@adminide-stack/yantra-help-browser 12.0.16-alpha.6 → 12.0.16

package/lib/templates/content/use-cases/support-use-cases.md

@@ -0,0 +1,120 @@
+# Support Use Cases
+
+Detailed examples of how support teams leverage Yantra AI employees to resolve issues faster, route requests intelligently, and deliver proactive customer care.
+
+## Use Case 1: Proactive Issue Detection
+
+### The Situation
+
+A deployment creates a subtle bug affecting a subset of customers. Customers start experiencing issues but haven't reported them yet.
+
+### Without Yantra
+
+- Support waits for customer reports to come in
+- First report comes 3 hours after the issue started
+- By then, 15 customers are affected
+- Triage begins from scratch with each new report
+
+### With Yantra
+
+- AI employee detects the error spike in Sentry within minutes of the deployment
+- Cross-references affected tenants with CRM data to identify impacted customers
+- Proactively alerts the support team: _"Deploy #892 introduced an auth error affecting 8 enterprise accounts. Draft customer communications ready. Engineering already notified."_
+- Support sends proactive "we're aware and working on it" messages before customers report
+
+**Result: Customers receive proactive communication instead of discovering issues on their own**
+
+## Use Case 2: Intelligent Ticket Routing
+
+### The Situation
+
+A customer submits a support request: _"Our API integration keeps timing out during peak hours."_
+
+### Without Yantra
+
+- Ticket goes to the general support queue
+- First-line support spends time understanding the issue
+- Escalated to engineering after 30 minutes
+- Engineering spends another 30 minutes gathering context
+
+### With Yantra
+
+- AI employee analyzes the request and immediately:
+    - Checks the customer's API usage patterns and recent error logs
+    - Identifies related Sentry errors in the API service
+    - Finds a similar issue from another customer resolved last month
+    - Links to the relevant Linear ticket and resolution
+- Routes directly to the appropriate engineering team with full context
+- Suggests a workaround based on the previous resolution
+
+**Result: Resolution path identified in seconds instead of hours of back-and-forth**
+
+## Use Case 3: Customer Context for Support Agents
+
+### The Situation
+
+A support agent receives a call from a frustrated enterprise customer who's had three previous issues this quarter.
+
+### Without Yantra
+
+- Agent searches CRM for the customer while on the call
+- Can see basic ticket history but not the full context
+- Customer has to re-explain their situation and history
+- Frustration increases for both parties
+
+### With Yantra
+
+- When the call starts, AI employee already has the customer brief ready:
+    - Previous 3 issues with resolutions and root causes
+    - Current open tickets and their status
+    - Customer's account tier, renewal date, and relationship health
+    - Preferred communication style and escalation contacts
+    - Product features they use most heavily
+- Agent starts the conversation with full context
+
+**Result: Empathetic, informed support from the first moment**
+
+## Use Case 4: SLA Compliance Monitoring
+
+### The Situation
+
+Your enterprise support SLA guarantees first response within 1 hour and resolution within 8 hours for P1 issues.
+
+### Without Yantra
+
+- SLA tracking depends on manual agent updates to ticket status
+- Tickets occasionally breach SLA because nobody noticed the clock
+- Monthly SLA reports are assembled manually from incomplete data
+- Escalation happens after breaches, not before
+
+### With Yantra
+
+- AI employee tracks every ticket against SLA targets in real time
+- 15-minute warning before approaching first response deadline
+- Auto-escalation if a P1 ticket is unacknowledged after 30 minutes
+- Real-time dashboard showing SLA compliance and at-risk tickets
+- Proactive reassignment if the assigned agent is unavailable
+
+**Result: SLA compliance improves from 85% to 98%+**
+
+## Use Case 5: Knowledge Base from Support Interactions
+
+### The Situation
+
+Support agents repeatedly answer the same questions about a specific feature. The knowledge base article for it is outdated.
+
+### Without Yantra
+
+- Each agent writes a slightly different response
+- Quality varies significantly between agents
+- Nobody has time to update the knowledge base
+- New agents struggle with the topic
+
+### With Yantra
+
+- AI employee identifies the recurring question pattern
+- Suggests a knowledge base update with the most accurate and complete response compiled from multiple agent interactions
+- Flags the outdated article to the documentation team
+- In the meantime, suggests the best response automatically when similar tickets come in
+
+**Result: Consistent, high-quality responses and an ever-improving knowledge base**

