@d19n/youfibre-odin-sdk 2.0.239 → 2.0.241

package/dist/entities-v2/Case.js

@@ -6,21 +6,21 @@
  *
  * @module SupportModule
  * @entity Case
- * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
+ * @schemaId e5ebfc85-e2ff-458f-8341-55a8e1bf9a52
  *
  * AUTO-GENERATED - DO NOT EDIT DIRECTLY
  * Generated from Odin schema definition
  */
 Object.defineProperty(exports, "__esModule", { value: true });
-exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDeprecated = exports.CaseRetentionOutcome = exports.CaseVulnerableCustomer = exports.CaseLastDialOutcome = exports.CaseSource = exports.CaseReasonForReview = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBusinessArea = exports.CaseRetentionOffer = exports.CaseSla = exports.CaseReasonForLeaving = exports.CaseDpaCustomerType = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseBlockedReason = exports.CaseSubCategory = exports.CaseCategory = exports.CaseChannel = exports.CaseProblem = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseFormalComplaint = exports.CaseOrigin = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseCsatAgentReason = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
-exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_USER_DELETED = exports.ROUTING_KEY_LINK_CASE_USER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = void 0;
+exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = exports.ROUTING_KEY_CASE_OUTAGE_DELETED = exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = exports.ROUTING_KEY_CASE_OUTAGE_CREATED = exports.ROUTING_KEY_CASE_DEFAULT_DELETED = exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = exports.ROUTING_KEY_CASE_DEFAULT_CREATED = exports.ROUTING_KEY_CASE_DELETED = exports.ROUTING_KEY_CASE_UPDATED = exports.ROUTING_KEY_CASE_CREATED = exports.Case = exports.CasePropertyKeys = exports.CaseDpaCustomerType = exports.CaseSubCategory = exports.CaseSource = exports.CaseReasonForReview = exports.CaseDpaCustomerCategory = exports.CaseConversationStatus = exports.CaseImpact = exports.CaseCsatReason = exports.CaseBlockedReason = exports.CaseCategory = exports.CaseChannel = exports.CaseBusinessArea = exports.CaseProblem = exports.CaseSla = exports.CaseOrigin = exports.CaseDeprecated = exports.CaseRetentionOffer = exports.CaseReasonForLeaving = exports.CaseRetentionOutcome = exports.CasePrimaryExceptionReason = exports.CasePrimaryException = exports.CaseCsatAgentReason = exports.CaseProviders = exports.CaseCsatResolutionReason = exports.CaseComplaint = exports.CaseFormalComplaint = exports.OutageCaseStageKeys = exports.OutageCaseStageNames = exports.DefaultCaseStageKeys = exports.DefaultCaseStageNames = exports.CaseEntityTypes = void 0;
+exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = void 0;
 const core_1 = require("@d19n/odin-types/dist/core");
 /**
  * Available types for Case records
  */
 var CaseEntityTypes;
 (function (CaseEntityTypes) {
-    /** This is the default record type */
+    /** DEFAULT */
     CaseEntityTypes["DEFAULT"] = "DEFAULT";
     /** Outage */
     CaseEntityTypes["OUTAGE"] = "OUTAGE";
@@ -102,36 +102,32 @@ var OutageCaseStageKeys;
     OutageCaseStageKeys["OutagePipelineStageClosed"] = "OutagePipelineStageClosed";
 })(OutageCaseStageKeys = exports.OutageCaseStageKeys || (exports.OutageCaseStageKeys = {}));
 /**
- * Valid values for Case.CsatAgentReason
+ * Valid values for Case.FormalComplaint
  *
- * Agent CSAT Reason
+ * Formal Complaint
  *
  * @remarks Available options:
- * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
- * - `OTHER` - Other
- * - `POOR_COMMUNICATION_OR_TONE` - Poor communication or tone
- * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
+ * - `YES` - Yes
+ * - `NO` - No
  */
-var CaseCsatAgentReason;
-(function (CaseCsatAgentReason) {
-    CaseCsatAgentReason["INTERACTION_TOOK_TOO_LONG"] = "INTERACTION_TOOK_TOO_LONG";
-    CaseCsatAgentReason["OTHER"] = "OTHER";
-    CaseCsatAgentReason["POOR_COMMUNICATION_OR_TONE"] = "POOR_COMMUNICATION_OR_TONE";
-    CaseCsatAgentReason["PROVIDED_INFORMATION_UNCLEAR"] = "PROVIDED_INFORMATION_UNCLEAR";
-})(CaseCsatAgentReason = exports.CaseCsatAgentReason || (exports.CaseCsatAgentReason = {}));
+var CaseFormalComplaint;
+(function (CaseFormalComplaint) {
+    CaseFormalComplaint["YES"] = "YES";
+    CaseFormalComplaint["NO"] = "NO";
+})(CaseFormalComplaint = exports.CaseFormalComplaint || (exports.CaseFormalComplaint = {}));
 /**
  * Valid values for Case.Complaint
  *
  * Complaint
  *
  * @remarks Available options:
- * - `NO` - No
  * - `YES` - Yes
+ * - `NO` - No
  */
 var CaseComplaint;
 (function (CaseComplaint) {
-    CaseComplaint["NO"] = "NO";
     CaseComplaint["YES"] = "YES";
+    CaseComplaint["NO"] = "NO";
 })(CaseComplaint = exports.CaseComplaint || (exports.CaseComplaint = {}));
 /**
  * Valid values for Case.CsatResolutionReason
@@ -139,17 +135,17 @@ var CaseComplaint;
  * Main reason for the resolution CSAT score.
  *
  * @remarks Available options:
- * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
  * - `ISSUE_NOT_FULLY_RESOLVED` - Issue not fully resolved
- * - `OTHER` - Other
  * - `RESOLUTION_DID_NOT_WORK` - Resolution did not work
+ * - `OTHER` - Other
+ * - `ADDITIONAL_STEPS_REQUIRED` - Additional steps required
  */
 var CaseCsatResolutionReason;
 (function (CaseCsatResolutionReason) {
-    CaseCsatResolutionReason["ADDITIONAL_STEPS_REQUIRED"] = "ADDITIONAL_STEPS_REQUIRED";
     CaseCsatResolutionReason["ISSUE_NOT_FULLY_RESOLVED"] = "ISSUE_NOT_FULLY_RESOLVED";
-    CaseCsatResolutionReason["OTHER"] = "OTHER";
     CaseCsatResolutionReason["RESOLUTION_DID_NOT_WORK"] = "RESOLUTION_DID_NOT_WORK";
+    CaseCsatResolutionReason["OTHER"] = "OTHER";
+    CaseCsatResolutionReason["ADDITIONAL_STEPS_REQUIRED"] = "ADDITIONAL_STEPS_REQUIRED";
 })(CaseCsatResolutionReason = exports.CaseCsatResolutionReason || (exports.CaseCsatResolutionReason = {}));
 /**
  * Valid values for Case.Providers
@@ -158,85 +154,69 @@ var CaseCsatResolutionReason;
  *
  * @remarks Available options:
  * - `Brsk`
+ * - `Netomnia`
  * - `Cityfibre`
  * - `CITYFIBRE`
- * - `Netomnia`
  */
 var CaseProviders;
 (function (CaseProviders) {
     CaseProviders["BRSK"] = "Brsk";
-    CaseProviders["CITYFIBRE"] = "Cityfibre";
     CaseProviders["NETOMNIA"] = "Netomnia";
+    CaseProviders["CITYFIBRE"] = "Cityfibre";
 })(CaseProviders = exports.CaseProviders || (exports.CaseProviders = {}));
 /**
- * Valid values for Case.Origin
- *
- * origin of case (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
- * - `ODIN_AUTOMATION` - Odin Automation
- * - `OMNI` - Omni
- * - `WEBSITE` - Website
- * - `YOUFIBRE` - YouFibre
- */
-var CaseOrigin;
-(function (CaseOrigin) {
-    CaseOrigin["CUSTOMER_PORTAL_MOBILE"] = "CUSTOMER_PORTAL_MOBILE";
-    CaseOrigin["ODIN_AUTOMATION"] = "ODIN_AUTOMATION";
-    CaseOrigin["OMNI"] = "OMNI";
-    CaseOrigin["WEBSITE"] = "WEBSITE";
-    CaseOrigin["YOU_FIBRE"] = "YOUFIBRE";
-})(CaseOrigin = exports.CaseOrigin || (exports.CaseOrigin = {}));
-/**
- * Valid values for Case.FormalComplaint
+ * Valid values for Case.CsatAgentReason
  *
- * Formal Complaint
+ * Agent CSAT Reason
  *
  * @remarks Available options:
- * - `NO` - No
- * - `YES` - Yes
+ * - `POOR_COMMUNICATION_OR_TONE` - Poor communication or tone
+ * - `PROVIDED_INFORMATION_UNCLEAR` - Provided information unclear
+ * - `INTERACTION_TOOK_TOO_LONG` - Interaction took too long
+ * - `OTHER` - Other
  */
-var CaseFormalComplaint;
-(function (CaseFormalComplaint) {
-    CaseFormalComplaint["NO"] = "NO";
-    CaseFormalComplaint["YES"] = "YES";
-})(CaseFormalComplaint = exports.CaseFormalComplaint || (exports.CaseFormalComplaint = {}));
+var CaseCsatAgentReason;
+(function (CaseCsatAgentReason) {
+    CaseCsatAgentReason["POOR_COMMUNICATION_OR_TONE"] = "POOR_COMMUNICATION_OR_TONE";
+    CaseCsatAgentReason["PROVIDED_INFORMATION_UNCLEAR"] = "PROVIDED_INFORMATION_UNCLEAR";
+    CaseCsatAgentReason["INTERACTION_TOOK_TOO_LONG"] = "INTERACTION_TOOK_TOO_LONG";
+    CaseCsatAgentReason["OTHER"] = "OTHER";
+})(CaseCsatAgentReason = exports.CaseCsatAgentReason || (exports.CaseCsatAgentReason = {}));
 /**
  * Valid values for Case.PrimaryException
  *
  * Primary Exception
  *
  * @remarks Available options:
- * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
- * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
- * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
- * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
- * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
- * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
- * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
  * - `SERVICE_AGENT_CONDUCT` - Service - Agent Conduct
- * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
- * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
  * - `SERVICE_MISINFORMATION` - Service - Mis-Information
- * - `SERVICE_RESPONSE_TIMES` - Service - Response Times
+ * - `SERVICE_ISSUE_RECOGNITION` - Service - Issue recognition
  * - `SERVICE_VERBAL_COMMUNICATION` - Service - Verbal communication
+ * - `SERVICE_ESCALATION_PROCESS` - Service - Escalation process
+ * - `SALES_MISREPRESENTATION_&_ACCURACY_FAILURES` - Sales - Misrepresentation & Accuracy Failures
+ * - `SALES_PRICING_&_COMMERCIAL` - Sales - Pricing & Commercial
+ * - `SALES_PRESSURE_&_ETHICS` - Sales - Pressure & Ethics
+ * - `INSTALLATIONS_SCHEDULING_&_COORDINATION` - Installations - Scheduling & Coordination
+ * - `INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION` - Installations - Civil Works & Construction
+ * - `INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES` - Installations - Technical Installation Issues
+ * - `INSTALLATIONS_ENGINEER_QUALITY` - Installations - Engineer Quality
  */
 var CasePrimaryException;
 (function (CasePrimaryException) {
-    CasePrimaryException["INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION"] = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION";
-    CasePrimaryException["INSTALLATIONS_ENGINEER_QUALITY"] = "INSTALLATIONS_ENGINEER_QUALITY";
-    CasePrimaryException["INSTALLATIONS_SCHEDULING_COORDINATION"] = "INSTALLATIONS_SCHEDULING_&_COORDINATION";
-    CasePrimaryException["INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES"] = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES";
-    CasePrimaryException["SALES_MISREPRESENTATION_ACCURACY_FAILURES"] = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES";
-    CasePrimaryException["SALES_PRESSURE_ETHICS"] = "SALES_PRESSURE_&_ETHICS";
-    CasePrimaryException["SALES_PRICING_COMMERCIAL"] = "SALES_PRICING_&_COMMERCIAL";
+    CasePrimaryException["SERVICE_RESPONSE_TIMES"] = "SERVICE_RESPONSE_TIMES";
     CasePrimaryException["SERVICE_AGENT_CONDUCT"] = "SERVICE_AGENT_CONDUCT";
-    CasePrimaryException["SERVICE_ESCALATION_PROCESS"] = "SERVICE_ESCALATION_PROCESS";
-    CasePrimaryException["SERVICE_ISSUE_RECOGNITION"] = "SERVICE_ISSUE_RECOGNITION";
