@cdklabs/cdk-construct-connect-datalake 0.0.14 → 0.0.16
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/.jsii +9 -9
- package/lib/index.js +1 -1
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/bdd.js +2 -5
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/endpointResolver.js +7 -11
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/index.js +449 -469
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/CloudFormationServiceException.js +4 -8
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/errors.js +59 -91
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.browser.js +22 -26
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.js +30 -34
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.native.js +4 -7
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.shared.js +20 -24
- package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/schemas/schemas_0.js +814 -533
- package/node_modules/@aws-sdk/client-cloudformation/package.json +8 -8
- package/node_modules/@aws-sdk/client-connect/README.md +14 -0
- package/node_modules/@aws-sdk/client-connect/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
- package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/bdd.js +2 -5
- package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/endpointResolver.js +7 -11
- package/node_modules/@aws-sdk/client-connect/dist-cjs/index.js +1289 -1256
- package/node_modules/@aws-sdk/client-connect/dist-cjs/models/ConnectServiceException.js +4 -8
- package/node_modules/@aws-sdk/client-connect/dist-cjs/models/errors.js +57 -88
- package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.browser.js +22 -26
- package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.js +30 -34
- package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.native.js +4 -7
- package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.shared.js +20 -24
- package/node_modules/@aws-sdk/client-connect/dist-cjs/schemas/schemas_0.js +3630 -2290
- package/node_modules/@aws-sdk/client-connect/dist-es/Connect.js +4 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/commands/GetEvaluationFormValidationCommand.js +16 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/commands/StartEvaluationFormValidationCommand.js +16 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/commands/index.js +2 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/index.js +1 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/models/enums.js +20 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/models/models_4.js +1 -0
- package/node_modules/@aws-sdk/client-connect/dist-es/schemas/schemas_0.js +183 -48
- package/node_modules/@aws-sdk/client-connect/dist-types/Connect.d.ts +14 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ConnectClient.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateEvaluationFormCommand.d.ts +65 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewCommand.d.ts +2 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewVersionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateVocabularyCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactEvaluationCommand.d.ts +72 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeEvaluationFormCommand.d.ts +68 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetEvaluationFormValidationCommand.d.ts +112 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetMetricDataV2Command.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/ListContactEvaluationsCommand.d.ts +3 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactEvaluationsCommand.d.ts +37 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchEvaluationFormsCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationOverridesCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationsCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchNotificationsCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchPredefinedAttributesCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/StartEvaluationFormValidationCommand.d.ts +102 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateContactRoutingDataCommand.d.ts +2 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateEvaluationFormCommand.d.ts +67 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/commands/index.d.ts +2 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/index.d.ts +1 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/models/enums.d.ts +60 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/models/models_0.d.ts +127 -103
- package/node_modules/@aws-sdk/client-connect/dist-types/models/models_1.d.ts +217 -1947
- package/node_modules/@aws-sdk/client-connect/dist-types/models/models_2.d.ts +2078 -384
- package/node_modules/@aws-sdk/client-connect/dist-types/models/models_3.d.ts +1479 -1769
- package/node_modules/@aws-sdk/client-connect/dist-types/models/models_4.d.ts +707 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/schemas/schemas_0.d.ts +16 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/Connect.d.ts +34 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/ConnectClient.d.ts +12 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewCommand.d.ts +2 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewVersionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateVocabularyCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactEvaluationCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeEvaluationFormCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetEvaluationFormValidationCommand.d.ts +53 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetMetricDataV2Command.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchContactsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchEvaluationFormsCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationOverridesCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationsCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchNotificationsCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchPredefinedAttributesCommand.d.ts +4 -2
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/StartEvaluationFormValidationCommand.d.ts +53 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateContactRoutingDataCommand.d.ts +2 -4
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateEvaluationFormCommand.d.ts +2 -4
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/index.d.ts +2 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/index.d.ts +1 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/enums.d.ts +30 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_0.d.ts +30 -23
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_1.d.ts +50 -45
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_2.d.ts +75 -81
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_3.d.ts +96 -175
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_4.d.ts +197 -0
- package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/schemas/schemas_0.d.ts +16 -0
- package/node_modules/@aws-sdk/client-connect/package.json +8 -8
- package/node_modules/@aws-sdk/client-glue/README.md +196 -0
- package/node_modules/@aws-sdk/client-glue/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
- package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/bdd.js +2 -5
- package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/endpointResolver.js +7 -11
- package/node_modules/@aws-sdk/client-glue/dist-cjs/index.js +1317 -907
- package/node_modules/@aws-sdk/client-glue/dist-cjs/models/GlueServiceException.js +4 -8
- package/node_modules/@aws-sdk/client-glue/dist-cjs/models/errors.js +131 -183
- package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.browser.js +22 -26
- package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.js +30 -34
- package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.native.js +4 -7
- package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.shared.js +20 -24
- package/node_modules/@aws-sdk/client-glue/dist-cjs/schemas/schemas_0.js +3528 -1827
- package/node_modules/@aws-sdk/client-glue/dist-es/Glue.js +68 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/AssociateGlossaryTermsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/BatchGetIterableFormsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryTermCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAttachmentCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteFormTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryTermCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/DisassociateGlossaryTermsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetFormTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryTermCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListAssetTypesCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListFormTypesCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossariesCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossaryTermsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListIterableFormsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAttachmentCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutFormTypeCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/SearchAssetsCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryTermCommand.js +16 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/commands/index.js +28 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/models/enums.js +12 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/models/errors.js +38 -38
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListAssetTypesPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListFormTypesPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossariesPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossaryTermsPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListIterableFormsPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/SearchAssetsPaginator.js +4 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/pagination/index.js +6 -0
- package/node_modules/@aws-sdk/client-glue/dist-es/schemas/schemas_0.js +672 -31
- package/node_modules/@aws-sdk/client-glue/dist-types/Glue.d.ts +242 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/GlueClient.d.ts +30 -2
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/AssociateGlossaryTermsCommand.d.ts +101 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/BatchGetIterableFormsCommand.d.ts +122 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCrawlerCommand.d.ts +2 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCustomEntityTypeCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateDatabaseCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryCommand.d.ts +98 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryTermCommand.d.ts +105 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetCommand.d.ts +89 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetTypeCommand.d.ts +89 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAttachmentCommand.d.ts +97 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteFormTypeCommand.d.ts +92 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryCommand.d.ts +92 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryTermCommand.d.ts +89 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/DisassociateGlossaryTermsCommand.d.ts +101 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetCommand.d.ts +116 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetTypeCommand.d.ts +97 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetEntityRecordsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetFormTypeCommand.d.ts +93 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryCommand.d.ts +90 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryTermCommand.d.ts +92 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlueIdentityCenterConfigurationCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationResourcePropertyCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationTablePropertiesCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobBookmarkCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMappingCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListAssetTypesCommand.d.ts +95 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListFormTypesCommand.d.ts +95 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossariesCommand.d.ts +96 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossaryTermsCommand.d.ts +97 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListIterableFormsCommand.d.ts +104 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetCommand.d.ts +113 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetTypeCommand.d.ts +103 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAttachmentCommand.d.ts +104 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutFormTypeCommand.d.ts +95 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/SearchAssetsCommand.d.ts +149 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartCrawlerScheduleCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRuleRecommendationRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartExportLabelsTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartImportLabelsTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartJobRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLEvaluationTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLLabelingSetGenerationTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartTriggerCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartWorkflowRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunScheduleCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerScheduleCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopSessionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopTriggerCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopWorkflowRunCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/TagResourceCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/TestConnectionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UntagResourceCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateBlueprintCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateCatalogCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateClassifierCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateColumnStatisticsForPartitionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateColumnStatisticsForTableCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateColumnStatisticsTaskSettingsCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateConnectionCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateCrawlerCommand.d.ts +1 -1
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateCrawlerScheduleCommand.d.ts +1 -2
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateGlossaryCommand.d.ts +102 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateGlossaryTermCommand.d.ts +105 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/commands/index.d.ts +28 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/models/enums.d.ts +28 -0
- package/node_modules/@aws-sdk/client-glue/dist-types/models/errors.d.ts +48 -48
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- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/bool.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/float.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/int.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/js/function.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/js/regexp.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/js/undefined.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/map.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/merge.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/null.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/omap.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/pairs.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/seq.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/set.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/str.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type/timestamp.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml/type.js +0 -0
- /package/node_modules/{js-yaml → aws-lambda/node_modules/js-yaml}/lib/js-yaml.js +0 -0
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import type { AgentStatusType, AiUseCase, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod,
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import type { AgentStatusType, AiUseCase, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DateTimeComparisonType, DecimalComparisonType, DirectoryType, EntityType, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, InstanceStatus, InstanceStorageResourceType, IntegrationType, IntervalPeriod, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, NumberComparisonType, ParticipantRole, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, SourceType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
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import type { ActionSummary, AgentConfig, AgentHierarchyGroups, AgentStatus, AgentStatusSummary, AiAgentsCriteria, AliasConfiguration, AnalyticsDataAssociationResult, Application, ControlPlaneAttributeFilter, DataTableLockVersion, Distribution, FlowAssociationSummary, FlowModule, InstanceStorageConfig, LexBot, LexV2Bot, PrimaryValueResponse, SecurityProfileItem, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, UserProficiency } from "./models_0";
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import type { Attribute, ContactFlow, ContactFlowModule, DataTable, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration,
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import type { Attribute, ContactFlow, ContactFlowModule, DataTable, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, FilterV2StringCondition, HierarchyGroupSummary, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
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/**
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* <p>Contains the filter to apply when retrieving metrics with the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html">GetMetricDataV2</a> API.</p>
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* @public
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*/
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export interface FilterV2 {
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/**
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* <p>The key to use for filtering data. For example, <code>QUEUE</code>, <code>ROUTING_PROFILE, AGENT</code>,
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* <code>CHANNEL</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
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* <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
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* <code>AGENT_HIERARCHY_LEVEL_FIVE</code>. There must be at least 1 key and a maximum 5 keys. </p>
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* @public
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*/
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FilterKey?: string | undefined;
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/**
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* <p>The identifiers to use for filtering data. For example, if you have a filter key of <code>QUEUE</code>, you
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* would add queue IDs or ARNs in <code>FilterValues</code>. </p>
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* @public
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*/
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FilterValues?: string[] | undefined;
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/**
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* <p> System defined filtering condition. For example, the NOT_EXISTS StringCondition returns documents where the
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* field specified by FilterKey does not exist in the document.</p>
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* <p>When the NOT_EXISTS StringCondition is added to a FilterV2 object, FilterValues must be null or empty. </p>
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* @public
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*/
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StringCondition?: FilterV2StringCondition | undefined;
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}
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/**
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* <p>Information about the interval period to use for returning results.</p>
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* @public
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*/
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export interface IntervalDetails {
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/**
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* <p>The timezone applied to requested metrics.</p>
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* @public
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*/
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TimeZone?: string | undefined;
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/**
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* <p>
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* <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
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* <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
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* <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
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* <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
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* <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
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* aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the <code>TOTAL</code>
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* interval period. </p>
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* <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on what
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* <code>IntervalPeriod</code> is requested. </p>
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* <ul>
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* <li>
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* <p>
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* <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
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* than 3 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
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* than 3 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3
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* days.</p>
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* </li>
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* <li>
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* <p>
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* <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
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* days.</p>
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* </li>
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* <li>
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* <p>
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* <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
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* days.</p>
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* </li>
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* <li>
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* <p>
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* <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
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* 35 days.</p>
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* </li>
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* </ul>
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* @public
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*/
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IntervalPeriod?: IntervalPeriod | undefined;
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}
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/**
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* <p>Contains information about the filter used when retrieving metrics. <code>MetricFiltersV2</code> can be used on
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* the following metrics: <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>,
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* <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>
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* @public
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*/
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export interface MetricFilterV2 {
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/**
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* <p>The key to use for filtering data. </p>
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* <p>Valid metric filter keys: </p>
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* <ul>
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* <li>
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* <p>ANSWERING_MACHINE_DETECTION_STATUS</p>
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* </li>
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* <li>
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* <p>CASE_STATUS</p>
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* </li>
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* <li>
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* <p>DISCONNECT_REASON</p>
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* </li>
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* <li>
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* <p>FLOWS_ACTION_IDENTIFIER</p>
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* </li>
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* <li>
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* <p>FLOWS_NEXT_ACTION_IDENTIFIER</p>
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* </li>
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* <li>
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* <p>FLOWS_OUTCOME_TYPE</p>
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* </li>
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* <li>
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* <p>FLOWS_RESOURCE_TYPE</p>
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* </li>
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* <li>
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* <p>INITIATION_METHOD</p>
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* </li>
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* </ul>
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* @public
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*/
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MetricFilterKey?: string | undefined;
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/**
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* <p>The values to use for filtering data. Values for metric-level filters can be either a fixed set of values or a
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* customized list, depending on the use case.</p>
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* <p>For valid values of metric-level filters <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>, and
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* <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the
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* <i>Connect Customer Administrator Guide</i>. </p>
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* <p>For valid values of the metric-level filter <code>FLOWS_OUTCOME_TYPE</code>, see the description for the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flow outcome</a>
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* metric in the <i>Connect Customer Administrator Guide</i>.</p>
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* <p>For valid values of the metric-level filter <code>BOT_CONVERSATION_OUTCOME_TYPE</code>, see the description for
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* the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric">Bot conversations completed</a> in the <i>Connect Customer Administrator Guide</i>.</p>
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* <p>For valid values of the metric-level filter <code>BOT_INTENT_OUTCOME_TYPE</code>, see the description for the
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* <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric">Bot
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* intents completed</a> metric in the <i>Connect Customer Administrator Guide</i>.</p>
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* @public
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*/
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MetricFilterValues?: string[] | undefined;
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/**
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* <p>If set to <code>true</code>, the API response contains results that filter out the results matched by the
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* metric-level filters condition. By default, <code>Negate</code> is set to <code>false</code>. </p>
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* @public
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*/
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Negate?: boolean | undefined;
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}
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/**
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* <p>Contains information about the threshold for service level metrics.</p>
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* @public
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*/
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export interface ThresholdV2 {
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/**
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* <p>The type of comparison. Currently, "less than" (LT), "less than equal" (LTE), and "greater than" (GT)
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* comparisons are supported.</p>
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* @public
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*/
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Comparison?: string | undefined;
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/**
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* <p>The threshold value to compare.</p>
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* @public
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*/
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ThresholdValue?: number | undefined;
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}
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/**
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* <p>Contains information about the metric.</p>
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* <important>
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* <p>Only one of either the Name or MetricId is required.</p>
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* </important>
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* @public
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*/
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export interface MetricV2 {
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/**
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* <p>The name of the metric.</p>
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* @public
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*/
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Name?: string | undefined;
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/**
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* <p>Contains information about the threshold for service level metrics.</p>
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* @public
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*/
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Threshold?: ThresholdV2[] | undefined;
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/**
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* <p>Historical metrics or custom metrics can be referenced via this field. This field is a valid Connect Customer
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* Arn or a UUID</p>
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* @public
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*/
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MetricId?: string | undefined;
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/**
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* <p>Contains the filters to be used when returning data.</p>
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* @public
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*/
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MetricFilters?: MetricFilterV2[] | undefined;
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}
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/**
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* @public
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*/
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export interface GetMetricDataV2Request {
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/**
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* <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Connect Customer instance.</p>
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* @public
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*/
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ResourceArn: string | undefined;
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of
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* historical metrics data. The time must be before the end time timestamp. The start and end time depends on the
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* <code>IntervalPeriod</code> selected. By default the time range between start and end time is 35 days. Historical
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* metrics are available for 3 months.</p>
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* @public
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*/
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StartTime: Date | undefined;
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical
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* metrics data. The time must be later than the start time timestamp. It cannot be later than the current
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* timestamp.</p>
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* @public
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*/
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EndTime: Date | undefined;
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/**
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* <p>The interval period and timezone to apply to returned metrics.</p>
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* <ul>
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* <li>
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* <p>
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* <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
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* <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
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* <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
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* <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
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* <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
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* aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the
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* <code>TOTAL</code> interval period. </p>
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* <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on which
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* <code>IntervalPeriod</code> is requested. </p>
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* <ul>
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* <li>
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* <p>
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* <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be
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* less than 3 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
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* than 3 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
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* 3 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
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* 35 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
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* 35 days.</p>
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* </li>
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* <li>
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* <p>
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* <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
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* 35 days.</p>
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* </li>
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* </ul>
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* </li>
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* <li>
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* <p>
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* <code>TimeZone</code>: The timezone applied to requested metrics.</p>
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* </li>
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* </ul>
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* @public
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*/
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Interval?: IntervalDetails | undefined;
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/**
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* <p>Filtering is an operation that selects records that match a set of specified criteria. By narrowing the dataset
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* before aggregation, filters ensure that only relevant records are included in the computation.</p>
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* <p>
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* <b>Filter keys</b>
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* </p>
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* <p>The following are valid filter keys for a <code>GetMetricDataV2</code> request:</p>
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* <p>
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* <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> | <code>AI_AGENT_NAME</code> |
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285
|
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* <code>AI_AGENT_TYPE</code> | <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> |
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286
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* <code>AI_PROMPT_NAME</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
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287
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* <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
|
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* <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> |
|
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* <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> |
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* <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> |
|
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291
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* <code>BOT_ALIAS</code> | <code>BOT_ID</code> | <code>BOT_INTENT_NAME</code> | <code>BOT_LOCALE</code> |
|
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292
|
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* <code>BOT_VERSION</code> | <code>CAMPAIGN</code> | <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> |
|
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293
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* <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> | <code>CASE_STATUS</code> | <code>CASE_TEMPLATE_ARN</code> |
|
|
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* <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
|
|
295
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* <code>contact/segmentAttributes/connect:ValidationTestType</code> | <code>DISCONNECT_REASON</code> |
|
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+
* <code>EVALUATION_FORM</code> | <code>EVALUATION_QUESTION</code> | <code>EVALUATION_SECTION</code> |
|
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297
|
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* <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FEATURE</code> |
|
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298
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+
* <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> |
|
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299
|
+
* <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> |
|
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300
|
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* <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FORM_VERSION</code> |
|
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301
|
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* <code>INITIATING_FLOW</code> | <code>INITIATION_METHOD</code> |
|
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* <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
|
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303
|
+
* <code>KNOWLEDGE_BASE_NAME</code> | <code>PARENT_FLOWS_RESOURCE_ID</code> |
|
|
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|
+
* <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> |
|
|
305
|
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* <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>SESSION_ID</code> |
|
|
306
|
+
* <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
|
|
307
|
+
* <code>TEST_CASE_EXECUTION_RESULT</code> | <code>TEST_CASE_EXECUTION_STATE</code>
|
|
308
|
+
* </p>
|
|
309
|
+
* <note>
|
|
310
|
+
* <p>The following filter keys correspond to Connect Customer resources and are used for authorizing requests.
