@aws-sdk/client-connect 3.1126.0 → 3.1128.0

package/dist-types/models/models_2.d.ts

@@ -1,6 +1,39 @@
 import type { AgentStatusType, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, Channel, Comparison, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactRecordingType, ContactState, CurrentMetricName, DataTableAttributeValueType, DirectoryType, EntityType, EvaluationFormValidationFindingSeverity, EvaluationFormValidationStatus, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, FilterV2StringConditionComparisonOperator, FlowAssociationResourceType, Grouping, HistoricalMetricName, InstanceStatus, InstanceStorageResourceType, IntegrationType, IntervalPeriod, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MetricStatus, MetricType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, OperationalStatus, ParticipantRole, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisExtractedInformationFailureCode, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RuleCapabilityTier, RulePublishStatus, SortOrder, SourceType, Statistic, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, Unit, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
-import type { ActionSummary, AgentConfig, AgentContactReference, AgentStatus, AgentStatusIdentifier, AgentStatusReference, AgentStatusSummary, AnalyticsDataAssociationResult, Application, DataTableLockVersion, Distribution, FlowAssociationSummary, FlowModule, InstanceStorageConfig, LexBot, LexV2Bot, OverrideTimeSlice, PrimaryValueResponse, QueueReference, SecurityProfileItem, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, UserProficiency } from "./models_0";
-import type { Attribute, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, HierarchyGroupSummary, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
+import type { ActionSummary, AgentConfig, AgentContactReference, AgentStatusIdentifier, AgentStatusReference, AgentStatusSummary, AnalyticsDataAssociationResult, Application, DataTableLockVersion, Distribution, FlowAssociationSummary, FlowModule, InstanceStorageConfig, LexBot, LexV2Bot, OverrideTimeSlice, PrimaryValueResponse, QueueReference, SecurityProfileItem, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, UserProficiency } from "./models_0";
+import type { Attribute, ContactMetricResult, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, HierarchyGroupSummary, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
+/**
+ * @public
+ */
+export interface GetContactMetricsResponse {
+    /**
+     * <p>A list of metric results containing the calculated values for each requested metric. Each result includes
+     *    the metric name and its corresponding value. For example, POSITION_IN_QUEUE returns a numeric value representing
+     *    the contact's position in queue, and ESTIMATED_WAIT_TIME returns the predicted wait time in seconds.</p>
+     * @public
+     */
+    MetricResults?: ContactMetricResult[] | undefined;
+    /**
+     * <p>The unique identifier of the contact for which metrics were retrieved. This matches the ContactId provided
+     *    in the request.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The ARN of the contact for which metrics were retrieved.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface GetCrossRegionRoutingRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+}
 /**
  * @public
  */
@@ -9868,66 +9901,3 @@ export interface ResumeContactRecordingRequest {
  */
 export interface ResumeContactRecordingResponse {
 }
-/**
- * @public
- */
-export interface SearchAgentStatusesResponse {
-    /**
-     * <p>The search criteria to be used to return agent statuses.</p>
-     * @public
-     */
-    AgentStatuses?: AgentStatus[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The total number of agent statuses which matched your search query.</p>
-     * @public
-     */
-    ApproximateTotalCount?: number | undefined;
-}
-/**
- * @public
- */
-export interface SearchAvailablePhoneNumbersRequest {
-    /**
-     * <p>The Amazon Resource Name (ARN) for Connect Customer instances or traffic distribution groups that phone number inbound traffic is routed through. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
-     * @public
-     */
-    TargetArn?: string | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance that phone numbers are claimed to. You
-     *    can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the
-     *     instance ID</a> in the Amazon Resource Name (ARN) of the instance. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
-     * @public
-     */
-    InstanceId?: string | undefined;
-    /**
-     * <p>The ISO country code.</p>
-     * @public
-     */
-    PhoneNumberCountryCode: PhoneNumberCountryCode | undefined;
-    /**
-     * <p>The type of phone number.</p>
-     * @public
-     */
-    PhoneNumberType: PhoneNumberType | undefined;
-    /**
-     * <p>The prefix of the phone number. If provided, it must contain <code>+</code> as part of the country code.</p>
-     * @public
-     */
-    PhoneNumberPrefix?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}

