"},\"ui\":{\"display_name\":\"Output String\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"ask_ai_1\",\"ui_metadata\":{\"position\":{\"x\":-144,\"y\":505}}},{\"description\":\"Branch the workflow based on a condition\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"struct\",\"data_name\":\"condition\",\"db_name\":\"condition\",\"description\":\"Condition to evaluate\",\"is_required\":true,\"name\":\"condition\",\"oasis\":{\"name\":\"condition\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"condition\",\"value\":{\"type\":\"literal\",\"value\":{\"conditions\":[{\"conditions\":[{\"operands\":[{\"type\":\"jsonata_expression\",\"value\":\"$get('ask_ai_1', 'output').ai_output\"},{\"type\":\"literal\",\"value\":\"Escalate\"}],\"operator\":\"equals\",\"type\":\"rule\",\"ui_reference_key\":\"467f044f-7cc3-4c44-9150-73222beb4343\"}],\"logical_operator\":\"and\",\"negate\":false,\"type\":\"group\",\"ui_reference_key\":\"3604e844-0304-46bd-9395-36dfdd3c27df\"}],\"logical_operator\":\"and\",\"negate\":false,\"type\":\"group\",\"ui_reference_key\":\"6a4df3db-31fc-4900-9def-14a51257a573\"}}}],\"port_name\":\"input\"}],\"name\":\"If Else escalation check\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"get_ticket_1\",\"port_name\":\"true\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"if_else\"},\"output_ports\":[{\"name\":\"true\",\"type\":\"default\"},{\"name\":\"false\",\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"if_else_1\",\"ui_metadata\":{\"position\":{\"x\":95.25,\"y\":830.5}}},{\"description\":\"Gets a ticket by ID\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"},\"ui\":{\"display_name\":\"Ticket\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email_integration\",\"slack\",\"bulk_work_item_snapin\",\"csat\",\"tcd\",\"appmame\",\"ticket_escalated\"],\"data_name\":\"apps\",\"db_name\":\"apps\",\"description\":\"List of Integrations whose fields are needed in this workflow\",\"name\":\"apps\",\"oasis\":{\"name\":\"apps\"},\"ui\":{\"display_name\":\"List of Integrations\"}}],\"invalidate_on_field_update\":[\"subtype\",\"apps\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"id\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('timeline_comment_created_1', 'output').object\"}}],\"port_name\":\"input\"}],\"name\":\"Get Ticket\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"if_else_2\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"get_ticket\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Name of the part.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"is_required\":true,\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"capability\",\"enhancement\",\"feature\",\"linkable\",\"product\",\"runnable\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the part.\",\"id_type\":[\"capability\",\"feature\",\"product\",\"runnable\",\"linkable\",\"enhancement\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:applies_to_part\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:created_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"Globally unique object ID.\",\"id_type\":[\"artifact\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:display_picture\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the group\",\"id_type\":[\"group\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:group\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:modified_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"account\",\"rev_org\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the workspace.\",\"id_type\":[\"revo\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:rev_org\"},{\"description\":\"The properties of an enum value.\",\"fields\":[{\"field_type\":\"int\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The unique ID of the enum value.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"int\",\"data_name\":\"ordinal\",\"db_name\":\"ordinal\",\"description\":\"Used for determining the relative order of the enum value.\\n\",\"is_required\":true,\"name\":\"ordinal\",\"oasis\":{\"name\":\"ordinal\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"Delighted\",\"Happy\",\"Neutral\",\"Unhappy\",\"Frustrated\"],\"data_name\":\"label\",\"db_name\":\"label\",\"description\":\"The display label of the enum value.\",\"is_required\":true,\"name\":\"label\",\"oasis\":{\"name\":\"label\"}}],\"name\":\"_gen:sentiment\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Current stage name of the work item.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"composite\",\"composite_type\":\"stage.stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"The stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}}],\"name\":\"_gen:stage\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"The name of the tag, which denotes the logical concept by which all\\ntagged objects will be associated. The name is guaranteed to be\\nunique.\\n\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the tag.\",\"id_type\":[\"tag\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:tag\"},{\"fields\":[{\"field_type\":\"composite\",\"composite_type\":\"_gen:tag\",\"data_name\":\"tag\",\"db_name\":\"tag\",\"name\":\"tag\",\"oasis\":{\"name\":\"tag\"}}],\"name\":\"_gen:tags\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:user-summary\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The stage of the ticket.\",\"id_type\":[\"custom_stage\"],\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"stage.stage\"}],\"conditions\":[{\"effects\":[{\"fields\":[\"stage.stage.id\"],\"invalid\":true}],\"expression_ast\":[\"not\",[\"in\",\"$stage.stage.id\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/13\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/34\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/26\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/25\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/17\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/23\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/5\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/6\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/35\"]]}],\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"timestamp\",\"data_name\":\"actual_close_date\",\"db_name\":\"actual_close_date\",\"description\":\"Timestamp when the work was actually completed.\",\"name\":\"actual_close_date\",\"oasis\":{\"name\":\"actual_close_date\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:applies_to_part\",\"data_name\":\"applies_to_part\",\"db_name\":\"applies_to_part\",\"name\":\"applies_to_part\",\"oasis\":{\"name\":\"applies_to_part\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The body of the ticket.\",\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email\",\"plug\",\"slack\",\"twilio\",\"twilio_sms\"],\"data_name\":\"channels\",\"db_name\":\"channels\",\"description\":\"Channels of the ticket.\",\"name\":\"channels\",\"oasis\":{\"name\":\"channels\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"created_date\",\"db_name\":\"created_date\",\"description\":\"Timestamp when the ticket was created.\",\"name\":\"created_date\",\"oasis\":{\"name\":\"created_date\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Display ID of the ticket.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"An opaque key that's associated with the work item that's\\nguaranteed to be unique across all work items of same type (issue,\\nticket, etc).\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:group\",\"data_name\":\"group\",\"db_name\":\"group\",\"name\":\"group\",\"oasis\":{\"name\":\"group\"}},{\"field_type\":\"bool\",\"data_name\":\"is_frozen\",\"db_name\":\"is_frozen\",\"description\":\"Whether the object is frozen or not.\",\"name\":\"is_frozen\",\"oasis\":{\"name\":\"is_frozen\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:modified_by\",\"data_name\":\"modified_by\",\"db_name\":\"modified_by\",\"name\":\"modified_by\",\"oasis\":{\"name\":\"modified_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"modified_date\",\"db_name\":\"modified_date\",\"description\":\"Timestamp when the ticket was modified.\",\"name\":\"modified_date\",\"oasis\":{\"name\":\"modified_date\"}},{\"field_type\":\"bool\",\"data_name\":\"needs_response\",\"db_name\":\"needs_response\",\"description\":\"Whether the ticket needs a response.\",\"name\":\"needs_response\",\"oasis\":{\"name\":\"needs_response\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"is_required\":true,\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"reported_by\",\"db_name\":\"reported_by\",\"name\":\"reported_by\",\"oasis\":{\"name\":\"reported_by\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:sentiment\",\"data_name\":\"sentiment\",\"db_name\":\"sentiment\",\"description\":\"The properties of an enum value.\",\"name\":\"sentiment\",\"oasis\":{\"name\":\"sentiment\"}},{\"field_type\":\"timestamp\",\"data_name\":\"sentiment_modified_date\",\"db_name\":\"sentiment_modified_date\",\"description\":\"Timestamp when the sentiment was last modified.\",\"name\":\"sentiment_modified_date\",\"oasis\":{\"name\":\"sentiment_modified_date\"}},{\"field_type\":\"text\",\"data_name\":\"sentiment_summary\",\"db_name\":\"sentiment_summary\",\"description\":\"Summary justifying the sentiment.\",\"name\":\"sentiment_summary\",\"oasis\":{\"name\":\"sentiment_summary\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"blocker\",\"high\",\"low\",\"medium\"],\"data_name\":\"severity\",\"db_name\":\"severity\",\"description\":\"Severity of the ticket.\",\"name\":\"severity\",\"oasis\":{\"name\":\"severity\"}},{\"field_type\":\"text\",\"data_name\":\"source_channel\",\"db_name\":\"source_channel\",\"description\":\"Source channel of the ticket.\",\"name\":\"source_channel\",\"oasis\":{\"name\":\"source_channel\"},\"ui\":{\"is_hidden\":true,\"placeholder\":\"Add\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"Current stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}},{\"field_type\":\"text\",\"data_name\":\"state_display_name\",\"db_name\":\"state_display_name\",\"description\":\"Display name for current state.\",\"name\":\"state_display_name\",\"oasis\":{\"name\":\"state_display_name\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:tags\",\"data_name\":\"tags\",\"db_name\":\"tags\",\"description\":\"Tags associated with the ticket.\",\"name\":\"tags\",\"oasis\":{\"name\":\"tags\"}},{\"field_type\":\"timestamp\",\"data_name\":\"target_close_date\",\"db_name\":\"target_close_date\",\"description\":\"Timestamp when the ticket is expected to be complete.