@axelor/aos-mobile-helpdesk 7.1.0

package/lib/screens/TicketDetailsScreen.js

@@ -0,0 +1,95 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2023 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+import React, { useEffect, useMemo, useCallback } from 'react';
+import { ScrollView } from 'react-native';
+import { Screen, HeaderContainer, NotesCard, useThemeColor, IconButton, } from '@axelor/aos-mobile-ui';
+import { Stopwatch, useDispatch, useSelector, useTranslator, getNowDateZonesISOString, StopwatchType, } from '@axelor/aos-mobile-core';
+import { fetchTicketById, updateTicketStatus } from '../features/ticketSlice';
+import { TicketHeader, TicketDropdownCards, TicketEditButton, TicketsStatusButton, } from '../components';
+import { clearTimer, fetchTimerById, searchTimerHistoryById, } from '../features/timerSlice';
+import { Ticket } from '../types';
+import { fetchHelpdeskConfig } from '../features/helpdeskConfigSlice';
+const TicketDetailsScreen = ({ route }) => {
+    const { idTicket } = route.params;
+    const I18n = useTranslator();
+    const Colors = useThemeColor();
+    const dispatch = useDispatch();
+    const { ticket } = useSelector(state => state.ticket);
+    const { timer, timerHistory } = useSelector(state => state.timer);
+    const { helpdeskConfig } = useSelector(state => state.helpdeskConfig);
+    useEffect(() => {
+        dispatch(fetchHelpdeskConfig());
+    }, [dispatch]);
+    useEffect(() => {
+        dispatch(fetchTicketById({ ticketId: idTicket }));
+    }, [dispatch, idTicket]);
+    useEffect(() => {
+        if (ticket?.timerList?.length > 0) {
+            dispatch(fetchTimerById({ timerId: ticket?.timerList[0]?.id }));
+        }
+        else {
+            dispatch(clearTimer());
+        }
+    }, [dispatch, ticket?.timerList]);
+    useEffect(() => {
+        dispatch(searchTimerHistoryById({ idTimer: timer?.id }));
+    }, [dispatch, timer]);
+    const statustimer = useMemo(() => {
+        return Ticket.getTimerState(ticket?.statusSelect, timer?.statusSelect);
+    }, [ticket, timer]);
+    const disbaled = useMemo(() => {
+        if (ticket?.statusSelect === Ticket.status.Closed ||
+            ticket?.statusSelect === Ticket.status.Resolved) {
+            return true;
+        }
+        return false;
+    }, [ticket]);
+    const timerDuration = useMemo(() => {
+        if (!Array.isArray(ticket?.timerList) ||
+            ticket.timerList.length === 0 ||
+            ticket.timerList[0]?.id !== timer?.id) {
+            return 0;
+        }
+        return Ticket.getTotalDuration(timerHistory);
+    }, [ticket?.timerList, timer?.id, timerHistory]);
+    const updateStatus = useCallback(status => {
+        dispatch(updateTicketStatus({
+            version: ticket?.version,
+            dateTime: getNowDateZonesISOString(),
+            targetStatus: status,
+            ticketId: ticket?.id,
+        }));
+    }, [dispatch, ticket]);
+    if (ticket?.id !== idTicket) {
+        return null;
+    }
+    return (<Screen removeSpaceOnTop={true}>
+      <HeaderContainer expandableFilter={false} fixedItems={<TicketHeader />}/>
+      <ScrollView>
+        <NotesCard title={I18n.t('Base_Description')} data={ticket.description}/>
+        <TicketDropdownCards />
+        {helpdeskConfig?.manageTimer ? (<Stopwatch startTime={timerDuration} timerFormat={I18n.t('Stopwatch_TimerFormat')} status={statustimer} disableStop={statustimer === StopwatchType.status.Paused} onPlay={() => updateStatus(Ticket.stopWatchStatus.start)} onPause={() => updateStatus(Ticket.stopWatchStatus.pause)} onStop={() => updateStatus(Ticket.stopWatchStatus.stop)} onCancel={() => updateStatus(Ticket.stopWatchStatus.reset)} disable={disbaled}/>) : (<TicketsStatusButton />)}
+        {ticket?.statusSelect !== Ticket.status.Closed &&
+            ticket?.statusSelect !== Ticket.status.New && (<IconButton title={I18n.t('Helpdesk_Close')} iconName="power-off" onPress={() => updateStatus(Ticket.stopWatchStatus.validate)} color={Colors.primaryColor} disabled={ticket?.statusSelect === Ticket.status.Closed ||
+                ticket?.statusSelect === Ticket.status.New}/>)}
+      </ScrollView>
+      {ticket?.statusSelect !== Ticket.status.Closed && (<TicketEditButton idTicket={idTicket}/>)}
+    </Screen>);
+};
+export default TicketDetailsScreen;
+//# sourceMappingURL=TicketDetailsScreen.js.map

