@antelopejs/dms-saas 0.0.1

package/dist/support/admissions.d.ts

@@ -0,0 +1,36 @@
+import { Table } from "@antelopejs/interface-database-decorators";
+import { type SupportOperation, SupportOperationModel } from "./operations";
+export declare class SupportAttachmentAdmission extends Table {
+    _id: string;
+    operationId: string;
+    stagedKey: string;
+    storage: string;
+    finalKey: string;
+    revision: string;
+    promotionConfirmed: boolean;
+}
+declare const SupportAttachmentAdmissionModel_base: {
+    new (database: import("@antelopejs/interface-database").SchemaInstance<any>): {
+        readonly table: import("@antelopejs/interface-database").Table<SupportAttachmentAdmission>;
+        readonly database: import("@antelopejs/interface-database").SchemaInstance<any>;
+        get(id: string): PromiseLike<SupportAttachmentAdmission | undefined>;
+        getBy(index: keyof SupportAttachmentAdmission, ...keys: any[]): PromiseLike<SupportAttachmentAdmission[]>;
+        getAll(): PromiseLike<SupportAttachmentAdmission[]>;
+        insert(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportAttachmentAdmission> | import("@antelopejs/interface-database-decorators").DeepPartial<SupportAttachmentAdmission>[], options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<string[]>;
+        update(id: string, obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportAttachmentAdmission>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        update(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportAttachmentAdmission>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        delete(id: string): Promise<number>;
+    };
+    readonly schemaName: string;
+    fromPlainData(obj: any): SupportAttachmentAdmission;
+    fromDatabase(obj: any): SupportAttachmentAdmission | undefined;
+    toDatabase(obj: any): Record<string, any>;
+    validate(obj: unknown, options?: import("@antelopejs/interface-database-decorators").ValidateInputOptions): import("@antelopejs/interface-database-decorators").ValidationResult;
+};
+export declare class SupportAttachmentAdmissionModel extends SupportAttachmentAdmissionModel_base {
+    admit(candidate: SupportAttachmentAdmission): Promise<SupportAttachmentAdmission>;
+    confirmPromotion(admission: SupportAttachmentAdmission): Promise<void>;
+}
+export declare function prepareSupportAttachments(operations: SupportOperationModel, operation: SupportOperation, tenantId: string): Promise<void>;
+export declare function cancelSupportAttachments(operation: SupportOperation): Promise<void>;
+export {};

