@aws-sdk/client-connect 3.696.0 → 3.699.0

package/dist-types/models/models_3.d.ts

@@ -0,0 +1,1351 @@
+import { AdditionalEmailRecipients, AgentInfo, AgentStatusSearchFilter, Campaign, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, EvaluationFormScoringStrategy, SegmentAttributeValue, StringCondition } from "./models_0";
+import { AnsweringMachineDetectionStatus, AttributeCondition, ContactFlowState, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, EvaluationFormVersionStatus, Expiry, QualityMetrics, QueueInfo, RoutingCriteriaStepStatus, WisdomInfo } from "./models_1";
+import { AgentStatusSearchCriteria, ContactFlowModuleSearchCriteria, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, EmailAddressSearchFilter, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchFilter, ListCondition, PromptSearchFilter, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, UserHierarchyGroupSearchFilter, UserSearchFilter } from "./models_2";
+/**
+ * <p>The search criteria to be used to return contact flows.</p>
+ * @public
+ */
+export interface ContactFlowSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
+     * @public
+     */
+    OrConditions?: ContactFlowSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code>
+     *    condition.</p>
+     * @public
+     */
+    AndConditions?: ContactFlowSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>The type of flow.</p>
+     * @public
+     */
+    TypeCondition?: ContactFlowType | undefined;
+    /**
+     * <p>The state of the flow.</p>
+     * @public
+     */
+    StateCondition?: ContactFlowState | undefined;
+    /**
+     * <p>The status of the flow.</p>
+     * @public
+     */
+    StatusCondition?: ContactFlowStatus | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * <p></p>
+ * @public
+ */
+export interface EmailAddressSearchCriteria {
+    /**
+     * <p></p>
+     * @public
+     */
+    OrConditions?: EmailAddressSearchCriteria[] | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    AndConditions?: EmailAddressSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>Information about the evaluation form.</p>
+ * @public
+ */
+export interface EvaluationForm {
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>The flag indicating whether the evaluation form is locked for changes.</p>
+     * @public
+     */
+    Locked: boolean | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     * @public
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>The status of the evaluation form.</p>
+     * @public
+     */
+    Status: EvaluationFormVersionStatus | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was created.</p>
+     * @public
+     */
+    CreatedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who created the evaluation form.</p>
+     * @public
+     */
+    CreatedBy: string | undefined;
+    /**
+     * <p>The timestamp for when the evaluation form was last updated.</p>
+     * @public
+     */
+    LastModifiedTime: Date | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the user who last updated the evaluation form.</p>
+     * @public
+     */
+    LastModifiedBy: string | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+}
+/**
+ * <p>Information about an evaluation form used in a contact evaluation.</p>
+ * @public
+ */
+export interface EvaluationFormContent {
+    /**
+     * <p>A version of the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the evaluation form resource.</p>
+     * @public
+     */
+    EvaluationFormArn: string | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+}
+/**
+ * <p>A tagged union to specify expression for a routing step.</p>
+ * @public
+ */
+export interface Expression {
+    /**
+     * <p>An object to specify the predefined attribute condition.</p>
+     * @public
+     */
+    AttributeCondition?: AttributeCondition | undefined;
+    /**
+     * <p>List of routing expressions which will be AND-ed together.</p>
+     * @public
+     */
+    AndExpression?: Expression[] | undefined;
+    /**
+     * <p>List of routing expressions which will be OR-ed together.</p>
+     * @public
+     */
+    OrExpression?: Expression[] | undefined;
+}
+/**
+ * <p>The search criteria to be used to return hours of operations.</p>
+ * @public
+ */
+export interface HoursOfOperationSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: HoursOfOperationSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: HoursOfOperationSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, <code>timezone</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return predefined attributes.</p>
+ * @public
+ */
+export interface PredefinedAttributeSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
+     * @public
+     */
+    OrConditions?: PredefinedAttributeSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code>
+     *    condition.</p>
+     * @public
+     */
+    AndConditions?: PredefinedAttributeSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return prompts.</p>
+ * @public
+ */
+export interface PromptSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: PromptSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: PromptSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return queues.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results. </p>
+ *          </note>
+ * @public
+ */
+export interface QueueSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: QueueSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: QueueSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>The type of queue.</p>
+     * @public
+     */
+    QueueTypeCondition?: SearchableQueueType | undefined;
+}
+/**
+ * <p>The search criteria to be used to return quick connects.</p>
+ * @public
+ */
+export interface QuickConnectSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: QuickConnectSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: QuickConnectSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return routing profiles.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results. </p>
+ *          </note>
+ * @public
+ */
+export interface RoutingProfileSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: RoutingProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: RoutingProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are
+     *      <code>associatedQueueIds</code>, <code>name</code>, <code>description</code>, and
+     *      <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return security profiles.</p>
+ *          <note>
+ *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
+ *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
+ *     invalid results.</p>
+ *          </note>
+ * @public
+ */
+export interface SecurityProfileSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: SecurityProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: SecurityProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form to update.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>A flag indicating whether the operation must create a new version.</p>
+     * @public
+     */
+    CreateNewVersion?: boolean | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * <p>The search criteria to be used to return userHierarchyGroup.</p>
+ * @public
+ */
+export interface UserHierarchyGroupSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return users.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results.  </p>
+ *          </note>
+ * @public
+ */
+export interface UserSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
+     * @public
+     */
+    OrConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.