package/lib/screens/TicketDetailsScreen.js.map

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package/lib/screens/TicketFormScreen.d.ts

@@ -0,0 +1,5 @@
+export default TicketFormScreen;
+declare function TicketFormScreen({ navigation, route }: {
+    navigation: any;
+    route: any;
+}): JSX.Element;

package/lib/screens/TicketFormScreen.js

@@ -0,0 +1,127 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2023 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+import React, { useState, useCallback } from 'react';
+import { StyleSheet, View } from 'react-native';
+import { Button, FormInput, KeyboardAvoidingScrollView, Picker, Screen, useThemeColor, FormHtmlInput, checkNullString, } from '@axelor/aos-mobile-ui';
+import { useSelector, useDispatch, useTranslator, DateInput, } from '@axelor/aos-mobile-core';
+import { createTicket, updateTicket } from '../features/ticketSlice';
+import { ContactPartnerSearchBar, CustomerSearchBar, DurationFormInput, ProgressFormInput, ProjectSearchBar, TicketTypeSearchBar, UserSearchBar, } from '../components';
+import { Ticket } from '../types/';
+const PROJECT_KEY = 'project';
+const CUSTOMER_KEY = 'customerPartner';
+const CONTACT_KEY = 'contactPartner';
+const DEFAULT_TICKET_VALUE = { duration: 0 };
+const isObjectMissingRequiredField = object => checkNullString(object?.subject);
+const TicketFormScreen = ({ navigation, route }) => {
+    const idTicket = route?.params?.idTicket;
+    const dispatch = useDispatch();
+    const I18n = useTranslator();
+    const Colors = useThemeColor();
+    const { ticket } = useSelector(state => state.ticket);
+    const [_ticket, setTicket] = useState(idTicket != null ? ticket : DEFAULT_TICKET_VALUE);
+    const [disabledButton, setDisabledButton] = useState(isObjectMissingRequiredField(_ticket));
+    const handleTicketFieldChange = useCallback((newValue, fieldName) => {
+        setTicket(current => {
+            if (current?.[fieldName] === newValue) {
+                return current;
+            }
+            const updatedObject = current == null ? {} : { ...current };
+            updatedObject[fieldName] = newValue;
+            if (fieldName === PROJECT_KEY) {
+                updatedObject[CUSTOMER_KEY] = newValue?.clientPartner;
+                updatedObject[CONTACT_KEY] = newValue?.contactPartner;
+            }
+            setDisabledButton(isObjectMissingRequiredField(updatedObject));
+            return updatedObject;
+        });
+    }, []);
+    const updateTicketAPI = useCallback(() => {
+        dispatch(updateTicket({
+            ticket: _ticket,
+        }));
+        navigation.navigate('TicketDetailsScreen', {
+            idTicket: _ticket.id,
+        });
+    }, [dispatch, _ticket, navigation]);
+    const createTicketAPI = useCallback(() => {
+        dispatch(createTicket({
+            ticket: _ticket,
+        }));
+        setTicket(DEFAULT_TICKET_VALUE);
+    }, [_ticket, dispatch]);
+    return (<Screen>
+      <KeyboardAvoidingScrollView style={styles.scroll}>
+        <View style={styles.container}>
+          <FormInput style={styles.input} title={I18n.t('Hepdesk_Subject')} onChange={value => handleTicketFieldChange(value, 'subject')} defaultValue={_ticket?.subject} required={true}/>
+          <ProgressFormInput title={I18n.t('Helpdesk_Progress')} defaultValue={_ticket?.progressSelect} onChange={value => handleTicketFieldChange(value, 'progressSelect')}/>
+          <ProjectSearchBar titleKey="Helpdesk_Project" placeholderKey="Helpdesk_Project" defaultValue={_ticket?.[PROJECT_KEY]} onChange={value => handleTicketFieldChange(value, PROJECT_KEY)} style={styles.picker} styleTxt={styles.marginTitle}/>
