@contractspec/lib.support-bot 3.7.16 → 3.7.18

package/dist/node/bot/tools.js

@@ -1,131 +1 @@
-// src/bot/tools.ts
-import * as z from "zod";
-var ticketSchema = z.object({
-  id: z.string(),
-  subject: z.string(),
-  body: z.string(),
-  channel: z.enum(["email", "chat", "phone", "portal"]),
-  customerName: z.string().optional(),
-  customerEmail: z.string().optional(),
-  metadata: z.object().optional()
-});
-var supportCitationSchema = z.object({
-  label: z.string(),
-  url: z.string().optional(),
-  snippet: z.string().optional(),
-  score: z.number().optional()
-});
-var supportActionSchema = z.object({
-  type: z.enum(["respond", "escalate", "refund", "manual"]),
-  label: z.string(),
-  payload: z.record(z.string(), z.string())
-});
-var supportResolutionSchema = z.object({
-  ticketId: z.string(),
-  answer: z.string(),
-  confidence: z.number(),
-  citations: supportCitationSchema.array(),
-  actions: supportActionSchema.array(),
-  escalationReason: z.string().optional(),
-  knowledgeUpdates: z.array(z.string()).optional()
-});
-var ticketClassificationSchema = z.object({
-  ticketId: z.string(),
-  category: z.enum([
-    "billing",
-    "technical",
-    "product",
-    "account",
-    "compliance",
-    "other"
-  ]),
-  priority: z.enum([
-    "urgent",
-    "high",
-    "medium",
-    "low"
-  ]),
-  sentiment: z.enum([
-    "positive",
-    "neutral",
-    "negative",
-    "frustrated"
-  ]),
-  intents: z.array(z.string()),
-  tags: z.array(z.string()),
-  confidence: z.number(),
-  escalationRequired: z.boolean().optional()
-});
-function ensureTicket(input) {
-  if (!input || typeof input !== "object" || !("ticket" in input)) {
-    throw new Error("Input must include ticket");
-  }
-  const ticket = input.ticket;
-  if (!ticket?.id)
-    throw new Error("Ticket is missing id");
-  return ticket;
-}
-function extractResolution(input) {
-  if (!input || typeof input !== "object" || !("resolution" in input))
-    return;
-  return input.resolution;
-}
-function extractClassification(input) {
-  if (!input || typeof input !== "object" || !("classification" in input))
-    return;
-  return input.classification;
-}
-function createSupportTools(options) {
-  const classifyTool = {
-    title: "support_classify_ticket",
-    description: "Classify a ticket for priority, sentiment, and category",
-    inputSchema: z.object({ ticket: ticketSchema }),
-    execute: async (input) => {
-      const ticket = ensureTicket(input);
-      const classification = await options.classifier.classify(ticket);
-      return {
-        content: JSON.stringify(classification),
-        metadata: { ticketId: ticket.id }
-      };
-    }
-  };
-  const resolveTool = {
-    title: "support_resolve_ticket",
-    description: "Generate a knowledge-grounded resolution for a ticket",
-    inputSchema: z.object({ ticket: ticketSchema }),
-    execute: async (input) => {
-      const ticket = ensureTicket(input);
-      const resolution = await options.resolver.resolve(ticket);
-      return {
-        content: JSON.stringify(resolution),
-        metadata: { ticketId: ticket.id }
-      };
-    }
-  };
-  const responderTool = {
-    title: "support_draft_response",
-    description: "Draft a user-facing reply based on resolution + classification",
-    inputSchema: z.object({
-      ticket: ticketSchema,
-      resolution: supportResolutionSchema,
-      classification: ticketClassificationSchema
-    }),
-    execute: async (input) => {
-      const ticket = ensureTicket(input);
-      const resolution = extractResolution(input);
-      const classification = extractClassification(input);
-      if (!resolution || !classification) {
-        throw new Error("resolution and classification are required");
-      }
-      const draft = await options.responder.draft(ticket, resolution, classification);
-      return {
-        content: JSON.stringify(draft),
-        metadata: { ticketId: ticket.id }
-      };
-    }
-  };
-  return [classifyTool, resolveTool, responderTool];
-}
-export {
-  createSupportTools
-};
