@alicloud/ccc20200701 2.38.3 → 2.39.1

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@@ -2,7 +2,7 @@ import * as $dara from '@darabonba/typescript';
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  export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $dara.Model {
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  /**
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  * @remarks
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- * Agent acknowledgement rate.
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+ * The agent answer rate.
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  *
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  * @example
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  * 1
@@ -10,7 +10,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  agentHandleRate?: number;
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  /**
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  * @remarks
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- * Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because acknowledgement events and answer events may fall into different time ranges, the result may exceed 100% in certain cases.)
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+ * The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
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  *
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  * @example
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  * 0.6
@@ -18,7 +18,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  answerRate?: number;
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  /**
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  * @remarks
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- * Average customer-side ring time, in seconds.
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+ * The average ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -26,7 +26,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  averageCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Average ring time, in seconds.
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+ * The average ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -34,7 +34,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  averageRingTime?: number;
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  /**
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  * @remarks
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- * Average talk time, in seconds.
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+ * The average talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -42,7 +42,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  averageTalkTime?: number;
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  /**
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  * @remarks
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- * Number of answered calls.
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+ * The number of answered calls.
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  *
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  * @example
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  * 100
@@ -50,7 +50,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  callsAnswered?: number;
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  /**
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  * @remarks
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- * Number of calls answered by the customer.
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+ * The number of calls answered by customers.
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  *
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  * @example
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  * 8
@@ -58,7 +58,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  callsCustomerAnswered?: number;
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  /**
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  * @remarks
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- * Number of dial-up calls.
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+ * The number of dialed calls.
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  *
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  * @example
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  * 100
@@ -66,7 +66,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  callsDialed?: number;
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  /**
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  * @remarks
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- * Customer answer rate.
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+ * The customer answer rate.
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  *
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  * @example
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  * 0.8
@@ -74,7 +74,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  customerAnswerRate?: number;
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  /**
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  * @remarks
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- * Maximum Customer-side ring time, in seconds.
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+ * The maximum ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -82,7 +82,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  maxCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Maximum ring time, in seconds.
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+ * The maximum ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -90,7 +90,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  maxRingTime?: number;
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  /**
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  * @remarks
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- * Maximum talk time, in seconds.
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+ * The maximum talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -98,7 +98,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  maxTalkTime?: number;
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  /**
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  * @remarks
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- * Total Customer-side ring time, in seconds.
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+ * The total ring time on the customer side, in seconds.
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  *
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  * @example
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  * 100
@@ -106,7 +106,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  totalCustomerRingTime?: number;
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  /**
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  * @remarks
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- * Total ring time, in seconds.
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+ * The total ring time, in seconds.
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  *
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  * @example
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  * 100
@@ -114,7 +114,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  totalRingTime?: number;
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  /**
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  * @remarks
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- * Total talk time, in seconds.
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+ * The total talk time, in seconds.
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  *
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  * @example
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  * 100
@@ -134,7 +134,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back
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  export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $dara.Model {
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  /**
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  * @remarks
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- * Channel Type.
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+ * The channel type.
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  *
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  * @example
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  * Web
@@ -142,7 +142,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAc
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  accessChannelType?: string;
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  /**
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  * @remarks
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- * Quantity of assigned sessions.
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+ * The number of offered sessions.
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  *
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  * @example
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  * 2
@@ -162,7 +162,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAc
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  export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $dara.Model {
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  /**
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  * @remarks
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- * Abandon rate. Calculation Formula: CallsAbandoned / CallsOffered (Because abandonment events and assignment events may fall into different time ranges, the result may exceed 100% in certain cases).
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+ * The abandon rate. Calculation formula: CallsAbandoned/CallsOffered. The result may exceed 100% in some cases because abandon events and allocation events may fall into different time ranges.
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  *
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  * @example
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  * 0
@@ -170,12 +170,12 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  abandonRate?: number;
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  /**
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  * @remarks
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- * Statistics for each channel.
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+ * The statistical data for each channel.
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  */
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  accessChannelTypeDetails?: ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails[];
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  /**
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  * @remarks
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- * Average abandonment duration, in seconds. Calculation Formula: TotalAbandonTime / CallsAbandoned.
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+ * The average abandon time, in seconds. Calculation formula: TotalAbandonTime/CallsAbandoned.
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  *
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  * @example
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  * 0
@@ -183,7 +183,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageAbandonTime?: number;
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  /**
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  * @remarks
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- * Average queue abandonment duration, in seconds. Calculation Formula: TotalAbandonedInQueueTime / CallsAbandonedInQueue.
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+ * The average abandon time in queue, in seconds. Calculation formula: TotalAbandonedInQueueTime/CallsAbandonedInQueue.
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  *
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  * @example
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  * 0
@@ -191,7 +191,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageAbandonedInQueueTime?: number;
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  /**
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  * @remarks
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- * Average ringing abandonment duration, in seconds. Calculation Formula: TotalAbandonedInRingTime / CallsAbandonedInRing.
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+ * The average abandon time during ringing, in seconds. Calculation formula: TotalAbandonedInRingTime/CallsAbandonedInRing.
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  *
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  * @example
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  * 0
@@ -199,7 +199,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageAbandonedInRingTime?: number;
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  /**
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  * @remarks
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- * Average first response time for chat sessions, in seconds.
