@alicloud/ccc20200701 2.19.1 → 2.21.0

package/src/client.ts

@@ -1014,6 +1014,99 @@ export class AddSkillGroupsToUserResponse extends $tea.Model {
   }
 }
 
+export class AddTicketTaskRequest extends $tea.Model {
+  assignee?: string;
+  comment?: string;
+  instanceId?: string;
+  position?: string;
+  taskId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      comment: 'Comment',
+      instanceId: 'InstanceId',
+      position: 'Position',
+      taskId: 'TaskId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      comment: 'string',
+      instanceId: 'string',
+      position: 'string',
+      taskId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class AddTicketTaskResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class AddTicketTaskResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: AddTicketTaskResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: AddTicketTaskResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class AddUsersToSkillGroupRequest extends $tea.Model {
   instanceId?: string;
   skillGroupId?: string;
@@ -3195,131 +3288,35 @@ export class CreateSkillGroupResponse extends $tea.Model {
   }
 }
 
-export class CreateUserRequest extends $tea.Model {
-  avatarUrl?: string;
-  displayId?: string;
-  displayName?: string;
-  email?: string;
-  instanceId?: string;
-  loginName?: string;
-  mobile?: string;
-  nickname?: string;
-  resetPassword?: boolean;
-  roleId?: string;
-  skillLevelList?: string;
-  workMode?: string;
-  static names(): { [key: string]: string } {
-    return {
-      avatarUrl: 'AvatarUrl',
-      displayId: 'DisplayId',
-      displayName: 'DisplayName',
-      email: 'Email',
-      instanceId: 'InstanceId',
-      loginName: 'LoginName',
-      mobile: 'Mobile',
-      nickname: 'Nickname',
-      resetPassword: 'ResetPassword',
-      roleId: 'RoleId',
-      skillLevelList: 'SkillLevelList',
-      workMode: 'WorkMode',
-    };
-  }
-
-  static types(): { [key: string]: any } {
-    return {
-      avatarUrl: 'string',
-      displayId: 'string',
-      displayName: 'string',
-      email: 'string',
-      instanceId: 'string',
-      loginName: 'string',
-      mobile: 'string',
-      nickname: 'string',
-      resetPassword: 'boolean',
-      roleId: 'string',
-      skillLevelList: 'string',
-      workMode: 'string',
-    };
-  }
-
-  constructor(map?: { [key: string]: any }) {
-    super(map);
-  }
-}
-
-export class CreateUserResponseBody extends $tea.Model {
-  code?: string;
-  data?: CreateUserResponseBodyData;
-  httpStatusCode?: number;
-  message?: string;
-  params?: string[];
-  requestId?: string;
-  static names(): { [key: string]: string } {
-    return {
-      code: 'Code',
-      data: 'Data',
-      httpStatusCode: 'HttpStatusCode',
-      message: 'Message',
-      params: 'Params',
-      requestId: 'RequestId',
-    };
-  }
-
-  static types(): { [key: string]: any } {
-    return {
-      code: 'string',
-      data: CreateUserResponseBodyData,
-      httpStatusCode: 'number',
-      message: 'string',
-      params: { 'type': 'array', 'itemType': 'string' },
-      requestId: 'string',
-    };
-  }
-
-  constructor(map?: { [key: string]: any }) {
-    super(map);
-  }
-}
-
-export class CreateUserResponse extends $tea.Model {
-  headers?: { [key: string]: string };
-  statusCode?: number;
-  body?: CreateUserResponseBody;
-  static names(): { [key: string]: string } {
-    return {
-      headers: 'headers',
-      statusCode: 'statusCode',
-      body: 'body',
-    };
-  }
-
-  static types(): { [key: string]: any } {
-    return {
-      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
-      statusCode: 'number',
-      body: CreateUserResponseBody,
-    };
-  }
-
-  constructor(map?: { [key: string]: any }) {
-    super(map);
-  }
-}
-
-export class DeleteAudioFileRequest extends $tea.Model {
-  audioResourceId?: string;
+export class CreateTicketRequest extends $tea.Model {
+  contactId?: string;
+  context?: string;
+  customerId?: string;
   instanceId?: string;
+  source?: string;
+  templateId?: string;
+  title?: string;
   static names(): { [key: string]: string } {
     return {
-      audioResourceId: 'AudioResourceId',
+      contactId: 'ContactId',
+      context: 'Context',
+      customerId: 'CustomerId',
       instanceId: 'InstanceId',
+      source: 'Source',
+      templateId: 'TemplateId',
+      title: 'Title',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      audioResourceId: 'string',
+      contactId: 'string',
+      context: 'string',
+      customerId: 'string',
       instanceId: 'string',
+      source: 'string',
+      templateId: 'string',
+      title: 'string',
     };
   }
 
@@ -3328,7 +3325,7 @@ export class DeleteAudioFileRequest extends $tea.Model {
   }
 }
 
-export class DeleteAudioFileResponseBody extends $tea.Model {
+export class CreateTicketResponseBody extends $tea.Model {
   code?: string;
   data?: string;
   httpStatusCode?: number;
@@ -3359,10 +3356,10 @@ export class DeleteAudioFileResponseBody extends $tea.Model {
   }
 }
 
-export class DeleteAudioFileResponse extends $tea.Model {
+export class CreateTicketResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: DeleteAudioFileResponseBody;
+  body?: CreateTicketResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -3375,7 +3372,7 @@ export class DeleteAudioFileResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: DeleteAudioFileResponseBody,
+      body: CreateTicketResponseBody,
     };
   }
 
@@ -3384,20 +3381,50 @@ export class DeleteAudioFileResponse extends $tea.Model {
   }
 }
 
-export class DeleteCallTagRequest extends $tea.Model {
+export class CreateUserRequest extends $tea.Model {
+  avatarUrl?: string;
+  displayId?: string;
+  displayName?: string;
+  email?: string;
   instanceId?: string;
-  tagName?: string;
+  loginName?: string;
+  mobile?: string;
+  nickname?: string;
+  resetPassword?: boolean;
+  roleId?: string;
+  skillLevelList?: string;
+  workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      avatarUrl: 'AvatarUrl',
+      displayId: 'DisplayId',
+      displayName: 'DisplayName',
+      email: 'Email',
       instanceId: 'InstanceId',
-      tagName: 'TagName',
+      loginName: 'LoginName',
+      mobile: 'Mobile',
+      nickname: 'Nickname',
+      resetPassword: 'ResetPassword',
+      roleId: 'RoleId',
+      skillLevelList: 'SkillLevelList',
+      workMode: 'WorkMode',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      avatarUrl: 'string',
+      displayId: 'string',
+      displayName: 'string',
+      email: 'string',
       instanceId: 'string',
-      tagName: 'string',
+      loginName: 'string',
+      mobile: 'string',
+      nickname: 'string',
+      resetPassword: 'boolean',
+      roleId: 'string',
+      skillLevelList: 'string',
+      workMode: 'string',
     };
   }
 
@@ -3406,16 +3433,20 @@ export class DeleteCallTagRequest extends $tea.Model {
   }
 }
 
-export class DeleteCallTagResponseBody extends $tea.Model {
+export class CreateUserResponseBody extends $tea.Model {
   code?: string;
+  data?: CreateUserResponseBodyData;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -3423,8 +3454,10 @@ export class DeleteCallTagResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: CreateUserResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -3434,10 +3467,10 @@ export class DeleteCallTagResponseBody extends $tea.Model {
   }
 }
 
-export class DeleteCallTagResponse extends $tea.Model {
+export class CreateUserResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: DeleteCallTagResponseBody;
+  body?: CreateUserResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -3450,7 +3483,7 @@ export class DeleteCallTagResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: DeleteCallTagResponseBody,
+      body: CreateUserResponseBody,
     };
   }
 
@@ -3459,19 +3492,19 @@ export class DeleteCallTagResponse extends $tea.Model {
   }
 }
 
-export class DeleteContactFlowRequest extends $tea.Model {
-  contactFlowId?: string;
+export class DeleteAudioFileRequest extends $tea.Model {
+  audioResourceId?: string;
   instanceId?: string;
   static names(): { [key: string]: string } {
     return {
-      contactFlowId: 'ContactFlowId',
+      audioResourceId: 'AudioResourceId',
       instanceId: 'InstanceId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      contactFlowId: 'string',
+      audioResourceId: 'string',
       instanceId: 'string',
     };
   }
@@ -3481,14 +3514,16 @@ export class DeleteContactFlowRequest extends $tea.Model {
   }
 }
 
-export class DeleteContactFlowResponseBody extends $tea.Model {
+export class DeleteAudioFileResponseBody extends $tea.Model {
   code?: string;
+  data?: string;
   httpStatusCode?: number;
   message?: string;
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
       requestId: 'RequestId',
@@ -3498,6 +3533,7 @@ export class DeleteContactFlowResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: 'string',
       httpStatusCode: 'number',
       message: 'string',
       requestId: 'string',
@@ -3509,10 +3545,10 @@ export class DeleteContactFlowResponseBody extends $tea.Model {
   }
 }
 
-export class DeleteContactFlowResponse extends $tea.Model {
+export class DeleteAudioFileResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: DeleteContactFlowResponseBody;
+  body?: DeleteAudioFileResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -3525,7 +3561,7 @@ export class DeleteContactFlowResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: DeleteContactFlowResponseBody,
+      body: DeleteAudioFileResponseBody,
     };
   }
 
@@ -3534,20 +3570,20 @@ export class DeleteContactFlowResponse extends $tea.Model {
   }
 }
 