package/lib/templates/content/use-cases/use-cases-overview.md

@@ -0,0 +1,115 @@
+# Use Cases Overview
+
+Yantra AI employees serve teams across every function. This guide covers the most common use cases and how organizations deploy AI employees to eliminate busywork, preserve knowledge, and keep teams in sync.
+
+## Use Cases by Team
+
+### Engineering Use Cases
+
+| Use Case                   | Description                                                                          | Impact                              |
+| -------------------------- | ------------------------------------------------------------------------------------ | ----------------------------------- |
+| **Bug Triage Automation**  | Correlate customer reports with error logs, existing tickets, and recent deployments | Hours saved per incident            |
+| **Deploy Monitoring**      | Automatic error-to-deploy correlation with rollback recommendations                  | Faster incident response            |
+| **Knowledge Preservation** | Every fix, decision, and workaround indexed and searchable                           | Eliminates knowledge silos          |
+| **Engineer Onboarding**    | New team members get instant access to organizational context                        | Days-to-productive reduced to hours |
+| **Alert Deduplication**    | Group related errors and surface only genuinely new issues                           | Reduced alert fatigue               |
+
+[Detailed Engineering Solutions →](/help-center/solutions-engineering/engineering-overview)
+
+### Sales Use Cases
+
+| Use Case                  | Description                                                  | Impact                    |
+| ------------------------- | ------------------------------------------------------------ | ------------------------- |
+| **CRM Auto-Update**       | Automatically log calls, emails, and update deal stages      | Pipeline accuracy to 95%+ |
+| **Pre-Call Briefing**     | Context package delivered before every meeting               | Always prepared           |
+| **Follow-Up Assurance**   | Every lead gets timely follow-up with personalized messaging | 100% follow-up rate       |
+| **Pipeline Intelligence** | Real-time deal health scoring and at-risk identification     | Better forecasting        |
+| **Lead Re-Engagement**    | Dormant lead identification and reactivation campaigns       | Recovered revenue         |
+
+[Detailed Sales Solutions →](/help-center/solutions-sales/sales-overview)
+
+### Marketing Use Cases
+
+| Use Case                 | Description                                              | Impact                  |
+| ------------------------ | -------------------------------------------------------- | ----------------------- |
+| **Social Publishing**    | Consistent content across LinkedIn and X/Twitter         | Active social presence  |
+| **Content from Updates** | Product releases auto-transformed into marketing content | Every update amplified  |
+| **Engagement Response**  | Real-time monitoring and response to social interactions | No missed opportunities |
+| **Brand Tracking**       | Continuous monitoring of brand mentions and sentiment    | Full brand awareness    |
+| **Competitor Watch**     | Track competitor activity and market positioning         | Strategic advantage     |
+
+[Detailed Marketing Solutions →](/help-center/solutions-marketing/marketing-overview)
+
+### Support Use Cases
+
+| Use Case                | Description                                                    | Impact                 |
+| ----------------------- | -------------------------------------------------------------- | ---------------------- |
+| **Issue Routing**       | Auto-route customer issues to the right team with full context | Faster resolution      |
+| **Context Retrieval**   | Instant access to customer history across all tools            | Better support quality |
+| **Proactive Outreach**  | Detect issues before customers report them                     | Improved satisfaction  |
+| **Resolution Patterns** | Surface past resolutions for similar issues                    | Consistent quality     |
+| **SLA Monitoring**      | Track response and resolution times against targets            | SLA compliance         |
+
+## Cross-Functional Use Cases
+
+### Morning Briefings
+
+Every team member starts the day with a personalized summary of:
+
+- What happened overnight across their relevant tools
+- Critical items requiring immediate attention
+- Updates on items they're tracking
+- Upcoming meetings with prepared context
+
+### Institutional Memory
+
+Across all departments, Yantra maintains a living knowledge base:
+
+- Every conversation, decision, and action is indexed
+- Historical patterns are identified and surfaced when relevant
+- New team members access the full context of their role from day one
+- No knowledge is lost when people change roles
+
+### Cross-Team Coordination
+
+When activity in one team affects another:
+
+- Engineering deploys that affect sales demos get flagged
+- Customer complaints that indicate product bugs are routed to engineering
+- Marketing campaigns that generate leads are tracked through to sales outcomes
+- Support patterns that suggest product improvements reach the product team
+
+## Industry-Specific Use Cases
+
+### SaaS Companies
+
+- Customer health scoring from multi-signal analysis
+- Feature adoption tracking across accounts
+- Churn risk detection from engagement patterns
+- Upsell opportunity identification from usage data
+
+### Professional Services
+
+- Client relationship management across partner handoffs
+- Project status tracking across distributed teams
+- Resource utilization monitoring and optimization
+- Proposal preparation with relevant case studies
+
+### E-Commerce
+
+- Checkout issue detection and resolution
+- Inventory alert correlation with customer impact
+- Marketing campaign performance tracking
+- Customer journey analytics across touchpoints
+
+## Measuring ROI
+
+Track the business impact of your AI employees:
+
+| Metric               | How to Measure                                           |
+| -------------------- | -------------------------------------------------------- |
+| **Time saved**       | Hours previously spent on manual tasks now handled by AI |
+| **Response time**    | Time from event to response before and after Yantra      |
+| **Data accuracy**    | CRM/pipeline accuracy improvement                        |
+| **Knowledge access** | Reduction in "who knows about X?" interruptions          |
+| **Onboarding speed** | Time to productivity for new team members                |

