@contractspec/lib.support-bot 2.4.0 → 2.6.0

package/dist/browser/i18n/catalogs/en.js

@@ -0,0 +1,191 @@
+// src/i18n/catalogs/en.ts
+import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
+var enMessages = defineTranslation({
+  meta: {
+    key: "support-bot.messages",
+    version: "1.0.0",
+    domain: "support-bot",
+    description: "All user-facing, LLM-facing, and developer-facing strings for the support-bot package",
+    owners: ["platform"],
+    stability: "experimental"
+  },
+  locale: "en",
+  fallback: "en",
+  messages: {
+    "prompt.classifier.system": {
+      value: "Classify the support ticket.",
+      description: "Classifier LLM system prompt"
+    },
+    "prompt.autoResponder.system": {
+      value: "Write empathetic, accurate support replies that cite sources when relevant.",
+      description: "Auto-responder LLM system prompt"
+    },
+    "prompt.autoResponder.user": {
+      value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
+Subject: {subject}
+
+{body}
+
+Knowledge:
+{knowledge}
+
+Respond to the customer.`,
+      description: "Auto-responder user prompt template",
+      placeholders: [
+        { name: "ticketId", type: "string" },
+        { name: "category", type: "string" },
+        { name: "priority", type: "string" },
+        { name: "sentiment", type: "string" },
+        { name: "subject", type: "string" },
+        { name: "body", type: "string" },
+        { name: "knowledge", type: "string" }
+      ]
+    },
+    "responder.closing.friendly": {
+      value: "We remain available if you need anything else.",
+      description: "Friendly closing line for support responses"
+    },
+    "responder.closing.formal": {
+      value: "Please let us know if you require additional assistance.",
+      description: "Formal closing line for support responses"
+    },
+    "responder.greeting.named": {
+      value: "Hi {name},",
+      description: "Greeting with customer name",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "responder.greeting.anonymous": {
+      value: "Hi there,",
+      description: "Greeting without customer name"
+    },
+    "responder.intro.thanks": {
+      value: 'Thanks for contacting us about "{subject}".',
+      description: "Thank-you intro referencing the ticket subject",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "responder.signature": {
+      value: "— ContractSpec Support",
+      description: "Email / response signature"
+    },
+    "responder.references.header": {
+      value: "References:",
+      description: "Header for the references section"
+    },
+    "responder.references.sourceLabel": {
+      value: "Source {index}",
+      description: "Label for a numbered source reference",
+      placeholders: [{ name: "index", type: "number" }]
+    },
+    "responder.category.billing": {
+      value: "I understand billing issues can be stressful, so let me clarify the situation.",
+      description: "Category intro for billing tickets"
+    },
+    "responder.category.technical": {
+      value: "I see you encountered a technical issue. Here is what happened and how to fix it.",
+      description: "Category intro for technical tickets"
+    },
+    "responder.category.product": {
+      value: "Thanks for sharing feedback about the product. Here are the next steps.",
+      description: "Category intro for product tickets"
+    },
+    "responder.category.account": {
+      value: "Account access is critical, so let me walk you through the resolution.",
+      description: "Category intro for account tickets"
+    },
+    "responder.category.compliance": {
+      value: "Compliance questions require precision. See the policy-aligned answer below.",
+      description: "Category intro for compliance tickets"
+    },
+    "responder.category.other": {
+      value: "Here is what we found after reviewing your request.",
+      description: "Category intro for uncategorized tickets"
+    },
+    "responder.subject.replyPrefix": {
+      value: "Re: {subject}",
+      description: "Reply subject line prefix",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.subjectLabel": {
+      value: "Subject: {subject}",
+      description: "Subject label in resolver question context",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.channelLabel": {
+      value: "Channel: {channel}",
+      description: "Channel label in resolver question context",
+      placeholders: [{ name: "channel", type: "string" }]