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+ * The average first response time for chat sessions, in seconds.
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  *
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  * @example
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  * 6
@@ -207,7 +207,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageFirstResponseTime?: number;
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  /**
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  * @remarks
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- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
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+ * The average hold time, in seconds. Calculation formula: TotalHoldTime/CallsHold.
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  *
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  * @example
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  * 0
@@ -215,7 +215,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageHoldTime?: number;
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  /**
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  * @remarks
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- * Average response time for chat sessions.
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+ * The average response time for chat sessions.
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  *
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  * @example
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  * 8
@@ -223,7 +223,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageResponseTime?: number;
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  /**
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  * @remarks
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- * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
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+ * The average ring time, in seconds. Calculation formula: TotalRingTime/CallsRinged.
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  *
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  * @example
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  * 5
@@ -231,7 +231,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageRingTime?: number;
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  /**
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  * @remarks
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- * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsHandled.
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+ * The average talk time, in seconds. Calculation formula: TotalTalkTime/CallsHandled.
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  *
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  * @example
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  * 64
@@ -239,7 +239,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageTalkTime?: number;
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  /**
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  * @remarks
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- * Average wait time, which is the average duration a caller waits before an agent answers the call. Calculation Formula: TotalWaitTime / CallsHandled.
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+ * The average wait time, which is the average time a caller waits before an agent answers the call. Calculation formula: TotalWaitTime/CallsHandled.
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  *
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  * @example
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  * 5
@@ -247,7 +247,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageWaitTime?: number;
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  /**
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  * @remarks
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- * Average post-processing duration, in seconds. Calculation Formula: TotalWorkTime / CallsHandled.
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+ * The average after-call work time, in seconds. Calculation formula: TotalWorkTime/CallsHandled.
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  *
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  * @example
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  * 13
@@ -255,7 +255,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  averageWorkTime?: number;
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  /**
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  * @remarks
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- * Quantity of abandoned calls. Calculation Formula: CallsAbandonedInQueue + CallsAbandonedInRing.
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+ * The number of abandoned calls. Calculation formula: CallsAbandonedInQueue + CallsAbandonedInRing.
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  *
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  * @example
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  * 0
@@ -263,7 +263,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsAbandoned?: number;
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  /**
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  * @remarks
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- * Number of calls abandoned in queue, which refers to the number of calls where the customer hung up after entering the queue but before being answered.
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+ * The number of calls abandoned in queue, which refers to the number of calls hung up by customers while waiting in the queue after entering it.
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  *
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  * @example
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  * 0
@@ -271,7 +271,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsAbandonedInQueue?: number;
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  /**
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  * @remarks
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- * Ring abandonment count, which is the number of calls where the customer hung up while the agent\\"s phone was ringing.
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+ * The number of calls abandoned during ringing, which refers to the number of calls hung up by customers while the agent is ringing.
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  *
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  * @example
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  * 0
@@ -279,7 +279,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsAbandonedInRing?: number;
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  /**
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  * @remarks
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- * Transfer-in volume, which refers to the number of calls transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
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+ * The number of attended transfers in, which refers to the number of calls transferred to this skill group from other skill groups through attended transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
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  *
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  * @example
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  * 0
@@ -287,7 +287,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsAttendedTransferIn?: number;
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  /**
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  * @remarks
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- * Quantity of attended transfer-out calls, which refers to the number of calls transferred from this skill group to another skill group via consultation. Transfers between agents within the same skill group are not counted.
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+ * The number of attended transfers out, which refers to the number of calls transferred from this skill group to other skill groups through attended transfers. Transfers between agents within the same skill group are not counted.
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  *
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  * @example
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  * 0
@@ -295,7 +295,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsAttendedTransferOut?: number;
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  /**
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  * @remarks
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- * Number of blind transfer-in calls, which refers to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
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+ * The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
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  *
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  * @example
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  * 0
@@ -303,7 +303,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsBlindTransferIn?: number;
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  /**
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  * @remarks
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- * Number of blind transfer-out calls, which refers to the number of calls directly transferred from this skill group to another skill group. Transfers between agents within the same skill group are not counted.
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+ * The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
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  *
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  * @example
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  * 0
@@ -311,7 +311,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsBlindTransferOut?: number;
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  /**
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  * @remarks
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- * Acknowledgement count, which is the number of times agents answered calls. For a single call that enters a queue multiple times, if it is answered by multiple agents after one queue entry, it is counted as one.
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+ * The number of handled calls, which refers to the number of times agents answer calls. If a call is answered by multiple agents after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 7
@@ -319,7 +319,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsHandled?: number;
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  /**
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  * @remarks
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- * Hold count, which is the number of times calls were placed on hold. Each time a call enters the queue and experiences multiple holds, it counts as one.
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+ * The number of held calls, which refers to the number of times calls are put on hold. If a call is put on hold multiple times after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 0
@@ -327,7 +327,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsHold?: number;
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  /**
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  * @remarks
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- * Assigned call volume, which is the number of calls assigned to this skill group, including calls assigned through queues and calls assigned via transfers (consultation transfers and direct transfers). Calculation Formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
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+ * The number of offered calls, which refers to the number of calls assigned to this skill group, including calls assigned through queues and calls assigned through transfers (attended transfers and blind transfers). Calculation formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
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  *
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  * @example
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  * 7
@@ -335,7 +335,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsOffered?: number;
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  /**
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  * @remarks
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- * Overflow count, which is the number of calls that experienced queue (skill group) overflow. If a single call enters the same queue multiple times, each overflow is counted separately.
