@alicloud/ccc20200701 2.38.3 → 2.39.1

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@@ -5,7 +5,7 @@ import * as $dara from '@darabonba/typescript';
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  export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $dara.Model {
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  /**
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  * @remarks
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- * Agent acknowledgement rate.
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+ * The agent answer rate.
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  *
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  * @example
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  * 1
@@ -13,7 +13,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  agentHandleRate?: number;
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  /**
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  * @remarks
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- * Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because acknowledgement events and answer events may fall into different time ranges, the result may exceed 100% in certain cases.)
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+ * The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
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  *
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  * @example
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  * 0.6
@@ -21,7 +21,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  answerRate?: number;
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  /**
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  * @remarks
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- * Average customer-side ring time, in seconds.
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+ * The average ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -29,7 +29,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  averageCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Average ring time, in seconds.
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+ * The average ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -37,7 +37,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  averageRingTime?: number;
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  /**
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  * @remarks
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- * Average talk time, in seconds.
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+ * The average talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -45,7 +45,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  averageTalkTime?: number;
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  /**
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  * @remarks
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- * Number of answered calls.
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+ * The number of answered calls.
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  *
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  * @example
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  * 100
@@ -53,7 +53,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  callsAnswered?: number;
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  /**
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  * @remarks
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- * Number of calls answered by the customer.
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+ * The number of calls answered by customers.
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  *
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  * @example
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  * 8
@@ -61,7 +61,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  callsCustomerAnswered?: number;
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  /**
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  * @remarks
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- * Number of dial-up calls.
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+ * The number of dialed calls.
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  *
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  * @example
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  * 100
@@ -69,7 +69,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  callsDialed?: number;
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  /**
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  * @remarks
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- * Customer answer rate.
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+ * The customer answer rate.
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  *
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  * @example
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  * 0.8
@@ -77,7 +77,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  customerAnswerRate?: number;
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  /**
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  * @remarks
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- * Maximum Customer-side ring time, in seconds.
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+ * The maximum ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -85,7 +85,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  maxCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Maximum ring time, in seconds.
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+ * The maximum ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -93,7 +93,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  maxRingTime?: number;
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  /**
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  * @remarks
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- * Maximum talk time, in seconds.
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+ * The maximum talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -101,7 +101,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  maxTalkTime?: number;
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  /**
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  * @remarks
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- * Total Customer-side ring time, in seconds.
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+ * The total ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -109,7 +109,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  totalCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Total ring time, in seconds.
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+ * The total ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -117,7 +117,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  totalRingTime?: number;
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  /**
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  * @remarks
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- * Total talk time, in seconds.
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+ * The total talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -175,7 +175,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends
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  export class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $dara.Model {
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  /**
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  * @remarks
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- * Channel Type.
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+ * The channel type.
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  *
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  * @example
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  * Web
@@ -183,7 +183,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChan
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  accessChannelType?: string;
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  /**
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  * @remarks
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- * Quantity of assigned sessions.
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+ * The number of offered sessions.
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  *
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  * @example
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  * 2
@@ -215,7 +215,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChan
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  export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $dara.Model {
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  /**
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  * @remarks
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- * Abandon rate. Calculation Formula: CallsAbandoned / CallsOffered (Because abandonment events and assignment events may fall into different time ranges, the result may exceed 100% in certain cases).
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+ * The abandon rate. Calculation formula: CallsAbandoned/CallsOffered. The result may exceed 100% in some cases because abandon events and allocation events may fall into different time ranges.
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  *
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  * @example
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  * 0
@@ -223,12 +223,12 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  abandonRate?: number;
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  /**
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  * @remarks
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- * Statistics for each channel.
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+ * The statistical data for each channel.
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  */
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  accessChannelTypeDetails?: ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails[];
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  /**
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  * @remarks
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- * Average abandonment duration, in seconds. Calculation Formula: TotalAbandonTime / CallsAbandoned.
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+ * The average abandon time, in seconds. Calculation formula: TotalAbandonTime/CallsAbandoned.
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  *
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  * @example
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  * 0
@@ -236,7 +236,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageAbandonTime?: number;
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  /**
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  * @remarks
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- * Average queue abandonment duration, in seconds. Calculation Formula: TotalAbandonedInQueueTime / CallsAbandonedInQueue.
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+ * The average abandon time in queue, in seconds. Calculation formula: TotalAbandonedInQueueTime/CallsAbandonedInQueue.
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  *
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  * @example
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  * 0
@@ -244,7 +244,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageAbandonedInQueueTime?: number;
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  /**
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  * @remarks
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- * Average ringing abandonment duration, in seconds. Calculation Formula: TotalAbandonedInRingTime / CallsAbandonedInRing.
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+ * The average abandon time during ringing, in seconds. Calculation formula: TotalAbandonedInRingTime/CallsAbandonedInRing.
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  *
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  * @example
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  * 0
@@ -252,7 +252,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageAbandonedInRingTime?: number;
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  /**
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  * @remarks
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- * Average first response time for chat sessions, in seconds.
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+ * The average first response time for chat sessions, in seconds.
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  *
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  * @example
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  * 6
@@ -260,7 +260,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageFirstResponseTime?: number;
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  /**
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  * @remarks
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- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
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+ * The average hold time, in seconds. Calculation formula: TotalHoldTime/CallsHold.
