@cdklabs/cdk-construct-connect-datalake 0.0.14 → 0.0.16

package/node_modules/@aws-sdk/client-connect/dist-types/models/models_3.d.ts

@@ -1,72 +1,164 @@
-import type { AgentAvailabilityTimer, AgentStatusState, AnsweringMachineDetectionStatus, AttachmentScope, Channel, ChatEventType, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactMediaProcessingFailureMode, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DisconnectOnCustomerExitParticipantType, EmailHeaderType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormQuestionType, EvaluationFormVersionStatus, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InitiateAs, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MeetingFeatureStatus, NotificationStatus, OutboundMessageSourceType, OverrideType, ParticipantTimerAction, ParticipantTimerType, QueueStatus, RehydrationType, ResponseMode, RoutingCriteriaStepStatus, RulePublishStatus, SearchableQueueType, StringComparisonType, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
-import type { AdditionalEmailRecipients, AfterContactWorkConfigPerChannel, AgentConfig, AgentInfo, AgentStatusSearchFilter, AllowedCapabilities, Application, AutoAcceptConfig, Campaign, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, Endpoint, EvaluationFormAutoEvaluationConfiguration, EvaluationFormItemEnablementExpression, EvaluationFormLanguageConfiguration, EvaluationFormQuestionTypeProperties, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TestCaseEntryPoint, UserIdentityInfo, UserInfo, UserPhoneConfig, UserProficiency, Validation, View, ViewInputContent, VoiceEnhancementConfig } from "./models_0";
-import type { AttributeCondition, ChatMetrics, ContactDetails, ContactEvaluation, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, EvaluationAnswerData, EvaluationNote, Expiry, ExtensionConfiguration, GlobalResiliencyMetadata, HierarchyGroup, NextContactEntry, Prompt, QualityMetrics, Queue, QueueInfo, QuickConnect, RecordingInfo, RoutingProfile, TaskTemplateInfoV2, TestCase, WisdomInfo, WorkspaceTheme } from "./models_1";
-import type { BooleanCondition, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, ContactSearchSummaryAgentInfo, ContactSearchSummaryAiAgentInfo, ContactSearchSummaryQueueInfo, ControlPlaneTagFilter, DataTableSearchFilter, DateCondition, DateTimeCondition, DecimalCondition, EmailAddressSearchFilter, EvaluationFormSearchFilter, EvaluationSearchFilter, HoursOfOperationSearchFilter, NotificationSearchFilter, NumberCondition, PromptSearchFilter, SignInConfig, TelephonyConfig } from "./models_2";
+import type { AgentAvailabilityTimer, AgentStatusState, AttachmentScope, Channel, ChatEventType, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactMediaProcessingFailureMode, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DateComparisonType, DisconnectOnCustomerExitParticipantType, EmailHeaderType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormLanguageCode, EvaluationFormQuestionType, EvaluationFormVersionStatus, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InitiateAs, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MeetingFeatureStatus, NotificationPriority, NotificationStatus, OutboundMessageSourceType, OverrideType, ParticipantTimerAction, ParticipantTimerType, QueueStatus, RehydrationType, ResponseMode, RoutingCriteriaStepStatus, RulePublishStatus, SearchableQueueType, StringComparisonType, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
+import type { AfterContactWorkConfigPerChannel, AgentConfig, AgentStatusSearchFilter, AllowedCapabilities, Application, AutoAcceptConfig, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, Endpoint, EvaluationFormAutoEvaluationConfiguration, EvaluationFormItemEnablementExpression, EvaluationFormLanguageConfiguration, EvaluationFormQuestionScoringConfiguration, EvaluationFormQuestionTypeProperties, EvaluationFormScoreThreshold, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TestCaseEntryPoint, UserIdentityInfo, UserInfo, UserPhoneConfig, UserProficiency, Validation, View, ViewInputContent, VoiceEnhancementConfig } from "./models_0";
+import type { AttributeCondition, EvaluationAnswerData, EvaluationNote, Expiry, ExtensionConfiguration, HierarchyGroup, HoursOfOperation, HoursOfOperationOverride, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, TestCase, WorkspaceTheme } from "./models_1";
+import type { BooleanCondition, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, ControlPlaneTagFilter, DataTableSearchFilter, DateTimeCondition, DecimalCondition, EmailAddressSearchFilter, EvaluationSearchFilter, NumberCondition, SignInConfig, TelephonyConfig } from "./models_2";
 /**
+ * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface SearchPromptsResponse {
+export interface EvaluationFormSearchFilter {
     /**
-     * <p>Information about the prompts.</p>
+     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
+     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
+     *             </li>
+     *             <li>
+     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    Prompts?: Prompt[] | undefined;
+    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
+}
+/**
+ * <p>Information about the returned evaluation forms.</p>
+ * @public
+ */
+export interface EvaluationFormSearchSummary {
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>The unique identifier for the evaluation form.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    EvaluationFormId: string | undefined;
     /**
-     * <p>The total number of quick connects which matched your search query.</p>
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
      * @public
      */
-    ApproximateTotalCount?: number | undefined;
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>The title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The status of the evaluation form.</p>
+     * @public
+     */
+    Status: EvaluationFormVersionStatus | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>When the evaluation form was created.</p>
+     * @public
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>Who created the evaluation form.</p>
+     * @public
+     */
+    CreatedBy: string | undefined;
+    /**
+     * <p>When the evaluation form was last changed.</p>
+     * @public
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>Who changed the evaluation form.</p>
+     * @public
+     */
+    LastModifiedBy: string | undefined;
+    /**
+     * <p>When the evaluation format was last activated.</p>
+     * @public
+     */
+    LastActivatedTime?: Date | undefined;
+    /**
+     * <p>The ID of user who last activated evaluation form.</p>
+     * @public
+     */
+    LastActivatedBy?: string | undefined;
+    /**
+     * <p>Latest version of the evaluation form.</p>
+     * @public
+     */
+    LatestVersion: number | undefined;
+    /**
+     * <p>Active version of the evaluation form.</p>
+     * @public
+     */
+    ActiveVersion?: number | undefined;
+    /**
+     * <p>Whether automated evaluation is enabled.</p>
+     * @public
+     */
+    AutoEvaluationEnabled?: boolean | undefined;
+    /**
+     * <p>The language of the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormLanguage?: EvaluationFormLanguageCode | undefined;
+    /**
+     * <p>The contact interaction type for this evaluation form.</p>
+     * @public
+     */
+    ContactInteractionType?: ContactInteractionType | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
 }
 /**
- * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface QueueSearchFilter {
+export interface SearchEvaluationFormsResponse {
     /**
-     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
-     *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
-     *          <ul>
-     *             <li>
-     *                <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
-     *             </li>
-     *             <li>
-     *                <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
-     *             </li>
-     *          </ul>
+     * <p>Information about the returned evaluation forms.</p>
      * @public
      */
-    TagFilter?: ControlPlaneTagFilter | undefined;
+    EvaluationFormSearchSummaryList?: EvaluationFormSearchSummary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The total number of evaluation forms that matched your search query.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
 }
 /**
+ * <p>An object to specify the hours of operation override date condition.</p>
  * @public
  */
-export interface SearchQueuesResponse {
+export interface DateCondition {
     /**
-     * <p>Information about the queues.</p>
+     * <p>An object to specify the hours of operation override date field.</p>
      * @public
      */
-    Queues?: Queue[] | undefined;
+    FieldName?: string | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>An object to specify the hours of operation override date value.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Value?: string | undefined;
     /**
-     * <p>The total number of queues which matched your search query.</p>
+     * <p>An object to specify the hours of operation override date condition <code>comparisonType</code>.</p>
      * @public
      */
-    ApproximateTotalCount?: number | undefined;
+    ComparisonType?: DateComparisonType | undefined;
 }
 /**
  * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface QuickConnectSearchFilter {
+export interface HoursOfOperationSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
      *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
@@ -85,164 +177,162 @@ export interface QuickConnectSearchFilter {
 /**
  * @public
  */
-export interface SearchQuickConnectsResponse {
+export interface SearchHoursOfOperationOverridesResponse {
     /**
-     * <p>Information about the quick connects.</p>
+     * <p>Information about the hours of operations overrides.</p>
      * @public
      */
-    QuickConnects?: QuickConnect[] | undefined;
+    HoursOfOperationOverrides?: HoursOfOperationOverride[] | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results. </p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p>The total number of quick connects which matched your search query.</p>
+     * <p>The total number of hours of operations which matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
 }
 /**
- * <p>The search criteria to be used to return tags.</p>
  * @public
  */
-export interface TagSearchCondition {
-    /**
-     * <p>The tag key used in the tag search condition.</p>
-     * @public
-     */
-    tagKey?: string | undefined;
+export interface SearchHoursOfOperationsResponse {
     /**
-     * <p>The tag value used in the tag search condition.</p>
+     * <p>Information about the hours of operations.</p>
      * @public
      */
-    tagValue?: string | undefined;
+    HoursOfOperations?: HoursOfOperation[] | undefined;
     /**
-     * <p>The type of comparison to be made when evaluating the tag key in tag search condition.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    tagKeyComparisonType?: StringComparisonType | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The type of comparison to be made when evaluating the tag value in tag search condition.</p>
+     * <p>The total number of hours of operations which matched your search query.</p>
      * @public
      */
-    tagValueComparisonType?: StringComparisonType | undefined;
+    ApproximateTotalCount?: number | undefined;
 }
 /**
- * <p>The search criteria to be used to search tags.</p>
+ * <p>Filters to apply when searching for notifications.</p>
  * @public
  */
-export interface ResourceTagsSearchCriteria {
+export interface NotificationSearchFilter {
     /**
-     * <p>The search criteria to be used to return tags.</p>
+     * <p>Attribute-based filters to apply to the search results.</p>
      * @public
      */
-    TagSearchCondition?: TagSearchCondition | undefined;
+    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
 }
 /**
+ * <p>Summary information about a notification returned from a search operation.</p>
  * @public
  */
-export interface SearchResourceTagsRequest {
+export interface NotificationSearchSummary {
     /**
-     * <p>The identifier of the Connect Customer instance. You can find the instanceId in the Amazon Resource Name (ARN)
-     *    of the instance.</p>
+     * <p>The unique identifier for the notification.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    Id?: string | undefined;
     /**
-     * <p>The list of resource types to be used to search tags from. If not provided or if any empty list is provided,
-     *    this API will search from all supported resource types. Note that lowercase and - are required.</p>
-     *          <p class="title">
-     *             <b>Supported resource types</b>
-     *          </p>
-     *          <ul>
-     *             <li>
-     *                <p>agent</p>
-     *             </li>
-     *             <li>
-     *                <p>agent-state</p>
-     *             </li>
-     *             <li>
-     *                <p>routing-profile</p>
-     *             </li>
-     *             <li>
-     *                <p>standard-queue</p>
-     *             </li>
-     *             <li>
-     *                <p>security-profile</p>
-     *             </li>
-     *             <li>
-     *                <p>operating-hours</p>
-     *             </li>
-     *             <li>
-     *                <p>prompt</p>
-     *             </li>
-     *             <li>
-     *                <p>contact-flow</p>
-     *             </li>
-     *             <li>
-     *                <p>flow- module</p>
-     *             </li>
-     *             <li>
-     *                <p>transfer-destination (also known as quick connect)</p>
-     *             </li>
-     *          </ul>
+     * <p>The Amazon Resource Name (ARN) of the notification.</p>
      * @public
      */
-    ResourceTypes?: string[] | undefined;
+    Arn?: string | undefined;
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
+     * <p>The identifier of the Amazon Connect instance.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    InstanceId?: string | undefined;
     /**
-     * <p>The maximum number of results to return per page.</p>
+     * <p>The localized content of the notification.</p>
      * @public
      */
-    MaxResults?: number | undefined;
+    Content?: Partial<Record<LocaleCode, string>> | undefined;
