@alicloud/dyvmsapi20170525 4.3.0 → 4.4.0

package/src/models/CloudAgentMonitorStatisticsRequest.ts

@@ -0,0 +1,126 @@
+// This file is auto-generated, don't edit it
+import * as $dara from '@darabonba/typescript';
+
+
+export class CloudAgentMonitorStatisticsRequest extends $dara.Model {
+  /**
+   * @remarks
+   * 说明：根据座席工号查询指定座席的统计项名称支持按照多个座席工号进行查询，多个座席工号之间使用英文逗号","分隔，默认查询账户下所有座席的统计信息
+   * 
+   * @example
+   * 1111
+   */
+  cnos?: string;
+  /**
+   * @remarks
+   * 统计时间段；正整数，1～24，最大值是24时
+   * 
+   * @example
+   * 23
+   */
+  endHour?: number;
+  /**
+   * @remarks
+   * 呼叫中心 id
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 7000002
+   */
+  enterpriseId?: number;
+  /**
+   * @remarks
+   * 统计项名称；取队列实时统计的统计字段名称，多个队列统计项之间使用英文逗号","分隔，默认查询所有统计项
+   * 
+   * @example
+   * ""
+   */
+  fields?: string;
+  /**
+   * @remarks
+   * 说明：根据外呼组编号查询指定座席的统计项名称支持按照多个外呼组编号进行查询，多个座席工号之间使用英文逗号","分隔，默认查询账户下所有座席的统计信息
+   * 
+   * @example
+   * WH123
+   */
+  gno?: string;
+  /**
+   * @remarks
+   * 是否需要返回队列名称；0：不需要（默认） 1：需要
+   * 
+   * @example
+   * 0
+   */
+  isNeedQueueName?: string;
+  /**
+   * @remarks
+   * 是否需要外呼组查询；说明：0 关闭外呼组查询，1 开启外呼组查询。默认为关闭状态
+   * 
+   * @example
+   * 0
+   */
+  isUseGno?: number;
+  /**
+   * @remarks
+   * 条数；正整数，默认值是10，最大值是500
+   * 
+   * @example
+   * 10
+   */
+  limit?: number;
+  /**
+   * @remarks
+   * 查询页码数的起始条数；正整数，默认值是0；与limit同步使用，例：offset=50,limit=10,表示查询第6页，每页10条数据，即总记录的第51-60条数据
+   * 
+   * @example
+   * 0
+   */
+  offset?: number;
+  /**
+   * @remarks
+   * 统计时间段；正整数，0～23，最大值是23时
+   * 
+   * @example
+   * 0
+   */
+  startHour?: number;
+  static names(): { [key: string]: string } {
+    return {
+      cnos: 'Cnos',
+      endHour: 'EndHour',
+      enterpriseId: 'EnterpriseId',
+      fields: 'Fields',
+      gno: 'Gno',
+      isNeedQueueName: 'IsNeedQueueName',
+      isUseGno: 'IsUseGno',
+      limit: 'Limit',
+      offset: 'Offset',
+      startHour: 'StartHour',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      cnos: 'string',
+      endHour: 'number',
+      enterpriseId: 'number',
+      fields: 'string',
+      gno: 'string',
+      isNeedQueueName: 'string',
+      isUseGno: 'number',
+      limit: 'number',
+      offset: 'number',
+      startHour: 'number',
+    };
+  }
+
+  validate() {
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+

package/src/models/CloudAgentMonitorStatisticsResponse.ts

@@ -0,0 +1,40 @@
+// This file is auto-generated, don't edit it
+import * as $dara from '@darabonba/typescript';
+import { CloudAgentMonitorStatisticsResponseBody } from "./CloudAgentMonitorStatisticsResponseBody";
+
+
+export class CloudAgentMonitorStatisticsResponse extends $dara.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: CloudAgentMonitorStatisticsResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: CloudAgentMonitorStatisticsResponseBody,
+    };
+  }
+
+  validate() {
+    if(this.headers) {
+      $dara.Model.validateMap(this.headers);
+    }
+    if(this.body && typeof (this.body as any).validate === 'function') {
+      (this.body as any).validate();
+    }
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+

