@d19n/youfibre-odin-sdk 2.0.288 → 2.0.290

package/dist/db-sdk-v2/UserDb.js

@@ -212,6 +212,18 @@ class UserDb extends db_provider_1.DbProvider {
         }
         return this._outbounddialsession;
     }
+    get agentstatus() {
+        if (!this._agentstatus) {
+            this._agentstatus = new db_record_link_manager_1.DbRecordLinkManager(this.principal, this.dbService, 'IdentityModule:User', 'SupportModule:AgentStatus', 'AgentStatus__User');
+        }
+        return this._agentstatus;
+    }
+    get agentstatushistory() {
+        if (!this._agentstatushistory) {
+            this._agentstatushistory = new db_record_link_manager_1.DbRecordLinkManager(this.principal, this.dbService, 'IdentityModule:User', 'SupportModule:AgentStatusHistory', 'AgentStatusHistory__User');
+        }
+        return this._agentstatushistory;
+    }
     // ============================================
     // STANDARD METHODS
     // ============================================

package/dist/entities-v2/AgentStatus.d.ts

@@ -0,0 +1,205 @@
+/**
+ * AgentStatus Entity Definition
+ *
+ * One row per Odin user: current channel-agnostic status, when it started, previous status, voice-sync flag, and change source. Odin-native, independent of Twilio. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatus
+ * @schemaId 047ad49d-9d2d-4005-adf8-8ba24e45e1a3
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { UserProperties } from './User';
+/**
+ * Available types for AgentStatus records
+ */
+export declare enum AgentStatusEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Valid values for AgentStatus.Status
+ *
+ * Current channel-agnostic availability status. Values mirror TwilioActivity.Name.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+export declare enum AgentStatusStatus {
+    AFTER_CALL_WORK = "After call work",
+    AVAILABLE = "Available",
+    AWAY = "Away",
+    BACK_OFFICE = "Back office",
+    COACHING = "Coaching",
+    OFFLINE = "Offline",
+    ON_A_BREAK = "On a break",
+    ON_A_CALL = "On a call",
+    SPECIAL_TASK = "Special task",
+    TRAINING = "Training",
+    UNAVAILABLE = "Unavailable",
+    UNPLANNED_BREAK = "Unplanned Break"
+}
+/**
+ * Valid values for AgentStatus.PreviousStatus
+ *
+ * The status immediately before the current one. Null on a user’s first-ever status write.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+export declare enum AgentStatusPreviousStatus {
+    AFTER_CALL_WORK = "After call work",
+    AVAILABLE = "Available",
+    AWAY = "Away",
+    BACK_OFFICE = "Back office",
+    COACHING = "Coaching",
+    OFFLINE = "Offline",
+    ON_A_BREAK = "On a break",
+    ON_A_CALL = "On a call",
+    SPECIAL_TASK = "Special task",
+    TRAINING = "Training",
+    UNAVAILABLE = "Unavailable",
+    UNPLANNED_BREAK = "Unplanned Break"
+}
+/**
+ * Valid values for AgentStatus.Source
+ *
+ * What triggered the current Status: manual agent selection, a voice/Twilio event, or a system-generated change.