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  *
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  * @example
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  * 0
@@ -268,7 +268,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageHoldTime?: number;
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  /**
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  * @remarks
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- * Average response time for chat sessions.
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+ * The average response time for chat sessions.
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  *
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  * @example
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  * 8
@@ -276,7 +276,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageResponseTime?: number;
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  /**
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  * @remarks
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- * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
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+ * The average ring time, in seconds. Calculation formula: TotalRingTime/CallsRinged.
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  *
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  * @example
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  * 5
@@ -284,7 +284,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageRingTime?: number;
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  /**
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  * @remarks
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- * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsHandled.
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+ * The average talk time, in seconds. Calculation formula: TotalTalkTime/CallsHandled.
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  *
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  * @example
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  * 64
@@ -292,7 +292,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageTalkTime?: number;
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  /**
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  * @remarks
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- * Average wait time, which is the average duration a caller waits before an agent answers the call. Calculation Formula: TotalWaitTime / CallsHandled.
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+ * The average wait time, which is the average time a caller waits before an agent answers the call. Calculation formula: TotalWaitTime/CallsHandled.
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  *
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  * @example
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  * 5
@@ -300,7 +300,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageWaitTime?: number;
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  /**
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  * @remarks
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- * Average post-processing duration, in seconds. Calculation Formula: TotalWorkTime / CallsHandled.
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+ * The average after-call work time, in seconds. Calculation formula: TotalWorkTime/CallsHandled.
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  *
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  * @example
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  * 13
@@ -308,7 +308,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  averageWorkTime?: number;
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  /**
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  * @remarks
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- * Quantity of abandoned calls. Calculation Formula: CallsAbandonedInQueue + CallsAbandonedInRing.
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+ * The number of abandoned calls. Calculation formula: CallsAbandonedInQueue + CallsAbandonedInRing.
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  *
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  * @example
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  * 0
@@ -316,7 +316,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsAbandoned?: number;
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  /**
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  * @remarks
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- * Number of calls abandoned in queue, which refers to the number of calls where the customer hung up after entering the queue but before being answered.
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+ * The number of calls abandoned in queue, which refers to the number of calls hung up by customers while waiting in the queue after entering it.
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  *
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  * @example
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  * 0
@@ -324,7 +324,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsAbandonedInQueue?: number;
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  /**
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  * @remarks
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- * Ring abandonment count, which is the number of calls where the customer hung up while the agent\\"s phone was ringing.
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+ * The number of calls abandoned during ringing, which refers to the number of calls hung up by customers while the agent is ringing.
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  *
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  * @example
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  * 0
@@ -332,7 +332,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsAbandonedInRing?: number;
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  /**
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  * @remarks
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- * Transfer-in volume, which refers to the number of calls transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
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+ * The number of attended transfers in, which refers to the number of calls transferred to this skill group from other skill groups through attended transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
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  *
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  * @example
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  * 0
@@ -340,7 +340,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsAttendedTransferIn?: number;
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  /**
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  * @remarks
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- * Quantity of attended transfer-out calls, which refers to the number of calls transferred from this skill group to another skill group via consultation. Transfers between agents within the same skill group are not counted.
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+ * The number of attended transfers out, which refers to the number of calls transferred from this skill group to other skill groups through attended transfers. Transfers between agents within the same skill group are not counted.
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  *
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  * @example
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  * 0
@@ -348,7 +348,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsAttendedTransferOut?: number;
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  /**
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  * @remarks
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- * Number of blind transfer-in calls, which refers to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
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+ * The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
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  *
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  * @example
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  * 0
@@ -356,7 +356,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsBlindTransferIn?: number;
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  /**
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  * @remarks
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- * Number of blind transfer-out calls, which refers to the number of calls directly transferred from this skill group to another skill group. Transfers between agents within the same skill group are not counted.
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+ * The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
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  *
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  * @example
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  * 0
@@ -364,7 +364,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsBlindTransferOut?: number;
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  /**
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  * @remarks
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- * Acknowledgement count, which is the number of times agents answered calls. For a single call that enters a queue multiple times, if it is answered by multiple agents after one queue entry, it is counted as one.
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+ * The number of handled calls, which refers to the number of times agents answer calls. If a call is answered by multiple agents after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 7
@@ -372,7 +372,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsHandled?: number;
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  /**
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  * @remarks
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- * Hold count, which is the number of times calls were placed on hold. Each time a call enters the queue and experiences multiple holds, it counts as one.
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+ * The number of held calls, which refers to the number of times calls are put on hold. If a call is put on hold multiple times after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 0
@@ -380,7 +380,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsHold?: number;
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  /**
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  * @remarks
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- * Assigned call volume, which is the number of calls assigned to this skill group, including calls assigned through queues and calls assigned via transfers (consultation transfers and direct transfers). Calculation Formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
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+ * The number of offered calls, which refers to the number of calls assigned to this skill group, including calls assigned through queues and calls assigned through transfers (attended transfers and blind transfers). Calculation formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
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  *
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  * @example
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  * 7
@@ -388,7 +388,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsOffered?: number;
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  /**
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  * @remarks
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- * Overflow count, which is the number of calls that experienced queue (skill group) overflow. If a single call enters the same queue multiple times, each overflow is counted separately.
