@cdklabs/cdk-construct-connect-datalake 0.0.14 → 0.0.15

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (463) hide show
  1. package/.jsii +9 -9
  2. package/lib/index.js +1 -1
  3. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  4. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/bdd.js +2 -5
  5. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/endpointResolver.js +7 -11
  6. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/index.js +449 -469
  7. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/CloudFormationServiceException.js +4 -8
  8. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/errors.js +59 -91
  9. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.browser.js +22 -26
  10. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.js +30 -34
  11. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.native.js +4 -7
  12. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.shared.js +20 -24
  13. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/schemas/schemas_0.js +814 -533
  14. package/node_modules/@aws-sdk/client-cloudformation/package.json +8 -8
  15. package/node_modules/@aws-sdk/client-connect/README.md +14 -0
  16. package/node_modules/@aws-sdk/client-connect/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  17. package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/bdd.js +2 -5
  18. package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/endpointResolver.js +7 -11
  19. package/node_modules/@aws-sdk/client-connect/dist-cjs/index.js +1289 -1256
  20. package/node_modules/@aws-sdk/client-connect/dist-cjs/models/ConnectServiceException.js +4 -8
  21. package/node_modules/@aws-sdk/client-connect/dist-cjs/models/errors.js +57 -88
  22. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.browser.js +22 -26
  23. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.js +30 -34
  24. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.native.js +4 -7
  25. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.shared.js +20 -24
  26. package/node_modules/@aws-sdk/client-connect/dist-cjs/schemas/schemas_0.js +3630 -2290
  27. package/node_modules/@aws-sdk/client-connect/dist-es/Connect.js +4 -0
  28. package/node_modules/@aws-sdk/client-connect/dist-es/commands/GetEvaluationFormValidationCommand.js +16 -0
  29. package/node_modules/@aws-sdk/client-connect/dist-es/commands/StartEvaluationFormValidationCommand.js +16 -0
  30. package/node_modules/@aws-sdk/client-connect/dist-es/commands/index.js +2 -0
  31. package/node_modules/@aws-sdk/client-connect/dist-es/index.js +1 -0
  32. package/node_modules/@aws-sdk/client-connect/dist-es/models/enums.js +20 -0
  33. package/node_modules/@aws-sdk/client-connect/dist-es/models/models_4.js +1 -0
  34. package/node_modules/@aws-sdk/client-connect/dist-es/schemas/schemas_0.js +183 -48
  35. package/node_modules/@aws-sdk/client-connect/dist-types/Connect.d.ts +14 -0
  36. package/node_modules/@aws-sdk/client-connect/dist-types/ConnectClient.d.ts +4 -2
  37. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateEvaluationFormCommand.d.ts +65 -1
  38. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewCommand.d.ts +2 -1
  39. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewVersionCommand.d.ts +1 -1
  40. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateVocabularyCommand.d.ts +1 -2
  41. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactCommand.d.ts +1 -1
  42. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactEvaluationCommand.d.ts +72 -2
  43. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeEvaluationFormCommand.d.ts +68 -2
  44. package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetEvaluationFormValidationCommand.d.ts +112 -0
  45. package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetMetricDataV2Command.d.ts +1 -2
  46. package/node_modules/@aws-sdk/client-connect/dist-types/commands/ListContactEvaluationsCommand.d.ts +3 -0
  47. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactEvaluationsCommand.d.ts +37 -0
  48. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactsCommand.d.ts +1 -1
  49. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchEvaluationFormsCommand.d.ts +1 -2
  50. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationOverridesCommand.d.ts +1 -2
  51. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationsCommand.d.ts +1 -2
  52. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchNotificationsCommand.d.ts +1 -2
  53. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchPredefinedAttributesCommand.d.ts +1 -2
  54. package/node_modules/@aws-sdk/client-connect/dist-types/commands/StartEvaluationFormValidationCommand.d.ts +102 -0
  55. package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateContactRoutingDataCommand.d.ts +2 -1
  56. package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateEvaluationFormCommand.d.ts +67 -2
  57. package/node_modules/@aws-sdk/client-connect/dist-types/commands/index.d.ts +2 -0
  58. package/node_modules/@aws-sdk/client-connect/dist-types/index.d.ts +1 -0
  59. package/node_modules/@aws-sdk/client-connect/dist-types/models/enums.d.ts +60 -0
  60. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_0.d.ts +127 -103
  61. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_1.d.ts +217 -1947
  62. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_2.d.ts +2078 -384
  63. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_3.d.ts +1479 -1769
  64. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_4.d.ts +707 -0
  65. package/node_modules/@aws-sdk/client-connect/dist-types/schemas/schemas_0.d.ts +16 -0
  66. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/Connect.d.ts +34 -0
  67. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/ConnectClient.d.ts +12 -0
  68. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewCommand.d.ts +2 -1
  69. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewVersionCommand.d.ts +1 -1
  70. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateVocabularyCommand.d.ts +4 -2
  71. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactCommand.d.ts +1 -1
  72. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactEvaluationCommand.d.ts +1 -1
  73. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeEvaluationFormCommand.d.ts +1 -1
  74. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetEvaluationFormValidationCommand.d.ts +53 -0
  75. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetMetricDataV2Command.d.ts +4 -2
  76. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchContactsCommand.d.ts +1 -1
  77. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchEvaluationFormsCommand.d.ts +4 -2
  78. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationOverridesCommand.d.ts +4 -2
  79. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationsCommand.d.ts +4 -2
  80. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchNotificationsCommand.d.ts +4 -2
  81. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchPredefinedAttributesCommand.d.ts +4 -2
  82. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/StartEvaluationFormValidationCommand.d.ts +53 -0
  83. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateContactRoutingDataCommand.d.ts +2 -4
  84. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateEvaluationFormCommand.d.ts +2 -4
  85. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/index.d.ts +2 -0
  86. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/index.d.ts +1 -0
  87. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/enums.d.ts +30 -0
  88. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_0.d.ts +30 -23
  89. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_1.d.ts +50 -45
  90. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_2.d.ts +75 -81
  91. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_3.d.ts +96 -175
  92. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_4.d.ts +197 -0
  93. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/schemas/schemas_0.d.ts +16 -0
  94. package/node_modules/@aws-sdk/client-connect/package.json +8 -8
  95. package/node_modules/@aws-sdk/client-glue/README.md +196 -0
  96. package/node_modules/@aws-sdk/client-glue/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  97. package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/bdd.js +2 -5
  98. package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/endpointResolver.js +7 -11
  99. package/node_modules/@aws-sdk/client-glue/dist-cjs/index.js +1317 -907
  100. package/node_modules/@aws-sdk/client-glue/dist-cjs/models/GlueServiceException.js +4 -8
  101. package/node_modules/@aws-sdk/client-glue/dist-cjs/models/errors.js +131 -183
  102. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.browser.js +22 -26
  103. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.js +30 -34
  104. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.native.js +4 -7
  105. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.shared.js +20 -24
  106. package/node_modules/@aws-sdk/client-glue/dist-cjs/schemas/schemas_0.js +3528 -1827
  107. package/node_modules/@aws-sdk/client-glue/dist-es/Glue.js +68 -0
  108. package/node_modules/@aws-sdk/client-glue/dist-es/commands/AssociateGlossaryTermsCommand.js +16 -0
  109. package/node_modules/@aws-sdk/client-glue/dist-es/commands/BatchGetIterableFormsCommand.js +16 -0
  110. package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryCommand.js +16 -0
  111. package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryTermCommand.js +16 -0
  112. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetCommand.js +16 -0
  113. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetTypeCommand.js +16 -0
  114. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAttachmentCommand.js +16 -0
  115. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteFormTypeCommand.js +16 -0
  116. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryCommand.js +16 -0
  117. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryTermCommand.js +16 -0
  118. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DisassociateGlossaryTermsCommand.js +16 -0
  119. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetCommand.js +16 -0
  120. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetTypeCommand.js +16 -0
  121. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetFormTypeCommand.js +16 -0
  122. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryCommand.js +16 -0
  123. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryTermCommand.js +16 -0
  124. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListAssetTypesCommand.js +16 -0
  125. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListFormTypesCommand.js +16 -0
  126. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossariesCommand.js +16 -0
  127. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossaryTermsCommand.js +16 -0
  128. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListIterableFormsCommand.js +16 -0
  129. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetCommand.js +16 -0
  130. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetTypeCommand.js +16 -0
  131. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAttachmentCommand.js +16 -0
  132. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutFormTypeCommand.js +16 -0
  133. package/node_modules/@aws-sdk/client-glue/dist-es/commands/SearchAssetsCommand.js +16 -0
  134. package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryCommand.js +16 -0
  135. package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryTermCommand.js +16 -0
  136. package/node_modules/@aws-sdk/client-glue/dist-es/commands/index.js +28 -0
  137. package/node_modules/@aws-sdk/client-glue/dist-es/models/enums.js +12 -0
  138. package/node_modules/@aws-sdk/client-glue/dist-es/models/errors.js +38 -38
  139. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListAssetTypesPaginator.js +4 -0
  140. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListFormTypesPaginator.js +4 -0
  141. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossariesPaginator.js +4 -0
  142. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossaryTermsPaginator.js +4 -0
  143. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListIterableFormsPaginator.js +4 -0
  144. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/SearchAssetsPaginator.js +4 -0
  145. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/index.js +6 -0
  146. package/node_modules/@aws-sdk/client-glue/dist-es/schemas/schemas_0.js +672 -31
  147. package/node_modules/@aws-sdk/client-glue/dist-types/Glue.d.ts +242 -0
  148. package/node_modules/@aws-sdk/client-glue/dist-types/GlueClient.d.ts +30 -2
  149. package/node_modules/@aws-sdk/client-glue/dist-types/commands/AssociateGlossaryTermsCommand.d.ts +101 -0
  150. package/node_modules/@aws-sdk/client-glue/dist-types/commands/BatchGetIterableFormsCommand.d.ts +122 -0
  151. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCrawlerCommand.d.ts +2 -1
  152. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCustomEntityTypeCommand.d.ts +1 -1
  153. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateDatabaseCommand.d.ts +1 -1
  154. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryCommand.d.ts +98 -0
  155. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryTermCommand.d.ts +105 -0
  156. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetCommand.d.ts +89 -0
  157. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetTypeCommand.d.ts +89 -0
  158. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAttachmentCommand.d.ts +97 -0
  159. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteFormTypeCommand.d.ts +92 -0
  160. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryCommand.d.ts +92 -0
  161. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryTermCommand.d.ts +89 -0
  162. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DisassociateGlossaryTermsCommand.d.ts +101 -0
  163. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetCommand.d.ts +116 -0
  164. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetTypeCommand.d.ts +97 -0
  165. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
  166. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointCommand.d.ts +1 -1
  167. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointsCommand.d.ts +1 -1
  168. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetEntityRecordsCommand.d.ts +1 -1
  169. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetFormTypeCommand.d.ts +93 -0
  170. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryCommand.d.ts +90 -0
  171. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryTermCommand.d.ts +92 -0
  172. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlueIdentityCenterConfigurationCommand.d.ts +1 -1
  173. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationResourcePropertyCommand.d.ts +1 -1
  174. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationTablePropertiesCommand.d.ts +1 -1
  175. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobBookmarkCommand.d.ts +1 -1
  176. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobCommand.d.ts +1 -1
  177. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunCommand.d.ts +1 -1
  178. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunsCommand.d.ts +1 -1
  179. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobsCommand.d.ts +1 -1
  180. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMappingCommand.d.ts +1 -1
  181. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  182. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListAssetTypesCommand.d.ts +95 -0
  183. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListFormTypesCommand.d.ts +95 -0
  184. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossariesCommand.d.ts +96 -0
  185. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossaryTermsCommand.d.ts +97 -0
  186. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListIterableFormsCommand.d.ts +104 -0
  187. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetCommand.d.ts +113 -0
  188. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetTypeCommand.d.ts +103 -0
  189. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAttachmentCommand.d.ts +104 -0
  190. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutFormTypeCommand.d.ts +95 -0
  191. package/node_modules/@aws-sdk/client-glue/dist-types/commands/SearchAssetsCommand.d.ts +149 -0
