@consilioweb/payload-support 2.0.0 → 3.0.0

package/dist/components/TicketConversation/index.cjs

@@ -1,1114 +0,0 @@
-'use strict';
-
-var jsxRuntime = require('react/jsx-runtime');
-var React = require('react');
-var constants = require('./constants');
-var utils = require('./utils');
-var CodeBlock = require('./components/CodeBlock');
-var CodeBlockInserter = require('./components/CodeBlockInserter');
-var TicketHeader = require('./components/TicketHeader');
-var ClientBar = require('./components/ClientBar');
-var QuickActions = require('./components/QuickActions');
-var AISummaryPanel = require('./components/AISummaryPanel');
-var ActionPanels = require('./components/ActionPanels');
-var ActivityLog = require('./components/ActivityLog');
-var ClientHistory = require('./components/ClientHistory');
-var TimeTrackingPanel = require('./components/TimeTrackingPanel');
-var useTimeTracking = require('./hooks/useTimeTracking');
-var useMessageActions = require('./hooks/useMessageActions');
-var useTicketActions = require('./hooks/useTicketActions');
-var useReply = require('./hooks/useReply');
-var useAI = require('./hooks/useAI');
-var useDocumentIdFromUrl = require('./hooks/useDocumentIdFromUrl');
-var config = require('./config');
-var SkeletonText = require('./SkeletonText');
-var RewriteDropdown = require('./RewriteDropdown');
-require('../../styles/theme.css');
-
-function _interopDefault (e) { return e && e.__esModule ? e : { default: e }; }
-
-var React__default = /*#__PURE__*/_interopDefault(React);
-
-const TicketConversation = () => {
-  const { id } = useDocumentIdFromUrl.useDocumentIdFromUrl();
-  const [features] = React.useState(() => config.getFeatures());
-  const [messages, setMessages] = React.useState([]);
-  const [timeEntries, setTimeEntries] = React.useState([]);
-  const [client, setClient] = React.useState(null);
-  const [cannedResponses, setCannedResponses] = React.useState([]);
-  const [activityLog, setActivityLog] = React.useState([]);
-  const [satisfaction, setSatisfaction] = React.useState(null);
-  const [loading, setLoading] = React.useState(true);
-  const [messagesCollapsed, setMessagesCollapsed] = React.useState(true);
-  const [searchQuery, setSearchQuery] = React.useState("");
-  const [copiedLink, setCopiedLink] = React.useState(null);
-  const prevMessageCountRef = React.useRef(0);
-  const [clientTyping, setClientTyping] = React.useState(false);
-  const [clientTypingName, setClientTypingName] = React.useState("");
-  const typingLastSent = React.useRef(0);
-  const [currentStatus, setCurrentStatus] = React.useState("");
-  const [ticketNumber, setTicketNumber] = React.useState("");
-  const [ticketSubject, setTicketSubject] = React.useState("");
-  const [ticketSource, setTicketSource] = React.useState("");
-  const [chatSession, setChatSession] = React.useState("");
-  const [autoCloseScheduledAt, setAutoCloseScheduledAt] = React.useState(null);
-  const [clientTickets, setClientTickets] = React.useState([]);
-  const [clientProjects, setClientProjects] = React.useState([]);
-  const [clientNotes, setClientNotes] = React.useState("");
-  const [savingNotes, setSavingNotes] = React.useState(false);
-  const [notesSaved, setNotesSaved] = React.useState(false);
-  const [lastClientReadAt, setLastClientReadAt] = React.useState(null);
-  const fetchAll = React.useCallback(async () => {
-    if (!id) return;
-    try {
-      const [msgRes, timeRes, ticketRes, cannedRes, activityRes, csatRes] = await Promise.all([
-        fetch(`/api/ticket-messages?where[ticket][equals]=${id}&sort=createdAt&limit=200&depth=1`, { credentials: "include" }),
-        fetch(`/api/time-entries?where[ticket][equals]=${id}&sort=-date&limit=50&depth=0`, { credentials: "include" }),
-        fetch(`/api/tickets/${id}?depth=1`, { credentials: "include" }),
-        fetch(`/api/canned-responses?sort=sortOrder&limit=50&depth=0`, { credentials: "include" }),
-        fetch(`/api/ticket-activity-log?where[ticket][equals]=${id}&sort=-createdAt&limit=50&depth=0`, { credentials: "include" }),
-        fetch(`/api/satisfaction-surveys?where[ticket][equals]=${id}&limit=1&depth=0`, { credentials: "include" })
-      ]);
-      if (msgRes.ok) {
-        const d = await msgRes.json();
-        setMessages(d.docs || []);
-      }
-      if (timeRes.ok) {
-        const d = await timeRes.json();
-        setTimeEntries(d.docs || []);
-      }
-      let resolvedChatSession = "";
-      if (ticketRes.ok) {
-        const d = await ticketRes.json();
-        if (d.client && typeof d.client === "object") {
-          setClient(d.client);
-        }
-        setSnoozeUntil(d.snoozeUntil || null);
-        setAutoCloseScheduledAt(d.autoCloseScheduledAt || null);
-        setLastClientReadAt(d.lastClientReadAt || null);
-        setCurrentStatus(d.status || "");
-        setTicketNumber(d.ticketNumber || "");
-        setTicketSubject(d.subject || "");
-        setTicketSource(d.source || "");
-        setChatSession(d.chatSession || "");
-        resolvedChatSession = d.chatSession || "";
-        const clientId = typeof d.client === "object" ? d.client?.id : d.client;
-        if (clientId) {
-          const [clientTicketsRes, projectsRes, clientDetailRes] = await Promise.all([
-            fetch(`/api/tickets?where[client][equals]=${clientId}&where[id][not_equals]=${id}&sort=-createdAt&limit=5&depth=0`, { credentials: "include" }),
-            fetch(`/api/projects?where[client][contains]=${clientId}&depth=0`, { credentials: "include" }),
-            fetch(`/api/support-clients/${clientId}?depth=0`, { credentials: "include" })