-export class DeleteCustomCallTaggingRequest extends $tea.Model {
+export class DeleteCallTagRequest extends $tea.Model {
   instanceId?: string;
-  number?: string;
+  tagName?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
-      number: 'Number',
+      tagName: 'TagName',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
-      number: 'string',
+      tagName: 'string',
     };
   }
 
@@ -3556,7 +3592,157 @@ export class DeleteCustomCallTaggingRequest extends $tea.Model {
   }
 }
 
-export class DeleteCustomCallTaggingResponseBody extends $tea.Model {
+export class DeleteCallTagResponseBody extends $tea.Model {
+  code?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteCallTagResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: DeleteCallTagResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: DeleteCallTagResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteContactFlowRequest extends $tea.Model {
+  contactFlowId?: string;
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      contactFlowId: 'ContactFlowId',
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      contactFlowId: 'string',
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteContactFlowResponseBody extends $tea.Model {
+  code?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteContactFlowResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: DeleteContactFlowResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: DeleteContactFlowResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteCustomCallTaggingRequest extends $tea.Model {
+  instanceId?: string;
+  number?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      number: 'Number',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      number: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class DeleteCustomCallTaggingResponseBody extends $tea.Model {
   code?: string;
   httpStatusCode?: number;
   message?: string;
@@ -4048,26 +4234,20 @@ export class DeleteSkillGroupResponse extends $tea.Model {
   }
 }
 
-export class DisableSchemaPropertyRequest extends $tea.Model {
+export class DeleteTicketRequest extends $tea.Model {
   instanceId?: string;
-  propertyName?: string;
-  requestId?: string;
-  schemaId?: string;
+  ticketId?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
-      propertyName: 'PropertyName',
-      requestId: 'RequestId',
-      schemaId: 'SchemaId',
+      ticketId: 'TicketId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
-      propertyName: 'string',
-      requestId: 'string',
-      schemaId: 'string',
+      ticketId: 'string',
     };
   }
 
@@ -4076,8 +4256,9 @@ export class DisableSchemaPropertyRequest extends $tea.Model {
   }
 }
 
-export class DisableSchemaPropertyResponseBody extends $tea.Model {
+export class DeleteTicketResponseBody extends $tea.Model {
   code?: string;
+  data?: any;
   httpStatusCode?: number;
   message?: string;
   params?: string[];
@@ -4085,6 +4266,7 @@ export class DisableSchemaPropertyResponseBody extends $tea.Model {
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
       params: 'Params',
@@ -4095,6 +4277,7 @@ export class DisableSchemaPropertyResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: 'any',
       httpStatusCode: 'number',
       message: 'string',
       params: { 'type': 'array', 'itemType': 'string' },
@@ -4107,10 +4290,10 @@ export class DisableSchemaPropertyResponseBody extends $tea.Model {
   }
 }
 
-export class DisableSchemaPropertyResponse extends $tea.Model {
+export class DeleteTicketResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: DisableSchemaPropertyResponseBody;
+  body?: DeleteTicketResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4123,7 +4306,7 @@ export class DisableSchemaPropertyResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: DisableSchemaPropertyResponseBody,
+      body: DeleteTicketResponseBody,
     };
   }
 
@@ -4132,23 +4315,20 @@ export class DisableSchemaPropertyResponse extends $tea.Model {
   }
 }
 
-export class DiscardEditingContactFlowRequest extends $tea.Model {
-  contactFlowId?: string;
-  draftId?: string;
+export class DeleteTicketTemplateRequest extends $tea.Model {
   instanceId?: string;
+  templateId?: string;
   static names(): { [key: string]: string } {
     return {
-      contactFlowId: 'ContactFlowId',
-      draftId: 'DraftId',
       instanceId: 'InstanceId',
+      templateId: 'TemplateId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      contactFlowId: 'string',
-      draftId: 'string',
       instanceId: 'string',
+      templateId: 'string',
     };
   }
 
@@ -4157,16 +4337,20 @@ export class DiscardEditingContactFlowRequest extends $tea.Model {
   }
 }
 
-export class DiscardEditingContactFlowResponseBody extends $tea.Model {
+export class DeleteTicketTemplateResponseBody extends $tea.Model {
   code?: string;
+  data?: any;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -4174,8 +4358,10 @@ export class DiscardEditingContactFlowResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: 'any',
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -4185,10 +4371,10 @@ export class DiscardEditingContactFlowResponseBody extends $tea.Model {
   }
 }
 
-export class DiscardEditingContactFlowResponse extends $tea.Model {
+export class DeleteTicketTemplateResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: DiscardEditingContactFlowResponseBody;
+  body?: DeleteTicketTemplateResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4201,7 +4387,7 @@ export class DiscardEditingContactFlowResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: DiscardEditingContactFlowResponseBody,
+      body: DeleteTicketTemplateResponseBody,
     };
   }
 
@@ -4210,7 +4396,7 @@ export class DiscardEditingContactFlowResponse extends $tea.Model {
   }
 }
 
-export class EnableSchemaPropertyRequest extends $tea.Model {
+export class DisableSchemaPropertyRequest extends $tea.Model {
   instanceId?: string;
   propertyName?: string;
   requestId?: string;
@@ -4238,7 +4424,7 @@ export class EnableSchemaPropertyRequest extends $tea.Model {
   }
 }
 
-export class EnableSchemaPropertyResponseBody extends $tea.Model {
+export class DisableSchemaPropertyResponseBody extends $tea.Model {
   code?: string;
   httpStatusCode?: number;
   message?: string;
@@ -4269,10 +4455,10 @@ export class EnableSchemaPropertyResponseBody extends $tea.Model {
   }
 }
 
-export class EnableSchemaPropertyResponse extends $tea.Model {
+export class DisableSchemaPropertyResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: EnableSchemaPropertyResponseBody;
+  body?: DisableSchemaPropertyResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4285,7 +4471,7 @@ export class EnableSchemaPropertyResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: EnableSchemaPropertyResponseBody,
+      body: DisableSchemaPropertyResponseBody,
     };
   }
 
@@ -4294,23 +4480,20 @@ export class EnableSchemaPropertyResponse extends $tea.Model {
   }
 }
 
-export class EndConferenceRequest extends $tea.Model {
+export class DisableTicketTemplateRequest extends $tea.Model {
   instanceId?: string;
-  jobId?: string;
-  userId?: string;
+  templateId?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
-      jobId: 'JobId',
-      userId: 'UserId',
+      templateId: 'TemplateId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
-      jobId: 'string',
-      userId: 'string',
+      templateId: 'string',
     };
   }
 
@@ -4319,9 +4502,9 @@ export class EndConferenceRequest extends $tea.Model {
   }
 }
 
-export class EndConferenceResponseBody extends $tea.Model {
+export class DisableTicketTemplateResponseBody extends $tea.Model {
   code?: string;
-  data?: EndConferenceResponseBodyData;
+  data?: any;
   httpStatusCode?: number;
   message?: string;
   params?: string[];
@@ -4340,7 +4523,7 @@ export class EndConferenceResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: EndConferenceResponseBodyData,
+      data: 'any',
       httpStatusCode: 'number',
       message: 'string',
       params: { 'type': 'array', 'itemType': 'string' },
@@ -4353,10 +4536,10 @@ export class EndConferenceResponseBody extends $tea.Model {
   }
 }
 
-export class EndConferenceResponse extends $tea.Model {
+export class DisableTicketTemplateResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: EndConferenceResponseBody;
+  body?: DisableTicketTemplateResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4369,7 +4552,7 @@ export class EndConferenceResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: EndConferenceResponseBody,
+      body: DisableTicketTemplateResponseBody,
     };
   }
 
@@ -4378,16 +4561,22 @@ export class EndConferenceResponse extends $tea.Model {
   }
 }
 
-export class ExportCustomCallTaggingRequest extends $tea.Model {
+export class DiscardEditingContactFlowRequest extends $tea.Model {
+  contactFlowId?: string;
+  draftId?: string;
   instanceId?: string;
   static names(): { [key: string]: string } {
     return {
+      contactFlowId: 'ContactFlowId',
+      draftId: 'DraftId',
       instanceId: 'InstanceId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      contactFlowId: 'string',
+      draftId: 'string',
       instanceId: 'string',
     };
   }
@@ -4397,16 +4586,14 @@ export class ExportCustomCallTaggingRequest extends $tea.Model {
   }
 }
 
-export class ExportCustomCallTaggingResponseBody extends $tea.Model {
+export class DiscardEditingContactFlowResponseBody extends $tea.Model {
   code?: string;
-  data?: string;
   httpStatusCode?: number;
   message?: string;
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
-      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
       requestId: 'RequestId',
@@ -4416,7 +4603,6 @@ export class ExportCustomCallTaggingResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: 'string',
       httpStatusCode: 'number',
       message: 'string',
       requestId: 'string',
@@ -4428,10 +4614,10 @@ export class ExportCustomCallTaggingResponseBody extends $tea.Model {
   }
 }
 
-export class ExportCustomCallTaggingResponse extends $tea.Model {
+export class DiscardEditingContactFlowResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: ExportCustomCallTaggingResponseBody;
+  body?: DiscardEditingContactFlowResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4444,7 +4630,7 @@ export class ExportCustomCallTaggingResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: ExportCustomCallTaggingResponseBody,
+      body: DiscardEditingContactFlowResponseBody,
     };
   }
 
@@ -4453,23 +4639,26 @@ export class ExportCustomCallTaggingResponse extends $tea.Model {
   }
 }
 
