@alicloud/ccc20200701 2.10.1 → 2.11.0

package/src/client.ts

@@ -3173,6 +3173,81 @@ export class ExportDoNotCallNumbersResponse extends $tea.Model {
   }
 }
 
+export class GetAccessChannelOfStagingRequest extends $tea.Model {
+  searchPattern?: string;
+  static names(): { [key: string]: string } {
+    return {
+      searchPattern: 'SearchPattern',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      searchPattern: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAccessChannelOfStagingResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetAccessChannelOfStagingResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetAccessChannelOfStagingResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetAccessChannelOfStagingResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: GetAccessChannelOfStagingResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetAccessChannelOfStagingResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetAudioFileRequest extends $tea.Model {
   audioResourceId?: string;
   instanceId?: string;
@@ -4519,10 +4594,12 @@ export class GetLoginDetailsResponse extends $tea.Model {
 
 export class GetMonoRecordingRequest extends $tea.Model {
   contactId?: string;
+  expireSeconds?: number;
   instanceId?: string;
   static names(): { [key: string]: string } {
     return {
       contactId: 'ContactId',
+      expireSeconds: 'ExpireSeconds',
       instanceId: 'InstanceId',
     };
   }
@@ -4530,6 +4607,7 @@ export class GetMonoRecordingRequest extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       contactId: 'string',
+      expireSeconds: 'number',
       instanceId: 'string',
     };
   }
@@ -5294,6 +5372,84 @@ export class GetUserResponse extends $tea.Model {
   }
 }
 
+export class GetVideoRequest extends $tea.Model {
+  contactId?: string;
+  instanceId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      contactId: 'ContactId',
+      instanceId: 'InstanceId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      contactId: 'string',
+      instanceId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetVideoResponseBody extends $tea.Model {
+  code?: string;
+  data?: GetVideoResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: GetVideoResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class GetVideoResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: GetVideoResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: GetVideoResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetVoicemailRecordingRequest extends $tea.Model {
   contactId?: string;
   instanceId?: string;
@@ -7649,6 +7805,99 @@ export class ListHistoricalAgentReportResponse extends $tea.Model {
   }
 }
 
+export class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
+  agentIdList?: string;
+  endTime?: number;
+  instanceId?: string;
+  pageNumber?: number;
+  pageSize?: number;
+  skillGroupIdList?: string;
+  startTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      agentIdList: 'AgentIdList',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      skillGroupIdList: 'SkillGroupIdList',
+      startTime: 'StartTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      agentIdList: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      pageNumber: 'number',
+      pageSize: 'number',
+      skillGroupIdList: 'string',
+      startTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalAgentSkillGroupReportResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListHistoricalAgentSkillGroupReportResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ListHistoricalAgentSkillGroupReportResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalAgentSkillGroupReportResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: ListHistoricalAgentSkillGroupReportResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListHistoricalAgentSkillGroupReportResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListHistoricalSkillGroupReportRequest extends $tea.Model {
   endTime?: number;
   instanceId?: string;
@@ -7982,25 +8231,31 @@ export class ListIntervalAgentReportResponse extends $tea.Model {
   }
 }
 
-export class ListIntervalInstanceReportRequest extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportRequest extends $tea.Model {
+  agentId?: string;
   endTime?: number;
   instanceId?: string;
   interval?: string;
+  skillGroupId?: string;
   startTime?: number;
   static names(): { [key: string]: string } {
     return {
+      agentId: 'AgentId',
       endTime: 'EndTime',
       instanceId: 'InstanceId',
       interval: 'Interval',
+      skillGroupId: 'SkillGroupId',
       startTime: 'StartTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      agentId: 'string',
       endTime: 'number',
       instanceId: 'string',
       interval: 'string',
+      skillGroupId: 'string',
       startTime: 'number',
     };
   }
@@ -8010,9 +8265,9 @@ export class ListIntervalInstanceReportRequest extends $tea.Model {
   }
 }
 
-export class ListIntervalInstanceReportResponseBody extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportResponseBody extends $tea.Model {
   code?: string;
-  data?: ListIntervalInstanceReportResponseBodyData[];
+  data?: ListIntervalAgentSkillGroupReportResponseBodyData[];
   httpStatusCode?: number;
   message?: string;
   requestId?: string;
@@ -8029,7 +8284,7 @@ export class ListIntervalInstanceReportResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: { 'type': 'array', 'itemType': ListIntervalInstanceReportResponseBodyData },
+      data: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyData },
       httpStatusCode: 'number',
       message: 'string',
       requestId: 'string',
@@ -8041,10 +8296,10 @@ export class ListIntervalInstanceReportResponseBody extends $tea.Model {
   }
 }
 
-export class ListIntervalInstanceReportResponse extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportResponse extends $tea.Model {
   headers: { [key: string]: string };
   statusCode: number;
-  body: ListIntervalInstanceReportResponseBody;
+  body: ListIntervalAgentSkillGroupReportResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -8057,7 +8312,7 @@ export class ListIntervalInstanceReportResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: ListIntervalInstanceReportResponseBody,
+      body: ListIntervalAgentSkillGroupReportResponseBody,
     };
   }
 
@@ -8066,18 +8321,16 @@ export class ListIntervalInstanceReportResponse extends $tea.Model {
   }
 }
 
-export class ListIntervalSkillGroupReportRequest extends $tea.Model {
+export class ListIntervalInstanceReportRequest extends $tea.Model {
   endTime?: number;
   instanceId?: string;
   interval?: string;
-  skillGroupId?: string;
   startTime?: number;
   static names(): { [key: string]: string } {
     return {
       endTime: 'EndTime',
       instanceId: 'InstanceId',
       interval: 'Interval',
-      skillGroupId: 'SkillGroupId',
       startTime: 'StartTime',
     };
   }
@@ -8087,7 +8340,6 @@ export class ListIntervalSkillGroupReportRequest extends $tea.Model {
       endTime: 'number',
       instanceId: 'string',
       interval: 'string',
-      skillGroupId: 'string',
       startTime: 'number',
     };
   }
@@ -8097,9 +8349,9 @@ export class ListIntervalSkillGroupReportRequest extends $tea.Model {
   }
 }
 
-export class ListIntervalSkillGroupReportResponseBody extends $tea.Model {
+export class ListIntervalInstanceReportResponseBody extends $tea.Model {
   code?: string;
-  data?: ListIntervalSkillGroupReportResponseBodyData[];
+  data?: ListIntervalInstanceReportResponseBodyData[];
   httpStatusCode?: number;
   message?: string;
   requestId?: string;
@@ -8116,7 +8368,7 @@ export class ListIntervalSkillGroupReportResponseBody extends $tea.Model {
   static types(): { [key: string]: any } {
     return {
       code: 'string',
-      data: { 'type': 'array', 'itemType': ListIntervalSkillGroupReportResponseBodyData },
+      data: { 'type': 'array', 'itemType': ListIntervalInstanceReportResponseBodyData },
       httpStatusCode: 'number',
       message: 'string',
       requestId: 'string',
@@ -8128,10 +8380,10 @@ export class ListIntervalSkillGroupReportResponseBody extends $tea.Model {
   }
 }
 
-export class ListIntervalSkillGroupReportResponse extends $tea.Model {
+export class ListIntervalInstanceReportResponse extends $tea.Model {
   headers: { [key: string]: string };
   statusCode: number;
-  body: ListIntervalSkillGroupReportResponseBody;
+  body: ListIntervalInstanceReportResponseBody;
   static names(): { [key: string]: string } {
     return {
       headers: 'headers',
@@ -8144,7 +8396,7 @@ export class ListIntervalSkillGroupReportResponse extends $tea.Model {
     return {
       headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
       statusCode: 'number',
-      body: ListIntervalSkillGroupReportResponseBody,
+      body: ListIntervalInstanceReportResponseBody,
     };
   }
 
@@ -8153,7 +8405,94 @@ export class ListIntervalSkillGroupReportResponse extends $tea.Model {
   }
 }
 
-export class ListIvrTrackingDetailsRequest extends $tea.Model {
+export class ListIntervalSkillGroupReportRequest extends $tea.Model {
+  endTime?: number;
+  instanceId?: string;
+  interval?: string;
+  skillGroupId?: string;
+  startTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      interval: 'Interval',
+      skillGroupId: 'SkillGroupId',
+      startTime: 'StartTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      endTime: 'number',
+      instanceId: 'string',
+      interval: 'string',
+      skillGroupId: 'string',
+      startTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalSkillGroupReportResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListIntervalSkillGroupReportResponseBodyData[];
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: { 'type': 'array', 'itemType': ListIntervalSkillGroupReportResponseBodyData },
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalSkillGroupReportResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: ListIntervalSkillGroupReportResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListIntervalSkillGroupReportResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIvrTrackingDetailsRequest extends $tea.Model {
   contactId?: string;
   instanceId?: string;
   pageNumber?: number;
@@ -10238,6 +10577,102 @@ export class ListUsersResponse extends $tea.Model {
   }
 }
 
+export class ListVoicemailsRequest extends $tea.Model {
+  caller?: string;
+  contactId?: string;
+  endTime?: number;
+  instanceId?: string;
+  name?: string;
+  pageNumber?: number;
+  pageSize?: number;
+  startTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      caller: 'Caller',
+      contactId: 'ContactId',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      name: 'Name',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      startTime: 'StartTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      caller: 'string',
+      contactId: 'string',
+      endTime: 'number',
+      instanceId: 'string',
+      name: 'string',
+      pageNumber: 'number',
+      pageSize: 'number',
+      startTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListVoicemailsResponseBody extends $tea.Model {
+  code?: string;
+  data?: ListVoicemailsResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ListVoicemailsResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListVoicemailsResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: ListVoicemailsResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ListVoicemailsResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class MakeCallRequest extends $tea.Model {
   callee?: string;
   caller?: string;
@@ -11423,6 +11858,84 @@ export class PollUserStatusResponse extends $tea.Model {
   }
 }
 
+export class ProcessAliMeCallbackOfStagingRequest extends $tea.Model {
+  data?: string;
+  token?: string;
+  static names(): { [key: string]: string } {
+    return {
+      data: 'Data',
+      token: 'Token',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      data: 'string',
+      token: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ProcessAliMeCallbackOfStagingResponseBody extends $tea.Model {
+  code?: string;
+  data?: ProcessAliMeCallbackOfStagingResponseBodyData;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      data: 'Data',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      data: ProcessAliMeCallbackOfStagingResponseBodyData,
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ProcessAliMeCallbackOfStagingResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: ProcessAliMeCallbackOfStagingResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: ProcessAliMeCallbackOfStagingResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class PublishContactFlowRequest extends $tea.Model {
   contactFlowId?: string;
   draftId?: string;
@@ -14501,11 +15014,104 @@ export class UnregisterDeviceResponse extends $tea.Model {
   }
 }
 