-          ]);
-          if (clientTicketsRes.ok) {
-            const ctData = await clientTicketsRes.json();
-            setClientTickets((ctData.docs || []).map((t) => ({
-              id: t.id,
-              ticketNumber: t.ticketNumber,
-              subject: t.subject,
-              status: t.status,
-              createdAt: t.createdAt
-            })));
-          }
-          if (projectsRes.ok) {
-            const pData = await projectsRes.json();
-            setClientProjects((pData.docs || []).map((p) => ({
-              id: p.id,
-              name: p.name,
-              status: p.status
-            })));
-          }
-          if (clientDetailRes.ok) {
-            const cdData = await clientDetailRes.json();
-            setClientNotes(cdData.notes || "");
-          }
-        }
-      }
-      if (cannedRes.ok) {
-        const d = await cannedRes.json();
-        setCannedResponses(d.docs || []);
-      }
-      if (activityRes.ok) {
-        const d = await activityRes.json();
-        setActivityLog(d.docs || []);
-      }
-      if (csatRes.ok) {
-        const d = await csatRes.json();
-        setSatisfaction(d.docs?.[0] || null);
-      }
-      if (resolvedChatSession) {
-        try {
-          const chatRes = await fetch(`/api/support/admin-chat?session=${encodeURIComponent(resolvedChatSession)}`, { credentials: "include" });
-          if (chatRes.ok) {
-            const chatData = await chatRes.json();
-            const chatMsgs = (chatData.messages || []).filter((cm) => cm.senderType !== "system").map((cm) => ({
-              id: `chat-${cm.id}`,
-              body: cm.message,
-              authorType: cm.senderType === "agent" ? "admin" : "client",
-              isInternal: false,
-              createdAt: cm.createdAt,
-              fromChat: true
-            }));
-            setMessages((prev) => {
-              const ticketMsgs = prev;
-              const merged = [...ticketMsgs];
-              for (const chatMsg of chatMsgs) {
-                const isDuplicate = ticketMsgs.some((tm) => {
-                  if (tm.body !== chatMsg.body) return false;
-                  const timeDiff = Math.abs(new Date(tm.createdAt).getTime() - new Date(chatMsg.createdAt).getTime());
-                  return timeDiff < 5e3;
-                });
-                if (!isDuplicate) {
-                  merged.push(chatMsg);
-                }
-              }
-              return merged.sort((a, b) => new Date(a.createdAt).getTime() - new Date(b.createdAt).getTime());
-            });
-          }
-        } catch (err) {
-          console.warn("[TicketConversation] Chat fetch error:", err);
-        }
-      }
-    } catch (err) {
-      console.warn("[TicketConversation] Fetch error:", err);
-    } finally {
-      setLoading(false);
-    }
-  }, [id]);
-  React.useEffect(() => {
-    fetchAll();
-  }, [fetchAll]);
-  React.useEffect(() => {
-    if (!id) return;
-    fetch(`/api/tickets/${id}`, {
-      method: "PATCH",
-      headers: { "Content-Type": "application/json" },
-      credentials: "include",
-      body: JSON.stringify({ lastAdminReadAt: (/* @__PURE__ */ new Date()).toISOString() })
-    }).catch(() => {
-    });
-  }, [id, messages.length]);
-  const typingFailCount = React.useRef(0);
-  React.useEffect(() => {
-    if (!id) return;
-    typingFailCount.current = 0;
-    const poll = async () => {
-      if (typingFailCount.current >= 3) return;
-      try {
-        const res = await fetch(`/api/support/typing?ticketId=${id}`, { credentials: "include" });
-        if (res.ok) {
-          typingFailCount.current = 0;
-          const data = await res.json();
-          setClientTyping(data.typing);
-          setClientTypingName(data.name || "");
-        } else {
-          typingFailCount.current++;
-        }
-      } catch {
-        typingFailCount.current++;
-      }
-    };
-    poll();
-    const interval = setInterval(poll, 3e3);
-    return () => clearInterval(interval);
-  }, [id]);
-  const sendAdminTyping = React.useCallback(() => {
-    if (!id) return;
-    const now = Date.now();
-    if (now - typingLastSent.current < 3e3) return;
-    typingLastSent.current = now;
-    fetch("/api/support/typing", {
-      method: "POST",
-      headers: { "Content-Type": "application/json" },
-      credentials: "include",
-      body: JSON.stringify({ ticketId: id })
-    }).catch(() => {
-    });
-  }, [id]);
-  const tt = useTimeTracking.useTimeTracking(id, fetchAll);
-  const { duration, setDuration, timeDescription, setTimeDescription, addingTime, timeSuccess, timerRunning, timerSeconds, setTimerSeconds, timerDescription, setTimerDescription, handleAddTime, handleTimerStart, handleTimerStop, handleTimerSave, handleTimerDiscard } = tt;
-  const ma = useMessageActions.useMessageActions(id, client, fetchAll);
-  const { togglingAuthor, editingMsg, editBody, editHtml, setEditHtml, savingEdit, handleEditStart, handleEditSave, handleEditCancel, deletingMsg, handleDelete, resendingMsg, resendSuccess, handleResend, handleToggleAuthor, handleSplitMessage, setEditBody } = ma;
-  const ta = useTicketActions.useTicketActions(id, fetchAll);
