@alicloud/ccc20200701 2.19.1 → 2.21.0

package/dist/client.d.ts

@@ -552,6 +552,56 @@ export declare class AddSkillGroupsToUserResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class AddTicketTaskRequest extends $tea.Model {
+    assignee?: string;
+    comment?: string;
+    instanceId?: string;
+    position?: string;
+    taskId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AddTicketTaskResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AddTicketTaskResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: AddTicketTaskResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class AddUsersToSkillGroupRequest extends $tea.Model {
     instanceId?: string;
     skillGroupId?: string;
@@ -1733,6 +1783,56 @@ export declare class CreateSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class CreateTicketRequest extends $tea.Model {
+    contactId?: string;
+    context?: string;
+    customerId?: string;
+    instanceId?: string;
+    source?: string;
+    templateId?: string;
+    title?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class CreateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class CreateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: CreateTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class CreateUserRequest extends $tea.Model {
     avatarUrl?: string;
     displayId?: string;
@@ -2213,6 +2313,98 @@ export declare class DeleteSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class DeleteTicketRequest extends $tea.Model {
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DeleteTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DeleteTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DeleteTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class DisableSchemaPropertyRequest extends $tea.Model {
     instanceId?: string;
     propertyName?: string;
@@ -2260,6 +2452,52 @@ export declare class DisableSchemaPropertyResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class DisableTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DisableTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class DisableTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: DisableTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class DiscardEditingContactFlowRequest extends $tea.Model {
     contactFlowId?: string;
     draftId?: string;
@@ -2352,6 +2590,52 @@ export declare class EnableSchemaPropertyResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class EnableTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class EnableTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class EnableTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: EnableTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class EndConferenceRequest extends $tea.Model {
     instanceId?: string;
     jobId?: string;
@@ -3673,9 +3957,9 @@ export declare class GetSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsRequest extends $tea.Model {
+export declare class GetTicketRequest extends $tea.Model {
     instanceId?: string;
-    userId?: string;
+    ticketId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -3686,9 +3970,9 @@ export declare class GetTurnCredentialsRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsResponseBody extends $tea.Model {
+export declare class GetTicketResponseBody extends $tea.Model {
     code?: string;
-    data?: GetTurnCredentialsResponseBodyData;
+    data?: GetTicketResponseBodyData;
     httpStatusCode?: number;
     message?: string;
     params?: string[];
@@ -3703,12 +3987,12 @@ export declare class GetTurnCredentialsResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnCredentialsResponse extends $tea.Model {
+export declare class GetTicketResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: GetTurnCredentialsResponseBody;
+    body?: GetTicketResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -3719,8 +4003,18 @@ export declare class GetTurnCredentialsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnServerListRequest extends $tea.Model {
+export declare class GetTicketSummaryReportRequest extends $tea.Model {
+    assignee?: string;
+    assigneeType?: string;
+    categoryId?: string;
+    creator?: string;
+    endTime?: number;
     instanceId?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    participant?: string;
+    startTime?: number;
+    state?: string;
     static names(): {
         [key: string]: string;
     };
@@ -3731,7 +4025,144 @@ export declare class GetTurnServerListRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetTurnServerListResponseBody extends $tea.Model {
+export declare class GetTicketSummaryReportResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTicketSummaryReportResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketSummaryReportResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTicketSummaryReportResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateRequest extends $tea.Model {
+    instanceId?: string;
+    templateId?: string;
+    templateVersion?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTicketTemplateResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTicketTemplateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsRequest extends $tea.Model {
+    instanceId?: string;
