@chat21/chat21-web-widget 5.1.34-rc1 → 5.1.34

package/src/app/providers/global-settings.service.ts

@@ -6,6 +6,7 @@ import { BehaviorSubject, Observable } from 'rxjs';
 import { Globals } from '../utils/globals';
 import { convertColorToRGBA, detectIfIsMobile, getImageUrlThumb, getParameterByName, stringToBoolean, stringToNumber } from '../utils/utils';
 
+import { TemplateBindingParseResult } from '@angular/compiler';
 import { AppStorageService } from '../../chat21-core/providers/abstract/app-storage.service';
 import { LoggerService } from '../../chat21-core/providers/abstract/logger.service';
 import { LoggerInstance } from '../../chat21-core/providers/logger/loggerInstance';
@@ -66,8 +67,6 @@ export class GlobalSettingsService {
         this.globals.logLevel = this.appConfigService.getConfig().logLevel
         /**SET PERSISTENCE parameter */
         this.globals.persistence = this.appConfigService.getConfig().authPersistence
-        /**SET CLOSE CHAT IN CONVERSATION parameter */
-        this.globals.closeChatInConversation = this.appConfigService.getConfig().closeChatInConversation;
 
         // ------------------------------- //
         /** LOAD PARAMETERS FROM SERVER
@@ -340,8 +339,6 @@ export class GlobalSettingsService {
         this.setCssIframe();
         /** set main style */
         this.setStyle();
-        /** external CSS override: last stylesheet in document head (max cascade priority vs bundle) */
-        this.applyCustomCssOverrideFromGlobals();
         this.obsSettingsService.next(true);
     }
 
@@ -422,28 +419,6 @@ export class GlobalSettingsService {
 
         document.documentElement.style.setProperty('--font-family', family);
     }
-
-    /**
-     * Loads `globals.cssSource` (set only from tiledeskSettings) as the last stylesheet in head
-     * so rules with the same specificity override local / bundled CSS.
-     */
-    private applyCustomCssOverrideFromGlobals(): void {
-        const id = 'tiledesk-widget-css-override';
-        document.getElementById(id)?.remove();
-
-        const href = (this.globals.cssSource || '').trim();
-        console.log('href', href);
-        if (!href) {
-            return;
-        }
-
-        const link = document.createElement('link');
-        link.id = id;
-        link.rel = 'stylesheet';
-        link.href = href;
-        link.setAttribute('data-tiledesk-css-override', 'true');
-        document.head.appendChild(link);
-    }
     /**
      * A: setVariablesFromService
      */
@@ -598,9 +573,6 @@ export class GlobalSettingsService {
                     if (variables.hasOwnProperty('allowedUploadExtentions')) {
                         globals['fileUploadAccept'] = variables['allowedUploadExtentions'];
                     }
-                    if(variables.hasOwnProperty('showAudioStreamFooterButton')) {
-                        globals['showAudioStreamFooterButton'] = variables['showAudioStreamFooterButton'];
-                    }
                     