\",\"name\":\"target_close_date\",\"oasis\":{\"name\":\"target_close_date\"}},{\"field_type\":\"text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"Title of the ticket.\",\"is_required\":true,\"name\":\"title\",\"oasis\":{\"name\":\"title\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__account\",\"db_name\":\"tnt__account\",\"id_type\":[\"account\"],\"is_filterable\":true,\"name\":\"tnt__account\",\"oasis\":{\"name\":\"tnt__account\"},\"ui\":{\"display_name\":\"Account\",\"placeholder\":\"Add Account\"}},{\"field_type\":\"int\",\"data_name\":\"tnt__csat\",\"db_name\":\"tnt__csat\",\"is_filterable\":false,\"is_immutable\":true,\"name\":\"tnt__csat\",\"oasis\":{\"name\":\"tnt__csat\"},\"ui\":{\"display_name\":\"CSAT\",\"placeholder\":\"Add CSAT\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Engineering Delays\",\"Escalation Gaps\",\"Expectations Not Set\",\"Feedback Ignored\",\"Integration Issues\",\"Misclassified Ticket\",\"Other\",\"Process Gaps\",\"Product Limitations\",\"Recurring Issues\",\"Severity Misjudged\",\"Support Delays\",\"System Performance Issues\",\"UI/UX Issues\",\"Unclear Resolution\"],\"data_name\":\"tnt__csat_rc\",\"db_name\":\"tnt__csat_rc\",\"is_filterable\":true,\"name\":\"tnt__csat_rc\",\"oasis\":{\"name\":\"tnt__csat_rc\"},\"ui\":{\"display_name\":\"CSAT RC\",\"placeholder\":\"Add CSAT RC\"}},{\"field_type\":\"bool\",\"data_name\":\"tnt__escalated\",\"db_name\":\"tnt__escalated\",\"is_filterable\":true,\"name\":\"tnt__escalated\",\"oasis\":{\"name\":\"tnt__escalated\"},\"ui\":{\"display_name\":\"Escalated\",\"placeholder\":\"Add Escalated\"}},{\"field_type\":\"timestamp\",\"data_name\":\"tnt__first_response_time\",\"db_name\":\"tnt__first_response_time\",\"is_filterable\":false,\"name\":\"tnt__first_response_time\",\"oasis\":{\"name\":\"tnt__first_response_time\"},\"ui\":{\"display_name\":\"First Response Time\",\"placeholder\":\"Add First Response Time\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"No\",\"Yes\"],\"data_name\":\"tnt__fr_timestamp\",\"db_name\":\"tnt__fr_timestamp\",\"default_value\":\"No\",\"is_filterable\":true,\"name\":\"tnt__fr_timestamp\",\"oasis\":{\"name\":\"tnt__fr_timestamp\"},\"ui\":{\"display_name\":\"FR Timestamp\",\"placeholder\":\"Add FR Timestamp\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Lighthouse (Routing,Geocoding,TO)\",\"Logistics Intelligence Team\"],\"data_name\":\"tnt__pod\",\"db_name\":\"tnt__pod\",\"is_filterable\":true,\"name\":\"tnt__pod\",\"oasis\":{\"name\":\"tnt__pod\"},\"ui\":{\"display_name\":\"POD\",\"placeholder\":\"Add POD\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"int\",\"data_name\":\"tnt__rpm\",\"db_name\":\"tnt__rpm\",\"is_filterable\":true,\"name\":\"tnt__rpm\",\"oasis\":{\"name\":\"tnt__rpm\"},\"ui\":{\"display_name\":\"RPM\",\"placeholder\":\"Add RPM\"}},{\"field_type\":\"rich_text\",\"data_name\":\"tnt__test\",\"db_name\":\"tnt__test\",\"is_filterable\":false,\"name\":\"tnt__test\",\"oasis\":{\"name\":\"tnt__test\"},\"ui\":{\"display_name\":\"test\",\"placeholder\":\"Add test\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"How To's\",\"bug\"],\"data_name\":\"tnt__ticket_issue_type\",\"db_name\":\"tnt__ticket_issue_type\",\"is_filterable\":true,\"name\":\"tnt__ticket_issue_type\",\"oasis\":{\"name\":\"tnt__ticket_issue_type\"},\"ui\":{\"display_name\":\"ticket issue type\",\"placeholder\":\"Add ticket issue type\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__userss\",\"db_name\":\"tnt__userss\",\"id_type\":[\"custom_object.user\"],\"is_filterable\":true,\"name\":\"tnt__userss\",\"oasis\":{\"name\":\"tnt__userss\"},\"ui\":{\"display_name\":\"userss\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"get_ticket_1\",\"ui_metadata\":{\"position\":{\"x\":-64.25,\"y\":1140}}},{\"description\":\"Triggers when a timeline comment is created in the system.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"array\",\"min_items\":1,\"base_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"Account\",\"ordinal\":1,\"value\":\"account\"},{\"id\":2,\"label\":\"Capability\",\"ordinal\":2,\"value\":\"capability\"},{\"id\":3,\"label\":\"Conversation\",\"ordinal\":3,\"value\":\"conversation\"},{\"id\":4,\"label\":\"Enhancement\",\"ordinal\":4,\"value\":\"enhancement\"},{\"id\":5,\"label\":\"Feature\",\"ordinal\":5,\"value\":\"feature\"},{\"id\":6,\"label\":\"Incident\",\"ordinal\":6,\"value\":\"incident\"},{\"id\":7,\"label\":\"Issue\",\"ordinal\":7,\"value\":\"issue\"},{\"id\":8,\"label\":\"Linkable\",\"ordinal\":8,\"value\":\"linkable\"},{\"id\":9,\"label\":\"Opportunity\",\"ordinal\":9,\"value\":\"opportunity\"},{\"id\":10,\"label\":\"Product\",\"ordinal\":10,\"value\":\"product\"},{\"id\":11,\"label\":\"Workspace\",\"ordinal\":11,\"value\":\"rev_org\"},{\"id\":12,\"label\":\"Runnable\",\"ordinal\":12,\"value\":\"runnable\"},{\"id\":13,\"label\":\"Ticket\",\"ordinal\":13,\"value\":\"ticket\"},{\"id\":14,\"label\":\"Contact\",\"ordinal\":14,\"value\":\"revu\"}],\"data_name\":\"object_type\",\"db_name\":\"object_type\",\"default_value\":[14],\"description\":\"The type of object that the Timeline entry belongs to.\",\"is_required\":true,\"name\":\"object_type\",\"oasis\":{\"name\":\"object_type\"},\"ui\":{\"display_name\":\"Object Type\"}},{\"field_type\":\"array\",\"base_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"Customer Chat\",\"ordinal\":1,\"value\":\"customer_chat\"},{\"id\":2,\"label\":\"Discussions\",\"ordinal\":2,\"value\":\"discussions\"}],\"data_name\":\"panels\",\"db_name\":\"panels\",\"default_value\":[2],\"description\":\"The type of panel that the Timeline entry belongs to.\",\"is_required\":true,\"name\":\"panels\",\"oasis\":{\"name\":\"panels\"},\"ui\":{\"display_name\":\"Panels\"}},{\"field_type\":\"array\",\"min_items\":1,\"base_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"External\",\"ordinal\":1,\"value\":\"external\"},{\"id\":2,\"label\":\"Internal\",\"ordinal\":2,\"value\":\"internal\"}],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"default_value\":[1,2],\"description\":\"The visibility of the entry. 'Internal' is visible with the Dev organization, and 'external' is visible to the Dev organization and Customers both.\",\"is_required\":true,\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"},\"ui\":{\"display_name\":\"Visibility\"}},{\"field_type\":\"array\",\"min_items\":1,\"base_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"Org User\",\"ordinal\":1,\"value\":\"dev_user\"},{\"id\":2,\"label\":\"System User\",\"ordinal\":2,\"value\":\"sys_user\"},{\"id\":3,\"label\":\"Customer\",\"ordinal\":3,\"value\":\"rev_user\"},{\"id\":4,\"label\":\"Service Account\",\"ordinal\":4,\"value\":\"service_account\"}],\"data_name\":\"user_type\",\"db_name\":\"user_type\",\"default_value\":[1],\"description\":\"The type of user that the Timeline entry belongs to.\",\"is_required\":true,\"name\":\"user_type\",\"oasis\":{\"name\":\"user_type\"},\"ui\":{\"display_name\":\"User Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"object_type\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"ticket\"]}]}}},{\"name\":\"panels\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"customer_chat\"]}]}}},{\"name\":\"visibility\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"external\"]}]}}},{\"name\":\"user_type\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"rev_user\"]}]}}}],\"port_name\":\"input\"}],\"name\":\"Timeline Comment Created\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"ask_ai_1\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"timeline_comment_created\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:file\",\"data_name\":\"file\",\"db_name\":\"file\",\"description\":\"Defines a file object.\",\"name\":\"file\",\"oasis\":{\"name\":\"file\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the artifact.\",\"id_type\":[\"artifact\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:artifact-summary\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}}],\"name\":\"_gen:created_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the artifact.\",\"id_type\":[\"artifact\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:display_picture\"},{\"description\":\"Defines a file object.\",\"fields\":[{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Name of the file.\",\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"int\",\"data_name\":\"size\",\"db_name\":\"size\",\"description\":\"Size of the file in bytes.\",\"name\":\"size\",\"oasis\":{\"name\":\"size\"}},{\"field_type\":\"text\",\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the file.\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"}}],\"name\":\"_gen:file\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}}],\"name\":\"_gen:modified_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the workspace.\",\"id_type\":[\"revo\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:rev_org\"}],\"field_descriptors\":[{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:artifact-summary\",\"data_name\":\"artifacts\",\"db_name\":\"artifacts\",\"name\":\"artifacts\",\"oasis\":{\"name\":\"artifacts\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The comment's body. If the comment has been deleted, then no body\\nwill appear in the response.\\n\",\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"data\",\"snap_kit\",\"snap_widget\",\"text\"],\"data_name\":\"body_type\",\"db_name\":\"body_type\",\"description\":\"The type of the body to use for the comment.\",\"name\":\"body_type\",\"oasis\":{\"name\":\"body_type\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"created_date\",\"db_name\":\"created_date\",\"description\":\"Timestamp when the object was created.\",\"name\":\"created_date\",\"oasis\":{\"name\":\"created_date\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:modified_by\",\"data_name\":\"modified_by\",\"db_name\":\"modified_by\",\"name\":\"modified_by\",\"oasis\":{\"name\":\"modified_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"modified_date\",\"db_name\":\"modified_date\",\"description\":\"Timestamp when the object was last modified.\",\"name\":\"modified_date\",\"oasis\":{\"name\":\"modified_date\"}},{\"field_type\":\"text\",\"data_name\":\"object_display_id\",\"db_name\":\"object_display_id\",\"description\":\"The display ID of the object that the Timeline entry belongs to.