@cognigy/rest-api-client 4.96.0 → 4.97.0

package/dist/esm/shared/charts/descriptors/connectionNodes/generativeAIProviders/index.js

@@ -8,6 +8,7 @@ import { ANTHROPIC_PROVIDER_CONNECTION } from "./anthropicProviderConnection";
 import { GOOGLE_VERTEXAI_PROVIDER_CONNECTION } from "./googleVertexAIProviderConnection";
 import { ALEPH_ALPHA_PROVIDER_CONNECTION } from "./alephAlphaProviderConnection";
 import { AWS_BEDROCK_PROVIDER_CONNECTION } from "./awsBedrockProviderConnection";
+import { OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION } from "./openAICompatibleProviderConnection";
 export { OPEN_AI_PROVIDER_CONNECTION } from "./openAIProviderConnection";
 export { AZURE_OPEN_AI_PROVIDER_CONNECTION } from "./azureOpenAIProviderConnection";
 export { AZURE_OPEN_AI_V2_PROVIDER_CONNECTION } from "./azureOpenAIProviderConnectionV2";
@@ -16,6 +17,7 @@ export { ANTHROPIC_PROVIDER_CONNECTION } from "./anthropicProviderConnection";
 export { GOOGLE_VERTEXAI_PROVIDER_CONNECTION } from "./googleVertexAIProviderConnection";
 export { ALEPH_ALPHA_PROVIDER_CONNECTION } from "./alephAlphaProviderConnection";
 export { AWS_BEDROCK_PROVIDER_CONNECTION } from "./awsBedrockProviderConnection";
+export { OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION } from "./openAICompatibleProviderConnection";
 export const cognigyGenerativeAIProviderModule = createExtension({
     nodes: [],
     connections: [
@@ -26,7 +28,8 @@ export const cognigyGenerativeAIProviderModule = createExtension({
         ANTHROPIC_PROVIDER_CONNECTION,
         GOOGLE_VERTEXAI_PROVIDER_CONNECTION,
         ALEPH_ALPHA_PROVIDER_CONNECTION,
-        AWS_BEDROCK_PROVIDER_CONNECTION
+        AWS_BEDROCK_PROVIDER_CONNECTION,
+        OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION
     ]
 });
 //# sourceMappingURL=index.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/generativeAIProviders/openAICompatibleProviderConnection.js

@@ -0,0 +1,8 @@
+export const OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION = {
+    type: "OpenAICompatibleProvider",
+    label: "UI__NODE_EDITOR__OPEN_AI_COMPATIBLE_PROVIDER_CONNECTION__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=openAICompatibleProviderConnection.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/speechProviders/deepgramSpeechProviderConnection.js

@@ -0,0 +1,8 @@
+export const DEEPGRAM_SPEECH_PROVIDER_CONNECTION = {
+    type: "DeepgramSpeechProvider",
+    label: "UI__NODE_EDITOR__DEEPGRAM_SPEECH_PROVIDER__LABEL",
+    fields: [
+        { fieldName: "apiKey", label: "UI__CONNECTION_EDITOR__FIELD_API_KEY" },
+    ]
+};
+//# sourceMappingURL=deepgramSpeechProviderConnection.js.map

package/dist/esm/shared/charts/descriptors/connectionNodes/speechProviders/index.js

@@ -3,6 +3,7 @@ import { createExtension } from "../../../createNodeDescriptor";
 import { AWS_SPEECH_PROVIDER_CONNECTION } from "./awsSpeechProviderConnection";
 import { MICROSOFT_SPEECH_PROVIDER_CONNECTION } from "./microsoftSpeechProviderConnection";
 import { GOOGLE_SPEECH_PROVIDER_CONNECTION } from "./googleSpeechProviderConnection";
+import { DEEPGRAM_SPEECH_PROVIDER_CONNECTION } from "./deepgramSpeechProviderConnection";
 export { AWS_SPEECH_PROVIDER_CONNECTION } from "./awsSpeechProviderConnection";
 export { MICROSOFT_SPEECH_PROVIDER_CONNECTION } from "./microsoftSpeechProviderConnection";
 export { GOOGLE_SPEECH_PROVIDER_CONNECTION } from "./googleSpeechProviderConnection";
@@ -12,6 +13,7 @@ export const cognigySpeechProviderModule = createExtension({
         AWS_SPEECH_PROVIDER_CONNECTION,
         MICROSOFT_SPEECH_PROVIDER_CONNECTION,
         GOOGLE_SPEECH_PROVIDER_CONNECTION,
+        DEEPGRAM_SPEECH_PROVIDER_CONNECTION,
     ]
 });
 //# sourceMappingURL=index.js.map