+    userId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetTurnCredentialsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnCredentialsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: GetTurnCredentialsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnServerListRequest extends $tea.Model {
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTurnServerListResponseBody extends $tea.Model {
     code?: string;
     data?: string;
     httpStatusCode?: number;
@@ -5094,6 +5525,51 @@ export declare class ListCasesResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCommonTicketFieldsRequest extends $tea.Model {
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCommonTicketFieldsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListCommonTicketFieldsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListCommonTicketFieldsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListCommonTicketFieldsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListConfigItemsRequest extends $tea.Model {
     instanceId?: string;
     objectId?: string;
@@ -6851,10 +7327,9 @@ export declare class ListSkillLevelsOfUserResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUnassignedNumbersRequest extends $tea.Model {
-    pageNumber?: number;
-    pageSize?: number;
-    searchPattern?: string;
+export declare class ListTicketTasksRequest extends $tea.Model {
+    instanceId?: string;
+    ticketId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -6865,11 +7340,12 @@ export declare class ListUnassignedNumbersRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUnassignedNumbersResponseBody extends $tea.Model {
+export declare class ListTicketTasksResponseBody extends $tea.Model {
     code?: string;
-    data?: ListUnassignedNumbersResponseBodyData;
+    data?: ListTicketTasksResponseBodyData[];
     httpStatusCode?: number;
     message?: string;
+    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -6881,12 +7357,12 @@ export declare class ListUnassignedNumbersResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUnassignedNumbersResponse extends $tea.Model {
+export declare class ListTicketTasksResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ListUnassignedNumbersResponseBody;
+    body?: ListTicketTasksResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -6897,13 +7373,13 @@ export declare class ListUnassignedNumbersResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUserLevelsOfSkillGroupRequest extends $tea.Model {
+export declare class ListTicketTemplatesRequest extends $tea.Model {
+    categoryId?: string;
     instanceId?: string;
-    isMember?: boolean;
     pageNumber?: number;
     pageSize?: number;
     searchPattern?: string;
-    skillGroupId?: string;
+    state?: string;
     static names(): {
         [key: string]: string;
     };
@@ -6914,11 +7390,12 @@ export declare class ListUserLevelsOfSkillGroupRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUserLevelsOfSkillGroupResponseBody extends $tea.Model {
+export declare class ListTicketTemplatesResponseBody extends $tea.Model {
     code?: string;
-    data?: ListUserLevelsOfSkillGroupResponseBodyData;
+    data?: ListTicketTemplatesResponseBodyData;
     httpStatusCode?: number;
     message?: string;
+    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -6930,12 +7407,12 @@ export declare class ListUserLevelsOfSkillGroupResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUserLevelsOfSkillGroupResponse extends $tea.Model {
+export declare class ListTicketTemplatesResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ListUserLevelsOfSkillGroupResponseBody;
+    body?: ListTicketTemplatesResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -6946,12 +7423,22 @@ export declare class ListUserLevelsOfSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUsersRequest extends $tea.Model {
+export declare class ListTicketsRequest extends $tea.Model {
+    assignee?: string;
+    assigneeType?: string;
+    categoryId?: string;
+    creator?: string;
+    customerId?: string;
+    endTime?: number;
     instanceId?: string;
+    jobIdList?: string;
     pageNumber?: number;
     pageSize?: number;
-    searchPattern?: string;
-    skillGroupId?: string;
+    participant?: string;
+    startTime?: number;
+    state?: string;
+    ticketId?: string;
+    title?: string;
     static names(): {
         [key: string]: string;
     };
@@ -6962,12 +7449,11 @@ export declare class ListUsersRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUsersResponseBody extends $tea.Model {
+export declare class ListTicketsResponseBody extends $tea.Model {
     code?: string;
-    data?: ListUsersResponseBodyData;
+    data?: ListTicketsResponseBodyData;
     httpStatusCode?: number;
     message?: string;
-    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -6979,12 +7465,12 @@ export declare class ListUsersResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListUsersResponse extends $tea.Model {
+export declare class ListTicketsResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ListUsersResponseBody;
+    body?: ListTicketsResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -6995,15 +7481,10 @@ export declare class ListUsersResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListVoicemailsRequest extends $tea.Model {