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+ * The number of overflowed calls, which refers to the number of calls that overflow from the queue or skill group. If a call enters the same queue multiple times and overflows each time, each overflow is counted as one.
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  *
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  * @example
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  * 0
@@ -343,7 +343,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsOverflow?: number;
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  /**
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  * @remarks
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- * Number of inbound calls entering a queue (skill group). If a single call enters the same queue multiple times, each entry is counted separately.
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+ * The number of queued calls in inbound scenarios, which refers to the number of calls that enter the queue or skill group. If a call enters the same queue multiple times, each entry is counted as one.
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  *
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  * @example
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  * 7
@@ -351,7 +351,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsQueued?: number;
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  /**
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  * @remarks
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- * Queue Failure Quantity, which is the number of calls where the customer hung up after entering the queue but before being answered.
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+ * The number of failed queue calls, which refers to the number of calls hung up by customers while waiting in the queue after entering it.
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  *
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  * @example
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  * 0
@@ -359,7 +359,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsQueuingFailed?: number;
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  /**
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  * @remarks
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- * Quantity of calls that overflowed from the queue. Queue overflow refers to calls that overflow while queuing in IVR.
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+ * The number of calls that overflow from the queue, which refers to calls that overflow while waiting in the IVR queue.
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  *
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  * @example
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  * 0
@@ -367,7 +367,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsQueuingOverflow?: number;
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  /**
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  * @remarks
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- * Number of calls that timed out during the queuing phase.
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+ * The number of calls that time out during the queuing phase.
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  *
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  * @example
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  * 0
@@ -375,7 +375,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsQueuingTimeout?: number;
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  /**
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  * @remarks
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- * Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it counts as one.
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+ * The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
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  *
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  * @example
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  * 7
@@ -383,7 +383,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsRinged?: number;
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  /**
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  * @remarks
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- * Timeout count, which is the number of calls that experienced queue (skill group) timeout. If a single call enters the same queue multiple times, each timeout is counted separately.
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+ * The number of timed-out calls, which refers to the number of calls that time out in the queue or skill group. If a call enters the same queue multiple times and times out each time, each timeout is counted as one.
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  *
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  * @example
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  * 0
@@ -391,7 +391,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  callsTimeout?: number;
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  /**
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  * @remarks
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- * Acknowledgement rate. Calculation Formula: CallsHandled / CallsOffered (because acknowledgement events and assign events may fall into different time ranges, the result may exceed 100% in certain cases).
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+ * The handle rate. Calculation formula: CallsHandled/CallsOffered. The result may exceed 100% in some cases because handle events and offer events may fall into different time ranges.
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  *
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  * @example
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  * 1
@@ -399,7 +399,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  handleRate?: number;
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  /**
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  * @remarks
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- * Maximum abandonment duration, in seconds.
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+ * The maximum abandon time, in seconds.
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  *
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  * @example
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  * 0
@@ -407,7 +407,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  maxAbandonTime?: number;
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  /**
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  * @remarks
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- * Maximum queue abandonment duration, in seconds.
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+ * The maximum abandon time in queue, in seconds.
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  *
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  * @example
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  * 0
@@ -415,7 +415,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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  maxAbandonedInQueueTime?: number;
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  /**
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  * @remarks
418
- * Maximum ring abandonment duration, in seconds.
418
+ * The maximum abandon time during ringing, in seconds.
419
419
  *
420
420
  * @example
421
421
  * 0
@@ -423,7 +423,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
423
423
  maxAbandonedInRingTime?: number;
424
424
  /**
425
425
  * @remarks
426
- * Maximum call hold time, in seconds.
426
+ * The maximum hold time, in seconds.
427
427
  *
428
428
  * @example
429
429
  * 0
@@ -431,7 +431,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
431
431
  maxHoldTime?: number;
432
432
  /**
433
433
  * @remarks
434
- * Maximum ring duration, in seconds.
434
+ * The maximum ring time, in seconds.
435
435
  *
436
436
  * @example
437
437
  * 12
@@ -439,7 +439,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
439
439
  maxRingTime?: number;
440
440
  /**
441
441
  * @remarks
442
- * Maximum talk duration, in seconds.
442
+ * The maximum talk time, in seconds.
443
443
  *
444
444
  * @example
445
445
  * 0
@@ -447,7 +447,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
447
447
  maxTalkTime?: number;
448
448
  /**
449
449
  * @remarks
450
- * Maximum wait time, in seconds.
450
+ * The maximum wait time, in seconds.
451
451
  *
452
452
  * @example
453
453
  * 13
@@ -455,7 +455,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
455
455
  maxWaitTime?: number;
456
456
  /**
457
457
  * @remarks
458
- * Maximum post-processing duration, in seconds.
458
+ * The maximum after-call work time, in seconds.
459
459
  *
460
460
  * @example
461
461
  * 12
@@ -463,7 +463,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
463
463
  maxWorkTime?: number;
464
464
  /**
465
465
  * @remarks
466
- * Satisfaction index, which is the average of the satisfaction keypress digits (single-digit numbers).