-export class UpdateConfigItemsRequest extends $tea.Model {
-  configItems?: string;
+export class UpdateCampaignRequest extends $tea.Model {
+  callableTime?: string;
+  campaignId?: string;
+  contactFlowId?: string;
+  endTime?: string;
   instanceId?: string;
-  objectId?: string;
-  objectType?: string;
+  name?: string;
+  startTime?: string;
+  strategyParameters?: string;
+  static names(): { [key: string]: string } {
+    return {
+      callableTime: 'CallableTime',
+      campaignId: 'CampaignId',
+      contactFlowId: 'ContactFlowId',
+      endTime: 'EndTime',
+      instanceId: 'InstanceId',
+      name: 'Name',
+      startTime: 'StartTime',
+      strategyParameters: 'StrategyParameters',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      callableTime: 'string',
+      campaignId: 'string',
+      contactFlowId: 'string',
+      endTime: 'string',
+      instanceId: 'string',
+      name: 'string',
+      startTime: 'string',
+      strategyParameters: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class UpdateCampaignResponseBody extends $tea.Model {
+  code?: string;
+  httpStatusCode?: number;
+  message?: string;
+  requestId?: string;
+  static names(): { [key: string]: string } {
+    return {
+      code: 'Code',
+      httpStatusCode: 'HttpStatusCode',
+      message: 'Message',
+      requestId: 'RequestId',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      code: 'string',
+      httpStatusCode: 'number',
+      message: 'string',
+      requestId: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class UpdateCampaignResponse extends $tea.Model {
+  headers: { [key: string]: string };
+  statusCode: number;
+  body: UpdateCampaignResponseBody;
+  static names(): { [key: string]: string } {
+    return {
+      headers: 'headers',
+      statusCode: 'statusCode',
+      body: 'body',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      headers: { 'type': 'map', 'keyType': 'string', 'valueType': 'string' },
+      statusCode: 'number',
+      body: UpdateCampaignResponseBody,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class UpdateConfigItemsRequest extends $tea.Model {
+  configItems?: string;
+  instanceId?: string;
+  objectId?: string;
+  objectType?: string;
   static names(): { [key: string]: string } {
     return {
       configItems: 'ConfigItems',
@@ -14617,6 +15223,7 @@ export class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.M
   callType?: string;
   channelId?: string;
   channelState?: string;
+  channelVariables?: string;
   destination?: string;
   jobId?: string;
   originator?: string;
@@ -14631,6 +15238,7 @@ export class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.M
       callType: 'CallType',
       channelId: 'ChannelId',
       channelState: 'ChannelState',
+      channelVariables: 'ChannelVariables',
       destination: 'Destination',
       jobId: 'JobId',
       originator: 'Originator',
@@ -14648,6 +15256,7 @@ export class AnswerCallResponseBodyDataCallContextChannelContexts extends $tea.M
       callType: 'string',
       channelId: 'string',
       channelState: 'string',
+      channelVariables: 'string',
       destination: 'string',
       jobId: 'string',
       originator: 'string',
@@ -15981,6 +16590,25 @@ export class EndConferenceResponseBodyData extends $tea.Model {
   }
 }
 
+export class GetAccessChannelOfStagingResponseBodyData extends $tea.Model {
+  token?: string;
+  static names(): { [key: string]: string } {
+    return {
+      token: 'Token',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      token: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetAudioFileResponseBodyData extends $tea.Model {
   audioFileName?: string;
   audioResourceId?: string;
@@ -17639,6 +18267,28 @@ export class GetUserResponseBodyData extends $tea.Model {
   }
 }
 
+export class GetVideoResponseBodyData extends $tea.Model {
+  fileName?: string;
+  fileUrl?: string;
+  static names(): { [key: string]: string } {
+    return {
+      fileName: 'FileName',
+      fileUrl: 'FileUrl',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      fileName: 'string',
+      fileUrl: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class GetVoicemailRecordingResponseBodyData extends $tea.Model {
   fileName?: string;
   fileUrl?: string;
@@ -18530,28 +19180,34 @@ export class LaunchSurveyResponseBodyData extends $tea.Model {
 }
 
 export class ListAgentStateLogsResponseBodyData extends $tea.Model {
+  breakCode?: string;
   duration?: number;
   outboundScenario?: boolean;
   startTime?: number;
   state?: string;
   stateCode?: string;
+  workMode?: string;
   static names(): { [key: string]: string } {
     return {
+      breakCode: 'BreakCode',
       duration: 'Duration',
       outboundScenario: 'OutboundScenario',
       startTime: 'StartTime',
       state: 'State',
       stateCode: 'StateCode',
+      workMode: 'WorkMode',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
+      breakCode: 'string',
       duration: 'number',
       outboundScenario: 'boolean',
       startTime: 'number',
       state: 'string',
       stateCode: 'string',
+      workMode: 'string',
     };
   }
 
@@ -19147,6 +19803,7 @@ export class ListCallDetailRecordsResponseBodyDataList extends $tea.Model {
   dialingTime?: number;
   earlyMediaState?: string;
   establishedTime?: number;
+  heldTime?: number;
   instanceId?: string;
   ivrTime?: number;
   queueTime?: number;
@@ -19182,6 +19839,7 @@ export class ListCallDetailRecordsResponseBodyDataList extends $tea.Model {
       dialingTime: 'DialingTime',
       earlyMediaState: 'EarlyMediaState',
       establishedTime: 'EstablishedTime',
+      heldTime: 'HeldTime',
       instanceId: 'InstanceId',
       ivrTime: 'IvrTime',
       queueTime: 'QueueTime',
@@ -19220,6 +19878,7 @@ export class ListCallDetailRecordsResponseBodyDataList extends $tea.Model {
       dialingTime: 'number',
       earlyMediaState: 'string',
       establishedTime: 'number',
+      heldTime: 'number',
       instanceId: 'string',
       ivrTime: 'number',
       queueTime: 'number',
@@ -20006,12 +20665,40 @@ export class ListHistoricalAgentReportResponseBodyDataListOutbound extends $tea.
   }
 }
 
+export class ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+  breakCode?: string;
+  count?: number;
+  duration?: number;
+  static names(): { [key: string]: string } {
+    return {
+      breakCode: 'BreakCode',
+      count: 'Count',
+      duration: 'Duration',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      breakCode: 'string',
+      count: 'number',
+      duration: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
   averageBreakTime?: number;
   averageHoldTime?: number;
   averageReadyTime?: number;
   averageTalkTime?: number;
   averageWorkTime?: number;
+  breakCodeDetailList?: ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList[];
+  firstCheckInTime?: number;
+  lastCheckOutTime?: number;
   maxBreakTime?: number;
   maxHoldTime?: number;
   maxReadyTime?: number;
@@ -20026,6 +20713,11 @@ export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.M
   totalCalls?: number;
   totalHoldTime?: number;
   totalLoggedInTime?: number;
+  totalOffSiteOnlineTime?: number;
+  totalOfficePhoneOnlineTime?: number;
+  totalOnSiteOnlineTime?: number;
+  totalOutboundScenarioReadyTime?: number;
+  totalOutboundScenarioTime?: number;
   totalReadyTime?: number;
   totalTalkTime?: number;
   totalWorkTime?: number;
@@ -20036,6 +20728,9 @@ export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.M
       averageReadyTime: 'AverageReadyTime',
       averageTalkTime: 'AverageTalkTime',
       averageWorkTime: 'AverageWorkTime',
+      breakCodeDetailList: 'BreakCodeDetailList',
+      firstCheckInTime: 'FirstCheckInTime',
+      lastCheckOutTime: 'LastCheckOutTime',
       maxBreakTime: 'MaxBreakTime',
       maxHoldTime: 'MaxHoldTime',
       maxReadyTime: 'MaxReadyTime',
@@ -20050,6 +20745,11 @@ export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.M
       totalCalls: 'TotalCalls',
       totalHoldTime: 'TotalHoldTime',
       totalLoggedInTime: 'TotalLoggedInTime',
+      totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+      totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+      totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+      totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+      totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
       totalReadyTime: 'TotalReadyTime',
       totalTalkTime: 'TotalTalkTime',
       totalWorkTime: 'TotalWorkTime',
@@ -20063,6 +20763,9 @@ export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.M
       averageReadyTime: 'number',
       averageTalkTime: 'number',
       averageWorkTime: 'number',
+      breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList },
+      firstCheckInTime: 'number',
+      lastCheckOutTime: 'number',
       maxBreakTime: 'number',
       maxHoldTime: 'number',
       maxReadyTime: 'number',
@@ -20077,6 +20780,11 @@ export class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.M
       totalCalls: 'number',
       totalHoldTime: 'number',
       totalLoggedInTime: 'number',
+      totalOffSiteOnlineTime: 'number',
+      totalOfficePhoneOnlineTime: 'number',
+      totalOnSiteOnlineTime: 'number',
+      totalOutboundScenarioReadyTime: 'number',
+      totalOutboundScenarioTime: 'number',
       totalReadyTime: 'number',
       totalTalkTime: 'number',
       totalWorkTime: 'number',
@@ -20156,19 +20864,72 @@ export class ListHistoricalAgentReportResponseBodyData extends $tea.Model {
   }
 }
 
