twilio-ruby 5.40.3 → 5.74.1

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/worker.rb

@@ -48,6 +48,7 @@ module Twilio
             #   Workers to read are eligible for.
             # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
             #   are eligible for.
+            # @param [String] ordering Sorting parameter for Workers
             # @param [Integer] limit Upper limit for the number of records to return. stream()
             #    guarantees to never return more than limit.  Default is no limit
             # @param [Integer] page_size Number of records to fetch per request, when
@@ -55,7 +56,7 @@ module Twilio
             #    but a limit is defined, stream() will attempt to read the limit with the most
             #    efficient page size, i.e. min(limit, 1000)
             # @return [Array] Array of up to limit results
-            def list(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, limit: nil, page_size: nil)
+            def list(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, ordering: :unset, limit: nil, page_size: nil)
               self.stream(
                   activity_name: activity_name,
                   activity_sid: activity_sid,
@@ -64,6 +65,7 @@ module Twilio
                   target_workers_expression: target_workers_expression,
                   task_queue_name: task_queue_name,
                   task_queue_sid: task_queue_sid,
+                  ordering: ordering,
                   limit: limit,
                   page_size: page_size
               ).entries
@@ -89,6 +91,7 @@ module Twilio
             #   Workers to read are eligible for.
             # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
             #   are eligible for.
+            # @param [String] ordering Sorting parameter for Workers
             # @param [Integer] limit Upper limit for the number of records to return. stream()
             #    guarantees to never return more than limit. Default is no limit.
             # @param [Integer] page_size Number of records to fetch per request, when
@@ -96,7 +99,7 @@ module Twilio
             #    but a limit is defined, stream() will attempt to read the limit with the most
             #    efficient page size, i.e. min(limit, 1000)
             # @return [Enumerable] Enumerable that will yield up to limit results
-            def stream(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, limit: nil, page_size: nil)
+            def stream(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, ordering: :unset, limit: nil, page_size: nil)
               limits = @version.read_limits(limit, page_size)
 
               page = self.page(
@@ -107,6 +110,7 @@ module Twilio
                   target_workers_expression: target_workers_expression,
                   task_queue_name: task_queue_name,
                   task_queue_sid: task_queue_sid,
+                  ordering: ordering,
                   page_size: limits[:page_size],
               )
 
@@ -146,11 +150,12 @@ module Twilio
             #   Workers to read are eligible for.
             # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
             #   are eligible for.
+            # @param [String] ordering Sorting parameter for Workers
             # @param [String] page_token PageToken provided by the API
             # @param [Integer] page_number Page Number, this value is simply for client state
             # @param [Integer] page_size Number of records to return, defaults to 50
             # @return [Page] Page of WorkerInstance
-            def page(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, page_token: :unset, page_number: :unset, page_size: :unset)
+            def page(activity_name: :unset, activity_sid: :unset, available: :unset, friendly_name: :unset, target_workers_expression: :unset, task_queue_name: :unset, task_queue_sid: :unset, ordering: :unset, page_token: :unset, page_number: :unset, page_size: :unset)
               params = Twilio::Values.of({
                   'ActivityName' => activity_name,
                   'ActivitySid' => activity_sid,
@@ -159,6 +164,7 @@ module Twilio
                   'TargetWorkersExpression' => target_workers_expression,
                   'TaskQueueName' => task_queue_name,
                   'TaskQueueSid' => task_queue_sid,
+                  'Ordering' => ordering,
                   'PageToken' => page_token,
                   'Page' => page_number,
                   'PageSize' => page_size,
@@ -188,7 +194,7 @@ module Twilio
             #   the new Worker. It can be up to 64 characters long.
             # @param [String] activity_sid The SID of a valid Activity that will describe the
             #   new Worker's initial state. See
-            #   [Activities](https://www.twilio.com/docs/taskrouter/api/activity) for more
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
             #   information. If not provided, the new Worker's initial state is the
             #   `default_activity_sid` configured on the Workspace.
             # @param [String] attributes A valid JSON string that describes the new Worker.
@@ -291,7 +297,7 @@ module Twilio
             # Update the WorkerInstance
             # @param [String] activity_sid The SID of a valid Activity that will describe the
             #   Worker's initial state. See
-            #   [Activities](https://www.twilio.com/docs/taskrouter/api/activity) for more
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
             #   information.
             # @param [String] attributes The JSON string that describes the Worker. For
             #   example: `{ "email": "Bob@example.com", "phone": "+5095551234" }`. This data is
@@ -299,18 +305,22 @@ module Twilio
             #   Worker. Defaults to {}.
             # @param [String] friendly_name A descriptive string that you create to describe
             #   the Worker. It can be up to 64 characters long.
-            # @param [Boolean] reject_pending_reservations Whether to reject pending
-            #   reservations.
+            # @param [Boolean] reject_pending_reservations Whether to reject the Worker's
+            #   pending reservations. This option is only valid if the Worker's new
+            #   {Activity}[https://www.twilio.com/docs/taskrouter/api/activity] resource has its
+            #   `availability` property set to `False`.
+            # @param [String] if_match The If-Match HTTP request header
             # @return [WorkerInstance] Updated WorkerInstance
-            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset)
+            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset, if_match: :unset)
               data = Twilio::Values.of({
                   'ActivitySid' => activity_sid,
                   'Attributes' => attributes,
                   'FriendlyName' => friendly_name,
                   'RejectPendingReservations' => reject_pending_reservations,
               })
+              headers = Twilio::Values.of({'If-Match' => if_match, })
 