466
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
467
467
  *
468
468
  * @example
469
469
  * 0
@@ -471,7 +471,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
471
471
  satisfactionIndex?: number;
472
472
  /**
473
473
  * @remarks
474
- * Satisfaction rate. Calculation Formula: Count of evaluations marked as satisfied / Count of satisfaction survey responses.
474
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
475
475
  *
476
476
  * @example
477
477
  * 0
@@ -479,7 +479,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
479
479
  satisfactionRate?: number;
480
480
  /**
481
481
  * @remarks
482
- * Sending Count of satisfaction surveys.
482
+ * The number of satisfaction surveys offered.
483
483
  *
484
484
  * @example
485
485
  * 0
@@ -487,7 +487,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
487
487
  satisfactionSurveysOffered?: number;
488
488
  /**
489
489
  * @remarks
490
- * Count of satisfaction survey responses.
490
+ * The number of satisfaction surveys responded to.
491
491
  *
492
492
  * @example
493
493
  * 0
@@ -495,7 +495,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
495
495
  satisfactionSurveysResponded?: number;
496
496
  /**
497
497
  * @remarks
498
- * Service level within 15 seconds.
498
+ * The 15-second service level.
499
499
  *
500
500
  * @example
501
501
  * 0.7
@@ -503,7 +503,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
503
503
  serviceLevel15?: number;
504
504
  /**
505
505
  * @remarks
506
- * Service level within 20 seconds: number of calls with wait time less than or equal to 20 seconds divided by CallsQueued.
506
+ * The 20-second service level. Calculation formula: Number of calls with a wait time of less than or equal to 20 seconds / CallsQueued.
507
507
  *
508
508
  * @example
509
509
  * 0
@@ -511,7 +511,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
511
511
  serviceLevel20?: number;
512
512
  /**
513
513
  * @remarks
514
- * Service level within 30 seconds.
514
+ * The 30-second service level.
515
515
  *
516
516
  * @example
517
517
  * 0.9
@@ -519,7 +519,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
519
519
  serviceLevel30?: number;
520
520
  /**
521
521
  * @remarks
522
- * Total abandonment duration, in seconds.
522
+ * The total abandon time, in seconds.
523
523
  *
524
524
  * @example
525
525
  * 0
@@ -527,7 +527,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
527
527
  totalAbandonTime?: number;
528
528
  /**
529
529
  * @remarks
530
- * Total queue abandonment duration, in seconds.
530
+ * The total abandon time in queue, in seconds.
531
531
  *
532
532
  * @example
533
533
  * 0
@@ -535,7 +535,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
535
535
  totalAbandonedInQueueTime?: number;
536
536
  /**
537
537
  * @remarks
538
- * Total ring abandonment duration, in seconds.
538
+ * The total abandon time during ringing, in seconds.
539
539
  *
540
540
  * @example
541
541
  * 0
@@ -543,7 +543,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
543
543
  totalAbandonedInRingTime?: number;
544
544
  /**
545
545
  * @remarks
546
- * Total call hold duration, in seconds.
546
+ * The total hold time, in seconds.
547
547
  *
548
548
  * @example
549
549
  * 0
@@ -551,7 +551,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
551
551
  totalHoldTime?: number;
552
552
  /**
553
553
  * @remarks
554
- * Total number of messages sent in chat sessions.
554
+ * The total number of messages sent in chat sessions.
555
555
  *
556
556
  * @example
557
557
  * 12
@@ -559,7 +559,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
559
559
  totalMessagesSent?: number;
560
560
  /**
561
561
  * @remarks
562
- * Total number of messages sent by agents in chat sessions.
562
+ * The total number of messages sent by agents in chat sessions.
563
563
  *
564
564
  * @example
565
565
  * 9
@@ -567,7 +567,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
567
567
  totalMessagesSentByAgent?: number;
568
568
  /**
569
569
  * @remarks
570
- * Total number of messages sent by the customer in chat sessions.
570
+ * The total number of messages sent by customers in chat sessions.
571
571
  *
572
572
  * @example
573
573
  * 3
@@ -575,7 +575,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
575
575
  totalMessagesSentByCustomer?: number;
576
576
  /**
577
577
  * @remarks
578
- * Total ringing duration, in seconds.
578
+ * The total ring time, in seconds.
579
579
  *
580
580
  * @example
581
581
  * 32
@@ -583,7 +583,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
583
583
  totalRingTime?: number;
584
584
  /**
585
585
  * @remarks
586
- * Total talk time, in seconds.
586
+ * The total talk time, in seconds.
587
587
  *
588
588
  * @example
589
589
  * 447
@@ -591,7 +591,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
591
591
  totalTalkTime?: number;
592
592
  /**
593
593
  * @remarks
594
- * Total waiting duration, in seconds.
594
+ * The total wait time, in seconds.
595
595
  *
596
596
  * @example
597
597
  * 34
@@ -599,7 +599,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
599
599
  totalWaitTime?: number;
600
600
  /**
601
601
  * @remarks
602
- * Total post-processing time, in seconds.
602
+ * The total after-call work time, in seconds.
