@cdklabs/cdk-construct-connect-datalake 0.0.14 → 0.0.15

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (463) hide show
  1. package/.jsii +9 -9
  2. package/lib/index.js +1 -1
  3. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  4. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/bdd.js +2 -5
  5. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/endpoint/endpointResolver.js +7 -11
  6. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/index.js +449 -469
  7. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/CloudFormationServiceException.js +4 -8
  8. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/models/errors.js +59 -91
  9. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.browser.js +22 -26
  10. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.js +30 -34
  11. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.native.js +4 -7
  12. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/runtimeConfig.shared.js +20 -24
  13. package/node_modules/@aws-sdk/client-cloudformation/dist-cjs/schemas/schemas_0.js +814 -533
  14. package/node_modules/@aws-sdk/client-cloudformation/package.json +8 -8
  15. package/node_modules/@aws-sdk/client-connect/README.md +14 -0
  16. package/node_modules/@aws-sdk/client-connect/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  17. package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/bdd.js +2 -5
  18. package/node_modules/@aws-sdk/client-connect/dist-cjs/endpoint/endpointResolver.js +7 -11
  19. package/node_modules/@aws-sdk/client-connect/dist-cjs/index.js +1289 -1256
  20. package/node_modules/@aws-sdk/client-connect/dist-cjs/models/ConnectServiceException.js +4 -8
  21. package/node_modules/@aws-sdk/client-connect/dist-cjs/models/errors.js +57 -88
  22. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.browser.js +22 -26
  23. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.js +30 -34
  24. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.native.js +4 -7
  25. package/node_modules/@aws-sdk/client-connect/dist-cjs/runtimeConfig.shared.js +20 -24
  26. package/node_modules/@aws-sdk/client-connect/dist-cjs/schemas/schemas_0.js +3630 -2290
  27. package/node_modules/@aws-sdk/client-connect/dist-es/Connect.js +4 -0
  28. package/node_modules/@aws-sdk/client-connect/dist-es/commands/GetEvaluationFormValidationCommand.js +16 -0
  29. package/node_modules/@aws-sdk/client-connect/dist-es/commands/StartEvaluationFormValidationCommand.js +16 -0
  30. package/node_modules/@aws-sdk/client-connect/dist-es/commands/index.js +2 -0
  31. package/node_modules/@aws-sdk/client-connect/dist-es/index.js +1 -0
  32. package/node_modules/@aws-sdk/client-connect/dist-es/models/enums.js +20 -0
  33. package/node_modules/@aws-sdk/client-connect/dist-es/models/models_4.js +1 -0
  34. package/node_modules/@aws-sdk/client-connect/dist-es/schemas/schemas_0.js +183 -48
  35. package/node_modules/@aws-sdk/client-connect/dist-types/Connect.d.ts +14 -0
  36. package/node_modules/@aws-sdk/client-connect/dist-types/ConnectClient.d.ts +4 -2
  37. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateEvaluationFormCommand.d.ts +65 -1
  38. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewCommand.d.ts +2 -1
  39. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateViewVersionCommand.d.ts +1 -1
  40. package/node_modules/@aws-sdk/client-connect/dist-types/commands/CreateVocabularyCommand.d.ts +1 -2
  41. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactCommand.d.ts +1 -1
  42. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeContactEvaluationCommand.d.ts +72 -2
  43. package/node_modules/@aws-sdk/client-connect/dist-types/commands/DescribeEvaluationFormCommand.d.ts +68 -2
  44. package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetEvaluationFormValidationCommand.d.ts +112 -0
  45. package/node_modules/@aws-sdk/client-connect/dist-types/commands/GetMetricDataV2Command.d.ts +1 -2
  46. package/node_modules/@aws-sdk/client-connect/dist-types/commands/ListContactEvaluationsCommand.d.ts +3 -0
  47. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactEvaluationsCommand.d.ts +37 -0
  48. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchContactsCommand.d.ts +1 -1
  49. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchEvaluationFormsCommand.d.ts +1 -2
  50. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationOverridesCommand.d.ts +1 -2
  51. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchHoursOfOperationsCommand.d.ts +1 -2
  52. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchNotificationsCommand.d.ts +1 -2
  53. package/node_modules/@aws-sdk/client-connect/dist-types/commands/SearchPredefinedAttributesCommand.d.ts +1 -2
  54. package/node_modules/@aws-sdk/client-connect/dist-types/commands/StartEvaluationFormValidationCommand.d.ts +102 -0
  55. package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateContactRoutingDataCommand.d.ts +2 -1
  56. package/node_modules/@aws-sdk/client-connect/dist-types/commands/UpdateEvaluationFormCommand.d.ts +67 -2
  57. package/node_modules/@aws-sdk/client-connect/dist-types/commands/index.d.ts +2 -0
  58. package/node_modules/@aws-sdk/client-connect/dist-types/index.d.ts +1 -0
  59. package/node_modules/@aws-sdk/client-connect/dist-types/models/enums.d.ts +60 -0
  60. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_0.d.ts +127 -103
  61. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_1.d.ts +217 -1947
  62. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_2.d.ts +2078 -384
  63. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_3.d.ts +1479 -1769
  64. package/node_modules/@aws-sdk/client-connect/dist-types/models/models_4.d.ts +707 -0
  65. package/node_modules/@aws-sdk/client-connect/dist-types/schemas/schemas_0.d.ts +16 -0
  66. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/Connect.d.ts +34 -0
  67. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/ConnectClient.d.ts +12 -0
  68. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewCommand.d.ts +2 -1
  69. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateViewVersionCommand.d.ts +1 -1
  70. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/CreateVocabularyCommand.d.ts +4 -2
  71. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactCommand.d.ts +1 -1
  72. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeContactEvaluationCommand.d.ts +1 -1
  73. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/DescribeEvaluationFormCommand.d.ts +1 -1
  74. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetEvaluationFormValidationCommand.d.ts +53 -0
  75. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/GetMetricDataV2Command.d.ts +4 -2
  76. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchContactsCommand.d.ts +1 -1
  77. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchEvaluationFormsCommand.d.ts +4 -2
  78. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationOverridesCommand.d.ts +4 -2
  79. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchHoursOfOperationsCommand.d.ts +4 -2
  80. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchNotificationsCommand.d.ts +4 -2
  81. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/SearchPredefinedAttributesCommand.d.ts +4 -2
  82. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/StartEvaluationFormValidationCommand.d.ts +53 -0
  83. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateContactRoutingDataCommand.d.ts +2 -4
  84. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/UpdateEvaluationFormCommand.d.ts +2 -4
  85. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/commands/index.d.ts +2 -0
  86. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/index.d.ts +1 -0
  87. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/enums.d.ts +30 -0
  88. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_0.d.ts +30 -23
  89. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_1.d.ts +50 -45
  90. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_2.d.ts +75 -81
  91. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_3.d.ts +96 -175
  92. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/models/models_4.d.ts +197 -0
  93. package/node_modules/@aws-sdk/client-connect/dist-types/ts3.4/schemas/schemas_0.d.ts +16 -0
  94. package/node_modules/@aws-sdk/client-connect/package.json +8 -8
  95. package/node_modules/@aws-sdk/client-glue/README.md +196 -0
  96. package/node_modules/@aws-sdk/client-glue/dist-cjs/auth/httpAuthSchemeProvider.js +9 -15
  97. package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/bdd.js +2 -5
  98. package/node_modules/@aws-sdk/client-glue/dist-cjs/endpoint/endpointResolver.js +7 -11
  99. package/node_modules/@aws-sdk/client-glue/dist-cjs/index.js +1317 -907
  100. package/node_modules/@aws-sdk/client-glue/dist-cjs/models/GlueServiceException.js +4 -8
  101. package/node_modules/@aws-sdk/client-glue/dist-cjs/models/errors.js +131 -183
  102. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.browser.js +22 -26
  103. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.js +30 -34
  104. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.native.js +4 -7
  105. package/node_modules/@aws-sdk/client-glue/dist-cjs/runtimeConfig.shared.js +20 -24
  106. package/node_modules/@aws-sdk/client-glue/dist-cjs/schemas/schemas_0.js +3528 -1827
  107. package/node_modules/@aws-sdk/client-glue/dist-es/Glue.js +68 -0
  108. package/node_modules/@aws-sdk/client-glue/dist-es/commands/AssociateGlossaryTermsCommand.js +16 -0
  109. package/node_modules/@aws-sdk/client-glue/dist-es/commands/BatchGetIterableFormsCommand.js +16 -0
  110. package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryCommand.js +16 -0
  111. package/node_modules/@aws-sdk/client-glue/dist-es/commands/CreateGlossaryTermCommand.js +16 -0
  112. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetCommand.js +16 -0
  113. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAssetTypeCommand.js +16 -0
  114. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteAttachmentCommand.js +16 -0
  115. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteFormTypeCommand.js +16 -0
  116. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryCommand.js +16 -0
  117. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DeleteGlossaryTermCommand.js +16 -0
  118. package/node_modules/@aws-sdk/client-glue/dist-es/commands/DisassociateGlossaryTermsCommand.js +16 -0
  119. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetCommand.js +16 -0
  120. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetAssetTypeCommand.js +16 -0
  121. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetFormTypeCommand.js +16 -0
  122. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryCommand.js +16 -0
  123. package/node_modules/@aws-sdk/client-glue/dist-es/commands/GetGlossaryTermCommand.js +16 -0
  124. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListAssetTypesCommand.js +16 -0
  125. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListFormTypesCommand.js +16 -0
  126. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossariesCommand.js +16 -0
  127. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListGlossaryTermsCommand.js +16 -0
  128. package/node_modules/@aws-sdk/client-glue/dist-es/commands/ListIterableFormsCommand.js +16 -0
  129. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetCommand.js +16 -0
  130. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAssetTypeCommand.js +16 -0
  131. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutAttachmentCommand.js +16 -0
  132. package/node_modules/@aws-sdk/client-glue/dist-es/commands/PutFormTypeCommand.js +16 -0
  133. package/node_modules/@aws-sdk/client-glue/dist-es/commands/SearchAssetsCommand.js +16 -0
  134. package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryCommand.js +16 -0
  135. package/node_modules/@aws-sdk/client-glue/dist-es/commands/UpdateGlossaryTermCommand.js +16 -0
  136. package/node_modules/@aws-sdk/client-glue/dist-es/commands/index.js +28 -0
  137. package/node_modules/@aws-sdk/client-glue/dist-es/models/enums.js +12 -0
  138. package/node_modules/@aws-sdk/client-glue/dist-es/models/errors.js +38 -38
  139. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListAssetTypesPaginator.js +4 -0
  140. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListFormTypesPaginator.js +4 -0
  141. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossariesPaginator.js +4 -0
  142. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListGlossaryTermsPaginator.js +4 -0
  143. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/ListIterableFormsPaginator.js +4 -0
  144. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/SearchAssetsPaginator.js +4 -0
  145. package/node_modules/@aws-sdk/client-glue/dist-es/pagination/index.js +6 -0
  146. package/node_modules/@aws-sdk/client-glue/dist-es/schemas/schemas_0.js +672 -31
  147. package/node_modules/@aws-sdk/client-glue/dist-types/Glue.d.ts +242 -0
  148. package/node_modules/@aws-sdk/client-glue/dist-types/GlueClient.d.ts +30 -2
  149. package/node_modules/@aws-sdk/client-glue/dist-types/commands/AssociateGlossaryTermsCommand.d.ts +101 -0
  150. package/node_modules/@aws-sdk/client-glue/dist-types/commands/BatchGetIterableFormsCommand.d.ts +122 -0
  151. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCrawlerCommand.d.ts +2 -1
  152. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateCustomEntityTypeCommand.d.ts +1 -1
  153. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateDatabaseCommand.d.ts +1 -1
  154. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryCommand.d.ts +98 -0
  155. package/node_modules/@aws-sdk/client-glue/dist-types/commands/CreateGlossaryTermCommand.d.ts +105 -0
  156. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetCommand.d.ts +89 -0
  157. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAssetTypeCommand.d.ts +89 -0
  158. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteAttachmentCommand.d.ts +97 -0
  159. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteFormTypeCommand.d.ts +92 -0
  160. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryCommand.d.ts +92 -0
  161. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DeleteGlossaryTermCommand.d.ts +89 -0
  162. package/node_modules/@aws-sdk/client-glue/dist-types/commands/DisassociateGlossaryTermsCommand.d.ts +101 -0
  163. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetCommand.d.ts +116 -0
  164. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetAssetTypeCommand.d.ts +97 -0
  165. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
  166. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointCommand.d.ts +1 -1
  167. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetDevEndpointsCommand.d.ts +1 -1