  192. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartCrawlerScheduleCommand.d.ts +1 -1
  193. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRuleRecommendationRunCommand.d.ts +1 -1
  194. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
  195. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartExportLabelsTaskRunCommand.d.ts +1 -1
  196. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartImportLabelsTaskRunCommand.d.ts +1 -1
  197. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartJobRunCommand.d.ts +1 -1
  198. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLEvaluationTaskRunCommand.d.ts +1 -1
  199. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLLabelingSetGenerationTaskRunCommand.d.ts +1 -1
  200. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  201. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartTriggerCommand.d.ts +1 -1
  202. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartWorkflowRunCommand.d.ts +1 -1
  203. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunCommand.d.ts +1 -1
  204. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunScheduleCommand.d.ts +1 -1
  205. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerCommand.d.ts +1 -1
  206. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerScheduleCommand.d.ts +1 -1
  207. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  208. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopSessionCommand.d.ts +1 -1
  209. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopTriggerCommand.d.ts +1 -1
  210. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopWorkflowRunCommand.d.ts +1 -1
  211. package/node_modules/@aws-sdk/client-glue/dist-types/commands/TagResourceCommand.d.ts +1 -1
  212. package/node_modules/@aws-sdk/client-glue/dist-types/commands/TestConnectionCommand.d.ts +1 -1
  213. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UntagResourceCommand.d.ts +1 -1
  214. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateBlueprintCommand.d.ts +1 -1
  215. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateCatalogCommand.d.ts +1 -1
  216. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateClassifierCommand.d.ts +1 -1
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@@ -1,6 +1,1951 @@
1
- import type { AgentStatusType, AiUseCase, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DateComparisonType, DateTimeComparisonType, DecimalComparisonType, DirectoryType, EntityType, EvaluationFormLanguageCode, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, InstanceStatus, InstanceStorageResourceType, IntegrationType, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, NumberComparisonType, ParticipantRole, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, SourceType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
1
+ import type { AgentStatusType, AiUseCase, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DateTimeComparisonType, DecimalComparisonType, DirectoryType, EntityType, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, InstanceStatus, InstanceStorageResourceType, IntegrationType, IntervalPeriod, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, NumberComparisonType, ParticipantRole, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, SourceType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
2
2
  import type { ActionSummary, AgentConfig, AgentHierarchyGroups, AgentStatus, AgentStatusSummary, AiAgentsCriteria, AliasConfiguration, AnalyticsDataAssociationResult, Application, ControlPlaneAttributeFilter, DataTableLockVersion, Distribution, FlowAssociationSummary, FlowModule, InstanceStorageConfig, LexBot, LexV2Bot, PrimaryValueResponse, SecurityProfileItem, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, UserProficiency } from "./models_0";
3
- import type { Attribute, ContactFlow, ContactFlowModule, DataTable, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, HierarchyGroupSummary, HoursOfOperation, HoursOfOperationOverride, HoursOfOperationsIdentifier, MetricDataV2, MetricInterval, Notification, PredefinedAttribute } from "./models_1";
3
+ import type { Attribute, ContactFlow, ContactFlowModule, DataTable, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, FilterV2StringCondition, HierarchyGroupSummary, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
4
+ /**
5
+ * <p>Contains the filter to apply when retrieving metrics with the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html">GetMetricDataV2</a> API.</p>
6
+ * @public
7
+ */
8
+ export interface FilterV2 {
9
+ /**
10
+ * <p>The key to use for filtering data. For example, <code>QUEUE</code>, <code>ROUTING_PROFILE, AGENT</code>,
11
+ * <code>CHANNEL</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
12
+ * <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
13
+ * <code>AGENT_HIERARCHY_LEVEL_FIVE</code>. There must be at least 1 key and a maximum 5 keys. </p>
14
+ * @public
15
+ */
16
+ FilterKey?: string | undefined;
17
+ /**
18
+ * <p>The identifiers to use for filtering data. For example, if you have a filter key of <code>QUEUE</code>, you
19
+ * would add queue IDs or ARNs in <code>FilterValues</code>. </p>
20
+ * @public
21
+ */
22
+ FilterValues?: string[] | undefined;
23
+ /**
24
+ * <p> System defined filtering condition. For example, the NOT_EXISTS StringCondition returns documents where the
25
+ * field specified by FilterKey does not exist in the document.</p>
26
+ * <p>When the NOT_EXISTS StringCondition is added to a FilterV2 object, FilterValues must be null or empty. </p>
27
+ * @public
28
+ */
29
+ StringCondition?: FilterV2StringCondition | undefined;
30
+ }
31
+ /**
32
+ * <p>Information about the interval period to use for returning results.</p>
33
+ * @public
34
+ */
35
+ export interface IntervalDetails {
36
+ /**
37
+ * <p>The timezone applied to requested metrics.</p>
38
+ * @public
39
+ */
40
+ TimeZone?: string | undefined;
41
+ /**
42
+ * <p>
43
+ * <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
44
+ * <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
45
+ * <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
46
+ * <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
47
+ * <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
48
+ * aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the <code>TOTAL</code>
49
+ * interval period. </p>
50
+ * <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on what
51
+ * <code>IntervalPeriod</code> is requested. </p>
52
+ * <ul>
53
+ * <li>
54
+ * <p>
55
+ * <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
56
+ * than 3 days.</p>
57
+ * </li>
58
+ * <li>
59
+ * <p>
60
+ * <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
61
+ * than 3 days.</p>
62
+ * </li>
63
+ * <li>
64
+ * <p>
65
+ * <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3
66
+ * days.</p>
67
+ * </li>
68
+ * <li>
69
+ * <p>
70
+ * <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
71
+ * days.</p>
72
+ * </li>
73
+ * <li>
74
+ * <p>
75
+ * <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
76
+ * days.</p>
77
+ * </li>
78
+ * <li>
79
+ * <p>
80
+ * <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
81
+ * 35 days.</p>
82
+ * </li>
83
+ * </ul>
84
+ * @public
85
+ */
86
+ IntervalPeriod?: IntervalPeriod | undefined;
87
+ }
88
+ /**
89
+ * <p>Contains information about the filter used when retrieving metrics. <code>MetricFiltersV2</code> can be used on
90
+ * the following metrics: <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>,
91
+ * <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>
92
+ * @public
93
+ */
94
+ export interface MetricFilterV2 {
95
+ /**
96
+ * <p>The key to use for filtering data. </p>
97
+ * <p>Valid metric filter keys: </p>
98
+ * <ul>
99
+ * <li>
100
+ * <p>ANSWERING_MACHINE_DETECTION_STATUS</p>
101
+ * </li>
102
+ * <li>
103
+ * <p>CASE_STATUS</p>
104
+ * </li>
105
+ * <li>
106
+ * <p>DISCONNECT_REASON</p>
107
+ * </li>
108
+ * <li>
109
+ * <p>FLOWS_ACTION_IDENTIFIER</p>
110
+ * </li>
111
+ * <li>
112
+ * <p>FLOWS_NEXT_ACTION_IDENTIFIER</p>
113
+ * </li>
114
+ * <li>
115
+ * <p>FLOWS_OUTCOME_TYPE</p>
116
+ * </li>
117
+ * <li>
118
+ * <p>FLOWS_RESOURCE_TYPE</p>
119
+ * </li>
120
+ * <li>
121
+ * <p>INITIATION_METHOD</p>
122
+ * </li>
123
+ * </ul>
124
+ * @public
125
+ */
126
+ MetricFilterKey?: string | undefined;
127
+ /**
128
+ * <p>The values to use for filtering data. Values for metric-level filters can be either a fixed set of values or a
129
+ * customized list, depending on the use case.</p>
130
+ * <p>For valid values of metric-level filters <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>, and
131
+ * <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the
132
+ * <i>Connect Customer Administrator Guide</i>. </p>
133
+ * <p>For valid values of the metric-level filter <code>FLOWS_OUTCOME_TYPE</code>, see the description for the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flow outcome</a>
134
+ * metric in the <i>Connect Customer Administrator Guide</i>.</p>
135
+ * <p>For valid values of the metric-level filter <code>BOT_CONVERSATION_OUTCOME_TYPE</code>, see the description for
136
+ * the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric">Bot conversations completed</a> in the <i>Connect Customer Administrator Guide</i>.</p>
137
+ * <p>For valid values of the metric-level filter <code>BOT_INTENT_OUTCOME_TYPE</code>, see the description for the
138
+ * <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric">Bot
139
+ * intents completed</a> metric in the <i>Connect Customer Administrator Guide</i>.</p>
140
+ * @public
141
+ */
142
+ MetricFilterValues?: string[] | undefined;
143
+ /**
144
+ * <p>If set to <code>true</code>, the API response contains results that filter out the results matched by the
145
+ * metric-level filters condition. By default, <code>Negate</code> is set to <code>false</code>. </p>
146
+ * @public
147
+ */
148
+ Negate?: boolean | undefined;
149
+ }
150
+ /**
151
+ * <p>Contains information about the threshold for service level metrics.</p>
152
+ * @public
153
+ */
154
+ export interface ThresholdV2 {
155
+ /**
156
+ * <p>The type of comparison. Currently, "less than" (LT), "less than equal" (LTE), and "greater than" (GT)
157
+ * comparisons are supported.</p>
158
+ * @public
159
+ */
160
+ Comparison?: string | undefined;
161
+ /**
162
+ * <p>The threshold value to compare.</p>
163
+ * @public
164
+ */
165
+ ThresholdValue?: number | undefined;
166
+ }
167
+ /**
168
+ * <p>Contains information about the metric.</p>
169
+ * <important>
170
+ * <p>Only one of either the Name or MetricId is required.</p>
171
+ * </important>
172
+ * @public
173
+ */
174
+ export interface MetricV2 {
175
+ /**
176
+ * <p>The name of the metric.</p>
177
+ * @public
178
+ */
179
+ Name?: string | undefined;
180
+ /**
181
+ * <p>Contains information about the threshold for service level metrics.</p>
182
+ * @public
183
+ */
184
+ Threshold?: ThresholdV2[] | undefined;
185
+ /**
186
+ * <p>Historical metrics or custom metrics can be referenced via this field. This field is a valid Connect Customer
187
+ * Arn or a UUID</p>
188
+ * @public
189
+ */
190
+ MetricId?: string | undefined;
191
+ /**
192
+ * <p>Contains the filters to be used when returning data.</p>
193
+ * @public
194
+ */
195
+ MetricFilters?: MetricFilterV2[] | undefined;
196
+ }
197
+ /**
198
+ * @public
199
+ */
200
+ export interface GetMetricDataV2Request {
201
+ /**
202
+ * <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Connect Customer instance.</p>
203
+ * @public
204
+ */
205
+ ResourceArn: string | undefined;
206
+ /**
207
+ * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of
208
+ * historical metrics data. The time must be before the end time timestamp. The start and end time depends on the
209
+ * <code>IntervalPeriod</code> selected. By default the time range between start and end time is 35 days. Historical
210
+ * metrics are available for 3 months.</p>
211
+ * @public
212
+ */
213
+ StartTime: Date | undefined;
214
+ /**
215
+ * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical
216
+ * metrics data. The time must be later than the start time timestamp. It cannot be later than the current
217
+ * timestamp.</p>
218
+ * @public
219
+ */
220
+ EndTime: Date | undefined;
221
+ /**
222
+ * <p>The interval period and timezone to apply to returned metrics.</p>
223
+ * <ul>
224
+ * <li>
225
+ * <p>
226
+ * <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
227
+ * <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
228
+ * <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
229
+ * <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
230
+ * <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
231
+ * aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the
232
+ * <code>TOTAL</code> interval period. </p>
233
+ * <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on which
234
+ * <code>IntervalPeriod</code> is requested. </p>
235
+ * <ul>
236
+ * <li>
237
+ * <p>
238
+ * <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be
239
+ * less than 3 days.</p>
240
+ * </li>
241
+ * <li>
242
+ * <p>
243
+ * <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
244
+ * than 3 days.</p>
245
+ * </li>
246
+ * <li>
247
+ * <p>
248
+ * <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
249
+ * 3 days.</p>
250
+ * </li>
251
+ * <li>
252
+ * <p>
253
+ * <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
254
+ * 35 days.</p>
255
+ * </li>
256
+ * <li>
257
+ * <p>
258
+ * <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
259
+ * 35 days.</p>
260
+ * </li>
261
+ * <li>
262
+ * <p>
263
+ * <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
264
+ * 35 days.</p>
265
+ * </li>
266
+ * </ul>
267
+ * </li>
268
+ * <li>
269
+ * <p>
270
+ * <code>TimeZone</code>: The timezone applied to requested metrics.</p>
271
+ * </li>
272
+ * </ul>
273
+ * @public
274
+ */
275
+ Interval?: IntervalDetails | undefined;
276
+ /**
277
+ * <p>Filtering is an operation that selects records that match a set of specified criteria. By narrowing the dataset
278
+ * before aggregation, filters ensure that only relevant records are included in the computation.</p>
279
+ * <p>
280
+ * <b>Filter keys</b>
281
+ * </p>
282
+ * <p>The following are valid filter keys for a <code>GetMetricDataV2</code> request:</p>
283
+ * <p>
284
+ * <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> | <code>AI_AGENT_NAME</code> |
285
+ * <code>AI_AGENT_TYPE</code> | <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> |
286
+ * <code>AI_PROMPT_NAME</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
287
+ * <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
288
+ * <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> |
289
+ * <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> |
290
+ * <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> |
291
+ * <code>BOT_ALIAS</code> | <code>BOT_ID</code> | <code>BOT_INTENT_NAME</code> | <code>BOT_LOCALE</code> |
292
+ * <code>BOT_VERSION</code> | <code>CAMPAIGN</code> | <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> |
293
+ * <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> | <code>CASE_STATUS</code> | <code>CASE_TEMPLATE_ARN</code> |
294
+ * <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
295
+ * <code>contact/segmentAttributes/connect:ValidationTestType</code> | <code>DISCONNECT_REASON</code> |
296
+ * <code>EVALUATION_FORM</code> | <code>EVALUATION_QUESTION</code> | <code>EVALUATION_SECTION</code> |
297
+ * <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FEATURE</code> |
298
+ * <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> |
299
+ * <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> |
300
+ * <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FORM_VERSION</code> |
301
+ * <code>INITIATING_FLOW</code> | <code>INITIATION_METHOD</code> |
302
+ * <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
303
+ * <code>KNOWLEDGE_BASE_NAME</code> | <code>PARENT_FLOWS_RESOURCE_ID</code> |
304
+ * <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> |
305
+ * <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>SESSION_ID</code> |
306
+ * <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
307
+ * <code>TEST_CASE_EXECUTION_RESULT</code> | <code>TEST_CASE_EXECUTION_STATE</code>
308
+ * </p>
309
+ * <note>
310
+ * <p>The following filter keys correspond to Connect Customer resources and are used for authorizing requests.