+     *   </p>
+     * @public
+     */
+    AndConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,
+     *     <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,
+     *     <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a List condition to search users with
+     *    attributes included in Lists like Proficiencies.</p>
+     * @public
+     */
+    ListCondition?: ListCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * @public
+     */
+    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationResponse {
+    /**
+     * <p>Information about the evaluation form completed for a specific contact.</p>
+     * @public
+     */
+    Evaluation: Evaluation | undefined;
+    /**
+     * <p>Information about the evaluation form.</p>
+     * @public
+     */
+    EvaluationForm: EvaluationFormContent | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormResponse {
+    /**
+     * <p>Information about the evaluation form.</p>
+     * @public
+     */
+    EvaluationForm: EvaluationForm | undefined;
+}
+/**
+ * <p>Step defines the list of agents to be routed or route based on the agent requirements such
+ *    as ProficiencyLevel, Name, or Value.</p>
+ * @public
+ */
+export interface RoutingCriteriaInputStep {
+    /**
+     * <p>An object to specify the expiration of a routing step.</p>
+     * @public
+     */
+    Expiry?: RoutingCriteriaInputStepExpiry | undefined;
+    /**
+     * <p>A tagged union to specify expression for a routing step.</p>
+     * @public
+     */
+    Expression?: Expression | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchAgentStatusesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: AgentStatusSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return agent statuses.</p>
+     * @public
+     */
+    SearchCriteria?: AgentStatusSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowModulesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowModuleSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return contact flow modules.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: ContactFlowModuleSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return flows.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: ContactFlowSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchEmailAddressesRequest {
+    /**
+     * <p></p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    SearchCriteria?: EmailAddressSearchCriteria | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    SearchFilter?: EmailAddressSearchFilter | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchHoursOfOperationsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: HoursOfOperationSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return hours of operations.</p>
+     * @public
+     */
+    SearchCriteria?: HoursOfOperationSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchPredefinedAttributesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource
+     *    Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The search criteria to be used to return predefined attributes.</p>
+     * @public
+     */
+    SearchCriteria?: PredefinedAttributeSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchPromptsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: PromptSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return prompts.</p>
+     * @public
+     */
+    SearchCriteria?: PromptSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQueuesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: QueueSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return queues.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: QueueSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQuickConnectsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: QuickConnectSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return quick connects.</p>
+     * @public
+     */
+    SearchCriteria?: QuickConnectSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchRoutingProfilesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: RoutingProfileSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return routing profiles.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: RoutingProfileSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchSecurityProfilesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The search criteria to be used to return security profiles. </p>
+     *          <note>
+     *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
+     *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
+     *     invalid results.</p>
+     *          </note>
+     *          <note>
+     *             <p>The currently supported value for <code>FieldName</code>: <code>name</code>
+     *             </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: SecurityProfileSearchCriteria | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: SecurityProfilesSearchFilter | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchUserHierarchyGroupsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: UserHierarchyGroupSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return UserHierarchyGroups.</p>
+     * @public
+     */
+    SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchUsersRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     *          <note>
+     *             <p>InstanceID is a required field. The "Required: No" below is incorrect.</p>
