@d19n/youfibre-odin-sdk 2.0.288 → 2.0.290

package/dist/entities-v2/AgentStatusHistory.js

@@ -0,0 +1,164 @@
+"use strict";
+/**
+ * AgentStatusHistory Entity Definition
+ *
+ * Append-only log of agent status transitions: one row per change (from, to, when, source, time spent in the previous status). Never updated after create. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatusHistory
+ * @schemaId bab18158-d61c-42bf-b05d-22f606c951a2
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_DELETED = exports.ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_CREATED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_DELETED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_UPDATED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_CREATED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DELETED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_UPDATED = exports.ROUTING_KEY_AGENT_STATUS_HISTORY_CREATED = exports.AgentStatusHistory = exports.AgentStatusHistoryPropertyKeys = exports.AgentStatusHistoryFromStatus = exports.AgentStatusHistorySource = exports.AgentStatusHistoryToStatus = exports.AgentStatusHistoryEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for AgentStatusHistory records
+ */
+var AgentStatusHistoryEntityTypes;
+(function (AgentStatusHistoryEntityTypes) {
+    /** This is the default record type */
+    AgentStatusHistoryEntityTypes["DEFAULT"] = "DEFAULT";
+})(AgentStatusHistoryEntityTypes = exports.AgentStatusHistoryEntityTypes || (exports.AgentStatusHistoryEntityTypes = {}));
+/**
+ * Valid values for AgentStatusHistory.ToStatus
+ *
+ * Status this transition moved the agent into.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+var AgentStatusHistoryToStatus;
+(function (AgentStatusHistoryToStatus) {
+    AgentStatusHistoryToStatus["AFTER_CALL_WORK"] = "After call work";
+    AgentStatusHistoryToStatus["AVAILABLE"] = "Available";
+    AgentStatusHistoryToStatus["AWAY"] = "Away";
+    AgentStatusHistoryToStatus["BACK_OFFICE"] = "Back office";
+    AgentStatusHistoryToStatus["COACHING"] = "Coaching";
+    AgentStatusHistoryToStatus["OFFLINE"] = "Offline";
+    AgentStatusHistoryToStatus["ON_A_BREAK"] = "On a break";
+    AgentStatusHistoryToStatus["ON_A_CALL"] = "On a call";
+    AgentStatusHistoryToStatus["SPECIAL_TASK"] = "Special task";
+    AgentStatusHistoryToStatus["TRAINING"] = "Training";
+    AgentStatusHistoryToStatus["UNAVAILABLE"] = "Unavailable";
+    AgentStatusHistoryToStatus["UNPLANNED_BREAK"] = "Unplanned Break";
+})(AgentStatusHistoryToStatus = exports.AgentStatusHistoryToStatus || (exports.AgentStatusHistoryToStatus = {}));
+/**
+ * Valid values for AgentStatusHistory.Source
+ *
+ * What triggered this transition: manual agent selection, a voice/Twilio event, or a system-generated change.
+ *
+ * @remarks Available options:
+ * - `Manual` - Manual agent selection
+ * - `System` - System-generated change
+ * - `Voice` - Voice or Twilio event
+ */
+var AgentStatusHistorySource;
+(function (AgentStatusHistorySource) {
+    AgentStatusHistorySource["MANUAL_AGENT_SELECTION"] = "Manual";
+    AgentStatusHistorySource["SYSTEM_GENERATED_CHANGE"] = "System";
+    AgentStatusHistorySource["VOICE_OR_TWILIO_EVENT"] = "Voice";
+})(AgentStatusHistorySource = exports.AgentStatusHistorySource || (exports.AgentStatusHistorySource = {}));
+/**
+ * Valid values for AgentStatusHistory.FromStatus
+ *
+ * Status before this transition. Empty on a user’s very first history row.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+var AgentStatusHistoryFromStatus;
+(function (AgentStatusHistoryFromStatus) {
+    AgentStatusHistoryFromStatus["AFTER_CALL_WORK"] = "After call work";
+    AgentStatusHistoryFromStatus["AVAILABLE"] = "Available";
+    AgentStatusHistoryFromStatus["AWAY"] = "Away";
+    AgentStatusHistoryFromStatus["BACK_OFFICE"] = "Back office";
+    AgentStatusHistoryFromStatus["COACHING"] = "Coaching";
+    AgentStatusHistoryFromStatus["OFFLINE"] = "Offline";
+    AgentStatusHistoryFromStatus["ON_A_BREAK"] = "On a break";
+    AgentStatusHistoryFromStatus["ON_A_CALL"] = "On a call";
+    AgentStatusHistoryFromStatus["SPECIAL_TASK"] = "Special task";
+    AgentStatusHistoryFromStatus["TRAINING"] = "Training";
+    AgentStatusHistoryFromStatus["UNAVAILABLE"] = "Unavailable";
+    AgentStatusHistoryFromStatus["UNPLANNED_BREAK"] = "Unplanned Break";
+})(AgentStatusHistoryFromStatus = exports.AgentStatusHistoryFromStatus || (exports.AgentStatusHistoryFromStatus = {}));
+/**
+ * Property keys for AgentStatusHistory
+ * Use these constants instead of string literals for type safety
+ */
+var AgentStatusHistoryPropertyKeys;
+(function (AgentStatusHistoryPropertyKeys) {
+    /** Status this transition moved the agent into. */
+    AgentStatusHistoryPropertyKeys["ToStatus"] = "ToStatus";
+    /** What triggered this transition: manual agent selection, a voice/Twilio event, or a system-generated change. */
+    AgentStatusHistoryPropertyKeys["Source"] = "Source";
+    /** Status before this transition. Empty on a user’s very first history row. */
+    AgentStatusHistoryPropertyKeys["FromStatus"] = "FromStatus";
+    /** The Odin user this transition belongs to. */
+    AgentStatusHistoryPropertyKeys["UserId"] = "UserId";
+    /** When this transition happened. */
+    AgentStatusHistoryPropertyKeys["ChangedAt"] = "ChangedAt";
+    /** How long the agent spent in FromStatus, in seconds. Empty on the first-ever transition (no prior status to measure). */
+    AgentStatusHistoryPropertyKeys["DurationInPreviousStatusSeconds"] = "DurationInPreviousStatusSeconds";
+})(AgentStatusHistoryPropertyKeys = exports.AgentStatusHistoryPropertyKeys || (exports.AgentStatusHistoryPropertyKeys = {}));
+/**
+ * AgentStatusHistory entity from SupportModule
+ *
+ * Append-only log of agent status transitions: one row per change (from, to, when, source, time spent in the previous status). Never updated after create. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatusHistory
+ * @schemaId bab18158-d61c-42bf-b05d-22f606c951a2
+ * @recordPrefix AGSH
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class AgentStatusHistory extends core_1.OdinRecord {
+}
+exports.AgentStatusHistory = AgentStatusHistory;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for AgentStatusHistory events
+ */
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_CREATED = 'SupportModule.AgentStatusHistory.SubDbRecordCreated';
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_UPDATED = 'SupportModule.AgentStatusHistory.SubDbRecordUpdated';
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DELETED = 'SupportModule.AgentStatusHistory.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for AgentStatusHistory events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_CREATED = 'SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_UPDATED = 'SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_DELETED = 'SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordDeleted';
+/** Event: AgentStatusHistory__User link created */
+exports.ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_CREATED = 'SupportModule.AgentStatusHistory.User.SubDbRecordAssociationCreated';
+/** Event: AgentStatusHistory__User link deleted */
+exports.ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_DELETED = 'SupportModule.AgentStatusHistory.User.SubDbRecordAssociationDeleted';