|
|
311
|
+
* A <code>GetMetricDataV2</code> request requires at least one of these filters:</p>
|
|
312
|
+
* <p>
|
|
313
|
+
* <code>QUEUE</code>, <code>ROUTING_PROFILE</code>, <code>AGENT</code>,
|
|
314
|
+
* <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
|
|
315
|
+
* <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
|
|
316
|
+
* <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>CAMPAIGN</code>, <code>EVALUATION_FORM</code>,
|
|
317
|
+
* <code>EVALUATOR_ID</code>
|
|
318
|
+
* </p>
|
|
319
|
+
* <p>You can use up to 5 filter keys in a single request, and up to 100 filter values across all filter keys.</p>
|
|
320
|
+
* </note>
|
|
321
|
+
* <p>
|
|
322
|
+
* <b>Filter values</b>
|
|
323
|
+
* </p>
|
|
324
|
+
* <ul>
|
|
325
|
+
* <li>
|
|
326
|
+
* <p>VOICE, CHAT, TASK, and EMAIL are valid filter values for the <code>CHANNEL</code> filter key. They do not
|
|
327
|
+
* count towards the limit of 100 filter values. For example, a <code>GetMetricDataV2</code> request can filter by
|
|
328
|
+
* 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 4 channel
|
|
329
|
+
* filters.</p>
|
|
330
|
+
* </li>
|
|
331
|
+
* <li>
|
|
332
|
+
* <p>
|
|
333
|
+
* <code>contact_lens_conversational_analytics</code> is a valid filter value for the <code>FEATURE</code>
|
|
334
|
+
* filter key. It is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
335
|
+
* </li>
|
|
336
|
+
* <li>
|
|
337
|
+
* <p>
|
|
338
|
+
* <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and
|
|
339
|
+
* <code>connect:WebRTC</code> are valid filter value examples (not exhaustive) for the
|
|
340
|
+
* <code>contact/segmentAttributes/connect:Subtype</code> filter key.</p>
|
|
341
|
+
* </li>
|
|
342
|
+
* <li>
|
|
343
|
+
* <p>
|
|
344
|
+
* <code>ROUTING_STEP_EXPRESSION</code> accepts a filter value up to 3,000 characters in length. Filter values
|
|
345
|
+
* are case-sensitive. JSON object key order and whitespace may be arbitrary; array order and tree structure must be
|
|
346
|
+
* preserved.</p>
|
|
347
|
+
* </li>
|
|
348
|
+
* <li>
|
|
349
|
+
* <p>TRUE and FALSE are the only valid filter values for the <code>Q_CONNECT_ENABLED</code> filter key.</p>
|
|
350
|
+
* <ul>
|
|
351
|
+
* <li>
|
|
352
|
+
* <p>TRUE includes all contacts that had Connect AI Agents enabled as part of the flow.</p>
|
|
353
|
+
* </li>
|
|
354
|
+
* <li>
|
|
355
|
+
* <p>FALSE includes all contacts that did not have Connect AI Agents enabled as part of the flow.</p>
|
|
356
|
+
* </li>
|
|
357
|
+
* </ul>
|
|
358
|
+
* </li>
|
|
359
|
+
* <li>
|
|
360
|
+
* <p>
|
|
361
|
+
* <code>EXPERIENCE_VALIDATION</code> and <code>FLOW_VALIDATION</code> are the only valid filter values for the
|
|
362
|
+
* <code>contact/segmentAttributes/connect:ValidationTestType</code> filter key. This filter is available only for
|
|
363
|
+
* contact record-driven metrics.</p>
|
|
364
|
+
* </li>
|
|
365
|
+
* <li>
|
|
366
|
+
* <p>
|
|
367
|
+
* <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html">Campaign</a> ARNs are valid filter values for the <code>CAMPAIGN</code> filter key.</p>
|
|
368
|
+
* </li>
|
|
369
|
+
* <li>
|
|
370
|
+
* <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in
|
|
371
|
+
* the <i>Connect Customer Administrator Guide</i>.</p>
|
|
372
|
+
* </li>
|
|
373
|
+
* </ul>
|
|
374
|
+
* @public
|
|
375
|
+
*/
|
|
376
|
+
Filters: FilterV2[] | undefined;
|
|
377
|
+
/**
|
|
378
|
+
* <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the
|
|
379
|
+
* metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not
|
|
380
|
+
* aggregated for all queues.</p>
|
|
381
|
+
* <p>If no grouping is specified, a summary of all metrics is returned.</p>
|
|
382
|
+
* <p>Valid grouping keys: <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> |
|
|
383
|
+
* <code>AI_AGENT_NAME</code> | <code>AI_AGENT_NAME_VERSION</code> | <code>AI_AGENT_TYPE</code> |
|
|
384
|
+
* <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> | <code>AI_PROMPT_NAME</code> |
|
|
385
|
+
* <code>AI_PROMPT_NAME_VERSION</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
|
|
386
|
+
* <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
|
|
387
|
+
* <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
|
|
388
|
+
* <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
|
|
389
|
+
* <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
|
|
390
|
+
* <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>BOT_ID</code> | <code>BOT_ALIAS</code> |
|
|
391
|
+
* <code>BOT_VERSION</code> | <code>BOT_LOCALE</code> | <code>BOT_INTENT_NAME</code> | <code>CAMPAIGN</code> |
|
|
392
|
+
* <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> | <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> |
|
|
393
|
+
* <code>CAMPAIGN_EXECUTION_TIMESTAMP</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
|
|
394
|
+
* <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>DISCONNECT_REASON</code> |
|
|
395
|
+
* <code>EVALUATION_FORM</code> | <code>EVALUATION_SECTION</code> | <code>EVALUATION_QUESTION</code> |
|
|
396
|
+
* <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FLOWS_RESOURCE_ID</code> |
|
|
397
|
+
* <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> |
|
|
398
|
+
* <code>FLOWS_OUTCOME_TYPE</code> | <code>FORM_VERSION</code> | <code>INITIATION_METHOD</code> |
|
|
399
|
+
* <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
|
|
400
|
+
* <code>KNOWLEDGE_ARTICLE_NAME</code> | <code>KNOWLEDGE_BASE_NAME</code> |
|
|
401
|
+
* <code>PARENT_FLOWS_RESOURCE_ID</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> |
|
|
402
|
+
* <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> |
|
|
403
|
+
* <code>SESSION_ID</code> | <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
|
|
404
|
+
* <code>TEST_CASE_INVOCATION_METHOD</code>
|
|
405
|
+
* </p>
|
|
406
|
+
* <note>
|
|
407
|
+
* <p>
|
|
408
|
+
* <code>AI_AGENT_NAME_VERSION</code>, <code>AI_PROMPT_NAME_VERSION</code>, and <code>KNOWLEDGE_ARTICLE_NAME</code> are valid groupings but not valid filters.</p>
|
|
409
|
+
* </note>
|
|
410
|
+
* <p>API, SCHEDULE, and EVENT are the only valid filterValues for TEST_CASE_INVOCATION_METHOD.</p>
|
|
411
|
+
* <p>OBSERVE_EVENT, SEND_INSTRUCTION, ASSERT_DATA, and OVERRIDE_SYSTEM_BEHAVIOR are the only valid filterValues for
|
|
412
|
+
* TEST_CASE_EXECUTION_FAILURE_REASON</p>
|
|
413
|
+
* <p>Type: Array of strings</p>
|
|
414
|
+
* <p>Array Members: Maximum number of 4 items</p>
|
|
415
|
+
* <p>Required: No</p>
|
|
416
|
+
* @public
|
|
417
|
+
*/
|
|
418
|
+
Groupings?: string[] | undefined;
|
|
419
|
+
/**
|
|
420
|
+
* <p>The metrics to retrieve. Specify the name or metricId, groupings, and filters for each metric. The following
|
|
421
|
+
* historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p>
|
|
422
|
+
* <note>
|
|
423
|
+
* <p>MetricId should be used to reference custom metrics or out of the box metrics as Arn. If using MetricId, the
|
|
424
|
+
* limit is 20 MetricId per request.</p>
|
|
425
|
+
* </note>
|
|
426
|
+
* <dl>
|
|
427
|
+
* <dt>ABANDONMENT_RATE</dt>
|
|
428
|
+
* <dd>
|
|
429
|
+
* <p>Unit: Percent</p>
|
|
430
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
431
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
432
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate">Abandonment rate</a>
|
|
433
|
+
* </p>
|
|
434
|
+
* </dd>
|
|
435
|
+
* <dt>AGENT_ADHERENT_TIME</dt>
|
|
436
|
+
* <dd>
|
|
437
|
+
* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
|
|
438
|
+
* <p>Unit: Seconds</p>
|
|
439
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
|
|
440
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time">Adherent time</a>
|
|
441
|
+
* </p>
|
|
442
|
+
* </dd>
|
|
443
|
+
* <dt>AGENT_ANSWER_RATE</dt>
|
|
444
|
+
* <dd>
|
|
445
|
+
* <p>Unit: Percent</p>
|
|
446
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
447
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate">Agent answer rate</a>
|
|
448
|
+
* </p>
|
|
449
|
+
* </dd>
|
|
450
|
+
* <dt>AGENT_NON_ADHERENT_TIME</dt>
|
|
451
|
+
* <dd>
|
|
452
|
+
* <p>Unit: Seconds</p>
|
|
453
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
454
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time">Non-adherent time</a>
|
|
455
|
+
* </p>
|
|
456
|
+
* </dd>
|
|
457
|
+
* <dt>AGENT_NON_RESPONSE</dt>
|
|
458
|
+
* <dd>
|
|
459
|
+
* <p>Unit: Count</p>
|
|
460
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
|
|
461
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">Agent non-response</a>
|
|
462
|
+
* </p>
|
|
463
|
+
* </dd>
|
|
464
|
+
* <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>
|
|
465
|
+
* <dd>
|
|
466
|
+
* <p>Unit: Count</p>
|
|
467
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
468
|
+
* <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>
|
|
469
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons">Agent
|
|
470
|
+
* non-response without customer abandons</a>
|
|
471
|
+
* </p>
|
|
472
|
+
* </dd>
|
|
473
|
+
* <dt>AGENT_OCCUPANCY</dt>
|
|
474
|
+
* <dd>
|
|
475
|
+
* <p>Unit: Percentage</p>
|
|
476
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
|
|
477
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
|
|
478
|
+
* </p>
|
|
479
|
+
* </dd>
|
|
480
|
+
* <dt>AGENT_SCHEDULE_ADHERENCE</dt>
|
|
481
|
+
* <dd>
|
|
482
|
+
* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
|
|
483
|
+
* <p>Unit: Percent</p>
|
|
484
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
485
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence">Adherence</a>
|
|
486
|
+
* </p>
|
|
487
|
+
* </dd>
|
|
488
|
+
* <dt>AGENT_SCHEDULED_TIME</dt>
|
|
489
|
+
* <dd>
|
|
490
|
+
* <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
|
|
491
|
+
* <p>Unit: Seconds</p>
|
|
492
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
493
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time">Scheduled time</a>
|
|
494
|
+
* </p>
|
|
495
|
+
* </dd>
|
|
496
|
+
* <dt>AVG_ABANDON_TIME</dt>
|
|
497
|
+
* <dd>
|
|
498
|
+
* <p>Unit: Seconds</p>
|
|
499
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
500
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
501
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>
|
|
502
|
+
* </p>
|
|
503
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
|
|
504
|
+
* time</a>
|
|
505
|
+
* </p>
|
|
506
|
+
* </dd>
|
|
507
|
+
* <dt>AVG_ACTIVE_TIME</dt>
|
|
508
|
+
* <dd>
|
|
509
|
+
* <p>Unit: Seconds</p>
|
|
510
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
511
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time">Average active time</a>
|
|
512
|
+
* </p>
|
|
513
|
+
* </dd>
|
|
514
|
+
* <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
|
|
515
|
+
* <dd>
|
|
516
|
+
* <p>Unit: Seconds</p>
|
|
517
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>
|
|
518
|
+
* </p>
|
|
519
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
520
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
521
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">Average after contact work
|
|
522
|
+
* time</a>
|
|
523
|
+
* </p>
|
|
524
|
+
* <note>
|
|
525
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
526
|
+
* </note>
|
|
527
|
+
* </dd>
|
|
528
|
+
* <dt>AVG_AGENT_CONCURRENCY</dt>
|
|
529
|
+
* <dd>
|
|
530
|
+
* <p>Unit: Count</p>
|
|
531
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
532
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency">Average agent
|
|
533
|
+
* concurrency</a>
|
|
534
|
+
* </p>
|
|
535
|
+
* </dd>
|
|
536
|
+
* <dt>AVG_AGENT_CONNECTING_TIME</dt>
|
|
537
|
+
* <dd>
|
|
538
|
+
* <p>Unit: Seconds</p>
|
|
539
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as
|
|
540
|
+
* <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
|
|
541
|
+
* <code>API</code>
|
|
542
|
+
* </p>
|
|
543
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
544
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time">Average agent API
|
|
545
|
+
* connecting time</a>
|
|
546
|
+
* </p>
|
|
547
|
+
* <note>
|
|
548
|
+
* <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
|
|
549
|
+
* </note>
|
|
550
|
+
* </dd>
|
|
551
|
+
* <dt>AVG_AGENT_PAUSE_TIME</dt>
|
|
552
|
+
* <dd>
|
|
553
|
+
* <p>Unit: Seconds</p>
|
|
554
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
555
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time">Average agent pause
|
|
556
|
+
* time</a>
|
|
557
|
+
* </p>
|
|
558
|
+
* </dd>
|
|
559
|
+