                 }
             }
@@ -667,11 +639,6 @@ export class GlobalSettingsService {
         let TEMP: any;
         const tiledeskSettings = windowContext['tiledeskSettings'];
         // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > tiledeskSettings: ', tiledeskSettings);
-        /** css override URL: solo tiledeskSettings, mai da URL / query params */
-        TEMP = tiledeskSettings['cssSource'];
-        if (TEMP !== undefined) {
-            globals.cssSource = TEMP;
-        }
         TEMP = tiledeskSettings['tenant'];
         // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings >  tenant:: ', TEMP);
         if (TEMP !== undefined) {
@@ -735,7 +702,7 @@ export class GlobalSettingsService {
         }
         TEMP = tiledeskSettings['lang'];
         // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > lang:: ', TEMP);
-        if (TEMP !== undefined) {
+        if (TemplateBindingParseResult) {
             globals.lang = TEMP;
             // globals.setParameter('lang', TEMP);
         }
@@ -952,14 +919,6 @@ export class GlobalSettingsService {
         if (TEMP !== undefined) {
             globals.soundEnabled = TEMP;
         }
-        TEMP = tiledeskSettings['keyboardSoundVolume'];
-        if (TEMP !== undefined) {
-            globals.keyboardSoundVolume = +TEMP;
-        }
-        TEMP = tiledeskSettings['keyboardSoundFile'];
-        if (TEMP !== undefined) {
-            globals.keyboardSoundFile = TEMP;
-        }
         TEMP = tiledeskSettings['openExternalLinkButton'];
         // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > openExternalLinkButton:: ', TEMP]);
         if (TEMP !== undefined) {
@@ -1166,22 +1125,11 @@ export class GlobalSettingsService {
         if (TEMP !== undefined) {
             globals.showAudioRecorderFooterButton = (TEMP === true) ? true : false;
         }
-        TEMP = tiledeskSettings['showAudioStreamFooterButton'];
-        // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > showAudioStreamFooterButton:: ', TEMP]);
-        if (TEMP !== undefined) {
-            globals.showAudioStreamFooterButton = (TEMP === true) ? true : false;
-        }
         TEMP = tiledeskSettings['size'];
         // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > size:: ', TEMP]);
         if (TEMP !== undefined) {
             globals.size = TEMP;
         } 
-
-        TEMP = tiledeskSettings['closeChatInConversation'];
-        // this.logger.debug('[GLOBAL-SET] setVariablesFromSettings > closeChatInConversation:: ', TEMP]);
-        if (TEMP !== undefined) {
-            globals.closeChatInConversation = (TEMP === true) ? true : false;
-        }
     }
 
     /**
@@ -1349,14 +1297,6 @@ export class GlobalSettingsService {
         if (TEMP !== null) {
             this.globals.soundEnabled = TEMP;
         }
-        TEMP = el.nativeElement.getAttribute('keyboardSoundVolume');
-        if (TEMP !== null) {
-            this.globals.keyboardSoundVolume = +TEMP;
-        }
-        TEMP = el.nativeElement.getAttribute('keyboardSoundFile');
-        if (TEMP !== null) {
-            this.globals.keyboardSoundFile = TEMP;
-        }
         TEMP = el.nativeElement.getAttribute('openExternalLinkButton');
         if (TEMP !== null) {
             this.globals.openExternalLinkButton = TEMP;
@@ -1756,16 +1696,6 @@ export class GlobalSettingsService {
             globals.soundEnabled = stringToBoolean(TEMP); 
         }
 
-        TEMP = getParameterByName(windowContext, 'tiledesk_keyboardSoundVolume');
-        if (TEMP) {
-            globals.keyboardSoundVolume = +TEMP;
-        }
-
-        TEMP = getParameterByName(windowContext, 'tiledesk_keyboardSoundFile');
-        if (TEMP) {
-            globals.keyboardSoundFile = TEMP;
-        }
-
         TEMP = getParameterByName(windowContext, 'tiledesk_openExternalLinkButton');
         if (TEMP) {
             globals.openExternalLinkButton = stringToBoolean(TEMP); 
@@ -1937,11 +1867,6 @@ export class GlobalSettingsService {
             globals.showAttachmentFooterButton = stringToBoolean(TEMP);
         }
 
-        TEMP = getParameterByName(windowContext, 'tiledesk_showAudioStreamFooterButton');
-        if (TEMP) {
-            globals.showAudioStreamFooterButton = stringToBoolean(TEMP);
-        }
-
         TEMP = getParameterByName(windowContext, 'tiledesk_showEmojiFooterButton');
         if (TEMP) {
             globals.showEmojiFooterButton = stringToBoolean(TEMP);
@@ -1951,11 +1876,6 @@ export class GlobalSettingsService {
         if (TEMP) {
             globals.size = TEMP;
         }
-
-        TEMP = getParameterByName(windowContext, 'tiledesk_closeChatInConversation');
-        if (TEMP) {
-            globals.closeChatInConversation = stringToBoolean(TEMP);
-        }
         