-export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
-  abandonRate?: number;
-  averageAbandonTime?: number;
-  averageAbandonedInQueueTime?: number;
-  averageAbandonedInRingTime?: number;
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+  agentAnswerRate?: number;
+  answerRate?: number;
+  averageCustomerRingTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  callsAnswered?: number;
+  callsCustomerHandled?: number;
+  callsDialed?: number;
+  customerHandleRate?: number;
+  maxCustomerRingTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  totalCustomerRingTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      agentAnswerRate: 'AgentAnswerRate',
+      answerRate: 'AnswerRate',
+      averageCustomerRingTime: 'AverageCustomerRingTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      callsAnswered: 'CallsAnswered',
+      callsCustomerHandled: 'CallsCustomerHandled',
+      callsDialed: 'CallsDialed',
+      customerHandleRate: 'CustomerHandleRate',
+      maxCustomerRingTime: 'MaxCustomerRingTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      totalCustomerRingTime: 'TotalCustomerRingTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      agentAnswerRate: 'number',
+      answerRate: 'number',
+      averageCustomerRingTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      callsAnswered: 'number',
+      callsCustomerHandled: 'number',
+      callsDialed: 'number',
+      customerHandleRate: 'number',
+      maxCustomerRingTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      totalCustomerRingTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
   averageHoldTime?: number;
   averageRingTime?: number;
   averageTalkTime?: number;
-  averageWaitTime?: number;
   averageWorkTime?: number;
-  callsAbandoned?: number;
-  callsAbandonedInQueue?: number;
-  callsAbandonedInRing?: number;
   callsAttendedTransferIn?: number;
   callsAttendedTransferOut?: number;
   callsBlindTransferIn?: number;
@@ -20176,46 +20937,26 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
   callsHandled?: number;
   callsHold?: number;
   callsOffered?: number;
-  callsOverflow?: number;
-  callsQueued?: number;
   callsRinged?: number;
-  callsTimeout?: number;
   handleRate?: number;
-  maxAbandonTime?: number;
-  maxAbandonedInQueueTime?: number;
-  maxAbandonedInRingTime?: number;
   maxHoldTime?: number;
   maxRingTime?: number;
   maxTalkTime?: number;
-  maxWaitTime?: number;
   maxWorkTime?: number;
   satisfactionIndex?: number;
   satisfactionRate?: number;
   satisfactionSurveysOffered?: number;
   satisfactionSurveysResponded?: number;
-  serviceLevel20?: number;
-  totalAbandonTime?: number;
-  totalAbandonedInQueueTime?: number;
-  totalAbandonedInRingTime?: number;
   totalHoldTime?: number;
   totalRingTime?: number;
   totalTalkTime?: number;
-  totalWaitTime?: number;
   totalWorkTime?: number;
   static names(): { [key: string]: string } {
     return {
-      abandonRate: 'AbandonRate',
-      averageAbandonTime: 'AverageAbandonTime',
-      averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
-      averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
       averageHoldTime: 'AverageHoldTime',
       averageRingTime: 'AverageRingTime',
       averageTalkTime: 'AverageTalkTime',
-      averageWaitTime: 'AverageWaitTime',
       averageWorkTime: 'AverageWorkTime',
-      callsAbandoned: 'CallsAbandoned',
-      callsAbandonedInQueue: 'CallsAbandonedInQueue',
-      callsAbandonedInRing: 'CallsAbandonedInRing',
       callsAttendedTransferIn: 'CallsAttendedTransferIn',
       callsAttendedTransferOut: 'CallsAttendedTransferOut',
       callsBlindTransferIn: 'CallsBlindTransferIn',
@@ -20223,49 +20964,29 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
       callsHandled: 'CallsHandled',
       callsHold: 'CallsHold',
       callsOffered: 'CallsOffered',
-      callsOverflow: 'CallsOverflow',
-      callsQueued: 'CallsQueued',
       callsRinged: 'CallsRinged',
-      callsTimeout: 'CallsTimeout',
       handleRate: 'HandleRate',
-      maxAbandonTime: 'MaxAbandonTime',
-      maxAbandonedInQueueTime: 'MaxAbandonedInQueueTime',
-      maxAbandonedInRingTime: 'MaxAbandonedInRingTime',
       maxHoldTime: 'MaxHoldTime',
       maxRingTime: 'MaxRingTime',
       maxTalkTime: 'MaxTalkTime',
-      maxWaitTime: 'MaxWaitTime',
       maxWorkTime: 'MaxWorkTime',
       satisfactionIndex: 'SatisfactionIndex',
       satisfactionRate: 'SatisfactionRate',
       satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
       satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
-      serviceLevel20: 'ServiceLevel20',
-      totalAbandonTime: 'TotalAbandonTime',
-      totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
-      totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
       totalHoldTime: 'TotalHoldTime',
       totalRingTime: 'TotalRingTime',
       totalTalkTime: 'TotalTalkTime',
-      totalWaitTime: 'TotalWaitTime',
       totalWorkTime: 'TotalWorkTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      abandonRate: 'number',
-      averageAbandonTime: 'number',
-      averageAbandonedInQueueTime: 'number',
-      averageAbandonedInRingTime: 'number',
       averageHoldTime: 'number',
       averageRingTime: 'number',
       averageTalkTime: 'number',
-      averageWaitTime: 'number',
       averageWorkTime: 'number',
-      callsAbandoned: 'number',
-      callsAbandonedInQueue: 'number',
-      callsAbandonedInRing: 'number',
       callsAttendedTransferIn: 'number',
       callsAttendedTransferOut: 'number',
       callsBlindTransferIn: 'number',
@@ -20273,31 +20994,19 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
       callsHandled: 'number',
       callsHold: 'number',
       callsOffered: 'number',
-      callsOverflow: 'number',
-      callsQueued: 'number',
       callsRinged: 'number',
-      callsTimeout: 'number',
       handleRate: 'number',
-      maxAbandonTime: 'number',
-      maxAbandonedInQueueTime: 'number',
-      maxAbandonedInRingTime: 'number',
       maxHoldTime: 'number',
       maxRingTime: 'number',
       maxTalkTime: 'number',
-      maxWaitTime: 'number',
       maxWorkTime: 'number',
       satisfactionIndex: 'number',
       satisfactionRate: 'number',
       satisfactionSurveysOffered: 'number',
       satisfactionSurveysResponded: 'number',
-      serviceLevel20: 'number',
-      totalAbandonTime: 'number',
-      totalAbandonedInQueueTime: 'number',
-      totalAbandonedInRingTime: 'number',
       totalHoldTime: 'number',
       totalRingTime: 'number',
       totalTalkTime: 'number',
-      totalWaitTime: 'number',
       totalWorkTime: 'number',
     };
   }
@@ -20307,7 +21016,47 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $
   }
 }
 
-export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $tea.Model {
+  averageTalkTime?: number;
+  callsAnswered?: number;
+  callsDialed?: number;
+  callsHandled?: number;
+  callsOffered?: number;
+  callsTalk?: number;
+  maxTalkTime?: number;
+  totalTalkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      averageTalkTime: 'AverageTalkTime',
+      callsAnswered: 'CallsAnswered',
+      callsDialed: 'CallsDialed',
+      callsHandled: 'CallsHandled',
+      callsOffered: 'CallsOffered',
+      callsTalk: 'CallsTalk',
+      maxTalkTime: 'MaxTalkTime',
+      totalTalkTime: 'TotalTalkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      averageTalkTime: 'number',
+      callsAnswered: 'number',
+      callsDialed: 'number',
+      callsHandled: 'number',
+      callsOffered: 'number',
+      callsTalk: 'number',
+      maxTalkTime: 'number',
+      totalTalkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
   answerRate?: number;
   averageDialingTime?: number;
   averageHoldTime?: number;
@@ -20407,12 +21156,40 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends
   }
 }
 
-export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+  breakCode?: string;
+  count?: number;
+  duration?: number;
+  static names(): { [key: string]: string } {
+    return {
+      breakCode: 'BreakCode',
+      count: 'Count',
+      duration: 'Duration',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      breakCode: 'string',
+      count: 'number',
+      duration: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
   averageBreakTime?: number;
   averageHoldTime?: number;
   averageReadyTime?: number;
   averageTalkTime?: number;
   averageWorkTime?: number;
+  breakCodeDetailList?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
+  firstCheckInTime?: number;
+  lastCheckOutTime?: number;
   maxBreakTime?: number;
   maxHoldTime?: number;
   maxReadyTime?: number;
@@ -20427,6 +21204,8 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
   totalCalls?: number;
   totalHoldTime?: number;
   totalLoggedInTime?: number;
+  totalOutboundScenarioReadyTime?: number;
+  totalOutboundScenarioTime?: number;
   totalReadyTime?: number;
   totalTalkTime?: number;
   totalWorkTime?: number;
@@ -20437,6 +21216,9 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
       averageReadyTime: 'AverageReadyTime',
       averageTalkTime: 'AverageTalkTime',
       averageWorkTime: 'AverageWorkTime',
+      breakCodeDetailList: 'BreakCodeDetailList',
+      firstCheckInTime: 'FirstCheckInTime',
+      lastCheckOutTime: 'LastCheckOutTime',
       maxBreakTime: 'MaxBreakTime',
       maxHoldTime: 'MaxHoldTime',
       maxReadyTime: 'MaxReadyTime',
@@ -20451,6 +21233,8 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
       totalCalls: 'TotalCalls',
       totalHoldTime: 'TotalHoldTime',
       totalLoggedInTime: 'TotalLoggedInTime',
+      totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+      totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
       totalReadyTime: 'TotalReadyTime',
       totalTalkTime: 'TotalTalkTime',
       totalWorkTime: 'TotalWorkTime',
@@ -20464,6 +21248,9 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
       averageReadyTime: 'number',
       averageTalkTime: 'number',
       averageWorkTime: 'number',
+      breakCodeDetailList: { 'type': 'array', 'itemType': ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList },
+      firstCheckInTime: 'number',
+      lastCheckOutTime: 'number',
       maxBreakTime: 'number',
       maxHoldTime: 'number',
       maxReadyTime: 'number',
@@ -20478,6 +21265,8 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
       totalCalls: 'number',
       totalHoldTime: 'number',
       totalLoggedInTime: 'number',
+      totalOutboundScenarioReadyTime: 'number',
+      totalOutboundScenarioTime: 'number',
       totalReadyTime: 'number',
       totalTalkTime: 'number',
       totalWorkTime: 'number',
@@ -20489,15 +21278,25 @@ export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $
   }
 }
 
-export class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
-  inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
-  outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
-  overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
+export class ListHistoricalAgentSkillGroupReportResponseBodyDataList extends $tea.Model {
+  agentId?: string;
+  agentName?: string;
+  back2Back?: ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back;
+  displayId?: string;
+  inbound?: ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound;
+  internal?: ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal;
+  outbound?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound;
+  overall?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall;
   skillGroupId?: string;
   skillGroupName?: string;
   static names(): { [key: string]: string } {
     return {
+      agentId: 'AgentId',
+      agentName: 'AgentName',
+      back2Back: 'Back2Back',
+      displayId: 'DisplayId',
       inbound: 'Inbound',
+      internal: 'Internal',
       outbound: 'Outbound',
       overall: 'Overall',
       skillGroupId: 'SkillGroupId',
@@ -20507,9 +21306,14 @@ export class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Mod
 
   static types(): { [key: string]: any } {
     return {
-      inbound: ListHistoricalSkillGroupReportResponseBodyDataListInbound,
-      outbound: ListHistoricalSkillGroupReportResponseBodyDataListOutbound,
-      overall: ListHistoricalSkillGroupReportResponseBodyDataListOverall,
+      agentId: 'string',
+      agentName: 'string',
+      back2Back: ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back,
+      displayId: 'string',
+      inbound: ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound,
+      internal: ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal,
+      outbound: ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound,
+      overall: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall,
       skillGroupId: 'string',
       skillGroupName: 'string',
     };
@@ -20520,8 +21324,8 @@ export class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Mod
   }
 }
 
