@alicloud/ccc20200701 2.27.0 → 2.28.0

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@alicloud/ccc20200701",
-  "version": "2.27.0",
+  "version": "2.28.0",
   "description": "",
   "main": "dist/client.js",
   "scripts": {
@@ -21,7 +21,7 @@
   "dependencies": {
     "@alicloud/tea-typescript": "^1.7.1",
     "@alicloud/tea-util": "^1.4.9",
-    "@alicloud/openapi-client": "^0.4.11",
+    "@alicloud/openapi-client": "^0.4.12",
     "@alicloud/openapi-util": "^0.3.2",
     "@alicloud/endpoint-util": "^0.0.1"
   },

package/src/client.ts

@@ -2447,6 +2447,7 @@ export class BlindTransferRequest extends $tea.Model {
   queuingOverflowThreshold?: number;
   queuingTimeoutSeconds?: number;
   routingType?: string;
+  skillGroupId?: string;
   strategyName?: string;
   strategyParams?: string;
   tags?: string;
@@ -2484,6 +2485,7 @@ export class BlindTransferRequest extends $tea.Model {
       queuingOverflowThreshold: 'QueuingOverflowThreshold',
       queuingTimeoutSeconds: 'QueuingTimeoutSeconds',
       routingType: 'RoutingType',
+      skillGroupId: 'SkillGroupId',
       strategyName: 'StrategyName',
       strategyParams: 'StrategyParams',
       tags: 'Tags',
@@ -2505,6 +2507,7 @@ export class BlindTransferRequest extends $tea.Model {
       queuingOverflowThreshold: 'number',
       queuingTimeoutSeconds: 'number',
       routingType: 'string',
+      skillGroupId: 'string',
       strategyName: 'string',
       strategyParams: 'string',
       tags: 'string',
@@ -9473,6 +9476,114 @@ export class GetInstanceTrendingReportResponse extends $tea.Model {
   }
 }
 
+export class GetIvrTrackingSummaryRequest extends $tea.Model {
+  /**
+   * @remarks
+   * This parameter is required.
+   * 
+   * @example
+   * job-489361145506897920
+   */
+  contactId?: string;
+  /**
+   * @remarks
+   * This parameter is required.
+   * 
+   * @example
+   * 0f7ad007-ab50-4b3d-a87a-56864eb40dab
+   */
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      contactId: 'ContactId',
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      contactId: 'string',
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetIvrTrackingSummaryResponseBody extends $tea.Model {
+  /**
+   * @example
+   * OK
+   */
+  code?: string;
+  data?: string;
+  /**
+   * @example
+   * 200
+   */
+  httpStatusCode?: number;
+  /**
+   * @example
+   * Unknown error code \\"NoPermission.Recording\\". Reason: null
+   */
+  message?: string;
+  /**
+   * @example
+   * DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE
+   */
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetIvrTrackingSummaryResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetIvrTrackingSummaryResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetIvrTrackingSummaryResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetLoginDetailsRequest extends $tea.Model {
   chatDeviceId?: string;
   /**
@@ -13872,6 +13983,7 @@ export class ListCallDetailRecordsV2Request extends $tea.Model {
    * agent@ccc-test
    */
   agentId?: string;
+  analyticsReportReady?: boolean;
   /**
    * @example
    * 021****4972
@@ -13992,6 +14104,7 @@ export class ListCallDetailRecordsV2Request extends $tea.Model {
     return {
       accessChannelTypeList: 'AccessChannelTypeList',
       agentId: 'AgentId',
+      analyticsReportReady: 'AnalyticsReportReady',
       broker: 'Broker',
       calledNumber: 'CalledNumber',
       callingNumber: 'CallingNumber',
@@ -14023,6 +14136,7 @@ export class ListCallDetailRecordsV2Request extends $tea.Model {
     return {
       accessChannelTypeList: 'string',
       agentId: 'string',
+      analyticsReportReady: 'boolean',
       broker: 'string',
       calledNumber: 'string',
       callingNumber: 'string',
@@ -32178,6 +32292,149 @@ export class GetCallDetailRecordResponseBodyDataAgentEvents extends $tea.Model {
   }
 }
 
