@contractspec/lib.support-bot 3.7.16 → 3.7.18
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/bot/auto-responder.js +10 -732
- package/dist/bot/feedback-loop.js +5 -667
- package/dist/bot/index.js +11 -900
- package/dist/bot/tools.js +1 -131
- package/dist/browser/bot/auto-responder.js +10 -732
- package/dist/browser/bot/feedback-loop.js +5 -667
- package/dist/browser/bot/index.js +11 -900
- package/dist/browser/bot/tools.js +1 -131
- package/dist/browser/i18n/catalogs/en.js +2 -184
- package/dist/browser/i18n/catalogs/es.js +2 -184
- package/dist/browser/i18n/catalogs/fr.js +2 -184
- package/dist/browser/i18n/catalogs/index.js +4 -550
- package/dist/browser/i18n/index.js +4 -649
- package/dist/browser/i18n/keys.js +1 -71
- package/dist/browser/i18n/locale.js +1 -13
- package/dist/browser/i18n/messages.js +4 -564
- package/dist/browser/index.js +15 -1316
- package/dist/browser/rag/index.js +6 -701
- package/dist/browser/rag/ticket-resolver.js +6 -701
- package/dist/browser/spec.js +2 -32
- package/dist/browser/tickets/classifier.js +5 -944
- package/dist/browser/tickets/index.js +5 -944
- package/dist/i18n/catalogs/en.js +2 -184
- package/dist/i18n/catalogs/es.js +2 -184
- package/dist/i18n/catalogs/fr.js +2 -184
- package/dist/i18n/catalogs/index.js +4 -550
- package/dist/i18n/index.js +4 -649
- package/dist/i18n/keys.js +1 -71
- package/dist/i18n/locale.js +1 -13
- package/dist/i18n/messages.js +4 -564
- package/dist/index.js +15 -1316
- package/dist/node/bot/auto-responder.js +10 -732
- package/dist/node/bot/feedback-loop.js +5 -667
- package/dist/node/bot/index.js +11 -900
- package/dist/node/bot/tools.js +1 -131
- package/dist/node/i18n/catalogs/en.js +2 -184
- package/dist/node/i18n/catalogs/es.js +2 -184
- package/dist/node/i18n/catalogs/fr.js +2 -184
- package/dist/node/i18n/catalogs/index.js +4 -550
- package/dist/node/i18n/index.js +4 -649
- package/dist/node/i18n/keys.js +1 -71
- package/dist/node/i18n/locale.js +1 -13
- package/dist/node/i18n/messages.js +4 -564
- package/dist/node/index.js +15 -1316
- package/dist/node/rag/index.js +6 -701
- package/dist/node/rag/ticket-resolver.js +6 -701
- package/dist/node/spec.js +2 -32
- package/dist/node/tickets/classifier.js +5 -944
- package/dist/node/tickets/index.js +5 -944
- package/dist/rag/index.js +6 -701
- package/dist/rag/ticket-resolver.js +6 -701
- package/dist/spec.js +2 -32
- package/dist/tickets/classifier.js +5 -944
- package/dist/tickets/index.js +5 -944
- package/package.json +10 -10
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import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
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var frMessages = defineTranslation({
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meta: {
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key: "support-bot.messages",
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version: "1.0.0",
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domain: "support-bot",
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description: "French translations for the support-bot package",
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owners: ["platform"],
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stability: "experimental"
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},
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locale: "fr",
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fallback: "en",
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messages: {
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"prompt.classifier.system": {
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value: "Classifiez le ticket de support.",
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description: "Classifier LLM system prompt"
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},
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"prompt.autoResponder.system": {
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value: "Rédigez des réponses de support empathiques et précises en citant les sources lorsque c’est pertinent.",
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description: "Auto-responder LLM system prompt"
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},
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"prompt.autoResponder.user": {
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value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
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import{defineTranslation as g}from"@contractspec/lib.contracts-spec/translations";var j=g({meta:{key:"support-bot.messages",version:"1.0.0",domain:"support-bot",description:"French translations for the support-bot package",owners:["platform"],stability:"experimental"},locale:"fr",fallback:"en",messages:{"prompt.classifier.system":{value:"Classifiez le ticket de support.",description:"Classifier LLM system prompt"},"prompt.autoResponder.system":{value:"Rédigez des réponses de support empathiques et précises en citant les sources lorsque c’est pertinent.",description:"Auto-responder LLM system prompt"},"prompt.autoResponder.user":{value:`Ticket #{ticketId} ({category}, {priority}, {sentiment})
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Sujet : {subject}
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{body}
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Connaissances :
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{knowledge}
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Répondez au client.`,
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description: "Auto-responder user prompt template",
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placeholders: [
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{ name: "ticketId", type: "string" },
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{ name: "category", type: "string" },
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{ name: "priority", type: "string" },
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{ name: "sentiment", type: "string" },
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{ name: "subject", type: "string" },
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{ name: "body", type: "string" },
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{ name: "knowledge", type: "string" }
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]
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},
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"responder.closing.friendly": {
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value: "Nous restons à votre disposition si vous avez besoin de quoi que ce soit.",
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description: "Friendly closing line for support responses"
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},
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"responder.closing.formal": {
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value: "Veuillez nous contacter si vous avez besoin d’une assistance supplémentaire.",
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description: "Formal closing line for support responses"
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},
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"responder.greeting.named": {
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value: "Bonjour {name},",
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description: "Greeting with customer name",
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placeholders: [{ name: "name", type: "string" }]
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},
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"responder.greeting.anonymous": {
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value: "Bonjour,",
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description: "Greeting without customer name"
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},
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"responder.intro.thanks": {
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value: "Merci de nous avoir contactés au sujet de « {subject} ».",
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description: "Thank-you intro referencing the ticket subject",
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placeholders: [{ name: "subject", type: "string" }]