package/dist-types/models/models_3.d.ts

@@ -1,7 +1,70 @@
-import type { AgentAvailabilityTimer, AgentStatusState, AiUseCase, AnalyticsMode, AttachmentScope, AutoEvaluationStatus, Behavior, BooleanComparisonType, Channel, ChatEventType, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactMediaProcessingFailureMode, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DateComparisonType, DateTimeComparisonType, DecimalComparisonType, EmailHeaderType, EvaluationFormLanguageCode, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MaskMode, MeetingFeatureStatus, MetricUnit, NotificationPriority, NotificationStatus, NotificationType, NumberComparisonType, OutboundMessageSourceType, OverrideType, ParticipantRole, ParticipantTimerAction, ParticipantTimerType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, Policy, QueueStatus, RehydrationType, ResponseMode, RuleCapabilityTier, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, StringComparisonType, SummaryMode, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, TrendIndicator, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
-import type { ActionSummary, AfterContactWorkConfigPerChannel, AgentConfig, AgentHierarchyGroups, AiAgentInput, AiAgentsCriteria, AliasConfiguration, Application, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, ExtractionConfiguration, ExtractionDefinitionDisplay, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, MetricCalculation, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PredefinedAttributeValues, PreEvaluationFilters, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, RuleTriggerEventSource, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, Validation } from "./models_0";
-import type { AutoAcceptConfig, ContactFlow, ContactFlowModule, DataTable, EvaluationAnswerData, EvaluationNote, ExtensionConfiguration, HierarchyGroup, HoursOfOperation, HoursOfOperationOverride, MetricDefinition, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, TestCase, TestCaseEntryPoint, UserIdentityInfo, UserPhoneConfig, View, VoiceEnhancementConfig } from "./models_1";
+import type { AgentAvailabilityTimer, AgentStatusState, AiUseCase, AnalyticsMode, AttachmentScope, AutoEvaluationStatus, Behavior, BooleanComparisonType, Channel, ChatEventType, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactMediaProcessingFailureMode, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DataTableLockLevel, DateComparisonType, DateTimeComparisonType, DecimalComparisonType, EmailHeaderType, EvaluationFormLanguageCode, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, FileStatusType, FileUseCaseType, HierarchyGroupMatchType, InboundMessageSourceType, InstanceAttributeType, InstanceStorageResourceType, IvrRecordingTrack, LocaleCode, MaskMode, MeetingFeatureStatus, MetricUnit, NotificationPriority, NotificationType, NumberComparisonType, OutboundMessageSourceType, OverrideType, ParticipantRole, ParticipantTimerAction, ParticipantTimerType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, Policy, QueueStatus, RehydrationType, ResponseMode, RuleCapabilityTier, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, StringComparisonType, SummaryMode, TargetListType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TimerEligibleParticipantRoles, TrafficType, TrendIndicator, Visibility, VocabularyLanguageCode, VocabularyState, VoiceRecordingTrack } from "./enums";
+import type { ActionSummary, AfterContactWorkConfigPerChannel, AgentConfig, AgentHierarchyGroups, AgentStatus, AiAgentInput, AiAgentsCriteria, AliasConfiguration, Application, ControlPlaneAttributeFilter, CreatedByInfo, DataTableLockVersion, ExtractionConfiguration, ExtractionDefinitionDisplay, FlowModule, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InputPredefinedAttributeConfiguration, InstanceStorageConfig, MediaConcurrency, MetricCalculation, OutboundCallerConfig, OutboundEmailConfig, OutboundStrategy, PredefinedAttributeValues, PreEvaluationFilters, PrimaryValue, QuickConnectConfig, RecurrenceConfig, Reference, RoutingProfileQueueConfig, RuleAction, RuleTriggerEventSource, StringCondition, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, Validation } from "./models_0";