package/dist/support/admissions.js

@@ -0,0 +1,136 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportAttachmentAdmissionModel = exports.SupportAttachmentAdmission = void 0;
+exports.prepareSupportAttachments = prepareSupportAttachments;
+exports.cancelSupportAttachments = cancelSupportAttachments;
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const interface_database_decorators_1 = require("@antelopejs/interface-database-decorators");
+const interface_file_storage_1 = require("@antelopejs/interface-file-storage");
+const constants_1 = require("@antelopejs/interface-dms/constants");
+const attachments_1 = require("./attachments");
+const config_1 = require("./config");
+const operations_1 = require("./operations");
+const uploads_1 = require("./uploads");
+const HTTP_CONFLICT = 409;
+const HTTP_UNAVAILABLE = 503;
+const SUPPORT_ADMISSIONS_TABLE = "support_attachment_admissions";
+let SupportAttachmentAdmission = class SupportAttachmentAdmission extends interface_database_decorators_1.Table {
+};
+exports.SupportAttachmentAdmission = SupportAttachmentAdmission;
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "_id", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Index)(),
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "operationId", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "stagedKey", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "storage", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "finalKey", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportAttachmentAdmission.prototype, "revision", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("boolean"),
+    __metadata("design:type", Boolean)
+], SupportAttachmentAdmission.prototype, "promotionConfirmed", void 0);
+exports.SupportAttachmentAdmission = SupportAttachmentAdmission = __decorate([
+    (0, interface_database_decorators_1.RegisterTable)(SUPPORT_ADMISSIONS_TABLE, constants_1.CORE_SCHEMA_NAME)
+], SupportAttachmentAdmission);
+class SupportAttachmentAdmissionModel extends (0, interface_database_decorators_1.BasicDataModel)(SupportAttachmentAdmission) {
+    async admit(candidate) {
+        try {
+            await this.insert(candidate);
+        }
+        catch {
+        }
+        const admitted = await this.get(candidate._id);
+        (0, interface_api_util_1.assert)(admitted, HTTP_UNAVAILABLE, "saas.errors.support.attachment_pending");
+        (0, interface_api_util_1.assert)(admitted.operationId === candidate.operationId, HTTP_CONFLICT, "saas.errors.support.attachment_already_admitted");
+        return admitted;
+    }
+    async confirmPromotion(admission) {
+        if (admission.promotionConfirmed)
+            return;
+        await this.table
+            .atomicMutation(admission._id, {
+            type: "update",
+            revisionField: "revision",
+            expectedRevision: `${admission._id}:admitted`,
+            nextRevision: `${admission._id}:promoted`,
+            patch: { promotionConfirmed: true },
+        })
+            .run();
+        const stored = await this.get(admission._id);
+        (0, interface_api_util_1.assert)(stored?.promotionConfirmed, HTTP_UNAVAILABLE, "saas.errors.support.attachment_pending");
+    }
+}
+exports.SupportAttachmentAdmissionModel = SupportAttachmentAdmissionModel;
+async function admitAttachment(operationId, upload) {
+    return (0, interface_database_decorators_1.GetModel)(SupportAttachmentAdmissionModel).admit({
+        _id: upload._id,
+        operationId,
+        stagedKey: upload.stagedKey,
+        storage: upload.storage,
+        finalKey: (0, interface_file_storage_1.stripStagingPrefix)(upload.stagedKey),
+        revision: `${upload._id}:admitted`,
+        promotionConfirmed: false,
+    });
+}
+async function prepareAdmission(operations, admission) {
+    const operation = await operations.get(admission.operationId);
+    (0, interface_api_util_1.assert)(operation, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    (0, interface_api_util_1.assert)(operation.status !== "rejected", HTTP_CONFLICT, "saas.errors.support.tenant_busy");
+    if (operation.status !== "prepared")
+        return;
+    const promoted = await (0, interface_file_storage_1.PromoteFile)(admission.stagedKey, admission.storage);
+    (0, interface_api_util_1.assert)(promoted.resourceKey === admission.finalKey, HTTP_UNAVAILABLE, "saas.errors.support.attachment_pending");
+    await (0, interface_database_decorators_1.GetModel)(SupportAttachmentAdmissionModel).confirmPromotion(admission);
+    const metadata = await (0, interface_file_storage_1.GetFileMetadata)(admission.finalKey, admission.storage);
+    (0, attachments_1.assertSupportAttachmentMetadata)(metadata);
+}
+async function prepareSupportAttachments(operations, operation, tenantId) {
+    const { stagedKeys } = (0, operations_1.supportPublication)(operation);
+    for (const key of stagedKeys)
+        (0, attachments_1.assertSupportAttachmentPath)(key, (0, config_1.tenantSupportAttachmentPath)(tenantId));
+    for (const key of stagedKeys) {
+        const upload = await (0, uploads_1.getSupportUpload)(tenantId, key);
+        const admission = await admitAttachment(operation._id, upload);
+        await prepareAdmission(operations, admission);
+    }
+}
+async function cancelSupportAttachments(operation) {
+    (0, interface_api_util_1.assert)(operation.status === "rejected", HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+    const admissions = await (0, interface_database_decorators_1.GetModel)(SupportAttachmentAdmissionModel).getBy("operationId", operation._id);
+    const outcomes = await Promise.allSettled(admissions.flatMap((admission) => {
+        const keys = admission.promotionConfirmed
+            ? [admission.finalKey, admission.stagedKey]
+            : [admission.stagedKey];
+        return keys.map((key) => (0, interface_file_storage_1.DeleteFile)(key, admission.storage));
+    }));
+    const failures = outcomes.flatMap((outcome) => outcome.status === "rejected" ? [outcome.reason] : []);
+    if (failures.length)
+        throw new AggregateError(failures, "Support attachment cancellation pending");
+}
+//# sourceMappingURL=admissions.js.map

package/dist/support/admissions.js.map

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package/dist/support/attachments.d.ts