package/dist/esm/shared/charts/descriptors/index.js

@@ -11,7 +11,7 @@ import { REGEX_SLOT_FILLER, EXECUTE_COGNIGY_NLU, ADD_LEXICON_KEYPHRASE, FUZZY_SE
 import { KNOWLEDGE_SEARCH, KNOWLEDGE_SEARCH_V2, SEARCH_EXTRACT_OUTPUT } from "./knowledgeSearch";
 import { CONTINUOUS_ASR, DTMF, HANG_UP, PLAY, TRANSFER_VOICE, SESSION_SPEECH_PARAMETERS, USER_INPUT_TIMEOUT, SEND_METADATA, BARGE_IN, MUTE_SPEECH_INPUT, } from "./voice";
 import { ACTIVATE_PROFILE, COMPLETE_GOAL, DEACTIVATE_PROFILE, DELETE_PROFILE, MERGE_PROFILE, UPDATE_PROFILE, ADD_MEMORY, BLIND_MODE, OVERWRITE_ANALYTICS, SET_RATING, REQUEST_RATING, TRACK_GOAL, } from "./analytics";
-import { HANDOVER, HANDOVER_V2, CHECK_AGENT_AVAILABILITY, HTTP_REQUEST, HTTP_CONNECTION_BASIC, HTTP_CONNECTION_APIKEYAUTHKEY, HTTP_CONNECTION_APIKEYXKEY, HTTP_CONNECTION_OAUTH2, JWT_SECRET_CONNECTION, TRIGGER_FUNCTION, ON_SCHEDULING_ERROR, ON_SCHEDULED, GPT_PROMPT, CLOSE_HANDOVER, HANDOVER_INACTIVITY_TIMER, GPT_CONVERSATION, GPT_CONVERSATION_SUMMARY, LLM_ENTITY_EXTRACT, AI_AGENT_JOB, AI_AGENT_JOB_DEFAULT, AI_AGENT_JOB_TOOL, AI_AGENT_TOOL_ANSWER, AI_AGENT_HANDOVER, } from "./service";
+import { HANDOVER, HANDOVER_V2, CHECK_AGENT_AVAILABILITY, HTTP_REQUEST, HTTP_CONNECTION_BASIC, HTTP_CONNECTION_APIKEYAUTHKEY, HTTP_CONNECTION_APIKEYXKEY, HTTP_CONNECTION_OAUTH2, JWT_SECRET_CONNECTION, TRIGGER_FUNCTION, ON_SCHEDULING_ERROR, ON_SCHEDULED, GPT_PROMPT, CLOSE_HANDOVER, HANDOVER_INACTIVITY_TIMER, GPT_CONVERSATION, GPT_CONVERSATION_SUMMARY, LLM_ENTITY_EXTRACT, AI_AGENT_JOB, AI_AGENT_JOB_DEFAULT, AI_AGENT_JOB_TOOL, AI_AGENT_TOOL_ANSWER, AI_AGENT_HANDOVER, LIVE_AGENT_CONNECTION, RINGCENTRAL_ENGAGE_CONNECTION, CHATWOOT_CONNECTION, EIGHT_BY_EIGHT_CONNECTION, GENESYS_CLOUD_CONNECTION, GENESYS_CLOUD_CONNECTION_OM } from "./service";
 import { INIT_APP_SESSION, GET_APP_SESSION_PIN, SET_HTML_APP_STATE, SET_ADAPTIVE_CARD_APP_STATE, } from "./apps";
 import { SET_IFRAME_TILE, SET_HTML_TILE, SEND_TILE_DATA, SET_SECURE_FORMS_TILE, SET_ADAPTIVE_CARD_TILE, SET_AGENT_ASSIST_GRID, NEXT_ACTION_ASSIST, SENTIMENT_ASSIST, TRANSCRIPT_ASSIST, IDENTITY_ASSIST, KNOWLEDGE_ASSIST, } from "./agentAssist";
 import { ASSIST_INFO } from "./liveAgent";
@@ -153,6 +153,12 @@ export const cognigyBasicModule = createExtension({
         HTTP_CONNECTION_APIKEYXKEY,
         HTTP_CONNECTION_OAUTH2,
         JWT_SECRET_CONNECTION,
+        LIVE_AGENT_CONNECTION,
+        RINGCENTRAL_ENGAGE_CONNECTION,
+        CHATWOOT_CONNECTION,
+        EIGHT_BY_EIGHT_CONNECTION,
+        GENESYS_CLOUD_CONNECTION,
+        GENESYS_CLOUD_CONNECTION_OM
     ],
 });
 export { cognigyMongoDBModule } from "./connectionNodes/mongoDB";

package/dist/esm/shared/charts/descriptors/knowledgeSearch/searchExtractOutput.js

