zendesk2 1.4.2 → 1.5.3
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- checksums.yaml +4 -4
- data/README.md +7 -1
- data/lib/zendesk2/attributes.rb +1 -1
- data/lib/zendesk2/{collection.rb → client/collection.rb} +22 -17
- data/lib/zendesk2/client/collections/categories.rb +2 -1
- data/lib/zendesk2/client/collections/forums.rb +2 -1
- data/lib/zendesk2/client/collections/groups.rb +4 -3
- data/lib/zendesk2/client/collections/help_center/articles.rb +2 -1
- data/lib/zendesk2/client/collections/help_center/categories.rb +2 -1
- data/lib/zendesk2/client/collections/help_center/sections.rb +2 -1
- data/lib/zendesk2/client/collections/memberships.rb +9 -7
- data/lib/zendesk2/client/collections/organizations.rb +3 -2
- data/lib/zendesk2/client/collections/ticket_audits.rb +5 -4
- data/lib/zendesk2/client/collections/ticket_comments.rb +4 -3
- data/lib/zendesk2/client/collections/ticket_fields.rb +3 -1
- data/lib/zendesk2/client/collections/tickets.rb +2 -1
- data/lib/zendesk2/client/collections/topic_comments.rb +2 -1
- data/lib/zendesk2/client/collections/topics.rb +2 -1
- data/lib/zendesk2/client/collections/user_fields.rb +3 -1
- data/lib/zendesk2/client/collections/user_identities.rb +3 -1
- data/lib/zendesk2/client/collections/users.rb +3 -2
- data/lib/zendesk2/client/help_center.rb +3 -0
- data/lib/zendesk2/client/mock.rb +7 -130
- data/lib/zendesk2/{model.rb → client/model.rb} +7 -3
- data/lib/zendesk2/client/models/audit_event.rb +2 -2
- data/lib/zendesk2/client/models/category.rb +8 -8
- data/lib/zendesk2/client/models/forum.rb +11 -16
- data/lib/zendesk2/client/models/group.rb +8 -13
- data/lib/zendesk2/client/models/help_center/article.rb +12 -16
- data/lib/zendesk2/client/models/help_center/category.rb +12 -16
- data/lib/zendesk2/client/models/help_center/section.rb +12 -16
- data/lib/zendesk2/client/models/membership.rb +10 -12
- data/lib/zendesk2/client/models/organization.rb +13 -20
- data/lib/zendesk2/client/models/ticket.rb +21 -19
- data/lib/zendesk2/client/models/ticket_audit.rb +3 -3
- data/lib/zendesk2/client/models/ticket_comment.rb +1 -1
- data/lib/zendesk2/client/models/ticket_comment_privacy_change.rb +1 -1
- data/lib/zendesk2/client/models/ticket_field.rb +5 -13
- data/lib/zendesk2/client/models/ticket_metric.rb +1 -1
- data/lib/zendesk2/client/models/ticket_voice_comment.rb +1 -1
- data/lib/zendesk2/client/models/topic.rb +9 -14
- data/lib/zendesk2/client/models/topic_comment.rb +14 -19
- data/lib/zendesk2/client/models/user.rb +25 -32
- data/lib/zendesk2/client/models/user_field.rb +10 -18
- data/lib/zendesk2/client/models/user_identity.rb +9 -18
- data/lib/zendesk2/client/real.rb +7 -8
- data/lib/zendesk2/client/request.rb +271 -0
- data/lib/zendesk2/client/requests/create_category.rb +19 -27
- data/lib/zendesk2/client/requests/create_forum.rb +23 -28
- data/lib/zendesk2/client/requests/create_group.rb +25 -29
- data/lib/zendesk2/client/requests/create_help_center_article.rb +54 -60
- data/lib/zendesk2/client/requests/create_help_center_category.rb +35 -47
- data/lib/zendesk2/client/requests/create_help_center_section.rb +49 -55
- data/lib/zendesk2/client/requests/create_membership.rb +42 -42
- data/lib/zendesk2/client/requests/create_organization.rb +30 -40
- data/lib/zendesk2/client/requests/create_ticket.rb +76 -85
- data/lib/zendesk2/client/requests/create_ticket_field.rb +36 -40
- data/lib/zendesk2/client/requests/create_topic.rb +23 -28
- data/lib/zendesk2/client/requests/create_topic_comment.rb +27 -31
- data/lib/zendesk2/client/requests/create_user.rb +51 -56
- data/lib/zendesk2/client/requests/create_user_field.rb +36 -40
- data/lib/zendesk2/client/requests/create_user_identity.rb +39 -44
- data/lib/zendesk2/client/requests/destroy_category.rb +8 -21
- data/lib/zendesk2/client/requests/destroy_forum.rb +8 -23
- data/lib/zendesk2/client/requests/destroy_group.rb +8 -21
- data/lib/zendesk2/client/requests/destroy_help_center_article.rb +8 -18