\\n\",\"is_required\":true,\"name\":\"object_display_id\",\"oasis\":{\"name\":\"object_display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the comment.\",\"id_type\":[\"comment\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"id\",\"data_name\":\"object\",\"db_name\":\"object\",\"description\":\"The object that the Timeline entry belongs to.\",\"id_type\":[\"account\",\"capability\",\"conversation\",\"enhancement\",\"feature\",\"incident\",\"issue\",\"linkable\",\"opportunity\",\"product\",\"revo\",\"revu\",\"runnable\",\"ticket\"],\"is_required\":true,\"name\":\"object\",\"oasis\":{\"name\":\"object\"}},{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"Account\",\"ordinal\":1,\"value\":\"account\"},{\"id\":2,\"label\":\"Capability\",\"ordinal\":2,\"value\":\"capability\"},{\"id\":3,\"label\":\"Conversation\",\"ordinal\":3,\"value\":\"conversation\"},{\"id\":4,\"label\":\"Enhancement\",\"ordinal\":4,\"value\":\"enhancement\"},{\"id\":5,\"label\":\"Feature\",\"ordinal\":5,\"value\":\"feature\"},{\"id\":6,\"label\":\"Incident\",\"ordinal\":6,\"value\":\"incident\"},{\"id\":7,\"label\":\"Issue\",\"ordinal\":7,\"value\":\"issue\"},{\"id\":8,\"label\":\"Linkable\",\"ordinal\":8,\"value\":\"linkable\"},{\"id\":9,\"label\":\"Opportunity\",\"ordinal\":9,\"value\":\"opportunity\"},{\"id\":10,\"label\":\"Product\",\"ordinal\":10,\"value\":\"product\"},{\"id\":11,\"label\":\"Workspace\",\"ordinal\":11,\"value\":\"rev_org\"},{\"id\":12,\"label\":\"Runnable\",\"ordinal\":12,\"value\":\"runnable\"},{\"id\":13,\"label\":\"Ticket\",\"ordinal\":13,\"value\":\"ticket\"}],\"data_name\":\"object_type\",\"db_name\":\"object_type\",\"description\":\"The type of object that the Timeline entry belongs to.\",\"name\":\"object_type\",\"oasis\":{\"name\":\"object_type\"}},{\"field_type\":\"array\",\"base_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"Customer Chat\",\"ordinal\":1,\"value\":\"customer_chat\"},{\"id\":2,\"label\":\"Discussions\",\"ordinal\":2,\"value\":\"discussions\"}],\"data_name\":\"panels\",\"db_name\":\"panels\",\"description\":\"The type of panel that the Timeline entry belongs to.\",\"name\":\"panels\",\"oasis\":{\"name\":\"panels\"}},{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"External\",\"ordinal\":1,\"value\":\"external\"},{\"id\":2,\"label\":\"Internal\",\"ordinal\":2,\"value\":\"internal\"}],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"description\":\"The visibility of the entry. 'Internal' is visible with the Dev organization, and 'external' is visible to the Dev organization and Customers both.\",\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"reference_key\":\"timeline_comment_created_1\",\"ui_metadata\":{\"position\":{\"x\":-144,\"y\":197.5}}},{\"description\":\"Send notification to users or groups. By default, notification priority will be marked as \\\"Important\\\". Emails are sent for unread \\\"Important\\\" notifications. Once the workflow is deployed, any receiver can go notification preferences and change the priority to \\\"Others\\\" to stop receiving emails.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"array\",\"base_type\":\"id\",\"data_name\":\"receivers\",\"db_name\":\"receivers\",\"description\":\"The users or groups who will receive the notification\",\"id_type\":[\"devu\",\"group\"],\"is_required\":true,\"name\":\"receivers\",\"oasis\":{\"name\":\"receivers\"},\"ui\":{\"display_name\":\"Receivers\"}},{\"field_type\":\"rich_text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The body of the notification\",\"is_required\":true,\"name\":\"body\",\"oasis\":{\"name\":\"body\"},\"ui\":{\"display_name\":\"Body\"}},{\"field_type\":\"rich_text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"The title of the notification\",\"is_required\":true,\"name\":\"title\",\"oasis\":{\"name\":\"title\"},\"ui\":{\"display_name\":\"Title\"}},{\"field_type\":\"id\",\"data_name\":\"content_template_id\",\"db_name\":\"content_template_id\",\"description\":\"The content template for the notification\",\"id_type\":[\"notification_content_template\"],\"is_required\":false,\"name\":\"content_template_id\",\"oasis\":{\"name\":\"content_template_id\"},\"ui\":{\"is_hidden\":true}},{\"field_type\":\"id\",\"data_name\":\"linked_object\",\"db_name\":\"linked_object\",\"description\":\"The object which will open on clicking the notification\",\"id_type\":[\"account\",\"capability\",\"enhancement\",\"feature\",\"incident\",\"issue\",\"linkable\",\"opportunity\",\"product\",\"runnable\",\"ticket\",\"conversation\"],\"is_required\":false,\"name\":\"linked_object\",\"oasis\":{\"name\":\"linked_object\"},\"ui\":{\"display_name\":\"Linked Object\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"body\",\"value\":{\"type\":\"text_template\",\"value\":\"Support On call please review the Severity.\"}},{\"name\":\"content_template_id\",\"value\":{\"type\":\"literal\",\"value\":\"don:core:dvrv-us-1:devo/0:notification_content_template/16\"}},{\"name\":\"linked_object\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}},{\"name\":\"receivers\",\"value\":{\"type\":\"list_value\",\"value\":{\"items\":[{\"type\":\"literal\",\"value\":[\"don:identity:dvrv-us-1:devo/0:group/78\",\"don:identity:dvrv-us-1:devo/0:group/79\",\"don:identity:dvrv-us-1:devo/0:group/77\",\"don:identity:dvrv-us-1:devo/0:group/76\"]}]}}},{\"name\":\"title\",\"value\":{\"type\":\"text_template\",\"value\":\"Ticket has been escalated\"}}],\"port_name\":\"input\"}],\"name\":\"Send Notification\",\"operation\":{\"namespace\":\"devrev\",\"slug\":\"send_notification\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"send_notification_1\",\"ui_metadata\":{\"position\":{\"x\":95.25,\"y\":2060.5}}},{\"description\":\"Adds a comment to an object.\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"id\",\"data_name\":\"object\",\"db_name\":\"object\",\"description\":\"ID of the object\",\"id_type\":[\"account\",\"capability\",\"conversation\",\"enhancement\",\"feature\",\"incident\",\"issue\",\"linkable\",\"opportunity\",\"product\",\"meeting\",\"revo\",\"revu\",\"runnable\",\"ticket\",\"comment\",\"dm\",\"article\",\"custom_object.ai_agent_session_metrics\",\"custom_object.test_two\",\"custom_object.project\",\"custom_object.event\",\"custom_object.round_robin_state\",\"custom_object.log_pattern\",\"custom_object.test\",\"custom_object.user\",\"custom_object.campaign\",\"custom_object.pod\",\"custom_object.release\"],\"is_required\":true,\"name\":\"object\",\"oasis\":{\"name\":\"object\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"Comment body\",\"is_required\":true,\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"external\",\"internal\",\"private\"],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"default_value\":\"internal\",\"description\":\"Specifies the entry's visibility. 'Internal' limits visibility to the Dev organization, 'External' allows visibility to both the Dev organization and its customers, and 'Private' limits visibility to specified users only. Defaults to 'External' if unspecified.\",\"is_required\":false,\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}}],\"invalidate_on_field_update\":[\"visibility\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"object\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}},{\"name\":\"visibility\",\"value\":{\"type\":\"literal\",\"value\":\"internal\"}},{\"name\":\"body\",\"value\":{\"type\":\"text_template\",\"value\":\"Hi {% expr $get('get_ticket_1', 'output').owned_by[0].id %} , the customer has requested to **escalate this ticket further**, Please review the ticket and advise on the next steps.\"}}],\"port_name\":\"input\"}],\"name\":\"Internal Comment\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"add_comment_3\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"add_comment\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"description\":\"User who created the comment\",\"fields\":[{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"sys_user\",\"rev_user\",\"service_account\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the user\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"ID of the user\",\"id_type\":[\"devu\",\"sysu\",\"revu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Display ID of the user\",\"is_required\":true,\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}}],\"name\":\"created_by\"}],\"field_descriptors\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"ID of the comment\",\"id_type\":[\"comment\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"composite\",\"composite_type\":\"created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"description\":\"ID of the user who created the comment\",\"is_required\":true,\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"add_comment_2\",\"ui_metadata\":{\"position\":{\"x\":-223.75,\"y\":2068.5}}},{\"description\":\"Updates a ticket\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The ID of the tag.\",\"id_type\":[\"tag\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:add\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email\",\"plug\",\"slack\",\"twilio\",\"twilio_sms\"],\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the channels to the provided channels.\",\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:channels\"},{\"fields\":[{\"field_type\":\"array\",\"max_items\":1,\"min_items\":1,\"base_type\":\"id\",\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the owner IDs to the provided user IDs. This must not be\\nempty.\\n\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:owned_by\"},{\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The ID of the tag.\",\"id_type\":[\"tag\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:remove\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"id\",\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the users that reported the work to the provided user IDs.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:reported_by\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:add\",\"data_name\":\"add\",\"db_name\":\"add\",\"description\":\"Adds the provided tags on the ticket. Note: Provide either 'add' or 'remove' but not both.\",\"name\":\"add\",\"oasis\":{\"name\":\"add\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:remove\",\"data_name\":\"remove\",\"db_name\":\"remove\",\"description\":\"Removes the provided tags on the ticket. Note: Provide either 'add' or 'remove' but not both.