package/src/models/CloudAgentMonitorStatisticsResponseBody.ts

@@ -0,0 +1,411 @@
+// This file is auto-generated, don't edit it
+import * as $dara from '@darabonba/typescript';
+
+
+export class CloudAgentMonitorStatisticsResponseBodyDataAgentStatistics extends $dara.Model {
+  /**
+   * @remarks
+   * 座席工号
+   * 
+   * @example
+   * 1111
+   */
+  cno?: string;
+  /**
+   * @remarks
+   * status: 代表座席状态，状态每个值对应的含义: stateIdle: 置闲; statePause: 置忙; stateCalling: 呼叫中; stateInuse: 通话中; stateWrapup: 整理, loginTime: 代表座席登录时间, startTime: 代表开始通话的时间
+   * 
+   * @example
+   * {\\"state\\":\\"stateIdle\\",\\"startTime\\":\\"1491462675\\"}
+   */
+  currentState?: string;
+  /**
+   * @remarks
+   * 外呼组编号
+   * 
+   * @example
+   * WH123
+   */
+  gno?: string;
+  /**
+   * @remarks
+   * 外呼组名称
+   * 
+   * @example
+   * gpname
+   */
+  groupName?: string;
+  /**
+   * @remarks
+   * 总空闲次数
+   * 
+   * @example
+   * 5
+   */
+  idleCount?: string;
+  /**
+   * @remarks
+   * 总空闲时长
+   * 
+   * @example
+   * 54344
+   */
+  idleTime?: string;
+  /**
+   * @remarks
+   * 最大空闲时长
+   * 
+   * @example
+   * 52375
+   */
+  maxIdleTime?: string;
+  /**
+   * @remarks
+   * 外呼通话最大时长
+   * 
+   * @example
+   * 41
+   */
+  maxObBridgeTime?: string;
+  /**
+   * @remarks
+   * 外呼呼叫最大时长
+   * 
+   * @example
+   * 31
+   */
+  maxObCallingTime?: string;
+  /**
+   * @remarks
+   * 外呼整理最大时长
+   * 
+   * @example
+   * 30
+   */
+  maxObWrapupTime?: string;
+  /**
+   * @remarks
+   * 最小空闲时长
+   * 
+   * @example
+   * 9
+   */
+  minIdleTime?: string;
+  /**
+   * @remarks
+   * 外呼通话最小时长
+   * 
+   * @example
+   * 29
+   */
+  minObBridgeTime?: string;
+  /**
+   * @remarks
+   * 外呼呼叫最小时长
+   * 
+   * @example
+   * 8
+   */
+  minObCallingTime?: string;
+  /**
+   * @remarks
+   * 外呼整理最小时长
+   * 
+   * @example
+   * 30
+   */
+  minObWrapupTime?: string;
+  /**
+   * @remarks
+   * 总外呼通话次数
+   * 
+   * @example
+   * 4
+   */
+  obBridgeCount?: string;
+  /**
+   * @remarks
+   * 外呼通话时长
+   * 
+   * @example
+   * 144
+   */
+  obBridgeTime?: string;
+  /**
+   * @remarks
+   * 总外呼呼叫次数
+   * 
+   * @example
+   * 5
+   */
+  obCallingCount?: string;
+  /**
+   * @remarks
+   * 外呼呼叫时长
+   * 
+   * @example
+   * 67
+   */
+  obCallingTime?: string;
+  /**
+   * @remarks
+   * 总外呼整理次数
+   * 
+   * @example
+   * 4
+   */
+  obWrapupCount?: string;
+  /**
+   * @remarks
+   * 外呼整理时长
+   * 
+   * @example
+   * 120
+   */
+  obWrapupTime?: string;
+  /**
+   * @remarks
+   * 预览外呼座席接听数
+   * 
+   * @example
+   * 4
+   */
+  previewObAgentAnsweredCount?: string;
+  /**
+   * @example
+   * 4
+   */
+  previewObBothAnsweredCount?: string;
+  /**
+   * @remarks
+   * 双方接听最大通话时长
+   * 
+   * @example
+   * 41
+   */
+  previewObMaxBridgeTime?: string;
+  /**
+   * @remarks
+   * 双方接听最小通话时长
+   * 
+   * @example
+   * 29
+   */
+  previewObMinBridgeTime?: string;
+  /**
+   * @remarks
+   * 双方接听总通话时长
+   * 
+   * @example
+   * 144
+   */
+  previewObTotalBridgeTime?: string;
+  /**
+   * @remarks
+   * 预览外呼数
+   * 
+   * @example
+   * 5
+   */
+  previewObTotalCount?: string;
+  /**
+   * @remarks
+   * 预览外呼有效通话次数
+   * 
+   * @example
+   * 4
+   */
+  previewObValidCalls?: string;
+  /**
+   * @remarks
+   * 预览外呼有效通话总时长
+   * 
+   * @example
+   * 144
+   */
+  previewObValidTotalBridgeTime?: string;
+  /**
+   * @remarks
+   * 队列名
+   * 
+   * @example
+   * 示例值
+   */
+  queueName?: string;
+  static names(): { [key: string]: string } {
+    return {
+      cno: 'Cno',
+      currentState: 'CurrentState',
+      gno: 'Gno',
+      groupName: 'GroupName',
+      idleCount: 'Idle_count',
+      idleTime: 'Idle_time',
+      maxIdleTime: 'Max_idle_time',
+      maxObBridgeTime: 'Max_ob_bridge_time',
+      maxObCallingTime: 'Max_ob_calling_time',
+      maxObWrapupTime: 'Max_ob_wrapup_time',
+      minIdleTime: 'Min_idle_time',