311
+ * A <code>GetMetricDataV2</code> request requires at least one of these filters:</p>
312
+ * <p>
313
+ * <code>QUEUE</code>, <code>ROUTING_PROFILE</code>, <code>AGENT</code>,
314
+ * <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
315
+ * <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
316
+ * <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>CAMPAIGN</code>, <code>EVALUATION_FORM</code>,
317
+ * <code>EVALUATOR_ID</code>
318
+ * </p>
319
+ * <p>You can use up to 5 filter keys in a single request, and up to 100 filter values across all filter keys.</p>
320
+ * </note>
321
+ * <p>
322
+ * <b>Filter values</b>
323
+ * </p>
324
+ * <ul>
325
+ * <li>
326
+ * <p>VOICE, CHAT, TASK, and EMAIL are valid filter values for the <code>CHANNEL</code> filter key. They do not
327
+ * count towards the limit of 100 filter values. For example, a <code>GetMetricDataV2</code> request can filter by
328
+ * 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 4 channel
329
+ * filters.</p>
330
+ * </li>
331
+ * <li>
332
+ * <p>
333
+ * <code>contact_lens_conversational_analytics</code> is a valid filter value for the <code>FEATURE</code>
334
+ * filter key. It is available only for contacts analyzed by Contact Lens conversational analytics.</p>
335
+ * </li>
336
+ * <li>
337
+ * <p>
338
+ * <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and
339
+ * <code>connect:WebRTC</code> are valid filter value examples (not exhaustive) for the
340
+ * <code>contact/segmentAttributes/connect:Subtype</code> filter key.</p>
341
+ * </li>
342
+ * <li>
343
+ * <p>
344
+ * <code>ROUTING_STEP_EXPRESSION</code> accepts a filter value up to 3,000 characters in length. Filter values
345
+ * are case-sensitive. JSON object key order and whitespace may be arbitrary; array order and tree structure must be
346
+ * preserved.</p>
347
+ * </li>
348
+ * <li>
349
+ * <p>TRUE and FALSE are the only valid filter values for the <code>Q_CONNECT_ENABLED</code> filter key.</p>
350
+ * <ul>
351
+ * <li>
352
+ * <p>TRUE includes all contacts that had Connect AI Agents enabled as part of the flow.</p>
353
+ * </li>
354
+ * <li>
355
+ * <p>FALSE includes all contacts that did not have Connect AI Agents enabled as part of the flow.</p>
356
+ * </li>
357
+ * </ul>
358
+ * </li>
359
+ * <li>
360
+ * <p>
361
+ * <code>EXPERIENCE_VALIDATION</code> and <code>FLOW_VALIDATION</code> are the only valid filter values for the
362
+ * <code>contact/segmentAttributes/connect:ValidationTestType</code> filter key. This filter is available only for
363
+ * contact record-driven metrics.</p>
364
+ * </li>
365
+ * <li>
366
+ * <p>
367
+ * <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html">Campaign</a> ARNs are valid filter values for the <code>CAMPAIGN</code> filter key.</p>
368
+ * </li>
369
+ * <li>
370
+ * <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in
371
+ * the <i>Connect Customer Administrator Guide</i>.</p>
372
+ * </li>
373
+ * </ul>
374
+ * @public
375
+ */
376
+ Filters: FilterV2[] | undefined;
377
+ /**
378
+ * <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the
379
+ * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not
380
+ * aggregated for all queues.</p>
381
+ * <p>If no grouping is specified, a summary of all metrics is returned.</p>
382
+ * <p>Valid grouping keys: <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> |
383
+ * <code>AI_AGENT_NAME</code> | <code>AI_AGENT_NAME_VERSION</code> | <code>AI_AGENT_TYPE</code> |
384
+ * <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> | <code>AI_PROMPT_NAME</code> |
385
+ * <code>AI_PROMPT_NAME_VERSION</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
386
+ * <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
387
+ * <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
388
+ * <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
389
+ * <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
390
+ * <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>BOT_ID</code> | <code>BOT_ALIAS</code> |
391
+ * <code>BOT_VERSION</code> | <code>BOT_LOCALE</code> | <code>BOT_INTENT_NAME</code> | <code>CAMPAIGN</code> |
392
+ * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> | <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> |
393
+ * <code>CAMPAIGN_EXECUTION_TIMESTAMP</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
394
+ * <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>DISCONNECT_REASON</code> |
395
+ * <code>EVALUATION_FORM</code> | <code>EVALUATION_SECTION</code> | <code>EVALUATION_QUESTION</code> |
396
+ * <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FLOWS_RESOURCE_ID</code> |
397
+ * <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> |
398
+ * <code>FLOWS_OUTCOME_TYPE</code> | <code>FORM_VERSION</code> | <code>INITIATION_METHOD</code> |
399
+ * <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
400
+ * <code>KNOWLEDGE_ARTICLE_NAME</code> | <code>KNOWLEDGE_BASE_NAME</code> |
401
+ * <code>PARENT_FLOWS_RESOURCE_ID</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> |
402
+ * <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> |
403
+ * <code>SESSION_ID</code> | <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
404
+ * <code>TEST_CASE_INVOCATION_METHOD</code>
405
+ * </p>
406
+ * <note>
407
+ * <p>
408
+ * <code>AI_AGENT_NAME_VERSION</code>, <code>AI_PROMPT_NAME_VERSION</code>, and <code>KNOWLEDGE_ARTICLE_NAME</code> are valid groupings but not valid filters.</p>
409
+ * </note>
410
+ * <p>API, SCHEDULE, and EVENT are the only valid filterValues for TEST_CASE_INVOCATION_METHOD.</p>
411
+ * <p>OBSERVE_EVENT, SEND_INSTRUCTION, ASSERT_DATA, and OVERRIDE_SYSTEM_BEHAVIOR are the only valid filterValues for
412
+ * TEST_CASE_EXECUTION_FAILURE_REASON</p>
413
+ * <p>Type: Array of strings</p>
414
+ * <p>Array Members: Maximum number of 4 items</p>
415
+ * <p>Required: No</p>
416
+ * @public
417
+ */
418
+ Groupings?: string[] | undefined;
419
+ /**
420
+ * <p>The metrics to retrieve. Specify the name or metricId, groupings, and filters for each metric. The following
421
+ * historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p>
422
+ * <note>
423
+ * <p>MetricId should be used to reference custom metrics or out of the box metrics as Arn. If using MetricId, the
424
+ * limit is 20 MetricId per request.</p>
425
+ * </note>
426
+ * <dl>
427
+ * <dt>ABANDONMENT_RATE</dt>
428
+ * <dd>
429
+ * <p>Unit: Percent</p>
430
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
431
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
432
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate">Abandonment rate</a>
433
+ * </p>
434
+ * </dd>
435
+ * <dt>AGENT_ADHERENT_TIME</dt>
436
+ * <dd>
437
+ * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
438
+ * <p>Unit: Seconds</p>
439
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
440
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time">Adherent time</a>
441
+ * </p>
442
+ * </dd>
443
+ * <dt>AGENT_ANSWER_RATE</dt>
444
+ * <dd>
445
+ * <p>Unit: Percent</p>
446
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
447
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate">Agent answer rate</a>
448
+ * </p>
449
+ * </dd>
450
+ * <dt>AGENT_NON_ADHERENT_TIME</dt>
451
+ * <dd>
452
+ * <p>Unit: Seconds</p>
453
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
454
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time">Non-adherent time</a>
455
+ * </p>
456
+ * </dd>
457
+ * <dt>AGENT_NON_RESPONSE</dt>
458
+ * <dd>
459
+ * <p>Unit: Count</p>
460
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
461
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">Agent non-response</a>
462
+ * </p>
463
+ * </dd>
464
+ * <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>
465
+ * <dd>
466
+ * <p>Unit: Count</p>
467
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
468
+ * <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>
469
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons">Agent
470
+ * non-response without customer abandons</a>
471
+ * </p>
472
+ * </dd>
473
+ * <dt>AGENT_OCCUPANCY</dt>
474
+ * <dd>
475
+ * <p>Unit: Percentage</p>
476
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
477
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
478
+ * </p>
479
+ * </dd>
480
+ * <dt>AGENT_SCHEDULE_ADHERENCE</dt>
481
+ * <dd>
482
+ * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
483
+ * <p>Unit: Percent</p>
484
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
485
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence">Adherence</a>
486
+ * </p>
487
+ * </dd>
488
+ * <dt>AGENT_SCHEDULED_TIME</dt>
489
+ * <dd>
490
+ * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
491
+ * <p>Unit: Seconds</p>
492
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
493
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time">Scheduled time</a>
494
+ * </p>
495
+ * </dd>
496
+ * <dt>AVG_ABANDON_TIME</dt>
497
+ * <dd>
498
+ * <p>Unit: Seconds</p>
499
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
500
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
501
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
502
+ * </p>
503
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
504
+ * time</a>
505
+ * </p>
506
+ * </dd>
507
+ * <dt>AVG_ACTIVE_TIME</dt>
508
+ * <dd>
509
+ * <p>Unit: Seconds</p>
510
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
511
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time">Average active time</a>
512
+ * </p>
513
+ * </dd>
514
+ * <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
515
+ * <dd>
516
+ * <p>Unit: Seconds</p>
517
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
518
+ * </p>
519
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
520
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
521
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">Average after contact work
522
+ * time</a>
523
+ * </p>
524
+ * <note>
525
+ * <p>Feature is a valid filter but not a valid grouping.</p>
526
+ * </note>
527
+ * </dd>
528
+ * <dt>AVG_AGENT_CONCURRENCY</dt>
529
+ * <dd>
530
+ * <p>Unit: Count</p>
531
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
532
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency">Average agent
533
+ * concurrency</a>
534
+ * </p>
535
+ * </dd>
536
+ * <dt>AVG_AGENT_CONNECTING_TIME</dt>
537
+ * <dd>
538
+ * <p>Unit: Seconds</p>
539
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as
540
+ * <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
541
+ * <code>API</code>
542
+ * </p>
543
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
544
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time">Average agent API
545
+ * connecting time</a>
546
+ * </p>
547
+ * <note>
548
+ * <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
549
+ * </note>
550
+ * </dd>
551
+ * <dt>AVG_AGENT_PAUSE_TIME</dt>
552
+ * <dd>
553
+ * <p>Unit: Seconds</p>
554
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
555
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time">Average agent pause
556
+ * time</a>
557
+ * </p>
558
+ * </dd>
559
+ * <dt>AVG_BOT_CONVERSATION_TIME</dt>
560
+ * <dd>
561
+ * <p>Unit: Seconds</p>
562
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
563
+ * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
564
+ * Initiation method, Invoking resource type, Parent flows resource ID</p>
565
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time">Average bot conversation
566
+ * time</a>
567
+ * </p>
568
+ * </dd>
569
+ * <dt>AVG_BOT_CONVERSATION_TURNS</dt>
570
+ * <dd>
571
+ * <p>Unit: Count</p>
572
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
573
+ * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
574
+ * Initiation method, Invoking resource type, Parent flows resource ID</p>
575
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns">Average bot conversation
576
+ * turns</a>
577
+ * </p>
578
+ * </dd>
579
+ * <dt>AVG_CASE_RELATED_CONTACTS</dt>
580
+ * <dd>
581
+ * <p>Unit: Count</p>
582
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
583
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
584
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case">Average contacts per
585
+ * case</a>
586
+ * </p>
587
+ * </dd>
588
+ * <dt>AVG_CASE_RESOLUTION_TIME</dt>
589
+ * <dd>
590
+ * <p>Unit: Seconds</p>
591
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
592
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
593
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time">Average case resolution
594
+ * time</a>
595
+ * </p>
596
+ * </dd>
597
+ * <dt>AVG_CONTACT_DURATION</dt>
598
+ * <dd>
599
+ * <p>Unit: Seconds</p>
600
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
601
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
602
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration">Average contact
603
+ * duration</a>
604
+ * </p>
605
+ * <note>
606
+ * <p>Feature is a valid filter but not a valid grouping.</p>
607
+ * </note>
608
+ * </dd>
609
+ * <dt>AVG_CONTACT_FIRST_RESPONSE_TIME_AGENT</dt>
610
+ * <dd>
611
+ * <p>Unit: Seconds</p>
612
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
613
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
614
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time">Agent
615
+ * average contact first response wait time</a>
616
+ * </p>
617
+ * </dd>
618
+ * <dt>AVG_CONVERSATION_CLOSE_TIME</dt>
619
+ * <dd>
620
+ * <p>Unit: Seconds</p>
621
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
622
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
623
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time">Average conversation
624
+ * close time</a>
625
+ * </p>
626
+ * </dd>
627
+ * <dt>AVG_CONVERSATION_DURATION</dt>
628
+ * <dd>
629
+ * <p>Unit: Seconds</p>
630
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
631
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
632
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration">Average conversation