* <dt>AVG_BOT_CONVERSATION_TIME</dt>
|
|
560
|
+
* <dd>
|
|
561
|
+
* <p>Unit: Seconds</p>
|
|
562
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
563
|
+
* Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
|
|
564
|
+
* Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
565
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time">Average bot conversation
|
|
566
|
+
* time</a>
|
|
567
|
+
* </p>
|
|
568
|
+
* </dd>
|
|
569
|
+
* <dt>AVG_BOT_CONVERSATION_TURNS</dt>
|
|
570
|
+
* <dd>
|
|
571
|
+
* <p>Unit: Count</p>
|
|
572
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
573
|
+
* Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
|
|
574
|
+
* Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
575
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns">Average bot conversation
|
|
576
|
+
* turns</a>
|
|
577
|
+
* </p>
|
|
578
|
+
* </dd>
|
|
579
|
+
* <dt>AVG_CASE_RELATED_CONTACTS</dt>
|
|
580
|
+
* <dd>
|
|
581
|
+
* <p>Unit: Count</p>
|
|
582
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
583
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
584
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case">Average contacts per
|
|
585
|
+
* case</a>
|
|
586
|
+
* </p>
|
|
587
|
+
* </dd>
|
|
588
|
+
* <dt>AVG_CASE_RESOLUTION_TIME</dt>
|
|
589
|
+
* <dd>
|
|
590
|
+
* <p>Unit: Seconds</p>
|
|
591
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
592
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
593
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time">Average case resolution
|
|
594
|
+
* time</a>
|
|
595
|
+
* </p>
|
|
596
|
+
* </dd>
|
|
597
|
+
* <dt>AVG_CONTACT_DURATION</dt>
|
|
598
|
+
* <dd>
|
|
599
|
+
* <p>Unit: Seconds</p>
|
|
600
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
601
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
602
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration">Average contact
|
|
603
|
+
* duration</a>
|
|
604
|
+
* </p>
|
|
605
|
+
* <note>
|
|
606
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
607
|
+
* </note>
|
|
608
|
+
* </dd>
|
|
609
|
+
* <dt>AVG_CONTACT_FIRST_RESPONSE_TIME_AGENT</dt>
|
|
610
|
+
* <dd>
|
|
611
|
+
* <p>Unit: Seconds</p>
|
|
612
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
613
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
614
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time">Agent
|
|
615
|
+
* average contact first response wait time</a>
|
|
616
|
+
* </p>
|
|
617
|
+
* </dd>
|
|
618
|
+
* <dt>AVG_CONVERSATION_CLOSE_TIME</dt>
|
|
619
|
+
* <dd>
|
|
620
|
+
* <p>Unit: Seconds</p>
|
|
621
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
622
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
623
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time">Average conversation
|
|
624
|
+
* close time</a>
|
|
625
|
+
* </p>
|
|
626
|
+
* </dd>
|
|
627
|
+
* <dt>AVG_CONVERSATION_DURATION</dt>
|
|
628
|
+
* <dd>
|
|
629
|
+
* <p>Unit: Seconds</p>
|
|
630
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
631
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
632
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration">Average conversation
|
|
633
|
+
* duration</a>
|
|
634
|
+
* </p>
|
|
635
|
+
* </dd>
|
|
636
|
+
* <dt>AVG_DIALS_PER_MINUTE</dt>
|
|
637
|
+
* <dd>
|
|
638
|
+
* <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
|
|
639
|
+
* delivery modes.</p>
|
|
640
|
+
* <p>Unit: Count</p>
|
|
641
|
+
* <p>Valid groupings and filters: Agent, Campaign, Queue, Routing Profile</p>
|
|
642
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute">Average dials per
|
|
643
|
+
* minute</a>
|
|
644
|
+
* </p>
|
|
645
|
+
* </dd>
|
|
646
|
+
* <dt>AVG_EVALUATION_SCORE</dt>
|
|
647
|
+
* <dd>
|
|
648
|
+
* <p>Unit: Percent</p>
|
|
649
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Section ID, Evaluation Question
|
|
650
|
+
* ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
|
|
651
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score">Average evaluation
|
|
652
|
+
* score</a>
|
|
653
|
+
* </p>
|
|
654
|
+
* </dd>
|
|
655
|
+
* <dt>AVG_FIRST_RESPONSE_TIME_AGENT</dt>
|
|
656
|
+
* <dd>
|
|
657
|
+
* <p>Unit: Seconds</p>
|
|
658
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
659
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
660
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time">Average agent first
|
|
661
|
+
* response time</a>
|
|
662
|
+
* </p>
|
|
663
|
+
* </dd>
|
|
664
|
+
* <dt>AVG_FLOW_TIME</dt>
|
|
665
|
+
* <dd>
|
|
666
|
+
* <p>Unit: Seconds</p>
|
|
667
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
668
|
+
* next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
669
|
+
* published timestamp</p>
|
|
670
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time">Average flow time</a>
|
|
671
|
+
* </p>
|
|
672
|
+
* </dd>
|
|
673
|
+
* <dt>AVG_GREETING_TIME_AGENT</dt>
|
|
674
|
+
* <dd>
|
|
675
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
676
|
+
* <p>Unit: Seconds</p>
|
|
677
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
678
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
679
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time">Average agent greeting
|
|
680
|
+
* time</a>
|
|
681
|
+
* </p>
|
|
682
|
+
* </dd>
|
|
683
|
+
* <dt>AVG_HANDLE_TIME</dt>
|
|
684
|
+
* <dd>
|
|
685
|
+
* <p>Unit: Seconds</p>
|
|
686
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, AI Use Case, Feature,
|
|
687
|
+
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
|
|
688
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
|
|
689
|
+
* </p>
|
|
690
|
+
* <note>
|
|
691
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
692
|
+
* </note>
|
|
693
|
+
* </dd>
|
|
694
|
+
* <dt>ACTIVE_AI_AGENTS</dt>
|
|
695
|
+
* <dd>
|
|
696
|
+
* <p>Unit: Count</p>
|
|
697
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing
|
|
698
|
+
* Profile</p>
|
|
699
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents">Active AI Agents</a>
|
|
700
|
+
* </p>
|
|
701
|
+
* </dd>
|
|
702
|
+
* <dt>AI_HANDOFF_RATE</dt>
|
|
703
|
+
* <dd>
|
|
704
|
+
* <p>Unit: Percent</p>
|
|
705
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
706
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate">AI Handoff Rate</a>
|
|
707
|
+
* </p>
|
|
708
|
+
* </dd>
|
|
709
|
+
* <dt>AI_HANDOFFS</dt>
|
|
710
|
+
* <dd>
|
|
711
|
+
* <p>Unit: Count</p>
|
|
712
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
713
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs">AI Handoff Count</a>
|
|
714
|
+
* </p>
|
|
715
|
+
* </dd>
|
|
716
|
+
* <dt>AI_AGENT_INVOCATION_SUCCESS</dt>
|
|
717
|
+
* <dd>
|
|
718
|
+
* <p>Unit: Count</p>
|
|
719
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
|
|
720
|
+
* Channel, Queue, Routing Profile</p>
|
|
721
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success">AI Agent Invocation Success</a>
|
|
722
|
+
* </p>
|
|
723
|
+
* <note>
|
|
724
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
725
|
+
* </note>
|
|
726
|
+
* </dd>
|
|
727
|
+
* <dt>AI_AGENT_INVOCATION_SUCCESS_RATE</dt>
|
|
728
|
+
* <dd>
|
|
729
|
+
* <p>Unit: Percent</p>
|
|
730
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
|
|
731
|
+
* Channel, Queue, Routing Profile</p>
|
|
732
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate">AI Agent Invocation Success Rate</a>
|
|
733
|
+
* </p>
|
|
734
|
+
* <note>
|
|
735
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
736
|
+
* </note>
|
|
737
|
+
* </dd>
|
|
738
|
+
* <dt>AI_AGENT_INVOCATIONS</dt>
|
|
739
|
+
* <dd>
|
|
740
|
+
* <p>Unit: Count</p>
|
|
741
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Agent Name Version, AI Use Case,
|
|
742
|
+
* Channel, Queue, Routing Profile</p>
|
|
743
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations">AI Agent Invocation Count</a>
|
|
744
|
+
* </p>
|
|
745
|
+
* <note>
|
|
746
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
747
|
+
* </note>
|
|
748
|
+
* </dd>
|
|
749
|
+
* <dt>AI_AGENT_RESPONSE_HELPFUL</dt>
|
|
750
|
+
* <dd>
|
|
751
|
+
* <p>Unit: Count</p>
|
|
752
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
|
|
753
|
+
* Queue, Routing Profile</p>
|
|
754
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful">AI Agent Response Helpful</a>
|
|
755
|
+
* </p>
|
|
756
|
+
* <note>
|
|
757
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
758
|
+
* </note>
|
|
759
|
+
* </dd>
|
|
760
|
+
* <dt>AI_AGENT_RESPONSE_NOT_HELPFUL</dt>
|
|
761
|
+
* <dd>
|
|
762
|
+
* <p>Unit: Count</p>
|
|
763
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
|
|
764
|
+
* Queue, Routing Profile</p>
|
|
765
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful">AI Agent Response Not Helpful</a>
|
|
766
|
+
* </p>
|
|
767
|
+
* <note>
|
|
768
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
769
|
+
* </note>
|
|
770
|
+
* </dd>
|
|
771
|
+
* <dt>AI_RESPONSE_COMPLETION_RATE</dt>
|
|
772
|
+
* <dd>
|
|
773
|
+
* <p>Unit: Percent</p>
|
|
774
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
775
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate">AI Response Completion Rate</a>
|
|
776
|
+
* </p>
|
|
777
|
+
* </dd>
|
|
778
|
+
* <dt>AI_INVOLVED_CONTACTS</dt>
|
|
779
|
+
* <dd>
|
|
780
|
+
* <p>Unit: Count</p>
|
|
781
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
782
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts">AI Involved Contacts</a>
|
|
783
|
+
* </p>
|
|
784
|
+
* </dd>
|
|
785
|
+
* <dt>AI_PROMPT_INVOCATION_SUCCESS</dt>
|
|
786
|
+
* <dd>
|
|
787
|
+
* <p>Unit: Count</p>
|
|
788
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
|
|
789
|
+
* Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
790
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success">AI Prompt Invocation Success</a>
|
|
791
|
+
* </p>
|
|
792
|
+
* <note>
|
|
793
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
794
|
+
* </note>
|
|
795
|
+
* </dd>
|
|
796
|
+
* <dt>AI_PROMPT_INVOCATION_SUCCESS_RATE</dt>
|
|
797
|
+
* <dd>
|
|
798
|
+
* <p>Unit: Percent</p>
|
|
799
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
|
|
800
|
+
* Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
801
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate">AI Prompt Invocation Success Rate</a>
|
|
802
|
+
* </p>
|
|
803
|
+
* <note>
|
|
804
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
805
|
+
* </note>
|
|
806
|
+
* </dd>
|
|
807
|
+
* <dt>AI_PROMPT_INVOCATIONS</dt>
|
|
808
|
+
* <dd>
|
|
809
|
+
* <p>Unit: Count</p>
|
|
810
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
|
|
811
|
+
* Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
812
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations">AI Prompt Invocations</a>
|
|
813
|
+
* </p>
|
|
814
|
+
* <note>
|
|
815
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
816
|
+
* </note>
|
|
817
|
+
* </dd>
|
|
818
|
+
* <dt>AI_TOOL_INVOCATION_SUCCESS</dt>
|
|
819
|
+
* <dd>
|
|
820
|
+
* <p>Unit: Count</p>
|
|
821
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
|
|
822
|
+
* Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
823
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success">AI Tool Invocation Success</a>
|
|
824
|
+
* </p>
|
|
825
|
+
* <note>
|
|
826
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
827
|
+
* </note>
|
|
828
|
+
* </dd>
|
|
829
|
+
* <dt>AI_TOOL_INVOCATION_SUCCESS_RATE</dt>
|
|
830
|
+
* <dd>
|
|
831
|
+
* <p>Unit: Percent</p>
|
|
832
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
|
|
833
|
+
* Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
834
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate">AI Tool Invocation Success Rate</a>
|
|
835
|
+
* </p>
|
|
836
|
+
* <note>
|
|
837
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
838
|
+
* </note>
|
|
839
|
+
* </dd>
|
|
840
|
+
* <dt>AI_TOOL_INVOCATIONS</dt>
|
|
841
|
+
* <dd>
|
|
842
|
+
* <p>Unit: Count</p>
|
|
843
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
|
|
844
|
+
* Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
845
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations">AI Tool Invocations</a>
|
|
846
|
+
* </p>
|
|
847
|
+
* <note>
|
|
848
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
849
|
+
* </note>
|
|
850
|
+
* </dd>
|
|
851
|
+
* <dt>AVG_AI_AGENT_CONVERSATION_TURNS</dt>
|
|
852
|
+
* <dd>
|
|
853
|
+
* <p>Unit: Count</p>
|
|
854
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
|
|
855
|
+
* Channel, Queue, Routing Profile </p>