\",\"name\":\"remove\",\"oasis\":{\"name\":\"remove\"}}],\"name\":\"_gen:tags\"}],\"conditions\":[{\"effects\":[{\"fields\":[\"stage\"],\"invalid\":true}],\"expression_ast\":[\"not\",[\"in\",\"$stage\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/13\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/34\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/26\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/25\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/17\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/23\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/5\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/6\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/35\"]]}],\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object. WARNING: Changing the subtype removes any fields that are missing in the new subtype or have a different type.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"Updated title of the ticket, or unchanged if not provided.\",\"max_len\":256,\"min_len\":1,\"name\":\"title\",\"oasis\":{\"name\":\"title\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"Updated body of the ticket, or unchanged if not provided.\",\"max_len\":65536,\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"id\",\"data_name\":\"group\",\"db_name\":\"group\",\"description\":\"Updates the group that the ticket is associated with.\",\"id_type\":[\"group\"],\"name\":\"group\",\"oasis\":{\"name\":\"group\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:owned_by\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"id\",\"data_name\":\"applies_to_part\",\"db_name\":\"applies_to_part\",\"description\":\"Updates the part that the ticket applies to.\",\"id_type\":[\"capability\",\"feature\",\"product\",\"runnable\",\"linkable\",\"enhancement\"],\"name\":\"applies_to_part\",\"oasis\":{\"name\":\"applies_to_part\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"blocker\",\"high\",\"low\",\"medium\"],\"data_name\":\"severity\",\"db_name\":\"severity\",\"description\":\"Severity of the ticket.\",\"name\":\"severity\",\"oasis\":{\"name\":\"severity\"}},{\"field_type\":\"bool\",\"data_name\":\"is_spam\",\"db_name\":\"is_spam\",\"description\":\"Updates whether the ticket is spam.\",\"name\":\"is_spam\",\"oasis\":{\"name\":\"is_spam\"}},{\"field_type\":\"bool\",\"data_name\":\"needs_response\",\"db_name\":\"needs_response\",\"description\":\"Updates whether the ticket needs a response.\",\"name\":\"needs_response\",\"oasis\":{\"name\":\"needs_response\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:reported_by\",\"data_name\":\"reported_by\",\"db_name\":\"reported_by\",\"name\":\"reported_by\",\"oasis\":{\"name\":\"reported_by\"}},{\"field_type\":\"id\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"description\":\"Updates the workspace that the ticket is associated with.\",\"id_type\":[\"revo\"],\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:tags\",\"data_name\":\"tags\",\"db_name\":\"tags\",\"name\":\"tags\",\"oasis\":{\"name\":\"tags\"}},{\"field_type\":\"timestamp\",\"data_name\":\"target_close_date\",\"db_name\":\"target_close_date\",\"description\":\"Updates the timestamp for when the ticket is expected to be complete.\",\"name\":\"target_close_date\",\"oasis\":{\"name\":\"target_close_date\"}},{\"field_type\":\"id\",\"data_name\":\"account\",\"db_name\":\"account\",\"description\":\"Updates the account that the ticket is associated with.\",\"id_type\":[\"account\"],\"name\":\"account\",\"oasis\":{\"name\":\"account\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:channels\",\"data_name\":\"channels\",\"db_name\":\"channels\",\"name\":\"channels\",\"oasis\":{\"name\":\"channels\"}},{\"field_type\":\"bool\",\"data_name\":\"is_frozen\",\"db_name\":\"is_frozen\",\"description\":\"Whether the ticket is frozen.\",\"name\":\"is_frozen\",\"oasis\":{\"name\":\"is_frozen\"}},{\"field_type\":\"id\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"The stage of the ticket.\",\"id_type\":[\"custom_stage\"],\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}},{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"internal\",\"ordinal\":1,\"value\":1},{\"id\":2,\"label\":\"external\",\"ordinal\":2,\"value\":2}],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"description\":\"Visibility enum ID of the ticket. Choose 'internal' for tickets only visible to your team members, or 'external' for tickets that can be shared with customers and external stakeholders.\",\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email_integration\",\"slack\",\"bulk_work_item_snapin\",\"csat\",\"tcd\",\"appmame\",\"ticket_escalated\"],\"data_name\":\"apps\",\"db_name\":\"apps\",\"description\":\"List of Integrations whose fields are needed in this workflow\",\"name\":\"apps\",\"oasis\":{\"name\":\"apps\"},\"ui\":{\"display_name\":\"List of Integrations\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__account\",\"db_name\":\"tnt__account\",\"id_type\":[\"account\"],\"is_filterable\":true,\"name\":\"tnt__account\",\"oasis\":{\"name\":\"tnt__account\"},\"ui\":{\"display_name\":\"Account\",\"placeholder\":\"Add Account\"}},{\"field_type\":\"int\",\"data_name\":\"tnt__csat\",\"db_name\":\"tnt__csat\",\"is_filterable\":false,\"is_immutable\":true,\"name\":\"tnt__csat\",\"oasis\":{\"name\":\"tnt__csat\"},\"ui\":{\"display_name\":\"CSAT\",\"placeholder\":\"Add CSAT\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Engineering Delays\",\"Escalation Gaps\",\"Expectations Not Set\",\"Feedback Ignored\",\"Integration Issues\",\"Misclassified Ticket\",\"Other\",\"Process Gaps\",\"Product Limitations\",\"Recurring Issues\",\"Severity Misjudged\",\"Support Delays\",\"System Performance Issues\",\"UI/UX Issues\",\"Unclear Resolution\"],\"data_name\":\"tnt__csat_rc\",\"db_name\":\"tnt__csat_rc\",\"is_filterable\":true,\"name\":\"tnt__csat_rc\",\"oasis\":{\"name\":\"tnt__csat_rc\"},\"ui\":{\"display_name\":\"CSAT RC\",\"placeholder\":\"Add CSAT RC\"}},{\"field_type\":\"bool\",\"data_name\":\"tnt__escalated\",\"db_name\":\"tnt__escalated\",\"is_filterable\":true,\"name\":\"tnt__escalated\",\"oasis\":{\"name\":\"tnt__escalated\"},\"ui\":{\"display_name\":\"Escalated\",\"placeholder\":\"Add Escalated\"}},{\"field_type\":\"timestamp\",\"data_name\":\"tnt__first_response_time\",\"db_name\":\"tnt__first_response_time\",\"is_filterable\":false,\"name\":\"tnt__first_response_time\",\"oasis\":{\"name\":\"tnt__first_response_time\"},\"ui\":{\"display_name\":\"First Response Time\",\"placeholder\":\"Add First Response Time\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"No\",\"Yes\"],\"data_name\":\"tnt__fr_timestamp\",\"db_name\":\"tnt__fr_timestamp\",\"default_value\":\"No\",\"is_filterable\":true,\"name\":\"tnt__fr_timestamp\",\"oasis\":{\"name\":\"tnt__fr_timestamp\"},\"ui\":{\"display_name\":\"FR Timestamp\",\"placeholder\":\"Add FR Timestamp\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Lighthouse (Routing,Geocoding,TO)\",\"Logistics Intelligence Team\"],\"data_name\":\"tnt__pod\",\"db_name\":\"tnt__pod\",\"is_filterable\":true,\"name\":\"tnt__pod\",\"oasis\":{\"name\":\"tnt__pod\"},\"ui\":{\"display_name\":\"POD\",\"placeholder\":\"Add POD\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"int\",\"data_name\":\"tnt__rpm\",\"db_name\":\"tnt__rpm\",\"is_filterable\":true,\"name\":\"tnt__rpm\",\"oasis\":{\"name\":\"tnt__rpm\"},\"ui\":{\"display_name\":\"RPM\",\"placeholder\":\"Add RPM\"}},{\"field_type\":\"rich_text\",\"data_name\":\"tnt__test\",\"db_name\":\"tnt__test\",\"is_filterable\":false,\"name\":\"tnt__test\",\"oasis\":{\"name\":\"tnt__test\"},\"ui\":{\"display_name\":\"test\",\"placeholder\":\"Add test\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"How To's\",\"bug\"],\"data_name\":\"tnt__ticket_issue_type\",\"db_name\":\"tnt__ticket_issue_type\",\"is_filterable\":true,\"name\":\"tnt__ticket_issue_type\",\"oasis\":{\"name\":\"tnt__ticket_issue_type\"},\"ui\":{\"display_name\":\"ticket issue type\",\"placeholder\":\"Add ticket issue type\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__userss\",\"db_name\":\"tnt__userss\",\"id_type\":[\"custom_object.user\"],\"is_filterable\":true,\"name\":\"tnt__userss\",\"oasis\":{\"name\":\"tnt__userss\"},\"ui\":{\"display_name\":\"userss\"}}],\"invalidate_on_field_update\":[\"subtype\",\"apps\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"id\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}},{\"name\":\"tnt__escalated\",\"value\":{\"type\":\"literal\",\"value\":true}},{\"name\":\"stage\",\"value\":{\"type\":\"literal\",\"value\":\"don:core:dvrv-us-1:devo/0:custom_stage/59\"}}],\"port_name\":\"input\"}],\"name\":\"Escalate and stage update\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"send_notification_1\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"update_ticket\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the account.\",\"id_type\":[\"account\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:account\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Name of the part.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"capability\",\"enhancement\",\"feature\",\"linkable\",\"product\",\"runnable\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the part.\",\"id_type\":[\"capability\",\"feature\",\"product\",\"runnable\",\"linkable\",\"enhancement\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:applies_to_part\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:created_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"Globally unique object ID.\",\"id_type\":[\"artifact\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:display_picture\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the group\",\"id_type\":[\"group\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:group\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:modified_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"account\",\"rev_org\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the workspace.\",\"id_type\":[\"revo\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:rev_org\"},{\"description\":\"The properties of an enum value.\",\"fields\":[{\"field_type\":\"int\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The unique ID of the enum value.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"int\",\"data_name\":\"ordinal\",\"db_name\":\"ordinal\",\"description\":\"Used for determining the relative order of the enum value.