     CasePrimaryException["SERVICE_MIS_INFORMATION"] = "SERVICE_MISINFORMATION";
-    CasePrimaryException["SERVICE_RESPONSE_TIMES"] = "SERVICE_RESPONSE_TIMES";
+    CasePrimaryException["SERVICE_ISSUE_RECOGNITION"] = "SERVICE_ISSUE_RECOGNITION";
     CasePrimaryException["SERVICE_VERBAL_COMMUNICATION"] = "SERVICE_VERBAL_COMMUNICATION";
+    CasePrimaryException["SERVICE_ESCALATION_PROCESS"] = "SERVICE_ESCALATION_PROCESS";
+    CasePrimaryException["SALES_MISREPRESENTATION_ACCURACY_FAILURES"] = "SALES_MISREPRESENTATION_&_ACCURACY_FAILURES";
+    CasePrimaryException["SALES_PRICING_COMMERCIAL"] = "SALES_PRICING_&_COMMERCIAL";
+    CasePrimaryException["SALES_PRESSURE_ETHICS"] = "SALES_PRESSURE_&_ETHICS";
+    CasePrimaryException["INSTALLATIONS_SCHEDULING_COORDINATION"] = "INSTALLATIONS_SCHEDULING_&_COORDINATION";
+    CasePrimaryException["INSTALLATIONS_CIVIL_WORKS_CONSTRUCTION"] = "INSTALLATIONS_CIVIL_WORKS_&_CONSTRUCTION";
+    CasePrimaryException["INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES"] = "INSTALLATIONS_TECHNICAL_INSTALLATION_ISSUES";
+    CasePrimaryException["INSTALLATIONS_ENGINEER_QUALITY"] = "INSTALLATIONS_ENGINEER_QUALITY";
 })(CasePrimaryException = exports.CasePrimaryException || (exports.CasePrimaryException = {}));
 /**
  * Valid values for Case.PrimaryExceptionReason
@@ -244,434 +224,345 @@ var CasePrimaryException;
  * Primary Exception Reason
  *
  * @remarks Available options:
- * - `AGENT_AUDIBILITY` - Agent audibility
- * - `ARTIFICIAL_URGENCY` - Artificial urgency
- * - `CALL_HOLD_TIMES` - Call hold times
- * - `CAPABILITY_OVERSTATEMENT` - Capability Overstatement
  * - `CHAT_UNAVAILABLE_OR_SLOW` - Chat unavailable or slow
- * - `COMPLAINT_NOT_ACKNOWLEDGED` - Complaint not acknowledged
- * - `CONFLICTING_INFORMATION` - Conflicting information
- * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
- * - `CREW_AVAILABILITY_ISSUES` - Crew availability issues
- * - `DISCOUNT_MISALIGNMENT` - Discount misalignment
- * - `DISMISSED_THEIR_COMPLAINT` - Dismissed their complaint
- * - `DISMISSIVE` - Dismissive
- * - `DUCT_BLOCKAGE_ISSUES` - Duct blockage issues
+ * - `MISSED_CALLBACKS` - Missed callbacks
+ * - `CALL_HOLD_TIMES` - Call hold times
  * - `EMAIL_RESPONSE_TIMES` - Email response times
- * - `ENGINEER_CONDUCT` - Engineer conduct
+ * - `RUDE_OR_UNHELPFUL_BEHAVIOR` - Rude or unhelpful behavior
+ * - `DISMISSIVE` - Dismissive
+ * - `LACK_OF_EMPATHY` - Lack of empathy
+ * - `VULNERABILITY_MISSED` - Vulnerability missed
+ * - `MISADVISED_THE_CUSTOMER` - Mis-advised the customer
+ * - `CONFLICTING_INFORMATION_PROVIDED` - Conflicting information provided
+ * - `WRONG_ADVICE` - Wrong advice
+ * - `CONFLICTING_INFORMATION` - Conflicting information
+ * - `INCOMPLETE_RESOLUTION` - Incomplete resolution
+ * - `NO_UPDATE_AFTER_INITIAL_CONTACT` - No update after initial contact
+ * - `ENGINEER_TIMES_INCORRECT` - Engineer times incorrect
  * - ... and 38 more
  */
 var CasePrimaryExceptionReason;
 (function (CasePrimaryExceptionReason) {
-    CasePrimaryExceptionReason["AGENT_AUDIBILITY"] = "AGENT_AUDIBILITY";
-    CasePrimaryExceptionReason["ARTIFICIAL_URGENCY"] = "ARTIFICIAL_URGENCY";
-    CasePrimaryExceptionReason["CALL_HOLD_TIMES"] = "CALL_HOLD_TIMES";
-    CasePrimaryExceptionReason["CAPABILITY_OVERSTATEMENT"] = "CAPABILITY_OVERSTATEMENT";
     CasePrimaryExceptionReason["CHAT_UNAVAILABLE_OR_SLOW"] = "CHAT_UNAVAILABLE_OR_SLOW";
-    CasePrimaryExceptionReason["COMPLAINT_NOT_ACKNOWLEDGED"] = "COMPLAINT_NOT_ACKNOWLEDGED";
-    CasePrimaryExceptionReason["CONFLICTING_INFORMATION"] = "CONFLICTING_INFORMATION";
-    CasePrimaryExceptionReason["CONFLICTING_INFORMATION_PROVIDED"] = "CONFLICTING_INFORMATION_PROVIDED";
-    CasePrimaryExceptionReason["CREW_AVAILABILITY_ISSUES"] = "CREW_AVAILABILITY_ISSUES";
-    CasePrimaryExceptionReason["DISCOUNT_MISALIGNMENT"] = "DISCOUNT_MISALIGNMENT";
-    CasePrimaryExceptionReason["DISMISSED_THEIR_COMPLAINT"] = "DISMISSED_THEIR_COMPLAINT";
-    CasePrimaryExceptionReason["DISMISSIVE"] = "DISMISSIVE";
-    CasePrimaryExceptionReason["DUCT_BLOCKAGE_ISSUES"] = "DUCT_BLOCKAGE_ISSUES";
+    CasePrimaryExceptionReason["MISSED_CALLBACKS"] = "MISSED_CALLBACKS";
+    CasePrimaryExceptionReason["CALL_HOLD_TIMES"] = "CALL_HOLD_TIMES";
     CasePrimaryExceptionReason["EMAIL_RESPONSE_TIMES"] = "EMAIL_RESPONSE_TIMES";
-    CasePrimaryExceptionReason["ENGINEER_CONDUCT"] = "ENGINEER_CONDUCT";
+    CasePrimaryExceptionReason["RUDE_OR_UNHELPFUL_BEHAVIOR"] = "RUDE_OR_UNHELPFUL_BEHAVIOR";
+    CasePrimaryExceptionReason["DISMISSIVE"] = "DISMISSIVE";
+    CasePrimaryExceptionReason["LACK_OF_EMPATHY"] = "LACK_OF_EMPATHY";
+    CasePrimaryExceptionReason["VULNERABILITY_MISSED"] = "VULNERABILITY_MISSED";
+    CasePrimaryExceptionReason["MIS_ADVISED_THE_CUSTOMER"] = "MISADVISED_THE_CUSTOMER";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION_PROVIDED"] = "CONFLICTING_INFORMATION_PROVIDED";
+    CasePrimaryExceptionReason["WRONG_ADVICE"] = "WRONG_ADVICE";
+    CasePrimaryExceptionReason["CONFLICTING_INFORMATION"] = "CONFLICTING_INFORMATION";
+    CasePrimaryExceptionReason["INCOMPLETE_RESOLUTION"] = "INCOMPLETE_RESOLUTION";
+    CasePrimaryExceptionReason["NO_UPDATE_AFTER_INITIAL_CONTACT"] = "NO_UPDATE_AFTER_INITIAL_CONTACT";
     CasePrimaryExceptionReason["ENGINEER_TIMES_INCORRECT"] = "ENGINEER_TIMES_INCORRECT";
+    CasePrimaryExceptionReason["AGENT_AUDIBILITY"] = "AGENT_AUDIBILITY";
+    CasePrimaryExceptionReason["COMPLAINT_NOT_ACKNOWLEDGED"] = "COMPLAINT_NOT_ACKNOWLEDGED";
+    CasePrimaryExceptionReason["POOR_OR_NO_OBJECTION_HANDLING"] = "POOR_OR_NO_OBJECTION_HANDLING";
+    CasePrimaryExceptionReason["DISMISSED_THEIR_COMPLAINT"] = "DISMISSED_THEIR_COMPLAINT";
     CasePrimaryExceptionReason["ESCALATION_PROCESS_NOT_FOLLOWED"] = "ESCALATION_PROCESS_NOT_FOLLOWED";
     CasePrimaryExceptionReason["FEATURE_MISREPRESENTATION"] = "FEATURE_MISREPRESENTATION";
-    CasePrimaryExceptionReason["FORCED_UPSELL"] = "FORCED_UPSELL";
-    CasePrimaryExceptionReason["HIDDEN_FEES"] = "HIDDEN_FEES";
-    CasePrimaryExceptionReason["HIGH_PRESSURE_TACTICS"] = "HIGH-PRESSURE_TACTICS";
+    CasePrimaryExceptionReason["CAPABILITY_OVERSTATEMENT"] = "CAPABILITY_OVERSTATEMENT";
+    CasePrimaryExceptionReason["UNDISCLOSED_LIMITATIONS"] = "UNDISCLOSED_LIMITATIONS";
     CasePrimaryExceptionReason["INACCURATE_COMPARISONS"] = "INACCURATE_COMPARISONS";
-    CasePrimaryExceptionReason["IN_A_RUSH_TO_FINISH"] = "IN_A_RUSH_TO_FINISH";
-    CasePrimaryExceptionReason["INCOMPLETE_NETWORK_TESTING"] = "INCOMPLETE_NETWORK_TESTING";
-    CasePrimaryExceptionReason["INCOMPLETE_RESOLUTION"] = "INCOMPLETE_RESOLUTION";
+    CasePrimaryExceptionReason["VERBAL_VS_WRITTEN_MISMATCH"] = "VERBAL_VS_WRITTEN_MISMATCH";
     CasePrimaryExceptionReason["INCORRECT_PRICING"] = "INCORRECT_PRICING";
+    CasePrimaryExceptionReason["QUOTE_ERRORS"] = "QUOTE_ERRORS";
+    CasePrimaryExceptionReason["DISCOUNT_MISALIGNMENT"] = "DISCOUNT_MISALIGNMENT";
+    CasePrimaryExceptionReason["HIDDEN_FEES"] = "HIDDEN_FEES";
+    CasePrimaryExceptionReason["HIGH_PRESSURE_TACTICS"] = "HIGH-PRESSURE_TACTICS";
+    CasePrimaryExceptionReason["ARTIFICIAL_URGENCY"] = "ARTIFICIAL_URGENCY";
     CasePrimaryExceptionReason["INFORMATION_WITHHELD"] = "INFORMATION_WITHHELD";
-    CasePrimaryExceptionReason["LACK_OF_EMPATHY"] = "LACK_OF_EMPATHY";
-    CasePrimaryExceptionReason["LEFT_A_MESS"] = "LEFT_A_MESS";
-    CasePrimaryExceptionReason["MIS_ADVISED_THE_CUSTOMER"] = "MISADVISED_THE_CUSTOMER";
-    CasePrimaryExceptionReason["MISSED_CALLBACKS"] = "MISSED_CALLBACKS";
+    CasePrimaryExceptionReason["FORCED_UPSELL"] = "FORCED_UPSELL";
+    CasePrimaryExceptionReason["UNWANTED_BUNDLING"] = "UNWANTED_BUNDLING";
     CasePrimaryExceptionReason["MISSED_INSTALL_APPOINTMENT"] = "MISSED_INSTALL_APPOINTMENT";
-    CasePrimaryExceptionReason["NO_ID"] = "NO_ID";
+    CasePrimaryExceptionReason["REPEATED_RESCHEDULES"] = "REPEATED_RESCHEDULES";
+    CasePrimaryExceptionReason["POOR_CUSTOMER_COORDINATION"] = "POOR_CUSTOMER_COORDINATION";
+    CasePrimaryExceptionReason["CREW_AVAILABILITY_ISSUES"] = "CREW_AVAILABILITY_ISSUES";
+    CasePrimaryExceptionReason["VENDOR_SCHEDULING_FAILURE"] = "VENDOR_SCHEDULING_FAILURE";
     CasePrimaryExceptionReason["NO_SHOW_TECHNICIAN"] = "NO_SHOW_TECHNICIAN";
-    CasePrimaryExceptionReason["NO_UPDATE_AFTER_INITIAL_CONTACT"] = "NO_UPDATE_AFTER_INITIAL_CONTACT";
+    CasePrimaryExceptionReason["TRENCHING_DELAYS"] = "TRENCHING_DELAYS";
+    CasePrimaryExceptionReason["DUCT_BLOCKAGE_ISSUES"] = "DUCT_BLOCKAGE_ISSUES";
     CasePrimaryExceptionReason["PERMIT_APPROVAL_DELAYS"] = "PERMIT_APPROVAL_DELAYS";
-    CasePrimaryExceptionReason["POOR_CUSTOMER_COORDINATION"] = "POOR_CUSTOMER_COORDINATION";
-    CasePrimaryExceptionReason["POOR_INSTALLATION_QUALITY"] = "POOR_INSTALLATION_QUALITY";
-    CasePrimaryExceptionReason["POOR_OR_NO_OBJECTION_HANDLING"] = "POOR_OR_NO_OBJECTION_HANDLING";
-    CasePrimaryExceptionReason["QUOTE_ERRORS"] = "QUOTE_ERRORS";
-    CasePrimaryExceptionReason["REPEATED_RESCHEDULES"] = "REPEATED_RESCHEDULES";
-    CasePrimaryExceptionReason["RUDE_OR_UNHELPFUL_BEHAVIOR"] = "RUDE_OR_UNHELPFUL_BEHAVIOR";
+    CasePrimaryExceptionReason["WAYLEAVE_DISPUTES"] = "WAYLEAVE_DISPUTES";
     CasePrimaryExceptionReason["SURFACE_REINSTATEMENT_ISSUES"] = "SURFACE_REINSTATEMENT_ISSUES";
+    CasePrimaryExceptionReason["POOR_INSTALLATION_QUALITY"] = "POOR_INSTALLATION_QUALITY";
+    CasePrimaryExceptionReason["INCOMPLETE_NETWORK_TESTING"] = "INCOMPLETE_NETWORK_TESTING";
     CasePrimaryExceptionReason["SURVEY_INCOMPLETE"] = "SURVEY_INCOMPLETE";
     CasePrimaryExceptionReason["THIRD_PARTY_DAMAGE"] = "THIRD-PARTY_DAMAGE";
-    CasePrimaryExceptionReason["TRENCHING_DELAYS"] = "TRENCHING_DELAYS";
-    CasePrimaryExceptionReason["UNDISCLOSED_LIMITATIONS"] = "UNDISCLOSED_LIMITATIONS";
-    CasePrimaryExceptionReason["UNWANTED_BUNDLING"] = "UNWANTED_BUNDLING";
-    CasePrimaryExceptionReason["VENDOR_SCHEDULING_FAILURE"] = "VENDOR_SCHEDULING_FAILURE";
-    CasePrimaryExceptionReason["VERBAL_VS_WRITTEN_MISMATCH"] = "VERBAL_VS_WRITTEN_MISMATCH";
-    CasePrimaryExceptionReason["VULNERABILITY_MISSED"] = "VULNERABILITY_MISSED";
-    CasePrimaryExceptionReason["WAYLEAVE_DISPUTES"] = "WAYLEAVE_DISPUTES";
-    CasePrimaryExceptionReason["WRONG_ADVICE"] = "WRONG_ADVICE";
+    CasePrimaryExceptionReason["ENGINEER_CONDUCT"] = "ENGINEER_CONDUCT";
+    CasePrimaryExceptionReason["LEFT_A_MESS"] = "LEFT_A_MESS";
+    CasePrimaryExceptionReason["NO_ID"] = "NO_ID";
+    CasePrimaryExceptionReason["IN_A_RUSH_TO_FINISH"] = "IN_A_RUSH_TO_FINISH";
 })(CasePrimaryExceptionReason = exports.CasePrimaryExceptionReason || (exports.CasePrimaryExceptionReason = {}));
 /**
- * Valid values for Case.Problem
+ * Valid values for Case.RetentionOutcome
  *
- * Data field for Case records. Used by Customer Service team.