-  const { statusUpdating, handleStatusChange, showMerge, setShowMerge, mergeTarget, setMergeTarget, mergeTargetInfo, setMergeTargetInfo, mergeError, setMergeError, merging, handleMergeLookup, handleMerge, showExtMsg, setShowExtMsg, extMsgBody, setExtMsgBody, extMsgAuthor, setExtMsgAuthor, extMsgDate, setExtMsgDate, extMsgFiles, setExtMsgFiles, sendingExtMsg, handleExtFileChange, handleSendExtMsg, showSnooze, setShowSnooze, snoozeUntil, setSnoozeUntil, snoozeSaving, handleSnooze, showReminder, setShowReminder, reminderHours, setReminderHours, reminderSending, reminderError, setReminderError, reminderSuccess, handleSendReminder, cancelingClose, handleCancelScheduledClose, showNextTicket, setShowNextTicket, nextTicketId, nextTicketInfo, handleNextTicket } = ta;
-  const replyEditorRef = React.useRef(null);
-  const rp = useReply.useReply(id, client, cannedResponses, ticketNumber, ticketSubject, fetchAll, handleNextTicket, replyEditorRef);
-  const { fileInputRef, replyBody, setReplyBody, replyHtml, setReplyHtml, replyFiles, setReplyFiles, isInternal, setIsInternal, notifyClient, setNotifyClient, sendAsClient, setSendAsClient, sending, showSchedule, setShowSchedule, scheduleDate, setScheduleDate, handleEditorFileUpload, handleCannedSelect, handleReplyFileChange, handleSendReply, handleScheduleReply } = rp;
-  const ai = useAI.useAI(messages, client, ticketSubject, replyBody, setReplyBody, setReplyHtml, replyEditorRef);
-  const { clientSentiment, aiReplying, handleAiSuggestReply, aiRewriting, handleAiRewrite, showAiSummary, setShowAiSummary, aiSummary, aiGenerating, handleAiGenerate, aiSaving, aiSaved, handleAiSave: aiSaveRaw } = ai;
-  const handleAiSave = () => aiSaveRaw(id, fetchAll);
-  const [pollExpired, setPollExpired] = React.useState(false);
-  React.useEffect(() => {
-    if (!id || loading || pollExpired) return;
-    const poll = async () => {
-      try {
-        const [msgRes, ticketRes, activityRes] = await Promise.all([
-          fetch(`/api/ticket-messages?where[ticket][equals]=${id}&sort=createdAt&limit=200&depth=1`, { credentials: "include" }),
-          fetch(`/api/tickets/${id}?depth=0`, { credentials: "include" }),
-          fetch(`/api/ticket-activity-log?where[ticket][equals]=${id}&sort=-createdAt&limit=50&depth=0`, { credentials: "include" })
-        ]);
-        if (msgRes.status === 401 || msgRes.status === 403) {
-          setPollExpired(true);
-          return;
-        }
-        if (msgRes.ok) {
-          const d = await msgRes.json();
-          setMessages(d.docs || []);
-        }
-        if (ticketRes.ok) {
-          const d = await ticketRes.json();
-          setCurrentStatus(d.status || "");
-          setSnoozeUntil(d.snoozeUntil || null);
-          setAutoCloseScheduledAt(d.autoCloseScheduledAt || null);
-          setLastClientReadAt(d.lastClientReadAt || null);
-        }
-        if (activityRes.ok) {
-          const d = await activityRes.json();
-          setActivityLog(d.docs || []);
-        }
-      } catch {
-      }
-    };
-    const interval = setInterval(poll, 15e3);
-    return () => clearInterval(interval);
-  }, [id, loading, pollExpired]);
-  React.useEffect(() => {
-    const handleKeyDown = (e) => {
-      if ((e.ctrlKey || e.metaKey) && e.key === "Enter" && !e.shiftKey) {
-        e.preventDefault();
-        const sendBtn = document.querySelector('[data-action="send-reply"]');
-        if (sendBtn && !sendBtn.disabled) sendBtn.click();
-      }
-      if ((e.ctrlKey || e.metaKey) && e.shiftKey && (e.key === "N" || e.key === "n")) {
-        e.preventDefault();
-        setIsInternal((prev) => !prev);
-      }
-    };
-    window.addEventListener("keydown", handleKeyDown);
-    return () => window.removeEventListener("keydown", handleKeyDown);
-  }, []);
-  const playNotificationSound = React.useCallback(() => {
-    try {
-      const ctx = new (window.AudioContext || window.webkitAudioContext)();
-      const osc = ctx.createOscillator();
-      const gain = ctx.createGain();
-      osc.connect(gain);
-      gain.connect(ctx.destination);
-      osc.frequency.value = 800;
-      osc.type = "sine";
-      gain.gain.value = 0.1;
-      osc.start();
-      gain.gain.exponentialRampToValueAtTime(1e-3, ctx.currentTime + 0.3);
-      osc.stop(ctx.currentTime + 0.3);
-    } catch {
-    }
-  }, []);
-  React.useEffect(() => {
-    const currentCount = messages.length;
-    if (prevMessageCountRef.current > 0 && currentCount > prevMessageCountRef.current) {
-      const lastMsg = messages[messages.length - 1];
-      if (lastMsg && lastMsg.authorType !== "admin") {
-        playNotificationSound();
-      }
-    }
-    prevMessageCountRef.current = currentCount;
-  }, [messages, playNotificationSound]);
-  const handleCopyLink = (type) => {
-    const url = type === "admin" ? `${window.location.origin}/admin/collections/tickets/${id}` : `${window.location.origin}/support/tickets/${id}`;
-    navigator.clipboard.writeText(url);
-    setCopiedLink(type);
-    setTimeout(() => setCopiedLink(null), 2e3);
-  };
-  if (!id) {
-    return /* @__PURE__ */ jsxRuntime.jsx("div", { style: { padding: "16px", color: "#666", fontStyle: "italic" }, children: "Enregistrez le ticket pour voir le tableau de bord." });
-  }
-  const totalMinutes = timeEntries.reduce((sum, e) => sum + (e.duration || 0), 0);
-  const statusTransitions = (() => {
-    switch (currentStatus) {
-      case "open":
-        return [
-          { status: "waiting_client", label: "Attente client", color: constants.C.statusWaiting },
-          { status: "resolved", label: "R\xE9solu", color: constants.C.statusResolved }
-        ];
-      case "waiting_client":
-        return [
-          { status: "open", label: "Ouvrir", color: constants.C.statusOpen },
-          { status: "resolved", label: "R\xE9solu", color: constants.C.statusResolved }
-        ];
-      case "resolved":
-        return [