-export class ListHistoricalSkillGroupReportResponseBodyData extends $tea.Model {
-  list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
+export class ListHistoricalAgentSkillGroupReportResponseBodyData extends $tea.Model {
+  list?: ListHistoricalAgentSkillGroupReportResponseBodyDataList[];
   pageNumber?: number;
   pageSize?: number;
   totalCount?: number;
@@ -20536,7 +21340,7 @@ export class ListHistoricalSkillGroupReportResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
-      list: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataList },
+      list: { 'type': 'array', 'itemType': ListHistoricalAgentSkillGroupReportResponseBodyDataList },
       pageNumber: 'number',
       pageSize: 'number',
       totalCount: 'number',
@@ -20548,44 +21352,149 @@ export class ListHistoricalSkillGroupReportResponseBodyData extends $tea.Model {
   }
 }
 
-export class ListInstancesResponseBodyDataListAdminList extends $tea.Model {
-  displayName?: string;
-  email?: string;
-  extension?: string;
-  instanceId?: string;
-  loginName?: string;
-  mobile?: string;
-  roleId?: string;
-  roleName?: string;
-  userId?: string;
-  workMode?: string;
+export class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
+  abandonRate?: number;
+  averageAbandonTime?: number;
+  averageAbandonedInQueueTime?: number;
+  averageAbandonedInRingTime?: number;
+  averageHoldTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  averageWaitTime?: number;
+  averageWorkTime?: number;
+  callsAbandoned?: number;
+  callsAbandonedInQueue?: number;
+  callsAbandonedInRing?: number;
+  callsAttendedTransferIn?: number;
+  callsAttendedTransferOut?: number;
+  callsBlindTransferIn?: number;
+  callsBlindTransferOut?: number;
+  callsHandled?: number;
+  callsHold?: number;
+  callsOffered?: number;
+  callsOverflow?: number;
+  callsQueued?: number;
+  callsRinged?: number;
+  callsTimeout?: number;
+  handleRate?: number;
+  maxAbandonTime?: number;
+  maxAbandonedInQueueTime?: number;
+  maxAbandonedInRingTime?: number;
+  maxHoldTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  maxWaitTime?: number;
+  maxWorkTime?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  serviceLevel20?: number;
+  totalAbandonTime?: number;
+  totalAbandonedInQueueTime?: number;
+  totalAbandonedInRingTime?: number;
+  totalHoldTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
+  totalWaitTime?: number;
+  totalWorkTime?: number;
   static names(): { [key: string]: string } {
     return {
-      displayName: 'DisplayName',
-      email: 'Email',
-      extension: 'Extension',
-      instanceId: 'InstanceId',
-      loginName: 'LoginName',
-      mobile: 'Mobile',
-      roleId: 'RoleId',
-      roleName: 'RoleName',
-      userId: 'UserId',
-      workMode: 'WorkMode',
+      abandonRate: 'AbandonRate',
+      averageAbandonTime: 'AverageAbandonTime',
+      averageAbandonedInQueueTime: 'AverageAbandonedInQueueTime',
+      averageAbandonedInRingTime: 'AverageAbandonedInRingTime',
+      averageHoldTime: 'AverageHoldTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWaitTime: 'AverageWaitTime',
+      averageWorkTime: 'AverageWorkTime',
+      callsAbandoned: 'CallsAbandoned',
+      callsAbandonedInQueue: 'CallsAbandonedInQueue',
+      callsAbandonedInRing: 'CallsAbandonedInRing',
+      callsAttendedTransferIn: 'CallsAttendedTransferIn',
+      callsAttendedTransferOut: 'CallsAttendedTransferOut',
+      callsBlindTransferIn: 'CallsBlindTransferIn',
+      callsBlindTransferOut: 'CallsBlindTransferOut',
+      callsHandled: 'CallsHandled',
+      callsHold: 'CallsHold',
+      callsOffered: 'CallsOffered',
+      callsOverflow: 'CallsOverflow',
+      callsQueued: 'CallsQueued',
+      callsRinged: 'CallsRinged',
+      callsTimeout: 'CallsTimeout',
+      handleRate: 'HandleRate',
+      maxAbandonTime: 'MaxAbandonTime',
+      maxAbandonedInQueueTime: 'MaxAbandonedInQueueTime',
+      maxAbandonedInRingTime: 'MaxAbandonedInRingTime',
+      maxHoldTime: 'MaxHoldTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWaitTime: 'MaxWaitTime',
+      maxWorkTime: 'MaxWorkTime',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      serviceLevel20: 'ServiceLevel20',
+      totalAbandonTime: 'TotalAbandonTime',
+      totalAbandonedInQueueTime: 'TotalAbandonedInQueueTime',
+      totalAbandonedInRingTime: 'TotalAbandonedInRingTime',
+      totalHoldTime: 'TotalHoldTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWaitTime: 'TotalWaitTime',
+      totalWorkTime: 'TotalWorkTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      displayName: 'string',
-      email: 'string',
-      extension: 'string',
-      instanceId: 'string',
-      loginName: 'string',
-      mobile: 'string',
-      roleId: 'string',
-      roleName: 'string',
-      userId: 'string',
-      workMode: 'string',
+      abandonRate: 'number',
+      averageAbandonTime: 'number',
+      averageAbandonedInQueueTime: 'number',
+      averageAbandonedInRingTime: 'number',
+      averageHoldTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      averageWaitTime: 'number',
+      averageWorkTime: 'number',
+      callsAbandoned: 'number',
+      callsAbandonedInQueue: 'number',
+      callsAbandonedInRing: 'number',
+      callsAttendedTransferIn: 'number',
+      callsAttendedTransferOut: 'number',
+      callsBlindTransferIn: 'number',
+      callsBlindTransferOut: 'number',
+      callsHandled: 'number',
+      callsHold: 'number',
+      callsOffered: 'number',
+      callsOverflow: 'number',
+      callsQueued: 'number',
+      callsRinged: 'number',
+      callsTimeout: 'number',
+      handleRate: 'number',
+      maxAbandonTime: 'number',
+      maxAbandonedInQueueTime: 'number',
+      maxAbandonedInRingTime: 'number',
+      maxHoldTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      maxWaitTime: 'number',
+      maxWorkTime: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      serviceLevel20: 'number',
+      totalAbandonTime: 'number',
+      totalAbandonedInQueueTime: 'number',
+      totalAbandonedInRingTime: 'number',
+      totalHoldTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
+      totalWaitTime: 'number',
+      totalWorkTime: 'number',
     };
   }
 
@@ -20594,17 +21503,98 @@ export class ListInstancesResponseBodyDataListAdminList extends $tea.Model {
   }
 }
 
-export class ListInstancesResponseBodyDataListNumberList extends $tea.Model {
-  number?: string;
+export class ListHistoricalSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+  answerRate?: number;
+  averageDialingTime?: number;
+  averageHoldTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  averageWorkTime?: number;
+  callsAnswered?: number;
+  callsAttendedTransferIn?: number;
+  callsAttendedTransferOut?: number;
+  callsBlindTransferIn?: number;
+  callsBlindTransferOut?: number;
+  callsDialed?: number;
+  callsHold?: number;
+  callsRinged?: number;
+  maxDialingTime?: number;
+  maxHoldTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  maxWorkTime?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  totalDialingTime?: number;
+  totalHoldTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
+  totalWorkTime?: number;
   static names(): { [key: string]: string } {
     return {
-      number: 'Number',
+      answerRate: 'AnswerRate',
+      averageDialingTime: 'AverageDialingTime',
+      averageHoldTime: 'AverageHoldTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWorkTime: 'AverageWorkTime',
+      callsAnswered: 'CallsAnswered',
+      callsAttendedTransferIn: 'CallsAttendedTransferIn',
+      callsAttendedTransferOut: 'CallsAttendedTransferOut',
+      callsBlindTransferIn: 'CallsBlindTransferIn',
+      callsBlindTransferOut: 'CallsBlindTransferOut',
+      callsDialed: 'CallsDialed',
+      callsHold: 'CallsHold',
+      callsRinged: 'CallsRinged',
+      maxDialingTime: 'MaxDialingTime',
+      maxHoldTime: 'MaxHoldTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWorkTime: 'MaxWorkTime',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      totalDialingTime: 'TotalDialingTime',
+      totalHoldTime: 'TotalHoldTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWorkTime: 'TotalWorkTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      number: 'string',
+      answerRate: 'number',
+      averageDialingTime: 'number',
+      averageHoldTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      averageWorkTime: 'number',
+      callsAnswered: 'number',
+      callsAttendedTransferIn: 'number',
+      callsAttendedTransferOut: 'number',
+      callsBlindTransferIn: 'number',
+      callsBlindTransferOut: 'number',
+      callsDialed: 'number',
+      callsHold: 'number',
+      callsRinged: 'number',
+      maxDialingTime: 'number',
+      maxHoldTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      maxWorkTime: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      totalDialingTime: 'number',
+      totalHoldTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
+      totalWorkTime: 'number',
     };
   }
 
@@ -20613,44 +21603,80 @@ export class ListInstancesResponseBodyDataListNumberList extends $tea.Model {
   }
 }
 
-export class ListInstancesResponseBodyDataList extends $tea.Model {
-  adminList?: ListInstancesResponseBodyDataListAdminList[];
-  aliyunUid?: string;
-  consoleUrl?: string;
-  createTime?: number;
-  description?: string;
-  domainName?: string;
-  id?: string;
-  name?: string;
-  numberList?: ListInstancesResponseBodyDataListNumberList[];
-  status?: string;
+export class ListHistoricalSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
+  averageBreakTime?: number;
+  averageHoldTime?: number;
+  averageReadyTime?: number;
+  averageTalkTime?: number;
+  averageWorkTime?: number;
+  maxBreakTime?: number;
+  maxHoldTime?: number;
+  maxReadyTime?: number;
+  maxTalkTime?: number;
+  maxWorkTime?: number;
+  occupancyRate?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  totalBreakTime?: number;
+  totalCalls?: number;
+  totalHoldTime?: number;
+  totalLoggedInTime?: number;
+  totalReadyTime?: number;
+  totalTalkTime?: number;
+  totalWorkTime?: number;
   static names(): { [key: string]: string } {
     return {
-      adminList: 'AdminList',
-      aliyunUid: 'AliyunUid',
-      consoleUrl: 'ConsoleUrl',
-      createTime: 'CreateTime',
-      description: 'Description',
-      domainName: 'DomainName',
-      id: 'Id',
-      name: 'Name',
-      numberList: 'NumberList',
-      status: 'Status',
+      averageBreakTime: 'AverageBreakTime',
+      averageHoldTime: 'AverageHoldTime',
+      averageReadyTime: 'AverageReadyTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWorkTime: 'AverageWorkTime',
+      maxBreakTime: 'MaxBreakTime',
+      maxHoldTime: 'MaxHoldTime',
+      maxReadyTime: 'MaxReadyTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWorkTime: 'MaxWorkTime',
+      occupancyRate: 'OccupancyRate',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      totalBreakTime: 'TotalBreakTime',
+      totalCalls: 'TotalCalls',
+      totalHoldTime: 'TotalHoldTime',
+      totalLoggedInTime: 'TotalLoggedInTime',
+      totalReadyTime: 'TotalReadyTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWorkTime: 'TotalWorkTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      adminList: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataListAdminList },
-      aliyunUid: 'string',
-      consoleUrl: 'string',
-      createTime: 'number',
-      description: 'string',
-      domainName: 'string',
-      id: 'string',
-      name: 'string',
-      numberList: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataListNumberList },
-      status: 'string',
+      averageBreakTime: 'number',
+      averageHoldTime: 'number',
+      averageReadyTime: 'number',
+      averageTalkTime: 'number',
+      averageWorkTime: 'number',
+      maxBreakTime: 'number',
+      maxHoldTime: 'number',
+      maxReadyTime: 'number',
+      maxTalkTime: 'number',
+      maxWorkTime: 'number',
+      occupancyRate: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      totalBreakTime: 'number',
+      totalCalls: 'number',
+      totalHoldTime: 'number',
+      totalLoggedInTime: 'number',
+      totalReadyTime: 'number',
+      totalTalkTime: 'number',
+      totalWorkTime: 'number',
     };
   }
 