+ * Retention Outcome
  *
  * @remarks Available options:
- * - `Billing Related`
- * - `Delayed Installation`
- * - `Engineer Behaviour`
- * - `Engineer Damage`
- * - `Loss of Service after Installation`
- * - `Merged`
- * - `Package Related`
- * - `Provisioning Issues – Delayed Connection`
- * - `Router – Delayed Connection`
- * - `Switching to email`
- * - `Unable to Contact Customer`
- * - `Unhappy with Installation Method`
- * - `Unhappy with Router`
- * - `WiFi Coverage`
+ * - `LOST` - Lost
+ * - `SAVED` - Saved
  */
-var CaseProblem;
-(function (CaseProblem) {
-    CaseProblem["BILLING_RELATED"] = "Billing Related";
-    CaseProblem["DELAYED_INSTALLATION"] = "Delayed Installation";
-    CaseProblem["ENGINEER_BEHAVIOUR"] = "Engineer Behaviour";
-    CaseProblem["ENGINEER_DAMAGE"] = "Engineer Damage";
-    CaseProblem["LOSS_OF_SERVICE_AFTER_INSTALLATION"] = "Loss of Service after Installation";
-    CaseProblem["MERGED"] = "Merged";
-    CaseProblem["PACKAGE_RELATED"] = "Package Related";
-    CaseProblem["PROVISIONING_ISSUES_DELAYED_CONNECTION"] = "Provisioning Issues \u2013 Delayed Connection";
-    CaseProblem["ROUTER_DELAYED_CONNECTION"] = "Router \u2013 Delayed Connection";
-    CaseProblem["SWITCHING_TO_EMAIL"] = "Switching to email";
-    CaseProblem["UNABLE_TO_CONTACT_CUSTOMER"] = "Unable to Contact Customer";
-    CaseProblem["UNHAPPY_WITH_INSTALLATION_METHOD"] = "Unhappy with Installation Method";
-    CaseProblem["UNHAPPY_WITH_ROUTER"] = "Unhappy with Router";
-    CaseProblem["WI_FI_COVERAGE"] = "WiFi Coverage";
-})(CaseProblem = exports.CaseProblem || (exports.CaseProblem = {}));
+var CaseRetentionOutcome;
+(function (CaseRetentionOutcome) {
+    CaseRetentionOutcome["LOST"] = "LOST";
+    CaseRetentionOutcome["SAVED"] = "SAVED";
+})(CaseRetentionOutcome = exports.CaseRetentionOutcome || (exports.CaseRetentionOutcome = {}));
 /**
- * Valid values for Case.Channel
+ * Valid values for Case.ReasonForLeaving
  *
- * the channel from the source (Customer Service - Case)
- *
- * @remarks Available options:
- * - `CALL` - Call
- * - `CUSTOMER_APP` - Customer App
- * - `CUSTOMER_PORTAL` - Customer Portal
- * - `EMAIL` - Email
- * - `FACEBOOK_MESSENGER` - Facebook Messenger
- * - `IN_APP_CHAT` - In-App Chat
- * - `INSTAGRAM_DM` - Instagram DM
- * - `SMS`
- * - `TLOS_APP` - TLOS App
- * - `TLOS_PORTAL` - TLOS Portal
- * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
- * - `WEB_CHAT` - Web chat
- * - `WEB_FORM_BUSINESS` - Web form - Business
- * - `WHATSAPP` - Whatsapp
- */
-var CaseChannel;
-(function (CaseChannel) {
-    CaseChannel["CALL"] = "CALL";
-    CaseChannel["CUSTOMER_APP"] = "CUSTOMER_APP";
-    CaseChannel["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
-    CaseChannel["EMAIL"] = "EMAIL";
-    CaseChannel["FACEBOOK_MESSENGER"] = "FACEBOOK_MESSENGER";
-    CaseChannel["IN_APP_CHAT"] = "IN_APP_CHAT";
-    CaseChannel["INSTAGRAM_DM"] = "INSTAGRAM_DM";
-    CaseChannel["SMS"] = "SMS";
-    CaseChannel["TLOS_APP"] = "TLOS_APP";
-    CaseChannel["TLOS_PORTAL"] = "TLOS_PORTAL";
-    CaseChannel["TRUSTPILOT_REVIEW"] = "TRUSTPILOT_SERVICE_REVIEW";
-    CaseChannel["WEB_CHAT"] = "WEB_CHAT";
-    CaseChannel["WEB_FORM_BUSINESS"] = "WEB_FORM_BUSINESS";
-    CaseChannel["WHATSAPP"] = "WHATSAPP";
-})(CaseChannel = exports.CaseChannel || (exports.CaseChannel = {}));
-/**
- * Valid values for Case.Category
- *
- * Data field for Case records. Used by Customer Service team.
+ * Reason For Leaving
  *
  * @remarks Available options:
  * - `BILLING` - Billing
- * - `CANCELLATION` - Cancellation
- * - `COMPLAINT` - Complaint
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `NEW` - New
- * - `ODIN_SUPPORT` - Odin Support
- * - `OUTAGE` - Outage
- * - `RETENTION` - Retention
- * - `SALES` - Sales
- * - `SALES_BUSINESS` - Sales - Business
- * - `SPAM` - Spam
- * - `TECH_SUPPORT` - Tech Support
+ * - `NOT_DISCLOSED` - Not willing to disclose
+ * - `UNABLE_TO_CONTACT` - Unable to contact
+ * - `CUSTOMER_SERVICE` - Customer Service
+ * - `POOR_CONNECTIVITY` - Poor connectivity / wifi issues
+ * - `BETTER_PRICE` - Found a better price
+ * - `BUNDLED_OFFER` - Bundled offer (mobile, tv, broadband)
  */
-var CaseCategory;
-(function (CaseCategory) {
-    CaseCategory["BILLING"] = "BILLING";
-    CaseCategory["CANCELLATION"] = "CANCELLATION";
-    CaseCategory["COMPLAINT"] = "COMPLAINT";
-    CaseCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
-    CaseCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
-    CaseCategory["NEW"] = "NEW";
-    CaseCategory["ODIN_SUPPORT"] = "ODIN_SUPPORT";
-    CaseCategory["OUTAGE"] = "OUTAGE";
-    CaseCategory["RETENTION"] = "RETENTION";
-    CaseCategory["SALES"] = "SALES";
-    CaseCategory["SALES_BUSINESS"] = "SALES_BUSINESS";
-    CaseCategory["SPAM"] = "SPAM";
-    CaseCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
-})(CaseCategory = exports.CaseCategory || (exports.CaseCategory = {}));
+var CaseReasonForLeaving;
+(function (CaseReasonForLeaving) {
+    CaseReasonForLeaving["BILLING"] = "BILLING";
+    CaseReasonForLeaving["NOT_WILLING_TO_DISCLOSE"] = "NOT_DISCLOSED";
+    CaseReasonForLeaving["UNABLE_TO_CONTACT"] = "UNABLE_TO_CONTACT";
+    CaseReasonForLeaving["CUSTOMER_SERVICE"] = "CUSTOMER_SERVICE";
+    CaseReasonForLeaving["POOR_CONNECTIVITY_WIFI_ISSUES"] = "POOR_CONNECTIVITY";
+    CaseReasonForLeaving["FOUND_A_BETTER_PRICE"] = "BETTER_PRICE";
+    CaseReasonForLeaving["BUNDLED_OFFER_MOBILE_TV_BROADBAND"] = "BUNDLED_OFFER";
+})(CaseReasonForLeaving = exports.CaseReasonForLeaving || (exports.CaseReasonForLeaving = {}));
 /**
- * Valid values for Case.SubCategory
+ * Valid values for Case.RetentionOffer
  *
- * SubCategory (Customer Service - Case)
+ * Retention Offer
  *
  * @remarks Available options:
- * - `AMEND_BILLING_DATE` - Amend Billing Date
- * - `AMEND_MY_ORDER` - Amend my Order
- * - `AREA_AVAILABILITY_QUERY` - Area Availability Query
- * - `BAD_CSAT` - Bad CSAT
- * - `CANCEL_APPOINTMENT` - Cancel Appointment
- * - `CHANGE_CONTACT_DETAILS` - Change contact details
- * - `CHURN_REQUEST` - Churn Request
- * - `CLAIM_MISSELLING` - Claim Misselling
- * - `COGENT_ABUSE_NOTIFICATIONS` - Cogent (Abuse Notifications)
- * - `COMPENSATION_REQUEST` - Compensation Request
- * - `COMPLAINT` - Complaint
- * - `CONTRACT_BUYOUT` - Contract Buyout
- * - `COPY_OF_INVOICE` - Copy of Invoice
- * - `CUSTOMER_DEVICE_ISSUE` - Customer Device Issue
- * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
- * - ... and 40 more
+ * - `PRICE_MATCH` - Price Match
+ * - `NONE_REQUIRED` - None Required
+ * - `FREE_MONTHS` - Free Months
+ * - `YOUMESH` - YouMesh
+ * - `STATIC_IP` - Static IP
  */
-var CaseSubCategory;
-(function (CaseSubCategory) {
-    CaseSubCategory["AMEND_BILLING_DATE"] = "AMEND_BILLING_DATE";
-    CaseSubCategory["AMEND_MY_ORDER"] = "AMEND_MY_ORDER";
-    CaseSubCategory["AREA_AVAILABILITY_QUERY"] = "AREA_AVAILABILITY_QUERY";
-    CaseSubCategory["BAD_CSAT"] = "BAD_CSAT";
-    CaseSubCategory["CANCEL_APPOINTMENT"] = "CANCEL_APPOINTMENT";
-    CaseSubCategory["CHANGE_CONTACT_DETAILS"] = "CHANGE_CONTACT_DETAILS";
-    CaseSubCategory["CHURN_REQUEST"] = "CHURN_REQUEST";
-    CaseSubCategory["CLAIM_MISSELLING"] = "CLAIM_MISSELLING";
-    CaseSubCategory["COGENT_ABUSE_NOTIFICATIONS"] = "COGENT_ABUSE_NOTIFICATIONS";
-    CaseSubCategory["COMPENSATION_REQUEST"] = "COMPENSATION_REQUEST";
-    CaseSubCategory["COMPLAINT"] = "COMPLAINT";
-    CaseSubCategory["CONTRACT_BUYOUT"] = "CONTRACT_BUYOUT";
-    CaseSubCategory["COPY_OF_INVOICE"] = "COPY_OF_INVOICE";
-    CaseSubCategory["CUSTOMER_DEVICE_ISSUE"] = "CUSTOMER_DEVICE_ISSUE";
-    CaseSubCategory["DATA_SUBJECT_ACCESS_REQUEST"] = "DATA_SUBJECT_ACCESS_REQUEST";
-    CaseSubCategory["DIRECT_DEBIT"] = "DIRECT_DEBIT";
-    CaseSubCategory["DUPLICATE_REVIEW"] = "DUPLICATE_REVIEW";
-    CaseSubCategory["EQUIPMENT_RETURN_REFUND"] = "EQUIPMENT_RETURN_REFUND";
-    CaseSubCategory["ESCALATED_COMPLAINT"] = "ESCALATED_COMPLAINT";
-    CaseSubCategory["ETF_CUSTOMER_LEAVING_YF"] = "ETF_CUSTOMER_LEAVING";
-    CaseSubCategory["GDPR_DATA_BREACH"] = "GDPR_DATA_BREACH";
-    CaseSubCategory["INACTIVE_CHAT_NO_CUSTOMER_RESPONSE"] = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE";
-    CaseSubCategory["INSTALL_APPOINTMENT"] = "INSTALL_APPOINTMENT";
-    CaseSubCategory["INSTALL_REMEDIATION_QUERY"] = "INSTALL_REMEDIATION_QUERY";
-    CaseSubCategory["INTERMITTENT_CONNECTIVITY"] = "INTERMITTENT_CONNECTIVITY";
-    CaseSubCategory["INVOICE_DISPUTE"] = "INVOICE_DISPUTE";
-    CaseSubCategory["MAGRATHEA_PROCESS"] = "MAGRATHEA_PROCESS";
-    CaseSubCategory["MISSED_APPOINTMENT"] = "MISSED_APPOINTMENT";
-    CaseSubCategory["NEGATIVE_REVIEWS"] = "NEGATIVE_REVIEWS";
-    CaseSubCategory["NEW_ORDER"] = "NEW_ORDER";
-    CaseSubCategory["NEW_TICKET"] = "NEW_TICKET";
-    CaseSubCategory["ODIN_SUPPORT_REQUEST"] = "ODIN_SUPPORT_REQUEST";
-    CaseSubCategory["OFFER_QUERY_SUPPORT"] = "OFFER_QUERY_AND_SUPPORT";
-    CaseSubCategory["OMBUDSMAN_CASE"] = "OMBUDSMAN_CASE";
-    CaseSubCategory["ONE_TOUCH_SWITCH"] = "ONE_TOUCH_SWITCH";
-    CaseSubCategory["ONT_RELOCATION"] = "ONT_RELOCATION";
-    CaseSubCategory["OVERDUE_INVOICE"] = "OVERDUE_INVOICE";
-    CaseSubCategory["PAYMENT_LINK"] = "PAYMENT_LINK";
-    CaseSubCategory["PAYMENT_PLAN"] = "PAYMENT_PLAN";
-    CaseSubCategory["PHONE_ISSUES"] = "PHONE_ISSUES";
-    CaseSubCategory["PHONE_PORTING"] = "PHONE_PORTING";
-    CaseSubCategory["PIC_REQUEST"] = "PIC_REQUEST";
-    CaseSubCategory["POSITIVE_REVIEWS"] = "POSITIVE_REVIEWS";