-          { status: "open", label: "Rouvrir", color: constants.C.statusOpen }
-        ];
-      default:
-        return [
-          { status: "open", label: "Ouvrir", color: constants.C.statusOpen },
-          { status: "waiting_client", label: "Attente client", color: constants.C.statusWaiting },
-          { status: "resolved", label: "R\xE9solu", color: constants.C.statusResolved }
-        ];
-    }
-  })();
-  return /* @__PURE__ */ jsxRuntime.jsxs("div", { style: constants.layoutStyles.root, children: [
-    /* @__PURE__ */ jsxRuntime.jsx(
-      TicketHeader.TicketHeader,
-      {
-        ticketNumber,
-        currentStatus,
-        clientSentiment,
-        ticketSource,
-        chatSession,
-        snoozeUntil,
-        satisfaction,
-        copiedLink,
-        onCopyLink: handleCopyLink
-      }
-    ),
-    client && /* @__PURE__ */ jsxRuntime.jsx(ClientBar.ClientBar, { client }),
-    /* @__PURE__ */ jsxRuntime.jsxs("div", { style: constants.layoutStyles.twoColumns, children: [
-      /* @__PURE__ */ jsxRuntime.jsxs("div", { style: constants.layoutStyles.mainColumn, children: [
-        /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { marginBottom: "4px", display: "flex", alignItems: "center", gap: "10px" }, children: [
-          /* @__PURE__ */ jsxRuntime.jsxs("h3", { style: { fontSize: "14px", fontWeight: 600, margin: 0, display: "flex", alignItems: "center", gap: "8px" }, children: [
-            "Conversation ",
-            /* @__PURE__ */ jsxRuntime.jsx("span", { style: constants.s.badge("#f1f5f9", "#475569"), children: messages.length })
-          ] }),
-          /* @__PURE__ */ jsxRuntime.jsx("div", { style: { flex: 1 }, children: /* @__PURE__ */ jsxRuntime.jsx(
-            "input",
-            {
-              type: "text",
-              value: searchQuery,
-              onChange: (e) => setSearchQuery(e.target.value),
-              placeholder: "Rechercher...",
-              style: { ...constants.s.input, width: "100%", fontSize: "12px", padding: "6px 10px" }
-            }
-          ) })
-        ] }),
-        loading ? /* @__PURE__ */ jsxRuntime.jsx(SkeletonText.SkeletonText, { lines: 4 }) : messages.length === 0 ? /* @__PURE__ */ jsxRuntime.jsx("p", { style: { color: "#999", fontStyle: "italic", padding: "12px 0" }, children: "Aucun message." }) : /* @__PURE__ */ jsxRuntime.jsx("div", { style: { display: "flex", flexDirection: "column", gap: "10px", marginBottom: "16px", paddingRight: "4px" }, children: (() => {
-          const filtered = messages.filter((msg) => !searchQuery.trim() || msg.body.toLowerCase().includes(searchQuery.toLowerCase()));
-          const isSearching = searchQuery.trim().length > 0;
-          const VISIBLE_COUNT = 3;
-          const showCollapse = !isSearching && messagesCollapsed && filtered.length > VISIBLE_COUNT;
-          const visibleMessages = showCollapse ? filtered.slice(-VISIBLE_COUNT) : filtered;
-          const hiddenCount = filtered.length - VISIBLE_COUNT;
-          return /* @__PURE__ */ jsxRuntime.jsxs(jsxRuntime.Fragment, { children: [
-            showCollapse && hiddenCount > 0 && /* @__PURE__ */ jsxRuntime.jsxs(
-              "button",
-              {
-                onClick: () => setMessagesCollapsed(false),
-                style: {
-                  background: "none",
-                  border: `1px dashed ${constants.C.border}`,
-                  borderRadius: "6px",
-                  padding: "8px",
-                  cursor: "pointer",
-                  color: constants.C.textMuted,
-                  fontSize: "12px",
-                  fontWeight: 600,
-                  textAlign: "center"
-                },
-                children: [
-                  "Voir les ",
-                  hiddenCount,
-                  " message",
-                  hiddenCount > 1 ? "s" : "",
-                  " pr\xE9c\xE9dent",
-                  hiddenCount > 1 ? "s" : ""
-                ]
-              }
-            ),
-            !messagesCollapsed && filtered.length > 1 && !isSearching && /* @__PURE__ */ jsxRuntime.jsx(
-              "button",
-              {
-                onClick: () => setMessagesCollapsed(true),
-                style: {
-                  background: "none",
-                  border: `1px dashed ${constants.C.border}`,
-                  borderRadius: "6px",
-                  padding: "8px",
-                  cursor: "pointer",
-                  color: constants.C.textMuted,
-                  fontSize: "12px",
-                  fontWeight: 600,
-                  textAlign: "center"
-                },
-                children: "Masquer les anciens messages"
-              }
-            ),
-            visibleMessages.map((msg, msgIdx) => {
-              const borderColor = msg.isInternal ? constants.C.internalBorder : msg.fromChat ? "#bae6fd" : msg.authorType === "admin" ? "#bfdbfe" : msg.authorType === "email" ? "#fed7aa" : constants.C.clientBorder;
-              const bgColor = msg.isInternal ? constants.C.internalBg : msg.fromChat ? "#f0f9ff" : msg.authorType === "admin" ? constants.C.adminBg : msg.authorType === "email" ? constants.C.emailBg : constants.C.clientBg;
-              const prevVisMsg = msgIdx > 0 ? visibleMessages[msgIdx - 1] : null;
-              const showDateSep = msg.createdAt && (!prevVisMsg?.createdAt || new Date(msg.createdAt).toDateString() !== new Date(prevVisMsg.createdAt).toDateString());
-              return /* @__PURE__ */ jsxRuntime.jsxs(React__default.default.Fragment, { children: [
