@alicloud/ccc20200701 2.13.0 → 2.14.0

package/dist/client.d.ts

@@ -427,6 +427,53 @@ export declare class AddUsersToSkillGroupResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class AnalyzeConversationRequest extends $tea.Model {
+    contactId?: string;
+    fieldListJson?: string;
+    instanceId?: string;
+    taskListJson?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AnalyzeConversationResponseBody extends $tea.Model {
+    code?: string;
+    data?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class AnalyzeConversationResponse extends $tea.Model {
+    headers?: {
+        [key: string]: string;
+    };
+    statusCode?: number;
+    body?: AnalyzeConversationResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class AnswerCallRequest extends $tea.Model {
     deviceId?: string;
     instanceId?: string;
@@ -13661,9 +13708,19 @@ export declare class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedS
     averageDialingTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    callsAbandoned?: number;
+    callsAgentHandled?: number;
     callsAnswered?: number;
     callsDialed?: number;
+    callsOffered?: number;
+    callsQueuingCancelled?: number;
+    callsQueuingFailed?: number;
+    callsQueuingFailure?: number;
+    callsQueuingOverflow?: number;
+    callsQueuingRerouted?: number;
+    callsQueuingTimeout?: number;
     callsServiceLevel30?: string;
+    callsServiceLevel30V2?: number;
     maxDialingTime?: number;
     maxTalkTime?: number;
     maxWorkTime?: number;
@@ -13672,6 +13729,7 @@ export declare class ListSkillGroupSummaryReportsSinceMidnightResponseBodyPagedS
     satisfactionSurveysResponded?: number;
     totalDialingTime?: number;
     totalTalkTime?: number;
+    totalWaitTime?: number;
     totalWorkTime?: number;
     static names(): {
         [key: string]: string;
@@ -15219,6 +15277,8 @@ export default class Client extends OpenApi {
     addSkillGroupsToUser(request: AddSkillGroupsToUserRequest): Promise<AddSkillGroupsToUserResponse>;
     addUsersToSkillGroupWithOptions(request: AddUsersToSkillGroupRequest, runtime: $Util.RuntimeOptions): Promise<AddUsersToSkillGroupResponse>;
     addUsersToSkillGroup(request: AddUsersToSkillGroupRequest): Promise<AddUsersToSkillGroupResponse>;
+    analyzeConversationWithOptions(request: AnalyzeConversationRequest, runtime: $Util.RuntimeOptions): Promise<AnalyzeConversationResponse>;
+    analyzeConversation(request: AnalyzeConversationRequest): Promise<AnalyzeConversationResponse>;
     answerCallWithOptions(request: AnswerCallRequest, runtime: $Util.RuntimeOptions): Promise<AnswerCallResponse>;
     answerCall(request: AnswerCallRequest): Promise<AnswerCallResponse>;
     appendCasesWithOptions(tmpReq: AppendCasesRequest, runtime: $Util.RuntimeOptions): Promise<AppendCasesResponse>;