-    CaseSubCategory["PRE_LIVE_ORDER_QUERY"] = "PRE_LIVE_ORDER_QUERY";
-    CaseSubCategory["PRICE_MATCH"] = "PRICE_MATCH";
-    CaseSubCategory["RECONTRACT_UPGRADE"] = "RECONTRACT_UPGRADE";
-    CaseSubCategory["REFERRAL"] = "REFERRAL";
-    CaseSubCategory["SERVICE_VISIT"] = "SERVICE_VISIT";
-    CaseSubCategory["SPAM"] = "SPAM";
-    CaseSubCategory["SPEED_HARD_WIRED"] = "SPEED_HARD_WIRED";
-    CaseSubCategory["SPEED_WI_FI"] = "SPEED_WIFI";
-    CaseSubCategory["TLOS_OUTAGE"] = "TLOS_OUTAGE";
-    CaseSubCategory["TRANSFER_OF_OWNERSHIP"] = "TRANSFER_OF_OWNERSHIP";
-    CaseSubCategory["WEBSITE_APP_ISSUE"] = "WEBSITE_APP_ISSUE";
-    CaseSubCategory["WI_FI_COVERAGE"] = "WIFI_COVERAGE";
-})(CaseSubCategory = exports.CaseSubCategory || (exports.CaseSubCategory = {}));
+var CaseRetentionOffer;
+(function (CaseRetentionOffer) {
+    CaseRetentionOffer["PRICE_MATCH"] = "PRICE_MATCH";
+    CaseRetentionOffer["NONE_REQUIRED"] = "NONE_REQUIRED";
+    CaseRetentionOffer["FREE_MONTHS"] = "FREE_MONTHS";
+    CaseRetentionOffer["YOU_MESH"] = "YOUMESH";
+    CaseRetentionOffer["STATIC_IP"] = "STATIC_IP";
+})(CaseRetentionOffer = exports.CaseRetentionOffer || (exports.CaseRetentionOffer = {}));
 /**
- * Valid values for Case.BlockedReason
+ * Valid values for Case.Deprecated
  *
- * Blocked Reason (Customer Service - Case)
+ * The status of the support case in each of the stages (Customer Service - Case)
  *
  * @remarks Available options:
- * - `AWAITING_CHURN` - Awaiting Churn
- * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
- * - `PAYMENT_PLAN` - Payment Plan
- * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
+ * - `NO_ACTIVITY` - No Activity
+ * - `ON_HOLD` - On-Hold
+ * - `PENDING_CUSTOMER` - Waiting for customer
  */
-var CaseBlockedReason;
-(function (CaseBlockedReason) {
-    CaseBlockedReason["AWAITING_CHURN"] = "AWAITING_CHURN";
-    CaseBlockedReason["AWAITING_NETOMNIA_ACTION"] = "AWAITING_NETOMNIA_ACTION";
-    CaseBlockedReason["PAYMENT_PLAN"] = "PAYMENT_PLAN";
-    CaseBlockedReason["WAITING_TO_PROCESS_REFUND"] = "WAITING_TO_PROCESS_REFUND";
-})(CaseBlockedReason = exports.CaseBlockedReason || (exports.CaseBlockedReason = {}));
+var CaseDeprecated;
+(function (CaseDeprecated) {
+    CaseDeprecated["NO_ACTIVITY"] = "NO_ACTIVITY";
+    CaseDeprecated["ON_HOLD"] = "ON_HOLD";
+    CaseDeprecated["WAITING_FOR_CUSTOMER"] = "PENDING_CUSTOMER";
+})(CaseDeprecated = exports.CaseDeprecated || (exports.CaseDeprecated = {}));
 /**
- * Valid values for Case.ConversationStatus
+ * Valid values for Case.Origin
  *
- * the status of the linked Conversation entity (Customer Service - Case)
+ * origin of case (Customer Service - Case)
  *
  * @remarks Available options:
- * - `CLOSED` - Closed
- * - `CREATED` - Created
- * - `INACTIVE` - Inactive
+ * - `WEBSITE` - Website
+ * - `YOUFIBRE` - YouFibre
+ * - `OMNI` - Omni
+ * - `CUSTOMER_PORTAL_MOBILE` - Customer portal mobile
+ * - `ODIN_AUTOMATION` - Odin Automation
  */
-var CaseConversationStatus;
-(function (CaseConversationStatus) {
-    CaseConversationStatus["CLOSED"] = "CLOSED";
-    CaseConversationStatus["CREATED"] = "CREATED";
-    CaseConversationStatus["INACTIVE"] = "INACTIVE";
-})(CaseConversationStatus = exports.CaseConversationStatus || (exports.CaseConversationStatus = {}));
+var CaseOrigin;
+(function (CaseOrigin) {
+    CaseOrigin["WEBSITE"] = "WEBSITE";
+    CaseOrigin["YOU_FIBRE"] = "YOUFIBRE";
+    CaseOrigin["OMNI"] = "OMNI";
+    CaseOrigin["CUSTOMER_PORTAL_MOBILE"] = "CUSTOMER_PORTAL_MOBILE";
+    CaseOrigin["ODIN_AUTOMATION"] = "ODIN_AUTOMATION";
+})(CaseOrigin = exports.CaseOrigin || (exports.CaseOrigin = {}));
 /**
- * Valid values for Case.DpaCustomerCategory
+ * Valid values for Case.Sla
  *
- * Selection of Category done by the customer over the web chat (Customer Service - Case)
+ * Data field for Case records. Used by Customer Service team.
  *
  * @remarks Available options:
- * - `BILLING` - Billing
- * - `CANCELLATION` - Cancellation
- * - `COMPLAINT` - Complaint
- * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
- * - `MANAGE_MY_ACCOUNT` - Manage My Account
- * - `SALES` - Sales
- * - `TECH_SUPPORT` - Tech Support
+ * - `HIGH` - High
+ * - `LOW` - Low
+ * - `MEDIUM` - Medium
+ * - `URGENT` - Urgent
  */
-var CaseDpaCustomerCategory;
-(function (CaseDpaCustomerCategory) {
-    CaseDpaCustomerCategory["BILLING"] = "BILLING";
-    CaseDpaCustomerCategory["CANCELLATION"] = "CANCELLATION";
-    CaseDpaCustomerCategory["COMPLAINT"] = "COMPLAINT";
-    CaseDpaCustomerCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
-    CaseDpaCustomerCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
-    CaseDpaCustomerCategory["SALES"] = "SALES";
-    CaseDpaCustomerCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
-})(CaseDpaCustomerCategory = exports.CaseDpaCustomerCategory || (exports.CaseDpaCustomerCategory = {}));
+var CaseSla;
+(function (CaseSla) {
+    CaseSla["HIGH"] = "HIGH";
+    CaseSla["LOW"] = "LOW";
+    CaseSla["MEDIUM"] = "MEDIUM";
+    CaseSla["URGENT"] = "URGENT";
+})(CaseSla = exports.CaseSla || (exports.CaseSla = {}));
 /**
- * Valid values for Case.DpaCustomerType
+ * Valid values for Case.Problem
  *
- * dpa customer type (Customer Service - Case)
+ * Data field for Case records. Used by Customer Service team.
  *
  * @remarks Available options:
- * - `ACCOUNT_HOLDER` - Account holder
- * - `BUSINESS_CUSTOMER` - Business Customer
- * - `NEW_CUSTOMER` - New Customer
- * - `NOT_ACCOUNT_HOLDER` - Not account holder
+ * - `Engineer Behaviour`
+ * - `Engineer Damage`
+ * - `Loss of Service after Installation`
+ * - `Provisioning Issues – Delayed Connection`
+ * - `WiFi Coverage`
+ * - `Router – Delayed Connection`
+ * - `Billing Related`
+ * - `Delayed Installation`
+ * - `Switching to email`
+ * - `Merged`
+ * - `Package Related`
+ * - `Unhappy with Installation Method`
+ * - `Unable to Contact Customer`
+ * - `Unhappy with Router`
  */
-var CaseDpaCustomerType;
-(function (CaseDpaCustomerType) {
-    CaseDpaCustomerType["ACCOUNT_HOLDER"] = "ACCOUNT_HOLDER";
-    CaseDpaCustomerType["BUSINESS_CUSTOMER"] = "BUSINESS_CUSTOMER";
-    CaseDpaCustomerType["NEW_CUSTOMER"] = "NEW_CUSTOMER";
-    CaseDpaCustomerType["NOT_ACCOUNT_HOLDER"] = "NOT_ACCOUNT_HOLDER";
-})(CaseDpaCustomerType = exports.CaseDpaCustomerType || (exports.CaseDpaCustomerType = {}));
+var CaseProblem;
+(function (CaseProblem) {
+    CaseProblem["ENGINEER_BEHAVIOUR"] = "Engineer Behaviour";
+    CaseProblem["ENGINEER_DAMAGE"] = "Engineer Damage";
+    CaseProblem["LOSS_OF_SERVICE_AFTER_INSTALLATION"] = "Loss of Service after Installation";
+    CaseProblem["PROVISIONING_ISSUES_DELAYED_CONNECTION"] = "Provisioning Issues \u2013 Delayed Connection";
+    CaseProblem["WI_FI_COVERAGE"] = "WiFi Coverage";
+    CaseProblem["ROUTER_DELAYED_CONNECTION"] = "Router \u2013 Delayed Connection";
+    CaseProblem["BILLING_RELATED"] = "Billing Related";
+    CaseProblem["DELAYED_INSTALLATION"] = "Delayed Installation";
+    CaseProblem["SWITCHING_TO_EMAIL"] = "Switching to email";
+    CaseProblem["MERGED"] = "Merged";
+    CaseProblem["PACKAGE_RELATED"] = "Package Related";
+    CaseProblem["UNHAPPY_WITH_INSTALLATION_METHOD"] = "Unhappy with Installation Method";
+    CaseProblem["UNABLE_TO_CONTACT_CUSTOMER"] = "Unable to Contact Customer";
+    CaseProblem["UNHAPPY_WITH_ROUTER"] = "Unhappy with Router";
+})(CaseProblem = exports.CaseProblem || (exports.CaseProblem = {}));
 /**
- * Valid values for Case.ReasonForLeaving
+ * Valid values for Case.BusinessArea
  *
- * Reason For Leaving
+ * business area (Customer Service - Case)
  *
  * @remarks Available options:
  * - `BILLING` - Billing
- * - `BUNDLED_OFFER` - Bundled offer (mobile, tv, broadband)
- * - `CUSTOMER_SERVICE` - Customer Service
- * - `BETTER_PRICE` - Found a better price
- * - `NOT_DISCLOSED` - Not willing to disclose
- * - `POOR_CONNECTIVITY` - Poor connectivity / wifi issues
- * - `UNABLE_TO_CONTACT` - Unable to contact
+ * - `INSTALLATION` - Installation
+ * - `NETWORK` - Network team
+ * - `SALES` - Sales
+ * - `CUSTOMER_EXPERIENCE` - Customer experience
+ * - `SERVICE_DELIVERY` - Service delivery
+ * - `SUPPORT` - Support
  */
-var CaseReasonForLeaving;
-(function (CaseReasonForLeaving) {
-    CaseReasonForLeaving["BILLING"] = "BILLING";
-    CaseReasonForLeaving["BUNDLED_OFFER_MOBILE_TV_BROADBAND"] = "BUNDLED_OFFER";
-    CaseReasonForLeaving["CUSTOMER_SERVICE"] = "CUSTOMER_SERVICE";
-    CaseReasonForLeaving["FOUND_A_BETTER_PRICE"] = "BETTER_PRICE";
-    CaseReasonForLeaving["NOT_WILLING_TO_DISCLOSE"] = "NOT_DISCLOSED";
-    CaseReasonForLeaving["POOR_CONNECTIVITY_WIFI_ISSUES"] = "POOR_CONNECTIVITY";
-    CaseReasonForLeaving["UNABLE_TO_CONTACT"] = "UNABLE_TO_CONTACT";
-})(CaseReasonForLeaving = exports.CaseReasonForLeaving || (exports.CaseReasonForLeaving = {}));
+var CaseBusinessArea;
+(function (CaseBusinessArea) {
+    CaseBusinessArea["BILLING"] = "BILLING";
+    CaseBusinessArea["INSTALLATION"] = "INSTALLATION";
+    CaseBusinessArea["NETWORK_TEAM"] = "NETWORK";
+    CaseBusinessArea["SALES"] = "SALES";
+    CaseBusinessArea["CUSTOMER_EXPERIENCE"] = "CUSTOMER_EXPERIENCE";
+    CaseBusinessArea["SERVICE_DELIVERY"] = "SERVICE_DELIVERY";
+    CaseBusinessArea["SUPPORT"] = "SUPPORT";
+})(CaseBusinessArea = exports.CaseBusinessArea || (exports.CaseBusinessArea = {}));
 /**
- * Valid values for Case.Sla
+ * Valid values for Case.Channel
  *
- * Data field for Case records. Used by Customer Service team.
