@aws-sdk/client-connect 3.1107.0 → 3.1109.0

package/dist-types/models/models_0.d.ts

@@ -1,4 +1,4 @@
-import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MultiSelectQuestionRuleCategoryAutomationCondition, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PhoneType, PropertyValidationExceptionReason, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TaskTemplateStatus, TestCaseEntryPointType, TestCaseStatus, UseCaseType, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
+import type { AccessType, ActionType, AgentAvailabilityTimer, AgentStatusState, AgentStatusType, AiUseCase, AllowedUserAction, ApplicationType, AttachedFileInvalidRequestExceptionReason, AttachedFileServiceQuotaExceededExceptionReason, AuthCodeEntityType, BehaviorType, Channel, ConfigurableNotificationPriority, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactInteractionType, ContactState, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DeviceType, DirectoryType, EncryptionType, EndpointType, EntityType, EvaluationFormItemEnablementSourceType, EvaluationFormItemEnablementSourceValueType, EvaluationFormItemSourceValuesComparator, EvaluationFormLanguageCode, EvaluationFormMultiSelectQuestionDisplayMode, EvaluationFormQuestionAutomationAnswerSourceType, EvaluationFormScoringMode, EvaluationFormScoringStatus, EvaluationFormSingleSelectQuestionDisplayMode, EvaluationReviewNotificationRecipientType, EventSourceName, FailureReasonCode, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowModuleType, HoursOfOperationDays, InstanceStorageResourceType, IntegrationType, ListFlowAssociationResourceType, LocaleCode, MetricFilterBooleanConditionComparison, MetricFilterNumberConditionComparison, MetricFilterStringConditionComparison, MetricStatus, MetricUnit, MultiSelectQuestionRuleCategoryAutomationCondition, NotificationContentType, NotificationDeliveryType, NumericQuestionPropertyAutomationLabel, OutboundStrategyType, OverrideDays, OverrideType, ParticipantRole, ParticipantState, PerformanceCategoryName, PropertyValidationExceptionReason, QuickConnectType, RecurrenceFrequency, ReferenceStatus, ReferenceType, RehydrationType, RulePublishStatus, ScreenShareCapability, SingleSelectQuestionRuleCategoryAutomationCondition, SlaAssignmentType, SlaType, SourceType, StorageType, StringComparisonType, TaskTemplateFieldType, TaskTemplateStatus, TestCaseEntryPointType, TestCaseStatus, TrendIndicator, UseCaseType, VideoCapability, VocabularyLanguageCode, VoiceEnhancementMode } from "./enums";
 /**
  * <p>Information about an action.</p>
  * @public
@@ -4868,6 +4868,190 @@ export interface CreateIntegrationAssociationResponse {
      */
     IntegrationAssociationArn?: string | undefined;
 }
+/**
+ * <p>A boolean comparison condition for metric filters.</p>
+ * @public
+ */
+export interface MetricFilterBooleanCondition {
+    /**
+     * <p>The comparison operator. Valid values: <code>IS_TRUE</code> (matches when the field is true) | <code>IS_FALSE</code> (matches when the field is false).</p>
+     * @public
+     */
+    Comparison: MetricFilterBooleanConditionComparison | undefined;
+}
+/**
+ * <p>A numeric comparison condition for metric filters.</p>
+ * @public
+ */
+export interface MetricFilterNumberCondition {
+    /**
+     * <p>The comparison operator. Valid values: <code>LESSER</code> (less than) | <code>LESSER_OR_EQUAL</code> (less than or equal to) | <code>GREATER</code> (greater than) | <code>GREATER_OR_EQUAL</code> (greater than or equal to).</p>
+     * @public
+     */
+    Comparison: MetricFilterNumberConditionComparison | undefined;
+    /**
+     * <p>The numeric values to compare against.</p>
+     * @public
+     */
+    Values: number[] | undefined;
+}
+/**
+ * <p>A string comparison condition for metric filters.</p>
+ * @public
+ */
+export interface MetricFilterStringCondition {
+    /**
+     * <p>The comparison operator. Valid values: <code>MATCHES_ANY</code> (matches any of the specified values) | <code>MATCHES_NONE</code> (matches none of the specified values).</p>
+     * @public
+     */
+    Comparison: MetricFilterStringConditionComparison | undefined;
+    /**
+     * <p>The string values to compare against.</p>
+     * @public
+     */
+    Values: string[] | undefined;
+}
+/**
+ * <p>A filter condition applied to a metric component in a calculation. Filters restrict the data included in the metric computation.</p>
+ * @public
+ */
+export interface MetricFilter {
+    /**
+     * <p>The key identifying the field to filter on.</p>
+     * @public
+     */
+    MetricFilterKey: string | undefined;
+    /**