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},
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"responder.signature": {
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value: "— Support ContractSpec",
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description: "Email / response signature"
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},
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"responder.references.header": {
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value: "Références :",
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description: "Header for the references section"
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},
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"responder.references.sourceLabel": {
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value: "Source {index}",
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description: "Label for a numbered source reference",
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placeholders: [{ name: "index", type: "number" }]
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},
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"responder.category.billing": {
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value: "Je comprends que les problèmes de facturation peuvent être stressants, laissez-moi clarifier la situation.",
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description: "Category intro for billing tickets"
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},
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"responder.category.technical": {
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value: "Je vois que vous avez rencontré un problème technique. Voici ce qui s’est passé et comment le résoudre.",
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description: "Category intro for technical tickets"
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},
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"responder.category.product": {
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value: "Merci d’avoir partagé vos retours sur le produit. Voici les prochaines étapes.",
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description: "Category intro for product tickets"
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},
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"responder.category.account": {
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value: "L’accès au compte est essentiel, laissez-moi vous guider vers la résolution.",
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description: "Category intro for account tickets"
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},
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"responder.category.compliance": {
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value: "Les questions de conformité exigent de la précision. Consultez la réponse conforme aux politiques ci-dessous.",
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description: "Category intro for compliance tickets"
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},
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"responder.category.other": {
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value: "Voici ce que nous avons trouvé après examen de votre demande.",
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description: "Category intro for uncategorized tickets"
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},
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"responder.subject.replyPrefix": {
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value: "Re : {subject}",
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description: "Reply subject line prefix",
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placeholders: [{ name: "subject", type: "string" }]
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},
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"resolver.question.subjectLabel": {
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value: "Sujet : {subject}",
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description: "Subject label in resolver question context",
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placeholders: [{ name: "subject", type: "string" }]
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},
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"resolver.question.channelLabel": {
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value: "Canal : {channel}",
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description: "Channel label in resolver question context",
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placeholders: [{ name: "channel", type: "string" }]
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},
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"resolver.question.customerLabel": {
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value: "Client : {name}",
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description: "Customer label in resolver question context",
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placeholders: [{ name: "name", type: "string" }]
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},
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"resolver.action.escalate": {
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value: "Escalader pour révision humaine",
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description: "Action label for escalation"
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},
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"resolver.action.respond": {
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value: "Envoyer une réponse automatique",
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description: "Action label for automated response"
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},
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"resolver.escalation.insufficientConfidence": {
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value: "Confiance insuffisante ou références de connaissances manquantes",
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description: "Escalation reason when confidence is too low"
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},
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"tool.classify.title": {
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value: "support_classify_ticket",
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description: "MCP tool title for ticket classification"
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},
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"tool.classify.description": {
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value: "Classifier un ticket par priorité, sentiment et catégorie",
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description: "MCP tool description for ticket classification"
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},
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"tool.resolve.title": {
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value: "support_resolve_ticket",
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description: "MCP tool title for ticket resolution"
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},
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"tool.resolve.description": {
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value: "Générer une résolution fondée sur la base de connaissances pour un ticket",
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description: "MCP tool description for ticket resolution"
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},
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"tool.draft.title": {
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value: "support_draft_response",
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description: "MCP tool title for response drafting"
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},
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"tool.draft.description": {
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value: "Rédiger une réponse client basée sur la résolution et la classification",
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description: "MCP tool description for response drafting"