+import*as t from"zod";var r=t.object({id:t.string(),subject:t.string(),body:t.string(),channel:t.enum(["email","chat","phone","portal"]),customerName:t.string().optional(),customerEmail:t.string().optional(),metadata:t.object().optional()}),f=t.object({label:t.string(),url:t.string().optional(),snippet:t.string().optional(),score:t.number().optional()}),d=t.object({type:t.enum(["respond","escalate","refund","manual"]),label:t.string(),payload:t.record(t.string(),t.string())}),k=t.object({ticketId:t.string(),answer:t.string(),confidence:t.number(),citations:f.array(),actions:d.array(),escalationReason:t.string().optional(),knowledgeUpdates:t.array(t.string()).optional()}),z=t.object({ticketId:t.string(),category:t.enum(["billing","technical","product","account","compliance","other"]),priority:t.enum(["urgent","high","medium","low"]),sentiment:t.enum(["positive","neutral","negative","frustrated"]),intents:t.array(t.string()),tags:t.array(t.string()),confidence:t.number(),escalationRequired:t.boolean().optional()});function c(e){if(!e||typeof e!=="object"||!("ticket"in e))throw Error("Input must include ticket");let s=e.ticket;if(!s?.id)throw Error("Ticket is missing id");return s}function m(e){if(!e||typeof e!=="object"||!("resolution"in e))return;return e.resolution}function y(e){if(!e||typeof e!=="object"||!("classification"in e))return;return e.classification}function T(e){let s={title:"support_classify_ticket",description:"Classify a ticket for priority, sentiment, and category",inputSchema:t.object({ticket:r}),execute:async(o)=>{let i=c(o),n=await e.classifier.classify(i);return{content:JSON.stringify(n),metadata:{ticketId:i.id}}}},l={title:"support_resolve_ticket",description:"Generate a knowledge-grounded resolution for a ticket",inputSchema:t.object({ticket:r}),execute:async(o)=>{let i=c(o),n=await e.resolver.resolve(i);return{content:JSON.stringify(n),metadata:{ticketId:i.id}}}},p={title:"support_draft_response",description:"Draft a user-facing reply based on resolution + classification",inputSchema:t.object({ticket:r,resolution:k,classification:z}),execute:async(o)=>{let i=c(o),n=m(o),a=y(o);if(!n||!a)throw Error("resolution and classification are required");let u=await e.responder.draft(i,n,a);return{content:JSON.stringify(u),metadata:{ticketId:i.id}}}};return[s,l,p]}export{T as createSupportTools};

package/dist/node/i18n/catalogs/en.js

@@ -1,27 +1,4 @@
-// src/i18n/catalogs/en.ts
-import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
-var enMessages = defineTranslation({
-  meta: {
-    key: "support-bot.messages",
-    version: "1.0.0",
-    domain: "support-bot",
-    description: "All user-facing, LLM-facing, and developer-facing strings for the support-bot package",
-    owners: ["platform"],
-    stability: "experimental"
-  },
-  locale: "en",
-  fallback: "en",
-  messages: {
-    "prompt.classifier.system": {
-      value: "Classify the support ticket.",
-      description: "Classifier LLM system prompt"
-    },
-    "prompt.autoResponder.system": {
-      value: "Write empathetic, accurate support replies that cite sources when relevant.",
-      description: "Auto-responder LLM system prompt"
-    },
-    "prompt.autoResponder.user": {
-      value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
+import{defineTranslation as g}from"@contractspec/lib.contracts-spec/translations";var j=g({meta:{key:"support-bot.messages",version:"1.0.0",domain:"support-bot",description:"All user-facing, LLM-facing, and developer-facing strings for the support-bot package",owners:["platform"],stability:"experimental"},locale:"en",fallback:"en",messages:{"prompt.classifier.system":{value:"Classify the support ticket.",description:"Classifier LLM system prompt"},"prompt.autoResponder.system":{value:"Write empathetic, accurate support replies that cite sources when relevant.",description:"Auto-responder LLM system prompt"},"prompt.autoResponder.user":{value:`Ticket #{ticketId} ({category}, {priority}, {sentiment})
 Subject: {subject}
 
 {body}
@@ -29,163 +6,4 @@ Subject: {subject}
 Knowledge:
 {knowledge}
 
-Respond to the customer.`,
-      description: "Auto-responder user prompt template",
-      placeholders: [
-        { name: "ticketId", type: "string" },
-        { name: "category", type: "string" },
-        { name: "priority", type: "string" },
-        { name: "sentiment", type: "string" },
-        { name: "subject", type: "string" },
-        { name: "body", type: "string" },
-        { name: "knowledge", type: "string" }
-      ]
-    },
-    "responder.closing.friendly": {
-      value: "We remain available if you need anything else.",
-      description: "Friendly closing line for support responses"
-    },
-    "responder.closing.formal": {
-      value: "Please let us know if you require additional assistance.",
-      description: "Formal closing line for support responses"
-    },
-    "responder.greeting.named": {
-      value: "Hi {name},",
-      description: "Greeting with customer name",
-      placeholders: [{ name: "name", type: "string" }]
-    },
-    "responder.greeting.anonymous": {
-      value: "Hi there,",
-      description: "Greeting without customer name"
-    },
-    "responder.intro.thanks": {
-      value: 'Thanks for contacting us about "{subject}".',
-      description: "Thank-you intro referencing the ticket subject",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "responder.signature": {