@@ -0,0 +1,12 @@
+import { type FileMetadata } from "@antelopejs/interface-file-storage";
+export interface SupportAttachmentMetadata extends FileMetadata {
+    url: string;
+    expiresAt?: number;
+}
+export interface SupportAttachmentValidation {
+    size: number;
+    mimetype: string;
+}
+export declare function assertSupportAttachmentPath(key: string, path: string): void;
+export declare function assertSupportAttachmentMetadata(metadata: SupportAttachmentValidation): void;
+export declare function getSupportAttachmentMetadata(resourceKey: string, storage: string): Promise<SupportAttachmentMetadata>;

package/dist/support/attachments.js

@@ -0,0 +1,56 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.assertSupportAttachmentPath = assertSupportAttachmentPath;
+exports.assertSupportAttachmentMetadata = assertSupportAttachmentMetadata;
+exports.getSupportAttachmentMetadata = getSupportAttachmentMetadata;
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const interface_file_storage_1 = require("@antelopejs/interface-file-storage");
+const config_1 = require("./config");
+const HTTP_BAD_REQUEST = 400;
+const CONTROL_CHARACTER_MAX = 0x1f;
+const DELETE_CHARACTER = 0x7f;
+function isAllowedMimetype(mimetype) {
+    return config_1.SUPPORT_ATTACHMENT_MIMETYPES.some((allowed) => {
+        if (!allowed.endsWith("/*"))
+            return mimetype === allowed;
+        return mimetype.startsWith(allowed.slice(0, -1));
+    });
+}
+function hasControlCharacters(value) {
+    return [...value].some((character) => {
+        const code = character.charCodeAt(0);
+        return code <= CONTROL_CHARACTER_MAX || code === DELETE_CHARACTER;
+    });
+}
+function isSafeStoragePath(value) {
+    return (!value.includes("..") &&
+        !value.startsWith("/") &&
+        !value.includes("\\") &&
+        !hasControlCharacters(value));
+}
+function assertSupportAttachmentPath(key, path) {
+    const pathPrefix = `${path}/`;
+    const resourceKey = (0, interface_file_storage_1.stripStagingPrefix)(key);
+    (0, interface_api_util_1.assert)((0, interface_file_storage_1.isStagedKey)(key) &&
+        isSafeStoragePath(key) &&
+        resourceKey.startsWith(pathPrefix), HTTP_BAD_REQUEST, "saas.errors.support.invalid_attachments");
+}
+function assertSupportAttachmentMetadata(metadata) {
+    (0, interface_api_util_1.assert)(Number.isSafeInteger(metadata.size) &&
+        metadata.size >= 0 &&
+        metadata.size <= config_1.SUPPORT_ATTACHMENT_MAX_SIZE &&
+        isAllowedMimetype(metadata.mimetype), HTTP_BAD_REQUEST, "saas.errors.support.invalid_attachments");
+}
+async function getSupportAttachmentMetadata(resourceKey, storage) {
+    (0, interface_api_util_1.assert)(typeof storage === "string" &&
+        storage.trim().length > 0 &&
+        !(0, interface_file_storage_1.isStagedKey)(resourceKey) &&
+        resourceKey === (0, interface_file_storage_1.stripStagingPrefix)(resourceKey) &&
+        isSafeStoragePath(resourceKey), HTTP_BAD_REQUEST, "saas.errors.support.invalid_attachment");
+    const [metadata, read] = await Promise.all([
+        (0, interface_file_storage_1.GetFileMetadata)(resourceKey, storage),
+        (0, interface_file_storage_1.CreateReadUrl)(resourceKey, undefined, storage),
+    ]);
+    return { ...metadata, url: read.url, expiresAt: read.expiresAt };
+}
+//# sourceMappingURL=attachments.js.map

package/dist/support/attachments.js.map

@@ -0,0 +1 @@
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package/dist/support/config.d.ts