+import type { AutoAcceptConfig, ContactFlow, ContactFlowModule, DataTable, EvaluationAnswerData, EvaluationNote, ExtensionConfiguration, HierarchyGroup, HoursOfOperation, HoursOfOperationOverride, MetricDefinition, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttribute, Prompt, Queue, QuickConnect, RoutingProfile, TestCase, TestCaseEntryPoint, UserPhoneConfig, View, VoiceEnhancementConfig } from "./models_1";
 import type { SignInConfig, TelephonyConfig } from "./models_2";
+/**
+ * @public
+ */
+export interface SearchAgentStatusesResponse {
+    /**
+     * <p>The search criteria to be used to return agent statuses.</p>
+     * @public
+     */
+    AgentStatuses?: AgentStatus[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The total number of agent statuses which matched your search query.</p>
+     * @public
+     */
+    ApproximateTotalCount?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchAvailablePhoneNumbersRequest {
+    /**
+     * <p>The Amazon Resource Name (ARN) for Connect Customer instances or traffic distribution groups that phone number inbound traffic is routed through. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
+     * @public
+     */
+    TargetArn?: string | undefined;
+    /**
+     * <p>The identifier of the Connect Customer instance that phone numbers are claimed to. You
+     *    can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the
+     *     instance ID</a> in the Amazon Resource Name (ARN) of the instance. You must enter <code>InstanceId</code> or <code>TargetArn</code>. </p>
+     * @public
+     */
+    InstanceId?: string | undefined;
+    /**
+     * <p>The ISO country code.</p>
+     * @public
+     */
+    PhoneNumberCountryCode: PhoneNumberCountryCode | undefined;
+    /**
+     * <p>The type of phone number.</p>
+     * @public
+     */
+    PhoneNumberType: PhoneNumberType | undefined;
+    /**
+     * <p>The prefix of the phone number. If provided, it must contain <code>+</code> as part of the country code.</p>
+     * @public
+     */
+    PhoneNumberPrefix?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+}
 /**
  * <p>Information about available phone numbers.</p>
  * @public
@@ -6922,58 +6985,3 @@ export interface UpdateUserHierarchyStructureRequest {
      */
     InstanceId: string | undefined;
 }
-/**
- * @public
- */
-export interface UpdateUserIdentityInfoRequest {
-    /**
-     * <p>The identity information for the user.</p>
-     * @public
-     */
-    IdentityInfo: UserIdentityInfo | undefined;
-    /**
-     * <p>The identifier of the user account.</p>
-     * @public
-     */
-    UserId: string | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-}
-/**
- * @public
- */
-export interface UpdateUserNotificationStatusRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The unique identifier for the notification.</p>
-     * @public
-     */
-    NotificationId: string | undefined;
-    /**
-     * <p>The identifier of the user whose notification status is being updated.</p>
-     * @public
-     */
-    UserId: string | undefined;
-    /**
-     * <p>The new status for the notification. Valid values are READ, UNREAD, and HIDDEN.</p>
-     * @public
-     */
-    Status: NotificationStatus | undefined;
-    /**
-     * <p>The timestamp when the notification status was last modified. Used for cross-region replication and optimistic locking.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The AWS Region where the notification status was last modified. Used for cross-region replication.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}