+          <CustomerSearchBar titleKey="Helpdesk_CustomPartner" placeholderKey="Helpdesk_CustomPartner" defaultValue={_ticket?.[CUSTOMER_KEY]} onChange={value => handleTicketFieldChange(value, CUSTOMER_KEY)} style={styles.picker} styleTxt={styles.marginTitle}/>
+          <ContactPartnerSearchBar titleKey={I18n.t('Helpdesk_ContactPartner')} placeholderKey={I18n.t('Helpdesk_ContactPartner')} defaultValue={_ticket?.[CONTACT_KEY]} onChange={value => handleTicketFieldChange(value, CONTACT_KEY)} style={styles.picker} styleTxt={styles.marginTitle} client={_ticket?.[CUSTOMER_KEY]}/>
+          <TicketTypeSearchBar titleKey="Helpdesk_Type" placeholderKey="Helpdesk_Type" defaultValue={_ticket?.ticketType} onChange={value => handleTicketFieldChange(value, 'ticketType')} style={styles.picker} styleTxt={styles.marginTitle}/>
+          <Picker style={styles.picker} styleTxt={styles.pickerTitle} title={I18n.t('Helpdesk_Priority')} onValueChange={value => handleTicketFieldChange(value, 'prioritySelect')} listItems={Ticket.getPriorityList(Colors, I18n)} labelField="title" valueField="key" defaultValue={_ticket?.prioritySelect}/>
+          <DateInput onDateChange={value => handleTicketFieldChange(value, 'startDateT')} title={I18n.t('Helpdesk_StartDate')} defaultDate={_ticket?.startDateT != null ? new Date(_ticket?.startDateT) : null} style={styles.input}/>
+          <DateInput onDateChange={value => handleTicketFieldChange(value, 'endDateT')} title={I18n.t('Helpdesk_EndDate')} defaultDate={_ticket?.endDateT != null ? new Date(_ticket?.endDateT) : null} style={styles.input}/>
+          <DateInput onDateChange={value => handleTicketFieldChange(value, 'deadlineDateT')} title={I18n.t('Helpdesk_DeadlineDate')} defaultDate={_ticket?.deadlineDateT != null
+            ? new Date(_ticket?.deadlineDateT)
+            : null} style={styles.input}/>
+          <DurationFormInput duration={_ticket?.duration} onChange={value => handleTicketFieldChange(value, 'duration')}/>
+          <UserSearchBar titleKey="Helpdesk_AssignedToUser" placeholderKey="Helpdesk_AssignedToUser" defaultValue={_ticket?.assignedToUser} onChange={value => handleTicketFieldChange(value, 'assignedToUser')} style={styles.picker} styleTxt={styles.marginTitle}/>
+          <UserSearchBar titleKey="Helpdesk_ResponsibleUser" placeholderKey="Helpdesk_ResponsibleUser" defaultValue={_ticket?.responsibleUser} onChange={value => handleTicketFieldChange(value, 'responsibleUser')} style={styles.picker} styleTxt={styles.marginTitle}/>
+          <FormHtmlInput title={I18n.t('Base_Description')} onChange={value => handleTicketFieldChange(value, 'description')} defaultValue={_ticket?.description}/>
+        </View>
+      </KeyboardAvoidingScrollView>
+      <View style={styles.button_container}>
+        <Button title={I18n.t('Base_Save')} onPress={idTicket != null ? updateTicketAPI : createTicketAPI} disabled={disabledButton} color={disabledButton ? Colors.secondaryColor : Colors.primaryColor}/>
+      </View>
+    </Screen>);
+};
+const styles = StyleSheet.create({
+    container: {
+        alignItems: 'center',
+        zIndex: 30,
+    },
+    scroll: {
+        height: null,
+    },
+    picker: {
+        width: '100%',
+        marginLeft: 5,
+    },
+    pickerTitle: {
+        marginLeft: 5,
+    },
+    marginTitle: {
+        marginLeft: 28,
+    },
+    search: {
+        width: '100%',
+        marginLeft: 0,
+    },
+    input: {
+        width: '90%',
+    },
+    button_container: {
+        marginVertical: '1%',
+        flexDirection: 'column',
+        justifyContent: 'center',
+        alignItems: 'center',
+        alignContent: 'center',
+    },
+});
+export default TicketFormScreen;
+//# sourceMappingURL=TicketFormScreen.js.map