+export class GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion extends $tea.Model {
+  confidence?: number;
+  remark?: string;
+  success?: boolean;
+  taskId?: string;
+  type?: string;
+  static names(): { [key: string]: string } {
+    return {
+      confidence: 'Confidence',
+      remark: 'Remark',
+      success: 'Success',
+      taskId: 'TaskId',
+      type: 'Type',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      confidence: 'number',
+      remark: 'string',
+      success: 'boolean',
+      taskId: 'string',
+      type: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving extends $tea.Model {
+  problem?: string;
+  solution?: string;
+  solved?: boolean;
+  success?: boolean;
+  taskId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      problem: 'Problem',
+      solution: 'Solution',
+      solved: 'Solved',
+      success: 'Success',
+      taskId: 'TaskId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      problem: 'string',
+      solution: 'string',
+      solved: 'boolean',
+      success: 'boolean',
+      taskId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction extends $tea.Model {
+  remark?: string;
+  satisfactionDescription?: string;
+  success?: boolean;
+  taskId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      remark: 'Remark',
+      satisfactionDescription: 'SatisfactionDescription',
+      success: 'Success',
+      taskId: 'TaskId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      remark: 'string',
+      satisfactionDescription: 'string',
+      success: 'boolean',
+      taskId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList extends $tea.Model {
+  success?: boolean;
+  taskId?: string;
+  tasks?: string[];
+  static names(): { [key: string]: string } {
+    return {
+      success: 'Success',
+      taskId: 'TaskId',
+      tasks: 'Tasks',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      success: 'boolean',
+      taskId: 'string',
+      tasks: { 'type': 'array', 'itemType': 'string' },
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetCallDetailRecordResponseBodyDataAnalyticsReport extends $tea.Model {
+  emotion?: GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion;
+  problemSolving?: GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving;
+  satisfaction?: GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction;
+  todoList?: GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList;
+  static names(): { [key: string]: string } {
+    return {
+      emotion: 'Emotion',
+      problemSolving: 'ProblemSolving',
+      satisfaction: 'Satisfaction',
+      todoList: 'TodoList',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      emotion: GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion,
+      problemSolving: GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving,
+      satisfaction: GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction,
+      todoList: GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetCallDetailRecordResponseBodyDataCustomerEventsEventSequence extends $tea.Model {
   /**
    * @example
@@ -32382,6 +32639,8 @@ export class GetCallDetailRecordResponseBodyData extends $tea.Model {
    * agent1,agent2
    */
   agentNames?: string;
+  analyticsReport?: GetCallDetailRecordResponseBodyDataAnalyticsReport;
+  analyticsReportReady?: boolean;
   /**
    * @example
    * 50
@@ -32479,6 +32738,8 @@ export class GetCallDetailRecordResponseBodyData extends $tea.Model {
       agentEvents: 'AgentEvents',
       agentIds: 'AgentIds',
       agentNames: 'AgentNames',
+      analyticsReport: 'AnalyticsReport',
+      analyticsReportReady: 'AnalyticsReportReady',
       callDuration: 'CallDuration',
       calledNumber: 'CalledNumber',
       calleeLocation: 'CalleeLocation',
@@ -32511,6 +32772,8 @@ export class GetCallDetailRecordResponseBodyData extends $tea.Model {
       agentEvents: { 'type': 'array', 'itemType': GetCallDetailRecordResponseBodyDataAgentEvents },
       agentIds: 'string',
       agentNames: 'string',
+      analyticsReport: GetCallDetailRecordResponseBodyDataAnalyticsReport,
+      analyticsReportReady: 'boolean',
       callDuration: 'number',
       calledNumber: 'string',
       calleeLocation: 'string',
@@ -38491,6 +38754,149 @@ export class ListCallDetailRecordsResponseBodyData extends $tea.Model {
   }
 }
 
