@aws-sdk/client-connect 3.1126.0 → 3.1128.0

package/dist-cjs/index.js

@@ -69,7 +69,7 @@ const commonParams = {
     UseDualStack: { type: "builtInParams", name: "useDualstackEndpoint" },
 };
 
-var version = "3.1125.0";
+var version = "3.1127.0";
 var packageInfo = {
 	version: version};
 
@@ -918,6 +918,7 @@ const _CCM = "ChatContactMetrics";
 const _CCR = "CreateContactRequest";
 const _CCRr = "CreateContactResponse";
 const _CCTIM = "ConversationCloseTimeInMillis";
+const _CCWB = "CrossChannelWorkloadBehavior";
 const _CCa = "CalculationComponents";
 const _CCh = "ChannelConfiguration";
 const _CCo = "ContactConfiguration";
@@ -1147,6 +1148,7 @@ const _CVVR = "CreateViewVersionRequest";
 const _CVVRr = "CreateViewVersionResponse";
 const _CVr = "CreateVocabulary";
 const _CW = "CreateWorkspace";
+const _CWBT = "ChannelWorkloadBehaviorType";
 const _CWP = "CreateWorkspacePage";
 const _CWPR = "CreateWorkspacePageRequest";
 const _CWPRr = "CreateWorkspacePageResponse";
@@ -3530,11 +3532,14 @@ const _WSF = "WorkspaceSearchFilter";
 const _WSL = "WorkspaceSummaryList";
 const _WSS = "WorkspaceSearchSummary";
 const _WSSL = "WorkspaceSearchSummaryList";
-const _WT = "WorkspaceTheme";
-const _WTC = "WorkspaceThemeConfig";
+const _WT = "WorkloadType";
+const _WTC = "WorkloadTypeConcurrencies";
+const _WTCo = "WorkloadTypeConcurrency";
+const _WTCor = "WorkspaceThemeConfig";
 const _WTI = "WorkspaceThemeImages";
 const _WTP = "WorkspaceThemePalette";
 const _WTT = "WorkspaceThemeTypography";
+const _WTo = "WorkspaceTheme";
 const _We = "Weight";
 const _Wo = "Workspaces";
 const _aQE = "awsQueryError";
@@ -5057,6 +5062,11 @@ var CrossChannelBehavior$ = [3, n0, _CCB,
     [_BT],
     [0], 1
 ];
+var CrossChannelWorkloadBehavior$ = [3, n0, _CCWB,
+    0,
+    [_CWBT],
+    [0]
+];
 var CurrentMetric$ = [3, n0, _CMur,
     0,
     [_N, _MI, _U],
@@ -7664,8 +7674,8 @@ var MatchCriteria$ = [3, n0, _MC,
 ];
 var MediaConcurrency$ = [3, n0, _MCedi,
     0,
-    [_C, _Conc, _CCB],
-    [0, 1, () => CrossChannelBehavior$], 2
+    [_C, _Conc, _CCB, _WTC],
+    [0, 1, () => CrossChannelBehavior$, () => WorkloadTypeConcurrencies], 1
 ];
 var MediaItem$ = [3, n0, _MIe,
     0,
@@ -10117,6 +10127,11 @@ var WisdomInfo$ = [3, n0, _WIi,
     [_SAes, _AAi],
     [0, () => AiAgents]
 ];
+var WorkloadTypeConcurrency$ = [3, n0, _WTCo,
+    0,
+    [_WT, _Conc, _CCWB],
+    [0, 1, () => CrossChannelWorkloadBehavior$], 2
+];
 var Workspace$ = [3, n0, _W,
     0,
     [_I, _N, _A, _LMT, _Vis, _D, _Th, _Ti, _LMR, _Ta],
@@ -10162,12 +10177,12 @@ var WorkspaceSummary$ = [3, n0, _WS,