-    caller?: string;
-    contactId?: string;
-    endTime?: number;
-    instanceId?: string;
-    name?: string;
+export declare class ListUnassignedNumbersRequest extends $tea.Model {
     pageNumber?: number;
     pageSize?: number;
-    startTime?: number;
+    searchPattern?: string;
     static names(): {
         [key: string]: string;
     };
@@ -7014,9 +7495,9 @@ export declare class ListVoicemailsRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListVoicemailsResponseBody extends $tea.Model {
+export declare class ListUnassignedNumbersResponseBody extends $tea.Model {
     code?: string;
-    data?: ListVoicemailsResponseBodyData;
+    data?: ListUnassignedNumbersResponseBodyData;
     httpStatusCode?: number;
     message?: string;
     requestId?: string;
@@ -7030,12 +7511,12 @@ export declare class ListVoicemailsResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ListVoicemailsResponse extends $tea.Model {
+export declare class ListUnassignedNumbersResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ListVoicemailsResponseBody;
+    body?: ListUnassignedNumbersResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -7046,16 +7527,13 @@ export declare class ListVoicemailsResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class MakeCallRequest extends $tea.Model {
-    callee?: string;
-    caller?: string;
-    deviceId?: string;
+export declare class ListUserLevelsOfSkillGroupRequest extends $tea.Model {
     instanceId?: string;
-    maskedCallee?: string;
-    mediaType?: string;
-    tags?: string;
-    timeoutSeconds?: number;
-    userId?: string;
+    isMember?: boolean;
+    pageNumber?: number;
+    pageSize?: number;
+    searchPattern?: string;
+    skillGroupId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -7066,12 +7544,11 @@ export declare class MakeCallRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class MakeCallResponseBody extends $tea.Model {
+export declare class ListUserLevelsOfSkillGroupResponseBody extends $tea.Model {
     code?: string;
-    data?: MakeCallResponseBodyData;
+    data?: ListUserLevelsOfSkillGroupResponseBodyData;
     httpStatusCode?: number;
     message?: string;
-    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -7083,12 +7560,12 @@ export declare class MakeCallResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class MakeCallResponse extends $tea.Model {
+export declare class ListUserLevelsOfSkillGroupResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: MakeCallResponseBody;
+    body?: ListUserLevelsOfSkillGroupResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -7099,13 +7576,12 @@ export declare class MakeCallResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ModifyAudioFileRequest extends $tea.Model {
-    audioFileName?: string;
-    audioResourceId?: string;
+export declare class ListUsersRequest extends $tea.Model {
     instanceId?: string;
-    name?: string;
-    ossFileKey?: string;
-    usage?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    searchPattern?: string;
+    skillGroupId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -7116,9 +7592,163 @@ export declare class ModifyAudioFileRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ModifyAudioFileResponseBody extends $tea.Model {
+export declare class ListUsersResponseBody extends $tea.Model {
     code?: string;
-    data?: string;
+    data?: ListUsersResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListUsersResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListUsersResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsRequest extends $tea.Model {
+    caller?: string;
+    contactId?: string;
+    endTime?: number;
+    instanceId?: string;
+    name?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    startTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListVoicemailsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ListVoicemailsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class MakeCallRequest extends $tea.Model {
+    callee?: string;
+    caller?: string;
+    deviceId?: string;
+    instanceId?: string;
+    maskedCallee?: string;
+    mediaType?: string;
+    tags?: string;
+    timeoutSeconds?: number;
+    userId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class MakeCallResponseBody extends $tea.Model {
+    code?: string;
+    data?: MakeCallResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class MakeCallResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: MakeCallResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ModifyAudioFileRequest extends $tea.Model {
+    audioFileName?: string;
+    audioResourceId?: string;
+    instanceId?: string;
+    name?: string;
+    ossFileKey?: string;
+    usage?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ModifyAudioFileResponseBody extends $tea.Model {
+    code?: string;
+    data?: string;
     httpStatusCode?: number;
     message?: string;
     requestId?: string;