@@ -0,0 +1,19 @@
+import type { PlanModel, SupportTicketPriority, TenantSubscriptionModel } from "../db";
+export declare const SUPPORT_SLA_FEATURE_ID = "support-sla";
+export declare const SUPPORT_ATTACHMENT_PATH = "support-attachments";
+export declare const SUPPORT_ATTACHMENT_LIMIT = 5;
+export declare const SUPPORT_ATTACHMENT_MAX_SIZE: number;
+export declare const SUPPORT_ATTACHMENT_MIMETYPES: readonly ["image/*", "application/pdf", "text/plain"];
+export declare const SUPPORT_SLA_LEVELS: readonly ["community", "email", "priority", "dedicated"];
+export type SupportSlaLevel = (typeof SUPPORT_SLA_LEVELS)[number];
+export interface SupportSlaPolicy {
+    level: SupportSlaLevel;
+    responseTargetHours: number | null;
+    businessHoursOnly: boolean;
+    priorities: SupportTicketPriority[];
+}
+export declare function tenantSupportAttachmentPath(tenantId: string): string;
+export declare const SUPPORT_SLA_POLICIES: Record<SupportSlaLevel, SupportSlaPolicy>;
+export declare function supportSlaPolicy(value: unknown): SupportSlaPolicy;
+export declare function assertPriorityAllowed(priority: SupportTicketPriority, policy: SupportSlaPolicy): void;
+export declare function resolveTenantSupportPolicy(subscriptions: TenantSubscriptionModel, plans: PlanModel): Promise<SupportSlaPolicy>;

package/dist/support/config.js

@@ -0,0 +1,75 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SUPPORT_SLA_POLICIES = exports.SUPPORT_SLA_LEVELS = exports.SUPPORT_ATTACHMENT_MIMETYPES = exports.SUPPORT_ATTACHMENT_MAX_SIZE = exports.SUPPORT_ATTACHMENT_LIMIT = exports.SUPPORT_ATTACHMENT_PATH = exports.SUPPORT_SLA_FEATURE_ID = void 0;
+exports.tenantSupportAttachmentPath = tenantSupportAttachmentPath;
+exports.supportSlaPolicy = supportSlaPolicy;
+exports.assertPriorityAllowed = assertPriorityAllowed;
+exports.resolveTenantSupportPolicy = resolveTenantSupportPolicy;
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+exports.SUPPORT_SLA_FEATURE_ID = "support-sla";
+exports.SUPPORT_ATTACHMENT_PATH = "support-attachments";
+exports.SUPPORT_ATTACHMENT_LIMIT = 5;
+exports.SUPPORT_ATTACHMENT_MAX_SIZE = 10 * 1024 * 1024;
+exports.SUPPORT_ATTACHMENT_MIMETYPES = [
+    "image/*",
+    "application/pdf",
+    "text/plain",
+];
+exports.SUPPORT_SLA_LEVELS = [
+    "community",
+    "email",
+    "priority",
+    "dedicated",
+];
+const HTTP_BAD_REQUEST = 400;
+const VALID_SLA_LEVELS = new Set(exports.SUPPORT_SLA_LEVELS);
+function tenantSupportAttachmentPath(tenantId) {
+    return `${exports.SUPPORT_ATTACHMENT_PATH}/${tenantId}`;
+}
+exports.SUPPORT_SLA_POLICIES = {
+    community: {
+        level: "community",
+        responseTargetHours: null,
+        businessHoursOnly: false,
+        priorities: ["normal"],
+    },
+    email: {
+        level: "email",
+        responseTargetHours: 48,
+        businessHoursOnly: true,
+        priorities: ["low", "normal"],
+    },
+    priority: {
+        level: "priority",
+        responseTargetHours: 8,
+        businessHoursOnly: true,
+        priorities: ["low", "normal", "high"],
+    },
+    dedicated: {
+        level: "dedicated",
+        responseTargetHours: 2,
+        businessHoursOnly: false,
+        priorities: ["low", "normal", "high", "urgent"],
+    },
+};
+function supportSlaPolicy(value) {
+    const level = typeof value === "string" && VALID_SLA_LEVELS.has(value)
+        ? value
+        : "community";
+    return exports.SUPPORT_SLA_POLICIES[level];
+}
+function assertPriorityAllowed(priority, policy) {
+    (0, interface_api_util_1.assert)(policy.priorities.includes(priority), HTTP_BAD_REQUEST, "saas.errors.support.priority_not_available");
+}
+async function resolveTenantSupportPolicy(subscriptions, plans) {
+    const subscription = await subscriptions.findOne();
+    if (!subscription?.planId)
+        return exports.SUPPORT_SLA_POLICIES.community;
+    const plan = await plans.get(subscription.planId);
+    if (!plan)
+        return exports.SUPPORT_SLA_POLICIES.community;
+    const inherited = await plans.resolveInheritance(plan);
+    const feature = inherited.features.find((candidate) => candidate.featureId === exports.SUPPORT_SLA_FEATURE_ID);
+    return supportSlaPolicy(feature?.value);
+}
+//# sourceMappingURL=config.js.map

package/dist/support/config.js.map

@@ -0,0 +1 @@
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package/dist/support/index.d.ts