-      value: "— ContractSpec Support",
-      description: "Email / response signature"
-    },
-    "responder.references.header": {
-      value: "References:",
-      description: "Header for the references section"
-    },
-    "responder.references.sourceLabel": {
-      value: "Source {index}",
-      description: "Label for a numbered source reference",
-      placeholders: [{ name: "index", type: "number" }]
-    },
-    "responder.category.billing": {
-      value: "I understand billing issues can be stressful, so let me clarify the situation.",
-      description: "Category intro for billing tickets"
-    },
-    "responder.category.technical": {
-      value: "I see you encountered a technical issue. Here is what happened and how to fix it.",
-      description: "Category intro for technical tickets"
-    },
-    "responder.category.product": {
-      value: "Thanks for sharing feedback about the product. Here are the next steps.",
-      description: "Category intro for product tickets"
-    },
-    "responder.category.account": {
-      value: "Account access is critical, so let me walk you through the resolution.",
-      description: "Category intro for account tickets"
-    },
-    "responder.category.compliance": {
-      value: "Compliance questions require precision. See the policy-aligned answer below.",
-      description: "Category intro for compliance tickets"
-    },
-    "responder.category.other": {
-      value: "Here is what we found after reviewing your request.",
-      description: "Category intro for uncategorized tickets"
-    },
-    "responder.subject.replyPrefix": {
-      value: "Re: {subject}",
-      description: "Reply subject line prefix",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "resolver.question.subjectLabel": {
-      value: "Subject: {subject}",
-      description: "Subject label in resolver question context",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "resolver.question.channelLabel": {
-      value: "Channel: {channel}",
-      description: "Channel label in resolver question context",
-      placeholders: [{ name: "channel", type: "string" }]
-    },
-    "resolver.question.customerLabel": {
-      value: "Customer: {name}",
-      description: "Customer label in resolver question context",
-      placeholders: [{ name: "name", type: "string" }]
-    },
-    "resolver.action.escalate": {
-      value: "Escalate for human review",
-      description: "Action label for escalation"
-    },
-    "resolver.action.respond": {
-      value: "Send automated response",
-      description: "Action label for automated response"
-    },
-    "resolver.escalation.insufficientConfidence": {
-      value: "Insufficient confidence or missing knowledge references",
-      description: "Escalation reason when confidence is too low"
-    },
-    "tool.classify.title": {
-      value: "support_classify_ticket",
-      description: "MCP tool title for ticket classification"
-    },
-    "tool.classify.description": {
-      value: "Classify a ticket for priority, sentiment, and category",
-      description: "MCP tool description for ticket classification"
-    },
-    "tool.resolve.title": {
-      value: "support_resolve_ticket",
-      description: "MCP tool title for ticket resolution"
-    },
-    "tool.resolve.description": {
-      value: "Generate a knowledge-grounded resolution for a ticket",
-      description: "MCP tool description for ticket resolution"
-    },
-    "tool.draft.title": {
-      value: "support_draft_response",
-      description: "MCP tool title for response drafting"
-    },
-    "tool.draft.description": {
-      value: "Draft a user-facing reply based on resolution + classification",
-      description: "MCP tool description for response drafting"
-    },
-    "error.inputMustIncludeTicket": {
-      value: "Input must include ticket",
-      description: "Error when input payload is missing the ticket field"
-    },
-    "error.ticketMissingId": {
-      value: "Ticket is missing id",
-      description: "Error when ticket object lacks an id"
-    },
-    "error.resolutionClassificationRequired": {
-      value: "resolution and classification are required",
-      description: "Error when draft endpoint is called without resolution and classification"
-    },
-    "feedback.noRecords": {
-      value: "No feedback recorded yet.",
-      description: "Placeholder when no feedback entries exist"
-    },
-    "feedback.status.escalated": {
-      value: "Escalated",
-      description: "Status label for escalated tickets"
-    },
-    "feedback.status.autoResolved": {
-      value: "Auto-resolved",
-      description: "Status label for auto-resolved tickets"