-export class ExportDoNotCallNumbersRequest extends $tea.Model {
+export class EnableSchemaPropertyRequest extends $tea.Model {
   instanceId?: string;
-  scope?: string;
-  searchPattern?: string;
+  propertyName?: string;
+  requestId?: string;
+  schemaId?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
-      scope: 'Scope',
-      searchPattern: 'SearchPattern',
+      propertyName: 'PropertyName',
+      requestId: 'RequestId',
+      schemaId: 'SchemaId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
-      scope: 'string',
-      searchPattern: 'string',
+      propertyName: 'string',
+      requestId: 'string',
+      schemaId: 'string',
     };
   }
 
@@ -4478,9 +4667,8 @@ export class ExportDoNotCallNumbersRequest extends $tea.Model {
   }
 }
 
-export class ExportDoNotCallNumbersResponseBody extends $tea.Model {
+export class EnableSchemaPropertyResponseBody extends $tea.Model {
   code?: string;
-  data?: string;
   httpStatusCode?: number;
   message?: string;
   params?: string[];
@@ -4488,7 +4676,6 @@ export class ExportDoNotCallNumbersResponseBody extends $tea.Model {
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
-      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
       params: 'Params',
@@ -4499,7 +4686,6 @@ export class ExportDoNotCallNumbersResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: 'string',
       httpStatusCode: 'number',
       message: 'string',
       params: { 'type': 'array', 'itemType': 'string' },
@@ -4512,10 +4698,10 @@ export class ExportDoNotCallNumbersResponseBody extends $tea.Model {
   }
 }
 
-export class ExportDoNotCallNumbersResponse extends $tea.Model {
+export class EnableSchemaPropertyResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: ExportDoNotCallNumbersResponseBody;
+  body?: EnableSchemaPropertyResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4528,7 +4714,7 @@ export class ExportDoNotCallNumbersResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: ExportDoNotCallNumbersResponseBody,
+      body: EnableSchemaPropertyResponseBody,
     };
   }
 
@@ -4537,17 +4723,20 @@ export class ExportDoNotCallNumbersResponse extends $tea.Model {
   }
 }
 
-export class GetAccessChannelOfStagingRequest extends $tea.Model {
-  searchPattern?: string;
+export class EnableTicketTemplateRequest extends $tea.Model {
+  instanceId?: string;
+  templateId?: string;
   static names(): { [key: string]: string } {
     return {
-      searchPattern: 'SearchPattern',
+      instanceId: 'InstanceId',
+      templateId: 'TemplateId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      searchPattern: 'string',
+      instanceId: 'string',
+      templateId: 'string',
     };
   }
 
@@ -4556,11 +4745,12 @@ export class GetAccessChannelOfStagingRequest extends $tea.Model {
   }
 }
 
-export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
+export class EnableTicketTemplateResponseBody extends $tea.Model {
   code?: string;
-  data?: GetAccessChannelOfStagingResponseBodyData;
+  data?: any;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -4568,6 +4758,7 @@ export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -4575,9 +4766,10 @@ export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: GetAccessChannelOfStagingResponseBodyData,
+      data: 'any',
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -4587,10 +4779,10 @@ export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
   }
 }
 
-export class GetAccessChannelOfStagingResponse extends $tea.Model {
+export class EnableTicketTemplateResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: GetAccessChannelOfStagingResponseBody;
+  body?: EnableTicketTemplateResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4603,7 +4795,7 @@ export class GetAccessChannelOfStagingResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: GetAccessChannelOfStagingResponseBody,
+      body: EnableTicketTemplateResponseBody,
     };
   }
 
@@ -4612,20 +4804,23 @@ export class GetAccessChannelOfStagingResponse extends $tea.Model {
   }
 }
 
-export class GetAudioFileRequest extends $tea.Model {
-  audioResourceId?: string;
+export class EndConferenceRequest extends $tea.Model {
   instanceId?: string;
+  jobId?: string;
+  userId?: string;
   static names(): { [key: string]: string } {
     return {
-      audioResourceId: 'AudioResourceId',
       instanceId: 'InstanceId',
+      jobId: 'JobId',
+      userId: 'UserId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      audioResourceId: 'string',
       instanceId: 'string',
+      jobId: 'string',
+      userId: 'string',
     };
   }
 
@@ -4634,11 +4829,12 @@ export class GetAudioFileRequest extends $tea.Model {
   }
 }
 
-export class GetAudioFileResponseBody extends $tea.Model {
+export class EndConferenceResponseBody extends $tea.Model {
   code?: string;
-  data?: GetAudioFileResponseBodyData;
+  data?: EndConferenceResponseBodyData;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
@@ -4646,6 +4842,7 @@ export class GetAudioFileResponseBody extends $tea.Model {
       data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -4653,9 +4850,10 @@ export class GetAudioFileResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: GetAudioFileResponseBodyData,
+      data: EndConferenceResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -4665,10 +4863,10 @@ export class GetAudioFileResponseBody extends $tea.Model {
   }
 }
 
-export class GetAudioFileResponse extends $tea.Model {
+export class EndConferenceResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: GetAudioFileResponseBody;
+  body?: EndConferenceResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -4681,7 +4879,7 @@ export class GetAudioFileResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: GetAudioFileResponseBody,
+      body: EndConferenceResponseBody,
     };
   }
 
@@ -4690,19 +4888,16 @@ export class GetAudioFileResponse extends $tea.Model {
   }
 }
 
-export class GetAudioFileDownloadUrlRequest extends $tea.Model {
-  audioResourceId?: string;
+export class ExportCustomCallTaggingRequest extends $tea.Model {
   instanceId?: string;
   static names(): { [key: string]: string } {
     return {
-      audioResourceId: 'AudioResourceId',
       instanceId: 'InstanceId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      audioResourceId: 'string',
       instanceId: 'string',
     };
   }
@@ -4712,7 +4907,322 @@ export class GetAudioFileDownloadUrlRequest extends $tea.Model {
   }
 }
 
-export class GetAudioFileDownloadUrlResponseBody extends $tea.Model {
+export class ExportCustomCallTaggingResponseBody extends $tea.Model {
+  code?: string;
+  data?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ExportCustomCallTaggingResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ExportCustomCallTaggingResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ExportCustomCallTaggingResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ExportDoNotCallNumbersRequest extends $tea.Model {
+  instanceId?: string;
+  scope?: string;
+  searchPattern?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      scope: 'Scope',
+      searchPattern: 'SearchPattern',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      scope: 'string',
+      searchPattern: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ExportDoNotCallNumbersResponseBody extends $tea.Model {
+  code?: string;
+  data?: string;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ExportDoNotCallNumbersResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ExportDoNotCallNumbersResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ExportDoNotCallNumbersResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAccessChannelOfStagingRequest extends $tea.Model {
+  searchPattern?: string;
+  static names(): { [key: string]: string } {
+    return {
+      searchPattern: 'SearchPattern',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      searchPattern: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetAccessChannelOfStagingResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetAccessChannelOfStagingResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAccessChannelOfStagingResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetAccessChannelOfStagingResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetAccessChannelOfStagingResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAudioFileRequest extends $tea.Model {
+  audioResourceId?: string;
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      audioResourceId: 'AudioResourceId',
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      audioResourceId: 'string',
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAudioFileResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetAudioFileResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetAudioFileResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAudioFileResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetAudioFileResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetAudioFileResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAudioFileDownloadUrlRequest extends $tea.Model {
+  audioResourceId?: string;
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      audioResourceId: 'AudioResourceId',
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      audioResourceId: 'string',
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAudioFileDownloadUrlResponseBody extends $tea.Model {
   code?: string;
   data?: string;
   httpStatusCode?: number;
@@ -6604,6 +7114,276 @@ export class GetSkillGroupResponse extends $tea.Model {
   }
 }
 
+export class GetTicketRequest extends $tea.Model {
+  instanceId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetTicketResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetTicketResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetTicketResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetTicketResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketSummaryReportRequest extends $tea.Model {
+  assignee?: string;
+  assigneeType?: string;
+  categoryId?: string;
+  creator?: string;
+  endTime?: number;
+  instanceId?: string;
+  pageNumber?: number;
+  pageSize?: number;
+  participant?: string;
+  startTime?: number;
+  state?: string;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      assigneeType: 'AssigneeType',
+      categoryId: 'CategoryId',
+      creator: 'Creator',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      participant: 'Participant',
+      startTime: 'StartTime',
+      state: 'State',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      assigneeType: 'string',
+      categoryId: 'string',
+      creator: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      pageNumber: 'number',
+      pageSize: 'number',
+      participant: 'string',
+      startTime: 'number',
+      state: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketSummaryReportResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetTicketSummaryReportResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetTicketSummaryReportResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketSummaryReportResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetTicketSummaryReportResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetTicketSummaryReportResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketTemplateRequest extends $tea.Model {
+  instanceId?: string;
+  templateId?: string;
+  templateVersion?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      templateId: 'TemplateId',
+      templateVersion: 'TemplateVersion',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      templateId: 'string',
+      templateVersion: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketTemplateResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetTicketTemplateResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetTicketTemplateResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketTemplateResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: GetTicketTemplateResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetTicketTemplateResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetTurnCredentialsRequest extends $tea.Model {
   instanceId?: string;
   userId?: string;
@@ -9214,6 +9994,84 @@ export class ListCasesResponse extends $tea.Model {
   }
 }
 
+export class ListCommonTicketFieldsRequest extends $tea.Model {
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCommonTicketFieldsResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListCommonTicketFieldsResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ListCommonTicketFieldsResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListCommonTicketFieldsResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ListCommonTicketFieldsResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListCommonTicketFieldsResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListConfigItemsRequest extends $tea.Model {
   instanceId?: string;
   objectId?: string;
@@ -12416,6 +13274,297 @@ export class ListSkillLevelsOfUserResponse extends $tea.Model {
   }
 }
 
