@alicloud/ccc20200701 2.10.1 → 2.11.0

package/dist/client.d.ts

@@ -1760,6 +1760,50 @@ export declare class ExportDoNotCallNumbersResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetAccessChannelOfStagingRequest extends $tea.Model {
+    searchPattern?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetAccessChannelOfStagingResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetAccessChannelOfStagingResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetAccessChannelOfStagingResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: GetAccessChannelOfStagingResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetAudioFileRequest extends $tea.Model {
     audioResourceId?: string;
     instanceId?: string;
@@ -2533,6 +2577,7 @@ export declare class GetLoginDetailsResponse extends $tea.Model {
 }
 export declare class GetMonoRecordingRequest extends $tea.Model {
     contactId?: string;
+    expireSeconds?: number;
     instanceId?: string;
     static names(): {
         [key: string]: string;
@@ -2980,6 +3025,51 @@ export declare class GetUserResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetVideoRequest extends $tea.Model {
+    contactId?: string;
+    instanceId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetVideoResponseBody extends $tea.Model {
+    code?: string;
+    data?: GetVideoResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class GetVideoResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: GetVideoResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetVoicemailRecordingRequest extends $tea.Model {
     contactId?: string;
     instanceId?: string;
@@ -4259,6 +4349,56 @@ export declare class ListHistoricalAgentReportResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListHistoricalAgentSkillGroupReportRequest extends $tea.Model {
+    agentIdList?: string;
+    endTime?: number;
+    instanceId?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    skillGroupIdList?: string;
+    startTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListHistoricalAgentSkillGroupReportResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: ListHistoricalAgentSkillGroupReportResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalSkillGroupReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
@@ -4446,6 +4586,55 @@ export declare class ListIntervalAgentReportResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListIntervalAgentSkillGroupReportRequest extends $tea.Model {
+    agentId?: string;
+    endTime?: number;
+    instanceId?: string;
+    interval?: string;
+    skillGroupId?: string;
+    startTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListIntervalAgentSkillGroupReportResponseBodyData[];
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: ListIntervalAgentSkillGroupReportResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalInstanceReportRequest extends $tea.Model {
     endTime?: number;
     instanceId?: string;
@@ -5692,6 +5881,57 @@ export declare class ListUsersResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListVoicemailsRequest extends $tea.Model {
+    caller?: string;
+    contactId?: string;
+    endTime?: number;
+    instanceId?: string;
+    name?: string;
+    pageNumber?: number;
+    pageSize?: number;
+    startTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsResponseBody extends $tea.Model {
+    code?: string;
+    data?: ListVoicemailsResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: ListVoicemailsResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class MakeCallRequest extends $tea.Model {
     callee?: string;
     caller?: string;
@@ -6353,6 +6593,51 @@ export declare class PollUserStatusResponse extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ProcessAliMeCallbackOfStagingRequest extends $tea.Model {
+    data?: string;
+    token?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ProcessAliMeCallbackOfStagingResponseBody extends $tea.Model {
+    code?: string;
+    data?: ProcessAliMeCallbackOfStagingResponseBodyData;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ProcessAliMeCallbackOfStagingResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: ProcessAliMeCallbackOfStagingResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class PublishContactFlowRequest extends $tea.Model {