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+ * The number of overflowed calls, which refers to the number of calls that overflow from the queue or skill group. If a call enters the same queue multiple times and overflows each time, each overflow is counted as one.
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  *
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  * @example
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  * 0
@@ -396,7 +396,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsOverflow?: number;
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  /**
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  * @remarks
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- * Number of inbound calls entering a queue (skill group). If a single call enters the same queue multiple times, each entry is counted separately.
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+ * The number of queued calls in inbound scenarios, which refers to the number of calls that enter the queue or skill group. If a call enters the same queue multiple times, each entry is counted as one.
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  *
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  * @example
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  * 7
@@ -404,7 +404,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsQueued?: number;
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  /**
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  * @remarks
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- * Queue Failure Quantity, which is the number of calls where the customer hung up after entering the queue but before being answered.
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+ * The number of failed queue calls, which refers to the number of calls hung up by customers while waiting in the queue after entering it.
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  *
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  * @example
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  * 0
@@ -412,7 +412,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsQueuingFailed?: number;
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  /**
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  * @remarks
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- * Quantity of calls that overflowed from the queue. Queue overflow refers to calls that overflow while queuing in IVR.
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+ * The number of calls that overflow from the queue, which refers to calls that overflow while waiting in the IVR queue.
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  *
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  * @example
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  * 0
@@ -420,7 +420,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsQueuingOverflow?: number;
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  /**
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  * @remarks
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- * Number of calls that timed out during the queuing phase.
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+ * The number of calls that time out during the queuing phase.
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  *
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  * @example
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  * 0
@@ -428,7 +428,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsQueuingTimeout?: number;
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  /**
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  * @remarks
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- * Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it counts as one.
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+ * The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 7
@@ -436,7 +436,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsRinged?: number;
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  /**
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  * @remarks
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- * Timeout count, which is the number of calls that experienced queue (skill group) timeout. If a single call enters the same queue multiple times, each timeout is counted separately.
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+ * The number of timed-out calls, which refers to the number of calls that time out in the queue or skill group. If a call enters the same queue multiple times and times out each time, each timeout is counted as one.
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  *
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  * @example
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  * 0
@@ -444,7 +444,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  callsTimeout?: number;
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  /**
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  * @remarks
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- * Acknowledgement rate. Calculation Formula: CallsHandled / CallsOffered (because acknowledgement events and assign events may fall into different time ranges, the result may exceed 100% in certain cases).
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+ * The handle rate. Calculation formula: CallsHandled/CallsOffered. The result may exceed 100% in some cases because handle events and offer events may fall into different time ranges.
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  *
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  * @example
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  * 1
@@ -452,7 +452,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  handleRate?: number;
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  /**
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  * @remarks
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- * Maximum abandonment duration, in seconds.
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+ * The maximum abandon time, in seconds.
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  *
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  * @example
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  * 0
@@ -460,7 +460,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  maxAbandonTime?: number;
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  /**
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  * @remarks
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- * Maximum queue abandonment duration, in seconds.
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+ * The maximum abandon time in queue, in seconds.
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  *
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  * @example
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  * 0
@@ -468,7 +468,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
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  maxAbandonedInQueueTime?: number;
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  /**
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  * @remarks
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- * Maximum ring abandonment duration, in seconds.
471
+ * The maximum abandon time during ringing, in seconds.
472
472
  *
473
473
  * @example
474
474
  * 0
@@ -476,7 +476,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
476
476
  maxAbandonedInRingTime?: number;
477
477
  /**
478
478
  * @remarks
479
- * Maximum call hold time, in seconds.
479
+ * The maximum hold time, in seconds.
480
480
  *
481
481
  * @example
482
482
  * 0
@@ -484,7 +484,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
484
484
  maxHoldTime?: number;
485
485
  /**
486
486
  * @remarks
487
- * Maximum ring duration, in seconds.
487
+ * The maximum ring time, in seconds.
488
488
  *
489
489
  * @example
490
490
  * 12
@@ -492,7 +492,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
492
492
  maxRingTime?: number;
493
493
  /**
494
494
  * @remarks
495
- * Maximum talk duration, in seconds.
495
+ * The maximum talk time, in seconds.
496
496
  *
497
497
  * @example
498
498
  * 0
@@ -500,7 +500,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
500
500
  maxTalkTime?: number;
501
501
  /**
502
502
  * @remarks
503
- * Maximum wait time, in seconds.
503
+ * The maximum wait time, in seconds.
504
504
  *
505
505
  * @example
506
506
  * 13
@@ -508,7 +508,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
508
508
  maxWaitTime?: number;
509
509
  /**
510
510
  * @remarks
511
- * Maximum post-processing duration, in seconds.
511
+ * The maximum after-call work time, in seconds.
512
512
  *
513
513
  * @example
514
514
  * 12
@@ -516,7 +516,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
516
516
  maxWorkTime?: number;
517
517
  /**
518
518
  * @remarks
519
- * Satisfaction index, which is the average of the satisfaction keypress digits (single-digit numbers).
519
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
520
520
  *
521
521
  * @example
522
522
  * 0
@@ -524,7 +524,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
524
524
  satisfactionIndex?: number;
525
525
  /**
526
526
  * @remarks
527
- * Satisfaction rate. Calculation Formula: Count of evaluations marked as satisfied / Count of satisfaction survey responses.
