@alicloud/ccc20200701 2.38.3 → 2.39.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/dist/client.d.ts +23 -2
- package/dist/client.js +53 -2
- package/dist/client.js.map +1 -1
- package/dist/models/CheckBusinessHoursRequest.d.ts +31 -0
- package/dist/models/CheckBusinessHoursRequest.js +60 -0
- package/dist/models/CheckBusinessHoursRequest.js.map +1 -0
- package/dist/models/CheckBusinessHoursResponse.d.ts +19 -0
- package/dist/models/CheckBusinessHoursResponse.js +69 -0
- package/dist/models/CheckBusinessHoursResponse.js.map +1 -0
- package/dist/models/CheckBusinessHoursResponseBody.d.ts +53 -0
- package/dist/models/CheckBusinessHoursResponseBody.js +66 -0
- package/dist/models/CheckBusinessHoursResponseBody.js.map +1 -0
- package/dist/models/ListHistoricalSkillGroupReportRequest.d.ts +12 -7
- package/dist/models/ListHistoricalSkillGroupReportRequest.js +2 -0
- package/dist/models/ListHistoricalSkillGroupReportRequest.js.map +1 -1
- package/dist/models/ListHistoricalSkillGroupReportResponseBody.d.ts +145 -145
- package/dist/models/model.d.ts +3 -0
- package/dist/models/model.js +21 -15
- package/dist/models/model.js.map +1 -1
- package/package.json +1 -1
- package/src/client.ts +58 -2
- package/src/models/CheckBusinessHoursRequest.ts +46 -0
- package/src/models/CheckBusinessHoursResponse.ts +40 -0
- package/src/models/CheckBusinessHoursResponseBody.ts +74 -0
- package/src/models/ListHistoricalSkillGroupReportRequest.ts +14 -7
- package/src/models/ListHistoricalSkillGroupReportResponseBody.ts +145 -145
- package/src/models/model.ts +3 -0
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@@ -2,7 +2,7 @@ import * as $dara from '@darabonba/typescript';
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export declare class ListHistoricalSkillGroupReportResponseBodyDataListBack2Back extends $dara.Model {
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/**
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* @remarks
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* The agent answer rate.
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* @example
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agentHandleRate?: number;
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/**
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* @remarks
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* The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
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* @example
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answerRate?: number;
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/**
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* @remarks
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* The average ring time on the customer side, in seconds.
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* @example
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averageCustomerRingTime?: number;
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/**
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* @remarks
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* The average ring time, in seconds.
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averageRingTime?: number;
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/**
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* @remarks
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* The average talk time, in seconds.
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* @example
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averageTalkTime?: number;
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/**
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* @remarks
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* The number of answered calls.
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callsAnswered?: number;
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/**
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* @remarks
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* The number of calls answered by customers.
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callsCustomerAnswered?: number;
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/**
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* @remarks
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* The number of dialed calls.
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callsDialed?: number;
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/**
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* The customer answer rate.
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customerAnswerRate?: number;
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/**
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* The maximum ring time on the customer side, in seconds.
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maxCustomerRingTime?: number;
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* The maximum ring time, in seconds.
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maxRingTime?: number;
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* The maximum talk time, in seconds.
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maxTalkTime?: number;
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* The total ring time on the customer side, in seconds.
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totalCustomerRingTime?: number;
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* The total ring time, in seconds.
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totalRingTime?: number;
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* The total talk time, in seconds.
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export declare class ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails extends $dara.Model {
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* The channel type.
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accessChannelType?: string;
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/**
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* The number of offered sessions.
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export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $dara.Model {
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* The abandon rate. Calculation formula: CallsAbandoned/CallsOffered. The result may exceed 100% in some cases because abandon events and allocation events may fall into different time ranges.
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abandonRate?: number;
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/**
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* The statistical data for each channel.
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*/
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accessChannelTypeDetails?: ListHistoricalSkillGroupReportResponseBodyDataListInboundAccessChannelTypeDetails[];
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* The average abandon time, in seconds. Calculation formula: TotalAbandonTime/CallsAbandoned.
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averageAbandonTime?: number;
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* The average abandon time in queue, in seconds. Calculation formula: TotalAbandonedInQueueTime/CallsAbandonedInQueue.
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averageAbandonedInQueueTime?: number;
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* The average abandon time during ringing, in seconds. Calculation formula: TotalAbandonedInRingTime/CallsAbandonedInRing.
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averageAbandonedInRingTime?: number;
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averageFirstResponseTime?: number;
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averageResponseTime?: number;
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* The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
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@@ -303,7 +303,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsBlindTransferIn?: number;
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/**
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* @remarks
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* The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
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*
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* @example
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@@ -311,7 +311,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsBlindTransferOut?: number;
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/**
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* @remarks
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* The number of handled calls, which refers to the number of times agents answer calls. If a call is answered by multiple agents after entering the queue each time, it is counted as one.