package/lib/screens/TicketFormScreen.js.map

@@ -0,0 +1 @@
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package/lib/screens/index.d.ts

@@ -0,0 +1,40 @@
+declare namespace _default {
+    namespace MyTicketListScreen {
+        export const title: string;
+        export { MyTicketListScreen as component };
+        export namespace options {
+            const shadedHeader: boolean;
+        }
+    }
+    namespace MyTeamTicketListScreen {
+        const title_1: string;
+        export { title_1 as title };
+        export { MyTeamTicketListScreen as component };
+        export namespace options_1 {
+            const shadedHeader_1: boolean;
+            export { shadedHeader_1 as shadedHeader };
+        }
+        export { options_1 as options };
+    }
+    namespace TicketFormScreen {
+        const title_2: string;
+        export { title_2 as title };
+        export { TicketFormScreen as component };
+    }
+    namespace TicketDetailsScreen {
+        const title_3: string;
+        export { title_3 as title };
+        export { TicketDetailsScreen as component };
+        export const actionID: string;
+        export namespace options_2 {
+            const shadedHeader_2: boolean;
+            export { shadedHeader_2 as shadedHeader };
+        }
+        export { options_2 as options };
+    }
+}
+export default _default;
+import MyTicketListScreen_1 from "./MyTicketListScreen";
+import MyTeamTicketListScreen_1 from "./MyTeamTicketListScreen";
+import TicketFormScreen_1 from "./TicketFormScreen";
+import TicketDetailsScreen_1 from "./TicketDetailsScreen";

package/lib/screens/index.js

@@ -0,0 +1,50 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2023 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+import MyTicketListScreen from './MyTicketListScreen';
+import MyTeamTicketListScreen from './MyTeamTicketListScreen';
+import TicketDetailsScreen from './TicketDetailsScreen';
+import TicketFormScreen from './TicketFormScreen';
+export default {
+    MyTicketListScreen: {
+        title: 'Helpdesk_myTickets',
+        component: MyTicketListScreen,
+        options: {
+            shadedHeader: false,
+        },
+    },
+    MyTeamTicketListScreen: {
+        title: 'Helpdesk_myTeamTickets',
+        component: MyTeamTicketListScreen,
+        options: {
+            shadedHeader: false,
+        },
+    },
+    TicketFormScreen: {
+        title: 'Helpdesk_Ticket',
+        component: TicketFormScreen,
+    },
+    TicketDetailsScreen: {
+        title: 'Helpdesk_Ticket',
+        component: TicketDetailsScreen,
+        actionID: 'helpdesk_ticket_details',
+        options: {
+            shadedHeader: false,
+        },
+    },
+};
+//# sourceMappingURL=index.js.map

package/lib/screens/index.js.map

@@ -0,0 +1 @@
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package/lib/types/index.d.ts

@@ -0,0 +1 @@
+export { default as Ticket } from './ticket';

package/lib/types/index.js

@@ -0,0 +1,19 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2023 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+export { default as Ticket } from './ticket';
+//# sourceMappingURL=index.js.map

package/lib/types/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/types/index.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;;;GAgBG;AAEH,OAAO,EAAC,OAAO,IAAI,MAAM,EAAC,MAAM,UAAU,CAAC"}