+ *
+ * @remarks Available options:
+ * - `Manual` - Manual agent selection
+ * - `System` - System-generated change
+ * - `Voice` - Voice or Twilio event
+ */
+export declare enum AgentStatusSource {
+    MANUAL_AGENT_SELECTION = "Manual",
+    SYSTEM_GENERATED_CHANGE = "System",
+    VOICE_OR_TWILIO_EVENT = "Voice"
+}
+/**
+ * Property keys for AgentStatus
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum AgentStatusPropertyKeys {
+    /** The Odin user this status belongs to. One AgentStatus row per user (UNIQUE) — the natural key upsertOnCreate upserts against. */
+    UserId = "UserId",
+    /** Current channel-agnostic availability status. Values mirror TwilioActivity.Name. */
+    Status = "Status",
+    /** The status immediately before the current one. Null on a user’s first-ever status write. */
+    PreviousStatus = "PreviousStatus",
+    /** Whether this user’s Odin status should sync to their Twilio Worker. Phase 1: stored only, never read by any sync (no Twilio calls happen yet) — the field exists now so Phase 2 does not need a schema change to turn sync on. */
+    VoiceEnabled = "VoiceEnabled",
+    /** When the current Status began. Reset on every status change. */
+    StatusStartedAt = "StatusStartedAt",
+    /** What triggered the current Status: manual agent selection, a voice/Twilio event, or a system-generated change. */
+    Source = "Source"
+}
+/**
+ * Properties for AgentStatus records
+ *
+ * @see SupportModule:AgentStatus
+ */
+export interface AgentStatusProperties {
+    /** The Odin user this status belongs to. One AgentStatus row per user (UNIQUE) — the natural key upsertOnCreate upserts against.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    UserId: string;
+    /** Current channel-agnostic availability status. Values mirror TwilioActivity.Name.
+     *
+     * @type {ENUM}
+     * @default Available
+     * @enum {AgentStatusStatus}
+     */
+    Status: AgentStatusStatus;
+    /** The status immediately before the current one. Null on a user’s first-ever status write.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {AgentStatusPreviousStatus}
+     */
+    PreviousStatus: AgentStatusPreviousStatus;
+    /** Whether this user’s Odin status should sync to their Twilio Worker. Phase 1: stored only, never read by any sync (no Twilio calls happen yet) — the field exists now so Phase 2 does not need a schema change to turn sync on.
+     *
+     * @type {BOOLEAN}
+     * @default false
+     */
+    VoiceEnabled: boolean;
+    /** When the current Status began. Reset on every status change.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    StatusStartedAt: string;
+    /** What triggered the current Status: manual agent selection, a voice/Twilio event, or a system-generated change.
+     *
+     * @type {ENUM}
+     * @default Manual
+     * @enum {AgentStatusSource}
+     */
+    Source: AgentStatusSource;
+}
+/**
+ * AgentStatus entity from SupportModule
+ *
+ * One row per Odin user: current channel-agnostic status, when it started, previous status, voice-sync flag, and change source. Odin-native, independent of Twilio. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatus
+ * @schemaId 047ad49d-9d2d-4005-adf8-8ba24e45e1a3
+ * @recordPrefix AGST
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class AgentStatus extends OdinRecord<AgentStatusProperties> {
+    entity: 'SupportModule:AgentStatus';
+    type: AgentStatusEntityTypes;
+    schemaId: '047ad49d-9d2d-4005-adf8-8ba24e45e1a3';
+    properties: AgentStatusProperties;
+    /** Linked User records (AgentStatus__User) */
+    User: OdinLink<LinkedOdinRecord<UserProperties>>;
+}
+/**
+ * RabbitMQ routing keys for AgentStatus events
+ */
+export declare const ROUTING_KEY_AGENT_STATUS_CREATED = "SupportModule.AgentStatus.SubDbRecordCreated";
+export declare const ROUTING_KEY_AGENT_STATUS_UPDATED = "SupportModule.AgentStatus.SubDbRecordUpdated";
+export declare const ROUTING_KEY_AGENT_STATUS_DELETED = "SupportModule.AgentStatus.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for AgentStatus events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_AGENT_STATUS_DEFAULT_CREATED = "SupportModule.AgentStatus.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_AGENT_STATUS_DEFAULT_UPDATED = "SupportModule.AgentStatus.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_AGENT_STATUS_DEFAULT_DELETED = "SupportModule.AgentStatus.DEFAULT.SubDbRecordDeleted";