+export class ListTicketTasksRequest extends $tea.Model {
+  instanceId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTasksResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListTicketTasksResponseBodyData[];
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: { 'type': 'array', 'itemType': ListTicketTasksResponseBodyData },
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTasksResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ListTicketTasksResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListTicketTasksResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesRequest extends $tea.Model {
+  categoryId?: string;
+  instanceId?: string;
+  pageNumber?: number;
+  pageSize?: number;
+  searchPattern?: string;
+  state?: string;
+  static names(): { [key: string]: string } {
+    return {
+      categoryId: 'CategoryId',
+      instanceId: 'InstanceId',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      searchPattern: 'SearchPattern',
+      state: 'State',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      categoryId: 'string',
+      instanceId: 'string',
+      pageNumber: 'number',
+      pageSize: 'number',
+      searchPattern: 'string',
+      state: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListTicketTemplatesResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ListTicketTemplatesResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ListTicketTemplatesResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListTicketTemplatesResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketsRequest extends $tea.Model {
+  assignee?: string;
+  assigneeType?: string;
+  categoryId?: string;
+  creator?: string;
+  customerId?: string;
+  endTime?: number;
+  instanceId?: string;
+  jobIdList?: string;
+  pageNumber?: number;
+  pageSize?: number;
+  participant?: string;
+  startTime?: number;
+  state?: string;
+  ticketId?: string;
+  title?: string;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      assigneeType: 'AssigneeType',
+      categoryId: 'CategoryId',
+      creator: 'Creator',
+      customerId: 'CustomerId',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      jobIdList: 'JobIdList',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      participant: 'Participant',
+      startTime: 'StartTime',
+      state: 'State',
+      ticketId: 'TicketId',
+      title: 'Title',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      assigneeType: 'string',
+      categoryId: 'string',
+      creator: 'string',
+      customerId: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      jobIdList: 'string',
+      pageNumber: 'number',
+      pageSize: 'number',
+      participant: 'string',
+      startTime: 'number',
+      state: 'string',
+      ticketId: 'string',
+      title: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketsResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListTicketsResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ListTicketsResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketsResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ListTicketsResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListTicketsResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListUnassignedNumbersRequest extends $tea.Model {
   pageNumber?: number;
   pageSize?: number;
@@ -14486,29 +15635,20 @@ export class RegisterDevicesResponse extends $tea.Model {
   }
 }
 
-export class ReleaseCallRequest extends $tea.Model {
-  channelId?: string;
-  deviceId?: string;
+export class RejectChatRequest extends $tea.Model {
   instanceId?: string;
   jobId?: string;
-  userId?: string;
   static names(): { [key: string]: string } {
     return {
-      channelId: 'ChannelId',
-      deviceId: 'DeviceId',
       instanceId: 'InstanceId',
       jobId: 'JobId',
-      userId: 'UserId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      channelId: 'string',
-      deviceId: 'string',
       instanceId: 'string',
       jobId: 'string',
-      userId: 'string',
     };
   }
 
@@ -14517,20 +15657,16 @@ export class ReleaseCallRequest extends $tea.Model {
   }
 }
 
-export class ReleaseCallResponseBody extends $tea.Model {
+export class RejectChatResponseBody extends $tea.Model {
   code?: string;
-  data?: ReleaseCallResponseBodyData;
   httpStatusCode?: number;
   message?: string;
-  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
-      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
-      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -14538,10 +15674,8 @@ export class ReleaseCallResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: ReleaseCallResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
-      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -14551,10 +15685,10 @@ export class ReleaseCallResponseBody extends $tea.Model {
   }
 }
 
-export class ReleaseCallResponse extends $tea.Model {
+export class RejectChatResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: ReleaseCallResponseBody;
+  body?: RejectChatResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -14567,7 +15701,7 @@ export class ReleaseCallResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: ReleaseCallResponseBody,
+      body: RejectChatResponseBody,
     };
   }
 
@@ -14576,23 +15710,23 @@ export class ReleaseCallResponse extends $tea.Model {
   }
 }
 
-export class RemoveBlacklistCallTaggingRequest extends $tea.Model {
+export class RejectTicketRequest extends $tea.Model {
+  comment?: string;
   instanceId?: string;
-  jobId?: string;
-  number?: string;
+  ticketId?: string;
   static names(): { [key: string]: string } {
     return {
+      comment: 'Comment',
       instanceId: 'InstanceId',
-      jobId: 'JobId',
-      number: 'Number',
+      ticketId: 'TicketId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      comment: 'string',
       instanceId: 'string',
-      jobId: 'string',
-      number: 'string',
+      ticketId: 'string',
     };
   }
 
@@ -14601,16 +15735,20 @@ export class RemoveBlacklistCallTaggingRequest extends $tea.Model {
   }
 }
 
-export class RemoveBlacklistCallTaggingResponseBody extends $tea.Model {
+export class RejectTicketResponseBody extends $tea.Model {
   code?: string;
+  data?: any;
   httpStatusCode?: number;
   message?: string;
+  params?: string[];
   requestId?: string;
   static names(): { [key: string]: string } {
     return {
       code: 'Code',
+      data: 'Data',
       httpStatusCode: 'HttpStatusCode',
       message: 'Message',
+      params: 'Params',
       requestId: 'RequestId',
     };
   }
@@ -14618,8 +15756,10 @@ export class RemoveBlacklistCallTaggingResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
+      data: 'any',
       httpStatusCode: 'number',
       message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
       requestId: 'string',
     };
   }
@@ -14629,10 +15769,10 @@ export class RemoveBlacklistCallTaggingResponseBody extends $tea.Model {
   }
 }
 
-export class RemoveBlacklistCallTaggingResponse extends $tea.Model {
+export class RejectTicketResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: RemoveBlacklistCallTaggingResponseBody;
+  body?: RejectTicketResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -14645,7 +15785,7 @@ export class RemoveBlacklistCallTaggingResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: RemoveBlacklistCallTaggingResponseBody,
+      body: RejectTicketResponseBody,
     };
   }
 
@@ -14654,20 +15794,29 @@ export class RemoveBlacklistCallTaggingResponse extends $tea.Model {
   }
 }
 
-export class RemoveDoNotCallNumbersRequest extends $tea.Model {
+export class ReleaseCallRequest extends $tea.Model {
+  channelId?: string;
+  deviceId?: string;
   instanceId?: string;
-  numberList?: string;
+  jobId?: string;
+  userId?: string;
   static names(): { [key: string]: string } {
     return {
+      channelId: 'ChannelId',
+      deviceId: 'DeviceId',
       instanceId: 'InstanceId',
-      numberList: 'NumberList',
+      jobId: 'JobId',
+      userId: 'UserId',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      channelId: 'string',
+      deviceId: 'string',
       instanceId: 'string',
-      numberList: 'string',
+      jobId: 'string',
+      userId: 'string',
     };
   }
 
@@ -14676,9 +15825,9 @@ export class RemoveDoNotCallNumbersRequest extends $tea.Model {
   }
 }
 
-export class RemoveDoNotCallNumbersResponseBody extends $tea.Model {
+export class ReleaseCallResponseBody extends $tea.Model {
   code?: string;
-  data?: string;
+  data?: ReleaseCallResponseBodyData;
   httpStatusCode?: number;
   message?: string;
   params?: string[];
@@ -14697,7 +15846,7 @@ export class RemoveDoNotCallNumbersResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: 'string',
+      data: ReleaseCallResponseBodyData,
       httpStatusCode: 'number',
       message: 'string',
       params: { 'type': 'array', 'itemType': 'string' },
@@ -14710,10 +15859,10 @@ export class RemoveDoNotCallNumbersResponseBody extends $tea.Model {
   }
 }
 
-export class RemoveDoNotCallNumbersResponse extends $tea.Model {
+export class ReleaseCallResponse extends $tea.Model {
   headers?: { [key: string]: string };
   statusCode?: number;
-  body?: RemoveDoNotCallNumbersResponseBody;
+  body?: ReleaseCallResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -14726,7 +15875,7 @@ export class RemoveDoNotCallNumbersResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: RemoveDoNotCallNumbersResponseBody,
+      body: ReleaseCallResponseBody,
     };
   }
 
@@ -14735,23 +15884,29 @@ export class RemoveDoNotCallNumbersResponse extends $tea.Model {
   }
 }
 
-export class RemovePersonalNumbersFromUserRequest extends $tea.Model {
+export class ReleaseChatRequest extends $tea.Model {
   instanceId?: string;
-  numberList?: string;
+  jobId?: string;
+  token?: string;
   userId?: string;
+  userType?: string;
   static names(): { [key: string]: string } {
     return {
       instanceId: 'InstanceId',
-      numberList: 'NumberList',
+      jobId: 'JobId',
+      token: 'Token',
       userId: 'UserId',
+      userType: 'UserType',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
       instanceId: 'string',
-      numberList: 'string',
+      jobId: 'string',
+      token: 'string',
       userId: 'string',
+      userType: 'string',
     };
   }
 
@@ -14760,7 +15915,244 @@ export class RemovePersonalNumbersFromUserRequest extends $tea.Model {
   }
 }
 