527
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
528
528
  *
529
529
  * @example
530
530
  * 0
@@ -532,7 +532,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
532
532
  satisfactionRate?: number;
533
533
  /**
534
534
  * @remarks
535
- * Sending Count of satisfaction surveys.
535
+ * The number of satisfaction surveys offered.
536
536
  *
537
537
  * @example
538
538
  * 0
@@ -540,7 +540,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
540
540
  satisfactionSurveysOffered?: number;
541
541
  /**
542
542
  * @remarks
543
- * Count of satisfaction survey responses.
543
+ * The number of satisfaction surveys responded to.
544
544
  *
545
545
  * @example
546
546
  * 0
@@ -548,7 +548,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
548
548
  satisfactionSurveysResponded?: number;
549
549
  /**
550
550
  * @remarks
551
- * Service level within 15 seconds.
551
+ * The 15-second service level.
552
552
  *
553
553
  * @example
554
554
  * 0.7
@@ -556,7 +556,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
556
556
  serviceLevel15?: number;
557
557
  /**
558
558
  * @remarks
559
- * Service level within 20 seconds: number of calls with wait time less than or equal to 20 seconds divided by CallsQueued.
559
+ * The 20-second service level. Calculation formula: Number of calls with a wait time of less than or equal to 20 seconds / CallsQueued.
560
560
  *
561
561
  * @example
562
562
  * 0
@@ -564,7 +564,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
564
564
  serviceLevel20?: number;
565
565
  /**
566
566
  * @remarks
567
- * Service level within 30 seconds.
567
+ * The 30-second service level.
568
568
  *
569
569
  * @example
570
570
  * 0.9
@@ -572,7 +572,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
572
572
  serviceLevel30?: number;
573
573
  /**
574
574
  * @remarks
575
- * Total abandonment duration, in seconds.
575
+ * The total abandon time, in seconds.
576
576
  *
577
577
  * @example
578
578
  * 0
@@ -580,7 +580,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
580
580
  totalAbandonTime?: number;
581
581
  /**
582
582
  * @remarks
583
- * Total queue abandonment duration, in seconds.
583
+ * The total abandon time in queue, in seconds.
584
584
  *
585
585
  * @example
586
586
  * 0
@@ -588,7 +588,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
588
588
  totalAbandonedInQueueTime?: number;
589
589
  /**
590
590
  * @remarks
591
- * Total ring abandonment duration, in seconds.
591
+ * The total abandon time during ringing, in seconds.
592
592
  *
593
593
  * @example
594
594
  * 0
@@ -596,7 +596,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
596
596
  totalAbandonedInRingTime?: number;
597
597
  /**
598
598
  * @remarks
599
- * Total call hold duration, in seconds.
599
+ * The total hold time, in seconds.
600
600
  *
601
601
  * @example
602
602
  * 0
@@ -604,7 +604,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
604
604
  totalHoldTime?: number;
605
605
  /**
606
606
  * @remarks
607
- * Total number of messages sent in chat sessions.
607
+ * The total number of messages sent in chat sessions.
608
608
  *
609
609
  * @example
610
610
  * 12
@@ -612,7 +612,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
612
612
  totalMessagesSent?: number;
613
613
  /**
614
614
  * @remarks
615
- * Total number of messages sent by agents in chat sessions.
615
+ * The total number of messages sent by agents in chat sessions.
616
616
  *
617
617
  * @example
618
618
  * 9
@@ -620,7 +620,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
620
620
  totalMessagesSentByAgent?: number;
621
621
  /**
622
622
  * @remarks
623
- * Total number of messages sent by the customer in chat sessions.
623
+ * The total number of messages sent by customers in chat sessions.
624
624
  *
625
625
  * @example
626
626
  * 3
@@ -628,7 +628,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
628
628
  totalMessagesSentByCustomer?: number;
629
629
  /**
630
630
  * @remarks
631
- * Total ringing duration, in seconds.
631
+ * The total ring time, in seconds.
632
632
  *
633
633
  * @example
634
634
  * 32
@@ -636,7 +636,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
636
636
  totalRingTime?: number;
637
637
  /**
638
638
  * @remarks
639
- * Total talk time, in seconds.
639
+ * The total talk time, in seconds.
640
640
  *
641
641
  * @example
642
642
  * 447
@@ -644,7 +644,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
644
644
  totalTalkTime?: number;
645
645
  /**
646
646
  * @remarks
647
- * Total waiting duration, in seconds.
647
+ * The total wait time, in seconds.
648
648
  *
649
649
  * @example
650
650
  * 34
@@ -652,7 +652,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
652
652
  totalWaitTime?: number;
653
653
  /**
654
654
  * @remarks
655
- * Total post-processing time, in seconds.
655
+ * The total after-call work time, in seconds.
656
656
  *
657
657
  * @example
658
658
  * 85
@@ -795,7 +795,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
795
795
  export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $dara.Model {
796
796
  /**
797
797
  * @remarks
798
- * Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because the call answering event and the acknowledgement event may fall into different time ranges, the result may exceed 100% in certain cases.)
798
+ * The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
799
799
  *
800
800
  * @example
801
801
  * 0
@@ -803,7 +803,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
803
803
  answerRate?: number;
804
804
  /**
805
805
  * @remarks
806
- * Average dial-up duration, in seconds. Calculation Formula: TotalDialingTime / CallsDialed.