+/** Event: AgentStatus__User link created */
+export declare const ROUTING_KEY_LINK_AGENT_STATUS_USER_CREATED = "SupportModule.AgentStatus.User.SubDbRecordAssociationCreated";
+/** Event: AgentStatus__User link deleted */
+export declare const ROUTING_KEY_LINK_AGENT_STATUS_USER_DELETED = "SupportModule.AgentStatus.User.SubDbRecordAssociationDeleted";

package/dist/entities-v2/AgentStatus.js

@@ -0,0 +1,164 @@
+"use strict";
+/**
+ * AgentStatus Entity Definition
+ *
+ * One row per Odin user: current channel-agnostic status, when it started, previous status, voice-sync flag, and change source. Odin-native, independent of Twilio. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatus
+ * @schemaId 047ad49d-9d2d-4005-adf8-8ba24e45e1a3
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ROUTING_KEY_LINK_AGENT_STATUS_USER_DELETED = exports.ROUTING_KEY_LINK_AGENT_STATUS_USER_CREATED = exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_DELETED = exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_UPDATED = exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_CREATED = exports.ROUTING_KEY_AGENT_STATUS_DELETED = exports.ROUTING_KEY_AGENT_STATUS_UPDATED = exports.ROUTING_KEY_AGENT_STATUS_CREATED = exports.AgentStatus = exports.AgentStatusPropertyKeys = exports.AgentStatusSource = exports.AgentStatusPreviousStatus = exports.AgentStatusStatus = exports.AgentStatusEntityTypes = void 0;
+const core_1 = require("@d19n/odin-types/dist/core");
+/**
+ * Available types for AgentStatus records
+ */
+var AgentStatusEntityTypes;
+(function (AgentStatusEntityTypes) {
+    /** This is the default record type */
+    AgentStatusEntityTypes["DEFAULT"] = "DEFAULT";
+})(AgentStatusEntityTypes = exports.AgentStatusEntityTypes || (exports.AgentStatusEntityTypes = {}));
+/**
+ * Valid values for AgentStatus.Status
+ *
+ * Current channel-agnostic availability status. Values mirror TwilioActivity.Name.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+var AgentStatusStatus;
+(function (AgentStatusStatus) {
+    AgentStatusStatus["AFTER_CALL_WORK"] = "After call work";
+    AgentStatusStatus["AVAILABLE"] = "Available";
+    AgentStatusStatus["AWAY"] = "Away";
+    AgentStatusStatus["BACK_OFFICE"] = "Back office";
+    AgentStatusStatus["COACHING"] = "Coaching";
+    AgentStatusStatus["OFFLINE"] = "Offline";
+    AgentStatusStatus["ON_A_BREAK"] = "On a break";
+    AgentStatusStatus["ON_A_CALL"] = "On a call";
+    AgentStatusStatus["SPECIAL_TASK"] = "Special task";
+    AgentStatusStatus["TRAINING"] = "Training";
+    AgentStatusStatus["UNAVAILABLE"] = "Unavailable";
+    AgentStatusStatus["UNPLANNED_BREAK"] = "Unplanned Break";
+})(AgentStatusStatus = exports.AgentStatusStatus || (exports.AgentStatusStatus = {}));
+/**
+ * Valid values for AgentStatus.PreviousStatus
+ *
+ * The status immediately before the current one. Null on a user’s first-ever status write.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+var AgentStatusPreviousStatus;
+(function (AgentStatusPreviousStatus) {
+    AgentStatusPreviousStatus["AFTER_CALL_WORK"] = "After call work";
+    AgentStatusPreviousStatus["AVAILABLE"] = "Available";
+    AgentStatusPreviousStatus["AWAY"] = "Away";
+    AgentStatusPreviousStatus["BACK_OFFICE"] = "Back office";
+    AgentStatusPreviousStatus["COACHING"] = "Coaching";
+    AgentStatusPreviousStatus["OFFLINE"] = "Offline";
+    AgentStatusPreviousStatus["ON_A_BREAK"] = "On a break";
+    AgentStatusPreviousStatus["ON_A_CALL"] = "On a call";
+    AgentStatusPreviousStatus["SPECIAL_TASK"] = "Special task";
+    AgentStatusPreviousStatus["TRAINING"] = "Training";
+    AgentStatusPreviousStatus["UNAVAILABLE"] = "Unavailable";
+    AgentStatusPreviousStatus["UNPLANNED_BREAK"] = "Unplanned Break";
+})(AgentStatusPreviousStatus = exports.AgentStatusPreviousStatus || (exports.AgentStatusPreviousStatus = {}));
+/**
+ * Valid values for AgentStatus.Source
+ *
+ * What triggered the current Status: manual agent selection, a voice/Twilio event, or a system-generated change.