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},
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"error.inputMustIncludeTicket": {
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value: "L’entrée doit inclure un ticket",
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description: "Error when input payload is missing the ticket field"
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},
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"error.ticketMissingId": {
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value: "Le ticket n’a pas d’identifiant",
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description: "Error when ticket object lacks an id"
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},
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"error.resolutionClassificationRequired": {
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value: "la résolution et la classification sont requises",
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description: "Error when draft endpoint is called without resolution and classification"
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},
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"feedback.noRecords": {
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value: "Aucun retour enregistré pour le moment.",
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description: "Placeholder when no feedback entries exist"
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},
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"feedback.status.escalated": {
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value: "Escaladé",
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description: "Status label for escalated tickets"
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},
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"feedback.status.autoResolved": {
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value: "Résolu automatiquement",
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description: "Status label for auto-resolved tickets"
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},
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"spec.instructionsAppendix": {
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value: "Citez toujours les sources de connaissances du support et signalez les problèmes de conformité/facturation pour révision humaine en cas de doute.",
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description: "Instructions appendix appended to agent spec"
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}
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}
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});
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export {
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frMessages
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};
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Répondez au client.`,description:"Auto-responder user prompt template",placeholders:[{name:"ticketId",type:"string"},{name:"category",type:"string"},{name:"priority",type:"string"},{name:"sentiment",type:"string"},{name:"subject",type:"string"},{name:"body",type:"string"},{name:"knowledge",type:"string"}]},"responder.closing.friendly":{value:"Nous restons à votre disposition si vous avez besoin de quoi que ce soit.",description:"Friendly closing line for support responses"},"responder.closing.formal":{value:"Veuillez nous contacter si vous avez besoin d’une assistance supplémentaire.",description:"Formal closing line for support responses"},"responder.greeting.named":{value:"Bonjour {name},",description:"Greeting with customer name",placeholders:[{name:"name",type:"string"}]},"responder.greeting.anonymous":{value:"Bonjour,",description:"Greeting without customer name"},"responder.intro.thanks":{value:"Merci de nous avoir contactés au sujet de « {subject} ».",description:"Thank-you intro referencing the ticket subject",placeholders:[{name:"subject",type:"string"}]},"responder.signature":{value:"— Support ContractSpec",description:"Email / response signature"},"responder.references.header":{value:"Références :",description:"Header for the references section"},"responder.references.sourceLabel":{value:"Source {index}",description:"Label for a numbered source reference",placeholders:[{name:"index",type:"number"}]},"responder.category.billing":{value:"Je comprends que les problèmes de facturation peuvent être stressants, laissez-moi clarifier la situation.",description:"Category intro for billing tickets"},"responder.category.technical":{value:"Je vois que vous avez rencontré un problème technique. Voici ce qui s’est passé et comment le résoudre.",description:"Category intro for technical tickets"},"responder.category.product":{value:"Merci d’avoir partagé vos retours sur le produit. Voici les prochaines étapes.",description:"Category intro for product tickets"},"responder.category.account":{value:"L’accès au compte est essentiel, laissez-moi vous guider vers la résolution.",description:"Category intro for account tickets"},"responder.category.compliance":{value:"Les questions de conformité exigent de la précision. Consultez la réponse conforme aux politiques ci-dessous.",description:"Category intro for compliance tickets"},"responder.category.other":{value:"Voici ce que nous avons trouvé après examen de votre demande.",description:"Category intro for uncategorized tickets"},"responder.subject.replyPrefix":{value:"Re : {subject}",description:"Reply subject line prefix",placeholders:[{name:"subject",type:"string"}]},"resolver.question.subjectLabel":{value:"Sujet : {subject}",description:"Subject label in resolver question context",placeholders:[{name:"subject",type:"string"}]},"resolver.question.channelLabel":{value:"Canal : {channel}",description:"Channel label in resolver question context",placeholders:[{name:"channel",type:"string"}]},"resolver.question.customerLabel":{value:"Client : {name}",description:"Customer label in resolver question context",placeholders:[{name:"name",type:"string"}]},"resolver.action.escalate":{value:"Escalader pour révision humaine",description:"Action label for escalation"},"resolver.action.respond":{value:"Envoyer une réponse automatique",description:"Action label for automated response"},"resolver.escalation.insufficientConfidence":{value:"Confiance insuffisante ou références de connaissances manquantes",description:"Escalation reason when confidence is too low"},"tool.classify.title":{value:"support_classify_ticket",description:"MCP tool title for ticket classification"},"tool.classify.description":{value:"Classifier un ticket par priorité, sentiment et catégorie",description:"MCP tool description for ticket classification"},"tool.resolve.title":{value:"support_resolve_ticket",description:"MCP tool title for ticket resolution"},"tool.resolve.description":{value:"Générer une résolution fondée sur la base de connaissances pour un ticket",description:"MCP tool description for ticket resolution"},"tool.draft.title":{value:"support_draft_response",description:"MCP tool title for response drafting"},"tool.draft.description":{value:"Rédiger une réponse client basée sur la résolution et la classification",description:"MCP tool description for response drafting"},"error.inputMustIncludeTicket":{value:"L’entrée doit inclure un ticket",description:"Error when input payload is missing the ticket field"},"error.ticketMissingId":{value:"Le ticket n’a pas d’identifiant",description:"Error when ticket object lacks an id"},"error.resolutionClassificationRequired":{value:"la résolution et la classification sont requises",description:"Error when draft endpoint is called without resolution and classification"},"feedback.noRecords":{value:"Aucun retour enregistré pour le moment.",description:"Placeholder when no feedback entries exist"},"feedback.status.escalated":{value:"Escaladé",description:"Status label for escalated tickets"},"feedback.status.autoResolved":{value:"Résolu automatiquement",description:"Status label for auto-resolved tickets"},"spec.instructionsAppendix":{value:"Citez toujours les sources de connaissances du support et signalez les problèmes de conformité/facturation pour révision humaine en cas de doute.",description:"Instructions appendix appended to agent spec"}}});export{j as frMessages};
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