     [_I, _N, _A, _LMT, _LMR],
     [0, 0, 0, 4, 0]
 ];
-var WorkspaceTheme$ = [3, n0, _WT,
+var WorkspaceTheme$ = [3, n0, _WTo,
     0,
     [_Li, _Dar],
     [() => WorkspaceThemeConfig$, () => WorkspaceThemeConfig$]
 ];
-var WorkspaceThemeConfig$ = [3, n0, _WTC,
+var WorkspaceThemeConfig$ = [3, n0, _WTCor,
     0,
     [_Pal, _Im, _Ty],
     [() => WorkspaceThemePalette$, () => WorkspaceThemeImages$, () => WorkspaceThemeTypography$]
@@ -10954,6 +10969,9 @@ var VocabularySummaryList = [1, n0, _VSLo,
 var VoiceEnhancementConfigs = [1, n0, _VEC,
     0, () => VoiceEnhancementConfig$
 ];
+var WorkloadTypeConcurrencies = [1, n0, _WTC,
+    0, () => WorkloadTypeConcurrency$
+];
 var WorkspaceAssociationSearchConditionList = [1, n0, _WASCL,
     0, () => WorkspaceAssociationSearchCriteria$
 ];
@@ -14803,6 +14821,11 @@ const BehaviorType = {
     ROUTE_ANY_CHANNEL: "ROUTE_ANY_CHANNEL",
     ROUTE_CURRENT_CHANNEL_ONLY: "ROUTE_CURRENT_CHANNEL_ONLY",
 };
+const ChannelWorkloadBehaviorType = {
+    ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE: "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+    ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY",
+    ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY",
+};
 const SlaType = {
     CASE_FIELD: "CaseField",
 };
@@ -15908,6 +15931,7 @@ exports.CalculationComponent$ = CalculationComponent$;
 exports.Campaign$ = Campaign$;
 exports.CaseSlaConfiguration$ = CaseSlaConfiguration$;
 exports.Channel = Channel;
+exports.ChannelWorkloadBehaviorType = ChannelWorkloadBehaviorType;
 exports.ChatContactMetrics$ = ChatContactMetrics$;
 exports.ChatEntryPointParameters$ = ChatEntryPointParameters$;
 exports.ChatEvent$ = ChatEvent$;
@@ -16164,6 +16188,7 @@ exports.CreateWorkspaceResponse$ = CreateWorkspaceResponse$;
 exports.CreatedByInfo$ = CreatedByInfo$;
 exports.Credentials$ = Credentials$;
 exports.CrossChannelBehavior$ = CrossChannelBehavior$;
+exports.CrossChannelWorkloadBehavior$ = CrossChannelWorkloadBehavior$;
 exports.CurrentMetric$ = CurrentMetric$;
 exports.CurrentMetricData$ = CurrentMetricData$;
 exports.CurrentMetricName = CurrentMetricName;
@@ -18044,6 +18069,7 @@ exports.WebNotificationContent$ = WebNotificationContent$;
 exports.WebNotificationSource$ = WebNotificationSource$;
 exports.WidgetDestination$ = WidgetDestination$;
 exports.WisdomInfo$ = WisdomInfo$;
+exports.WorkloadTypeConcurrency$ = WorkloadTypeConcurrency$;
 exports.Workspace$ = Workspace$;
 exports.WorkspaceAssociationSearchCriteria$ = WorkspaceAssociationSearchCriteria$;
 exports.WorkspaceAssociationSearchFilter$ = WorkspaceAssociationSearchFilter$;