-export class RemovePersonalNumbersFromUserResponseBody extends $tea.Model {
+export class ReleaseChatResponseBody extends $tea.Model {
+  code?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ReleaseChatResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ReleaseChatResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ReleaseChatResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveBlacklistCallTaggingRequest extends $tea.Model {
+  instanceId?: string;
+  jobId?: string;
+  number?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      jobId: 'JobId',
+      number: 'Number',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      jobId: 'string',
+      number: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveBlacklistCallTaggingResponseBody extends $tea.Model {
+  code?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveBlacklistCallTaggingResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: RemoveBlacklistCallTaggingResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: RemoveBlacklistCallTaggingResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveDoNotCallNumbersRequest extends $tea.Model {
+  instanceId?: string;
+  numberList?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      numberList: 'NumberList',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      numberList: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveDoNotCallNumbersResponseBody extends $tea.Model {
+  code?: string;
+  data?: string;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemoveDoNotCallNumbersResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: RemoveDoNotCallNumbersResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: RemoveDoNotCallNumbersResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemovePersonalNumbersFromUserRequest extends $tea.Model {
+  instanceId?: string;
+  numberList?: string;
+  userId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      instanceId: 'InstanceId',
+      numberList: 'NumberList',
+      userId: 'UserId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      instanceId: 'string',
+      numberList: 'string',
+      userId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class RemovePersonalNumbersFromUserResponseBody extends $tea.Model {
   code?: string;
   httpStatusCode?: number;
   message?: string;
@@ -15539,6 +16931,90 @@ export class RestoreArchivedRecordingsResponse extends $tea.Model {
   }
 }
 
+export class ResubmitTicketRequest extends $tea.Model {
+  comment?: string;
+  instanceId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      comment: 'Comment',
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      comment: 'string',
+      instanceId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ResubmitTicketResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ResubmitTicketResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: ResubmitTicketResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ResubmitTicketResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ResumeCampaignRequest extends $tea.Model {
   campaignId?: string;
   instanceId?: string;
@@ -17265,6 +18741,180 @@ export class TakeBreakResponse extends $tea.Model {
   }
 }
 
+export class TerminateTicketRequest extends $tea.Model {
+  comment?: string;
+  instanceId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      comment: 'Comment',
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      comment: 'string',
+      instanceId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class TerminateTicketResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class TerminateTicketResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: TerminateTicketResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: TerminateTicketResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class TransferTicketTaskRequest extends $tea.Model {
+  assignee?: string;
+  comment?: string;
+  instanceId?: string;
+  taskId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      comment: 'Comment',
+      instanceId: 'InstanceId',
+      taskId: 'TaskId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      comment: 'string',
+      instanceId: 'string',
+      taskId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class TransferTicketTaskResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class TransferTicketTaskResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: TransferTicketTaskResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: TransferTicketTaskResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class UnmuteCallRequest extends $tea.Model {
   channelId?: string;
   deviceId?: string;
@@ -17719,6 +19369,180 @@ export class UpdateSchemaPropertyResponse extends $tea.Model {
   }
 }
 
+export class UpdateTicketRequest extends $tea.Model {
+  context?: string;
+  customerId?: string;
+  instanceId?: string;
+  ticketId?: string;
+  title?: string;
+  static names(): { [key: string]: string } {
+    return {
+      context: 'Context',
+      customerId: 'CustomerId',
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+      title: 'Title',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      context: 'string',
+      customerId: 'string',
+      instanceId: 'string',
+      ticketId: 'string',
+      title: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class UpdateTicketResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class UpdateTicketResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: UpdateTicketResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: UpdateTicketResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class WithdrawTicketRequest extends $tea.Model {
+  comment?: string;
+  instanceId?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      comment: 'Comment',
+      instanceId: 'InstanceId',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      comment: 'string',
+      instanceId: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class WithdrawTicketResponseBody extends $tea.Model {
+  code?: string;
+  data?: any;
+  httpStatusCode?: number;
+  message?: string;
+  params?: string[];
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      params: 'Params',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'any',
+      httpStatusCode: 'number',
+      message: 'string',
+      params: { 'type': 'array', 'itemType': 'string' },
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class WithdrawTicketResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: WithdrawTicketResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: WithdrawTicketResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class AddCasesRequestCaseList extends $tea.Model {
   caller?: string;
   customVariables?: string;
@@ -21266,6 +23090,244 @@ export class GetSkillGroupResponseBodyData extends $tea.Model {
   }
 }
 
+export class GetTicketResponseBodyData extends $tea.Model {
+  assignee?: string;
+  assigneeName?: string;
+  categoryId?: string;
+  categoryName?: string;
+  closeCode?: string;
+  comment?: string;
+  context?: string;
+  createdTime?: number;
+  creator?: string;
+  creatorName?: string;
+  currentTaskId?: string;
+  currentTaskName?: string;
+  currentTaskStartTime?: number;
+  customerId?: string;
+  endTime?: number;
+  instanceId?: string;
+  jobId?: string;
+  source?: string;
+  startTime?: number;
+  state?: string;
+  templateId?: string;
+  templateVersion?: string;
+  ticketId?: string;
+  title?: string;
+  updatedTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      assigneeName: 'AssigneeName',
+      categoryId: 'CategoryId',
+      categoryName: 'CategoryName',
+      closeCode: 'CloseCode',
+      comment: 'Comment',
+      context: 'Context',
+      createdTime: 'CreatedTime',
+      creator: 'Creator',
+      creatorName: 'CreatorName',
+      currentTaskId: 'CurrentTaskId',
+      currentTaskName: 'CurrentTaskName',
+      currentTaskStartTime: 'CurrentTaskStartTime',
+      customerId: 'CustomerId',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      jobId: 'JobId',
+      source: 'Source',
+      startTime: 'StartTime',
+      state: 'State',
+      templateId: 'TemplateId',
+      templateVersion: 'TemplateVersion',
+      ticketId: 'TicketId',
+      title: 'Title',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      assigneeName: 'string',
+      categoryId: 'string',
+      categoryName: 'string',
+      closeCode: 'string',
+      comment: 'string',
+      context: 'string',
+      createdTime: 'number',
+      creator: 'string',
+      creatorName: 'string',
+      currentTaskId: 'string',
+      currentTaskName: 'string',
+      currentTaskStartTime: 'number',
+      customerId: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      jobId: 'string',
+      source: 'string',
+      startTime: 'number',
+      state: 'string',
+      templateId: 'string',
+      templateVersion: 'string',
+      ticketId: 'string',
+      title: 'string',
+      updatedTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketSummaryReportResponseBodyData extends $tea.Model {
+  ticketsAssigned?: string;
+  ticketsCreated?: string;
+  ticketsParticipated?: string;
+  static names(): { [key: string]: string } {
+    return {
+      ticketsAssigned: 'TicketsAssigned',
+      ticketsCreated: 'TicketsCreated',
+      ticketsParticipated: 'TicketsParticipated',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      ticketsAssigned: 'string',
+      ticketsCreated: 'string',
+      ticketsParticipated: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketTemplateResponseBodyDataTicketFields extends $tea.Model {
+  array?: boolean;
+  attributes?: string;
+  createdTime?: number;
+  creator?: string;
+  dataType?: string;
+  description?: string;
+  disabled?: boolean;
+  displayName?: string;
+  displayOrder?: number;
+  editorType?: string;
+  maxLength?: number;
+  maximum?: number;
+  minLength?: number;
+  minimum?: number;
+  name?: string;
+  pattern?: string;
+  patternErrorMessage?: string;
+  readOnly?: boolean;
+  required?: boolean;
+  system?: boolean;
+  updatedTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      array: 'Array',
+      attributes: 'Attributes',
+      createdTime: 'CreatedTime',
+      creator: 'Creator',
+      dataType: 'DataType',
+      description: 'Description',
+      disabled: 'Disabled',
+      displayName: 'DisplayName',
+      displayOrder: 'DisplayOrder',
+      editorType: 'EditorType',
+      maxLength: 'MaxLength',
+      maximum: 'Maximum',
+      minLength: 'MinLength',
+      minimum: 'Minimum',
+      name: 'Name',
+      pattern: 'Pattern',
+      patternErrorMessage: 'PatternErrorMessage',
+      readOnly: 'ReadOnly',
+      required: 'Required',
+      system: 'System',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      array: 'boolean',
+      attributes: 'string',
+      createdTime: 'number',
+      creator: 'string',
+      dataType: 'string',
+      description: 'string',
+      disabled: 'boolean',
+      displayName: 'string',
+      displayOrder: 'number',
+      editorType: 'string',
+      maxLength: 'number',
+      maximum: 'number',
+      minLength: 'number',
+      minimum: 'number',
+      name: 'string',
+      pattern: 'string',
+      patternErrorMessage: 'string',
+      readOnly: 'boolean',
+      required: 'boolean',
+      system: 'boolean',
+      updatedTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetTicketTemplateResponseBodyData extends $tea.Model {
+  categoryId?: string;
+  editor?: string;
+  instanceId?: string;
+  name?: string;
+  processDefinition?: string;
+  state?: string;
+  templateId?: string;
+  ticketFields?: GetTicketTemplateResponseBodyDataTicketFields[];
+  updatedTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      categoryId: 'CategoryId',
+      editor: 'Editor',
+      instanceId: 'InstanceId',
+      name: 'Name',
+      processDefinition: 'ProcessDefinition',
+      state: 'State',
+      templateId: 'TemplateId',
+      ticketFields: 'TicketFields',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      categoryId: 'string',
+      editor: 'string',
+      instanceId: 'string',
+      name: 'string',
+      processDefinition: 'string',
+      state: 'string',
+      templateId: 'string',
+      ticketFields: { 'type': 'array', 'itemType': GetTicketTemplateResponseBodyDataTicketFields },
+      updatedTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetTurnCredentialsResponseBodyData extends $tea.Model {
   password?: string;
   userName?: string;
@@ -23391,6 +25453,37 @@ export class ListCasesResponseBodyData extends $tea.Model {
   }
 }
 
