@antelopejs/dms-saas 0.0.1

package/dist/support/plans.js

@@ -0,0 +1,130 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.createSupportPlan = createSupportPlan;
+exports.replySupportPlan = replySupportPlan;
+exports.updateSupportPlan = updateSupportPlan;
+const transitions_1 = require("./transitions");
+function ticketEvents(ticket, next, actorId, actorName) {
+    return [
+        {
+            type: "status_changed",
+            previousValue: ticket.status,
+            newValue: next.status,
+        },
+        {
+            type: "assignment_changed",
+            previousValue: ticket.assignedTo,
+            newValue: next.assignedTo,
+        },
+    ]
+        .filter((change) => change.previousValue !== change.newValue)
+        .map((change) => ({
+        ...change,
+        _id: `${next.mutationId}:${change.type}`,
+        ticketId: ticket._id,
+        actorId,
+        actorName,
+        createdAt: next.updatedAt,
+    }));
+}
+function nextTicket(ticket, operationId, update) {
+    return {
+        _id: ticket._id,
+        subject: ticket.subject,
+        category: ticket.category,
+        priority: ticket.priority,
+        createdBy: ticket.createdBy,
+        createdAt: ticket.createdAt,
+        status: update.status,
+        assignedTo: update.assignedTo,
+        lastMessageAt: update.lastMessageAt ?? ticket.lastMessageAt,
+        updatedAt: update.updatedAt,
+        revision: ticket.revision + 1,
+        mutationId: operationId,
+        publicationId: operationId,
+    };
+}
+function createSupportPlan(options, id) {
+    const now = new Date();
+    const ticket = {
+        _id: id,
+        subject: options.input.subject,
+        category: options.input.category,
+        priority: options.input.priority,
+        status: "open",
+        assignedTo: null,
+        createdBy: options.authorId,
+        createdAt: now,
+        updatedAt: now,
+        lastMessageAt: now,
+        revision: 0,
+        mutationId: id,
+        publicationId: id,
+    };
+    const message = {
+        _id: `${id}:message`,
+        ticketId: id,
+        authorId: options.authorId,
+        authorType: "tenant",
+        body: options.input.body,
+        attachments: [],
+        createdAt: now,
+    };
+    return {
+        expectedMutationId: null,
+        ticket,
+        message,
+        events: [],
+        stagedKeys: options.input.attachments,
+    };
+}
+function replySupportPlan(options, ticket, id) {
+    const now = new Date();
+    const status = options.authorType === "tenant"
+        ? (0, transitions_1.statusAfterTenantMessage)(ticket.status)
+        : (0, transitions_1.statusAfterPlatformReply)(ticket.status);
+    const next = nextTicket(ticket, id, {
+        status,
+        assignedTo: ticket.assignedTo,
+        updatedAt: now,
+        lastMessageAt: now,
+    });
+    const message = {
+        _id: `${id}:message`,
+        ticketId: ticket._id,
+        authorId: options.authorId,
+        authorType: options.authorType,
+        body: options.input.body,
+        attachments: [],
+        createdAt: now,
+    };
+    return {
+        expectedMutationId: ticket.mutationId,
+        ticket: next,
+        message,
+        events: ticketEvents(ticket, next, options.authorId, options.authorName || options.authorId),
+        stagedKeys: options.input.attachments,
+    };
+}
+function updateSupportPlan(options, ticket, id) {
+    const status = options.input.status ?? ticket.status;
+    (0, transitions_1.assertSupportStatusTransition)(ticket.status, status);
+    const assignedTo = options.input.assignedTo === undefined
+        ? ticket.assignedTo
+        : options.input.assignedTo;
+    const next = nextTicket(ticket, id, {
+        status,
+        assignedTo,
+        updatedAt: new Date(),
+    });
+    const events = ticketEvents(ticket, next, options.actorId, options.actorName);
+    return {
+        expectedMutationId: ticket.mutationId,
+        unchanged: events.length === 0,
+        ticket: events.length ? next : ticket,
+        message: null,
+        events,
+        stagedKeys: [],
+    };
+}
+//# sourceMappingURL=plans.js.map

package/dist/support/plans.js.map

@@ -0,0 +1 @@
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package/dist/support/publications.d.ts