806
+ * The average dialing time in seconds. Formula: TotalDialingTime/CallsDialed.
807
807
  *
808
808
  * @example
809
809
  * 37
@@ -811,7 +811,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
811
811
  averageDialingTime?: number;
812
812
  /**
813
813
  * @remarks
814
- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
814
+ * The average hold time, in seconds. Calculation formula: TotalHoldTime/CallsHold.
815
815
  *
816
816
  * @example
817
817
  * 0
@@ -819,7 +819,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
819
819
  averageHoldTime?: number;
820
820
  /**
821
821
  * @remarks
822
- * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
822
+ * The average ring time, in seconds. Calculation formula: TotalRingTime/CallsRinged.
823
823
  *
824
824
  * @example
825
825
  * 0
@@ -827,7 +827,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
827
827
  averageRingTime?: number;
828
828
  /**
829
829
  * @remarks
830
- * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsAnswered.
830
+ * The average talk time in seconds. Formula: TotalTalkTime/CallsAnswered.
831
831
  *
832
832
  * @example
833
833
  * 3
@@ -835,7 +835,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
835
835
  averageTalkTime?: number;
836
836
  /**
837
837
  * @remarks
838
- * Average post-processing duration per call, in seconds. Calculation Formula: TotalWorkTime / CallsDialed
838
+ * The average after-call work time in seconds. Formula: TotalWorkTime/CallsDialed.
839
839
  *
840
840
  * @example
841
841
  * 2
@@ -843,7 +843,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
843
843
  averageWorkTime?: number;
844
844
  /**
845
845
  * @remarks
846
- * Number of answered calls.
846
+ * The number of answered calls.
847
847
  *
848
848
  * @example
849
849
  * 1
@@ -851,7 +851,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
851
851
  callsAnswered?: number;
852
852
  /**
853
853
  * @remarks
854
- * Transfer-in volume for consultation, which refers to the number of calls transferred to this skill group from other skill groups for consultation. Transfers between agents within the same skill group are not counted. If an agent joins multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
854
+ * The number of attended transfers in, which refers to the number of calls transferred to this skill group from other skill groups through attended transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
855
855
  *
856
856
  * @example
857
857
  * 0
@@ -859,7 +859,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
859
859
  callsAttendedTransferIn?: number;
860
860
  /**
861
861
  * @remarks
862
- * Quantity of attended transfer-out calls, which refers to the number of calls transferred from this skill group to another skill group for consultation. Transfers between agents within the same skill group are not counted.
862
+ * The number of attended transfers out, which refers to the number of calls transferred from this skill group to other skill groups through attended transfers. Transfers between agents within the same skill group are not counted.
863
863
  *
864
864
  * @example
865
865
  * 0
@@ -867,7 +867,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
867
867
  callsAttendedTransferOut?: number;
868
868
  /**
869
869
  * @remarks
870
- * Quantity of direct transfer-in calls, which refers to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
870
+ * The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
871
871
  *
872
872
  * @example
873
873
  * 0
@@ -875,7 +875,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
875
875
  callsBlindTransferIn?: number;
876
876
  /**
877
877
  * @remarks
878
- * Quantity of direct transfer-out calls, which refers to the number of calls directly transferred from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
878
+ * The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
879
879
  *
880
880
  * @example
881
881
  * 0
@@ -883,7 +883,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
883
883
  callsBlindTransferOut?: number;
884
884
  /**
885
885
  * @remarks
886
- * Number of dialed calls.
886
+ * The number of dialed calls.
887
887
  *
888
888
  * @example
889
889
  * 6
@@ -891,7 +891,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
891
891
  callsDialed?: number;
892
892
  /**
893
893
  * @remarks
894
- * Number of calls placed on hold. If a call is placed on hold multiple times before being transfer-out from the current skill group, it counts as one occurrence.
894
+ * The number of calls placed on hold. If a call is placed on hold multiple times before being transferred out of the current skill group, it is counted as one.
895
895
  *
896
896
  * @example
897
897
  * 0
@@ -899,7 +899,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
899
899
  callsHold?: number;
900
900
  /**
901
901
  * @remarks
902
- * Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it counts as one occurrence.
902
+ * The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
903
903
  *
904
904
  * @example
905
905
  * 0
@@ -907,7 +907,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
907
907
  callsRinged?: number;
908
908
  /**
909
909
  * @remarks
910
- * Maximum dialing time, in seconds.
910
+ * The maximum dialing time in seconds.
911
911
  *
912
912
  * @example
913
913
  * 12
@@ -915,7 +915,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
915
915
  maxDialingTime?: number;
916
916
  /**
917
917
  * @remarks
918
- * Maximum hold time during calls, in seconds.
918
+ * The maximum hold time, in seconds.
919
919
  *
920
920
  * @example
921
921
  * 0
@@ -923,7 +923,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
923
923
  maxHoldTime?: number;
924
924
  /**
925
925
  * @remarks
926
- * Maximum ring duration, in seconds.
926
+ * The maximum ring time, in seconds.
927
927
  *
928
928
  * @example
929
929
  * 0
@@ -931,7 +931,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
931
931
  maxRingTime?: number;
932
932
  /**
933
933
  * @remarks
934
- * Maximum talk time, in seconds.
934
+ * The maximum talk time, in seconds.