package/dist/entities-v2/Case.d.ts

@@ -782,6 +782,23 @@ export declare enum CaseLastDialOutcome {
     MACHINE = "MACHINE",
     NO_ANSWER = "NO_ANSWER"
 }
+/**
+ * Valid values for Case.AutoResolutionStatus
+ *
+ * State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991).
+ *
+ * @remarks Available options:
+ * - `CLAIMED` - Claimed
+ * - `FAILED` - Failed
+ * - `IN_PROGRESS` - In progress
+ * - `RESOLVED` - Resolved
+ */
+export declare enum CaseAutoResolutionStatus {
+    CLAIMED = "CLAIMED",
+    FAILED = "FAILED",
+    IN_PROGRESS = "IN_PROGRESS",
+    RESOLVED = "RESOLVED"
+}
 /**
  * Valid values for Case.VulnerableCustomer
  *
@@ -1016,6 +1033,8 @@ export declare enum CasePropertyKeys {
     LastDialAt = "LastDialAt",
     /** LastDialOutcome */
     LastDialOutcome = "LastDialOutcome",
+    /** State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991). */
+    AutoResolutionStatus = "AutoResolutionStatus",
     /** Vulnerable Customer */
     VulnerableCustomer = "VulnerableCustomer",
     /** The Trigger that created this Case. */
@@ -1555,6 +1574,13 @@ export interface CaseProperties {
      * @enum {CaseLastDialOutcome}
      */
     LastDialOutcome: CaseLastDialOutcome;
+    /** State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991).
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseAutoResolutionStatus}
+     */
+    AutoResolutionStatus: CaseAutoResolutionStatus;
     /** Vulnerable Customer
      *
      * @type {ENUM}
@@ -2112,6 +2138,13 @@ export interface OutageCaseProperties {
      * @enum {CaseLastDialOutcome}
      */
     LastDialOutcome: CaseLastDialOutcome;
+    /** State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991).
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {CaseAutoResolutionStatus}
+     */
+    AutoResolutionStatus: CaseAutoResolutionStatus;
     /** Vulnerable Customer
      *
      * @type {ENUM}