@@ -0,0 +1,8 @@
+import { type SupportTicket, type SupportTicketModel } from "../db";
+import { type SupportOperation } from "./operations";
+import type { SupportModels } from "./service";
+export declare function reconcileSupportTicket(tickets: SupportTicketModel, ticketId: string): Promise<SupportTicket>;
+export declare function reconcileSupportPublication(models: SupportModels, ticket: SupportTicket): Promise<void>;
+export declare function readSupportTicket(models: SupportModels, ticketId: string): Promise<SupportTicket>;
+export declare function publishSupportOperation(models: SupportModels, operation: SupportOperation): Promise<SupportOperation>;
+export declare function committedSupportPublication(operation: SupportOperation): import("./operations").SupportPublication;

package/dist/support/publications.js

@@ -0,0 +1,106 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.reconcileSupportTicket = reconcileSupportTicket;
+exports.reconcileSupportPublication = reconcileSupportPublication;
+exports.readSupportTicket = readSupportTicket;
+exports.publishSupportOperation = publishSupportOperation;
+exports.committedSupportPublication = committedSupportPublication;
+const node_util_1 = require("node:util");
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const db_1 = require("../db");
+const operations_1 = require("./operations");
+const HTTP_NOT_FOUND = 404;
+const HTTP_CONFLICT = 409;
+const HTTP_UNAVAILABLE = 503;
+const MAX_PUBLICATIONS_PER_READ = 8;
+async function reconcileSupportTicket(tickets, ticketId) {
+    const ticket = await tickets.get(ticketId);
+    (0, interface_api_util_1.assert)(ticket, HTTP_NOT_FOUND, "saas.errors.support.ticket_not_found");
+    if (!ticket.publicationId)
+        return ticket;
+    return readSupportTicket({
+        tickets,
+        messages: new db_1.SupportMessageModel(tickets.database),
+        events: new db_1.SupportTicketEventModel(tickets.database),
+    }, ticketId);
+}
+async function insertProjection(model, row) {
+    try {
+        await model.insert([row]);
+    }
+    catch {
+    }
+    const stored = await model.get(row._id);
+    (0, interface_api_util_1.assert)(stored &&
+        Object.entries(row).every(([key, value]) => (0, node_util_1.isDeepStrictEqual)(stored[key], value)), HTTP_UNAVAILABLE, "saas.errors.support.projection_pending");
+}
+async function reconcileSupportPublication(models, ticket) {
+    if (!ticket.publicationId)
+        return;
+    const operations = new operations_1.SupportOperationModel(models.tickets.database);
+    const operation = await operations.get(ticket.publicationId);
+    (0, interface_api_util_1.assert)(operation && operation.status !== "rejected", HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    const publication = (0, operations_1.supportPublication)(operation);
+    (0, interface_api_util_1.assert)(publication.ticket._id === ticket._id, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    if (publication.message)
+        await insertProjection(models.messages, publication.message);
+    for (const event of publication.events)
+        await insertProjection(models.events, event);
+    await operations.finish(operation, "committed");
+    await models.tickets.settlePublication(ticket._id, operation._id);
+}
+async function readSupportTicket(models, ticketId) {
+    for (let attempt = 0; attempt < MAX_PUBLICATIONS_PER_READ; attempt += 1) {
+        const ticket = await models.tickets.get(ticketId);
+        (0, interface_api_util_1.assert)(ticket, HTTP_NOT_FOUND, "saas.errors.support.ticket_not_found");
+        if (!ticket.publicationId)
+            return ticket;
+        await reconcileSupportPublication(models, ticket);
+    }
+    throw new Error("Support publication did not settle within the read budget");
+}
+async function publishTicket(models, operation) {
+    const publication = (0, operations_1.supportPublication)(operation);
+    if (publication.expectedMutationId !== null) {
+        await models.tickets.publish(publication.ticket, publication.expectedMutationId);
+        return;
+    }
+    try {
+        await models.tickets.insert([publication.ticket]);
+    }
+    catch {
+    }
+}
+async function publishSupportOperation(models, operation) {
+    const operations = new operations_1.SupportOperationModel(models.tickets.database);
+    const current = await operations.get(operation._id);
+    (0, interface_api_util_1.assert)(current, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    if (current.status !== "ready")
+        return current;
+    operation = current;
+    if ((0, operations_1.supportPublication)(operation).unchanged) {
+        return operations.finish(operation, "committed");
+    }
+    await publishTicket(models, operation);
+    const publication = (0, operations_1.supportPublication)(operation);
+    const ticket = await models.tickets.get(publication.ticket._id);
+    if (ticket?.publicationId === operation._id) {
+        await reconcileSupportPublication(models, ticket);
+    }
+    const stored = await operations.get(operation._id);
+    (0, interface_api_util_1.assert)(stored, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    if (stored.status !== "ready")
+        return stored;
+    if (ticket &&
+        ticket.mutationId !== publication.expectedMutationId &&
+        ticket.mutationId !== operation._id) {
+        return operations.finish(stored, "rejected");
+    }
+    (0, interface_api_util_1.assert)(false, HTTP_UNAVAILABLE, "saas.errors.support.operation_unknown");
+}
+function committedSupportPublication(operation) {
+    (0, interface_api_util_1.assert)(operation.status !== "rejected", operation.failure?.status ?? HTTP_CONFLICT, operation.failure?.code ?? "saas.errors.support.tenant_busy");
+    (0, interface_api_util_1.assert)(operation.status === "committed", HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    return (0, operations_1.supportPublication)(operation);
+}
+//# sourceMappingURL=publications.js.map