-              payload = @version.update('POST', @uri, data: data)
+              payload = @version.update('POST', @uri, data: data, headers: headers)
 
               WorkerInstance.new(
                   @version,
@@ -322,9 +332,12 @@ module Twilio
 
             ##
             # Delete the WorkerInstance
+            # @param [String] if_match The If-Match HTTP request header
             # @return [Boolean] true if delete succeeds, false otherwise
-            def delete
-               @version.delete('DELETE', @uri)
+            def delete(if_match: :unset)
+              headers = Twilio::Values.of({'If-Match' => if_match, })
+
+               @version.delete('DELETE', @uri, headers: headers)
             end
 
             ##
@@ -543,7 +556,7 @@ module Twilio
             # Update the WorkerInstance
             # @param [String] activity_sid The SID of a valid Activity that will describe the
             #   Worker's initial state. See
-            #   [Activities](https://www.twilio.com/docs/taskrouter/api/activity) for more
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
             #   information.
             # @param [String] attributes The JSON string that describes the Worker. For
             #   example: `{ "email": "Bob@example.com", "phone": "+5095551234" }`. This data is
@@ -551,23 +564,28 @@ module Twilio
             #   Worker. Defaults to {}.
             # @param [String] friendly_name A descriptive string that you create to describe
             #   the Worker. It can be up to 64 characters long.
-            # @param [Boolean] reject_pending_reservations Whether to reject pending
-            #   reservations.
+            # @param [Boolean] reject_pending_reservations Whether to reject the Worker's
+            #   pending reservations. This option is only valid if the Worker's new
+            #   {Activity}[https://www.twilio.com/docs/taskrouter/api/activity] resource has its
+            #   `availability` property set to `False`.
+            # @param [String] if_match The If-Match HTTP request header
             # @return [WorkerInstance] Updated WorkerInstance
-            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset)
+            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset, if_match: :unset)
               context.update(
                   activity_sid: activity_sid,
                   attributes: attributes,
                   friendly_name: friendly_name,
                   reject_pending_reservations: reject_pending_reservations,
+                  if_match: if_match,
               )
             end
 
             ##
             # Delete the WorkerInstance
+            # @param [String] if_match The If-Match HTTP request header
             # @return [Boolean] true if delete succeeds, false otherwise
-            def delete
-              context.delete
+            def delete(if_match: :unset)
+              context.delete(if_match: if_match, )
             end
 
             ##

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow/workflow_cumulative_statistics.rb