- data/lib/zendesk2/client/requests/destroy_help_center_category.rb +8 -18
- data/lib/zendesk2/client/requests/destroy_help_center_section.rb +10 -18
- data/lib/zendesk2/client/requests/destroy_membership.rb +8 -22
- data/lib/zendesk2/client/requests/destroy_organization.rb +8 -21
- data/lib/zendesk2/client/requests/destroy_ticket.rb +8 -21
- data/lib/zendesk2/client/requests/destroy_ticket_field.rb +8 -21
- data/lib/zendesk2/client/requests/destroy_topic.rb +8 -23
- data/lib/zendesk2/client/requests/destroy_topic_comment.rb +11 -24
- data/lib/zendesk2/client/requests/destroy_user.rb +17 -43
- data/lib/zendesk2/client/requests/destroy_user_field.rb +7 -22
- data/lib/zendesk2/client/requests/destroy_user_identity.rb +10 -25
- data/lib/zendesk2/client/requests/get_assignable_groups.rb +8 -16
- data/lib/zendesk2/client/requests/get_categories.rb +7 -15
- data/lib/zendesk2/client/requests/get_category.rb +11 -22
- data/lib/zendesk2/client/requests/get_ccd_tickets.rb +11 -18
- data/lib/zendesk2/client/requests/get_current_user.rb +6 -16
- data/lib/zendesk2/client/requests/get_forum.rb +11 -23
- data/lib/zendesk2/client/requests/get_forums.rb +7 -15
- data/lib/zendesk2/client/requests/get_group.rb +9 -23
- data/lib/zendesk2/client/requests/get_groups.rb +7 -15
- data/lib/zendesk2/client/requests/get_help_center_article.rb +13 -37
- data/lib/zendesk2/client/requests/get_help_center_articles.rb +6 -15
- data/lib/zendesk2/client/requests/get_help_center_categories.rb +6 -15
- data/lib/zendesk2/client/requests/get_help_center_category.rb +13 -37
- data/lib/zendesk2/client/requests/get_help_center_section.rb +14 -37
- data/lib/zendesk2/client/requests/get_help_center_sections.rb +6 -15
- data/lib/zendesk2/client/requests/get_membership.rb +9 -24
- data/lib/zendesk2/client/requests/get_organization.rb +9 -22
- data/lib/zendesk2/client/requests/get_organization_by_external_id.rb +11 -20
- data/lib/zendesk2/client/requests/get_organization_memberships.rb +10 -16
- data/lib/zendesk2/client/requests/get_organization_tickets.rb +14 -21
- data/lib/zendesk2/client/requests/get_organization_users.rb +12 -20
- data/lib/zendesk2/client/requests/get_organizations.rb +7 -16
- data/lib/zendesk2/client/requests/get_requested_tickets.rb +12 -18
- data/lib/zendesk2/client/requests/get_ticket.rb +9 -23
- data/lib/zendesk2/client/requests/get_ticket_audits.rb +12 -18
- data/lib/zendesk2/client/requests/get_ticket_comments.rb +10 -19
- data/lib/zendesk2/client/requests/get_ticket_field.rb +9 -22
- data/lib/zendesk2/client/requests/get_ticket_fields.rb +7 -15
- data/lib/zendesk2/client/requests/get_tickets.rb +7 -15
- data/lib/zendesk2/client/requests/get_topic.rb +8 -23
- data/lib/zendesk2/client/requests/get_topic_comment.rb +12 -28
- data/lib/zendesk2/client/requests/get_topic_comments.rb +13 -18
- data/lib/zendesk2/client/requests/get_topics.rb +6 -15
- data/lib/zendesk2/client/requests/get_user.rb +15 -28
- data/lib/zendesk2/client/requests/get_user_field.rb +9 -22
- data/lib/zendesk2/client/requests/get_user_identities.rb +11 -18
- data/lib/zendesk2/client/requests/get_user_identity.rb +11 -21
- data/lib/zendesk2/client/requests/get_user_memberships.rb +12 -18
- data/lib/zendesk2/client/requests/get_users.rb +7 -15
- data/lib/zendesk2/client/requests/mark_membership_default.rb +17 -28
- data/lib/zendesk2/client/requests/mark_user_identity_primary.rb +17 -30
- data/lib/zendesk2/client/requests/search.rb +30 -19
- data/lib/zendesk2/client/requests/search_help_center_articles.rb +22 -18
- data/lib/zendesk2/client/requests/search_organization.rb +40 -28
- data/lib/zendesk2/client/requests/search_user.rb +56 -44
- data/lib/zendesk2/client/requests/update_category.rb +14 -24
- data/lib/zendesk2/client/requests/update_forum.rb +13 -25
- data/lib/zendesk2/client/requests/update_group.rb +12 -24
- data/lib/zendesk2/client/requests/update_help_center_article.rb +17 -42