package/lib/types/ticket.d.ts

@@ -0,0 +1,53 @@
+import { Color, ThemeColors } from '@axelor/aos-mobile-ui';
+declare class TicketType {
+    static status: {
+        New: number;
+        In_Progress: number;
+        Resolved: number;
+        Closed: number;
+    };
+    static priority: {
+        Low: number;
+        Normal: number;
+        High: number;
+        Urgent: number;
+    };
+    static stopWatchStatus: {
+        start: string;
+        pause: string;
+        stop: string;
+        reset: string;
+        validate: string;
+    };
+    static timerStatus: {
+        inProgress: number;
+        stop: number;
+    };
+    static getTotalDuration: (timerHystoryList: any) => number;
+    static getTimerState: (ticketState: number, timerState: number) => number;
+    static getStatus: (select: number, I18n: {
+        t: (key: string) => string;
+    }) => string;
+    static getStatusList: (Colors: ThemeColors, I18n: {
+        t: (key: string) => string;
+    }) => {
+        title: string;
+        color: Color;
+        key: number;
+    }[];
+    static getStatusColor: (status: number, Colors: ThemeColors) => Color;
+    static getPriority: (select: number, I18n: {
+        t: (key: string) => string;
+    }) => string;
+    static getPriorityColor: (status: number, Colors: ThemeColors) => Color;
+    static getPriorityList: (Colors: ThemeColors, I18n: {
+        t: (key: string) => string;
+    }) => {
+        title: string;
+        color: Color;
+        key: number;
+        isActive: boolean;
+    }[];
+    static getTypeColor: (index: number, Colors: ThemeColors) => Color;
+}
+export default TicketType;