-                showDateSep && /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", alignItems: "center", gap: "12px", padding: "4px 0" }, children: [
-                  /* @__PURE__ */ jsxRuntime.jsx("div", { style: { flex: 1, borderTop: `1px solid ${constants.C.border}` } }),
-                  /* @__PURE__ */ jsxRuntime.jsx("span", { style: { fontSize: "11px", fontWeight: 600, color: constants.C.textMuted, whiteSpace: "nowrap" }, children: utils.getDateLabel(msg.createdAt) }),
-                  /* @__PURE__ */ jsxRuntime.jsx("div", { style: { flex: 1, borderTop: `1px solid ${constants.C.border}` } })
-                ] }),
-                /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", gap: "8px", alignItems: "flex-start" }, children: [
-                  /* @__PURE__ */ jsxRuntime.jsx("div", { style: {
-                    flexShrink: 0,
-                    width: "28px",
-                    height: "28px",
-                    borderRadius: "50%",
-                    display: "flex",
-                    alignItems: "center",
-                    justifyContent: "center",
-                    fontSize: "10px",
-                    fontWeight: 700,
-                    color: "#fff",
-                    marginTop: "2px",
-                    backgroundColor: msg.authorType === "admin" ? constants.C.blue : msg.authorType === "email" ? constants.C.orange : "#94a3b8"
-                  }, children: msg.authorType === "admin" ? "CW" : client ? `${(client.firstName?.[0] || "").toUpperCase()}${(client.lastName?.[0] || "").toUpperCase()}` || "?" : "?" }),
-                  /* @__PURE__ */ jsxRuntime.jsxs(
-                    "div",
-                    {
-                      style: {
-                        flex: 1,
-                        padding: "10px 14px",
-                        borderRadius: "8px",
-                        border: msg.isInternal ? `1px dashed ${constants.C.internalBorder}` : `1px solid ${borderColor}`,
-                        backgroundColor: bgColor
-                      },
-                      children: [
-                        /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", justifyContent: "space-between", marginBottom: "4px", fontSize: "12px", alignItems: "center" }, children: [
-                          /* @__PURE__ */ jsxRuntime.jsxs("span", { style: { fontWeight: 600, display: "inline-flex", alignItems: "center", gap: "6px" }, children: [
-                            msg.authorType === "email" ? /* @__PURE__ */ jsxRuntime.jsx("span", { style: constants.s.badge(constants.C.emailBg, constants.C.orange), children: "Email" }) : /* @__PURE__ */ jsxRuntime.jsxs(
-                              "select",
-                              {
-                                value: msg.authorType,
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-                                  border: `1px solid ${constants.C.border}`,
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-                                  /* @__PURE__ */ jsxRuntime.jsx("option", { value: "client", children: "Client" })
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-                                "\u2713",
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-                                "\u23F0",
-                                " R\xE9dig\xE9 le ",
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-                                  "\u2709 Ouvert ",
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-                                return /* @__PURE__ */ jsxRuntime.jsxs("span", { title: `Envoy\xE9 \xE0 ${sentTo || "?"} le ${sentDate}`, style: { fontSize: "10px", color: "#2563eb", fontWeight: 600, cursor: "help" }, children: [
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-                                setEditHtml(e.target.value.replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;").replace(/\n/g, "<br />"));
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-                          /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", gap: "8px", marginTop: "8px" }, children: [
-                            /* @__PURE__ */ jsxRuntime.jsx("button", { onClick: () => handleEditSave(msg.id), disabled: savingEdit || !editBody.trim() && !editHtml, style: { ...constants.s.btn(constants.C.blue, savingEdit), fontSize: "11px", padding: "5px 12px" }, children: savingEdit ? "..." : "Enregistrer" }),
-                            /* @__PURE__ */ jsxRuntime.jsx("button", { onClick: handleEditCancel, style: { ...constants.s.ghostBtn("#6b7280"), fontSize: "11px", padding: "5px 12px" }, children: "Annuler" })
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-                          /* @__PURE__ */ jsxRuntime.jsx("div", { style: { whiteSpace: "pre-wrap", fontSize: "13px", color: "#374151", lineHeight: 1.5 }, children: searchQuery.trim() ? msg.body.split(new RegExp(`(${searchQuery.replace(/[.*+?^${}()|[\]\\]/g, "\\$&")})`, "gi")).map(
-                            (part, i) => part.toLowerCase() === searchQuery.toLowerCase() ? /* @__PURE__ */ jsxRuntime.jsx("mark", { style: { backgroundColor: "#fde68a", borderRadius: "2px", padding: "0 2px", fontWeight: 600 }, children: part }, i) : part
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-                          /* @__PURE__ */ jsxRuntime.jsx(CodeBlock.CodeBlockRenderer, { text: msg.body })
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-                          const isImage = mime.includes("image/") || /\.(png|jpg|jpeg|webp|gif|svg)$/i.test(file.filename || "");