     /**
-     * <p>The search criteria to be used to return tags.</p>
+     * <p>The priority level of the notification.</p>
      * @public
      */
-    SearchCriteria?: ResourceTagsSearchCriteria | undefined;
+    Priority?: NotificationPriority | undefined;
+    /**
+     * <p>A list of recipient Amazon Resource Names (ARNs).</p>
+     * @public
+     */
+    Recipients?: string[] | undefined;
+    /**
+     * <p>The timestamp when the notification was created.</p>
+     * @public
+     */
+    CreatedAt?: Date | undefined;
+    /**
+     * <p>The timestamp when the notification expires.</p>
+     * @public
+     */
+    ExpiresAt?: Date | undefined;
+    /**
+     * <p>The AWS Region where the notification was last modified.</p>
+     * @public
+     */
+    LastModifiedRegion?: string | undefined;
+    /**
+     * <p>The timestamp when the notification was last modified.</p>
+     * @public
+     */
+    LastModifiedTime?: Date | undefined;
+    /**
+     * <p>The tags associated with the notification.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
 }
 /**
- * <p>A tag set contains tag key and tag value.</p>
  * @public
  */
-export interface TagSet {
+export interface SearchNotificationsResponse {
     /**
-     * <p>The tag key in the TagSet.</p>
+     * <p>A list of notifications matching the search criteria.</p>
      * @public
      */
-    key?: string | undefined;
+    Notifications?: NotificationSearchSummary[] | undefined;
     /**
-     * <p>The tag value in the tagSet.</p>
+     * <p>The token for the next set of results. If present, there are more results available.</p>
      * @public
      */
-    value?: string | undefined;
+    NextToken?: string | undefined;
+    /**
+     * <p>The approximate total number of notifications matching the search criteria.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
 }
 /**
  * @public
  */
-export interface SearchResourceTagsResponse {
+export interface SearchPredefinedAttributesResponse {
     /**
-     * <p>A list of tags used in the Connect Customer instance.</p>
+     * <p>Predefined attributes matched by the search criteria.</p>
      * @public
      */
-    Tags?: TagSet[] | undefined;
+    PredefinedAttributes?: PredefinedAttribute[] | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
+    /**
+     * <p>The approximate number of predefined attributes which matched your search query.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
 }
 /**
  * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface RoutingProfileSearchFilter {
+export interface PromptSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
      *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
@@ -261,19 +351,19 @@ export interface RoutingProfileSearchFilter {
 /**
  * @public
  */
-export interface SearchRoutingProfilesResponse {
+export interface SearchPromptsResponse {
     /**
-     * <p>Information about the routing profiles.</p>
+     * <p>Information about the prompts.</p>
      * @public
      */
-    RoutingProfiles?: RoutingProfile[] | undefined;
+    Prompts?: Prompt[] | undefined;
     /**
      * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p>The total number of routing profiles which matched your search query.</p>
+     * <p>The total number of quick connects which matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
@@ -282,7 +372,7 @@ export interface SearchRoutingProfilesResponse {
  * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface SecurityProfilesSearchFilter {
+export interface QueueSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
      *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
@@ -299,247 +389,246 @@ export interface SecurityProfilesSearchFilter {
     TagFilter?: ControlPlaneTagFilter | undefined;
 }
 /**
- * <p>Information about the returned security profiles.</p>
  * @public
  */
-export interface SecurityProfileSearchSummary {
+export interface SearchQueuesResponse {
     /**
-     * <p>The identifier of the security profile.</p>
+     * <p>Information about the queues.</p>
      * @public
      */
-    Id?: string | undefined;
-    /**
-     * <p>The organization resource identifier.</p>
-     * @public
-     */
-    OrganizationResourceId?: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the security profile.</p>
-     * @public
-     */
-    Arn?: string | undefined;
+    Queues?: Queue[] | undefined;
     /**
-     * <p>The name of the security profile.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    SecurityProfileName?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The description of the security profile.</p>
+     * <p>The total number of queues which matched your search query.</p>
      * @public
      */
-    Description?: string | undefined;
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * <p>Filters to be applied to search results.</p>
+ * @public
+ */
+export interface QuickConnectSearchFilter {
     /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
+     *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
+     *             </li>
+     *             <li>
+     *                <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    TagFilter?: ControlPlaneTagFilter | undefined;
 }
 /**
  * @public
  */
-export interface SearchSecurityProfilesResponse {
+export interface SearchQuickConnectsResponse {
     /**
-     * <p>Information about the security profiles.</p>
+     * <p>Information about the quick connects.</p>
      * @public
      */
-    SecurityProfiles?: SecurityProfileSearchSummary[] | undefined;
+    QuickConnects?: QuickConnect[] | undefined;
     /**
      * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p>The total number of security profiles which matched your search query.</p>
+     * <p>The total number of quick connects which matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
 }
 /**
- * <p>Filters to be applied to search results.</p>
+ * <p>The search criteria to be used to return tags.</p>
  * @public
  */
-export interface TestCaseSearchFilter {
+export interface TagSearchCondition {
     /**
-     * <p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where: Top level list specifies conditions that need to be applied with OR operator. Inner list specifies conditions that need to be applied with AND operator.</p>
+     * <p>The tag key used in the tag search condition.</p>
      * @public
      */
-    TagFilter?: ControlPlaneTagFilter | undefined;
-}
-/**
- * @public
- */
-export interface SearchTestCasesResponse {
+    tagKey?: string | undefined;
     /**
-     * <p>Information about the test cases.</p>
+     * <p>The tag value used in the tag search condition.</p>
      * @public
      */
-    TestCases?: TestCase[] | undefined;
+    tagValue?: string | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>The type of comparison to be made when evaluating the tag key in tag search condition.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    tagKeyComparisonType?: StringComparisonType | undefined;
     /**
-     * <p>The total number of test cases which matched your search query.</p>
+     * <p>The type of comparison to be made when evaluating the tag value in tag search condition.</p>
      * @public
      */
-    ApproximateTotalCount?: number | undefined;
+    tagValueComparisonType?: StringComparisonType | undefined;
 }
 /**
- * <p>Filters to be applied to search results.</p>
+ * <p>The search criteria to be used to search tags.</p>
  * @public
  */
-export interface UserHierarchyGroupSearchFilter {
+export interface ResourceTagsSearchCriteria {
     /**
-     * <p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR or AND (List of
-     *    List) input where:</p>
-     *          <ul>
-     *             <li>
-     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
-     *             </li>
-     *             <li>
-     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
-     *             </li>
-     *          </ul>
+     * <p>The search criteria to be used to return tags.</p>
      * @public
      */
-    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
+    TagSearchCondition?: TagSearchCondition | undefined;
 }
 /**
  * @public
  */
-export interface SearchUserHierarchyGroupsResponse {
+export interface SearchResourceTagsRequest {
     /**
-     * <p>Information about the userHierarchyGroups.</p>
+     * <p>The identifier of the Connect Customer instance. You can find the instanceId in the Amazon Resource Name (ARN)
+     *    of the instance.</p>
      * @public
      */
-    UserHierarchyGroups?: HierarchyGroup[] | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>The list of resource types to be used to search tags from. If not provided or if any empty list is provided,
+     *    this API will search from all supported resource types. Note that lowercase and - are required.</p>
+     *          <p class="title">
+     *             <b>Supported resource types</b>
+     *          </p>
+     *          <ul>
+     *             <li>
+     *                <p>agent</p>
+     *             </li>
+     *             <li>
+     *                <p>agent-state</p>
+     *             </li>
+     *             <li>
+     *                <p>routing-profile</p>
+     *             </li>
+     *             <li>
+     *                <p>standard-queue</p>
+     *             </li>
+     *             <li>
+     *                <p>security-profile</p>
+     *             </li>
+     *             <li>
+     *                <p>operating-hours</p>
+     *             </li>
+     *             <li>
+     *                <p>prompt</p>
+     *             </li>
+     *             <li>
+     *                <p>contact-flow</p>
+     *             </li>
+     *             <li>
+     *                <p>flow- module</p>
+     *             </li>
+     *             <li>
+     *                <p>transfer-destination (also known as quick connect)</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    NextToken?: string | undefined;
+    ResourceTypes?: string[] | undefined;
     /**
-     * <p>The total number of userHierarchyGroups which matched your search query.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results.</p>
      * @public
      */
-    ApproximateTotalCount?: number | undefined;
-}
-/**
- * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
- * @public
- */
-export interface HierarchyGroupCondition {
+    NextToken?: string | undefined;
     /**
-     * <p>The value in the hierarchy group condition.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Value?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The type of hierarchy group match.</p>
+     * <p>The search criteria to be used to return tags.</p>
      * @public
      */
-    HierarchyGroupMatchType?: HierarchyGroupMatchType | undefined;
+    SearchCriteria?: ResourceTagsSearchCriteria | undefined;
 }
 /**
- * <p>A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and
- *    ProficiencyLimit.</p>
+ * <p>A tag set contains tag key and tag value.</p>
  * @public
  */
-export interface Condition {
+export interface TagSet {
     /**
-     * <p>A leaf node condition which can be used to specify a string condition.</p>
-     *          <note>
-     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and <code>value</code>.</p>
-     *          </note>
+     * <p>The tag key in the TagSet.</p>
      * @public
      */
-    StringCondition?: StringCondition | undefined;
+    key?: string | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a numeric condition.</p>
+     * <p>The tag value in the tagSet.</p>
      * @public
      */
-    NumberCondition?: NumberCondition | undefined;
+    value?: string | undefined;
 }
 /**
- * <p>A leaf node condition which can be used to specify a List condition to search users with attributes included in
- *    Lists like Proficiencies.</p>
  * @public
  */
-export interface ListCondition {
+export interface SearchResourceTagsResponse {
     /**
-     * <p>The type of target list that will be used to filter the users.</p>
+     * <p>A list of tags used in the Connect Customer instance.</p>
      * @public
      */
-    TargetListType?: TargetListType | undefined;
+    Tags?: TagSet[] | undefined;
     /**
-     * <p>A list of Condition objects which would be applied together with an AND condition.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    Conditions?: Condition[] | undefined;
+    NextToken?: string | undefined;
 }
 /**
- * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
+ * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface AttributeAndCondition {
-    /**
-     * <p>A leaf node condition which can be used to specify a tag condition.</p>
-     * @public
-     */
-    TagConditions?: TagCondition[] | undefined;
+export interface RoutingProfileSearchFilter {
     /**
-     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
+     *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
+     *             </li>
+     *             <li>
+     *                <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
+    TagFilter?: ControlPlaneTagFilter | undefined;
 }
 /**
- * <p>An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
- *     <code>SearchFilter</code>.</p>
- *          <p>This accepts an <code>OR</code> of <code>AND</code> (List of List) input where:</p>
- *          <ul>
- *             <li>
- *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
- *             </li>
- *             <li>
- *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
- *             </li>
- *          </ul>
- *          <note>
- *             <p>Only one field can be populated. Maximum number of allowed Tag conditions is 25. Maximum number of allowed
- *     Hierarchy Group conditions is 20.</p>
- *          </note>
  * @public
  */
-export interface ControlPlaneUserAttributeFilter {
-    /**
-     * <p>A list of conditions which would be applied together with an <code>OR</code> condition.</p>
-     * @public
-     */
-    OrConditions?: AttributeAndCondition[] | undefined;
+export interface SearchRoutingProfilesResponse {
     /**
-     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
+     * <p>Information about the routing profiles.</p>
      * @public
      */
-    AndCondition?: AttributeAndCondition | undefined;
+    RoutingProfiles?: RoutingProfile[] | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE BPO = 123</code>.