package/dist/entities-v2/Case.js

@@ -12,8 +12,8 @@
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = void 0;
+exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseAutoResolutionStatus = exports.CaseLastDialOutcome = exports.CaseEscalationReason = exports.CaseOmbudsmanReason = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
@@ -795,6 +795,24 @@ var CaseLastDialOutcome;
     CaseLastDialOutcome["MACHINE"] = "MACHINE";
     CaseLastDialOutcome["NO_ANSWER"] = "NO_ANSWER";
 })(CaseLastDialOutcome = exports.CaseLastDialOutcome || (exports.CaseLastDialOutcome = {}));
+/**
+ * Valid values for Case.AutoResolutionStatus
+ *
+ * State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991).
+ *
+ * @remarks Available options:
+ * - `CLAIMED` - Claimed
+ * - `FAILED` - Failed
+ * - `IN_PROGRESS` - In progress
+ * - `RESOLVED` - Resolved
+ */
+var CaseAutoResolutionStatus;
+(function (CaseAutoResolutionStatus) {
+    CaseAutoResolutionStatus["CLAIMED"] = "CLAIMED";
+    CaseAutoResolutionStatus["FAILED"] = "FAILED";
+    CaseAutoResolutionStatus["IN_PROGRESS"] = "IN_PROGRESS";
+    CaseAutoResolutionStatus["RESOLVED"] = "RESOLVED";
+})(CaseAutoResolutionStatus = exports.CaseAutoResolutionStatus || (exports.CaseAutoResolutionStatus = {}));
 /**
  * Valid values for Case.VulnerableCustomer
  *
@@ -1033,6 +1051,8 @@ var CasePropertyKeys;
     CasePropertyKeys["LastDialAt"] = "LastDialAt";
     /** LastDialOutcome */
     CasePropertyKeys["LastDialOutcome"] = "LastDialOutcome";
+    /** State of the auto-resolution bot working this case, set when an agent assigns OwnerId to the bot user (CORE-991). */
+    CasePropertyKeys["AutoResolutionStatus"] = "AutoResolutionStatus";
     /** Vulnerable Customer */
     CasePropertyKeys["VulnerableCustomer"] = "VulnerableCustomer";
     /** The Trigger that created this Case. */

package/dist/entities-v2/User.d.ts

@@ -34,6 +34,8 @@ import { SalesTerritoryProperties } from './SalesTerritory';
 import { TwilioWorkerProperties } from './TwilioWorker';
 import { OutboundDialCampaignProperties } from './OutboundDialCampaign';
 import { OutboundDialSessionProperties } from './OutboundDialSession';
+import { AgentStatusProperties } from './AgentStatus';
+import { AgentStatusHistoryProperties } from './AgentStatusHistory';
 /**
  * Available types for User records
  */
@@ -279,6 +281,10 @@ export declare class User extends OdinRecord<UserProperties> {
     OutboundDialCampaign: OdinLink<LinkedOdinRecord<OutboundDialCampaignProperties>>;
     /** Linked OutboundDialSession records (OutboundDialSession__User) */
     OutboundDialSession: OdinLink<LinkedOdinRecord<OutboundDialSessionProperties>>;
+    /** Linked AgentStatus records (AgentStatus__User) */
+    AgentStatus: OdinLink<LinkedOdinRecord<AgentStatusProperties>>;
+    /** Linked AgentStatusHistory records (AgentStatusHistory__User) */
+    AgentStatusHistory: OdinLink<LinkedOdinRecord<AgentStatusHistoryProperties>>;
 }
 /**
  * RabbitMQ routing keys for User events