  168. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetEntityRecordsCommand.d.ts +1 -1
  169. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetFormTypeCommand.d.ts +93 -0
  170. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryCommand.d.ts +90 -0
  171. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlossaryTermCommand.d.ts +92 -0
  172. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetGlueIdentityCenterConfigurationCommand.d.ts +1 -1
  173. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationResourcePropertyCommand.d.ts +1 -1
  174. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetIntegrationTablePropertiesCommand.d.ts +1 -1
  175. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobBookmarkCommand.d.ts +1 -1
  176. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobCommand.d.ts +1 -1
  177. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunCommand.d.ts +1 -1
  178. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobRunsCommand.d.ts +1 -1
  179. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetJobsCommand.d.ts +1 -1
  180. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMappingCommand.d.ts +1 -1
  181. package/node_modules/@aws-sdk/client-glue/dist-types/commands/GetMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  182. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListAssetTypesCommand.d.ts +95 -0
  183. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListFormTypesCommand.d.ts +95 -0
  184. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossariesCommand.d.ts +96 -0
  185. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListGlossaryTermsCommand.d.ts +97 -0
  186. package/node_modules/@aws-sdk/client-glue/dist-types/commands/ListIterableFormsCommand.d.ts +104 -0
  187. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetCommand.d.ts +113 -0
  188. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAssetTypeCommand.d.ts +103 -0
  189. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutAttachmentCommand.d.ts +104 -0
  190. package/node_modules/@aws-sdk/client-glue/dist-types/commands/PutFormTypeCommand.d.ts +95 -0
  191. package/node_modules/@aws-sdk/client-glue/dist-types/commands/SearchAssetsCommand.d.ts +149 -0
  192. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartCrawlerScheduleCommand.d.ts +1 -1
  193. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRuleRecommendationRunCommand.d.ts +1 -1
  194. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartDataQualityRulesetEvaluationRunCommand.d.ts +1 -1
  195. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartExportLabelsTaskRunCommand.d.ts +1 -1
  196. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartImportLabelsTaskRunCommand.d.ts +1 -1
  197. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartJobRunCommand.d.ts +1 -1
  198. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLEvaluationTaskRunCommand.d.ts +1 -1
  199. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMLLabelingSetGenerationTaskRunCommand.d.ts +1 -1
  200. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  201. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartTriggerCommand.d.ts +1 -1
  202. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StartWorkflowRunCommand.d.ts +1 -1
  203. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunCommand.d.ts +1 -1
  204. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopColumnStatisticsTaskRunScheduleCommand.d.ts +1 -1
  205. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerCommand.d.ts +1 -1
  206. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopCrawlerScheduleCommand.d.ts +1 -1
  207. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopMaterializedViewRefreshTaskRunCommand.d.ts +1 -1
  208. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopSessionCommand.d.ts +1 -1
  209. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopTriggerCommand.d.ts +1 -1
  210. package/node_modules/@aws-sdk/client-glue/dist-types/commands/StopWorkflowRunCommand.d.ts +1 -1
  211. package/node_modules/@aws-sdk/client-glue/dist-types/commands/TagResourceCommand.d.ts +1 -1
  212. package/node_modules/@aws-sdk/client-glue/dist-types/commands/TestConnectionCommand.d.ts +1 -1
  213. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UntagResourceCommand.d.ts +1 -1
  214. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateBlueprintCommand.d.ts +1 -1
  215. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateCatalogCommand.d.ts +1 -1
  216. package/node_modules/@aws-sdk/client-glue/dist-types/commands/UpdateClassifierCommand.d.ts +1 -1
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  422. package/node_modules/@aws-sdk/signature-v4-multi-region/dist-cjs/index.js +4 -6
  423. package/node_modules/@aws-sdk/signature-v4-multi-region/package.json +5 -5
  424. package/node_modules/@aws-sdk/token-providers/dist-cjs/index.js +26 -28
  425. package/node_modules/@aws-sdk/token-providers/package.json +7 -7
  426. package/node_modules/@aws-sdk/types/dist-cjs/index.js +7 -8
  427. package/node_modules/@aws-sdk/types/package.json +4 -4
  428. package/node_modules/@aws-sdk/util-locate-window/dist-cjs/index.js +0 -2
  429. package/node_modules/@aws-sdk/util-locate-window/package.json +4 -4
  430. package/node_modules/@aws-sdk/xml-builder/dist-cjs/index.js +2 -4
  431. package/node_modules/@aws-sdk/xml-builder/dist-cjs/xml-external/nodable_entities.js +4 -7
  432. package/node_modules/@aws-sdk/xml-builder/dist-cjs/xml-parser.browser.js +2 -5
  433. package/node_modules/@aws-sdk/xml-builder/dist-cjs/xml-parser.js +7 -10
  434. package/node_modules/@aws-sdk/xml-builder/node_modules/strnum/package.json +5 -4
  435. package/node_modules/@aws-sdk/xml-builder/package.json +4 -4
  436. package/node_modules/@smithy/core/dist-cjs/submodules/cbor/index.js +518 -371
  437. package/node_modules/@smithy/core/dist-cjs/submodules/client/index.js +1 -1
  438. package/node_modules/@smithy/core/dist-cjs/submodules/protocols/index.js +10 -2
  439. package/node_modules/@smithy/core/dist-es/submodules/cbor/cbor-decode.js +326 -269
  440. package/node_modules/@smithy/core/dist-es/submodules/cbor/cbor-encode.js +192 -103
  441. package/node_modules/@smithy/core/dist-es/submodules/cbor/cbor.js +4 -2
  442. package/node_modules/@smithy/core/dist-es/submodules/client/smithy-client/get-value-from-text-node.js +1 -1
  443. package/node_modules/@smithy/core/dist-es/submodules/protocols/HttpProtocol.js +10 -2
  444. package/node_modules/@smithy/core/dist-types/submodules/cbor/cbor-decode.d.ts +4 -0
  445. package/node_modules/@smithy/core/dist-types/submodules/cbor/cbor-encode.d.ts +8 -4
  446. package/node_modules/@smithy/core/dist-types/submodules/protocols/HttpProtocol.d.ts +6 -0
  447. package/node_modules/@smithy/core/package.json +1 -1
  448. package/node_modules/@smithy/credential-provider-imds/package.json +2 -2
  449. package/node_modules/@smithy/fetch-http-handler/package.json +2 -2
  450. package/node_modules/@smithy/node-http-handler/package.json +2 -2
  451. package/node_modules/@smithy/signature-v4/package.json +2 -2
  452. package/node_modules/anynum/package.json +2 -2
  453. package/node_modules/path-expression-matcher/README.md +82 -7
  454. package/node_modules/path-expression-matcher/lib/pem.cjs +1 -1
  455. package/node_modules/path-expression-matcher/lib/pem.d.cts +83 -2
  456. package/node_modules/path-expression-matcher/lib/pem.min.js +1 -1
  457. package/node_modules/path-expression-matcher/lib/pem.min.js.map +1 -1
  458. package/node_modules/path-expression-matcher/package.json +3 -2
  459. package/node_modules/path-expression-matcher/src/ExpressionSet.js +18 -2
  460. package/node_modules/path-expression-matcher/src/Matcher.js +93 -3
  461. package/node_modules/path-expression-matcher/src/index.d.ts +67 -1
  462. package/package.json +11 -11
  463. package/node_modules/@aws-sdk/credential-provider-sso/dist-cjs/loadSso-BKDNrsal.js +0 -8
@@ -1,5 +1,96 @@
1
- import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, Channel, Comparison, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, ContactState, CurrentMetricName, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FilterV2StringConditionComparisonOperator, FlowAssociationResourceType, Grouping, HistoricalMetricName, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, IntervalPeriod, LocaleCode, MediaStreamType, MediaType, NextContactType, NotificationPriority, OperationalStatus, OverrideType, ParticipantType, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RulePublishStatus, SortOrder, Statistic, Status, StorageType, TestCaseStatus, TrafficDistributionGroupStatus, Unit, Visibility, VocabularyLanguageCode, VocabularyState, WorkspaceFontFamily } from "./enums";
1
+ import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, Channel, Comparison, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, ContactState, CurrentMetricName, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationFormValidationFindingSeverity, EvaluationFormValidationStatus, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FilterV2StringConditionComparisonOperator, FlowAssociationResourceType, Grouping, HistoricalMetricName, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, LocaleCode, MediaStreamType, MediaType, NextContactType, NotificationPriority, OperationalStatus, OverrideType, ParticipantType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RulePublishStatus, SortOrder, Statistic, Status, StorageType, TestCaseStatus, TrafficDistributionGroupStatus, Unit, Visibility, VocabularyLanguageCode, VocabularyState, WorkspaceFontFamily } from "./enums";
2
2
  import type { AfterContactWorkConfigPerChannel, AgentContactReference, AgentQualityMetrics, AgentsCriteria, AgentStatus, AgentStatusIdentifier, AgentStatusReference, AiAgentInfo, AliasConfiguration, AllowedExtension, AudioQualityMetricsInfo, AutoAcceptConfig, CreatedByInfo, DataTableLockVersion, DeviceInfo, ExternalInvocationConfiguration, FailedBatchAssociationSummary, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, LexBot, LexV2Bot, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OverrideTimeSlice, ParticipantCapabilities, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QueueReference, QuickConnectConfig, RecurrenceConfig, RoutingProfileQueueReference, RuleAction, RuleTriggerEventSource, SecurityProfileItem, SuccessfulBatchAssociationSummary, TestCaseEntryPoint, UserIdentityInfo, UserPhoneConfig, Validation, View, VoiceEnhancementConfig } from "./models_0";
3
+ /**
4
+ * @public
5
+ */
6
+ export interface CreateViewResponse {
7
+ /**
8
+ * <p>A view resource object. Contains metadata and content necessary to render the view.</p>
9
+ * @public
10
+ */
11
+ View?: View | undefined;
12
+ }
13
+ /**
14
+ * @public
15
+ */
16
+ export interface CreateViewVersionRequest {
17
+ /**
18
+ * <p>The identifier of the Connect Customer instance. You can find the instanceId in the ARN of the
19
+ * instance.</p>
20
+ * @public
21
+ */
22
+ InstanceId: string | undefined;
23
+ /**
24
+ * <p>The identifier of the view. Both <code>ViewArn</code> and <code>ViewId</code> can be used.</p>
25
+ * @public
26
+ */
27
+ ViewId: string | undefined;
28
+ /**
29
+ * <p>The description for the version being published.</p>
30
+ * @public
31
+ */
32
+ VersionDescription?: string | undefined;
33
+ /**
34
+ * <p>Indicates the checksum value of the latest published view content.</p>
35
+ * @public
36
+ */
37
+ ViewContentSha256?: string | undefined;
38
+ }
39
+ /**
40
+ * @public
41
+ */
42
+ export interface CreateViewVersionResponse {
43
+ /**
44
+ * <p>All view data is contained within the View object.</p>
45
+ * @public
46
+ */
47
+ View?: View | undefined;
48
+ }
49
+ /**
50
+ * @public
51
+ */
52
+ export interface CreateVocabularyRequest {
53
+ /**
54
+ * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
55
+ * request. If not provided, the Amazon Web Services
56
+ * SDK populates this field. For more information about idempotency, see
57
+ * <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>. If a create request is received more than once with same client token, subsequent requests return
58
+ * the previous response without creating a vocabulary again.</p>
59
+ * @public
60
+ */
61
+ ClientToken?: string | undefined;
62
+ /**
63
+ * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
64
+ * @public
65
+ */
66
+ InstanceId: string | undefined;
67
+ /**
68
+ * <p>A unique name of the custom vocabulary.</p>
69
+ * @public
70
+ */
71
+ VocabularyName: string | undefined;
72
+ /**
73
+ * <p>The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see
74
+ * <a href="https://docs.aws.amazon.com/transcribe/latest/dg/transcribe-whatis.html">What is Amazon Transcribe?</a>
75
+ * </p>
76
+ * @public
77
+ */
78
+ LanguageCode: VocabularyLanguageCode | undefined;
79
+ /**
80
+ * <p>The content of the custom vocabulary in plain-text format with a table of values. Each row in the table
81
+ * represents a word or a phrase, described with <code>Phrase</code>, <code>IPA</code>, <code>SoundsLike</code>, and
82
+ * <code>DisplayAs</code> fields. Separate the fields with TAB characters. The size limit is 50KB. For more
83
+ * information, see <a href="https://docs.aws.amazon.com/transcribe/latest/dg/custom-vocabulary.html#create-vocabulary-table">Create a custom vocabulary using a
84
+ * table</a>.</p>
85
+ * @public
86
+ */
87
+ Content: string | undefined;
88
+ /**
89
+ * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
90
+ * @public
91
+ */
92
+ Tags?: Record<string, string> | undefined;
93
+ }
3
94
  /**
4
95
  * @public
5
96
  */
@@ -2353,6 +2444,21 @@ export interface EvaluationScore {
2353
2444
  * @public
2354
2445
  */
2355
2446
  AppliedWeight?: number | undefined;
2447
+ /**
2448
+ * <p>The points earned for the item.</p>
2449
+ * @public
2450
+ */
2451
+ EarnedPoints?: number | undefined;
2452
+ /**
2453
+ * <p>The maximum base points possible for the item.</p>
2454
+ * @public
2455
+ */
2456
+ MaxBasePoint?: number | undefined;
2457
+ /**
2458
+ * <p>The performance category for the score.</p>
2459
+ * @public
2460
+ */
2461
+ PerformanceCategory?: PerformanceCategoryName | undefined;
2356
2462
  }
2357
2463
  /**
2358
2464
  * <p>Metadata information about a contact evaluation.</p>
@@ -5963,7 +6069,9 @@ export interface Filters {
5963
6069
  */
5964
6070
  RoutingProfiles?: string[] | undefined;
5965
6071
  /**
5966
- * <p>A list of expressions as a filter, in which an expression is an object of a step in a routing criteria.</p>
6072
+ * <p>A list of expressions as a filter, in which an expression is an object of a step in a routing
6073
+ * criteria. Accepts filter values up to 3,000 characters in length. Filter values are case-sensitive.