-     *   </p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    TagCondition?: TagCondition | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * <p>The total number of routing profiles which matched your search query.</p>
      * @public
      */
-    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
+    ApproximateTotalCount?: number | undefined;
 }
 /**
  * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface UserSearchFilter {
+export interface SecurityProfilesSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
      *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
@@ -554,152 +643,102 @@ export interface UserSearchFilter {
      * @public
      */
     TagFilter?: ControlPlaneTagFilter | undefined;
+}
+/**
+ * <p>Information about the returned security profiles.</p>
+ * @public
+ */
+export interface SecurityProfileSearchSummary {
     /**
-     * <p>An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
-     *    SearchFilter.</p>
-     *          <p>This accepts an <code>OR</code> of <code>AND</code> (List of List) input where:</p>
-     *          <ul>
-     *             <li>
-     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
-     *             </li>
-     *             <li>
-     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
-     *             </li>
-     *          </ul>
-     *          <note>
-     *             <p>Only one field can be populated. This object can’t be used along with TagFilter. Request can either contain
-     *     TagFilter or UserAttributeFilter if SearchFilter is specified, combination of both is not supported and such request
-     *     will throw AccessDeniedException.</p>
-     *          </note>
-     * @public
-     */
-    UserAttributeFilter?: ControlPlaneUserAttributeFilter | undefined;
-}
-/**
- * <p>The user's first name and last name.</p>
- * @public
- */
-export interface UserIdentityInfoLite {
-    /**
-     * <p>The user's first name.</p>
-     * @public
-     */
-    FirstName?: string | undefined;
-    /**
-     * <p>The user's last name.</p>
-     * @public
-     */
-    LastName?: string | undefined;
-}
-/**
- * <p>Information about the returned users.</p>
- * @public
- */
-export interface UserSearchSummary {
-    /**
-     * <p>The Amazon Resource Name (ARN) of the user.</p>
-     * @public
-     */
-    Arn?: string | undefined;
-    /**
-     * <p>The directory identifier of the user.</p>
-     * @public
-     */
-    DirectoryUserId?: string | undefined;
-    /**
-     * <p>The identifier of the user's hierarchy group.</p>
-     * @public
-     */
-    HierarchyGroupId?: string | undefined;
-    /**
-     * <p>The identifier of the user's summary.</p>
+     * <p>The identifier of the security profile.</p>
      * @public
      */
     Id?: string | undefined;
     /**
-     * <p>The user's first name and last name.</p>
+     * <p>The organization resource identifier.</p>
      * @public
      */
-    IdentityInfo?: UserIdentityInfoLite | undefined;
+    OrganizationResourceId?: string | undefined;
     /**
-     * <p>Contains information about the phone configuration settings for a user.</p>
+     * <p>The Amazon Resource Name (ARN) of the security profile.</p>
      * @public
      */
-    PhoneConfig?: UserPhoneConfig | undefined;
+    Arn?: string | undefined;
     /**
-     * <p>The identifier of the user's routing profile.</p>
+     * <p>The name of the security profile.</p>
      * @public
      */
-    RoutingProfileId?: string | undefined;
+    SecurityProfileName?: string | undefined;
     /**
-     * <p>The identifiers of the user's security profiles.</p>
+     * <p>The description of the security profile.</p>
      * @public
      */
-    SecurityProfileIds?: string[] | undefined;
+    Description?: string | undefined;
     /**
      * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
     Tags?: Record<string, string> | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchSecurityProfilesResponse {
     /**
-     * <p>The name of the user.</p>
-     * @public
-     */
-    Username?: string | undefined;
-    /**
-     * <p>The list of auto-accept configuration settings for each channel.</p>
-     * @public
-     */
-    AutoAcceptConfigs?: AutoAcceptConfig[] | undefined;
-    /**
-     * <p>The list of after contact work (ACW) timeout configuration settings for each channel.</p>
+     * <p>Information about the security profiles.</p>
      * @public
      */
-    AfterContactWorkConfigs?: AfterContactWorkConfigPerChannel[] | undefined;
+    SecurityProfiles?: SecurityProfileSearchSummary[] | undefined;
     /**
-     * <p>The list of phone number configuration settings for each channel.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    PhoneNumberConfigs?: PhoneNumberConfig[] | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The list of persistent connection configuration settings for each channel.</p>
+     * <p>The total number of security profiles which matched your search query.</p>
      * @public
      */
-    PersistentConnectionConfigs?: PersistentConnectionConfig[] | undefined;
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * <p>Filters to be applied to search results.</p>
+ * @public
+ */
+export interface TestCaseSearchFilter {
     /**
-     * <p>The list of voice enhancement configuration settings for each channel.</p>
+     * <p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where: Top level list specifies conditions that need to be applied with OR operator. Inner list specifies conditions that need to be applied with AND operator.</p>
      * @public
      */
-    VoiceEnhancementConfigs?: VoiceEnhancementConfig[] | undefined;
+    TagFilter?: ControlPlaneTagFilter | undefined;
 }
 /**
  * @public
  */
-export interface SearchUsersResponse {
+export interface SearchTestCasesResponse {
     /**
-     * <p>Information about the users.</p>
+     * <p>Information about the test cases.</p>
      * @public
      */
-    Users?: UserSearchSummary[] | undefined;
+    TestCases?: TestCase[] | undefined;
     /**
      * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p>The total number of users who matched your search query.</p>
+     * <p>The total number of test cases which matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
 }
 /**
- * <p>Defines filters to apply when searching for views, such as tag-based filters.</p>
+ * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface ViewSearchFilter {
+export interface UserHierarchyGroupSearchFilter {
     /**
-     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
-     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
+     * <p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR or AND (List of
+     *    List) input where:</p>
      *          <ul>
      *             <li>
      *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
@@ -715,201 +754,295 @@ export interface ViewSearchFilter {
 /**
  * @public
  */
-export interface SearchViewsResponse {
+export interface SearchUserHierarchyGroupsResponse {
     /**
-     * <p>A list of views that match the search criteria.</p>
+     * <p>Information about the userHierarchyGroups.</p>
      * @public
      */
-    Views?: View[] | undefined;
+    UserHierarchyGroups?: HierarchyGroup[] | undefined;
     /**
      * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
     NextToken?: string | undefined;
     /**
-     * <p>The approximate total number of views that match the search criteria.</p>
+     * <p>The total number of userHierarchyGroups which matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
 }
 /**
+ * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
  * @public
  */
-export interface SearchVocabulariesRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
+export interface HierarchyGroupCondition {
     /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
+     * <p>The value in the hierarchy group condition.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Value?: string | undefined;
     /**
-     * <p>The current state of the custom vocabulary.</p>
+     * <p>The type of hierarchy group match.</p>
      * @public
      */
-    State?: VocabularyState | undefined;
+    HierarchyGroupMatchType?: HierarchyGroupMatchType | undefined;
+}
+/**
+ * <p>A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and
+ *    ProficiencyLimit.</p>
+ * @public
+ */
+export interface Condition {
     /**
-     * <p>The starting pattern of the name of the vocabulary.</p>
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and <code>value</code>.</p>
+     *          </note>
      * @public
      */
-    NameStartsWith?: string | undefined;
+    StringCondition?: StringCondition | undefined;
     /**
-     * <p>The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see
-     * <a href="https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html">What is Amazon Transcribe?</a>
-     *          </p>
+     * <p>A leaf node condition which can be used to specify a numeric condition.</p>
      * @public
      */
-    LanguageCode?: VocabularyLanguageCode | undefined;
+    NumberCondition?: NumberCondition | undefined;
 }
 /**
- * <p>Contains summary information about the custom vocabulary.</p>
+ * <p>A leaf node condition which can be used to specify a List condition to search users with attributes included in
+ *    Lists like Proficiencies.</p>
  * @public
  */
-export interface VocabularySummary {
-    /**
-     * <p>A unique name of the custom vocabulary.</p>
-     * @public
-     */
-    Name: string | undefined;
+export interface ListCondition {
     /**
-     * <p>The identifier of the custom vocabulary.</p>
+     * <p>The type of target list that will be used to filter the users.</p>
      * @public
      */
-    Id: string | undefined;
+    TargetListType?: TargetListType | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the custom vocabulary.</p>
+     * <p>A list of Condition objects which would be applied together with an AND condition.</p>
      * @public
      */
-    Arn: string | undefined;
+    Conditions?: Condition[] | undefined;
+}
+/**
+ * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
+ * @public
+ */
+export interface AttributeAndCondition {
     /**
-     * <p>The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see
-     * <a href="https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html">What is Amazon Transcribe?</a>
-     *          </p>
+     * <p>A leaf node condition which can be used to specify a tag condition.</p>
      * @public
      */
-    LanguageCode: VocabularyLanguageCode | undefined;
+    TagConditions?: TagCondition[] | undefined;
     /**
-     * <p>The current state of the custom vocabulary.</p>
+     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
      * @public
      */
-    State: VocabularyState | undefined;
+    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
+}
+/**
+ * <p>An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
+ *     <code>SearchFilter</code>.</p>
+ *          <p>This accepts an <code>OR</code> of <code>AND</code> (List of List) input where:</p>
+ *          <ul>
+ *             <li>
+ *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
+ *             </li>
+ *             <li>
+ *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+ *             </li>
+ *          </ul>
+ *          <note>
+ *             <p>Only one field can be populated. Maximum number of allowed Tag conditions is 25. Maximum number of allowed
+ *     Hierarchy Group conditions is 20.</p>
+ *          </note>
+ * @public
+ */
+export interface ControlPlaneUserAttributeFilter {
     /**
-     * <p>The timestamp when the custom vocabulary was last modified.</p>
+     * <p>A list of conditions which would be applied together with an <code>OR</code> condition.</p>
      * @public
      */
-    LastModifiedTime: Date | undefined;
+    OrConditions?: AttributeAndCondition[] | undefined;
     /**
-     * <p>The reason why the custom vocabulary was not created.</p>
+     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
      * @public
      */
-    FailureReason?: string | undefined;
-}
-/**
- * @public
- */
-export interface SearchVocabulariesResponse {
+    AndCondition?: AttributeAndCondition | undefined;
     /**
-     * <p>The list of the available custom vocabularies.</p>
+     * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE BPO = 123</code>.
+     *   </p>
      * @public
      */
-    VocabularySummaryList?: VocabularySummary[] | undefined;
+    TagCondition?: TagCondition | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
 }
 /**
- * <p>Defines filters to apply when searching for workspace associations, such as tag-based filters.</p>
+ * <p>Filters to be applied to search results.</p>
  * @public
  */
-export interface WorkspaceAssociationSearchFilter {
+export interface UserSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
-     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
+     *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
      *          <ul>
      *             <li>
-     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
+     *                <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
      *             </li>
      *             <li>
-     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *                <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
      *             </li>
      *          </ul>
      * @public
      */
-    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
+    TagFilter?: ControlPlaneTagFilter | undefined;
+    /**
+     * <p>An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
+     *    SearchFilter.</p>
+     *          <p>This accepts an <code>OR</code> of <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
+     *             </li>
+     *             <li>
+     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
+     *          <note>
+     *             <p>Only one field can be populated. This object can’t be used along with TagFilter. Request can either contain
+     *     TagFilter or UserAttributeFilter if SearchFilter is specified, combination of both is not supported and such request
+     *     will throw AccessDeniedException.</p>
+     *          </note>
+     * @public
+     */
+    UserAttributeFilter?: ControlPlaneUserAttributeFilter | undefined;
 }
 /**
- * <p>Contains summary information about a workspace association with a user or routing profile.</p>
+ * <p>The user's first name and last name.</p>
  * @public
  */
-export interface WorkspaceAssociationSearchSummary {
+export interface UserIdentityInfoLite {
     /**
-     * <p>The identifier of the workspace.</p>
+     * <p>The user's first name.</p>
      * @public
      */
-    WorkspaceId?: string | undefined;
+    FirstName?: string | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the workspace.</p>
+     * <p>The user's last name.</p>
      * @public
      */
-    WorkspaceArn?: string | undefined;
+    LastName?: string | undefined;
+}
+/**
+ * <p>Information about the returned users.</p>
+ * @public
+ */
+export interface UserSearchSummary {
     /**
-     * <p>The identifier of the associated resource (user or routing profile).</p>
+     * <p>The Amazon Resource Name (ARN) of the user.</p>
      * @public
      */
-    ResourceId?: string | undefined;
+    Arn?: string | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the associated resource.</p>
+     * <p>The directory identifier of the user.</p>
      * @public
      */
-    ResourceArn?: string | undefined;
+    DirectoryUserId?: string | undefined;
     /**
-     * <p>The type of resource associated with the workspace. Valid values are: <code>USER</code> and
-     *     <code>ROUTING_PROFILE</code>.</p>
+     * <p>The identifier of the user's hierarchy group.</p>
      * @public
      */
-    ResourceType?: string | undefined;
+    HierarchyGroupId?: string | undefined;
     /**
-     * <p>The name of the associated resource.</p>
+     * <p>The identifier of the user's summary.</p>
      * @public
      */
-    ResourceName?: string | undefined;
+    Id?: string | undefined;
+    /**
+     * <p>The user's first name and last name.</p>
+     * @public
+     */
+    IdentityInfo?: UserIdentityInfoLite | undefined;
+    /**
+     * <p>Contains information about the phone configuration settings for a user.</p>
+     * @public
+     */
+    PhoneConfig?: UserPhoneConfig | undefined;
+    /**
+     * <p>The identifier of the user's routing profile.</p>
+     * @public
+     */
+    RoutingProfileId?: string | undefined;
+    /**
+     * <p>The identifiers of the user's security profiles.</p>
+     * @public
+     */
+    SecurityProfileIds?: string[] | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+    /**
+     * <p>The name of the user.</p>
+     * @public
+     */
+    Username?: string | undefined;
+    /**
+     * <p>The list of auto-accept configuration settings for each channel.</p>
+     * @public
+     */
+    AutoAcceptConfigs?: AutoAcceptConfig[] | undefined;
+    /**
+     * <p>The list of after contact work (ACW) timeout configuration settings for each channel.</p>
+     * @public
+     */
+    AfterContactWorkConfigs?: AfterContactWorkConfigPerChannel[] | undefined;
+    /**
+     * <p>The list of phone number configuration settings for each channel.</p>
+     * @public
+     */
+    PhoneNumberConfigs?: PhoneNumberConfig[] | undefined;
+    /**
+     * <p>The list of persistent connection configuration settings for each channel.</p>
+     * @public
+     */
+    PersistentConnectionConfigs?: PersistentConnectionConfig[] | undefined;
+    /**
+     * <p>The list of voice enhancement configuration settings for each channel.</p>
+     * @public
+     */
+    VoiceEnhancementConfigs?: VoiceEnhancementConfig[] | undefined;
 }
 /**
  * @public
  */
-export interface SearchWorkspaceAssociationsResponse {
+export interface SearchUsersResponse {
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>Information about the users.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Users?: UserSearchSummary[] | undefined;
     /**
-     * <p>A list of workspace associations that match the search criteria.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    WorkspaceAssociations?: WorkspaceAssociationSearchSummary[] | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The approximate total number of workspace associations that match the search criteria.</p>
+     * <p>The total number of users who matched your search query.</p>
      * @public
      */
     ApproximateTotalCount?: number | undefined;
 }
 /**
- * <p>Defines filters to apply when searching for workspaces, such as tag-based filters.</p>
+ * <p>Defines filters to apply when searching for views, such as tag-based filters.</p>
  * @public
  */
-export interface WorkspaceSearchFilter {
+export interface ViewSearchFilter {
     /**
      * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
      *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
@@ -926,141 +1059,354 @@ export interface WorkspaceSearchFilter {
     AttributeFilter?: ControlPlaneAttributeFilter | undefined;
 }
 /**
- * <p>Contains summary information about a workspace returned from a search operation.</p>
  * @public
  */
-export interface WorkspaceSearchSummary {
+export interface SearchViewsResponse {
     /**
-     * <p>The unique identifier of the workspace.</p>
+     * <p>A list of views that match the search criteria.</p>
      * @public
      */
-    Id?: string | undefined;
+    Views?: View[] | undefined;
     /**
-     * <p>The name of the workspace.</p>
+     * <p>If there are additional results, this is the token for the next set of results.</p>
      * @public
      */
-    Name?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The visibility setting of the workspace.</p>
+     * <p>The approximate total number of views that match the search criteria.</p>
      * @public
      */
-    Visibility?: Visibility | undefined;
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchVocabulariesRequest {
     /**