-    },
-    "spec.instructionsAppendix": {
-      value: "Always cite support knowledge sources and flag compliance/billing issues for human review when unsure.",
-      description: "Instructions appendix appended to agent spec"
-    }
-  }
-});
-export {
-  enMessages
-};
+Respond to the customer.`,description:"Auto-responder user prompt template",placeholders:[{name:"ticketId",type:"string"},{name:"category",type:"string"},{name:"priority",type:"string"},{name:"sentiment",type:"string"},{name:"subject",type:"string"},{name:"body",type:"string"},{name:"knowledge",type:"string"}]},"responder.closing.friendly":{value:"We remain available if you need anything else.",description:"Friendly closing line for support responses"},"responder.closing.formal":{value:"Please let us know if you require additional assistance.",description:"Formal closing line for support responses"},"responder.greeting.named":{value:"Hi {name},",description:"Greeting with customer name",placeholders:[{name:"name",type:"string"}]},"responder.greeting.anonymous":{value:"Hi there,",description:"Greeting without customer name"},"responder.intro.thanks":{value:'Thanks for contacting us about "{subject}".',description:"Thank-you intro referencing the ticket subject",placeholders:[{name:"subject",type:"string"}]},"responder.signature":{value:"— ContractSpec Support",description:"Email / response signature"},"responder.references.header":{value:"References:",description:"Header for the references section"},"responder.references.sourceLabel":{value:"Source {index}",description:"Label for a numbered source reference",placeholders:[{name:"index",type:"number"}]},"responder.category.billing":{value:"I understand billing issues can be stressful, so let me clarify the situation.",description:"Category intro for billing tickets"},"responder.category.technical":{value:"I see you encountered a technical issue. Here is what happened and how to fix it.",description:"Category intro for technical tickets"},"responder.category.product":{value:"Thanks for sharing feedback about the product. Here are the next steps.",description:"Category intro for product tickets"},"responder.category.account":{value:"Account access is critical, so let me walk you through the resolution.",description:"Category intro for account tickets"},"responder.category.compliance":{value:"Compliance questions require precision. See the policy-aligned answer below.",description:"Category intro for compliance tickets"},"responder.category.other":{value:"Here is what we found after reviewing your request.",description:"Category intro for uncategorized tickets"},"responder.subject.replyPrefix":{value:"Re: {subject}",description:"Reply subject line prefix",placeholders:[{name:"subject",type:"string"}]},"resolver.question.subjectLabel":{value:"Subject: {subject}",description:"Subject label in resolver question context",placeholders:[{name:"subject",type:"string"}]},"resolver.question.channelLabel":{value:"Channel: {channel}",description:"Channel label in resolver question context",placeholders:[{name:"channel",type:"string"}]},"resolver.question.customerLabel":{value:"Customer: {name}",description:"Customer label in resolver question context",placeholders:[{name:"name",type:"string"}]},"resolver.action.escalate":{value:"Escalate for human review",description:"Action label for escalation"},"resolver.action.respond":{value:"Send automated response",description:"Action label for automated response"},"resolver.escalation.insufficientConfidence":{value:"Insufficient confidence or missing knowledge references",description:"Escalation reason when confidence is too low"},"tool.classify.title":{value:"support_classify_ticket",description:"MCP tool title for ticket classification"},"tool.classify.description":{value:"Classify a ticket for priority, sentiment, and category",description:"MCP tool description for ticket classification"},"tool.resolve.title":{value:"support_resolve_ticket",description:"MCP tool title for ticket resolution"},"tool.resolve.description":{value:"Generate a knowledge-grounded resolution for a ticket",description:"MCP tool description for ticket resolution"},"tool.draft.title":{value:"support_draft_response",description:"MCP tool title for response drafting"},"tool.draft.description":{value:"Draft a user-facing reply based on resolution + classification",description:"MCP tool description for response drafting"},"error.inputMustIncludeTicket":{value:"Input must include ticket",description:"Error when input payload is missing the ticket field"},"error.ticketMissingId":{value:"Ticket is missing id",description:"Error when ticket object lacks an id"},"error.resolutionClassificationRequired":{value:"resolution and classification are required",description:"Error when draft endpoint is called without resolution and classification"},"feedback.noRecords":{value:"No feedback recorded yet.",description:"Placeholder when no feedback entries exist"},"feedback.status.escalated":{value:"Escalated",description:"Status label for escalated tickets"},"feedback.status.autoResolved":{value:"Auto-resolved",description:"Status label for auto-resolved tickets"},"spec.instructionsAppendix":{value:"Always cite support knowledge sources and flag compliance/billing issues for human review when unsure.",description:"Instructions appendix appended to agent spec"}}});export{j as enMessages};