     contactFlowId?: string;
     draftId?: string;
@@ -8063,9 +8348,59 @@ export declare class UnregisterDeviceResponse extends $tea.Model {
         [key: string]: any;
     });
 }
-export declare class UpdateConfigItemsRequest extends $tea.Model {
-    configItems?: string;
-    instanceId?: string;
+export declare class UpdateCampaignRequest extends $tea.Model {
+    callableTime?: string;
+    campaignId?: string;
+    contactFlowId?: string;
+    endTime?: string;
+    instanceId?: string;
+    name?: string;
+    startTime?: string;
+    strategyParameters?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateCampaignResponseBody extends $tea.Model {
+    code?: string;
+    httpStatusCode?: number;
+    message?: string;
+    requestId?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateCampaignResponse extends $tea.Model {
+    headers: {
+        [key: string]: string;
+    };
+    statusCode: number;
+    body: UpdateCampaignResponseBody;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class UpdateConfigItemsRequest extends $tea.Model {
+    configItems?: string;
+    instanceId?: string;
     objectId?: string;
     objectType?: string;
     static names(): {
@@ -8129,6 +8464,7 @@ export declare class AnswerCallResponseBodyDataCallContextChannelContexts extend
     callType?: string;
     channelId?: string;
     channelState?: string;
+    channelVariables?: string;
     destination?: string;
     jobId?: string;
     originator?: string;
@@ -8785,6 +9121,18 @@ export declare class EndConferenceResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetAccessChannelOfStagingResponseBodyData extends $tea.Model {
+    token?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetAudioFileResponseBodyData extends $tea.Model {
     audioFileName?: string;
     audioResourceId?: string;
@@ -9570,6 +9918,19 @@ export declare class GetUserResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class GetVideoResponseBodyData extends $tea.Model {
+    fileName?: string;
+    fileUrl?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class GetVoicemailRecordingResponseBodyData extends $tea.Model {
     fileName?: string;
     fileUrl?: string;
@@ -9998,11 +10359,13 @@ export declare class LaunchSurveyResponseBodyData extends $tea.Model {
     });
 }
 export declare class ListAgentStateLogsResponseBodyData extends $tea.Model {
+    breakCode?: string;
     duration?: number;
     outboundScenario?: boolean;
     startTime?: number;
     state?: string;
     stateCode?: string;
+    workMode?: string;
     static names(): {
         [key: string]: string;
     };
@@ -10293,6 +10656,7 @@ export declare class ListCallDetailRecordsResponseBodyDataList extends $tea.Mode
     dialingTime?: number;
     earlyMediaState?: string;
     establishedTime?: number;
+    heldTime?: number;
     instanceId?: string;
     ivrTime?: number;
     queueTime?: number;
@@ -10682,12 +11046,29 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOutbound exten
         [key: string]: any;
     });
 }
+export declare class ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalAgentReportResponseBodyDataListOverall extends $tea.Model {
     averageBreakTime?: number;
     averageHoldTime?: number;
     averageReadyTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    breakCodeDetailList?: ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList[];
+    firstCheckInTime?: number;
+    lastCheckOutTime?: number;
     maxBreakTime?: number;
     maxHoldTime?: number;
     maxReadyTime?: number;
@@ -10702,6 +11083,11 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOverall extend
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteOnlineTime?: number;
+    totalOfficePhoneOnlineTime?: number;
+    totalOnSiteOnlineTime?: number;
+    totalOutboundScenarioReadyTime?: number;
+    totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -10749,6 +11135,214 @@ export declare class ListHistoricalAgentReportResponseBodyData extends $tea.Mode
         [key: string]: any;
     });
 }
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back extends $tea.Model {
+    agentAnswerRate?: number;