package/dist-es/models/enums.js

@@ -505,6 +505,11 @@ export const BehaviorType = {
     ROUTE_ANY_CHANNEL: "ROUTE_ANY_CHANNEL",
     ROUTE_CURRENT_CHANNEL_ONLY: "ROUTE_CURRENT_CHANNEL_ONLY",
 };
+export const ChannelWorkloadBehaviorType = {
+    ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE: "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+    ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY",
+    ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY",
+};
 export const SlaType = {
     CASE_FIELD: "CaseField",
 };

package/dist-es/schemas/schemas_0.js

@@ -358,6 +358,7 @@ const _CCM = "ChatContactMetrics";
 const _CCR = "CreateContactRequest";
 const _CCRr = "CreateContactResponse";
 const _CCTIM = "ConversationCloseTimeInMillis";
+const _CCWB = "CrossChannelWorkloadBehavior";
 const _CCa = "CalculationComponents";
 const _CCh = "ChannelConfiguration";
 const _CCo = "ContactConfiguration";
@@ -587,6 +588,7 @@ const _CVVR = "CreateViewVersionRequest";
 const _CVVRr = "CreateViewVersionResponse";
 const _CVr = "CreateVocabulary";
 const _CW = "CreateWorkspace";
+const _CWBT = "ChannelWorkloadBehaviorType";
 const _CWP = "CreateWorkspacePage";
 const _CWPR = "CreateWorkspacePageRequest";
 const _CWPRr = "CreateWorkspacePageResponse";
@@ -2970,11 +2972,14 @@ const _WSF = "WorkspaceSearchFilter";
 const _WSL = "WorkspaceSummaryList";
 const _WSS = "WorkspaceSearchSummary";
 const _WSSL = "WorkspaceSearchSummaryList";
-const _WT = "WorkspaceTheme";
-const _WTC = "WorkspaceThemeConfig";
+const _WT = "WorkloadType";
+const _WTC = "WorkloadTypeConcurrencies";
+const _WTCo = "WorkloadTypeConcurrency";
+const _WTCor = "WorkspaceThemeConfig";
 const _WTI = "WorkspaceThemeImages";
 const _WTP = "WorkspaceThemePalette";
 const _WTT = "WorkspaceThemeTypography";
+const _WTo = "WorkspaceTheme";
 const _We = "Weight";
 const _Wo = "Workspaces";
 const _aQE = "awsQueryError";
@@ -4500,6 +4505,11 @@ export var CrossChannelBehavior$ = [3, n0, _CCB,
     [_BT],
     [0], 1
 ];
+export var CrossChannelWorkloadBehavior$ = [3, n0, _CCWB,
+    0,
+    [_CWBT],
+    [0]
+];
 export var CurrentMetric$ = [3, n0, _CMur,
     0,
     [_N, _MI, _U],
@@ -7107,8 +7117,8 @@ export var MatchCriteria$ = [3, n0, _MC,
 ];
 export var MediaConcurrency$ = [3, n0, _MCedi,
     0,
-    [_C, _Conc, _CCB],
-    [0, 1, () => CrossChannelBehavior$], 2
+    [_C, _Conc, _CCB, _WTC],
+    [0, 1, () => CrossChannelBehavior$, () => WorkloadTypeConcurrencies], 1
 ];
 export var MediaItem$ = [3, n0, _MIe,
     0,
@@ -9560,6 +9570,11 @@ export var WisdomInfo$ = [3, n0, _WIi,
     [_SAes, _AAi],
     [0, () => AiAgents]
 ];
+export var WorkloadTypeConcurrency$ = [3, n0, _WTCo,
+    0,
+    [_WT, _Conc, _CCWB],
+    [0, 1, () => CrossChannelWorkloadBehavior$], 2
+];
 export var Workspace$ = [3, n0, _W,
     0,
     [_I, _N, _A, _LMT, _Vis, _D, _Th, _Ti, _LMR, _Ta],
@@ -9605,12 +9620,12 @@ export var WorkspaceSummary$ = [3, n0, _WS,
     [_I, _N, _A, _LMT, _LMR],
     [0, 0, 0, 4, 0]
 ];
-export var WorkspaceTheme$ = [3, n0, _WT,
+export var WorkspaceTheme$ = [3, n0, _WTo,
     0,
     [_Li, _Dar],
     [() => WorkspaceThemeConfig$, () => WorkspaceThemeConfig$]
 ];
-export var WorkspaceThemeConfig$ = [3, n0, _WTC,
+export var WorkspaceThemeConfig$ = [3, n0, _WTCor,
     0,
     [_Pal, _Im, _Ty],
     [() => WorkspaceThemePalette$, () => WorkspaceThemeImages$, () => WorkspaceThemeTypography$]
@@ -10475,6 +10490,9 @@ var VoiceEnhancementConfigs = [1, n0, _VEC,
     0, () => VoiceEnhancementConfig$
 ];
 var WeekdayOccurrenceList = 64 | 1;
+var WorkloadTypeConcurrencies = [1, n0, _WTC,
+    0, () => WorkloadTypeConcurrency$
+];
 var WorkspaceAssociationSearchConditionList = [1, n0, _WASCL,
     0, () => WorkspaceAssociationSearchCriteria$
 ];