+ * the channel from the source (Customer Service - Case)
  *
  * @remarks Available options:
- * - `HIGH` - High
- * - `LOW` - Low
- * - `MEDIUM` - Medium
- * - `URGENT` - Urgent
+ * - `CUSTOMER_APP` - Customer App
+ * - `CALL` - Call
+ * - `EMAIL` - Email
+ * - `FACEBOOK_MESSENGER` - Facebook Messenger
+ * - `IN_APP_CHAT` - In-App Chat
+ * - `TLOS_APP` - TLOS App
+ * - `TLOS_PORTAL` - TLOS Portal
+ * - `INSTAGRAM_DM` - Instagram DM
+ * - `SMS`
+ * - `TRUSTPILOT_SERVICE_REVIEW` - Trustpilot review
+ * - `WEB_CHAT` - Web chat
+ * - `WHATSAPP` - Whatsapp
+ * - `WEB_FORM_BUSINESS` - Web form - Business
+ * - `CUSTOMER_PORTAL` - Customer Portal
  */
-var CaseSla;
-(function (CaseSla) {
-    CaseSla["HIGH"] = "HIGH";
-    CaseSla["LOW"] = "LOW";
-    CaseSla["MEDIUM"] = "MEDIUM";
-    CaseSla["URGENT"] = "URGENT";
-})(CaseSla = exports.CaseSla || (exports.CaseSla = {}));
+var CaseChannel;
+(function (CaseChannel) {
+    CaseChannel["CUSTOMER_APP"] = "CUSTOMER_APP";
+    CaseChannel["CALL"] = "CALL";
+    CaseChannel["EMAIL"] = "EMAIL";
+    CaseChannel["FACEBOOK_MESSENGER"] = "FACEBOOK_MESSENGER";
+    CaseChannel["IN_APP_CHAT"] = "IN_APP_CHAT";
+    CaseChannel["TLOS_APP"] = "TLOS_APP";
+    CaseChannel["TLOS_PORTAL"] = "TLOS_PORTAL";
+    CaseChannel["INSTAGRAM_DM"] = "INSTAGRAM_DM";
+    CaseChannel["SMS"] = "SMS";
+    CaseChannel["TRUSTPILOT_REVIEW"] = "TRUSTPILOT_SERVICE_REVIEW";
+    CaseChannel["WEB_CHAT"] = "WEB_CHAT";
+    CaseChannel["WHATSAPP"] = "WHATSAPP";
+    CaseChannel["WEB_FORM_BUSINESS"] = "WEB_FORM_BUSINESS";
+    CaseChannel["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
+})(CaseChannel = exports.CaseChannel || (exports.CaseChannel = {}));
 /**
- * Valid values for Case.RetentionOffer
+ * Valid values for Case.Category
  *
- * Retention Offer
+ * Data field for Case records. Used by Customer Service team.
  *
  * @remarks Available options:
- * - `FREE_MONTHS` - Free Months
- * - `NONE_REQUIRED` - None Required
- * - `PRICE_MATCH` - Price Match
- * - `STATIC_IP` - Static IP
- * - `YOUMESH` - YouMesh
- */
-var CaseRetentionOffer;
-(function (CaseRetentionOffer) {
-    CaseRetentionOffer["FREE_MONTHS"] = "FREE_MONTHS";
-    CaseRetentionOffer["NONE_REQUIRED"] = "NONE_REQUIRED";
-    CaseRetentionOffer["PRICE_MATCH"] = "PRICE_MATCH";
-    CaseRetentionOffer["STATIC_IP"] = "STATIC_IP";
-    CaseRetentionOffer["YOU_MESH"] = "YOUMESH";
-})(CaseRetentionOffer = exports.CaseRetentionOffer || (exports.CaseRetentionOffer = {}));
+ * - `SPAM` - Spam
+ * - `ODIN_SUPPORT` - Odin Support
+ * - `OUTAGE` - Outage
+ * - `RETENTION` - Retention
+ * - `COMPLAINT` - Complaint
+ * - `NEW` - New
+ * - `BILLING` - Billing
+ * - `CANCELLATION` - Cancellation
+ * - `SALES` - Sales
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `TECH_SUPPORT` - Tech Support
+ * - `SALES_BUSINESS` - Sales - Business
+ */
+var CaseCategory;
+(function (CaseCategory) {
+    CaseCategory["SPAM"] = "SPAM";
+    CaseCategory["ODIN_SUPPORT"] = "ODIN_SUPPORT";
+    CaseCategory["OUTAGE"] = "OUTAGE";
+    CaseCategory["RETENTION"] = "RETENTION";
+    CaseCategory["COMPLAINT"] = "COMPLAINT";
+    CaseCategory["NEW"] = "NEW";
+    CaseCategory["BILLING"] = "BILLING";
+    CaseCategory["CANCELLATION"] = "CANCELLATION";
+    CaseCategory["SALES"] = "SALES";
+    CaseCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
+    CaseCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
+    CaseCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
+    CaseCategory["SALES_BUSINESS"] = "SALES_BUSINESS";
+})(CaseCategory = exports.CaseCategory || (exports.CaseCategory = {}));
 /**
- * Valid values for Case.BusinessArea
+ * Valid values for Case.BlockedReason
  *
- * business area (Customer Service - Case)
+ * Blocked Reason (Customer Service - Case)
  *
  * @remarks Available options:
- * - `BILLING` - Billing
- * - `CUSTOMER_EXPERIENCE` - Customer experience
- * - `INSTALLATION` - Installation
- * - `NETWORK` - Network team
- * - `SALES` - Sales
- * - `SERVICE_DELIVERY` - Service delivery
- * - `SUPPORT` - Support
+ * - `AWAITING_CHURN` - Awaiting Churn
+ * - `AWAITING_NETOMNIA_ACTION` - Awaiting Netomnia Action
+ * - `PAYMENT_PLAN` - Payment Plan
+ * - `WAITING_TO_PROCESS_REFUND` - Waiting to process Refund
  */
-var CaseBusinessArea;
-(function (CaseBusinessArea) {
-    CaseBusinessArea["BILLING"] = "BILLING";
-    CaseBusinessArea["CUSTOMER_EXPERIENCE"] = "CUSTOMER_EXPERIENCE";
-    CaseBusinessArea["INSTALLATION"] = "INSTALLATION";
-    CaseBusinessArea["NETWORK_TEAM"] = "NETWORK";
-    CaseBusinessArea["SALES"] = "SALES";
-    CaseBusinessArea["SERVICE_DELIVERY"] = "SERVICE_DELIVERY";
-    CaseBusinessArea["SUPPORT"] = "SUPPORT";
-})(CaseBusinessArea = exports.CaseBusinessArea || (exports.CaseBusinessArea = {}));
+var CaseBlockedReason;
+(function (CaseBlockedReason) {
+    CaseBlockedReason["AWAITING_CHURN"] = "AWAITING_CHURN";
+    CaseBlockedReason["AWAITING_NETOMNIA_ACTION"] = "AWAITING_NETOMNIA_ACTION";
+    CaseBlockedReason["PAYMENT_PLAN"] = "PAYMENT_PLAN";
+    CaseBlockedReason["WAITING_TO_PROCESS_REFUND"] = "WAITING_TO_PROCESS_REFUND";
+})(CaseBlockedReason = exports.CaseBlockedReason || (exports.CaseBlockedReason = {}));
 /**
  * Valid values for Case.CsatReason
  *
@@ -706,6 +597,46 @@ var CaseImpact;
     CaseImpact["LOW"] = "LOW";
     CaseImpact["MEDIUM"] = "MEDIUM";
 })(CaseImpact = exports.CaseImpact || (exports.CaseImpact = {}));
+/**
+ * Valid values for Case.ConversationStatus
+ *
+ * the status of the linked Conversation entity (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `CREATED` - Created
+ * - `INACTIVE` - Inactive
+ * - `CLOSED` - Closed
+ */
+var CaseConversationStatus;
+(function (CaseConversationStatus) {
+    CaseConversationStatus["CREATED"] = "CREATED";
+    CaseConversationStatus["INACTIVE"] = "INACTIVE";
+    CaseConversationStatus["CLOSED"] = "CLOSED";
+})(CaseConversationStatus = exports.CaseConversationStatus || (exports.CaseConversationStatus = {}));
+/**
+ * Valid values for Case.DpaCustomerCategory
+ *
+ * Selection of Category done by the customer over the web chat (Customer Service - Case)
+ *
+ * @remarks Available options:
+ * - `BILLING` - Billing
+ * - `SALES` - Sales
+ * - `CANCELLATION` - Cancellation
+ * - `COMPLAINT` - Complaint
+ * - `INSTALLS_AND_SERVICE_VISITS` - Installs & Service Visits
+ * - `MANAGE_MY_ACCOUNT` - Manage My Account
+ * - `TECH_SUPPORT` - Tech Support
+ */
+var CaseDpaCustomerCategory;
+(function (CaseDpaCustomerCategory) {
+    CaseDpaCustomerCategory["BILLING"] = "BILLING";
+    CaseDpaCustomerCategory["SALES"] = "SALES";
+    CaseDpaCustomerCategory["CANCELLATION"] = "CANCELLATION";
+    CaseDpaCustomerCategory["COMPLAINT"] = "COMPLAINT";
+    CaseDpaCustomerCategory["INSTALLS_SERVICE_VISITS"] = "INSTALLS_AND_SERVICE_VISITS";
+    CaseDpaCustomerCategory["MANAGE_MY_ACCOUNT"] = "MANAGE_MY_ACCOUNT";
+    CaseDpaCustomerCategory["TECH_SUPPORT"] = "TECH_SUPPORT";
+})(CaseDpaCustomerCategory = exports.CaseDpaCustomerCategory || (exports.CaseDpaCustomerCategory = {}));
 /**
  * Valid values for Case.ReasonForReview
  *
@@ -736,10 +667,10 @@ var CaseReasonForReview;
  * source of the case (Customer Service - Case)
  *
  * @remarks Available options:
- * - `AIRCALL` - Aircall
+ * - `EMAIL` - Email
  * - `CUSTOMER_APP` - Customer App
  * - `CUSTOMER_PORTAL` - Customer Portal
- * - `EMAIL` - Email
+ * - `AIRCALL` - Aircall
  * - `FACEBOOK` - Facebook
  * - `TRUSTPILOT` - Trustpilot
  * - `TWILIO` - Twilio
@@ -749,10 +680,10 @@ var CaseReasonForReview;
  */
 var CaseSource;
 (function (CaseSource) {
-    CaseSource["AIRCALL"] = "AIRCALL";
+    CaseSource["EMAIL"] = "EMAIL";
     CaseSource["CUSTOMER_APP"] = "CUSTOMER_APP";
     CaseSource["CUSTOMER_PORTAL"] = "CUSTOMER_PORTAL";
-    CaseSource["EMAIL"] = "EMAIL";
+    CaseSource["AIRCALL"] = "AIRCALL";
     CaseSource["FACEBOOK"] = "FACEBOOK";
     CaseSource["TRUSTPILOT"] = "TRUSTPILOT";
     CaseSource["TWILIO"] = "TWILIO";
@@ -761,267 +692,293 @@ var CaseSource;
     CaseSource["WEBSITE"] = "WEBSITE";
 })(CaseSource = exports.CaseSource || (exports.CaseSource = {}));
 /**
- * Valid values for Case.LastDialOutcome
- *
- * LastDialOutcome
- *
- * @remarks Available options:
- * - `BUSY` - Busy
- * - `CONNECTED` - Connected
- * - `FAILED` - Failed
- * - `MACHINE` - Machine
- * - `NO_ANSWER` - No Answer
- */
-var CaseLastDialOutcome;
-(function (CaseLastDialOutcome) {
-    CaseLastDialOutcome["BUSY"] = "BUSY";
-    CaseLastDialOutcome["CONNECTED"] = "CONNECTED";
-    CaseLastDialOutcome["FAILED"] = "FAILED";
-    CaseLastDialOutcome["MACHINE"] = "MACHINE";
-    CaseLastDialOutcome["NO_ANSWER"] = "NO_ANSWER";
-})(CaseLastDialOutcome = exports.CaseLastDialOutcome || (exports.CaseLastDialOutcome = {}));
-/**
- * Valid values for Case.VulnerableCustomer
- *
- * Vulnerable Customer
- *
- * @remarks Available options:
- * - `NO` - No
- * - `YES` - Yes
- */
-var CaseVulnerableCustomer;
-(function (CaseVulnerableCustomer) {
-    CaseVulnerableCustomer["NO"] = "NO";
-    CaseVulnerableCustomer["YES"] = "YES";
-})(CaseVulnerableCustomer = exports.CaseVulnerableCustomer || (exports.CaseVulnerableCustomer = {}));
-/**
- * Valid values for Case.RetentionOutcome
+ * Valid values for Case.SubCategory
  *
- * Outcome from trying to save a customer
+ * SubCategory (Customer Service - Case)
  *
  * @remarks Available options:
- * - `LOST` - Lost
- * - `SAVED` - Saved
+ * - `COMPENSATION_REQUEST` - Compensation Request
+ * - `EQUIPMENT_RETURN_REFUND` - Equipment Return Refund
+ * - `OVERDUE_INVOICE` - Overdue Invoice
+ * - `PAYMENT_PLAN` - Payment Plan
+ * - `AMEND_BILLING_DATE` - Amend Billing Date
+ * - `ETF_CUSTOMER_LEAVING` - ETF (Customer Leaving YF)
+ * - `CONTRACT_BUYOUT` - Contract Buyout
+ * - `PRICE_MATCH` - Price Match
+ * - `DIRECT_DEBIT` - Direct Debit
+ * - `PAYMENT_LINK` - Payment Link
+ * - `INVOICE_DISPUTE` - Invoice Dispute
+ * - `CHURN_REQUEST` - Churn Request
+ * - `BAD_CSAT` - Bad CSAT
+ * - `COMPLAINT` - Complaint
+ * - `DATA_SUBJECT_ACCESS_REQUEST` - Data Subject Access Request
+ * - ... and 41 more
  */
-var CaseRetentionOutcome;
-(function (CaseRetentionOutcome) {
-    CaseRetentionOutcome["LOST"] = "LOST";
-    CaseRetentionOutcome["SAVED"] = "SAVED";
-})(CaseRetentionOutcome = exports.CaseRetentionOutcome || (exports.CaseRetentionOutcome = {}));
+var CaseSubCategory;
+(function (CaseSubCategory) {
+    CaseSubCategory["COMPENSATION_REQUEST"] = "COMPENSATION_REQUEST";
+    CaseSubCategory["EQUIPMENT_RETURN_REFUND"] = "EQUIPMENT_RETURN_REFUND";
+    CaseSubCategory["OVERDUE_INVOICE"] = "OVERDUE_INVOICE";
+    CaseSubCategory["PAYMENT_PLAN"] = "PAYMENT_PLAN";
+    CaseSubCategory["AMEND_BILLING_DATE"] = "AMEND_BILLING_DATE";
+    CaseSubCategory["ETF_CUSTOMER_LEAVING_YF"] = "ETF_CUSTOMER_LEAVING";
+    CaseSubCategory["CONTRACT_BUYOUT"] = "CONTRACT_BUYOUT";