+    answerRate?: number;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsCustomerHandled?: number;
+    callsDialed?: number;
+    customerHandleRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
+    averageHoldTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    callsAttendedTransferIn?: number;
+    callsAttendedTransferOut?: number;
+    callsBlindTransferIn?: number;
+    callsBlindTransferOut?: number;
+    callsHandled?: number;
+    callsHold?: number;
+    callsOffered?: number;
+    callsRinged?: number;
+    handleRate?: number;
+    maxHoldTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalHoldTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal extends $tea.Model {
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsDialed?: number;
+    callsHandled?: number;
+    callsOffered?: number;
+    callsTalk?: number;
+    maxTalkTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound extends $tea.Model {
+    answerRate?: number;
+    averageDialingTime?: number;
+    averageHoldTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    callsAnswered?: number;
+    callsAttendedTransferIn?: number;
+    callsAttendedTransferOut?: number;
+    callsBlindTransferIn?: number;
+    callsBlindTransferOut?: number;
+    callsDialed?: number;
+    callsHold?: number;
+    callsRinged?: number;
+    maxDialingTime?: number;
+    maxHoldTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalDialingTime?: number;
+    totalHoldTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall extends $tea.Model {
+    averageBreakTime?: number;
+    averageHoldTime?: number;
+    averageReadyTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    breakCodeDetailList?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverallBreakCodeDetailList[];
+    firstCheckInTime?: number;
+    lastCheckOutTime?: number;
+    maxBreakTime?: number;
+    maxHoldTime?: number;
+    maxReadyTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    occupancyRate?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalBreakTime?: number;
+    totalCalls?: number;
+    totalHoldTime?: number;
+    totalLoggedInTime?: number;
+    totalOutboundScenarioReadyTime?: number;
+    totalOutboundScenarioTime?: number;
+    totalReadyTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyDataList extends $tea.Model {
+    agentId?: string;
+    agentName?: string;
+    back2Back?: ListHistoricalAgentSkillGroupReportResponseBodyDataListBack2Back;
+    displayId?: string;
+    inbound?: ListHistoricalAgentSkillGroupReportResponseBodyDataListInbound;
+    internal?: ListHistoricalAgentSkillGroupReportResponseBodyDataListInternal;
+    outbound?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOutbound;
+    overall?: ListHistoricalAgentSkillGroupReportResponseBodyDataListOverall;
+    skillGroupId?: string;
+    skillGroupName?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListHistoricalAgentSkillGroupReportResponseBodyData extends $tea.Model {
+    list?: ListHistoricalAgentSkillGroupReportResponseBodyDataList[];
+    pageNumber?: number;
+    pageSize?: number;
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListHistoricalSkillGroupReportResponseBodyDataListInbound extends $tea.Model {
     abandonRate?: number;
     averageAbandonTime?: number;
@@ -11146,12 +11740,27 @@ export declare class ListIntervalAgentReportResponseBodyDataOutbound extends $te
         [key: string]: any;
     });
 }
+export declare class ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalAgentReportResponseBodyDataOverall extends $tea.Model {
     averageBreakTime?: number;
     averageHoldTime?: number;
     averageReadyTime?: number;
     averageTalkTime?: number;
     averageWorkTime?: number;
+    breakCodeDetailList?: ListIntervalAgentReportResponseBodyDataOverallBreakCodeDetailList[];
     firstCheckInTime?: number;
     lastCheckoutTime?: number;
     maxBreakTime?: number;
@@ -11168,6 +11777,11 @@ export declare class ListIntervalAgentReportResponseBodyDataOverall extends $tea
     totalCalls?: number;
     totalHoldTime?: number;
     totalLoggedInTime?: number;
+    totalOffSiteOnlineTime?: number;
+    totalOfficePhoneOnlineTime?: number;
+    totalOnSiteOnlineTime?: number;
+    totalOutboundScenarioReadyTime?: number;