+     *          </note>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: UserSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return users.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results.  </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: UserSearchCriteria | undefined;
+}
+/**
+ * <p>Step signifies the criteria to be used for routing to an agent</p>
+ * @public
+ */
+export interface Step {
+    /**
+     * <p>An object to specify the expiration of a routing step.</p>
+     * @public
+     */
+    Expiry?: Expiry | undefined;
+    /**
+     * <p>A tagged union to specify expression for a routing step.</p>
+     * @public
+     */
+    Expression?: Expression | undefined;
+    /**
+     * <p>Represents status of the Routing step.</p>
+     * @public
+     */
+    Status?: RoutingCriteriaStepStatus | undefined;
+}
+/**
+ * <p>Latest routing criteria on the contact.</p>
+ * @public
+ */
+export interface RoutingCriteria {
+    /**
+     * <p>List of routing steps. When Amazon Connect does not find an available agent meeting the
+     *    requirements in a step for a given step duration, the routing criteria will move on to the next
+     *    step sequentially until a join is completed with an agent. When all steps are exhausted, the
+     *    contact will be offered to any agent in the queue.</p>
+     * @public
+     */
+    Steps?: Step[] | undefined;
+    /**
+     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is
+     *    activated when contact is transferred to a queue. ActivationTimestamp will be set on routing
+     *    criteria for contacts in agent queue even though Routing criteria is never activated for contacts
+     *    in agent queue.</p>
+     * @public
+     */
+    ActivationTimestamp?: Date | undefined;
+    /**
+     * <p>Information about the index of the routing criteria.</p>
+     * @public
+     */
+    Index?: number | undefined;
+}
+/**
+ * <p>An object to define the RoutingCriteria.</p>
+ * @public
+ */
+export interface RoutingCriteriaInput {
+    /**
+     * <p>When Amazon Connect does not find an available agent meeting the requirements in a step
+     *    for
+   a given step duration, the routing criteria will move on to the next step sequentially until
+     *    a
+   join is completed with an agent. When all steps are exhausted, the contact will be offered to
+     *    any agent in the queue.</p>
+     * @public
+     */
+    Steps?: RoutingCriteriaInputStep[] | undefined;
+}
+/**
+ * <p>Contains information about a contact.</p>
+ * @public
+ */
+export interface Contact {
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+    /**
+     * <p>The identifier for the contact.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>If this contact is related to other contacts, this is the ID of the initial contact.</p>
+     * @public
+     */
+    InitialContactId?: string | undefined;
+    /**
+     * <p>If this contact is not the first contact, this is the ID of the previous contact.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    ContactAssociationId?: string | undefined;
+    /**
+     * <p>Indicates how the contact was initiated.</p>
+     * @public
+     */
+    InitiationMethod?: ContactInitiationMethod | undefined;
+    /**
+     * <p>The name of the contact.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description of the contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>How the contact reached your contact center.</p>
+     * @public
+     */
+    Channel?: Channel | undefined;
+    /**
+     * <p>If this contact was queued, this contains information about the queue. </p>
+     * @public
+     */
+    QueueInfo?: QueueInfo | undefined;
+    /**
+     * <p>Information about the agent who accepted the contact.</p>
+     * @public
+     */
+    AgentInfo?: AgentInfo | undefined;
+    /**
+     * <p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is
+     *    when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For
+     *     <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code>
+     *    and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For <code>API</code>,
+     *    this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent
+     *    started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor
+     *    started listening to a contact.</p>
+     * @public
+     */
+    InitiationTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the customer endpoint disconnected from Amazon Connect.</p>
+     * @public
+     */
+    DisconnectTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when contact was last updated.</p>
+     * @public
+     */
+    LastUpdateTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the contact was last paused.</p>
+     * @public
+     */
+    LastPausedTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the contact was last resumed.</p>
+     * @public
+     */
+    LastResumedTimestamp?: Date | undefined;
+    /**
+     * <p>Total pause count for a contact.</p>
+     * @public
+     */
+    TotalPauseCount?: number | undefined;
+    /**
+     * <p>Total pause duration for a contact in seconds.</p>
+     * @public
+     */
+    TotalPauseDurationInSeconds?: number | undefined;
+    /**
+     * <p>The timestamp, in Unix epoch time format, at which to start running the inbound flow.
