@app-connect/core 1.7.25 → 1.7.27

package/lib/sharedSMSComposer.js

@@ -1,471 +1,471 @@
-const moment = require('moment-timezone');
-const { LOG_DETAILS_FORMAT_TYPE } = require('./constants');
-
-function composeSharedSMSLog({ logFormat = LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT, conversation, contactName, timezoneOffset }) {
-    const conversationCreatedDate = moment(conversation?.creationTime);
-    const conversationUpdatedDate = moment(findLatestModifiedTime(conversation.messages));
-    if (timezoneOffset) {
-        conversationCreatedDate.utcOffset(timezoneOffset);
-        conversationUpdatedDate.utcOffset(timezoneOffset);
-    }
-
-    const subject = composeSubject({
-        logFormat,
-        contactName
-    });
-
-    const body = composeBody({
-        logFormat,
-        conversation,
-        contactName,
-        conversationCreatedDate,
-        conversationUpdatedDate,
-        timezoneOffset,
-    });
-
-    return { subject, body };
-}
-
-function findLatestModifiedTime(messages) {
-    let result = 0;
-    for (const message of messages) {
-        if (message.lastModifiedTime > result) {
-            result = message.lastModifiedTime;
-        }
-    }
-    return result;
-}
-
-function composeSubject({ logFormat, contactName }) {
-    const title = `SMS conversation with ${contactName}`;
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            return title;
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            return `**${title}**`;
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-        default:
-            return title;
-    }
-}
-
-function composeBody({
-    logFormat,
-    conversation,
-    contactName,
-    conversationCreatedDate,
-    conversationUpdatedDate,
-    timezoneOffset
-}) {
-    // Gather participants from entities
-    const agents = gatherAgents(conversation.entities || []);
-
-    // Get owner/call queue info
-    const ownerInfo = getOwnerInfo(conversation);
-
-    // Count messages and notes
-    const { messageCount, noteCount } = countEntities(conversation.entities || []);
-
-    // Process entities into formatted entries
-    const formattedEntries = processEntities({
-        entities: conversation.entities || [],
-        timezoneOffset,
-        logFormat,
-        contactName
-    });
-
-    // Build the body based on format
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            return composeHTMLBody({
-                conversationCreatedDate,
-                conversationUpdatedDate,
-                contactName,
-                agents,
-                ownerInfo,
-                messageCount,
-                noteCount,
-                formattedEntries
-            });
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            return composeMarkdownBody({
-                conversationCreatedDate,
-                conversationUpdatedDate,
-                contactName,
-                agents,
-                ownerInfo,
-                messageCount,
-                noteCount,
-                formattedEntries
-            });
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-        default:
-            return composePlainTextBody({
-                conversationCreatedDate,
-                conversationUpdatedDate,
-                contactName,
-                agents,
-                ownerInfo,
-                messageCount,
-                noteCount,
-                formattedEntries
-            });
-    }
-}
-
-function gatherAgents(entities) {
-    const participantSet = new Set();
-
-    // Add from entities
-    if (entities) {
-        for (const entity of entities) {
-            if (entity.author?.name) {
-                participantSet.add(entity.author.name);
-            }
-            if (entity.from?.name) {
-                participantSet.add(entity.from.name);
-            }
-            if (entity.initiator?.name) {
-                participantSet.add(entity.initiator.name);
-            }
-            if (entity.assignee?.name) {
-                participantSet.add(entity.assignee.name);
-            }
-        }
-    }
-    return Array.from(participantSet);
-}
-
-function getOwnerInfo(conversation) {
-    if (!conversation.owner) return null;
-
-    const ownerName = conversation.owner.name || '';
-    const extensionType = conversation.owner.extensionType;
-
-    // Check if it's a call queue (Department type)
-    if (extensionType === 'Department' || ownerName.toLowerCase().includes('queue')) {
-        return {
-            type: 'callQueue',
-            name: ownerName,
-            extensionId: conversation.owner.extensionId
-        };
-    }
-
-    return {
-        type: 'user',
-        name: ownerName,
-        extensionId: conversation.owner.extensionId
-    };
-}
-
-function countEntities(entities) {
-    let messageCount = 0;