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@@ -319,7 +319,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsHandled?: number;
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/**
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* @remarks
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* The number of held calls, which refers to the number of times calls are put on hold. If a call is put on hold multiple times after entering the queue each time, it is counted as one.
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callsHold?: number;
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/**
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* @remarks
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* The number of offered calls, which refers to the number of calls assigned to this skill group, including calls assigned through queues and calls assigned through transfers (attended transfers and blind transfers). Calculation formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
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*
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* @example
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@@ -335,7 +335,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsOffered?: number;
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/**
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* @remarks
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* The number of overflowed calls, which refers to the number of calls that overflow from the queue or skill group. If a call enters the same queue multiple times and overflows each time, each overflow is counted as one.
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callsOverflow?: number;
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/**
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* @remarks
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* The number of queued calls in inbound scenarios, which refers to the number of calls that enter the queue or skill group. If a call enters the same queue multiple times, each entry is counted as one.
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* @example
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@@ -351,7 +351,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsQueued?: number;
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/**
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* @remarks
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* The number of failed queue calls, which refers to the number of calls hung up by customers while waiting in the queue after entering it.
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* @example
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callsQueuingFailed?: number;
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/**
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* @remarks
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* The number of calls that overflow from the queue, which refers to calls that overflow while waiting in the IVR queue.
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* @example
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callsQueuingOverflow?: number;
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/**
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* @remarks
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* The number of calls that time out during the queuing phase.
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callsQueuingTimeout?: number;
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/**
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* @remarks
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* The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
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@@ -383,7 +383,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsRinged?: number;
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/**
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* @remarks
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* The number of timed-out calls, which refers to the number of calls that time out in the queue or skill group. If a call enters the same queue multiple times and times out each time, each timeout is counted as one.
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*
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* @example
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@@ -391,7 +391,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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callsTimeout?: number;
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/**
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* @remarks
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* The handle rate. Calculation formula: CallsHandled/CallsOffered. The result may exceed 100% in some cases because handle events and offer events may fall into different time ranges.
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*
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* @example
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* 1
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@@ -399,7 +399,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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handleRate?: number;
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/**
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* @remarks
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* The maximum abandon time, in seconds.
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*
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* @example
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* 0
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@@ -407,7 +407,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxAbandonTime?: number;
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/**
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* @remarks
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* The maximum abandon time in queue, in seconds.
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*
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* @example
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@@ -415,7 +415,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxAbandonedInQueueTime?: number;
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/**
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* @remarks
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*
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* The maximum abandon time during ringing, in seconds.
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*
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* @example
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* 0
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@@ -423,7 +423,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxAbandonedInRingTime?: number;
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/**
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* @remarks
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* The maximum hold time, in seconds.
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*
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* @example
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* 0
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@@ -431,7 +431,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxHoldTime?: number;
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/**
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* @remarks
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*
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* The maximum ring time, in seconds.
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*
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* @example
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* 12
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@@ -439,7 +439,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxRingTime?: number;
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/**
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* @remarks
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*
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* The maximum talk time, in seconds.
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*
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* @example
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* 0
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@@ -447,7 +447,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxTalkTime?: number;
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/**
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* @remarks
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*
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+
* The maximum wait time, in seconds.
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*
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* @example
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* 13
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@@ -455,7 +455,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxWaitTime?: number;
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/**
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* @remarks
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*
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+
* The maximum after-call work time, in seconds.
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*
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* @example
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* 12
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@@ -463,7 +463,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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maxWorkTime?: number;
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/**
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* @remarks
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*
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+
* The satisfaction index, which is the average value of the satisfaction rating digits.
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*
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* @example
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* 0
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@@ -471,7 +471,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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satisfactionIndex?: number;
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/**
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* @remarks
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*
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+
* The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
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*
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* @example
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* 0
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@@ -479,7 +479,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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satisfactionRate?: number;
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/**
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* @remarks
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*
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+
* The number of satisfaction surveys offered.
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*
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* @example
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* 0
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@@ -487,7 +487,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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satisfactionSurveysOffered?: number;
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/**
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* @remarks
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-
*
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+
* The number of satisfaction surveys responded to.
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*
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* @example
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* 0
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@@ -495,7 +495,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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satisfactionSurveysResponded?: number;
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/**
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* @remarks
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-
*
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+
* The 15-second service level.
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*
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* @example
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* 0.7
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@@ -503,7 +503,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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serviceLevel15?: number;
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/**
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* @remarks
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-
*
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+
* The 20-second service level. Calculation formula: Number of calls with a wait time of less than or equal to 20 seconds / CallsQueued.
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*
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* @example
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* 0
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@@ -511,7 +511,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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serviceLevel20?: number;
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/**
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* @remarks
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-
*
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+
* The 30-second service level.