@@ -637,6 +637,10 @@ New: `;
                 message: (error === null || error === void 0 ? void 0 : error.message) || error,
             };
             api.logDebugError(JSON.stringify(compactError, undefined, 2), "Search Extract Output: Error");
+            api.emitToOpsCenter({
+                subComponent: "KnowledgeAIQueries",
+                title: error === null || error === void 0 ? void 0 : error.message
+            });
             if ((_l = error === null || error === void 0 ? void 0 : error.originalErrorDetails) === null || _l === void 0 ? void 0 : _l.code) {
                 compactError["code"] = error.originalErrorDetails.code;
             }
@@ -760,7 +764,7 @@ New: `;
         if (documents && (mode !== "s")) {
             // check if we received streamed output at all
             let streamedOutput = false;
-            const isStreamingChannel = input.channel === "webchat3";
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
             const _messageId = randomUUID();
             const promptData = {
                 prompt,

package/dist/esm/shared/charts/descriptors/message/question/question.js

@@ -538,6 +538,13 @@ DO NOT talk about other topics. Do not offer general assistance.`,
             description: "UI__NODE_EDITOR__MESSAGE__QUESTION__QUESTION__FIELDS__MAX_EXECUTION_DIFF__DESCRIPTION",
             defaultValue: 1
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         {
             key: "escalateAnswersAction",
             type: "select",
@@ -1738,7 +1745,8 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 "onlyAcceptEscalationIntents",
                 "additionalValidation",
                 "resultLocation",
-                "maxExecutionDiff"
+                "maxExecutionDiff",
+                "preventTranscript"
             ]
         },
         {
@@ -1830,7 +1838,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
     //#endregion DescriptorFields
     function: ({ cognigy, nodeId, organisationId, config, inputOptions }) => __awaiter(void 0, void 0, void 0, function* () {
         var _a, _b, _c;
-        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
+        const { say, type, validationMessage, repromptLLMProvider, repromptType = "text", repromptLLMPrompt, repromptLLMTurns, repromptLLMStream, repromptLLMStreamStopTokens, repromptSay, repromptFlowNode, repromptParseIntents, repromptParseKeyphrases, repromptAbsorbContext, validationRepeat, storeResultInContext, contextKey, storeInContactProfile, profileKey, storeDetailedResults, parseResultOnEntry, repromptCondition, maxExecutionDiff, resultLocation, skipRepromptOnIntent, onlyAcceptEscalationIntents, preventTranscript, escalateAnswersAction, escalateAnswersThreshold, escalateAnswersGotoTarget, escalateAnswersExecuteTarget, escalateAnswersGotoExecutionMode, escalateAnswersInjectedText, escalateAnswersInjectedData, escalateAnswersMessage, escalateAnswersRepromptPrevention, escalateAnswersOnce, escalateAnswersHandoverText, escalateAnswersRepeatHandoverMessage, escalateAnswersHandoverCancelIntent, escalateAnswersHandoverQuickReply, escalateAnswersHandoverChatwootInboxId, escalateAnswersHandoverLiveAgentInboxId, escalateAnswersHandoverAdditionalCategoryIds, escalateAnswersHandoverSendTranscriptAsFirstMessage, escalateAnswersHandoverSalesforcePrechatEntities, escalateAnswersHandoverSalesforcePrechatDetails, escalateAnswersHandoverGenesysLanguage, escalateAnswersHandoverGenesysSkills, escalateAnswersHandoverGenesysPriority, escalateAnswersHandoverGenesysCustomAttributes, escalateAnswersHandoverEightByEightChannelId, escalateAnswersHandoverEightByEightQueueId, escalateAnswersHandoverEightByEightJSONProps, escalateAnswersHandoverSendResolveEvent, escalateAnswersHandoverResolveBehavior, escalateAnswersAgentAssistInitMessage, escalateAnswersAllowAgentInject, escalateAnswersSendOnActiveEvent, escalateAnswersSendOnQueueEvent, escalateIntentsAction, escalateIntentsValidIntents, escalateIntentsThreshold, escalateIntentsGotoTarget, escalateIntentsExecuteTarget, escalateIntentsGotoExecutionMode, escalateIntentsInjectedText, escalateIntentsInjectedData, escalateIntentsMessage, escalateIntentsHandoverText, escalateIntentsRepeatHandoverMessage, escalateIntentsHandoverCancelIntent, escalateIntentsHandoverQuickReply, escalateIntentsHandoverChatwootInboxId, escalateIntentsHandoverLiveAgentInboxId, escalateIntentsHandoverAdditionalCategoryIds, escalateIntentHandoverSendTranscriptAsFirstMessage, escalateIntentsHandoverSalesforcePrechatEntities, escalateIntentsHandoverSalesforcePrechatDetails, escalateIntentsHandoverGenesysLanguage, escalateIntentsHandoverGenesysSkills, escalateIntentsHandoverGenesysPriority, escalateIntentsHandoverGenesysCustomAttributes, escalateIntentsHandoverEightByEightChannelId, escalateIntentsHandoverEightByEightQueueId, escalateIntentsHandoverEightByEightJSONProps, escalateIntentsRepromptPrevention, escalateIntentsHandoverSendResolveEvent, escalateIntentsHandoverResolveBehavior, escalateIntentsAgentAssistInitMessage, escalateIntentsAllowAgentInject, escalateIntentsSendOnActiveEvent, escalateIntentsSendOnQueueEvent, reconfirmationBehaviour, reconfirmationQuestion, reconfirmationQuestionReprompt, handoverOutput, cleanTextLocale, cleanDisallowedSymbols, additionalAllowedCharacters, additionalSpecialPhrases, resolveSpelledOutNumbers, resolvePhoneticAlphabet, additionalPhoneticAlphabet, replaceSpecialWords, additionalMappedSymbols, resolveSpelledOutAlphabet, resolvePhoneticCounters, contractSingleCharacters, contractNumberGroups, trimResult, runNLUAfterCleaning, overwrittenBaseAnswer } = config;
         const { input, context, profile, api } = cognigy;
         const rephraseWithAIParams = {
             generativeAI_rephraseOutputMode: config.generativeAI_rephraseOutputMode,
@@ -1973,11 +1981,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 }
                 // output reconfirmation reprompt