@@ -7997,6 +8627,97 @@ export declare class RegisterDevicesResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class RejectChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectChatResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: RejectChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class RejectTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: RejectTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ReleaseCallRequest extends $tea.Model {
     channelId?: string;
     deviceId?: string;
@@ -8046,6 +8767,53 @@ export declare class ReleaseCallResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ReleaseChatRequest extends $tea.Model {
+    instanceId?: string;
+    jobId?: string;
+    token?: string;
+    userId?: string;
+    userType?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ReleaseChatResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ReleaseChatResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ReleaseChatResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class RemoveBlacklistCallTaggingRequest extends $tea.Model {
     instanceId?: string;
     jobId?: string;
@@ -8472,12 +9240,57 @@ export declare class ResetAgentStateRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ResetAgentStateResponseBody extends $tea.Model {
+export declare class ResetAgentStateResponseBody extends $tea.Model {
+    code?: string;
+    data?: ResetAgentStateResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ResetAgentStateResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: ResetAgentStateResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ResetUserPasswordRequest extends $tea.Model {
+    instanceId?: string;
+    password?: string;
+    userId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ResetUserPasswordResponseBody extends $tea.Model {
     code?: string;
-    data?: ResetAgentStateResponseBodyData;
     httpStatusCode?: number;
     message?: string;
-    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -8489,12 +9302,12 @@ export declare class ResetAgentStateResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ResetAgentStateResponse extends $tea.Model {
+export declare class ResetUserPasswordResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ResetAgentStateResponseBody;
+    body?: ResetUserPasswordResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -8505,10 +9318,9 @@ export declare class ResetAgentStateResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ResetUserPasswordRequest extends $tea.Model {
+export declare class RestoreArchivedRecordingsRequest extends $tea.Model {
+    contactIds?: string;
     instanceId?: string;
-    password?: string;
-    userId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -8519,8 +9331,9 @@ export declare class ResetUserPasswordRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ResetUserPasswordResponseBody extends $tea.Model {
+export declare class RestoreArchivedRecordingsResponseBody extends $tea.Model {
     code?: string;
+    data?: RestoreArchivedRecordingsResponseBodyData[];
     httpStatusCode?: number;
     message?: string;
     requestId?: string;
@@ -8534,12 +9347,12 @@ export declare class ResetUserPasswordResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class ResetUserPasswordResponse extends $tea.Model {
+export declare class RestoreArchivedRecordingsResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: ResetUserPasswordResponseBody;
+    body?: RestoreArchivedRecordingsResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -8550,9 +9363,10 @@ export declare class ResetUserPasswordResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class RestoreArchivedRecordingsRequest extends $tea.Model {
-    contactIds?: string;
+export declare class ResubmitTicketRequest extends $tea.Model {
+    comment?: string;
     instanceId?: string;
+    ticketId?: string;
     static names(): {
         [key: string]: string;
     };
@@ -8563,11 +9377,12 @@ export declare class RestoreArchivedRecordingsRequest extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class RestoreArchivedRecordingsResponseBody extends $tea.Model {
+export declare class ResubmitTicketResponseBody extends $tea.Model {
     code?: string;
-    data?: RestoreArchivedRecordingsResponseBodyData[];
+    data?: any;
     httpStatusCode?: number;
     message?: string;
+    params?: string[];
     requestId?: string;
     static names(): {
         [key: string]: string;
@@ -8579,12 +9394,12 @@ export declare class RestoreArchivedRecordingsResponseBody extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class RestoreArchivedRecordingsResponse extends $tea.Model {
+export declare class ResubmitTicketResponse extends $tea.Model {
     headers?: {
         [key: string]: string;
     };
     statusCode?: number;
-    body?: RestoreArchivedRecordingsResponseBody;
+    body?: ResubmitTicketResponseBody;
     static names(): {
         [key: string]: string;
     };
@@ -9537,6 +10352,102 @@ export declare class TakeBreakResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class TerminateTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TerminateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TerminateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: TerminateTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskRequest extends $tea.Model {
+    assignee?: string;
+    comment?: string;
+    instanceId?: string;