@@ -89,13 +89,13 @@ module Twilio
               ##
               # Fetch the WorkflowCumulativeStatisticsInstance
               # @param [Time] end_date Only include usage that occurred on or before this date,
-              #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+              #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
               #   date-time.
               # @param [String] minutes Only calculate statistics since this many minutes in the
               #   past. The default 15 minutes. This is helpful for displaying statistics for the
               #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
               # @param [Time] start_date Only calculate statistics from this date and time and
-              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
               # @param [String] task_channel Only calculate cumulative statistics on this
               #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
               #   `sms`, or `default`.
@@ -105,7 +105,8 @@ module Twilio
               #   above and below the specified thresholds in seconds are computed. For example,
               #   `5,30` would show splits of Tasks that were canceled or accepted before and
               #   after 5 seconds and before and after 30 seconds. This can be used to show short
-              #   abandoned Tasks or Tasks that failed to meet an SLA.
+              #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+              #   statistics on up to 10,000 Tasks for any given threshold.
               # @return [WorkflowCumulativeStatisticsInstance] Fetched WorkflowCumulativeStatisticsInstance
               def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
                 params = Twilio::Values.of({
@@ -157,24 +158,24 @@ module Twilio
                 # Marshaled Properties
                 @properties = {
                     'account_sid' => payload['account_sid'],
-                    'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
+                    'avg_task_acceptance_time' => payload['avg_task_acceptance_time'] == nil ? payload['avg_task_acceptance_time'] : payload['avg_task_acceptance_time'].to_i,
                     'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
                     'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
-                    'reservations_created' => payload['reservations_created'].to_i,
-                    'reservations_accepted' => payload['reservations_accepted'].to_i,
-                    'reservations_rejected' => payload['reservations_rejected'].to_i,
-                    'reservations_timed_out' => payload['reservations_timed_out'].to_i,
-                    'reservations_canceled' => payload['reservations_canceled'].to_i,
-                    'reservations_rescinded' => payload['reservations_rescinded'].to_i,
+                    'reservations_created' => payload['reservations_created'] == nil ? payload['reservations_created'] : payload['reservations_created'].to_i,
+                    'reservations_accepted' => payload['reservations_accepted'] == nil ? payload['reservations_accepted'] : payload['reservations_accepted'].to_i,
+                    'reservations_rejected' => payload['reservations_rejected'] == nil ? payload['reservations_rejected'] : payload['reservations_rejected'].to_i,
+                    'reservations_timed_out' => payload['reservations_timed_out'] == nil ? payload['reservations_timed_out'] : payload['reservations_timed_out'].to_i,
+                    'reservations_canceled' => payload['reservations_canceled'] == nil ? payload['reservations_canceled'] : payload['reservations_canceled'].to_i,
+                    'reservations_rescinded' => payload['reservations_rescinded'] == nil ? payload['reservations_rescinded'] : payload['reservations_rescinded'].to_i,
                     'split_by_wait_time' => payload['split_by_wait_time'],
                     'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
                     'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
-                    'tasks_canceled' => payload['tasks_canceled'].to_i,
-                    'tasks_completed' => payload['tasks_completed'].to_i,
-                    'tasks_entered' => payload['tasks_entered'].to_i,
-                    'tasks_deleted' => payload['tasks_deleted'].to_i,
-                    'tasks_moved' => payload['tasks_moved'].to_i,
-                    'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
+                    'tasks_canceled' => payload['tasks_canceled'] == nil ? payload['tasks_canceled'] : payload['tasks_canceled'].to_i,
+                    'tasks_completed' => payload['tasks_completed'] == nil ? payload['tasks_completed'] : payload['tasks_completed'].to_i,
+                    'tasks_entered' => payload['tasks_entered'] == nil ? payload['tasks_entered'] : payload['tasks_entered'].to_i,
+                    'tasks_deleted' => payload['tasks_deleted'] == nil ? payload['tasks_deleted'] : payload['tasks_deleted'].to_i,
+                    'tasks_moved' => payload['tasks_moved'] == nil ? payload['tasks_moved'] : payload['tasks_moved'].to_i,
+                    'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'] == nil ? payload['tasks_timed_out_in_workflow'] : payload['tasks_timed_out_in_workflow'].to_i,
                     'workflow_sid' => payload['workflow_sid'],
                     'workspace_sid' => payload['workspace_sid'],
                     'url' => payload['url'],
@@ -335,13 +336,13 @@ module Twilio
               ##
               # Fetch the WorkflowCumulativeStatisticsInstance
               # @param [Time] end_date Only include usage that occurred on or before this date,
-              #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+              #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
               #   date-time.
               # @param [String] minutes Only calculate statistics since this many minutes in the
               #   past. The default 15 minutes. This is helpful for displaying statistics for the
               #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
               # @param [Time] start_date Only calculate statistics from this date and time and
-              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
               # @param [String] task_channel Only calculate cumulative statistics on this
               #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
               #   `sms`, or `default`.
@@ -351,7 +352,8 @@ module Twilio
               #   above and below the specified thresholds in seconds are computed. For example,
               #   `5,30` would show splits of Tasks that were canceled or accepted before and
               #   after 5 seconds and before and after 30 seconds. This can be used to show short
-              #   abandoned Tasks or Tasks that failed to meet an SLA.
+              #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+              #   statistics on up to 10,000 Tasks for any given threshold.
               # @return [WorkflowCumulativeStatisticsInstance] Fetched WorkflowCumulativeStatisticsInstance
               def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
                 context.fetch(