                 if (reconfirmationQuestionReprompt) {
-                    yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
+                    yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestionReprompt] } } });
                 }
                 // output reconfirmationQuestion
                 const tentativeAnswerShortform = (activeQuestion === null || activeQuestion === void 0 ? void 0 : activeQuestion.tentativeAnswerShortform) || "";
-                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
+                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", tentativeAnswerShortform)] } } });
                 // set myself as next node and stop
                 api.setNextNode(nodeId);
                 api.stopExecution();
@@ -2043,7 +2051,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
         if (isFirstExecution && !parseResultOnEntry) {
             rephraseWithAIParams.promptType = "question";
             rephraseWithAIParams.questionType = config.type;
-            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ say }, rephraseWithAIParams) });
+            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, say }, rephraseWithAIParams) });
             if (config.type === "date" && !config.datepicker_hidePicker) {
                 showDatePicker(cognigy, config);
             }
@@ -2081,7 +2089,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 // remember a shortform of the given answer in the activeQuestion object
                 activeQuestion.tentativeAnswerShortform = generateAnswerShortForm(type, result, cognigy.input.text);
                 // Output reconfirmationQuestion
-                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
+                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: { handoverOutput, preventTranscript, say: { type: "text", text: [reconfirmationQuestion.replace("[ANSWER]", activeQuestion.tentativeAnswerShortform)] } } });
                 // remember that we are in reconfirmation mode and stop
                 api.setSystemContext("reconfirmationQuestionInProgress", true);
                 // we need to store the input, to be able to restore it afterwards
@@ -2206,7 +2214,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateIntentsMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateIntentsMessage }
                             });
                             if (escalateIntentsRepromptPrevention) {
                                 sayReprompt = false;
@@ -2355,7 +2363,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                                 childConfigs: [],
                                 nodeId,
                                 organisationId,
-                                config: { handoverOutput, say: escalateAnswersMessage }
+                                config: { handoverOutput, preventTranscript, say: escalateAnswersMessage }
                             });
                             if (escalateAnswersRepromptPrevention) {
                                 sayReprompt = false;
@@ -2433,7 +2441,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                 if (sayReprompt) {
                     switch (repromptType) {
                         case "say":
-                            yield SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { say: repromptSay } }, rephraseWithAIParams));
+                            yield SAY.function(Object.assign({ cognigy, childConfigs: [], nodeId, organisationId, config: { preventTranscript, say: repromptSay } }, rephraseWithAIParams));
                             break;
                         case "execute":
                             // if a question reprompt is set to execute flow and we have just executed
@@ -2482,11 +2490,11 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                             }
                             const repromptMessage = yield api.runGenerativeAIPrompt(data, "gptPromptNode");
                             if (!repromptLLMStream) {
-                                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
+                                yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [repromptMessage] } }, rephraseWithAIParams) });
                             }
                             break;
                         default: // this is also "text"
-                            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
+                            yield SAY.function({ cognigy, childConfigs: [], nodeId, organisationId, config: Object.assign({ preventTranscript, handoverOutput, say: { type: "text", text: [validationMessage] } }, rephraseWithAIParams) });
                     }
                 }
                 /* If repeat toggle is on, also output question (and maybe datepicker) again */
@@ -2498,7 +2506,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                         childConfigs: [],
                         nodeId,
                         organisationId,
-                        config: Object.assign({ say }, rephraseWithAIParams)
+                        config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                     });
                     if (config.type === "date" && !config.datepicker_hidePicker) {
                         showDatePicker(cognigy, config);
@@ -2514,7 +2522,7 @@ DO NOT talk about other topics. Do not offer general assistance.`,
                     childConfigs: [],
                     nodeId,
                     organisationId,
-                    config: Object.assign({ say }, rephraseWithAIParams)
+                    config: Object.assign({ preventTranscript, say }, rephraseWithAIParams)
                 });
                 if (config.type === "date" && !config.datepicker_hidePicker) {
                     showDatePicker(cognigy, config);