+    },
+    "resolver.question.customerLabel": {
+      value: "Customer: {name}",
+      description: "Customer label in resolver question context",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "resolver.action.escalate": {
+      value: "Escalate for human review",
+      description: "Action label for escalation"
+    },
+    "resolver.action.respond": {
+      value: "Send automated response",
+      description: "Action label for automated response"
+    },
+    "resolver.escalation.insufficientConfidence": {
+      value: "Insufficient confidence or missing knowledge references",
+      description: "Escalation reason when confidence is too low"
+    },
+    "tool.classify.title": {
+      value: "support_classify_ticket",
+      description: "MCP tool title for ticket classification"
+    },
+    "tool.classify.description": {
+      value: "Classify a ticket for priority, sentiment, and category",
+      description: "MCP tool description for ticket classification"
+    },
+    "tool.resolve.title": {
+      value: "support_resolve_ticket",
+      description: "MCP tool title for ticket resolution"
+    },
+    "tool.resolve.description": {
+      value: "Generate a knowledge-grounded resolution for a ticket",
+      description: "MCP tool description for ticket resolution"
+    },
+    "tool.draft.title": {
+      value: "support_draft_response",
+      description: "MCP tool title for response drafting"
+    },
+    "tool.draft.description": {
+      value: "Draft a user-facing reply based on resolution + classification",
+      description: "MCP tool description for response drafting"
+    },
+    "error.inputMustIncludeTicket": {
+      value: "Input must include ticket",
+      description: "Error when input payload is missing the ticket field"
+    },
+    "error.ticketMissingId": {
+      value: "Ticket is missing id",
+      description: "Error when ticket object lacks an id"
+    },
+    "error.resolutionClassificationRequired": {
+      value: "resolution and classification are required",
+      description: "Error when draft endpoint is called without resolution and classification"
+    },
+    "feedback.noRecords": {
+      value: "No feedback recorded yet.",
+      description: "Placeholder when no feedback entries exist"
+    },
+    "feedback.status.escalated": {
+      value: "Escalated",
+      description: "Status label for escalated tickets"
+    },
+    "feedback.status.autoResolved": {
+      value: "Auto-resolved",
+      description: "Status label for auto-resolved tickets"
+    },
+    "spec.instructionsAppendix": {
+      value: "Always cite support knowledge sources and flag compliance/billing issues for human review when unsure.",
+      description: "Instructions appendix appended to agent spec"
+    }
+  }
+});
+export {
+  enMessages
+};

package/dist/browser/i18n/catalogs/es.js

@@ -0,0 +1,191 @@
+// src/i18n/catalogs/es.ts
+import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
+var esMessages = defineTranslation({
+  meta: {
+    key: "support-bot.messages",
+    version: "1.0.0",
+    domain: "support-bot",
+    description: "Spanish translations for the support-bot package",
+    owners: ["platform"],
+    stability: "experimental"
+  },
+  locale: "es",
+  fallback: "en",
+  messages: {
+    "prompt.classifier.system": {
+      value: "Clasifica el ticket de soporte.",
+      description: "Classifier LLM system prompt"
+    },
+    "prompt.autoResponder.system": {
+      value: "Redacta respuestas de soporte empáticas y precisas citando fuentes cuando sea relevante.",
+      description: "Auto-responder LLM system prompt"
+    },
+    "prompt.autoResponder.user": {
+      value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
+Asunto: {subject}
+
+{body}
+
+Conocimientos:
+{knowledge}
+
+Responde al cliente.`,
+      description: "Auto-responder user prompt template",
+      placeholders: [
+        { name: "ticketId", type: "string" },
+        { name: "category", type: "string" },
+        { name: "priority", type: "string" },
+        { name: "sentiment", type: "string" },
+        { name: "subject", type: "string" },
+        { name: "body", type: "string" },
+        { name: "knowledge", type: "string" }
+      ]
+    },
+    "responder.closing.friendly": {
+      value: "Quedamos a su disposición si necesita cualquier otra cosa.",
+      description: "Friendly closing line for support responses"
+    },
+    "responder.closing.formal": {