633
+ * duration</a>
634
+ * </p>
635
+ * </dd>
636
+ * <dt>AVG_DIALS_PER_MINUTE</dt>
637
+ * <dd>
638
+ * <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
639
+ * delivery modes.</p>
640
+ * <p>Unit: Count</p>
641
+ * <p>Valid groupings and filters: Agent, Campaign, Queue, Routing Profile</p>
642
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute">Average dials per
643
+ * minute</a>
644
+ * </p>
645
+ * </dd>
646
+ * <dt>AVG_EVALUATION_SCORE</dt>
647
+ * <dd>
648
+ * <p>Unit: Percent</p>
649
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Section ID, Evaluation Question
650
+ * ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
651
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score">Average evaluation
652
+ * score</a>
653
+ * </p>
654
+ * </dd>
655
+ * <dt>AVG_FIRST_RESPONSE_TIME_AGENT</dt>
656
+ * <dd>
657
+ * <p>Unit: Seconds</p>
658
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
659
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
660
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time">Average agent first
661
+ * response time</a>
662
+ * </p>
663
+ * </dd>
664
+ * <dt>AVG_FLOW_TIME</dt>
665
+ * <dd>
666
+ * <p>Unit: Seconds</p>
667
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
668
+ * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
669
+ * published timestamp</p>
670
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time">Average flow time</a>
671
+ * </p>
672
+ * </dd>
673
+ * <dt>AVG_GREETING_TIME_AGENT</dt>
674
+ * <dd>
675
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
676
+ * <p>Unit: Seconds</p>
677
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
678
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
679
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time">Average agent greeting
680
+ * time</a>
681
+ * </p>
682
+ * </dd>
683
+ * <dt>AVG_HANDLE_TIME</dt>
684
+ * <dd>
685
+ * <p>Unit: Seconds</p>
686
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, AI Use Case, Feature,
687
+ * contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
688
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
689
+ * </p>
690
+ * <note>
691
+ * <p>Feature is a valid filter but not a valid grouping.</p>
692
+ * </note>
693
+ * </dd>
694
+ * <dt>ACTIVE_AI_AGENTS</dt>
695
+ * <dd>
696
+ * <p>Unit: Count</p>
697
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing
698
+ * Profile</p>
699
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents">Active AI Agents</a>
700
+ * </p>
701
+ * </dd>
702
+ * <dt>AI_HANDOFF_RATE</dt>
703
+ * <dd>
704
+ * <p>Unit: Percent</p>
705
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
706
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate">AI Handoff Rate</a>
707
+ * </p>
708
+ * </dd>
709
+ * <dt>AI_HANDOFFS</dt>
710
+ * <dd>
711
+ * <p>Unit: Count</p>
712
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
713
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs">AI Handoff Count</a>
714
+ * </p>
715
+ * </dd>
716
+ * <dt>AI_AGENT_INVOCATION_SUCCESS</dt>
717
+ * <dd>
718
+ * <p>Unit: Count</p>
719
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
720
+ * Channel, Queue, Routing Profile</p>
721
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success">AI Agent Invocation Success</a>
722
+ * </p>
723
+ * <note>
724
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
725
+ * </note>
726
+ * </dd>
727
+ * <dt>AI_AGENT_INVOCATION_SUCCESS_RATE</dt>
728
+ * <dd>
729
+ * <p>Unit: Percent</p>
730
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
731
+ * Channel, Queue, Routing Profile</p>
732
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate">AI Agent Invocation Success Rate</a>
733
+ * </p>
734
+ * <note>
735
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
736
+ * </note>
737
+ * </dd>
738
+ * <dt>AI_AGENT_INVOCATIONS</dt>
739
+ * <dd>
740
+ * <p>Unit: Count</p>
741
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Agent Name Version, AI Use Case,
742
+ * Channel, Queue, Routing Profile</p>
743
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations">AI Agent Invocation Count</a>
744
+ * </p>
745
+ * <note>
746
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
747
+ * </note>
748
+ * </dd>
749
+ * <dt>AI_AGENT_RESPONSE_HELPFUL</dt>
750
+ * <dd>
751
+ * <p>Unit: Count</p>
752
+ * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
753
+ * Queue, Routing Profile</p>
754
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful">AI Agent Response Helpful</a>
755
+ * </p>
756
+ * <note>
757
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
758
+ * </note>
759
+ * </dd>
760
+ * <dt>AI_AGENT_RESPONSE_NOT_HELPFUL</dt>
761
+ * <dd>
762
+ * <p>Unit: Count</p>
763
+ * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
764
+ * Queue, Routing Profile</p>
765
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful">AI Agent Response Not Helpful</a>
766
+ * </p>
767
+ * <note>
768
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
769
+ * </note>
770
+ * </dd>
771
+ * <dt>AI_RESPONSE_COMPLETION_RATE</dt>
772
+ * <dd>
773
+ * <p>Unit: Percent</p>
774
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
775
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate">AI Response Completion Rate</a>
776
+ * </p>
777
+ * </dd>
778
+ * <dt>AI_INVOLVED_CONTACTS</dt>
779
+ * <dd>
780
+ * <p>Unit: Count</p>
781
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
782
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts">AI Involved Contacts</a>
783
+ * </p>
784
+ * </dd>
785
+ * <dt>AI_PROMPT_INVOCATION_SUCCESS</dt>
786
+ * <dd>
787
+ * <p>Unit: Count</p>
788
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
789
+ * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
790
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success">AI Prompt Invocation Success</a>
791
+ * </p>
792
+ * <note>
793
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
794
+ * </note>
795
+ * </dd>
796
+ * <dt>AI_PROMPT_INVOCATION_SUCCESS_RATE</dt>
797
+ * <dd>
798
+ * <p>Unit: Percent</p>
799
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
800
+ * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
801
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate">AI Prompt Invocation Success Rate</a>
802
+ * </p>
803
+ * <note>
804
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
805
+ * </note>
806
+ * </dd>
807
+ * <dt>AI_PROMPT_INVOCATIONS</dt>
808
+ * <dd>
809
+ * <p>Unit: Count</p>
810
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
811
+ * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
812
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations">AI Prompt Invocations</a>
813
+ * </p>
814
+ * <note>
815
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
816
+ * </note>
817
+ * </dd>
818
+ * <dt>AI_TOOL_INVOCATION_SUCCESS</dt>
819
+ * <dd>
820
+ * <p>Unit: Count</p>
821
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
822
+ * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
823
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success">AI Tool Invocation Success</a>
824
+ * </p>
825
+ * <note>
826
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
827
+ * </note>
828
+ * </dd>
829
+ * <dt>AI_TOOL_INVOCATION_SUCCESS_RATE</dt>
830
+ * <dd>
831
+ * <p>Unit: Percent</p>
832
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
833
+ * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
834
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate">AI Tool Invocation Success Rate</a>
835
+ * </p>
836
+ * <note>
837
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
838
+ * </note>
839
+ * </dd>
840
+ * <dt>AI_TOOL_INVOCATIONS</dt>
841
+ * <dd>
842
+ * <p>Unit: Count</p>
843
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
844
+ * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
845
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations">AI Tool Invocations</a>
846
+ * </p>
847
+ * <note>
848
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
849
+ * </note>
850
+ * </dd>
851
+ * <dt>AVG_AI_AGENT_CONVERSATION_TURNS</dt>
852
+ * <dd>
853
+ * <p>Unit: Count</p>
854
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
855
+ * Channel, Queue, Routing Profile </p>
856
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns">Average AI Agent Conversation Turns</a>
857
+ * </p>
858
+ * <note>
859
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
860
+ * </note>
861
+ * </dd>
862
+ * <dt>AVG_AI_CONVERSATION_TURNS</dt>
863
+ * <dd>
864
+ * <p>Unit: Count</p>
865
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
866
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns">Average AI Conversation Turns</a>
867
+ * </p>
868
+ * </dd>
869
+ * <dt>AVG_AI_PROMPT_INVOCATION_LATENCY</dt>
870
+ * <dd>
871
+ * <p>Unit: Milliseconds</p>
872
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
873
+ * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
874
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency">Average AI Prompt Invocation Latency</a>
875
+ * </p>
876
+ * <note>
877
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
878
+ * </note>
879
+ * </dd>
880
+ * <dt>AVG_AI_TOOL_INVOCATION_LATENCY</dt>
881
+ * <dd>
882
+ * <p>Unit: Milliseconds</p>
883
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
884
+ * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
885
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency">Average AI Tool Invocation Latency</a>
886
+ * </p>
887
+ * <note>
888
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
889
+ * </note>
890
+ * </dd>
891
+ * <dt>AI_TOOL_PARAMETER_ACCURACY</dt>
892
+ * <dd>
893
+ * <p>Unit: Double</p>
894
+ * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
895
+ * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
896
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy">AI Tool Parameter Accuracy</a>
897
+ * </p>
898
+ * <note>
899
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
900
+ * </note>
901
+ * </dd>
902
+ * <dt>AI_TOOL_SELECTION_ACCURACY</dt>
903
+ * <dd>
904
+ * <p>Unit: Double</p>
905
+ * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
906
+ * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
907
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy">AI Tool Selection Accuracy</a>
908
+ * </p>
909
+ * <note>
910
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
911
+ * </note>
912
+ * </dd>
913
+ * <dt>AI_TOOL_UTILIZATION_ACCURACY</dt>
914
+ * <dd>
915
+ * <p>Unit: Double</p>
916
+ * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
917
+ * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p>
918
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy">AI Tool Utilization Accuracy</a>
919
+ * </p>
920
+ * <note>
921
+ * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
922
+ * </note>
923
+ * </dd>
924
+ * <dt>COMPLETENESS_SCORE</dt>
925
+ * <dd>
926
+ * <p>Unit: Double</p>
927
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
928
+ * Routing Profile, Session ID</p>
929
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score">Completeness Score</a>
930
+ * </p>
931
+ * </dd>
932
+ * <dt>FAITHFULNESS_SCORE</dt>
933
+ * <dd>
934
+ * <p>Unit: Double</p>
935
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
936
+ * Routing Profile, Session ID</p>
937
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score">Faithfulness Score</a>
938
+ * </p>
939
+ * </dd>
940
+ * <dt>GOAL_SUCCESS_RATE</dt>
941
+ * <dd>
942
+ * <p>Unit: Double</p>
943
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
944
+ * Routing Profile, Session ID</p>
945
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate">Goal Success Rate</a>
946
+ * </p>
947
+ * </dd>
948
+ * <dt>KNOWLEDGE_CONTENT_REFERENCES</dt>
949
+ * <dd>
950
+ * <p>Unit: Count</p>
951
+ * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Knowledge Base
952
+ * Name, Queue, Routing Profile</p>
953
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references">Knowledge Content References</a>
954
+ * </p>
955
+ * </dd>
956
+ * <dt>PROACTIVE_INTENT_ENGAGEMENT_RATE</dt>
957
+ * <dd>
958
+ * <p>Unit: Percent</p>
959
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
960
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate">Proactive Intent Engagement Rate</a>
961
+ * </p>
962
+ * </dd>
963
+ * <dt>PROACTIVE_INTENT_RESPONSE_RATE</dt>
964
+ * <dd>
965
+ * <p>Unit: Percent</p>
966
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
967
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate">Proactive Intent Response Rate</a>
968
+ * </p>
969
+ * </dd>
970
+ * <dt>PROACTIVE_INTENTS_ANSWERED</dt>
971
+ * <dd>
972
+ * <p>Unit: Count</p>
973
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
974
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered">Proactive Intents Answered</a>
975
+ * </p>
976
+ * </dd>
977
+ * <dt>PROACTIVE_INTENTS_DETECTED</dt>
978
+ * <dd>
979
+ * <p>Unit: Count</p>
980
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
981
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected">Proactive Intents Detected</a>
982
+ * </p>
983
+ * </dd>
984
+ * <dt>PROACTIVE_INTENTS_ENGAGED</dt>
985
+ * <dd>
986
+ * <p>Unit: Count</p>
987
+ * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
988
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged">Proactive Intents Engaged</a>
989
+ * </p>
990
+ * </dd>
991
+ * <dt>AVG_HOLD_TIME</dt>
992
+ * <dd>
993
+ * <p>Unit: Seconds</p>
994
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
995
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
996
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
997
+ * time</a>
998
+ * </p>
999
+ * <note>
1000
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1001
+ * </note>
1002
+ * </dd>
1003
+ * <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt>
1004
+ * <dd>
1005
+ * <p>Unit: Seconds</p>
1006
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1007
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1008