+      minObBridgeTime: 'Min_ob_bridge_time',
+      minObCallingTime: 'Min_ob_calling_time',
+      minObWrapupTime: 'Min_ob_wrapup_time',
+      obBridgeCount: 'Ob_bridge_count',
+      obBridgeTime: 'Ob_bridge_time',
+      obCallingCount: 'Ob_calling_count',
+      obCallingTime: 'Ob_calling_time',
+      obWrapupCount: 'Ob_wrapup_count',
+      obWrapupTime: 'Ob_wrapup_time',
+      previewObAgentAnsweredCount: 'Preview_ob_agent_answered_count',
+      previewObBothAnsweredCount: 'Preview_ob_both_answered_count',
+      previewObMaxBridgeTime: 'Preview_ob_max_bridge_time',
+      previewObMinBridgeTime: 'Preview_ob_min_bridge_time',
+      previewObTotalBridgeTime: 'Preview_ob_total_bridge_time',
+      previewObTotalCount: 'Preview_ob_total_count',
+      previewObValidCalls: 'Preview_ob_valid_calls',
+      previewObValidTotalBridgeTime: 'Preview_ob_valid_total_bridge_time',
+      queueName: 'QueueName',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      cno: 'string',
+      currentState: 'string',
+      gno: 'string',
+      groupName: 'string',
+      idleCount: 'string',
+      idleTime: 'string',
+      maxIdleTime: 'string',
+      maxObBridgeTime: 'string',
+      maxObCallingTime: 'string',
+      maxObWrapupTime: 'string',
+      minIdleTime: 'string',
+      minObBridgeTime: 'string',
+      minObCallingTime: 'string',
+      minObWrapupTime: 'string',
+      obBridgeCount: 'string',
+      obBridgeTime: 'string',
+      obCallingCount: 'string',
+      obCallingTime: 'string',
+      obWrapupCount: 'string',
+      obWrapupTime: 'string',
+      previewObAgentAnsweredCount: 'string',
+      previewObBothAnsweredCount: 'string',
+      previewObMaxBridgeTime: 'string',
+      previewObMinBridgeTime: 'string',
+      previewObTotalBridgeTime: 'string',
+      previewObTotalCount: 'string',
+      previewObValidCalls: 'string',
+      previewObValidTotalBridgeTime: 'string',
+      queueName: 'string',
+    };
+  }
+
+  validate() {
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class CloudAgentMonitorStatisticsResponseBodyData extends $dara.Model {
+  /**
+   * @remarks
+   * 座席统计项数组
+   */
+  agentStatistics?: CloudAgentMonitorStatisticsResponseBodyDataAgentStatistics[];
+  /**
+   * @remarks
+   * 日期，格式为：yyyy-MM-dd
+   * 
+   * @example
+   * 2026-04-06
+   */
+  date?: string;
+  /**
+   * @remarks
+   * 总计
+   * 
+   * @example
+   * 26
+   */
+  total?: string;
+  static names(): { [key: string]: string } {
+    return {
+      agentStatistics: 'AgentStatistics',
+      date: 'Date',
+      total: 'Total',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      agentStatistics: { 'type': 'array', 'itemType': CloudAgentMonitorStatisticsResponseBodyDataAgentStatistics },
+      date: 'string',
+      total: 'string',
+    };
+  }
+
+  validate() {
+    if(Array.isArray(this.agentStatistics)) {
+      $dara.Model.validateArray(this.agentStatistics);
+    }
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class CloudAgentMonitorStatisticsResponseBody extends $dara.Model {
+  accessDeniedDetail?: string;
+  /**
+   * @example
+   * OK
+   */
+  code?: string;
+  data?: CloudAgentMonitorStatisticsResponseBodyData;
+  /**
+   * @example
+   * OK
+   */
+  message?: string;
+  /**
+   * @example
+   * 9FF70B74-1B3C-44C1-ACDF-8DF962988F0E
+   */
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      accessDeniedDetail: 'AccessDeniedDetail',
+      code: 'Code',
+      data: 'Data',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      accessDeniedDetail: 'string',
+      code: 'string',
+      data: CloudAgentMonitorStatisticsResponseBodyData,
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  validate() {
+    if(this.data && typeof (this.data as any).validate === 'function') {
+      (this.data as any).validate();
+    }
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+