+ *
+ * @remarks Available options:
+ * - `Manual` - Manual agent selection
+ * - `System` - System-generated change
+ * - `Voice` - Voice or Twilio event
+ */
+var AgentStatusSource;
+(function (AgentStatusSource) {
+    AgentStatusSource["MANUAL_AGENT_SELECTION"] = "Manual";
+    AgentStatusSource["SYSTEM_GENERATED_CHANGE"] = "System";
+    AgentStatusSource["VOICE_OR_TWILIO_EVENT"] = "Voice";
+})(AgentStatusSource = exports.AgentStatusSource || (exports.AgentStatusSource = {}));
+/**
+ * Property keys for AgentStatus
+ * Use these constants instead of string literals for type safety
+ */
+var AgentStatusPropertyKeys;
+(function (AgentStatusPropertyKeys) {
+    /** The Odin user this status belongs to. One AgentStatus row per user (UNIQUE) — the natural key upsertOnCreate upserts against. */
+    AgentStatusPropertyKeys["UserId"] = "UserId";
+    /** Current channel-agnostic availability status. Values mirror TwilioActivity.Name. */
+    AgentStatusPropertyKeys["Status"] = "Status";
+    /** The status immediately before the current one. Null on a user’s first-ever status write. */
+    AgentStatusPropertyKeys["PreviousStatus"] = "PreviousStatus";
+    /** Whether this user’s Odin status should sync to their Twilio Worker. Phase 1: stored only, never read by any sync (no Twilio calls happen yet) — the field exists now so Phase 2 does not need a schema change to turn sync on. */
+    AgentStatusPropertyKeys["VoiceEnabled"] = "VoiceEnabled";
+    /** When the current Status began. Reset on every status change. */
+    AgentStatusPropertyKeys["StatusStartedAt"] = "StatusStartedAt";
+    /** What triggered the current Status: manual agent selection, a voice/Twilio event, or a system-generated change. */
+    AgentStatusPropertyKeys["Source"] = "Source";
+})(AgentStatusPropertyKeys = exports.AgentStatusPropertyKeys || (exports.AgentStatusPropertyKeys = {}));
+/**
+ * AgentStatus entity from SupportModule
+ *
+ * One row per Odin user: current channel-agnostic status, when it started, previous status, voice-sync flag, and change source. Odin-native, independent of Twilio. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatus
+ * @schemaId 047ad49d-9d2d-4005-adf8-8ba24e45e1a3
+ * @recordPrefix AGST
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+class AgentStatus extends core_1.OdinRecord {
+}
+exports.AgentStatus = AgentStatus;
+// ============================================
+// RABBITMQ EVENT ROUTING KEYS
+// ============================================
+/**
+ * RabbitMQ routing keys for AgentStatus events
+ */
+exports.ROUTING_KEY_AGENT_STATUS_CREATED = 'SupportModule.AgentStatus.SubDbRecordCreated';
+exports.ROUTING_KEY_AGENT_STATUS_UPDATED = 'SupportModule.AgentStatus.SubDbRecordUpdated';
+exports.ROUTING_KEY_AGENT_STATUS_DELETED = 'SupportModule.AgentStatus.SubDbRecordDeleted';
+/**
+ * Type-specific routing keys for AgentStatus events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_CREATED = 'SupportModule.AgentStatus.DEFAULT.SubDbRecordCreated';
+/** This is the default record type updated */
+exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_UPDATED = 'SupportModule.AgentStatus.DEFAULT.SubDbRecordUpdated';
+/** This is the default record type deleted */
+exports.ROUTING_KEY_AGENT_STATUS_DEFAULT_DELETED = 'SupportModule.AgentStatus.DEFAULT.SubDbRecordDeleted';
+/** Event: AgentStatus__User link created */
+exports.ROUTING_KEY_LINK_AGENT_STATUS_USER_CREATED = 'SupportModule.AgentStatus.User.SubDbRecordAssociationCreated';
+/** Event: AgentStatus__User link deleted */
+exports.ROUTING_KEY_LINK_AGENT_STATUS_USER_DELETED = 'SupportModule.AgentStatus.User.SubDbRecordAssociationDeleted';

package/dist/entities-v2/AgentStatusHistory.d.ts

@@ -0,0 +1,205 @@
+/**
+ * AgentStatusHistory Entity Definition
+ *