+     * <p>Specifies whether the filter condition is negated. When set to <code>true</code>, the filter excludes matching data instead of including it.</p>
+     * @public
+     */
+    Negate?: boolean | undefined;
+    /**
+     * <p>A numeric comparison condition.</p>
+     * @public
+     */
+    NumberCondition?: MetricFilterNumberCondition | undefined;
+    /**
+     * <p>A string comparison condition.</p>
+     * @public
+     */
+    StringCondition?: MetricFilterStringCondition | undefined;
+    /**
+     * <p>A boolean comparison condition.</p>
+     * @public
+     */
+    BooleanCondition?: MetricFilterBooleanCondition | undefined;
+}
+/**
+ * <p>Represents a component metric referenced in a custom metric calculation formula.</p>
+ * @public
+ */
+export interface CalculationComponent {
+    /**
+     * <p>The alias used to reference this component in the calculation expression.</p>
+     * @public
+     */
+    Alias: string | undefined;
+    /**
+     * <p>The name of an AWS-managed metric used in this calculation component (for example, <code>CONTACTS_HANDLED</code>). Mutually exclusive with <code>MetricId</code>.</p>
+     * @public
+     */
+    MetricName?: string | undefined;
+    /**
+     * <p>The ARN of an AWS-managed metric used in this calculation component. Mutually exclusive with <code>MetricName</code>.</p>
+     * @public
+     */
+    MetricId?: string | undefined;
+    /**
+     * <p>The filters applied to the calculation component.</p>
+     * @public
+     */
+    MetricFilters?: MetricFilter[] | undefined;
+}
+/**
+ * <p>Contains the formula and component metrics that define a custom metric calculation.</p>
+ * @public
+ */
+export interface MetricCalculation {
+    /**
+     * <p>The list of component metrics referenced in the calculation formula. Each component has an alias used in the formula expression.</p>
+     * @public
+     */
+    CalculationComponents: CalculationComponent[] | undefined;
+    /**
+     * <p>The formula expression that defines how the metric is calculated. Uses component aliases (for example, <code>100 * SUM(M1) / SUM(M2)</code>).</p>
+     * @public
+     */
+    Calculation: string | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateMetricRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The name of the metric.</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>The calculation definition for the metric, including the formula expression and the component metrics it references.</p>
+     * @public
+     */
+    MetricCalculation: MetricCalculation | undefined;
+    /**
+     * <p>The display unit for the metric's data.</p>
+     * @public
+     */
+    Unit: MetricUnit | undefined;
+    /**
+     * <p>The publish status of the metric. Set to <code>PUBLISHED</code> to make the metric available for use in dashboards and reports, or <code>SAVED</code> to keep it in draft state.</p>
+     * @public
+     */
+    Status?: MetricStatus | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The description of the metric.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>How an increase in the metric value should be interpreted. Valid values: <code>POSITIVE</code>, <code>NEUTRAL</code>, <code>NEGATIVE</code>.</p>
+     * @public
+     */
+    PositiveTrendIndicator?: TrendIndicator | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateMetricResponse {
+    /**
+     * <p>The Amazon Resource Name (ARN) of the metric.</p>
+     * @public
+     */
+    MetricArn: string | undefined;
+    /**
+     * <p>The identifier of the metric.</p>
+     * @public
+     */
+    MetricId: string | undefined;
+}
 /**
  * @public
  */
@@ -6732,287 +6916,3 @@ export interface AutoAcceptConfig {
      */
     AgentFirstCallbackAutoAccept?: boolean | undefined;
 }
-/**
- * <p>Contains information about the identity of a user.</p>
- *          <note>
- *             <p>For Connect Customer instances that are created with the <code>EXISTING_DIRECTORY</code> identity management
- *     type, <code>FirstName</code>, <code>LastName</code>, and <code>Email</code> cannot be updated from within Connect Customer because they are managed by the directory.</p>
- *          </note>
- *          <important>
- *             <p>The <code>FirstName</code> and <code>LastName</code> length constraints below apply only to instances using
- *     SAML for identity management. If you are using Connect Customer for identity management, the length constraints
- *     are 1-255 for <code>FirstName</code>, and 1-256 for <code>LastName</code>. </p>
- *          </important>
- * @public
- */
-export interface UserIdentityInfo {
-    /**