package/dist-types/commands/CreateRoutingProfileCommand.d.ts

@@ -59,10 +59,19 @@ declare const CreateRoutingProfileCommand_base: {
  *   MediaConcurrencies: [ // MediaConcurrencies // required
  *     { // MediaConcurrency
  *       Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- *       Concurrency: Number("int"), // required
+ *       Concurrency: Number("int"),
  *       CrossChannelBehavior: { // CrossChannelBehavior
  *         BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  *       },
+ *       WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ *         { // WorkloadTypeConcurrency
+ *           WorkloadType: "STRING_VALUE", // required
+ *           Concurrency: Number("int"), // required
+ *           CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ *             ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ *           },
+ *         },
+ *       ],
  *     },
  *   ],
  *   Tags: { // TagMap

package/dist-types/commands/CreateTaskTemplateCommand.d.ts

@@ -1,5 +1,6 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { CreateTaskTemplateRequest, CreateTaskTemplateResponse } from "../models/models_0";
+import type { CreateTaskTemplateRequest } from "../models/models_0";
+import type { CreateTaskTemplateResponse } from "../models/models_1";
 /**
  * @public
  */

package/dist-types/commands/DescribeRoutingProfileCommand.d.ts

@@ -55,10 +55,19 @@ declare const DescribeRoutingProfileCommand_base: {
  * //     MediaConcurrencies: [ // MediaConcurrencies
  * //       { // MediaConcurrency
  * //         Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- * //         Concurrency: Number("int"), // required
+ * //         Concurrency: Number("int"),
  * //         CrossChannelBehavior: { // CrossChannelBehavior
  * //           BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  * //         },
+ * //         WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ * //           { // WorkloadTypeConcurrency
+ * //             WorkloadType: "STRING_VALUE", // required
+ * //             Concurrency: Number("int"), // required
+ * //             CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ * //               ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ * //             },
+ * //           },
+ * //         ],
  * //       },
  * //     ],
  * //     DefaultOutboundQueueId: "STRING_VALUE",

package/dist-types/commands/GetContactMetricsCommand.d.ts

@@ -1,5 +1,6 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { GetContactMetricsRequest, GetContactMetricsResponse } from "../models/models_1";
+import type { GetContactMetricsRequest } from "../models/models_1";
+import type { GetContactMetricsResponse } from "../models/models_2";
 /**
  * @public
  */

package/dist-types/commands/GetCrossRegionRoutingCommand.d.ts

@@ -1,6 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { GetCrossRegionRoutingRequest } from "../models/models_1";
-import type { GetCrossRegionRoutingResponse } from "../models/models_2";
+import type { GetCrossRegionRoutingRequest, GetCrossRegionRoutingResponse } from "../models/models_2";
 /**
  * @public
  */

package/dist-types/commands/SearchAgentStatusesCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { SearchAgentStatusesResponse } from "../models/models_2";
+import type { SearchAgentStatusesResponse } from "../models/models_3";
 import type { SearchAgentStatusesRequest } from "../models/models_4";
 /**
  * @public

package/dist-types/commands/SearchAvailablePhoneNumbersCommand.d.ts

@@ -1,6 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { SearchAvailablePhoneNumbersRequest } from "../models/models_2";
-import type { SearchAvailablePhoneNumbersResponse } from "../models/models_3";
+import type { SearchAvailablePhoneNumbersRequest, SearchAvailablePhoneNumbersResponse } from "../models/models_3";
 /**
  * @public
  */

package/dist-types/commands/SearchRoutingProfilesCommand.d.ts

@@ -101,10 +101,19 @@ declare const SearchRoutingProfilesCommand_base: {
  * //       MediaConcurrencies: [ // MediaConcurrencies
  * //         { // MediaConcurrency
  * //           Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- * //           Concurrency: Number("int"), // required
+ * //           Concurrency: Number("int"),
  * //           CrossChannelBehavior: { // CrossChannelBehavior
  * //             BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  * //           },
+ * //           WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ * //             { // WorkloadTypeConcurrency
+ * //               WorkloadType: "STRING_VALUE", // required
+ * //               Concurrency: Number("int"), // required
+ * //               CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ * //                 ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ * //               },
+ * //             },
+ * //           ],
  * //         },
  * //       ],
  * //       DefaultOutboundQueueId: "STRING_VALUE",

