@alicloud/ccc20200701 2.13.0 → 2.14.0

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@alicloud/ccc20200701",
-  "version": "2.13.0",
+  "version": "2.14.0",
   "description": "",
   "main": "dist/client.js",
   "scripts": {
@@ -12,11 +12,11 @@
   "author": "Alibaba Cloud SDK",
   "license": "Apache-2.0",
   "devDependencies": {
-    "@types/node": "^12.12.26",
+    "@types/node": "^16.0.0",
     "nyc": "^15.0.0",
     "source-map-support": "^0.5.16",
-    "ts-node": "^8.6.2",
-    "typescript": "^3.7.5"
+    "ts-node": "^10.0.0",
+    "typescript": "^5"
   },
   "dependencies": {
     "@alicloud/tea-typescript": "^1.7.1",

package/src/client.ts

@@ -747,6 +747,90 @@ export class AddUsersToSkillGroupResponse extends $tea.Model {
   }
 }
 
+export class AnalyzeConversationRequest extends $tea.Model {
+  contactId?: string;
+  fieldListJson?: string;
+  instanceId?: string;
+  taskListJson?: string;
+  static names(): { [key: string]: string } {
+    return {
+      contactId: 'ContactId',
+      fieldListJson: 'FieldListJson',
+      instanceId: 'InstanceId',
+      taskListJson: 'TaskListJson',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      contactId: 'string',
+      fieldListJson: 'string',
+      instanceId: 'string',
+      taskListJson: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class AnalyzeConversationResponseBody extends $tea.Model {
+  code?: string;
+  data?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class AnalyzeConversationResponse extends $tea.Model {
+  headers?: { [key: string]: string };
+  statusCode?: number;
+  body?: AnalyzeConversationResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: AnalyzeConversationResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class AnswerCallRequest extends $tea.Model {
   deviceId?: string;
   instanceId?: string;
@@ -26577,9 +26661,19 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
   averageDialingTime?: number;
   averageTalkTime?: number;
   averageWorkTime?: number;
+  callsAbandoned?: number;
+  callsAgentHandled?: number;
   callsAnswered?: number;
   callsDialed?: number;
+  callsOffered?: number;
+  callsQueuingCancelled?: number;
+  callsQueuingFailed?: number;
+  callsQueuingFailure?: number;
+  callsQueuingOverflow?: number;
+  callsQueuingRerouted?: number;
+  callsQueuingTimeout?: number;
   callsServiceLevel30?: string;
+  callsServiceLevel30V2?: number;
   maxDialingTime?: number;
   maxTalkTime?: number;
   maxWorkTime?: number;
@@ -26588,6 +26682,7 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
   satisfactionSurveysResponded?: number;
   totalDialingTime?: number;
   totalTalkTime?: number;
+  totalWaitTime?: number;
   totalWorkTime?: number;
   static names(): { [key: string]: string } {
     return {
@@ -26595,9 +26690,19 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
       averageDialingTime: 'AverageDialingTime',
       averageTalkTime: 'AverageTalkTime',
       averageWorkTime: 'AverageWorkTime',
+      callsAbandoned: 'CallsAbandoned',
+      callsAgentHandled: 'CallsAgentHandled',
       callsAnswered: 'CallsAnswered',
       callsDialed: 'CallsDialed',
+      callsOffered: 'CallsOffered',
+      callsQueuingCancelled: 'CallsQueuingCancelled',
+      callsQueuingFailed: 'CallsQueuingFailed',
+      callsQueuingFailure: 'CallsQueuingFailure',
+      callsQueuingOverflow: 'CallsQueuingOverflow',
+      callsQueuingRerouted: 'CallsQueuingRerouted',
+      callsQueuingTimeout: 'CallsQueuingTimeout',
       callsServiceLevel30: 'CallsServiceLevel30',
+      callsServiceLevel30V2: 'CallsServiceLevel30V2',
       maxDialingTime: 'MaxDialingTime',
       maxTalkTime: 'MaxTalkTime',
       maxWorkTime: 'MaxWorkTime',
@@ -26606,6 +26711,7 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
       satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
       totalDialingTime: 'TotalDialingTime',
       totalTalkTime: 'TotalTalkTime',
+      totalWaitTime: 'TotalWaitTime',
       totalWorkTime: 'TotalWorkTime',
     };
   }
@@ -26616,9 +26722,19 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
       averageDialingTime: 'number',
       averageTalkTime: 'number',
       averageWorkTime: 'number',
+      callsAbandoned: 'number',
+      callsAgentHandled: 'number',
       callsAnswered: 'number',
       callsDialed: 'number',
+      callsOffered: 'number',
+      callsQueuingCancelled: 'number',
+      callsQueuingFailed: 'number',
+      callsQueuingFailure: 'number',
+      callsQueuingOverflow: 'number',
+      callsQueuingRerouted: 'number',
+      callsQueuingTimeout: 'number',
       callsServiceLevel30: 'string',
+      callsServiceLevel30V2: 'number',
       maxDialingTime: 'number',
       maxTalkTime: 'number',
       maxWorkTime: 'number',
@@ -26627,6 +26743,7 @@ export class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedSkillGrou
       satisfactionSurveysResponded: 'number',
       totalDialingTime: 'number',
       totalTalkTime: 'number',
+      totalWaitTime: 'number',
       totalWorkTime: 'number',
     };
   }
@@ -30175,6 +30292,47 @@ export default class Client extends OpenApi {
     return await this.addUsersToSkillGroupWithOptions(request, runtime);
   }
 
+  async analyzeConversationWithOptions(request: AnalyzeConversationRequest, runtime: $Util.RuntimeOptions): Promise<AnalyzeConversationResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.contactId)) {
+      query["ContactId"] = request.contactId;
+    }
+
+    if (!Util.isUnset(request.fieldListJson)) {
+      query["FieldListJson"] = request.fieldListJson;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.taskListJson)) {
+      query["TaskListJson"] = request.taskListJson;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "AnalyzeConversation",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<AnalyzeConversationResponse>(await this.callApi(params, req, runtime), new AnalyzeConversationResponse({}));
+  }
+
+  async analyzeConversation(request: AnalyzeConversationRequest): Promise<AnalyzeConversationResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.analyzeConversationWithOptions(request, runtime);
+  }
+
   async answerCallWithOptions(request: AnswerCallRequest, runtime: $Util.RuntimeOptions): Promise<AnswerCallResponse> {
     Util.validateModel(request);
     let query = { };