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*
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* @example
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* 0.9
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@@ -519,7 +519,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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serviceLevel30?: number;
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/**
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* @remarks
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-
*
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+
* The total abandon time, in seconds.
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*
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* @example
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* 0
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@@ -527,7 +527,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalAbandonTime?: number;
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/**
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* @remarks
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-
*
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530
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+
* The total abandon time in queue, in seconds.
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*
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* @example
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* 0
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@@ -535,7 +535,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalAbandonedInQueueTime?: number;
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/**
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* @remarks
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-
*
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538
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+
* The total abandon time during ringing, in seconds.
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*
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* @example
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* 0
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@@ -543,7 +543,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalAbandonedInRingTime?: number;
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/**
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* @remarks
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-
*
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+
* The total hold time, in seconds.
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*
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* @example
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* 0
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@@ -551,7 +551,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalHoldTime?: number;
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/**
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* @remarks
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-
*
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+
* The total number of messages sent in chat sessions.
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*
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* @example
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* 12
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@@ -559,7 +559,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalMessagesSent?: number;
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/**
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* @remarks
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-
*
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562
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+
* The total number of messages sent by agents in chat sessions.
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*
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* @example
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* 9
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@@ -567,7 +567,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalMessagesSentByAgent?: number;
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/**
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* @remarks
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-
*
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+
* The total number of messages sent by customers in chat sessions.
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*
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* @example
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* 3
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@@ -575,7 +575,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalMessagesSentByCustomer?: number;
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/**
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* @remarks
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-
*
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578
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+
* The total ring time, in seconds.
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*
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* @example
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* 32
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@@ -583,7 +583,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalRingTime?: number;
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/**
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* @remarks
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-
*
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+
* The total talk time, in seconds.
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*
|
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* @example
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* 447
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@@ -591,7 +591,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
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totalTalkTime?: number;
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/**
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* @remarks
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594
|
-
*
|
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594
|
+
* The total wait time, in seconds.
|
|
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*
|
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596
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* @example
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* 34
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@@ -599,7 +599,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
|
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totalWaitTime?: number;
|
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/**
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601
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* @remarks
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|
602
|
-
*
|
|
602
|
+
* The total after-call work time, in seconds.
|
|
603
603
|
*
|
|
604
604
|
* @example
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|
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* 85
|
|
@@ -619,7 +619,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound e
|
|
|
619
619
|
export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $dara.Model {
|
|
620
620
|
/**
|
|
621
621
|
* @remarks
|
|
622
|
-
*
|
|
622
|
+
* The answer rate. Calculation formula: CallsAnswered/CallsDialed. The result may exceed 100% in some cases because answer events and response events may fall into different time ranges.
|
|
623
623
|
*
|
|
624
624
|
* @example
|
|
625
625
|
* 0
|
|
@@ -627,7 +627,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
627
627
|
answerRate?: number;
|
|
628
628
|
/**
|
|
629
629
|
* @remarks
|
|
630
|
-
*
|
|
630
|
+
* The average dialing time in seconds. Formula: TotalDialingTime/CallsDialed.
|
|
631
631
|
*
|
|
632
632
|
* @example
|
|
633
633
|
* 37
|
|
@@ -635,7 +635,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
635
635
|
averageDialingTime?: number;
|
|
636
636
|
/**
|
|
637
637
|
* @remarks
|
|
638
|
-
*
|
|
638
|
+
* The average hold time, in seconds. Calculation formula: TotalHoldTime/CallsHold.
|
|
639
639
|
*
|
|
640
640
|
* @example
|
|
641
641
|
* 0
|
|
@@ -643,7 +643,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
643
643
|
averageHoldTime?: number;
|
|
644
644
|
/**
|
|
645
645
|
* @remarks
|
|
646
|
-
*
|
|
646
|
+
* The average ring time, in seconds. Calculation formula: TotalRingTime/CallsRinged.
|
|
647
647
|
*
|
|
648
648
|
* @example
|
|
649
649
|
* 0
|
|
@@ -651,7 +651,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
651
651
|
averageRingTime?: number;
|
|
652
652
|
/**
|
|
653
653
|
* @remarks
|
|
654
|
-
*
|
|
654
|
+
* The average talk time in seconds. Formula: TotalTalkTime/CallsAnswered.
|
|
655
655
|
*
|
|
656
656
|
* @example
|
|
657
657
|
* 3
|
|
@@ -659,7 +659,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
659
659
|
averageTalkTime?: number;
|
|
660
660
|
/**
|
|
661
661
|
* @remarks
|
|
662
|
-
*
|
|
662
|
+
* The average after-call work time in seconds. Formula: TotalWorkTime/CallsDialed.
|
|
663
663
|
*
|
|
664
664
|
* @example
|
|
665
665
|
* 2
|
|
@@ -667,7 +667,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
667
667
|
averageWorkTime?: number;
|
|
668
668
|
/**
|
|
669
669
|
* @remarks
|
|
670
|
-
*
|
|
670
|
+
* The number of answered calls.
