@aws-sdk/client-connect 3.1079.0 → 3.1081.0

package/dist-types/models/models_1.d.ts

@@ -1,5 +1,82 @@
-import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, Channel, Comparison, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, ContactState, CurrentMetricName, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationFormValidationFindingSeverity, EvaluationFormValidationStatus, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, Grouping, HistoricalMetricName, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, LocaleCode, MediaStreamType, MediaType, NextContactType, NotificationPriority, OperationalStatus, OverrideType, ParticipantType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RulePublishStatus, SortOrder, Statistic, Status, StorageType, TestCaseStatus, TrafficDistributionGroupStatus, Unit, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, WorkspaceFontFamily } from "./enums";
+import type { AgentAvailabilityTimer, AttachmentScope, AutoEvaluationStatus, Channel, ContactFlowModuleState, ContactFlowModuleStatus, ContactFlowState, ContactFlowStatus, ContactFlowType, ContactMetricName, ContactParticipantRole, ContactState, CurrentMetricName, DataTableAttributeValueType, DataTableLockLevel, DataTableStatus, DirectoryType, EndpointType, EntityType, EvaluationFormValidationFindingSeverity, EvaluationFormValidationStatus, EvaluationQuestionAnswerAnalysisType, EvaluationStatus, EvaluationSuggestedAnswerStatus, EvaluationTranscriptType, EvaluationType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, Grouping, InstanceAttributeType, InstanceReplicationStatus, InstanceStatus, InstanceStorageResourceType, LocaleCode, MediaStreamType, MediaType, NextContactType, NotificationPriority, OperationalStatus, OverrideType, ParticipantType, PerformanceCategoryName, PhoneNumberCountryCode, PhoneNumberType, PhoneNumberWorkflowStatus, QuestionRuleCategoryAutomationCondition, QueueStatus, QuickConnectType, RecordingStatus, RulePublishStatus, SortOrder, Status, StorageType, TestCaseStatus, TrafficDistributionGroupStatus, Unit, ViewStatus, ViewType, Visibility, VocabularyLanguageCode, VocabularyState, WorkspaceFontFamily } from "./enums";
 import type { AfterContactWorkConfigPerChannel, AgentContactReference, AgentQualityMetrics, AgentsCriteria, AgentStatus, AgentStatusIdentifier, AgentStatusReference, AiAgentInfo, AliasConfiguration, AllowedExtension, AudioQualityMetricsInfo, AutoAcceptConfig, CreatedByInfo, DataTableLockVersion, DeviceInfo, ExternalInvocationConfiguration, FailedBatchAssociationSummary, GranularAccessControlConfiguration, HoursOfOperationConfig, HoursOfOperationOverrideConfig, InstanceStorageConfig, LexBot, LexV2Bot, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, OverrideTimeSlice, ParticipantCapabilities, PersistentConnectionConfig, PhoneNumberConfig, PredefinedAttributeValues, PrimaryValue, QueueReference, QuickConnectConfig, RecurrenceConfig, RoutingProfileQueueReference, RuleAction, RuleTriggerEventSource, SecurityProfileItem, SuccessfulBatchAssociationSummary, TestCaseEntryPoint, UserIdentityInfo, UserPhoneConfig, Validation, VoiceEnhancementConfig } from "./models_0";
+/**
+ * @public
+ */
+export interface CreateUserHierarchyGroupResponse {
+    /**
+     * <p>The identifier of the hierarchy group.</p>
+     * @public
+     */
+    HierarchyGroupId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the hierarchy group. </p>
+     * @public
+     */
+    HierarchyGroupArn?: string | undefined;
+}
+/**
+ * <p>View content containing all content necessary to render a view except for runtime input data and the runtime
+ *    input schema, which is auto-generated by this operation.</p>
+ * @public
+ */
+export interface ViewInputContent {
+    /**
+     * <p>The view template representing the structure of the view.</p>
+     * @public
+     */
+    Template?: string | undefined;
+    /**
+     * <p>A list of possible actions from the view.</p>
+     * @public
+     */
+    Actions?: string[] | undefined;
+}
+/**
+ * @public
+ */
+export interface CreateViewRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can find the instanceId in the ARN of the
+     *    instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique Id for each create view request to avoid duplicate view creation. For example, the view is idempotent
+     *    ClientToken is provided.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>Indicates the view status as either <code>SAVED</code> or <code>PUBLISHED</code>. The <code>PUBLISHED</code>
+     *    status will initiate validation on the content.</p>
+     * @public
+     */
+    Status: ViewStatus | undefined;
+    /**
+     * <p>View content containing all content necessary to render a view except for runtime input data.</p>
+     *          <p>The total uncompressed content has a maximum file size of 400kB.</p>
+     * @public
+     */
+    Content: ViewInputContent | undefined;
+    /**
+     * <p>The description of the view.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>The name of the view.</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>The tags associated with the view resource (not specific to view version).These tags can be used to organize,
+     *    track, or control access for this resource. For example, \{ "tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+}
 /**
  * <p>View content containing all content necessary to render a view except for runtime input data.</p>
  * @public
@@ -1033,6 +1110,26 @@ export interface DeleteSecurityProfileRequest {
      */
     SecurityProfileId: string | undefined;
 }
+/**
+ * @public
+ */
+export interface DeleteSessionRequest {
+    /**
+     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the session to delete.</p>
+     * @public
+     */
+    SessionId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DeleteSessionResponse {
+}
 /**
  * @public
  */
@@ -7038,25 +7135,25 @@ export interface Credentials {
  */
 export interface GetFederationTokenResponse {
     /**
-     * <p>The credentials to use for federation.</p>
+     * <p>The identifier for the user. This can be the ID or the ARN of the user.</p>
      * @public
      */