603
603
  *
604
604
  * @example
605
605
  * 85
@@ -619,7 +619,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
619
619
  export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $dara.Model {
620
620
  /**
621
621
  * @remarks
622
- * Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because the call answering event and the acknowledgement event may fall into different time ranges, the result may exceed 100% in certain cases.)
622
+ * The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
623
623
  *
624
624
  * @example
625
625
  * 0
@@ -627,7 +627,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
627
627
  answerRate?: number;
628
628
  /**
629
629
  * @remarks
630
- * Average dial-up duration, in seconds. Calculation Formula: TotalDialingTime / CallsDialed.
630
+ * The average dialing time in seconds. Formula: TotalDialingTime/CallsDialed.
631
631
  *
632
632
  * @example
633
633
  * 37
@@ -635,7 +635,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
635
635
  averageDialingTime?: number;
636
636
  /**
637
637
  * @remarks
638
- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
638
+ * The average hold time, in seconds. Calculation formula: TotalHoldTime/CallsHold.
639
639
  *
640
640
  * @example
641
641
  * 0
@@ -643,7 +643,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
643
643
  averageHoldTime?: number;
644
644
  /**
645
645
  * @remarks
646
- * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
646
+ * The average ring time, in seconds. Calculation formula: TotalRingTime/CallsRinged.
647
647
  *
648
648
  * @example
649
649
  * 0
@@ -651,7 +651,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
651
651
  averageRingTime?: number;
652
652
  /**
653
653
  * @remarks
654
- * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsAnswered.
654
+ * The average talk time in seconds. Formula: TotalTalkTime/CallsAnswered.
655
655
  *
656
656
  * @example
657
657
  * 3
@@ -659,7 +659,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
659
659
  averageTalkTime?: number;
660
660
  /**
661
661
  * @remarks
662
- * Average post-processing duration per call, in seconds. Calculation Formula: TotalWorkTime / CallsDialed
662
+ * The average after-call work time in seconds. Formula: TotalWorkTime/CallsDialed.
663
663
  *
664
664
  * @example
665
665
  * 2
@@ -667,7 +667,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
667
667
  averageWorkTime?: number;
668
668
  /**
669
669
  * @remarks
670
- * Number of answered calls.
670
+ * The number of answered calls.
671
671
  *
672
672
  * @example
673
673
  * 1
@@ -675,7 +675,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
675
675
  callsAnswered?: number;
676
676
  /**
677
677
  * @remarks
678
- * Transfer-in volume for consultation, which refers to the number of calls transferred to this skill group from other skill groups for consultation. Transfers between agents within the same skill group are not counted. If an agent joins multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
678
+ * The number of attended transfers in, which refers to the number of calls transferred to this skill group from other skill groups through attended transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
679
679
  *
680
680
  * @example
681
681
  * 0
@@ -683,7 +683,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
683
683
  callsAttendedTransferIn?: number;
684
684
  /**
685
685
  * @remarks
686
- * Quantity of attended transfer-out calls, which refers to the number of calls transferred from this skill group to another skill group for consultation. Transfers between agents within the same skill group are not counted.
686
+ * The number of attended transfers out, which refers to the number of calls transferred from this skill group to other skill groups through attended transfers. Transfers between agents within the same skill group are not counted.
687
687
  *
688
688
  * @example
689
689
  * 0
@@ -691,7 +691,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
691
691
  callsAttendedTransferOut?: number;
692
692
  /**
693
693
  * @remarks
694
- * Quantity of direct transfer-in calls, which refers to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
694
+ * The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
695
695
  *
696
696
  * @example
697
697
  * 0
@@ -699,7 +699,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
699
699
  callsBlindTransferIn?: number;
700
700
  /**
701
701
  * @remarks
702
- * Quantity of direct transfer-out calls, which refers to the number of calls directly transferred from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
702
+ * The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
703
703
  *
704
704
  * @example
705
705
  * 0
@@ -707,7 +707,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
707
707
  callsBlindTransferOut?: number;
708
708
  /**
709
709
  * @remarks
710
- * Number of dialed calls.
710
+ * The number of dialed calls.
711
711
  *
712
712
  * @example
713
713
  * 6
@@ -715,7 +715,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
715
715
  callsDialed?: number;
716
716
  /**
717
717
  * @remarks
718
- * Number of calls placed on hold. If a call is placed on hold multiple times before being transfer-out from the current skill group, it counts as one occurrence.
718
+ * The number of calls placed on hold. If a call is placed on hold multiple times before being transferred out of the current skill group, it is counted as one.
719
719
  *
720
720
  * @example
721
721
  * 0
@@ -723,7 +723,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
723
723
  callsHold?: number;
724
724
  /**
725
725
  * @remarks
726
- * Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it counts as one occurrence.
726
+ * The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
727
727
  *
728
728
  * @example
729
729
  * 0
@@ -731,7 +731,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
731
731
  callsRinged?: number;
732
732
  /**
733
733
  * @remarks
734
- * Maximum dialing time, in seconds.
734
+ * The maximum dialing time in seconds.
735
735
  *
736
736
  * @example
737
737
  * 12
@@ -739,7 +739,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
739
739
  maxDialingTime?: number;
740
740
  /**
741
741
  * @remarks
742
- * Maximum hold time during calls, in seconds.
742
+ * The maximum hold time, in seconds.