package/dist-types/models/models_4.d.ts

@@ -1,7 +1,62 @@
-import type { AnsweringMachineDetectionStatus, Channel, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, DisconnectOnCustomerExitParticipantType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormQuestionType, EvaluationFormValidationStatus, EvaluationFormVersionStatus, InitiateAs, RoutingCriteriaStepStatus, SearchableQueueType, TestCaseStatus, ViewStatus, ViewType, Visibility } from "./enums";
+import type { AnsweringMachineDetectionStatus, Channel, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, DisconnectOnCustomerExitParticipantType, EvaluationFormItemEnablementAction, EvaluationFormItemEnablementOperator, EvaluationFormQuestionType, EvaluationFormValidationStatus, EvaluationFormVersionStatus, InitiateAs, NotificationStatus, RoutingCriteriaStepStatus, SearchableQueueType, TestCaseStatus, ViewStatus, ViewType, Visibility } from "./enums";
 import type { AdditionalEmailRecipients, AgentInfo, AgentStatusSearchFilter, AllowedCapabilities, Campaign, Endpoint, EvaluationFormAutoEvaluationConfiguration, EvaluationFormItemEnablementExpression, EvaluationFormLanguageConfiguration, EvaluationFormQuestionScoringConfiguration, EvaluationFormQuestionTypeProperties, EvaluationFormScoreThreshold, EvaluationFormScoringStrategy, EvaluationFormTargetConfiguration, EvaluationReviewConfiguration, OutboundStrategy, Reference, StringCondition, UserInfo, UserProficiency } from "./models_0";
-import type { AttributeCondition, ChatMetrics, ContactDetails, ContactEvaluation, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, Expiry, GlobalResiliencyMetadata, NextContactEntry, QualityMetrics, QueueInfo, RecordingInfo, TaskTemplateInfoV2, UserPhoneConfig, View, ViewInputContent, WisdomInfo, WorkspaceTheme } from "./models_1";
+import type { AttributeCondition, ChatMetrics, ContactDetails, ContactEvaluation, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, Expiry, GlobalResiliencyMetadata, NextContactEntry, QualityMetrics, QueueInfo, RecordingInfo, TaskTemplateInfoV2, UserIdentityInfo, UserPhoneConfig, View, ViewInputContent, WisdomInfo, WorkspaceTheme } from "./models_1";
 import type { BooleanCondition, ChatMessage, ContactFlowModuleSearchFilter, ContactFlowSearchFilter, ContactSearchSummaryAgentInfo, ContactSearchSummaryAiAgentInfo, ContactSearchSummaryQueueInfo, DataTableSearchFilter, DateCondition, DateTimeCondition, DecimalCondition, EmailAddressInfo, EmailAddressSearchFilter, EmailAttachment, EvaluationFormSearchFilter, EvaluationSearchFilter, HierarchyGroupCondition, HoursOfOperationSearchFilter, InboundAdditionalRecipients, InboundEmailContent, ListCondition, MetricSearchFilter, NotificationSearchFilter, NumberCondition, ParticipantConfiguration, ParticipantDetails, PersistentChat, PromptSearchFilter, QueueInfoInput, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, RulesSearchFilter, SecurityProfilesSearchFilter, TaskAttachment, TemplatedMessageConfig, TestCaseSearchFilter, UserHierarchyGroupSearchFilter, UserSearchFilter, ViewSearchFilter, WorkspaceAssociationSearchFilter, WorkspaceSearchFilter } from "./models_3";
+/**
+ * @public
+ */
+export interface UpdateUserIdentityInfoRequest {
+    /**
+     * <p>The identity information for the user.</p>
+     * @public
+     */
+    IdentityInfo: UserIdentityInfo | undefined;
+    /**
+     * <p>The identifier of the user account.</p>
+     * @public
+     */
+    UserId: string | undefined;
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateUserNotificationStatusRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the notification.</p>
+     * @public
+     */
+    NotificationId: string | undefined;
+    /**
+     * <p>The identifier of the user whose notification status is being updated.</p>
+     * @public
+     */
+    UserId: string | undefined;
+    /**
+     * <p>The new status for the notification. Valid values are READ, UNREAD, and HIDDEN.</p>
+     * @public
+     */
+    Status: NotificationStatus | undefined;
+    /**
+     * <p>The timestamp when the notification status was last modified. Used for cross-region replication and optimistic locking.</p>
+     * @public
+     */
+    LastModifiedTime?: Date | undefined;
+    /**
+     * <p>The AWS Region where the notification status was last modified. Used for cross-region replication.</p>
+     * @public
+     */
+    LastModifiedRegion?: string | undefined;
+}
 /**
  * <p>The response from updating a user's notification status.</p>
  * @public