@@ -0,0 +1,6 @@
+export * from "./attachments";
+export * from "./config";
+export * from "./publications";
+export * from "./service";
+export * from "./transitions";
+export * from "./validation";

package/dist/support/index.js

@@ -0,0 +1,23 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __exportStar = (this && this.__exportStar) || function(m, exports) {
+    for (var p in m) if (p !== "default" && !Object.prototype.hasOwnProperty.call(exports, p)) __createBinding(exports, m, p);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+__exportStar(require("./attachments"), exports);
+__exportStar(require("./config"), exports);
+__exportStar(require("./publications"), exports);
+__exportStar(require("./service"), exports);
+__exportStar(require("./transitions"), exports);
+__exportStar(require("./validation"), exports);
+//# sourceMappingURL=index.js.map

package/dist/support/index.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"index.js","sourceRoot":"","sources":["../../src/support/index.ts"],"names":[],"mappings":";;;;;;;;;;;;;;;;AAAA,gDAA8B;AAC9B,2CAAyB;AACzB,iDAA+B;AAC/B,4CAA0B;AAC1B,gDAA8B;AAC9B,+CAA6B"}

package/dist/support/operations.d.ts

@@ -0,0 +1,51 @@
+import { Table } from "@antelopejs/interface-database-decorators";
+import type { SupportMessage, SupportTicket, SupportTicketEvent } from "../db";
+export type SupportOperationStatus = "prepared" | "ready" | "committed" | "rejected";
+export type SupportOperationKind = "create" | "reply" | "update";
+export interface SupportOperationFailure {
+    status: number;
+    code: string;
+}
+export interface SupportPublication {
+    expectedMutationId: string | null;
+    unchanged?: boolean;
+    ticket: SupportTicket;
+    message: SupportMessage | null;
+    events: SupportTicketEvent[];
+    stagedKeys: string[];
+}
+export declare class SupportOperation extends Table {
+    _id: string;
+    revision: string;
+    status: SupportOperationStatus;
+    fingerprint: string;
+    kind: SupportOperationKind;
+    payload: string;
+    failure?: SupportOperationFailure | null;
+}
+declare const SupportOperationModel_base: {
+    new (database: import("@antelopejs/interface-database").SchemaInstance<any>): {
+        readonly table: import("@antelopejs/interface-database").Table<SupportOperation>;
+        readonly database: import("@antelopejs/interface-database").SchemaInstance<any>;
+        get(id: string): PromiseLike<SupportOperation | undefined>;
+        getBy(index: keyof SupportOperation, ...keys: any[]): PromiseLike<SupportOperation[]>;
+        getAll(): PromiseLike<SupportOperation[]>;
+        insert(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportOperation> | import("@antelopejs/interface-database-decorators").DeepPartial<SupportOperation>[], options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<string[]>;
+        update(id: string, obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportOperation>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        update(obj: import("@antelopejs/interface-database-decorators").DeepPartial<SupportOperation>, options?: import("@antelopejs/interface-database-decorators").ValidateOptions): Promise<number>;
+        delete(id: string): Promise<number>;
+    };
+    readonly schemaName: string;
+    fromPlainData(obj: any): SupportOperation;
+    fromDatabase(obj: any): SupportOperation | undefined;
+    toDatabase(obj: any): Record<string, any>;
+    validate(obj: unknown, options?: import("@antelopejs/interface-database-decorators").ValidateInputOptions): import("@antelopejs/interface-database-decorators").ValidationResult;
+};
+export declare class SupportOperationModel extends SupportOperationModel_base {
+    prepare(candidate: SupportOperation): Promise<SupportOperation>;
+    finish(operation: SupportOperation, status: SupportOperationStatus, failure?: SupportOperationFailure | null): Promise<SupportOperation>;
+}
+export declare function supportOperationId(tenantId: string, actorId: string, requestId: string): string;
+export declare function supportRequestFingerprint(intent: unknown): string;
+export declare function supportPublication(operation: SupportOperation): SupportPublication;
+export {};