+    taskId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class TransferTicketTaskResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: TransferTicketTaskResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class UnmuteCallRequest extends $tea.Model {
     channelId?: string;
     deviceId?: string;
@@ -9789,6 +10700,102 @@ export declare class UpdateSchemaPropertyResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class UpdateTicketRequest extends $tea.Model {
+    context?: string;
+    customerId?: string;
+    instanceId?: string;
+    ticketId?: string;
+    title?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: UpdateTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class WithdrawTicketRequest extends $tea.Model {
+    comment?: string;
+    instanceId?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class WithdrawTicketResponseBody extends $tea.Model {
+    code?: string;
+    data?: any;
+    httpStatusCode?: number;
+    message?: string;
+    params?: string[];
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class WithdrawTicketResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: WithdrawTicketResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class AddCasesRequestCaseList extends $tea.Model {
     caller?: string;
     customVariables?: string;
@@ -11439,12 +12446,111 @@ export declare class GetSchemaResponseBodyData extends $tea.Model {
     createdTime?: string;
     deleted?: boolean;
     description?: string;
-    id?: string;
-    instanceId?: string;
-    properties?: {
-        [key: string]: DataPropertiesValue;
-    };
-    updatedTime?: string;
+    id?: string;
+    instanceId?: string;
+    properties?: {
+        [key: string]: DataPropertiesValue;
+    };
+    updatedTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetSkillGroupResponseBodyData extends $tea.Model {
+    description?: string;
+    displayName?: string;
+    instanceId?: string;
+    mediaType?: string;
+    name?: string;
+    skillGroupId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketResponseBodyData extends $tea.Model {
+    assignee?: string;
+    assigneeName?: string;
+    categoryId?: string;
+    categoryName?: string;
+    closeCode?: string;
+    comment?: string;
+    context?: string;
+    createdTime?: number;
+    creator?: string;
+    creatorName?: string;
+    currentTaskId?: string;
+    currentTaskName?: string;
+    currentTaskStartTime?: number;
+    customerId?: string;
+    endTime?: number;
+    instanceId?: string;
+    jobId?: string;
+    source?: string;
+    startTime?: number;
+    state?: string;
+    templateId?: string;
+    templateVersion?: string;
+    ticketId?: string;
+    title?: string;
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketSummaryReportResponseBodyData extends $tea.Model {
+    ticketsAssigned?: string;
+    ticketsCreated?: string;
+    ticketsParticipated?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetTicketTemplateResponseBodyDataTicketFields extends $tea.Model {
+    array?: boolean;
+    attributes?: string;
+    createdTime?: number;
+    creator?: string;
+    dataType?: string;
+    description?: string;
+    disabled?: boolean;
+    displayName?: string;
+    displayOrder?: number;
+    editorType?: string;
+    maxLength?: number;
+    maximum?: number;
+    minLength?: number;
+    minimum?: number;
+    name?: string;
+    pattern?: string;
+    patternErrorMessage?: string;
+    readOnly?: boolean;
+    required?: boolean;
+    system?: boolean;
+    updatedTime?: number;
     static names(): {
         [key: string]: string;
     };
@@ -11455,13 +12561,16 @@ export declare class GetSchemaResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class GetSkillGroupResponseBodyData extends $tea.Model {
-    description?: string;
-    displayName?: string;
+export declare class GetTicketTemplateResponseBodyData extends $tea.Model {
+    categoryId?: string;
+    editor?: string;
     instanceId?: string;
-    mediaType?: string;
     name?: string;
-    skillGroupId?: string;
+    processDefinition?: string;
+    state?: string;
+    templateId?: string;
+    ticketFields?: GetTicketTemplateResponseBodyDataTicketFields[];
+    updatedTime?: number;
     static names(): {
         [key: string]: string;
     };
@@ -12475,6 +13584,24 @@ export declare class ListCasesResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListCommonTicketFieldsResponseBodyData extends $tea.Model {
+    createdTime?: string;
+    id?: string;
+    instanceId?: string;
+    properties?: {
+        [key: string]: DataPropertiesValue;
+    };
+    updatedTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListConfigItemsResponseBodyData extends $tea.Model {
     instanceId?: string;
     name?: string;
@@ -15153,6 +16280,151 @@ export declare class ListSkillLevelsOfUserResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListTicketTasksResponseBodyData extends $tea.Model {
+    action?: string;
+    assignee?: string;
+    assigneeName?: string;
+    comment?: string;
+    endTime?: number;
+    fileKeys?: string[];
+    fileUrls?: string[];
+    instanceId?: string;
+    startTime?: number;
+    taskDefinitionNodeId?: string;
+    taskDefinitionNodeType?: string;
+    taskId?: string;
+    taskName?: string;