|
|
671
671
|
*
|
|
672
672
|
* @example
|
|
673
673
|
* 1
|
|
@@ -675,7 +675,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
675
675
|
callsAnswered?: number;
|
|
676
676
|
/**
|
|
677
677
|
* @remarks
|
|
678
|
-
*
|
|
678
|
+
* The number of attended transfers in, which refers to the number of calls transferred to this skill group from other skill groups through attended transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
|
|
679
679
|
*
|
|
680
680
|
* @example
|
|
681
681
|
* 0
|
|
@@ -683,7 +683,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
683
683
|
callsAttendedTransferIn?: number;
|
|
684
684
|
/**
|
|
685
685
|
* @remarks
|
|
686
|
-
*
|
|
686
|
+
* The number of attended transfers out, which refers to the number of calls transferred from this skill group to other skill groups through attended transfers. Transfers between agents within the same skill group are not counted.
|
|
687
687
|
*
|
|
688
688
|
* @example
|
|
689
689
|
* 0
|
|
@@ -691,7 +691,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
691
691
|
callsAttendedTransferOut?: number;
|
|
692
692
|
/**
|
|
693
693
|
* @remarks
|
|
694
|
-
*
|
|
694
|
+
* The number of blind transfers in, which refers to the number of calls transferred to this skill group from other skill groups through blind transfers. Transfers between agents within the same skill group are not counted. If an agent is signed in to multiple skill groups at the same time, the call is attributed to the first skill group the agent signed in to. If a call is transferred to this skill group multiple times from other skill groups, each transfer is counted as one. The same rule applies to similar metrics below.
|
|
695
695
|
*
|
|
696
696
|
* @example
|
|
697
697
|
* 0
|
|
@@ -699,7 +699,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
699
699
|
callsBlindTransferIn?: number;
|
|
700
700
|
/**
|
|
701
701
|
* @remarks
|
|
702
|
-
*
|
|
702
|
+
* The number of blind transfers out, which refers to the number of calls transferred from this skill group to other skill groups through blind transfers. Transfers between agents within the same skill group are not counted.
|
|
703
703
|
*
|
|
704
704
|
* @example
|
|
705
705
|
* 0
|
|
@@ -707,7 +707,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
707
707
|
callsBlindTransferOut?: number;
|
|
708
708
|
/**
|
|
709
709
|
* @remarks
|
|
710
|
-
*
|
|
710
|
+
* The number of dialed calls.
|
|
711
711
|
*
|
|
712
712
|
* @example
|
|
713
713
|
* 6
|
|
@@ -715,7 +715,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
715
715
|
callsDialed?: number;
|
|
716
716
|
/**
|
|
717
717
|
* @remarks
|
|
718
|
-
*
|
|
718
|
+
* The number of calls placed on hold. If a call is placed on hold multiple times before being transferred out of the current skill group, it is counted as one.
|
|
719
719
|
*
|
|
720
720
|
* @example
|
|
721
721
|
* 0
|
|
@@ -723,7 +723,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
723
723
|
callsHold?: number;
|
|
724
724
|
/**
|
|
725
725
|
* @remarks
|
|
726
|
-
*
|
|
726
|
+
* The number of ringing calls, which refers to the number of calls that trigger agent ringing. If a call is assigned to multiple agents and triggers ringing after entering the queue each time, it is counted as one.
|
|
727
727
|
*
|
|
728
728
|
* @example
|
|
729
729
|
* 0
|
|
@@ -731,7 +731,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
731
731
|
callsRinged?: number;
|
|
732
732
|
/**
|
|
733
733
|
* @remarks
|
|
734
|
-
*
|
|
734
|
+
* The maximum dialing time in seconds.
|
|
735
735
|
*
|
|
736
736
|
* @example
|
|
737
737
|
* 12
|
|
@@ -739,7 +739,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
739
739
|
maxDialingTime?: number;
|
|
740
740
|
/**
|
|
741
741
|
* @remarks
|
|
742
|
-
*
|
|
742
|
+
* The maximum hold time, in seconds.
|
|
743
743
|
*
|
|
744
744
|
* @example
|
|
745
745
|
* 0
|
|
@@ -747,7 +747,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
747
747
|
maxHoldTime?: number;
|
|
748
748
|
/**
|
|
749
749
|
* @remarks
|
|
750
|
-
*
|
|
750
|
+
* The maximum ring time, in seconds.
|
|
751
751
|
*
|
|
752
752
|
* @example
|
|
753
753
|
* 0
|
|
@@ -755,7 +755,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
755
755
|
maxRingTime?: number;
|
|
756
756
|
/**
|
|
757
757
|
* @remarks
|
|
758
|
-
*
|
|
758
|
+
* The maximum talk time, in seconds.
