@botonic/plugin-hubtype-analytics 0.26.0 → 0.27.0-alpha.1

package/lib/esm/event-models/ht-event-intent.d.ts

@@ -0,0 +1,14 @@
+import { EventAction, EventIntent, RequestData } from '../types';
+import { HtEvent } from './ht-event';
+interface EventDataIntent {
+    action: EventAction.Intent;
+    nlu_intent_label: string;
+    nlu_intent_confidence: number;
+    nlu_intent_threshold: number;
+    nlu_intent_message_id: string;
+}
+export declare class HtEventIntent extends HtEvent {
+    data: EventDataIntent;
+    constructor(event: EventIntent, requestData: RequestData);
+}
+export {};

package/lib/esm/event-models/ht-event-intent.js

@@ -0,0 +1,13 @@
+import { EventType } from '../types';
+import { HtEvent } from './ht-event';
+export class HtEventIntent extends HtEvent {
+    constructor(event, requestData) {
+        super(event, requestData);
+        this.type = EventType.Botevent;
+        this.data.nlu_intent_label = event.data.nluIntentLabel;
+        this.data.nlu_intent_confidence = event.data.nluIntentConfidence;
+        this.data.nlu_intent_threshold = event.data.nluIntentThreshold;
+        this.data.nlu_intent_message_id = event.data.nluIntentMessageId;
+    }
+}
+//# sourceMappingURL=ht-event-intent.js.map

package/lib/esm/event-models/ht-event-intent.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ht-event-intent.js","sourceRoot":"","sources":["../../../src/event-models/ht-event-intent.ts"],"names":[],"mappings":"AAAA,OAAO,EAA4B,SAAS,EAAe,MAAM,UAAU,CAAA;AAC3E,OAAO,EAAE,OAAO,EAAE,MAAM,YAAY,CAAA;AAUpC,MAAM,OAAO,aAAc,SAAQ,OAAO;IAGxC,YAAY,KAAkB,EAAE,WAAwB;QACtD,KAAK,CAAC,KAAK,EAAE,WAAW,CAAC,CAAA;QACzB,IAAI,CAAC,IAAI,GAAG,SAAS,CAAC,QAAQ,CAAA;QAC9B,IAAI,CAAC,IAAI,CAAC,gBAAgB,GAAG,KAAK,CAAC,IAAI,CAAC,cAAc,CAAA;QACtD,IAAI,CAAC,IAAI,CAAC,qBAAqB,GAAG,KAAK,CAAC,IAAI,CAAC,mBAAmB,CAAA;QAChE,IAAI,CAAC,IAAI,CAAC,oBAAoB,GAAG,KAAK,CAAC,IAAI,CAAC,kBAAkB,CAAA;QAC9D,IAAI,CAAC,IAAI,CAAC,qBAAqB,GAAG,KAAK,CAAC,IAAI,CAAC,kBAAkB,CAAA;IACjE,CAAC;CACF"}

package/lib/esm/event-models/ht-event-keyword.d.ts

@@ -0,0 +1,14 @@
+import { EventAction, EventKeyword, RequestData } from '../types';
+import { HtEvent } from './ht-event';
+interface EventDataKeyword {
+    action: EventAction.Keyword;
+    nlu_keyword_id: string;
+    nlu_keyword_name: string;
+    nlu_keyword_is_regex: boolean;
+    nlu_keyword_message_id: string;
+}
+export declare class HtEventKeyword extends HtEvent {
+    data: EventDataKeyword;
+    constructor(event: EventKeyword, requestData: RequestData);
+}
+export {};