-     * <p>The first name. This is required if you are using Connect Customer or SAML for identity management. Inputs
-     *    must be in Unicode Normalization Form C (NFC). Text containing characters in a non-NFC form (for example, decomposed
-     *    characters or combining marks) are not accepted.</p>
-     * @public
-     */
-    FirstName?: string | undefined;
-    /**
-     * <p>The last name. This is required if you are using Connect Customer or SAML for identity management. Inputs must
-     *    be in Unicode Normalization Form C (NFC). Text containing characters in a non-NFC form (for example, decomposed
-     *    characters or combining marks) are not accepted.</p>
-     * @public
-     */
-    LastName?: string | undefined;
-    /**
-     * <p>The email address. If you are using SAML for identity management and include this parameter, an error is
-     *    returned.</p>
-     * @public
-     */
-    Email?: string | undefined;
-    /**
-     * <p>The user's secondary email address. If you provide a secondary email, the user receives email notifications -
-     *    other than password reset notifications - to this email address instead of to their primary email address.</p>
-     *          <p>Pattern: <code>(?=^.\{0,265\}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]\{2,63\}</code>
-     *          </p>
-     * @public
-     */
-    SecondaryEmail?: string | undefined;
-    /**
-     * <p>The user's mobile number.</p>
-     * @public
-     */
-    Mobile?: string | undefined;
-}
-/**
- * <p>Configuration settings for persistent connection for a specific channel.</p>
- * @public
- */
-export interface PersistentConnectionConfig {
-    /**
-     * <p>Configuration settings for persistent connection. <b>Only <code>VOICE</code> is supported for this data type.</b>
-     *          </p>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>Indicates whether persistent connection is enabled. When enabled, the agent's connection is maintained after a call ends, enabling subsequent calls to connect faster.</p>
-     * @public
-     */
-    PersistentConnection: boolean | undefined;
-}
-/**
- * <p>Contains information about the phone configuration settings for a user.</p>
- * @public
- */
-export interface UserPhoneConfig {
-    /**
-     * <p>The phone type.</p>
-     * @public
-     */
-    PhoneType?: PhoneType | undefined;
-    /**
-     * <p>The Auto accept setting.</p>
-     * @public
-     */
-    AutoAccept?: boolean | undefined;
-    /**
-     * <p>The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of 0 and a maximum
-     *    value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a specific amount of ACW time. It
-     *    essentially means an indefinite amount of time. When the conversation ends, ACW starts; the agent must choose Close
-     *    contact to end ACW. </p>
-     *          <note>
-     *             <p>When returned by a <code>SearchUsers</code> call, <code>AfterContactWorkTimeLimit</code> is returned in
-     *     milliseconds. </p>
-     *          </note>
-     * @public
-     */
-    AfterContactWorkTimeLimit?: number | undefined;
-    /**
-     * <p>The phone number for the user's desk phone.</p>
-     * @public
-     */
-    DeskPhoneNumber?: string | undefined;
-    /**
-     * <p>The persistent connection setting for the user.</p>
-     * @public
-     */
-    PersistentConnection?: boolean | undefined;
-}
-/**
- * <p>Configuration settings for phone type and phone number.</p>
- * @public
- */
-export interface PhoneNumberConfig {
-    /**
-     * <p>The channel for this phone number configuration. <b>Only <code>VOICE</code> is supported for this data type.</b>
-     *          </p>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>The phone type. Valid values: SOFT_PHONE, DESK_PHONE.</p>
-     * @public
-     */
-    PhoneType: PhoneType | undefined;
-    /**
-     * <p>The phone number for the user's desk phone.</p>
-     * @public
-     */
-    PhoneNumber?: string | undefined;
-}
-/**
- * <p>Configuration settings for voice enhancement.</p>
- * @public
- */
-export interface VoiceEnhancementConfig {
-    /**
-     * <p>The channel for this voice enhancement configuration. <b>Only <code>VOICE</code> is supported for this data type.</b>
-     *          </p>
-     * @public
-     */
-    Channel: Channel | undefined;
-    /**
-     * <p>The voice enhancement mode.</p>
-     * @public
-     */
-    VoiceEnhancementMode: VoiceEnhancementMode | undefined;
-}
-/**
- * @public
- */
-export interface CreateUserRequest {
-    /**
-     * <p>The user name for the account. For instances not using SAML for identity management, the user name can include