+ * Append-only log of agent status transitions: one row per change (from, to, when, source, time spent in the previous status). Never updated after create. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatusHistory
+ * @schemaId bab18158-d61c-42bf-b05d-22f606c951a2
+ *
+ * AUTO-GENERATED - DO NOT EDIT DIRECTLY
+ * Generated from Odin schema definition
+ */
+import { OdinRecord, OdinLink, LinkedOdinRecord } from '@d19n/odin-types/dist/core';
+import { UserProperties } from './User';
+/**
+ * Available types for AgentStatusHistory records
+ */
+export declare enum AgentStatusHistoryEntityTypes {
+    /** This is the default record type */
+    DEFAULT = "DEFAULT"
+}
+/**
+ * Valid values for AgentStatusHistory.ToStatus
+ *
+ * Status this transition moved the agent into.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+export declare enum AgentStatusHistoryToStatus {
+    AFTER_CALL_WORK = "After call work",
+    AVAILABLE = "Available",
+    AWAY = "Away",
+    BACK_OFFICE = "Back office",
+    COACHING = "Coaching",
+    OFFLINE = "Offline",
+    ON_A_BREAK = "On a break",
+    ON_A_CALL = "On a call",
+    SPECIAL_TASK = "Special task",
+    TRAINING = "Training",
+    UNAVAILABLE = "Unavailable",
+    UNPLANNED_BREAK = "Unplanned Break"
+}
+/**
+ * Valid values for AgentStatusHistory.Source
+ *
+ * What triggered this transition: manual agent selection, a voice/Twilio event, or a system-generated change.
+ *
+ * @remarks Available options:
+ * - `Manual` - Manual agent selection
+ * - `System` - System-generated change
+ * - `Voice` - Voice or Twilio event
+ */
+export declare enum AgentStatusHistorySource {
+    MANUAL_AGENT_SELECTION = "Manual",
+    SYSTEM_GENERATED_CHANGE = "System",
+    VOICE_OR_TWILIO_EVENT = "Voice"
+}
+/**
+ * Valid values for AgentStatusHistory.FromStatus
+ *
+ * Status before this transition. Empty on a user’s very first history row.
+ *
+ * @remarks Available options:
+ * - `After call work`
+ * - `Available`
+ * - `Away`
+ * - `Back office`
+ * - `Coaching`
+ * - `Offline`
+ * - `On a break`
+ * - `On a call`
+ * - `Special task`
+ * - `Training`
+ * - `Unavailable`
+ * - `Unplanned Break`
+ */
+export declare enum AgentStatusHistoryFromStatus {
+    AFTER_CALL_WORK = "After call work",
+    AVAILABLE = "Available",
+    AWAY = "Away",
+    BACK_OFFICE = "Back office",
+    COACHING = "Coaching",
+    OFFLINE = "Offline",
+    ON_A_BREAK = "On a break",
+    ON_A_CALL = "On a call",
+    SPECIAL_TASK = "Special task",
+    TRAINING = "Training",
+    UNAVAILABLE = "Unavailable",
+    UNPLANNED_BREAK = "Unplanned Break"
+}
+/**
+ * Property keys for AgentStatusHistory
+ * Use these constants instead of string literals for type safety
+ */
+export declare enum AgentStatusHistoryPropertyKeys {
+    /** Status this transition moved the agent into. */
+    ToStatus = "ToStatus",
+    /** What triggered this transition: manual agent selection, a voice/Twilio event, or a system-generated change. */
+    Source = "Source",
+    /** Status before this transition. Empty on a user’s very first history row. */
+    FromStatus = "FromStatus",
+    /** The Odin user this transition belongs to. */
+    UserId = "UserId",
+    /** When this transition happened. */
+    ChangedAt = "ChangedAt",
+    /** How long the agent spent in FromStatus, in seconds. Empty on the first-ever transition (no prior status to measure). */
+    DurationInPreviousStatusSeconds = "DurationInPreviousStatusSeconds"
+}
+/**
+ * Properties for AgentStatusHistory records
+ *
+ * @see SupportModule:AgentStatusHistory
+ */
+export interface AgentStatusHistoryProperties {
+    /** Status this transition moved the agent into.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {AgentStatusHistoryToStatus}
+     */
+    ToStatus: AgentStatusHistoryToStatus;
+    /** What triggered this transition: manual agent selection, a voice/Twilio event, or a system-generated change.