\\n\",\"is_required\":true,\"name\":\"ordinal\",\"oasis\":{\"name\":\"ordinal\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"Delighted\",\"Happy\",\"Neutral\",\"Unhappy\",\"Frustrated\"],\"data_name\":\"label\",\"db_name\":\"label\",\"description\":\"The display label of the enum value.\",\"is_required\":true,\"name\":\"label\",\"oasis\":{\"name\":\"label\"}}],\"name\":\"_gen:sentiment\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Current stage name of the work item.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"composite\",\"composite_type\":\"stage.stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"The stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}}],\"name\":\"_gen:stage\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"Globally unique object ID.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"The name of the tag, which denotes the logical concept by which all\\ntagged objects will be associated. The name is guaranteed to be\\nunique.\\n\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}}],\"name\":\"_gen:tag\"},{\"fields\":[{\"field_type\":\"composite\",\"composite_type\":\"_gen:tag\",\"data_name\":\"tag\",\"db_name\":\"tag\",\"name\":\"tag\",\"oasis\":{\"name\":\"tag\"}}],\"name\":\"_gen:tags\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:user-summary\"},{\"description\":\"The properties of an enum value.\",\"fields\":[{\"field_type\":\"int\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The unique ID of the enum value.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"label\",\"db_name\":\"label\",\"description\":\"The display label of the enum value.\",\"is_required\":true,\"name\":\"label\",\"oasis\":{\"name\":\"label\"}},{\"field_type\":\"int\",\"data_name\":\"ordinal\",\"db_name\":\"ordinal\",\"description\":\"Used for determining the relative order of the enum value.\\n\",\"is_required\":true,\"name\":\"ordinal\",\"oasis\":{\"name\":\"ordinal\"}},{\"field_type\":\"json_value\",\"data_name\":\"value\",\"db_name\":\"value\",\"description\":\"The actual value of the enum value.\",\"name\":\"value\",\"oasis\":{\"name\":\"value\"}}],\"name\":\"_gen:visibility\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The stage of the ticket.\",\"id_type\":[\"custom_stage\"],\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"stage.stage\"}],\"conditions\":[{\"effects\":[{\"fields\":[\"stage.stage.id\"],\"invalid\":true}],\"expression_ast\":[\"not\",[\"in\",\"$stage.stage.id\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/13\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/34\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/26\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/25\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/17\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/23\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/5\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/6\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/35\"]]}],\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object. WARNING: Changing the subtype removes any fields that are missing in the new subtype or have a different type.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:account\",\"data_name\":\"account\",\"db_name\":\"account\",\"name\":\"account\",\"oasis\":{\"name\":\"account\"}},{\"field_type\":\"timestamp\",\"data_name\":\"actual_close_date\",\"db_name\":\"actual_close_date\",\"description\":\"Timestamp when the work was actually completed.\",\"name\":\"actual_close_date\",\"oasis\":{\"name\":\"actual_close_date\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:applies_to_part\",\"data_name\":\"applies_to_part\",\"db_name\":\"applies_to_part\",\"name\":\"applies_to_part\",\"oasis\":{\"name\":\"applies_to_part\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The body of the ticket.\",\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email\",\"plug\",\"slack\",\"twilio\",\"twilio_sms\"],\"data_name\":\"channels\",\"db_name\":\"channels\",\"description\":\"Channels of the ticket.\",\"name\":\"channels\",\"oasis\":{\"name\":\"channels\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"created_date\",\"db_name\":\"created_date\",\"description\":\"Timestamp when the ticket was created.\",\"name\":\"created_date\",\"oasis\":{\"name\":\"created_date\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Display ID of the ticket.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"An opaque key that's associated with the work item that's\\nguaranteed to be unique across all work items of same type (issue,\\nticket, etc).\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:group\",\"data_name\":\"group\",\"db_name\":\"group\",\"name\":\"group\",\"oasis\":{\"name\":\"group\"}},{\"field_type\":\"bool\",\"data_name\":\"is_frozen\",\"db_name\":\"is_frozen\",\"description\":\"Whether the object is frozen or not.\",\"name\":\"is_frozen\",\"oasis\":{\"name\":\"is_frozen\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:modified_by\",\"data_name\":\"modified_by\",\"db_name\":\"modified_by\",\"name\":\"modified_by\",\"oasis\":{\"name\":\"modified_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"modified_date\",\"db_name\":\"modified_date\",\"description\":\"Timestamp when the ticket was modified.\",\"name\":\"modified_date\",\"oasis\":{\"name\":\"modified_date\"}},{\"field_type\":\"bool\",\"data_name\":\"needs_response\",\"db_name\":\"needs_response\",\"description\":\"Whether the ticket needs a response.\",\"name\":\"needs_response\",\"oasis\":{\"name\":\"needs_response\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"is_required\":true,\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"reported_by\",\"db_name\":\"reported_by\",\"name\":\"reported_by\",\"oasis\":{\"name\":\"reported_by\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:sentiment\",\"data_name\":\"sentiment\",\"db_name\":\"sentiment\",\"description\":\"The properties of an enum value.\",\"name\":\"sentiment\",\"oasis\":{\"name\":\"sentiment\"}},{\"field_type\":\"timestamp\",\"data_name\":\"sentiment_modified_date\",\"db_name\":\"sentiment_modified_date\",\"description\":\"Timestamp when the sentiment was last modified.\",\"name\":\"sentiment_modified_date\",\"oasis\":{\"name\":\"sentiment_modified_date\"}},{\"field_type\":\"text\",\"data_name\":\"sentiment_summary\",\"db_name\":\"sentiment_summary\",\"description\":\"Summary justifying the sentiment.\",\"name\":\"sentiment_summary\",\"oasis\":{\"name\":\"sentiment_summary\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"blocker\",\"high\",\"low\",\"medium\"],\"data_name\":\"severity\",\"db_name\":\"severity\",\"description\":\"Severity of the ticket.\",\"name\":\"severity\",\"oasis\":{\"name\":\"severity\"}},{\"field_type\":\"text\",\"data_name\":\"source_channel\",\"db_name\":\"source_channel\",\"description\":\"Source channel of the ticket.\",\"name\":\"source_channel\",\"oasis\":{\"name\":\"source_channel\"},\"ui\":{\"is_hidden\":true,\"placeholder\":\"Add\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"Current stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}},{\"field_type\":\"text\",\"data_name\":\"state_display_name\",\"db_name\":\"state_display_name\",\"description\":\"Display name for current state.\",\"name\":\"state_display_name\",\"oasis\":{\"name\":\"state_display_name\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:tags\",\"data_name\":\"tags\",\"db_name\":\"tags\",\"description\":\"Tags associated with the ticket.\",\"name\":\"tags\",\"oasis\":{\"name\":\"tags\"}},{\"field_type\":\"timestamp\",\"data_name\":\"target_close_date\",\"db_name\":\"target_close_date\",\"description\":\"Timestamp when the ticket is expected to be complete.\",\"name\":\"target_close_date\",\"oasis\":{\"name\":\"target_close_date\"}},{\"field_type\":\"text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"Title of the ticket.\",\"is_required\":true,\"name\":\"title\",\"oasis\":{\"name\":\"title\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:visibility\",\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"description\":\"The properties of an enum value.\",\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__account\",\"db_name\":\"tnt__account\",\"id_type\":[\"account\"],\"is_filterable\":true,\"name\":\"tnt__account\",\"oasis\":{\"name\":\"tnt__account\"},\"ui\":{\"display_name\":\"Account\",\"placeholder\":\"Add Account\"}},{\"field_type\":\"int\",\"data_name\":\"tnt__csat\",\"db_name\":\"tnt__csat\",\"is_filterable\":false,\"is_immutable\":true,\"name\":\"tnt__csat\",\"oasis\":{\"name\":\"tnt__csat\"},\"ui\":{\"display_name\":\"CSAT\",\"placeholder\":\"Add CSAT\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Engineering Delays\",\"Escalation Gaps\",\"Expectations Not Set\",\"Feedback Ignored\",\"Integration Issues\",\"Misclassified Ticket\",\"Other\",\"Process Gaps\",\"Product Limitations\",\"Recurring Issues\",\"Severity Misjudged\",\"Support Delays\",\"System Performance Issues\",\"UI/UX Issues\",\"Unclear Resolution\"],\"data_name\":\"tnt__csat_rc\",\"db_name\":\"tnt__csat_rc\",\"is_filterable\":true,\"name\":\"tnt__csat_rc\",\"oasis\":{\"name\":\"tnt__csat_rc\"},\"ui\":{\"display_name\":\"CSAT RC\",\"placeholder\":\"Add CSAT RC\"}},{\"field_type\":\"bool\",\"data_name\":\"tnt__escalated\",\"db_name\":\"tnt__escalated\",\"is_filterable\":true,\"name\":\"tnt__escalated\",\"oasis\":{\"name\":\"tnt__escalated\"},\"ui\":{\"display_name\":\"Escalated\",\"placeholder\":\"Add Escalated\"}},{\"field_type\":\"timestamp\",\"data_name\":\"tnt__first_response_time\",\"db_name\":\"tnt__first_response_time\",\"is_filterable\":false,\"name\":\"tnt__first_response_time\",\"oasis\":{\"name\":\"tnt__first_response_time\"},\"ui\":{\"display_name\":\"First Response Time\",\"placeholder\":\"Add First Response Time\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"No\",\"Yes\"],\"data_name\":\"tnt__fr_timestamp\",\"db_name\":\"tnt__fr_timestamp\",\"default_value\":\"No\",\"is_filterable\":true,\"name\":\"tnt__fr_timestamp\",\"oasis\":{\"name\":\"tnt__fr_timestamp\"},\"ui\":{\"display_name\":\"FR Timestamp\",\"placeholder\":\"Add FR Timestamp\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Lighthouse (Routing,Geocoding,TO)\",\"Logistics Intelligence Team\"],\"data_name\":\"tnt__pod\",\"db_name\":\"tnt__pod\",\"is_filterable\":true,\"name\":\"tnt__pod\",\"oasis\":{\"name\":\"tnt__pod\"},\"ui\":{\"display_name\":\"POD\",\"placeholder\":\"Add