package/lib/esm/event-models/ht-event-keyword.js

@@ -0,0 +1,13 @@
+import { EventType } from '../types';
+import { HtEvent } from './ht-event';
+export class HtEventKeyword extends HtEvent {
+    constructor(event, requestData) {
+        super(event, requestData);
+        this.type = EventType.Botevent;
+        this.data.nlu_keyword_id = event.data.nluKeywordId;
+        this.data.nlu_keyword_name = event.data.nluKeywordName;
+        this.data.nlu_keyword_is_regex = event.data.nluKeywordIsRegex || false;
+        this.data.nlu_keyword_message_id = event.data.nluKeywordMessageId;
+    }
+}
+//# sourceMappingURL=ht-event-keyword.js.map

package/lib/esm/event-models/ht-event-keyword.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ht-event-keyword.js","sourceRoot":"","sources":["../../../src/event-models/ht-event-keyword.ts"],"names":[],"mappings":"AAAA,OAAO,EAA6B,SAAS,EAAe,MAAM,UAAU,CAAA;AAC5E,OAAO,EAAE,OAAO,EAAE,MAAM,YAAY,CAAA;AAUpC,MAAM,OAAO,cAAe,SAAQ,OAAO;IAGzC,YAAY,KAAmB,EAAE,WAAwB;QACvD,KAAK,CAAC,KAAK,EAAE,WAAW,CAAC,CAAA;QACzB,IAAI,CAAC,IAAI,GAAG,SAAS,CAAC,QAAQ,CAAA;QAC9B,IAAI,CAAC,IAAI,CAAC,cAAc,GAAG,KAAK,CAAC,IAAI,CAAC,YAAY,CAAA;QAClD,IAAI,CAAC,IAAI,CAAC,gBAAgB,GAAG,KAAK,CAAC,IAAI,CAAC,cAAc,CAAA;QACtD,IAAI,CAAC,IAAI,CAAC,oBAAoB,GAAG,KAAK,CAAC,IAAI,CAAC,iBAAiB,IAAI,KAAK,CAAA;QACtE,IAAI,CAAC,IAAI,CAAC,sBAAsB,GAAG,KAAK,CAAC,IAAI,CAAC,mBAAmB,CAAA;IACnE,CAAC;CACF"}

package/lib/esm/event-models/ht-event-knowledge-base.d.ts

@@ -0,0 +1,15 @@
+import { EventAction, EventKnowledgeBase, RequestData } from '../types';
+import { HtEvent } from './ht-event';
+interface EventDataKnowledgeBase {
+    action: EventAction.Knowledgebase;
+    knowledgebase_inference_id: string;
+    knowledgebase_fail_reason?: string;
+    knowledgebase_sources_ids: string[];
+    knowledgebase_chunks_ids: string[];
+    knowledgebase_message_id: string;
+}
+export declare class HtEventKnowledgeBase extends HtEvent {
+    data: EventDataKnowledgeBase;
+    constructor(event: EventKnowledgeBase, requestData: RequestData);
+}
+export {};

package/lib/esm/event-models/ht-event-knowledge-base.js

@@ -0,0 +1,14 @@
+import { EventType, } from '../types';
+import { HtEvent } from './ht-event';
+export class HtEventKnowledgeBase extends HtEvent {
+    constructor(event, requestData) {
+        super(event, requestData);
+        this.type = EventType.Botevent;
+        this.data.knowledgebase_inference_id = event.data.knowledgebaseInferenceId;
+        this.data.knowledgebase_fail_reason = event.data.knowledgebaseFailReason;
+        this.data.knowledgebase_sources_ids = event.data.knowledgebaseSourcesIds;
+        this.data.knowledgebase_chunks_ids = event.data.knowledgebaseChunksIds;
+        this.data.knowledgebase_message_id = event.data.knowledgebaseMessageId;
+    }
+}
+//# sourceMappingURL=ht-event-knowledge-base.js.map