-    let noteCount = 0;
-
-    for (const entity of entities) {
-        if (entity.recordType === 'AliveMessage') {
-            messageCount++;
-        } else if (entity.recordType === 'AliveNote') {
-            noteCount++;
-        }
-    }
-
-    return { messageCount, noteCount };
-}
-
-function processEntities({ entities, timezoneOffset, logFormat, contactName }) {
-    const processedEntries = [];
-
-    for (const entity of entities) {
-        const entry = processEntity({
-            entity,
-            timezoneOffset,
-            logFormat,
-            contactName
-        });
-        if (entry) {
-            processedEntries.push(entry);
-        }
-    }
-
-    // Sort by creation time (newest first for display)
-    processedEntries.sort((a, b) => b.creationTime - a.creationTime);
-
-    return processedEntries;
-}
-
-function processEntity({ entity, timezoneOffset, logFormat, contactName }) {
-    const creationTime = entity.creationTime;
-    let momentTime = moment(creationTime);
-    if (timezoneOffset) {
-        momentTime = momentTime.utcOffset(timezoneOffset);
-    }
-    const formattedTime = momentTime.format('YYYY-MM-DD hh:mm A');
-
-    switch (entity.recordType) {
-        case 'AliveMessage':
-            return formatMessage({ entity, contactName, formattedTime, creationTime, logFormat });
-
-        case 'ThreadAssignedHint':
-            return formatAssignment({ entity, formattedTime, creationTime, logFormat });
-
-        case 'AliveNote':
-            return formatNote({ entity, formattedTime, creationTime, logFormat });
-
-        case 'ThreadCreatedHint':
-            // Skip thread created hints - not typically shown in log body
-            return null;
-
-        default:
-            return null;
-    }
-}
-
-function formatMessage({ entity, contactName, formattedTime, creationTime, logFormat }) {
-    const authorName = entity.author?.name || entity.from?.name;
-    const isInbound = entity.direction === 'Inbound';
-    const senderName = isInbound ? contactName : authorName;
-    const messageText = entity.text || entity.subject || '';
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            return {
-                type: 'message',
-                creationTime,
-                content: `<p><b>${escapeHtml(senderName)}</b> said on ${formattedTime}:<br>${escapeHtml(messageText)}</p>`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            return {
-                type: 'message',
-                creationTime,
-                content: `**${senderName}** said on ${formattedTime}:\n${messageText}\n`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-        default:
-            return {
-                type: 'message',
-                creationTime,
-                content: `${senderName} said on ${formattedTime}:\n${messageText}\n`
-            };
-    }
-}
-
-function formatAssignment({ entity, formattedTime, creationTime, logFormat }) {
-    const assigneeName = entity.assignee?.name || 'Unknown';
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            return {
-                type: 'assignment',
-                creationTime,
-                content: `<p><i>Conversation assigned to <b>${escapeHtml(assigneeName)}</b></i></p>`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            return {
-                type: 'assignment',
-                creationTime,
-                content: `*Conversation assigned to **${assigneeName}***\n`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-        default:
-            return {
-                type: 'assignment',
-                creationTime,
-                content: `Conversation assigned to ${assigneeName}\n`
-            };
-    }
-}
-
-function formatNote({ entity, formattedTime, creationTime, logFormat }) {
-    const authorName = entity.author?.name || entity.initiator?.name || 'Unknown';
-    const noteText = entity.text || entity.body || '';
-
-    switch (logFormat) {
-        case LOG_DETAILS_FORMAT_TYPE.HTML:
-            return {
-                type: 'note',
-                creationTime,
-                content: `<p><b>${escapeHtml(authorName)}</b> left a note on ${formattedTime}:<br>${escapeHtml(noteText)}</p>`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
-            return {
-                type: 'note',
-                creationTime,
-                content: `**${authorName}** left a note on ${formattedTime}:\n${noteText}\n`
-            };
-        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
-        default:
-            return {
-                type: 'note',
-                creationTime,
-                content: `${authorName} left a note on ${formattedTime}:\n${noteText}\n`
-            };
-    }
-}
-
-function composePlainTextBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
-    let body = '';
-