|
|
856
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns">Average AI Agent Conversation Turns</a>
|
|
857
|
+
* </p>
|
|
858
|
+
* <note>
|
|
859
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
860
|
+
* </note>
|
|
861
|
+
* </dd>
|
|
862
|
+
* <dt>AVG_AI_CONVERSATION_TURNS</dt>
|
|
863
|
+
* <dd>
|
|
864
|
+
* <p>Unit: Count</p>
|
|
865
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
866
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns">Average AI Conversation Turns</a>
|
|
867
|
+
* </p>
|
|
868
|
+
* </dd>
|
|
869
|
+
* <dt>AVG_AI_PROMPT_INVOCATION_LATENCY</dt>
|
|
870
|
+
* <dd>
|
|
871
|
+
* <p>Unit: Milliseconds</p>
|
|
872
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
|
|
873
|
+
* Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
874
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency">Average AI Prompt Invocation Latency</a>
|
|
875
|
+
* </p>
|
|
876
|
+
* <note>
|
|
877
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
878
|
+
* </note>
|
|
879
|
+
* </dd>
|
|
880
|
+
* <dt>AVG_AI_TOOL_INVOCATION_LATENCY</dt>
|
|
881
|
+
* <dd>
|
|
882
|
+
* <p>Unit: Milliseconds</p>
|
|
883
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
|
|
884
|
+
* Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
885
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency">Average AI Tool Invocation Latency</a>
|
|
886
|
+
* </p>
|
|
887
|
+
* <note>
|
|
888
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
889
|
+
* </note>
|
|
890
|
+
* </dd>
|
|
891
|
+
* <dt>AI_TOOL_PARAMETER_ACCURACY</dt>
|
|
892
|
+
* <dd>
|
|
893
|
+
* <p>Unit: Double</p>
|
|
894
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
|
|
895
|
+
* AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
896
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy">AI Tool Parameter Accuracy</a>
|
|
897
|
+
* </p>
|
|
898
|
+
* <note>
|
|
899
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
900
|
+
* </note>
|
|
901
|
+
* </dd>
|
|
902
|
+
* <dt>AI_TOOL_SELECTION_ACCURACY</dt>
|
|
903
|
+
* <dd>
|
|
904
|
+
* <p>Unit: Double</p>
|
|
905
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
|
|
906
|
+
* AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
907
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy">AI Tool Selection Accuracy</a>
|
|
908
|
+
* </p>
|
|
909
|
+
* <note>
|
|
910
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
911
|
+
* </note>
|
|
912
|
+
* </dd>
|
|
913
|
+
* <dt>AI_TOOL_UTILIZATION_ACCURACY</dt>
|
|
914
|
+
* <dd>
|
|
915
|
+
* <p>Unit: Double</p>
|
|
916
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
|
|
917
|
+
* AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p>
|
|
918
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy">AI Tool Utilization Accuracy</a>
|
|
919
|
+
* </p>
|
|
920
|
+
* <note>
|
|
921
|
+
* <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
|
|
922
|
+
* </note>
|
|
923
|
+
* </dd>
|
|
924
|
+
* <dt>COMPLETENESS_SCORE</dt>
|
|
925
|
+
* <dd>
|
|
926
|
+
* <p>Unit: Double</p>
|
|
927
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
|
|
928
|
+
* Routing Profile, Session ID</p>
|
|
929
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score">Completeness Score</a>
|
|
930
|
+
* </p>
|
|
931
|
+
* </dd>
|
|
932
|
+
* <dt>FAITHFULNESS_SCORE</dt>
|
|
933
|
+
* <dd>
|
|
934
|
+
* <p>Unit: Double</p>
|
|
935
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
|
|
936
|
+
* Routing Profile, Session ID</p>
|
|
937
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score">Faithfulness Score</a>
|
|
938
|
+
* </p>
|
|
939
|
+
* </dd>
|
|
940
|
+
* <dt>GOAL_SUCCESS_RATE</dt>
|
|
941
|
+
* <dd>
|
|
942
|
+
* <p>Unit: Double</p>
|
|
943
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
|
|
944
|
+
* Routing Profile, Session ID</p>
|
|
945
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate">Goal Success Rate</a>
|
|
946
|
+
* </p>
|
|
947
|
+
* </dd>
|
|
948
|
+
* <dt>KNOWLEDGE_CONTENT_REFERENCES</dt>
|
|
949
|
+
* <dd>
|
|
950
|
+
* <p>Unit: Count</p>
|
|
951
|
+
* <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Knowledge Base
|
|
952
|
+
* Name, Queue, Routing Profile</p>
|
|
953
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references">Knowledge Content References</a>
|
|
954
|
+
* </p>
|
|
955
|
+
* </dd>
|
|
956
|
+
* <dt>PROACTIVE_INTENT_ENGAGEMENT_RATE</dt>
|
|
957
|
+
* <dd>
|
|
958
|
+
* <p>Unit: Percent</p>
|
|
959
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
960
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate">Proactive Intent Engagement Rate</a>
|
|
961
|
+
* </p>
|
|
962
|
+
* </dd>
|
|
963
|
+
* <dt>PROACTIVE_INTENT_RESPONSE_RATE</dt>
|
|
964
|
+
* <dd>
|
|
965
|
+
* <p>Unit: Percent</p>
|
|
966
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
967
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate">Proactive Intent Response Rate</a>
|
|
968
|
+
* </p>
|
|
969
|
+
* </dd>
|
|
970
|
+
* <dt>PROACTIVE_INTENTS_ANSWERED</dt>
|
|
971
|
+
* <dd>
|
|
972
|
+
* <p>Unit: Count</p>
|
|
973
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
974
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered">Proactive Intents Answered</a>
|
|
975
|
+
* </p>
|
|
976
|
+
* </dd>
|
|
977
|
+
* <dt>PROACTIVE_INTENTS_DETECTED</dt>
|
|
978
|
+
* <dd>
|
|
979
|
+
* <p>Unit: Count</p>
|
|
980
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
981
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected">Proactive Intents Detected</a>
|
|
982
|
+
* </p>
|
|
983
|
+
* </dd>
|
|
984
|
+
* <dt>PROACTIVE_INTENTS_ENGAGED</dt>
|
|
985
|
+
* <dd>
|
|
986
|
+
* <p>Unit: Count</p>
|
|
987
|
+
* <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
|
|
988
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged">Proactive Intents Engaged</a>
|
|
989
|
+
* </p>
|
|
990
|
+
* </dd>
|
|
991
|
+
* <dt>AVG_HOLD_TIME</dt>
|
|
992
|
+
* <dd>
|
|
993
|
+
* <p>Unit: Seconds</p>
|
|
994
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
995
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
996
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
|
|
997
|
+
* time</a>
|
|
998
|
+
* </p>
|
|
999
|
+
* <note>
|
|
1000
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1001
|
+
* </note>
|
|
1002
|
+
* </dd>
|
|
1003
|
+
* <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt>
|
|
1004
|
+
* <dd>
|
|
1005
|
+
* <p>Unit: Seconds</p>
|
|
1006
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1007
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1008
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts">Average customer
|
|
1009
|
+
* hold time all contacts</a>
|
|
1010
|
+
* </p>
|
|
1011
|
+
* </dd>
|
|
1012
|
+
* <dt>AVG_HOLDS</dt>
|
|
1013
|
+
* <dd>
|
|
1014
|
+
* <p>Unit: Count</p>
|
|
1015
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
1016
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1017
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds">Average holds</a>
|
|
1018
|
+
* </p>
|
|
1019
|
+
* <note>
|
|
1020
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1021
|
+
* </note>
|
|
1022
|
+
* </dd>
|
|
1023
|
+
* <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
|
|
1024
|
+
* <dd>
|
|
1025
|
+
* <p>Unit: Seconds</p>
|
|
1026
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1027
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1028
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
|
|
1029
|
+
* agent interaction and customer hold time</a>
|
|
1030
|
+
* </p>
|
|
1031
|
+
* </dd>
|
|
1032
|
+
* <dt>AVG_INTERACTION_TIME</dt>
|
|
1033
|
+
* <dd>
|
|
1034
|
+
* <p>Unit: Seconds</p>
|
|
1035
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>
|
|
1036
|
+
* </p>
|
|
1037
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
|
|
1038
|
+
* Q in Connect</p>
|
|
1039
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time">Average agent interaction
|
|
1040
|
+
* time</a>
|
|
1041
|
+
* </p>
|
|
1042
|
+
* <note>
|
|
1043
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1044
|
+
* </note>
|
|
1045
|
+
* </dd>
|
|
1046
|
+
* <dt>AVG_INTERRUPTIONS_AGENT</dt>
|
|
1047
|
+
* <dd>
|
|
1048
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1049
|
+
* <p>Unit: Count</p>
|
|
1050
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1051
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1052
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions">Average agent
|
|
1053
|
+
* interruptions</a>
|
|
1054
|
+
* </p>
|
|
1055
|
+
* </dd>
|
|
1056
|
+
* <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
|
|
1057
|
+
* <dd>
|
|
1058
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1059
|
+
* <p>Unit: Seconds</p>
|
|
1060
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1061
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1062
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time">Average agent
|
|
1063
|
+
* interruption time</a>
|
|
1064
|
+
* </p>
|
|
1065
|
+
* </dd>
|
|
1066
|
+
* <dt>AVG_MESSAGE_LENGTH_AGENT</dt>
|
|
1067
|
+
* <dd>
|
|
1068
|
+
* <p>Unit: Count</p>
|
|
1069
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1070
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1071
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length">Average agent message
|
|
1072
|
+
* length</a>
|
|
1073
|
+
* </p>
|
|
1074
|
+
* </dd>
|
|
1075
|
+
* <dt>AVG_MESSAGE_LENGTH_CUSTOMER</dt>
|
|
1076
|
+
* <dd>
|
|
1077
|
+
* <p>Unit: Count</p>
|
|
1078
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1079
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1080
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length">Average customer message
|
|
1081
|
+
* length</a>
|
|
1082
|
+
* </p>
|
|
1083
|
+
* </dd>
|
|
1084
|
+
* <dt>AVG_MESSAGES</dt>
|
|
1085
|
+
* <dd>
|
|
1086
|
+
* <p>Unit: Count</p>
|
|
1087
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1088
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1089
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages">Average messages</a>
|
|
1090
|
+
* </p>
|
|
1091
|
+
* </dd>
|
|
1092
|
+
* <dt>AVG_MESSAGES_AGENT</dt>
|
|
1093
|
+
* <dd>
|
|
1094
|
+
* <p>Unit: Count</p>
|
|
1095
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1096
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1097
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages">Average agent
|
|
1098
|
+
* messages</a>
|
|
1099
|
+
* </p>
|
|
1100
|
+
* </dd>
|
|
1101
|
+
* <dt>AVG_MESSAGES_BOT</dt>
|
|
1102
|
+
* <dd>
|
|
1103
|
+
* <p>Unit: Count</p>
|
|
1104
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1105
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1106
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages">Average bot messages</a>
|
|
1107
|
+
* </p>
|
|
1108
|
+
* </dd>
|
|
1109
|
+
* <dt>AVG_MESSAGES_CUSTOMER</dt>
|
|
1110
|
+
* <dd>
|
|
1111
|
+
* <p>Unit: Count</p>
|
|
1112
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1113
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1114
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages">Average customer
|
|
1115
|
+
* messages</a>
|
|
1116
|
+
* </p>
|
|
1117
|
+
* </dd>
|
|
1118
|
+
* <dt>AVG_NON_TALK_TIME</dt>
|
|
1119
|
+
* <dd>
|
|
1120
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1121
|
+
* <p>Unit: Seconds</p>
|
|
1122
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1123
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1124
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time">Average non-talk time</a>
|
|
1125
|
+
* </p>
|
|
1126
|
+
* </dd>
|
|
1127
|
+
* <dt>AVG_QUEUE_ANSWER_TIME</dt>
|
|
1128
|
+
* <dd>
|
|
1129
|
+
* <p>Unit: Seconds</p>
|
|
1130
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
|
|
1131
|
+
* Q in Connect</p>
|
|
1132
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time">Average queue answer
|
|
1133
|
+
* time</a>
|
|
1134
|
+
* </p>
|
|
1135
|
+
* <p>Valid metric level filters: <code>INITIATION_METHOD</code>, <code>FEATURE</code>,
|
|
1136
|
+
* <code>DISCONNECT_REASON</code>
|
|
1137
|
+
* </p>
|
|
1138
|
+
* <note>
|
|
1139
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1140
|
+
* </note>
|
|
1141
|
+
* </dd>
|
|
1142
|
+
* <dt>AVG_QUEUE_ANSWER_TIME_CUSTOMER_FIRST_CALLBACK</dt>
|
|
1143
|
+
* <dd>
|
|
1144
|
+
* <p>Unit: Seconds</p>
|
|
1145
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
|
|
1146
|
+
* Connect, Agent Hierarchy</p>
|
|
1147
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback">Avg.