package/dist-types/commands/UpdateRoutingProfileConcurrencyCommand.d.ts

@@ -39,10 +39,19 @@ declare const UpdateRoutingProfileConcurrencyCommand_base: {
  *   MediaConcurrencies: [ // MediaConcurrencies // required
  *     { // MediaConcurrency
  *       Channel: "VOICE" || "CHAT" || "TASK" || "EMAIL", // required
- *       Concurrency: Number("int"), // required
+ *       Concurrency: Number("int"),
  *       CrossChannelBehavior: { // CrossChannelBehavior
  *         BehaviorType: "ROUTE_CURRENT_CHANNEL_ONLY" || "ROUTE_ANY_CHANNEL", // required
  *       },
+ *       WorkloadTypeConcurrencies: [ // WorkloadTypeConcurrencies
+ *         { // WorkloadTypeConcurrency
+ *           WorkloadType: "STRING_VALUE", // required
+ *           Concurrency: Number("int"), // required
+ *           CrossChannelWorkloadBehavior: { // CrossChannelWorkloadBehavior
+ *             ChannelWorkloadBehaviorType: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY" || "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY" || "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE",
+ *           },
+ *         },
+ *       ],
  *     },
  *   ],
  * };

package/dist-types/commands/UpdateUserIdentityInfoCommand.d.ts

@@ -1,5 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserIdentityInfoRequest } from "../models/models_3";
+import type { UpdateUserIdentityInfoRequest } from "../models/models_4";
 /**
  * @public
  */

package/dist-types/commands/UpdateUserNotificationStatusCommand.d.ts

@@ -1,6 +1,5 @@
 import type { MetadataBearer as __MetadataBearer } from "@smithy/types";
-import type { UpdateUserNotificationStatusRequest } from "../models/models_3";
-import type { UpdateUserNotificationStatusResponse } from "../models/models_4";
+import type { UpdateUserNotificationStatusRequest, UpdateUserNotificationStatusResponse } from "../models/models_4";
 /**
  * @public
  */

package/dist-types/models/enums.d.ts

@@ -1137,6 +1137,19 @@ export declare const BehaviorType: {
  * @public
  */
 export type BehaviorType = (typeof BehaviorType)[keyof typeof BehaviorType];
+/**
+ * @public
+ * @enum
+ */
+export declare const ChannelWorkloadBehaviorType: {
+    readonly ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE: "ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE";
+    readonly ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY";
+    readonly ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY: "ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY";
+};
+/**
+ * @public
+ */
+export type ChannelWorkloadBehaviorType = (typeof ChannelWorkloadBehaviorType)[keyof typeof ChannelWorkloadBehaviorType];
 /**
  * @public
  * @enum

package/dist-types/models/errors.d.ts

@@ -1,7 +1,8 @@
 import type { ExceptionOptionType as __ExceptionOptionType } from "@smithy/core/client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
 import type { ResourceType } from "./enums";
-import type { InvalidRequestExceptionReason, ProblemDetail, PropertyValidationExceptionProperty, ServiceQuotaExceededExceptionReason } from "./models_0";
+import type { InvalidRequestExceptionReason, ProblemDetail, ServiceQuotaExceededExceptionReason } from "./models_0";
+import type { PropertyValidationExceptionProperty } from "./models_1";
 /**
  * <p>You do not have sufficient permissions to perform this action.</p>
  * @public