package/lib/esm/event-models/ht-event-knowledge-base.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ht-event-knowledge-base.js","sourceRoot":"","sources":["../../../src/event-models/ht-event-knowledge-base.ts"],"names":[],"mappings":"AAAA,OAAO,EAGL,SAAS,GAEV,MAAM,UAAU,CAAA;AACjB,OAAO,EAAE,OAAO,EAAE,MAAM,YAAY,CAAA;AAWpC,MAAM,OAAO,oBAAqB,SAAQ,OAAO;IAG/C,YAAY,KAAyB,EAAE,WAAwB;QAC7D,KAAK,CAAC,KAAK,EAAE,WAAW,CAAC,CAAA;QACzB,IAAI,CAAC,IAAI,GAAG,SAAS,CAAC,QAAQ,CAAA;QAC9B,IAAI,CAAC,IAAI,CAAC,0BAA0B,GAAG,KAAK,CAAC,IAAI,CAAC,wBAAwB,CAAA;QAC1E,IAAI,CAAC,IAAI,CAAC,yBAAyB,GAAG,KAAK,CAAC,IAAI,CAAC,uBAAuB,CAAA;QACxE,IAAI,CAAC,IAAI,CAAC,yBAAyB,GAAG,KAAK,CAAC,IAAI,CAAC,uBAAuB,CAAA;QACxE,IAAI,CAAC,IAAI,CAAC,wBAAwB,GAAG,KAAK,CAAC,IAAI,CAAC,sBAAsB,CAAA;QACtE,IAAI,CAAC,IAAI,CAAC,wBAAwB,GAAG,KAAK,CAAC,IAAI,CAAC,sBAAsB,CAAA;IACxE,CAAC;CACF"}

package/lib/esm/event-models/ht-event-webview.d.ts

@@ -0,0 +1,15 @@
+import { EventAction, EventWebview, RequestData } from '../types';
+import { HtEvent } from './ht-event';
+interface EventDataWebview {
+    action: EventAction.WebviewStep | EventAction.WebviewEnd;
+    webview_thread_id: string;
+    webview_name: string;
+    webview_step_name?: string;
+    webview_end_fail_type?: string;
+    webview_end_fail_message?: string;
+}
+export declare class HtEventWebview extends HtEvent {
+    data: EventDataWebview;
+    constructor(event: EventWebview, requestData: RequestData);
+}
+export {};

package/lib/esm/event-models/ht-event-webview.js

@@ -0,0 +1,14 @@
+import { EventType } from '../types';
+import { HtEvent } from './ht-event';
+export class HtEventWebview extends HtEvent {
+    constructor(event, requestData) {
+        super(event, requestData);
+        this.type = EventType.Webevent;
+        this.data.webview_thread_id = event.data.webviewThreadId;
+        this.data.webview_name = event.data.webviewName;
+        this.data.webview_step_name = event.data.webviewStepName;
+        this.data.webview_end_fail_type = event.data.webviewEndFailType;
+        this.data.webview_end_fail_message = event.data.webviewEndFailMessage;
+    }
+}
+//# sourceMappingURL=ht-event-webview.js.map

package/lib/esm/event-models/ht-event-webview.js.map

@@ -0,0 +1 @@
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package/lib/esm/event-models/ht-event.d.ts

@@ -1,7 +1,14 @@
-import { BaseEventData, EventName, HtEventProps, RequestData } from '../types';
+import { EventType, HtEventProps, RequestData } from '../types';
 export declare class HtEvent {
-    chat: string;
-    event_type: EventName;
-    event_data: BaseEventData;
+    chat_id: string;
+    type: EventType;
+    channel: string;
+    created_at: string;
+    chat_language: string;
+    chat_country?: string;
+    format_version?: number;
+    bot_version?: string;
+    flow_version?: string;
+    data: any;
     constructor(event: HtEventProps, requestData: RequestData);
 }