package/dist/esm/shared/charts/descriptors/message/say.js

@@ -47,6 +47,13 @@ export const SAY = createNodeDescriptor({
                 ],
             },
         },
+        {
+            key: "preventTranscript",
+            type: "toggle",
+            defaultValue: false,
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__LABEL",
+            description: "UI__NODE_EDITOR__MESSAGE__SAY__FIELDS__PREVENT_TRANSCRIPT__DESCRIPTION",
+        },
         ...getRephraseWithAIFields(),
     ].filter(field => !!field),
     sections: [
@@ -58,12 +65,21 @@ export const SAY = createNodeDescriptor({
             fields: [
                 "handoverOutput",
             ]
-        }
+        },
+        {
+            key: "advanced",
+            label: "UI__NODE_EDITOR__MESSAGE__SAY__SECTIONS__ADVANCED__LABEL",
+            defaultCollapsed: true,
+            fields: [
+                "preventTranscript",
+            ],
+        },
     ].filter(section => !!section),
     form: [
         { type: "field", key: "say" },
         { type: "section", key: "aiEnhancedOutput" },
         { type: "section", key: "handoverSettings" },
+        { type: "section", key: "advanced" }
     ],
     preview: {
         key: "say",
@@ -121,6 +137,9 @@ export const SAY = createNodeDescriptor({
             if ((_a = _data === null || _data === void 0 ? void 0 : _data._cognigy) === null || _a === void 0 ? void 0 : _a._default) {
                 delete _data._cognigy._default;
             }
+            if (config.preventTranscript) {
+                _data._cognigy = Object.assign(Object.assign({}, _data._cognigy), { _preventTranscript: true });
+            }
             outputText = yield rephraseSentenceWithAI(outputText, config, api, organisationId);
             yield api.say(outputText, _data, settings);
         }
@@ -145,11 +164,15 @@ export const SAY = createNodeDescriptor({
             else if ((_f = _cognigyDefault === null || _cognigyDefault === void 0 ? void 0 : _cognigyDefault[typeKey]) === null || _f === void 0 ? void 0 : _f.fallbackText) {
                 _cognigyDefault[typeKey].fallbackText = yield rephraseSentenceWithAI(_cognigyDefault[typeKey].fallbackText, config, api, organisationId);
             }
+            const data = config.say;
+            if (config.preventTranscript) {
+                data._cognigy = Object.assign(Object.assign({}, data._cognigy), { _preventTranscript: true });
+            }
             /**
              * This is a say node which is set to a type other than 'text' -
              * so we have one of the new rich-media types such as 'gallery'
              */
-            yield api.say(null, config.say, settings);
+            yield api.say(null, data, settings);
         }
     }),
 });

package/dist/esm/shared/charts/descriptors/service/GPTPrompt.js

@@ -625,7 +625,7 @@ export const GPT_PROMPT = createNodeDescriptor({
             }
         });
         try {
-            const isStreamingChannel = input.channel === "webchat3";
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
             const _messageId = randomUUID();
             const data = {
                 prompt,