package/dist/node/i18n/catalogs/es.js

@@ -1,27 +1,4 @@
-// src/i18n/catalogs/es.ts
-import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
-var esMessages = defineTranslation({
-  meta: {
-    key: "support-bot.messages",
-    version: "1.0.0",
-    domain: "support-bot",
-    description: "Spanish translations for the support-bot package",
-    owners: ["platform"],
-    stability: "experimental"
-  },
-  locale: "es",
-  fallback: "en",
-  messages: {
-    "prompt.classifier.system": {
-      value: "Clasifica el ticket de soporte.",
-      description: "Classifier LLM system prompt"
-    },
-    "prompt.autoResponder.system": {
-      value: "Redacta respuestas de soporte empáticas y precisas citando fuentes cuando sea relevante.",
-      description: "Auto-responder LLM system prompt"
-    },
-    "prompt.autoResponder.user": {
-      value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
+import{defineTranslation as g}from"@contractspec/lib.contracts-spec/translations";var j=g({meta:{key:"support-bot.messages",version:"1.0.0",domain:"support-bot",description:"Spanish translations for the support-bot package",owners:["platform"],stability:"experimental"},locale:"es",fallback:"en",messages:{"prompt.classifier.system":{value:"Clasifica el ticket de soporte.",description:"Classifier LLM system prompt"},"prompt.autoResponder.system":{value:"Redacta respuestas de soporte empáticas y precisas citando fuentes cuando sea relevante.",description:"Auto-responder LLM system prompt"},"prompt.autoResponder.user":{value:`Ticket #{ticketId} ({category}, {priority}, {sentiment})
 Asunto: {subject}
 
 {body}
@@ -29,163 +6,4 @@ Asunto: {subject}
 Conocimientos:
 {knowledge}
 
-Responde al cliente.`,
-      description: "Auto-responder user prompt template",
-      placeholders: [
-        { name: "ticketId", type: "string" },
-        { name: "category", type: "string" },
-        { name: "priority", type: "string" },
-        { name: "sentiment", type: "string" },
-        { name: "subject", type: "string" },
-        { name: "body", type: "string" },
-        { name: "knowledge", type: "string" }
-      ]
-    },
-    "responder.closing.friendly": {
-      value: "Quedamos a su disposición si necesita cualquier otra cosa.",
-      description: "Friendly closing line for support responses"
-    },
-    "responder.closing.formal": {
-      value: "No dude en contactarnos si requiere asistencia adicional.",
-      description: "Formal closing line for support responses"
-    },
-    "responder.greeting.named": {
-      value: "Hola {name},",
-      description: "Greeting with customer name",
-      placeholders: [{ name: "name", type: "string" }]
-    },
-    "responder.greeting.anonymous": {
-      value: "Hola,",
-      description: "Greeting without customer name"
-    },
-    "responder.intro.thanks": {
-      value: "Gracias por contactarnos sobre «{subject}».",
-      description: "Thank-you intro referencing the ticket subject",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "responder.signature": {
-      value: "— Soporte ContractSpec",
-      description: "Email / response signature"
-    },
-    "responder.references.header": {
-      value: "Referencias:",
-      description: "Header for the references section"
-    },
-    "responder.references.sourceLabel": {
-      value: "Fuente {index}",
-      description: "Label for a numbered source reference",
-      placeholders: [{ name: "index", type: "number" }]
-    },
-    "responder.category.billing": {
-      value: "Entiendo que los problemas de facturación pueden ser estresantes, permítame aclarar la situación.",
-      description: "Category intro for billing tickets"
-    },
-    "responder.category.technical": {
-      value: "Veo que encontró un problema técnico. Esto es lo que sucedió y cómo solucionarlo.",
-      description: "Category intro for technical tickets"
-    },
-    "responder.category.product": {
-      value: "Gracias por compartir sus comentarios sobre el producto. Estos son los próximos pasos.",
-      description: "Category intro for product tickets"