     }
 

package/src/app/providers/translator.service.ts

@@ -234,27 +234,12 @@ export class TranslatorService {
     this._translate.use(lang);
     this.logger.debug(`[TRANSLATOR-SERV] »»»» initI18n - »»» loadRemoteTranslations ?`, environment.loadRemoteTranslations);
     this._translate.setTranslation(lang, data, true);
-    this.syncDocumentLang(lang);
-  }
-
-  /**
-   * Synchronize the document `<html lang="...">` attribute with the active i18n language
-   * (WCAG 3.1.1 Language of Page, EN 301 549 § 9.3.1.1).
-   *
-   * The widget runs inside its own iframe, so we update the document of that iframe.
-   * If the widget is also embedded in a parent page (Tiledesk launcher), the parent
-   * page already declares its own `lang`, which we intentionally leave untouched.
-   */
-  private syncDocumentLang(lang: string) {
-    if (!lang) { return; }
-    const normalized = lang.toLowerCase().substring(0, 2);
-    try {
-      if (typeof document !== 'undefined' && document.documentElement) {
-        document.documentElement.setAttribute('lang', normalized);
-      }
-    } catch (e) {
-      this.logger.warn('[TRANSLATOR-SERV] syncDocumentLang error', e);
-    }
+    // if (environment.loadRemoteTranslations) {
+    //   // console.log(`»»»» initI18n - »»» remote translation `, data);
+    //   this._translate.setTranslation(lang, data, true);
+    // } else {
+    //   this._translate.setTranslation(lang, data, true);
+    // }
   }
 
   /** */
@@ -317,9 +302,6 @@ export class TranslatorService {
       'CLOSED',
       'LABEL_PREVIEW',
       'MAX_ATTACHMENT',
-      'EMOJI',
-      'BUTTON_OPEN_CHAT',
-      'MAX_ATTACHMENT_ERROR',
       'EMOJI'
     ];
 
@@ -376,9 +358,7 @@ export class TranslatorService {
       globals.LABEL_PREVIEW = res['LABEL_PREVIEW']
       globals.LABEL_ERROR_FIELD_REQUIRED= res['LABEL_ERROR_FIELD_REQUIRED']
       globals.MAX_ATTACHMENT = res['MAX_ATTACHMENT']
-      globals.MAX_ATTACHMENT_ERROR = res['MAX_ATTACHMENT_ERROR']
       globals.EMOJI = res['EMOJI']
-      globals.BUTTON_OPEN_CHAT = res['BUTTON_OPEN_CHAT']
       
       
       if(globals.WELCOME_TITLE === 'WELLCOME_TITLE') globals.WELCOME_TITLE = res['WELCOME_TITLE']

package/src/app/sass/_variables.scss

@@ -36,10 +36,7 @@
     
     --chat-footer-height: 64px;
     --chat-footer-logo-height: 30px;
-    --chat-footer-close-button-height: 30px;
     --chat-footer-border-radius: 16px;
-    --chat-footer-stream-button-height: 72px;
-    --chat-footer-stream-button-padding: 10px 0;
     --chat-footer-background-color: #f6f7fb;
     --chat-footer-color: #1a1a1a;
     --chat-footer-border-color-error: #aa0404;

package/src/app/sass/animations.scss

@@ -1,22 +1,4 @@
-$trasp-black: rgba(0, 0, 0, 0.8);
-
-/**
- * Respect the user's reduced-motion preference (WCAG 2.3.3 Animation from Interactions).
- * When `prefers-reduced-motion: reduce` is active, neutralize all CSS animations and transitions
- * inside the widget so users do not experience non-essential motion.
- */
-@media (prefers-reduced-motion: reduce) {
-    chat-root *,
-    chat-root *::before,
-    chat-root *::after {
-        animation-duration: 0.001ms !important;
-        animation-iteration-count: 1 !important;
-        animation-delay: 0ms !important;
-        transition-duration: 0.001ms !important;
-        transition-delay: 0ms !important;
-        scroll-behavior: auto !important;
-    }
-}
+@import 'variables';
 
 /**
  * ----------------------------------------

package/src/app/utils/globals.ts

@@ -36,14 +36,6 @@ export class Globals {
   isMobile: boolean;
   isLogged: boolean;
   soundEnabled: boolean;
-  /** Volume for the keyboard typing-indicator sound during voice sessions. Range 0.0–1.0. */
-  keyboardSoundVolume: number;
-  /**
-   * Filename (local) or absolute URL (remote) for the keyboard typing-indicator sound.
-   * Local: bare filename resolved against `baseLocation + '/assets/sounds/'` (e.g. `'keyboard.mp3'`).
-   * Remote: full URL starting with `http://` or `https://`.
-   */
-  keyboardSoundFile: string;
   BUILD_VERSION: String;
   baseLocation: string;
   availableAgents: Array<UserAgent> = [];
@@ -125,7 +117,6 @@ export class Globals {
   WAITING_TIME_NOT_FOUND: string;
   CLOSED: string;
   LABEL_PREVIEW: string;
-  BUTTON_OPEN_CHAT: string;
 