-                          const isGif = mime.includes("image/gif") || /\.gif$/i.test(file.filename || "");
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-                          if (isImage) {
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-                              "img",
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-                                  maxHeight: 200,
-                                  borderRadius: "6px",
-                                  border: `1px solid ${constants.C.border}`,
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-                          if (isVideo) {
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-                              "video",
-                              {
-                                src: file.url || "",
-                                controls: true,
-                                preload: "metadata",
-                                style: {
-                                  maxWidth: 360,
-                                  maxHeight: 240,
-                                  borderRadius: "6px",
-                                  border: `1px solid ${constants.C.border}`,
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-                              i
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-                          return /* @__PURE__ */ jsxRuntime.jsxs(
-                            "a",
-                            {
-                              href: file.url || "#",
-                              target: "_blank",
-                              rel: "noopener noreferrer",
-                              style: {
-                                display: "inline-flex",
-                                alignItems: "center",
-                                gap: "4px",
-                                padding: "4px 10px",
-                                borderRadius: "4px",
-                                border: `1px solid ${constants.C.border}`,
-                                fontSize: "11px",
-                                fontWeight: 600,
-                                color: "#374151",
-                                textDecoration: "none",
-                                backgroundColor: constants.C.white
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-                                "\u{1F4CE}",
-                                " ",
-                                file.filename || "Fichier"
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-                          /* @__PURE__ */ jsxRuntime.jsx(
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-                              type: "button",
-                              onClick: () => handleEditStart(msg),
-                              style: { border: "none", background: "none", cursor: "pointer", fontSize: "11px", color: constants.C.textSecondary, padding: 0, fontWeight: 600, textDecoration: "underline" },
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-                              type: "button",
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-                              children: "Supprimer"
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-                            "button",
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-                              type: "button",
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-                              disabled: resendingMsg === msg.id,
-                              style: { border: "none", background: "none", cursor: "pointer", fontSize: "11px", color: "#2563eb", padding: 0, fontWeight: 600, textDecoration: "underline", opacity: resendingMsg === msg.id ? 0.3 : 1 },
-                              children: resendingMsg === msg.id ? "Envoi..." : resendSuccess === msg.id ? "Envoy\xE9 !" : "Renvoyer email"
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-        })() }),
-        clientTyping && /* @__PURE__ */ jsxRuntime.jsxs("div", { style: {
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-          padding: "8px 12px",
-          fontSize: 12,
-          color: "#17807c",
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-          /* @__PURE__ */ jsxRuntime.jsxs("span", { style: { display: "flex", gap: 2 }, children: [
-            /* @__PURE__ */ jsxRuntime.jsx("span", { style: { width: 5, height: 5, borderRadius: "50%", backgroundColor: "#17807c", animation: "bounce 1s infinite", animationDelay: "0ms" } }),
-            /* @__PURE__ */ jsxRuntime.jsx("span", { style: { width: 5, height: 5, borderRadius: "50%", backgroundColor: "#17807c", animation: "bounce 1s infinite", animationDelay: "150ms" } }),
-            /* @__PURE__ */ jsxRuntime.jsx("span", { style: { width: 5, height: 5, borderRadius: "50%", backgroundColor: "#17807c", animation: "bounce 1s infinite", animationDelay: "300ms" } })
-          ] }),
-          clientTypingName || "Client",
-          " est en train d'\xE9crire..."
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-        /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { marginBottom: "16px" }, children: [
-          /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", gap: "6px", alignItems: "center", overflowX: "auto", paddingBottom: "8px", marginBottom: "6px", flexWrap: "wrap" }, children: [
-            [
-              "Bien re\xE7u, je regarde \xE7a !",
-              "C'est corrig\xE9 !",
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-              "Je reviens vers vous rapidement",
-              "Pouvez-vous m'envoyer une capture d'\xE9cran ?"