6074
+ * JSON object key order and whitespace may be arbitrary; array order and tree structure must be preserved.</p>
5967
6075
  * @public
5968
6076
  */
5969
6077
  RoutingStepExpressions?: string[] | undefined;
@@ -6689,6 +6797,113 @@ export interface GetEffectiveHoursOfOperationsResponse {
6689
6797
  */
6690
6798
  TimeZone?: string | undefined;
6691
6799
  }
6800
+ /**
6801
+ * @public
6802
+ */
6803
+ export interface GetEvaluationFormValidationRequest {
6804
+ /**
6805
+ * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
6806
+ * @public
6807
+ */
6808
+ InstanceId: string | undefined;
6809
+ /**
6810
+ * <p>The unique identifier for the evaluation form.</p>
6811
+ * @public
6812
+ */
6813
+ EvaluationFormId: string | undefined;
6814
+ /**
6815
+ * <p>The version of the evaluation form to retrieve validation results for.</p>
6816
+ * @public
6817
+ */
6818
+ EvaluationFormVersion?: number | undefined;
6819
+ }
6820
+ /**
6821
+ * <p>Information about an evaluation form item affected by a validation finding.</p>
6822
+ * @public
6823
+ */
6824
+ export interface EvaluationFormValidationFindingItem {
6825
+ /**
6826
+ * <p>The identifier of the evaluation form item (question or section) affected by the finding.</p>
6827
+ * @public
6828
+ */
6829
+ RefId?: string | undefined;
6830
+ /**
6831
+ * <p>The specific property of the evaluation form item that the finding relates to.</p>
6832
+ * @public
6833
+ */
6834
+ Property?: string | undefined;
6835
+ }
6836
+ /**
6837
+ * <p>Information about a finding from the evaluation form validation process. Each finding identifies a structural
6838
+ * issue or quality improvement opportunity for the evaluation form.</p>
6839
+ * @public
6840
+ */
6841
+ export interface EvaluationFormValidationFinding {
6842
+ /**
6843
+ * <p>A code that identifies the type of validation issue found.</p>
6844
+ * @public
6845
+ */
6846
+ IssueCode: string | undefined;
6847
+ /**
6848
+ * <p>A list of evaluation form items affected by this finding.</p>
6849
+ * @public
6850
+ */
6851
+ Items?: EvaluationFormValidationFindingItem[] | undefined;
6852
+ /**
6853
+ * <p>A description of the validation issue.</p>
6854
+ * @public
6855
+ */
6856
+ Description: string | undefined;
6857
+ /**
6858
+ * <p>A suggested fix for the validation issue.</p>
6859
+ * @public
6860
+ */
6861
+ Suggestion?: string | undefined;
6862
+ /**
6863
+ * <p>The severity of the finding. Valid values: <code>WARNING</code>, <code>ERROR</code>.</p>
6864
+ * @public
6865
+ */
6866
+ Severity: EvaluationFormValidationFindingSeverity | undefined;
6867
+ }
6868
+ /**
6869
+ * @public
6870
+ */
6871
+ export interface GetEvaluationFormValidationResponse {
6872
+ /**
6873
+ * <p>The current status of the validation process. Valid values: <code>IN_PROGRESS</code>,
6874
+ * <code>COMPLETED</code>, <code>FAILED</code>.</p>
6875
+ * @public
6876
+ */
6877
+ Status: EvaluationFormValidationStatus | undefined;
6878
+ /**
6879
+ * <p>The reason the validation failed. This field is populated only when the status is
6880
+ * <code>FAILED</code>.</p>
6881
+ * @public
6882
+ */
6883
+ FailureReason?: string | undefined;
6884
+ /**
6885
+ * <p>The unique identifier for the evaluation form.</p>
6886
+ * @public
6887
+ */
6888
+ EvaluationFormId: string | undefined;
6889
+ /**
6890
+ * <p>A version of the evaluation form.</p>
6891
+ * @public
6892
+ */
6893
+ EvaluationFormVersion: number | undefined;
6894
+ /**
6895
+ * <p>The timestamp when the validation process was started.</p>
6896
+ * @public
6897
+ */
6898
+ StartedTime: Date | undefined;
6899
+ /**
6900
+ * <p>A list of findings from the validation process. Each finding identifies a structural issue or quality
6901
+ * improvement for the evaluation form, and may include a suggested fix. This field is populated when the status is
6902
+ * <code>COMPLETED</code>.</p>
6903
+ * @public
6904
+ */
6905
+ Findings?: EvaluationFormValidationFinding[] | undefined;
6906
+ }
6692
6907
  /**
6693
6908
  * @public
6694
6909
  */
@@ -7365,1948 +7580,3 @@ export interface FilterV2StringCondition {
7365
7580
  */
7366
7581
  Comparison?: FilterV2StringConditionComparisonOperator | undefined;
7367
7582
  }
7368
- /**
7369
- * <p>Contains the filter to apply when retrieving metrics with the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricDataV2.html">GetMetricDataV2</a> API.</p>
7370
- * @public
7371
- */
7372
- export interface FilterV2 {
7373
- /**
7374
- * <p>The key to use for filtering data. For example, <code>QUEUE</code>, <code>ROUTING_PROFILE, AGENT</code>,
7375
- * <code>CHANNEL</code>, <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
7376
- * <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
7377
- * <code>AGENT_HIERARCHY_LEVEL_FIVE</code>. There must be at least 1 key and a maximum 5 keys. </p>
7378
- * @public
7379
- */
7380
- FilterKey?: string | undefined;
7381
- /**
7382
- * <p>The identifiers to use for filtering data. For example, if you have a filter key of <code>QUEUE</code>, you
7383
- * would add queue IDs or ARNs in <code>FilterValues</code>. </p>
7384
- * @public
7385
- */
7386
- FilterValues?: string[] | undefined;
7387
- /**
7388
- * <p> System defined filtering condition. For example, the NOT_EXISTS StringCondition returns documents where the
7389
- * field specified by FilterKey does not exist in the document.</p>
7390
- * <p>When the NOT_EXISTS StringCondition is added to a FilterV2 object, FilterValues must be null or empty. </p>
7391
- * @public
7392
- */
7393
- StringCondition?: FilterV2StringCondition | undefined;
7394
- }
7395
- /**
7396
- * <p>Information about the interval period to use for returning results.</p>
7397
- * @public
7398
- */
7399
- export interface IntervalDetails {
7400
- /**
7401
- * <p>The timezone applied to requested metrics.</p>
7402
- * @public
7403
- */
7404
- TimeZone?: string | undefined;
7405
- /**
7406
- * <p>
7407
- * <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
7408
- * <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
7409
- * <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
7410
- * <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
7411
- * <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
7412
- * aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the <code>TOTAL</code>
7413
- * interval period. </p>
7414
- * <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on what
7415
- * <code>IntervalPeriod</code> is requested. </p>
7416
- * <ul>
7417
- * <li>
7418
- * <p>
7419
- * <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
7420
- * than 3 days.</p>
7421
- * </li>
7422
- * <li>
7423
- * <p>
7424
- * <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
7425
- * than 3 days.</p>
7426
- * </li>
7427
- * <li>
7428
- * <p>
7429
- * <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 3
7430
- * days.</p>
7431
- * </li>
7432
- * <li>
7433
- * <p>
7434
- * <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
7435
- * days.</p>
7436
- * </li>
7437
- * <li>
7438
- * <p>
7439
- * <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than 35
7440
- * days.</p>
7441
- * </li>
7442
- * <li>
7443
- * <p>
7444
- * <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
7445
- * 35 days.</p>
7446
- * </li>
7447
- * </ul>
7448
- * @public
7449
- */
7450
- IntervalPeriod?: IntervalPeriod | undefined;
7451
- }
7452
- /**
7453
- * <p>Contains information about the filter used when retrieving metrics. <code>MetricFiltersV2</code> can be used on
7454
- * the following metrics: <code>AVG_AGENT_CONNECTING_TIME</code>, <code>CONTACTS_CREATED</code>,
7455
- * <code>CONTACTS_HANDLED</code>, <code>SUM_CONTACTS_DISCONNECTED</code>.</p>
7456
- * @public
7457
- */
7458
- export interface MetricFilterV2 {
7459
- /**
7460
- * <p>The key to use for filtering data. </p>
7461
- * <p>Valid metric filter keys: </p>
7462
- * <ul>
7463
- * <li>
7464
- * <p>ANSWERING_MACHINE_DETECTION_STATUS</p>
7465
- * </li>
7466
- * <li>
7467
- * <p>CASE_STATUS</p>
7468
- * </li>
7469
- * <li>
7470
- * <p>DISCONNECT_REASON</p>
7471
- * </li>
7472
- * <li>
7473
- * <p>FLOWS_ACTION_IDENTIFIER</p>
7474
- * </li>
7475
- * <li>
7476
- * <p>FLOWS_NEXT_ACTION_IDENTIFIER</p>
7477
- * </li>
7478
- * <li>
7479
- * <p>FLOWS_OUTCOME_TYPE</p>
7480
- * </li>
7481
- * <li>
7482
- * <p>FLOWS_RESOURCE_TYPE</p>
7483
- * </li>
7484
- * <li>
7485
- * <p>INITIATION_METHOD</p>
7486
- * </li>
7487
- * </ul>
7488
- * @public
7489
- */
7490
- MetricFilterKey?: string | undefined;
7491
- /**
7492
- * <p>The values to use for filtering data. Values for metric-level filters can be either a fixed set of values or a
7493
- * customized list, depending on the use case.</p>
7494
- * <p>For valid values of metric-level filters <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>, and
7495
- * <code>ANSWERING_MACHINE_DETECTION_STATUS</code>, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord">ContactTraceRecord</a> in the
7496
- * <i>Connect Customer Administrator Guide</i>. </p>
7497
- * <p>For valid values of the metric-level filter <code>FLOWS_OUTCOME_TYPE</code>, see the description for the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flow outcome</a>
7498
- * metric in the <i>Connect Customer Administrator Guide</i>.</p>
7499
- * <p>For valid values of the metric-level filter <code>BOT_CONVERSATION_OUTCOME_TYPE</code>, see the description for
7500
- * the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed-metric">Bot conversations completed</a> in the <i>Connect Customer Administrator Guide</i>.</p>
7501
- * <p>For valid values of the metric-level filter <code>BOT_INTENT_OUTCOME_TYPE</code>, see the description for the
7502
- * <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed-metric">Bot
7503
- * intents completed</a> metric in the <i>Connect Customer Administrator Guide</i>.</p>
7504
- * @public
7505
- */
7506
- MetricFilterValues?: string[] | undefined;
7507
- /**
7508
- * <p>If set to <code>true</code>, the API response contains results that filter out the results matched by the
7509
- * metric-level filters condition. By default, <code>Negate</code> is set to <code>false</code>. </p>
7510
- * @public
7511
- */
7512
- Negate?: boolean | undefined;
7513
- }
7514
- /**
7515
- * <p>Contains information about the threshold for service level metrics.</p>
7516
- * @public
7517
- */
7518
- export interface ThresholdV2 {
7519
- /**
7520
- * <p>The type of comparison. Currently, "less than" (LT), "less than equal" (LTE), and "greater than" (GT)
7521
- * comparisons are supported.</p>
7522
- * @public
7523
- */
7524
- Comparison?: string | undefined;
7525
- /**
7526
- * <p>The threshold value to compare.</p>
7527
- * @public
7528
- */
7529
- ThresholdValue?: number | undefined;
7530
- }
7531
- /**
7532
- * <p>Contains information about the metric.</p>
7533
- * <important>
7534
- * <p>Only one of either the Name or MetricId is required.</p>
7535
- * </important>
7536
- * @public
7537
- */
7538
- export interface MetricV2 {
7539
- /**
7540
- * <p>The name of the metric.</p>
7541
- * @public
7542
- */
7543
- Name?: string | undefined;
7544
- /**
7545
- * <p>Contains information about the threshold for service level metrics.</p>
7546
- * @public
7547
- */
7548
- Threshold?: ThresholdV2[] | undefined;
7549
- /**
7550
- * <p>Historical metrics or custom metrics can be referenced via this field. This field is a valid Connect Customer
7551
- * Arn or a UUID</p>
7552
- * @public
7553
- */
7554
- MetricId?: string | undefined;
7555
- /**
7556
- * <p>Contains the filters to be used when returning data.</p>
7557
- * @public
7558
- */
7559
- MetricFilters?: MetricFilterV2[] | undefined;
7560
- }
7561
- /**
7562
- * @public
7563
- */
7564
- export interface GetMetricDataV2Request {
7565
- /**
7566
- * <p>The Amazon Resource Name (ARN) of the resource. This includes the <code>instanceId</code> an Connect Customer instance.</p>
7567
- * @public
7568
- */
7569
- ResourceArn: string | undefined;
7570
- /**
7571
- * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of
7572
- * historical metrics data. The time must be before the end time timestamp. The start and end time depends on the
7573
- * <code>IntervalPeriod</code> selected. By default the time range between start and end time is 35 days. Historical
7574
- * metrics are available for 3 months.</p>
7575
- * @public
7576
- */
7577
- StartTime: Date | undefined;
7578
- /**
7579
- * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical
7580
- * metrics data. The time must be later than the start time timestamp. It cannot be later than the current
7581
- * timestamp.</p>
7582
- * @public
7583
- */
7584
- EndTime: Date | undefined;
7585
- /**
7586
- * <p>The interval period and timezone to apply to returned metrics.</p>
7587
- * <ul>
7588
- * <li>
7589
- * <p>
7590
- * <code>IntervalPeriod</code>: An aggregated grouping applied to request metrics. Valid
7591
- * <code>IntervalPeriod</code> values are: <code>FIFTEEN_MIN</code> | <code>THIRTY_MIN</code> | <code>HOUR</code> |
7592
- * <code>DAY</code> | <code>WEEK</code> | <code>TOTAL</code>. </p>
7593
- * <p>For example, if <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and
7594
- * <code>EndTime</code> differs by 1 day, then Connect Customer returns 48 results in the response. Each result is
7595
- * aggregated by the THIRTY_MIN period. By default Connect Customer aggregates results based on the