package/lib/templates/content/what-is-yantra/getting-started-yantra.md

@@ -0,0 +1,85 @@
+# Getting Started with Yantra
+
+A quick introduction to what Yantra is, who it's for, and how to make the most of it from day one.
+
+---
+
+## What Is Yantra?
+
+Yantra is an **AI-powered search and research platform** that combines real-time web search with intelligent AI analysis. Instead of sifting through pages of links, you get direct answers backed by verifiable sources.
+
+But Yantra goes beyond search. With **AI Employees**, Yantra integrates into your existing tools (Slack, GitHub, HubSpot, etc.) and works as an autonomous team member — monitoring, analyzing, and taking action on your behalf.
+
+---
+
+## Who Is Yantra For?
+
+| Role            | How Yantra helps                                                                   |
+| --------------- | ---------------------------------------------------------------------------------- |
+| **Engineers**   | Debug faster with correlated error context across Sentry, GitHub, and Slack        |
+| **Sales teams** | Auto-update CRMs, prepare for calls with full prospect context, track pipeline     |
+| **Marketers**   | Monitor brand mentions, automate content workflows, track competitors              |
+| **Students**    | Research with AI-powered citations, study with concept explanations and flashcards |
+| **Researchers** | Deep Research mode: comprehensive literature reviews in minutes                    |
+
+---
+
+## Core Concepts
+
+### Search
+
+Yantra's search is AI-native. It understands natural language, fetches real-time sources, and synthesizes answers — not just links.
+
+[Learn more about Search Features](/help-center/product-features/search-features)
+
+### AI Employees
+
+Autonomous agents that connect to your tools and work 24/7:
+
+- Monitor Slack, GitHub, email, CRM, and error tracking
+- Correlate events across tools automatically
+- Draft messages, update records, create tickets — with your approval
+- Deliver morning briefings with everything important from overnight
+
+[Learn more about AI Employees](/help-center/ai-employees/ai-employees-overview)
+
+### Spaces
+
+Project-based workspaces for organizing your research:
+
+- Save searches, conversations, files, and notes in one place
+- Share with teammates for collaborative research
+- Tag and filter for quick access
+
+[Learn more about Spaces](/help-center/spaces-library/spaces-overview)
+
+---
+
+## Your First 5 Minutes
+
+1. **Search** — Type any question in the search bar and get an AI answer with sources.
+2. **Follow up** — Ask a follow-up question to go deeper.
+3. **Save** — Bookmark a result to your Library.
+4. **Try Pro Search** — Toggle Pro Search for a more detailed analysis.
+5. **Connect a tool** — Go to Settings > Integrations to connect Slack or GitHub.
+
+---
+
+## Pricing at a Glance
+
+| Plan       | Price          | Key features                                      |
+| ---------- | -------------- | ------------------------------------------------- |
+| Free       | $0             | 20 searches/day, basic AI model                   |
+| Pro        | $20/month      | Unlimited searches, all models, Deep Research     |
+| Team       | $20/user/month | Shared workspaces, team analytics, admin controls |
+| Enterprise | Custom         | SSO, audit logs, custom models, SLA               |
+
+[See full pricing details](/help-center/subscription-billing/billing-overview)
+
+---
+
+## Next Steps
+
+- [How Yantra Works](/help-center/what-is-yantra/how-yantra-works) — The technology behind the product
+- [Practical Tips](/help-center/what-is-yantra/practical-tips-yantra) — Get the most out of your searches
+- [AI Employees Overview](/help-center/ai-employees/ai-employees-overview) — Set up your autonomous AI teammate