-    Credentials?: Credentials | undefined;
+    UserId?: string | undefined;
     /**
-     * <p>The URL to sign into the user's instance. </p>
+     * <p>The Amazon Resource Name (ARN) of the user.</p>
      * @public
      */
-    SignInUrl?: string | undefined;
+    UserArn?: string | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) of the user.</p>
+     * <p>The credentials to use for federation.</p>
      * @public
      */
-    UserArn?: string | undefined;
+    Credentials?: Credentials | undefined;
     /**
-     * <p>The identifier for the user. This can be the ID or the ARN of the user.</p>
+     * <p>The URL to sign into the user's instance. </p>
      * @public
      */
-    UserId?: string | undefined;
+    SignInUrl?: string | undefined;
 }
 /**
  * @public
@@ -7109,536 +7206,3 @@ export interface GetFlowAssociationResponse {
      */
     ResourceType?: FlowAssociationResourceType | undefined;
 }
-/**
- * <p>Contains information about the threshold for service level metrics.</p>
- * @public
- */
-export interface Threshold {
-    /**
-     * <p>The type of comparison. Only "less than" (LT) comparisons are supported.</p>
-     * @public
-     */
-    Comparison?: Comparison | undefined;
-    /**
-     * <p>The threshold value to compare.</p>
-     * @public
-     */
-    ThresholdValue?: number | undefined;
-}
-/**
- * <p>Contains information about a historical metric. </p>
- * @public
- */
-export interface HistoricalMetric {
-    /**
-     * <p>The name of the metric. Following is a list of each supported metric mapped to the UI name, linked to a detailed
-     *    description in the <i>Connect Customer Administrator Guide</i>. </p>
-     *          <dl>
-     *             <dt>ABANDON_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>API_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>AVG_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback contacts
-     *        handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_ABANDONED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts abandoned</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up
-     *        first</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_CONSULTED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts consulted</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts handled
-     *        incoming</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts handled
-     *        outbound</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
-     *        disconnect</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_MISSED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_QUEUED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts transferred in</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
-     *        queue</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
-     *        out</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
-     *        queue</a>
-     *                </p>
-     *             </dd>
-     *             <dt>HANDLE_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
-     *        agent interaction and customer hold time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>INTERACTION_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent
-     *        interaction time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>OCCUPANCY</dt>
-     *             <dd>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
-     *                </p>
-     *             </dd>
-     *             <dt>QUEUE_ANSWER_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average queue answer
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>QUEUED_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: MAX</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>SERVICE_LEVEL</dt>
-     *             <dd>
-     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
-     *       For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#service-level">Service level X</a>
-     *                </p>
-     *             </dd>
-     *          </dl>
-     * @public
-     */
-    Name?: HistoricalMetricName | undefined;
-    /**
-     * <p>The threshold for the metric, used with service level metrics.</p>
-     * @public
-     */
-    Threshold?: Threshold | undefined;
-    /**
-     * <p>The statistic for the metric.</p>
-     * @public
-     */
-    Statistic?: Statistic | undefined;
-    /**
-     * <p>The unit for the metric.</p>
-     * @public
-     */
-    Unit?: Unit | undefined;
-}
-/**
- * @public
- */
-export interface GetMetricDataRequest {
-    /**
-     * <p>The identifier of the Connect Customer instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of
-     *    historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10,
-     *    10:15.</p>
-     *          <p>The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available
-     *    only for 24 hours.</p>
-     * @public
-     */
-    StartTime: Date | undefined;
-    /**
-     * <p>The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical
-     *    metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be
-     *    later than the start time timestamp.</p>
-     *          <p>The time range between the start and end time must be less than 24 hours.</p>
-     * @public
-     */
-    EndTime: Date | undefined;
-    /**
-     * <p>The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the
-     *    resources associated with the queues or channels included in the filter. You can include both queue IDs and queue
-     *    ARNs in the same request. VOICE, CHAT, and TASK channels are supported.</p>
-     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for
-     *    more up-to-date features.</p>
-     *          <note>
-     *             <p>To filter by <code>Queues</code>, enter the queue ID/ARN, not the name of
-     *     the queue.</p>
-     *          </note>
-     * @public
-     */
-    Filters: Filters | undefined;
-    /**
-     * <p>The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics
-     *    returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all
-     *    queues.</p>
-     *          <p>If no grouping is specified, a summary of metrics for all queues is returned.</p>