935
935
  *
936
936
  * @example
937
937
  * 0
@@ -939,7 +939,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
939
939
  maxTalkTime?: number;
940
940
  /**
941
941
  * @remarks
942
- * Maximum post-processing duration per call, in seconds.
942
+ * The maximum after-call work time, in seconds.
943
943
  *
944
944
  * @example
945
945
  * 0
@@ -947,7 +947,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
947
947
  maxWorkTime?: number;
948
948
  /**
949
949
  * @remarks
950
- * Satisfaction index, which is the average value of the single-digit satisfaction key presses.
950
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
951
951
  *
952
952
  * @example
953
953
  * 0
@@ -955,7 +955,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
955
955
  satisfactionIndex?: number;
956
956
  /**
957
957
  * @remarks
958
- * Satisfaction rate. Calculation Formula: Quantity of evaluations marked as satisfied divided by the Count of satisfaction survey responses.
958
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
959
959
  *
960
960
  * @example
961
961
  * 0
@@ -963,7 +963,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
963
963
  satisfactionRate?: number;
964
964
  /**
965
965
  * @remarks
966
- * Sending Count of satisfaction surveys.
966
+ * The number of satisfaction surveys offered.
967
967
  *
968
968
  * @example
969
969
  * 0
@@ -971,7 +971,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
971
971
  satisfactionSurveysOffered?: number;
972
972
  /**
973
973
  * @remarks
974
- * Response Count of satisfaction surveys.
974
+ * The number of satisfaction surveys responded to.
975
975
  *
976
976
  * @example
977
977
  * 0
@@ -979,7 +979,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
979
979
  satisfactionSurveysResponded?: number;
980
980
  /**
981
981
  * @remarks
982
- * Total dial-up duration, in seconds.
982
+ * The total dialing time in seconds.
983
983
  *
984
984
  * @example
985
985
  * 218
@@ -987,7 +987,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
987
987
  totalDialingTime?: number;
988
988
  /**
989
989
  * @remarks
990
- * Total call hold duration, in seconds.
990
+ * The total hold time, in seconds.
991
991
  *
992
992
  * @example
993
993
  * 0
@@ -995,7 +995,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
995
995
  totalHoldTime?: number;
996
996
  /**
997
997
  * @remarks
998
- * Total ring duration, in seconds.
998
+ * The total ring time, in seconds.
999
999
  *
1000
1000
  * @example
1001
1001
  * 0
@@ -1003,7 +1003,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
1003
1003
  totalRingTime?: number;
1004
1004
  /**
1005
1005
  * @remarks
1006
- * Total talk time, in seconds.
1006
+ * The total talk time, in seconds.
1007
1007
  *
1008
1008
  * @example
1009
1009
  * 3
@@ -1011,7 +1011,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
1011
1011
  totalTalkTime?: number;
1012
1012
  /**
1013
1013
  * @remarks
1014
- * Total post-processing duration, in seconds.
1014
+ * The total after-call work time, in seconds.
1015
1015
  *
1016
1016
  * @example
1017
1017
  * 9
@@ -1095,15 +1095,15 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
1095
1095
  export class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $dara.Model {
1096
1096
  /**
1097
1097
  * @remarks
1098
- * Break type code.
1098
+ * The break type code.
1099
1099
  *
1100
1100
  * @example
1101
- * 会议
1101
+ * Meeting
1102
1102
  */
1103
1103
  breakCode?: string;
1104
1104
  /**
1105
1105
  * @remarks
1106
- * Number of occurrences of this break type.
1106
+ * The number of occurrences of this break type.
1107
1107
  *
1108
1108
  * @example
1109
1109
  * 2
@@ -1111,7 +1111,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeD
1111
1111
  count?: number;
1112
1112
  /**
1113
1113
  * @remarks
1114
- * Total duration of this break type, in seconds.
1114
+ * The total duration of this break type in seconds.
1115
1115
  *
1116
1116
  * @example
1117
1117
  * 3600
@@ -1145,7 +1145,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeD
1145
1145
  export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $dara.Model {
1146
1146
  /**
1147
1147
  * @remarks
1148
- * Average break duration, in seconds. Calculation Formula: TotalBreakTime / Break Count. Break Count is a non-API statistical field.
1148
+ * The average break time in seconds. Formula: TotalBreakTime/Number of breaks. The number of breaks is not a statistical field returned by the API.
1149
1149
  *
1150
1150
  * @example
1151
1151
  * 0
@@ -1153,7 +1153,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1153
1153
  averageBreakTime?: number;
1154
1154
  /**
1155
1155
  * @remarks
1156
- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / (Inbound CallsHold + Outbound CallsHold).
1156
+ * The average hold time in seconds. Formula: TotalHoldTime/(Inbound CallsHold + Outbound CallsHold).
1157
1157
  *
1158
1158
  * @example
1159
1159
  * 0
@@ -1161,7 +1161,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1161
1161
  averageHoldTime?: number;
1162
1162
  /**
1163
1163
  * @remarks
1164
- * Average ready time, in seconds. Calculation Formula: TotalReadyTime / Count of ready events. The count of ready events is not an API statistics field.
1164
+ * The average ready time in seconds. Formula: TotalReadyTime/Number of ready states. The number of ready states is not a statistical field returned by the API.