+    totalOutboundScenarioTime?: number;
     totalReadyTime?: number;
     totalTalkTime?: number;
     totalWorkTime?: number;
@@ -11196,6 +11810,195 @@ export declare class ListIntervalAgentReportResponseBodyData extends $tea.Model
         [key: string]: any;
     });
 }
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $tea.Model {
+    agentAnswerRate?: number;
+    answerRate?: number;
+    averageCustomerRingTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsCustomerHandled?: number;
+    callsDialed?: number;
+    customerHandleRate?: number;
+    maxCustomerRingTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    totalCustomerRingTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $tea.Model {
+    averageHoldTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    callsAttendedTransferIn?: number;
+    callsAttendedTransferOut?: number;
+    callsBlindTransferIn?: number;
+    callsBlindTransferOut?: number;
+    callsHandled?: number;
+    callsHold?: number;
+    callsOffered?: number;
+    callsRinged?: number;
+    handleRate?: number;
+    maxHoldTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalHoldTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $tea.Model {
+    averageTalkTime?: number;
+    callsAnswered?: number;
+    callsDialed?: number;
+    callsHandled?: number;
+    callsOffered?: number;
+    callsTalk?: number;
+    maxTalkTime?: number;
+    totalTalkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOutbound extends $tea.Model {
+    answerRate?: number;
+    averageDialingTime?: number;
+    averageHoldTime?: number;
+    averageRingTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    callsAnswered?: number;
+    callsAttendedTransferIn?: number;
+    callsAttendedTransferOut?: number;
+    callsBlindTransferIn?: number;
+    callsBlindTransferOut?: number;
+    callsDialed?: number;
+    callsHold?: number;
+    callsRinged?: number;
+    maxDialingTime?: number;
+    maxHoldTime?: number;
+    maxRingTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalDialingTime?: number;
+    totalHoldTime?: number;
+    totalRingTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $tea.Model {
+    breakCode?: string;
+    count?: number;
+    duration?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $tea.Model {
+    averageBreakTime?: number;
+    averageHoldTime?: number;
+    averageReadyTime?: number;
+    averageTalkTime?: number;
+    averageWorkTime?: number;
+    breakCodeDetailList?: ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
+    firstCheckInTime?: number;
+    lastCheckoutTime?: number;
+    maxBreakTime?: number;
+    maxHoldTime?: number;
+    maxReadyTime?: number;
+    maxTalkTime?: number;
+    maxWorkTime?: number;
+    occupancyRate?: number;
+    satisfactionIndex?: number;
+    satisfactionRate?: number;
+    satisfactionSurveysOffered?: number;
+    satisfactionSurveysResponded?: number;
+    totalBreakTime?: number;
+    totalCalls?: number;
+    totalHoldTime?: number;
+    totalLoggedInTime?: number;
+    totalOutboundScenarioReadyTime?: number;
+    totalOutboundScenarioTime?: number;
+    totalReadyTime?: number;
+    totalTalkTime?: number;
+    totalWorkTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListIntervalAgentSkillGroupReportResponseBodyData extends $tea.Model {
+    back2Back?: ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back;
+    inbound?: ListIntervalAgentSkillGroupReportResponseBodyDataInbound;
+    internal?: ListIntervalAgentSkillGroupReportResponseBodyDataInternal;
+    outbound?: ListIntervalAgentSkillGroupReportResponseBodyDataOutbound;
+    overall?: ListIntervalAgentSkillGroupReportResponseBodyDataOverall;
+    statsTime?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ListIntervalInstanceReportResponseBodyDataInbound extends $tea.Model {
     abandonedRate?: number;
     averageAbandonTime?: number;
@@ -12452,6 +13255,41 @@ export declare class ListUsersResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ListVoicemailsResponseBodyDataList extends $tea.Model {
+    callee?: string;
+    caller?: string;
+    cdrStartTime?: number;
+    contactId?: string;
+    duration?: number;
+    instanceId?: string;