-     * <p>The description of the workspace.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Description?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The title displayed for the workspace.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Title?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the workspace.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
      * @public
      */
-    Arn?: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The timestamp when the workspace was created.</p>
+     * <p>The current state of the custom vocabulary.</p>
      * @public
      */
-    CreatedAt?: Date | undefined;
+    State?: VocabularyState | undefined;
     /**
-     * <p>The tags associated with the workspace.</p>
+     * <p>The starting pattern of the name of the vocabulary.</p>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    NameStartsWith?: string | undefined;
+    /**
+     * <p>The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see
+     * <a href="https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html">What is Amazon Transcribe?</a>
+     *          </p>
+     * @public
+     */
+    LanguageCode?: VocabularyLanguageCode | undefined;
 }
 /**
+ * <p>Contains summary information about the custom vocabulary.</p>
  * @public
  */
-export interface SearchWorkspacesResponse {
+export interface VocabularySummary {
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>A unique name of the custom vocabulary.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    Name: string | undefined;
     /**
-     * <p>A list of workspaces that match the search criteria.</p>
+     * <p>The identifier of the custom vocabulary.</p>
      * @public
      */
-    Workspaces?: WorkspaceSearchSummary[] | undefined;
+    Id: string | undefined;
     /**
-     * <p>The approximate total number of workspaces that match the search criteria.</p>
+     * <p>The Amazon Resource Name (ARN) of the custom vocabulary.</p>
      * @public
      */
-    ApproximateTotalCount?: number | undefined;
-}
-/**
- * <p>Chat integration event containing payload to perform different chat actions such as:</p>
- *          <ul>
- *             <li>
- *                <p>Sending a chat message</p>
- *             </li>
- *             <li>
- *                <p>Sending a chat event, such as typing</p>
- *             </li>
- *             <li>
- *                <p>Disconnecting from a chat</p>
- *             </li>
- *          </ul>
- * @public
- */
-export interface ChatEvent {
+    Arn: string | undefined;
     /**
-     * <p>Type of chat integration event. </p>
+     * <p>The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see
+     * <a href="https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html">What is Amazon Transcribe?</a>
+     *          </p>
      * @public
      */
-    Type: ChatEventType | undefined;
+    LanguageCode: VocabularyLanguageCode | undefined;
     /**
-     * <p>Type of content. This is required when <code>Type</code> is <code>MESSAGE</code> or <code>EVENT</code>. </p>
-     *          <ul>
-     *             <li>
-     *                <p>For allowed message content types, see the <code>ContentType</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html">SendMessage</a> topic
-     *      in the <i>Connect Customer Participant Service API Reference</i>.</p>
-     *             </li>
-     *             <li>
-     *                <p>For allowed event content types, see the <code>ContentType</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html">SendEvent</a> topic in the <i>Connect Customer Participant Service API Reference</i>. </p>
-     *             </li>
-     *          </ul>
+     * <p>The current state of the custom vocabulary.</p>
      * @public
      */
-    ContentType?: string | undefined;
+    State: VocabularyState | undefined;
     /**
-     * <p>Content of the message or event. This is required when <code>Type</code> is <code>MESSAGE</code> and for certain
-     *     <code>ContentTypes</code> when <code>Type</code> is <code>EVENT</code>.</p>
-     *          <ul>
-     *             <li>
-     *                <p>For allowed message content, see the <code>Content</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html">SendMessage</a> topic in the
-     *        <i>Connect Customer Participant Service API Reference</i>.</p>
-     *             </li>
-     *             <li>
-     *                <p>For allowed event content, see the <code>Content</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html">SendEvent</a> topic in the <i>Connect Customer Participant Service API Reference</i>. </p>
-     *             </li>
-     *          </ul>
+     * <p>The timestamp when the custom vocabulary was last modified.</p>
      * @public
      */
-    Content?: string | undefined;
-}
-/**
- * <p>The customer's details.</p>
- * @public
- */
-export interface ParticipantDetails {
+    LastModifiedTime: Date | undefined;
     /**
-     * <p>Display name of the participant.</p>
+     * <p>The reason why the custom vocabulary was not created.</p>
      * @public
      */
-    DisplayName: string | undefined;
+    FailureReason?: string | undefined;
 }
 /**
- * <p>The streaming configuration, such as the Amazon SNS streaming endpoint.</p>
  * @public
  */
-export interface ChatStreamingConfiguration {
+export interface SearchVocabulariesResponse {
     /**
-     * <p>The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon Resource Name (ARN) of the streaming endpoint that is used to publish
-     *    real-time message streaming for chat conversations.</p>
+     * <p>The list of the available custom vocabularies.</p>
+     * @public
+     */
+    VocabularySummaryList?: VocabularySummary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+}
+/**
+ * <p>Defines filters to apply when searching for workspace associations, such as tag-based filters.</p>
+ * @public
+ */
+export interface WorkspaceAssociationSearchFilter {
+    /**
+     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
+     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
+     *             </li>
+     *             <li>
+     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
+}
+/**
+ * <p>Contains summary information about a workspace association with a user or routing profile.</p>
+ * @public
+ */
+export interface WorkspaceAssociationSearchSummary {
+    /**
+     * <p>The identifier of the workspace.</p>
+     * @public
+     */
+    WorkspaceId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the workspace.</p>
+     * @public
+     */
+    WorkspaceArn?: string | undefined;
+    /**
+     * <p>The identifier of the associated resource (user or routing profile).</p>
+     * @public
+     */
+    ResourceId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the associated resource.</p>
+     * @public
+     */
+    ResourceArn?: string | undefined;
+    /**
+     * <p>The type of resource associated with the workspace. Valid values are: <code>USER</code> and
+     *     <code>ROUTING_PROFILE</code>.</p>
+     * @public
+     */
+    ResourceType?: string | undefined;
+    /**
+     * <p>The name of the associated resource.</p>
+     * @public
+     */
+    ResourceName?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchWorkspaceAssociationsResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>A list of workspace associations that match the search criteria.</p>
+     * @public
+     */
+    WorkspaceAssociations?: WorkspaceAssociationSearchSummary[] | undefined;
+    /**
+     * <p>The approximate total number of workspace associations that match the search criteria.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * <p>Defines filters to apply when searching for workspaces, such as tag-based filters.</p>
+ * @public
+ */
+export interface WorkspaceSearchFilter {
+    /**
+     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
+     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
+     *          <ul>
+     *             <li>
+     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
+     *             </li>
+     *             <li>
+     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
+}
+/**
+ * <p>Contains summary information about a workspace returned from a search operation.</p>
+ * @public
+ */
+export interface WorkspaceSearchSummary {
+    /**
+     * <p>The unique identifier of the workspace.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The name of the workspace.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The visibility setting of the workspace.</p>
+     * @public
+     */
+    Visibility?: Visibility | undefined;
+    /**
+     * <p>The description of the workspace.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>The title displayed for the workspace.</p>
+     * @public
+     */
+    Title?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the workspace.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+    /**
+     * <p>The timestamp when the workspace was created.</p>
+     * @public
+     */
+    CreatedAt?: Date | undefined;
+    /**
+     * <p>The tags associated with the workspace.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchWorkspacesResponse {
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>A list of workspaces that match the search criteria.</p>
+     * @public
+     */
+    Workspaces?: WorkspaceSearchSummary[] | undefined;
+    /**
+     * <p>The approximate total number of workspaces that match the search criteria.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * <p>Chat integration event containing payload to perform different chat actions such as:</p>
+ *          <ul>
+ *             <li>
+ *                <p>Sending a chat message</p>
+ *             </li>
+ *             <li>
+ *                <p>Sending a chat event, such as typing</p>
+ *             </li>
+ *             <li>
+ *                <p>Disconnecting from a chat</p>
+ *             </li>
+ *          </ul>
+ * @public
+ */
+export interface ChatEvent {
+    /**
+     * <p>Type of chat integration event. </p>
+     * @public
+     */
+    Type: ChatEventType | undefined;
+    /**
+     * <p>Type of content. This is required when <code>Type</code> is <code>MESSAGE</code> or <code>EVENT</code>. </p>
+     *          <ul>
+     *             <li>
+     *                <p>For allowed message content types, see the <code>ContentType</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html">SendMessage</a> topic
+     *      in the <i>Connect Customer Participant Service API Reference</i>.</p>
+     *             </li>
+     *             <li>
+     *                <p>For allowed event content types, see the <code>ContentType</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html">SendEvent</a> topic in the <i>Connect Customer Participant Service API Reference</i>. </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    ContentType?: string | undefined;
+    /**
+     * <p>Content of the message or event. This is required when <code>Type</code> is <code>MESSAGE</code> and for certain
+     *     <code>ContentTypes</code> when <code>Type</code> is <code>EVENT</code>.</p>
+     *          <ul>
+     *             <li>
+     *                <p>For allowed message content, see the <code>Content</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html">SendMessage</a> topic in the
+     *        <i>Connect Customer Participant Service API Reference</i>.</p>
+     *             </li>
+     *             <li>
+     *                <p>For allowed event content, see the <code>Content</code> parameter in the <a href="https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html">SendEvent</a> topic in the <i>Connect Customer Participant Service API Reference</i>. </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    Content?: string | undefined;
+}
+/**
+ * <p>The customer's details.</p>
+ * @public
+ */
+export interface ParticipantDetails {
+    /**
+     * <p>Display name of the participant.</p>
+     * @public
+     */
+    DisplayName: string | undefined;
+}
+/**
+ * <p>The streaming configuration, such as the Amazon SNS streaming endpoint.</p>
+ * @public
+ */
+export interface ChatStreamingConfiguration {
+    /**
+     * <p>The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon Resource Name (ARN) of the streaming endpoint that is used to publish
+     *    real-time message streaming for chat conversations.</p>
      * @public
      */
     StreamingEndpointArn: string | undefined;
@@ -1827,27 +2173,67 @@ export interface StartEmailContactResponse {
 /**
  * @public
  */
-export interface StartOutboundChatContactResponse {
-    /**
-     * <p>The identifier of this contact within the Connect Customer instance.</p>
-     * @public
-     */
-    ContactId?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartOutboundEmailContactRequest {
+export interface StartEvaluationFormValidationRequest {
     /**
      * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The identifier of the contact in this instance of Connect Customer. </p>
+     * <p>The unique identifier for the evaluation form.</p>
      * @public
      */
-    ContactId: string | undefined;
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The version of the evaluation form to validate.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+}
+/**
+ * @public
+ */
+export interface StartEvaluationFormValidationResponse {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     * @public
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+}
+/**
+ * @public
+ */
+export interface StartOutboundChatContactResponse {
+    /**
+     * <p>The identifier of this contact within the Connect Customer instance.</p>
+     * @public
+     */
+    ContactId?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartOutboundEmailContactRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Connect Customer. </p>
+     * @public
+     */
+    ContactId: string | undefined;
     /**
      * <p>The email address associated with the Connect Customer instance.</p>
      * @public
@@ -5872,6 +6258,11 @@ export interface EvaluationFormQuestion {
      * @public
      */
     Weight?: number | undefined;
+    /**
+     * <p>The scoring configuration of the question.</p>
+     * @public
+     */
+    ScoringConfiguration?: EvaluationFormQuestionScoringConfiguration | undefined;
 }
 /**
  * <p>Step defines the list of agents to be routed or route based on the agent requirements such as ProficiencyLevel,
@@ -6506,1669 +6897,988 @@ export interface SearchUsersRequest {
      *          <note>
      *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
      *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
-     *     outside of this range will throw invalid results.  </p>
-     *          </note>
-     * @public
-     */
-    SearchCriteria?: UserSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchViewsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: ViewSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including field names and comparison types.</p>
-     * @public
-     */
-    SearchCriteria?: ViewSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchWorkspaceAssociationsRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: WorkspaceAssociationSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including workspace ID, resource ID, or resource type.</p>
-     * @public
-     */
-    SearchCriteria?: WorkspaceAssociationSearchCriteria | undefined;
-}
-/**
- * @public
- */
-export interface SearchWorkspacesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
-     *    the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
-     *    retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>Filters to apply to the search, such as tag-based filters.</p>
-     * @public
-     */
-    SearchFilter?: WorkspaceSearchFilter | undefined;
-    /**
-     * <p>The search criteria, including field names and comparison types.</p>
-     * @public
-     */
-    SearchCriteria?: WorkspaceSearchCriteria | undefined;
-}
-/**
- * <p>Step signifies the criteria to be used for routing to an agent</p>
- * @public
- */
-export interface Step {
-    /**
-     * <p>An object to specify the expiration of a routing step.</p>
-     * @public
-     */
-    Expiry?: Expiry | undefined;
-    /**
-     * <p>A tagged union to specify expression for a routing step.</p>
-     * @public
-     */
-    Expression?: Expression | undefined;
-    /**
-     * <p>Represents status of the Routing step.</p>
-     * @public
-     */
-    Status?: RoutingCriteriaStepStatus | undefined;
-}
-/**
- * <p>The value of a segment attribute. This is structured as a map with a single key-value pair. The key
- *    'valueString' indicates that the attribute type is a string, and its corresponding value is the actual string value
- *    of the segment attribute.</p>
- * @public
- */
-export interface ContactSearchSummarySegmentAttributeValue {
-    /**
-     * <p>The value of a segment attribute represented as a string.</p>
-     * @public
-     */
-    ValueString?: string | undefined;
-    /**
-     * <p>The key and value of a segment attribute.</p>
-     * @public
-     */
-    ValueMap?: Record<string, SegmentAttributeValue> | undefined;
-}
-/**
- * @public
- */
-export interface CreateContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The identifier of the contact in this instance of Connect Customer. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code> | <code>EMAIL</code> | <code>ATTACHMENT</code>.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>The channel for the contact.</p>
-     *          <important>
-     *             <p>The CHAT channel is not supported. The following information is incorrect. We're working to correct it.</p>
-     *          </important>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>Indicates how the contact was initiated. </p>
-     *          <important>
-     *             <p>CreateContact only supports the following initiation methods. Valid values by channel are: </p>
-     *             <ul>
-     *                <li>
-     *                   <p>For VOICE: <code>TRANSFER</code> and the subtype <code>connect:ExternalAudio</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For EMAIL: <code>OUTBOUND</code> | <code>AGENT_REPLY</code> | <code>FLOW</code>
-     *                   </p>
-     *                </li>
-     *                <li>
-     *                   <p>For TASK: <code>API</code>
-     *                   </p>
-     *                </li>
-     *             </ul>
-     *             <p>The other channels listed below are incorrect. We're working to correct this information.</p>
-     *          </important>
-     * @public
-     */
-    InitiationMethod: ContactInitiationMethod | undefined;
-    /**
-     * <p>Number of minutes the contact will be active for before expiring</p>
-     * @public
-     */
-    ExpiryDurationInMinutes?: number | undefined;
-    /**
-     * <p>User details for the contact</p>
-     *          <important>
-     *             <p>UserInfo is required when creating an EMAIL contact with <code>OUTBOUND</code> and <code>AGENT_REPLY</code>
-     *     contact initiation methods.</p>
-     *          </important>
-     * @public
-     */
-    UserInfo?: UserInfo | undefined;
-    /**
-     * <p>Initial state of the contact when it's created. Only TASK channel contacts can be initiated with
-     *     <code>COMPLETED</code> state.</p>
-     * @public
-     */
-    InitiateAs?: InitiateAs | undefined;
-    /**
-     * <p>The name of a the contact.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>A description of the contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Segment Contact Expiry as a duration in minutes.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
-     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
-     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The ID of the previous contact when creating a transfer contact. This value can be provided only for external
-     *    audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Integrate Connect Customer Contact Lens with external voice
-     *     systems</a> in the <i>Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartChatContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the chat.