743
743
  *
744
744
  * @example
745
745
  * 0
@@ -747,7 +747,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
747
747
  maxHoldTime?: number;
748
748
  /**
749
749
  * @remarks
750
- * Maximum ring duration, in seconds.
750
+ * The maximum ring time, in seconds.
751
751
  *
752
752
  * @example
753
753
  * 0
@@ -755,7 +755,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
755
755
  maxRingTime?: number;
756
756
  /**
757
757
  * @remarks
758
- * Maximum talk time, in seconds.
758
+ * The maximum talk time, in seconds.
759
759
  *
760
760
  * @example
761
761
  * 0
@@ -763,7 +763,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
763
763
  maxTalkTime?: number;
764
764
  /**
765
765
  * @remarks
766
- * Maximum post-processing duration per call, in seconds.
766
+ * The maximum after-call work time, in seconds.
767
767
  *
768
768
  * @example
769
769
  * 0
@@ -771,7 +771,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
771
771
  maxWorkTime?: number;
772
772
  /**
773
773
  * @remarks
774
- * Satisfaction index, which is the average value of the single-digit satisfaction key presses.
774
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
775
775
  *
776
776
  * @example
777
777
  * 0
@@ -779,7 +779,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
779
779
  satisfactionIndex?: number;
780
780
  /**
781
781
  * @remarks
782
- * Satisfaction rate. Calculation Formula: Quantity of evaluations marked as satisfied divided by the Count of satisfaction survey responses.
782
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
783
783
  *
784
784
  * @example
785
785
  * 0
@@ -787,7 +787,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
787
787
  satisfactionRate?: number;
788
788
  /**
789
789
  * @remarks
790
- * Sending Count of satisfaction surveys.
790
+ * The number of satisfaction surveys offered.
791
791
  *
792
792
  * @example
793
793
  * 0
@@ -795,7 +795,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
795
795
  satisfactionSurveysOffered?: number;
796
796
  /**
797
797
  * @remarks
798
- * Response Count of satisfaction surveys.
798
+ * The number of satisfaction surveys responded to.
799
799
  *
800
800
  * @example
801
801
  * 0
@@ -803,7 +803,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
803
803
  satisfactionSurveysResponded?: number;
804
804
  /**
805
805
  * @remarks
806
- * Total dial-up duration, in seconds.
806
+ * The total dialing time in seconds.
807
807
  *
808
808
  * @example
809
809
  * 218
@@ -811,7 +811,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
811
811
  totalDialingTime?: number;
812
812
  /**
813
813
  * @remarks
814
- * Total call hold duration, in seconds.
814
+ * The total hold time, in seconds.
815
815
  *
816
816
  * @example
817
817
  * 0
@@ -819,7 +819,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
819
819
  totalHoldTime?: number;
820
820
  /**
821
821
  * @remarks
822
- * Total ring duration, in seconds.
822
+ * The total ring time, in seconds.
823
823
  *
824
824
  * @example
825
825
  * 0
@@ -827,7 +827,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
827
827
  totalRingTime?: number;
828
828
  /**
829
829
  * @remarks
830
- * Total talk time, in seconds.
830
+ * The total talk time, in seconds.
831
831
  *
832
832
  * @example
833
833
  * 3
@@ -835,7 +835,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
835
835
  totalTalkTime?: number;
836
836
  /**
837
837
  * @remarks
838
- * Total post-processing duration, in seconds.
838
+ * The total after-call work time, in seconds.
839
839
  *
840
840
  * @example
841
841
  * 9
@@ -855,15 +855,15 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
855
855
  export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $dara.Model {
856
856
  /**
857
857
  * @remarks
858
- * Break type code.
858
+ * The break type code.
859
859
  *
860
860
  * @example
861
- * 会议
861
+ * Meeting
862
862
  */
863
863
  breakCode?: string;
864
864
  /**
865
865
  * @remarks
866
- * Number of occurrences of this break type.
866
+ * The number of occurrences of this break type.
867
867
  *
868
868
  * @example
869
869
  * 2
@@ -871,7 +871,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBr
871
871
  count?: number;
872
872
  /**
873
873
  * @remarks
874
- * Total duration of this break type, in seconds.
874
+ * The total duration of this break type in seconds.
875
875
  *
876
876
  * @example
877
877
  * 3600
@@ -891,7 +891,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBr
891
891
  export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $dara.Model {
892
892
  /**
893
893
  * @remarks
894
- * Average break duration, in seconds. Calculation Formula: TotalBreakTime / Break Count. Break Count is a non-API statistical field.
894
+ * The average break time in seconds. Formula: TotalBreakTime/Number of breaks. The number of breaks is not a statistical field returned by the API.
895
895
  *
896
896
  * @example
897
897
  * 0
@@ -899,7 +899,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
899
899
  averageBreakTime?: number;
900
900
  /**
901
901
  * @remarks
902
- * Average call hold duration, in seconds. Calculation Formula: TotalHoldTime / (Inbound CallsHold + Outbound CallsHold).
902
+ * The average hold time in seconds. Formula: TotalHoldTime/(Inbound CallsHold + Outbound CallsHold).
903
903
  *
904
904
  * @example
905
905
  * 0
@@ -907,7 +907,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
907
907
  averageHoldTime?: number;
908
908
  /**
909
909
  * @remarks
910
- * Average ready time, in seconds. Calculation Formula: TotalReadyTime / Count of ready events. The count of ready events is not an API statistics field.