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts">Average customer
1009
+ * hold time all contacts</a>
1010
+ * </p>
1011
+ * </dd>
1012
+ * <dt>AVG_HOLDS</dt>
1013
+ * <dd>
1014
+ * <p>Unit: Count</p>
1015
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
1016
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1017
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds">Average holds</a>
1018
+ * </p>
1019
+ * <note>
1020
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1021
+ * </note>
1022
+ * </dd>
1023
+ * <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
1024
+ * <dd>
1025
+ * <p>Unit: Seconds</p>
1026
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1027
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1028
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
1029
+ * agent interaction and customer hold time</a>
1030
+ * </p>
1031
+ * </dd>
1032
+ * <dt>AVG_INTERACTION_TIME</dt>
1033
+ * <dd>
1034
+ * <p>Unit: Seconds</p>
1035
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
1036
+ * </p>
1037
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
1038
+ * Q in Connect</p>
1039
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time">Average agent interaction
1040
+ * time</a>
1041
+ * </p>
1042
+ * <note>
1043
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1044
+ * </note>
1045
+ * </dd>
1046
+ * <dt>AVG_INTERRUPTIONS_AGENT</dt>
1047
+ * <dd>
1048
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1049
+ * <p>Unit: Count</p>
1050
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1051
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1052
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions">Average agent
1053
+ * interruptions</a>
1054
+ * </p>
1055
+ * </dd>
1056
+ * <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
1057
+ * <dd>
1058
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1059
+ * <p>Unit: Seconds</p>
1060
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1061
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1062
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time">Average agent
1063
+ * interruption time</a>
1064
+ * </p>
1065
+ * </dd>
1066
+ * <dt>AVG_MESSAGE_LENGTH_AGENT</dt>
1067
+ * <dd>
1068
+ * <p>Unit: Count</p>
1069
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1070
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1071
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length">Average agent message
1072
+ * length</a>
1073
+ * </p>
1074
+ * </dd>
1075
+ * <dt>AVG_MESSAGE_LENGTH_CUSTOMER</dt>
1076
+ * <dd>
1077
+ * <p>Unit: Count</p>
1078
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1079
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1080
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length">Average customer message
1081
+ * length</a>
1082
+ * </p>
1083
+ * </dd>
1084
+ * <dt>AVG_MESSAGES</dt>
1085
+ * <dd>
1086
+ * <p>Unit: Count</p>
1087
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1088
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1089
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages">Average messages</a>
1090
+ * </p>
1091
+ * </dd>
1092
+ * <dt>AVG_MESSAGES_AGENT</dt>
1093
+ * <dd>
1094
+ * <p>Unit: Count</p>
1095
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1096
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1097
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages">Average agent
1098
+ * messages</a>
1099
+ * </p>
1100
+ * </dd>
1101
+ * <dt>AVG_MESSAGES_BOT</dt>
1102
+ * <dd>
1103
+ * <p>Unit: Count</p>
1104
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1105
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1106
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages">Average bot messages</a>
1107
+ * </p>
1108
+ * </dd>
1109
+ * <dt>AVG_MESSAGES_CUSTOMER</dt>
1110
+ * <dd>
1111
+ * <p>Unit: Count</p>
1112
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1113
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1114
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages">Average customer
1115
+ * messages</a>
1116
+ * </p>
1117
+ * </dd>
1118
+ * <dt>AVG_NON_TALK_TIME</dt>
1119
+ * <dd>
1120
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1121
+ * <p>Unit: Seconds</p>
1122
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1123
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1124
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time">Average non-talk time</a>
1125
+ * </p>
1126
+ * </dd>
1127
+ * <dt>AVG_QUEUE_ANSWER_TIME</dt>
1128
+ * <dd>
1129
+ * <p>Unit: Seconds</p>
1130
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
1131
+ * Q in Connect</p>
1132
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time">Average queue answer
1133
+ * time</a>
1134
+ * </p>
1135
+ * <p>Valid metric level filters: <code>INITIATION_METHOD</code>, <code>FEATURE</code>,
1136
+ * <code>DISCONNECT_REASON</code>
1137
+ * </p>
1138
+ * <note>
1139
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1140
+ * </note>
1141
+ * </dd>
1142
+ * <dt>AVG_QUEUE_ANSWER_TIME_CUSTOMER_FIRST_CALLBACK</dt>
1143
+ * <dd>
1144
+ * <p>Unit: Seconds</p>
1145
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
1146
+ * Connect, Agent Hierarchy</p>
1147
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback">Avg.
1148
+ * queue answer time - customer first callback</a>
1149
+ * </p>
1150
+ * </dd>
1151
+ * <dt>AVG_RESPONSE_TIME_AGENT</dt>
1152
+ * <dd>
1153
+ * <p>Unit: Seconds</p>
1154
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1155
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1156
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent">Average agent response
1157
+ * time</a>
1158
+ * </p>
1159
+ * </dd>
1160
+ * <dt>AVG_RESPONSE_TIME_CUSTOMER</dt>
1161
+ * <dd>
1162
+ * <p>Unit: Seconds</p>
1163
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1164
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1165
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent">Average customer response
1166
+ * time</a>
1167
+ * </p>
1168
+ * </dd>
1169
+ * <dt>AVG_RESOLUTION_TIME</dt>
1170
+ * <dd>
1171
+ * <p>Unit: Seconds</p>
1172
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1173
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time">Average resolution time</a>
1174
+ * </p>
1175
+ * </dd>
1176
+ * <dt>AVG_TALK_TIME</dt>
1177
+ * <dd>
1178
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1179
+ * <p>Unit: Seconds</p>
1180
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1181
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1182
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time">Average talk time</a>
1183
+ * </p>
1184
+ * </dd>
1185
+ * <dt>AVG_TALK_TIME_AGENT</dt>
1186
+ * <dd>
1187
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1188
+ * <p>Unit: Seconds</p>
1189
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1190
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1191
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time">Average agent talk time</a>
1192
+ * </p>
1193
+ * </dd>
1194
+ * <dt>AVG_TALK_TIME_CUSTOMER</dt>
1195
+ * <dd>
1196
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1197
+ * <p>Unit: Seconds</p>
1198
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1199
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1200
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time">Average customer talk
1201
+ * time</a>
1202
+ * </p>
1203
+ * </dd>
1204
+ * <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt>
1205
+ * <dd>
1206
+ * <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
1207
+ * delivery modes.</p>
1208
+ * <p>Unit: Seconds</p>
1209
+ * <p>Valid groupings and filters: Campaign</p>
1210
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection">Average wait
1211
+ * time after customer connection</a>
1212
+ * </p>
1213
+ * </dd>
1214
+ * <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_FIRST_CALLBACK_CONNECTION</dt>
1215
+ * <dd>
1216
+ * <p>Unit: Seconds</p>
1217
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
1218
+ * Connect, Agent Hierarchy</p>
1219
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback">Avg. wait time after customer connection - customer first callback</a>
1220
+ * </p>
1221
+ * </dd>
1222
+ * <dt>AVG_WEIGHTED_EVALUATION_SCORE</dt>
1223
+ * <dd>
1224
+ * <p>Unit: Percent</p>
1225
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form Id, Evaluation Section ID, Evaluation Question
1226
+ * ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
1227
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score">Average weighted
1228
+ * evaluation score</a>
1229
+ * </p>
1230
+ * </dd>
1231
+ * <dt>BOT_CONVERSATIONS_COMPLETED</dt>
1232
+ * <dd>
1233
+ * <p>Unit: Count</p>
1234
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
1235
+ * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
1236
+ * Initiation method, Invoking resource type, Parent flows resource ID</p>
1237
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed">Bot conversations completed</a>
1238
+ * </p>
1239
+ * </dd>
1240
+ * <dt>BOT_INTENTS_COMPLETED</dt>
1241
+ * <dd>
1242
+ * <p>Unit: Count</p>
1243
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
1244
+ * Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
1245
+ * published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
1246
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed">Bot intents completed</a>
1247
+ * </p>
1248
+ * </dd>
1249
+ * <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt>
1250
+ * <dd>
1251
+ * <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
1252
+ * delivery modes.</p>
1253
+ * <p>Unit: Count</p>
1254
+ * <p>Valid groupings and filters: Agent, Campaign</p>
1255
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1256
+ * For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
1257
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x">Campaign contacts
1258
+ * abandoned after X</a>
1259
+ * </p>
1260
+ * </dd>
1261
+ * <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt>
1262
+ * <dd>
1263
+ * <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
1264
+ * delivery modes.</p>
1265
+ * <p>Unit: Percent</p>
1266
+ * <p>Valid groupings and filters: Agent, Campaign</p>
1267
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1268
+ * For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
1269
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate">Campaign
1270
+ * contacts abandoned after X rate</a>
1271
+ * </p>
1272
+ * </dd>
1273
+ * <dt>CAMPAIGN_INTERACTIONS</dt>
1274
+ * <dd>
1275
+ * <p>This metric is available only for outbound campaigns using the email delivery mode. </p>
1276
+ * <p>Unit: Count</p>
1277
+ * <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
1278
+ * <p>Valid groupings and filters: Campaign</p>
1279
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions">Campaign interactions</a>
1280
+ * </p>
1281
+ * </dd>
1282
+ * <dt>CAMPAIGN_PROGRESS_RATE</dt>
1283
+ * <dd>
1284
+ * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
1285
+ * for event triggered campaigns.</p>
1286
+ * <p>Unit: Percent</p>
1287
+ * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
1288
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate">Campaign progress rate</a>
1289
+ * </p>
1290
+ * </dd>
1291
+ * <dt>CAMPAIGN_SEND_ATTEMPTS</dt>
1292
+ * <dd>
1293
+ * <p>This metric is available only for outbound campaigns.</p>
1294
+ * <p>Unit: Count</p>
1295
+ * <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype </p>
1296
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts">Campaign send attempts</a>
1297
+ * </p>
1298
+ * </dd>
1299
+ * <dt>CAMPAIGN_SEND_EXCLUSIONS</dt>
1300
+ * <dd>
1301
+ * <p>This metric is available only for outbound campaigns.</p>
1302
+ * <p>Valid metric filter key: CAMPAIGN_EXCLUDED_EVENT_TYPE</p>
1303
+ * <p>Unit: Count</p>
1304
+ * <p>Valid groupings and filters: Campaign, Campaign Excluded Event Type, Campaign Execution Timestamp</p>
1305
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions">Campaign send
1306
+ * exclusions</a>
1307
+ * </p>
1308
+ * </dd>
1309
+ * <dt>CASES_CREATED</dt>
1310
+ * <dd>
1311
+ * <p>Unit: Count</p>
1312
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
1313
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
1314
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created">Cases created</a>
1315
+ * </p>
1316
+ * </dd>
1317
+ * <dt>CONTACTS_CREATED</dt>
1318
+ * <dd>
1319
+ * <p>Unit: Count</p>
1320
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
1321
+ * </p>
1322
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
1323
+ * Q in Connect</p>
1324
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created">Contacts created</a>
1325
+ * </p>
1326
+ * <note>
1327
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1328
+ * </note>
1329
+ * </dd>
1330
+ * <dt>CONTACTS_HANDLED</dt>
1331
+ * <dd>
1332
+ * <p>Unit: Count</p>
1333
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>
1334
+ * </p>
1335
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
1336
+ * contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
1337
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
1338
+ * </p>
1339
+ * <note>
1340
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1341
+ * </note>
1342
+ * </dd>
1343
+ * <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>
1344
+ * <dd>
1345
+ * <p>Unit: Count</p>
1346
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
1347
+ * </p>
1348
+ * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
1349
+ * Q in Connect</p>
1350
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp">Contacts handled (connected to agent timestamp)</a>
1351
+ * </p>
1352
+ * </dd>
1353
+ * <dt>CONTACTS_HOLD_ABANDONS</dt>
1354
+ * <dd>
1355
+ * <p>Unit: Count</p>
1356
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1357
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1358