-     *    To
-     *    see the ContactFlowId in the Connect Customer admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here
-     *    in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes. They
-     *    can be accessed in flows just like any other contact attributes. </p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>Information identifying the participant.</p>
-     * @public
-     */
-    ParticipantDetails: ParticipantDetails | undefined;
-    /**
-     * <p> The configuration of the participant. </p>
-     * @public
-     */
-    ParticipantConfiguration?: ParticipantConfiguration | undefined;
-    /**
-     * <p>The initial message to be sent to the newly created chat.</p>
-     * @public
-     */
-    InitialMessage?: ChatMessage | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
-     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
-     * @public
-     */
-    ChatDurationInMinutes?: number | undefined;
-    /**
-     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
-     *     <code>text/markdown</code>, <code>application/json</code>,
-     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
-     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
-     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>: <code>[text/plain,
-     *     text/markdown, application/json]</code>, <code>[text/markdown, text/plain]</code>, <code>[text/plain,
-     *     application/json, application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
-     *          <note>
-     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show view</a> flow block.</p>
-     *          </note>
-     * @public
-     */
-    SupportedMessagingContentTypes?: string[] | undefined;
-    /**
-     * <p>Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how
-     *    to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable
-     *     persistent chat</a>.</p>
-     * @public
-     */
-    PersistentChat?: PersistentChat | undefined;
-    /**
-     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the chat starting.</p>
-     *          <note>
-     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
-     *          </note>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <note>
-     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
-     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in the
-     *     SupportedMessagingContentTypes field of this API in order to set <code>SegmentAttributes</code> as \{<code>
-     *      "connect:Subtype": \{"valueString" : "connect:Guide" \}\}</code>.</p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a customer number from
-     *    your CRM.</p>
-     * @public
-     */
-    CustomerId?: string | undefined;
-    /**
-     * <p>A list of participant types to automatically disconnect when the end customer ends the chat session, allowing them to continue through disconnect flows such as surveys or feedback forms.</p>
-     * @public
-     */
-    DisconnectOnCustomerExit?: DisconnectOnCustomerExitParticipantType[] | undefined;
-}
-/**
- * @public
- */
-export interface StartEmailContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The email address of the customer.</p>
-     * @public
-     */
-    FromEmailAddress: EmailAddressInfo | undefined;
-    /**
-     * <p>The email address associated with the Connect Customer instance.</p>
-     * @public
-     */
-    DestinationEmailAddress: string | undefined;
-    /**
-     * <p>A description of the email contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code>. <code>EMAIL</code> | <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported
-     *    reference type during email creation.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The email message body to be sent to the newly created email.</p>
-     * @public
-     */
-    EmailMessage: InboundEmailContent | undefined;
-    /**
-     * <p>The additional recipients address of the email.</p>
-     * @public
-     */
-    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
-    /**
-     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
-     * @public
-     */
-    Attachments?: EmailAttachment[] | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Connect Customer admin website, on the navigation
-     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
-     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
-     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId?: string | undefined;
-    /**
-     * <p>The contactId that is related to this contact. Linking emails together by using <code>RelatedContactID</code>
-     *    copies over contact attributes from the related email contact to the new email contact. All updates to user-defined
-     *    attributes in the new email contact are limited to the individual contact ID. There are no limits to the number of
-     *    contacts that can be linked by using <code>RelatedContactId</code>. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <note>
-     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer number of minutes the
-     *     contact will be active for before expiring, with <code>SegmentAttributes</code> like \{ <code>
-     *      "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartOutboundChatContactRequest {
-    /**
-     * <p>Information about the endpoint.</p>
-     * @public
-     */
-    SourceEndpoint: Endpoint | undefined;
-    /**
-     * <p>Information about the endpoint.</p>
-     * @public
-     */
-    DestinationEndpoint: Endpoint | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name
-     *    (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <ul>
-     *             <li>
-     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
-     *             </li>
-     *             <li>
-     *                <p>This field can be used to show channel subtype, such as <code>connect:SMS</code> and
-     *       <code>connect:WhatsApp</code>.</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Connect Customer console user
-     *    interface, on the navigation menu go to <b>Routing, Contact Flows</b>. Choose the flow. On
-     *    the flow page, under the name of the flow, choose <b>Show additional flow information</b>.
-     *    The ContactFlowId is the last part of the ARN, shown here in bold:</p>
-     *          <ul>
-     *             <li>
-     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
-     *                </p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    ContactFlowId: string | undefined;
-    /**
-     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
-     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
-     * @public
-     */
-    ChatDurationInMinutes?: number | undefined;
-    /**
-     * <p>The customer's details.</p>
-     * @public
-     */
-    ParticipantDetails?: ParticipantDetails | undefined;
-    /**
-     * <p>A chat message.</p>
-     * @public
-     */
-    InitialSystemMessage?: ChatMessage | undefined;
-    /**
-     * <p>Information about template message configuration.</p>
-     * @public
-     */
-    InitialTemplatedSystemMessage?: TemplatedMessageConfig | undefined;
-    /**
-     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the contact
-     *    starting.</p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>The supported chat message content types. Supported types are:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>text/plain</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>text/markdown</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/json, application/vnd.amazonaws.connect.message.interactive</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
-     *                </p>
-     *             </li>
-     *          </ul>
-     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
-     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>:</p>
-     *          <ul>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, text/markdown, application/json]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/markdown, text/plain]</code>
-     *                </p>
-     *             </li>
-     *             <li>
-     *                <p>
-     *                   <code>[text/plain, application/json,
-     *      application/vnd.amazonaws.connect.message.interactive.response]</code>
-     *                </p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    SupportedMessagingContentTypes?: string[] | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided,
-     *    the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with
-     *     idempotent APIs</a>. The token is valid for 7 days after creation. If a contact is already started, the contact
-     *    ID is returned.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface StartTaskContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined attributes to task
-     *    contacts linked using the same <code>PreviousContactID</code> will affect every contact in the chain. There can be a
-     *    maximum of 12 linked task contacts in a chain.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
-    /**
-     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Connect Customer admin website, on the navigation
-     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
-     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
-     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
-     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
-     *          </p>
-     * @public
-     */
-    ContactFlowId?: string | undefined;
-    /**
-     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
-     *    can be accessed in flows just like any other contact attributes.</p>
-     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
-     *    alphanumeric, dash, and underscore characters.</p>
-     * @public
-     */
-    Attributes?: Record<string, string> | undefined;
-    /**
-     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Name: string | undefined;
-    /**
-     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
-     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
-     *     <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a supported reference type during task
-     *    creation.</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>A description of the task that is shown to an agent in the Contact Control Panel (CCP).</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
-     * @public
-     */
-    ClientToken?: string | undefined;
-    /**
-     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
-     * @public
-     */
-    ScheduledTime?: Date | undefined;
-    /**
-     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the <i>Connect Customer Administrator Guide</i>. </p>
-     * @public
-     */
-    TaskTemplateId?: string | undefined;
-    /**
-     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the flow that is defined
-     *    on agent or queue quick connect. For more information about quick connects, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick connects</a>.</p>
-     * @public
-     */
-    QuickConnectId?: string | undefined;
-    /**
-     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking tasks together by using <code>RelatedContactID</code> copies over contact
-     *    attributes from the related task contact to the new task contact. All updates to user-defined attributes in the new
-     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked by using
-     *     <code>PreviousContactID</code>. There are no limits to the number of contacts that can be linked by using
-     *     <code>RelatedContactId</code>. </p>
-     * @public
-     */
-    RelatedContactId?: string | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for the User who created
-     *    a task.</p>
-     *          <note>
-     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
-     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
-     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
-     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with <code>SegmentAttributes</code> like
-     *     \{ <code>"connect:CreatedByUser" \{ "ValueString":
-     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
-     *    </p>
-     *          </note>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p>List of S3 presigned URLs of task attachments and their file name. You can have a maximum of 5 attachments per task.</p>
-     * @public
-     */
-    Attachments?: TaskAttachment[] | undefined;
-}
-/**
- * @public
- */
-export interface UpdateContactRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with
-     *    your contact center.</p>
-     * @public
-     */
-    ContactId: string | undefined;
-    /**
-     * <p>The name of the contact.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The description of the contact.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
-     * @public
-     */
-    References?: Record<string, Reference> | undefined;
-    /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
-     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
-     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
-     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
-     *          <p>Contact Expiry, and user-defined attributes (String - String) that are defined in predefined attributes, can be
-     *    updated by using the UpdateContact API.</p>
-     * @public
-     */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-    /**
-     * <p> Information about the queue associated with a contact. This parameter can only be updated for external audio
-     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
-     *    the <i>
-     *     Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    QueueInfo?: QueueInfoInput | undefined;
-    /**
-     * <p>Information about the agent associated with a contact. This parameter can only be updated for external audio
-     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
-     *    the <i>
-     *     Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    UserInfo?: UserInfo | undefined;
-    /**
-     * <p>The endpoint of the customer for which the contact was initiated. For external audio contacts, this is usually
-     *    the end customer's phone number. This value can only be updated for external audio contacts. For more information,
-     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer
-     *     Contact Lens integration</a> in the <i>Connect Customer Administrator Guide</i>.</p>
-     * @public
-     */
-    CustomerEndpoint?: Endpoint | undefined;
-    /**
-     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is the phone number of
-     *    the external system such as the contact center. This value can only be updated for external audio contacts. For more
-     *    information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in the <i>Connect Customer Administrator
-     *    Guide</i>.</p>
-     * @public
-     */
-    SystemEndpoint?: Endpoint | undefined;
-}
-/**
- * <p>Information about an item from an evaluation form. The item must be either a section or a question.</p>
- * @public
- */
-export type EvaluationFormItem = EvaluationFormItem.QuestionMember | EvaluationFormItem.SectionMember | EvaluationFormItem.$UnknownMember;
-/**
- * @public
- */
-export declare namespace EvaluationFormItem {
-    /**
-     * <p>The information of the section.</p>
-     * @public
-     */
-    interface SectionMember {
-        Section: EvaluationFormSection;
-        Question?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>The information of the question.</p>
-     * @public
-     */
-    interface QuestionMember {
-        Section?: never;
-        Question: EvaluationFormQuestion;
-        $unknown?: never;
-    }
-    /**
-     * @public
-     */
-    interface $UnknownMember {
-        Section?: never;
-        Question?: never;
-        $unknown: [string, any];
-    }
-    /**
-     * @deprecated unused in schema-serde mode.