-     *          <p>RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for
-     *    more up-to-date features.</p>
-     * @public
-     */
-    Groupings?: Grouping[] | undefined;
-    /**
-     * <p>The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics
-     *    are available. For a description of each metric, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html">Metrics definition</a> in the <i>Connect Customer Administrator Guide</i>.</p>
-     *          <note>
-     *             <p>This API does not support a contacts incoming metric (there's
-     *     no CONTACTS_INCOMING metric missing from the documented list). </p>
-     *          </note>
-     *          <dl>
-     *             <dt>ABANDON_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>AFTER_CONTACT_WORK_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#after-contact-work-time">After contact work time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>API_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#api-contacts-handled">API contacts handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>AVG_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-customer-hold-time">Average customer hold
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CALLBACK_CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#callback-contacts-handled">Callback contacts
-     *        handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_ABANDONED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-abandoned">Contacts abandoned</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-agent-hung-up-first">Contacts agent hung up
-     *        first</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_CONSULTED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-consulted">Contacts consulted</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled">Contacts handled</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_INCOMING</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-incoming">Contacts handled
-     *        incoming</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HANDLED_OUTBOUND</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-handled-outbound">Contacts handled
-     *        outbound</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_HOLD_ABANDONS</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-hold-disconnect">Contacts hold
-     *        disconnect</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_MISSED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#agent-non-response">AGENT_NON_RESPONSE</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_QUEUED</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-queued">Contacts queued</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-in">Contacts transferred in</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
-     *        queue</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out">Contacts transferred
-     *        out</a>
-     *                </p>
-     *             </dd>
-     *             <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>
-     *             <dd>
-     *                <p>Unit: COUNT</p>
-     *                <p>Statistic: SUM</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#contacts-transferred-out-queue">Contacts transferred out
-     *        queue</a>
-     *                </p>
-     *             </dd>
-     *             <dt>HANDLE_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-handle-time">Average handle time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>INTERACTION_AND_HOLD_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-agent-interaction-and-customer-hold-time">Average
-     *        agent interaction and customer hold time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>INTERACTION_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#aaverage-agent-interaction-time">Average agent
-     *        interaction time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>OCCUPANCY</dt>
-     *             <dd>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#occupancy">Occupancy</a>
-     *                </p>
-     *             </dd>
-     *             <dt>QUEUE_ANSWER_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html##average-queue-answer-time">Average queue answer
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>QUEUED_TIME</dt>
-     *             <dd>
-     *                <p>Unit: SECONDS</p>
-     *                <p>Statistic: MAX</p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#minimum-flow-time">Minimum flow time</a>
-     *                </p>
-     *             </dd>
-     *             <dt>SERVICE_LEVEL</dt>
-     *             <dd>
-     *                <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>
-     *                <p>Unit: PERCENT</p>
-     *                <p>Statistic: AVG</p>
-     *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800 (inclusive), in seconds.
-     *       For <code>Comparison</code>, you must enter <code>LT</code> (for "Less than"). </p>
-     *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/metrics-definitions.html#average-queue-abandon-time">Average queue abandon
-     *        time</a>
-     *                </p>
-     *             </dd>
-     *          </dl>
-     * @public
-     */
-    HistoricalMetrics: HistoricalMetric[] | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * <p>Contains the data for a historical metric.</p>
- * @public
- */
-export interface HistoricalMetricData {
-    /**
-     * <p>Information about the metric.</p>
-     * @public
-     */
-    Metric?: HistoricalMetric | undefined;
-    /**
-     * <p>The value of the metric.</p>
-     * @public
-     */
-    Value?: number | undefined;
-}
-/**
- * <p>Contains information about the historical metrics retrieved.</p>
- * @public
- */
-export interface HistoricalMetricResult {
-    /**
-     * <p>The dimension for the metrics.</p>
-     * @public
-     */
-    Dimensions?: Dimensions | undefined;
-    /**
-     * <p>The set of metrics.</p>
-     * @public
-     */
-    Collections?: HistoricalMetricData[] | undefined;
-}