package/lib/esm/event-models/ht-event.js

@@ -1,15 +1,11 @@
 export class HtEvent {
     constructor(event, requestData) {
-        this.chat = requestData.userId;
-        this.event_type = event.event_type;
-        this.event_data = {
-            channel: requestData.provider,
-            event_datetime: new Date().toISOString(),
-            enduser_language: requestData.language,
-            enduser_country: requestData.country,
-            format_version: 1,
-            // flow_version?: string
-        };
+        this.chat_id = requestData.userId;
+        this.chat_language = requestData.language;
+        this.chat_country = requestData.country;
+        this.format_version = 2;
+        this.data = {};
+        this.data.action = event.action;
     }
 }
 //# sourceMappingURL=ht-event.js.map

package/lib/esm/event-models/ht-event.js.map

@@ -1 +1 @@
-{"version":3,"file":"ht-event.js","sourceRoot":"","sources":["../../../src/event-models/ht-event.ts"],"names":[],"mappings":"AAEA,MAAM,OAAO,OAAO;IAKlB,YAAY,KAAmB,EAAE,WAAwB;QACvD,IAAI,CAAC,IAAI,GAAG,WAAW,CAAC,MAAM,CAAA;QAC9B,IAAI,CAAC,UAAU,GAAG,KAAK,CAAC,UAAU,CAAA;QAClC,IAAI,CAAC,UAAU,GAAG;YAChB,OAAO,EAAE,WAAW,CAAC,QAAQ;YAC7B,cAAc,EAAE,IAAI,IAAI,EAAE,CAAC,WAAW,EAAE;YACxC,gBAAgB,EAAE,WAAW,CAAC,QAAQ;YACtC,eAAe,EAAE,WAAW,CAAC,OAAO;YACpC,cAAc,EAAE,CAAC;YACjB,wBAAwB;SACzB,CAAA;IACH,CAAC;CACF"}
+{"version":3,"file":"ht-event.js","sourceRoot":"","sources":["../../../src/event-models/ht-event.ts"],"names":[],"mappings":"AAEA,MAAM,OAAO,OAAO;IAYlB,YAAY,KAAmB,EAAE,WAAwB;QACvD,IAAI,CAAC,OAAO,GAAG,WAAW,CAAC,MAAM,CAAA;QACjC,IAAI,CAAC,aAAa,GAAG,WAAW,CAAC,QAAQ,CAAA;QACzC,IAAI,CAAC,YAAY,GAAG,WAAW,CAAC,OAAO,CAAA;QACvC,IAAI,CAAC,cAAc,GAAG,CAAC,CAAA;QACvB,IAAI,CAAC,IAAI,GAAG,EAAE,CAAA;QACd,IAAI,CAAC,IAAI,CAAC,MAAM,GAAG,KAAK,CAAC,MAAM,CAAA;IACjC,CAAC;CACF"}

package/lib/esm/event-models/index.d.ts

@@ -0,0 +1,11 @@
+export { HtEvent } from './ht-event';
+export { HtEventCustom } from './ht-event-custom';
+export { HtEventFallback } from './ht-event-fallback';
+export { HtEventFeedback } from './ht-event-feedback';
+export { HtEventFlow } from './ht-event-flow';
+export { HtEventHandoff } from './ht-event-handoff';
+export { HtEventIntent } from './ht-event-intent';
+export { HtEventIntentSmart } from './ht-event-intent-smart';
+export { HtEventKeyword } from './ht-event-keyword';
+export { HtEventKnowledgeBase } from './ht-event-knowledge-base';
+export { HtEventWebview } from './ht-event-webview';

package/lib/esm/event-models/index.js

@@ -0,0 +1,12 @@
+export { HtEvent } from './ht-event';
+export { HtEventCustom } from './ht-event-custom';
+export { HtEventFallback } from './ht-event-fallback';
+export { HtEventFeedback } from './ht-event-feedback';
+export { HtEventFlow } from './ht-event-flow';
+export { HtEventHandoff } from './ht-event-handoff';
+export { HtEventIntent } from './ht-event-intent';
+export { HtEventIntentSmart } from './ht-event-intent-smart';
+export { HtEventKeyword } from './ht-event-keyword';
+export { HtEventKnowledgeBase } from './ht-event-knowledge-base';
+export { HtEventWebview } from './ht-event-webview';
+//# sourceMappingURL=index.js.map

package/lib/esm/event-models/index.js.map

@@ -0,0 +1 @@
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package/lib/esm/index.d.ts