package/lib/{content → templates/content}/what-is-yantra/how-yantra-works.md

@@ -35,4 +35,4 @@ Yantra prioritizes accuracy through:
 - **Source Verification**: All sources are verified for credibility
 - **Real-time Updates**: Information is always current
 - **Multiple Perspectives**: Different viewpoints are considered
-- **Citation Tracking**: Every claim is backed by sources
+- **Citation Tracking**: Every claim is backed by sources

package/lib/{content → templates/content}/what-is-yantra/practical-tips-yantra.md

@@ -17,6 +17,7 @@ Provide context for better answers:
 ### Follow-up Questions
 
 Build on previous answers:
+
 - "Can you explain that in simpler terms?"
 - "What are the implications of this?"
 - "How does this compare to other solutions?"
@@ -61,4 +62,4 @@ Build on previous answers:
 
 - **Team Collaboration**: Share searches with your team
 - **Custom Branding**: White-label solutions
-- **Advanced Analytics**: Track usage and insights
+- **Advanced Analytics**: Track usage and insights

package/lib/{content → templates/content}/what-is-yantra/what-is-yantra-intro.md

@@ -29,4 +29,4 @@ To get started with Yantra:
 3. Start asking questions
 4. Explore the different search modes available
 
-For more advanced features, consider upgrading to Yantra Pro or Max.
+For more advanced features, consider upgrading to Yantra Pro or Max.

package/lib/{content → templates/content}/what-is-yantra/yantra-discord-community.md

@@ -41,16 +41,19 @@ The Yantra Discord Community is our official space where users can:
 ## Community Channels
 
 ### General Discussion
+
 - **#general**: General Yantra discussions
 - **#introductions**: Introduce yourself to the community
 - **#announcements**: Official updates and news
 
 ### Help and Support
+
 - **#help**: Get help with Yantra
 - **#tips-and-tricks**: Share useful tips
 - **#feature-requests**: Suggest new features
 
 ### Specialized Topics
+
 - **#research**: Discuss research methodologies
 - **#ai-discussion**: Talk about AI and technology
-- **#community-projects**: Collaborate on projects
+- **#community-projects**: Collaborate on projects

package/lib/{content → templates/content}/yantra-assistant/android-app.md

@@ -5,12 +5,14 @@ Using Yantra on Android devices.
 ## Android App Features
 
 ### Core Features
+
 - **Full Search**: Complete search functionality
 - **Voice Search**: Google Assistant integration
 - **Offline Mode**: Limited offline capabilities
 - **Material Design**: Google Material Design
 
 ### Android-Specific Features
+
 - **Google Assistant**: Voice search integration
 - **Android Widgets**: Home screen widgets
 - **Share Menu**: Android share functionality
@@ -19,12 +21,14 @@ Using Yantra on Android devices.
 ## Android Integration
 
 ### Google Services
+
 - **Google Assistant**: Voice search via Assistant
 - **Google Search**: Integration with Google Search
 - **Chrome Integration**: Search from Chrome
 - **Android Auto**: Car integration
 
 ### Android Features
+
 - **Notification Channels**: Categorized notifications
 - **Adaptive Icons**: Dynamic app icons
 - **Shortcuts**: App shortcuts support
@@ -33,12 +37,14 @@ Using Yantra on Android devices.
 ## Installation and Setup
 
 ### Google Play Installation
+
 1. **Open Play Store**: Launch Google Play Store
 2. **Search Yantra**: Search for "Yantra"
 3. **Install**: Tap "Install" to download
 4. **Open**: Launch the app
 