POD\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"int\",\"data_name\":\"tnt__rpm\",\"db_name\":\"tnt__rpm\",\"is_filterable\":true,\"name\":\"tnt__rpm\",\"oasis\":{\"name\":\"tnt__rpm\"},\"ui\":{\"display_name\":\"RPM\",\"placeholder\":\"Add RPM\"}},{\"field_type\":\"rich_text\",\"data_name\":\"tnt__test\",\"db_name\":\"tnt__test\",\"is_filterable\":false,\"name\":\"tnt__test\",\"oasis\":{\"name\":\"tnt__test\"},\"ui\":{\"display_name\":\"test\",\"placeholder\":\"Add test\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"How To's\",\"bug\"],\"data_name\":\"tnt__ticket_issue_type\",\"db_name\":\"tnt__ticket_issue_type\",\"is_filterable\":true,\"name\":\"tnt__ticket_issue_type\",\"oasis\":{\"name\":\"tnt__ticket_issue_type\"},\"ui\":{\"display_name\":\"ticket issue type\",\"placeholder\":\"Add ticket issue type\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__userss\",\"db_name\":\"tnt__userss\",\"id_type\":[\"custom_object.user\"],\"is_filterable\":true,\"name\":\"tnt__userss\",\"oasis\":{\"name\":\"tnt__userss\"},\"ui\":{\"display_name\":\"userss\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"update_ticket_4\",\"ui_metadata\":{\"position\":{\"x\":95.25,\"y\":1759}}},{\"description\":\"Branch the workflow based on a condition\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"struct\",\"data_name\":\"condition\",\"db_name\":\"condition\",\"description\":\"Condition to evaluate\",\"is_required\":true,\"name\":\"condition\",\"oasis\":{\"name\":\"condition\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"condition\",\"value\":{\"type\":\"literal\",\"value\":{\"conditions\":[{\"conditions\":[{\"operands\":[{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').tnt__escalated\"},{\"type\":\"literal\",\"value\":true}],\"operator\":\"equals\",\"type\":\"rule\",\"ui_reference_key\":\"791a9d4b-4031-41e0-9824-edd73a7ec06d\"}],\"logical_operator\":\"and\",\"negate\":false,\"type\":\"group\",\"ui_reference_key\":\"d78779e3-3169-4ab4-9dc3-c7aada5fbafe\"}],\"logical_operator\":\"and\",\"negate\":false,\"type\":\"group\",\"ui_reference_key\":\"2523445d-7c88-4dcd-b24e-9c89b5afec0e\"}}}],\"port_name\":\"input\"}],\"name\":\"Already escalated?\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"update_ticket_4\",\"port_name\":\"false\"},{\"next_port_name\":\"input\",\"next_step_reference_key\":\"update_ticket_5\",\"port_name\":\"true\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"if_else\"},\"output_ports\":[{\"name\":\"true\",\"type\":\"default\"},{\"name\":\"false\",\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"if_else_2\",\"ui_metadata\":{\"position\":{\"x\":-64.25,\"y\":1449.5}}},{\"description\":\"Updates a ticket\",\"input_ports\":[{\"name\":\"input\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The ID of the tag.\",\"id_type\":[\"tag\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:add\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email\",\"plug\",\"slack\",\"twilio\",\"twilio_sms\"],\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the channels to the provided channels.\",\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:channels\"},{\"fields\":[{\"field_type\":\"array\",\"max_items\":1,\"min_items\":1,\"base_type\":\"id\",\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the owner IDs to the provided user IDs. This must not be\\nempty.\\n\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:owned_by\"},{\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The ID of the tag.\",\"id_type\":[\"tag\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:remove\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"id\",\"data_name\":\"set\",\"db_name\":\"set\",\"description\":\"Sets the users that reported the work to the provided user IDs.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"name\":\"set\",\"oasis\":{\"name\":\"set\"}}],\"name\":\"_gen:reported_by\"},{\"fields\":[{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:add\",\"data_name\":\"add\",\"db_name\":\"add\",\"description\":\"Adds the provided tags on the ticket. Note: Provide either 'add' or 'remove' but not both.\",\"name\":\"add\",\"oasis\":{\"name\":\"add\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:remove\",\"data_name\":\"remove\",\"db_name\":\"remove\",\"description\":\"Removes the provided tags on the ticket. Note: Provide either 'add' or 'remove' but not both.\",\"name\":\"remove\",\"oasis\":{\"name\":\"remove\"}}],\"name\":\"_gen:tags\"}],\"conditions\":[{\"effects\":[{\"fields\":[\"stage\"],\"invalid\":true}],\"expression_ast\":[\"not\",[\"in\",\"$stage\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/13\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/34\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/26\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/25\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/17\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/23\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/5\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/6\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/35\"]]}],\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object. WARNING: Changing the subtype removes any fields that are missing in the new subtype or have a different type.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"Updated title of the ticket, or unchanged if not provided.\",\"max_len\":256,\"min_len\":1,\"name\":\"title\",\"oasis\":{\"name\":\"title\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"Updated body of the ticket, or unchanged if not provided.\",\"max_len\":65536,\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"id\",\"data_name\":\"group\",\"db_name\":\"group\",\"description\":\"Updates the group that the ticket is associated with.\",\"id_type\":[\"group\"],\"name\":\"group\",\"oasis\":{\"name\":\"group\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:owned_by\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"id\",\"data_name\":\"applies_to_part\",\"db_name\":\"applies_to_part\",\"description\":\"Updates the part that the ticket applies to.\",\"id_type\":[\"capability\",\"feature\",\"product\",\"runnable\",\"linkable\",\"enhancement\"],\"name\":\"applies_to_part\",\"oasis\":{\"name\":\"applies_to_part\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"blocker\",\"high\",\"low\",\"medium\"],\"data_name\":\"severity\",\"db_name\":\"severity\",\"description\":\"Severity of the ticket.\",\"name\":\"severity\",\"oasis\":{\"name\":\"severity\"}},{\"field_type\":\"bool\",\"data_name\":\"is_spam\",\"db_name\":\"is_spam\",\"description\":\"Updates whether the ticket is spam.\",\"name\":\"is_spam\",\"oasis\":{\"name\":\"is_spam\"}},{\"field_type\":\"bool\",\"data_name\":\"needs_response\",\"db_name\":\"needs_response\",\"description\":\"Updates whether the ticket needs a response.\",\"name\":\"needs_response\",\"oasis\":{\"name\":\"needs_response\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:reported_by\",\"data_name\":\"reported_by\",\"db_name\":\"reported_by\",\"name\":\"reported_by\",\"oasis\":{\"name\":\"reported_by\"}},{\"field_type\":\"id\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"description\":\"Updates the workspace that the ticket is associated with.\",\"id_type\":[\"revo\"],\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:tags\",\"data_name\":\"tags\",\"db_name\":\"tags\",\"name\":\"tags\",\"oasis\":{\"name\":\"tags\"}},{\"field_type\":\"timestamp\",\"data_name\":\"target_close_date\",\"db_name\":\"target_close_date\",\"description\":\"Updates the timestamp for when the ticket is expected to be complete.\",\"name\":\"target_close_date\",\"oasis\":{\"name\":\"target_close_date\"}},{\"field_type\":\"id\",\"data_name\":\"account\",\"db_name\":\"account\",\"description\":\"Updates the account that the ticket is associated with.\",\"id_type\":[\"account\"],\"name\":\"account\",\"oasis\":{\"name\":\"account\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:channels\",\"data_name\":\"channels\",\"db_name\":\"channels\",\"name\":\"channels\",\"oasis\":{\"name\":\"channels\"}},{\"field_type\":\"bool\",\"data_name\":\"is_frozen\",\"db_name\":\"is_frozen\",\"description\":\"Whether the ticket is frozen.\",\"name\":\"is_frozen\",\"oasis\":{\"name\":\"is_frozen\"}},{\"field_type\":\"id\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"The stage of the ticket.\",\"id_type\":[\"custom_stage\"],\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}},{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":1,\"label\":\"internal\",\"ordinal\":1,\"value\":1},{\"id\":2,\"label\":\"external\",\"ordinal\":2,\"value\":2}],\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"description\":\"Visibility enum ID of the ticket. Choose 'internal' for tickets only visible to your team members, or 'external' for tickets that can be shared with customers and external stakeholders.\",\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email_integration\",\"slack\",\"bulk_work_item_snapin\",\"csat\",\"tcd\",\"appmame\",\"ticket_escalated\"],\"data_name\":\"apps\",\"db_name\":\"apps\",\"description\":\"List of Integrations whose fields are needed in this workflow\",\"name\":\"apps\",\"oasis\":{\"name\":\"apps\"},\"ui\":{\"display_name\":\"List of Integrations\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__account\",\"db_name\":\"tnt__account\",\"id_type\":[\"account\"],\"is_filterable\":true,\"name\":\"tnt__account\",\"oasis\":{\"name\":\"tnt__account\"},\"ui\":{\"display_name\":\"Account\",\"placeholder\":\"Add Account\"}},{\"field_type\":\"int\",\"data_name\":\"tnt__csat\",\"db_name\":\"tnt__csat\",\"is_filterable\":false,\"is_immutable\":true,\"name\":\"tnt__csat\",\"oasis\":{\"name\":\"tnt__csat\"},\"ui\":{\"display_name\":\"CSAT\",\"placeholder\":\"Add CSAT\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Engineering Delays\",\"Escalation Gaps\",\"Expectations Not Set\",\"Feedback Ignored\",\"Integration Issues\",\"Misclassified Ticket\",\"Other\",\"Process Gaps\",\"Product Limitations\",\"Recurring Issues\",\"Severity Misjudged\",\"Support Delays\",\"System Performance Issues\",\"UI/UX Issues\",\"Unclear Resolution\"],\"data_name\":\"tnt__csat_rc\",\"db_name\":\"tnt__csat_rc\",\"is_filterable\":true,\"name\":\"tnt__csat_rc\",\"oasis\":{\"name\":\"tnt__csat_rc\"},\"ui\":{\"display_name\":\"CSAT RC\",\"placeholder\":\"Add CSAT