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
1359
+ * disconnect</a>
1360
+ * </p>
1361
+ * </dd>
1362
+ * <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>
1363
+ * <dd>
1364
+ * <p>Unit: Count</p>
1365
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1366
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect">Contacts hold agent
1367
+ * disconnect</a>
1368
+ * </p>
1369
+ * </dd>
1370
+ * <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>
1371
+ * <dd>
1372
+ * <p>Unit: Count</p>
1373
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1374
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect">Contacts hold customer
1375
+ * disconnect</a>
1376
+ * </p>
1377
+ * </dd>
1378
+ * <dt>CONTACTS_PUT_ON_HOLD</dt>
1379
+ * <dd>
1380
+ * <p>Unit: Count</p>
1381
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1382
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold">Contacts put on hold</a>
1383
+ * </p>
1384
+ * </dd>
1385
+ * <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>
1386
+ * <dd>
1387
+ * <p>Unit: Count</p>
1388
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1389
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external">Contacts transferred
1390
+ * out external</a>
1391
+ * </p>
1392
+ * </dd>
1393
+ * <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>
1394
+ * <dd>
1395
+ * <p>Unit: Percent</p>
1396
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1397
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal">Contacts transferred
1398
+ * out internal</a>
1399
+ * </p>
1400
+ * </dd>
1401
+ * <dt>CONTACTS_QUEUED</dt>
1402
+ * <dd>
1403
+ * <p>Unit: Count</p>
1404
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1405
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1406
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
1407
+ * </p>
1408
+ * </dd>
1409
+ * <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
1410
+ * <dd>
1411
+ * <p>Unit: Count</p>
1412
+ * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p>
1413
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue">Contacts queued (enqueue
1414
+ * timestamp)</a>
1415
+ * </p>
1416
+ * </dd>
1417
+ * <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>
1418
+ * <dd>
1419
+ * <p>Unit: Count</p>
1420
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
1421
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1422
+ * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
1423
+ * equal").</p>
1424
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue">Contacts removed from queue
1425
+ * in X seconds</a>
1426
+ * </p>
1427
+ * </dd>
1428
+ * <dt>CONTACTS_RESOLVED_IN_X</dt>
1429
+ * <dd>
1430
+ * <p>Unit: Count</p>
1431
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1432
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1433
+ * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
1434
+ * equal").</p>
1435
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved">Contacts resolved in X</a>
1436
+ * </p>
1437
+ * </dd>
1438
+ * <dt>CONTACTS_TRANSFERRED_OUT</dt>
1439
+ * <dd>
1440
+ * <p>Unit: Count</p>
1441
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
1442
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1443
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
1444
+ * out</a>
1445
+ * </p>
1446
+ * <note>
1447
+ * <p>Feature is a valid filter but not a valid grouping.</p>
1448
+ * </note>
1449
+ * </dd>
1450
+ * <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
1451
+ * <dd>
1452
+ * <p>Unit: Count</p>
1453
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1454
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1455
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent">Contacts transferred
1456
+ * out by agent</a>
1457
+ * </p>
1458
+ * </dd>
1459
+ * <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
1460
+ * <dd>
1461
+ * <p>Unit: Count</p>
1462
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1463
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1464
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
1465
+ * queue</a>
1466
+ * </p>
1467
+ * </dd>
1468
+ * <dt>CURRENT_CASES</dt>
1469
+ * <dd>
1470
+ * <p>Unit: Count</p>
1471
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
1472
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
1473
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases">Current cases</a>
1474
+ * </p>
1475
+ * </dd>
1476
+ * <dt>CONVERSATIONS_ABANDONED</dt>
1477
+ * <dd>
1478
+ * <p>Unit: Count</p>
1479
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
1480
+ * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
1481
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned">Conversations
1482
+ * abandoned</a>
1483
+ * </p>
1484
+ * </dd>
1485
+ * <dt>DELIVERY_ATTEMPTS</dt>
1486
+ * <dd>
1487
+ * <p>This metric is available only for outbound campaigns.</p>
1488
+ * <p>Unit: Count</p>
1489
+ * <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
1490
+ * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
1491
+ * </p>
1492
+ * <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Campaign Delivery EventType, Channel,
1493
+ * contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
1494
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts">Delivery attempts</a>
1495
+ * </p>
1496
+ * <note>
1497
+ * <p>Campaign Delivery EventType filter and grouping are only available for SMS and Email campaign delivery
1498
+ * modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
1499
+ * for agent assisted voice and automated voice delivery modes. </p>
1500
+ * </note>
1501
+ * </dd>
1502
+ * <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt>
1503
+ * <dd>
1504
+ * <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
1505
+ * voice delivery modes are only available with answering machine detection enabled.</p>
1506
+ * <p>Unit: Percent</p>
1507
+ * <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
1508
+ * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
1509
+ * </p>
1510
+ * <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Channel,
1511
+ * contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
1512
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate">Delivery attempt
1513
+ * disposition rate</a>
1514
+ * </p>
1515
+ * <note>
1516
+ * <p>Campaign Delivery Event Type filter and grouping are only available for SMS and Email campaign delivery
1517
+ * modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
1518
+ * for agent assisted voice and automated voice delivery modes. </p>
1519
+ * </note>
1520
+ * </dd>
1521
+ * <dt>EVALUATIONS_PERFORMED</dt>
1522
+ * <dd>
1523
+ * <p>Unit: Count</p>
1524
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
1525
+ * Routing Profile</p>
1526
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed">Evaluations
1527
+ * performed</a>
1528
+ * </p>
1529
+ * </dd>
1530
+ * <dt>FLOWS_OUTCOME</dt>
1531
+ * <dd>
1532
+ * <p>Unit: Count</p>
1533
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
1534
+ * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
1535
+ * published timestamp</p>
1536
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flows outcome</a>
1537
+ * </p>
1538
+ * </dd>
1539
+ * <dt>FLOWS_STARTED</dt>
1540
+ * <dd>
1541
+ * <p>Unit: Count</p>
1542
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
1543
+ * resource ID, Initiation method, Resource published timestamp</p>
1544
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started">Flows started</a>
1545
+ * </p>
1546
+ * </dd>
1547
+ * <dt>HUMAN_ANSWERED_CALLS</dt>
1548
+ * <dd>
1549
+ * <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
1550
+ * voice delivery modes are only available with answering machine detection enabled. </p>
1551
+ * <p>Unit: Count</p>
1552
+ * <p>Valid groupings and filters: Agent, Campaign</p>
1553
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered">Human answered</a>
1554
+ * </p>
1555
+ * </dd>
1556
+ * <dt>MAX_FLOW_TIME</dt>
1557
+ * <dd>
1558
+ * <p>Unit: Seconds</p>
1559
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
1560
+ * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
1561
+ * published timestamp</p>
1562
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time">Maximum flow time</a>
1563
+ * </p>
1564
+ * </dd>
1565
+ * <dt>MAX_QUEUED_TIME</dt>
1566
+ * <dd>
1567
+ * <p>Unit: Seconds</p>
1568
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1569
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1570
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time">Maximum queued time</a>
1571
+ * </p>
1572
+ * </dd>
1573
+ * <dt>MIN_FLOW_TIME</dt>
1574
+ * <dd>
1575
+ * <p>Unit: Seconds</p>
1576
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
1577
+ * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
1578
+ * published timestamp</p>
1579
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
1580
+ * </p>
1581
+ * </dd>
1582
+ * <dt>PERCENT_AUTOMATIC_FAILS</dt>
1583
+ * <dd>
1584
+ * <p>Unit: Percent</p>
1585
+ * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
1586
+ * Routing Profile</p>
1587
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent">Automatic fails percent</a>
1588
+ * </p>
1589
+ * </dd>
1590
+ * <dt>PERCENT_BOT_CONVERSATIONS_OUTCOME</dt>
1591
+ * <dd>
1592
+ * <p>Unit: Percent</p>
1593
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
1594
+ * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
1595
+ * Initiation method, Invoking resource type, Parent flows resource ID</p>
1596
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome">Percent bot conversations
1597
+ * outcome</a>
1598
+ * </p>
1599
+ * </dd>
1600
+ * <dt>PERCENT_BOT_INTENTS_OUTCOME</dt>
1601
+ * <dd>
1602
+ * <p>Unit: Percent</p>
1603
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
1604
+ * Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
1605
+ * published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
1606
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome">Percent bot intents outcome</a>
1607
+ * </p>
1608
+ * </dd>
1609
+ * <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
1610
+ * <dd>
1611
+ * <p>Unit: Percent</p>
1612
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
1613
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
1614
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact">Cases resolved on first
1615
+ * contact</a>
1616
+ * </p>
1617
+ * </dd>
1618
+ * <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
1619
+ * <dd>
1620
+ * <p>Unit: Percent</p>
1621
+ * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
1622
+ * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
1623
+ * </dd>
1624
+ * <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
1625
+ * <dd>
1626
+ * <p>Unit: Percent</p>
1627
+ * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
1628
+ * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
1629
+ * </dd>
1630
+ * <dt>PERCENT_FLOWS_OUTCOME</dt>
1631
+ * <dd>
1632
+ * <p>Unit: Percent</p>
1633
+ * <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>
1634
+ * </p>
1635
+ * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
1636
+ * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
1637
+ * published timestamp</p>
1638
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage">Flows outcome
1639
+ * percentage</a>.</p>
1640
+ * <note>
1641
+ * <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>
1642
+ * </note>
1643
+ * </dd>
1644
+ * <dt>PERCENT_NON_TALK_TIME</dt>
1645
+ * <dd>
1646
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1647
+ * <p>Unit: Percentage</p>
1648
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1649
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1650
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent">Non-talk time percent</a>
1651
+ * </p>
1652
+ * </dd>
1653
+ * <dt>PERCENT_TALK_TIME</dt>
1654
+ * <dd>
1655
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1656
+ * <p>Unit: Percentage</p>
1657
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1658
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1659
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent">Talk time percent</a>
1660
+ * </p>
1661
+ * </dd>
1662
+ * <dt>PERCENT_TALK_TIME_AGENT</dt>
1663
+ * <dd>
1664
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1665
+ * <p>Unit: Percentage</p>
1666
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1667
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1668
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent">Agent talk time percent</a>
1669
+ * </p>
1670
+ * </dd>
1671
+ * <dt>PERCENT_TALK_TIME_CUSTOMER</dt>
1672
+ * <dd>
1673
+ * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
1674
+ * <p>Unit: Percentage</p>
1675
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1676
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1677
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent">Customer talk time
1678
+ * percent</a>
1679
+ * </p>
1680
+ * </dd>
1681
+ * <dt>RECIPIENTS_ATTEMPTED</dt>
1682
+ * <dd>
1683
+ * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
1684
+ * for event triggered campaigns.</p>
1685
+ * <p>Unit: Count</p>
1686
+ * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
1687
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted">Recipients attempted</a>
1688
+ * </p>
1689
+ * </dd>
1690
+ * <dt>RECIPIENTS_INTERACTED</dt>
1691
+ * <dd>
1692
+ * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
1693
+ * for event triggered campaigns.</p>
1694
+ * <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
1695
+ * <p>Unit: Count</p>
1696
+ * <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype, Campaign Execution
1697
+ * Timestamp</p>
1698
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted">Recipients interacted</a>
1699
+ * </p>
1700
+ * </dd>
1701
+ * <dt>RECIPIENTS_TARGETED</dt>
1702
+ * <dd>
1703
+ * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
1704
+ * for event triggered campaigns.</p>