+    CaseSubCategory["PRICE_MATCH"] = "PRICE_MATCH";
+    CaseSubCategory["DIRECT_DEBIT"] = "DIRECT_DEBIT";
+    CaseSubCategory["PAYMENT_LINK"] = "PAYMENT_LINK";
+    CaseSubCategory["INVOICE_DISPUTE"] = "INVOICE_DISPUTE";
+    CaseSubCategory["CHURN_REQUEST"] = "CHURN_REQUEST";
+    CaseSubCategory["BAD_CSAT"] = "BAD_CSAT";
+    CaseSubCategory["COMPLAINT"] = "COMPLAINT";
+    CaseSubCategory["DATA_SUBJECT_ACCESS_REQUEST"] = "DATA_SUBJECT_ACCESS_REQUEST";
+    CaseSubCategory["ESCALATED_COMPLAINT"] = "ESCALATED_COMPLAINT";
+    CaseSubCategory["GDPR_DATA_BREACH"] = "GDPR_DATA_BREACH";
+    CaseSubCategory["NEGATIVE_REVIEWS"] = "NEGATIVE_REVIEWS";
+    CaseSubCategory["AREA_AVAILABILITY_QUERY"] = "AREA_AVAILABILITY_QUERY";
+    CaseSubCategory["OFFER_QUERY_SUPPORT"] = "OFFER_QUERY_AND_SUPPORT";
+    CaseSubCategory["OMBUDSMAN_CASE"] = "OMBUDSMAN_CASE";
+    CaseSubCategory["POSITIVE_REVIEWS"] = "POSITIVE_REVIEWS";
+    CaseSubCategory["DUPLICATE_REVIEW"] = "DUPLICATE_REVIEW";
+    CaseSubCategory["NEW_ORDER"] = "NEW_ORDER";
+    CaseSubCategory["PRE_LIVE_ORDER_QUERY"] = "PRE_LIVE_ORDER_QUERY";
+    CaseSubCategory["CLAIM_MISSELLING"] = "CLAIM_MISSELLING";
+    CaseSubCategory["AMEND_MY_ORDER"] = "AMEND_MY_ORDER";
+    CaseSubCategory["CHANGE_CONTACT_DETAILS"] = "CHANGE_CONTACT_DETAILS";
+    CaseSubCategory["RECONTRACT_UPGRADE"] = "RECONTRACT_UPGRADE";
+    CaseSubCategory["REFERRAL"] = "REFERRAL";
+    CaseSubCategory["MISSED_APPOINTMENT"] = "MISSED_APPOINTMENT";
+    CaseSubCategory["TRANSFER_OF_OWNERSHIP"] = "TRANSFER_OF_OWNERSHIP";
+    CaseSubCategory["COGENT_ABUSE_NOTIFICATIONS"] = "COGENT_ABUSE_NOTIFICATIONS";
+    CaseSubCategory["INTERMITTENT_CONNECTIVITY"] = "INTERMITTENT_CONNECTIVITY";
+    CaseSubCategory["MAGRATHEA_PROCESS"] = "MAGRATHEA_PROCESS";
+    CaseSubCategory["CUSTOMER_DEVICE_ISSUE"] = "CUSTOMER_DEVICE_ISSUE";
+    CaseSubCategory["ONT_RELOCATION"] = "ONT_RELOCATION";
+    CaseSubCategory["PHONE_ISSUES"] = "PHONE_ISSUES";
+    CaseSubCategory["PHONE_PORTING"] = "PHONE_PORTING";
+    CaseSubCategory["SPEED_HARD_WIRED"] = "SPEED_HARD_WIRED";
+    CaseSubCategory["SPEED_WI_FI"] = "SPEED_WIFI";
+    CaseSubCategory["TLOS_OUTAGE"] = "TLOS_OUTAGE";
+    CaseSubCategory["WEBSITE_APP_ISSUE"] = "WEBSITE_APP_ISSUE";
+    CaseSubCategory["WI_FI_COVERAGE"] = "WIFI_COVERAGE";
+    CaseSubCategory["CANCEL_APPOINTMENT"] = "CANCEL_APPOINTMENT";
+    CaseSubCategory["INSTALL_APPOINTMENT"] = "INSTALL_APPOINTMENT";
+    CaseSubCategory["INSTALL_REMEDIATION_QUERY"] = "INSTALL_REMEDIATION_QUERY";
+    CaseSubCategory["NEW_TICKET"] = "NEW_TICKET";
+    CaseSubCategory["SPAM"] = "SPAM";
+    CaseSubCategory["SERVICE_VISIT"] = "SERVICE_VISIT";
+    CaseSubCategory["FAILED_PAYMENT"] = "FAILED_PAYMENT";
+    CaseSubCategory["INACTIVE_CHAT_NO_CUSTOMER_RESPONSE"] = "INACTIVE_CHAT_NO_CUSTOMER_RESPONSE";
+    CaseSubCategory["COPY_OF_INVOICE"] = "COPY_OF_INVOICE";
+    CaseSubCategory["ODIN_SUPPORT_REQUEST"] = "ODIN_SUPPORT_REQUEST";
+    CaseSubCategory["PIC_REQUEST"] = "PIC_REQUEST";
+    CaseSubCategory["ONE_TOUCH_SWITCH"] = "ONE_TOUCH_SWITCH";
+})(CaseSubCategory = exports.CaseSubCategory || (exports.CaseSubCategory = {}));
 /**
- * Valid values for Case.Deprecated
+ * Valid values for Case.DpaCustomerType
  *
- * Data field for Case records. Used by Customer Service team.
+ * dpa customer type (Customer Service - Case)
  *
  * @remarks Available options:
- * - `HIGH` - High
- * - `LOW` - Low
- * - `MEDIUM` - Medium
- * - `URGENT` - Urgent
+ * - `ACCOUNT_HOLDER` - Account holder
+ * - `NEW_CUSTOMER` - New Customer
+ * - `NOT_ACCOUNT_HOLDER` - Not account holder
+ * - `BUSINESS_CUSTOMER` - Business Customer
  */
-var CaseDeprecated;
-(function (CaseDeprecated) {
-    CaseDeprecated["HIGH"] = "HIGH";
-    CaseDeprecated["LOW"] = "LOW";
-    CaseDeprecated["MEDIUM"] = "MEDIUM";
-    CaseDeprecated["URGENT"] = "URGENT";
-})(CaseDeprecated = exports.CaseDeprecated || (exports.CaseDeprecated = {}));
+var CaseDpaCustomerType;
+(function (CaseDpaCustomerType) {
+    CaseDpaCustomerType["ACCOUNT_HOLDER"] = "ACCOUNT_HOLDER";
+    CaseDpaCustomerType["NEW_CUSTOMER"] = "NEW_CUSTOMER";
+    CaseDpaCustomerType["NOT_ACCOUNT_HOLDER"] = "NOT_ACCOUNT_HOLDER";
+    CaseDpaCustomerType["BUSINESS_CUSTOMER"] = "BUSINESS_CUSTOMER";
+})(CaseDpaCustomerType = exports.CaseDpaCustomerType || (exports.CaseDpaCustomerType = {}));
 /**
  * Property keys for Case
  * Use these constants instead of string literals for type safety
  */
 var CasePropertyKeys;
 (function (CasePropertyKeys) {
-    /** Allow CSAT communications */
-    CasePropertyKeys["CsatAllowed"] = "CsatAllowed";
-    /** Optional customer comment about the resolution. */
-    CasePropertyKeys["CsatResolutionComment"] = "CsatResolutionComment";
-    /** Previous AI Tags Accuracy */
-    CasePropertyKeys["AiTagsPreviousAccuracy"] = "AiTagsPreviousAccuracy";
-    /** Other Agent CSAT Reason */
-    CasePropertyKeys["CsatAgentOtherReason"] = "CsatAgentOtherReason";
+    /** Formal Complaint */
+    CasePropertyKeys["FormalComplaint"] = "FormalComplaint";
+    /** Complaint */
+    CasePropertyKeys["Complaint"] = "Complaint";
     /** Agent CSAT Comment */
     CasePropertyKeys["CsatAgentComment"] = "CsatAgentComment";
-    /** Attributed To */
-    CasePropertyKeys["AttributedTo"] = "AttributedTo";
-    /** Timestamp of the CSAT response */
-    CasePropertyKeys["CsatResponseAt"] = "CsatResponseAt";
-    /** R_QueueTitle (Customer Service - Case) */
-    CasePropertyKeys["RQueueTitle"] = "R_QueueTitle";
-    /** Date to re-open the case (Customer Service - Case) */
-    CasePropertyKeys["MoveToOpenOn"] = "MoveToOpenOn";
+    /** Other Agent CSAT Reason */
+    CasePropertyKeys["CsatAgentOtherReason"] = "CsatAgentOtherReason";
+    /** Allow CSAT communications */
+    CasePropertyKeys["CsatAllowed"] = "CsatAllowed";
     /** Reason when Resolution CSAT Reason is OTHER. */
     CasePropertyKeys["CsatResolutionOtherReason"] = "CsatResolutionOtherReason";
-    /** Agent CSAT Reason */
-    CasePropertyKeys["CsatAgentReason"] = "CsatAgentReason";
-    /** Customer satisfaction score for the resolution of the case. */
-    CasePropertyKeys["CsatResolutionScore"] = "CsatResolutionScore";
-    /** Complaint */
-    CasePropertyKeys["Complaint"] = "Complaint";
-    /** Accuracy of the AI tags */
-    CasePropertyKeys["AiTagsAccuracy"] = "AiTagsAccuracy";
-    /** Previous AI Tags */
-    CasePropertyKeys["AiTagsPrevious"] = "AiTagsPrevious";
-    /** Timestamp */
-    CasePropertyKeys["Timestamp"] = "Timestamp";
     /** Main reason for the resolution CSAT score. */
     CasePropertyKeys["CsatResolutionReason"] = "CsatResolutionReason";
     /** Providers */
     CasePropertyKeys["Providers"] = "Providers";
+    /** Agent CSAT Reason */
+    CasePropertyKeys["CsatAgentReason"] = "CsatAgentReason";
     /** Customer satisfaction score for the agent who handled the case. */
     CasePropertyKeys["CsatAgentScore"] = "CsatAgentScore";
-    /** origin of case (Customer Service - Case) */
-    CasePropertyKeys["Origin"] = "Origin";
-    /** Formal Complaint */
-    CasePropertyKeys["FormalComplaint"] = "FormalComplaint";
+    /** Optional customer comment about the resolution. */
+    CasePropertyKeys["CsatResolutionComment"] = "CsatResolutionComment";
+    /** Customer satisfaction score for the resolution of the case. */
+    CasePropertyKeys["CsatResolutionScore"] = "CsatResolutionScore";
+    /** Accuracy of the AI tags */
+    CasePropertyKeys["AiTagsAccuracy"] = "AiTagsAccuracy";
+    /** Previous AI Tags */
+    CasePropertyKeys["AiTagsPrevious"] = "AiTagsPrevious";
+    /** Previous AI Tags Accuracy */
+    CasePropertyKeys["AiTagsPreviousAccuracy"] = "AiTagsPreviousAccuracy";
     /** Primary Exception */
     CasePropertyKeys["PrimaryException"] = "PrimaryException";
     /** Primary Exception Reason */
     CasePropertyKeys["PrimaryExceptionReason"] = "PrimaryExceptionReason";
+    /** Attributed To */
+    CasePropertyKeys["AttributedTo"] = "AttributedTo";
+    /** Timestamp of the CSAT response */
+    CasePropertyKeys["CsatResponseAt"] = "CsatResponseAt";
     /** Indicates when the CSAT has been sent */
     CasePropertyKeys["CsatSentAt"] = "CsatSentAt";
-    /** Data field for Case records. Used by Customer Service team. */
-    CasePropertyKeys["Problem"] = "Problem";
-    /** R_AssignedUserId (Customer Service - Case) */
-    CasePropertyKeys["RAssignedUserId"] = "R_AssignedUserId";
-    /** R_SmsMessageId (Customer Service - Case) */
-    CasePropertyKeys["RSmsMessageId"] = "R_SmsMessageId";
-    /** the channel from the source (Customer Service - Case) */
-    CasePropertyKeys["Channel"] = "Channel";
-    /** SLA score 1 - 5 (Customer Service - Case) */
-    CasePropertyKeys["SlaScore"] = "SlaScore";
-    /** An external reference to this case (Customer Service - Case) */
-    CasePropertyKeys["ExternalRef"] = "ExternalRef";
-    /** Data field for Case records. Used by Customer Service team. */
-    CasePropertyKeys["Category"] = "Category";
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    CasePropertyKeys["OwnerId"] = "OwnerId";
-    /** SubCategory (Customer Service - Case) */
-    CasePropertyKeys["SubCategory"] = "SubCategory";
-    /** Describe the issue being experienced (Customer Service - Case) */
-    CasePropertyKeys["Description"] = "Description";
-    /** Customer email (Customer Service - Case) */
-    CasePropertyKeys["DpaCustomerEmail"] = "DpaCustomerEmail";
+    /** Timestamp */
+    CasePropertyKeys["Timestamp"] = "Timestamp";
+    /** R_QueueTitle (Customer Service - Case) */
+    CasePropertyKeys["RQueueTitle"] = "R_QueueTitle";
+    /** The UUID of the OTS order linked to the case */
+    CasePropertyKeys["OneTouchSwitchId"] = "OneTouchSwitchId";
+    /** Retention Outcome */
+    CasePropertyKeys["RetentionOutcome"] = "RetentionOutcome";
+    /** Vulnerable Customer */
+    CasePropertyKeys["VulnerableCustomer"] = "VulnerableCustomer";
+    /** Reason For Leaving */
+    CasePropertyKeys["ReasonForLeaving"] = "ReasonForLeaving";
+    /** Retention Offer */
+    CasePropertyKeys["RetentionOffer"] = "RetentionOffer";
+    /** Date to re-open the case (Customer Service - Case) */
+    CasePropertyKeys["MoveToOpenOn"] = "MoveToOpenOn";
     /** Reference identifier for Case relationships. Used for data integrity. */
     CasePropertyKeys["AccountId"] = "AccountId";
+    /** The status of the support case in each of the stages (Customer Service - Case) */
+    CasePropertyKeys["Deprecated"] = "Deprecated";
     /** explain the solution implemented (Customer Service - Case) */
     CasePropertyKeys["Solution"] = "Solution";
-    /** Describe why the case is being moved to closed (Customer Service - Case) */
-    CasePropertyKeys["CloseReason"] = "CloseReason";