@@ -20659,8 +21685,39 @@ export class ListInstancesResponseBodyDataList extends $tea.Model {
   }
 }
 
-export class ListInstancesResponseBodyData extends $tea.Model {
-  list?: ListInstancesResponseBodyDataList[];
+export class ListHistoricalSkillGroupReportResponseBodyDataList extends $tea.Model {
+  inbound?: ListHistoricalSkillGroupReportResponseBodyDataListInbound;
+  outbound?: ListHistoricalSkillGroupReportResponseBodyDataListOutbound;
+  overall?: ListHistoricalSkillGroupReportResponseBodyDataListOverall;
+  skillGroupId?: string;
+  skillGroupName?: string;
+  static names(): { [key: string]: string } {
+    return {
+      inbound: 'Inbound',
+      outbound: 'Outbound',
+      overall: 'Overall',
+      skillGroupId: 'SkillGroupId',
+      skillGroupName: 'SkillGroupName',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      inbound: ListHistoricalSkillGroupReportResponseBodyDataListInbound,
+      outbound: ListHistoricalSkillGroupReportResponseBodyDataListOutbound,
+      overall: ListHistoricalSkillGroupReportResponseBodyDataListOverall,
+      skillGroupId: 'string',
+      skillGroupName: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListHistoricalSkillGroupReportResponseBodyData extends $tea.Model {
+  list?: ListHistoricalSkillGroupReportResponseBodyDataList[];
   pageNumber?: number;
   pageSize?: number;
   totalCount?: number;
@@ -20675,7 +21732,7 @@ export class ListInstancesResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
-      list: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataList },
+      list: { 'type': 'array', 'itemType': ListHistoricalSkillGroupReportResponseBodyDataList },
       pageNumber: 'number',
       pageSize: 'number',
       totalCount: 'number',
@@ -20687,7 +21744,7 @@ export class ListInstancesResponseBodyData extends $tea.Model {
   }
 }
 
-export class ListInstancesOfUserResponseBodyDataListAdminList extends $tea.Model {
+export class ListInstancesResponseBodyDataListAdminList extends $tea.Model {
   displayName?: string;
   email?: string;
   extension?: string;
@@ -20733,35 +21790,17 @@ export class ListInstancesOfUserResponseBodyDataListAdminList extends $tea.Model
   }
 }
 
-export class ListInstancesOfUserResponseBodyDataListNumberListSkillGroups extends $tea.Model {
-  description?: string;
-  displayName?: string;
-  instanceId?: string;
-  name?: string;
-  phoneNumberCount?: number;
-  skillGroupId?: string;
-  userCount?: number;
+export class ListInstancesResponseBodyDataListNumberList extends $tea.Model {
+  number?: string;
   static names(): { [key: string]: string } {
     return {
-      description: 'Description',
-      displayName: 'DisplayName',
-      instanceId: 'InstanceId',
-      name: 'Name',
-      phoneNumberCount: 'PhoneNumberCount',
-      skillGroupId: 'SkillGroupId',
-      userCount: 'UserCount',
+      number: 'Number',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      description: 'string',
-      displayName: 'string',
-      instanceId: 'string',
-      name: 'string',
-      phoneNumberCount: 'number',
-      skillGroupId: 'string',
-      userCount: 'number',
+      number: 'string',
     };
   }
 
@@ -20770,11 +21809,168 @@ export class ListInstancesOfUserResponseBodyDataListNumberListSkillGroups extend
   }
 }
 
-export class ListInstancesOfUserResponseBodyDataListNumberList extends $tea.Model {
-  active?: boolean;
-  city?: string;
-  contactFlowId?: string;
-  instanceId?: string;
+export class ListInstancesResponseBodyDataList extends $tea.Model {
+  adminList?: ListInstancesResponseBodyDataListAdminList[];
+  aliyunUid?: string;
+  consoleUrl?: string;
+  createTime?: number;
+  description?: string;
+  domainName?: string;
+  id?: string;
+  name?: string;
+  numberList?: ListInstancesResponseBodyDataListNumberList[];
+  status?: string;
+  static names(): { [key: string]: string } {
+    return {
+      adminList: 'AdminList',
+      aliyunUid: 'AliyunUid',
+      consoleUrl: 'ConsoleUrl',
+      createTime: 'CreateTime',
+      description: 'Description',
+      domainName: 'DomainName',
+      id: 'Id',
+      name: 'Name',
+      numberList: 'NumberList',
+      status: 'Status',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      adminList: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataListAdminList },
+      aliyunUid: 'string',
+      consoleUrl: 'string',
+      createTime: 'number',
+      description: 'string',
+      domainName: 'string',
+      id: 'string',
+      name: 'string',
+      numberList: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataListNumberList },
+      status: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListInstancesResponseBodyData extends $tea.Model {
+  list?: ListInstancesResponseBodyDataList[];
+  pageNumber?: number;
+  pageSize?: number;
+  totalCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      list: 'List',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      totalCount: 'TotalCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      list: { 'type': 'array', 'itemType': ListInstancesResponseBodyDataList },
+      pageNumber: 'number',
+      pageSize: 'number',
+      totalCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListInstancesOfUserResponseBodyDataListAdminList extends $tea.Model {
+  displayName?: string;
+  email?: string;
+  extension?: string;
+  instanceId?: string;
+  loginName?: string;
+  mobile?: string;
+  roleId?: string;
+  roleName?: string;
+  userId?: string;
+  workMode?: string;
+  static names(): { [key: string]: string } {
+    return {
+      displayName: 'DisplayName',
+      email: 'Email',
+      extension: 'Extension',
+      instanceId: 'InstanceId',
+      loginName: 'LoginName',
+      mobile: 'Mobile',
+      roleId: 'RoleId',
+      roleName: 'RoleName',
+      userId: 'UserId',
+      workMode: 'WorkMode',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      displayName: 'string',
+      email: 'string',
+      extension: 'string',
+      instanceId: 'string',
+      loginName: 'string',
+      mobile: 'string',
+      roleId: 'string',
+      roleName: 'string',
+      userId: 'string',
+      workMode: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListInstancesOfUserResponseBodyDataListNumberListSkillGroups extends $tea.Model {
+  description?: string;
+  displayName?: string;
+  instanceId?: string;
+  name?: string;
+  phoneNumberCount?: number;
+  skillGroupId?: string;
+  userCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      description: 'Description',
+      displayName: 'DisplayName',
+      instanceId: 'InstanceId',
+      name: 'Name',
+      phoneNumberCount: 'PhoneNumberCount',
+      skillGroupId: 'SkillGroupId',
+      userCount: 'UserCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      description: 'string',
+      displayName: 'string',
+      instanceId: 'string',
+      name: 'string',
+      phoneNumberCount: 'number',
+      skillGroupId: 'string',
+      userCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListInstancesOfUserResponseBodyDataListNumberList extends $tea.Model {
+  active?: boolean;
+  city?: string;
+  contactFlowId?: string;
+  instanceId?: string;
   number?: string;
   province?: string;
   skillGroups?: ListInstancesOfUserResponseBodyDataListNumberListSkillGroups[];
@@ -20813,41 +22009,419 @@ export class ListInstancesOfUserResponseBodyDataListNumberList extends $tea.Mode
   }
 }
 