+export class ListCommonTicketFieldsResponseBodyData extends $tea.Model {
+  createdTime?: string;
+  id?: string;
+  instanceId?: string;
+  properties?: { [key: string]: DataPropertiesValue };
+  updatedTime?: string;
+  static names(): { [key: string]: string } {
+    return {
+      createdTime: 'CreatedTime',
+      id: 'Id',
+      instanceId: 'InstanceId',
+      properties: 'Properties',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      createdTime: 'string',
+      id: 'string',
+      instanceId: 'string',
+      properties: { 'type': 'map', 'keyType': 'string', 'valueType': DataPropertiesValue },
+      updatedTime: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListConfigItemsResponseBodyData extends $tea.Model {
   instanceId?: string;
   name?: string;
@@ -29446,6 +31539,339 @@ export class ListSkillLevelsOfUserResponseBodyData extends $tea.Model {
   }
 }
 
+export class ListTicketTasksResponseBodyData extends $tea.Model {
+  action?: string;
+  assignee?: string;
+  assigneeName?: string;
+  comment?: string;
+  endTime?: number;
+  fileKeys?: string[];
+  fileUrls?: string[];
+  instanceId?: string;
+  startTime?: number;
+  taskDefinitionNodeId?: string;
+  taskDefinitionNodeType?: string;
+  taskId?: string;
+  taskName?: string;
+  ticketId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      action: 'Action',
+      assignee: 'Assignee',
+      assigneeName: 'AssigneeName',
+      comment: 'Comment',
+      endTime: 'EndTime',
+      fileKeys: 'FileKeys',
+      fileUrls: 'FileUrls',
+      instanceId: 'InstanceId',
+      startTime: 'StartTime',
+      taskDefinitionNodeId: 'TaskDefinitionNodeId',
+      taskDefinitionNodeType: 'TaskDefinitionNodeType',
+      taskId: 'TaskId',
+      taskName: 'TaskName',
+      ticketId: 'TicketId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      action: 'string',
+      assignee: 'string',
+      assigneeName: 'string',
+      comment: 'string',
+      endTime: 'number',
+      fileKeys: { 'type': 'array', 'itemType': 'string' },
+      fileUrls: { 'type': 'array', 'itemType': 'string' },
+      instanceId: 'string',
+      startTime: 'number',
+      taskDefinitionNodeId: 'string',
+      taskDefinitionNodeType: 'string',
+      taskId: 'string',
+      taskName: 'string',
+      ticketId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesResponseBodyDataListTicketFields extends $tea.Model {
+  array?: boolean;
+  attribute?: string;
+  createdTime?: number;
+  creator?: string;
+  dataType?: string;
+  description?: string;
+  disabled?: boolean;
+  displayName?: string;
+  displayOrder?: number;
+  editorType?: string;
+  maxLength?: number;
+  maximum?: number;
+  minLength?: number;
+  minimum?: number;
+  name?: string;
+  pattern?: string;
+  patternErrorMessage?: string;
+  readOnly?: boolean;
+  required?: boolean;
+  system?: boolean;
+  updatedTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      array: 'Array',
+      attribute: 'Attribute',
+      createdTime: 'CreatedTime',
+      creator: 'Creator',
+      dataType: 'DataType',
+      description: 'Description',
+      disabled: 'Disabled',
+      displayName: 'DisplayName',
+      displayOrder: 'DisplayOrder',
+      editorType: 'EditorType',
+      maxLength: 'MaxLength',
+      maximum: 'Maximum',
+      minLength: 'MinLength',
+      minimum: 'Minimum',
+      name: 'Name',
+      pattern: 'Pattern',
+      patternErrorMessage: 'PatternErrorMessage',
+      readOnly: 'ReadOnly',
+      required: 'Required',
+      system: 'System',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      array: 'boolean',
+      attribute: 'string',
+      createdTime: 'number',
+      creator: 'string',
+      dataType: 'string',
+      description: 'string',
+      disabled: 'boolean',
+      displayName: 'string',
+      displayOrder: 'number',
+      editorType: 'string',
+      maxLength: 'number',
+      maximum: 'number',
+      minLength: 'number',
+      minimum: 'number',
+      name: 'string',
+      pattern: 'string',
+      patternErrorMessage: 'string',
+      readOnly: 'boolean',
+      required: 'boolean',
+      system: 'boolean',
+      updatedTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesResponseBodyDataList extends $tea.Model {
+  appliedVersion?: string;
+  categoryId?: string;
+  editor?: string;
+  instanceId?: string;
+  latestVersion?: string;
+  name?: string;
+  processDefinition?: string;
+  state?: string;
+  templateId?: string;
+  ticketFields?: ListTicketTemplatesResponseBodyDataListTicketFields[];
+  updatedTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      appliedVersion: 'AppliedVersion',
+      categoryId: 'CategoryId',
+      editor: 'Editor',
+      instanceId: 'InstanceId',
+      latestVersion: 'LatestVersion',
+      name: 'Name',
+      processDefinition: 'ProcessDefinition',
+      state: 'State',
+      templateId: 'TemplateId',
+      ticketFields: 'TicketFields',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      appliedVersion: 'string',
+      categoryId: 'string',
+      editor: 'string',
+      instanceId: 'string',
+      latestVersion: 'string',
+      name: 'string',
+      processDefinition: 'string',
+      state: 'string',
+      templateId: 'string',
+      ticketFields: { 'type': 'array', 'itemType': ListTicketTemplatesResponseBodyDataListTicketFields },
+      updatedTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketTemplatesResponseBodyData extends $tea.Model {
+  list?: ListTicketTemplatesResponseBodyDataList[];
+  pageNumber?: number;
+  pageSize?: number;
+  totalCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      list: 'List',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      totalCount: 'TotalCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      list: { 'type': 'array', 'itemType': ListTicketTemplatesResponseBodyDataList },
+      pageNumber: 'number',
+      pageSize: 'number',
+      totalCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketsResponseBodyDataList extends $tea.Model {
+  assignee?: string;
+  assigneeName?: string;
+  categoryId?: string;
+  categoryName?: string;
+  closeCode?: string;
+  comment?: string;
+  context?: string;
+  createdTime?: string;
+  creator?: string;
+  creatorName?: string;
+  currentTaskId?: string;
+  currentTaskName?: string;
+  currentTaskStartTime?: number;
+  customerId?: string;
+  endTime?: number;
+  instanceId?: string;
+  jobId?: string;
+  source?: string;
+  startTime?: number;
+  state?: string;
+  templateId?: string;
+  templateVersion?: string;
+  ticketId?: string;
+  title?: string;
+  updatedTime?: string;
+  static names(): { [key: string]: string } {
+    return {
+      assignee: 'Assignee',
+      assigneeName: 'AssigneeName',
+      categoryId: 'CategoryId',
+      categoryName: 'CategoryName',
+      closeCode: 'CloseCode',
+      comment: 'Comment',
+      context: 'Context',
+      createdTime: 'CreatedTime',
+      creator: 'Creator',
+      creatorName: 'CreatorName',
+      currentTaskId: 'CurrentTaskId',
+      currentTaskName: 'CurrentTaskName',
+      currentTaskStartTime: 'CurrentTaskStartTime',
+      customerId: 'CustomerId',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      jobId: 'JobId',
+      source: 'Source',
+      startTime: 'StartTime',
+      state: 'State',
+      templateId: 'TemplateId',
+      templateVersion: 'TemplateVersion',
+      ticketId: 'TicketId',
+      title: 'Title',
+      updatedTime: 'UpdatedTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      assignee: 'string',
+      assigneeName: 'string',
+      categoryId: 'string',
+      categoryName: 'string',
+      closeCode: 'string',
+      comment: 'string',
+      context: 'string',
+      createdTime: 'string',
+      creator: 'string',
+      creatorName: 'string',
+      currentTaskId: 'string',
+      currentTaskName: 'string',
+      currentTaskStartTime: 'number',
+      customerId: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      jobId: 'string',
+      source: 'string',
+      startTime: 'number',
+      state: 'string',
+      templateId: 'string',
+      templateVersion: 'string',
+      ticketId: 'string',
+      title: 'string',
+      updatedTime: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListTicketsResponseBodyData extends $tea.Model {
+  list?: ListTicketsResponseBodyDataList[];
+  pageNumber?: number;
+  pageSize?: number;
+  totalCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      list: 'List',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      totalCount: 'TotalCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      list: { 'type': 'array', 'itemType': ListTicketsResponseBodyDataList },
+      pageNumber: 'number',
+      pageSize: 'number',
+      totalCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListUnassignedNumbersResponseBodyDataList extends $tea.Model {
   city?: string;
   number?: string;
@@ -32994,6 +35420,64 @@ export default class Client extends OpenApi {
     return await this.addSkillGroupsToUserWithOptions(request, runtime);
   }
 
+  /**
+   * @param request AddTicketTaskRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return AddTicketTaskResponse
+   */
+  async addTicketTaskWithOptions(request: AddTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<AddTicketTaskResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.assignee)) {
+      query["Assignee"] = request.assignee;
+    }
+
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.position)) {
+      query["Position"] = request.position;
+    }
+
+    if (!Util.isUnset(request.taskId)) {
+      query["TaskId"] = request.taskId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "AddTicketTask",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<AddTicketTaskResponse>(await this.callApi(params, req, runtime), new AddTicketTaskResponse({}));
+  }
+
+  /**
+   * @param request AddTicketTaskRequest
+   * @return AddTicketTaskResponse
+   */
+  async addTicketTask(request: AddTicketTaskRequest): Promise<AddTicketTaskResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.addTicketTaskWithOptions(request, runtime);
+  }
+
   /**
    * @param request AddUsersToSkillGroupRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -34328,6 +36812,68 @@ export default class Client extends OpenApi {
     return await this.createSkillGroupWithOptions(request, runtime);
   }
 