   // ============ BEGIN: EXTERNAL PARAMETERS ==============//
   autoStart: boolean;
@@ -228,18 +219,14 @@ export class Globals {
   showEmojiFooterButton: boolean // *******  new ********
   showAttachmentFooterButton: boolean // *******  new ********
   showAudioRecorderFooterButton: boolean // *******  new ********
-  showAudioStreamFooterButton: boolean // *******  new ********
 
   allowedOnSpecificUrl: boolean // *******  new ********
   allowedOnSpecificUrlList: Array<string> // *******  new ********
   hasCalloutInWidgetConfig: boolean; // *******  new ********
 
   fontFamilySource: string; // *******  new ********
-  cssSource: string; // *******  new ********
 
   size: 'min' | 'max' | 'top'; // *******  new ********
-
-  closeChatInConversation: boolean; // *******  new ********
   constructor(
   ) { }
 
@@ -448,8 +435,6 @@ export class Globals {
     this.showAttachmentFooterButton = true;
     /** show/hide rec audio option in footer chat-detail page */
     this.showAudioRecorderFooterButton = true;
-    /** show/hide stream audio option in footer chat-detail page */
-    this.showAudioStreamFooterButton = true;
     /** enabled to set a list of pattern url able to load the widget **/
     this.allowedOnSpecificUrl = false
     /** set a list of pattern url able to load the widget */
@@ -458,10 +443,7 @@ export class Globals {
     this.hasCalloutInWidgetConfig = false;
     /** set widget size from 3 different positions: min, max, top */
     this.size = 'min';
-    /** remote CSS override URL (from window.tiledeskSettings.cssSource only) */
-    this.cssSource = '';
-    /** enable to close the chat in conversation */
-    this.closeChatInConversation = false;
+
     // ============ END: SET EXTERNAL PARAMETERS ==============//
 
 
@@ -480,8 +462,6 @@ export class Globals {
     this.BUILD_VERSION = 'v.' + environment.version;
 
     this.soundEnabled = true;
-    this.keyboardSoundVolume = 0.3;
-    this.keyboardSoundFile = 'keyboard.mp3';
 
     this.conversationsBadge = 0;
 

package/src/app/utils/utils-resources.ts

@@ -7,7 +7,7 @@ export const BRAND_BASE_INFO: { [key: string] : string} ={
     FAVICON: "https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v13-300x300.png",
     META_TITLE:"Design Studio",
     LOGO_CHAT:"https://widget.tiledesk.com/v2/assets/images/tiledesk_logo_white_small.svg",
-    POWERED_BY:"<a target='_blank' rel='noopener noreferrer' href='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg' alt=''/><span>Powered by Tiledesk</span></a>",
+    POWERED_BY:"<a tabindex='-1' target='_blank' ref='https://www.tiledesk.com/?utm_source=widget'><img src='https://support-pre.tiledesk.com/dashboard/assets/img/logos/tiledesk-solo_logo_new_gray.svg'/><span>Powered by Tiledesk</span></a>",
 }
 