+    name?: string;
+    recordingDuration?: number;
+    startTime?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
+export declare class ListVoicemailsResponseBodyData extends $tea.Model {
+    list?: ListVoicemailsResponseBodyDataList[];
+    pageNumber?: number;
+    pageSize?: number;
+    totalCount?: number;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class MakeCallResponseBodyDataCallContextChannelContexts extends $tea.Model {
     callType?: string;
     channelFlags?: string;
@@ -12799,6 +13637,18 @@ export declare class PollUserStatusResponseBodyData extends $tea.Model {
         [key: string]: any;
     });
 }
+export declare class ProcessAliMeCallbackOfStagingResponseBodyData extends $tea.Model {
+    result?: string;
+    static names(): {
+        [key: string]: string;
+    };
+    static types(): {
+        [key: string]: any;
+    };
+    constructor(map?: {
+        [key: string]: any;
+    });
+}
 export declare class ReadyForServiceResponseBodyData extends $tea.Model {
     breakCode?: string;
     deviceId?: string;
@@ -12897,6 +13747,7 @@ export declare class ReleaseCallResponseBodyDataCallContextChannelContexts exten
     callType?: string;
     channelId?: string;
     channelState?: string;
+    channelVariables?: string;
     destination?: string;
     jobId?: string;
     originator?: string;
@@ -13679,6 +14530,8 @@ export default class Client extends OpenApi {
     exportCustomCallTagging(request: ExportCustomCallTaggingRequest): Promise<ExportCustomCallTaggingResponse>;
     exportDoNotCallNumbersWithOptions(request: ExportDoNotCallNumbersRequest, runtime: $Util.RuntimeOptions): Promise<ExportDoNotCallNumbersResponse>;
     exportDoNotCallNumbers(request: ExportDoNotCallNumbersRequest): Promise<ExportDoNotCallNumbersResponse>;
+    getAccessChannelOfStagingWithOptions(request: GetAccessChannelOfStagingRequest, runtime: $Util.RuntimeOptions): Promise<GetAccessChannelOfStagingResponse>;
+    getAccessChannelOfStaging(request: GetAccessChannelOfStagingRequest): Promise<GetAccessChannelOfStagingResponse>;
     getAudioFileWithOptions(request: GetAudioFileRequest, runtime: $Util.RuntimeOptions): Promise<GetAudioFileResponse>;
     getAudioFile(request: GetAudioFileRequest): Promise<GetAudioFileResponse>;
     getAudioFileDownloadUrlWithOptions(request: GetAudioFileDownloadUrlRequest, runtime: $Util.RuntimeOptions): Promise<GetAudioFileDownloadUrlResponse>;
@@ -13733,6 +14586,8 @@ export default class Client extends OpenApi {
     getUploadAudioDataParams(request: GetUploadAudioDataParamsRequest): Promise<GetUploadAudioDataParamsResponse>;
     getUserWithOptions(request: GetUserRequest, runtime: $Util.RuntimeOptions): Promise<GetUserResponse>;
     getUser(request: GetUserRequest): Promise<GetUserResponse>;
+    getVideoWithOptions(request: GetVideoRequest, runtime: $Util.RuntimeOptions): Promise<GetVideoResponse>;
+    getVideo(request: GetVideoRequest): Promise<GetVideoResponse>;
     getVoicemailRecordingWithOptions(request: GetVoicemailRecordingRequest, runtime: $Util.RuntimeOptions): Promise<GetVoicemailRecordingResponse>;
     getVoicemailRecording(request: GetVoicemailRecordingRequest): Promise<GetVoicemailRecordingResponse>;
     holdCallWithOptions(request: HoldCallRequest, runtime: $Util.RuntimeOptions): Promise<HoldCallResponse>;
@@ -13785,6 +14640,8 @@ export default class Client extends OpenApi {
     listDoNotCallNumbers(request: ListDoNotCallNumbersRequest): Promise<ListDoNotCallNumbersResponse>;
     listHistoricalAgentReportWithOptions(request: ListHistoricalAgentReportRequest, runtime: $Util.RuntimeOptions): Promise<ListHistoricalAgentReportResponse>;
     listHistoricalAgentReport(request: ListHistoricalAgentReportRequest): Promise<ListHistoricalAgentReportResponse>;
+    listHistoricalAgentSkillGroupReportWithOptions(request: ListHistoricalAgentSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListHistoricalAgentSkillGroupReportResponse>;
+    listHistoricalAgentSkillGroupReport(request: ListHistoricalAgentSkillGroupReportRequest): Promise<ListHistoricalAgentSkillGroupReportResponse>;
     listHistoricalSkillGroupReportWithOptions(request: ListHistoricalSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListHistoricalSkillGroupReportResponse>;
     listHistoricalSkillGroupReport(request: ListHistoricalSkillGroupReportRequest): Promise<ListHistoricalSkillGroupReportResponse>;
     listInstancesWithOptions(request: ListInstancesRequest, runtime: $Util.RuntimeOptions): Promise<ListInstancesResponse>;
@@ -13793,6 +14650,8 @@ export default class Client extends OpenApi {
     listInstancesOfUser(request: ListInstancesOfUserRequest): Promise<ListInstancesOfUserResponse>;
     listIntervalAgentReportWithOptions(request: ListIntervalAgentReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalAgentReportResponse>;
     listIntervalAgentReport(request: ListIntervalAgentReportRequest): Promise<ListIntervalAgentReportResponse>;
+    listIntervalAgentSkillGroupReportWithOptions(request: ListIntervalAgentSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalAgentSkillGroupReportResponse>;
+    listIntervalAgentSkillGroupReport(request: ListIntervalAgentSkillGroupReportRequest): Promise<ListIntervalAgentSkillGroupReportResponse>;
     listIntervalInstanceReportWithOptions(request: ListIntervalInstanceReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalInstanceReportResponse>;
     listIntervalInstanceReport(request: ListIntervalInstanceReportRequest): Promise<ListIntervalInstanceReportResponse>;
     listIntervalSkillGroupReportWithOptions(request: ListIntervalSkillGroupReportRequest, runtime: $Util.RuntimeOptions): Promise<ListIntervalSkillGroupReportResponse>;
@@ -13845,6 +14704,8 @@ export default class Client extends OpenApi {
     listUserLevelsOfSkillGroup(request: ListUserLevelsOfSkillGroupRequest): Promise<ListUserLevelsOfSkillGroupResponse>;
     listUsersWithOptions(request: ListUsersRequest, runtime: $Util.RuntimeOptions): Promise<ListUsersResponse>;
     listUsers(request: ListUsersRequest): Promise<ListUsersResponse>;
+    listVoicemailsWithOptions(request: ListVoicemailsRequest, runtime: $Util.RuntimeOptions): Promise<ListVoicemailsResponse>;
+    listVoicemails(request: ListVoicemailsRequest): Promise<ListVoicemailsResponse>;
     makeCallWithOptions(request: MakeCallRequest, runtime: $Util.RuntimeOptions): Promise<MakeCallResponse>;
     makeCall(request: MakeCallRequest): Promise<MakeCallResponse>;
     modifyAudioFileWithOptions(request: ModifyAudioFileRequest, runtime: $Util.RuntimeOptions): Promise<ModifyAudioFileResponse>;
@@ -13873,6 +14734,8 @@ export default class Client extends OpenApi {
     pickOutboundNumbers(request: PickOutboundNumbersRequest): Promise<PickOutboundNumbersResponse>;
     pollUserStatusWithOptions(request: PollUserStatusRequest, runtime: $Util.RuntimeOptions): Promise<PollUserStatusResponse>;
     pollUserStatus(request: PollUserStatusRequest): Promise<PollUserStatusResponse>;
+    processAliMeCallbackOfStagingWithOptions(request: ProcessAliMeCallbackOfStagingRequest, runtime: $Util.RuntimeOptions): Promise<ProcessAliMeCallbackOfStagingResponse>;
+    processAliMeCallbackOfStaging(request: ProcessAliMeCallbackOfStagingRequest): Promise<ProcessAliMeCallbackOfStagingResponse>;
     publishContactFlowWithOptions(request: PublishContactFlowRequest, runtime: $Util.RuntimeOptions): Promise<PublishContactFlowResponse>;
     publishContactFlow(request: PublishContactFlowRequest): Promise<PublishContactFlowResponse>;
     readyForServiceWithOptions(request: ReadyForServiceRequest, runtime: $Util.RuntimeOptions): Promise<ReadyForServiceResponse>;
@@ -13945,6 +14808,8 @@ export default class Client extends OpenApi {
     unmuteCall(request: UnmuteCallRequest): Promise<UnmuteCallResponse>;
     unregisterDeviceWithOptions(request: UnregisterDeviceRequest, runtime: $Util.RuntimeOptions): Promise<UnregisterDeviceResponse>;
     unregisterDevice(request: UnregisterDeviceRequest): Promise<UnregisterDeviceResponse>;
+    updateCampaignWithOptions(request: UpdateCampaignRequest, runtime: $Util.RuntimeOptions): Promise<UpdateCampaignResponse>;
+    updateCampaign(request: UpdateCampaignRequest): Promise<UpdateCampaignResponse>;
     updateConfigItemsWithOptions(request: UpdateConfigItemsRequest, runtime: $Util.RuntimeOptions): Promise<UpdateConfigItemsResponse>;
     updateConfigItems(request: UpdateConfigItemsRequest): Promise<UpdateConfigItemsResponse>;
 }