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-              "button",
-              {
-                type: "button",
-                onClick: () => {
-                  setReplyBody(text);
-                  const html = text.replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;");
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-                    replyEditorRef.current.setContent(html);
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-                  e.currentTarget.style.backgroundColor = "white";
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-                  padding: "3px 10px",
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-                  whiteSpace: "nowrap"
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-            features.ai && /* @__PURE__ */ jsxRuntime.jsx(
-              "button",
-              {
-                onClick: handleAiSuggestReply,
-                disabled: aiReplying || messages.length === 0,
-                style: { ...constants.s.outlineBtn("#17807c", aiReplying || messages.length === 0), fontSize: "11px", padding: "3px 10px", borderRadius: "14px" },
-                children: aiReplying ? "G\xE9n\xE9ration..." : "Suggestion IA"
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-            features.ai && /* @__PURE__ */ jsxRuntime.jsx(
-              RewriteDropdown.RewriteDropdown,
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-                loading: aiRewriting,
-                onSelect: (style) => handleAiRewrite(style)
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-            /* @__PURE__ */ jsxRuntime.jsx(
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-                  const nb = replyBody ? replyBody + block : block;
-                  setReplyBody(nb);
-                  setReplyHtml(nb.replace(/\n/g, "<br/>"));
-                  replyEditorRef.current?.setContent(nb.replace(/\n/g, "<br/>"));
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-                /* @__PURE__ */ jsxRuntime.jsx("option", { value: "", children: "R\xE9ponse rapide..." }),
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-              /* @__PURE__ */ jsxRuntime.jsx(
-                "span",
-                {
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-                  style: { cursor: "help", fontSize: "13px", color: constants.C.textMuted },
-                  children: "\u24D8"
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-          /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { marginTop: "8px", display: "flex", gap: "8px", alignItems: "center", flexWrap: "wrap" }, children: [
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-                onChange: handleReplyFileChange,
-                style: { display: "none" },
-                accept: "image/*,.pdf,.doc,.docx,.txt,.zip"
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-            /* @__PURE__ */ jsxRuntime.jsx(
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-                children: "+ Pi\xE8ce jointe"
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-            replyFiles.length > 0 && /* @__PURE__ */ jsxRuntime.jsx(jsxRuntime.Fragment, { children: replyFiles.map((file, i) => /* @__PURE__ */ jsxRuntime.jsxs("span", { style: { ...constants.s.badge("#f1f5f9", "#374151"), display: "inline-flex", alignItems: "center", gap: "4px" }, children: [
-              "\u{1F4CE}",
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-              file.name,
-              /* @__PURE__ */ jsxRuntime.jsx(
-                "button",
-                {
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-                  onClick: () => setReplyFiles((prev) => prev.filter((_, idx) => idx !== i)),
-                  style: { border: "none", background: "none", color: "#ef4444", fontWeight: 700, cursor: "pointer", fontSize: "14px", lineHeight: 1 },
-                  children: "\xD7"
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-          /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", alignItems: "center", gap: "10px", flexWrap: "wrap", marginTop: "8px" }, children: [
-            /* @__PURE__ */ jsxRuntime.jsxs(
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-                  /* @__PURE__ */ jsxRuntime.jsx("option", { value: "admin", children: "En tant que : Support" }),
-                  /* @__PURE__ */ jsxRuntime.jsx("option", { value: "client", children: "En tant que : Client" })
-                ]
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-            /* @__PURE__ */ jsxRuntime.jsxs("label", { style: { display: "flex", alignItems: "center", gap: "5px", fontSize: "12px", cursor: "pointer", fontWeight: 600 }, children: [
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-              }, style: { width: "14px", height: "14px", accentColor: constants.C.amber } }),
-              "Note interne"
-            ] }),
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-              /* @__PURE__ */ jsxRuntime.jsx("input", { type: "checkbox", checked: notifyClient, onChange: (e) => setNotifyClient(e.target.checked), style: { width: "14px", height: "14px", accentColor: "#16a34a" } }),
-              "Envoyer au client"
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-            /* @__PURE__ */ jsxRuntime.jsx("button", { "data-action": "send-reply", onClick: handleSendReply, disabled: sending || !replyBody.trim() && !replyHtml, style: { ...constants.s.btn(isInternal ? constants.C.amber : notifyClient ? "#16a34a" : constants.C.blue, sending || !replyBody.trim() && !replyHtml), fontSize: "13px", padding: "8px 20px", marginLeft: "auto" }, children: sending ? "Envoi..." : isInternal ? "Ajouter note" : notifyClient ? "Envoyer + Notifier" : "Sauvegarder" }),
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-                onClick: () => setShowSchedule(!showSchedule),
-                disabled: !replyBody.trim() && !replyHtml,
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-                title: "Programmer l'envoi \xE0 une date/heure pr\xE9cise",
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-            )
-          ] }),
-          showSchedule && /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { display: "flex", gap: "8px", alignItems: "center", marginTop: "8px", padding: "10px 14px", borderRadius: "8px", backgroundColor: "#eef8f7", border: "1px solid #b8dcda" }, children: [
-            /* @__PURE__ */ jsxRuntime.jsx("span", { style: { fontSize: "12px", fontWeight: 600, color: "#17807c" }, children: "Programmer pour :" }),
-            /* @__PURE__ */ jsxRuntime.jsx(
-              "input",
-              {
-                type: "datetime-local",
-                value: scheduleDate,
-                onChange: (e) => setScheduleDate(e.target.value),
-                min: (/* @__PURE__ */ new Date()).toISOString().slice(0, 16),
-                style: { ...constants.s.input, fontSize: "12px", width: "auto" }
-              }
-            ),
-            /* @__PURE__ */ jsxRuntime.jsx(
-              "button",
-              {