package/lib/types/ticket.js

@@ -0,0 +1,217 @@
+/*
+ * Axelor Business Solutions
+ *
+ * Copyright (C) 2023 Axelor (<http://axelor.com>).
+ *
+ * This program is free software: you can redistribute it and/or  modify
+ * it under the terms of the GNU Affero General Public License, version 3,
+ * as published by the Free Software Foundation.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+ * GNU Affero General Public License for more details.
+ *
+ * You should have received a copy of the GNU Affero General Public License
+ * along with this program.  If not, see <http://www.gnu.org/licenses/>.
+ */
+import { calculateDiff, StopwatchType } from '@axelor/aos-mobile-core';
+class TicketType {
+    static status = {
+        New: 0,
+        In_Progress: 1,
+        Resolved: 2,
+        Closed: 3,
+    };
+    static priority = {
+        Low: 1,
+        Normal: 2,
+        High: 3,
+        Urgent: 4,
+    };
+    static stopWatchStatus = {
+        start: 'start',
+        pause: 'pause',
+        stop: 'stop',
+        reset: 'reset',
+        validate: 'validate',
+    };
+    static timerStatus = {
+        inProgress: 1,
+        stop: 0,
+    };
+    static getTotalDuration = (timerHystoryList) => {
+        if (timerHystoryList == null) {
+            return 0;
+        }
+        let totalDuration = 0;
+        timerHystoryList.forEach(duration => {
+            let diff = calculateDiff(duration.startDateT, duration.endDateT);
+            totalDuration += diff;
+        });
+        return totalDuration;
+    };
+    static getTimerState = (ticketState, timerState) => {
+        if (ticketState === TicketType.status.New) {
+            return StopwatchType.status.Ready;
+        }
+        if (ticketState === TicketType.status.In_Progress &&
+            timerState === TicketType.timerStatus.stop) {
+            return StopwatchType.status.Paused;
+        }
+        if (ticketState === TicketType.status.In_Progress &&
+            timerState === TicketType.timerStatus.inProgress) {
+            return StopwatchType.status.InProgress;
+        }
+        if (ticketState === TicketType.status.Closed) {
+            return StopwatchType.status.Finished;
+        }
+        if (ticketState === TicketType.status.Resolved) {
+            return StopwatchType.status.Finished;
+        }
+    };
+    static getStatus = (select, I18n) => {
+        if (I18n) {
+            switch (select) {
+                case this.status.New:
+                    return I18n.t('Helpdesk_Status_New');
+                case this.status.In_Progress:
+                    return I18n.t('Helpdesk_Status_In_Progress');
+                case this.status.Resolved:
+                    return I18n.t('Helpdesk_Status_Resolved');
+                case this.status.Closed:
+                    return I18n.t('Helpdesk_Status_Closed');
+                default:
+                    console.warn(`Status provided with value ${select} is not supported by Ticket`);
+                    return null;
+            }
+        }
+    };
+    static getStatusList = (Colors, I18n) => {
+        return [
+            {
+                title: I18n.t('Helpdesk_Status_New'),
+                color: this.getStatusColor(this.status.New, Colors),
+                key: this.status.New,
+            },
+            {
+                title: I18n.t('Helpdesk_Status_In_Progress'),
+                color: this.getStatusColor(this.status.In_Progress, Colors),
+                key: this.status.In_Progress,
+            },
+            {
+                title: I18n.t('Helpdesk_Status_Resolved'),
+                color: this.getStatusColor(this.status.Resolved, Colors),
+                key: this.status.Resolved,
+            },
+            {
+                title: I18n.t('Helpdesk_Status_Closed'),
+                color: this.getStatusColor(this.status.Closed, Colors),
+                key: this.status.Closed,
+            },
+        ];
+    };
+    static getStatusColor = (status, Colors) => {
+        switch (status) {
+            case this.status.New:
+                return Colors.plannedColor;
+            case this.status.In_Progress:
+                return Colors.progressColor;
+            case this.status.Resolved:
+                return Colors.primaryColor;
+            case this.status.Closed:
+                return Colors.cautionColor;
+            default:
+                console.warn(`Status provided with value ${status} is not supported by Ticket`);
+                return null;
+        }
+    };
+    static getPriority = (select, I18n) => {
+        if (I18n) {
+            switch (select) {
+                case this.priority.Low:
+                    return I18n.t('Helpdesk_Priority_Low');
+                case this.priority.Normal:
+                    return I18n.t('Helpdesk_Priority_Normal');
+                case this.priority.High:
+                    return I18n.t('Helpdesk_Priority_High');
+                case this.priority.Urgent:
+                    return I18n.t('Helpdesk_Priority_Urgent');
+                default:
+                    console.warn(`Priority provided with value ${select} is not supported by Ticket`);
+                    return null;
+            }
+        }
+    };
+    static getPriorityColor = (status, Colors) => {
+        switch (status) {
+            case this.priority.Low:
+                return Colors.primaryColor;
+            case this.priority.Normal:
+                return Colors.priorityColor;
+            case this.priority.High:
+                return Colors.cautionColor;
+            case this.priority.Urgent:
+                return Colors.importantColor;
+            default:
+                console.warn(`Priority provided with value ${status} is not supported by Ticket`);
+                return null;
+        }
+    };
+    static getPriorityList = (Colors, I18n) => {
+        return [
+            {
+                title: I18n.t('Helpdesk_Priority_Low'),
+                color: this.getPriorityColor(this.priority.Low, Colors),
+                key: this.priority.Low,
+                isActive: true,
+            },
+            {
+                title: I18n.t('Helpdesk_Priority_Normal'),
+                color: this.getPriorityColor(this.priority.Normal, Colors),
+                key: this.priority.Normal,
+                isActive: true,
+            },
+            {
+                title: I18n.t('Helpdesk_Priority_High'),
+                color: this.getPriorityColor(this.priority.High, Colors),
+                key: this.priority.High,
+                isActive: false,
+            },
+            {
+                title: I18n.t('Helpdesk_Priority_Urgent'),
+                color: this.getPriorityColor(this.priority.Urgent, Colors),
+                key: this.priority.Urgent,
+                isActive: false,
+            },
+        ];
+    };
+    static getTypeColor = (index, Colors) => {
+        if (index === 0) {
+            return Colors.primaryColor;
+        }
+        else if (index === 1) {
+            return Colors.progressColor;
+        }
+        else if (index === 2) {
+            return Colors.priorityColor;
+        }
+        else if (index === 3) {
+            return Colors.errorColor;
+        }
+        else if (index === 4) {
+            return Colors.cautionColor;
+        }
+        else if (index === 5) {
+            return Colors.plannedColor;
+        }
+        else if (index === 6) {
+            return Colors.secondaryColor;
+        }
+        else {
+            Colors.primaryColor;
+        }
+    };
+}
+export default TicketType;
+//# sourceMappingURL=ticket.js.map