package/dist/support/publications.js.map

@@ -0,0 +1 @@
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package/dist/support/recovery.d.ts

@@ -0,0 +1,7 @@
+import { type SupportModels } from "./service";
+export interface SupportRecoveryPage {
+    nextCursor: string | null;
+    processed: string[];
+    pending: string[];
+}
+export declare function recoverSupportOperations(tenantId: string, models: SupportModels, after?: string): Promise<SupportRecoveryPage>;

package/dist/support/recovery.js

@@ -0,0 +1,43 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.recoverSupportOperations = recoverSupportOperations;
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const operations_1 = require("./operations");
+const publications_1 = require("./publications");
+const service_1 = require("./service");
+const RECOVERY_PAGE_SIZE = 20;
+const HTTP_BAD_REQUEST = 400;
+const HTTP_UNAVAILABLE = 503;
+const RECEIPT_ID = /^[a-f0-9]{64}$/;
+async function recoverOperation(tenantId, models, operation) {
+    const result = await (0, service_1.resumeSupportOperation)(tenantId, models, operation);
+    (0, interface_api_util_1.assert)(result.status === "committed" || result.status === "rejected", HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    const ticket = await models.tickets.get((0, operations_1.supportPublication)(operation).ticket._id);
+    if (ticket?.publicationId === operation._id)
+        await (0, publications_1.reconcileSupportPublication)(models, ticket);
+}
+async function recoverSupportOperations(tenantId, models, after = "") {
+    (0, interface_api_util_1.assert)(after === "" || RECEIPT_ID.test(after), HTTP_BAD_REQUEST, "saas.errors.support.invalid_cursor");
+    const operations = new operations_1.SupportOperationModel(models.tickets.database);
+    const rows = await operations.table
+        .filter((row) => row.key("_id").gt(after))
+        .orderBy("_id", "asc")
+        .slice(0, RECOVERY_PAGE_SIZE)
+        .run();
+    const page = {
+        nextCursor: rows.length === RECOVERY_PAGE_SIZE ? rows.at(-1)._id : null,
+        processed: [],
+        pending: [],
+    };
+    for (const row of rows) {
+        try {
+            await recoverOperation(tenantId, models, row);
+            page.processed.push(row._id);
+        }
+        catch {
+            page.pending.push(row._id);
+        }
+    }
+    return page;
+}
+//# sourceMappingURL=recovery.js.map

package/dist/support/recovery.js.map

@@ -0,0 +1 @@
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package/dist/support/service.d.ts