package/dist/support/operations.js

@@ -0,0 +1,109 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportOperationModel = exports.SupportOperation = void 0;
+exports.supportOperationId = supportOperationId;
+exports.supportRequestFingerprint = supportRequestFingerprint;
+exports.supportPublication = supportPublication;
+const node_crypto_1 = require("node:crypto");
+const interface_api_util_1 = require("@antelopejs/interface-api-util");
+const interface_database_decorators_1 = require("@antelopejs/interface-database-decorators");
+const constants_1 = require("@antelopejs/interface-dms/constants");
+const HTTP_CONFLICT = 409;
+const HTTP_UNAVAILABLE = 503;
+const SUPPORT_OPERATIONS_TABLE = "support_operations";
+let SupportOperation = class SupportOperation extends interface_database_decorators_1.Table {
+};
+exports.SupportOperation = SupportOperation;
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "_id", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "revision", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "status", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "fingerprint", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "kind", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("string"),
+    __metadata("design:type", String)
+], SupportOperation.prototype, "payload", void 0);
+__decorate([
+    (0, interface_database_decorators_1.Field)("any"),
+    __metadata("design:type", Object)
+], SupportOperation.prototype, "failure", void 0);
+exports.SupportOperation = SupportOperation = __decorate([
+    (0, interface_database_decorators_1.RegisterTable)(SUPPORT_OPERATIONS_TABLE, constants_1.TENANT_SCHEMA_NAME)
+], SupportOperation);
+class SupportOperationModel extends (0, interface_database_decorators_1.BasicDataModel)(SupportOperation) {
+    async prepare(candidate) {
+        try {
+            await this.insert(candidate);
+        }
+        catch {
+        }
+        const stored = await this.get(candidate._id);
+        (0, interface_api_util_1.assert)(stored, HTTP_UNAVAILABLE, "saas.errors.support.operation_pending");
+        (0, interface_api_util_1.assert)(stored.fingerprint === candidate.fingerprint, HTTP_CONFLICT, "saas.errors.support.request_reused");
+        return stored;
+    }
+    async finish(operation, status, failure = null) {
+        if (operation.status === status)
+            return operation;
+        const outcome = await this.table
+            .atomicMutation(operation._id, {
+            type: "update",
+            revisionField: "revision",
+            expectedRevision: operation.revision,
+            nextRevision: `${operation._id}:${status}`,
+            patch: { status, failure },
+        })
+            .run();
+        const stored = await this.get(operation._id);
+        (0, interface_api_util_1.assert)(stored?.status === status, HTTP_UNAVAILABLE, outcome === "unknown"
+            ? "saas.errors.support.operation_unknown"
+            : "saas.errors.support.operation_pending");
+        return stored;
+    }
+}
+exports.SupportOperationModel = SupportOperationModel;
+function supportOperationId(tenantId, actorId, requestId) {
+    return (0, node_crypto_1.createHash)("sha256")
+        .update(JSON.stringify([tenantId, actorId, requestId]))
+        .digest("hex");
+}
+function supportRequestFingerprint(intent) {
+    return (0, node_crypto_1.createHash)("sha256").update(JSON.stringify(intent)).digest("hex");
+}
+function supportPublication(operation) {
+    const publication = JSON.parse(operation.payload);
+    const { ticket, message, events } = publication;
+    ticket.createdAt = new Date(ticket.createdAt);
+    ticket.updatedAt = new Date(ticket.updatedAt);
+    ticket.lastMessageAt = new Date(ticket.lastMessageAt);
+    if (message)
+        message.createdAt = new Date(message.createdAt);
+    for (const event of events)
+        event.createdAt = new Date(event.createdAt);
+    return publication;
+}
+//# sourceMappingURL=operations.js.map

package/dist/support/operations.js.map

@@ -0,0 +1 @@
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package/dist/support/plans.d.ts

@@ -0,0 +1,6 @@
+import type { SupportTicket } from "../db";
+import type { SupportPublication } from "./operations";
+import type { AddSupportMessageOptions, CreateSupportTicketOptions, UpdateSupportTicketOptions } from "./service";
+export declare function createSupportPlan(options: CreateSupportTicketOptions, id: string): SupportPublication;
+export declare function replySupportPlan(options: AddSupportMessageOptions, ticket: SupportTicket, id: string): SupportPublication;
+export declare function updateSupportPlan(options: UpdateSupportTicketOptions, ticket: SupportTicket, id: string): SupportPublication;