+     *
+     * @type {ENUM}
+     * @default Manual
+     * @enum {AgentStatusHistorySource}
+     */
+    Source: AgentStatusHistorySource;
+    /** Status before this transition. Empty on a user’s very first history row.
+     *
+     * @type {ENUM}
+     * @default
+     * @enum {AgentStatusHistoryFromStatus}
+     */
+    FromStatus: AgentStatusHistoryFromStatus;
+    /** The Odin user this transition belongs to.
+     *
+     * @type {LOOKUP}
+     * @default
+     */
+    UserId: string;
+    /** When this transition happened.
+     *
+     * @type {DATE_TIME}
+     * @default
+     */
+    ChangedAt: string;
+    /** How long the agent spent in FromStatus, in seconds. Empty on the first-ever transition (no prior status to measure).
+     *
+     * @type {NUMBER}
+     * @default
+     */
+    DurationInPreviousStatusSeconds: number;
+}
+/**
+ * AgentStatusHistory entity from SupportModule
+ *
+ * Append-only log of agent status transitions: one row per change (from, to, when, source, time spent in the previous status). Never updated after create. Phase 1 POC (CASES-1729).
+ *
+ * @module SupportModule
+ * @entity AgentStatusHistory
+ * @schemaId bab18158-d61c-42bf-b05d-22f606c951a2
+ * @recordPrefix AGSH
+ * @capabilities searchable, updateable, undeletable, triggerable
+ */
+export declare class AgentStatusHistory extends OdinRecord<AgentStatusHistoryProperties> {
+    entity: 'SupportModule:AgentStatusHistory';
+    type: AgentStatusHistoryEntityTypes;
+    schemaId: 'bab18158-d61c-42bf-b05d-22f606c951a2';
+    properties: AgentStatusHistoryProperties;
+    /** Linked User records (AgentStatusHistory__User) */
+    User: OdinLink<LinkedOdinRecord<UserProperties>>;
+}
+/**
+ * RabbitMQ routing keys for AgentStatusHistory events
+ */
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_CREATED = "SupportModule.AgentStatusHistory.SubDbRecordCreated";
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_UPDATED = "SupportModule.AgentStatusHistory.SubDbRecordUpdated";
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_DELETED = "SupportModule.AgentStatusHistory.SubDbRecordDeleted";
+/**
+ * Type-specific routing keys for AgentStatusHistory events
+ * Subscribe to these for events on specific entity types only
+ */
+/** This is the default record type created */
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_CREATED = "SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordCreated";
+/** This is the default record type updated */
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_UPDATED = "SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordUpdated";
+/** This is the default record type deleted */
+export declare const ROUTING_KEY_AGENT_STATUS_HISTORY_DEFAULT_DELETED = "SupportModule.AgentStatusHistory.DEFAULT.SubDbRecordDeleted";
+/** Event: AgentStatusHistory__User link created */
+export declare const ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_CREATED = "SupportModule.AgentStatusHistory.User.SubDbRecordAssociationCreated";
+/** Event: AgentStatusHistory__User link deleted */
+export declare const ROUTING_KEY_LINK_AGENT_STATUS_HISTORY_USER_DELETED = "SupportModule.AgentStatusHistory.User.SubDbRecordAssociationDeleted";