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow/workflow_real_time_statistics.rb

@@ -136,11 +136,11 @@ module Twilio
                 # Marshaled Properties
                 @properties = {
                     'account_sid' => payload['account_sid'],
-                    'longest_task_waiting_age' => payload['longest_task_waiting_age'].to_i,
+                    'longest_task_waiting_age' => payload['longest_task_waiting_age'] == nil ? payload['longest_task_waiting_age'] : payload['longest_task_waiting_age'].to_i,
                     'longest_task_waiting_sid' => payload['longest_task_waiting_sid'],
                     'tasks_by_priority' => payload['tasks_by_priority'],
                     'tasks_by_status' => payload['tasks_by_status'],
-                    'total_tasks' => payload['total_tasks'].to_i,
+                    'total_tasks' => payload['total_tasks'] == nil ? payload['total_tasks'] : payload['total_tasks'].to_i,
                     'workflow_sid' => payload['workflow_sid'],
                     'workspace_sid' => payload['workspace_sid'],
                     'url' => payload['url'],

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow/workflow_statistics.rb

@@ -92,10 +92,10 @@ module Twilio
               #   past. The default 15 minutes. This is helpful for displaying statistics for the
               #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
               # @param [Time] start_date Only calculate statistics from this date and time and
-              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
               # @param [Time] end_date Only calculate statistics from this date and time and
-              #   earlier, specified in GMT as an [ISO
-              #   8601](https://en.wikipedia.org/wiki/ISO_8601) date-time.
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
               # @param [String] task_channel Only calculate real-time statistics on this
               #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
               #   `sms`, or `default`.
@@ -226,10 +226,10 @@ module Twilio
               #   past. The default 15 minutes. This is helpful for displaying statistics for the
               #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
               # @param [Time] start_date Only calculate statistics from this date and time and
-              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
               # @param [Time] end_date Only calculate statistics from this date and time and
-              #   earlier, specified in GMT as an [ISO
-              #   8601](https://en.wikipedia.org/wiki/ISO_8601) date-time.
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
               # @param [String] task_channel Only calculate real-time statistics on this
               #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
               #   `sms`, or `default`.