1165
1165
  *
1166
1166
  * @example
1167
1167
  * 0
@@ -1169,7 +1169,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1169
1169
  averageReadyTime?: number;
1170
1170
  /**
1171
1171
  * @remarks
1172
- * Average talk time, in seconds. Calculation formula: TotalTalkTime / (CallsAnswered + CallsHandled).
1172
+ * The average talk time in seconds. Formula: TotalTalkTime/(CallsAnswered + CallsHandled).
1173
1173
  *
1174
1174
  * @example
1175
1175
  * 0
@@ -1177,7 +1177,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1177
1177
  averageTalkTime?: number;
1178
1178
  /**
1179
1179
  * @remarks
1180
- * Average post-processing time, in seconds. Calculation Formula: TotalWorkTime / TotalCalls.
1180
+ * The average after-call work time in seconds. Formula: TotalWorkTime/TotalCalls.
1181
1181
  *
1182
1182
  * @example
1183
1183
  * 8
@@ -1185,12 +1185,12 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1185
1185
  averageWorkTime?: number;
1186
1186
  /**
1187
1187
  * @remarks
1188
- * List of break details.
1188
+ * The list of break details.
1189
1189
  */
1190
1190
  breakCodeDetailList?: ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
1191
1191
  /**
1192
1192
  * @remarks
1193
- * Maximum break duration, in seconds.
1193
+ * The maximum break time in seconds.
1194
1194
  *
1195
1195
  * @example
1196
1196
  * 1
@@ -1198,7 +1198,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1198
1198
  maxBreakTime?: number;
1199
1199
  /**
1200
1200
  * @remarks
1201
- * Maximum call hold duration, in seconds.
1201
+ * The maximum hold time, in seconds.
1202
1202
  *
1203
1203
  * @example
1204
1204
  * 0
@@ -1206,7 +1206,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1206
1206
  maxHoldTime?: number;
1207
1207
  /**
1208
1208
  * @remarks
1209
- * Maximum ready time, in seconds.
1209
+ * The maximum ready time in seconds.
1210
1210
  *
1211
1211
  * @example
1212
1212
  * 19328
@@ -1214,7 +1214,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1214
1214
  maxReadyTime?: number;
1215
1215
  /**
1216
1216
  * @remarks
1217
- * Maximum talk time, in seconds.
1217
+ * The maximum talk time, in seconds.
1218
1218
  *
1219
1219
  * @example
1220
1220
  * 0
@@ -1222,7 +1222,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1222
1222
  maxTalkTime?: number;
1223
1223
  /**
1224
1224
  * @remarks
1225
- * Maximum post-processing duration, in seconds.
1225
+ * The maximum after-call work time, in seconds.
1226
1226
  *
1227
1227
  * @example
1228
1228
  * 12
@@ -1230,7 +1230,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1230
1230
  maxWorkTime?: number;
1231
1231
  /**
1232
1232
  * @remarks
1233
- * Agent occupancy rate. Calculation formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
1233
+ * The agent occupancy rate. Formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
1234
1234
  *
1235
1235
  * @example
1236
1236
  * 0.02332222293912065
@@ -1238,7 +1238,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1238
1238
  occupancyRate?: number;
1239
1239
  /**
1240
1240
  * @remarks
1241
- * Satisfaction index, which is the average value of the satisfaction keypress digits (single-digit numbers).
1241
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
1242
1242
  *
1243
1243
  * @example
1244
1244
  * 0
@@ -1246,7 +1246,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1246
1246
  satisfactionIndex?: number;
1247
1247
  /**
1248
1248
  * @remarks
1249
- * Satisfaction rate. Calculation Formula: Number of responses marked as satisfied / Count of satisfaction survey responses.
1249
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
1250
1250
  *
1251
1251
  * @example
1252
1252
  * 0
@@ -1254,7 +1254,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1254
1254
  satisfactionRate?: number;
1255
1255
  /**
1256
1256
  * @remarks
1257
- * Sending Count of satisfaction surveys.
1257
+ * The number of satisfaction surveys offered.
1258
1258
  *
1259
1259
  * @example
1260
1260
  * 0
@@ -1262,7 +1262,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1262
1262
  satisfactionSurveysOffered?: number;
1263
1263
  /**
1264
1264
  * @remarks
1265
- * Count of satisfaction survey responses.
1265
+ * The number of satisfaction surveys responded to.
1266
1266
  *
1267
1267
  * @example
1268
1268
  * 0
@@ -1270,7 +1270,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1270
1270
  satisfactionSurveysResponded?: number;
1271
1271
  /**
1272
1272
  * @remarks
1273
- * Total break time, in seconds.
1273
+ * The total break time in seconds.
1274
1274
  *
1275
1275
  * @example
1276
1276
  * 3
@@ -1278,7 +1278,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1278
1278
  totalBreakTime?: number;
1279
1279
  /**
1280
1280
  * @remarks
1281
- * Total call volume. Calculation Formula: CallsOffered + CallsDialed.
1281
+ * The total number of calls. Formula: CallsOffered + CallsDialed.
1282
1282
  *
1283
1283
  * @example
1284
1284
  * 13
@@ -1286,7 +1286,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1286
1286
  totalCalls?: number;
1287
1287
  /**
1288
1288
  * @remarks
1289
- * Total hold duration, in seconds.
1289
+ * The total hold time in seconds.