|
|
759
759
|
*
|
|
760
760
|
* @example
|
|
761
761
|
* 0
|
|
@@ -763,7 +763,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
763
763
|
maxTalkTime?: number;
|
|
764
764
|
/**
|
|
765
765
|
* @remarks
|
|
766
|
-
*
|
|
766
|
+
* The maximum after-call work time, in seconds.
|
|
767
767
|
*
|
|
768
768
|
* @example
|
|
769
769
|
* 0
|
|
@@ -771,7 +771,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
771
771
|
maxWorkTime?: number;
|
|
772
772
|
/**
|
|
773
773
|
* @remarks
|
|
774
|
-
*
|
|
774
|
+
* The satisfaction index, which is the average value of the satisfaction rating digits.
|
|
775
775
|
*
|
|
776
776
|
* @example
|
|
777
777
|
* 0
|
|
@@ -779,7 +779,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
779
779
|
satisfactionIndex?: number;
|
|
780
780
|
/**
|
|
781
781
|
* @remarks
|
|
782
|
-
*
|
|
782
|
+
* The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
|
|
783
783
|
*
|
|
784
784
|
* @example
|
|
785
785
|
* 0
|
|
@@ -787,7 +787,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
787
787
|
satisfactionRate?: number;
|
|
788
788
|
/**
|
|
789
789
|
* @remarks
|
|
790
|
-
*
|
|
790
|
+
* The number of satisfaction surveys offered.
|
|
791
791
|
*
|
|
792
792
|
* @example
|
|
793
793
|
* 0
|
|
@@ -795,7 +795,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
795
795
|
satisfactionSurveysOffered?: number;
|
|
796
796
|
/**
|
|
797
797
|
* @remarks
|
|
798
|
-
*
|
|
798
|
+
* The number of satisfaction surveys responded to.
|
|
799
799
|
*
|
|
800
800
|
* @example
|
|
801
801
|
* 0
|
|
@@ -803,7 +803,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
803
803
|
satisfactionSurveysResponded?: number;
|
|
804
804
|
/**
|
|
805
805
|
* @remarks
|
|
806
|
-
*
|
|
806
|
+
* The total dialing time in seconds.
|
|
807
807
|
*
|
|
808
808
|
* @example
|
|
809
809
|
* 218
|
|
@@ -811,7 +811,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
811
811
|
totalDialingTime?: number;
|
|
812
812
|
/**
|
|
813
813
|
* @remarks
|
|
814
|
-
*
|
|
814
|
+
* The total hold time, in seconds.
|
|
815
815
|
*
|
|
816
816
|
* @example
|
|
817
817
|
* 0
|
|
@@ -819,7 +819,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
819
819
|
totalHoldTime?: number;
|
|
820
820
|
/**
|
|
821
821
|
* @remarks
|
|
822
|
-
*
|
|
822
|
+
* The total ring time, in seconds.
|
|
823
823
|
*
|
|
824
824
|
* @example
|
|
825
825
|
* 0
|
|
@@ -827,7 +827,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
827
827
|
totalRingTime?: number;
|
|
828
828
|
/**
|
|
829
829
|
* @remarks
|
|
830
|
-
*
|
|
830
|
+
* The total talk time, in seconds.
|
|
831
831
|
*
|
|
832
832
|
* @example
|
|
833
833
|
* 3
|
|
@@ -835,7 +835,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
835
835
|
totalTalkTime?: number;
|
|
836
836
|
/**
|
|
837
837
|
* @remarks
|
|
838
|
-
*
|
|
838
|
+
* The total after-call work time, in seconds.
|
|
839
839
|
*
|
|
840
840
|
* @example
|
|
841
841
|
* 9
|
|
@@ -855,15 +855,15 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOutbound
|
|
|
855
855
|
export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $dara.Model {
|
|
856
856
|
/**
|
|
857
857
|
* @remarks
|
|
858
|
-
*
|
|
858
|
+
* The break type code.
|
|
859
859
|
*
|
|
860
860
|
* @example
|
|
861
|
-
*
|
|
861
|
+
* Meeting
|
|
862
862
|
*/
|
|
863
863
|
breakCode?: string;
|
|
864
864
|
/**
|
|
865
865
|
* @remarks
|
|
866
|
-
*
|
|
866
|
+
* The number of occurrences of this break type.
|
|
867
867
|
*
|
|
868
868
|
* @example
|
|
869
869
|
* 2
|
|
@@ -871,7 +871,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBr
|
|
|
871
871
|
count?: number;
|
|
872
872
|
/**
|
|
873
873
|
* @remarks
|
|
874
|
-
*
|
|
874
|
+
* The total duration of this break type in seconds.