@@ -1,6 +1,6 @@
 import { BotRequest, Plugin } from '@botonic/core';
 import axios from 'axios';
-import { HtEventProps, RequestData } from './types';
+import { EventType, HtEventProps, RequestData } from './types';
 export interface HubtypeAnalyticsOptions {
     getLanguage?: (request: BotRequest) => string;
     getCountry?: (request: BotRequest) => string;
@@ -11,9 +11,10 @@ export default class BotonicPluginHubtypeAnalytics implements Plugin {
     getCountry: (request: BotRequest) => string;
     constructor(options?: HubtypeAnalyticsOptions);
     post(): void;
-    getUrl(request: BotRequest): string;
+    getUrl(request: BotRequest, eventType: EventType): string;
     getRequestData(request: BotRequest): RequestData;
     trackEvent(request: BotRequest, htEventProps: HtEventProps): Promise<axios.AxiosResponse<any, any>>;
+    private sendEvent;
 }
 export * from './types';
 export * from './utils';

package/lib/esm/index.js

@@ -1,5 +1,6 @@
 import { __awaiter } from "tslib";
 import axios from 'axios';
+import { EventType } from './types';
 import { createHtEvent } from './utils';
 function getDefaultLanguage(request) {
     return request.session.user.extra_data.language;
@@ -16,8 +17,10 @@ export default class BotonicPluginHubtypeAnalytics {
     post() {
         return;
     }
-    getUrl(request) {
-        return `${this.baseUrl}/external/v1/conversational_apps/${request.session.bot.id}/bot_event/`;
+    getUrl(request, eventType) {
+        const endpoint = eventType === EventType.Webevent ? 'web_event' : 'bot_event';
+        const botId = request.session.bot.id;
+        return `${this.baseUrl}/external/v2/conversational_apps/${botId}/${endpoint}/`;
     }
     getRequestData(request) {
         return {
@@ -29,14 +32,17 @@ export default class BotonicPluginHubtypeAnalytics {
     }
     trackEvent(request, htEventProps) {
         return __awaiter(this, void 0, void 0, function* () {
-            const url = this.getUrl(request);
             const requestData = this.getRequestData(request);
             const event = createHtEvent(requestData, htEventProps);
-            const headers = { Authorization: `Bearer ${request.session._access_token}` };
-            const config = { headers };
-            return axios.post(url, event, config);
+            return this.sendEvent(request, event);
         });
     }
+    sendEvent(request, event) {
+        const url = this.getUrl(request, event.type);
+        const headers = { Authorization: `Bearer ${request.session._access_token}` };
+        const config = event.type !== EventType.Webevent ? { headers } : undefined;
+        return axios.post(url, event, config);
+    }
 }
 export * from './types';
 export * from './utils';