7596
- * <code>TOTAL</code> interval period. </p>
7597
- * <p>The following list describes restrictions on <code>StartTime</code> and <code>EndTime</code> based on which
7598
- * <code>IntervalPeriod</code> is requested. </p>
7599
- * <ul>
7600
- * <li>
7601
- * <p>
7602
- * <code>FIFTEEN_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be
7603
- * less than 3 days.</p>
7604
- * </li>
7605
- * <li>
7606
- * <p>
7607
- * <code>THIRTY_MIN</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less
7608
- * than 3 days.</p>
7609
- * </li>
7610
- * <li>
7611
- * <p>
7612
- * <code>HOUR</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
7613
- * 3 days.</p>
7614
- * </li>
7615
- * <li>
7616
- * <p>
7617
- * <code>DAY</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
7618
- * 35 days.</p>
7619
- * </li>
7620
- * <li>
7621
- * <p>
7622
- * <code>WEEK</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
7623
- * 35 days.</p>
7624
- * </li>
7625
- * <li>
7626
- * <p>
7627
- * <code>TOTAL</code>: The difference between <code>StartTime</code> and <code>EndTime</code> must be less than
7628
- * 35 days.</p>
7629
- * </li>
7630
- * </ul>
7631
- * </li>
7632
- * <li>
7633
- * <p>
7634
- * <code>TimeZone</code>: The timezone applied to requested metrics.</p>
7635
- * </li>
7636
- * </ul>
7637
- * @public
7638
- */
7639
- Interval?: IntervalDetails | undefined;
7640
- /**
7641
- * <p>Filtering is an operation that selects records that match a set of specified criteria. By narrowing the dataset
7642
- * before aggregation, filters ensure that only relevant records are included in the computation.</p>
7643
- * <p>
7644
- * <b>Filter keys</b>
7645
- * </p>
7646
- * <p>The following are valid filter keys for a <code>GetMetricDataV2</code> request:</p>
7647
- * <p>
7648
- * <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> | <code>AI_AGENT_NAME</code> |
7649
- * <code>AI_AGENT_TYPE</code> | <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> |
7650
- * <code>AI_PROMPT_NAME</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
7651
- * <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
7652
- * <code>AGENT_HIERARCHY_LEVEL_ONE</code> | <code>AGENT_HIERARCHY_LEVEL_TWO</code> |
7653
- * <code>AGENT_HIERARCHY_LEVEL_THREE</code> | <code>AGENT_HIERARCHY_LEVEL_FOUR</code> |
7654
- * <code>AGENT_HIERARCHY_LEVEL_FIVE</code> | <code>ANSWERING_MACHINE_DETECTION_STATUS</code> |
7655
- * <code>BOT_ALIAS</code> | <code>BOT_ID</code> | <code>BOT_INTENT_NAME</code> | <code>BOT_LOCALE</code> |
7656
- * <code>BOT_VERSION</code> | <code>CAMPAIGN</code> | <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> |
7657
- * <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> | <code>CASE_STATUS</code> | <code>CASE_TEMPLATE_ARN</code> |
7658
- * <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> |
7659
- * <code>contact/segmentAttributes/connect:ValidationTestType</code> | <code>DISCONNECT_REASON</code> |
7660
- * <code>EVALUATION_FORM</code> | <code>EVALUATION_QUESTION</code> | <code>EVALUATION_SECTION</code> |
7661
- * <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FEATURE</code> |
7662
- * <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> | <code>FLOWS_MODULE_RESOURCE_ID</code> |
7663
- * <code>FLOWS_NEXT_RESOURCE_ID</code> | <code>FLOWS_NEXT_RESOURCE_QUEUE_ID</code> |
7664
- * <code>FLOWS_OUTCOME_TYPE</code> | <code>FLOWS_RESOURCE_ID</code> | <code>FORM_VERSION</code> |
7665
- * <code>INITIATING_FLOW</code> | <code>INITIATION_METHOD</code> |
7666
- * <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
7667
- * <code>KNOWLEDGE_BASE_NAME</code> | <code>PARENT_FLOWS_RESOURCE_ID</code> |
7668
- * <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> | <code>RESOURCE_PUBLISHED_TIMESTAMP</code> |
7669
- * <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> | <code>SESSION_ID</code> |
7670
- * <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
7671
- * <code>TEST_CASE_EXECUTION_RESULT</code> | <code>TEST_CASE_EXECUTION_STATE</code>
7672
- * </p>
7673
- * <note>
7674
- * <p>The following filter keys correspond to Connect Customer resources and are used for authorizing requests.
7675
- * A <code>GetMetricDataV2</code> request requires at least one of these filters:</p>
7676
- * <p>
7677
- * <code>QUEUE</code>, <code>ROUTING_PROFILE</code>, <code>AGENT</code>,
7678
- * <code>AGENT_HIERARCHY_LEVEL_ONE</code>, <code>AGENT_HIERARCHY_LEVEL_TWO</code>,
7679
- * <code>AGENT_HIERARCHY_LEVEL_THREE</code>, <code>AGENT_HIERARCHY_LEVEL_FOUR</code>,
7680
- * <code>AGENT_HIERARCHY_LEVEL_FIVE</code>, <code>CAMPAIGN</code>, <code>EVALUATION_FORM</code>,
7681
- * <code>EVALUATOR_ID</code>
7682
- * </p>
7683
- * <p>You can use up to 5 filter keys in a single request, and up to 100 filter values across all filter keys.</p>
7684
- * </note>
7685
- * <p>
7686
- * <b>Filter values</b>
7687
- * </p>
7688
- * <ul>
7689
- * <li>
7690
- * <p>VOICE, CHAT, TASK, and EMAIL are valid filter values for the <code>CHANNEL</code> filter key. They do not
7691
- * count towards the limit of 100 filter values. For example, a <code>GetMetricDataV2</code> request can filter by
7692
- * 50 queues, 35 agents, and 15 routing profiles for a total of 100 filter values, along with 4 channel
7693
- * filters.</p>
7694
- * </li>
7695
- * <li>
7696
- * <p>
7697
- * <code>contact_lens_conversational_analytics</code> is a valid filter value for the <code>FEATURE</code>
7698
- * filter key. It is available only for contacts analyzed by Contact Lens conversational analytics.</p>
7699
- * </li>
7700
- * <li>
7701
- * <p>
7702
- * <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and
7703
- * <code>connect:WebRTC</code> are valid filter value examples (not exhaustive) for the
7704
- * <code>contact/segmentAttributes/connect:Subtype</code> filter key.</p>
7705
- * </li>
7706
- * <li>
7707
- * <p>
7708
- * <code>ROUTING_STEP_EXPRESSION</code> accepts a filter value up to 3,000 characters in length. This filter
7709
- * is case-sensitive and order-sensitive. JSON string fields must be sorted in ascending order, and JSON array order
7710
- * must be preserved.</p>
7711
- * </li>
7712
- * <li>
7713
- * <p>TRUE and FALSE are the only valid filter values for the <code>Q_CONNECT_ENABLED</code> filter key.</p>
7714
- * <ul>
7715
- * <li>
7716
- * <p>TRUE includes all contacts that had Connect AI Agents enabled as part of the flow.</p>
7717
- * </li>
7718
- * <li>
7719
- * <p>FALSE includes all contacts that did not have Connect AI Agents enabled as part of the flow.</p>
7720
- * </li>
7721
- * </ul>
7722
- * </li>
7723
- * <li>
7724
- * <p>
7725
- * <code>EXPERIENCE_VALIDATION</code> and <code>FLOW_VALIDATION</code> are the only valid filter values for the
7726
- * <code>contact/segmentAttributes/connect:ValidationTestType</code> filter key. This filter is available only for
7727
- * contact record-driven metrics.</p>
7728
- * </li>
7729
- * <li>
7730
- * <p>
7731
- * <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound-campaigns_Campaign.html">Campaign</a> ARNs are valid filter values for the <code>CAMPAIGN</code> filter key.</p>
7732
- * </li>
7733
- * <li>
7734
- * <p>To filter by phone number, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/create-historical-metrics-report.html">Create a historical metrics report</a> in
7735
- * the <i>Connect Customer Administrator Guide</i>.</p>
7736
- * </li>
7737
- * </ul>
7738
- * @public
7739
- */
7740
- Filters: FilterV2[] | undefined;
7741
- /**
7742
- * <p>The grouping applied to the metrics that are returned. For example, when results are grouped by queue, the
7743
- * metrics returned are grouped by queue. The values that are returned apply to the metrics for each queue. They are not
7744
- * aggregated for all queues.</p>
7745
- * <p>If no grouping is specified, a summary of all metrics is returned.</p>
7746
- * <p>Valid grouping keys: <code>AGENT</code> | <code>AI_AGENT</code> | <code>AI_AGENT_ID</code> |
7747
- * <code>AI_AGENT_NAME</code> | <code>AI_AGENT_NAME_VERSION</code> | <code>AI_AGENT_TYPE</code> |
7748
- * <code>AI_PROMPT</code> | <code>AI_PROMPT_ID</code> | <code>AI_PROMPT_NAME</code> |
7749
- * <code>AI_PROMPT_NAME_VERSION</code> | <code>AI_PROMPT_TYPE</code> | <code>AI_TOOL_ID</code> |
7750
- * <code>AI_TOOL_NAME</code> | <code>AI_TOOL_TYPE</code> | <code>AI_USE_CASE</code> |
7751
- * <code>AGENT_HIERARCHY_LEVEL_ONE</code> |
7752
- * <code>AGENT_HIERARCHY_LEVEL_TWO</code> | <code>AGENT_HIERARCHY_LEVEL_THREE</code> |
7753
- * <code>AGENT_HIERARCHY_LEVEL_FOUR</code> | <code>AGENT_HIERARCHY_LEVEL_FIVE</code> |
7754
- * <code>ANSWERING_MACHINE_DETECTION_STATUS</code> | <code>BOT_ID</code> | <code>BOT_ALIAS</code> |
7755
- * <code>BOT_VERSION</code> | <code>BOT_LOCALE</code> | <code>BOT_INTENT_NAME</code> | <code>CAMPAIGN</code> |
7756
- * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code> | <code>CAMPAIGN_EXCLUDED_EVENT_TYPE</code> |
7757
- * <code>CAMPAIGN_EXECUTION_TIMESTAMP</code> | <code>CASE_TEMPLATE_ARN</code> | <code>CASE_STATUS</code> |
7758
- * <code>CHANNEL</code> | <code>contact/segmentAttributes/connect:Subtype</code> | <code>DISCONNECT_REASON</code> |
7759
- * <code>EVALUATION_FORM</code> | <code>EVALUATION_SECTION</code> | <code>EVALUATION_QUESTION</code> |
7760
- * <code>EVALUATION_SOURCE</code> | <code>EVALUATOR_ID</code> | <code>FLOWS_RESOURCE_ID</code> |
7761
- * <code>FLOWS_MODULE_RESOURCE_ID</code> | <code>FLOW_ACTION_ID</code> | <code>FLOW_TYPE</code> |
7762
- * <code>FLOWS_OUTCOME_TYPE</code> | <code>FORM_VERSION</code> | <code>INITIATION_METHOD</code> |
7763
- * <code>INVOKING_RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>INVOKING_RESOURCE_TYPE</code> |
7764
- * <code>KNOWLEDGE_ARTICLE_NAME</code> | <code>KNOWLEDGE_BASE_NAME</code> |
7765
- * <code>PARENT_FLOWS_RESOURCE_ID</code> | <code>Q_CONNECT_ENABLED</code> | <code>QUEUE</code> |
7766
- * <code>RESOURCE_PUBLISHED_TIMESTAMP</code> | <code>ROUTING_PROFILE</code> | <code>ROUTING_STEP_EXPRESSION</code> |
7767
- * <code>SESSION_ID</code> | <code>TEST_CASE</code> | <code>TEST_CASE_EXECUTION_FAILURE_REASON</code> |
7768
- * <code>TEST_CASE_INVOCATION_METHOD</code>
7769
- * </p>
7770
- * <note>
7771
- * <p>
7772
- * <code>AI_AGENT_NAME_VERSION</code>, <code>AI_PROMPT_NAME_VERSION</code>, and <code>KNOWLEDGE_ARTICLE_NAME</code> are valid groupings but not valid filters.</p>
7773
- * </note>
7774
- * <p>API, SCHEDULE, and EVENT are the only valid filterValues for TEST_CASE_INVOCATION_METHOD.</p>
7775
- * <p>OBSERVE_EVENT, SEND_INSTRUCTION, ASSERT_DATA, and OVERRIDE_SYSTEM_BEHAVIOR are the only valid filterValues for
7776
- * TEST_CASE_EXECUTION_FAILURE_REASON</p>
7777
- * <p>Type: Array of strings</p>
7778
- * <p>Array Members: Maximum number of 4 items</p>
7779
- * <p>Required: No</p>
7780
- * @public
7781
- */
7782
- Groupings?: string[] | undefined;
7783
- /**
7784
- * <p>The metrics to retrieve. Specify the name or metricId, groupings, and filters for each metric. The following
7785
- * historical metrics are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p>
7786
- * <note>
7787
- * <p>MetricId should be used to reference custom metrics or out of the box metrics as Arn. If using MetricId, the
7788
- * limit is 20 MetricId per request.</p>
7789
- * </note>
7790
- * <dl>
7791
- * <dt>ABANDONMENT_RATE</dt>
7792
- * <dd>
7793
- * <p>Unit: Percent</p>
7794
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
7795
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
7796
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#abandonment-rate">Abandonment rate</a>
7797
- * </p>
7798
- * </dd>
7799
- * <dt>AGENT_ADHERENT_TIME</dt>
7800
- * <dd>
7801
- * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
7802
- * <p>Unit: Seconds</p>
7803
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
7804
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherent-time">Adherent time</a>
7805
- * </p>
7806
- * </dd>
7807
- * <dt>AGENT_ANSWER_RATE</dt>
7808
- * <dd>
7809
- * <p>Unit: Percent</p>
7810
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7811
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-answer-rate">Agent answer rate</a>
7812
- * </p>
7813
- * </dd>
7814
- * <dt>AGENT_NON_ADHERENT_TIME</dt>
7815
- * <dd>
7816
- * <p>Unit: Seconds</p>
7817
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7818
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-adherent-time">Non-adherent time</a>
7819
- * </p>
7820
- * </dd>
7821
- * <dt>AGENT_NON_RESPONSE</dt>
7822
- * <dd>
7823
- * <p>Unit: Count</p>
7824
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>
7825
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">Agent non-response</a>
7826
- * </p>
7827
- * </dd>
7828
- * <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>
7829
- * <dd>
7830
- * <p>Unit: Count</p>
7831
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7832
- * <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>
7833
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response-without-customer-abandons">Agent
7834
- * non-response without customer abandons</a>
7835
- * </p>
7836
- * </dd>
7837
- * <dt>AGENT_OCCUPANCY</dt>
7838
- * <dd>
7839
- * <p>Unit: Percentage</p>
7840
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>
7841
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
7842
- * </p>
7843
- * </dd>
7844
