@aws-sdk/client-connect 3.1079.0 → 3.1081.0

package/dist-types/models/models_2.d.ts

@@ -1,6 +1,539 @@
-import type { AgentStatusType, AiUseCase, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DateTimeComparisonType, DecimalComparisonType, DirectoryType, EntityType, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, FilterV2StringConditionComparisonOperator, InstanceStatus, InstanceStorageResourceType, IntegrationType, IntervalPeriod, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, NumberComparisonType, ParticipantRole, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, SourceType, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
+import type { AgentStatusType, ArtifactStatus, AttachmentScope, AutoEvaluationStatus, BooleanComparisonType, Channel, Comparison, ContactEvaluationAttributeComparisonType, ContactEvaluationAttributeKey, ContactFlowModuleState, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactParticipantRole, ContactRecordingType, DataTableAttributeValueType, DateTimeComparisonType, DecimalComparisonType, DirectoryType, EntityType, EvaluationFormVersionStatus, EvaluationStatus, EvaluationType, EventSourceName, ExecutionRecordStatus, FilterV2StringConditionComparisonOperator, Grouping, HistoricalMetricName, InstanceStatus, InstanceStorageResourceType, IntegrationType, IntervalPeriod, LexVersion, ListFlowAssociationResourceType, LocaleCode, MediaType, MonitorCapability, NotificationPriority, NotificationSource, NotificationStatus, NumberComparisonType, ParticipantRole, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, QueueType, QuickConnectType, RealTimeContactAnalysisOutputType, RealTimeContactAnalysisPostContactSummaryFailureCode, RealTimeContactAnalysisPostContactSummaryStatus, RealTimeContactAnalysisSegmentType, RealTimeContactAnalysisSentimentLabel, RealTimeContactAnalysisStatus, RealTimeContactAnalysisSupportedChannel, ReferenceStatus, ReferenceType, RulePublishStatus, SearchContactsMatchType, SearchContactsTimeRangeConditionType, SearchContactsTimeRangeType, SortableFieldName, SortOrder, SourceType, Statistic, TaskTemplateStatus, TestCaseExecutionStatus, TestCaseStatus, TrafficDistributionGroupStatus, Unit, UseCaseType, ViewStatus, ViewType, VocabularyLanguageCode } from "./enums";
 import type { ActionSummary, AgentConfig, AgentHierarchyGroups, AgentStatus, AgentStatusSummary, AiAgentsCriteria, AnalyticsDataAssociationResult, Application, ControlPlaneAttributeFilter, DataTableLockVersion, Distribution, FlowAssociationSummary, FlowModule, InstanceStorageConfig, LexBot, LexV2Bot, PrimaryValueResponse, SecurityProfileItem, TagCondition, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, UserProficiency } from "./models_0";
-import type { Attribute, ContactFlow, ContactFlowModule, DataTable, DataTableAttribute, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, HierarchyGroupSummary, HistoricalMetricResult, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
+import type { Attribute, ContactFlow, ContactFlowModule, DataTableAttribute, Dimensions, EvaluationContactParticipant, EvaluationScore, ExtensionConfiguration, Filters, HierarchyGroupSummary, HoursOfOperationOverride, HoursOfOperationsIdentifier, Notification } from "./models_1";
+/**
+ * <p>Contains information about the threshold for service level metrics.</p>
+ * @public
+ */
+export interface Threshold {
+    /**
+     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
+     * @public
+     */
+    Comparison?: Comparison | undefined;
+    /**
+     * <p>The threshold value to compare.</p>
+     * @public
+     */
+    ThresholdValue?: number | undefined;
+}
+/**
+ * <p>Contains information about a historical metric. </p>
+ * @public
+ */
+export interface HistoricalMetric {
+    /**
+     * <p>The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed
+     *    description in the <i>Connect Customer Administrator Guide</i>. </p>
+     *          <dl>
+     *             <dt>ABANDON_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>API_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback contacts
+     *        handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts abandoned</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up
+     *        first</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_CONSULTED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts consulted</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts handled
+     *        incoming</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts handled
+     *        outbound</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
+     *        disconnect</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_MISSED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts transferred in</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
+     *        queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
+     *        out</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
+     *        queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
+     *        agent interaction and customer hold time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent
+     *        interaction time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>OCCUPANCY</dt>
+     *             <dd>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUE_ANSWER_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average queue answer
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUED_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: MAX</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SERVICE_LEVEL</dt>
+     *             <dd>
+     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
+     *       For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a>
+     *                </p>
+     *             </dd>
+     *          </dl>
+     * @public
+     */
+    Name?: HistoricalMetricName | undefined;
+    /**
+     * <p>The threshold for the metric, used with service level metrics.</p>
+     * @public
+     */
+    Threshold?: Threshold | undefined;
+    /**
+     * <p>The statistic for the metric.</p>
+     * @public
+     */
+    Statistic?: Statistic | undefined;
+    /**
+     * <p>The unit for the metric.</p>
+     * @public
+     */
+    Unit?: Unit | undefined;
+}
+/**
+ * @public
+ */
+export interface GetMetricDataRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of
+     *    historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10,
+     *    10:15.</p>
+     *          <p>The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available
+     *    only for 24 hours.</p>
+     * @public
+     */
+    StartTime: Date | undefined;
+    /**
+     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical
+     *    metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be
+     *    later than the start time timestamp.</p>
+     *          <p>The time range between the start and end time must be less than 24 hours.</p>
+     * @public
+     */
+    EndTime: Date | undefined;
+    /**
+     * <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the
+     *    resources associated with the queues or channels included in the filter. You can include both queue IDs and queue
+     *    ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>
+     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for
+     *    more up-to-date features.</p>
+     *          <note>
+     *             <p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of
+     *     the queue.</p>
+     *          </note>
+     * @public
+     */
+    Filters: Filters | undefined;
+    /**
+     * <p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics
+     *    returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all
+     *    queues.</p>
+     *          <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
+     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for
+     *    more up-to-date features.</p>
+     * @public
+     */
+    Groupings?: Grouping[] | undefined;
+    /**
+     * <p>The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics
+     *    are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p>
+     *          <note>
+     *             <p>This API does not support a contacts incoming metric (there's
+     *     no CONTACTS_INCOMING metric missing from the documented list). </p>
+     *          </note>
+     *          <dl>
+     *             <dt>ABANDON_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>API_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>AVG_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback contacts
+     *        handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_ABANDONED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts abandoned</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up
+     *        first</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_CONSULTED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts consulted</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts handled
+     *        incoming</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts handled
+     *        outbound</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
+     *        disconnect</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_MISSED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_QUEUED</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts transferred in</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
+     *        queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
+     *        out</a>
+     *                </p>
+     *             </dd>
+     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
+     *             <dd>
+     *                <p>Unit: COUNT</p>
+     *                <p>Statistic: SUM</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
+     *        queue</a>
+     *                </p>
+     *             </dd>
+     *             <dt>HANDLE_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
+     *        agent interaction and customer hold time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>INTERACTION_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent
+     *        interaction time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>OCCUPANCY</dt>