1705
+ * <p>Unit: Count</p>
1706
+ * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
1707
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted">Recipients targeted</a>
1708
+ * </p>
1709
+ * </dd>
1710
+ * <dt>REOPENED_CASE_ACTIONS</dt>
1711
+ * <dd>
1712
+ * <p>Unit: Count</p>
1713
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
1714
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
1715
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened">Cases reopened</a>
1716
+ * </p>
1717
+ * </dd>
1718
+ * <dt>RESOLVED_CASE_ACTIONS</dt>
1719
+ * <dd>
1720
+ * <p>Unit: Count</p>
1721
+ * <p>Required filter key: CASE_TEMPLATE_ARN</p>
1722
+ * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
1723
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved">Cases resolved</a>
1724
+ * </p>
1725
+ * </dd>
1726
+ * <dt>SERVICE_LEVEL</dt>
1727
+ * <dd>
1728
+ * <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
1729
+ * <p>Unit: Percent</p>
1730
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
1731
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1732
+ * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
1733
+ * equal").</p>
1734
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a>
1735
+ * </p>
1736
+ * </dd>
1737
+ * <dt>STEP_CONTACTS_QUEUED</dt>
1738
+ * <dd>
1739
+ * <p>Unit: Count</p>
1740
+ * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
1741
+ * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
1742
+ * </dd>
1743
+ * <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
1744
+ * <dd>
1745
+ * <p>Unit: Seconds</p>
1746
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1747
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
1748
+ * </p>
1749
+ * </dd>
1750
+ * <dt>SUM_CONNECTING_TIME_AGENT</dt>
1751
+ * <dd>
1752
+ * <p>Unit: Seconds</p>
1753
+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys
1754
+ * as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
1755
+ * <code>API</code> | <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
1756
+ * </p>
1757
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
1758
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time">Agent API connecting
1759
+ * time</a>
1760
+ * </p>
1761
+ * <note>
1762
+ * <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
1763
+ * </note>
1764
+ * </dd>
1765
+ * <dt>CONTACTS_ABANDONED</dt>
1766
+ * <dd>
1767
+ * <p>Unit: Count</p>
1768
+ * <p>Metric filter: </p>
1769
+ * <ul>
1770
+ * <li>
1771
+ * <p>Valid values: <code>API</code>| <code>INCOMING</code> | <code>OUTBOUND</code> | <code>TRANSFER</code> |
1772
+ * <code>CALLBACK</code> | <code>QUEUE_TRANSFER</code>| <code>Disconnect</code> |
1773
+ * <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
1774
+ * </p>
1775
+ * </li>
1776
+ * </ul>
1777
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1778
+ * contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
1779
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contact abandoned</a>
1780
+ * </p>
1781
+ * </dd>
1782
+ * <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
1783
+ * <dd>
1784
+ * <p>Unit: Count</p>
1785
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1786
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1787
+ * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
1788
+ * equal").</p>
1789
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds">Contacts abandoned in X
1790
+ * seconds</a>
1791
+ * </p>
1792
+ * </dd>
1793
+ * <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
1794
+ * <dd>
1795
+ * <p>Unit: Count</p>
1796
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1797
+ * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
1798
+ * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
1799
+ * equal").</p>
1800
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds">Contacts answered in X
1801
+ * seconds</a>
1802
+ * </p>
1803
+ * </dd>
1804
+ * <dt>SUM_CONTACT_FLOW_TIME</dt>
1805
+ * <dd>
1806
+ * <p>Unit: Seconds</p>
1807
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1808
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time">Contact flow time</a>
1809
+ * </p>
1810
+ * </dd>
1811
+ * <dt>SUM_CONTACT_TIME_AGENT</dt>
1812
+ * <dd>
1813
+ * <p>Unit: Seconds</p>
1814
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
1815
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time">Agent on contact time</a>
1816
+ * </p>
1817
+ * </dd>
1818
+ * <dt>SUM_CONTACTS_DISCONNECTED </dt>
1819
+ * <dd>
1820
+ * <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
1821
+ * </p>
1822
+ * <p>Unit: Count</p>
1823
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
1824
+ * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1825
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected">Contact disconnected</a>
1826
+ * </p>
1827
+ * </dd>
1828
+ * <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
1829
+ * <dd>
1830
+ * <p>Unit: Seconds</p>
1831
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
1832
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time">Error status time</a>
1833
+ * </p>
1834
+ * </dd>
1835
+ * <dt>SUM_HANDLE_TIME</dt>
1836
+ * <dd>
1837
+ * <p>Unit: Seconds</p>
1838
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1839
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time">Contact handle time</a>
1840
+ * </p>
1841
+ * </dd>
1842
+ * <dt>SUM_HOLD_TIME</dt>
1843
+ * <dd>
1844
+ * <p>Unit: Count</p>
1845
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1846
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time">Customer hold time</a>
1847
+ * </p>
1848
+ * </dd>
1849
+ * <dt>SUM_IDLE_TIME_AGENT</dt>
1850
+ * <dd>
1851
+ * <p>Unit: Seconds</p>
1852
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
1853
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time">Agent idle time</a>
1854
+ * </p>
1855
+ * </dd>
1856
+ * <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>
1857
+ * <dd>
1858
+ * <p>Unit: Seconds</p>
1859
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
1860
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time">Agent interaction and
1861
+ * hold time</a>
1862
+ * </p>
1863
+ * </dd>
1864
+ * <dt>SUM_INTERACTION_TIME</dt>
1865
+ * <dd>
1866
+ * <p>Unit: Seconds</p>
1867
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
1868
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time">Agent interaction time</a>
1869
+ * </p>
1870
+ * </dd>
1871
+ * <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>
1872
+ * <dd>
1873
+ * <p>Unit: Seconds</p>
1874
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
1875
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time">Agent non-productive
1876
+ * time</a>
1877
+ * </p>
1878
+ * </dd>
1879
+ * <dt>SUM_ONLINE_TIME_AGENT</dt>
1880
+ * <dd>
1881
+ * <p>Unit: Seconds</p>
1882
+ * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
1883
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time">Online time</a>
1884
+ * </p>
1885
+ * </dd>
1886
+ * <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
1887
+ * <dd>
1888
+ * <p>Unit: Count</p>
1889
+ * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
1890
+ * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts">Callback attempts</a>
1891
+ * </p>
1892
+ * </dd>
1893
+ * </dl>
1894
+ * @public
1895
+ */
1896
+ Metrics: MetricV2[] | undefined;
1897
+ /**
1898
+ * <p>The token for the next set of results. Use the value returned in the previous
1899
+ * response in the next request to retrieve the next set of results.</p>
1900
+ * @public
1901
+ */
1902
+ NextToken?: string | undefined;
1903
+ /**
1904
+ * <p>The maximum number of results to return per page.</p>
1905
+ * @public
1906
+ */
1907
+ MaxResults?: number | undefined;
1908
+ }
1909
+ /**
1910
+ * <p>Contains the name, thresholds, and metric filters.</p>
1911
+ * @public
1912
+ */
1913
+ export interface MetricDataV2 {
1914
+ /**
1915
+ * <p>The metric name or metricId, thresholds, and metric filters of the returned metric.</p>
1916
+ * @public
1917
+ */
1918
+ Metric?: MetricV2 | undefined;
1919
+ /**
1920
+ * <p>The corresponding value of the metric returned in the response.</p>
1921
+ * @public
1922
+ */
1923
+ Value?: number | undefined;
1924
+ }
1925
+ /**
1926
+ * <p>The interval period with the start and end time for the metrics.</p>
1927
+ * @public
1928
+ */
1929
+ export interface MetricInterval {
1930
+ /**
1931
+ * <p>The interval period provided in the API request. </p>
1932
+ * @public
1933
+ */
1934
+ Interval?: IntervalPeriod | undefined;
1935
+ /**
1936
+ * <p>The timestamp, in UNIX Epoch time format. Start time is based on the interval period selected. </p>
1937
+ * @public
1938
+ */
1939
+ StartTime?: Date | undefined;
1940
+ /**
1941
+ * <p>The timestamp, in UNIX Epoch time format. End time is based on the interval period selected. For example, If
1942
+ * <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and <code>EndTime</code> in
1943
+ * the API request differs by 1 day, then 48 results are returned in the response. Each result is aggregated by the 30
1944
+ * minutes period, with each <code>StartTime</code> and <code>EndTime</code> differing by 30 minutes. </p>
1945
+ * @public
1946
+ */
1947
+ EndTime?: Date | undefined;
1948
+ }
4
1949
  /**
5
1950
  * <p>Contains information about the metric results.</p>
6
1951
  * @public
@@ -6281,78 +8226,158 @@ export interface NumberCondition {
6281
8226
  ComparisonType?: NumberComparisonType | undefined;
6282
8227
  }
6283
8228
  /**
6284
- * <p>Filters to be applied to search results.</p>
8229
+ * <p>The value of a contact evaluation attribute condition.</p>
6285
8230
  * @public
6286
8231
  */
6287
- export interface EvaluationSearchFilter {
8232
+ export interface ContactEvaluationAttributeValue {
6288
8233
  /**
6289
- * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
6290
- * <code>OR</code> or <code>AND</code> (List of List) input where:</p>
6291
- * <ul>
6292
- * <li>
6293
- * <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
6294
- * </li>
6295
- * <li>
6296
- * <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
6297
- * </li>
6298
- * </ul>
8234
+ * <p>A string value for the attribute.</p>
6299
8235
  * @public
6300
8236
  */
6301
- AttributeFilter?: ControlPlaneAttributeFilter | undefined;
8237
+ StringValue?: string | undefined;
6302
8238
  }
6303
8239
  /**
6304
- * <p>Metadata information about an evaluation search.</p>
8240
+ * <p>An attribute condition for contact evaluation filtering.</p>
6305
8241
  * @public
6306
8242
  */
6307
- export interface EvaluationSearchMetadata {
8243
+ export interface ContactEvaluationAttributeCondition {
6308
8244
  /**
6309
- * <p>The identifier of the contact in this instance of Connect Customer. </p>
8245
+ * <p>The key of the attribute.</p>
6310
8246
  * @public
6311
8247
  */
6312
- ContactId: string | undefined;
8248
+ AttributeKey?: ContactEvaluationAttributeKey | undefined;
6313
8249
  /**
6314
- * <p>The Amazon Resource Name (ARN) of the person who evaluated the contact.</p>
8250
+ * <p>The value of the attribute.</p>
6315
8251
  * @public
6316
8252
  */
6317
- EvaluatorArn: string | undefined;
8253
+ AttributeValue?: ContactEvaluationAttributeValue | undefined;
6318
8254
  /**
6319
- * <p>The unique ID of the agent who handled the contact.</p>
8255
+ * <p>The comparison type for the condition.</p>
6320
8256
  * @public
6321
8257
  */
6322
- ContactAgentId?: string | undefined;
8258
+ ComparisonType?: ContactEvaluationAttributeComparisonType | undefined;
8259
+ }
8260
+ /**
8261
+ * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
8262
+ * @public
8263
+ */
8264
+ export interface ContactEvaluationAttributeAndCondition {
6323
8265
  /**
6324
- * <p>The calibration session ID that this evaluation belongs to.</p>
8266
+ * <p>A list of tag conditions to apply.</p>
6325
8267
  * @public
6326
8268
  */
6327
- CalibrationSessionId?: string | undefined;
8269
+ TagConditions?: TagCondition[] | undefined;
6328
8270
  /**
6329
- * <p>The total evaluation score expressed as a percentage.</p>
8271
+ * <p>A list of attribute conditions to apply.</p>
6330
8272
  * @public
6331
8273
  */
6332
- ScorePercentage?: number | undefined;
8274
+ AttributeConditions?: ContactEvaluationAttributeCondition[] | undefined;
8275
+ }
8276
+ /**
8277
+ * <p>An object that can be used to specify tag conditions and attribute conditions inside the
8278
+ * <code>SearchFilter</code> for contact evaluations. This accepts an <code>OR</code> or <code>AND</code>
8279
+ * (List of List) input where:</p>
8280
+ * <ul>
8281
+ * <li>
8282
+ * <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
8283
+ * </li>
8284
+ * <li>
8285
+ * <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
8286
+ * </li>
8287
+ * </ul>
8288
+ * @public
8289
+ */
8290
+ export interface ContactEvaluationAttributeFilter {
6333
8291
  /**
6334
- * <p>The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this
6335
- * flag is true.</p>
8292
+ * <p>A list of conditions which would be applied together with an <code>OR</code> condition.</p>
6336
8293
  * @public
6337
8294
  */
6338
- ScoreAutomaticFail?: boolean | undefined;
8295
+ OrConditions?: ContactEvaluationAttributeAndCondition[] | undefined;
6339
8296
  /**
6340
- * <p>The flag to mark the item as not applicable for scoring.</p>
8297
+ * <p>A list of conditions which would be applied together with an <code>AND</code> condition.</p>
6341
8298
  * @public
6342
8299
  */
6343
- ScoreNotApplicable?: boolean | undefined;
8300
+ AndCondition?: ContactEvaluationAttributeAndCondition | undefined;
6344
8301
  /**
6345
- * <p>Whether auto-evaluation is enabled.</p>
8302
+ * <p>A tag condition to apply.</p>
6346
8303
  * @public
6347
8304
  */
6348
- AutoEvaluationEnabled?: boolean | undefined;
8305
+ TagCondition?: TagCondition | undefined;
6349
8306
  /**
6350
- * <p>The status of the contact auto evaluation. </p>
8307
+ * <p>An attribute condition to apply.</p>