- * <dt>AGENT_SCHEDULE_ADHERENCE</dt>
7845
- * <dd>
7846
- * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
7847
- * <p>Unit: Percent</p>
7848
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7849
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#adherence">Adherence</a>
7850
- * </p>
7851
- * </dd>
7852
- * <dt>AGENT_SCHEDULED_TIME</dt>
7853
- * <dd>
7854
- * <p>This metric is available only in Amazon Web Services Regions where <a href="https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region">Forecasting, capacity planning, and scheduling</a> is available.</p>
7855
- * <p>Unit: Seconds</p>
7856
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7857
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#scheduled-time">Scheduled time</a>
7858
- * </p>
7859
- * </dd>
7860
- * <dt>AVG_ABANDON_TIME</dt>
7861
- * <dd>
7862
- * <p>Unit: Seconds</p>
7863
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
7864
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
7865
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
7866
- * </p>
7867
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
7868
- * time</a>
7869
- * </p>
7870
- * </dd>
7871
- * <dt>AVG_ACTIVE_TIME</dt>
7872
- * <dd>
7873
- * <p>Unit: Seconds</p>
7874
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
7875
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-active-time">Average active time</a>
7876
- * </p>
7877
- * </dd>
7878
- * <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>
7879
- * <dd>
7880
- * <p>Unit: Seconds</p>
7881
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
7882
- * </p>
7883
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
7884
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
7885
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">Average after contact work
7886
- * time</a>
7887
- * </p>
7888
- * <note>
7889
- * <p>Feature is a valid filter but not a valid grouping.</p>
7890
- * </note>
7891
- * </dd>
7892
- * <dt>AVG_AGENT_CONCURRENCY</dt>
7893
- * <dd>
7894
- * <p>Unit: Count</p>
7895
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
7896
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-concurrency">Average agent
7897
- * concurrency</a>
7898
- * </p>
7899
- * </dd>
7900
- * <dt>AVG_AGENT_CONNECTING_TIME</dt>
7901
- * <dd>
7902
- * <p>Unit: Seconds</p>
7903
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only supports the following as
7904
- * <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
7905
- * <code>API</code>
7906
- * </p>
7907
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
7908
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-api-connecting-time">Average agent API
7909
- * connecting time</a>
7910
- * </p>
7911
- * <note>
7912
- * <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
7913
- * </note>
7914
- * </dd>
7915
- * <dt>AVG_AGENT_PAUSE_TIME</dt>
7916
- * <dd>
7917
- * <p>Unit: Seconds</p>
7918
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
7919
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-pause-time">Average agent pause
7920
- * time</a>
7921
- * </p>
7922
- * </dd>
7923
- * <dt>AVG_BOT_CONVERSATION_TIME</dt>
7924
- * <dd>
7925
- * <p>Unit: Seconds</p>
7926
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
7927
- * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
7928
- * Initiation method, Invoking resource type, Parent flows resource ID</p>
7929
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-time">Average bot conversation
7930
- * time</a>
7931
- * </p>
7932
- * </dd>
7933
- * <dt>AVG_BOT_CONVERSATION_TURNS</dt>
7934
- * <dd>
7935
- * <p>Unit: Count</p>
7936
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
7937
- * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
7938
- * Initiation method, Invoking resource type, Parent flows resource ID</p>
7939
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#average-bot-conversation-turns">Average bot conversation
7940
- * turns</a>
7941
- * </p>
7942
- * </dd>
7943
- * <dt>AVG_CASE_RELATED_CONTACTS</dt>
7944
- * <dd>
7945
- * <p>Unit: Count</p>
7946
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
7947
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
7948
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contacts-per-case">Average contacts per
7949
- * case</a>
7950
- * </p>
7951
- * </dd>
7952
- * <dt>AVG_CASE_RESOLUTION_TIME</dt>
7953
- * <dd>
7954
- * <p>Unit: Seconds</p>
7955
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
7956
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
7957
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-case-resolution-time">Average case resolution
7958
- * time</a>
7959
- * </p>
7960
- * </dd>
7961
- * <dt>AVG_CONTACT_DURATION</dt>
7962
- * <dd>
7963
- * <p>Unit: Seconds</p>
7964
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
7965
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
7966
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-contact-duration">Average contact
7967
- * duration</a>
7968
- * </p>
7969
- * <note>
7970
- * <p>Feature is a valid filter but not a valid grouping.</p>
7971
- * </note>
7972
- * </dd>
7973
- * <dt>AVG_CONTACT_FIRST_RESPONSE_TIME_AGENT</dt>
7974
- * <dd>
7975
- * <p>Unit: Seconds</p>
7976
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
7977
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
7978
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-average-contact-first-response-wait-time">Agent
7979
- * average contact first response wait time</a>
7980
- * </p>
7981
- * </dd>
7982
- * <dt>AVG_CONVERSATION_CLOSE_TIME</dt>
7983
- * <dd>
7984
- * <p>Unit: Seconds</p>
7985
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
7986
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
7987
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-close-time">Average conversation
7988
- * close time</a>
7989
- * </p>
7990
- * </dd>
7991
- * <dt>AVG_CONVERSATION_DURATION</dt>
7992
- * <dd>
7993
- * <p>Unit: Seconds</p>
7994
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
7995
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
7996
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-conversation-duration">Average conversation
7997
- * duration</a>
7998
- * </p>
7999
- * </dd>
8000
- * <dt>AVG_DIALS_PER_MINUTE</dt>
8001
- * <dd>
8002
- * <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
8003
- * delivery modes.</p>
8004
- * <p>Unit: Count</p>
8005
- * <p>Valid groupings and filters: Agent, Campaign, Queue, Routing Profile</p>
8006
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-dials-per-minute">Average dials per
8007
- * minute</a>
8008
- * </p>
8009
- * </dd>
8010
- * <dt>AVG_EVALUATION_SCORE</dt>
8011
- * <dd>
8012
- * <p>Unit: Percent</p>
8013
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Section ID, Evaluation Question
8014
- * ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
8015
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-evaluation-score">Average evaluation
8016
- * score</a>
8017
- * </p>
8018
- * </dd>
8019
- * <dt>AVG_FIRST_RESPONSE_TIME_AGENT</dt>
8020
- * <dd>
8021
- * <p>Unit: Seconds</p>
8022
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8023
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8024
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-first-response-time">Average agent first
8025
- * response time</a>
8026
- * </p>
8027
- * </dd>
8028
- * <dt>AVG_FLOW_TIME</dt>
8029
- * <dd>
8030
- * <p>Unit: Seconds</p>
8031
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
8032
- * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
8033
- * published timestamp</p>
8034
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-flow-time">Average flow time</a>
8035
- * </p>
8036
- * </dd>
8037
- * <dt>AVG_GREETING_TIME_AGENT</dt>
8038
- * <dd>
8039
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8040
- * <p>Unit: Seconds</p>
8041
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8042
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8043
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-greeting-time">Average agent greeting
8044
- * time</a>
8045
- * </p>
8046
- * </dd>
8047
- * <dt>AVG_HANDLE_TIME</dt>
8048
- * <dd>
8049
- * <p>Unit: Seconds</p>
8050
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, AI Use Case, Feature,
8051
- * contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>
8052
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
8053
- * </p>
8054
- * <note>
8055
- * <p>Feature is a valid filter but not a valid grouping.</p>
8056
- * </note>
8057
- * </dd>
8058
- * <dt>ACTIVE_AI_AGENTS</dt>
8059
- * <dd>
8060
- * <p>Unit: Count</p>
8061
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing
8062
- * Profile</p>
8063
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#active-ai-agents">Active AI Agents</a>
8064
- * </p>
8065
- * </dd>
8066
- * <dt>AI_HANDOFF_RATE</dt>
8067
- * <dd>
8068
- * <p>Unit: Percent</p>
8069
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8070
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoff-rate">AI Handoff Rate</a>
8071
- * </p>
8072
- * </dd>
8073
- * <dt>AI_HANDOFFS</dt>
8074
- * <dd>
8075
- * <p>Unit: Count</p>
8076
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8077
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-handoffs">AI Handoff Count</a>
8078
- * </p>
8079
- * </dd>
8080
- * <dt>AI_AGENT_INVOCATION_SUCCESS</dt>
8081
- * <dd>
8082
- * <p>Unit: Count</p>
8083
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
8084
- * Channel, Queue, Routing Profile</p>
8085
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success">AI Agent Invocation Success</a>
8086
- * </p>
8087
- * <note>
8088
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8089
- * </note>
8090
- * </dd>
8091
- * <dt>AI_AGENT_INVOCATION_SUCCESS_RATE</dt>
8092
- * <dd>
8093
- * <p>Unit: Percent</p>
8094
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
8095
- * Channel, Queue, Routing Profile</p>
8096
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocation-success-rate">AI Agent Invocation Success Rate</a>
8097
- * </p>
8098
- * <note>
8099
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8100
- * </note>
8101
- * </dd>
8102
- * <dt>AI_AGENT_INVOCATIONS</dt>
8103
- * <dd>
8104
- * <p>Unit: Count</p>
8105
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Agent Name Version, AI Use Case,
8106
- * Channel, Queue, Routing Profile</p>
8107
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-invocations">AI Agent Invocation Count</a>
8108
- * </p>
8109
- * <note>
8110
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8111
- * </note>
8112
- * </dd>
8113
- * <dt>AI_AGENT_RESPONSE_HELPFUL</dt>
8114
- * <dd>
8115
- * <p>Unit: Count</p>
8116
- * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
8117
- * Queue, Routing Profile</p>
8118
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-helpful">AI Agent Response Helpful</a>
8119
- * </p>
8120
- * <note>
8121
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8122
- * </note>
8123
- * </dd>
8124
- * <dt>AI_AGENT_RESPONSE_NOT_HELPFUL</dt>
8125
- * <dd>
8126
- * <p>Unit: Count</p>
8127
- * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case, Channel,
8128
- * Queue, Routing Profile</p>
8129
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-agent-response-not-helpful">AI Agent Response Not Helpful</a>
8130
- * </p>
8131
- * <note>
8132
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8133
- * </note>
8134
- * </dd>
8135
- * <dt>AI_RESPONSE_COMPLETION_RATE</dt>
8136
- * <dd>
8137
- * <p>Unit: Percent</p>
8138
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8139
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-response-completion-rate">AI Response Completion Rate</a>
8140
- * </p>
8141
- * </dd>
8142
- * <dt>AI_INVOLVED_CONTACTS</dt>
8143
- * <dd>
8144
- * <p>Unit: Count</p>
8145
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8146
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-involved-contacts">AI Involved Contacts</a>
8147
- * </p>
8148
- * </dd>
8149
- * <dt>AI_PROMPT_INVOCATION_SUCCESS</dt>
8150
- * <dd>
8151
- * <p>Unit: Count</p>
8152
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
8153
- * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
8154
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success">AI Prompt Invocation Success</a>
8155
- * </p>
8156
- * <note>
8157
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8158
- * </note>
8159
- * </dd>
8160
- * <dt>AI_PROMPT_INVOCATION_SUCCESS_RATE</dt>
8161
- * <dd>
8162
- * <p>Unit: Percent</p>
8163
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
8164
- * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
8165
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocation-success-rate">AI Prompt Invocation Success Rate</a>
8166
- * </p>
8167
- * <note>
8168
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8169
- * </note>
8170
- * </dd>
8171
- * <dt>AI_PROMPT_INVOCATIONS</dt>
8172
- * <dd>
8173
- * <p>Unit: Count</p>
8174
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
8175
- * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
8176
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-prompt-invocations">AI Prompt Invocations</a>
8177
- * </p>
8178
- * <note>
8179
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8180
- * </note>
8181
- * </dd>
8182