- data/lib/zendesk2/client/requests/update_help_center_category.rb +17 -42
- data/lib/zendesk2/client/requests/update_help_center_section.rb +17 -42
- data/lib/zendesk2/client/requests/update_organization.rb +23 -35
- data/lib/zendesk2/client/requests/update_ticket.rb +63 -63
- data/lib/zendesk2/client/requests/update_ticket_field.rb +12 -24
- data/lib/zendesk2/client/requests/update_topic.rb +11 -25
- data/lib/zendesk2/client/requests/update_user.rb +47 -62
- data/lib/zendesk2/client/requests/update_user_field.rb +11 -23
- data/lib/zendesk2/client/requests/update_user_identity.rb +20 -28
- data/lib/zendesk2/client.rb +52 -28
- data/lib/zendesk2/paged_collection.rb +9 -9
- data/lib/zendesk2/searchable.rb +1 -1
- data/lib/zendesk2/version.rb +1 -1
- data/lib/zendesk2.rb +1 -13
- data/spec/categories_spec.rb +132 -0
- data/spec/forums_spec.rb +132 -0
- data/spec/lib/paged_collection_spec.rb +2 -2
- data/spec/memberships_spec.rb +5 -9
- data/spec/organizations_spec.rb +176 -25
- data/spec/spec_helper.rb +2 -0
- data/spec/tickets_spec.rb +2 -2
- data/spec/topic_comments_spec.rb +2 -2
- data/spec/user_identities_spec.rb +9 -6
- data/spec/users_spec.rb +22 -21
- data/zendesk2.gemspec +1 -2
- metadata +7 -21
- data/lib/zendesk2/client/requests/update_topic_comment.rb +0 -37
@@ -1,5 +1,4 @@
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class Zendesk2::Model < Cistern::Model
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class Zendesk2::Client::Model
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attr_accessor :errors
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# @abstract override in subclass
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# re-define Cistern::Attributes#missing_attributes to require non-blank
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def missing_attributes(args)
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([:
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([:service] | args).select{|arg| val = send("#{arg}"); val.nil? || val == "" }
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end
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def update!(attributes)
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merge_attributes(attributes)
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save!
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end
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end
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# @abstract subclass and implement audit event specific attributes
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class Zendesk2::Client::AuditEvent <
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class Zendesk2::Client::AuditEvent < Zendesk2::Client::Model
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extend Zendesk2::Attributes
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extend Forwardable
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if klass = all.find{|k| k.name == event_class}
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klass.new(attributes)
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attributes.reject{|k,v| k == :
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attributes.reject{|k,v| k == :service}
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end
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class Zendesk2::Client::Category < Zendesk2::Model
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PARAMS = %w[id name description position]
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class Zendesk2::Client::Category < Zendesk2::Client::Model
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# @return [Integer] Automatically assigned during creation
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identity :id, type: :integer
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attribute :url, type: :string
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def destroy!