1290
1290
  *
1291
1291
  * @example
1292
1292
  * 0
@@ -1294,8 +1294,8 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1294
1294
  totalHoldTime?: number;
1295
1295
  /**
1296
1296
  * @remarks
1297
- * Total logon time, in seconds.
1298
- * _Note: Excludes offline and short break durations._
1297
+ * The total logged-in time in seconds.
1298
+ * _Note: Excludes offline and break time._
1299
1299
  *
1300
1300
  * @example
1301
1301
  * 23218
@@ -1303,7 +1303,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1303
1303
  totalLoggedInTime?: number;
1304
1304
  /**
1305
1305
  * @remarks
1306
- * Total ready time, in seconds.
1306
+ * The total ready time in seconds.
1307
1307
  *
1308
1308
  * @example
1309
1309
  * 22428
@@ -1311,7 +1311,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1311
1311
  totalReadyTime?: number;
1312
1312
  /**
1313
1313
  * @remarks
1314
- * Total talk time, in seconds.
1314
+ * The total talk time, in seconds.
1315
1315
  *
1316
1316
  * @example
1317
1317
  * 449
@@ -1319,7 +1319,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1319
1319
  totalTalkTime?: number;
1320
1320
  /**
1321
1321
  * @remarks
1322
- * Total post-processing duration, in seconds.
1322
+ * The total after-call work time, in seconds.
1323
1323
  *
1324
1324
  * @example
1325
1325
  * 94
@@ -1396,27 +1396,27 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
1396
1396
  export class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Model {
1397
1397
  /**
1398
1398
  * @remarks
1399
- * Back-to-back metric.
1399
+ * The back-to-back call metrics.
1400
1400
  */
1401
1401
  back2Back?: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
1402
1402
  /**
1403
1403
  * @remarks
1404
- * Inbound metrics.
1404
+ * The inbound call metrics.
1405
1405
  */
1406
1406
  inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
1407
1407
  /**
1408
1408
  * @remarks
1409
- * Outbound metrics.
1409
+ * The outbound metrics.
1410
1410
  */
1411
1411
  outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
1412
1412
  /**
1413
1413
  * @remarks
1414
- * Overall metrics.
1414
+ * The overall metrics.
1415
1415
  */
1416
1416
  overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
1417
1417
  /**
1418
1418
  * @remarks
1419
- * Skill group ID.
1419
+ * The skill group ID.
1420
1420
  *
1421
1421
  * @example
1422
1422
  * skillgroup@ccc-test
@@ -1424,7 +1424,7 @@ export class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Mo
1424
1424
  skillGroupId?: string;
1425
1425
  /**
1426
1426
  * @remarks
1427
- * Skill group name.
1427
+ * The skill group name.
1428
1428
  *
1429
1429
  * @example
1430
1430
  * skillgroup
@@ -1476,12 +1476,12 @@ export class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Mo
1476
1476
  export class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model {
1477
1477
  /**
1478
1478
  * @remarks
1479
- * List of historical data for skill groups.
1479
+ * The list of historical data for the skill group.
1480
1480
  */
1481
1481
  list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
1482
1482
  /**
1483
1483
  * @remarks
1484
- * Page number, ranging from 1 to 100.
1484
+ * The page number. Valid values: 1 to 100.
1485
1485
  *
1486
1486
  * @example
1487
1487
  * 1
@@ -1489,7 +1489,7 @@ export class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model
1489
1489
  pageNumber?: number;
1490
1490
  /**
1491
1491
  * @remarks
1492
- * Page size, ranging from 1 to 100.
1492
+ * The number of entries per page. Valid values: 1 to 100.
1493
1493
  *
1494
1494
  * @example
1495
1495
  * 100
@@ -1497,7 +1497,7 @@ export class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model
1497
1497
  pageSize?: number;
1498
1498
  /**
1499
1499
  * @remarks
1500
- * Total count.
1500
+ * The total count.
1501
1501
  *
1502
1502
  * @example
1503
1503
  * 4
@@ -1536,7 +1536,7 @@ export class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model
1536
1536
  export class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
1537
1537
  /**
1538
1538
  * @remarks
1539
- * Response code.
1539
+ * The response code.
1540
1540
  *
1541
1541
  * @example
1542
1542
  * OK
@@ -1544,12 +1544,12 @@ export class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
1544
1544
  code?: string;
1545
1545
  /**
1546
1546
  * @remarks
1547
- * Data.
1547
+ * The data.
1548
1548
  */
1549
1549
  data?: ListHistoricalSkillGroupReportResponseBodyData;
1550
1550
  /**
1551
1551
  * @remarks
1552
- * HTTP status code.
1552
+ * The HTTP status code.
1553
1553
  *
1554
1554
  * @example
1555
1555
  * 200
@@ -1557,15 +1557,15 @@ export class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
1557
1557
  httpStatusCode?: number;
1558
1558
  /**
1559
1559
  * @remarks
1560
- * Response message.
1560
+ * The response message.
1561
1561
  *
1562
1562
  * @example
1563
- * 无
1563
+ * None
1564
1564
  */
1565
1565
  message?: string;
1566
1566
  /**
1567
1567
  * @remarks
1568
- * Request ID.
1568
+ * The request ID.
1569
1569
  *
1570
1570
  * @example
1571
1571
  * 26A34338-5CD9-4C95-A7A6-5BDCE76C6B94