-export class ListInstancesOfUserResponseBodyDataList extends $tea.Model {
-  adminList?: ListInstancesOfUserResponseBodyDataListAdminList[];
-  aliyunUid?: string;
-  consoleUrl?: string;
-  description?: string;
-  domainName?: string;
-  id?: string;
-  name?: string;
-  numberList?: ListInstancesOfUserResponseBodyDataListNumberList[];
-  status?: string;
+export class ListInstancesOfUserResponseBodyDataList extends $tea.Model {
+  adminList?: ListInstancesOfUserResponseBodyDataListAdminList[];
+  aliyunUid?: string;
+  consoleUrl?: string;
+  description?: string;
+  domainName?: string;
+  id?: string;
+  name?: string;
+  numberList?: ListInstancesOfUserResponseBodyDataListNumberList[];
+  status?: string;
+  static names(): { [key: string]: string } {
+    return {
+      adminList: 'AdminList',
+      aliyunUid: 'AliyunUid',
+      consoleUrl: 'ConsoleUrl',
+      description: 'Description',
+      domainName: 'DomainName',
+      id: 'Id',
+      name: 'Name',
+      numberList: 'NumberList',
+      status: 'Status',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      adminList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListAdminList },
+      aliyunUid: 'string',
+      consoleUrl: 'string',
+      description: 'string',
+      domainName: 'string',
+      id: 'string',
+      name: 'string',
+      numberList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberList },
+      status: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListInstancesOfUserResponseBodyData extends $tea.Model {
+  list?: ListInstancesOfUserResponseBodyDataList[];
+  pageNumber?: number;
+  pageSize?: number;
+  totalCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      list: 'List',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      totalCount: 'TotalCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      list: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataList },
+      pageNumber: 'number',
+      pageSize: 'number',
+      totalCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+  averageHoldTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  averageWorkTime?: number;
+  callsAttendedTransferIn?: number;
+  callsAttendedTransferOut?: number;
+  callsBlindTransferIn?: number;
+  callsBlindTransferOut?: number;
+  callsHandled?: number;
+  callsHold?: number;
+  callsOffered?: number;
+  callsRinged?: number;
+  handleRate?: number;
+  maxHoldTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  maxWorkTime?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  totalHoldTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
+  totalWorkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      averageHoldTime: 'AverageHoldTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWorkTime: 'AverageWorkTime',
+      callsAttendedTransferIn: 'CallsAttendedTransferIn',
+      callsAttendedTransferOut: 'CallsAttendedTransferOut',
+      callsBlindTransferIn: 'CallsBlindTransferIn',
+      callsBlindTransferOut: 'CallsBlindTransferOut',
+      callsHandled: 'CallsHandled',
+      callsHold: 'CallsHold',
+      callsOffered: 'CallsOffered',
+      callsRinged: 'CallsRinged',
+      handleRate: 'HandleRate',
+      maxHoldTime: 'MaxHoldTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWorkTime: 'MaxWorkTime',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      totalHoldTime: 'TotalHoldTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWorkTime: 'TotalWorkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      averageHoldTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      averageWorkTime: 'number',
+      callsAttendedTransferIn: 'number',
+      callsAttendedTransferOut: 'number',
+      callsBlindTransferIn: 'number',
+      callsBlindTransferOut: 'number',
+      callsHandled: 'number',
+      callsHold: 'number',
+      callsOffered: 'number',
+      callsRinged: 'number',
+      handleRate: 'number',
+      maxHoldTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      maxWorkTime: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      totalHoldTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
+      totalWorkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
+  answerRate?: number;
+  averageDialingTime?: number;
+  averageHoldTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  averageWorkTime?: number;
+  callsAnswered?: number;
+  callsAttendedTransferIn?: number;
+  callsAttendedTransferOut?: number;
+  callsBlindTransferIn?: number;
+  callsBlindTransferOut?: number;
+  callsDialed?: number;
+  callsHold?: number;
+  callsRinged?: number;
+  maxDialingTime?: number;
+  maxHoldTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  maxWorkTime?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  totalDialingTime?: number;
+  totalHoldTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
+  totalWorkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      answerRate: 'AnswerRate',
+      averageDialingTime: 'AverageDialingTime',
+      averageHoldTime: 'AverageHoldTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWorkTime: 'AverageWorkTime',
+      callsAnswered: 'CallsAnswered',
+      callsAttendedTransferIn: 'CallsAttendedTransferIn',
+      callsAttendedTransferOut: 'CallsAttendedTransferOut',
+      callsBlindTransferIn: 'CallsBlindTransferIn',
+      callsBlindTransferOut: 'CallsBlindTransferOut',
+      callsDialed: 'CallsDialed',
+      callsHold: 'CallsHold',
+      callsRinged: 'CallsRinged',
+      maxDialingTime: 'MaxDialingTime',
+      maxHoldTime: 'MaxHoldTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWorkTime: 'MaxWorkTime',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      totalDialingTime: 'TotalDialingTime',
+      totalHoldTime: 'TotalHoldTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWorkTime: 'TotalWorkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      answerRate: 'number',
+      averageDialingTime: 'number',
+      averageHoldTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      averageWorkTime: 'number',
+      callsAnswered: 'number',
+      callsAttendedTransferIn: 'number',
+      callsAttendedTransferOut: 'number',
+      callsBlindTransferIn: 'number',
+      callsBlindTransferOut: 'number',
+      callsDialed: 'number',
+      callsHold: 'number',
+      callsRinged: 'number',
+      maxDialingTime: 'number',
+      maxHoldTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      maxWorkTime: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      totalDialingTime: 'number',
+      totalHoldTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
+      totalWorkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+  breakCode?: string;
+  count?: number;
+  duration?: number;
+  static names(): { [key: string]: string } {
+    return {
+      breakCode: 'BreakCode',
+      count: 'Count',
+      duration: 'Duration',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      breakCode: 'string',
+      count: 'number',
+      duration: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
+  averageBreakTime?: number;
+  averageHoldTime?: number;
+  averageReadyTime?: number;
+  averageTalkTime?: number;
+  averageWorkTime?: number;
+  breakCodeDetailList?: ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList[];
+  firstCheckInTime?: number;
+  lastCheckoutTime?: number;
+  maxBreakTime?: number;
+  maxHoldTime?: number;
+  maxReadyTime?: number;
+  maxTalkTime?: number;
+  maxWorkTime?: number;
+  occupancyRate?: number;
+  satisfactionIndex?: number;
+  satisfactionRate?: number;
+  satisfactionSurveysOffered?: number;
+  satisfactionSurveysResponded?: number;
+  totalBreakTime?: number;
+  totalCalls?: number;
+  totalHoldTime?: number;
+  totalLoggedInTime?: number;
+  totalOffSiteOnlineTime?: number;
+  totalOfficePhoneOnlineTime?: number;
+  totalOnSiteOnlineTime?: number;
+  totalOutboundScenarioReadyTime?: number;
+  totalOutboundScenarioTime?: number;
+  totalReadyTime?: number;
+  totalTalkTime?: number;
+  totalWorkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      averageBreakTime: 'AverageBreakTime',
+      averageHoldTime: 'AverageHoldTime',
+      averageReadyTime: 'AverageReadyTime',
+      averageTalkTime: 'AverageTalkTime',
+      averageWorkTime: 'AverageWorkTime',
+      breakCodeDetailList: 'BreakCodeDetailList',
+      firstCheckInTime: 'FirstCheckInTime',
+      lastCheckoutTime: 'LastCheckoutTime',
+      maxBreakTime: 'MaxBreakTime',
+      maxHoldTime: 'MaxHoldTime',
+      maxReadyTime: 'MaxReadyTime',
+      maxTalkTime: 'MaxTalkTime',
+      maxWorkTime: 'MaxWorkTime',
+      occupancyRate: 'OccupancyRate',
+      satisfactionIndex: 'SatisfactionIndex',
+      satisfactionRate: 'SatisfactionRate',
+      satisfactionSurveysOffered: 'SatisfactionSurveysOffered',
+      satisfactionSurveysResponded: 'SatisfactionSurveysResponded',
+      totalBreakTime: 'TotalBreakTime',
+      totalCalls: 'TotalCalls',
+      totalHoldTime: 'TotalHoldTime',
+      totalLoggedInTime: 'TotalLoggedInTime',
+      totalOffSiteOnlineTime: 'TotalOffSiteOnlineTime',
+      totalOfficePhoneOnlineTime: 'TotalOfficePhoneOnlineTime',
+      totalOnSiteOnlineTime: 'TotalOnSiteOnlineTime',
+      totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+      totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
+      totalReadyTime: 'TotalReadyTime',
+      totalTalkTime: 'TotalTalkTime',
+      totalWorkTime: 'TotalWorkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      averageBreakTime: 'number',
+      averageHoldTime: 'number',
+      averageReadyTime: 'number',
+      averageTalkTime: 'number',
+      averageWorkTime: 'number',
+      breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList },
+      firstCheckInTime: 'number',
+      lastCheckoutTime: 'number',
+      maxBreakTime: 'number',
+      maxHoldTime: 'number',
+      maxReadyTime: 'number',
+      maxTalkTime: 'number',
+      maxWorkTime: 'number',
+      occupancyRate: 'number',
+      satisfactionIndex: 'number',
+      satisfactionRate: 'number',
+      satisfactionSurveysOffered: 'number',
+      satisfactionSurveysResponded: 'number',
+      totalBreakTime: 'number',
+      totalCalls: 'number',
+      totalHoldTime: 'number',
+      totalLoggedInTime: 'number',
+      totalOffSiteOnlineTime: 'number',
+      totalOfficePhoneOnlineTime: 'number',
+      totalOnSiteOnlineTime: 'number',
+      totalOutboundScenarioReadyTime: 'number',
+      totalOutboundScenarioTime: 'number',
+      totalReadyTime: 'number',
+      totalTalkTime: 'number',
+      totalWorkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentReportResponseBodyData extends $tea.Model {
+  inbound?: ListIntervalAgentReportResponseBodyDataInbound;
+  outbound?: ListIntervalAgentReportResponseBodyDataOutbound;
+  overall?: ListIntervalAgentReportResponseBodyDataOverall;
+  statsTime?: number;
   static names(): { [key: string]: string } {
     return {
-      adminList: 'AdminList',
-      aliyunUid: 'AliyunUid',
-      consoleUrl: 'ConsoleUrl',
-      description: 'Description',
-      domainName: 'DomainName',
-      id: 'Id',
-      name: 'Name',
-      numberList: 'NumberList',
-      status: 'Status',
+      inbound: 'Inbound',
+      outbound: 'Outbound',
+      overall: 'Overall',
+      statsTime: 'StatsTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      adminList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListAdminList },
-      aliyunUid: 'string',
-      consoleUrl: 'string',
-      description: 'string',
-      domainName: 'string',
-      id: 'string',
-      name: 'string',
-      numberList: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataListNumberList },
-      status: 'string',
+      inbound: ListIntervalAgentReportResponseBodyDataInbound,
+      outbound: ListIntervalAgentReportResponseBodyDataOutbound,
+      overall: ListIntervalAgentReportResponseBodyDataOverall,
+      statsTime: 'number',
     };
   }
 
@@ -20856,26 +22430,59 @@ export class ListInstancesOfUserResponseBodyDataList extends $tea.Model {
   }
 }
 
-export class ListInstancesOfUserResponseBodyData extends $tea.Model {
-  list?: ListInstancesOfUserResponseBodyDataList[];
-  pageNumber?: number;
-  pageSize?: number;
-  totalCount?: number;
+export class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
+  agentAnswerRate?: number;
+  answerRate?: number;
+  averageCustomerRingTime?: number;
+  averageRingTime?: number;
+  averageTalkTime?: number;
+  callsAnswered?: number;
+  callsCustomerHandled?: number;
+  callsDialed?: number;
+  customerHandleRate?: number;
+  maxCustomerRingTime?: number;
+  maxRingTime?: number;
+  maxTalkTime?: number;
+  totalCustomerRingTime?: number;
+  totalRingTime?: number;
+  totalTalkTime?: number;
   static names(): { [key: string]: string } {
     return {
-      list: 'List',
-      pageNumber: 'PageNumber',
-      pageSize: 'PageSize',
-      totalCount: 'TotalCount',
+      agentAnswerRate: 'AgentAnswerRate',
+      answerRate: 'AnswerRate',
+      averageCustomerRingTime: 'AverageCustomerRingTime',
+      averageRingTime: 'AverageRingTime',
+      averageTalkTime: 'AverageTalkTime',
+      callsAnswered: 'CallsAnswered',
+      callsCustomerHandled: 'CallsCustomerHandled',
+      callsDialed: 'CallsDialed',
+      customerHandleRate: 'CustomerHandleRate',
+      maxCustomerRingTime: 'MaxCustomerRingTime',
+      maxRingTime: 'MaxRingTime',
+      maxTalkTime: 'MaxTalkTime',
+      totalCustomerRingTime: 'TotalCustomerRingTime',
+      totalRingTime: 'TotalRingTime',
+      totalTalkTime: 'TotalTalkTime',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      list: { 'type': 'array', 'itemType': ListInstancesOfUserResponseBodyDataList },
-      pageNumber: 'number',
-      pageSize: 'number',
-      totalCount: 'number',
+      agentAnswerRate: 'number',
+      answerRate: 'number',
+      averageCustomerRingTime: 'number',
+      averageRingTime: 'number',
+      averageTalkTime: 'number',
+      callsAnswered: 'number',
+      callsCustomerHandled: 'number',
+      callsDialed: 'number',
+      customerHandleRate: 'number',
+      maxCustomerRingTime: 'number',
+      maxRingTime: 'number',
+      maxTalkTime: 'number',
+      totalCustomerRingTime: 'number',
+      totalRingTime: 'number',
+      totalTalkTime: 'number',
     };
   }
 