+    ticketId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketTemplatesResponseBodyDataListTicketFields extends $tea.Model {
+    array?: boolean;
+    attribute?: string;
+    createdTime?: number;
+    creator?: string;
+    dataType?: string;
+    description?: string;
+    disabled?: boolean;
+    displayName?: string;
+    displayOrder?: number;
+    editorType?: string;
+    maxLength?: number;
+    maximum?: number;
+    minLength?: number;
+    minimum?: number;
+    name?: string;
+    pattern?: string;
+    patternErrorMessage?: string;
+    readOnly?: boolean;
+    required?: boolean;
+    system?: boolean;
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketTemplatesResponseBodyDataList extends $tea.Model {
+    appliedVersion?: string;
+    categoryId?: string;
+    editor?: string;
+    instanceId?: string;
+    latestVersion?: string;
+    name?: string;
+    processDefinition?: string;
+    state?: string;
+    templateId?: string;
+    ticketFields?: ListTicketTemplatesResponseBodyDataListTicketFields[];
+    updatedTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketTemplatesResponseBodyData extends $tea.Model {
+    list?: ListTicketTemplatesResponseBodyDataList[];
+    pageNumber?: number;
+    pageSize?: number;
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponseBodyDataList extends $tea.Model {
+    assignee?: string;
+    assigneeName?: string;
+    categoryId?: string;
+    categoryName?: string;
+    closeCode?: string;
+    comment?: string;
+    context?: string;
+    createdTime?: string;
+    creator?: string;
+    creatorName?: string;
+    currentTaskId?: string;
+    currentTaskName?: string;
+    currentTaskStartTime?: number;
+    customerId?: string;
+    endTime?: number;
+    instanceId?: string;
+    jobId?: string;
+    source?: string;
+    startTime?: number;
+    state?: string;
+    templateId?: string;
+    templateVersion?: string;
+    ticketId?: string;
+    title?: string;
+    updatedTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListTicketsResponseBodyData extends $tea.Model {
+    list?: ListTicketsResponseBodyDataList[];
+    pageNumber?: number;
+    pageSize?: number;
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListUnassignedNumbersResponseBodyDataList extends $tea.Model {
     city?: string;
     number?: string;
@@ -16725,6 +17997,17 @@ export default class Client extends OpenApi {
      * @return AddSkillGroupsToUserResponse
      */
     addSkillGroupsToUser(request: AddSkillGroupsToUserRequest): Promise<AddSkillGroupsToUserResponse>;
+    /**
+     * @param request AddTicketTaskRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return AddTicketTaskResponse
+     */
+    addTicketTaskWithOptions(request: AddTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<AddTicketTaskResponse>;
+    /**
+     * @param request AddTicketTaskRequest
+     * @return AddTicketTaskResponse
+     */
+    addTicketTask(request: AddTicketTaskRequest): Promise<AddTicketTaskResponse>;
     /**
      * @param request AddUsersToSkillGroupRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17002,6 +18285,17 @@ export default class Client extends OpenApi {
      * @return CreateSkillGroupResponse
      */
     createSkillGroup(request: CreateSkillGroupRequest): Promise<CreateSkillGroupResponse>;
+    /**
+     * @param request CreateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return CreateTicketResponse
+     */
+    createTicketWithOptions(request: CreateTicketRequest, runtime: $Util.RuntimeOptions): Promise<CreateTicketResponse>;
+    /**
+     * @param request CreateTicketRequest
+     * @return CreateTicketResponse
+     */
+    createTicket(request: CreateTicketRequest): Promise<CreateTicketResponse>;
     /**
      * @param request CreateUserRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17120,6 +18414,28 @@ export default class Client extends OpenApi {
      * @return DeleteSkillGroupResponse
      */
     deleteSkillGroup(request: DeleteSkillGroupRequest): Promise<DeleteSkillGroupResponse>;
+    /**
+     * @param request DeleteTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DeleteTicketResponse
+     */
+    deleteTicketWithOptions(request: DeleteTicketRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketResponse>;
+    /**
+     * @param request DeleteTicketRequest
+     * @return DeleteTicketResponse
+     */
+    deleteTicket(request: DeleteTicketRequest): Promise<DeleteTicketResponse>;
+    /**
+     * @param request DeleteTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DeleteTicketTemplateResponse
+     */
+    deleteTicketTemplateWithOptions(request: DeleteTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DeleteTicketTemplateResponse>;
+    /**
+     * @param request DeleteTicketTemplateRequest
+     * @return DeleteTicketTemplateResponse
+     */
+    deleteTicketTemplate(request: DeleteTicketTemplateRequest): Promise<DeleteTicketTemplateResponse>;
     /**
      * @param request DisableSchemaPropertyRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17131,6 +18447,17 @@ export default class Client extends OpenApi {
      * @return DisableSchemaPropertyResponse
      */
     disableSchemaProperty(request: DisableSchemaPropertyRequest): Promise<DisableSchemaPropertyResponse>;