-    // Conversation summary header
-    body += 'Conversation summary\n';
-    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}\n`;
-    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}\n`;
-    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'} \n`;
-    body += '\n';
-    // Participants
-    body += 'Participants\n';
-    body += `* ${contactName} (customer)\n`;
-    for (const agent of agents) {
-        body += `* ${agent}\n`;
-    }
-    body += '\n';
-
-    // Owner/Call queue info
-    if (ownerInfo) {
-        if (ownerInfo.type === 'callQueue') {
-            body += `Receiving call queue: ${ownerInfo.name}\n\n`;
-        } else {
-            body += `Owner: ${ownerInfo.name}\n\n`;
-        }
-    }
-
-    // Conversation count
-    const countParts = [];
-    if (messageCount > 0) {
-        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
-    }
-    if (noteCount > 0) {
-        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
-    }
-    body += `Conversation (${countParts.join(', ') || '0 messages'})\n`;
-    body += 'BEGIN\n';
-    body += '------------\n';
-
-    // Formatted entries
-    for (const entry of formattedEntries) {
-        body += entry.content + '\n';
-    }
-
-    body += '------------\n';
-    body += 'END';
-
-    return body;
-}
-
-function composeHTMLBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
-    let body = '';
-
-    // Conversation summary header
-    body += '<div><b>Conversation summary</b><br>';
-    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}<br>`;
-    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}<br>`;
-    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'}<br>`;
-    body += '</div><br>';
-    // Participants
-    body += '<div><b>Participants</b><ul>';
-    body += `<li>${escapeHtml(contactName)} (customer)</li>`;
-    for (const agent of agents) {
-        body += `<li>${escapeHtml(agent)}</li>`;
-    }
-    body += '</ul></div>';
-
-    // Owner/Call queue info
-    if (ownerInfo) {
-        if (ownerInfo.type === 'callQueue') {
-            body += `<div>Receiving call queue: <b>${escapeHtml(ownerInfo.name)}</b></div><br>`;
-        } else {
-            body += `<div>Owner: <b>${escapeHtml(ownerInfo.name)}</b></div><br>`;
-        }
-    }
-
-    // Conversation count
-    const countParts = [];
-    if (messageCount > 0) {
-        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
-    }
-    if (noteCount > 0) {
-        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
-    }
-    body += `<div><b>Conversation (${countParts.join(', ') || '0 messages'})</b></div>`;
-    body += '<div>BEGIN</div>';
-    body += '<hr>';
-
-    // Formatted entries
-    for (const entry of formattedEntries) {
-        body += entry.content;
-    }
-
-    body += '<hr>';
-    body += '<div>END</div>';
-
-    return body;
-}
-
-function composeMarkdownBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
-    let body = '';
-
-    // Conversation summary header
-    body += '## Conversation summary\n';
-    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}\n`;
-    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}\n`;
-    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'} \n`;
-    body += '\n';
-    // Participants
-    body += '### Participants\n';
-    body += `* ${contactName} (customer)\n`;
-    for (const agent of agents) {
-        body += `* ${agent}\n`;
-    }
-    body += '\n';
-
-    // Owner/Call queue info
-    if (ownerInfo) {
-        if (ownerInfo.type === 'callQueue') {
-            body += `Receiving call queue: **${ownerInfo.name}**\n\n`;
-        } else {
-            body += `Owner: **${ownerInfo.name}**\n\n`;
-        }
-    }
-
-    // Conversation count
-    const countParts = [];
-    if (messageCount > 0) {
-        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
-    }
-    if (noteCount > 0) {
-        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
-    }
-    body += `### Conversation (${countParts.join(', ') || '0 messages'})\n`;
-    body += 'BEGIN\n';
-    body += '---\n';
-
-    // Formatted entries
-    for (const entry of formattedEntries) {
-        body += entry.content + '\n';
-    }
-
-    body += '---\n';
-    body += 'END';
-
-    return body;
-}
-
-function escapeHtml(text) {
-    if (!text) return '';
-    return text
-        .replace(/&/g, '&amp;')
-        .replace(/</g, '&lt;')
-        .replace(/>/g, '&gt;')
-        .replace(/"/g, '&quot;')
-        .replace(/'/g, '&#039;');
-}
-
-module.exports = {
-    composeSharedSMSLog,
-    gatherParticipants: gatherAgents,
-    countEntities,
-    processEntities,
-    escapeHtml
-};
-
+const moment = require('moment-timezone');
+const { LOG_DETAILS_FORMAT_TYPE } = require('./constants');
+
+function composeSharedSMSLog({ logFormat = LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT, conversation, contactName, timezoneOffset }) {