|
|
1148
|
+
* queue answer time - customer first callback</a>
|
|
1149
|
+
* </p>
|
|
1150
|
+
* </dd>
|
|
1151
|
+
* <dt>AVG_RESPONSE_TIME_AGENT</dt>
|
|
1152
|
+
* <dd>
|
|
1153
|
+
* <p>Unit: Seconds</p>
|
|
1154
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1155
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1156
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent">Average agent response
|
|
1157
|
+
* time</a>
|
|
1158
|
+
* </p>
|
|
1159
|
+
* </dd>
|
|
1160
|
+
* <dt>AVG_RESPONSE_TIME_CUSTOMER</dt>
|
|
1161
|
+
* <dd>
|
|
1162
|
+
* <p>Unit: Seconds</p>
|
|
1163
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1164
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1165
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent">Average customer response
|
|
1166
|
+
* time</a>
|
|
1167
|
+
* </p>
|
|
1168
|
+
* </dd>
|
|
1169
|
+
* <dt>AVG_RESOLUTION_TIME</dt>
|
|
1170
|
+
* <dd>
|
|
1171
|
+
* <p>Unit: Seconds</p>
|
|
1172
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1173
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time">Average resolution time</a>
|
|
1174
|
+
* </p>
|
|
1175
|
+
* </dd>
|
|
1176
|
+
* <dt>AVG_TALK_TIME</dt>
|
|
1177
|
+
* <dd>
|
|
1178
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1179
|
+
* <p>Unit: Seconds</p>
|
|
1180
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1181
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1182
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time">Average talk time</a>
|
|
1183
|
+
* </p>
|
|
1184
|
+
* </dd>
|
|
1185
|
+
* <dt>AVG_TALK_TIME_AGENT</dt>
|
|
1186
|
+
* <dd>
|
|
1187
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1188
|
+
* <p>Unit: Seconds</p>
|
|
1189
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1190
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1191
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time">Average agent talk time</a>
|
|
1192
|
+
* </p>
|
|
1193
|
+
* </dd>
|
|
1194
|
+
* <dt>AVG_TALK_TIME_CUSTOMER</dt>
|
|
1195
|
+
* <dd>
|
|
1196
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1197
|
+
* <p>Unit: Seconds</p>
|
|
1198
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1199
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1200
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time">Average customer talk
|
|
1201
|
+
* time</a>
|
|
1202
|
+
* </p>
|
|
1203
|
+
* </dd>
|
|
1204
|
+
* <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt>
|
|
1205
|
+
* <dd>
|
|
1206
|
+
* <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
|
|
1207
|
+
* delivery modes.</p>
|
|
1208
|
+
* <p>Unit: Seconds</p>
|
|
1209
|
+
* <p>Valid groupings and filters: Campaign</p>
|
|
1210
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection">Average wait
|
|
1211
|
+
* time after customer connection</a>
|
|
1212
|
+
* </p>
|
|
1213
|
+
* </dd>
|
|
1214
|
+
* <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_FIRST_CALLBACK_CONNECTION</dt>
|
|
1215
|
+
* <dd>
|
|
1216
|
+
* <p>Unit: Seconds</p>
|
|
1217
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
|
|
1218
|
+
* Connect, Agent Hierarchy</p>
|
|
1219
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback">Avg. wait time after customer connection - customer first callback</a>
|
|
1220
|
+
* </p>
|
|
1221
|
+
* </dd>
|
|
1222
|
+
* <dt>AVG_WEIGHTED_EVALUATION_SCORE</dt>
|
|
1223
|
+
* <dd>
|
|
1224
|
+
* <p>Unit: Percent</p>
|
|
1225
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form Id, Evaluation Section ID, Evaluation Question
|
|
1226
|
+
* ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
|
|
1227
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score">Average weighted
|
|
1228
|
+
* evaluation score</a>
|
|
1229
|
+
* </p>
|
|
1230
|
+
* </dd>
|
|
1231
|
+
* <dt>BOT_CONVERSATIONS_COMPLETED</dt>
|
|
1232
|
+
* <dd>
|
|
1233
|
+
* <p>Unit: Count</p>
|
|
1234
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
1235
|
+
* Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
|
|
1236
|
+
* Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
1237
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed">Bot conversations completed</a>
|
|
1238
|
+
* </p>
|
|
1239
|
+
* </dd>
|
|
1240
|
+
* <dt>BOT_INTENTS_COMPLETED</dt>
|
|
1241
|
+
* <dd>
|
|
1242
|
+
* <p>Unit: Count</p>
|
|
1243
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
1244
|
+
* Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
|
|
1245
|
+
* published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
1246
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed">Bot intents completed</a>
|
|
1247
|
+
* </p>
|
|
1248
|
+
* </dd>
|
|
1249
|
+
* <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt>
|
|
1250
|
+
* <dd>
|
|
1251
|
+
* <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
|
|
1252
|
+
* delivery modes.</p>
|
|
1253
|
+
* <p>Unit: Count</p>
|
|
1254
|
+
* <p>Valid groupings and filters: Agent, Campaign</p>
|
|
1255
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1256
|
+
* For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
|
|
1257
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x">Campaign contacts
|
|
1258
|
+
* abandoned after X</a>
|
|
1259
|
+
* </p>
|
|
1260
|
+
* </dd>
|
|
1261
|
+
* <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt>
|
|
1262
|
+
* <dd>
|
|
1263
|
+
* <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
|
|
1264
|
+
* delivery modes.</p>
|
|
1265
|
+
* <p>Unit: Percent</p>
|
|
1266
|
+
* <p>Valid groupings and filters: Agent, Campaign</p>
|
|
1267
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1268
|
+
* For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
|
|
1269
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate">Campaign
|
|
1270
|
+
* contacts abandoned after X rate</a>
|
|
1271
|
+
* </p>
|
|
1272
|
+
* </dd>
|
|
1273
|
+
* <dt>CAMPAIGN_INTERACTIONS</dt>
|
|
1274
|
+
* <dd>
|
|
1275
|
+
* <p>This metric is available only for outbound campaigns using the email delivery mode. </p>
|
|
1276
|
+
* <p>Unit: Count</p>
|
|
1277
|
+
* <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
|
|
1278
|
+
* <p>Valid groupings and filters: Campaign</p>
|
|
1279
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions">Campaign interactions</a>
|
|
1280
|
+
* </p>
|
|
1281
|
+
* </dd>
|
|
1282
|
+
* <dt>CAMPAIGN_PROGRESS_RATE</dt>
|
|
1283
|
+
* <dd>
|
|
1284
|
+
* <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
|
|
1285
|
+
* for event triggered campaigns.</p>
|
|
1286
|
+
* <p>Unit: Percent</p>
|
|
1287
|
+
* <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
|
|
1288
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate">Campaign progress rate</a>
|
|
1289
|
+
* </p>
|
|
1290
|
+
* </dd>
|
|
1291
|
+
* <dt>CAMPAIGN_SEND_ATTEMPTS</dt>
|
|
1292
|
+
* <dd>
|
|
1293
|
+
* <p>This metric is available only for outbound campaigns.</p>
|
|
1294
|
+
* <p>Unit: Count</p>
|
|
1295
|
+
* <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype </p>
|
|
1296
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts">Campaign send attempts</a>
|
|
1297
|
+
* </p>
|
|
1298
|
+
* </dd>
|
|
1299
|
+
* <dt>CAMPAIGN_SEND_EXCLUSIONS</dt>
|
|
1300
|
+
* <dd>
|
|
1301
|
+
* <p>This metric is available only for outbound campaigns.</p>
|
|
1302
|
+
* <p>Valid metric filter key: CAMPAIGN_EXCLUDED_EVENT_TYPE</p>
|
|
1303
|
+
* <p>Unit: Count</p>
|
|
1304
|
+
* <p>Valid groupings and filters: Campaign, Campaign Excluded Event Type, Campaign Execution Timestamp</p>
|
|
1305
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions">Campaign send
|
|
1306
|
+
* exclusions</a>
|
|
1307
|
+
* </p>
|
|
1308
|
+
* </dd>
|
|
1309
|
+
* <dt>CASES_CREATED</dt>
|
|
1310
|
+
* <dd>
|
|
1311
|
+
* <p>Unit: Count</p>
|
|
1312
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
1313
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
1314
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created">Cases created</a>
|
|
1315
|
+
* </p>
|
|
1316
|
+
* </dd>
|
|
1317
|
+
* <dt>CONTACTS_CREATED</dt>
|
|
1318
|
+
* <dd>
|
|
1319
|
+
* <p>Unit: Count</p>
|
|
1320
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>
|
|
1321
|
+
* </p>
|
|
1322
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
|
|
1323
|
+
* Q in Connect</p>
|
|
1324
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created">Contacts created</a>
|
|
1325
|
+
* </p>
|
|
1326
|
+
* <note>
|
|
1327
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1328
|
+
* </note>
|
|
1329
|
+
* </dd>
|
|
1330
|
+
* <dt>CONTACTS_HANDLED</dt>
|
|
1331
|
+
* <dd>
|
|
1332
|
+
* <p>Unit: Count</p>
|
|
1333
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>
|
|
1334
|
+
* </p>
|
|
1335
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
1336
|
+
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
|
|
1337
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
|
|
1338
|
+
* </p>
|
|
1339
|
+
* <note>
|
|
1340
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1341
|
+
* </note>
|
|
1342
|
+
* </dd>
|
|
1343
|
+
* <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>
|
|
1344
|
+
* <dd>
|
|
1345
|
+
* <p>Unit: Count</p>
|
|
1346
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>
|
|
1347
|
+
* </p>
|
|
1348
|
+
* <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
|
|
1349
|
+
* Q in Connect</p>
|
|
1350
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp">Contacts handled (connected to agent timestamp)</a>
|
|
1351
|
+
* </p>
|
|
1352
|
+
* </dd>
|
|
1353
|
+
* <dt>CONTACTS_HOLD_ABANDONS</dt>
|
|
1354
|
+
* <dd>
|
|
1355
|
+
* <p>Unit: Count</p>
|
|
1356
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1357
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1358
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
|
|
1359
|
+
* disconnect</a>
|
|
1360
|
+
* </p>
|
|
1361
|
+
* </dd>
|
|
1362
|
+
* <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>
|
|
1363
|
+
* <dd>
|
|
1364
|
+
* <p>Unit: Count</p>
|
|
1365
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1366
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect">Contacts hold agent
|
|
1367
|
+
* disconnect</a>
|
|
1368
|
+
* </p>
|
|
1369
|
+
* </dd>
|
|
1370
|
+
* <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>
|
|
1371
|
+
* <dd>
|
|
1372
|
+
* <p>Unit: Count</p>
|
|
1373
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1374
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect">Contacts hold customer
|
|
1375
|
+
* disconnect</a>
|
|
1376
|
+
* </p>
|
|
1377
|
+
* </dd>
|
|
1378
|
+
* <dt>CONTACTS_PUT_ON_HOLD</dt>
|
|
1379
|
+
* <dd>
|
|
1380
|
+
* <p>Unit: Count</p>
|
|
1381
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1382
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold">Contacts put on hold</a>
|
|
1383
|
+
* </p>
|
|
1384
|
+
* </dd>
|
|
1385
|
+
* <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>
|
|
1386
|
+
* <dd>
|
|
1387
|
+
* <p>Unit: Count</p>
|
|
1388
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1389
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external">Contacts transferred
|
|
1390
|
+
* out external</a>
|
|
1391
|
+
* </p>
|
|
1392
|
+
* </dd>
|
|
1393
|
+
* <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>
|
|
1394
|
+
* <dd>
|
|
1395
|
+
* <p>Unit: Percent</p>
|
|
1396
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1397
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal">Contacts transferred
|
|
1398
|
+
* out internal</a>
|
|
1399
|
+
* </p>
|
|
1400
|
+
* </dd>
|
|
1401
|
+
* <dt>CONTACTS_QUEUED</dt>
|
|
1402
|
+
* <dd>
|
|
1403
|
+
* <p>Unit: Count</p>
|
|
1404
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1405
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1406
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
|
|
1407
|
+
* </p>
|
|
1408
|
+
* </dd>
|
|
1409
|
+
* <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
|
|
1410
|
+
* <dd>
|
|
1411
|
+
* <p>Unit: Count</p>
|
|
1412
|
+
* <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p>
|
|
1413
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue">Contacts queued (enqueue
|
|
1414
|
+
* timestamp)</a>
|
|
1415
|
+
* </p>
|
|
1416
|
+
* </dd>
|
|
1417
|
+
* <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>
|
|
1418
|
+
* <dd>
|
|
1419
|
+
* <p>Unit: Count</p>
|
|
1420
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
|
|
1421
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1422
|
+
* For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
|
|
1423
|
+
* equal").</p>
|
|
1424
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue">Contacts removed from queue
|
|
1425
|
+
* in X seconds</a>
|
|
1426
|
+
* </p>
|
|
1427
|
+
* </dd>
|
|
1428
|
+
* <dt>CONTACTS_RESOLVED_IN_X</dt>
|
|
1429
|
+
* <dd>
|
|
1430
|
+
* <p>Unit: Count</p>
|
|
1431
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1432
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1433
|
+
* For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
|
|
1434
|
+
* equal").</p>
|
|
1435
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved">Contacts resolved in X</a>
|
|
1436
|
+
* </p>
|
|
1437
|
+
* </dd>
|
|
1438
|
+
* <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
1439
|
+
* <dd>
|
|
1440
|
+
* <p>Unit: Count</p>
|
|
1441
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
|
|
1442
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1443
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
|
|
1444
|
+
* out</a>
|
|
1445
|
+
* </p>
|
|
1446
|
+
* <note>
|
|
1447
|
+
* <p>Feature is a valid filter but not a valid grouping.</p>
|
|
1448
|
+
* </note>
|
|
1449
|
+
* </dd>
|
|
1450
|
+
* <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
|
|
1451
|
+
* <dd>
|
|
1452
|
+
* <p>Unit: Count</p>
|
|
1453
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1454
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1455
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent">Contacts transferred
|
|
1456
|
+
* out by agent</a>
|
|
1457
|
+
* </p>
|
|
1458
|
+
* </dd>
|
|
1459
|
+
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
|
|
1460
|
+
* <dd>
|
|
1461
|
+
* <p>Unit: Count</p>
|
|
1462
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1463
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1464