@@ -0,0 +1,51 @@
+import type { Tenant } from "@antelopejs/interface-dms/db";
+import type { SupportMessage, SupportMessageAuthorType, SupportMessageModel, SupportTicket, SupportTicketEventModel, SupportTicketModel, SupportTicketStatus } from "../db";
+import { type SupportOperation } from "./operations";
+import { type SupportMessageInput, type SupportTicketInput } from "./validation";
+export interface SupportModels {
+    tickets: SupportTicketModel;
+    messages: SupportMessageModel;
+    events: SupportTicketEventModel;
+}
+export interface CreateSupportTicketOptions {
+    tenant: Tenant;
+    authorId: string;
+    requestId: string;
+    input: SupportTicketInput;
+    models: SupportModels;
+    validateNewRequest?: () => Promise<void>;
+}
+export interface AddSupportMessageOptions {
+    tenantId: string;
+    ticketId: string;
+    authorId: string;
+    authorName?: string;
+    authorType: SupportMessageAuthorType;
+    requestId: string;
+    input: SupportMessageInput;
+    models: SupportModels;
+}
+export interface SupportTicketUpdate {
+    status: SupportTicketStatus;
+    assignedTo: string | null;
+    updatedAt: Date;
+    lastMessageAt?: Date;
+}
+export interface SupportTicketPatch {
+    status?: SupportTicketStatus;
+    assignedTo?: string | null;
+}
+export interface UpdateSupportTicketOptions {
+    tenantId: string;
+    ticketId: string;
+    requestId: string;
+    input: SupportTicketPatch;
+    actorId: string;
+    actorName: string;
+    models: SupportModels;
+    validateNewRequest?: () => Promise<void>;
+}
+export declare function resumeSupportOperation(tenantId: string, models: SupportModels, operation: SupportOperation): Promise<SupportOperation>;
+export declare function createSupportTicket(options: CreateSupportTicketOptions): Promise<SupportTicket>;
+export declare function addSupportMessage(options: AddSupportMessageOptions): Promise<SupportMessage>;
+export declare function updateSupportTicket(options: UpdateSupportTicketOptions): Promise<SupportTicket>;