+    const conversationCreatedDate = moment(conversation?.creationTime);
+    const conversationUpdatedDate = moment(findLatestModifiedTime(conversation.messages));
+    if (timezoneOffset) {
+        conversationCreatedDate.utcOffset(timezoneOffset);
+        conversationUpdatedDate.utcOffset(timezoneOffset);
+    }
+
+    const subject = composeSubject({
+        logFormat,
+        contactName
+    });
+
+    const body = composeBody({
+        logFormat,
+        conversation,
+        contactName,
+        conversationCreatedDate,
+        conversationUpdatedDate,
+        timezoneOffset,
+    });
+
+    return { subject, body };
+}
+
+function findLatestModifiedTime(messages) {
+    let result = 0;
+    for (const message of messages) {
+        if (message.lastModifiedTime > result) {
+            result = message.lastModifiedTime;
+        }
+    }
+    return result;
+}
+
+function composeSubject({ logFormat, contactName }) {
+    const title = `SMS conversation with ${contactName}`;
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            return title;
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            return `**${title}**`;
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+        default:
+            return title;
+    }
+}
+
+function composeBody({
+    logFormat,
+    conversation,
+    contactName,
+    conversationCreatedDate,
+    conversationUpdatedDate,
+    timezoneOffset
+}) {
+    // Gather participants from entities
+    const agents = gatherAgents(conversation.entities || []);
+
+    // Get owner/call queue info
+    const ownerInfo = getOwnerInfo(conversation);
+
+    // Count messages and notes
+    const { messageCount, noteCount } = countEntities(conversation.entities || []);
+
+    // Process entities into formatted entries
+    const formattedEntries = processEntities({
+        entities: conversation.entities || [],
+        timezoneOffset,
+        logFormat,
+        contactName
+    });
+
+    // Build the body based on format
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            return composeHTMLBody({
+                conversationCreatedDate,
+                conversationUpdatedDate,
+                contactName,
+                agents,
+                ownerInfo,
+                messageCount,
+                noteCount,
+                formattedEntries
+            });
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            return composeMarkdownBody({
+                conversationCreatedDate,
+                conversationUpdatedDate,
+                contactName,
+                agents,
+                ownerInfo,
+                messageCount,
+                noteCount,
+                formattedEntries
+            });
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+        default:
+            return composePlainTextBody({
+                conversationCreatedDate,
+                conversationUpdatedDate,
+                contactName,
+                agents,
+                ownerInfo,
+                messageCount,
+                noteCount,
+                formattedEntries
+            });
+    }
+}
+
+function gatherAgents(entities) {
+    const participantSet = new Set();
+
+    // Add from entities
+    if (entities) {
+        for (const entity of entities) {
+            if (entity.author?.name) {
+                participantSet.add(entity.author.name);
+            }
+            if (entity.from?.name) {
+                participantSet.add(entity.from.name);
+            }
+            if (entity.initiator?.name) {
+                participantSet.add(entity.initiator.name);
+            }
+            if (entity.assignee?.name) {
+                participantSet.add(entity.assignee.name);
+            }
+        }
+    }
+    return Array.from(participantSet);
+}
+
+function getOwnerInfo(conversation) {
+    if (!conversation.owner) return null;
+
+    const ownerName = conversation.owner.name || '';
+    const extensionType = conversation.owner.extensionType;
+
+    // Check if it's a call queue (Department type)
+    if (extensionType === 'Department' || ownerName.toLowerCase().includes('queue')) {
+        return {
+            type: 'callQueue',
+            name: ownerName,
+            extensionId: conversation.owner.extensionId
+        };
+    }
+
+    return {
+        type: 'user',
+        name: ownerName,
+        extensionId: conversation.owner.extensionId
+    };
+}
+
+function countEntities(entities) {
+    let messageCount = 0;
+    let noteCount = 0;
+
+    for (const entity of entities) {
+        if (entity.recordType === 'AliveMessage') {
+            messageCount++;
+        } else if (entity.recordType === 'AliveNote') {
+            noteCount++;
+        }
+    }
+
+    return { messageCount, noteCount };