-     *
-     */
-    interface Visitor<T> {
-        Section: (value: EvaluationFormSection) => T;
-        Question: (value: EvaluationFormQuestion) => T;
-        _: (name: string, value: any) => T;
-    }
-}
-/**
- * <p>Latest routing criteria on the contact.</p>
- * @public
- */
-export interface RoutingCriteria {
-    /**
-     * <p>List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a
-     *    step for a given step duration, the routing criteria will move on to the next step sequentially until a join is
-     *    completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
-     * @public
-     */
-    Steps?: Step[] | undefined;
-    /**
-     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when
-     *    contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue
-     *    even though Routing criteria is never activated for contacts in agent queue.</p>
-     * @public
-     */
-    ActivationTimestamp?: Date | undefined;
-    /**
-     * <p>Information about the index of the routing criteria.</p>
-     * @public
-     */
-    Index?: number | undefined;
-}
-/**
- * <p>An object to define the RoutingCriteria.</p>
- * @public
- */
-export interface RoutingCriteriaInput {
-    /**
-     * <p>When Connect Customer does not find an available agent meeting the requirements in a step for a given step
-     *    duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent.
-     *    When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
+     *     outside of this range will throw invalid results.  </p>
+     *          </note>
      * @public
      */
-    Steps?: RoutingCriteriaInputStep[] | undefined;
+    SearchCriteria?: UserSearchCriteria | undefined;
 }
 /**
- * <p>Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation
- *    forms can only contain sections and subsections (two level nesting).</p>
  * @public
  */
-export interface EvaluationFormSection {
+export interface SearchViewsRequest {
     /**
-     * <p>The title of the section.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
+     *    the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Title: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The identifier of the section. An identifier must be unique within the evaluation form.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results.</p>
      * @public
      */
-    RefId: string | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>The instructions of the section.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    Instructions?: string | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>The items of the section.</p>
+     * <p>Filters to apply to the search, such as tag-based filters.</p>
      * @public
      */
-    Items: EvaluationFormItem[] | undefined;
+    SearchFilter?: ViewSearchFilter | undefined;
     /**
-     * <p>The scoring weight of the section.</p>
+     * <p>The search criteria, including field names and comparison types.</p>
      * @public
      */
-    Weight?: number | undefined;
+    SearchCriteria?: ViewSearchCriteria | undefined;
 }
 /**
  * @public
  */
-export interface CreateEvaluationFormRequest {
+export interface SearchWorkspaceAssociationsRequest {
     /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
+     *    the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>A title of the evaluation form.</p>
-     * @public
-     */
-    Title: string | undefined;
-    /**
-     * <p>The description of the evaluation form.</p>
-     * @public
-     */
-    Description?: string | undefined;
-    /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results.</p>
      * @public
      */
-    Items: EvaluationFormItem[] | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>A scoring strategy of the evaluation form.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>Configuration information about automated evaluations.</p>
+     * <p>Filters to apply to the search, such as tag-based filters.</p>
      * @public
      */
-    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
+    SearchFilter?: WorkspaceAssociationSearchFilter | undefined;
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>The search criteria, including workspace ID, resource ID, or resource type.</p>
      * @public
      */
-    ClientToken?: string | undefined;
+    SearchCriteria?: WorkspaceAssociationSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchWorkspacesRequest {
     /**
-     * <p>A boolean flag indicating whether to create evaluation form in draft state.</p>
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in
+     *    the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    AsDraft?: boolean | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
+     *    retrieve the next set of results.</p>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    NextToken?: string | undefined;
     /**
-     * <p>Configuration information about evaluation reviews.</p>
+     * <p>The maximum number of results to return per page.</p>
      * @public
      */
-    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
+    MaxResults?: number | undefined;
     /**
-     * <p>Configuration that specifies the target for the evaluation form.</p>
+     * <p>Filters to apply to the search, such as tag-based filters.</p>
      * @public
      */
-    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
+    SearchFilter?: WorkspaceSearchFilter | undefined;
     /**
-     * <p>Configuration for language settings of the evaluation form.</p>
+     * <p>The search criteria, including field names and comparison types.</p>
      * @public
      */
-    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
+    SearchCriteria?: WorkspaceSearchCriteria | undefined;
 }
 /**
- * <p>Information about the evaluation form.</p>
+ * <p>Step signifies the criteria to be used for routing to an agent</p>
  * @public
  */
-export interface EvaluationForm {
+export interface Step {
     /**
-     * <p>The unique identifier for the evaluation form.</p>
+     * <p>An object to specify the expiration of a routing step.</p>
      * @public
      */
-    EvaluationFormId: string | undefined;
+    Expiry?: Expiry | undefined;
     /**
-     * <p>A version of the evaluation form.</p>
+     * <p>A tagged union to specify expression for a routing step.</p>
      * @public
      */
-    EvaluationFormVersion: number | undefined;
+    Expression?: Expression | undefined;
     /**
-     * <p>The flag indicating whether the evaluation form is locked for changes.</p>
+     * <p>Represents status of the Routing step.</p>
      * @public
      */
-    Locked: boolean | undefined;
+    Status?: RoutingCriteriaStepStatus | undefined;
+}
+/**
+ * <p>The value of a segment attribute. This is structured as a map with a single key-value pair. The key
+ *    'valueString' indicates that the attribute type is a string, and its corresponding value is the actual string value
+ *    of the segment attribute.</p>
+ * @public
+ */
+export interface ContactSearchSummarySegmentAttributeValue {
     /**
-     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     * <p>The value of a segment attribute represented as a string.</p>
      * @public
      */
-    EvaluationFormArn: string | undefined;
+    ValueString?: string | undefined;
     /**
-     * <p>A title of the evaluation form.</p>
+     * <p>The key and value of a segment attribute.</p>
      * @public
      */
-    Title: string | undefined;
+    ValueMap?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateContactRequest {
     /**
-     * <p>The description of the evaluation form.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Description?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The status of the evaluation form.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    Status: EvaluationFormVersionStatus | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * <p>The identifier of the contact in this instance of Connect Customer. </p>
      * @public
      */
-    Items: EvaluationFormItem[] | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>A scoring strategy of the evaluation form.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>The timestamp for when the evaluation form was created.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
+     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
+     *     <code>DATE</code> | <code>EMAIL</code> | <code>ATTACHMENT</code>.</p>
      * @public
      */
-    CreatedTime: Date | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the user who created the evaluation form.</p>
+     * <p>The channel for the contact.</p>
+     *          <important>
+     *             <p>The CHAT channel is not supported. The following information is incorrect. We're working to correct it.</p>
+     *          </important>
      * @public
      */
-    CreatedBy: string | undefined;
+    Channel: Channel | undefined;
     /**
-     * <p>The timestamp for when the evaluation form was last updated.</p>
+     * <p>Indicates how the contact was initiated. </p>
+     *          <important>
+     *             <p>CreateContact only supports the following initiation methods. Valid values by channel are: </p>
+     *             <ul>
+     *                <li>
+     *                   <p>For VOICE: <code>TRANSFER</code> and the subtype <code>connect:ExternalAudio</code>
+     *                   </p>
+     *                </li>
+     *                <li>
+     *                   <p>For EMAIL: <code>OUTBOUND</code> | <code>AGENT_REPLY</code> | <code>FLOW</code>
+     *                   </p>
+     *                </li>
+     *                <li>
+     *                   <p>For TASK: <code>API</code>
+     *                   </p>
+     *                </li>
+     *             </ul>
+     *             <p>The other channels listed below are incorrect. We're working to correct this information.</p>
+     *          </important>
      * @public
      */
-    LastModifiedTime: Date | undefined;
+    InitiationMethod: ContactInitiationMethod | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation form.</p>
+     * <p>Number of minutes the contact will be active for before expiring</p>
      * @public
      */
-    LastModifiedBy: string | undefined;
+    ExpiryDurationInMinutes?: number | undefined;
     /**
-     * <p>The automatic evaluation configuration of an evaluation form.</p>
+     * <p>User details for the contact</p>
+     *          <important>
+     *             <p>UserInfo is required when creating an EMAIL contact with <code>OUTBOUND</code> and <code>AGENT_REPLY</code>
+     *     contact initiation methods.</p>
+     *          </important>
      * @public
      */
-    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
+    UserInfo?: UserInfo | undefined;
     /**
-     * <p>Configuration for evaluation review settings of this evaluation form.</p>
+     * <p>Initial state of the contact when it's created. Only TASK channel contacts can be initiated with
+     *     <code>COMPLETED</code> state.</p>
      * @public
      */
-    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
+    InitiateAs?: InitiateAs | undefined;
     /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * <p>The name of a the contact.</p>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    Name?: string | undefined;
     /**
-     * <p>Configuration that specifies the target for this evaluation form.</p>
+     * <p>A description of the contact.</p>
      * @public
      */
-    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
+    Description?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
+     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Segment Contact Expiry as a duration in minutes.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
+     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
+     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>Configuration for language settings of this evaluation form.</p>
+     * <p>The ID of the previous contact when creating a transfer contact. This value can be provided only for external
+     *    audio contacts. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Integrate Connect Customer Contact Lens with external voice
+     *     systems</a> in the <i>Connect Customer Administrator Guide</i>.</p>
      * @public
      */
-    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
+    PreviousContactId?: string | undefined;
 }
 /**
- * <p>Information about an evaluation form used in a contact evaluation.</p>
  * @public
  */
-export interface EvaluationFormContent {
-    /**
-     * <p>A version of the evaluation form.</p>
-     * @public
-     */
-    EvaluationFormVersion: number | undefined;
-    /**
-     * <p>The unique identifier for the evaluation form.</p>
-     * @public
-     */
-    EvaluationFormId: string | undefined;
+export interface StartChatContactRequest {
     /**
-     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    EvaluationFormArn: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>A title of the evaluation form.</p>
+     * <p>The identifier of the flow for initiating the chat.