+  /**
+   * @param request CreateTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return CreateTicketResponse
+   */
+  async createTicketWithOptions(request: CreateTicketRequest, runtime: $Util.RuntimeOptions): Promise<CreateTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.contactId)) {
+      query["ContactId"] = request.contactId;
+    }
+
+    if (!Util.isUnset(request.context)) {
+      query["Context"] = request.context;
+    }
+
+    if (!Util.isUnset(request.customerId)) {
+      query["CustomerId"] = request.customerId;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.source)) {
+      query["Source"] = request.source;
+    }
+
+    if (!Util.isUnset(request.templateId)) {
+      query["TemplateId"] = request.templateId;
+    }
+
+    if (!Util.isUnset(request.title)) {
+      query["Title"] = request.title;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "CreateTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<CreateTicketResponse>(await this.callApi(params, req, runtime), new CreateTicketResponse({}));
+  }
+
+  /**
+   * @param request CreateTicketRequest
+   * @return CreateTicketResponse
+   */
+  async createTicket(request: CreateTicketRequest): Promise<CreateTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.createTicketWithOptions(request, runtime);
+  }
+
   /**
    * @param request CreateUserRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -34834,6 +37380,90 @@ export default class Client extends OpenApi {
     return await this.deleteSkillGroupWithOptions(request, runtime);
   }
 
+  /**
+   * @param request DeleteTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return DeleteTicketResponse
+   */
+  async deleteTicketWithOptions(request: DeleteTicketRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "DeleteTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<DeleteTicketResponse>(await this.callApi(params, req, runtime), new DeleteTicketResponse({}));
+  }
+
+  /**
+   * @param request DeleteTicketRequest
+   * @return DeleteTicketResponse
+   */
+  async deleteTicket(request: DeleteTicketRequest): Promise<DeleteTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.deleteTicketWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request DeleteTicketTemplateRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return DeleteTicketTemplateResponse
+   */
+  async deleteTicketTemplateWithOptions(request: DeleteTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketTemplateResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.templateId)) {
+      query["TemplateId"] = request.templateId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "DeleteTicketTemplate",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<DeleteTicketTemplateResponse>(await this.callApi(params, req, runtime), new DeleteTicketTemplateResponse({}));
+  }
+
+  /**
+   * @param request DeleteTicketTemplateRequest
+   * @return DeleteTicketTemplateResponse
+   */
+  async deleteTicketTemplate(request: DeleteTicketTemplateRequest): Promise<DeleteTicketTemplateResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.deleteTicketTemplateWithOptions(request, runtime);
+  }
+
   /**
    * @param request DisableSchemaPropertyRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -34884,6 +37514,48 @@ export default class Client extends OpenApi {
     return await this.disableSchemaPropertyWithOptions(request, runtime);
   }
 
+  /**
+   * @param request DisableTicketTemplateRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return DisableTicketTemplateResponse
+   */
+  async disableTicketTemplateWithOptions(request: DisableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DisableTicketTemplateResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.templateId)) {
+      query["TemplateId"] = request.templateId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "DisableTicketTemplate",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<DisableTicketTemplateResponse>(await this.callApi(params, req, runtime), new DisableTicketTemplateResponse({}));
+  }
+
+  /**
+   * @param request DisableTicketTemplateRequest
+   * @return DisableTicketTemplateResponse
+   */
+  async disableTicketTemplate(request: DisableTicketTemplateRequest): Promise<DisableTicketTemplateResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.disableTicketTemplateWithOptions(request, runtime);
+  }
+
   /**
    * @param request DiscardEditingContactFlowRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -34980,6 +37652,48 @@ export default class Client extends OpenApi {
     return await this.enableSchemaPropertyWithOptions(request, runtime);
   }
 
+  /**
+   * @param request EnableTicketTemplateRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return EnableTicketTemplateResponse
+   */
+  async enableTicketTemplateWithOptions(request: EnableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<EnableTicketTemplateResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.templateId)) {
+      query["TemplateId"] = request.templateId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "EnableTicketTemplate",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<EnableTicketTemplateResponse>(await this.callApi(params, req, runtime), new EnableTicketTemplateResponse({}));
+  }
+
+  /**
+   * @param request EnableTicketTemplateRequest
+   * @return EnableTicketTemplateResponse
+   */
+  async enableTicketTemplate(request: EnableTicketTemplateRequest): Promise<EnableTicketTemplateResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.enableTicketTemplateWithOptions(request, runtime);
+  }
+
   /**
    * @param request EndConferenceRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -36268,6 +38982,172 @@ export default class Client extends OpenApi {
     return await this.getSkillGroupWithOptions(request, runtime);
   }
 
+  /**
+   * @param request GetTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return GetTicketResponse
+   */
+  async getTicketWithOptions(request: GetTicketRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetTicketResponse>(await this.callApi(params, req, runtime), new GetTicketResponse({}));
+  }
+
+  /**
+   * @param request GetTicketRequest
+   * @return GetTicketResponse
+   */
+  async getTicket(request: GetTicketRequest): Promise<GetTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getTicketWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request GetTicketSummaryReportRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return GetTicketSummaryReportResponse
+   */
+  async getTicketSummaryReportWithOptions(request: GetTicketSummaryReportRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketSummaryReportResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.assignee)) {
+      query["Assignee"] = request.assignee;
+    }
+
+    if (!Util.isUnset(request.assigneeType)) {
+      query["AssigneeType"] = request.assigneeType;
+    }
+
+    if (!Util.isUnset(request.categoryId)) {
+      query["CategoryId"] = request.categoryId;
+    }
+
+    if (!Util.isUnset(request.creator)) {
+      query["Creator"] = request.creator;
+    }
+
+    if (!Util.isUnset(request.endTime)) {
+      query["EndTime"] = request.endTime;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.pageNumber)) {
+      query["PageNumber"] = request.pageNumber;
+    }
+
+    if (!Util.isUnset(request.pageSize)) {
+      query["PageSize"] = request.pageSize;
+    }
+
+    if (!Util.isUnset(request.participant)) {
+      query["Participant"] = request.participant;
+    }
+
+    if (!Util.isUnset(request.startTime)) {
+      query["StartTime"] = request.startTime;
+    }
+
+    if (!Util.isUnset(request.state)) {
+      query["State"] = request.state;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetTicketSummaryReport",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetTicketSummaryReportResponse>(await this.callApi(params, req, runtime), new GetTicketSummaryReportResponse({}));
+  }
+
+  /**
+   * @param request GetTicketSummaryReportRequest
+   * @return GetTicketSummaryReportResponse
+   */
+  async getTicketSummaryReport(request: GetTicketSummaryReportRequest): Promise<GetTicketSummaryReportResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getTicketSummaryReportWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request GetTicketTemplateRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return GetTicketTemplateResponse
+   */
+  async getTicketTemplateWithOptions(request: GetTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketTemplateResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.templateId)) {
+      query["TemplateId"] = request.templateId;
+    }
+
+    if (!Util.isUnset(request.templateVersion)) {
+      query["TemplateVersion"] = request.templateVersion;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetTicketTemplate",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetTicketTemplateResponse>(await this.callApi(params, req, runtime), new GetTicketTemplateResponse({}));
+  }
+
+  /**
+   * @param request GetTicketTemplateRequest
+   * @return GetTicketTemplateResponse
+   */
+  async getTicketTemplate(request: GetTicketTemplateRequest): Promise<GetTicketTemplateResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getTicketTemplateWithOptions(request, runtime);
+  }
+
   /**
    * @param request GetTurnCredentialsRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -37868,6 +40748,44 @@ export default class Client extends OpenApi {
     return await this.listCasesWithOptions(request, runtime);
   }
 
+  /**
+   * @param request ListCommonTicketFieldsRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ListCommonTicketFieldsResponse
+   */
+  async listCommonTicketFieldsWithOptions(request: ListCommonTicketFieldsRequest, runtime: $Util.RuntimeOptions): Promise<ListCommonTicketFieldsResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListCommonTicketFields",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListCommonTicketFieldsResponse>(await this.callApi(params, req, runtime), new ListCommonTicketFieldsResponse({}));
+  }
+
+  /**
+   * @param request ListCommonTicketFieldsRequest
+   * @return ListCommonTicketFieldsResponse
+   */
+  async listCommonTicketFields(request: ListCommonTicketFieldsRequest): Promise<ListCommonTicketFieldsResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listCommonTicketFieldsWithOptions(request, runtime);
+  }
+
   /**
    * @param request ListConfigItemsRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -39848,6 +42766,200 @@ export default class Client extends OpenApi {
     return await this.listSkillLevelsOfUserWithOptions(request, runtime);
   }
 