+}
+
+function processEntities({ entities, timezoneOffset, logFormat, contactName }) {
+    const processedEntries = [];
+
+    for (const entity of entities) {
+        const entry = processEntity({
+            entity,
+            timezoneOffset,
+            logFormat,
+            contactName
+        });
+        if (entry) {
+            processedEntries.push(entry);
+        }
+    }
+
+    // Sort by creation time (newest first for display)
+    processedEntries.sort((a, b) => b.creationTime - a.creationTime);
+
+    return processedEntries;
+}
+
+function processEntity({ entity, timezoneOffset, logFormat, contactName }) {
+    const creationTime = entity.creationTime;
+    let momentTime = moment(creationTime);
+    if (timezoneOffset) {
+        momentTime = momentTime.utcOffset(timezoneOffset);
+    }
+    const formattedTime = momentTime.format('YYYY-MM-DD hh:mm A');
+
+    switch (entity.recordType) {
+        case 'AliveMessage':
+            return formatMessage({ entity, contactName, formattedTime, creationTime, logFormat });
+
+        case 'ThreadAssignedHint':
+            return formatAssignment({ entity, formattedTime, creationTime, logFormat });
+
+        case 'AliveNote':
+            return formatNote({ entity, formattedTime, creationTime, logFormat });
+
+        case 'ThreadCreatedHint':
+            // Skip thread created hints - not typically shown in log body
+            return null;
+
+        default:
+            return null;
+    }
+}
+
+function formatMessage({ entity, contactName, formattedTime, creationTime, logFormat }) {
+    const authorName = entity.author?.name || entity.from?.name;
+    const isInbound = entity.direction === 'Inbound';
+    const senderName = isInbound ? contactName : authorName;
+    const messageText = entity.text || entity.subject || '';
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            return {
+                type: 'message',
+                creationTime,
+                content: `<p><b>${escapeHtml(senderName)}</b> said on ${formattedTime}:<br>${escapeHtml(messageText)}</p>`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            return {
+                type: 'message',
+                creationTime,
+                content: `**${senderName}** said on ${formattedTime}:\n${messageText}\n`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+        default:
+            return {
+                type: 'message',
+                creationTime,
+                content: `${senderName} said on ${formattedTime}:\n${messageText}\n`
+            };
+    }
+}
+
+function formatAssignment({ entity, formattedTime, creationTime, logFormat }) {
+    const assigneeName = entity.assignee?.name || 'Unknown';
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            return {
+                type: 'assignment',
+                creationTime,
+                content: `<p><i>Conversation assigned to <b>${escapeHtml(assigneeName)}</b></i></p>`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            return {
+                type: 'assignment',
+                creationTime,
+                content: `*Conversation assigned to **${assigneeName}***\n`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+        default:
+            return {
+                type: 'assignment',
+                creationTime,
+                content: `Conversation assigned to ${assigneeName}\n`
+            };
+    }
+}
+
+function formatNote({ entity, formattedTime, creationTime, logFormat }) {
+    const authorName = entity.author?.name || entity.initiator?.name || 'Unknown';
+    const noteText = entity.text || entity.body || '';
+
+    switch (logFormat) {
+        case LOG_DETAILS_FORMAT_TYPE.HTML:
+            return {
+                type: 'note',
+                creationTime,
+                content: `<p><b>${escapeHtml(authorName)}</b> left a note on ${formattedTime}:<br>${escapeHtml(noteText)}</p>`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.MARKDOWN:
+            return {
+                type: 'note',
+                creationTime,
+                content: `**${authorName}** left a note on ${formattedTime}:\n${noteText}\n`
+            };
+        case LOG_DETAILS_FORMAT_TYPE.PLAIN_TEXT:
+        default:
+            return {
+                type: 'note',
+                creationTime,
+                content: `${authorName} left a note on ${formattedTime}:\n${noteText}\n`
+            };
+    }
+}
+
+function composePlainTextBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
+    let body = '';
+
+    // Conversation summary header
+    body += 'Conversation summary\n';
+    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}\n`;
+    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}\n`;
+    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'} \n`;
+    body += '\n';