-                onClick: handleScheduleReply,
-                disabled: sending || !scheduleDate || !replyBody.trim() && !replyHtml,
-                style: { ...constants.s.btn("#17807c", sending || !scheduleDate || !replyBody.trim() && !replyHtml), fontSize: "12px", padding: "6px 14px" },
-                children: sending ? "..." : "\u23F0 Programmer"
-              }
-            ),
-            /* @__PURE__ */ jsxRuntime.jsx("button", { onClick: () => setShowSchedule(false), style: { background: "none", border: "none", cursor: "pointer", color: "#94a3b8", fontSize: "14px" }, children: "\u2715" })
-          ] }),
-          /* @__PURE__ */ jsxRuntime.jsxs("div", { style: { fontSize: "11px", color: constants.C.textMuted, marginTop: "4px", textAlign: "right" }, children: [
-            "\u2318",
-            "Enter pour envoyer \xB7 ",
-            "\u2318",
-            "\u21E7",
-            "N note interne"
-          ] })
-        ] }),
-        /* @__PURE__ */ jsxRuntime.jsx("div", { style: { borderTop: `1px solid ${constants.C.border}`, marginBottom: "16px" } }),
-        /* @__PURE__ */ jsxRuntime.jsx(
-          QuickActions.QuickActions,
-          {
-            statusTransitions,
-            statusUpdating,
-            onStatusChange: handleStatusChange,
-            snoozeUntil,
-            snoozeSaving,
-            onCancelSnooze: () => handleSnooze(null),
-            showMerge,
-            showExtMsg,
-            showSnooze,
-            onToggleMerge: () => {
-              setShowMerge(!showMerge);
-              setShowExtMsg(false);
-              setShowSnooze(false);
-              setShowReminder(false);
-            },
-            onToggleExtMsg: () => {
-              setShowExtMsg(!showExtMsg);
-              setShowMerge(false);
-              setShowSnooze(false);
-              setShowReminder(false);
-            },
-            onToggleSnooze: () => {
-              setShowSnooze(!showSnooze);
-              setShowMerge(false);
-              setShowExtMsg(false);
-              setShowReminder(false);
-            },
-            onNextTicket: handleNextTicket,
-            showReminderButton: features.autoClose,
-            onToggleReminder: () => {
-              setShowReminder(!showReminder);
-              setReminderError("");
-              setShowMerge(false);
-              setShowExtMsg(false);
-              setShowSnooze(false);
-            },
-            autoCloseScheduledAt,
-            onCancelScheduledClose: handleCancelScheduledClose,
-            cancelingClose,
-            reminderSuccess,
-            showNextTicket,
-            nextTicketId,
-            nextTicketInfo,
-            onCloseNextTicket: () => setShowNextTicket(false)
-          }
-        ),
-        features.ai && /* @__PURE__ */ jsxRuntime.jsx(
-          AISummaryPanel.AISummaryPanel,
-          {
-            showAiSummary,
-            setShowAiSummary,
-            aiSummary,
-            aiGenerating,
-            aiSaving,
-            aiSaved,
-            handleAiGenerate,
-            handleAiSave
-          }
-        ),
-        features.merge && showMerge && /* @__PURE__ */ jsxRuntime.jsx(
-          ActionPanels.MergePanel,
-          {
-            mergeTarget,
-            setMergeTarget,
-            mergeTargetInfo,
-            setMergeTargetInfo,
-            mergeError,
-            setMergeError,
-            merging,
-            handleMergeLookup,
-            handleMerge
-          }
-        ),
-        features.externalMessages && showExtMsg && /* @__PURE__ */ jsxRuntime.jsx(
-          ActionPanels.ExtMessagePanel,
-          {
-            extMsgBody,
-            setExtMsgBody,
-            extMsgAuthor,
-            setExtMsgAuthor,
-            extMsgDate,
-            setExtMsgDate,
-            extMsgFiles,
-            setExtMsgFiles,
-            sendingExtMsg,
-            handleSendExtMsg,
-            handleExtFileChange
-          }
-        ),
-        features.snooze && showSnooze && /* @__PURE__ */ jsxRuntime.jsx(ActionPanels.SnoozePanel, { snoozeSaving, handleSnooze }),
-        features.autoClose && showReminder && /* @__PURE__ */ jsxRuntime.jsx(
-          ActionPanels.ReminderPanel,
-          {
-            clientFirstName: client?.firstName || "",
-            clientEmail: client?.email || "",
-            reminderHours,
-            setReminderHours,
-            reminderSending,
-            reminderError,
-            handleSendReminder
-          }
-        )
-      ] }),
-      /* @__PURE__ */ jsxRuntime.jsxs("div", { style: constants.layoutStyles.sideColumn, children: [
-        /* @__PURE__ */ jsxRuntime.jsx(
-          TimeTrackingPanel.TimeTrackingPanel,
-          {
-            timeEntries,
-            totalMinutes,
-            timerRunning,
-            timerSeconds,
-            setTimerSeconds,
-            timerDescription,
-            setTimerDescription,
-            handleTimerStart,
-            handleTimerStop,
-            handleTimerSave,
-            handleTimerDiscard,
-            duration,
-            setDuration,
-            timeDescription,
-            setTimeDescription,
-            handleAddTime,
-            addingTime,
-            timeSuccess
-          }
-        ),
-        features.clientHistory && client && /* @__PURE__ */ jsxRuntime.jsx(
-          ClientHistory.ClientHistory,
-          {
-            client,
-            clientTickets,
-            clientProjects,
-            clientNotes,
-            onNotesChange: (v) => {
-              setClientNotes(v);
-              setNotesSaved(false);
-            },
-            onNotesSave: async () => {
-              if (!client) return;
-              setSavingNotes(true);
-              try {
-                const res = await fetch(`/api/support-clients/${client.id}`, {
-                  method: "PATCH",
-                  headers: { "Content-Type": "application/json" },
-                  credentials: "include",
-                  body: JSON.stringify({ notes: clientNotes })
-                });
-                if (res.ok) {
-                  setNotesSaved(true);
-                  setTimeout(() => setNotesSaved(false), 3e3);
-                }
-              } catch {
-              } finally {
-                setSavingNotes(false);
-              }
-            },
-            savingNotes,
-            notesSaved
-          }
-        ),
-        features.activityLog && /* @__PURE__ */ jsxRuntime.jsx(ActivityLog.ActivityLog, { activityLog }),
-        /* @__PURE__ */ jsxRuntime.jsx("div", { style: constants.s.section, children: /* @__PURE__ */ jsxRuntime.jsx(
-          "a",
-          {
-            href: "/api/support/export-csv",
-            target: "_blank",
-            rel: "noopener noreferrer",
-            style: { ...constants.s.ghostBtn("#6b7280"), fontSize: "12px", textDecoration: "none", display: "inline-block" },
-            children: "Exporter tous les tickets (CSV)"
-          }
-        ) })
-      ] })
-    ] })
-  ] });
-};
-var TicketConversation_default = TicketConversation;
-
-module.exports = TicketConversation_default;