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
|
|
1465
|
+
* queue</a>
|
|
1466
|
+
* </p>
|
|
1467
|
+
* </dd>
|
|
1468
|
+
* <dt>CURRENT_CASES</dt>
|
|
1469
|
+
* <dd>
|
|
1470
|
+
* <p>Unit: Count</p>
|
|
1471
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
1472
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
1473
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases">Current cases</a>
|
|
1474
|
+
* </p>
|
|
1475
|
+
* </dd>
|
|
1476
|
+
* <dt>CONVERSATIONS_ABANDONED</dt>
|
|
1477
|
+
* <dd>
|
|
1478
|
+
* <p>Unit: Count</p>
|
|
1479
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
|
|
1480
|
+
* Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
|
|
1481
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned">Conversations
|
|
1482
|
+
* abandoned</a>
|
|
1483
|
+
* </p>
|
|
1484
|
+
* </dd>
|
|
1485
|
+
* <dt>DELIVERY_ATTEMPTS</dt>
|
|
1486
|
+
* <dd>
|
|
1487
|
+
* <p>This metric is available only for outbound campaigns.</p>
|
|
1488
|
+
* <p>Unit: Count</p>
|
|
1489
|
+
* <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
|
|
1490
|
+
* <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
|
|
1491
|
+
* </p>
|
|
1492
|
+
* <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Campaign Delivery EventType, Channel,
|
|
1493
|
+
* contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
|
|
1494
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts">Delivery attempts</a>
|
|
1495
|
+
* </p>
|
|
1496
|
+
* <note>
|
|
1497
|
+
* <p>Campaign Delivery EventType filter and grouping are only available for SMS and Email campaign delivery
|
|
1498
|
+
* modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
|
|
1499
|
+
* for agent assisted voice and automated voice delivery modes. </p>
|
|
1500
|
+
* </note>
|
|
1501
|
+
* </dd>
|
|
1502
|
+
* <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt>
|
|
1503
|
+
* <dd>
|
|
1504
|
+
* <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
|
|
1505
|
+
* voice delivery modes are only available with answering machine detection enabled.</p>
|
|
1506
|
+
* <p>Unit: Percent</p>
|
|
1507
|
+
* <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
|
|
1508
|
+
* <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
|
|
1509
|
+
* </p>
|
|
1510
|
+
* <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Channel,
|
|
1511
|
+
* contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
|
|
1512
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate">Delivery attempt
|
|
1513
|
+
* disposition rate</a>
|
|
1514
|
+
* </p>
|
|
1515
|
+
* <note>
|
|
1516
|
+
* <p>Campaign Delivery Event Type filter and grouping are only available for SMS and Email campaign delivery
|
|
1517
|
+
* modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
|
|
1518
|
+
* for agent assisted voice and automated voice delivery modes. </p>
|
|
1519
|
+
* </note>
|
|
1520
|
+
* </dd>
|
|
1521
|
+
* <dt>EVALUATIONS_PERFORMED</dt>
|
|
1522
|
+
* <dd>
|
|
1523
|
+
* <p>Unit: Count</p>
|
|
1524
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
|
|
1525
|
+
* Routing Profile</p>
|
|
1526
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed">Evaluations
|
|
1527
|
+
* performed</a>
|
|
1528
|
+
* </p>
|
|
1529
|
+
* </dd>
|
|
1530
|
+
* <dt>FLOWS_OUTCOME</dt>
|
|
1531
|
+
* <dd>
|
|
1532
|
+
* <p>Unit: Count</p>
|
|
1533
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
1534
|
+
* next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
1535
|
+
* published timestamp</p>
|
|
1536
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flows outcome</a>
|
|
1537
|
+
* </p>
|
|
1538
|
+
* </dd>
|
|
1539
|
+
* <dt>FLOWS_STARTED</dt>
|
|
1540
|
+
* <dd>
|
|
1541
|
+
* <p>Unit: Count</p>
|
|
1542
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
1543
|
+
* resource ID, Initiation method, Resource published timestamp</p>
|
|
1544
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started">Flows started</a>
|
|
1545
|
+
* </p>
|
|
1546
|
+
* </dd>
|
|
1547
|
+
* <dt>HUMAN_ANSWERED_CALLS</dt>
|
|
1548
|
+
* <dd>
|
|
1549
|
+
* <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
|
|
1550
|
+
* voice delivery modes are only available with answering machine detection enabled. </p>
|
|
1551
|
+
* <p>Unit: Count</p>
|
|
1552
|
+
* <p>Valid groupings and filters: Agent, Campaign</p>
|
|
1553
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered">Human answered</a>
|
|
1554
|
+
* </p>
|
|
1555
|
+
* </dd>
|
|
1556
|
+
* <dt>MAX_FLOW_TIME</dt>
|
|
1557
|
+
* <dd>
|
|
1558
|
+
* <p>Unit: Seconds</p>
|
|
1559
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
1560
|
+
* next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
1561
|
+
* published timestamp</p>
|
|
1562
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time">Maximum flow time</a>
|
|
1563
|
+
* </p>
|
|
1564
|
+
* </dd>
|
|
1565
|
+
* <dt>MAX_QUEUED_TIME</dt>
|
|
1566
|
+
* <dd>
|
|
1567
|
+
* <p>Unit: Seconds</p>
|
|
1568
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1569
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1570
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time">Maximum queued time</a>
|
|
1571
|
+
* </p>
|
|
1572
|
+
* </dd>
|
|
1573
|
+
* <dt>MIN_FLOW_TIME</dt>
|
|
1574
|
+
* <dd>
|
|
1575
|
+
* <p>Unit: Seconds</p>
|
|
1576
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
1577
|
+
* next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
1578
|
+
* published timestamp</p>
|
|
1579
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
|
|
1580
|
+
* </p>
|
|
1581
|
+
* </dd>
|
|
1582
|
+
* <dt>PERCENT_AUTOMATIC_FAILS</dt>
|
|
1583
|
+
* <dd>
|
|
1584
|
+
* <p>Unit: Percent</p>
|
|
1585
|
+
* <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
|
|
1586
|
+
* Routing Profile</p>
|
|
1587
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent">Automatic fails percent</a>
|
|
1588
|
+
* </p>
|
|
1589
|
+
* </dd>
|
|
1590
|
+
* <dt>PERCENT_BOT_CONVERSATIONS_OUTCOME</dt>
|
|
1591
|
+
* <dd>
|
|
1592
|
+
* <p>Unit: Percent</p>
|
|
1593
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
1594
|
+
* Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
|
|
1595
|
+
* Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
1596
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome">Percent bot conversations
|
|
1597
|
+
* outcome</a>
|
|
1598
|
+
* </p>
|
|
1599
|
+
* </dd>
|
|
1600
|
+
* <dt>PERCENT_BOT_INTENTS_OUTCOME</dt>
|
|
1601
|
+
* <dd>
|
|
1602
|
+
* <p>Unit: Percent</p>
|
|
1603
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
|
|
1604
|
+
* Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
|
|
1605
|
+
* published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
|
|
1606
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome">Percent bot intents outcome</a>
|
|
1607
|
+
* </p>
|
|
1608
|
+
* </dd>
|
|
1609
|
+
* <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
|
|
1610
|
+
* <dd>
|
|
1611
|
+
* <p>Unit: Percent</p>
|
|
1612
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
1613
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
1614
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact">Cases resolved on first
|
|
1615
|
+
* contact</a>
|
|
1616
|
+
* </p>
|
|
1617
|
+
* </dd>
|
|
1618
|
+
* <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
|
|
1619
|
+
* <dd>
|
|
1620
|
+
* <p>Unit: Percent</p>
|
|
1621
|
+
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
1622
|
+
* <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
|
|
1623
|
+
* </dd>
|
|
1624
|
+
* <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
|
|
1625
|
+
* <dd>
|
|
1626
|
+
* <p>Unit: Percent</p>
|
|
1627
|
+
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
1628
|
+
* <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
|
|
1629
|
+
* </dd>
|
|
1630
|
+
* <dt>PERCENT_FLOWS_OUTCOME</dt>
|
|
1631
|
+
* <dd>
|
|
1632
|
+
* <p>Unit: Percent</p>
|
|
1633
|
+
* <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>
|
|
1634
|
+
* </p>
|
|
1635
|
+
* <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
|
|
1636
|
+
* next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
|
|
1637
|
+
* published timestamp</p>
|
|
1638
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage">Flows outcome
|
|
1639
|
+
* percentage</a>.</p>
|
|
1640
|
+
* <note>
|
|
1641
|
+
* <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>
|
|
1642
|
+
* </note>
|
|
1643
|
+
* </dd>
|
|
1644
|
+
* <dt>PERCENT_NON_TALK_TIME</dt>
|
|
1645
|
+
* <dd>
|
|
1646
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1647
|
+
* <p>Unit: Percentage</p>
|
|
1648
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1649
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1650
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent">Non-talk time percent</a>
|
|
1651
|
+
* </p>
|
|
1652
|
+
* </dd>
|
|
1653
|
+
* <dt>PERCENT_TALK_TIME</dt>
|
|
1654
|
+
* <dd>
|
|
1655
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1656
|
+
* <p>Unit: Percentage</p>
|
|
1657
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1658
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1659
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent">Talk time percent</a>
|
|
1660
|
+
* </p>
|
|
1661
|
+
* </dd>
|
|
1662
|
+
* <dt>PERCENT_TALK_TIME_AGENT</dt>
|
|
1663
|
+
* <dd>
|
|
1664
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1665
|
+
* <p>Unit: Percentage</p>
|
|
1666
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1667
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1668
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent">Agent talk time percent</a>
|
|
1669
|
+
* </p>
|
|
1670
|
+
* </dd>
|
|
1671
|
+
* <dt>PERCENT_TALK_TIME_CUSTOMER</dt>
|
|
1672
|
+
* <dd>
|
|
1673
|
+
* <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
|
|
1674
|
+
* <p>Unit: Percentage</p>
|
|
1675
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1676
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1677
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent">Customer talk time
|
|
1678
|
+
* percent</a>
|
|
1679
|
+
* </p>
|
|
1680
|
+
* </dd>
|
|
1681
|
+
* <dt>RECIPIENTS_ATTEMPTED</dt>
|
|
1682
|
+
* <dd>
|
|
1683
|
+
* <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
|
|
1684
|
+
* for event triggered campaigns.</p>
|
|
1685
|
+
* <p>Unit: Count</p>
|
|
1686
|
+
* <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
|
|
1687
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted">Recipients attempted</a>
|
|
1688
|
+
* </p>
|
|
1689
|
+
* </dd>
|
|
1690
|
+
* <dt>RECIPIENTS_INTERACTED</dt>
|
|
1691
|
+
* <dd>
|
|
1692
|
+
* <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
|
|
1693
|
+
* for event triggered campaigns.</p>
|
|
1694
|
+
* <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
|
|
1695
|
+
* <p>Unit: Count</p>
|
|
1696
|
+
* <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype, Campaign Execution
|
|
1697
|
+
* Timestamp</p>
|
|
1698
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted">Recipients interacted</a>
|
|
1699
|
+
* </p>
|
|
1700
|
+
* </dd>
|
|
1701
|
+
* <dt>RECIPIENTS_TARGETED</dt>
|
|
1702
|
+
* <dd>
|
|
1703
|
+
* <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
|
|
1704
|
+
* for event triggered campaigns.</p>
|
|
1705
|
+
* <p>Unit: Count</p>
|
|
1706
|
+
* <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
|
|
1707
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted">Recipients targeted</a>
|
|
1708
|
+
* </p>
|
|
1709
|
+
* </dd>
|
|
1710
|
+
* <dt>REOPENED_CASE_ACTIONS</dt>
|
|
1711
|
+
* <dd>
|
|
1712
|
+
* <p>Unit: Count</p>
|
|
1713
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
1714
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
1715
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened">Cases reopened</a>
|
|
1716
|
+
* </p>
|
|
1717
|
+
* </dd>
|
|
1718
|
+
* <dt>RESOLVED_CASE_ACTIONS</dt>
|
|
1719
|
+
* <dd>
|
|
1720
|
+
* <p>Unit: Count</p>
|
|
1721
|
+
* <p>Required filter key: CASE_TEMPLATE_ARN</p>
|
|
1722
|
+
* <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
|
|
1723
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved">Cases resolved</a>
|
|
1724
|
+
* </p>
|
|
1725
|
+
* </dd>
|
|
1726
|
+
* <dt>SERVICE_LEVEL</dt>
|
|
1727
|
+
* <dd>
|
|
1728
|
+
* <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
|
|
1729
|
+
* <p>Unit: Percent</p>
|
|
1730
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
|
|
1731
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1732
|
+
* For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
|
|
1733
|
+
* equal").</p>
|
|
1734
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a>
|
|
1735
|
+
* </p>
|
|
1736
|
+
* </dd>
|
|
1737
|
+
* <dt>STEP_CONTACTS_QUEUED</dt>
|
|
1738
|
+
* <dd>
|
|
1739
|
+
* <p>Unit: Count</p>
|
|
1740
|
+
* <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
|
|
1741
|
+
* <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
|
|
1742
|
+
* </dd>
|
|
1743
|
+
* <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
|
|
1744
|
+
* <dd>
|
|
1745
|
+
* <p>Unit: Seconds</p>
|
|
1746
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1747
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
|
|
1748
|
+
* </p>
|
|
1749
|
+
* </dd>
|
|
1750
|
+
* <dt>SUM_CONNECTING_TIME_AGENT</dt>
|
|
1751
|
+
* <dd>
|
|
1752
|
+
* <p>Unit: Seconds</p>
|
|
1753
|
+
* <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys
|
|
1754
|
+
* as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
|
|
1755
|
+
* <code>API</code> | <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
|
|
1756
|
+
* </p>
|
|
1757
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
1758
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time">Agent API connecting
|
|
1759
|
+
* time</a>
|
|
1760
|
+
* </p>
|
|
1761
|
+
* <note>
|
|
1762
|
+
* <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
|
|
1763
|
+
* </note>
|
|
1764
|
+
* </dd>
|
|
1765
|
+
* <dt>CONTACTS_ABANDONED</dt>
|
|
1766
|
+
* <dd>
|
|
1767
|
+
* <p>Unit: Count</p>
|
|
1768
|
+
* <p>Metric filter: </p>
|
|
1769
|
+
* <ul>
|
|
1770
|
+
* <li>
|
|
1771
|
+
* <p>Valid values: <code>API</code>| <code>INCOMING</code> | <code>OUTBOUND</code> | <code>TRANSFER</code> |
|
|
1772
|
+