package/dist/esm/shared/charts/descriptors/service/aiAgent/aiAgentJob.js

@@ -74,7 +74,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
         {
             key: "description",
             label: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__JOB_DESCRIPTION__LABEL",
-            type: "cognigyText",
+            type: "cognigyLLMText",
             defaultValue: "You resolve customer issues, ensure a positive experience, troubleshoot problems, and escalate complex cases as needed. You provide product guidance, communicate effectively, and stay calm under pressure.",
             params: {
                 required: false,
@@ -88,7 +88,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             description: "UI__NODE_EDITOR__SERVICE__AI_AGENT_JOB__FIELDS__INSCTRUCTIONS__DESCRIPTION",
             defaultValue: `- Pretend to be an expert in your area.
 - Never answer questions that are outside your job.`,
-            type: "cognigyText",
+            type: "cognigyLLMText",
             params: {
                 required: false,
                 rows: 5,
@@ -790,7 +790,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
     ],
     tags: ["ai", "aiAgent"],
     function: ({ cognigy, config, childConfigs, nodeId }) => __awaiter(void 0, void 0, void 0, function* () {
-        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9, _10;
+        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v, _w, _x, _y, _z, _0, _1, _2, _3, _4, _5, _6, _7, _8, _9, _10, _11, _12;
         const { api, context, input, profile, flowReferenceId } = cognigy;
         const { aiAgent, llmProviderReferenceId, name: jobName, description: jobDescription, instructions: jobInstructions, outputImmediately, toolChoice, useStrict, memoryType, selectedProfileFields, memoryContextInjection, knowledgeSearchBehavior, knowledgeSearchTags, knowledgeSearchTagsFilterOp, knowledgeSearchAiAgentKnowledge, knowledgeSearchJobKnowledge, knowledgeSearchJobStore, knowledgeSearchGenerateSearchPrompt, knowledgeSearchTopK, timeoutInMs, maxTokens, temperature, logErrorToSystem, storeErrorInInput, errorHandling, errorHandlingGotoTarget, errorMessage, debugConfig, debugLogTokenCount, debugResult, storeLocation, contextKey, inputKey, streamStoreCopyInInput, streamStopTokens, processImages, transcriptImageHandling, sessionParams } = config;
         try {
@@ -836,7 +836,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                     throw new Error(`[VG2] Error on AI Agent Job node. Error message: ${error.message}`);
                 }
             }
-            const _11 = profile, { profileId, accepted_gdpr, prevent_data_collection, privacy_policy } = _11, cleanedProfile = __rest(_11, ["profileId", "accepted_gdpr", "prevent_data_collection", "privacy_policy"]);
+            const _13 = profile, { profileId, accepted_gdpr, prevent_data_collection, privacy_policy } = _13, cleanedProfile = __rest(_13, ["profileId", "accepted_gdpr", "prevent_data_collection", "privacy_policy"]);
             const userMemory = getUserMemory(memoryType, selectedProfileFields, aiAgent, cleanedProfile);
             /**
              *  ----- Knowledge Search Section -----
@@ -952,26 +952,35 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 }
             }
             // ----- End of Knowledge Search Section ----- //
+            const isOnDemandKnowledgeStoreConfigured = knowledgeSearchBehavior === "onDemand" && ((knowledgeSearchAiAgentKnowledge && aiAgent.knowledgeReferenceId) || (knowledgeSearchJobKnowledge && knowledgeSearchJobStore));
             // create the system Message from the AI Agent resource and this Node's config storage
-            const systemMessage = createSystemMessage(aiAgent, input, jobName, jobDescription, jobInstructions, userMemory, memoryContextInjection, knowledgeSearchBehavior);
+            const systemMessage = createSystemMessage(aiAgent, input, jobName, jobDescription, jobInstructions, userMemory, memoryContextInjection, isOnDemandKnowledgeStoreConfigured ? "onDemand" : "none");
             // Create Tools JSON
             const tools = [];
             const toolIds = [];
             childConfigs.forEach(child => {
+                if (child.type === "aiAgentJobDefault") {
+                    return;
+                }
+                ;
                 const toolId = child.config.toolId;
-                if (!validateToolId(toolId)) {
-                    throw new Error(`Tool ID ${toolId} is not valid. Please use only alphanumeric characters, dashes and underscores.`);
+                if (!toolId) {
+                    throw new Error(`Tool ID is missing in Tool Node configuration.`);
+                }
+                const parsedToolId = api.parseCognigyScriptText(toolId);
+                if (!validateToolId(parsedToolId)) {
+                    throw new Error(`Tool ID ${parsedToolId} is not valid. Please use only alphanumeric characters, dashes and underscores.`);
                 }
-                if (toolIds.includes(toolId)) {
-                    throw new Error(`Tool ID ${toolId} is not unique. Please ensure each tool has a unique id.`);
+                if (toolIds.includes(parsedToolId)) {
+                    throw new Error(`Tool ID ${parsedToolId} is not unique. Please ensure each tool has a unique id.`);
                 }
-                toolIds.push(toolId);
+                toolIds.push(parsedToolId);
                 if (child.type === "aiAgentJobTool" && (!child.config.condition || !!api.parseCognigyScriptCondition(child.config.condition))) {
                     const tool = {
                         type: "function",
                         function: {
-                            name: toolId,
-                            description: child.config.description,
+                            name: parsedToolId,
+                            description: api.parseCognigyScriptText(child.config.description),
                         }
                     };
                     if (useStrict) {
@@ -1051,7 +1060,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             }
             // keep this after the debug message since the "retrieve_knowledge" tool is implicit
             // we only add this tool if at least one knowledge source is enabled
-            if (knowledgeSearchBehavior === "onDemand" && ((knowledgeSearchAiAgentKnowledge && aiAgent.knowledgeReferenceId) || (knowledgeSearchJobKnowledge && knowledgeSearchJobStore))) {
+            if (isOnDemandKnowledgeStoreConfigured) {
                 const knowledgeTool = {
                     type: "function",
                     function: {
@@ -1094,7 +1103,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 const enhancedInput = `## Knowledge Source Context\nAdditional Context from the knowledge source: \n${JSON.stringify(knowledgeSearchResponseData)}\n\n\n${((_u = userInput === null || userInput === void 0 ? void 0 : userInput.payload) === null || _u === void 0 ? void 0 : _u.text) || input.text}`;
                 transcript[transcript.length - 1].payload.text = enhancedInput;
             }
-            const isStreamingChannel = input.channel === "webchat3";
+            const isStreamingChannel = input.channel === "webchat3" || input.channel === "adminconsole";
             const _messageId = randomUUID();
             const llmPromptOptions = Object.assign(Object.assign({ prompt: "", chat: systemMessage, 
                 // Temp fix to override the transcript if needed
@@ -1137,7 +1146,10 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             if (llmResult.finishReason === "tool_calls" && llmResult.toolCalls.length > 0) {
                 const mainToolCall = llmResult.toolCalls[0];
                 // Find the child node with the toolId of the tool call
-                const toolChild = childConfigs.find(child => { var _a; return child.type === "aiAgentJobTool" && ((_a = child.config) === null || _a === void 0 ? void 0 : _a.toolId) === mainToolCall.function.name; });
