@contractspec/lib.support-bot 2.4.0 → 2.6.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (61) hide show
  1. package/dist/bot/auto-responder.d.ts +2 -0
  2. package/dist/bot/auto-responder.js +678 -21
  3. package/dist/bot/feedback-loop.js +652 -2
  4. package/dist/bot/index.js +681 -23
  5. package/dist/browser/bot/auto-responder.js +678 -21
  6. package/dist/browser/bot/feedback-loop.js +652 -2
  7. package/dist/browser/bot/index.js +681 -23
  8. package/dist/browser/i18n/catalogs/en.js +191 -0
  9. package/dist/browser/i18n/catalogs/es.js +191 -0
  10. package/dist/browser/i18n/catalogs/fr.js +191 -0
  11. package/dist/browser/i18n/catalogs/index.js +571 -0
  12. package/dist/browser/i18n/index.js +670 -0
  13. package/dist/browser/i18n/keys.js +71 -0
  14. package/dist/browser/i18n/locale.js +13 -0
  15. package/dist/browser/i18n/messages.js +585 -0
  16. package/dist/browser/index.js +884 -58
  17. package/dist/browser/rag/index.js +662 -5
  18. package/dist/browser/rag/ticket-resolver.js +662 -5
  19. package/dist/browser/tickets/classifier.js +839 -30
  20. package/dist/browser/tickets/index.js +839 -30
  21. package/dist/i18n/catalogs/en.d.ts +8 -0
  22. package/dist/i18n/catalogs/en.js +192 -0
  23. package/dist/i18n/catalogs/es.d.ts +6 -0
  24. package/dist/i18n/catalogs/es.js +192 -0
  25. package/dist/i18n/catalogs/fr.d.ts +6 -0
  26. package/dist/i18n/catalogs/fr.js +192 -0
  27. package/dist/i18n/catalogs/index.d.ts +8 -0
  28. package/dist/i18n/catalogs/index.js +572 -0
  29. package/dist/i18n/i18n.test.d.ts +1 -0
  30. package/dist/i18n/index.d.ts +30 -0
  31. package/dist/i18n/index.js +671 -0
  32. package/dist/i18n/keys.d.ts +174 -0
  33. package/dist/i18n/keys.js +72 -0
  34. package/dist/i18n/locale.d.ts +8 -0
  35. package/dist/i18n/locale.js +14 -0
  36. package/dist/i18n/messages.d.ts +15 -0
  37. package/dist/i18n/messages.js +586 -0
  38. package/dist/index.js +884 -58
  39. package/dist/node/bot/auto-responder.js +678 -21
  40. package/dist/node/bot/feedback-loop.js +652 -2
  41. package/dist/node/bot/index.js +681 -23
  42. package/dist/node/i18n/catalogs/en.js +191 -0
  43. package/dist/node/i18n/catalogs/es.js +191 -0
  44. package/dist/node/i18n/catalogs/fr.js +191 -0
  45. package/dist/node/i18n/catalogs/index.js +571 -0
  46. package/dist/node/i18n/index.js +670 -0
  47. package/dist/node/i18n/keys.js +71 -0
  48. package/dist/node/i18n/locale.js +13 -0
  49. package/dist/node/i18n/messages.js +585 -0
  50. package/dist/node/index.js +884 -58
  51. package/dist/node/rag/index.js +662 -5
  52. package/dist/node/rag/ticket-resolver.js +662 -5
  53. package/dist/node/tickets/classifier.js +839 -30
  54. package/dist/node/tickets/index.js +839 -30
  55. package/dist/rag/index.js +662 -5
  56. package/dist/rag/ticket-resolver.d.ts +2 -0
  57. package/dist/rag/ticket-resolver.js +662 -5
  58. package/dist/tickets/classifier.d.ts +6 -0
  59. package/dist/tickets/classifier.js +839 -30
  60. package/dist/tickets/index.js +839 -30
  61. package/package.json +148 -8
package/dist/tickets/classifier.d.ts CHANGED
@@ -4,11 +4,17 @@ export interface TicketClassifierOptions {
4
4
  keywords?: Partial<Record<TicketCategory, string[]>>;
5
5
  llm?: LLMProvider;
6
6
  llmModel?: string;
7
+ /** Locale for keyword matching + LLM prompts (BCP 47). Falls back to 'en'. */
8
+ locale?: string;
7
9
  }
8
10
  export declare class TicketClassifier {
9
11
  private readonly keywords;
12
+ private readonly priorityHints;
13
+ private readonly sentimentHints;
14
+ private readonly intentKeywords;
10
15
  private readonly llm?;
11
16
  private readonly llmModel?;
17
+ private readonly locale;
12
18
  constructor(options?: TicketClassifierOptions);
13
19
  classify(ticket: SupportTicket): Promise<TicketClassification>;
14
20
  private heuristicClassification;