package/lib/esm/index.js.map

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package/lib/esm/types.d.ts

@@ -1,128 +1,138 @@
 import { PROVIDER } from '@botonic/core';
-export interface Event {
-    chat: string;
-    event_type: EventName;
-    event_data: BaseEventData;
-}
-export declare enum EventName {
-    botAgentRating = "bot_agent_rating",
-    botChannelRating = "bot_channel_rating",
-    botFaqUseful = "bot_faq_useful",
-    botRating = "bot_rating",
-    botFaq = "bot_faq",
-    botStart = "bot_start",
-    botOpen = "bot_open",
-    botAiModel = "bot_ai_model",
-    botAiKnowledgeBase = "bot_ai_knowledge_base",
-    botKeywordsModel = "bot_keywords_model",
-    fallback = "fallback",
-    handoffOption = "handoff_option",
-    handoffSuccess = "handoff_success",
-    handoffFail = "handoff_fail"
-}
-export interface BaseEventData {
-    channel: string;
-    event_datetime: string;
-    enduser_language: string;
-    enduser_country?: string;
-    format_version?: number;
-    bot_version?: string;
-    flow_version?: string;
+export declare enum EventType {
+    Feedback = "feedback",
+    Botevent = "botevent",
+    Webevent = "webevent"
+}
+export declare enum EventAction {
+    FeedbackCase = "feedback_case",
+    FeedbackMessage = "feddback_message",
+    FeedbackConversation = "feddback_conversation",
+    FeedbackWebview = "feddback_webview",
+    FlowNode = "flow_node",
+    HandoffOption = "handoff_option",
+    HandoffSuccess = "handoff_success",
+    HandoffFail = "handoff_fail",
+    Keyword = "nlu_keyword",
+    Intent = "nlu_intent",
+    IntentSmart = "nlu_intent_smart",
+    Knowledgebase = "knowledgebase",
+    Fallback = "fallback",
+    WebviewStep = "webview_step",
+    WebviewEnd = "webview_end",
+    Custom = "custom"
 }
 export interface HtBaseEventProps {
-    event_type: EventName;
-}
-export interface EventAgentRating extends HtBaseEventProps {
-    event_type: EventName.botAgentRating;
-    event_data: EventDataRating;
-}
-export interface EventDataRating {
-    case_id: string;
-    rating?: number;
-    comment?: string;
-}
-export interface EventChannelRating extends HtBaseEventProps {
-    event_type: EventName.botChannelRating;
-    event_data: EventDataChannelRating;
-}
-export interface EventDataChannelRating {
-    rating: number;
-}
-export interface EventFaqUseful extends HtBaseEventProps {
-    event_type: EventName.botFaqUseful;
-    event_data: EventDataUseful;
-}
-export interface EventDataUseful {
-    faq_name: string;
-    useful: boolean;
-}
-export interface EventBotRating extends HtBaseEventProps {
-    event_type: EventName.botRating;
-    event_data: EventDataBotRating;
-}
-export interface EventDataBotRating {
-    rating: number;
-    free_comment?: string;
-    selected_options?: string[];
-}
-export interface EventBotFaq extends HtBaseEventProps {
-    event_type: EventName.botFaq;
-    event_data: EventDataBotFaq;
-}
-export interface EventDataBotFaq {
-    faq_name: string;
-}
-export interface EventBotStart extends HtBaseEventProps {
-    event_type: EventName.botStart;
-}
-export interface EventBotOpen {
-    event_type: EventName.botOpen;
-}
-export interface EventBotAiModel {
-    event_type: EventName.botAiModel;
-    event_data: EventDataBotAiModel;
-}
-export interface EventDataBotAiModel {
-    intent: string;
-    confidence: number;
-    confidence_successful: boolean;
-}
-export interface EventBotAiKnowledgeBase {
-    event_type: EventName.botAiKnowledgeBase;
-    event_data: EventDataBotAiKnowledgeBase;
-}
-export interface EventDataBotAiKnowledgeBase {
-    answer: string;
-    knowledge_source_ids: string[];
-}
-export interface EventBotKeywordModel extends HtBaseEventProps {
-    event_type: EventName.botKeywordsModel;
-    event_data: EventDataBotKeywordModel;
-}
-export interface EventDataBotKeywordModel {
-    confidence_successful: boolean;
+    action: EventAction;
+}
+export interface EventFeedback extends HtBaseEventProps {
+    action: EventAction.FeedbackCase | EventAction.FeedbackConversation | EventAction.FeedbackMessage | EventAction.FeedbackWebview;
+    data: EventPropsFeedback;
+}
+export interface EventPropsFeedback {