package/dist-types/schemas/schemas_0.d.ts

@@ -286,6 +286,7 @@ export declare var CreateWorkspaceRequest$: StaticStructureSchema;
 export declare var CreateWorkspaceResponse$: StaticStructureSchema;
 export declare var Credentials$: StaticStructureSchema;
 export declare var CrossChannelBehavior$: StaticStructureSchema;
+export declare var CrossChannelWorkloadBehavior$: StaticStructureSchema;
 export declare var CurrentMetric$: StaticStructureSchema;
 export declare var CurrentMetricData$: StaticStructureSchema;
 export declare var CurrentMetricResult$: StaticStructureSchema;
@@ -1298,6 +1299,7 @@ export declare var WebNotificationContent$: StaticStructureSchema;
 export declare var WebNotificationSource$: StaticStructureSchema;
 export declare var WidgetDestination$: StaticStructureSchema;
 export declare var WisdomInfo$: StaticStructureSchema;
+export declare var WorkloadTypeConcurrency$: StaticStructureSchema;
 export declare var Workspace$: StaticStructureSchema;
 export declare var WorkspaceAssociationSearchCriteria$: StaticStructureSchema;
 export declare var WorkspaceAssociationSearchFilter$: StaticStructureSchema;

package/dist-types/ts3.4/commands/CreateTaskTemplateCommand.d.ts

@@ -1,5 +1,6 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { CreateTaskTemplateRequest, CreateTaskTemplateResponse } from "../models/models_0";
+import { CreateTaskTemplateRequest } from "../models/models_0";
+import { CreateTaskTemplateResponse } from "../models/models_1";
 export { __MetadataBearer };
 export interface CreateTaskTemplateCommandInput extends CreateTaskTemplateRequest {}
 export interface CreateTaskTemplateCommandOutput

package/dist-types/ts3.4/commands/GetContactMetricsCommand.d.ts

@@ -1,5 +1,6 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { GetContactMetricsRequest, GetContactMetricsResponse } from "../models/models_1";
+import { GetContactMetricsRequest } from "../models/models_1";
+import { GetContactMetricsResponse } from "../models/models_2";
 export { __MetadataBearer };
 export interface GetContactMetricsCommandInput extends GetContactMetricsRequest {}
 export interface GetContactMetricsCommandOutput

package/dist-types/ts3.4/commands/GetCrossRegionRoutingCommand.d.ts

@@ -1,6 +1,5 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { GetCrossRegionRoutingRequest } from "../models/models_1";
-import { GetCrossRegionRoutingResponse } from "../models/models_2";
+import { GetCrossRegionRoutingRequest, GetCrossRegionRoutingResponse } from "../models/models_2";
 export { __MetadataBearer };
 export interface GetCrossRegionRoutingCommandInput extends GetCrossRegionRoutingRequest {}
 export interface GetCrossRegionRoutingCommandOutput

package/dist-types/ts3.4/commands/SearchAgentStatusesCommand.d.ts

@@ -1,5 +1,5 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { SearchAgentStatusesResponse } from "../models/models_2";
+import { SearchAgentStatusesResponse } from "../models/models_3";
 import { SearchAgentStatusesRequest } from "../models/models_4";
 export { __MetadataBearer };
 export interface SearchAgentStatusesCommandInput extends SearchAgentStatusesRequest {}

package/dist-types/ts3.4/commands/SearchAvailablePhoneNumbersCommand.d.ts

@@ -1,6 +1,8 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { SearchAvailablePhoneNumbersRequest } from "../models/models_2";
-import { SearchAvailablePhoneNumbersResponse } from "../models/models_3";
+import {
+  SearchAvailablePhoneNumbersRequest,
+  SearchAvailablePhoneNumbersResponse,
+} from "../models/models_3";
 export { __MetadataBearer };
 export interface SearchAvailablePhoneNumbersCommandInput extends SearchAvailablePhoneNumbersRequest {}
 export interface SearchAvailablePhoneNumbersCommandOutput