-    /** R_AssignedOrgUserId (Customer Service - Case) */
-    CasePropertyKeys["RAssignedOrgUserId"] = "R_AssignedOrgUserId";
-    /** The contact related to the case (Customer Service - Case) */
-    CasePropertyKeys["RContactId"] = "R_ContactId";
-    /** Additional Notes (Customer Service - Case) */
-    CasePropertyKeys["AdditionalNotes"] = "AdditionalNotes";
-    /** The sla end date (Customer Service - Case) */
-    CasePropertyKeys["SlaEndDate"] = "SlaEndDate";
-    /** The time an outage started (Customer Service - Case) */
-    CasePropertyKeys["OutageStartTime"] = "OutageStartTime";
-    /** The time an outage was resolved (Customer Service - Case) */
-    CasePropertyKeys["OutageResolvedTime"] = "OutageResolvedTime";
-    /** Blocked Reason (Customer Service - Case) */
-    CasePropertyKeys["BlockedReason"] = "BlockedReason";
-    /** Data field for Case records. Used by Customer Service team. */
-    CasePropertyKeys["Priority"] = "Priority";
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    CasePropertyKeys["ContactId"] = "ContactId";
-    /** Satisfaction Survey Score (Customer Service - Case) */
-    CasePropertyKeys["CsatScore"] = "CsatScore";
-    /** the status of the linked Conversation entity (Customer Service - Case) */
-    CasePropertyKeys["ConversationStatus"] = "ConversationStatus";
-    /** Selection of Category done by the customer over the web chat (Customer Service - Case) */
-    CasePropertyKeys["DpaCustomerCategory"] = "DpaCustomerCategory";
-    /** Customer address (Customer Service - Case) */
-    CasePropertyKeys["DpaCustomerAddress"] = "DpaCustomerAddress";
-    /** Contact information field for Case. Used by Customer Service team for communication. */
-    CasePropertyKeys["DpaCustomerPhone"] = "DpaCustomerPhone";
-    /** Reference identifier for Case relationships. Used for data integrity. */
-    CasePropertyKeys["OutageId"] = "OutageId";
-    /** dpa customer type (Customer Service - Case) */
-    CasePropertyKeys["DpaCustomerType"] = "DpaCustomerType";
-    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
-    CasePropertyKeys["InSla"] = "InSla";
-    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
-    CasePropertyKeys["SlaStartDate"] = "SlaStartDate";
     /** QueueChangeReason (Customer Service - Case) */
     CasePropertyKeys["QueueChangeReason"] = "QueueChangeReason";
     /** R_AddressTitle (Customer Service - Case) */
     CasePropertyKeys["RAddressTitle"] = "R_AddressTitle";
     /** R_AddressExchangeName (Customer Service - Case) */
     CasePropertyKeys["RAddressExchangeName"] = "R_AddressExchangeName";
-    /** Customer name (Customer Service - Case) */
-    CasePropertyKeys["DpaCustomerName"] = "DpaCustomerName";
-    /** Data field for Case records. Used by Customer Service team. */
-    CasePropertyKeys["Subject"] = "Subject";
-    /** Sentiment from voyager. (Customer Service - Case) */
-    CasePropertyKeys["AiSentiment"] = "AiSentiment";
-    /** When the case was updated (Customer Service - Case) */
-    CasePropertyKeys["UpdatedAt"] = "UpdatedAt";
-    /** Parent case (Customer Service - Case) */
-    CasePropertyKeys["CaseId"] = "CaseId";
-    /** Reason For Leaving */
-    CasePropertyKeys["ReasonForLeaving"] = "ReasonForLeaving";
     /** The order related to the case (Customer Service - Case) */
     CasePropertyKeys["ROrderId"] = "R_OrderId";
+    /** Describe why the case is being moved to closed (Customer Service - Case) */
+    CasePropertyKeys["CloseReason"] = "CloseReason";
+    /** origin of case (Customer Service - Case) */
+    CasePropertyKeys["Origin"] = "Origin";
     /** Data field for Case records. Used by Customer Service team. */
     CasePropertyKeys["Sla"] = "Sla";
-    /** Retention Offer */
-    CasePropertyKeys["RetentionOffer"] = "RetentionOffer";
+    /** R_AssignedOrgUserId (Customer Service - Case) */
+    CasePropertyKeys["RAssignedOrgUserId"] = "R_AssignedOrgUserId";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Problem"] = "Problem";
     /** business area (Customer Service - Case) */
     CasePropertyKeys["BusinessArea"] = "BusinessArea";
+    /** R_AssignedUserId (Customer Service - Case) */
+    CasePropertyKeys["RAssignedUserId"] = "R_AssignedUserId";
     /** The address related to the case (Customer Service - Case) */
     CasePropertyKeys["RAddressId"] = "R_AddressId";
+    /** R_SmsMessageId (Customer Service - Case) */
+    CasePropertyKeys["RSmsMessageId"] = "R_SmsMessageId";
     /** R_AssignedUserTitle (Customer Service - Case) */
     CasePropertyKeys["RAssignedUserTitle"] = "R_AssignedUserTitle";
+    /** The contact related to the case (Customer Service - Case) */
+    CasePropertyKeys["RContactId"] = "R_ContactId";
     /** Reference identifier for Case relationships. Used for data integrity. */
     CasePropertyKeys["RQueueId"] = "R_QueueId";
     /** The work order related to the case (Customer Service - Case) */
     CasePropertyKeys["RWorkOrderId"] = "R_WorkOrderId";
+    /** Additional Notes (Customer Service - Case) */
+    CasePropertyKeys["AdditionalNotes"] = "AdditionalNotes";
+    /** The sla end date (Customer Service - Case) */
+    CasePropertyKeys["SlaEndDate"] = "SlaEndDate";
+    /** the channel from the source (Customer Service - Case) */
+    CasePropertyKeys["Channel"] = "Channel";
+    /** SLA score 1 - 5 (Customer Service - Case) */
+    CasePropertyKeys["SlaScore"] = "SlaScore";
+    /** An external reference to this case (Customer Service - Case) */
+    CasePropertyKeys["ExternalRef"] = "ExternalRef";
+    /** The time an outage started (Customer Service - Case) */
+    CasePropertyKeys["OutageStartTime"] = "OutageStartTime";
     /** The time an outage was confirmed (Customer Service - Case) */
     CasePropertyKeys["OutageConfirmedTime"] = "OutageConfirmedTime";
+    /** The time an outage was resolved (Customer Service - Case) */
+    CasePropertyKeys["OutageResolvedTime"] = "OutageResolvedTime";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Category"] = "Category";
     /** Data field for Case records. Used by Customer Service team. */
     CasePropertyKeys["Queue"] = "Queue";
+    /** Blocked Reason (Customer Service - Case) */
+    CasePropertyKeys["BlockedReason"] = "BlockedReason";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Priority"] = "Priority";
     /** Files to assist with understanding the issue. (Customer Service - Case) */
     CasePropertyKeys["Files"] = "Files";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["ContactId"] = "ContactId";
     /** Customer last bill (Customer Service - Case) */
     CasePropertyKeys["DpaCustomerLastBill"] = "DpaCustomerLastBill";
     /** CSAT Dissatisfaction Reason (Customer Service - Case) */
     CasePropertyKeys["CsatReason"] = "CsatReason";
     /** Satisfaction Survey Comment (Customer Service - Case) */
     CasePropertyKeys["CsatComment"] = "CsatComment";
+    /** Satisfaction Survey Score (Customer Service - Case) */
+    CasePropertyKeys["CsatScore"] = "CsatScore";
     /** level of impact to the business (Customer Service - Case) */
     CasePropertyKeys["Impact"] = "Impact";
+    /** the status of the linked Conversation entity (Customer Service - Case) */
+    CasePropertyKeys["ConversationStatus"] = "ConversationStatus";
+    /** Selection of Category done by the customer over the web chat (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerCategory"] = "DpaCustomerCategory";
     /** Reason for Review (Customer Service - Case) */
     CasePropertyKeys["ReasonForReview"] = "ReasonForReview";
     /** boolean to confirm if DPA checks have passed (Customer Service - Case) */
     CasePropertyKeys["DpaChecksPassed"] = "DpaChecksPassed";
     /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["OwnerId"] = "OwnerId";
+    /** Reference identifier for Case relationships. Used for data integrity. */
     CasePropertyKeys["TeamId"] = "TeamId";
     /** source of the case (Customer Service - Case) */
     CasePropertyKeys["Source"] = "Source";
+    /** SubCategory (Customer Service - Case) */
+    CasePropertyKeys["SubCategory"] = "SubCategory";
+    /** Describe the issue being experienced (Customer Service - Case) */
+    CasePropertyKeys["Description"] = "Description";
+    /** Customer email (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerEmail"] = "DpaCustomerEmail";
+    /** Customer address (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerAddress"] = "DpaCustomerAddress";
+    /** Contact information field for Case. Used by Customer Service team for communication. */
+    CasePropertyKeys["DpaCustomerPhone"] = "DpaCustomerPhone";
+    /** Customer name (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerName"] = "DpaCustomerName";
+    /** Data field for Case records. Used by Customer Service team. */
+    CasePropertyKeys["Subject"] = "Subject";
+    /** Sentiment from voyager. (Customer Service - Case) */
+    CasePropertyKeys["AiSentiment"] = "AiSentiment";
+    /** Reference identifier for Case relationships. Used for data integrity. */
+    CasePropertyKeys["OutageId"] = "OutageId";
+    /** dpa customer type (Customer Service - Case) */
+    CasePropertyKeys["DpaCustomerType"] = "DpaCustomerType";
     /** messages/calls/emails tags generated  from voyager (Customer Service - Case) */
     CasePropertyKeys["AiTags"] = "AiTags";
     /** When the Case was created (Customer Service - Case) */
     CasePropertyKeys["CCreatedAt"] = "C_CreatedAt";
+    /** When the case was updated (Customer Service - Case) */
+    CasePropertyKeys["UpdatedAt"] = "UpdatedAt";
+    /** Boolean value that is true if in SLA and false if out of SLA (Customer Service - Case) */
+    CasePropertyKeys["InSla"] = "InSla";
+    /** The date used to generate the SLA date (defaults to case created and then is updated when the case goes to Pending Agent" (Customer Service - Case) */
+    CasePropertyKeys["SlaStartDate"] = "SlaStartDate";
+    /** Parent case (Customer Service - Case) */
+    CasePropertyKeys["CaseId"] = "CaseId";
     /** This id represents the id receved from social media platforms for a user (Customer Service - Case) */
     CasePropertyKeys["SocialMediaExternalId"] = "SocialMediaExternalId";
-    /** DialAttemptCount */
-    CasePropertyKeys["DialAttemptCount"] = "DialAttemptCount";
-    /** NextDialAt */
-    CasePropertyKeys["NextDialAt"] = "NextDialAt";
-    /** LastDialAt */
-    CasePropertyKeys["LastDialAt"] = "LastDialAt";
-    /** LastDialOutcome */
-    CasePropertyKeys["LastDialOutcome"] = "LastDialOutcome";
-    /** Vulnerable Customer */
-    CasePropertyKeys["VulnerableCustomer"] = "VulnerableCustomer";
-    /** Outcome from trying to save a customer */
-    CasePropertyKeys["RetentionOutcome"] = "RetentionOutcome";
-    /** The UUID of the OTS order */