@@ -20884,7 +22491,7 @@ export class ListInstancesOfUserResponseBodyData extends $tea.Model {
   }
 }
 
-export class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Model {
   averageHoldTime?: number;
   averageRingTime?: number;
   averageTalkTime?: number;
@@ -20975,7 +22582,47 @@ export class ListIntervalAgentReportResponseBodyDataInbound extends $tea.Model {
   }
 }
 
-export class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Model {
+  averageTalkTime?: number;
+  callsAnswered?: number;
+  callsDialed?: number;
+  callsHandled?: number;
+  callsOffered?: number;
+  callsTalk?: number;
+  maxTalkTime?: number;
+  totalTalkTime?: number;
+  static names(): { [key: string]: string } {
+    return {
+      averageTalkTime: 'AverageTalkTime',
+      callsAnswered: 'CallsAnswered',
+      callsDialed: 'CallsDialed',
+      callsHandled: 'CallsHandled',
+      callsOffered: 'CallsOffered',
+      callsTalk: 'CallsTalk',
+      maxTalkTime: 'MaxTalkTime',
+      totalTalkTime: 'TotalTalkTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      averageTalkTime: 'number',
+      callsAnswered: 'number',
+      callsDialed: 'number',
+      callsHandled: 'number',
+      callsOffered: 'number',
+      callsTalk: 'number',
+      maxTalkTime: 'number',
+      totalTalkTime: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentSkillGroupReportResponseBodyDataOutbound extends $tea.Model {
   answerRate?: number;
   averageDialingTime?: number;
   averageHoldTime?: number;
@@ -21075,12 +22722,38 @@ export class ListIntervalAgentReportResponseBodyDataOutbound extends $tea.Model
   }
 }
 
-export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
+export class ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+  breakCode?: string;
+  count?: number;
+  duration?: number;
+  static names(): { [key: string]: string } {
+    return {
+      breakCode: 'BreakCode',
+      count: 'Count',
+      duration: 'Duration',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      breakCode: 'string',
+      count: 'number',
+      duration: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Model {
   averageBreakTime?: number;
   averageHoldTime?: number;
   averageReadyTime?: number;
   averageTalkTime?: number;
   averageWorkTime?: number;
+  breakCodeDetailList?: ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
   firstCheckInTime?: number;
   lastCheckoutTime?: number;
   maxBreakTime?: number;
@@ -21097,6 +22770,8 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
   totalCalls?: number;
   totalHoldTime?: number;
   totalLoggedInTime?: number;
+  totalOutboundScenarioReadyTime?: number;
+  totalOutboundScenarioTime?: number;
   totalReadyTime?: number;
   totalTalkTime?: number;
   totalWorkTime?: number;
@@ -21107,6 +22782,7 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
       averageReadyTime: 'AverageReadyTime',
       averageTalkTime: 'AverageTalkTime',
       averageWorkTime: 'AverageWorkTime',
+      breakCodeDetailList: 'BreakCodeDetailList',
       firstCheckInTime: 'FirstCheckInTime',
       lastCheckoutTime: 'LastCheckoutTime',
       maxBreakTime: 'MaxBreakTime',
@@ -21123,6 +22799,8 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
       totalCalls: 'TotalCalls',
       totalHoldTime: 'TotalHoldTime',
       totalLoggedInTime: 'TotalLoggedInTime',
+      totalOutboundScenarioReadyTime: 'TotalOutboundScenarioReadyTime',
+      totalOutboundScenarioTime: 'TotalOutboundScenarioTime',
       totalReadyTime: 'TotalReadyTime',
       totalTalkTime: 'TotalTalkTime',
       totalWorkTime: 'TotalWorkTime',
@@ -21136,6 +22814,7 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
       averageReadyTime: 'number',
       averageTalkTime: 'number',
       averageWorkTime: 'number',
+      breakCodeDetailList: { 'type': 'array', 'itemType': ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList },
       firstCheckInTime: 'number',
       lastCheckoutTime: 'number',
       maxBreakTime: 'number',
@@ -21152,6 +22831,8 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
       totalCalls: 'number',
       totalHoldTime: 'number',
       totalLoggedInTime: 'number',
+      totalOutboundScenarioReadyTime: 'number',
+      totalOutboundScenarioTime: 'number',
       totalReadyTime: 'number',
       totalTalkTime: 'number',
       totalWorkTime: 'number',
@@ -21163,14 +22844,18 @@ export class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
   }
 }
 
-export class ListIntervalAgentReportResponseBodyData extends $tea.Model {
-  inbound?: ListIntervalAgentReportResponseBodyDataInbound;
-  outbound?: ListIntervalAgentReportResponseBodyDataOutbound;
-  overall?: ListIntervalAgentReportResponseBodyDataOverall;
+export class ListIntervalAgentSkillGroupReportResponseBodyData extends $tea.Model {
+  back2Back?: ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back;
+  inbound?: ListIntervalAgentSkillGroupReportResponseBodyDataInbound;
+  internal?: ListIntervalAgentSkillGroupReportResponseBodyDataInternal;
+  outbound?: ListIntervalAgentSkillGroupReportResponseBodyDataOutbound;
+  overall?: ListIntervalAgentSkillGroupReportResponseBodyDataOverall;
   statsTime?: number;
   static names(): { [key: string]: string } {
     return {
+      back2Back: 'Back2Back',
       inbound: 'Inbound',
+      internal: 'Internal',
       outbound: 'Outbound',
       overall: 'Overall',
       statsTime: 'StatsTime',
@@ -21179,9 +22864,11 @@ export class ListIntervalAgentReportResponseBodyData extends $tea.Model {
 
   static types(): { [key: string]: any } {
     return {
-      inbound: ListIntervalAgentReportResponseBodyDataInbound,
-      outbound: ListIntervalAgentReportResponseBodyDataOutbound,
-      overall: ListIntervalAgentReportResponseBodyDataOverall,
+      back2Back: ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back,
+      inbound: ListIntervalAgentSkillGroupReportResponseBodyDataInbound,
+      internal: ListIntervalAgentSkillGroupReportResponseBodyDataInternal,
+      outbound: ListIntervalAgentSkillGroupReportResponseBodyDataOutbound,
+      overall: ListIntervalAgentSkillGroupReportResponseBodyDataOverall,
       statsTime: 'number',
     };
   }
@@ -23944,6 +25631,77 @@ export class ListUsersResponseBodyData extends $tea.Model {
   }
 }
 
+export class ListVoicemailsResponseBodyDataList extends $tea.Model {
+  callee?: string;
+  caller?: string;
+  cdrStartTime?: number;
+  contactId?: string;
+  duration?: number;
+  instanceId?: string;
+  name?: string;
+  recordingDuration?: number;
+  startTime?: string;
+  static names(): { [key: string]: string } {
+    return {
+      callee: 'Callee',
+      caller: 'Caller',
+      cdrStartTime: 'CdrStartTime',
+      contactId: 'ContactId',
+      duration: 'Duration',
+      instanceId: 'InstanceId',
+      name: 'Name',
+      recordingDuration: 'RecordingDuration',
+      startTime: 'StartTime',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      callee: 'string',
+      caller: 'string',
+      cdrStartTime: 'number',
+      contactId: 'string',
+      duration: 'number',
+      instanceId: 'string',
+      name: 'string',
+      recordingDuration: 'number',
+      startTime: 'string',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ListVoicemailsResponseBodyData extends $tea.Model {
+  list?: ListVoicemailsResponseBodyDataList[];
+  pageNumber?: number;
+  pageSize?: number;
+  totalCount?: number;
+  static names(): { [key: string]: string } {
+    return {
+      list: 'List',
+      pageNumber: 'PageNumber',
+      pageSize: 'PageSize',
+      totalCount: 'TotalCount',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      list: { 'type': 'array', 'itemType': ListVoicemailsResponseBodyDataList },
+      pageNumber: 'number',
+      pageSize: 'number',
+      totalCount: 'number',
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
 export class MakeCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
   callType?: string;
   channelFlags?: string;
@@ -24637,23 +26395,42 @@ export class PollUserStatusResponseBodyDataUserContext extends $tea.Model {
   }
 }
 
-export class PollUserStatusResponseBodyData extends $tea.Model {
-  callContext?: PollUserStatusResponseBodyDataCallContext;
-  contextId?: number;
-  userContext?: PollUserStatusResponseBodyDataUserContext;
+export class PollUserStatusResponseBodyData extends $tea.Model {
+  callContext?: PollUserStatusResponseBodyDataCallContext;
+  contextId?: number;
+  userContext?: PollUserStatusResponseBodyDataUserContext;
+  static names(): { [key: string]: string } {
+    return {
+      callContext: 'CallContext',
+      contextId: 'ContextId',
+      userContext: 'UserContext',
+    };
+  }
+
+  static types(): { [key: string]: any } {
+    return {
+      callContext: PollUserStatusResponseBodyDataCallContext,
+      contextId: 'number',
+      userContext: PollUserStatusResponseBodyDataUserContext,
+    };
+  }
+
+  constructor(map?: { [key: string]: any }) {
+    super(map);
+  }
+}
+
+export class ProcessAliMeCallbackOfStagingResponseBodyData extends $tea.Model {
+  result?: string;
   static names(): { [key: string]: string } {
     return {
-      callContext: 'CallContext',
-      contextId: 'ContextId',
-      userContext: 'UserContext',
+      result: 'Result',
     };
   }
 
   static types(): { [key: string]: any } {
     return {
-      callContext: PollUserStatusResponseBodyDataCallContext,
-      contextId: 'number',
-      userContext: PollUserStatusResponseBodyDataUserContext,
+      result: 'string',
     };
   }
 