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requires :
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requires :identity
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service.destroy_category("category" => {"id" => self.identity})
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end
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def save!
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data = if new_record?
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requires :name
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service.create_category(params).body["category"]
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service.update_category(params).body["category"]
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merge_attributes(data)
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end
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protected
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def params
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Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *
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{"category" => Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *Zendesk2::Client::CreateCategory.accepted_attributes)}
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end
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end
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class Zendesk2::Client::Forum < Zendesk2::Model
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class Zendesk2::Client::Forum < Zendesk2::Client::Model
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extend Zendesk2::Attributes
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PARAMS = %w[id name description category_id organization_id locale_id locked position forum_type access]
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identity :id, type: :integer # ro yes mandatory no Automatically assigned upon creation
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attribute :url, type: :string # ro yes mandatory no The API url of this forum
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attribute :name, type: :string # ro no mandatory yes The name of the forum
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requires :identity
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service.destroy_forum("forum" => {"id" => self.identity})
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end
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def save!
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merge_attributes(data)
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response = if new_record?
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requires :name
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service.create_forum("forum" => self.attributes)
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else
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requires :identity
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service.update_forum("forum" => self.attributes)
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end
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Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *PARAMS)
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merge_attributes(response.body["forum"])
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end
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class Zendesk2::Client::Group < Zendesk2::Model
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class Zendesk2::Client::Group < Zendesk2::Client::Model
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extend Zendesk2::Attributes
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PARAMS = %w[name]
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# @return [Integer] Automatically assigned when creating groups
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identity :id, type: :integer
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requires :name
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service.create_group("group" => self.attributes)
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requires :identity
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service.update_group("group" => self.attributes)
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end.body["group"]
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def destroy!
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requires :identity
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service.destroy_group("group" => {"id" => self.identity})
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self.deleted = true
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end
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def destroyed?
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self.deleted
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end
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private
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def params
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Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *PARAMS)
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end
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end
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class Zendesk2::Client::HelpCenter::Article < Zendesk2::Model
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class Zendesk2::Client::HelpCenter::Article < Zendesk2::Client::Model
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extend Zendesk2::Attributes
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# @return [Integer] Automatically assigned when the article is created
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assoc_accessor :section, collection: :help_center_sections
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def save!
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response = if new_record?
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requires :title, :locale, :section_id
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connection.update_help_center_article(dirty_attributes.merge("id" => self.identity)).body["article"]
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end
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service.create_help_center_article("article" => self.attributes)
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else
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requires :identity
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def destroy!
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requires :id
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service.update_help_center_article("article" => self.attributes)
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end
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merge_attributes(response.body["article"])
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end
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def destroy!
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requires :identity
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Cistern::Hash.slice(self.attributes, :author_id, :body, :comments_disabled, :draft, :label_names, :locale, :position, :promoted, :section_id, :title)
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service.destroy_help_center_article("article" => { "id" => self.identity })
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end
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end
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class Zendesk2::Client::HelpCenter::Category < Zendesk2::Model
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class Zendesk2::Client::HelpCenter::Category < Zendesk2::Client::Model
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extend Zendesk2::Attributes
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# @return [Integer] Automatically assigned when creating categories
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@@ -28,26 +28,22 @@ class Zendesk2::Client::HelpCenter::Category < Zendesk2::Model
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attribute :url, type: :string # ro:yes required:no
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def save!