+      value: "No dude en contactarnos si requiere asistencia adicional.",
+      description: "Formal closing line for support responses"
+    },
+    "responder.greeting.named": {
+      value: "Hola {name},",
+      description: "Greeting with customer name",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "responder.greeting.anonymous": {
+      value: "Hola,",
+      description: "Greeting without customer name"
+    },
+    "responder.intro.thanks": {
+      value: "Gracias por contactarnos sobre «{subject}».",
+      description: "Thank-you intro referencing the ticket subject",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "responder.signature": {
+      value: "— Soporte ContractSpec",
+      description: "Email / response signature"
+    },
+    "responder.references.header": {
+      value: "Referencias:",
+      description: "Header for the references section"
+    },
+    "responder.references.sourceLabel": {
+      value: "Fuente {index}",
+      description: "Label for a numbered source reference",
+      placeholders: [{ name: "index", type: "number" }]
+    },
+    "responder.category.billing": {
+      value: "Entiendo que los problemas de facturación pueden ser estresantes, permítame aclarar la situación.",
+      description: "Category intro for billing tickets"
+    },
+    "responder.category.technical": {
+      value: "Veo que encontró un problema técnico. Esto es lo que sucedió y cómo solucionarlo.",
+      description: "Category intro for technical tickets"
+    },
+    "responder.category.product": {
+      value: "Gracias por compartir sus comentarios sobre el producto. Estos son los próximos pasos.",
+      description: "Category intro for product tickets"
+    },
+    "responder.category.account": {
+      value: "El acceso a la cuenta es fundamental, permítame guiarle hacia la resolución.",
+      description: "Category intro for account tickets"
+    },
+    "responder.category.compliance": {
+      value: "Las preguntas de cumplimiento requieren precisión. Consulte la respuesta alineada con las políticas a continuación.",
+      description: "Category intro for compliance tickets"
+    },
+    "responder.category.other": {
+      value: "Esto es lo que encontramos tras revisar su solicitud.",
+      description: "Category intro for uncategorized tickets"
+    },
+    "responder.subject.replyPrefix": {
+      value: "Re: {subject}",
+      description: "Reply subject line prefix",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.subjectLabel": {
+      value: "Asunto: {subject}",
+      description: "Subject label in resolver question context",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.channelLabel": {
+      value: "Canal: {channel}",
+      description: "Channel label in resolver question context",
+      placeholders: [{ name: "channel", type: "string" }]
+    },
+    "resolver.question.customerLabel": {
+      value: "Cliente: {name}",
+      description: "Customer label in resolver question context",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "resolver.action.escalate": {
+      value: "Escalar para revisión humana",
+      description: "Action label for escalation"
+    },
+    "resolver.action.respond": {
+      value: "Enviar respuesta automática",
+      description: "Action label for automated response"
+    },
+    "resolver.escalation.insufficientConfidence": {
+      value: "Confianza insuficiente o referencias de conocimiento faltantes",
+      description: "Escalation reason when confidence is too low"
+    },
+    "tool.classify.title": {
+      value: "support_classify_ticket",
+      description: "MCP tool title for ticket classification"
+    },
+    "tool.classify.description": {
+      value: "Clasificar un ticket por prioridad, sentimiento y categoría",
+      description: "MCP tool description for ticket classification"
+    },
+    "tool.resolve.title": {
+      value: "support_resolve_ticket",
+      description: "MCP tool title for ticket resolution"
+    },
+    "tool.resolve.description": {
+      value: "Generar una resolución basada en conocimientos para un ticket",
+      description: "MCP tool description for ticket resolution"
+    },
+    "tool.draft.title": {
+      value: "support_draft_response",
+      description: "MCP tool title for response drafting"
+    },
+    "tool.draft.description": {
+      value: "Redactar una respuesta al cliente basada en la resolución y la clasificación",
+      description: "MCP tool description for response drafting"