+    // Participants
+    body += 'Participants\n';
+    body += `* ${contactName} (customer)\n`;
+    for (const agent of agents) {
+        body += `* ${agent}\n`;
+    }
+    body += '\n';
+
+    // Owner/Call queue info
+    if (ownerInfo) {
+        if (ownerInfo.type === 'callQueue') {
+            body += `Receiving call queue: ${ownerInfo.name}\n\n`;
+        } else {
+            body += `Owner: ${ownerInfo.name}\n\n`;
+        }
+    }
+
+    // Conversation count
+    const countParts = [];
+    if (messageCount > 0) {
+        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
+    }
+    if (noteCount > 0) {
+        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
+    }
+    body += `Conversation (${countParts.join(', ') || '0 messages'})\n`;
+    body += 'BEGIN\n';
+    body += '------------\n';
+
+    // Formatted entries
+    for (const entry of formattedEntries) {
+        body += entry.content + '\n';
+    }
+
+    body += '------------\n';
+    body += 'END';
+
+    return body;
+}
+
+function composeHTMLBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
+    let body = '';
+
+    // Conversation summary header
+    body += '<div><b>Conversation summary</b><br>';
+    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}<br>`;
+    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}<br>`;
+    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'}<br>`;
+    body += '</div><br>';
+    // Participants
+    body += '<div><b>Participants</b><ul>';
+    body += `<li>${escapeHtml(contactName)} (customer)</li>`;
+    for (const agent of agents) {
+        body += `<li>${escapeHtml(agent)}</li>`;
+    }
+    body += '</ul></div>';
+
+    // Owner/Call queue info
+    if (ownerInfo) {
+        if (ownerInfo.type === 'callQueue') {
+            body += `<div>Receiving call queue: <b>${escapeHtml(ownerInfo.name)}</b></div><br>`;
+        } else {
+            body += `<div>Owner: <b>${escapeHtml(ownerInfo.name)}</b></div><br>`;
+        }
+    }
+
+    // Conversation count
+    const countParts = [];
+    if (messageCount > 0) {
+        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
+    }
+    if (noteCount > 0) {
+        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
+    }
+    body += `<div><b>Conversation (${countParts.join(', ') || '0 messages'})</b></div>`;
+    body += '<div>BEGIN</div>';
+    body += '<hr>';
+
+    // Formatted entries
+    for (const entry of formattedEntries) {
+        body += entry.content;
+    }
+
+    body += '<hr>';
+    body += '<div>END</div>';
+
+    return body;
+}
+
+function composeMarkdownBody({ conversationCreatedDate, conversationUpdatedDate, contactName, agents, ownerInfo, messageCount, noteCount, formattedEntries }) {
+    let body = '';
+
+    // Conversation summary header
+    body += '## Conversation summary\n';
+    body += `Started: ${conversationCreatedDate.format('dddd, MMMM DD, YYYY')} at ${conversationCreatedDate.format('hh:mm A')}\n`;
+    body += `Ended: ${conversationUpdatedDate ? conversationUpdatedDate.format('dddd, MMMM DD, YYYY') : 'On-going'} at ${conversationUpdatedDate ? conversationUpdatedDate.format('hh:mm A') : 'On-going'}\n`;
+    body += `Duration: ${conversationUpdatedDate ? `${conversationUpdatedDate.diff(conversationCreatedDate, 'days')} d ${conversationUpdatedDate.diff(conversationCreatedDate, 'hours')} h` : 'On-going'} \n`;
+    body += '\n';
+    // Participants
+    body += '### Participants\n';
+    body += `* ${contactName} (customer)\n`;
+    for (const agent of agents) {
+        body += `* ${agent}\n`;
+    }
+    body += '\n';
+
+    // Owner/Call queue info
+    if (ownerInfo) {
+        if (ownerInfo.type === 'callQueue') {
+            body += `Receiving call queue: **${ownerInfo.name}**\n\n`;
+        } else {
+            body += `Owner: **${ownerInfo.name}**\n\n`;
+        }
+    }
+
+    // Conversation count
+    const countParts = [];
+    if (messageCount > 0) {
+        countParts.push(`${messageCount} message${messageCount !== 1 ? 's' : ''}`);
+    }
+    if (noteCount > 0) {
+        countParts.push(`${noteCount} note${noteCount !== 1 ? 's' : ''}`);
+    }
+    body += `### Conversation (${countParts.join(', ') || '0 messages'})\n`;
+    body += 'BEGIN\n';
+    body += '---\n';
+
+    // Formatted entries
+    for (const entry of formattedEntries) {
+        body += entry.content + '\n';
+    }
+
+    body += '---\n';
+    body += 'END';
+
+    return body;
+}
+
+function escapeHtml(text) {
+    if (!text) return '';
+    return text
+        .replace(/&/g, '&amp;')
+        .replace(/</g, '&lt;')
+        .replace(/>/g, '&gt;')
+        .replace(/"/g, '&quot;')
+        .replace(/'/g, '&#039;');
+}
+
+module.exports = {
+    composeSharedSMSLog,
+    gatherParticipants: gatherAgents,
+    countEntities,
+    processEntities,
+    escapeHtml
+};
+