+     *             <dd>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUE_ANSWER_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average queue answer
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>QUEUED_TIME</dt>
+     *             <dd>
+     *                <p>Unit: SECONDS</p>
+     *                <p>Statistic: MAX</p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
+     *                </p>
+     *             </dd>
+     *             <dt>SERVICE_LEVEL</dt>
+     *             <dd>
+     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
+     *                <p>Unit: PERCENT</p>
+     *                <p>Statistic: AVG</p>
+     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
+     *       For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p>
+     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
+     *        time</a>
+     *                </p>
+     *             </dd>
+     *          </dl>
+     * @public
+     */
+    HistoricalMetrics: HistoricalMetric[] | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+}
+/**
+ * <p>Contains the data for a historical metric.</p>
+ * @public
+ */
+export interface HistoricalMetricData {
+    /**
+     * <p>Information about the metric.</p>
+     * @public
+     */
+    Metric?: HistoricalMetric | undefined;
+    /**
+     * <p>The value of the metric.</p>
+     * @public
+     */
+    Value?: number | undefined;
+}
+/**
+ * <p>Contains information about the historical metrics retrieved.</p>
+ * @public
+ */
+export interface HistoricalMetricResult {
+    /**
+     * <p>The dimension for the metrics.</p>
+     * @public
+     */
+    Dimensions?: Dimensions | undefined;
+    /**
+     * <p>The set of metrics.</p>
+     * @public
+     */
+    Collections?: HistoricalMetricData[] | undefined;
+}
 /**
  * @public
  */
@@ -9113,104 +9646,3 @@ export interface ContactSearchSummaryAgentInfo {
      */
     ConnectedToAgentTimestamp?: Date | undefined;
 }
-/**
- * <p>Information of the AI agent involved in the contact.</p>
- * @public
- */
-export interface ContactSearchSummaryAiAgentInfo {
-    /**
-     * <p>The unique identifier that specifies both the AI agent ID and its version number that was
-     *    involved in the contact.</p>
-     * @public
-     */
-    AiAgentVersionId?: string | undefined;
-    /**
-     * <p>A boolean flag indicating whether the contact initially handled by this AI agent was
-     *    escalated to a human agent.</p>
-     * @public
-     */
-    AiAgentEscalated?: boolean | undefined;
-    /**
-     * <p>The use case or scenario for which the AI agent is involved in the contact. Valid values
-     *    are <code>AgentAssistance</code> and <code>SelfService</code>.</p>
-     * @public
-     */
-    AiUseCase?: AiUseCase | undefined;
-}
-/**
- * <p>If this contact was queued, this contains information about the queue.</p>
- * @public
- */
-export interface ContactSearchSummaryQueueInfo {
-    /**
-     * <p>The unique identifier for the queue.</p>
-     * @public
-     */
-    Id?: string | undefined;
-    /**
-     * <p>The timestamp when the contact was added to the queue.</p>
-     * @public
-     */
-    EnqueueTimestamp?: Date | undefined;
-}
-/**
- * <p>A data table search filter.</p>
- * @public
- */
-export interface DataTableSearchFilter {
-    /**
-     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
-     *     <code>OR</code> or <code>AND</code> (List of List) input where:</p>
-     *          <ul>
-     *             <li>
-     *                <p>The top level list specifies conditions that need to be applied with <code>OR</code> operator.</p>
-     *             </li>
-     *             <li>
-     *                <p>The inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    AttributeFilter?: ControlPlaneAttributeFilter | undefined;
-}
-/**
- * @public
- */
-export interface SearchDataTablesResponse {
-    /**
-     * <p>An array of data tables matching the search criteria with the same structure as DescribeTable except Version,
-     *    VersionDescription, and LockVersion are omitted.</p>
-     * @public
-     */
-    DataTables?: DataTable[] | undefined;
-    /**
-     * <p>Specify the pagination token from a previous request to retrieve the next page of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The approximate number of data tables that matched the search criteria.</p>
-     * @public
-     */
-    ApproximateTotalCount?: number | undefined;
-}
-/**
- * <p>Filters to be applied to search results.</p>
- * @public
- */
-export interface EmailAddressSearchFilter {
-    /**
-     * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>. This accepts an
-     *     <code>OR</code> of <code>AND</code> (List of List) input where:</p>
-     *          <ul>
-     *             <li>
-     *                <p>Top level list specifies conditions that need to be applied with <code>OR</code> operator</p>
-     *             </li>
-     *             <li>
-     *                <p>Inner list specifies conditions that need to be applied with <code>AND</code> operator.</p>
-     *             </li>
-     *          </ul>
-     * @public
-     */
-    TagFilter?: ControlPlaneTagFilter | undefined;
-}