-    },
-    "responder.category.account": {
-      value: "El acceso a la cuenta es fundamental, permítame guiarle hacia la resolución.",
-      description: "Category intro for account tickets"
-    },
-    "responder.category.compliance": {
-      value: "Las preguntas de cumplimiento requieren precisión. Consulte la respuesta alineada con las políticas a continuación.",
-      description: "Category intro for compliance tickets"
-    },
-    "responder.category.other": {
-      value: "Esto es lo que encontramos tras revisar su solicitud.",
-      description: "Category intro for uncategorized tickets"
-    },
-    "responder.subject.replyPrefix": {
-      value: "Re: {subject}",
-      description: "Reply subject line prefix",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "resolver.question.subjectLabel": {
-      value: "Asunto: {subject}",
-      description: "Subject label in resolver question context",
-      placeholders: [{ name: "subject", type: "string" }]
-    },
-    "resolver.question.channelLabel": {
-      value: "Canal: {channel}",
-      description: "Channel label in resolver question context",
-      placeholders: [{ name: "channel", type: "string" }]
-    },
-    "resolver.question.customerLabel": {
-      value: "Cliente: {name}",
-      description: "Customer label in resolver question context",
-      placeholders: [{ name: "name", type: "string" }]
-    },
-    "resolver.action.escalate": {
-      value: "Escalar para revisión humana",
-      description: "Action label for escalation"
-    },
-    "resolver.action.respond": {
-      value: "Enviar respuesta automática",
-      description: "Action label for automated response"
-    },
-    "resolver.escalation.insufficientConfidence": {
-      value: "Confianza insuficiente o referencias de conocimiento faltantes",
-      description: "Escalation reason when confidence is too low"
-    },
-    "tool.classify.title": {
-      value: "support_classify_ticket",
-      description: "MCP tool title for ticket classification"
-    },
-    "tool.classify.description": {
-      value: "Clasificar un ticket por prioridad, sentimiento y categoría",
-      description: "MCP tool description for ticket classification"
-    },
-    "tool.resolve.title": {
-      value: "support_resolve_ticket",
-      description: "MCP tool title for ticket resolution"
-    },
-    "tool.resolve.description": {
-      value: "Generar una resolución basada en conocimientos para un ticket",
-      description: "MCP tool description for ticket resolution"
-    },
-    "tool.draft.title": {
-      value: "support_draft_response",
-      description: "MCP tool title for response drafting"
-    },
-    "tool.draft.description": {
-      value: "Redactar una respuesta al cliente basada en la resolución y la clasificación",
-      description: "MCP tool description for response drafting"
-    },
-    "error.inputMustIncludeTicket": {
-      value: "La entrada debe incluir un ticket",
-      description: "Error when input payload is missing the ticket field"
-    },
-    "error.ticketMissingId": {
-      value: "El ticket no tiene identificador",
-      description: "Error when ticket object lacks an id"
-    },
-    "error.resolutionClassificationRequired": {
-      value: "la resolución y la clasificación son obligatorias",
-      description: "Error when draft endpoint is called without resolution and classification"
-    },
-    "feedback.noRecords": {
-      value: "No hay comentarios registrados aún.",
-      description: "Placeholder when no feedback entries exist"
-    },
-    "feedback.status.escalated": {
-      value: "Escalado",
-      description: "Status label for escalated tickets"
-    },
-    "feedback.status.autoResolved": {
-      value: "Resuelto automáticamente",
-      description: "Status label for auto-resolved tickets"
-    },
-    "spec.instructionsAppendix": {
-      value: "Cite siempre las fuentes de conocimiento de soporte y señale los problemas de cumplimiento/facturación para revisión humana en caso de duda.",
-      description: "Instructions appendix appended to agent spec"
-    }
-  }
-});
-export {
-  esMessages
-};