910
+ * The average ready time in seconds. Formula: TotalReadyTime/Number of ready states. The number of ready states is not a statistical field returned by the API.
911
911
  *
912
912
  * @example
913
913
  * 0
@@ -915,7 +915,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
915
915
  averageReadyTime?: number;
916
916
  /**
917
917
  * @remarks
918
- * Average talk time, in seconds. Calculation formula: TotalTalkTime / (CallsAnswered + CallsHandled).
918
+ * The average talk time in seconds. Formula: TotalTalkTime/(CallsAnswered + CallsHandled).
919
919
  *
920
920
  * @example
921
921
  * 0
@@ -923,7 +923,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
923
923
  averageTalkTime?: number;
924
924
  /**
925
925
  * @remarks
926
- * Average post-processing time, in seconds. Calculation Formula: TotalWorkTime / TotalCalls.
926
+ * The average after-call work time in seconds. Formula: TotalWorkTime/TotalCalls.
927
927
  *
928
928
  * @example
929
929
  * 8
@@ -931,12 +931,12 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
931
931
  averageWorkTime?: number;
932
932
  /**
933
933
  * @remarks
934
- * List of break details.
934
+ * The list of break details.
935
935
  */
936
936
  breakCodeDetailList?: ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
937
937
  /**
938
938
  * @remarks
939
- * Maximum break duration, in seconds.
939
+ * The maximum break time in seconds.
940
940
  *
941
941
  * @example
942
942
  * 1
@@ -944,7 +944,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
944
944
  maxBreakTime?: number;
945
945
  /**
946
946
  * @remarks
947
- * Maximum call hold duration, in seconds.
947
+ * The maximum hold time, in seconds.
948
948
  *
949
949
  * @example
950
950
  * 0
@@ -952,7 +952,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
952
952
  maxHoldTime?: number;
953
953
  /**
954
954
  * @remarks
955
- * Maximum ready time, in seconds.
955
+ * The maximum ready time in seconds.
956
956
  *
957
957
  * @example
958
958
  * 19328
@@ -960,7 +960,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
960
960
  maxReadyTime?: number;
961
961
  /**
962
962
  * @remarks
963
- * Maximum talk time, in seconds.
963
+ * The maximum talk time, in seconds.
964
964
  *
965
965
  * @example
966
966
  * 0
@@ -968,7 +968,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
968
968
  maxTalkTime?: number;
969
969
  /**
970
970
  * @remarks
971
- * Maximum post-processing duration, in seconds.
971
+ * The maximum after-call work time, in seconds.
972
972
  *
973
973
  * @example
974
974
  * 12
@@ -976,7 +976,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
976
976
  maxWorkTime?: number;
977
977
  /**
978
978
  * @remarks
979
- * Agent occupancy rate. Calculation formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
979
+ * The agent occupancy rate. Formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
980
980
  *
981
981
  * @example
982
982
  * 0.02332222293912065
@@ -984,7 +984,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
984
984
  occupancyRate?: number;
985
985
  /**
986
986
  * @remarks
987
- * Satisfaction index, which is the average value of the satisfaction keypress digits (single-digit numbers).
987
+ * The satisfaction index, which is the average value of the satisfaction rating digits.
988
988
  *
989
989
  * @example
990
990
  * 0
@@ -992,7 +992,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
992
992
  satisfactionIndex?: number;
993
993
  /**
994
994
  * @remarks
995
- * Satisfaction rate. Calculation Formula: Number of responses marked as satisfied / Count of satisfaction survey responses.
995
+ * The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
996
996
  *
997
997
  * @example
998
998
  * 0
@@ -1000,7 +1000,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1000
1000
  satisfactionRate?: number;
1001
1001
  /**
1002
1002
  * @remarks
1003
- * Sending Count of satisfaction surveys.
1003
+ * The number of satisfaction surveys offered.
1004
1004
  *
1005
1005
  * @example
1006
1006
  * 0
@@ -1008,7 +1008,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1008
1008
  satisfactionSurveysOffered?: number;
1009
1009
  /**
1010
1010
  * @remarks
1011
- * Count of satisfaction survey responses.
1011
+ * The number of satisfaction surveys responded to.
1012
1012
  *
1013
1013
  * @example
1014
1014
  * 0
@@ -1016,7 +1016,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1016
1016
  satisfactionSurveysResponded?: number;
1017
1017
  /**
1018
1018
  * @remarks
1019
- * Total break time, in seconds.
1019
+ * The total break time in seconds.
1020
1020
  *
1021
1021
  * @example
1022
1022
  * 3
@@ -1024,7 +1024,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1024
1024
  totalBreakTime?: number;
1025
1025
  /**
1026
1026
  * @remarks
1027
- * Total call volume. Calculation Formula: CallsOffered + CallsDialed.
1027
+ * The total number of calls. Formula: CallsOffered + CallsDialed.
1028
1028
  *
1029
1029
  * @example
1030
1030
  * 13
@@ -1032,7 +1032,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1032
1032
  totalCalls?: number;
1033
1033
  /**
1034
1034
  * @remarks
1035
- * Total hold duration, in seconds.
1035
+ * The total hold time in seconds.