+    /**
+     * @param request DisableTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return DisableTicketTemplateResponse
+     */
+    disableTicketTemplateWithOptions(request: DisableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<DisableTicketTemplateResponse>;
+    /**
+     * @param request DisableTicketTemplateRequest
+     * @return DisableTicketTemplateResponse
+     */
+    disableTicketTemplate(request: DisableTicketTemplateRequest): Promise<DisableTicketTemplateResponse>;
     /**
      * @param request DiscardEditingContactFlowRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17153,6 +18480,17 @@ export default class Client extends OpenApi {
      * @return EnableSchemaPropertyResponse
      */
     enableSchemaProperty(request: EnableSchemaPropertyRequest): Promise<EnableSchemaPropertyResponse>;
+    /**
+     * @param request EnableTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return EnableTicketTemplateResponse
+     */
+    enableTicketTemplateWithOptions(request: EnableTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<EnableTicketTemplateResponse>;
+    /**
+     * @param request EnableTicketTemplateRequest
+     * @return EnableTicketTemplateResponse
+     */
+    enableTicketTemplate(request: EnableTicketTemplateRequest): Promise<EnableTicketTemplateResponse>;
     /**
      * @param request EndConferenceRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17520,6 +18858,39 @@ export default class Client extends OpenApi {
      * @return GetSkillGroupResponse
      */
     getSkillGroup(request: GetSkillGroupRequest): Promise<GetSkillGroupResponse>;
+    /**
+     * @param request GetTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketResponse
+     */
+    getTicketWithOptions(request: GetTicketRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketResponse>;
+    /**
+     * @param request GetTicketRequest
+     * @return GetTicketResponse
+     */
+    getTicket(request: GetTicketRequest): Promise<GetTicketResponse>;
+    /**
+     * @param request GetTicketSummaryReportRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketSummaryReportResponse
+     */
+    getTicketSummaryReportWithOptions(request: GetTicketSummaryReportRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketSummaryReportResponse>;
+    /**
+     * @param request GetTicketSummaryReportRequest
+     * @return GetTicketSummaryReportResponse
+     */
+    getTicketSummaryReport(request: GetTicketSummaryReportRequest): Promise<GetTicketSummaryReportResponse>;
+    /**
+     * @param request GetTicketTemplateRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return GetTicketTemplateResponse
+     */
+    getTicketTemplateWithOptions(request: GetTicketTemplateRequest, runtime: $Util.RuntimeOptions): Promise<GetTicketTemplateResponse>;
+    /**
+     * @param request GetTicketTemplateRequest
+     * @return GetTicketTemplateResponse
+     */
+    getTicketTemplate(request: GetTicketTemplateRequest): Promise<GetTicketTemplateResponse>;
     /**
      * @param request GetTurnCredentialsRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -17903,6 +19274,17 @@ export default class Client extends OpenApi {
      * @return ListCasesResponse
      */
     listCases(request: ListCasesRequest): Promise<ListCasesResponse>;
+    /**
+     * @param request ListCommonTicketFieldsRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListCommonTicketFieldsResponse
+     */
+    listCommonTicketFieldsWithOptions(request: ListCommonTicketFieldsRequest, runtime: $Util.RuntimeOptions): Promise<ListCommonTicketFieldsResponse>;
+    /**
+     * @param request ListCommonTicketFieldsRequest
+     * @return ListCommonTicketFieldsResponse
+     */
+    listCommonTicketFields(request: ListCommonTicketFieldsRequest): Promise<ListCommonTicketFieldsResponse>;
     /**
      * @param request ListConfigItemsRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -18363,6 +19745,39 @@ export default class Client extends OpenApi {
      * @return ListSkillLevelsOfUserResponse
      */
     listSkillLevelsOfUser(request: ListSkillLevelsOfUserRequest): Promise<ListSkillLevelsOfUserResponse>;
+    /**
+     * @param request ListTicketTasksRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListTicketTasksResponse
+     */
+    listTicketTasksWithOptions(request: ListTicketTasksRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketTasksResponse>;
+    /**
+     * @param request ListTicketTasksRequest
+     * @return ListTicketTasksResponse
+     */
+    listTicketTasks(request: ListTicketTasksRequest): Promise<ListTicketTasksResponse>;
+    /**
+     * @param request ListTicketTemplatesRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListTicketTemplatesResponse
+     */
+    listTicketTemplatesWithOptions(request: ListTicketTemplatesRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketTemplatesResponse>;
+    /**
+     * @param request ListTicketTemplatesRequest
+     * @return ListTicketTemplatesResponse
+     */
+    listTicketTemplates(request: ListTicketTemplatesRequest): Promise<ListTicketTemplatesResponse>;
+    /**
+     * @param request ListTicketsRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ListTicketsResponse
+     */