+  /**
+   * @param request ListTicketTasksRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ListTicketTasksResponse
+   */
+  async listTicketTasksWithOptions(request: ListTicketTasksRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketTasksResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListTicketTasks",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListTicketTasksResponse>(await this.callApi(params, req, runtime), new ListTicketTasksResponse({}));
+  }
+
+  /**
+   * @param request ListTicketTasksRequest
+   * @return ListTicketTasksResponse
+   */
+  async listTicketTasks(request: ListTicketTasksRequest): Promise<ListTicketTasksResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listTicketTasksWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request ListTicketTemplatesRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ListTicketTemplatesResponse
+   */
+  async listTicketTemplatesWithOptions(request: ListTicketTemplatesRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketTemplatesResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.categoryId)) {
+      query["CategoryId"] = request.categoryId;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.pageNumber)) {
+      query["PageNumber"] = request.pageNumber;
+    }
+
+    if (!Util.isUnset(request.pageSize)) {
+      query["PageSize"] = request.pageSize;
+    }
+
+    if (!Util.isUnset(request.searchPattern)) {
+      query["SearchPattern"] = request.searchPattern;
+    }
+
+    if (!Util.isUnset(request.state)) {
+      query["State"] = request.state;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListTicketTemplates",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListTicketTemplatesResponse>(await this.callApi(params, req, runtime), new ListTicketTemplatesResponse({}));
+  }
+
+  /**
+   * @param request ListTicketTemplatesRequest
+   * @return ListTicketTemplatesResponse
+   */
+  async listTicketTemplates(request: ListTicketTemplatesRequest): Promise<ListTicketTemplatesResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listTicketTemplatesWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request ListTicketsRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ListTicketsResponse
+   */
+  async listTicketsWithOptions(request: ListTicketsRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketsResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.assignee)) {
+      query["Assignee"] = request.assignee;
+    }
+
+    if (!Util.isUnset(request.assigneeType)) {
+      query["AssigneeType"] = request.assigneeType;
+    }
+
+    if (!Util.isUnset(request.categoryId)) {
+      query["CategoryId"] = request.categoryId;
+    }
+
+    if (!Util.isUnset(request.creator)) {
+      query["Creator"] = request.creator;
+    }
+
+    if (!Util.isUnset(request.customerId)) {
+      query["CustomerId"] = request.customerId;
+    }
+
+    if (!Util.isUnset(request.endTime)) {
+      query["EndTime"] = request.endTime;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.jobIdList)) {
+      query["JobIdList"] = request.jobIdList;
+    }
+
+    if (!Util.isUnset(request.pageNumber)) {
+      query["PageNumber"] = request.pageNumber;
+    }
+
+    if (!Util.isUnset(request.pageSize)) {
+      query["PageSize"] = request.pageSize;
+    }
+
+    if (!Util.isUnset(request.participant)) {
+      query["Participant"] = request.participant;
+    }
+
+    if (!Util.isUnset(request.startTime)) {
+      query["StartTime"] = request.startTime;
+    }
+
+    if (!Util.isUnset(request.state)) {
+      query["State"] = request.state;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    if (!Util.isUnset(request.title)) {
+      query["Title"] = request.title;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListTickets",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListTicketsResponse>(await this.callApi(params, req, runtime), new ListTicketsResponse({}));
+  }
+
+  /**
+   * @param request ListTicketsRequest
+   * @return ListTicketsResponse
+   */
+  async listTickets(request: ListTicketsRequest): Promise<ListTicketsResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listTicketsWithOptions(request, runtime);
+  }
+
   /**
    * @summary 获取未分配号码列表
    *
@@ -41124,6 +44236,94 @@ export default class Client extends OpenApi {
     return await this.registerDevicesWithOptions(request, runtime);
   }
 
+  /**
+   * @param request RejectChatRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return RejectChatResponse
+   */
+  async rejectChatWithOptions(request: RejectChatRequest, runtime: $Util.RuntimeOptions): Promise<RejectChatResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.jobId)) {
+      query["JobId"] = request.jobId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "RejectChat",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<RejectChatResponse>(await this.callApi(params, req, runtime), new RejectChatResponse({}));
+  }
+
+  /**
+   * @param request RejectChatRequest
+   * @return RejectChatResponse
+   */
+  async rejectChat(request: RejectChatRequest): Promise<RejectChatResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.rejectChatWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request RejectTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return RejectTicketResponse
+   */
+  async rejectTicketWithOptions(request: RejectTicketRequest, runtime: $Util.RuntimeOptions): Promise<RejectTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "RejectTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<RejectTicketResponse>(await this.callApi(params, req, runtime), new RejectTicketResponse({}));
+  }
+
+  /**
+   * @param request RejectTicketRequest
+   * @return RejectTicketResponse
+   */
+  async rejectTicket(request: RejectTicketRequest): Promise<RejectTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.rejectTicketWithOptions(request, runtime);
+  }
+
   /**
    * @param request ReleaseCallRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -41178,6 +44378,60 @@ export default class Client extends OpenApi {
     return await this.releaseCallWithOptions(request, runtime);
   }
 
+  /**
+   * @param request ReleaseChatRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ReleaseChatResponse
+   */
+  async releaseChatWithOptions(request: ReleaseChatRequest, runtime: $Util.RuntimeOptions): Promise<ReleaseChatResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.jobId)) {
+      query["JobId"] = request.jobId;
+    }
+
+    if (!Util.isUnset(request.token)) {
+      query["Token"] = request.token;
+    }
+
+    if (!Util.isUnset(request.userId)) {
+      query["UserId"] = request.userId;
+    }
+
+    if (!Util.isUnset(request.userType)) {
+      query["UserType"] = request.userType;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ReleaseChat",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ReleaseChatResponse>(await this.callApi(params, req, runtime), new ReleaseChatResponse({}));
+  }
+
+  /**
+   * @param request ReleaseChatRequest
+   * @return ReleaseChatResponse
+   */
+  async releaseChat(request: ReleaseChatRequest): Promise<ReleaseChatResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.releaseChatWithOptions(request, runtime);
+  }
+
   /**
    * @summary 编辑呼入控制号码
    *
@@ -41742,6 +44996,52 @@ export default class Client extends OpenApi {
     return await this.restoreArchivedRecordingsWithOptions(request, runtime);
   }
 
+  /**
+   * @param request ResubmitTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return ResubmitTicketResponse
+   */
+  async resubmitTicketWithOptions(request: ResubmitTicketRequest, runtime: $Util.RuntimeOptions): Promise<ResubmitTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ResubmitTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ResubmitTicketResponse>(await this.callApi(params, req, runtime), new ResubmitTicketResponse({}));
+  }
+
+  /**
+   * @param request ResubmitTicketRequest
+   * @return ResubmitTicketResponse
+   */
+  async resubmitTicket(request: ResubmitTicketRequest): Promise<ResubmitTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.resubmitTicketWithOptions(request, runtime);
+  }
+
   /**
    * @summary 恢复预测式外呼活动
    *
@@ -42782,6 +46082,106 @@ export default class Client extends OpenApi {
     return await this.takeBreakWithOptions(request, runtime);
   }
 
+  /**
+   * @param request TerminateTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return TerminateTicketResponse
+   */
+  async terminateTicketWithOptions(request: TerminateTicketRequest, runtime: $Util.RuntimeOptions): Promise<TerminateTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "TerminateTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<TerminateTicketResponse>(await this.callApi(params, req, runtime), new TerminateTicketResponse({}));
+  }
+
+  /**
+   * @param request TerminateTicketRequest
+   * @return TerminateTicketResponse
+   */
+  async terminateTicket(request: TerminateTicketRequest): Promise<TerminateTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.terminateTicketWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request TransferTicketTaskRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return TransferTicketTaskResponse
+   */
+  async transferTicketTaskWithOptions(request: TransferTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<TransferTicketTaskResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.assignee)) {
+      query["Assignee"] = request.assignee;
+    }
+
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.taskId)) {
+      query["TaskId"] = request.taskId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "TransferTicketTask",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<TransferTicketTaskResponse>(await this.callApi(params, req, runtime), new TransferTicketTaskResponse({}));
+  }
+
+  /**
+   * @param request TransferTicketTaskRequest
+   * @return TransferTicketTaskResponse
+   */
+  async transferTicketTask(request: TransferTicketTaskRequest): Promise<TransferTicketTaskResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.transferTicketTaskWithOptions(request, runtime);
+  }
+
   /**
    * @param request UnmuteCallRequest
    * @param runtime runtime options for this request RuntimeOptions
@@ -43058,4 +46458,104 @@ export default class Client extends OpenApi {
     return await this.updateSchemaPropertyWithOptions(request, runtime);
   }
 
+  /**
+   * @param request UpdateTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return UpdateTicketResponse
+   */
+  async updateTicketWithOptions(request: UpdateTicketRequest, runtime: $Util.RuntimeOptions): Promise<UpdateTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.context)) {
+      query["Context"] = request.context;
+    }
+
+    if (!Util.isUnset(request.customerId)) {
+      query["CustomerId"] = request.customerId;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    if (!Util.isUnset(request.title)) {
+      query["Title"] = request.title;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "UpdateTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<UpdateTicketResponse>(await this.callApi(params, req, runtime), new UpdateTicketResponse({}));
+  }
+
+  /**
+   * @param request UpdateTicketRequest
+   * @return UpdateTicketResponse
+   */
+  async updateTicket(request: UpdateTicketRequest): Promise<UpdateTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.updateTicketWithOptions(request, runtime);
+  }
+
+  /**
+   * @param request WithdrawTicketRequest
+   * @param runtime runtime options for this request RuntimeOptions
+   * @return WithdrawTicketResponse
+   */
+  async withdrawTicketWithOptions(request: WithdrawTicketRequest, runtime: $Util.RuntimeOptions): Promise<WithdrawTicketResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.comment)) {
+      query["Comment"] = request.comment;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.ticketId)) {
+      query["TicketId"] = request.ticketId;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "WithdrawTicket",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<WithdrawTicketResponse>(await this.callApi(params, req, runtime), new WithdrawTicketResponse({}));
+  }
+
+  /**
+   * @param request WithdrawTicketRequest
+   * @return WithdrawTicketResponse
+   */
+  async withdrawTicket(request: WithdrawTicketRequest): Promise<WithdrawTicketResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.withdrawTicketWithOptions(request, runtime);
+  }
+
 }