+Responde al cliente.`,description:"Auto-responder user prompt template",placeholders:[{name:"ticketId",type:"string"},{name:"category",type:"string"},{name:"priority",type:"string"},{name:"sentiment",type:"string"},{name:"subject",type:"string"},{name:"body",type:"string"},{name:"knowledge",type:"string"}]},"responder.closing.friendly":{value:"Quedamos a su disposición si necesita cualquier otra cosa.",description:"Friendly closing line for support responses"},"responder.closing.formal":{value:"No dude en contactarnos si requiere asistencia adicional.",description:"Formal closing line for support responses"},"responder.greeting.named":{value:"Hola {name},",description:"Greeting with customer name",placeholders:[{name:"name",type:"string"}]},"responder.greeting.anonymous":{value:"Hola,",description:"Greeting without customer name"},"responder.intro.thanks":{value:"Gracias por contactarnos sobre «{subject}».",description:"Thank-you intro referencing the ticket subject",placeholders:[{name:"subject",type:"string"}]},"responder.signature":{value:"— Soporte ContractSpec",description:"Email / response signature"},"responder.references.header":{value:"Referencias:",description:"Header for the references section"},"responder.references.sourceLabel":{value:"Fuente {index}",description:"Label for a numbered source reference",placeholders:[{name:"index",type:"number"}]},"responder.category.billing":{value:"Entiendo que los problemas de facturación pueden ser estresantes, permítame aclarar la situación.",description:"Category intro for billing tickets"},"responder.category.technical":{value:"Veo que encontró un problema técnico. Esto es lo que sucedió y cómo solucionarlo.",description:"Category intro for technical tickets"},"responder.category.product":{value:"Gracias por compartir sus comentarios sobre el producto. Estos son los próximos pasos.",description:"Category intro for product tickets"},"responder.category.account":{value:"El acceso a la cuenta es fundamental, permítame guiarle hacia la resolución.",description:"Category intro for account tickets"},"responder.category.compliance":{value:"Las preguntas de cumplimiento requieren precisión. Consulte la respuesta alineada con las políticas a continuación.",description:"Category intro for compliance tickets"},"responder.category.other":{value:"Esto es lo que encontramos tras revisar su solicitud.",description:"Category intro for uncategorized tickets"},"responder.subject.replyPrefix":{value:"Re: {subject}",description:"Reply subject line prefix",placeholders:[{name:"subject",type:"string"}]},"resolver.question.subjectLabel":{value:"Asunto: {subject}",description:"Subject label in resolver question context",placeholders:[{name:"subject",type:"string"}]},"resolver.question.channelLabel":{value:"Canal: {channel}",description:"Channel label in resolver question context",placeholders:[{name:"channel",type:"string"}]},"resolver.question.customerLabel":{value:"Cliente: {name}",description:"Customer label in resolver question context",placeholders:[{name:"name",type:"string"}]},"resolver.action.escalate":{value:"Escalar para revisión humana",description:"Action label for escalation"},"resolver.action.respond":{value:"Enviar respuesta automática",description:"Action label for automated response"},"resolver.escalation.insufficientConfidence":{value:"Confianza insuficiente o referencias de conocimiento faltantes",description:"Escalation reason when confidence is too low"},"tool.classify.title":{value:"support_classify_ticket",description:"MCP tool title for ticket classification"},"tool.classify.description":{value:"Clasificar un ticket por prioridad, sentimiento y categoría",description:"MCP tool description for ticket classification"},"tool.resolve.title":{value:"support_resolve_ticket",description:"MCP tool title for ticket resolution"},"tool.resolve.description":{value:"Generar una resolución basada en conocimientos para un ticket",description:"MCP tool description for ticket resolution"},"tool.draft.title":{value:"support_draft_response",description:"MCP tool title for response drafting"},"tool.draft.description":{value:"Redactar una respuesta al cliente basada en la resolución y la clasificación",description:"MCP tool description for response drafting"},"error.inputMustIncludeTicket":{value:"La entrada debe incluir un ticket",description:"Error when input payload is missing the ticket field"},"error.ticketMissingId":{value:"El ticket no tiene identificador",description:"Error when ticket object lacks an id"},"error.resolutionClassificationRequired":{value:"la resolución y la clasificación son obligatorias",description:"Error when draft endpoint is called without resolution and classification"},"feedback.noRecords":{value:"No hay comentarios registrados aún.",description:"Placeholder when no feedback entries exist"},"feedback.status.escalated":{value:"Escalado",description:"Status label for escalated tickets"},"feedback.status.autoResolved":{value:"Resuelto automáticamente",description:"Status label for auto-resolved tickets"},"spec.instructionsAppendix":{value:"Cite siempre las fuentes de conocimiento de soporte y señale los problemas de cumplimiento/facturación para revisión humana en caso de duda.",description:"Instructions appendix appended to agent spec"}}});export{j as esMessages};