package/dist-types/ts3.4/commands/UpdateUserIdentityInfoCommand.d.ts

@@ -1,5 +1,5 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { UpdateUserIdentityInfoRequest } from "../models/models_3";
+import { UpdateUserIdentityInfoRequest } from "../models/models_4";
 export { __MetadataBearer };
 export interface UpdateUserIdentityInfoCommandInput extends UpdateUserIdentityInfoRequest {}
 export interface UpdateUserIdentityInfoCommandOutput extends __MetadataBearer {}

package/dist-types/ts3.4/commands/UpdateUserNotificationStatusCommand.d.ts

@@ -1,6 +1,8 @@
 import { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import { UpdateUserNotificationStatusRequest } from "../models/models_3";
-import { UpdateUserNotificationStatusResponse } from "../models/models_4";
+import {
+  UpdateUserNotificationStatusRequest,
+  UpdateUserNotificationStatusResponse,
+} from "../models/models_4";
 export { __MetadataBearer };
 export interface UpdateUserNotificationStatusCommandInput extends UpdateUserNotificationStatusRequest {}
 export interface UpdateUserNotificationStatusCommandOutput

package/dist-types/ts3.4/models/enums.d.ts

@@ -616,6 +616,13 @@ export declare const BehaviorType: {
   readonly ROUTE_CURRENT_CHANNEL_ONLY: "ROUTE_CURRENT_CHANNEL_ONLY";
 };
 export type BehaviorType = (typeof BehaviorType)[keyof typeof BehaviorType];
+export declare const ChannelWorkloadBehaviorType: {
+  readonly ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE: "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE";
+  readonly ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY";
+  readonly ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY";
+};
+export type ChannelWorkloadBehaviorType =
+  (typeof ChannelWorkloadBehaviorType)[keyof typeof ChannelWorkloadBehaviorType];
 export declare const SlaType: {
   readonly CASE_FIELD: "CaseField";
 };

package/dist-types/ts3.4/models/errors.d.ts

@@ -4,9 +4,9 @@ import { ResourceType } from "./enums";
 import {
   InvalidRequestExceptionReason,
   ProblemDetail,
-  PropertyValidationExceptionProperty,
   ServiceQuotaExceededExceptionReason,
 } from "./models_0";
+import { PropertyValidationExceptionProperty } from "./models_1";
 export declare class AccessDeniedException extends __BaseException {
   readonly name: "AccessDeniedException";
   readonly $fault: "client";

package/dist-types/ts3.4/models/models_0.d.ts

@@ -12,6 +12,7 @@ import {
   AuthCodeEntityType,
   BehaviorType,
   Channel,
+  ChannelWorkloadBehaviorType,
   ConfigurableNotificationPriority,
   ContactFlowStatus,
   ContactFlowType,
@@ -66,7 +67,6 @@ import {
   PreEvaluationFilterOperator,
   PreEvaluationFilterResourceType,
   PreEvaluationFilterType,
-  PropertyValidationExceptionReason,
   QuickConnectType,
   RecurrenceFrequency,
   ReferenceStatus,
@@ -1518,10 +1518,19 @@ export interface CreateQuickConnectResponse {
 export interface CrossChannelBehavior {
   BehaviorType: BehaviorType | undefined;
 }
+export interface CrossChannelWorkloadBehavior {
+  ChannelWorkloadBehaviorType?: ChannelWorkloadBehaviorType | undefined;
+}
+export interface WorkloadTypeConcurrency {
+  WorkloadType: string | undefined;
+  Concurrency: number | undefined;
+  CrossChannelWorkloadBehavior?: CrossChannelWorkloadBehavior | undefined;
+}
 export interface MediaConcurrency {
   Channel: Channel | undefined;
-  Concurrency: number | undefined;
+  Concurrency?: number | undefined;
   CrossChannelBehavior?: CrossChannelBehavior | undefined;
+  WorkloadTypeConcurrencies?: WorkloadTypeConcurrency[] | undefined;
 }
 export interface CreateRoutingProfileRequest {
   InstanceId: string | undefined;
@@ -1722,12 +1731,3 @@ export interface CreateTaskTemplateRequest {
   Fields: TaskTemplateField[] | undefined;
   ClientToken?: string | undefined;
 }
-export interface CreateTaskTemplateResponse {
-  Id: string | undefined;
-  Arn: string | undefined;
-}
-export interface PropertyValidationExceptionProperty {
-  PropertyPath: string | undefined;
-  Reason: PropertyValidationExceptionReason | undefined;
-  Message: string | undefined;
-}