+                const toolChild = childConfigs.find(child => { var _a, _b; return child.type === "aiAgentJobTool" && ((_a = child.config) === null || _a === void 0 ? void 0 : _a.toolId) && api.parseCognigyScriptText((_b = child.config) === null || _b === void 0 ? void 0 : _b.toolId) === mainToolCall.function.name; });
+                if (toolChild === undefined) {
+                    (_z = api.logDebugError) === null || _z === void 0 ? void 0 : _z.call(api, `UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__ERROR__BODY <b>${mainToolCall.function.name}</b>`, "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__ERROR__HEADER");
+                }
                 // Add last tool call to session state for loading it from Tool Answer Node
                 api.updateSessionStateValues({
                     lastToolCall: {
@@ -1151,13 +1163,13 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 });
                 // if there are any parameters/arguments, add them to the input slots
                 if (mainToolCall.function.arguments) {
-                    input.aiAgent = Object.assign(Object.assign({}, input.aiAgent), { toolArgs: Object.assign(Object.assign({}, (_0 = (_z = input.aiAgent) === null || _z === void 0 ? void 0 : _z.toolArgs) !== null && _0 !== void 0 ? _0 : {}), mainToolCall.function.arguments) });
+                    input.aiAgent = Object.assign(Object.assign({}, input.aiAgent), { toolArgs: Object.assign(Object.assign({}, (_1 = (_0 = input.aiAgent) === null || _0 === void 0 ? void 0 : _0.toolArgs) !== null && _1 !== void 0 ? _1 : {}), mainToolCall.function.arguments) });
                 }
                 // Debug Message for Tool Calls, configured in the Tool Node
-                if (toolChild === null || toolChild === void 0 ? void 0 : toolChild.config.debugMessage) {
-                    const messageLines = [`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER:</b> ${toolChild.config.toolId}`];
+                if ((_2 = toolChild === null || toolChild === void 0 ? void 0 : toolChild.config) === null || _2 === void 0 ? void 0 : _2.debugMessage) {
+                    const messageLines = [`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER:</b> ${api.parseCognigyScriptText(toolChild.config.toolId)}`];
                     // Arguments / Parameters Slots
-                    const slots = ((_1 = mainToolCall === null || mainToolCall === void 0 ? void 0 : mainToolCall.function) === null || _1 === void 0 ? void 0 : _1.arguments) && Object.keys(mainToolCall.function.arguments);
+                    const slots = ((_3 = mainToolCall === null || mainToolCall === void 0 ? void 0 : mainToolCall.function) === null || _3 === void 0 ? void 0 : _3.arguments) && Object.keys(mainToolCall.function.arguments);
                     const hasSlots = slots && slots.length > 0;
                     messageLines.push(`<b>UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__SLOTS</b>${hasSlots ? "" : " -"}`);
                     if (hasSlots) {
@@ -1172,7 +1184,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                             messageLines.push(`- ${slot}: ${slotValueAsString}`);
                         });
                     }
-                    (_2 = api.logDebugMessage) === null || _2 === void 0 ? void 0 : _2.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER");
+                    (_4 = api.logDebugMessage) === null || _4 === void 0 ? void 0 : _4.call(api, messageLines.join("\n"), "UI__DEBUG_MODE__AI_AGENT_JOB__TOOL_CALL__DEBUG_MESSAGE__HEADER");
                 }
                 if (toolChild) {
                     api.setNextNode(toolChild.id);
@@ -1197,7 +1209,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             }
             // Optionally output the result immediately
             if (llmResult.result && outputImmediately && !llmPromptOptions.stream) {
-                yield ((_3 = api.output) === null || _3 === void 0 ? void 0 : _3.call(api, llmResult.result, {}));
+                yield ((_5 = api.output) === null || _5 === void 0 ? void 0 : _5.call(api, llmResult.result, {}));
             }
             // If we are streaming and we got a result, also store it into the transcript, since streamed chunks are not stored there
             if (llmResult.result && llmPromptOptions.stream) {
@@ -1214,7 +1226,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             }
             // Add response to Cognigy Input/Context for further usage
             if (storeLocation === "context") {
-                (_4 = api.addToContext) === null || _4 === void 0 ? void 0 : _4.call(api, contextKey, llmResult, "simple");
+                (_6 = api.addToContext) === null || _6 === void 0 ? void 0 : _6.call(api, contextKey, llmResult, "simple");
             }
             else if (storeLocation === "input") {
                 api.addToInput(inputKey, llmResult);
@@ -1227,14 +1239,14 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             const errorDetails = {
                 name: (error === null || error === void 0 ? void 0 : error.name) || "Error",
                 code: (error === null || error === void 0 ? void 0 : error.code) || (error === null || error === void 0 ? void 0 : error.httpStatusCode),
-                message: (error === null || error === void 0 ? void 0 : error.message) || ((_5 = error.originalErrorDetails) === null || _5 === void 0 ? void 0 : _5.message),
+                message: (error === null || error === void 0 ? void 0 : error.message) || ((_7 = error.originalErrorDetails) === null || _7 === void 0 ? void 0 : _7.message),
             };
-            (_6 = api.emitEvent) === null || _6 === void 0 ? void 0 : _6.call(api, "nodeError", { nodeId, flowId: flowReferenceId, errorMessage: error });
+            (_8 = api.emitEvent) === null || _8 === void 0 ? void 0 : _8.call(api, "nodeError", { nodeId, flowId: flowReferenceId, errorMessage: error });
             if (logErrorToSystem) {
-                (_7 = api.log) === null || _7 === void 0 ? void 0 : _7.call(api, "error", JSON.stringify(errorDetails));
+                (_9 = api.log) === null || _9 === void 0 ? void 0 : _9.call(api, "error", JSON.stringify(errorDetails));
             }
             if (errorHandling !== "stop") {
-                (_8 = api.logDebugError) === null || _8 === void 0 ? void 0 : _8.call(api, errorDetails.message + (errorDetails.code ? ` (error code: ${errorDetails.code})` : ""), errorDetails.name);
+                (_10 = api.logDebugError) === null || _10 === void 0 ? void 0 : _10.call(api, errorDetails.message + (errorDetails.code ? ` (error code: ${errorDetails.code})` : ""), errorDetails.name);
             }
             if (storeErrorInInput) {
                 input.aiAgent = input.aiAgent || {};
@@ -1243,7 +1255,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
             if (errorHandling === "continue") {
                 // output the timeout message
                 if (errorMessage) {
-                    yield ((_9 = api.output) === null || _9 === void 0 ? void 0 : _9.call(api, errorMessage, null));
+                    yield ((_11 = api.output) === null || _11 === void 0 ? void 0 : _11.call(api, errorMessage, null));
                 }
                 // Set default node as next node
                 const defaultChild = childConfigs.find(child => child.type === "aiAgentJobDefault");
@@ -1255,7 +1267,7 @@ export const AI_AGENT_JOB = createNodeDescriptor({
                 if (!errorHandlingGotoTarget) {
                     throw new Error("GoTo Target is required");
                 }
-                if (!((_10 = api.checkThink) === null || _10 === void 0 ? void 0 : _10.call(api, nodeId))) {
+                if (!((_12 = api.checkThink) === null || _12 === void 0 ? void 0 : _12.call(api, nodeId))) {
                     api.resetNextNodes();
                     yield api.executeFlow({
                         flowNode: {