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-
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31
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+
response = if new_record?
|
32
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+
requires :name, :locale
|
32
33
|
|
33
|
-
|
34
|
-
|
35
|
-
|
36
|
-
connection.update_help_center_category(dirty_attributes.merge("id" => self.identity)).body["category"]
|
37
|
-
end
|
34
|
+
service.create_help_center_category("category" => self.attributes)
|
35
|
+
else
|
36
|
+
requires :identity
|
38
37
|
|
39
|
-
|
40
|
-
|
41
|
-
|
42
|
-
def destroy!
|
43
|
-
requires :id
|
38
|
+
service.update_help_center_category("category" => self.attributes)
|
39
|
+
end
|
44
40
|
|
45
|
-
|
41
|
+
merge_attributes(response.body["category"])
|
46
42
|
end
|
47
43
|
|
48
|
-
|
44
|
+
def destroy!
|
45
|
+
requires :identity
|
49
46
|
|
50
|
-
|
51
|
-
Cistern::Hash.slice(self.attributes, :category_id, :description, :locale, :name, :position, :sorting)
|
47
|
+
service.destroy_help_center_category("category" => { "id" => self.identity })
|
52
48
|
end
|
53
49
|
end
|
@@ -1,4 +1,4 @@
|
|
1
|
-
class Zendesk2::Client::HelpCenter::Section < Zendesk2::Model
|
1
|
+
class Zendesk2::Client::HelpCenter::Section < Zendesk2::Client::Model
|
2
2
|
extend Zendesk2::Attributes
|
3
3
|
|
4
4
|
# @return [Integer] Automatically assigned when creating subscriptions
|
@@ -35,26 +35,22 @@ class Zendesk2::Client::HelpCenter::Section < Zendesk2::Model
|
|
35
35
|
assoc_accessor :category, collection: :help_center_categories
|
36
36
|
|
37
37
|
def save!
|
38
|
-
|
38
|
+
response = if new_record?
|
39
|
+
requires :name, :locale, :category_id
|
39
40
|
|
40
|
-
|
41
|
-
|
42
|
-
|
43
|
-
connection.update_help_center_section(dirty_attributes.merge("id" => self.identity)).body["section"]
|
44
|
-
end
|
41
|
+
service.create_help_center_section("section" => self.attributes)
|
42
|
+
else
|
43
|
+
requires :identity
|
45
44
|
|
46
|
-
|
47
|
-
|
48
|
-
|
49
|
-
def destroy!
|
50
|
-
requires :id
|
45
|
+
service.update_help_center_section("section" => self.attributes)
|
46
|
+
end
|
51
47
|
|
52
|
-
|
48
|
+
merge_attributes(response.body["section"])
|
53
49
|
end
|
54
50
|
|
55
|
-
|
51
|
+
def destroy!
|
52
|
+
requires :identity
|
56
53
|
|
57
|
-
|
58
|
-
Cistern::Hash.slice(self.attributes, :category_id, :description, :locale, :name, :position, :sorting)
|
54
|
+
service.destroy_help_center_section("section" => { "id" => self.identity })
|
59
55
|
end
|
60
56
|
end
|
@@ -1,8 +1,6 @@
|
|
1
|
-
class Zendesk2::Client::Membership < Zendesk2::Model
|
1
|
+
class Zendesk2::Client::Membership < Zendesk2::Client::Model
|
2
2
|
extend Zendesk2::Attributes
|
3
3
|
|
4
|
-
PARAMS = %w[user_id organization_id default]
|
5
|
-
|
6
4
|
# @return [Integer] Automatically assigned upon creation
|
7
5
|
identity :id, type: :integer
|
8
6
|
|
@@ -26,31 +24,31 @@ class Zendesk2::Client::Membership < Zendesk2::Model
|
|
26
24
|
data = if new_record?
|
27
25
|
requires :organization_id, :user_id
|
28
26
|
|
29
|
-
|
27
|
+
service.create_membership("membership" => self.attributes).body["organization_membership"]
|
30
28
|
else
|
31
29
|
requires :identity
|
32
30
|
|
33
31
|
raise ArgumentError, "update not implemented"
|
34
32
|
end
|
33
|
+
|
35
34
|
merge_attributes(data)
|
36
35
|
end
|
37
36
|
|
38
37
|
def destroy!
|
39
38
|
requires :identity
|
40
39
|
|
41
|
-
|
40
|
+
service.destroy_membership("membership" => { "id" => self.identity })
|
42
41
|
end
|
43
42
|
|
44
43
|
def default!