package/dist-types/models/models_0.d.ts

@@ -1,4 +1,4 @@
-import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MetricFilterBooleanConditionComparison, MetricFilterNumberConditionComparison, MetricFilterStringConditionComparison, MetricStatus, MetricUnit, MultiSelectQuestionRuleCategoryAutomationCondition, NotFoundBehaviorType, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PreEvaluationFilterOperator, PreEvaluationFilterResourceType, PreEvaluationFilterType, PropertyValidationExceptionReason, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TaskTemplateStatus, TrendIndicator, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
+import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ChannelWorkloadBehaviorType, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MetricFilterBooleanConditionComparison, MetricFilterNumberConditionComparison, MetricFilterStringConditionComparison, MetricStatus, MetricUnit, MultiSelectQuestionRuleCategoryAutomationCondition, NotFoundBehaviorType, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PreEvaluationFilterOperator, PreEvaluationFilterResourceType, PreEvaluationFilterType, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TaskTemplateStatus, TrendIndicator, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
 /**
  * <p>Information about an action.</p>
  * @public
@@ -5906,6 +5906,45 @@ export interface CrossChannelBehavior {
      */
     BehaviorType: BehaviorType | undefined;
 }
+/**
+ * <p>Defines the cross-channel and workload type routing behavior that allows an agent working on a contact to be
+ *    offered a contact from a different channel or workload type.</p>
+ * @public
+ */
+export interface CrossChannelWorkloadBehavior {
+    /**
+     * <p>Specifies the routing behavior for an agent handling their current channel and workload type.</p>
+     * @public
+     */
+    ChannelWorkloadBehaviorType?: ChannelWorkloadBehaviorType | undefined;
+}
+/**
+ * <p>Defines the maximum number of contacts an agent can handle simultaneously for a specific channel and workload
+ *    type combination.</p>
+ * @public
+ */
+export interface WorkloadTypeConcurrency {
+    /**
+     * <p>The value of the workload type.</p>
+     * @public
+     */
+    WorkloadType: string | undefined;
+    /**
+     * <p>The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type
+     *    combination.</p>
+     *          <p>Valid Range for <code>VOICE</code>: Minimum value of 1. Maximum value of 1.</p>
+     *          <p>Valid Range for <code>CHAT</code>: Minimum value of 1. Maximum value of 10.</p>
+     *          <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
+     * @public
+     */
+    Concurrency: number | undefined;
+    /**
+     * <p>Defines the cross-channel and workload type routing behavior for each channel and workload type combination
+     *    that is enabled for this Routing Profile.</p>
+     * @public
+     */
+    CrossChannelWorkloadBehavior?: CrossChannelWorkloadBehavior | undefined;
+}
 /**
  * <p>Contains information about which channels are supported, and how many contacts an agent can have on a channel
  *    simultaneously.</p>
@@ -5924,7 +5963,7 @@ export interface MediaConcurrency {
      *          <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
      * @public
      */
-    Concurrency: number | undefined;
+    Concurrency?: number | undefined;
     /**
      * <p>Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For
      *    example, this allows you to offer an agent a different contact from another channel when they are currently working
@@ -5932,6 +5971,12 @@ export interface MediaConcurrency {
      * @public
      */
     CrossChannelBehavior?: CrossChannelBehavior | undefined;
+    /**
+     * <p>Defines the list of workload type concurrency configurations for a channel. When provided, enables granular
+     *    concurrency control based on workload type values.</p>
+     * @public
+     */
+    WorkloadTypeConcurrencies?: WorkloadTypeConcurrency[] | undefined;
 }
 /**
  * @public
@@ -6843,39 +6888,3 @@ export interface CreateTaskTemplateRequest {
      */
     ClientToken?: string | undefined;
 }
-/**
- * @public
- */
-export interface CreateTaskTemplateResponse {
-    /**
-     * <p>The identifier of the task template resource.</p>
-     * @public
-     */
-    Id: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) for the task template resource.</p>
-     * @public
-     */
-    Arn: string | undefined;
-}
-/**
- * <p>Contains information about why a property is not valid.</p>
- * @public
- */
-export interface PropertyValidationExceptionProperty {
-    /**
-     * <p>The full property path.</p>
-     * @public
-     */
-    PropertyPath: string | undefined;
-    /**
-     * <p>Why the property is not valid.</p>
-     * @public
-     */
-    Reason: PropertyValidationExceptionReason | undefined;
-    /**
-     * <p>A message describing why the property is not valid.</p>
-     * @public
-     */
-    Message: string | undefined;
-}