RC\"}},{\"field_type\":\"bool\",\"data_name\":\"tnt__escalated\",\"db_name\":\"tnt__escalated\",\"is_filterable\":true,\"name\":\"tnt__escalated\",\"oasis\":{\"name\":\"tnt__escalated\"},\"ui\":{\"display_name\":\"Escalated\",\"placeholder\":\"Add Escalated\"}},{\"field_type\":\"timestamp\",\"data_name\":\"tnt__first_response_time\",\"db_name\":\"tnt__first_response_time\",\"is_filterable\":false,\"name\":\"tnt__first_response_time\",\"oasis\":{\"name\":\"tnt__first_response_time\"},\"ui\":{\"display_name\":\"First Response Time\",\"placeholder\":\"Add First Response Time\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"No\",\"Yes\"],\"data_name\":\"tnt__fr_timestamp\",\"db_name\":\"tnt__fr_timestamp\",\"default_value\":\"No\",\"is_filterable\":true,\"name\":\"tnt__fr_timestamp\",\"oasis\":{\"name\":\"tnt__fr_timestamp\"},\"ui\":{\"display_name\":\"FR Timestamp\",\"placeholder\":\"Add FR Timestamp\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Lighthouse (Routing,Geocoding,TO)\",\"Logistics Intelligence Team\"],\"data_name\":\"tnt__pod\",\"db_name\":\"tnt__pod\",\"is_filterable\":true,\"name\":\"tnt__pod\",\"oasis\":{\"name\":\"tnt__pod\"},\"ui\":{\"display_name\":\"POD\",\"placeholder\":\"Add POD\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"int\",\"data_name\":\"tnt__rpm\",\"db_name\":\"tnt__rpm\",\"is_filterable\":true,\"name\":\"tnt__rpm\",\"oasis\":{\"name\":\"tnt__rpm\"},\"ui\":{\"display_name\":\"RPM\",\"placeholder\":\"Add RPM\"}},{\"field_type\":\"rich_text\",\"data_name\":\"tnt__test\",\"db_name\":\"tnt__test\",\"is_filterable\":false,\"name\":\"tnt__test\",\"oasis\":{\"name\":\"tnt__test\"},\"ui\":{\"display_name\":\"test\",\"placeholder\":\"Add test\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"How To's\",\"bug\"],\"data_name\":\"tnt__ticket_issue_type\",\"db_name\":\"tnt__ticket_issue_type\",\"is_filterable\":true,\"name\":\"tnt__ticket_issue_type\",\"oasis\":{\"name\":\"tnt__ticket_issue_type\"},\"ui\":{\"display_name\":\"ticket issue type\",\"placeholder\":\"Add ticket issue type\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__userss\",\"db_name\":\"tnt__userss\",\"id_type\":[\"custom_object.user\"],\"is_filterable\":true,\"name\":\"tnt__userss\",\"oasis\":{\"name\":\"tnt__userss\"},\"ui\":{\"display_name\":\"userss\"}}],\"invalidate_on_field_update\":[\"subtype\",\"apps\"],\"type\":\"field_descriptor\"},\"type\":\"default\"}],\"input_values\":[{\"fields\":[{\"name\":\"id\",\"value\":{\"type\":\"jsonata_expression\",\"value\":\"$get('get_ticket_1', 'output').id\"}},{\"name\":\"stage\",\"value\":{\"type\":\"literal\",\"value\":\"don:core:dvrv-us-1:devo/0:custom_stage/59\"}}],\"port_name\":\"input\"}],\"name\":\"Stage update\",\"next_steps\":[{\"next_port_name\":\"input\",\"next_step_reference_key\":\"add_comment_2\",\"port_name\":\"output\"}],\"operation\":{\"namespace\":\"devrev\",\"slug\":\"update_ticket\"},\"output_ports\":[{\"name\":\"output\",\"schema\":{\"composite_schemas\":[{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the account.\",\"id_type\":[\"account\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:account\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Name of the part.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"capability\",\"enhancement\",\"feature\",\"linkable\",\"product\",\"runnable\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the part.\",\"id_type\":[\"capability\",\"feature\",\"product\",\"runnable\",\"linkable\",\"enhancement\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:applies_to_part\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\",\"revu\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:created_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"Globally unique object ID.\",\"id_type\":[\"artifact\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:display_picture\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the group\",\"id_type\":[\"group\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:group\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:modified_by\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"Name of the Organization.\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"account\",\"rev_org\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the workspace.\",\"id_type\":[\"revo\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:rev_org\"},{\"description\":\"The properties of an enum value.\",\"fields\":[{\"field_type\":\"int\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The unique ID of the enum value.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"int\",\"data_name\":\"ordinal\",\"db_name\":\"ordinal\",\"description\":\"Used for determining the relative order of the enum value.\\n\",\"is_required\":true,\"name\":\"ordinal\",\"oasis\":{\"name\":\"ordinal\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"Delighted\",\"Happy\",\"Neutral\",\"Unhappy\",\"Frustrated\"],\"data_name\":\"label\",\"db_name\":\"label\",\"description\":\"The display label of the enum value.\",\"is_required\":true,\"name\":\"label\",\"oasis\":{\"name\":\"label\"}}],\"name\":\"_gen:sentiment\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"Current stage name of the work item.\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}},{\"field_type\":\"composite\",\"composite_type\":\"stage.stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"The stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}}],\"name\":\"_gen:stage\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"Globally unique object ID.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"name\",\"db_name\":\"name\",\"description\":\"The name of the tag, which denotes the logical concept by which all\\ntagged objects will be associated. The name is guaranteed to be\\nunique.\\n\",\"is_required\":true,\"name\":\"name\",\"oasis\":{\"name\":\"name\"}}],\"name\":\"_gen:tag\"},{\"fields\":[{\"field_type\":\"composite\",\"composite_type\":\"_gen:tag\",\"data_name\":\"tag\",\"db_name\":\"tag\",\"name\":\"tag\",\"oasis\":{\"name\":\"tag\"}}],\"name\":\"_gen:tags\"},{\"fields\":[{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Human-readable object ID unique to the Dev organization.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"display_name\",\"db_name\":\"display_name\",\"description\":\"The user's display name. The name is non-unique and mutable.\\n\",\"name\":\"display_name\",\"oasis\":{\"name\":\"display_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:display_picture\",\"data_name\":\"display_picture\",\"db_name\":\"display_picture\",\"name\":\"display_picture\",\"oasis\":{\"name\":\"display_picture\"}},{\"field_type\":\"text\",\"data_name\":\"email\",\"db_name\":\"email\",\"description\":\"Email address of the user.\",\"name\":\"email\",\"oasis\":{\"name\":\"email\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"External ref is a mutable unique identifier for a user within the\\nRev organization from your primary customer record. If none is\\navailable, a good alternative is the email address/phone number\\nwhich could uniquely identify the user. If none is specified, a\\nsystem-generated identifier will be assigned to the user.\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"text\",\"data_name\":\"full_name\",\"db_name\":\"full_name\",\"description\":\"Full name of the user.\",\"name\":\"full_name\",\"oasis\":{\"name\":\"full_name\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"active\",\"deactivated\",\"deleted\",\"locked\",\"shadow\",\"unassigned\"],\"data_name\":\"state\",\"db_name\":\"state\",\"description\":\"State of the user.\",\"name\":\"state\",\"oasis\":{\"name\":\"state\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"dev_user\",\"rev_user\",\"service_account\",\"sys_user\"],\"data_name\":\"type\",\"db_name\":\"type\",\"is_required\":true,\"name\":\"type\",\"oasis\":{\"name\":\"type\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the user.\",\"id_type\":[\"devu\",\"sysu\",\"svcacc\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"_gen:user-summary\"},{\"description\":\"The properties of an enum value.\",\"fields\":[{\"field_type\":\"int\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The unique ID of the enum value.\",\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"field_type\":\"text\",\"data_name\":\"label\",\"db_name\":\"label\",\"description\":\"The display label of the enum value.\",\"is_required\":true,\"name\":\"label\",\"oasis\":{\"name\":\"label\"}},{\"field_type\":\"int\",\"data_name\":\"ordinal\",\"db_name\":\"ordinal\",\"description\":\"Used for determining the relative order of the enum value.\\n\",\"is_required\":true,\"name\":\"ordinal\",\"oasis\":{\"name\":\"ordinal\"}},{\"field_type\":\"json_value\",\"data_name\":\"value\",\"db_name\":\"value\",\"description\":\"The actual value of the enum value.\",\"name\":\"value\",\"oasis\":{\"name\":\"value\"}}],\"name\":\"_gen:visibility\"},{\"description\":\"Describes the current stage of a work item.\",\"fields\":[{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The stage of the ticket.\",\"id_type\":[\"custom_stage\"],\"name\":\"id\",\"oasis\":{\"name\":\"id\"}}],\"name\":\"stage.stage\"}],\"conditions\":[{\"effects\":[{\"fields\":[\"stage.stage.id\"],\"invalid\":true}],\"expression_ast\":[\"not\",[\"in\",\"$stage.stage.id\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/13\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/34\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/26\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/25\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/17\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/23\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/5\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/6\",\"don:core:dvrv-us-1:devo/1VSKUAPdJJ:custom_stage/35\"]]}],\"field_descriptors\":[{\"field_type\":\"uenum\",\"allowed_values\":[{\"id\":382848126,\"label\":\"Bug\",\"ordinal\":1,\"value\":\"bug\"},{\"id\":382848163,\"label\":\"Feature Request\",\"ordinal\":2,\"value\":\"feature_request\"},{\"id\":403292056,\"label\":\"Request\",\"ordinal\":3,\"value\":\"request\"}],\"data_name\":\"subtype\",\"db_name\":\"subtype\",\"description\":\"Subtype of the object. WARNING: Changing the subtype removes any fields that are missing in the new subtype or have a different type.