+     *    To
+     *    see the ContactFlowId in the Connect Customer admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose <b>Show additional flow information</b>. The ContactFlowId is the last part of the ARN, shown here
+     *    in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    Title: string | undefined;
+    ContactFlowId: string | undefined;
     /**
-     * <p>The description of the evaluation form.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes. They
+     *    can be accessed in flows just like any other contact attributes. </p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    Description?: string | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * <p>Information identifying the participant.</p>
      * @public
      */
-    Items: EvaluationFormItem[] | undefined;
+    ParticipantDetails: ParticipantDetails | undefined;
     /**
-     * <p>A scoring strategy of the evaluation form.</p>
+     * <p> The configuration of the participant. </p>
      * @public
      */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    ParticipantConfiguration?: ParticipantConfiguration | undefined;
     /**
-     * <p>The configuration of the automated evaluation.</p>
+     * <p>The initial message to be sent to the newly created chat.</p>
      * @public
      */
-    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
+    InitialMessage?: ChatMessage | undefined;
     /**
-     * <p>Configuration that specifies the target for this evaluation form content.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>Configuration for language settings of this evaluation form content.</p>
+     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
+     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
      * @public
      */
-    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
+    ChatDurationInMinutes?: number | undefined;
     /**
-     * <p>Configuration for evaluation review settings of this evaluation form content.</p>
+     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
+     *     <code>text/markdown</code>, <code>application/json</code>,
+     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
+     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
+     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>: <code>[text/plain,
+     *     text/markdown, application/json]</code>, <code>[text/markdown, text/plain]</code>, <code>[text/plain,
+     *     application/json, application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
+     *          <note>
+     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show view</a> flow block.</p>
+     *          </note>
      * @public
      */
-    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
-}
-/**
- * @public
- */
-export interface UpdateContactRoutingDataRequest {
+    SupportedMessagingContentTypes?: string[] | undefined;
     /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>Enable persistent chats. For more information about enabling persistent chat, and for example use cases and how
+     *    to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable
+     *     persistent chat</a>.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    PersistentChat?: PersistentChat | undefined;
     /**
-     * <p>The identifier of the contact in this instance of Connect Customer. </p>
+     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the chat starting.</p>
+     *          <note>
+     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
+     *          </note>
      * @public
      */
-    ContactId: string | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a
-     *    first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes
-     *    their position in queue.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
+     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in the
+     *     SupportedMessagingContentTypes field of this API in order to set <code>SegmentAttributes</code> as \{<code>
+     *      "connect:Subtype": \{"valueString" : "connect:Guide" \}\}</code>.</p>
+     *          </note>
      * @public
      */
-    QueueTimeAdjustmentSeconds?: number | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of
-     *    a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.</p>
+     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a customer number from
+     *    your CRM.</p>
      * @public
      */
-    QueuePriority?: number | undefined;
+    CustomerId?: string | undefined;
     /**
-     * <p>Updates the routing criteria on the contact. These properties can be used to change how a contact is routed
-     *    within the queue.</p>
+     * <p>A list of participant types to automatically disconnect when the end customer ends the chat session, allowing them to continue through disconnect flows such as surveys or feedback forms.</p>
      * @public
      */
-    RoutingCriteria?: RoutingCriteriaInput | undefined;
+    DisconnectOnCustomerExit?: DisconnectOnCustomerExitParticipantType[] | undefined;
 }
 /**
  * @public
  */
-export interface UpdateEvaluationFormRequest {
+export interface StartEmailContactRequest {
     /**
      * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>The unique identifier for the evaluation form.</p>
-     * @public
-     */
-    EvaluationFormId: string | undefined;
-    /**
-     * <p>A version of the evaluation form to update.</p>
-     * @public
-     */
-    EvaluationFormVersion: number | undefined;
-    /**
-     * <p>A flag indicating whether the operation must create a new version.</p>
+     * <p>The email address of the customer.</p>
      * @public
      */
-    CreateNewVersion?: boolean | undefined;
+    FromEmailAddress: EmailAddressInfo | undefined;
     /**
-     * <p>A title of the evaluation form.</p>
+     * <p>The email address associated with the Connect Customer instance.</p>
      * @public
      */
-    Title: string | undefined;
+    DestinationEmailAddress: string | undefined;
     /**
-     * <p>The description of the evaluation form.</p>
+     * <p>A description of the email contact.</p>
      * @public
      */
     Description?: string | undefined;
     /**
-     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
-     * @public
-     */
-    Items: EvaluationFormItem[] | undefined;
-    /**
-     * <p>A scoring strategy of the evaluation form.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can have the following
+     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
+     *     <code>DATE</code>. <code>EMAIL</code> | <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported
+     *    reference type during email creation.</p>
      * @public
      */
-    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>Whether automated evaluations are enabled.</p>
+     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
      * @public
      */
-    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
+    Name?: string | undefined;
     /**
-     * <p>Configuration for evaluation review settings of the evaluation form.</p>
+     * <p>The email message body to be sent to the newly created email.</p>
      * @public
      */
-    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
+    EmailMessage: InboundEmailContent | undefined;
     /**
-     * <p>A boolean flag indicating whether to update evaluation form to draft state.</p>
+     * <p>The additional recipients address of the email.</p>
      * @public
      */
-    AsDraft?: boolean | undefined;
+    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
     /**
-     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
-     *             request. If not provided, the Amazon Web Services
-     *             SDK populates this field. For more information about idempotency, see
-     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
      * @public
      */
-    ClientToken?: string | undefined;
+    Attachments?: EmailAttachment[] | undefined;
     /**
-     * <p>Configuration that specifies the target for the evaluation form.</p>
+     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Connect Customer admin website, on the navigation
+     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
+     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
+     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
+    ContactFlowId?: string | undefined;
     /**
-     * <p>Configuration for language settings of the evaluation form.</p>
+     * <p>The contactId that is related to this contact. Linking emails together by using <code>RelatedContactID</code>
+     *    copies over contact attributes from the related email contact to the new email contact. All updates to user-defined
+     *    attributes in the new email contact are limited to the individual contact ID. There are no limits to the number of
+     *    contacts that can be linked by using <code>RelatedContactId</code>. </p>
      * @public
      */
-    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
-}
-/**
- * @public
- */
-export interface DescribeContactEvaluationResponse {
+    RelatedContactId?: string | undefined;
     /**
-     * <p>Information about the evaluation form completed for a specific contact.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    Evaluation: Evaluation | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Information about the evaluation form.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer number of minutes the
+     *     contact will be active for before expiring, with <code>SegmentAttributes</code> like \{ <code>
+     *      "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *          </note>
      * @public
      */
-    EvaluationForm: EvaluationFormContent | undefined;
-}
-/**
- * @public
- */
-export interface DescribeEvaluationFormResponse {
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>Information about the evaluation form.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    EvaluationForm: EvaluationForm | undefined;
+    ClientToken?: string | undefined;
 }
 /**
- * <p>Contains information about a contact.</p>
  * @public
  */
-export interface Contact {
-    /**
-     * <p>The Amazon Resource Name (ARN) for the contact.</p>
-     * @public
-     */
-    Arn?: string | undefined;
-    /**
-     * <p>The identifier for the contact.</p>
-     * @public
-     */
-    Id?: string | undefined;
-    /**
-     * <p>If this contact is related to other contacts, this is the ID of the initial contact.</p>
-     * @public
-     */
-    InitialContactId?: string | undefined;
-    /**
-     * <p>If this contact is not the first contact, this is the ID of the previous contact.</p>
-     * @public
-     */
-    PreviousContactId?: string | undefined;
+export interface StartOutboundChatContactRequest {
     /**
-     * <p>This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact
-     *    tree.</p>
+     * <p>Information about the endpoint.</p>
      * @public
      */
-    ContactAssociationId?: string | undefined;
+    SourceEndpoint: Endpoint | undefined;
     /**
-     * <p>Indicates how the contact was initiated.</p>
+     * <p>Information about the endpoint.</p>
      * @public
      */
-    InitiationMethod?: ContactInitiationMethod | undefined;
+    DestinationEndpoint: Endpoint | undefined;
     /**
-     * <p>The name of the contact.</p>
+     * <p>The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name
+     *    (ARN) of the instance.</p>
      * @public
      */
-    Name?: string | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The description of the contact.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
+     *    attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <ul>
+     *             <li>
+     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>This field can be used to show channel subtype, such as <code>connect:SMS</code> and
+     *       <code>connect:WhatsApp</code>.</p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    Description?: string | undefined;
+    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>How the contact reached your contact center.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
      * @public
      */
-    Channel?: Channel | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>If this contact was queued, this contains information about the queue. </p>
+     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Connect Customer console user
+     *    interface, on the navigation menu go to <b>Routing, Contact Flows</b>. Choose the flow. On
+     *    the flow page, under the name of the flow, choose <b>Show additional flow information</b>.
+     *    The ContactFlowId is the last part of the ARN, shown here in bold:</p>
+     *          <ul>
+     *             <li>
+     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
+     *                </p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    QueueInfo?: QueueInfo | undefined;
+    ContactFlowId: string | undefined;
     /**
-     * <p>Information about the agent who accepted the contact.</p>
+     * <p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25
+     *    hour. The minimum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>
      * @public
      */
-    AgentInfo?: AgentInfo | undefined;
+    ChatDurationInMinutes?: number | undefined;
     /**
-     * <p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact
-     *    arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the
-     *    callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer
-     *    was initiated. For <code>API</code>, this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is
-     *    when the agent started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor
-     *    started listening to a contact.</p>
+     * <p>The customer's details.</p>
      * @public
      */
-    InitiationTimestamp?: Date | undefined;
+    ParticipantDetails?: ParticipantDetails | undefined;
     /**
-     * <p>The date and time that the customer endpoint disconnected from the current contact, in UTC time. In transfer
-     *    scenarios, the DisconnectTimestamp of the previous contact indicates the date and time when that contact
-     *    ended.</p>
+     * <p>A chat message.</p>
      * @public
      */
-    DisconnectTimestamp?: Date | undefined;
+    InitialSystemMessage?: ChatMessage | undefined;
     /**
-     * <p>The timestamp when contact was last updated.</p>
+     * <p>Information about template message configuration.</p>
      * @public
      */
-    LastUpdateTimestamp?: Date | undefined;
+    InitialTemplatedSystemMessage?: TemplatedMessageConfig | undefined;
     /**
-     * <p>The timestamp when the contact was last paused.</p>
+     * <p>The unique identifier for an Connect Customer contact. This identifier is related to the contact
+     *    starting.</p>
      * @public
      */
-    LastPausedTimestamp?: Date | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>The timestamp when the contact was last resumed.</p>
+     * <p>The supported chat message content types. Supported types are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>text/plain</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>text/markdown</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/json, application/vnd.amazonaws.connect.message.interactive</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other supported type in the
+     *    list. For example, all the following lists are valid because they contain <code>text/plain</code>:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, text/markdown, application/json]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/markdown, text/plain]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, application/json,
+     *      application/vnd.amazonaws.connect.message.interactive.response]</code>
+     *                </p>
+     *             </li>
+     *          </ul>
      * @public
      */
-    LastResumedTimestamp?: Date | undefined;
+    SupportedMessagingContentTypes?: string[] | undefined;
     /**
-     * <p>The timestamp when ringing started for a campaign call.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided,
+     *    the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with
+     *     idempotent APIs</a>. The token is valid for 7 days after creation. If a contact is already started, the contact
+     *    ID is returned.</p>
      * @public
      */
-    RingStartTimestamp?: Date | undefined;
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartTaskContactRequest {
     /**
-     * <p>Total pause count for a contact.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    TotalPauseCount?: number | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>Total pause duration for a contact in seconds.</p>
+     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined attributes to task
+     *    contacts linked using the same <code>PreviousContactID</code> will affect every contact in the chain. There can be a
+     *    maximum of 12 linked task contacts in a chain.</p>
      * @public
      */
-    TotalPauseDurationInSeconds?: number | undefined;
+    PreviousContactId?: string | undefined;
     /**
-     * <p>The timestamp, in Unix epoch time format, at which to start running the inbound flow. </p>
+     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Connect Customer admin website, on the navigation
+     *    menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the
+     *    flow page, under the name of the flow, choose <b>Show additional flow information</b>. The
+     *    ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
      * @public
      */
-    ScheduledTimestamp?: Date | undefined;
+    ContactFlowId?: string | undefined;
     /**
-     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid">related</a> to this contact.</p>
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and
+     *    can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only
+     *    alphanumeric, dash, and underscore characters.</p>
      * @public
      */
-    RelatedContactId?: string | undefined;
+    Attributes?: Record<string, string> | undefined;
     /**
-     * <p>Information about Connect Customer Wisdom.</p>
+     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
      * @public
      */
-    WisdomInfo?: WisdomInfo | undefined;
+    Name: string | undefined;
     /**
-     * <p>The customer's identification number. For example, the <code>CustomerId</code> may be a customer number from
-     *    your CRM. You can create a Lambda function to pull the unique customer ID of the caller from your CRM system. If you
-     *    enable Connect Customer Voice ID capability, this attribute is populated with the <code>CustomerSpeakerId</code> of
-     *    the caller.</p>
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following