|
45
44
|
requires :identity, :user_id
|
46
45
|
|
47
|
-
self.
|
48
|
-
|
49
|
-
|
50
|
-
|
51
|
-
|
46
|
+
self.service.mark_membership_default(
|
47
|
+
"membership" => {
|
48
|
+
"user_id" => self.user_id,
|
49
|
+
"id" => self.identity
|
50
|
+
})
|
52
51
|
|
53
|
-
|
54
|
-
Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *PARAMS)
|
52
|
+
self.default = true
|
55
53
|
end
|
56
54
|
end
|
@@ -1,5 +1,4 @@
|
|
1
|
-
class Zendesk2::Client::Organization < Zendesk2::Model
|
2
|
-
PARAMS = %w[id details domain_names external_id group_id organization_fields shared_comments shared_tickets tags name notes]
|
1
|
+
class Zendesk2::Client::Organization < Zendesk2::Client::Model
|
3
2
|
|
4
3
|
# @return [integer] Automatically assigned when creating organization
|
5
4
|
identity :id, type: :integer # ro[yes] required[no]
|
@@ -34,51 +33,45 @@ class Zendesk2::Client::Organization < Zendesk2::Model
|
|
34
33
|
def destroy!
|
35
34
|
requires :identity
|
36
35
|
|
37
|
-
|
36
|
+
service.destroy_organization("organization" => {"id" => self.identity})
|
38
37
|
end
|
39
38
|
|
40
39
|
def save!
|
41
40
|
data = if new_record?
|
42
41
|
requires :name
|
43
42
|
|
44
|
-
|
43
|
+
service.create_organization("organization" => self.attributes)
|
45
44
|
else
|
46
45
|
requires :identity
|
47
46
|
|
48
|
-
|
49
|
-
end
|
47
|
+
service.update_organization("organization" => self.attributes)
|
48
|
+
end.body["organization"]
|
49
|
+
|
50
50
|
merge_attributes(data)
|
51
51
|
end
|
52
52
|
|
53
53
|
# @return [Zendesk2::Client::Users] users associated with this organization
|
54
54
|
def users
|
55
55
|
requires :identity
|
56
|
-
data = connection.get_organization_users("id" => self.identity).body["users"]
|
57
56
|
|
58
|
-
|
57
|
+
service.users.load(
|
58
|
+
service.get_organization_users("organization" => {"id" => self.identity}).body["users"]
|
59
|
+
)
|
59
60
|
end
|
60
61
|
|
61
62
|
# @return [Zendesk2::Client::Memberships] memberships associated with this organization
|
62
63
|
def memberships
|
63
64
|
requires :identity
|
64
65
|
|
65
|
-
|
66
|
+
service.memberships(organization: self)
|
66
67
|
end
|
67
68
|
|
68
69
|
# @return [Zendesk2::Client::Tickets] tickets associated with this organization
|
69
70
|
def tickets
|
70
71
|
requires :identity
|
71
|
-
data = connection.get_organization_tickets("id" => self.identity).body["tickets"]
|
72
|
-
|
73
|
-
connection.tickets.load(data)
|
74
|
-
end
|
75
|
-
|
76
|
-
private
|
77
72
|
|
78
|
-
|
79
|
-
|
80
|
-
|
81
|
-
writable_attributes.delete("group_id") if writable_attributes["group_id"].to_s == "0"
|
82
|
-
writable_attributes
|
73
|
+
service.tickets.load(
|
74
|
+
service.get_organization_tickets("organization_id" => self.identity).body["tickets"]
|
75
|
+
)
|
83
76
|
end
|
84
77
|
end
|
@@ -1,8 +1,6 @@
|
|
1
|
-
class Zendesk2::Client::Ticket < Zendesk2::Model
|
1
|
+
class Zendesk2::Client::Ticket < Zendesk2::Client::Model
|
2
2
|
extend Zendesk2::Attributes
|
3
3
|
|
4
|
-
PARAMS = %w[external_id via priority requester_id submitter_id assignee_id organization_id subject description custom_fields recipient status collaborator_ids tags]
|
5
|
-
|
6
4
|
# @return [Integer] Automatically assigned when creating tickets
|
7
5
|
identity :id, type: :integer
|
8
6
|
# @return [Integer] What agent is currently assigned to the ticket
|
@@ -67,13 +65,17 @@ class Zendesk2::Client::Ticket < Zendesk2::Model
|
|
67
65
|
data = if new_record?
