@alicloud/ccc20200701 2.27.0 → 2.28.0

package/dist/client.d.ts

@@ -1705,6 +1705,7 @@ export declare class BlindTransferRequest extends $tea.Model {
     queuingOverflowThreshold?: number;
     queuingTimeoutSeconds?: number;
     routingType?: string;
+    skillGroupId?: string;
     strategyName?: string;
     strategyParams?: string;
     tags?: string;
@@ -6483,6 +6484,81 @@ export declare class GetInstanceTrendingReportResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetIvrTrackingSummaryRequest extends $tea.Model {
+    /**
+     * @remarks
+     * This parameter is required.
+     *
+     * @example
+     * job-489361145506897920
+     */
+    contactId?: string;
+    /**
+     * @remarks
+     * This parameter is required.
+     *
+     * @example
+     * 0f7ad007-ab50-4b3d-a87a-56864eb40dab
+     */
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetIvrTrackingSummaryResponseBody extends $tea.Model {
+    /**
+     * @example
+     * OK
+     */
+    code?: string;
+    data?: string;
+    /**
+     * @example
+     * 200
+     */
+    httpStatusCode?: number;
+    /**
+     * @example
+     * Unknown error code \\"NoPermission.Recording\\". Reason: null
+     */
+    message?: string;
+    /**
+     * @example
+     * DE803553-8AA9-4B9D-9E4E-A82BC69EDCEE
+     */
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetIvrTrackingSummaryResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetIvrTrackingSummaryResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetLoginDetailsRequest extends $tea.Model {
     chatDeviceId?: string;
     /**
@@ -9460,6 +9536,7 @@ export declare class ListCallDetailRecordsV2Request extends $tea.Model {
      * agent@ccc-test
      */
     agentId?: string;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 021****4972
@@ -22011,6 +22088,82 @@ export declare class GetCallDetailRecordResponseBodyDataAgentEvents extends $tea
         [key: string]: any;
     });
 }
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion extends $tea.Model {
+    confidence?: number;
+    remark?: string;
+    success?: boolean;
+    taskId?: string;
+    type?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving extends $tea.Model {
+    problem?: string;
+    solution?: string;
+    solved?: boolean;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction extends $tea.Model {
+    remark?: string;
+    satisfactionDescription?: string;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList extends $tea.Model {
+    success?: boolean;
+    taskId?: string;
+    tasks?: string[];
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetCallDetailRecordResponseBodyDataAnalyticsReport extends $tea.Model {
+    emotion?: GetCallDetailRecordResponseBodyDataAnalyticsReportEmotion;
+    problemSolving?: GetCallDetailRecordResponseBodyDataAnalyticsReportProblemSolving;
+    satisfaction?: GetCallDetailRecordResponseBodyDataAnalyticsReportSatisfaction;
+    todoList?: GetCallDetailRecordResponseBodyDataAnalyticsReportTodoList;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetCallDetailRecordResponseBodyDataCustomerEventsEventSequence extends $tea.Model {
     /**
      * @example
@@ -22153,6 +22306,8 @@ export declare class GetCallDetailRecordResponseBodyData extends $tea.Model {
      * agent1,agent2
      */
     agentNames?: string;
+    analyticsReport?: GetCallDetailRecordResponseBodyDataAnalyticsReport;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 50
@@ -26302,6 +26457,82 @@ export declare class ListCallDetailRecordsResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion extends $tea.Model {
+    confidence?: number;
+    remark?: string;
+    success?: boolean;
+    taskId?: string;
+    type?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving extends $tea.Model {
+    problem?: string;
+    solution?: string;
+    solved?: boolean;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction extends $tea.Model {
+    remark?: string;
+    satisfactionDescription?: string;
+    success?: boolean;
+    taskId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList extends $tea.Model {
+    success?: boolean;
+    taskId?: string;
+    tasks?: string[];
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport extends $tea.Model {
+    emotion?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportEmotion;
+    problemSolving?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportProblemSolving;
+    satisfaction?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportSatisfaction;
+    todoList?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReportTodoList;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Model {
     accessChannelName?: string;
     /**
@@ -26326,6 +26557,8 @@ export declare class ListCallDetailRecordsV2ResponseBodyDataList extends $tea.Mo
      */
     agentIds?: string;
     agentNames?: string;
+    analyticsReport?: ListCallDetailRecordsV2ResponseBodyDataListAnalyticsReport;
+    analyticsReportReady?: boolean;
     /**
      * @example
      * 053xxxx3127
@@ -38724,6 +38957,17 @@ export default class Client extends OpenApi {
      * @returns GetInstanceTrendingReportResponse
      */
     getInstanceTrendingReport(request: GetInstanceTrendingReportRequest): Promise<GetInstanceTrendingReportResponse>;
+    /**
+     * @param request - GetIvrTrackingSummaryRequest
+     * @param runtime - runtime options for this request RuntimeOptions
+     * @returns GetIvrTrackingSummaryResponse
+     */
+    getIvrTrackingSummaryWithOptions(request: GetIvrTrackingSummaryRequest, runtime: $Util.RuntimeOptions): Promise<GetIvrTrackingSummaryResponse>;
+    /**
+     * @param request - GetIvrTrackingSummaryRequest
+     * @returns GetIvrTrackingSummaryResponse
+     */
+    getIvrTrackingSummary(request: GetIvrTrackingSummaryRequest): Promise<GetIvrTrackingSummaryResponse>;
     /**
      * @param request - GetLoginDetailsRequest
      * @param runtime - runtime options for this request RuntimeOptions