+     *   </p>
+     * @public
+     */
+    ScheduledTimestamp?: Date | undefined;
+    /**
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid">related</a> to this
+     *    contact.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>Information about Amazon Connect Wisdom.</p>
+     * @public
+     */
+    WisdomInfo?: WisdomInfo | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    CustomerEndpoint?: EndpointInfo | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    SystemEndpoint?: EndpointInfo | undefined;
+    /**
+     * <p>An integer that represents the queue time adjust to be applied to the contact, in seconds
+     *    (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority
+     *    is specified. Must be statically defined and a valid integer value.</p>
+     * @public
+     */
+    QueueTimeAdjustmentSeconds?: number | undefined;
+    /**
+     * <p>An integer that represents the queue priority to be applied to the contact (lower priorities
+     *    are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified.
+     *    Must be statically defined, must be larger than zero, and a valid integer value. Default Value is
+     *    5.</p>
+     * @public
+     */
+    QueuePriority?: number | undefined;
+    /**
+     * <p>Tags associated with the contact. This contains both Amazon Web Services generated and
+     *    user-defined tags.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+    /**
+     * <p>The timestamp when customer endpoint connected to Amazon Connect.</p>
+     * @public
+     */
+    ConnectedToSystemTimestamp?: Date | undefined;
+    /**
+     * <p>Latest routing criteria on the contact.</p>
+     * @public
+     */
+    RoutingCriteria?: RoutingCriteria | undefined;
+    /**
+     * <p>Information about the Customer on the contact.</p>
+     * @public
+     */
+    Customer?: Customer | undefined;
+    /**
+     * <p>Information associated with a campaign.</p>
+     * @public
+     */
+    Campaign?: Campaign | undefined;
+    /**
+     * <p>Indicates how an <a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html">outbound campaign</a> call is
+     *    actually disposed if the contact is connected to Amazon Connect.</p>
+     * @public
+     */
+    AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus | undefined;
+    /**
+     * <p>Information about customer’s voice activity.</p>
+     * @public
+     */
+    CustomerVoiceActivity?: CustomerVoiceActivity | undefined;
+    /**
+     * <p>Information about the quality of the participant's media connection.</p>
+     * @public
+     */
+    QualityMetrics?: QualityMetrics | undefined;
+    /**
+     * <p>Information about the call disconnect experience.</p>
+     * @public
+     */
+    DisconnectDetails?: DisconnectDetails | undefined;
+    /**
+     * <p></p>
+     * @public
+     */
+    AdditionalEmailRecipients?: AdditionalEmailRecipients | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes and can be accessed in
+     *    flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used
+     *    to show channel subtype. For example, <code>connect:Guide</code> or
+     *    <code>connect:SMS</code>.</p>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRoutingDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The number of seconds to add or subtract from the contact's routing age. Contacts are routed
+     *    to agents on a first-come, first-serve basis. This means that changing their amount of time in
+     *    queue compared to others also changes their position in queue.</p>
+     * @public
+     */
+    QueueTimeAdjustmentSeconds?: number | undefined;
+    /**
+     * <p>Priority of the contact in the queue. The default priority for new contacts is 5. You can
+     *    raise the priority of a contact compared to other contacts in the queue by assigning them a
+     *    higher priority, such as 1 or 2.</p>
+     * @public
+     */
+    QueuePriority?: number | undefined;
+    /**
+     * <p>Updates the routing criteria on the contact. These properties can be used to change how a
+     *    contact is routed within the queue.</p>
+     * @public
+     */
+    RoutingCriteria?: RoutingCriteriaInput | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeContactResponse {
+    /**
+     * <p>Information about the contact.</p>
+     * @public
+     */
+    Contact?: Contact | undefined;
+}
+/**
+ * @internal
+ */
+export declare const ContactFilterSensitiveLog: (obj: Contact) => any;
+/**
+ * @internal
+ */
+export declare const DescribeContactResponseFilterSensitiveLog: (obj: DescribeContactResponse) => any;