6351
8308
  * @public
6352
8309
  */
6353
- AutoEvaluationStatus?: AutoEvaluationStatus | undefined;
6354
- /**
6355
- * <p>When the evaluation was acknowledged by the agent.</p>
8310
+ ContactEvaluationAttributeCondition?: ContactEvaluationAttributeCondition | undefined;
8311
+ }
8312
+ /**
8313
+ * <p>Filters to be applied to search results.</p>
8314
+ * @public
8315
+ */
8316
+ export interface EvaluationSearchFilter {
8317
+ /**
8318
+ * <p>An object that can be used to specify tag conditions.</p>
8319
+ * @public
8320
+ */
8321
+ AttributeFilter?: ControlPlaneAttributeFilter | undefined;
8322
+ /**
8323
+ * <p>An object that can be used to specify tag conditions and attribute conditions for contact evaluations.</p>
8324
+ * @public
8325
+ */
8326
+ ContactEvaluationAttributeFilter?: ContactEvaluationAttributeFilter | undefined;
8327
+ }
8328
+ /**
8329
+ * <p>Metadata information about an evaluation search.</p>
8330
+ * @public
8331
+ */
8332
+ export interface EvaluationSearchMetadata {
8333
+ /**
8334
+ * <p>The identifier of the contact in this instance of Connect Customer. </p>
8335
+ * @public
8336
+ */
8337
+ ContactId: string | undefined;
8338
+ /**
8339
+ * <p>The Amazon Resource Name (ARN) of the person who evaluated the contact.</p>
8340
+ * @public
8341
+ */
8342
+ EvaluatorArn: string | undefined;
8343
+ /**
8344
+ * <p>The unique ID of the agent who handled the contact.</p>
8345
+ * @public
8346
+ */
8347
+ ContactAgentId?: string | undefined;
8348
+ /**
8349
+ * <p>The calibration session ID that this evaluation belongs to.</p>
8350
+ * @public
8351
+ */
8352
+ CalibrationSessionId?: string | undefined;
8353
+ /**
8354
+ * <p>The total evaluation score expressed as a percentage.</p>
8355
+ * @public
8356
+ */
8357
+ ScorePercentage?: number | undefined;
8358
+ /**
8359
+ * <p>The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this
8360
+ * flag is true.</p>
8361
+ * @public
8362
+ */
8363
+ ScoreAutomaticFail?: boolean | undefined;
8364
+ /**
8365
+ * <p>The flag to mark the item as not applicable for scoring.</p>
8366
+ * @public
8367
+ */
8368
+ ScoreNotApplicable?: boolean | undefined;
8369
+ /**
8370
+ * <p>Whether auto-evaluation is enabled.</p>
8371
+ * @public
8372
+ */
8373
+ AutoEvaluationEnabled?: boolean | undefined;
8374
+ /**
8375
+ * <p>The status of the contact auto evaluation. </p>
8376
+ * @public
8377
+ */
8378
+ AutoEvaluationStatus?: AutoEvaluationStatus | undefined;
8379
+ /**
8380
+ * <p>When the evaluation was acknowledged by the agent.</p>
6356
8381
  * @public
6357
8382
  */
6358
8383
  AcknowledgedTime?: Date | undefined;
@@ -6386,6 +8411,21 @@ export interface EvaluationSearchMetadata {
6386
8411
  * @public
6387
8412
  */
6388
8413
  ContactParticipantId?: string | undefined;
8414
+ /**
8415
+ * <p>The points earned for the evaluation.</p>
8416
+ * @public
8417
+ */
8418
+ EarnedPoints?: number | undefined;
8419
+ /**
8420
+ * <p>The maximum base points possible for the evaluation.</p>
8421
+ * @public
8422
+ */
8423
+ MaxBasePoint?: number | undefined;
8424
+ /**
8425
+ * <p>The performance category for the evaluation score.</p>
8426
+ * @public
8427
+ */
8428
+ PerformanceCategory?: PerformanceCategoryName | undefined;
6389
8429
  }
6390
8430
  /**
6391
8431
  * <p>Summary of evaluation obtained from the search operation.</p>
@@ -7200,349 +9240,3 @@ export interface SearchEmailAddressesResponse {
7200
9240
  */
7201
9241
  ApproximateTotalCount?: number | undefined;
7202
9242
  }
7203
- /**
7204
- * <p>Filters to be applied to search results.</p>
7205
- * @public
7206
- */
7207
- export interface EvaluationFormSearchFilter {
7208
- /**
7209
- * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
7210
- * <code>OR</code> or <code>AND</code> (List of List) input where:</p>
7211
- * <ul>
7212
- * <li>
7213
- * <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
7214
- * </li>
7215
- * <li>
7216
- * <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
7217
- * </li>
7218
- * </ul>
7219
- * @public
7220
- */
7221
- AttributeFilter?: ControlPlaneAttributeFilter | undefined;
7222
- }
7223
- /**
7224
- * <p>Information about the returned evaluation forms.</p>
7225
- * @public
7226
- */
7227
- export interface EvaluationFormSearchSummary {
7228
- /**
7229
- * <p>The unique identifier for the evaluation form.</p>
7230
- * @public
7231
- */
7232
- EvaluationFormId: string | undefined;
7233
- /**
7234
- * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
7235
- * @public
7236
- */
7237
- EvaluationFormArn: string | undefined;
7238
- /**
7239
- * <p>The title of the evaluation form.</p>
7240
- * @public
7241
- */
7242
- Title: string | undefined;
7243
- /**
7244
- * <p>The status of the evaluation form.</p>
7245
- * @public
7246
- */
7247
- Status: EvaluationFormVersionStatus | undefined;
7248
- /**
7249
- * <p>The description of the evaluation form.</p>
7250
- * @public
7251
- */
7252
- Description?: string | undefined;
7253
- /**
7254
- * <p>When the evaluation form was created.</p>
7255
- * @public
7256
- */
7257
- CreatedTime: Date | undefined;
7258
- /**
7259
- * <p>Who created the evaluation form.</p>
7260
- * @public
7261
- */
7262
- CreatedBy: string | undefined;
7263
- /**
7264
- * <p>When the evaluation form was last changed.</p>
7265
- * @public
7266
- */
7267
- LastModifiedTime: Date | undefined;
7268
- /**
7269
- * <p>Who changed the evaluation form.</p>
7270
- * @public
7271
- */
7272
- LastModifiedBy: string | undefined;
7273
- /**
7274
- * <p>When the evaluation format was last activated.</p>
7275
- * @public
7276
- */
7277
- LastActivatedTime?: Date | undefined;
7278
- /**
7279
- * <p>The ID of user who last activated evaluation form.</p>
7280
- * @public
7281
- */
7282
- LastActivatedBy?: string | undefined;
7283
- /**
7284
- * <p>Latest version of the evaluation form.</p>
7285
- * @public
7286
- */
7287
- LatestVersion: number | undefined;
7288
- /**
7289
- * <p>Active version of the evaluation form.</p>
7290
- * @public
7291
- */
7292
- ActiveVersion?: number | undefined;
7293
- /**
7294
- * <p>Whether automated evaluation is enabled.</p>
7295
- * @public
7296
- */
7297
- AutoEvaluationEnabled?: boolean | undefined;
7298
- /**
7299
- * <p>The language of the evaluation form.</p>
7300
- * @public
7301
- */
7302
- EvaluationFormLanguage?: EvaluationFormLanguageCode | undefined;
7303
- /**
7304
- * <p>The contact interaction type for this evaluation form.</p>
7305
- * @public
7306
- */
7307
- ContactInteractionType?: ContactInteractionType | undefined;
7308
- /**
7309
- * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
7310
- * @public
7311
- */
7312
- Tags?: Record<string, string> | undefined;
7313
- }
7314
- /**
7315
- * @public
7316
- */
7317
- export interface SearchEvaluationFormsResponse {
7318
- /**
7319
- * <p>Information about the returned evaluation forms.</p>
7320
- * @public
7321
- */
7322
- EvaluationFormSearchSummaryList?: EvaluationFormSearchSummary[] | undefined;
7323
- /**
7324
- * <p>If there are additional results, this is the token for the next set of results.</p>
7325
- * @public
7326
- */
7327
- NextToken?: string | undefined;
7328
- /**
7329
- * <p>The total number of evaluation forms that matched your search query.</p>
7330
- * @public
7331
- */
7332
- ApproximateTotalCount?: number | undefined;
7333
- }
7334
- /**
7335
- * <p>An object to specify the hours of operation override date condition.</p>
7336
- * @public
7337
- */
7338
- export interface DateCondition {
7339
- /**
7340
- * <p>An object to specify the hours of operation override date field.</p>
7341
- * @public
7342
- */
7343
- FieldName?: string | undefined;
7344
- /**
7345
- * <p>An object to specify the hours of operation override date value.</p>
7346
- * @public
7347
- */
7348
- Value?: string | undefined;
7349
- /**
7350
- * <p>An object to specify the hours of operation override date condition <code>comparisonType</code>.</p>
7351
- * @public
7352
- */
7353
- ComparisonType?: DateComparisonType | undefined;
7354
- }
7355
- /**
7356
- * <p>Filters to be applied to search results.</p>
7357
- * @public
7358
- */
7359
- export interface HoursOfOperationSearchFilter {
7360
- /**
7361
- * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
7362
- * <code>OR</code> of <code>AND</code> (List of List) input where:</p>
7363
- * <ul>
7364
- * <li>
7365
- * <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
7366
- * </li>
7367
- * <li>
7368
- * <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
7369
- * </li>
7370
- * </ul>
7371
- * @public
7372
- */
7373
- TagFilter?: ControlPlaneTagFilter | undefined;
7374
- }
7375
- /**
7376
- * @public
7377
- */
7378
- export interface SearchHoursOfOperationOverridesResponse {
7379
- /**
7380
- * <p>Information about the hours of operations overrides.</p>
7381
- * @public
7382
- */
7383
- HoursOfOperationOverrides?: HoursOfOperationOverride[] | undefined;
7384
- /**
7385
- * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
7386
- * retrieve the next set of results. </p>
7387
- * @public
7388
- */
7389
- NextToken?: string | undefined;
7390
- /**
7391
- * <p>The total number of hours of operations which matched your search query.</p>
7392
- * @public
7393
- */
7394
- ApproximateTotalCount?: number | undefined;
7395
- }
7396
- /**
7397
- * @public
7398
- */
7399
- export interface SearchHoursOfOperationsResponse {
7400
- /**
7401
- * <p>Information about the hours of operations.</p>
7402
- * @public
7403
- */
7404
- HoursOfOperations?: HoursOfOperation[] | undefined;
7405
- /**
7406
- * <p>If there are additional results, this is the token for the next set of results.</p>
7407
- * @public
7408
- */
7409
- NextToken?: string | undefined;
7410
- /**
7411
- * <p>The total number of hours of operations which matched your search query.</p>
7412
- * @public
7413
- */
7414
- ApproximateTotalCount?: number | undefined;
7415
- }
7416
- /**
7417
- * <p>Filters to apply when searching for notifications.</p>
7418
- * @public
7419
- */
7420
- export interface NotificationSearchFilter {
7421
- /**
7422
- * <p>Attribute-based filters to apply to the search results.</p>
7423
- * @public
7424
- */
7425
- AttributeFilter?: ControlPlaneAttributeFilter | undefined;
7426
- }
7427
- /**
7428
- * <p>Summary information about a notification returned from a search operation.</p>
7429
- * @public
7430
- */
7431
- export interface NotificationSearchSummary {
7432
- /**
7433
- * <p>The unique identifier for the notification.</p>
7434
- * @public
7435
- */
7436
- Id?: string | undefined;
7437
- /**
7438
- * <p>The Amazon Resource Name (ARN) of the notification.</p>
7439
- * @public
7440
- */
7441
- Arn?: string | undefined;
7442
- /**
7443
- * <p>The identifier of the Amazon Connect instance.</p>
7444
- * @public
7445
- */
7446
- InstanceId?: string | undefined;
7447
- /**
7448
- * <p>The localized content of the notification.</p>
7449
- * @public
7450
- */
7451
- Content?: Partial<Record<LocaleCode, string>> | undefined;
7452
- /**
7453
- * <p>The priority level of the notification.</p>
7454
- * @public
7455
- */
7456
- Priority?: NotificationPriority | undefined;
7457
- /**
7458
- * <p>A list of recipient Amazon Resource Names (ARNs).</p>
7459
- * @public
7460
- */
7461
- Recipients?: string[] | undefined;
7462
- /**
7463
- * <p>The timestamp when the notification was created.</p>
7464
- * @public
7465
- */
7466
- CreatedAt?: Date | undefined;
7467
- /**
7468
- * <p>The timestamp when the notification expires.</p>
7469
- * @public
7470
- */
7471
- ExpiresAt?: Date | undefined;
7472
- /**
7473
- * <p>The AWS Region where the notification was last modified.</p>
7474
- * @public
7475
- */
7476
- LastModifiedRegion?: string | undefined;
7477
- /**
7478
- * <p>The timestamp when the notification was last modified.</p>
7479
- * @public
7480
- */
7481
- LastModifiedTime?: Date | undefined;
7482
- /**
7483
- * <p>The tags associated with the notification.</p>
7484
- * @public
7485
- */
7486
- Tags?: Record<string, string> | undefined;
7487
- }
7488
- /**
7489
- * @public
7490
- */
7491
- export interface SearchNotificationsResponse {
7492
- /**
7493
- * <p>A list of notifications matching the search criteria.</p>
7494
- * @public
7495
- */
7496
- Notifications?: NotificationSearchSummary[] | undefined;
7497
- /**
7498
- * <p>The token for the next set of results. If present, there are more results available.</p>
7499
- * @public
7500
- */
7501
- NextToken?: string | undefined;
7502
- /**
7503
- * <p>The approximate total number of notifications matching the search criteria.</p>
7504
- * @public
7505
- */
7506
- ApproximateTotalCount?: number | undefined;
7507
- }
7508
- /**
7509
- * @public
7510
- */
7511
- export interface SearchPredefinedAttributesResponse {
7512
- /**
7513
- * <p>Predefined attributes matched by the search criteria.</p>
7514
- * @public
7515
- */
7516
- PredefinedAttributes?: PredefinedAttribute[] | undefined;
7517
- /**
7518
- * <p>The token for the next set of results. Use the value returned in the previous response in the next request to
7519
- * retrieve the next set of results.</p>
7520
- * @public
7521
- */
7522
- NextToken?: string | undefined;
7523
- /**
7524
- * <p>The approximate number of predefined attributes which matched your search query.</p>
7525
- * @public
7526
- */
7527
- ApproximateTotalCount?: number | undefined;
7528
- }
7529
- /**
7530
- * <p>Filters to be applied to search results.</p>
7531
- * @public
7532
- */
7533
- export interface PromptSearchFilter {
7534
- /**
7535
- * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
7536
- * <code>OR</code> of <code>AND</code> (List of List) input where:</p>
7537
- * <ul>
7538
- * <li>
7539
- * <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
7540
- * </li>
7541
- * <li>
7542
- * <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
7543
- * </li>
7544
- * </ul>
7545
- * @public
7546
- */
7547
- TagFilter?: ControlPlaneTagFilter | undefined;
7548
- }