 export const LOGOS_ITEMS: { [key: string] : { label: string, icon: string }} ={

package/src/assets/i18n/en.json

@@ -1,108 +1,101 @@
 {
-  "LABEL_PLACEHOLDER": "Type your message..",
-  "LABEL_START_NW_CONV": "New conversation",
-  "LABEL_WHATSAPP": "Message us",
-  "LABEL_SELECT_TOPIC": "Select a topic",
-  "LABEL_COMPLETE_FORM": "Complete the form to start a conversation with the next available agent.",
-  "LABEL_FIELD_NAME": "Name",
-  "LABEL_ERROR_FIELD_NAME": "Required field (minimum 5 characters).",
-  "LABEL_FIELD_EMAIL": "Email",
-  "LABEL_ERROR_FIELD_EMAIL": "Enter a valid email address.",
-  "LABEL_ERROR_FIELD_REQUIRED": "Required field",
-  "LABEL_WRITING": "is writing...",
-  "LABEL_SEND_NEW_MESSAGE": "Send a new message",
-  "AGENT_NOT_AVAILABLE": " Offline",
-  "AGENT_AVAILABLE": " Online",
-  "GUEST_LABEL": "Guest",
-  "ALL_AGENTS_OFFLINE_LABEL": "All operators are offline at the moment",
-  "LABEL_LOADING": "Loading...",
-  "LABEL_THINKING": "thinking",
-  "CALLOUT_TITLE_PLACEHOLDER": "🖐 Need Help?",
-  "CALLOUT_MSG_PLACEHOLDER": "Click here and start chatting with us!",
-  "CUSTOMER_SATISFACTION": "Customer satisfaction",
-  "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "your opinion on our customer service",
-  "DOWNLOAD_TRANSCRIPT": "Download transcript",
-  "BACK": "Back",
-  "CONTINUE": "Continue",
-  "YOUR_RATING": "your rating",
-  "WRITE_YOUR_OPINION": "Write your opinion ... (optional)",
-  "SUBMIT": "Submit",
-  "THANK_YOU_FOR_YOUR_EVALUATION": "Thank you for your evaluation",
-  "YOUR_RATING_HAS_BEEN_RECEIVED": "your rating has been received",
-  "ALERT_LEAVE_CHAT": "Do you want to leave the chat?",
-  "YES": "Yes",
-  "NO": "No",
-  "BUTTON_CLOSE_TO_ICON": "Minimize chat",
-  "BUTTON_EDIT_PROFILE": "Update profile",
-  "RATE_CHAT": "Rate chat",
-  "WELCOME_TITLE": "Hi, welcome to Tiledesk 👋",
-  "WELCOME_MSG": "How can we help?",
-  "WELCOME": "Welcome",
-  "OPTIONS": "options",
-  "SOUND_OFF": "Sound off",
-  "SOUND_ON": "Sound on",
-  "LOGOUT": "Logout",
-  "CLOSE": "Close",
-  "RESTART": "Restart",
-  "PREV_CONVERSATIONS": "Your conversations",
-  "YOU": "You",
-  "SHOW_ALL_CONV": "show all",
-  "START_A_CONVERSATION": "Start a conversation",
-  "NO_CONVERSATION": "No conversation",
-  "SEE_PREVIOUS": "see previous",
-  "WAITING_TIME_FOUND": "The team typically replies in $reply_time",
-  "WAITING_TIME_NOT_FOUND": "The team will reply as soon as possible",
-  "CLOSED": "CLOSED",
-  "CLOSE_CHAT": "Close chat",
-  "MINIMIZE": "Minimize window",
-  "MAXIMIZE": "Expand window",
-  "CENTER": "Center",
-  "CONFIRM_CLOSE_CHAT": "Are you sure you want to close this chat?",
-  "INFO_SUPPORT_USER_ADDED_SUBJECT": "you",
-  "INFO_SUPPORT_USER_ADDED_YOU_VERB": "have been added to ",
-  "INFO_SUPPORT_USER_ADDED_COMPLEMENT": "joined",
-  "INFO_SUPPORT_USER_ADDED_VERB": "the chat",
-  "INFO_SUPPORT_CHAT_REOPENED": "Chat reopened",
-  "INFO_SUPPORT_CHAT_CLOSED": "Chat closed",
-  "INFO_SUPPORT_LEAD_UPDATED": "Lead updated",
-  "INFO_SUPPORT_MEMBER_LEFT_GROUP": "removed from group",
-  "INFO_SUPPORT_MEMBER_ABANDONED_GROUP": "has left the conversation",
-  "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "A new support request has been assigned to you",