package/src/models/CloudAgentWorkloadReportRequest.ts

@@ -0,0 +1,133 @@
+// This file is auto-generated, don't edit it
+import * as $dara from '@darabonba/typescript';
+
+
+export class CloudAgentWorkloadReportRequest extends $dara.Model {
+  /**
+   * @remarks
+   * 座席号；说明：根据座席工号查询指定座席的工作量统计支持按照多个座席工号进行查询，多个座席工号之间使用英文逗号","分隔，默认查询账户下所有座席的工作量统计
+   * 
+   * @example
+   * 1111,2222
+   */
+  cnos?: string;
+  /**
+   * @remarks
+   * 说明：统计日期的结束时间，格式：yyyy-MM-dd
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 2025-06-15
+   */
+  endTime?: string;
+  /**
+   * @remarks
+   * 呼叫中心 id
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 7000002
+   */
+  enterpriseId?: number;
+  /**
+   * @remarks
+   * 说明：根据外呼编号查询指定座席的工作量统计,默认查询账户下所有座席的工作量统计
+   * 
+   * @example
+   * WH12
+   */
+  gnos?: string;
+  /**
+   * @remarks
+   * 查询条数；取值：最大不能超过1000，默认10
+   * 
+   * @example
+   * 10
+   */
+  limit?: number;
+  ownerId?: number;
+  resourceOwnerAccount?: string;
+  resourceOwnerId?: number;
+  /**
+   * @remarks
+   * 查询起始位置；取值：大于等于0，默认0
+   * 
+   * @example
+   * 0
+   */
+  start?: number;
+  /**
+   * @remarks
+   * 说明：统计日期的开始时间，格式：yyyy-MM-dd
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 2025-06-13
+   */
+  startTime?: string;
+  /**
+   * @remarks
+   * 统计方法；说明：0：分时1：分日2：汇总 10：队列汇总
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 2
+   */
+  statisticMethod?: number;
+  /**
+   * @remarks
+   * 说明：统计报表类型，1：日报表2：周报表3：月报表4：自定义时间
+   * 
+   * This parameter is required.
+   * 
+   * @example
+   * 1
+   */
+  timeRangeType?: number;
+  static names(): { [key: string]: string } {
+    return {
+      cnos: 'Cnos',
+      endTime: 'EndTime',
+      enterpriseId: 'EnterpriseId',
+      gnos: 'Gnos',
+      limit: 'Limit',
+      ownerId: 'OwnerId',
+      resourceOwnerAccount: 'ResourceOwnerAccount',
+      resourceOwnerId: 'ResourceOwnerId',
+      start: 'Start',
+      startTime: 'StartTime',
+      statisticMethod: 'StatisticMethod',
+      timeRangeType: 'TimeRangeType',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      cnos: 'string',
+      endTime: 'string',
+      enterpriseId: 'number',
+      gnos: 'string',
+      limit: 'number',
+      ownerId: 'number',
+      resourceOwnerAccount: 'string',
+      resourceOwnerId: 'number',
+      start: 'number',
+      startTime: 'string',
+      statisticMethod: 'number',
+      timeRangeType: 'number',
+    };
+  }
+
+  validate() {
+    super.validate();
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+