package/dist/esm/shared/charts/descriptors/service/checkAgentAvailability.js

@@ -17,6 +17,26 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
     },
     tags: ["service"],
     fields: [
+        {
+            key: "checkAgentAvailabilityProvider",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__LABEL",
+            type: "checkAgentAvailabilityProvider",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__DESCRIPTION",
+            defaultValue: "legacyEndpoint",
+            params: {
+                required: true,
+            },
+        },
+        {
+            key: "checkAgentAvailabilityConfig",
+            label: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__LABEL",
+            type: "json",
+            description: "UI__NODE_EDITOR__SERVICE__HANDOVER_TO_AGENT__FIELDS__HANDOVER_PROVIDER__DESCRIPTION",
+            defaultValue: {},
+            params: {
+                required: true,
+            },
+        },
         {
             key: "chatwootInboxId",
             type: "cognigyText",
@@ -151,7 +171,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
             defaultCollapsed: true,
             fields: [
                 "chatwootInboxId",
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "liveAgentSettings",
@@ -161,7 +194,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_INBOX_ID,
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_SKILLS,
                 COGNIGY_LIVE_AGENT_DESCRIPTOR_FIELDS.LIVE_AGENT_LANGUAGES,
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "genesysCloudSettings",
@@ -171,7 +217,20 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
                 "genesysCloudSkills",
                 "genesysCloudProfileSkills",
                 "genesysCloudLanguageSkills"
-            ]
+            ],
+            condition: {
+                or: [
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        value: "legacyEndpoint"
+                    },
+                    {
+                        key: "checkAgentAvailabilityProvider",
+                        // @ts-ignore
+                        value: null
+                    }
+                ]
+            }
         },
         {
             key: "storage",
@@ -195,6 +254,7 @@ export const CHECK_AGENT_AVAILABILITY = createNodeDescriptor({
         }
     ],
     form: [
+        { type: "field", key: "checkAgentAvailabilityProvider" },
         { type: "section", key: "genesysCloudSettings" },
         // only render this field if "live agent" is enabled
         process.env.FEATURE_USE_COGNIGY_LIVE_AGENT === "true" && {