-    CasePropertyKeys["OneTouchSwitchId"] = "OneTouchSwitchId";
-    /** Data field for Case records. Used by Customer Service team. */
-    CasePropertyKeys["Deprecated"] = "Deprecated";
 })(CasePropertyKeys = exports.CasePropertyKeys || (exports.CasePropertyKeys = {}));
 /**
  * Case entity from SupportModule
@@ -1030,7 +987,7 @@ var CasePropertyKeys;
  *
  * @module SupportModule
  * @entity Case
- * @schemaId bb540d25-53bf-491b-9d03-f3d42f755b3a
+ * @schemaId e5ebfc85-e2ff-458f-8341-55a8e1bf9a52
  * @recordPrefix SC
  * @menuLabel Cases
  * @capabilities searchable, updateable, undeletable, triggerable
@@ -1051,11 +1008,11 @@ exports.ROUTING_KEY_CASE_DELETED = 'SupportModule.Case.SubDbRecordDeleted';
  * Type-specific routing keys for Case events
  * Subscribe to these for events on specific entity types only
  */
-/** This is the default record type created */
+/** DEFAULT created */
 exports.ROUTING_KEY_CASE_DEFAULT_CREATED = 'SupportModule.Case.DEFAULT.SubDbRecordCreated';
-/** This is the default record type updated */
+/** DEFAULT updated */
 exports.ROUTING_KEY_CASE_DEFAULT_UPDATED = 'SupportModule.Case.DEFAULT.SubDbRecordUpdated';
-/** This is the default record type deleted */
+/** DEFAULT deleted */
 exports.ROUTING_KEY_CASE_DEFAULT_DELETED = 'SupportModule.Case.DEFAULT.SubDbRecordDeleted';
 /** Outage created */
 exports.ROUTING_KEY_CASE_OUTAGE_CREATED = 'SupportModule.Case.OUTAGE.SubDbRecordCreated';
@@ -1063,46 +1020,30 @@ exports.ROUTING_KEY_CASE_OUTAGE_CREATED = 'SupportModule.Case.OUTAGE.SubDbRecord
 exports.ROUTING_KEY_CASE_OUTAGE_UPDATED = 'SupportModule.Case.OUTAGE.SubDbRecordUpdated';
 /** Outage deleted */
 exports.ROUTING_KEY_CASE_OUTAGE_DELETED = 'SupportModule.Case.OUTAGE.SubDbRecordDeleted';
-/** Event: Case__ActivityLog link created */
-exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated';
-/** Event: Case__ActivityLog link deleted */
-exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted';
-/** Event: Case__CaseAction link created */
-exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationCreated';
-/** Event: Case__CaseAction link deleted */
-exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationDeleted';
-/** Event: Case__File link created */
-exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = 'SupportModule.Case.File.SubDbRecordAssociationCreated';
-/** Event: Case__File link deleted */
-exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = 'SupportModule.Case.File.SubDbRecordAssociationDeleted';
-/** Event: Case__Note link created */
-exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = 'SupportModule.Case.Note.SubDbRecordAssociationCreated';
-/** Event: Case__Note link deleted */
-exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = 'SupportModule.Case.Note.SubDbRecordAssociationDeleted';
 /** Event: Case_Team link created */
 exports.ROUTING_KEY_LINK_CASE_TEAM_CREATED = 'SupportModule.Case.Team.SubDbRecordAssociationCreated';
 /** Event: Case_Team link deleted */
 exports.ROUTING_KEY_LINK_CASE_TEAM_DELETED = 'SupportModule.Case.Team.SubDbRecordAssociationDeleted';
-/** Event: Case_Conversation link created */
-exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = 'SupportModule.Case.Conversation.SubDbRecordAssociationCreated';
-/** Event: Case_Conversation link deleted */
-exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = 'SupportModule.Case.Conversation.SubDbRecordAssociationDeleted';
+/** Event: CaseOwner link created */
+exports.ROUTING_KEY_LINK_CASE_OWNER_CREATED = 'SupportModule.Case.User.SubDbRecordAssociationCreated';
+/** Event: CaseOwner link deleted */
+exports.ROUTING_KEY_LINK_CASE_OWNER_DELETED = 'SupportModule.Case.User.SubDbRecordAssociationDeleted';
+/** Event: Case__Case link created */
+exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = 'SupportModule.Case.Case.SubDbRecordAssociationCreated';
+/** Event: Case__Case link deleted */
+exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = 'SupportModule.Case.Case.SubDbRecordAssociationDeleted';
+/** Event: Case__File link created */
+exports.ROUTING_KEY_LINK_CASE_FILE_CREATED = 'SupportModule.Case.File.SubDbRecordAssociationCreated';
+/** Event: Case__File link deleted */
+exports.ROUTING_KEY_LINK_CASE_FILE_DELETED = 'SupportModule.Case.File.SubDbRecordAssociationDeleted';
+/** Event: Case__CaseAction link created */
+exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_CREATED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationCreated';
+/** Event: Case__CaseAction link deleted */
+exports.ROUTING_KEY_LINK_CASE_CASE_ACTION_DELETED = 'SupportModule.Case.CaseAction.SubDbRecordAssociationDeleted';
 /** Event: Case__Order link created */
 exports.ROUTING_KEY_LINK_CASE_ORDER_CREATED = 'SupportModule.Case.Order.SubDbRecordAssociationCreated';
 /** Event: Case__Order link deleted */
 exports.ROUTING_KEY_LINK_CASE_ORDER_DELETED = 'SupportModule.Case.Order.SubDbRecordAssociationDeleted';
-/** Event: Case__PushNotification link created */
-exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationCreated';
-/** Event: Case__PushNotification link deleted */
-exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted';
-/** Event: Case__Contact link created */
-exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = 'SupportModule.Case.Contact.SubDbRecordAssociationCreated';
-/** Event: Case__Contact link deleted */
-exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = 'SupportModule.Case.Contact.SubDbRecordAssociationDeleted';
-/** Event: Case__Email link created */
-exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = 'SupportModule.Case.Email.SubDbRecordAssociationCreated';
-/** Event: Case__Email link deleted */
-exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = 'SupportModule.Case.Email.SubDbRecordAssociationDeleted';
 /** Event: Case__WorkOrder link created */
 exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_CREATED = 'SupportModule.Case.WorkOrder.SubDbRecordAssociationCreated';
 /** Event: Case__WorkOrder link deleted */
@@ -1111,31 +1052,43 @@ exports.ROUTING_KEY_LINK_CASE_WORK_ORDER_DELETED = 'SupportModule.Case.WorkOrder
 exports.ROUTING_KEY_LINK_CASE_ADDRESS_CREATED = 'SupportModule.Case.Address.SubDbRecordAssociationCreated';
 /** Event: Case__Address link deleted */
 exports.ROUTING_KEY_LINK_CASE_ADDRESS_DELETED = 'SupportModule.Case.Address.SubDbRecordAssociationDeleted';
+/** Event: Case__SmsMessage link created */
+exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated';
+/** Event: Case__SmsMessage link deleted */
+exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted';
 /** Event: Case__QueueChange link created */
 exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_CREATED = 'SupportModule.Case.QueueChange.SubDbRecordAssociationCreated';
 /** Event: Case__QueueChange link deleted */
 exports.ROUTING_KEY_LINK_CASE_QUEUE_CHANGE_DELETED = 'SupportModule.Case.QueueChange.SubDbRecordAssociationDeleted';
+/** Event: Case__Contact link created */
+exports.ROUTING_KEY_LINK_CASE_CONTACT_CREATED = 'SupportModule.Case.Contact.SubDbRecordAssociationCreated';
+/** Event: Case__Contact link deleted */
+exports.ROUTING_KEY_LINK_CASE_CONTACT_DELETED = 'SupportModule.Case.Contact.SubDbRecordAssociationDeleted';
+/** Event: Case__Email link created */
+exports.ROUTING_KEY_LINK_CASE_EMAIL_CREATED = 'SupportModule.Case.Email.SubDbRecordAssociationCreated';
+/** Event: Case__Email link deleted */
+exports.ROUTING_KEY_LINK_CASE_EMAIL_DELETED = 'SupportModule.Case.Email.SubDbRecordAssociationDeleted';
+/** Event: Case_Conversation link created */
+exports.ROUTING_KEY_LINK_CASE_CONVERSATION_CREATED = 'SupportModule.Case.Conversation.SubDbRecordAssociationCreated';
+/** Event: Case_Conversation link deleted */
+exports.ROUTING_KEY_LINK_CASE_CONVERSATION_DELETED = 'SupportModule.Case.Conversation.SubDbRecordAssociationDeleted';
 /** Event: Case__ContractBuyOut link created */
 exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_CREATED = 'SupportModule.Case.ContractBuyOut.SubDbRecordAssociationCreated';
 /** Event: Case__ContractBuyOut link deleted */
 exports.ROUTING_KEY_LINK_CASE_CONTRACT_BUY_OUT_DELETED = 'SupportModule.Case.ContractBuyOut.SubDbRecordAssociationDeleted';
-/** Event: Case__User link created */
-exports.ROUTING_KEY_LINK_CASE_USER_CREATED = 'SupportModule.Case.User.SubDbRecordAssociationCreated';
-/** Event: Case__User link deleted */
-exports.ROUTING_KEY_LINK_CASE_USER_DELETED = 'SupportModule.Case.User.SubDbRecordAssociationDeleted';
-/** Event: Case__SmsMessage link created */
-exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_CREATED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationCreated';
-/** Event: Case__SmsMessage link deleted */
-exports.ROUTING_KEY_LINK_CASE_SMS_MESSAGE_DELETED = 'SupportModule.Case.SmsMessage.SubDbRecordAssociationDeleted';
-/** Event: Case__Case link created */
-exports.ROUTING_KEY_LINK_CASE_CASE_CREATED = 'SupportModule.Case.Case.SubDbRecordAssociationCreated';
-/** Event: Case__Case link deleted */
-exports.ROUTING_KEY_LINK_CASE_CASE_DELETED = 'SupportModule.Case.Case.SubDbRecordAssociationDeleted';
+/** Event: Case__Note link created */
+exports.ROUTING_KEY_LINK_CASE_NOTE_CREATED = 'SupportModule.Case.Note.SubDbRecordAssociationCreated';
+/** Event: Case__Note link deleted */
+exports.ROUTING_KEY_LINK_CASE_NOTE_DELETED = 'SupportModule.Case.Note.SubDbRecordAssociationDeleted';
+/** Event: Case__PushNotification link created */
+exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_CREATED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationCreated';
+/** Event: Case__PushNotification link deleted */
+exports.ROUTING_KEY_LINK_CASE_PUSH_NOTIFICATION_DELETED = 'SupportModule.Case.PushNotification.SubDbRecordAssociationDeleted';
+/** Event: Case__ActivityLog link created */
+exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_CREATED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationCreated';
+/** Event: Case__ActivityLog link deleted */
+exports.ROUTING_KEY_LINK_CASE_ACTIVITY_LOG_DELETED = 'SupportModule.Case.ActivityLog.SubDbRecordAssociationDeleted';
 /** Event: Case__OneTouchSwitch link created */
 exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_CREATED = 'SupportModule.Case.OneTouchSwitch.SubDbRecordAssociationCreated';
 /** Event: Case__OneTouchSwitch link deleted */
 exports.ROUTING_KEY_LINK_CASE_ONE_TOUCH_SWITCH_DELETED = 'SupportModule.Case.OneTouchSwitch.SubDbRecordAssociationDeleted';
-/** Event: OutboundDialSession__Case link created */
-exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_CREATED = 'SupportModule.Case.OutboundDialSession.SubDbRecordAssociationCreated';
-/** Event: OutboundDialSession__Case link deleted */
-exports.ROUTING_KEY_LINK_OUTBOUND_DIAL_SESSION_CASE_DELETED = 'SupportModule.Case.OutboundDialSession.SubDbRecordAssociationDeleted';