-  "LABEL_PRECHAT_USER_FULLNAME": "Full name",
-  "LABEL_PRECHAT_USER_EMAIL": "Email",
-  "LABEL_PRECHAT_USER_EMAIL_ERROR": "Invalid email address",
-  "LABEL_PRECHAT_USER_PHONE": "Phone",
-  "LABEL_PRECHAT_USER_PHONE_ERROR": "Phone is required",
-  "LABEL_PRECHAT_FIRST_MESSAGE": "Your message for the support team",
-  "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Before proceeding in the conversation please agree to our <a href='https://tiledesk.com/termsofservice/' target='_blank'>Terms</a> and <a href='https://tiledesk.com/privacy.html' target='_blank'>Privacy Policy</a>",
-  "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "I agree",
-  "PRECHAT_REQUIRED_ERROR": "This field is required",
-  "TICKET_TAKING": "The request has been received and the assistance staff is dealing with it.\nTo add more comments, reply to this email.",
-  "LABEL_TODAY": "today",
-  "LABEL_TOMORROW": "yesterday",
-  "LABEL_LAST_ACCESS": "last access",
-  "LABEL_TO": "at",
-  "ARRAY_DAYS": [
-    "Monday",
-    "Tuesday",
-    "Wednesday",
-    "Thursday",
-    "Friday",
-    "Saturday",
-    "Sunday"
-  ],
-  "SENT_AN_ATTACHMENT": "sent an attachment",
-  "SENT_AN_IMAGE": "sent an image",
-  "LABEL_PREVIEW": "Preview",
-  "SWITCH_TO": "Or switch to:",
-  "CONNECTION_NETWORK_ERROR": "Our apologies. There was some trouble connecting to network",
-  "EMOJI_NOT_ELLOWED": "Emoji not allowed",
-  "DOMAIN_NOT_ALLOWED": "URL contains a non-allowed domain",
-  "MAX_ATTACHMENT": "Max allowed size {{FILE_SIZE_LIMIT}}Mb",
-  "MAX_ATTACHMENT_ERROR": "The file exceeds the maximum allowed size",
-  "EMOJI": "Emoji",
-  "STREAM_AUDIO": "Use voice mode",
-  "VOICE_CONNECTING": "Connecting...",
-  "VOICE_LISTENING": "Listening...",
-  "VOICE_PROCESSING": "Processing..."
+    "LABEL_PLACEHOLDER": "Type your message..",
+    "LABEL_START_NW_CONV": "New conversation",
+    "LABEL_WHATSAPP": "Message us",
+    "LABEL_SELECT_TOPIC": "Select a topic",
+    "LABEL_COMPLETE_FORM": "Complete the form to start a conversation with the next available agent.",
+    "LABEL_FIELD_NAME": "Name",
+    "LABEL_ERROR_FIELD_NAME": "Required field (minimum 5 characters).",
+    "LABEL_FIELD_EMAIL": "Email",
+    "LABEL_ERROR_FIELD_EMAIL": "Enter a valid email address.",
+    "LABEL_ERROR_FIELD_REQUIRED":"Required field",
+    "LABEL_WRITING": "is writing...",
+    "LABEL_SEND_NEW_MESSAGE": "Send a new message",
+    "AGENT_NOT_AVAILABLE": " Offline",
+    "AGENT_AVAILABLE": " Online",
+    "GUEST_LABEL": "Guest",
+    "ALL_AGENTS_OFFLINE_LABEL": "All operators are offline at the moment",
+    "LABEL_LOADING": "Loading...",
+    "LABEL_THINKING": "thinking",
+    "CALLOUT_TITLE_PLACEHOLDER": "🖐 Need Help?",
+    "CALLOUT_MSG_PLACEHOLDER": "Click here and start chatting with us!",
+    "CUSTOMER_SATISFACTION": "Customer satisfaction",
+    "YOUR_OPINION_ON_OUR_CUSTOMER_SERVICE": "your opinion on our customer service",
+    "DOWNLOAD_TRANSCRIPT": "Download transcript",
+    "BACK": "Back",
+    "CONTINUE": "Continue",
+    "YOUR_RATING": "your rating",
+    "WRITE_YOUR_OPINION": "Write your opinion ... (optional)",
+    "SUBMIT": "Submit",
+    "THANK_YOU_FOR_YOUR_EVALUATION": "Thank you for your evaluation",
+    "YOUR_RATING_HAS_BEEN_RECEIVED": "your rating has been received",