package/dist/support/service.js

@@ -0,0 +1,143 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.resumeSupportOperation = resumeSupportOperation;
+exports.createSupportTicket = createSupportTicket;
+exports.addSupportMessage = addSupportMessage;
+exports.updateSupportTicket = updateSupportTicket;
+const interface_api_1 = require("@antelopejs/interface-api");
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const interface_file_storage_1 = require("@antelopejs/interface-file-storage");
+const admissions_1 = require("./admissions");
+const operations_1 = require("./operations");
+const plans_1 = require("./plans");
+const publications_1 = require("./publications");
+const validation_1 = require("./validation");
+const HTTP_CONFLICT = 409;
+const HTTP_BAD_REQUEST = 400;
+const HTTP_UNAVAILABLE = 503;
+async function prepareOperation(request) {
+    (0, validation_1.assertSupportRequestId)(request.requestId);
+    const id = (0, operations_1.supportOperationId)(request.tenantId, request.actorId, request.requestId);
+    const fingerprint = (0, operations_1.supportRequestFingerprint)([request.kind, request.intent]);
+    const operations = new operations_1.SupportOperationModel(request.models.tickets.database);
+    const existing = await operations.get(id);
+    if (existing) {
+        (0, interface_api_util_1.assert)(existing.fingerprint === fingerprint, HTTP_CONFLICT, "saas.errors.support.request_reused");
+        return existing;
+    }
+    const publication = await request.plan(id);
+    if (publication.message)
+        publication.message.attachments =
+            publication.stagedKeys.map(interface_file_storage_1.stripStagingPrefix);
+    return operations.prepare({
+        _id: id,
+        revision: `${id}:prepared`,
+        status: "prepared",
+        kind: request.kind,
+        fingerprint,
+        payload: JSON.stringify(publication),
+    });
+}
+function isTerminalPreparationError(error) {
+    if (error instanceof interface_api_1.HTTPResult)
+        return (error.getStatus() === HTTP_BAD_REQUEST ||
+            error.getStatus() === HTTP_CONFLICT);
+    return (error instanceof interface_file_storage_1.FileNotFoundError || error instanceof interface_file_storage_1.FileConflictError);
+}
+async function recoverPreparationFailure(operations, operation, error) {
+    if (isTerminalPreparationError(error)) {
+        const failure = error instanceof interface_api_1.HTTPResult && typeof error.getBody() === "string"
+            ? { status: error.getStatus(), code: String(error.getBody()) }
+            : {
+                status: HTTP_CONFLICT,
+                code: "saas.errors.support.invalid_attachments",
+            };
+        await operations
+            .finish(operation, "rejected", failure)
+            .catch(() => undefined);
+    }
+    const current = await operations.get(operation._id);
+    if (current?.status === "rejected")
+        await (0, admissions_1.cancelSupportAttachments)(current);
+    if (!current || current.status === "prepared")
+        throw error;
+    return current;
+}
+async function readyOperation(tenantId, models, operation) {
+    const operations = new operations_1.SupportOperationModel(models.tickets.database);
+    if (operation.status !== "prepared")
+        return operation;
+    try {
+        await (0, admissions_1.prepareSupportAttachments)(operations, operation, tenantId);
+        await operations.finish(operation, "ready");
+    }
+    catch (error) {
+        return recoverPreparationFailure(operations, operation, error);
+    }
+    const current = await operations.get(operation._id);
+    (0, interface_api_util_1.assert)(current, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    return current;
+}
+async function runSupportOperation(request) {
+    const prepared = await prepareOperation(request);
+    const result = await resumeSupportOperation(request.tenantId, request.models, prepared);
+    return (0, publications_1.committedSupportPublication)(result);
+}
+async function resumeSupportOperation(tenantId, models, operation) {
+    const ready = await readyOperation(tenantId, models, operation);
+    const result = await (0, publications_1.publishSupportOperation)(models, ready);
+    if (result.status === "rejected")
+        await (0, admissions_1.cancelSupportAttachments)(result);
+    return result;
+}
+function ticketResult(publication) {
+    if (publication.unchanged)
+        return publication.ticket;
+    publication.ticket.publicationId = null;
+    publication.ticket.mutationId = `${publication.ticket.mutationId}:settled`;
+    return publication.ticket;
+}
+async function createSupportTicket(options) {
+    const publication = await runSupportOperation({
+        tenantId: options.tenant._id,
+        actorId: options.authorId,
+        requestId: options.requestId,
+        kind: "create",
+        intent: options.input,
+        models: options.models,
+        plan: async (id) => {
+            await options.validateNewRequest?.();
+            return (0, plans_1.createSupportPlan)(options, id);
+        },
+    });
+    return ticketResult(publication);
+}
+async function addSupportMessage(options) {
+    const publication = await runSupportOperation({
+        tenantId: options.tenantId,
+        actorId: options.authorId,
+        requestId: options.requestId,
+        kind: "reply",
+        intent: [options.ticketId, options.authorType, options.input],
+        models: options.models,
+        plan: async (id) => (0, plans_1.replySupportPlan)(options, await (0, publications_1.readSupportTicket)(options.models, options.ticketId), id),
+    });
+    (0, interface_api_util_1.assert)(publication.message, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    return publication.message;
+}
+async function updateSupportTicket(options) {
+    const publication = await runSupportOperation({
+        tenantId: options.tenantId,
+        actorId: options.actorId,
+        requestId: options.requestId,
+        kind: "update",
+        intent: [options.ticketId, options.input],
+        models: options.models,
+        plan: async (id) => {
+            await options.validateNewRequest?.();
+            return (0, plans_1.updateSupportPlan)(options, await (0, publications_1.readSupportTicket)(options.models, options.ticketId), id);
+        },
+    });
+    return ticketResult(publication);
+}
+//# sourceMappingURL=service.js.map

package/dist/support/service.js.map

@@ -0,0 +1 @@
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package/dist/support/transitions.d.ts