* <code>CALLBACK</code> | <code>QUEUE_TRANSFER</code>| <code>Disconnect</code> |
|
|
1773
|
+
* <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
|
|
1774
|
+
* </p>
|
|
1775
|
+
* </li>
|
|
1776
|
+
* </ul>
|
|
1777
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1778
|
+
* contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
|
|
1779
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contact abandoned</a>
|
|
1780
|
+
* </p>
|
|
1781
|
+
* </dd>
|
|
1782
|
+
* <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
|
|
1783
|
+
* <dd>
|
|
1784
|
+
* <p>Unit: Count</p>
|
|
1785
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1786
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1787
|
+
* For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
|
|
1788
|
+
* equal").</p>
|
|
1789
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds">Contacts abandoned in X
|
|
1790
|
+
* seconds</a>
|
|
1791
|
+
* </p>
|
|
1792
|
+
* </dd>
|
|
1793
|
+
* <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
|
|
1794
|
+
* <dd>
|
|
1795
|
+
* <p>Unit: Count</p>
|
|
1796
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1797
|
+
* <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
|
|
1798
|
+
* For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
|
|
1799
|
+
* equal").</p>
|
|
1800
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds">Contacts answered in X
|
|
1801
|
+
* seconds</a>
|
|
1802
|
+
* </p>
|
|
1803
|
+
* </dd>
|
|
1804
|
+
* <dt>SUM_CONTACT_FLOW_TIME</dt>
|
|
1805
|
+
* <dd>
|
|
1806
|
+
* <p>Unit: Seconds</p>
|
|
1807
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1808
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time">Contact flow time</a>
|
|
1809
|
+
* </p>
|
|
1810
|
+
* </dd>
|
|
1811
|
+
* <dt>SUM_CONTACT_TIME_AGENT</dt>
|
|
1812
|
+
* <dd>
|
|
1813
|
+
* <p>Unit: Seconds</p>
|
|
1814
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
1815
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time">Agent on contact time</a>
|
|
1816
|
+
* </p>
|
|
1817
|
+
* </dd>
|
|
1818
|
+
* <dt>SUM_CONTACTS_DISCONNECTED </dt>
|
|
1819
|
+
* <dd>
|
|
1820
|
+
* <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
|
|
1821
|
+
* </p>
|
|
1822
|
+
* <p>Unit: Count</p>
|
|
1823
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
|
|
1824
|
+
* contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1825
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected">Contact disconnected</a>
|
|
1826
|
+
* </p>
|
|
1827
|
+
* </dd>
|
|
1828
|
+
* <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
|
|
1829
|
+
* <dd>
|
|
1830
|
+
* <p>Unit: Seconds</p>
|
|
1831
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
1832
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time">Error status time</a>
|
|
1833
|
+
* </p>
|
|
1834
|
+
* </dd>
|
|
1835
|
+
* <dt>SUM_HANDLE_TIME</dt>
|
|
1836
|
+
* <dd>
|
|
1837
|
+
* <p>Unit: Seconds</p>
|
|
1838
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1839
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time">Contact handle time</a>
|
|
1840
|
+
* </p>
|
|
1841
|
+
* </dd>
|
|
1842
|
+
* <dt>SUM_HOLD_TIME</dt>
|
|
1843
|
+
* <dd>
|
|
1844
|
+
* <p>Unit: Count</p>
|
|
1845
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1846
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time">Customer hold time</a>
|
|
1847
|
+
* </p>
|
|
1848
|
+
* </dd>
|
|
1849
|
+
* <dt>SUM_IDLE_TIME_AGENT</dt>
|
|
1850
|
+
* <dd>
|
|
1851
|
+
* <p>Unit: Seconds</p>
|
|
1852
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
1853
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time">Agent idle time</a>
|
|
1854
|
+
* </p>
|
|
1855
|
+
* </dd>
|
|
1856
|
+
* <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>
|
|
1857
|
+
* <dd>
|
|
1858
|
+
* <p>Unit: Seconds</p>
|
|
1859
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
|
|
1860
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time">Agent interaction and
|
|
1861
|
+
* hold time</a>
|
|
1862
|
+
* </p>
|
|
1863
|
+
* </dd>
|
|
1864
|
+
* <dt>SUM_INTERACTION_TIME</dt>
|
|
1865
|
+
* <dd>
|
|
1866
|
+
* <p>Unit: Seconds</p>
|
|
1867
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
|
|
1868
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time">Agent interaction time</a>
|
|
1869
|
+
* </p>
|
|
1870
|
+
* </dd>
|
|
1871
|
+
* <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>
|
|
1872
|
+
* <dd>
|
|
1873
|
+
* <p>Unit: Seconds</p>
|
|
1874
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
1875
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time">Agent non-productive
|
|
1876
|
+
* time</a>
|
|
1877
|
+
* </p>
|
|
1878
|
+
* </dd>
|
|
1879
|
+
* <dt>SUM_ONLINE_TIME_AGENT</dt>
|
|
1880
|
+
* <dd>
|
|
1881
|
+
* <p>Unit: Seconds</p>
|
|
1882
|
+
* <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
|
|
1883
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time">Online time</a>
|
|
1884
|
+
* </p>
|
|
1885
|
+
* </dd>
|
|
1886
|
+
* <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
|
|
1887
|
+
* <dd>
|
|
1888
|
+
* <p>Unit: Count</p>
|
|
1889
|
+
* <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
|
|
1890
|
+
* <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts">Callback attempts</a>
|
|
1891
|
+
* </p>
|
|
1892
|
+
* </dd>
|
|
1893
|
+
* </dl>
|
|
1894
|
+
* @public
|
|
1895
|
+
*/
|
|
1896
|
+
Metrics: MetricV2[] | undefined;
|
|
1897
|
+
/**
|
|
1898
|
+
* <p>The token for the next set of results. Use the value returned in the previous
|
|
1899
|
+
* response in the next request to retrieve the next set of results.</p>
|
|
1900
|
+
* @public
|
|
1901
|
+
*/
|
|
1902
|
+
NextToken?: string | undefined;
|
|
1903
|
+
/**
|
|
1904
|
+
* <p>The maximum number of results to return per page.</p>
|
|
1905
|
+
* @public
|
|
1906
|
+
*/
|
|
1907
|
+
MaxResults?: number | undefined;
|
|
1908
|
+
}
|
|
1909
|
+
/**
|
|
1910
|
+
* <p>Contains the name, thresholds, and metric filters.</p>
|
|
1911
|
+
* @public
|
|
1912
|
+
*/
|
|
1913
|
+
export interface MetricDataV2 {
|
|
1914
|
+
/**
|
|
1915
|
+
* <p>The metric name or metricId, thresholds, and metric filters of the returned metric.</p>
|
|
1916
|
+
* @public
|
|
1917
|
+
*/
|
|
1918
|
+
Metric?: MetricV2 | undefined;
|
|
1919
|
+
/**
|
|
1920
|
+
* <p>The corresponding value of the metric returned in the response.</p>
|
|
1921
|
+
* @public
|
|
1922
|
+
*/
|
|
1923
|
+
Value?: number | undefined;
|
|
1924
|
+
}
|
|
1925
|
+
/**
|
|
1926
|
+
* <p>The interval period with the start and end time for the metrics.</p>
|
|
1927
|
+
* @public
|
|
1928
|
+
*/
|
|
1929
|
+
export interface MetricInterval {
|
|
1930
|
+
/**
|
|
1931
|
+
* <p>The interval period provided in the API request. </p>
|
|
1932
|
+
* @public
|
|
1933
|
+
*/
|
|
1934
|
+
Interval?: IntervalPeriod | undefined;
|
|
1935
|
+
/**
|
|
1936
|
+
* <p>The timestamp, in UNIX Epoch time format. Start time is based on the interval period selected. </p>
|
|
1937
|
+
* @public
|
|
1938
|
+
*/
|
|
1939
|
+
StartTime?: Date | undefined;
|
|
1940
|
+
/**
|
|
1941
|
+
* <p>The timestamp, in UNIX Epoch time format. End time is based on the interval period selected. For example, If
|
|
1942
|
+
* <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and <code>EndTime</code> in
|
|
1943
|
+
* the API request differs by 1 day, then 48 results are returned in the response. Each result is aggregated by the 30
|
|
1944
|
+
* minutes period, with each <code>StartTime</code> and <code>EndTime</code> differing by 30 minutes. </p>
|
|
1945
|
+
* @public
|
|
1946
|
+
*/
|
|
1947
|
+
EndTime?: Date | undefined;
|
|
1948
|
+
}
|
|
4
1949
|
/**
|
|
5
1950
|
* <p>Contains information about the metric results.</p>
|
|
6
1951
|
* @public
|
|
@@ -6281,78 +8226,158 @@ export interface NumberCondition {
|
|
|
6281
8226
|
ComparisonType?: NumberComparisonType | undefined;
|
|
6282
8227
|
}
|
|
6283
8228
|
/**
|
|
6284
|
-
* <p>
|
|
8229
|
+
* <p>The value of a contact evaluation attribute condition.</p>
|
|
6285
8230
|
* @public
|
|
6286
8231
|
*/
|
|
6287
|
-
export interface
|
|
8232
|
+
export interface ContactEvaluationAttributeValue {
|
|
6288
8233
|
/**
|
|
6289
|
-
* <p>
|
|
6290
|
-
* <code>OR</code> or <code>AND</code> (List of List) input where:</p>
|
|
6291
|
-
* <ul>
|
|
6292
|
-
* <li>
|
|
6293
|
-
* <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
|
|
6294
|
-
* </li>
|
|
6295
|
-
* <li>
|
|
6296
|
-
* <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
|
|
6297
|
-
* </li>
|
|
6298
|
-
* </ul>
|
|
8234
|
+
* <p>A string value for the attribute.</p>
|
|
6299
8235
|
* @public
|
|
6300
8236
|
*/
|
|
6301
|
-
|
|
8237
|
+
StringValue?: string | undefined;
|
|
6302
8238
|
}
|
|
6303
8239
|
/**
|
|
6304
|
-
* <p>
|
|
8240
|
+
* <p>An attribute condition for contact evaluation filtering.</p>
|
|
6305
8241
|
* @public
|
|
6306
8242
|
*/
|
|
6307
|
-
export interface
|
|
8243
|
+
export interface ContactEvaluationAttributeCondition {
|
|
6308
8244
|
/**
|
|
6309
|
-
* <p>The
|
|
8245
|
+
* <p>The key of the attribute.</p>
|
|
6310
8246
|
* @public
|
|
6311
8247
|
*/
|
|
6312
|
-
|
|
8248
|
+
AttributeKey?: ContactEvaluationAttributeKey | undefined;
|
|
6313
8249
|
/**
|
|
6314
|
-
* <p>The
|
|
8250
|
+
* <p>The value of the attribute.</p>
|
|
6315
8251
|
* @public
|
|
6316
8252
|
*/
|
|
6317
|
-
|
|
8253
|
+
AttributeValue?: ContactEvaluationAttributeValue | undefined;
|
|
6318
8254
|
/**
|
|
6319
|
-
* <p>The
|
|
8255
|
+
* <p>The comparison type for the condition.</p>
|
|
6320
8256
|
* @public
|
|
6321
8257
|
*/
|
|
6322
|
-
|
|
8258
|
+
ComparisonType?: ContactEvaluationAttributeComparisonType | undefined;
|
|
8259
|
+
}
|
|
8260
|
+
/**
|
|
8261
|
+
* <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
|
|
8262
|
+
* @public
|
|
8263
|
+
*/
|
|
8264
|
+
export interface ContactEvaluationAttributeAndCondition {
|
|
6323
8265
|
/**
|
|
6324
|
-
* <p>
|
|
8266
|
+
* <p>A list of tag conditions to apply.</p>
|
|
6325
8267
|
* @public
|
|
6326
8268
|
*/
|
|
6327
|
-
|
|
8269
|
+
TagConditions?: TagCondition[] | undefined;
|
|
6328
8270
|
/**
|
|
6329
|
-
* <p>
|
|
8271
|
+
* <p>A list of attribute conditions to apply.</p>
|
|
6330
8272
|
* @public
|
|
6331
8273
|
*/
|
|
6332
|
-
|
|
8274
|
+
AttributeConditions?: ContactEvaluationAttributeCondition[] | undefined;
|
|
8275
|
+
}
|
|
8276
|
+
/**
|
|
8277
|
+
* <p>An object that can be used to specify tag conditions and attribute conditions inside the
|
|
8278
|
+
* <code>SearchFilter</code> for contact evaluations. This accepts an <code>OR</code> or <code>AND</code>
|
|
8279
|
+
* (List of List) input where:</p>
|
|
8280
|
+
* <ul>
|
|
8281
|
+
* <li>
|
|
8282
|
+
* <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
|
|
8283
|
+
* </li>
|
|
8284
|
+
* <li>
|
|
8285
|
+
* <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
|
|
8286
|
+
* </li>
|
|
8287
|
+
* </ul>
|
|
8288
|
+
* @public
|
|
8289
|
+
*/
|
|
8290
|
+
export interface ContactEvaluationAttributeFilter {
|
|
6333
8291
|
/**
|
|
6334
|
-
* <p>
|
|
6335
|
-
* flag is true.</p>
|
|
8292
|
+
* <p>A list of conditions which would be applied together with an <code>OR</code> condition.</p>
|
|
6336
8293
|
* @public
|
|
6337
8294
|
*/
|
|
6338
|
-
|
|
8295
|
+
OrConditions?: ContactEvaluationAttributeAndCondition[] | undefined;
|
|
6339
8296
|
/**
|
|
6340
|
-
* <p>
|
|
8297
|
+
* <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
|
|
6341
8298
|
* @public
|
|
6342
8299
|
*/
|
|
6343
|
-
|
|
8300
|
+
AndCondition?: ContactEvaluationAttributeAndCondition | undefined;
|
|
6344
8301
|
/**
|
|
6345
|
-
* <p>
|
|
8302
|
+
* <p>A tag condition to apply.</p>
|
|
6346
8303
|
* @public
|
|
6347
8304
|
*/
|
|
6348
|
-
|
|
8305
|
+
TagCondition?: TagCondition | undefined;
|
|
6349
8306
|
/**
|
|
6350
|
-
* <p>
|
|
8307
|
+
* <p>An attribute condition to apply.</p>
|
|
6351
8308
|
* @public
|
|
6352
8309
|
*/
|
|
6353
|
-
|
|
6354
|
-
|
|
6355
|
-
|
|
8310
|
+
ContactEvaluationAttributeCondition?: ContactEvaluationAttributeCondition | undefined;
|
|
8311
|
+
}
|
|
8312
|
+
/**
|
|
8313
|
+
* <p>Filters to be applied to search results.</p>
|
|
8314
|
+
* @public
|
|
8315
|
+
*/
|
|
8316
|
+
export interface EvaluationSearchFilter {
|
|
8317
|
+
/**
|
|
8318
|
+
* <p>An object that can be used to specify tag conditions.</p>
|
|
8319
|
+
* @public
|
|
8320
|
+
*/
|
|
8321
|
+
AttributeFilter?: ControlPlaneAttributeFilter | undefined;
|
|
8322
|
+
/**
|
|
8323
|
+
* <p>An object that can be used to specify tag conditions and attribute conditions for contact evaluations.</p>
|
|
8324
|
+
* @public
|
|
8325
|
+
*/
|
|
8326
|
+
ContactEvaluationAttributeFilter?: ContactEvaluationAttributeFilter | undefined;
|
|
8327
|
+
}
|
|
8328
|
+
/**
|
|
8329
|
+
* <p>Metadata information about an evaluation search.</p>
|
|
8330
|
+
* @public
|
|
8331
|
+
*/
|
|
8332
|
+
export interface EvaluationSearchMetadata {
|
|
8333
|
+
/**
|
|
8334
|
+
* <p>The identifier of the contact in this instance of Connect Customer. </p>
|
|
8335
|
+
* @public
|
|
8336
|
+
*/
|
|
8337
|
+
ContactId: string | undefined;
|
|
8338
|
+
/**
|
|
8339
|
+
* <p>The Amazon Resource Name (ARN) of the person who evaluated the contact.</p>
|
|
8340
|
+
* @public
|
|
8341
|
+
*/
|
|
8342
|
+
EvaluatorArn: string | undefined;
|
|
8343
|
+
/**
|
|
8344
|
+
* <p>The unique ID of the agent who handled the contact.</p>
|
|
8345
|
+
* @public
|
|
8346
|
+
*/
|
|
8347
|
+
ContactAgentId?: string | undefined;
|
|
8348
|
+
/**
|
|
8349
|
+
* <p>The calibration session ID that this evaluation belongs to.</p>
|
|
8350
|
+
* @public
|
|
8351
|
+
*/
|
|
8352
|
+
CalibrationSessionId?: string | undefined;
|
|
8353
|
+
/**
|
|
8354
|
+
* <p>The total evaluation score expressed as a percentage.</p>
|
|
8355
|
+
* @public
|
|
8356
|
+
*/
|
|
8357
|
+
ScorePercentage?: number | undefined;
|
|
8358
|
+
/**
|
|
8359
|
+
* <p>The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this
|
|
8360
|
+
* flag is true.</p>
|
|
8361
|
+
* @public
|
|
8362
|
+
*/
|
|
8363
|
+
ScoreAutomaticFail?: boolean | undefined;
|
|
8364
|
+
/**
|
|
8365
|
+
* <p>The flag to mark the item as not applicable for scoring.</p>
|
|
8366
|
+
* @public
|
|
8367
|
+
*/
|
|
8368
|