package/dist-types/ts3.4/models/models_1.d.ts

@@ -46,6 +46,7 @@ import {
   PhoneNumberType,
   PhoneNumberWorkflowStatus,
   PhoneType,
+  PropertyValidationExceptionReason,
   QuestionRuleCategoryAutomationCondition,
   QueueStatus,
   QuickConnectType,
@@ -106,6 +107,15 @@ import {
   SuccessfulBatchAssociationSummary,
   Validation,
 } from "./models_0";
+export interface CreateTaskTemplateResponse {
+  Id: string | undefined;
+  Arn: string | undefined;
+}
+export interface PropertyValidationExceptionProperty {
+  PropertyPath: string | undefined;
+  Reason: PropertyValidationExceptionReason | undefined;
+  Message: string | undefined;
+}
 export interface ChatEntryPointParameters {
   FlowId?: string | undefined;
 }
@@ -1770,11 +1780,3 @@ export interface ContactMetricResult {
   Name: ContactMetricName | undefined;
   Value: ContactMetricValue | undefined;
 }
-export interface GetContactMetricsResponse {
-  MetricResults?: ContactMetricResult[] | undefined;
-  Id?: string | undefined;
-  Arn?: string | undefined;
-}
-export interface GetCrossRegionRoutingRequest {
-  InstanceId: string | undefined;
-}

package/dist-types/ts3.4/models/models_2.d.ts

@@ -76,7 +76,6 @@ import {
   ActionSummary,
   AgentConfig,
   AgentContactReference,
-  AgentStatus,
   AgentStatusIdentifier,
   AgentStatusReference,
   AgentStatusSummary,
@@ -100,6 +99,7 @@ import {
 } from "./models_0";
 import {
   Attribute,
+  ContactMetricResult,
   DataTableAttribute,
   EvaluationContactParticipant,
   EvaluationScore,
@@ -109,6 +109,14 @@ import {
   HoursOfOperationsIdentifier,
   Notification,
 } from "./models_1";
+export interface GetContactMetricsResponse {
+  MetricResults?: ContactMetricResult[] | undefined;
+  Id?: string | undefined;
+  Arn?: string | undefined;
+}
+export interface GetCrossRegionRoutingRequest {
+  InstanceId: string | undefined;
+}
 export interface GetCrossRegionRoutingResponse {
   IsolatedRegions?: string[] | undefined;
 }
@@ -2018,17 +2026,3 @@ export interface ResumeContactRecordingRequest {
   ContactRecordingType?: ContactRecordingType | undefined;
 }
 export interface ResumeContactRecordingResponse {}
-export interface SearchAgentStatusesResponse {
-  AgentStatuses?: AgentStatus[] | undefined;
-  NextToken?: string | undefined;
-  ApproximateTotalCount?: number | undefined;
-}
-export interface SearchAvailablePhoneNumbersRequest {
-  TargetArn?: string | undefined;
-  InstanceId?: string | undefined;
-  PhoneNumberCountryCode: PhoneNumberCountryCode | undefined;
-  PhoneNumberType: PhoneNumberType | undefined;
-  PhoneNumberPrefix?: string | undefined;
-  MaxResults?: number | undefined;
-  NextToken?: string | undefined;
-}