|
|
875
875
|
*
|
|
876
876
|
* @example
|
|
877
877
|
* 3600
|
|
@@ -891,7 +891,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverallBr
|
|
|
891
891
|
export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $dara.Model {
|
|
892
892
|
/**
|
|
893
893
|
* @remarks
|
|
894
|
-
*
|
|
894
|
+
* The average break time in seconds. Formula: TotalBreakTime/Number of breaks. The number of breaks is not a statistical field returned by the API.
|
|
895
895
|
*
|
|
896
896
|
* @example
|
|
897
897
|
* 0
|
|
@@ -899,7 +899,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
899
899
|
averageBreakTime?: number;
|
|
900
900
|
/**
|
|
901
901
|
* @remarks
|
|
902
|
-
*
|
|
902
|
+
* The average hold time in seconds. Formula: TotalHoldTime/(Inbound CallsHold + Outbound CallsHold).
|
|
903
903
|
*
|
|
904
904
|
* @example
|
|
905
905
|
* 0
|
|
@@ -907,7 +907,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
907
907
|
averageHoldTime?: number;
|
|
908
908
|
/**
|
|
909
909
|
* @remarks
|
|
910
|
-
*
|
|
910
|
+
* The average ready time in seconds. Formula: TotalReadyTime/Number of ready states. The number of ready states is not a statistical field returned by the API.
|
|
911
911
|
*
|
|
912
912
|
* @example
|
|
913
913
|
* 0
|
|
@@ -915,7 +915,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
915
915
|
averageReadyTime?: number;
|
|
916
916
|
/**
|
|
917
917
|
* @remarks
|
|
918
|
-
*
|
|
918
|
+
* The average talk time in seconds. Formula: TotalTalkTime/(CallsAnswered + CallsHandled).
|
|
919
919
|
*
|
|
920
920
|
* @example
|
|
921
921
|
* 0
|
|
@@ -923,7 +923,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
923
923
|
averageTalkTime?: number;
|
|
924
924
|
/**
|
|
925
925
|
* @remarks
|
|
926
|
-
*
|
|
926
|
+
* The average after-call work time in seconds. Formula: TotalWorkTime/TotalCalls.
|
|
927
927
|
*
|
|
928
928
|
* @example
|
|
929
929
|
* 8
|
|
@@ -931,12 +931,12 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
931
931
|
averageWorkTime?: number;
|
|
932
932
|
/**
|
|
933
933
|
* @remarks
|
|
934
|
-
*
|
|
934
|
+
* The list of break details.
|
|
935
935
|
*/
|
|
936
936
|
breakCodeDetailList?: ListHistoricalSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
|
|
937
937
|
/**
|
|
938
938
|
* @remarks
|
|
939
|
-
*
|
|
939
|
+
* The maximum break time in seconds.
|
|
940
940
|
*
|
|
941
941
|
* @example
|
|
942
942
|
* 1
|
|
@@ -944,7 +944,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
944
944
|
maxBreakTime?: number;
|
|
945
945
|
/**
|
|
946
946
|
* @remarks
|
|
947
|
-
*
|
|
947
|
+
* The maximum hold time, in seconds.
|
|
948
948
|
*
|
|
949
949
|
* @example
|
|
950
950
|
* 0
|
|
@@ -952,7 +952,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
952
952
|
maxHoldTime?: number;
|
|
953
953
|
/**
|
|
954
954
|
* @remarks
|
|
955
|
-
*
|
|
955
|
+
* The maximum ready time in seconds.
|
|
956
956
|
*
|
|
957
957
|
* @example
|
|
958
958
|
* 19328
|
|
@@ -960,7 +960,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
960
960
|
maxReadyTime?: number;
|
|
961
961
|
/**
|
|
962
962
|
* @remarks
|
|
963
|
-
*
|
|
963
|
+
* The maximum talk time, in seconds.
|
|
964
964
|
*
|
|
965
965
|
* @example
|
|
966
966
|
* 0
|
|
@@ -968,7 +968,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
968
968
|
maxTalkTime?: number;
|
|
969
969
|
/**
|
|
970
970
|
* @remarks
|
|
971
|
-
*
|
|
971
|
+
* The maximum after-call work time, in seconds.
|
|
972
972
|
*
|
|
973
973
|
* @example
|
|
974
974
|
* 12
|
|
@@ -976,7 +976,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
976
976
|
maxWorkTime?: number;
|
|
977
977
|
/**
|
|
978
978
|
* @remarks
|
|
979
|
-
*
|
|
979
|
+
* The agent occupancy rate. Formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
|
|
980
980
|
*
|
|
981
981
|
* @example
|
|
982
982
|
* 0.02332222293912065
|
|
@@ -984,7 +984,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
984
984
|
occupancyRate?: number;
|
|
985
985
|
/**
|
|
986
986
|
* @remarks
|
|
987
|
-
*
|
|
987
|
+
* The satisfaction index, which is the average value of the satisfaction rating digits.