+    messageGeneratedBy?: string;
+    feedbackTargetId?: string;
+    feedbackGroupId?: string;
+    possibleOptions: string[];
+    possibleValues: number[];
+    option: string;
+    value: number;
+}
+export interface EventFlow extends HtBaseEventProps {
+    action: EventAction.FlowNode;
+    data: EventPropsFlow;
+}
+export interface EventPropsFlow {
+    flowThreadId: string;
+    flowId: string;
+    flowName: string;
+    flowNodeId: string;
+    flowNodeContentId: string;
+    flowNodeIsMeaningful?: boolean;
+}
+export interface EventHandoff extends HtBaseEventProps {
+    action: EventAction.HandoffOption | EventAction.HandoffSuccess | EventAction.HandoffFail;
+    data: EventPropsHandoff;
+}
+export interface EventPropsHandoff {
+    queueId: string;
+    queueName: string;
+    caseId?: string;
+    isQueueOpen?: boolean;
+    isAvailableAgent?: boolean;
+    isThresholdReached?: boolean;
+}
+export interface EventIntent extends HtBaseEventProps {
+    action: EventAction.Intent;
+    data: EventPropsIntent;
+}
+export interface EventPropsIntent {
+    nluIntentLabel: string;
+    nluIntentConfidence: number;
+    nluIntentThreshold: number;
+    nluIntentMessageId: string;
+}
+export interface EventKeyword extends HtBaseEventProps {
+    action: EventAction.Keyword;
+    data: EventPropsKeyword;
+}
+export interface EventPropsKeyword {
+    nluKeywordId: string;
+    nluKeywordName: string;
+    nluKeywordIsRegex?: boolean;
+    nluKeywordMessageId: string;
+}
+export interface EventIntentSmart extends HtBaseEventProps {
+    action: EventAction.IntentSmart;
+    data: EventPropsIntentSmart;
+}
+export interface EventPropsIntentSmart {
+    nluIntentSmartTitle: string;
+    nluIntentSmartNumUsed: number;
+    nluIntentSmartMessageId: string;
+}
+export interface EventKnowledgeBase extends HtBaseEventProps {
+    action: EventAction.Knowledgebase;
+    data: EventPropsKnowledgeBase;
+}
+export interface EventPropsKnowledgeBase {
+    knowledgebaseInferenceId: string;
+    knowledgebaseFailReason?: KnowledgebaseFailReason;
+    knowledgebaseSourcesIds: string[];
+    knowledgebaseChunksIds: string[];
+    knowledgebaseMessageId: string;
+}
+export declare enum KnowledgebaseFailReason {
+    NoKnowledge = "no_knowledge",
+    Hallucination = "hallucination"
 }
 export interface EventFallback extends HtBaseEventProps {
-    event_type: EventName.fallback;
+    action: EventAction.Fallback;
+    data: EventPropsFallbackBase;
+}
+export interface EventPropsFallbackBase {
+    fallbackOut: number;
+    fallbackMessageId: string;
 }
-export interface EventHandoffOption extends HtBaseEventProps {
-    event_type: EventName.handoffOption;
+export interface EventWebview extends HtBaseEventProps {
+    action: EventAction.WebviewStep | EventAction.WebviewEnd;
+    data: EventPropsWebview;
 }
-export interface EventHandoffSuccess extends HtBaseEventProps {
-    event_type: EventName.handoffSuccess;
-    event_data: EventDataHandoff;
+export interface EventPropsWebview {
+    webviewThreadId: string;
+    webviewName: string;
+    webviewStepName?: string;
+    webviewEndFailType?: string;
+    webviewEndFailMessage?: string;
 }
-export interface EventHandoffFail extends HtBaseEventProps {
-    event_type: EventName.handoffFail;
-    event_data: EventDataHandoff;
+export interface EventCustom extends HtBaseEventProps {
+    action: EventAction.Custom;
+    data: EventPropsCustom;
 }
-export interface EventDataHandoff {
-    queue_open: boolean;
-    queue_id: string;
-    available_agents: boolean;
-    threshold_reached: boolean;
+export interface EventPropsCustom {
+    customFields: Record<string, any>;
 }
-export type HtEventProps = EventAgentRating | EventChannelRating | EventFaqUseful | EventBotRating | EventBotFaq | EventBotStart | EventBotOpen | EventBotAiModel | EventBotAiKnowledgeBase | EventBotKeywordModel | EventFallback | EventHandoffOption | EventHandoffSuccess | EventHandoffFail;
+export type HtEventProps = EventFeedback | EventFlow | EventHandoff | EventIntent | EventKeyword | EventIntentSmart | EventKnowledgeBase | EventFallback | EventWebview | EventCustom;
 export interface RequestData {
     language: string;
     country: string;