@@ -0,0 +1,4 @@
+import type { SupportTicketStatus } from "../db";
+export declare function assertSupportStatusTransition(current: SupportTicketStatus, next: SupportTicketStatus): void;
+export declare function statusAfterTenantMessage(current: SupportTicketStatus): SupportTicketStatus;
+export declare function statusAfterPlatformReply(current: SupportTicketStatus): SupportTicketStatus;

package/dist/support/transitions.js

@@ -0,0 +1,29 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.assertSupportStatusTransition = assertSupportStatusTransition;
+exports.statusAfterTenantMessage = statusAfterTenantMessage;
+exports.statusAfterPlatformReply = statusAfterPlatformReply;
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const HTTP_BAD_REQUEST = 400;
+const STATUS_TRANSITIONS = {
+    open: ["in_progress", "resolved", "closed"],
+    in_progress: ["waiting_customer", "resolved", "closed"],
+    waiting_customer: ["in_progress", "resolved", "closed"],
+    resolved: ["open", "closed"],
+    closed: ["open"],
+};
+function assertSupportStatusTransition(current, next) {
+    if (current === next)
+        return;
+    (0, interface_api_util_1.assert)(STATUS_TRANSITIONS[current].includes(next), HTTP_BAD_REQUEST, "saas.errors.support.invalid_status_transition");
+}
+function statusAfterTenantMessage(current) {
+    if (current === "waiting_customer")
+        return "in_progress";
+    return current === "resolved" || current === "closed" ? "open" : current;
+}
+function statusAfterPlatformReply(current) {
+    (0, interface_api_util_1.assert)(current !== "closed", HTTP_BAD_REQUEST, "saas.errors.support.closed_ticket_reply");
+    return "waiting_customer";
+}
+//# sourceMappingURL=transitions.js.map

package/dist/support/transitions.js.map

@@ -0,0 +1 @@
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package/dist/support/uploads.d.ts

@@ -0,0 +1,39 @@
+import { Table } from "@antelopejs/interface-database-decorators";
+import { type PresignedUploadResponse } from "@antelopejs/interface-file-storage";
+export interface SupportUploadInput {
+    filename: string;
+    size: number;
+    mimetype: string;
+}
+export declare class SupportUpload extends Table {
+    _id: string;
+    stagedKey: string;
+    storage: string;
+    tenantId: string;
+}
+declare const SupportUploadModel_base: {
+    new (database: import("@antelopejs/interface-database").SchemaInstance<any>): {
+        readonly table: import("@antelopejs/interface-database").Table<SupportUpload>;
+        readonly database: import("@antelopejs/interface-database").SchemaInstance<any>;
+        get(id: string): PromiseLike<SupportUpload | undefined>;
+        getBy(index: keyof SupportUpload, ...keys: any[]): PromiseLike<SupportUpload[]>;
+        getAll(): PromiseLike<SupportUpload[]>;
+        insert(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportUpload> | import("@antelopejs/interface-database-decorators").DeepPartial<SupportUpload>[], options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<string[]>;
+        update(id: string, obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportUpload>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        update(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportUpload>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        delete(id: string): Promise<number>;
+    };
+    readonly schemaName: string;
+    fromPlainData(obj: any): SupportUpload;
+    fromDatabase(obj: any): SupportUpload | undefined;
+    toDatabase(obj: any): Record<string, any>;
+    validate(obj: unknown, options?: import("@antelopejs/interface-database-decorators").ValidateInputOptions): import("@antelopejs/interface-database-decorators").ValidationResult;
+};
+export declare class SupportUploadModel extends SupportUploadModel_base {
+    record(candidate: SupportUpload): Promise<void>;
+}
+export declare function supportUploadId(storage: string, stagedKey: string): string;
+export declare function parseSupportUpload(body: unknown): SupportUploadInput;
+export declare function createSupportUpload(tenantId: string, input: SupportUploadInput): Promise<PresignedUploadResponse>;
+export declare function getSupportUpload(tenantId: string, stagedKey: string): Promise<SupportUpload>;
+export {};