+    },
+    "error.inputMustIncludeTicket": {
+      value: "La entrada debe incluir un ticket",
+      description: "Error when input payload is missing the ticket field"
+    },
+    "error.ticketMissingId": {
+      value: "El ticket no tiene identificador",
+      description: "Error when ticket object lacks an id"
+    },
+    "error.resolutionClassificationRequired": {
+      value: "la resolución y la clasificación son obligatorias",
+      description: "Error when draft endpoint is called without resolution and classification"
+    },
+    "feedback.noRecords": {
+      value: "No hay comentarios registrados aún.",
+      description: "Placeholder when no feedback entries exist"
+    },
+    "feedback.status.escalated": {
+      value: "Escalado",
+      description: "Status label for escalated tickets"
+    },
+    "feedback.status.autoResolved": {
+      value: "Resuelto automáticamente",
+      description: "Status label for auto-resolved tickets"
+    },
+    "spec.instructionsAppendix": {
+      value: "Cite siempre las fuentes de conocimiento de soporte y señale los problemas de cumplimiento/facturación para revisión humana en caso de duda.",
+      description: "Instructions appendix appended to agent spec"
+    }
+  }
+});
+export {
+  esMessages
+};

package/dist/browser/i18n/catalogs/fr.js

@@ -0,0 +1,191 @@
+// src/i18n/catalogs/fr.ts
+import { defineTranslation } from "@contractspec/lib.contracts-spec/translations";
+var frMessages = defineTranslation({
+  meta: {
+    key: "support-bot.messages",
+    version: "1.0.0",
+    domain: "support-bot",
+    description: "French translations for the support-bot package",
+    owners: ["platform"],
+    stability: "experimental"
+  },
+  locale: "fr",
+  fallback: "en",
+  messages: {
+    "prompt.classifier.system": {
+      value: "Classifiez le ticket de support.",
+      description: "Classifier LLM system prompt"
+    },
+    "prompt.autoResponder.system": {
+      value: "Rédigez des réponses de support empathiques et précises en citant les sources lorsque c’est pertinent.",
+      description: "Auto-responder LLM system prompt"
+    },
+    "prompt.autoResponder.user": {
+      value: `Ticket #{ticketId} ({category}, {priority}, {sentiment})
+Sujet : {subject}
+
+{body}
+
+Connaissances :
+{knowledge}
+
+Répondez au client.`,
+      description: "Auto-responder user prompt template",
+      placeholders: [
+        { name: "ticketId", type: "string" },
+        { name: "category", type: "string" },
+        { name: "priority", type: "string" },
+        { name: "sentiment", type: "string" },
+        { name: "subject", type: "string" },
+        { name: "body", type: "string" },
+        { name: "knowledge", type: "string" }
+      ]
+    },
+    "responder.closing.friendly": {
+      value: "Nous restons à votre disposition si vous avez besoin de quoi que ce soit.",
+      description: "Friendly closing line for support responses"
+    },
+    "responder.closing.formal": {
+      value: "Veuillez nous contacter si vous avez besoin d’une assistance supplémentaire.",
+      description: "Formal closing line for support responses"
+    },
+    "responder.greeting.named": {
+      value: "Bonjour {name},",
+      description: "Greeting with customer name",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "responder.greeting.anonymous": {
+      value: "Bonjour,",
+      description: "Greeting without customer name"
+    },
+    "responder.intro.thanks": {
+      value: "Merci de nous avoir contactés au sujet de « {subject} ».",
+      description: "Thank-you intro referencing the ticket subject",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "responder.signature": {
+      value: "— Support ContractSpec",
+      description: "Email / response signature"
+    },
+    "responder.references.header": {
+      value: "Références :",
+      description: "Header for the references section"
+    },
+    "responder.references.sourceLabel": {
+      value: "Source {index}",
+      description: "Label for a numbered source reference",
+      placeholders: [{ name: "index", type: "number" }]
+    },
+    "responder.category.billing": {
+      value: "Je comprends que les problèmes de facturation peuvent être stressants, laissez-moi clarifier la situation.",
+      description: "Category intro for billing tickets"
+    },
+    "responder.category.technical": {