package/lib/esm/types.js

@@ -1,18 +1,31 @@
-export var EventName;
-(function (EventName) {
-    EventName["botAgentRating"] = "bot_agent_rating";
-    EventName["botChannelRating"] = "bot_channel_rating";
-    EventName["botFaqUseful"] = "bot_faq_useful";
-    EventName["botRating"] = "bot_rating";
-    EventName["botFaq"] = "bot_faq";
-    EventName["botStart"] = "bot_start";
-    EventName["botOpen"] = "bot_open";
-    EventName["botAiModel"] = "bot_ai_model";
-    EventName["botAiKnowledgeBase"] = "bot_ai_knowledge_base";
-    EventName["botKeywordsModel"] = "bot_keywords_model";
-    EventName["fallback"] = "fallback";
-    EventName["handoffOption"] = "handoff_option";
-    EventName["handoffSuccess"] = "handoff_success";
-    EventName["handoffFail"] = "handoff_fail";
-})(EventName || (EventName = {}));
+export var EventType;
+(function (EventType) {
+    EventType["Feedback"] = "feedback";
+    EventType["Botevent"] = "botevent";
+    EventType["Webevent"] = "webevent";
+})(EventType || (EventType = {}));
+export var EventAction;
+(function (EventAction) {
+    EventAction["FeedbackCase"] = "feedback_case";
+    EventAction["FeedbackMessage"] = "feddback_message";
+    EventAction["FeedbackConversation"] = "feddback_conversation";
+    EventAction["FeedbackWebview"] = "feddback_webview";
+    EventAction["FlowNode"] = "flow_node";
+    EventAction["HandoffOption"] = "handoff_option";
+    EventAction["HandoffSuccess"] = "handoff_success";
+    EventAction["HandoffFail"] = "handoff_fail";
+    EventAction["Keyword"] = "nlu_keyword";
+    EventAction["Intent"] = "nlu_intent";
+    EventAction["IntentSmart"] = "nlu_intent_smart";
+    EventAction["Knowledgebase"] = "knowledgebase";
+    EventAction["Fallback"] = "fallback";
+    EventAction["WebviewStep"] = "webview_step";
+    EventAction["WebviewEnd"] = "webview_end";
+    EventAction["Custom"] = "custom";
+})(EventAction || (EventAction = {}));
+export var KnowledgebaseFailReason;
+(function (KnowledgebaseFailReason) {
+    KnowledgebaseFailReason["NoKnowledge"] = "no_knowledge";
+    KnowledgebaseFailReason["Hallucination"] = "hallucination";
+})(KnowledgebaseFailReason || (KnowledgebaseFailReason = {}));
 //# sourceMappingURL=types.js.map

package/lib/esm/types.js.map

@@ -1 +1 @@
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package/lib/esm/utils.d.ts

@@ -1,3 +1,3 @@
-import { HtEvent } from './event-models/ht-event';
+import { HtEvent } from './event-models';
 import { HtEventProps, RequestData } from './types';
 export declare function createHtEvent(requestData: RequestData, htEventProps: HtEventProps): HtEvent;