1036
1036
  *
1037
1037
  * @example
1038
1038
  * 0
@@ -1040,8 +1040,8 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1040
1040
  totalHoldTime?: number;
1041
1041
  /**
1042
1042
  * @remarks
1043
- * Total logon time, in seconds.
1044
- * _Note: Excludes offline and short break durations._
1043
+ * The total logged-in time in seconds.
1044
+ * _Note: Excludes offline and break time._
1045
1045
  *
1046
1046
  * @example
1047
1047
  * 23218
@@ -1049,7 +1049,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1049
1049
  totalLoggedInTime?: number;
1050
1050
  /**
1051
1051
  * @remarks
1052
- * Total ready time, in seconds.
1052
+ * The total ready time in seconds.
1053
1053
  *
1054
1054
  * @example
1055
1055
  * 22428
@@ -1057,7 +1057,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1057
1057
  totalReadyTime?: number;
1058
1058
  /**
1059
1059
  * @remarks
1060
- * Total talk time, in seconds.
1060
+ * The total talk time, in seconds.
1061
1061
  *
1062
1062
  * @example
1063
1063
  * 449
@@ -1065,7 +1065,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1065
1065
  totalTalkTime?: number;
1066
1066
  /**
1067
1067
  * @remarks
1068
- * Total post-processing duration, in seconds.
1068
+ * The total after-call work time, in seconds.
1069
1069
  *
1070
1070
  * @example
1071
1071
  * 94
@@ -1085,27 +1085,27 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
1085
1085
  export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Model {
1086
1086
  /**
1087
1087
  * @remarks
1088
- * Back-to-back metric.
1088
+ * The back-to-back call metrics.
1089
1089
  */
1090
1090
  back2Back?: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
1091
1091
  /**
1092
1092
  * @remarks
1093
- * Inbound metrics.
1093
+ * The inbound call metrics.
1094
1094
  */
1095
1095
  inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
1096
1096
  /**
1097
1097
  * @remarks
1098
- * Outbound metrics.
1098
+ * The outbound metrics.
1099
1099
  */
1100
1100
  outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
1101
1101
  /**
1102
1102
  * @remarks
1103
- * Overall metrics.
1103
+ * The overall metrics.
1104
1104
  */
1105
1105
  overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
1106
1106
  /**
1107
1107
  * @remarks
1108
- * Skill group ID.
1108
+ * The skill group ID.
1109
1109
  *
1110
1110
  * @example
1111
1111
  * skillgroup@ccc-test
@@ -1113,7 +1113,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends
1113
1113
  skillGroupId?: string;
1114
1114
  /**
1115
1115
  * @remarks
1116
- * Skill group name.
1116
+ * The skill group name.
1117
1117
  *
1118
1118
  * @example
1119
1119
  * skillgroup
@@ -1133,12 +1133,12 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends
1133
1133
  export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model {
1134
1134
  /**
1135
1135
  * @remarks
1136
- * List of historical data for skill groups.
1136
+ * The list of historical data for the skill group.
1137
1137
  */
1138
1138
  list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
1139
1139
  /**
1140
1140
  * @remarks
1141
- * Page number, ranging from 1 to 100.
1141
+ * The page number. Valid values: 1 to 100.
1142
1142
  *
1143
1143
  * @example
1144
1144
  * 1
@@ -1146,7 +1146,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
1146
1146
  pageNumber?: number;
1147
1147
  /**
1148
1148
  * @remarks
1149
- * Page size, ranging from 1 to 100.
1149
+ * The number of entries per page. Valid values: 1 to 100.
1150
1150
  *
1151
1151
  * @example
1152
1152
  * 100
@@ -1154,7 +1154,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
1154
1154
  pageSize?: number;
1155
1155
  /**
1156
1156
  * @remarks
1157
- * Total count.
1157
+ * The total count.
1158
1158
  *
1159
1159
  * @example
1160
1160
  * 4
@@ -1174,7 +1174,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
1174
1174
  export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
1175
1175
  /**
1176
1176
  * @remarks
1177
- * Response code.
1177
+ * The response code.
1178
1178
  *
1179
1179
  * @example
1180
1180
  * OK
@@ -1182,12 +1182,12 @@ export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Mo
1182
1182
  code?: string;
1183
1183
  /**
1184
1184
  * @remarks
1185
- * Data.
1185
+ * The data.
1186
1186
  */
1187
1187
  data?: ListHistoricalSkillGroupReportResponseBodyData;
1188
1188
  /**
1189
1189
  * @remarks
1190
- * HTTP status code.
1190
+ * The HTTP status code.
1191
1191
  *
1192
1192
  * @example
1193
1193
  * 200
@@ -1195,15 +1195,15 @@ export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Mo
1195
1195
  httpStatusCode?: number;
1196
1196
  /**
1197
1197
  * @remarks
1198
- * Response message.
1198
+ * The response message.
1199
1199
  *
1200
1200
  * @example
1201
- * 无
1201
+ * None
1202
1202
  */
1203
1203
  message?: string;
1204
1204
  /**
1205
1205
  * @remarks
1206
- * Request ID.
1206
+ * The request ID.
1207
1207
  *
1208
1208
  * @example
1209
1209
  * 26A34338-5CD9-4C95-A7A6-5BDCE76C6B94