+    "ALERT_LEAVE_CHAT": "Do you want to leave the chat?",
+    "YES": "Yes",
+    "NO": "No",
+    "BUTTON_CLOSE_TO_ICON": "Minimize chat",
+    "BUTTON_EDIT_PROFILE": "Update profile",
+    "RATE_CHAT": "Rate chat",
+    "WELCOME_TITLE": "Hi, welcome to Tiledesk 👋",
+    "WELCOME_MSG": "How can we help?",
+    "WELCOME": "Welcome",
+    "OPTIONS": "options",
+    "SOUND_OFF": "Sound off",
+    "SOUND_ON": "Sound on",
+    "LOGOUT": "Logout",
+    "CLOSE": "Close",
+    "RESTART":"Restart",
+    "PREV_CONVERSATIONS": "Your conversations",
+    "YOU": "You",
+    "SHOW_ALL_CONV": "show all",
+    "START_A_CONVERSATION": "Start a conversation",
+    "NO_CONVERSATION": "No conversation",
+    "SEE_PREVIOUS": "see previous",
+    "WAITING_TIME_FOUND": "The team typically replies in $reply_time",
+    "WAITING_TIME_NOT_FOUND": "The team will reply as soon as possible",
+    "CLOSED": "CLOSED",
+    "CLOSE_CHAT": "Close chat",
+    "MINIMIZE":"Minimize window",
+    "MAXIMIZE":"Expand window",
+    "CENTER":"Center",
+    "CONFIRM_CLOSE_CHAT":"Are you sure you want to close this chat?",
+    
+    "INFO_SUPPORT_USER_ADDED_SUBJECT":"you",
+    "INFO_SUPPORT_USER_ADDED_YOU_VERB":"have been added to ",
+    "INFO_SUPPORT_USER_ADDED_COMPLEMENT":"joined",
+    "INFO_SUPPORT_USER_ADDED_VERB":"the chat",
+    "INFO_SUPPORT_CHAT_REOPENED":"Chat reopened",
+    "INFO_SUPPORT_CHAT_CLOSED":"Chat closed",
+    "INFO_SUPPORT_LEAD_UPDATED":"Lead updated",
+    "INFO_SUPPORT_MEMBER_LEFT_GROUP":"removed from group",
+    "INFO_SUPPORT_MEMBER_ABANDONED_GROUP":"has left the conversation",
+    "INFO_A_NEW_SUPPORT_REQUEST_HAS_BEEN_ASSIGNED_TO_YOU": "A new support request has been assigned to you",
+    
+    "LABEL_PRECHAT_USER_FULLNAME": "Full name",
+    "LABEL_PRECHAT_USER_EMAIL": "Email",
+    "LABEL_PRECHAT_USER_EMAIL_ERROR": "Invalid email address",
+    "LABEL_PRECHAT_USER_PHONE": "Phone",
+    "LABEL_PRECHAT_USER_PHONE_ERROR": "Phone is required",
+    "LABEL_PRECHAT_FIRST_MESSAGE": "Your message for the support team",
+    "LABEL_PRECHAT_STATIC_TERMS_PRIVACY": "Before proceeding in the conversation please agree to our <a href='https://tiledesk.com/termsofservice/' target='_blank'>Terms</a> and <a href='https://tiledesk.com/privacy.html' target='_blank'>Privacy Policy</a>",
+    "LABEL_PRECHAT_ACCEPT_TERMS_PRIVACY": "I agree",
+    "PRECHAT_REQUIRED_ERROR": "This field is required",
+
+    "TICKET_TAKING":"The request has been received and the assistance staff is dealing with it.\nTo add more comments, reply to this email.",
+    
+    "LABEL_TODAY": "today",
+    "LABEL_TOMORROW": "yesterday",
+    "LABEL_LAST_ACCESS": "last access",
+    "LABEL_TO": "at",
+    "ARRAY_DAYS": ["Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday", "Sunday"],
+
+    "SENT_AN_ATTACHMENT": "sent an attachment",
+    "SENT_AN_IMAGE":"sent an image",
+
+    "LABEL_PREVIEW": "Preview",
+    "SWITCH_TO": "Or switch to:",
+    "CONNECTION_NETWORK_ERROR": "Our apologies. There was some trouble connecting to network",
+    "EMOJI_NOT_ELLOWED":"Emoji not allowed",
+    "DOMAIN_NOT_ALLOWED":"URL contains a non-allowed domain",
+    "MAX_ATTACHMENT": "Max allowed size {{FILE_SIZE_LIMIT}}Mb",
+    "EMOJI": "Emoji"
 }