package/dist-types/models/models_1.d.ts

@@ -1,5 +1,41 @@
-import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, AvailableFilterType, Channel, ContactField, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, LocaleCode, MediaStreamType, MediaType, MetricCreationMethod, MetricStatus, MetricType, MetricUnit, NextContactType, NotificationPriority, OverrideType, ParticipantType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, PhoneType, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RuleCapabilityTier, RulePublishStatus, Status, StorageType, TestCaseEntryPointType, TestCaseStatus, TrafficDistributionGroupStatus, TrendIndicator, UseCaseType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceEnhancementMode, WorkspaceFontFamily } from "./enums";
+import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, AvailableFilterType, Channel, ContactField, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, LocaleCode, MediaStreamType, MediaType, MetricCreationMethod, MetricStatus, MetricType, MetricUnit, NextContactType, NotificationPriority, OverrideType, ParticipantType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, PhoneType, PropertyValidationExceptionReason, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RuleCapabilityTier, RulePublishStatus, Status, StorageType, TestCaseEntryPointType, TestCaseStatus, TrafficDistributionGroupStatus, TrendIndicator, UseCaseType, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, VoiceEnhancementMode, WorkspaceFontFamily } from "./enums";
 import type { AfterContactWorkConfigPerChannel, AgentQualityMetrics, AgentsCriteria, AgentStatus, AiAgentInfo, AliasConfiguration, AllowedExtension, AudioQualityMetricsInfo, CreatedByInfo, DataTableLockVersion, DeviceInfo, ExternalInvocationConfiguration, ExtractionConfiguration, ExtractionDefinitionDisplay, FailedBatchAssociationSummary, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, LexBot, LexV2Bot, MediaConcurrency, MetricCalculation, OutboundCallerConfig, OutboundEmailConfig, ParticipantCapabilities, PredefinedAttributeValues, PreEvaluationFilters, PrimaryValue, QuickConnectConfig, RecurrenceConfig, RoutingProfileQueueReference, RuleAction, RuleTriggerEventSource, SecurityProfileItem, SuccessfulBatchAssociationSummary, Validation } from "./models_0";
+/**
+ * @public
+ */
+export interface CreateTaskTemplateResponse {
+    /**
+     * <p>The identifier of the task template resource.</p>
+     * @public
+     */
+    Id: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the task template resource.</p>
+     * @public
+     */
+    Arn: string | undefined;
+}
+/**
+ * <p>Contains information about why a property is not valid.</p>
+ * @public
+ */
+export interface PropertyValidationExceptionProperty {
+    /**
+     * <p>The full property path.</p>
+     * @public
+     */
+    PropertyPath: string | undefined;
+    /**
+     * <p>Why the property is not valid.</p>
+     * @public
+     */
+    Reason: PropertyValidationExceptionReason | undefined;
+    /**
+     * <p>A message describing why the property is not valid.</p>
+     * @public
+     */
+    Message: string | undefined;
+}
 /**
  * <p>Parameters for initiating a chat test.</p>
  * @public
@@ -7059,36 +7095,3 @@ export interface ContactMetricResult {
      */
     Value: ContactMetricValue | undefined;
 }
-/**
- * @public
- */
-export interface GetContactMetricsResponse {
-    /**
-     * <p>A list of metric results containing the calculated values for each requested metric. Each result includes
-     *    the metric name and its corresponding value. For example, POSITION_IN_QUEUE returns a numeric value representing
-     *    the contact's position in queue, and ESTIMATED_WAIT_TIME returns the predicted wait time in seconds.</p>
-     * @public
-     */
-    MetricResults?: ContactMetricResult[] | undefined;
-    /**
-     * <p>The unique identifier of the contact for which metrics were retrieved. This matches the ContactId provided
-     *    in the request.</p>
-     * @public
-     */
-    Id?: string | undefined;
-    /**
-     * <p>The ARN of the contact for which metrics were retrieved.</p>
-     * @public
-     */
-    Arn?: string | undefined;
-}
-/**
- * @public
- */
-export interface GetCrossRegionRoutingRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-}