+    listTicketsWithOptions(request: ListTicketsRequest, runtime: $Util.RuntimeOptions): Promise<ListTicketsResponse>;
+    /**
+     * @param request ListTicketsRequest
+     * @return ListTicketsResponse
+     */
+    listTickets(request: ListTicketsRequest): Promise<ListTicketsResponse>;
     /**
      * @summary 获取未分配号码列表
      *
@@ -18643,6 +20058,28 @@ export default class Client extends OpenApi {
      * @return RegisterDevicesResponse
      */
     registerDevices(request: RegisterDevicesRequest): Promise<RegisterDevicesResponse>;
+    /**
+     * @param request RejectChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return RejectChatResponse
+     */
+    rejectChatWithOptions(request: RejectChatRequest, runtime: $Util.RuntimeOptions): Promise<RejectChatResponse>;
+    /**
+     * @param request RejectChatRequest
+     * @return RejectChatResponse
+     */
+    rejectChat(request: RejectChatRequest): Promise<RejectChatResponse>;
+    /**
+     * @param request RejectTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return RejectTicketResponse
+     */
+    rejectTicketWithOptions(request: RejectTicketRequest, runtime: $Util.RuntimeOptions): Promise<RejectTicketResponse>;
+    /**
+     * @param request RejectTicketRequest
+     * @return RejectTicketResponse
+     */
+    rejectTicket(request: RejectTicketRequest): Promise<RejectTicketResponse>;
     /**
      * @param request ReleaseCallRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -18654,6 +20091,17 @@ export default class Client extends OpenApi {
      * @return ReleaseCallResponse
      */
     releaseCall(request: ReleaseCallRequest): Promise<ReleaseCallResponse>;
+    /**
+     * @param request ReleaseChatRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ReleaseChatResponse
+     */
+    releaseChatWithOptions(request: ReleaseChatRequest, runtime: $Util.RuntimeOptions): Promise<ReleaseChatResponse>;
+    /**
+     * @param request ReleaseChatRequest
+     * @return ReleaseChatResponse
+     */
+    releaseChat(request: ReleaseChatRequest): Promise<ReleaseChatResponse>;
     /**
      * @summary 编辑呼入控制号码
      *
@@ -18798,6 +20246,17 @@ export default class Client extends OpenApi {
      * @return RestoreArchivedRecordingsResponse
      */
     restoreArchivedRecordings(request: RestoreArchivedRecordingsRequest): Promise<RestoreArchivedRecordingsResponse>;
+    /**
+     * @param request ResubmitTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return ResubmitTicketResponse
+     */
+    resubmitTicketWithOptions(request: ResubmitTicketRequest, runtime: $Util.RuntimeOptions): Promise<ResubmitTicketResponse>;
+    /**
+     * @param request ResubmitTicketRequest
+     * @return ResubmitTicketResponse
+     */
+    resubmitTicket(request: ResubmitTicketRequest): Promise<ResubmitTicketResponse>;
     /**
      * @summary 恢复预测式外呼活动
      *
@@ -19019,6 +20478,28 @@ export default class Client extends OpenApi {
      * @return TakeBreakResponse
      */
     takeBreak(request: TakeBreakRequest): Promise<TakeBreakResponse>;
+    /**
+     * @param request TerminateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return TerminateTicketResponse
+     */
+    terminateTicketWithOptions(request: TerminateTicketRequest, runtime: $Util.RuntimeOptions): Promise<TerminateTicketResponse>;
+    /**
+     * @param request TerminateTicketRequest
+     * @return TerminateTicketResponse
+     */
+    terminateTicket(request: TerminateTicketRequest): Promise<TerminateTicketResponse>;
+    /**
+     * @param request TransferTicketTaskRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return TransferTicketTaskResponse
+     */
+    transferTicketTaskWithOptions(request: TransferTicketTaskRequest, runtime: $Util.RuntimeOptions): Promise<TransferTicketTaskResponse>;
+    /**
+     * @param request TransferTicketTaskRequest
+     * @return TransferTicketTaskResponse
+     */
+    transferTicketTask(request: TransferTicketTaskRequest): Promise<TransferTicketTaskResponse>;
     /**
      * @param request UnmuteCallRequest
      * @param runtime runtime options for this request RuntimeOptions
@@ -19082,4 +20563,26 @@ export default class Client extends OpenApi {
      * @return UpdateSchemaPropertyResponse
      */
     updateSchemaProperty(request: UpdateSchemaPropertyRequest): Promise<UpdateSchemaPropertyResponse>;
+    /**
+     * @param request UpdateTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return UpdateTicketResponse
+     */
+    updateTicketWithOptions(request: UpdateTicketRequest, runtime: $Util.RuntimeOptions): Promise<UpdateTicketResponse>;
+    /**
+     * @param request UpdateTicketRequest
+     * @return UpdateTicketResponse
+     */
+    updateTicket(request: UpdateTicketRequest): Promise<UpdateTicketResponse>;
+    /**
+     * @param request WithdrawTicketRequest
+     * @param runtime runtime options for this request RuntimeOptions
+     * @return WithdrawTicketResponse
+     */
+    withdrawTicketWithOptions(request: WithdrawTicketRequest, runtime: $Util.RuntimeOptions): Promise<WithdrawTicketResponse>;
+    /**
+     * @param request WithdrawTicketRequest
+     * @return WithdrawTicketResponse
+     */
+    withdrawTicket(request: WithdrawTicketRequest): Promise<WithdrawTicketResponse>;
 }