+export class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion extends $tea.Model {
+  confidence?: number;
+  remark?: string;
+  success?: boolean;
+  taskId?: string;
+  type?: string;
+  static names(): { [key: string]: string } {
+    return {
+      confidence: 'Confidence',
+      remark: 'Remark',
+      success: 'Success',
+      taskId: 'TaskId',
+      type: 'Type',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      confidence: 'number',
+      remark: 'string',
+      success: 'boolean',
+      taskId: 'string',
+      type: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving extends $tea.Model {
+  problem?: string;
+  solution?: string;
+  solved?: boolean;
+  success?: boolean;
+  taskId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      problem: 'Problem',
+      solution: 'Solution',
+      solved: 'Solved',
+      success: 'Success',
+      taskId: 'TaskId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      problem: 'string',
+      solution: 'string',
+      solved: 'boolean',
+      success: 'boolean',
+      taskId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction extends $tea.Model {
+  remark?: string;
+  satisfactionDescription?: string;
+  success?: boolean;
+  taskId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      remark: 'Remark',
+      satisfactionDescription: 'SatisfactionDescription',
+      success: 'Success',
+      taskId: 'TaskId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      remark: 'string',
+      satisfactionDescription: 'string',
+      success: 'boolean',
+      taskId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList extends $tea.Model {
+  success?: boolean;
+  taskId?: string;
+  tasks?: string[];
+  static names(): { [key: string]: string } {
+    return {
+      success: 'Success',
+      taskId: 'TaskId',
+      tasks: 'Tasks',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      success: 'boolean',
+      taskId: 'string',
+      tasks: { 'type': 'array', 'itemType': 'string' },
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport extends $tea.Model {
+  emotion?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion;
+  problemSolving?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving;
+  satisfaction?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction;
+  todoList?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList;
+  static names(): { [key: string]: string } {
+    return {
+      emotion: 'Emotion',
+      problemSolving: 'ProblemSolving',
+      satisfaction: 'Satisfaction',
+      todoList: 'TodoList',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      emotion: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion,
+      problemSolving: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving,
+      satisfaction: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction,
+      todoList: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
   accessChannelName?: string;
   /**
@@ -38515,6 +38921,8 @@ export class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
    */
   agentIds?: string;
   agentNames?: string;
+  analyticsReport?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport;
+  analyticsReportReady?: boolean;
   /**
    * @example
    * 053xxxx3127
@@ -38726,6 +39134,8 @@ export class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
       additionalBroker: 'AdditionalBroker',
       agentIds: 'AgentIds',
       agentNames: 'AgentNames',
+      analyticsReport: 'AnalyticsReport',
+      analyticsReportReady: 'AnalyticsReportReady',
       broker: 'Broker',
       callDuration: 'CallDuration',
       callIds: 'CallIds',
@@ -38784,6 +39194,8 @@ export class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
       additionalBroker: 'string',
       agentIds: 'string',
       agentNames: 'string',
+      analyticsReport: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport,
+      analyticsReportReady: 'boolean',
       broker: 'string',
       callDuration: 'string',
       callIds: 'string',
@@ -56493,6 +56905,10 @@ export default class Client extends OpenApi {
       query["RoutingType"] = request.routingType;
     }
 
+    if (!Util.isUnset(request.skillGroupId)) {
+      query["SkillGroupId"] = request.skillGroupId;
+    }
+
     if (!Util.isUnset(request.strategyName)) {
       query["StrategyName"] = request.strategyName;
     }
@@ -59421,6 +59837,48 @@ export default class Client extends OpenApi {
     return await this.getInstanceTrendingReportWithOptions(request, runtime);
   }
 
+  /**
+   * @param request - GetIvrTrackingSummaryRequest
+   * @param runtime - runtime options for this request RuntimeOptions
+   * @returns GetIvrTrackingSummaryResponse
+   */
+  async getIvrTrackingSummaryWithOptions(request: GetIvrTrackingSummaryRequest, runtime: $Util.RuntimeOptions): Promise<GetIvrTrackingSummaryResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.contactId)) {
+      query["ContactId"] = request.contactId;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetIvrTrackingSummary",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetIvrTrackingSummaryResponse>(await this.callApi(params, req, runtime), new GetIvrTrackingSummaryResponse({}));
+  }
+
+  /**
+   * @param request - GetIvrTrackingSummaryRequest
+   * @returns GetIvrTrackingSummaryResponse
+   */
+  async getIvrTrackingSummary(request: GetIvrTrackingSummaryRequest): Promise<GetIvrTrackingSummaryResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getIvrTrackingSummaryWithOptions(request, runtime);
+  }
+
   /**
    * @param request - GetLoginDetailsRequest
    * @param runtime - runtime options for this request RuntimeOptions
@@ -61323,6 +61781,10 @@ export default class Client extends OpenApi {
       query["AgentId"] = request.agentId;
     }
 
+    if (!Util.isUnset(request.analyticsReportReady)) {
+      query["AnalyticsReportReady"] = request.analyticsReportReady;
+    }
+
     if (!Util.isUnset(request.broker)) {
       query["Broker"] = request.broker;
     }