- * <dt>AI_TOOL_INVOCATION_SUCCESS</dt>
8183
- * <dd>
8184
- * <p>Unit: Count</p>
8185
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
8186
- * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8187
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success">AI Tool Invocation Success</a>
8188
- * </p>
8189
- * <note>
8190
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8191
- * </note>
8192
- * </dd>
8193
- * <dt>AI_TOOL_INVOCATION_SUCCESS_RATE</dt>
8194
- * <dd>
8195
- * <p>Unit: Percent</p>
8196
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
8197
- * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8198
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocation-success-rate">AI Tool Invocation Success Rate</a>
8199
- * </p>
8200
- * <note>
8201
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8202
- * </note>
8203
- * </dd>
8204
- * <dt>AI_TOOL_INVOCATIONS</dt>
8205
- * <dd>
8206
- * <p>Unit: Count</p>
8207
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
8208
- * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8209
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-invocations">AI Tool Invocations</a>
8210
- * </p>
8211
- * <note>
8212
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8213
- * </note>
8214
- * </dd>
8215
- * <dt>AVG_AI_AGENT_CONVERSATION_TURNS</dt>
8216
- * <dd>
8217
- * <p>Unit: Count</p>
8218
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Use Case,
8219
- * Channel, Queue, Routing Profile </p>
8220
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-agent-conversation-turns">Average AI Agent Conversation Turns</a>
8221
- * </p>
8222
- * <note>
8223
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8224
- * </note>
8225
- * </dd>
8226
- * <dt>AVG_AI_CONVERSATION_TURNS</dt>
8227
- * <dd>
8228
- * <p>Unit: Count</p>
8229
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8230
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-conversation-turns">Average AI Conversation Turns</a>
8231
- * </p>
8232
- * </dd>
8233
- * <dt>AVG_AI_PROMPT_INVOCATION_LATENCY</dt>
8234
- * <dd>
8235
- * <p>Unit: Milliseconds</p>
8236
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Prompt, AI
8237
- * Prompt ID, AI Prompt Name, AI Prompt Type, AI Use Case, Channel, Queue, Routing Profile</p>
8238
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-prompt-invocation-latency">Average AI Prompt Invocation Latency</a>
8239
- * </p>
8240
- * <note>
8241
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8242
- * </note>
8243
- * </dd>
8244
- * <dt>AVG_AI_TOOL_INVOCATION_LATENCY</dt>
8245
- * <dd>
8246
- * <p>Unit: Milliseconds</p>
8247
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Name Version, AI Agent Type, AI Tool ID, AI
8248
- * Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8249
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-ai-tool-invocation-latency">Average AI Tool Invocation Latency</a>
8250
- * </p>
8251
- * <note>
8252
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8253
- * </note>
8254
- * </dd>
8255
- * <dt>AI_TOOL_PARAMETER_ACCURACY</dt>
8256
- * <dd>
8257
- * <p>Unit: Double</p>
8258
- * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
8259
- * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8260
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-parameter-accuracy">AI Tool Parameter Accuracy</a>
8261
- * </p>
8262
- * <note>
8263
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8264
- * </note>
8265
- * </dd>
8266
- * <dt>AI_TOOL_SELECTION_ACCURACY</dt>
8267
- * <dd>
8268
- * <p>Unit: Double</p>
8269
- * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
8270
- * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile</p>
8271
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-selection-accuracy">AI Tool Selection Accuracy</a>
8272
- * </p>
8273
- * <note>
8274
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8275
- * </note>
8276
- * </dd>
8277
- * <dt>AI_TOOL_UTILIZATION_ACCURACY</dt>
8278
- * <dd>
8279
- * <p>Unit: Double</p>
8280
- * <p>Valid groupings and filters: AI Agent, AI Agent ID, AI Agent Name, AI Agent Name Version, AI Agent Type,
8281
- * AI Tool ID, AI Tool Name, AI Tool Type, AI Use Case, Channel, Queue, Routing Profile, Session ID</p>
8282
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#ai-tool-utilization-accuracy">AI Tool Utilization Accuracy</a>
8283
- * </p>
8284
- * <note>
8285
- * <p>AI Agent Name Version is not a valid filter but a valid grouping.</p>
8286
- * </note>
8287
- * </dd>
8288
- * <dt>COMPLETENESS_SCORE</dt>
8289
- * <dd>
8290
- * <p>Unit: Double</p>
8291
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
8292
- * Routing Profile, Session ID</p>
8293
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#completeness-score">Completeness Score</a>
8294
- * </p>
8295
- * </dd>
8296
- * <dt>FAITHFULNESS_SCORE</dt>
8297
- * <dd>
8298
- * <p>Unit: Double</p>
8299
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
8300
- * Routing Profile, Session ID</p>
8301
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#faithfulness-score">Faithfulness Score</a>
8302
- * </p>
8303
- * </dd>
8304
- * <dt>GOAL_SUCCESS_RATE</dt>
8305
- * <dd>
8306
- * <p>Unit: Double</p>
8307
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue,
8308
- * Routing Profile, Session ID</p>
8309
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#goal-success-rate">Goal Success Rate</a>
8310
- * </p>
8311
- * </dd>
8312
- * <dt>KNOWLEDGE_CONTENT_REFERENCES</dt>
8313
- * <dd>
8314
- * <p>Unit: Count</p>
8315
- * <p>Valid groupings and filters: AI Agent, AI Agent Name, AI Agent Type, AI Use Case, Channel, Knowledge Base
8316
- * Name, Queue, Routing Profile</p>
8317
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#knowledge-content-references">Knowledge Content References</a>
8318
- * </p>
8319
- * </dd>
8320
- * <dt>PROACTIVE_INTENT_ENGAGEMENT_RATE</dt>
8321
- * <dd>
8322
- * <p>Unit: Percent</p>
8323
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8324
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engagement-rate">Proactive Intent Engagement Rate</a>
8325
- * </p>
8326
- * </dd>
8327
- * <dt>PROACTIVE_INTENT_RESPONSE_RATE</dt>
8328
- * <dd>
8329
- * <p>Unit: Percent</p>
8330
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8331
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-response-rate">Proactive Intent Response Rate</a>
8332
- * </p>
8333
- * </dd>
8334
- * <dt>PROACTIVE_INTENTS_ANSWERED</dt>
8335
- * <dd>
8336
- * <p>Unit: Count</p>
8337
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8338
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-answered">Proactive Intents Answered</a>
8339
- * </p>
8340
- * </dd>
8341
- * <dt>PROACTIVE_INTENTS_DETECTED</dt>
8342
- * <dd>
8343
- * <p>Unit: Count</p>
8344
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8345
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-detected">Proactive Intents Detected</a>
8346
- * </p>
8347
- * </dd>
8348
- * <dt>PROACTIVE_INTENTS_ENGAGED</dt>
8349
- * <dd>
8350
- * <p>Unit: Count</p>
8351
- * <p>Valid groupings and filters: AI Agent ID, AI Agent Name, AI Agent Type, AI Use Case, Channel, Queue, Routing Profile</p>
8352
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#proactive-intents-engaged">Proactive Intents Engaged</a>
8353
- * </p>
8354
- * </dd>
8355
- * <dt>AVG_HOLD_TIME</dt>
8356
- * <dd>
8357
- * <p>Unit: Seconds</p>
8358
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
8359
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8360
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
8361
- * time</a>
8362
- * </p>
8363
- * <note>
8364
- * <p>Feature is a valid filter but not a valid grouping.</p>
8365
- * </note>
8366
- * </dd>
8367
- * <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt>
8368
- * <dd>
8369
- * <p>Unit: Seconds</p>
8370
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8371
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8372
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time-all-contacts">Average customer
8373
- * hold time all contacts</a>
8374
- * </p>
8375
- * </dd>
8376
- * <dt>AVG_HOLDS</dt>
8377
- * <dd>
8378
- * <p>Unit: Count</p>
8379
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
8380
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8381
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-holds">Average holds</a>
8382
- * </p>
8383
- * <note>
8384
- * <p>Feature is a valid filter but not a valid grouping.</p>
8385
- * </note>
8386
- * </dd>
8387
- * <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>
8388
- * <dd>
8389
- * <p>Unit: Seconds</p>
8390
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8391
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8392
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
8393
- * agent interaction and customer hold time</a>
8394
- * </p>
8395
- * </dd>
8396
- * <dt>AVG_INTERACTION_TIME</dt>
8397
- * <dd>
8398
- * <p>Unit: Seconds</p>
8399
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
8400
- * </p>
8401
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
8402
- * Q in Connect</p>
8403
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-time">Average agent interaction
8404
- * time</a>
8405
- * </p>
8406
- * <note>
8407
- * <p>Feature is a valid filter but not a valid grouping.</p>
8408
- * </note>
8409
- * </dd>
8410
- * <dt>AVG_INTERRUPTIONS_AGENT</dt>
8411
- * <dd>
8412
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8413
- * <p>Unit: Count</p>
8414
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8415
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8416
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruptions">Average agent
8417
- * interruptions</a>
8418
- * </p>
8419
- * </dd>
8420
- * <dt>AVG_INTERRUPTION_TIME_AGENT</dt>
8421
- * <dd>
8422
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8423
- * <p>Unit: Seconds</p>
8424
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8425
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8426
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interruption-time">Average agent
8427
- * interruption time</a>
8428
- * </p>
8429
- * </dd>
8430
- * <dt>AVG_MESSAGE_LENGTH_AGENT</dt>
8431
- * <dd>
8432
- * <p>Unit: Count</p>
8433
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8434
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8435
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-message-length">Average agent message
8436
- * length</a>
8437
- * </p>
8438
- * </dd>
8439
- * <dt>AVG_MESSAGE_LENGTH_CUSTOMER</dt>
8440
- * <dd>
8441
- * <p>Unit: Count</p>
8442
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8443
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8444
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-message-length">Average customer message
8445
- * length</a>
8446
- * </p>
8447
- * </dd>
8448
- * <dt>AVG_MESSAGES</dt>
8449
- * <dd>
8450
- * <p>Unit: Count</p>
8451
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8452
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8453
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-messages">Average messages</a>
8454
- * </p>
8455
- * </dd>
8456
- * <dt>AVG_MESSAGES_AGENT</dt>
8457
- * <dd>
8458
- * <p>Unit: Count</p>
8459
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8460
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8461
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-messages">Average agent
8462
- * messages</a>
8463
- * </p>
8464
- * </dd>
8465
- * <dt>AVG_MESSAGES_BOT</dt>
8466
- * <dd>
8467
- * <p>Unit: Count</p>
8468
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8469
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8470
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-bot-messages">Average bot messages</a>
8471
- * </p>
8472
- * </dd>
8473
- * <dt>AVG_MESSAGES_CUSTOMER</dt>
8474
- * <dd>
8475
- * <p>Unit: Count</p>
8476
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8477
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8478
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-messages">Average customer
8479
- * messages</a>
8480
- * </p>
8481
- * </dd>
8482
- * <dt>AVG_NON_TALK_TIME</dt>
8483
- * <dd>
8484
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8485
- * <p>Unit: Seconds</p>
8486
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8487
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8488
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-non-talk-time">Average non-talk time</a>
8489
- * </p>
8490
- * </dd>
8491
- * <dt>AVG_QUEUE_ANSWER_TIME</dt>
8492
- * <dd>
8493
- * <p>Unit: Seconds</p>
8494
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
8495
- * Q in Connect</p>
8496
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time">Average queue answer
8497
- * time</a>
8498
- * </p>
8499
- * <p>Valid metric level filters: <code>INITIATION_METHOD</code>, <code>FEATURE</code>,
8500
- * <code>DISCONNECT_REASON</code>
8501
- * </p>
8502
- * <note>
8503
- * <p>Feature is a valid filter but not a valid grouping.</p>
8504
- * </note>
8505
- * </dd>
8506
- * <dt>AVG_QUEUE_ANSWER_TIME_CUSTOMER_FIRST_CALLBACK</dt>
8507
- * <dd>
8508
- * <p>Unit: Seconds</p>
8509
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
8510
- * Connect, Agent Hierarchy</p>
8511
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-answer-time-customer-first-callback">Avg.