@@ -24863,6 +26640,7 @@ export class ReleaseCallResponseBodyDataCallContextChannelContexts extends $tea.
   callType?: string;
   channelId?: string;
   channelState?: string;
+  channelVariables?: string;
   destination?: string;
   jobId?: string;
   originator?: string;
@@ -24876,6 +26654,7 @@ export class ReleaseCallResponseBodyDataCallContextChannelContexts extends $tea.
       callType: 'CallType',
       channelId: 'ChannelId',
       channelState: 'ChannelState',
+      channelVariables: 'ChannelVariables',
       destination: 'Destination',
       jobId: 'JobId',
       originator: 'Originator',
@@ -24892,6 +26671,7 @@ export class ReleaseCallResponseBodyDataCallContextChannelContexts extends $tea.
       callType: 'string',
       channelId: 'string',
       channelState: 'string',
+      channelVariables: 'string',
       destination: 'string',
       jobId: 'string',
       originator: 'string',
@@ -27948,6 +29728,31 @@ export default class Client extends OpenApi {
     return await this.exportDoNotCallNumbersWithOptions(request, runtime);
   }
 
+  async getAccessChannelOfStagingWithOptions(request: GetAccessChannelOfStagingRequest, runtime: $Util.RuntimeOptions): Promise<GetAccessChannelOfStagingResponse> {
+    Util.validateModel(request);
+    let query = OpenApiUtil.query(Util.toMap(request));
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetAccessChannelOfStaging",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "GET",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetAccessChannelOfStagingResponse>(await this.callApi(params, req, runtime), new GetAccessChannelOfStagingResponse({}));
+  }
+
+  async getAccessChannelOfStaging(request: GetAccessChannelOfStagingRequest): Promise<GetAccessChannelOfStagingResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getAccessChannelOfStagingWithOptions(request, runtime);
+  }
+
   async getAudioFileWithOptions(request: GetAudioFileRequest, runtime: $Util.RuntimeOptions): Promise<GetAudioFileResponse> {
     Util.validateModel(request);
     let query = { };
@@ -28524,6 +30329,10 @@ export default class Client extends OpenApi {
       query["ContactId"] = request.contactId;
     }
 
+    if (!Util.isUnset(request.expireSeconds)) {
+      query["ExpireSeconds"] = request.expireSeconds;
+    }
+
     if (!Util.isUnset(request.instanceId)) {
       query["InstanceId"] = request.instanceId;
     }
@@ -28827,6 +30636,31 @@ export default class Client extends OpenApi {
     return await this.getUserWithOptions(request, runtime);
   }
 
+  async getVideoWithOptions(request: GetVideoRequest, runtime: $Util.RuntimeOptions): Promise<GetVideoResponse> {
+    Util.validateModel(request);
+    let query = OpenApiUtil.query(Util.toMap(request));
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "GetVideo",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "GET",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<GetVideoResponse>(await this.callApi(params, req, runtime), new GetVideoResponse({}));
+  }
+
+  async getVideo(request: GetVideoRequest): Promise<GetVideoResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.getVideoWithOptions(request, runtime);
+  }
+
   async getVoicemailRecordingWithOptions(request: GetVoicemailRecordingRequest, runtime: $Util.RuntimeOptions): Promise<GetVoicemailRecordingResponse> {
     Util.validateModel(request);
     let query = { };
@@ -29995,6 +31829,61 @@ export default class Client extends OpenApi {
     return await this.listHistoricalAgentReportWithOptions(request, runtime);
   }
 
+  async listHistoricalAgentSkillGroupReportWithOptions(request: ListHistoricalAgentSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListHistoricalAgentSkillGroupReportResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.endTime)) {
+      query["EndTime"] = request.endTime;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.pageNumber)) {
+      query["PageNumber"] = request.pageNumber;
+    }
+
+    if (!Util.isUnset(request.pageSize)) {
+      query["PageSize"] = request.pageSize;
+    }
+
+    if (!Util.isUnset(request.skillGroupIdList)) {
+      query["SkillGroupIdList"] = request.skillGroupIdList;
+    }
+
+    if (!Util.isUnset(request.startTime)) {
+      query["StartTime"] = request.startTime;
+    }
+
+    let body : {[key: string ]: any} = { };
+    if (!Util.isUnset(request.agentIdList)) {
+      body["AgentIdList"] = request.agentIdList;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+      body: OpenApiUtil.parseToMap(body),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListHistoricalAgentSkillGroupReport",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListHistoricalAgentSkillGroupReportResponse>(await this.callApi(params, req, runtime), new ListHistoricalAgentSkillGroupReportResponse({}));
+  }
+
+  async listHistoricalAgentSkillGroupReport(request: ListHistoricalAgentSkillGroupReportRequest): Promise<ListHistoricalAgentSkillGroupReportResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listHistoricalAgentSkillGroupReportWithOptions(request, runtime);
+  }
+
   async listHistoricalSkillGroupReportWithOptions(request: ListHistoricalSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListHistoricalSkillGroupReportResponse> {
     Util.validateModel(request);
     let query = { };
@@ -30157,6 +32046,31 @@ export default class Client extends OpenApi {
     return await this.listIntervalAgentReportWithOptions(request, runtime);
   }
 
+  async listIntervalAgentSkillGroupReportWithOptions(request: ListIntervalAgentSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalAgentSkillGroupReportResponse> {
+    Util.validateModel(request);
+    let query = OpenApiUtil.query(Util.toMap(request));
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListIntervalAgentSkillGroupReport",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "GET",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListIntervalAgentSkillGroupReportResponse>(await this.callApi(params, req, runtime), new ListIntervalAgentSkillGroupReportResponse({}));
+  }
+
+  async listIntervalAgentSkillGroupReport(request: ListIntervalAgentSkillGroupReportRequest): Promise<ListIntervalAgentSkillGroupReportResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listIntervalAgentSkillGroupReportWithOptions(request, runtime);
+  }
+
   async listIntervalInstanceReportWithOptions(request: ListIntervalInstanceReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalInstanceReportResponse> {
     Util.validateModel(request);
     let query = { };
@@ -31269,6 +33183,63 @@ export default class Client extends OpenApi {
     return await this.listUsersWithOptions(request, runtime);
   }
 
+  async listVoicemailsWithOptions(request: ListVoicemailsRequest, runtime: $Util.RuntimeOptions): Promise<ListVoicemailsResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.caller)) {
+      query["Caller"] = request.caller;
+    }
+
+    if (!Util.isUnset(request.contactId)) {
+      query["ContactId"] = request.contactId;
+    }
+
+    if (!Util.isUnset(request.endTime)) {
+      query["EndTime"] = request.endTime;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.name)) {
+      query["Name"] = request.name;
+    }
+
+    if (!Util.isUnset(request.pageNumber)) {
+      query["PageNumber"] = request.pageNumber;
+    }
+
+    if (!Util.isUnset(request.pageSize)) {
+      query["PageSize"] = request.pageSize;
+    }
+
+    if (!Util.isUnset(request.startTime)) {
+      query["StartTime"] = request.startTime;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ListVoicemails",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ListVoicemailsResponse>(await this.callApi(params, req, runtime), new ListVoicemailsResponse({}));
+  }
+
+  async listVoicemails(request: ListVoicemailsRequest): Promise<ListVoicemailsResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.listVoicemailsWithOptions(request, runtime);
+  }
+
   async makeCallWithOptions(request: MakeCallRequest, runtime: $Util.RuntimeOptions): Promise<MakeCallResponse> {
     Util.validateModel(request);
     let query = { };
@@ -31859,6 +33830,39 @@ export default class Client extends OpenApi {
     return await this.pollUserStatusWithOptions(request, runtime);
   }
 
+  async processAliMeCallbackOfStagingWithOptions(request: ProcessAliMeCallbackOfStagingRequest, runtime: $Util.RuntimeOptions): Promise<ProcessAliMeCallbackOfStagingResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.data)) {
+      query["Data"] = request.data;
+    }
+
+    if (!Util.isUnset(request.token)) {
+      query["Token"] = request.token;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "ProcessAliMeCallbackOfStaging",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<ProcessAliMeCallbackOfStagingResponse>(await this.callApi(params, req, runtime), new ProcessAliMeCallbackOfStagingResponse({}));
+  }
+
+  async processAliMeCallbackOfStaging(request: ProcessAliMeCallbackOfStagingRequest): Promise<ProcessAliMeCallbackOfStagingResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.processAliMeCallbackOfStagingWithOptions(request, runtime);
+  }
+
   async publishContactFlowWithOptions(request: PublishContactFlowRequest, runtime: $Util.RuntimeOptions): Promise<PublishContactFlowResponse> {
     Util.validateModel(request);
     let query = { };
@@ -33355,6 +35359,63 @@ export default class Client extends OpenApi {
     return await this.unregisterDeviceWithOptions(request, runtime);
   }
 
+  async updateCampaignWithOptions(request: UpdateCampaignRequest, runtime: $Util.RuntimeOptions): Promise<UpdateCampaignResponse> {
+    Util.validateModel(request);
+    let query = { };
+    if (!Util.isUnset(request.callableTime)) {
+      query["CallableTime"] = request.callableTime;
+    }
+
+    if (!Util.isUnset(request.campaignId)) {
+      query["CampaignId"] = request.campaignId;
+    }
+
+    if (!Util.isUnset(request.contactFlowId)) {
+      query["ContactFlowId"] = request.contactFlowId;
+    }
+
+    if (!Util.isUnset(request.endTime)) {
+      query["EndTime"] = request.endTime;
+    }
+
+    if (!Util.isUnset(request.instanceId)) {
+      query["InstanceId"] = request.instanceId;
+    }
+
+    if (!Util.isUnset(request.name)) {
+      query["Name"] = request.name;
+    }
+
+    if (!Util.isUnset(request.startTime)) {
+      query["StartTime"] = request.startTime;
+    }
+
+    if (!Util.isUnset(request.strategyParameters)) {
+      query["StrategyParameters"] = request.strategyParameters;
+    }
+
+    let req = new $OpenApi.OpenApiRequest({
+      query: OpenApiUtil.query(query),
+    });
+    let params = new $OpenApi.Params({
+      action: "UpdateCampaign",
+      version: "2020-07-01",
+      protocol: "HTTPS",
+      pathname: "/",
+      method: "POST",
+      authType: "AK",
+      style: "RPC",
+      reqBodyType: "formData",
+      bodyType: "json",
+    });
+    return $tea.cast<UpdateCampaignResponse>(await this.callApi(params, req, runtime), new UpdateCampaignResponse({}));
+  }
+
+  async updateCampaign(request: UpdateCampaignRequest): Promise<UpdateCampaignResponse> {
+    let runtime = new $Util.RuntimeOptions({ });
+    return await this.updateCampaignWithOptions(request, runtime);
+  }
+
   async updateConfigItemsWithOptions(request: UpdateConfigItemsRequest, runtime: $Util.RuntimeOptions): Promise<UpdateConfigItemsResponse> {
     Util.validateModel(request);
     let query = { };