-     *    up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters
-     *    from [a-zA-Z0-9_-.\@]+.</p>
-     *          <p>Username can include @ only if used in an email format. For example:</p>
-     *          <ul>
-     *             <li>
-     *                <p>Correct: testuser</p>
-     *             </li>
-     *             <li>
-     *                <p>Correct: testuser@example.com</p>
-     *             </li>
-     *             <li>
-     *                <p>Incorrect: testuser@example</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    Username: string | undefined;
-    /**
-     * <p>The password for the user account. A password is required if you are using Connect Customer for identity
-     *    management. Otherwise, it is an error to include a password.</p>
-     * @public
-     */
-    Password?: string | undefined;
-    /**
-     * <p>The information about the identity of the user.</p>
-     * @public
-     */
-    IdentityInfo?: UserIdentityInfo | undefined;
-    /**
-     * <p>The phone settings for the user. This parameter is optional. If not provided, the user can be configured using channel-specific parameters such as <code>AutoAcceptConfigs</code>, <code>AfterContactWorkConfigs</code>, <code>PhoneNumberConfigs</code>, <code>PersistentConnectionConfigs</code>, and <code>VoiceEnhancementConfigs</code>.</p>
-     * @public
-     */
-    PhoneConfig?: UserPhoneConfig | undefined;
-    /**
-     * <p>The identifier of the user account in the directory used for identity management. If Connect Customer cannot
-     *    access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume
-     *    that Connect Customer cannot access the directory. Otherwise, the identity information is used to authenticate
-     *    users from your directory.</p>
-     *          <p>This parameter is required if you are using an existing directory for identity management in Connect Customer
-     *    when Connect Customer cannot access your directory to authenticate users. If you are using SAML for identity
-     *    management and include this parameter, an error is returned.</p>
-     * @public
-     */
-    DirectoryUserId?: string | undefined;
-    /**
-     * <p>The identifier of the security profile for the user.</p>
-     * @public
-     */
-    SecurityProfileIds: string[] | undefined;
-    /**
-     * <p>The identifier of the routing profile for the user.</p>
-     * @public
-     */
-    RoutingProfileId: string | undefined;
-    /**
-     * <p>The identifier of the hierarchy group for the user.</p>
-     * @public
-     */
-    HierarchyGroupId?: string | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The list of auto-accept configuration settings for each channel.</p>
-     * @public
-     */
-    AutoAcceptConfigs?: AutoAcceptConfig[] | undefined;
-    /**
-     * <p>The list of after contact work (ACW) timeout configuration settings for each channel.</p>
-     * @public
-     */
-    AfterContactWorkConfigs?: AfterContactWorkConfigPerChannel[] | undefined;
-    /**
-     * <p>The list of phone number configuration settings for each channel.</p>
-     * @public
-     */
-    PhoneNumberConfigs?: PhoneNumberConfig[] | undefined;
-    /**
-     * <p>The list of persistent connection configuration settings for each channel.</p>
-     * @public
-     */
-    PersistentConnectionConfigs?: PersistentConnectionConfig[] | undefined;
-    /**
-     * <p>The list of voice enhancement configuration settings for each channel.</p>
-     * @public
-     */
-    VoiceEnhancementConfigs?: VoiceEnhancementConfig[] | undefined;
-    /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
-     * @public
-     */
-    Tags?: Record<string, string> | undefined;
-}
-/**
- * @public
- */
-export interface CreateUserResponse {
-    /**
-     * <p>The identifier of the user account.</p>
-     * @public
-     */
-    UserId?: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the user account.</p>
-     * @public
-     */
-    UserArn?: string | undefined;
-}
-/**
- * @public
- */
-export interface CreateUserHierarchyGroupRequest {
-    /**
-     * <p>The name of the user hierarchy group. Must not be more than 100 characters.</p>
-     * @public
-     */
-    Name: string | undefined;
-    /**
-     * <p>The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID
-     *    is null.</p>
-     * @public
-     */
-    ParentGroupId?: string | undefined;
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
-     * @public
-     */
-    Tags?: Record<string, string> | undefined;
-}