+     *    reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> | <code>STRING</code> |
+     *     <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a supported reference type during task
+     *    creation.</p>
      * @public
      */
-    CustomerId?: string | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>The customer or external third party participant endpoint.</p>
+     * <p>A description of the task that is shown to an agent in the Contact Control Panel (CCP).</p>
      * @public
      */
-    CustomerEndpoint?: EndpointInfo | undefined;
+    Description?: string | undefined;
     /**
-     * <p>The system endpoint. For <code>INBOUND</code>, this is the phone number or email address that the customer
-     *    dialed. For <code>OUTBOUND</code> and <code>EXTERNAL_OUTBOUND</code>, this is the outbound caller ID number assigned
-     *    to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled
-     *    by agents with softphone.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    SystemEndpoint?: EndpointInfo | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue
-     *    time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined
-     *    and a valid integer value.</p>
+     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
      * @public
      */
-    QueueTimeAdjustmentSeconds?: number | undefined;
+    ScheduledTime?: Date | undefined;
     /**
-     * <p>An integer that represents the queue priority to be applied to the contact (lower priorities are routed
-     *    preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must
-     *    be larger than zero, and a valid integer value. Default Value is 5.</p>
+     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the <i>Connect Customer Administrator Guide</i>. </p>
      * @public
      */
-    QueuePriority?: number | undefined;
+    TaskTemplateId?: string | undefined;
     /**
-     * <p>Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.</p>
+     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the flow that is defined
+     *    on agent or queue quick connect. For more information about quick connects, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick connects</a>.</p>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    QuickConnectId?: string | undefined;
     /**
-     * <p>The timestamp when customer endpoint connected to Connect Customer.</p>
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking tasks together by using <code>RelatedContactID</code> copies over contact
+     *    attributes from the related task contact to the new task contact. All updates to user-defined attributes in the new
+     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked by using
+     *     <code>PreviousContactID</code>. There are no limits to the number of contacts that can be linked by using
+     *     <code>RelatedContactId</code>. </p>
      * @public
      */
-    ConnectedToSystemTimestamp?: Date | undefined;
+    RelatedContactId?: string | undefined;
     /**
-     * <p>Latest routing criteria on the contact.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
+     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for the User who created
+     *    a task.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of minutes the contact will
+     *     be active for before expiring, with <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry":
+     *      \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger": 135\}\}\}\}</code>. </p>
+     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with <code>SegmentAttributes</code> like
+     *     \{ <code>"connect:CreatedByUser" \{ "ValueString":
+     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
+     *    </p>
+     *          </note>
      * @public
      */
-    RoutingCriteria?: RoutingCriteria | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>Information about the Customer on the contact.</p>
+     * <p>List of S3 presigned URLs of task attachments and their file name. You can have a maximum of 5 attachments per task.</p>
      * @public
      */
-    Customer?: Customer | undefined;
+    Attachments?: TaskAttachment[] | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRequest {
     /**
-     * <p>Information associated with a campaign.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    Campaign?: Campaign | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>Indicates how an <a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html">outbound campaign</a> call is actually disposed if the contact is connected to Connect Customer.</p>
+     * <p>The identifier of the contact. This is the identifier of the contact associated with the first interaction with
+     *    your contact center.</p>
      * @public
      */
-    AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus | undefined;
+    ContactId: string | undefined;
     /**
-     * <p>Information about customer’s voice activity.</p>
+     * <p>The name of the contact.</p>
      * @public
      */
-    CustomerVoiceActivity?: CustomerVoiceActivity | undefined;
+    Name?: string | undefined;
     /**
-     * <p>Information about the quality of the participant's media connection.</p>
+     * <p>The description of the contact.</p>
      * @public
      */
-    QualityMetrics?: QualityMetrics | undefined;
+    Description?: string | undefined;
     /**
-     * <p>Information about how agent, bot, and customer interact in a chat contact.</p>
+     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
      * @public
      */
-    ChatMetrics?: ChatMetrics | undefined;
+    References?: Record<string, Reference> | undefined;
     /**
-     * <p>Information about the call disconnect experience.</p>
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an
+     *    attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <p>Contact Expiry, and user-defined attributes (String - String) that are defined in predefined attributes, can be
+     *    updated by using the UpdateContact API.</p>
      * @public
      */
-    DisconnectDetails?: DisconnectDetails | undefined;
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
     /**
-     * <p>List of additional email addresses for an email contact.</p>
+     * <p> Information about the queue associated with a contact. This parameter can only be updated for external audio
+     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
+     *    the <i>
+     *     Connect Customer Administrator Guide</i>.</p>
      * @public
      */
-    AdditionalEmailRecipients?: AdditionalEmailRecipients | undefined;
+    QueueInfo?: QueueInfoInput | undefined;
     /**
-     * <p>A set of system defined key-value pairs stored on individual contact segments using an attribute map. The
-     *    attributes are standard Connect Customer attributes and can be accessed in flows. Attribute keys can include only
-     *    alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example,
-     *     <code>connect:Guide</code> or <code>connect:SMS</code>.</p>
+     * <p>Information about the agent associated with a contact. This parameter can only be updated for external audio
+     *    contacts. It is used when you integrate third-party systems with Contact Lens for analytics. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in
+     *    the <i>
+     *     Connect Customer Administrator Guide</i>.</p>
      * @public
      */
-    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    UserInfo?: UserInfo | undefined;
     /**
-     * <p>If recording was enabled, this is information about the recordings.</p>
+     * <p>The endpoint of the customer for which the contact was initiated. For external audio contacts, this is usually
+     *    the end customer's phone number. This value can only be updated for external audio contacts. For more information,
+     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer
+     *     Contact Lens integration</a> in the <i>Connect Customer Administrator Guide</i>.</p>
      * @public
      */
-    Recordings?: RecordingInfo[] | undefined;
+    CustomerEndpoint?: Endpoint | undefined;
     /**
-     * <p>The disconnect reason for the contact. For a list and description of all the possible disconnect reasons by
-     *    channel, see DisconnectReason under <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the
-     *      <i>Connect Customer Administrator Guide</i>. </p>
+     * <p>External system endpoint for the contact was initiated. For external audio contacts, this is the phone number of
+     *    the external system such as the contact center. This value can only be updated for external audio contacts. For more
+     *    information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-integration.html">Connect Customer Contact Lens integration</a> in the <i>Connect Customer Administrator
+     *    Guide</i>.</p>
      * @public
      */
-    DisconnectReason?: string | undefined;
+    SystemEndpoint?: Endpoint | undefined;
+}
+/**
+ * <p>Information about an item from an evaluation form. The item must be either a section or a question.</p>
+ * @public
+ */
+export type EvaluationFormItem = EvaluationFormItem.QuestionMember | EvaluationFormItem.SectionMember | EvaluationFormItem.$UnknownMember;
+/**
+ * @public
+ */
+export declare namespace EvaluationFormItem {
     /**
-     * <p>Information about the contact evaluations where the key is the FormId, which is a unique identifier for the
-     *    form.</p>
+     * <p>The information of the section.</p>
      * @public
      */
-    ContactEvaluations?: Record<string, ContactEvaluation> | undefined;
+    interface SectionMember {
+        Section: EvaluationFormSection;
+        Question?: never;
+        $unknown?: never;
+    }
     /**
-     * <p>If this contact was created using a task template, this contains information about the task template.</p>
+     * <p>The information of the question.</p>
      * @public
      */
-    TaskTemplateInfo?: TaskTemplateInfoV2 | undefined;
+    interface QuestionMember {
+        Section?: never;
+        Question: EvaluationFormQuestion;
+        $unknown?: never;
+    }
     /**
-     * <p>A map of string key/value pairs that contain user-defined attributes which are lightly typed within the contact.
-     *    This object is used only for task contacts.</p>
      * @public
      */
-    ContactDetails?: ContactDetails | undefined;
+    interface $UnknownMember {
+        Section?: never;
+        Question?: never;
+        $unknown: [string, any];
+    }
     /**
-     * <p>Information about the outbound strategy.</p>
-     * @public
+     * @deprecated unused in schema-serde mode.
+     *
      */
-    OutboundStrategy?: OutboundStrategy | undefined;
+    interface Visitor<T> {
+        Section: (value: EvaluationFormSection) => T;
+        Question: (value: EvaluationFormQuestion) => T;
+        _: (name: string, value: any) => T;
+    }
+}
+/**
+ * <p>Latest routing criteria on the contact.</p>
+ * @public
+ */
+export interface RoutingCriteria {
     /**
-     * <p>The attributes of the contact.</p>
+     * <p>List of routing steps. When Connect Customer does not find an available agent meeting the requirements in a
+     *    step for a given step duration, the routing criteria will move on to the next step sequentially until a join is
+     *    completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
      * @public
      */
-    Attributes?: Record<string, string> | undefined;
+    Steps?: Step[] | undefined;
     /**
-     * <p> List of next contact entries for the contact. </p>
+     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when
+     *    contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue
+     *    even though Routing criteria is never activated for contacts in agent queue.</p>
      * @public
      */
-    NextContacts?: NextContactEntry[] | undefined;
+    ActivationTimestamp?: Date | undefined;
     /**
-     * <p>Information about the global resiliency configuration for the contact, including traffic distribution details.</p>
+     * <p>Information about the index of the routing criteria.</p>
      * @public
      */
-    GlobalResiliencyMetadata?: GlobalResiliencyMetadata | undefined;
+    Index?: number | undefined;
 }
 /**
- * <p>Information of returned contact.</p>
+ * <p>An object to define the RoutingCriteria.</p>
  * @public
  */
-export interface ContactSearchSummary {
-    /**
-     * <p>The Amazon Resource Name (ARN) of the contact.</p>
-     * @public
-     */
-    Arn?: string | undefined;
+export interface RoutingCriteriaInput {
     /**
-     * <p>The identifier of the contact summary.</p>
+     * <p>When Connect Customer does not find an available agent meeting the requirements in a step for a given step
+     *    duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent.
+     *    When all steps are exhausted, the contact will be offered to any agent in the queue.</p>
      * @public
      */
-    Id?: string | undefined;
+    Steps?: RoutingCriteriaInputStep[] | undefined;
+}
+/**
+ * <p>Information about a section from an evaluation form. A section can contain sections and/or questions. Evaluation
+ *    forms can only contain sections and subsections (two level nesting).</p>
+ * @public
+ */
+export interface EvaluationFormSection {
     /**
-     * <p>If this contact is related to other contacts, this is the ID of the initial contact.</p>
+     * <p>The title of the section.</p>
      * @public
      */
-    InitialContactId?: string | undefined;
+    Title: string | undefined;
     /**
-     * <p>If this contact is not the first contact, this is the ID of the previous contact.</p>
+     * <p>The identifier of the section. An identifier must be unique within the evaluation form.</p>
      * @public
      */
-    PreviousContactId?: string | undefined;
+    RefId: string | undefined;
     /**
-     * <p>Indicates how the contact was initiated.</p>
+     * <p>The instructions of the section.</p>
      * @public
      */
-    InitiationMethod?: ContactInitiationMethod | undefined;
+    Instructions?: string | undefined;
     /**
-     * <p>How the contact reached your contact center.</p>
+     * <p>The items of the section.</p>
      * @public
      */
-    Channel?: Channel | undefined;
+    Items: EvaluationFormItem[] | undefined;
     /**
-     * <p>If this contact was queued, this contains information about the queue.</p>
+     * <p>The scoring weight of the section.</p>
      * @public
      */
-    QueueInfo?: ContactSearchSummaryQueueInfo | undefined;
+    Weight?: number | undefined;
     /**
-     * <p>Information about the agent who accepted the contact.</p>
+     * <p>The flag to exclude the section from scoring.</p>
      * @public
      */
-    AgentInfo?: ContactSearchSummaryAgentInfo | undefined;
+    IsExcludedFromScoring?: boolean | undefined;
     /**
-     * <p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact
-     *    arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the
-     *    callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer
-     *    was initiated. For API, this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent
-     *    started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor started listening to
-     *    a contact.</p>
+     * <p>The score thresholds for performance categories.</p>
      * @public
      */
-    InitiationTimestamp?: Date | undefined;
+    ScoreThresholds?: EvaluationFormScoreThreshold[] | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationFormRequest {
     /**
-     * <p>The timestamp when the customer endpoint disconnected from Connect Customer.</p>
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
-    DisconnectTimestamp?: Date | undefined;
+    InstanceId: string | undefined;
     /**
-     * <p>The timestamp, in Unix epoch time format, at which to start running the inbound flow.</p>
+     * <p>A title of the evaluation form.</p>
      * @public
      */
-    ScheduledTimestamp?: Date | undefined;
+    Title: string | undefined;
     /**
-     * <p>Set of segment attributes for a contact.</p>
+     * <p>The description of the evaluation form.</p>
      * @public
      */
-    SegmentAttributes?: Record<string, ContactSearchSummarySegmentAttributeValue> | undefined;
+    Description?: string | undefined;
     /**
-     * <p>Indicates name of the contact.</p>
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
      * @public
      */
-    Name?: string | undefined;
+    Items: EvaluationFormItem[] | undefined;
     /**
-     * <p>Latest routing criteria on the contact.</p>
+     * <p>A scoring strategy of the evaluation form.</p>
      * @public
      */
-    RoutingCriteria?: RoutingCriteria | undefined;
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
     /**
-     * <p>Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags.</p>
+     * <p>Configuration information about automated evaluations.</p>
      * @public
      */
-    Tags?: Record<string, string> | undefined;
+    AutoEvaluationConfiguration?: EvaluationFormAutoEvaluationConfiguration | undefined;
     /**
-     * <p>Additional routing information for contacts created in ACGR instances.</p>
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
      * @public
      */
-    GlobalResiliencyMetadata?: GlobalResiliencyMetadata | undefined;
+    ClientToken?: string | undefined;
     /**
-     * <p>Information about the AI agents involved in the contact.</p>
+     * <p>A boolean flag indicating whether to create evaluation form in draft state.</p>
      * @public
      */
-    AiAgentInfo?: ContactSearchSummaryAiAgentInfo[] | undefined;
-}
-/**
- * @public
- */
-export interface DescribeContactResponse {
+    AsDraft?: boolean | undefined;
     /**
-     * <p>Information about the contact.</p>
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
      * @public
      */
-    Contact?: Contact | undefined;
-}
-/**
- * @public
- */
-export interface SearchContactsResponse {
+    Tags?: Record<string, string> | undefined;
     /**
-     * <p>Information about the contacts.</p>
+     * <p>Configuration information about evaluation reviews.</p>
      * @public
      */
-    Contacts: ContactSearchSummary[] | undefined;
+    ReviewConfiguration?: EvaluationReviewConfiguration | undefined;
     /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * <p>Configuration that specifies the target for the evaluation form.</p>
      * @public
      */
-    NextToken?: string | undefined;
+    TargetConfiguration?: EvaluationFormTargetConfiguration | undefined;
     /**
-     * <p>The total number of contacts which matched your search query.</p>
+     * <p>Configuration for language settings of the evaluation form.</p>
      * @public
      */
-    TotalCount?: number | undefined;
+    LanguageConfiguration?: EvaluationFormLanguageConfiguration | undefined;
 }