+
ScoreNotApplicable?: boolean | undefined;
|
|
8369
|
+
/**
|
|
8370
|
+
* <p>Whether auto-evaluation is enabled.</p>
|
|
8371
|
+
* @public
|
|
8372
|
+
*/
|
|
8373
|
+
AutoEvaluationEnabled?: boolean | undefined;
|
|
8374
|
+
/**
|
|
8375
|
+
* <p>The status of the contact auto evaluation. </p>
|
|
8376
|
+
* @public
|
|
8377
|
+
*/
|
|
8378
|
+
AutoEvaluationStatus?: AutoEvaluationStatus | undefined;
|
|
8379
|
+
/**
|
|
8380
|
+
* <p>When the evaluation was acknowledged by the agent.</p>
|
|
6356
8381
|
* @public
|
|
6357
8382
|
*/
|
|
6358
8383
|
AcknowledgedTime?: Date | undefined;
|
|
@@ -6386,6 +8411,21 @@ export interface EvaluationSearchMetadata {
|
|
|
6386
8411
|
* @public
|
|
6387
8412
|
*/
|
|
6388
8413
|
ContactParticipantId?: string | undefined;
|
|
8414
|
+
/**
|
|
8415
|
+
* <p>The points earned for the evaluation.</p>
|
|
8416
|
+
* @public
|
|
8417
|
+
*/
|
|
8418
|
+
EarnedPoints?: number | undefined;
|
|
8419
|
+
/**
|
|
8420
|
+
* <p>The maximum base points possible for the evaluation.</p>
|
|
8421
|
+
* @public
|
|
8422
|
+
*/
|
|
8423
|
+
MaxBasePoint?: number | undefined;
|
|
8424
|
+
/**
|
|
8425
|
+
* <p>The performance category for the evaluation score.</p>
|
|
8426
|
+
* @public
|
|
8427
|
+
*/
|
|
8428
|
+
PerformanceCategory?: PerformanceCategoryName | undefined;
|
|
6389
8429
|
}
|
|
6390
8430
|
/**
|
|
6391
8431
|
* <p>Summary of evaluation obtained from the search operation.</p>
|
|
@@ -7200,349 +9240,3 @@ export interface SearchEmailAddressesResponse {
|
|
|
7200
9240
|
*/
|
|
7201
9241
|
ApproximateTotalCount?: number | undefined;
|
|
7202
9242
|
}
|
|
7203
|
-
/**
|
|
7204
|
-
* <p>Filters to be applied to search results.</p>
|
|
7205
|
-
* @public
|
|
7206
|
-
*/
|
|
7207
|
-
export interface EvaluationFormSearchFilter {
|
|
7208
|
-
/**
|
|
7209
|
-
* <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
|
|
7210
|
-
* <code>OR</code> or <code>AND</code> (List of List) input where:</p>
|
|
7211
|
-
* <ul>
|
|
7212
|
-
* <li>
|
|
7213
|
-
* <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
|
|
7214
|
-
* </li>
|
|
7215
|
-
* <li>
|
|
7216
|
-
* <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
|
|
7217
|
-
* </li>
|
|
7218
|
-
* </ul>
|
|
7219
|
-
* @public
|
|
7220
|
-
*/
|
|
7221
|
-
AttributeFilter?: ControlPlaneAttributeFilter | undefined;
|
|
7222
|
-
}
|
|
7223
|
-
/**
|
|
7224
|
-
* <p>Information about the returned evaluation forms.</p>
|
|
7225
|
-
* @public
|
|
7226
|
-
*/
|
|
7227
|
-
export interface EvaluationFormSearchSummary {
|
|
7228
|
-
/**
|
|
7229
|
-
* <p>The unique identifier for the evaluation form.</p>
|
|
7230
|
-
* @public
|
|
7231
|
-
*/
|
|
7232
|
-
EvaluationFormId: string | undefined;
|
|
7233
|
-
/**
|
|
7234
|
-
* <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
|
|
7235
|
-
* @public
|
|
7236
|
-
*/
|
|
7237
|
-
EvaluationFormArn: string | undefined;
|
|
7238
|
-
/**
|
|
7239
|
-
* <p>The title of the evaluation form.</p>
|
|
7240
|
-
* @public
|
|
7241
|
-
*/
|
|
7242
|
-
Title: string | undefined;
|
|
7243
|
-
/**
|
|
7244
|
-
* <p>The status of the evaluation form.</p>
|
|
7245
|
-
* @public
|
|
7246
|
-
*/
|
|
7247
|
-
Status: EvaluationFormVersionStatus | undefined;
|
|
7248
|
-
/**
|
|
7249
|
-
* <p>The description of the evaluation form.</p>
|
|
7250
|
-
* @public
|
|
7251
|
-
*/
|
|
7252
|
-
Description?: string | undefined;
|
|
7253
|
-
/**
|
|
7254
|
-
* <p>When the evaluation form was created.</p>
|
|
7255
|
-
* @public
|
|
7256
|
-
*/
|
|
7257
|
-
CreatedTime: Date | undefined;
|
|
7258
|
-
/**
|
|
7259
|
-
* <p>Who created the evaluation form.</p>
|
|
7260
|
-
* @public
|
|
7261
|
-
*/
|
|
7262
|
-
CreatedBy: string | undefined;
|
|
7263
|
-
/**
|
|
7264
|
-
* <p>When the evaluation form was last changed.</p>
|
|
7265
|
-
* @public
|
|
7266
|
-
*/
|
|
7267
|
-
LastModifiedTime: Date | undefined;
|
|
7268
|
-
/**
|
|
7269
|
-
* <p>Who changed the evaluation form.</p>
|
|
7270
|
-
* @public
|
|
7271
|
-
*/
|
|
7272
|
-
LastModifiedBy: string | undefined;
|
|
7273
|
-
/**
|
|
7274
|
-
* <p>When the evaluation format was last activated.</p>
|
|
7275
|
-
* @public
|
|
7276
|
-
*/
|
|
7277
|
-
LastActivatedTime?: Date | undefined;
|
|
7278
|
-
/**
|
|
7279
|
-
* <p>The ID of user who last activated evaluation form.</p>
|
|
7280
|
-
* @public
|
|
7281
|
-
*/
|
|
7282
|
-
LastActivatedBy?: string | undefined;
|
|
7283
|
-
/**
|
|
7284
|
-
* <p>Latest version of the evaluation form.</p>
|
|
7285
|
-
* @public
|
|
7286
|
-
*/
|
|
7287
|
-
LatestVersion: number | undefined;
|
|
7288
|
-
/**
|
|
7289
|
-
* <p>Active version of the evaluation form.</p>
|
|
7290
|
-
* @public
|
|
7291
|
-
*/
|
|
7292
|
-
ActiveVersion?: number | undefined;
|
|
7293
|
-
/**
|
|
7294
|
-
* <p>Whether automated evaluation is enabled.</p>
|
|
7295
|
-
* @public
|
|
7296
|
-
*/
|
|
7297
|
-
AutoEvaluationEnabled?: boolean | undefined;
|
|
7298
|
-
/**
|
|
7299
|
-
* <p>The language of the evaluation form.</p>
|
|
7300
|
-
* @public
|
|
7301
|
-
*/
|
|
7302
|
-
EvaluationFormLanguage?: EvaluationFormLanguageCode | undefined;
|
|
7303
|
-
/**
|
|
7304
|
-
* <p>The contact interaction type for this evaluation form.</p>
|
|
7305
|
-
* @public
|
|
7306
|
-
*/
|
|
7307
|
-
ContactInteractionType?: ContactInteractionType | undefined;
|
|
7308
|
-
/**
|
|
7309
|
-
* <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
|
|
7310
|
-
* @public
|
|
7311
|
-
*/
|
|
7312
|
-
Tags?: Record<string, string> | undefined;
|
|
7313
|
-
}
|
|
7314
|
-
/**
|
|
7315
|
-
* @public
|
|
7316
|
-
*/
|
|
7317
|
-
export interface SearchEvaluationFormsResponse {
|
|
7318
|
-
/**
|
|
7319
|
-
* <p>Information about the returned evaluation forms.</p>
|
|
7320
|
-
* @public
|
|
7321
|
-
*/
|
|
7322
|
-
EvaluationFormSearchSummaryList?: EvaluationFormSearchSummary[] | undefined;
|
|
7323
|
-
/**
|
|
7324
|
-
* <p>If there are additional results, this is the token for the next set of results.</p>
|
|
7325
|
-
* @public
|
|
7326
|
-
*/
|
|
7327
|
-
NextToken?: string | undefined;
|
|
7328
|
-
/**
|
|
7329
|
-
* <p>The total number of evaluation forms that matched your search query.</p>
|
|
7330
|
-
* @public
|
|
7331
|
-
*/
|
|
7332
|
-
ApproximateTotalCount?: number | undefined;
|
|
7333
|
-
}
|
|
7334
|
-
/**
|
|
7335
|
-
* <p>An object to specify the hours of operation override date condition.</p>
|
|
7336
|
-
* @public
|
|
7337
|
-
*/
|
|
7338
|
-
export interface DateCondition {
|
|
7339
|
-
/**
|
|
7340
|
-
* <p>An object to specify the hours of operation override date field.</p>
|
|
7341
|
-
* @public
|
|
7342
|
-
*/
|
|
7343
|
-
FieldName?: string | undefined;
|
|
7344
|
-
/**
|
|
7345
|
-
* <p>An object to specify the hours of operation override date value.</p>
|
|
7346
|
-
* @public
|
|
7347
|
-
*/
|
|
7348
|
-
Value?: string | undefined;
|
|
7349
|
-
/**
|
|
7350
|
-
* <p>An object to specify the hours of operation override date condition <code>comparisonType</code>.</p>
|
|
7351
|
-
* @public
|
|
7352
|
-
*/
|
|
7353
|
-
ComparisonType?: DateComparisonType | undefined;
|
|
7354
|
-
}
|
|
7355
|
-
/**
|
|
7356
|
-
* <p>Filters to be applied to search results.</p>
|
|
7357
|
-
* @public
|
|
7358
|
-
*/
|
|
7359
|
-
export interface HoursOfOperationSearchFilter {
|
|
7360
|
-
/**
|
|
7361
|
-
* <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
|
|
7362
|
-
* <code>OR</code> of <code>AND</code> (List of List) input where:</p>
|
|
7363
|
-
* <ul>
|
|
7364
|
-
* <li>
|
|
7365
|
-
* <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
|
|
7366
|
-
* </li>
|
|
7367
|
-
* <li>
|
|
7368
|
-
* <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
|
|
7369
|
-
* </li>
|
|
7370
|
-
* </ul>
|
|
7371
|
-
* @public
|
|
7372
|
-
*/
|
|
7373
|
-
TagFilter?: ControlPlaneTagFilter | undefined;
|
|
7374
|
-
}
|
|
7375
|
-
/**
|
|
7376
|
-
* @public
|
|
7377
|
-
*/
|
|
7378
|
-
export interface SearchHoursOfOperationOverridesResponse {
|
|
7379
|
-
/**
|
|
7380
|
-
* <p>Information about the hours of operations overrides.</p>
|
|
7381
|
-
* @public
|
|
7382
|
-
*/
|
|
7383
|
-
HoursOfOperationOverrides?: HoursOfOperationOverride[] | undefined;
|
|
7384
|
-
/**
|
|
7385
|
-
* <p>The token for the next set of results. Use the value returned in the previous response in the next request to
|
|
7386
|
-
* retrieve the next set of results. </p>
|
|
7387
|
-
* @public
|
|
7388
|
-
*/
|
|
7389
|
-
NextToken?: string | undefined;
|
|
7390
|
-
/**
|
|
7391
|
-
* <p>The total number of hours of operations which matched your search query.</p>
|
|
7392
|
-
* @public
|
|
7393
|
-
*/
|
|
7394
|
-
ApproximateTotalCount?: number | undefined;
|
|
7395
|
-
}
|
|
7396
|
-
/**
|
|
7397
|
-
* @public
|
|
7398
|
-
*/
|
|
7399
|
-
export interface SearchHoursOfOperationsResponse {
|
|
7400
|
-
/**
|
|
7401
|
-
* <p>Information about the hours of operations.</p>
|
|
7402
|
-
* @public
|
|
7403
|
-
*/
|
|
7404
|
-
HoursOfOperations?: HoursOfOperation[] | undefined;
|
|
7405
|
-
/**
|
|
7406
|
-
* <p>If there are additional results, this is the token for the next set of results.</p>
|
|
7407
|
-
* @public
|
|
7408
|
-
*/
|
|
7409
|
-
NextToken?: string | undefined;
|
|
7410
|
-
/**
|
|
7411
|
-
* <p>The total number of hours of operations which matched your search query.</p>
|
|
7412
|
-
* @public
|
|
7413
|
-
*/
|
|
7414
|
-
ApproximateTotalCount?: number | undefined;
|
|
7415
|
-
}
|
|
7416
|
-
/**
|
|
7417
|
-
* <p>Filters to apply when searching for notifications.</p>
|
|
7418
|
-
* @public
|
|
7419
|
-
*/
|
|
7420
|
-
export interface NotificationSearchFilter {
|
|
7421
|
-
/**
|
|
7422
|
-
* <p>Attribute-based filters to apply to the search results.</p>
|
|
7423
|
-
* @public
|
|
7424
|
-
*/
|
|
7425
|
-
AttributeFilter?: ControlPlaneAttributeFilter | undefined;
|
|
7426
|
-
}
|
|
7427
|
-
/**
|
|
7428
|
-
* <p>Summary information about a notification returned from a search operation.</p>
|
|
7429
|
-
* @public
|
|
7430
|
-
*/
|
|
7431
|
-
export interface NotificationSearchSummary {
|
|
7432
|
-
/**
|
|
7433
|
-
* <p>The unique identifier for the notification.</p>
|
|
7434
|
-
* @public
|
|
7435
|
-
*/
|
|
7436
|
-
Id?: string | undefined;
|
|
7437
|
-
/**
|
|
7438
|
-
* <p>The Amazon Resource Name (ARN) of the notification.</p>
|
|
7439
|
-
* @public
|
|
7440
|
-
*/
|
|
7441
|
-
Arn?: string | undefined;
|
|
7442
|
-
/**
|
|
7443
|
-
* <p>The identifier of the Amazon Connect instance.</p>
|
|
7444
|
-
* @public
|
|
7445
|
-
*/
|
|
7446
|
-
InstanceId?: string | undefined;
|
|
7447
|
-
/**
|
|
7448
|
-
* <p>The localized content of the notification.</p>
|
|
7449
|
-
* @public
|
|
7450
|
-
*/
|
|
7451
|
-
Content?: Partial<Record<LocaleCode, string>> | undefined;
|
|
7452
|
-
/**
|
|
7453
|
-
* <p>The priority level of the notification.</p>
|
|
7454
|
-
* @public
|
|
7455
|
-
*/
|
|
7456
|
-
Priority?: NotificationPriority | undefined;
|
|
7457
|
-
/**
|
|
7458
|
-
* <p>A list of recipient Amazon Resource Names (ARNs).</p>
|
|
7459
|
-
* @public
|
|
7460
|
-
*/
|
|
7461
|
-
Recipients?: string[] | undefined;
|
|
7462
|
-
/**
|
|
7463
|
-
* <p>The timestamp when the notification was created.</p>
|
|
7464
|
-
* @public
|
|
7465
|
-
*/
|
|
7466
|
-
CreatedAt?: Date | undefined;
|
|
7467
|
-
/**
|
|
7468
|
-
* <p>The timestamp when the notification expires.</p>
|
|
7469
|
-
* @public
|
|
7470
|
-
*/
|
|
7471
|
-
ExpiresAt?: Date | undefined;
|
|
7472
|
-
/**
|
|
7473
|
-
* <p>The AWS Region where the notification was last modified.</p>
|
|
7474
|
-
* @public
|
|
7475
|
-
*/
|
|
7476
|
-
LastModifiedRegion?: string | undefined;
|
|
7477
|
-
/**
|
|
7478
|
-
* <p>The timestamp when the notification was last modified.</p>
|
|
7479
|
-
* @public
|
|
7480
|
-
*/
|
|
7481
|
-
LastModifiedTime?: Date | undefined;
|
|
7482
|
-
/**
|
|
7483
|
-
* <p>The tags associated with the notification.</p>
|
|
7484
|
-
* @public
|
|
7485
|
-
*/
|
|
7486
|
-
Tags?: Record<string, string> | undefined;
|
|
7487
|
-
}
|
|
7488
|
-
/**
|
|
7489
|
-
* @public
|
|
7490
|
-
*/
|
|
7491
|
-
export interface SearchNotificationsResponse {
|
|
7492
|
-
/**
|
|
7493
|
-
* <p>A list of notifications matching the search criteria.</p>
|
|
7494
|
-
* @public
|
|
7495
|
-
*/
|
|
7496
|
-
Notifications?: NotificationSearchSummary[] | undefined;
|
|
7497
|
-
/**
|
|
7498
|
-
* <p>The token for the next set of results. If present, there are more results available.</p>
|
|
7499
|
-
* @public
|
|
7500
|
-
*/
|
|
7501
|
-
NextToken?: string | undefined;
|
|
7502
|
-
/**
|
|
7503
|
-
* <p>The approximate total number of notifications matching the search criteria.</p>
|
|
7504
|
-
* @public
|
|
7505
|
-
*/
|
|
7506
|
-
ApproximateTotalCount?: number | undefined;
|
|
7507
|
-
}
|
|
7508
|
-
/**
|
|
7509
|
-
* @public
|
|
7510
|
-
*/
|
|
7511
|
-
export interface SearchPredefinedAttributesResponse {
|
|
7512
|
-
/**
|
|
7513
|
-
* <p>Predefined attributes matched by the search criteria.</p>
|
|
7514
|
-
* @public
|
|
7515
|
-
*/
|
|
7516
|
-
PredefinedAttributes?: PredefinedAttribute[] | undefined;
|
|
7517
|
-
/**
|
|
7518
|
-
* <p>The token for the next set of results. Use the value returned in the previous response in the next request to
|
|
7519
|
-
* retrieve the next set of results.</p>
|
|
7520
|
-
* @public
|
|
7521
|
-
*/
|
|
7522
|
-
NextToken?: string | undefined;
|
|
7523
|
-
/**
|
|
7524
|
-
* <p>The approximate number of predefined attributes which matched your search query.</p>
|
|
7525
|
-
* @public
|
|
7526
|
-
*/
|
|
7527
|
-
ApproximateTotalCount?: number | undefined;
|
|
7528
|
-
}
|
|
7529
|
-
/**
|
|
7530
|
-
* <p>Filters to be applied to search results.</p>
|
|
7531
|
-
* @public
|
|
7532
|
-
*/
|
|
7533
|
-
export interface PromptSearchFilter {
|
|
7534
|
-
/**
|
|
7535
|
-
* <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
|
|
7536
|
-
* <code>OR</code> of <code>AND</code> (List of List) input where:</p>
|
|
7537
|
-
* <ul>
|
|
7538
|
-
* <li>
|
|
7539
|
-
* <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
|
|
7540
|
-
* </li>
|
|
7541
|
-
* <li>
|
|
7542
|
-
* <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
|
|
7543
|
-
* </li>
|
|
7544
|
-
* </ul>
|
|
7545
|
-
* @public
|
|
7546
|
-
*/
|
|
7547
|
-
TagFilter?: ControlPlaneTagFilter | undefined;
|
|
7548
|
-
}
|