package/dist-types/ts3.4/models/models_3.d.ts

@@ -41,7 +41,6 @@ import {
   MeetingFeatureStatus,
   MetricUnit,
   NotificationPriority,
-  NotificationStatus,
   NotificationType,
   NumberComparisonType,
   OutboundMessageSourceType,
@@ -82,6 +81,7 @@ import {
   AfterContactWorkConfigPerChannel,
   AgentConfig,
   AgentHierarchyGroups,
+  AgentStatus,
   AiAgentInput,
   AiAgentsCriteria,
   AliasConfiguration,
@@ -139,12 +139,25 @@ import {
   RoutingProfile,
   TestCase,
   TestCaseEntryPoint,
-  UserIdentityInfo,
   UserPhoneConfig,
   View,
   VoiceEnhancementConfig,
 } from "./models_1";
 import { SignInConfig, TelephonyConfig } from "./models_2";
+export interface SearchAgentStatusesResponse {
+  AgentStatuses?: AgentStatus[] | undefined;
+  NextToken?: string | undefined;
+  ApproximateTotalCount?: number | undefined;
+}
+export interface SearchAvailablePhoneNumbersRequest {
+  TargetArn?: string | undefined;
+  InstanceId?: string | undefined;
+  PhoneNumberCountryCode: PhoneNumberCountryCode | undefined;
+  PhoneNumberType: PhoneNumberType | undefined;
+  PhoneNumberPrefix?: string | undefined;
+  MaxResults?: number | undefined;
+  NextToken?: string | undefined;
+}
 export interface AvailableNumberSummary {
   PhoneNumber?: string | undefined;
   PhoneNumberCountryCode?: PhoneNumberCountryCode | undefined;
@@ -1676,16 +1689,3 @@ export interface UpdateUserHierarchyStructureRequest {
   HierarchyStructure: HierarchyStructureUpdate | undefined;
   InstanceId: string | undefined;
 }
-export interface UpdateUserIdentityInfoRequest {
-  IdentityInfo: UserIdentityInfo | undefined;
-  UserId: string | undefined;
-  InstanceId: string | undefined;
-}
-export interface UpdateUserNotificationStatusRequest {
-  InstanceId: string | undefined;
-  NotificationId: string | undefined;
-  UserId: string | undefined;
-  Status: NotificationStatus | undefined;
-  LastModifiedTime?: Date | undefined;
-  LastModifiedRegion?: string | undefined;
-}

package/dist-types/ts3.4/models/models_4.d.ts

@@ -14,6 +14,7 @@ import {
   EvaluationFormValidationStatus,
   EvaluationFormVersionStatus,
   InitiateAs,
+  NotificationStatus,
   RoutingCriteriaStepStatus,
   SearchableQueueType,
   TestCaseStatus,
@@ -60,6 +61,7 @@ import {
   QueueInfo,
   RecordingInfo,
   TaskTemplateInfoV2,
+  UserIdentityInfo,
   UserPhoneConfig,
   View,
   ViewInputContent,
@@ -111,6 +113,19 @@ import {
   WorkspaceAssociationSearchFilter,
   WorkspaceSearchFilter,
 } from "./models_3";
+export interface UpdateUserIdentityInfoRequest {
+  IdentityInfo: UserIdentityInfo | undefined;
+  UserId: string | undefined;
+  InstanceId: string | undefined;
+}
+export interface UpdateUserNotificationStatusRequest {
+  InstanceId: string | undefined;
+  NotificationId: string | undefined;
+  UserId: string | undefined;
+  Status: NotificationStatus | undefined;
+  LastModifiedTime?: Date | undefined;
+  LastModifiedRegion?: string | undefined;
+}
 export interface UpdateUserNotificationStatusResponse {}
 export interface UpdateUserPhoneConfigRequest {
   PhoneConfig: UserPhoneConfig | undefined;