|
|
988
988
|
*
|
|
989
989
|
* @example
|
|
990
990
|
* 0
|
|
@@ -992,7 +992,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
992
992
|
satisfactionIndex?: number;
|
|
993
993
|
/**
|
|
994
994
|
* @remarks
|
|
995
|
-
*
|
|
995
|
+
* The satisfaction rate. Calculation formula: Number of satisfied ratings / Number of satisfaction survey responses.
|
|
996
996
|
*
|
|
997
997
|
* @example
|
|
998
998
|
* 0
|
|
@@ -1000,7 +1000,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1000
1000
|
satisfactionRate?: number;
|
|
1001
1001
|
/**
|
|
1002
1002
|
* @remarks
|
|
1003
|
-
*
|
|
1003
|
+
* The number of satisfaction surveys offered.
|
|
1004
1004
|
*
|
|
1005
1005
|
* @example
|
|
1006
1006
|
* 0
|
|
@@ -1008,7 +1008,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1008
1008
|
satisfactionSurveysOffered?: number;
|
|
1009
1009
|
/**
|
|
1010
1010
|
* @remarks
|
|
1011
|
-
*
|
|
1011
|
+
* The number of satisfaction surveys responded to.
|
|
1012
1012
|
*
|
|
1013
1013
|
* @example
|
|
1014
1014
|
* 0
|
|
@@ -1016,7 +1016,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1016
1016
|
satisfactionSurveysResponded?: number;
|
|
1017
1017
|
/**
|
|
1018
1018
|
* @remarks
|
|
1019
|
-
*
|
|
1019
|
+
* The total break time in seconds.
|
|
1020
1020
|
*
|
|
1021
1021
|
* @example
|
|
1022
1022
|
* 3
|
|
@@ -1024,7 +1024,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1024
1024
|
totalBreakTime?: number;
|
|
1025
1025
|
/**
|
|
1026
1026
|
* @remarks
|
|
1027
|
-
*
|
|
1027
|
+
* The total number of calls. Formula: CallsOffered + CallsDialed.
|
|
1028
1028
|
*
|
|
1029
1029
|
* @example
|
|
1030
1030
|
* 13
|
|
@@ -1032,7 +1032,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1032
1032
|
totalCalls?: number;
|
|
1033
1033
|
/**
|
|
1034
1034
|
* @remarks
|
|
1035
|
-
*
|
|
1035
|
+
* The total hold time in seconds.
|
|
1036
1036
|
*
|
|
1037
1037
|
* @example
|
|
1038
1038
|
* 0
|
|
@@ -1040,8 +1040,8 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1040
1040
|
totalHoldTime?: number;
|
|
1041
1041
|
/**
|
|
1042
1042
|
* @remarks
|
|
1043
|
-
*
|
|
1044
|
-
* _Note: Excludes offline and
|
|
1043
|
+
* The total logged-in time in seconds.
|
|
1044
|
+
* _Note: Excludes offline and break time._
|
|
1045
1045
|
*
|
|
1046
1046
|
* @example
|
|
1047
1047
|
* 23218
|
|
@@ -1049,7 +1049,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1049
1049
|
totalLoggedInTime?: number;
|
|
1050
1050
|
/**
|
|
1051
1051
|
* @remarks
|
|
1052
|
-
*
|
|
1052
|
+
* The total ready time in seconds.
|
|
1053
1053
|
*
|
|
1054
1054
|
* @example
|
|
1055
1055
|
* 22428
|
|
@@ -1057,7 +1057,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1057
1057
|
totalReadyTime?: number;
|
|
1058
1058
|
/**
|
|
1059
1059
|
* @remarks
|
|
1060
|
-
*
|
|
1060
|
+
* The total talk time, in seconds.
|
|
1061
1061
|
*
|
|
1062
1062
|
* @example
|
|
1063
1063
|
* 449
|
|
@@ -1065,7 +1065,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1065
1065
|
totalTalkTime?: number;
|
|
1066
1066
|
/**
|
|
1067
1067
|
* @remarks
|
|
1068
|
-
*
|
|
1068
|
+
* The total after-call work time, in seconds.
|
|
1069
1069
|
*
|
|
1070
1070
|
* @example
|
|
1071
1071
|
* 94
|
|
@@ -1085,27 +1085,27 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataListOverall e
|
|
|
1085
1085
|
export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends $dara.Model {
|
|
1086
1086
|
/**
|
|
1087
1087
|
* @remarks
|
|
1088
|
-
*
|
|
1088
|
+
* The back-to-back call metrics.
|
|
1089
1089
|
*/
|
|
1090
1090
|
back2Back?: ListHistoricalSkillGroupReportResponseBodyDataListBack2Back;
|
|
1091
1091
|
/**
|
|
1092
1092
|
* @remarks
|
|
1093
|
-
*
|
|
1093
|
+
* The inbound call metrics.