8512
- * queue answer time - customer first callback</a>
8513
- * </p>
8514
- * </dd>
8515
- * <dt>AVG_RESPONSE_TIME_AGENT</dt>
8516
- * <dd>
8517
- * <p>Unit: Seconds</p>
8518
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8519
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8520
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-response-time-agent">Average agent response
8521
- * time</a>
8522
- * </p>
8523
- * </dd>
8524
- * <dt>AVG_RESPONSE_TIME_CUSTOMER</dt>
8525
- * <dd>
8526
- * <p>Unit: Seconds</p>
8527
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8528
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8529
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-time-agent">Average customer response
8530
- * time</a>
8531
- * </p>
8532
- * </dd>
8533
- * <dt>AVG_RESOLUTION_TIME</dt>
8534
- * <dd>
8535
- * <p>Unit: Seconds</p>
8536
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8537
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-resolution-time">Average resolution time</a>
8538
- * </p>
8539
- * </dd>
8540
- * <dt>AVG_TALK_TIME</dt>
8541
- * <dd>
8542
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8543
- * <p>Unit: Seconds</p>
8544
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8545
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8546
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-talk-time">Average talk time</a>
8547
- * </p>
8548
- * </dd>
8549
- * <dt>AVG_TALK_TIME_AGENT</dt>
8550
- * <dd>
8551
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8552
- * <p>Unit: Seconds</p>
8553
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8554
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8555
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-talk-time">Average agent talk time</a>
8556
- * </p>
8557
- * </dd>
8558
- * <dt>AVG_TALK_TIME_CUSTOMER</dt>
8559
- * <dd>
8560
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
8561
- * <p>Unit: Seconds</p>
8562
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8563
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8564
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-talk-time">Average customer talk
8565
- * time</a>
8566
- * </p>
8567
- * </dd>
8568
- * <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_CONNECTION</dt>
8569
- * <dd>
8570
- * <p>This metric is available only for outbound campaigns that use the agent assisted voice and automated voice
8571
- * delivery modes.</p>
8572
- * <p>Unit: Seconds</p>
8573
- * <p>Valid groupings and filters: Campaign</p>
8574
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection">Average wait
8575
- * time after customer connection</a>
8576
- * </p>
8577
- * </dd>
8578
- * <dt>AVG_WAIT_TIME_AFTER_CUSTOMER_FIRST_CALLBACK_CONNECTION</dt>
8579
- * <dd>
8580
- * <p>Unit: Seconds</p>
8581
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Feature, contact/segmentAttributes/connect:Subtype, Q in
8582
- * Connect, Agent Hierarchy</p>
8583
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-wait-time-after-customer-connection-customer-first-callback">Avg. wait time after customer connection - customer first callback</a>
8584
- * </p>
8585
- * </dd>
8586
- * <dt>AVG_WEIGHTED_EVALUATION_SCORE</dt>
8587
- * <dd>
8588
- * <p>Unit: Percent</p>
8589
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form Id, Evaluation Section ID, Evaluation Question
8590
- * ID, Evaluation Source, Form Version, Queue, Routing Profile</p>
8591
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-weighted-evaluation-score">Average weighted
8592
- * evaluation score</a>
8593
- * </p>
8594
- * </dd>
8595
- * <dt>BOT_CONVERSATIONS_COMPLETED</dt>
8596
- * <dd>
8597
- * <p>Unit: Count</p>
8598
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
8599
- * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
8600
- * Initiation method, Invoking resource type, Parent flows resource ID</p>
8601
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-conversations-completed">Bot conversations completed</a>
8602
- * </p>
8603
- * </dd>
8604
- * <dt>BOT_INTENTS_COMPLETED</dt>
8605
- * <dd>
8606
- * <p>Unit: Count</p>
8607
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
8608
- * Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
8609
- * published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
8610
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#bot-intents-completed">Bot intents completed</a>
8611
- * </p>
8612
- * </dd>
8613
- * <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X</dt>
8614
- * <dd>
8615
- * <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
8616
- * delivery modes.</p>
8617
- * <p>Unit: Count</p>
8618
- * <p>Valid groupings and filters: Agent, Campaign</p>
8619
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
8620
- * For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
8621
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x">Campaign contacts
8622
- * abandoned after X</a>
8623
- * </p>
8624
- * </dd>
8625
- * <dt>CAMPAIGN_CONTACTS_ABANDONED_AFTER_X_RATE</dt>
8626
- * <dd>
8627
- * <p>This metric is available only for outbound campaigns using the agent assisted voice and automated voice
8628
- * delivery modes.</p>
8629
- * <p>Unit: Percent</p>
8630
- * <p>Valid groupings and filters: Agent, Campaign</p>
8631
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
8632
- * For <code>Comparison</code>, you must enter <code>GT</code> (for <i>Greater than</i>).</p>
8633
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-contacts-abandoned-after-x-rate">Campaign
8634
- * contacts abandoned after X rate</a>
8635
- * </p>
8636
- * </dd>
8637
- * <dt>CAMPAIGN_INTERACTIONS</dt>
8638
- * <dd>
8639
- * <p>This metric is available only for outbound campaigns using the email delivery mode. </p>
8640
- * <p>Unit: Count</p>
8641
- * <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
8642
- * <p>Valid groupings and filters: Campaign</p>
8643
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-interactions">Campaign interactions</a>
8644
- * </p>
8645
- * </dd>
8646
- * <dt>CAMPAIGN_PROGRESS_RATE</dt>
8647
- * <dd>
8648
- * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
8649
- * for event triggered campaigns.</p>
8650
- * <p>Unit: Percent</p>
8651
- * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
8652
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-progress-rate">Campaign progress rate</a>
8653
- * </p>
8654
- * </dd>
8655
- * <dt>CAMPAIGN_SEND_ATTEMPTS</dt>
8656
- * <dd>
8657
- * <p>This metric is available only for outbound campaigns.</p>
8658
- * <p>Unit: Count</p>
8659
- * <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype </p>
8660
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-attempts">Campaign send attempts</a>
8661
- * </p>
8662
- * </dd>
8663
- * <dt>CAMPAIGN_SEND_EXCLUSIONS</dt>
8664
- * <dd>
8665
- * <p>This metric is available only for outbound campaigns.</p>
8666
- * <p>Valid metric filter key: CAMPAIGN_EXCLUDED_EVENT_TYPE</p>
8667
- * <p>Unit: Count</p>
8668
- * <p>Valid groupings and filters: Campaign, Campaign Excluded Event Type, Campaign Execution Timestamp</p>
8669
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#campaign-send-exclusions">Campaign send
8670
- * exclusions</a>
8671
- * </p>
8672
- * </dd>
8673
- * <dt>CASES_CREATED</dt>
8674
- * <dd>
8675
- * <p>Unit: Count</p>
8676
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
8677
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
8678
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-created">Cases created</a>
8679
- * </p>
8680
- * </dd>
8681
- * <dt>CONTACTS_CREATED</dt>
8682
- * <dd>
8683
- * <p>Unit: Count</p>
8684
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
8685
- * </p>
8686
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature, contact/segmentAttributes/connect:Subtype,
8687
- * Q in Connect</p>
8688
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-created">Contacts created</a>
8689
- * </p>
8690
- * <note>
8691
- * <p>Feature is a valid filter but not a valid grouping.</p>
8692
- * </note>
8693
- * </dd>
8694
- * <dt>CONTACTS_HANDLED</dt>
8695
- * <dd>
8696
- * <p>Unit: Count</p>
8697
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>, <code>DISCONNECT_REASON</code>
8698
- * </p>
8699
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
8700
- * contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
8701
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
8702
- * </p>
8703
- * <note>
8704
- * <p>Feature is a valid filter but not a valid grouping.</p>
8705
- * </note>
8706
- * </dd>
8707
- * <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>
8708
- * <dd>
8709
- * <p>Unit: Count</p>
8710
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
8711
- * </p>
8712
- * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype,
8713
- * Q in Connect</p>
8714
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-by-connected-to-agent-timestamp">Contacts handled (connected to agent timestamp)</a>
8715
- * </p>
8716
- * </dd>
8717
- * <dt>CONTACTS_HOLD_ABANDONS</dt>
8718
- * <dd>
8719
- * <p>Unit: Count</p>
8720
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8721
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8722
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
8723
- * disconnect</a>
8724
- * </p>
8725
- * </dd>
8726
- * <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>
8727
- * <dd>
8728
- * <p>Unit: Count</p>
8729
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
8730
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-agent-disconnect">Contacts hold agent
8731
- * disconnect</a>
8732
- * </p>
8733
- * </dd>
8734
- * <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>
8735
- * <dd>
8736
- * <p>Unit: Count</p>
8737
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
8738
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-customer-disconnect">Contacts hold customer
8739
- * disconnect</a>
8740
- * </p>
8741
- * </dd>
8742
- * <dt>CONTACTS_PUT_ON_HOLD</dt>
8743
- * <dd>
8744
- * <p>Unit: Count</p>
8745
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
8746
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-put-on-hold">Contacts put on hold</a>
8747
- * </p>
8748
- * </dd>
8749
- * <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>
8750
- * <dd>
8751
- * <p>Unit: Count</p>
8752
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
8753
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-external">Contacts transferred
8754
- * out external</a>
8755
- * </p>
8756
- * </dd>
8757
- * <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>
8758
- * <dd>
8759
- * <p>Unit: Percent</p>
8760
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
8761
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-internal">Contacts transferred
8762
- * out internal</a>
8763
- * </p>
8764
- * </dd>
8765
- * <dt>CONTACTS_QUEUED</dt>
8766
- * <dd>
8767
- * <p>Unit: Count</p>
8768
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8769
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8770
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
8771
- * </p>
8772
- * </dd>
8773
- * <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
8774
- * <dd>
8775
- * <p>Unit: Count</p>
8776
- * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy, contact/segmentAttributes/connect:Subtype</p>
8777
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued-by-enqueue">Contacts queued (enqueue
8778
- * timestamp)</a>
8779
- * </p>
8780
- * </dd>
8781
- * <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>
8782
- * <dd>
8783
- * <p>Unit: Count</p>
8784
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
8785
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
8786
- * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
8787
- * equal").</p>
8788
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-removed-from-queue">Contacts removed from queue
8789
- * in X seconds</a>
8790
- * </p>
8791
- * </dd>
8792
- * <dt>CONTACTS_RESOLVED_IN_X</dt>
8793
- * <dd>
8794
- * <p>Unit: Count</p>
8795
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8796
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
8797
- * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
8798
- * equal").</p>
8799
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-resolved">Contacts resolved in X</a>
8800
- * </p>
8801
- * </dd>
8802
- * <dt>CONTACTS_TRANSFERRED_OUT</dt>
8803
- * <dd>
8804
- * <p>Unit: Count</p>
8805
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,
8806
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8807
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
8808
- * out</a>
8809
- * </p>
8810
- * <note>
8811
- * <p>Feature is a valid filter but not a valid grouping.</p>
8812
- * </note>
8813
- * </dd>
8814
- * <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>
8815
- * <dd>
8816
- * <p>Unit: Count</p>
8817
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8818
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8819
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-by-agent">Contacts transferred
8820
- * out by agent</a>
8821
- * </p>
8822
- * </dd>
8823
- * <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
8824
- * <dd>
8825
- * <p>Unit: Count</p>
8826
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8827
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8828
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
8829
- * queue</a>
8830
- * </p>
8831
- * </dd>
8832
- * <dt>CURRENT_CASES</dt>
8833
- * <dd>
8834
- * <p>Unit: Count</p>
8835
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
8836
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
8837
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#current-cases">Current cases</a>
8838
- * </p>
8839
- * </dd>
8840
- * <dt>CONVERSATIONS_ABANDONED</dt>
8841
- * <dd>
8842
- * <p>Unit: Count</p>
8843
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, contact/segmentAttributes/connect:Subtype, Disconnect Reason,
8844
- * Feature, RoutingStepExpression, Initiation method, Routing Profile, Queue, Q in Connect</p>
8845
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#conversations-abandoned">Conversations
8846
- * abandoned</a>
8847
- * </p>
8848
- * </dd>
8849
- * <dt>DELIVERY_ATTEMPTS</dt>
8850
- * <dd>
8851
- * <p>This metric is available only for outbound campaigns.</p>
8852
- * <p>Unit: Count</p>
8853
- * <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
8854
- * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
8855
- * </p>
8856
- * <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Campaign Delivery EventType, Channel,
8857
- * contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
8858
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempts">Delivery attempts</a>
8859
- * </p>
8860
- * <note>
8861
- * <p>Campaign Delivery EventType filter and grouping are only available for SMS and Email campaign delivery
8862
- * modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
8863
- * for agent assisted voice and automated voice delivery modes. </p>
8864
- * </note>
8865
- * </dd>
8866
- * <dt>DELIVERY_ATTEMPT_DISPOSITION_RATE</dt>
8867
- * <dd>
8868
- * <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
8869
- * voice delivery modes are only available with answering machine detection enabled.</p>
8870
- * <p>Unit: Percent</p>
8871
- * <p>Valid metric filter key: <code>ANSWERING_MACHINE_DETECTION_STATUS</code>,
8872
- * <code>CAMPAIGN_DELIVERY_EVENT_TYPE</code>, <code>DISCONNECT_REASON</code>
8873
- * </p>
8874
- * <p>Valid groupings and filters: Agent, Answering Machine Detection Status, Campaign, Channel,
8875
- * contact/segmentAttributes/connect:Subtype, Disconnect Reason, Queue, Routing Profile</p>
8876
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#delivery-attempt-disposition-rate">Delivery attempt
8877
- * disposition rate</a>
8878
- * </p>
8879
- * <note>
8880
- * <p>Campaign Delivery Event Type filter and grouping are only available for SMS and Email campaign delivery
8881
- * modes. Agent, Queue, Routing Profile, Answering Machine Detection Status and Disconnect Reason are only available
8882
- * for agent assisted voice and automated voice delivery modes. </p>
8883
- * </note>
8884
- * </dd>
8885
- * <dt>EVALUATIONS_PERFORMED</dt>
8886
- * <dd>
8887
- * <p>Unit: Count</p>
8888
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
8889
- * Routing Profile</p>
8890
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#evaluations-performed">Evaluations
8891
- * performed</a>
8892
- * </p>
8893
- * </dd>
8894
- * <dt>FLOWS_OUTCOME</dt>
8895
- * <dd>
8896
- * <p>Unit: Count</p>
8897
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
8898
- * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
8899
- * published timestamp</p>
8900
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome">Flows outcome</a>
8901
- * </p>
8902
- * </dd>
8903
- * <dt>FLOWS_STARTED</dt>
8904
- * <dd>
8905
- * <p>Unit: Count</p>
8906
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
8907