\",\"name\":\"subtype\",\"oasis\":{\"name\":\"subtype\"},\"ui\":{\"display_name\":\"Subtype\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:account\",\"data_name\":\"account\",\"db_name\":\"account\",\"name\":\"account\",\"oasis\":{\"name\":\"account\"}},{\"field_type\":\"timestamp\",\"data_name\":\"actual_close_date\",\"db_name\":\"actual_close_date\",\"description\":\"Timestamp when the work was actually completed.\",\"name\":\"actual_close_date\",\"oasis\":{\"name\":\"actual_close_date\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:applies_to_part\",\"data_name\":\"applies_to_part\",\"db_name\":\"applies_to_part\",\"name\":\"applies_to_part\",\"oasis\":{\"name\":\"applies_to_part\"}},{\"field_type\":\"text\",\"data_name\":\"body\",\"db_name\":\"body\",\"description\":\"The body of the ticket.\",\"name\":\"body\",\"oasis\":{\"name\":\"body\"}},{\"field_type\":\"array\",\"base_type\":\"enum\",\"allowed_values\":[\"email\",\"plug\",\"slack\",\"twilio\",\"twilio_sms\"],\"data_name\":\"channels\",\"db_name\":\"channels\",\"description\":\"Channels of the ticket.\",\"name\":\"channels\",\"oasis\":{\"name\":\"channels\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:created_by\",\"data_name\":\"created_by\",\"db_name\":\"created_by\",\"name\":\"created_by\",\"oasis\":{\"name\":\"created_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"created_date\",\"db_name\":\"created_date\",\"description\":\"Timestamp when the ticket was created.\",\"name\":\"created_date\",\"oasis\":{\"name\":\"created_date\"}},{\"field_type\":\"text\",\"data_name\":\"display_id\",\"db_name\":\"display_id\",\"description\":\"Display ID of the ticket.\",\"name\":\"display_id\",\"oasis\":{\"name\":\"display_id\"}},{\"field_type\":\"text\",\"data_name\":\"external_ref\",\"db_name\":\"external_ref\",\"description\":\"An opaque key that's associated with the work item that's\\nguaranteed to be unique across all work items of same type (issue,\\nticket, etc).\\n\",\"name\":\"external_ref\",\"oasis\":{\"name\":\"external_ref\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:group\",\"data_name\":\"group\",\"db_name\":\"group\",\"name\":\"group\",\"oasis\":{\"name\":\"group\"}},{\"field_type\":\"bool\",\"data_name\":\"is_frozen\",\"db_name\":\"is_frozen\",\"description\":\"Whether the object is frozen or not.\",\"name\":\"is_frozen\",\"oasis\":{\"name\":\"is_frozen\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:modified_by\",\"data_name\":\"modified_by\",\"db_name\":\"modified_by\",\"name\":\"modified_by\",\"oasis\":{\"name\":\"modified_by\"}},{\"field_type\":\"timestamp\",\"data_name\":\"modified_date\",\"db_name\":\"modified_date\",\"description\":\"Timestamp when the ticket was modified.\",\"name\":\"modified_date\",\"oasis\":{\"name\":\"modified_date\"}},{\"field_type\":\"bool\",\"data_name\":\"needs_response\",\"db_name\":\"needs_response\",\"description\":\"Whether the ticket needs a response.\",\"name\":\"needs_response\",\"oasis\":{\"name\":\"needs_response\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"owned_by\",\"db_name\":\"owned_by\",\"is_required\":true,\"name\":\"owned_by\",\"oasis\":{\"name\":\"owned_by\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:user-summary\",\"data_name\":\"reported_by\",\"db_name\":\"reported_by\",\"name\":\"reported_by\",\"oasis\":{\"name\":\"reported_by\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:rev_org\",\"data_name\":\"rev_org\",\"db_name\":\"rev_org\",\"name\":\"rev_org\",\"oasis\":{\"name\":\"rev_org\"},\"ui\":{\"display_name\":\"Workspace\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:sentiment\",\"data_name\":\"sentiment\",\"db_name\":\"sentiment\",\"description\":\"The properties of an enum value.\",\"name\":\"sentiment\",\"oasis\":{\"name\":\"sentiment\"}},{\"field_type\":\"timestamp\",\"data_name\":\"sentiment_modified_date\",\"db_name\":\"sentiment_modified_date\",\"description\":\"Timestamp when the sentiment was last modified.\",\"name\":\"sentiment_modified_date\",\"oasis\":{\"name\":\"sentiment_modified_date\"}},{\"field_type\":\"text\",\"data_name\":\"sentiment_summary\",\"db_name\":\"sentiment_summary\",\"description\":\"Summary justifying the sentiment.\",\"name\":\"sentiment_summary\",\"oasis\":{\"name\":\"sentiment_summary\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"blocker\",\"high\",\"low\",\"medium\"],\"data_name\":\"severity\",\"db_name\":\"severity\",\"description\":\"Severity of the ticket.\",\"name\":\"severity\",\"oasis\":{\"name\":\"severity\"}},{\"field_type\":\"text\",\"data_name\":\"source_channel\",\"db_name\":\"source_channel\",\"description\":\"Source channel of the ticket.\",\"name\":\"source_channel\",\"oasis\":{\"name\":\"source_channel\"},\"ui\":{\"is_hidden\":true,\"placeholder\":\"Add\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:stage\",\"data_name\":\"stage\",\"db_name\":\"stage\",\"description\":\"Current stage of the ticket.\",\"name\":\"stage\",\"oasis\":{\"name\":\"stage\"}},{\"field_type\":\"text\",\"data_name\":\"state_display_name\",\"db_name\":\"state_display_name\",\"description\":\"Display name for current state.\",\"name\":\"state_display_name\",\"oasis\":{\"name\":\"state_display_name\"}},{\"field_type\":\"array\",\"base_type\":\"composite\",\"composite_type\":\"_gen:tags\",\"data_name\":\"tags\",\"db_name\":\"tags\",\"description\":\"Tags associated with the ticket.\",\"name\":\"tags\",\"oasis\":{\"name\":\"tags\"}},{\"field_type\":\"timestamp\",\"data_name\":\"target_close_date\",\"db_name\":\"target_close_date\",\"description\":\"Timestamp when the ticket is expected to be complete.\",\"name\":\"target_close_date\",\"oasis\":{\"name\":\"target_close_date\"}},{\"field_type\":\"text\",\"data_name\":\"title\",\"db_name\":\"title\",\"description\":\"Title of the ticket.\",\"is_required\":true,\"name\":\"title\",\"oasis\":{\"name\":\"title\"}},{\"field_type\":\"composite\",\"composite_type\":\"_gen:visibility\",\"data_name\":\"visibility\",\"db_name\":\"visibility\",\"description\":\"The properties of an enum value.\",\"name\":\"visibility\",\"oasis\":{\"name\":\"visibility\"}},{\"field_type\":\"id\",\"data_name\":\"id\",\"db_name\":\"id\",\"description\":\"The id of the ticket.\",\"id_type\":[\"ticket\"],\"is_required\":true,\"name\":\"id\",\"oasis\":{\"name\":\"id\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__account\",\"db_name\":\"tnt__account\",\"id_type\":[\"account\"],\"is_filterable\":true,\"name\":\"tnt__account\",\"oasis\":{\"name\":\"tnt__account\"},\"ui\":{\"display_name\":\"Account\",\"placeholder\":\"Add Account\"}},{\"field_type\":\"int\",\"data_name\":\"tnt__csat\",\"db_name\":\"tnt__csat\",\"is_filterable\":false,\"is_immutable\":true,\"name\":\"tnt__csat\",\"oasis\":{\"name\":\"tnt__csat\"},\"ui\":{\"display_name\":\"CSAT\",\"placeholder\":\"Add CSAT\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Engineering Delays\",\"Escalation Gaps\",\"Expectations Not Set\",\"Feedback Ignored\",\"Integration Issues\",\"Misclassified Ticket\",\"Other\",\"Process Gaps\",\"Product Limitations\",\"Recurring Issues\",\"Severity Misjudged\",\"Support Delays\",\"System Performance Issues\",\"UI/UX Issues\",\"Unclear Resolution\"],\"data_name\":\"tnt__csat_rc\",\"db_name\":\"tnt__csat_rc\",\"is_filterable\":true,\"name\":\"tnt__csat_rc\",\"oasis\":{\"name\":\"tnt__csat_rc\"},\"ui\":{\"display_name\":\"CSAT RC\",\"placeholder\":\"Add CSAT RC\"}},{\"field_type\":\"bool\",\"data_name\":\"tnt__escalated\",\"db_name\":\"tnt__escalated\",\"is_filterable\":true,\"name\":\"tnt__escalated\",\"oasis\":{\"name\":\"tnt__escalated\"},\"ui\":{\"display_name\":\"Escalated\",\"placeholder\":\"Add Escalated\"}},{\"field_type\":\"timestamp\",\"data_name\":\"tnt__first_response_time\",\"db_name\":\"tnt__first_response_time\",\"is_filterable\":false,\"name\":\"tnt__first_response_time\",\"oasis\":{\"name\":\"tnt__first_response_time\"},\"ui\":{\"display_name\":\"First Response Time\",\"placeholder\":\"Add First Response Time\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"No\",\"Yes\"],\"data_name\":\"tnt__fr_timestamp\",\"db_name\":\"tnt__fr_timestamp\",\"default_value\":\"No\",\"is_filterable\":true,\"name\":\"tnt__fr_timestamp\",\"oasis\":{\"name\":\"tnt__fr_timestamp\"},\"ui\":{\"display_name\":\"FR Timestamp\",\"placeholder\":\"Add FR Timestamp\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"Lighthouse (Routing,Geocoding,TO)\",\"Logistics Intelligence Team\"],\"data_name\":\"tnt__pod\",\"db_name\":\"tnt__pod\",\"is_filterable\":true,\"name\":\"tnt__pod\",\"oasis\":{\"name\":\"tnt__pod\"},\"ui\":{\"display_name\":\"POD\",\"placeholder\":\"Add POD\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"int\",\"data_name\":\"tnt__rpm\",\"db_name\":\"tnt__rpm\",\"is_filterable\":true,\"name\":\"tnt__rpm\",\"oasis\":{\"name\":\"tnt__rpm\"},\"ui\":{\"display_name\":\"RPM\",\"placeholder\":\"Add RPM\"}},{\"field_type\":\"rich_text\",\"data_name\":\"tnt__test\",\"db_name\":\"tnt__test\",\"is_filterable\":false,\"name\":\"tnt__test\",\"oasis\":{\"name\":\"tnt__test\"},\"ui\":{\"display_name\":\"test\",\"placeholder\":\"Add test\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"enum\",\"allowed_values\":[\"How To's\",\"bug\"],\"data_name\":\"tnt__ticket_issue_type\",\"db_name\":\"tnt__ticket_issue_type\",\"is_filterable\":true,\"name\":\"tnt__ticket_issue_type\",\"oasis\":{\"name\":\"tnt__ticket_issue_type\"},\"ui\":{\"display_name\":\"ticket issue type\",\"placeholder\":\"Add ticket issue type\"}},{\"supported_filter_ops\":[\"any\",\"not_any\",\"empty\",\"not_empty\"],\"field_type\":\"id\",\"data_name\":\"tnt__userss\",\"db_name\":\"tnt__userss\",\"id_type\":[\"custom_object.user\"],\"is_filterable\":true,\"name\":\"tnt__userss\",\"oasis\":{\"name\":\"tnt__userss\"},\"ui\":{\"display_name\":\"userss\"}}],\"type\":\"field_descriptor\"},\"type\":\"default\"},{\"name\":\"error\",\"schema\":{\"field_descriptors\":[{\"field_type\":\"text\",\"data_name\":\"message\",\"db_name\":\"message\",\"description\":\"Error message with more details about the error\",\"name\":\"message\",\"oasis\":{\"name\":\"message\"},\"ui\":{\"display_name\":\"Error Message\"}},{\"field_type\":\"enum\",\"allowed_values\":[\"bad_request\",\"not_found\",\"internal\"],\"data_name\":\"type\",\"db_name\":\"type\",\"description\":\"Type of the error\",\"name\":\"type\",\"oasis\":{\"name\":\"type\"},\"ui\":{\"display_name\":\"Error Type\"}}],\"type\":\"field_descriptor\"},\"type\":\"error\"}],\"reference_key\":\"update_ticket_5\",\"ui_metadata\":{\"position\":{\"x\":-223.75,\"y\":1759}}}],\"title\":\"Ticket Escalator From Customer Message\"}","templateVersion":"2.0.0"}