|
|
1094
1094
|
*/
|
|
1095
1095
|
inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
|
|
1096
1096
|
/**
|
|
1097
1097
|
* @remarks
|
|
1098
|
-
*
|
|
1098
|
+
* The outbound metrics.
|
|
1099
1099
|
*/
|
|
1100
1100
|
outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
|
|
1101
1101
|
/**
|
|
1102
1102
|
* @remarks
|
|
1103
|
-
*
|
|
1103
|
+
* The overall metrics.
|
|
1104
1104
|
*/
|
|
1105
1105
|
overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
|
|
1106
1106
|
/**
|
|
1107
1107
|
* @remarks
|
|
1108
|
-
*
|
|
1108
|
+
* The skill group ID.
|
|
1109
1109
|
*
|
|
1110
1110
|
* @example
|
|
1111
1111
|
* skillgroup@ccc-test
|
|
@@ -1113,7 +1113,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends
|
|
|
1113
1113
|
skillGroupId?: string;
|
|
1114
1114
|
/**
|
|
1115
1115
|
* @remarks
|
|
1116
|
-
*
|
|
1116
|
+
* The skill group name.
|
|
1117
1117
|
*
|
|
1118
1118
|
* @example
|
|
1119
1119
|
* skillgroup
|
|
@@ -1133,12 +1133,12 @@ export declare class ListHistoricalSkillGroupReportResponseBodyDataList extends
|
|
|
1133
1133
|
export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dara.Model {
|
|
1134
1134
|
/**
|
|
1135
1135
|
* @remarks
|
|
1136
|
-
*
|
|
1136
|
+
* The list of historical data for the skill group.
|
|
1137
1137
|
*/
|
|
1138
1138
|
list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
|
|
1139
1139
|
/**
|
|
1140
1140
|
* @remarks
|
|
1141
|
-
*
|
|
1141
|
+
* The page number. Valid values: 1 to 100.
|
|
1142
1142
|
*
|
|
1143
1143
|
* @example
|
|
1144
1144
|
* 1
|
|
@@ -1146,7 +1146,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
|
|
|
1146
1146
|
pageNumber?: number;
|
|
1147
1147
|
/**
|
|
1148
1148
|
* @remarks
|
|
1149
|
-
*
|
|
1149
|
+
* The number of entries per page. Valid values: 1 to 100.
|
|
1150
1150
|
*
|
|
1151
1151
|
* @example
|
|
1152
1152
|
* 100
|
|
@@ -1154,7 +1154,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
|
|
|
1154
1154
|
pageSize?: number;
|
|
1155
1155
|
/**
|
|
1156
1156
|
* @remarks
|
|
1157
|
-
*
|
|
1157
|
+
* The total count.
|
|
1158
1158
|
*
|
|
1159
1159
|
* @example
|
|
1160
1160
|
* 4
|
|
@@ -1174,7 +1174,7 @@ export declare class ListHistoricalSkillGroupReportResponseBodyData extends $dar
|
|
|
1174
1174
|
export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Model {
|
|
1175
1175
|
/**
|
|
1176
1176
|
* @remarks
|
|
1177
|
-
*
|
|
1177
|
+
* The response code.
|
|
1178
1178
|
*
|
|
1179
1179
|
* @example
|
|
1180
1180
|
* OK
|
|
@@ -1182,12 +1182,12 @@ export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Mo
|
|
|
1182
1182
|
code?: string;
|
|
1183
1183
|
/**
|
|
1184
1184
|
* @remarks
|
|
1185
|
-
*
|
|
1185
|
+
* The data.
|
|
1186
1186
|
*/
|
|
1187
1187
|
data?: ListHistoricalSkillGroupReportResponseBodyData;
|
|
1188
1188
|
/**
|
|
1189
1189
|
* @remarks
|
|
1190
|
-
* HTTP status code.
|
|
1190
|
+
* The HTTP status code.
|
|
1191
1191
|
*
|
|
1192
1192
|
* @example
|
|
1193
1193
|
* 200
|
|
@@ -1195,15 +1195,15 @@ export declare class ListHistoricalSkillGroupReportResponseBody extends $dara.Mo
|
|
|
1195
1195
|
httpStatusCode?: number;
|
|
1196
1196
|
/**
|
|
1197
1197
|
* @remarks
|
|
1198
|
-
*
|
|
1198
|
+
* The response message.
|
|
1199
1199
|
*
|
|
1200
1200
|
* @example
|
|
1201
|
-
*
|
|
1201
|
+
* None
|
|
1202
1202
|
*/
|
|
1203
1203
|
message?: string;
|
|
1204
1204
|
/**
|
|
1205
1205
|
* @remarks
|
|
1206
|
-
*
|
|
1206
|
+
* The request ID.
|
|
1207
1207
|
*
|
|
1208
1208
|
* @example
|
|
1209
1209
|
* 26A34338-5CD9-4C95-A7A6-5BDCE76C6B94
|