|
68
66
|
requires :subject, :description
|
69
67
|
|
70
|
-
|
68
|
+
create_attributes = self.attributes.dup
|
69
|
+
|
70
|
+
if with_requester = (@requester || nil) && Zendesk2.stringify_keys(@requester)
|
71
|
+
create_attributes.merge!("requester" => with_requester)
|
72
|
+
end
|
71
73
|
|
72
|
-
|
74
|
+
service.create_ticket("ticket" => create_attributes).body["ticket"]
|
73
75
|
else
|
74
76
|
requires :identity
|
75
77
|
|
76
|
-
|
78
|
+
service.update_ticket("ticket" => self.attributes).body["ticket"]
|
77
79
|
end
|
78
80
|
|
79
81
|
merge_attributes(data)
|
@@ -82,7 +84,7 @@ class Zendesk2::Client::Ticket < Zendesk2::Model
|
|
82
84
|
def destroy!
|
83
85
|
requires :identity
|
84
86
|
|
85
|
-
|
87
|
+
service.destroy_ticket("ticket" => {"id" => self.identity})
|
86
88
|
end
|
87
89
|
|
88
90
|
# Adds a ticket comment
|
@@ -96,16 +98,22 @@ class Zendesk2::Client::Ticket < Zendesk2::Model
|
|
96
98
|
requires :identity
|
97
99
|
|
98
100
|
options[:public] = true if options[:public].nil?
|
101
|
+
|
99
102
|
comment = Zendesk2.stringify_keys(options).merge("body" => text)
|
100
103
|
|
101
|
-
|
102
|
-
|
104
|
+
service.ticket_comments.new(
|
105
|
+
service.update_ticket(
|
106
|
+
"ticket" => {
|
107
|
+
"id" => self.identity,
|
108
|
+
"comment" => comment,
|
109
|
+
}
|
110
|
+
).body["audit"]["events"].first
|
103
111
|
)
|
104
112
|
end
|
105
113
|
|
106
114
|
# @return [Array<Zendesk2::Client::User>] All users CCD on this ticket
|
107
115
|
def collaborators
|
108
|
-
self.collaborator_ids.map{|cid| self.
|
116
|
+
self.collaborator_ids.map { |cid| self.service.users.get(cid) }
|
109
117
|
end
|
110
118
|
|
111
119
|
# Update list of users to be CCD on this ticket
|
@@ -116,22 +124,16 @@ class Zendesk2::Client::Ticket < Zendesk2::Model
|
|
116
124
|
|
117
125
|
# @return [Zendesk2::Client::TicketAudits] all audits for this ticket
|
118
126
|
def audits
|
119
|
-
self.
|
127
|
+
self.service.ticket_audits(ticket_id: self.identity).all
|
120
128
|
end
|
121
129
|
|
122
130
|
# @return [Zendesk2::Client::TicketMetric] metrics for this ticket
|
123
131
|
def metrics
|
124
|
-
Zendesk2::Client::TicketMetric.new(self.
|
132
|
+
Zendesk2::Client::TicketMetric.new(self.service.get_ticket_metric("ticket_id" => self.identity).body["ticket_metric"])
|
125
133
|
end
|
126
134
|
|
127
135
|
# @return [Array<Zendesk2::Client::TicketComment>] all comments for this ticket
|
128
136
|
def comments
|
129
|
-
self.
|
130
|
-
end
|
131
|
-
|
132
|
-
private
|
133
|
-
|
134
|
-
def params
|
135
|
-
Cistern::Hash.slice(Zendesk2.stringify_keys(attributes), *PARAMS)
|
137
|
+
self.service.ticket_comments(ticket_id: self.identity).all
|
136
138
|
end
|
137
139
|
end
|