- * resource ID, Initiation method, Resource published timestamp</p>
8908
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-started">Flows started</a>
8909
- * </p>
8910
- * </dd>
8911
- * <dt>HUMAN_ANSWERED_CALLS</dt>
8912
- * <dd>
8913
- * <p>This metric is available only for outbound campaigns. Dispositions for the agent assisted voice and automated
8914
- * voice delivery modes are only available with answering machine detection enabled. </p>
8915
- * <p>Unit: Count</p>
8916
- * <p>Valid groupings and filters: Agent, Campaign</p>
8917
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#human-answered">Human answered</a>
8918
- * </p>
8919
- * </dd>
8920
- * <dt>MAX_FLOW_TIME</dt>
8921
- * <dd>
8922
- * <p>Unit: Seconds</p>
8923
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
8924
- * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
8925
- * published timestamp</p>
8926
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-flow-time">Maximum flow time</a>
8927
- * </p>
8928
- * </dd>
8929
- * <dt>MAX_QUEUED_TIME</dt>
8930
- * <dd>
8931
- * <p>Unit: Seconds</p>
8932
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
8933
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
8934
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#maximum-queued-time">Maximum queued time</a>
8935
- * </p>
8936
- * </dd>
8937
- * <dt>MIN_FLOW_TIME</dt>
8938
- * <dd>
8939
- * <p>Unit: Seconds</p>
8940
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
8941
- * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
8942
- * published timestamp</p>
8943
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
8944
- * </p>
8945
- * </dd>
8946
- * <dt>PERCENT_AUTOMATIC_FAILS</dt>
8947
- * <dd>
8948
- * <p>Unit: Percent</p>
8949
- * <p>Valid groupings and filters: Agent, Agent Hierarchy, Channel, Evaluation Form ID, Evaluation Source, Form Version, Queue,
8950
- * Routing Profile</p>
8951
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#automatic-fails-percent">Automatic fails percent</a>
8952
- * </p>
8953
- * </dd>
8954
- * <dt>PERCENT_BOT_CONVERSATIONS_OUTCOME</dt>
8955
- * <dd>
8956
- * <p>Unit: Percent</p>
8957
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
8958
- * Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource published timestamp,
8959
- * Initiation method, Invoking resource type, Parent flows resource ID</p>
8960
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-conversations-outcome">Percent bot conversations
8961
- * outcome</a>
8962
- * </p>
8963
- * </dd>
8964
- * <dt>PERCENT_BOT_INTENTS_OUTCOME</dt>
8965
- * <dd>
8966
- * <p>Unit: Percent</p>
8967
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Bot ID, Bot alias, Bot version, Bot locale,
8968
- * Bot intent name, Flows resource ID, Flows module resource ID, Flow type, Flow action ID, Invoking resource
8969
- * published timestamp, Initiation method, Invoking resource type, Parent flows resource ID</p>
8970
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html#percent-bot-intents-outcome">Percent bot intents outcome</a>
8971
- * </p>
8972
- * </dd>
8973
- * <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>
8974
- * <dd>
8975
- * <p>Unit: Percent</p>
8976
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
8977
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
8978
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved-on-first-contact">Cases resolved on first
8979
- * contact</a>
8980
- * </p>
8981
- * </dd>
8982
- * <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>
8983
- * <dd>
8984
- * <p>Unit: Percent</p>
8985
- * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
8986
- * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
8987
- * </dd>
8988
- * <dt>PERCENT_CONTACTS_STEP_JOINED</dt>
8989
- * <dd>
8990
- * <p>Unit: Percent</p>
8991
- * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
8992
- * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
8993
- * </dd>
8994
- * <dt>PERCENT_FLOWS_OUTCOME</dt>
8995
- * <dd>
8996
- * <p>Unit: Percent</p>
8997
- * <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>
8998
- * </p>
8999
- * <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module resource ID, Flows
9000
- * next resource ID, Flows next resource queue ID, Flows outcome type, Flows resource ID, Initiation method, Resource
9001
- * published timestamp</p>
9002
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#flows-outcome-percentage">Flows outcome
9003
- * percentage</a>.</p>
9004
- * <note>
9005
- * <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>
9006
- * </note>
9007
- * </dd>
9008
- * <dt>PERCENT_NON_TALK_TIME</dt>
9009
- * <dd>
9010
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
9011
- * <p>Unit: Percentage</p>
9012
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9013
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9014
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#non-talk-time-percent">Non-talk time percent</a>
9015
- * </p>
9016
- * </dd>
9017
- * <dt>PERCENT_TALK_TIME</dt>
9018
- * <dd>
9019
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
9020
- * <p>Unit: Percentage</p>
9021
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9022
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9023
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#talk-time-percent">Talk time percent</a>
9024
- * </p>
9025
- * </dd>
9026
- * <dt>PERCENT_TALK_TIME_AGENT</dt>
9027
- * <dd>
9028
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
9029
- * <p>Unit: Percentage</p>
9030
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9031
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9032
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-talk-time-percent">Agent talk time percent</a>
9033
- * </p>
9034
- * </dd>
9035
- * <dt>PERCENT_TALK_TIME_CUSTOMER</dt>
9036
- * <dd>
9037
- * <p>This metric is available only for contacts analyzed by Contact Lens conversational analytics.</p>
9038
- * <p>Unit: Percentage</p>
9039
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9040
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9041
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-talk-time-percent">Customer talk time
9042
- * percent</a>
9043
- * </p>
9044
- * </dd>
9045
- * <dt>RECIPIENTS_ATTEMPTED</dt>
9046
- * <dd>
9047
- * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
9048
- * for event triggered campaigns.</p>
9049
- * <p>Unit: Count</p>
9050
- * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
9051
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-attempted">Recipients attempted</a>
9052
- * </p>
9053
- * </dd>
9054
- * <dt>RECIPIENTS_INTERACTED</dt>
9055
- * <dd>
9056
- * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
9057
- * for event triggered campaigns.</p>
9058
- * <p>Valid metric filter key: CAMPAIGN_INTERACTION_EVENT_TYPE</p>
9059
- * <p>Unit: Count</p>
9060
- * <p>Valid groupings and filters: Campaign, Channel, contact/segmentAttributes/connect:Subtype, Campaign Execution
9061
- * Timestamp</p>
9062
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-interacted">Recipients interacted</a>
9063
- * </p>
9064
- * </dd>
9065
- * <dt>RECIPIENTS_TARGETED</dt>
9066
- * <dd>
9067
- * <p>This metric is only available for outbound campaigns initiated using a customer segment. It is not available
9068
- * for event triggered campaigns.</p>
9069
- * <p>Unit: Count</p>
9070
- * <p>Valid groupings and filters: Campaign, Campaign Execution Timestamp</p>
9071
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#recipients-targeted">Recipients targeted</a>
9072
- * </p>
9073
- * </dd>
9074
- * <dt>REOPENED_CASE_ACTIONS</dt>
9075
- * <dd>
9076
- * <p>Unit: Count</p>
9077
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
9078
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
9079
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-reopened">Cases reopened</a>
9080
- * </p>
9081
- * </dd>
9082
- * <dt>RESOLVED_CASE_ACTIONS</dt>
9083
- * <dd>
9084
- * <p>Unit: Count</p>
9085
- * <p>Required filter key: CASE_TEMPLATE_ARN</p>
9086
- * <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>
9087
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#cases-resolved">Cases resolved</a>
9088
- * </p>
9089
- * </dd>
9090
- * <dt>SERVICE_LEVEL</dt>
9091
- * <dd>
9092
- * <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
9093
- * <p>Unit: Percent</p>
9094
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>
9095
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
9096
- * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
9097
- * equal").</p>
9098
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a>
9099
- * </p>
9100
- * </dd>
9101
- * <dt>STEP_CONTACTS_QUEUED</dt>
9102
- * <dd>
9103
- * <p>Unit: Count</p>
9104
- * <p>Valid groupings and filters: Queue, RoutingStepExpression</p>
9105
- * <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical Metrics UI.</p>
9106
- * </dd>
9107
- * <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>
9108
- * <dd>
9109
- * <p>Unit: Seconds</p>
9110
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
9111
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
9112
- * </p>
9113
- * </dd>
9114
- * <dt>SUM_CONNECTING_TIME_AGENT</dt>
9115
- * <dd>
9116
- * <p>Unit: Seconds</p>
9117
- * <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the following filter keys
9118
- * as <code>INITIATION_METHOD</code>: <code>INBOUND</code> | <code>OUTBOUND</code> | <code>CALLBACK</code> |
9119
- * <code>API</code> | <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
9120
- * </p>
9121
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
9122
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-api-connecting-time">Agent API connecting
9123
- * time</a>
9124
- * </p>
9125
- * <note>
9126
- * <p>The <code>Negate</code> key in metric-level filters is not applicable for this metric.</p>
9127
- * </note>
9128
- * </dd>
9129
- * <dt>CONTACTS_ABANDONED</dt>
9130
- * <dd>
9131
- * <p>Unit: Count</p>
9132
- * <p>Metric filter: </p>
9133
- * <ul>
9134
- * <li>
9135
- * <p>Valid values: <code>API</code>| <code>INCOMING</code> | <code>OUTBOUND</code> | <code>TRANSFER</code> |
9136
- * <code>CALLBACK</code> | <code>QUEUE_TRANSFER</code>| <code>Disconnect</code> |
9137
- * <code>CALLBACK_CUSTOMER_FIRST_DIALED</code>
9138
- * </p>
9139
- * </li>
9140
- * </ul>
9141
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9142
- * contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>
9143
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contact abandoned</a>
9144
- * </p>
9145
- * </dd>
9146
- * <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>
9147
- * <dd>
9148
- * <p>Unit: Count</p>
9149
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9150
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
9151
- * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
9152
- * equal").</p>
9153
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned-in-x-seconds">Contacts abandoned in X
9154
- * seconds</a>
9155
- * </p>
9156
- * </dd>
9157
- * <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>
9158
- * <dd>
9159
- * <p>Unit: Count</p>
9160
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9161
- * <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
9162
- * For <code>Comparison</code>, you can use <code>LT</code> (for "Less than") or <code>LTE</code> (for "Less than
9163
- * equal").</p>
9164
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-answered-in-x-seconds">Contacts answered in X
9165
- * seconds</a>
9166
- * </p>
9167
- * </dd>
9168
- * <dt>SUM_CONTACT_FLOW_TIME</dt>
9169
- * <dd>
9170
- * <p>Unit: Seconds</p>
9171
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
9172
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-flow-time">Contact flow time</a>
9173
- * </p>
9174
- * </dd>
9175
- * <dt>SUM_CONTACT_TIME_AGENT</dt>
9176
- * <dd>
9177
- * <p>Unit: Seconds</p>
9178
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
9179
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-on-contact-time">Agent on contact time</a>
9180
- * </p>
9181
- * </dd>
9182
- * <dt>SUM_CONTACTS_DISCONNECTED </dt>
9183
- * <dd>
9184
- * <p>Valid metric filter key: <code>DISCONNECT_REASON</code>
9185
- * </p>
9186
- * <p>Unit: Count</p>
9187
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
9188
- * contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9189
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-disconnected">Contact disconnected</a>
9190
- * </p>
9191
- * </dd>
9192
- * <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>
9193
- * <dd>
9194
- * <p>Unit: Seconds</p>
9195
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
9196
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#error-status-time">Error status time</a>
9197
- * </p>
9198
- * </dd>
9199
- * <dt>SUM_HANDLE_TIME</dt>
9200
- * <dd>
9201
- * <p>Unit: Seconds</p>
9202
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
9203
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contact-handle-time">Contact handle time</a>
9204
- * </p>
9205
- * </dd>
9206
- * <dt>SUM_HOLD_TIME</dt>
9207
- * <dd>
9208
- * <p>Unit: Count</p>
9209
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
9210
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#customer-hold-time">Customer hold time</a>
9211
- * </p>
9212
- * </dd>
9213
- * <dt>SUM_IDLE_TIME_AGENT</dt>
9214
- * <dd>
9215
- * <p>Unit: Seconds</p>
9216
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
9217
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-idle-time">Agent idle time</a>
9218
- * </p>
9219
- * </dd>
9220
- * <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>
9221
- * <dd>
9222
- * <p>Unit: Seconds</p>
9223
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>
9224
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-and-hold-time">Agent interaction and
9225
- * hold time</a>
9226
- * </p>
9227
- * </dd>
9228
- * <dt>SUM_INTERACTION_TIME</dt>
9229
- * <dd>
9230
- * <p>Unit: Seconds</p>
9231
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>
9232
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-interaction-time">Agent interaction time</a>
9233
- * </p>
9234
- * </dd>
9235
- * <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>
9236
- * <dd>
9237
- * <p>Unit: Seconds</p>
9238
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
9239
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-productive-time">Agent non-productive
9240
- * time</a>
9241
- * </p>
9242
- * </dd>
9243
- * <dt>SUM_ONLINE_TIME_AGENT</dt>
9244
- * <dd>
9245
- * <p>Unit: Seconds</p>
9246
- * <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>
9247
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#online-time">Online time</a>
9248
- * </p>
9249
- * </dd>
9250
- * <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>
9251
- * <dd>
9252
- * <p>Unit: Count</p>
9253
- * <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype, Q in Connect</p>
9254
- * <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-attempts">Callback attempts</a>
9255
- * </p>
9256
- * </dd>
9257
- * </dl>
9258
- * @public
9259
- */
9260
- Metrics: MetricV2[] | undefined;
9261
- /**
9262
- * <p>The token for the next set of results. Use the value returned in the previous
9263
- * response in the next request to retrieve the next set of results.</p>
9264
- * @public
9265
- */
9266
- NextToken?: string | undefined;
9267
- /**
9268
- * <p>The maximum number of results to return per page.</p>
9269
- * @public
9270
- */
9271
- MaxResults?: number | undefined;
9272
- }
9273
- /**
9274
- * <p>Contains the name, thresholds, and metric filters.</p>
9275
- * @public
9276
- */
9277
- export interface MetricDataV2 {
9278
- /**
9279
- * <p>The metric name or metricId, thresholds, and metric filters of the returned metric.</p>
9280
- * @public
9281
- */
9282
- Metric?: MetricV2 | undefined;
9283
- /**
9284
- * <p>The corresponding value of the metric returned in the response.</p>
9285
- * @public
9286
- */
9287
- Value?: number | undefined;
9288
- }
9289
- /**
9290
- * <p>The interval period with the start and end time for the metrics.</p>
9291
- * @public
9292
- */
9293
- export interface MetricInterval {
9294
- /**
9295
- * <p>The interval period provided in the API request. </p>
9296
- * @public
9297
- */
9298
- Interval?: IntervalPeriod | undefined;
9299
- /**
9300
- * <p>The timestamp, in UNIX Epoch time format. Start time is based on the interval period selected. </p>
9301
- * @public
9302
- */
9303
- StartTime?: Date | undefined;
9304
- /**
9305
- * <p>The timestamp, in UNIX Epoch time format. End time is based on the interval period selected. For example, If
9306
- * <code>IntervalPeriod</code> is selected <code>THIRTY_MIN</code>, <code>StartTime</code> and <code>EndTime</code> in
9307
- * the API request differs by 1 day, then 48 results are returned in the response. Each result is aggregated by the 30
9308
- * minutes period, with each <code>StartTime</code> and <code>EndTime</code> differing by 30 minutes. </p>
9309
- * @public
9310
- */
9311
- EndTime?: Date | undefined;
9312
- }