 ### Initial Configuration
+
 - **Account Setup**: Sign in or create account
 - **Permissions**: Grant necessary permissions
 - **Notifications**: Configure notifications
@@ -47,12 +53,14 @@ Using Yantra on Android devices.
 ## Android App Usage
 
 ### Basic Operations
+
 - **Search**: Tap search bar to search
 - **Voice**: Use microphone for voice search
 - **Results**: Browse search results
 - **Sources**: Access source citations
 
 ### Advanced Features
+
 - **Saved Searches**: Save important searches
 - **Collections**: Organize search collections
 - **Export**: Export search results
@@ -61,12 +69,14 @@ Using Yantra on Android devices.
 ## Android App Support
 
 ### Common Issues
+
 - **Performance**: Optimize device performance
 - **Battery Usage**: Manage battery consumption
 - **Storage**: Clear app cache if needed
 - **Permissions**: Check app permissions
 
 ### Support Resources
+
 - **In-App Help**: Built-in help system
 - **Support Team**: Contact support team
 - **Community**: Android user community

package/lib/{content → templates/content}/yantra-assistant/ios-app.md

@@ -5,12 +5,14 @@ Using Yantra on iPhone and iPad devices.
 ## iOS App Features
 
 ### iPhone Features
+
 - **Full Functionality**: Complete Yantra features
 - **Touch Interface**: Optimized for iPhone
 - **Voice Search**: Siri integration
 - **Share Integration**: iOS share functionality
 
 ### iPad Features
+
 - **Larger Interface**: Optimized for iPad screen
 - **Split View**: Multi-tasking support
 - **Apple Pencil**: Apple Pencil support
@@ -19,12 +21,14 @@ Using Yantra on iPhone and iPad devices.
 ## iOS-Specific Features
 
 ### Siri Integration
+
 - **Voice Commands**: Use Siri to search
 - **Shortcuts**: Create custom shortcuts
 - **Hands-Free**: Voice-only operation
 - **Siri Suggestions**: Proactive suggestions
 
 ### iOS Integration
+
 - **Spotlight Search**: Search from Spotlight
 - **Share Extension**: Share from other apps
 - **Widget Support**: Home screen widgets
@@ -33,6 +37,7 @@ Using Yantra on iPhone and iPad devices.
 ## Installation and Setup
 
 ### App Store Installation
+
 1. **Open App Store**: Launch App Store
 2. **Search Yantra**: Search for "Yantra"
 3. **Download**: Tap "Get" to download
@@ -40,6 +45,7 @@ Using Yantra on iPhone and iPad devices.
 5. **Open**: Launch the app
 
 ### Initial Setup
+
 - **Sign In**: Use existing account or create new
 - **Permissions**: Grant necessary permissions
 - **Notifications**: Enable notifications
@@ -48,12 +54,14 @@ Using Yantra on iPhone and iPad devices.
 ## iOS App Usage
 
 ### Basic Usage
+
 - **Search**: Tap search bar to search
 - **Voice**: Tap microphone for voice search
 - **Results**: Scroll through results
 - **Sources**: Tap citations to view sources
 
 ### Advanced Features
+
 - **Saved Searches**: Save important searches
 - **Collections**: Organize searches
 - **Export**: Export results
@@ -62,12 +70,14 @@ Using Yantra on iPhone and iPad devices.
 ## iOS App Support
 
 ### Troubleshooting
+
 - **App Crashes**: Restart app or device
 - **Slow Performance**: Close other apps
 - **Sync Issues**: Check internet connection
 - **Login Problems**: Reset password
 
 ### Getting Help
+
 - **In-App Help**: Built-in help system
 - **Support Team**: Contact support
 - **Community**: iOS user community

package/lib/{content → templates/content}/yantra-assistant/mobile-app-overview.md

@@ -5,12 +5,14 @@ Introduction to Yantra's mobile applications.
 ## Mobile Apps Available
 
 ### iOS App
+
 - **iPhone Support**: Full iPhone compatibility
 - **iPad Support**: Optimized for iPad
 - **iOS Versions**: iOS 14.0 and later
 - **App Store**: Available on Apple App Store
 
 ### Android App
+
 - **Android Support**: Full Android compatibility
 - **Tablet Support**: Optimized for Android tablets
 - **Android Versions**: Android 8.0 and later
@@ -19,12 +21,14 @@ Introduction to Yantra's mobile applications.
 ## Mobile Features
 