+      value: "Je vois que vous avez rencontré un problème technique. Voici ce qui s’est passé et comment le résoudre.",
+      description: "Category intro for technical tickets"
+    },
+    "responder.category.product": {
+      value: "Merci d’avoir partagé vos retours sur le produit. Voici les prochaines étapes.",
+      description: "Category intro for product tickets"
+    },
+    "responder.category.account": {
+      value: "L’accès au compte est essentiel, laissez-moi vous guider vers la résolution.",
+      description: "Category intro for account tickets"
+    },
+    "responder.category.compliance": {
+      value: "Les questions de conformité exigent de la précision. Consultez la réponse conforme aux politiques ci-dessous.",
+      description: "Category intro for compliance tickets"
+    },
+    "responder.category.other": {
+      value: "Voici ce que nous avons trouvé après examen de votre demande.",
+      description: "Category intro for uncategorized tickets"
+    },
+    "responder.subject.replyPrefix": {
+      value: "Re : {subject}",
+      description: "Reply subject line prefix",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.subjectLabel": {
+      value: "Sujet : {subject}",
+      description: "Subject label in resolver question context",
+      placeholders: [{ name: "subject", type: "string" }]
+    },
+    "resolver.question.channelLabel": {
+      value: "Canal : {channel}",
+      description: "Channel label in resolver question context",
+      placeholders: [{ name: "channel", type: "string" }]
+    },
+    "resolver.question.customerLabel": {
+      value: "Client : {name}",
+      description: "Customer label in resolver question context",
+      placeholders: [{ name: "name", type: "string" }]
+    },
+    "resolver.action.escalate": {
+      value: "Escalader pour révision humaine",
+      description: "Action label for escalation"
+    },
+    "resolver.action.respond": {
+      value: "Envoyer une réponse automatique",
+      description: "Action label for automated response"
+    },
+    "resolver.escalation.insufficientConfidence": {
+      value: "Confiance insuffisante ou références de connaissances manquantes",
+      description: "Escalation reason when confidence is too low"
+    },
+    "tool.classify.title": {
+      value: "support_classify_ticket",
+      description: "MCP tool title for ticket classification"
+    },
+    "tool.classify.description": {
+      value: "Classifier un ticket par priorité, sentiment et catégorie",
+      description: "MCP tool description for ticket classification"
+    },
+    "tool.resolve.title": {
+      value: "support_resolve_ticket",
+      description: "MCP tool title for ticket resolution"
+    },
+    "tool.resolve.description": {
+      value: "Générer une résolution fondée sur la base de connaissances pour un ticket",
+      description: "MCP tool description for ticket resolution"
+    },
+    "tool.draft.title": {
+      value: "support_draft_response",
+      description: "MCP tool title for response drafting"
+    },
+    "tool.draft.description": {
+      value: "Rédiger une réponse client basée sur la résolution et la classification",
+      description: "MCP tool description for response drafting"
+    },
+    "error.inputMustIncludeTicket": {
+      value: "L’entrée doit inclure un ticket",
+      description: "Error when input payload is missing the ticket field"
+    },
+    "error.ticketMissingId": {
+      value: "Le ticket n’a pas d’identifiant",
+      description: "Error when ticket object lacks an id"
+    },
+    "error.resolutionClassificationRequired": {
+      value: "la résolution et la classification sont requises",
+      description: "Error when draft endpoint is called without resolution and classification"
+    },
+    "feedback.noRecords": {
+      value: "Aucun retour enregistré pour le moment.",
+      description: "Placeholder when no feedback entries exist"
+    },
+    "feedback.status.escalated": {
+      value: "Escaladé",
+      description: "Status label for escalated tickets"
+    },
+    "feedback.status.autoResolved": {
+      value: "Résolu automatiquement",
+      description: "Status label for auto-resolved tickets"
+    },
+    "spec.instructionsAppendix": {
+      value: "Citez toujours les sources de connaissances du support et signalez les problèmes de conformité/facturation pour révision humaine en cas de doute.",
+      description: "Instructions appendix appended to agent spec"
+    }
+  }
+});
+export {
+  frMessages
+};