 ### Core Features
+
 - **Full Search**: Complete search functionality
 - **Voice Search**: Voice-activated searches
 - **Offline Mode**: Limited offline functionality
 - **Push Notifications**: Real-time notifications
 
 ### Mobile-Specific Features
+
 - **Touch Interface**: Optimized touch interface
 - **Gesture Support**: Swipe and gesture controls
 - **Camera Integration**: Photo and document scanning
@@ -33,6 +37,7 @@ Introduction to Yantra's mobile applications.
 ## App Installation
 
 ### Download Process
+
 1. **Visit Store**: Go to App Store or Google Play
 2. **Search Yantra**: Search for "Yantra"
 3. **Download App**: Download and install
@@ -40,6 +45,7 @@ Introduction to Yantra's mobile applications.
 5. **Sign In**: Sign in with your account
 
 ### System Requirements
+
 - **iOS**: iPhone/iPad with iOS 14.0+
 - **Android**: Android device with 8.0+
 - **Storage**: 100MB available storage
@@ -48,12 +54,14 @@ Introduction to Yantra's mobile applications.
 ## Mobile Experience
 
 ### Interface Design
+
 - **Responsive Design**: Adapts to screen size
 - **Touch-Friendly**: Optimized for touch
 - **Gesture Navigation**: Intuitive gestures
 - **Accessibility**: Full accessibility support
 
 ### Performance
+
 - **Fast Loading**: Quick app startup
 - **Smooth Scrolling**: Smooth interface
 - **Efficient Battery**: Optimized battery usage

package/lib/{content → templates/content}/yantra-assistant/voice-assistant.md

@@ -5,12 +5,14 @@ Using Yantra's voice search capabilities.
 ## Voice Search Features
 
 ### Voice Recognition
+
 - **Natural Language**: Speak naturally
 - **Multiple Languages**: Support for many languages
 - **Accent Recognition**: Handles various accents
 - **Noise Filtering**: Filters background noise
 
 ### Voice Commands
+
 - **Search Commands**: Voice search queries
 - **Navigation Commands**: Voice navigation
 - **Control Commands**: Voice app control
@@ -19,12 +21,14 @@ Using Yantra's voice search capabilities.
 ## Voice Integration
 
 ### Mobile Integration
+
 - **iOS Siri**: Siri voice integration
 - **Android Assistant**: Google Assistant integration
 - **Hands-Free**: Completely hands-free operation
 - **Wake Words**: Custom wake words
 
 ### Smart Speaker Integration
+
 - **Amazon Alexa**: Alexa skill integration
 - **Google Home**: Google Assistant integration
 - **Apple HomePod**: Siri integration
@@ -33,12 +37,14 @@ Using Yantra's voice search capabilities.
 ## Voice Search Usage
 
 ### Basic Voice Search
+
 1. **Activate Voice**: Tap microphone or say wake word
 2. **Speak Query**: Ask your question naturally
 3. **Wait for Processing**: Wait for voice processing
 4. **Review Results**: Review voice search results
 
 ### Advanced Voice Features
+
 - **Follow-up Questions**: Ask follow-up questions
 - **Voice Navigation**: Navigate with voice
 - **Voice Commands**: Use voice commands
@@ -47,12 +53,14 @@ Using Yantra's voice search capabilities.
 ## Voice Settings
 
 ### Voice Preferences
+
 - **Language**: Set preferred language
 - **Voice Speed**: Adjust voice response speed
 - **Voice Volume**: Control voice volume
 - **Voice Gender**: Choose voice gender
 
 ### Recognition Settings
+
 - **Sensitivity**: Adjust recognition sensitivity
 - **Timeout**: Set voice timeout duration
 - **Wake Word**: Customize wake word
@@ -61,12 +69,14 @@ Using Yantra's voice search capabilities.
 ## Voice Troubleshooting
 
 ### Common Issues
+
 - **Recognition Problems**: Improve voice recognition
 - **Background Noise**: Reduce background noise
 - **Accent Issues**: Adjust for accent
 - **Connection Issues**: Check internet connection
 
 ### Voice Optimization
+
 - **Clear Speech**: Speak clearly and slowly
 - **Quiet Environment**: Use in quiet environment
 - **Proper Distance**: Maintain proper distance