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow.rb

@@ -119,12 +119,12 @@ module Twilio
             #   the Workflow resource. For example, `Inbound Call Workflow` or `2014 Outbound
             #   Campaign`.
             # @param [String] configuration A JSON string that contains the rules to apply to
-            #   the Workflow. See [Configuring
-            #   Workflows](https://www.twilio.com/docs/taskrouter/workflow-configuration) for
+            #   the Workflow. See {Configuring
+            #   Workflows}[https://www.twilio.com/docs/taskrouter/workflow-configuration] for
             #   more information.
             # @param [String] assignment_callback_url The URL from your application that will
-            #   process task assignment events. See [Handling Task Assignment
-            #   Callback](https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks)
+            #   process task assignment events. See {Handling Task Assignment
+            #   Callback}[https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks]
             #   for more details.
             # @param [String] fallback_assignment_callback_url The URL that we should call
             #   when a call to the `assignment_callback_url` fails.
@@ -223,14 +223,14 @@ module Twilio
             #   the Workflow resource. For example, `Inbound Call Workflow` or `2014 Outbound
             #   Campaign`.
             # @param [String] assignment_callback_url The URL from your application that will
-            #   process task assignment events. See [Handling Task Assignment
-            #   Callback](https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks)
+            #   process task assignment events. See {Handling Task Assignment
+            #   Callback}[https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks]
             #   for more details.
             # @param [String] fallback_assignment_callback_url The URL that we should call
             #   when a call to the `assignment_callback_url` fails.
             # @param [String] configuration A JSON string that contains the rules to apply to
-            #   the Workflow. See [Configuring
-            #   Workflows](https://www.twilio.com/docs/taskrouter/workflow-configuration) for
+            #   the Workflow. See {Configuring
+            #   Workflows}[https://www.twilio.com/docs/taskrouter/workflow-configuration] for
             #   more information.
             # @param [String] task_reservation_timeout How long TaskRouter will wait for a
             #   confirmation response from your application after it assigns a Task to a Worker.
@@ -328,7 +328,7 @@ module Twilio
                   'fallback_assignment_callback_url' => payload['fallback_assignment_callback_url'],
                   'friendly_name' => payload['friendly_name'],
                   'sid' => payload['sid'],
-                  'task_reservation_timeout' => payload['task_reservation_timeout'].to_i,
+                  'task_reservation_timeout' => payload['task_reservation_timeout'] == nil ? payload['task_reservation_timeout'] : payload['task_reservation_timeout'].to_i,
                   'workspace_sid' => payload['workspace_sid'],
                   'url' => payload['url'],
                   'links' => payload['links'],
@@ -441,14 +441,14 @@ module Twilio
             #   the Workflow resource. For example, `Inbound Call Workflow` or `2014 Outbound
             #   Campaign`.
             # @param [String] assignment_callback_url The URL from your application that will
-            #   process task assignment events. See [Handling Task Assignment
-            #   Callback](https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks)
+            #   process task assignment events. See {Handling Task Assignment
+            #   Callback}[https://www.twilio.com/docs/taskrouter/handle-assignment-callbacks]
             #   for more details.
             # @param [String] fallback_assignment_callback_url The URL that we should call
             #   when a call to the `assignment_callback_url` fails.
             # @param [String] configuration A JSON string that contains the rules to apply to
-            #   the Workflow. See [Configuring
-            #   Workflows](https://www.twilio.com/docs/taskrouter/workflow-configuration) for
+            #   the Workflow. See {Configuring
+            #   Workflows}[https://www.twilio.com/docs/taskrouter/workflow-configuration] for
             #   more information.
             # @param [String] task_reservation_timeout How long TaskRouter will wait for a
             #   confirmation response from your application after it assigns a Task to a Worker.

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

@@ -81,13 +81,13 @@ module Twilio
             ##
             # Fetch the WorkspaceCumulativeStatisticsInstance
             # @param [Time] end_date Only include usage that occurred on or before this date,
-            #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+            #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
             #   date-time.
             # @param [String] minutes Only calculate statistics since this many minutes in the
             #   past. The default 15 minutes. This is helpful for displaying statistics for the
             #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
             # @param [Time] start_date Only calculate statistics from this date and time and
-            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
             # @param [String] task_channel Only calculate cumulative statistics on this
             #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
             #   `sms`, or `default`.
@@ -97,7 +97,8 @@ module Twilio
             #   above and below the specified thresholds in seconds are computed. For example,
             #   `5,30` would show splits of Tasks that were canceled or accepted before and
             #   after 5 seconds and before and after 30 seconds. This can be used to show short
-            #   abandoned Tasks or Tasks that failed to meet an SLA.
+            #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+            #   statistics on up to 10,000 Tasks for any given threshold.
             # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
             def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               params = Twilio::Values.of({
@@ -145,24 +146,24 @@ module Twilio
               # Marshaled Properties
               @properties = {
                   'account_sid' => payload['account_sid'],
-                  'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
+                  'avg_task_acceptance_time' => payload['avg_task_acceptance_time'] == nil ? payload['avg_task_acceptance_time'] : payload['avg_task_acceptance_time'].to_i,
                   'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
                   'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
-                  'reservations_created' => payload['reservations_created'].to_i,
-                  'reservations_accepted' => payload['reservations_accepted'].to_i,
-                  'reservations_rejected' => payload['reservations_rejected'].to_i,
-                  'reservations_timed_out' => payload['reservations_timed_out'].to_i,
-                  'reservations_canceled' => payload['reservations_canceled'].to_i,
-                  'reservations_rescinded' => payload['reservations_rescinded'].to_i,
+                  'reservations_created' => payload['reservations_created'] == nil ? payload['reservations_created'] : payload['reservations_created'].to_i,
+                  'reservations_accepted' => payload['reservations_accepted'] == nil ? payload['reservations_accepted'] : payload['reservations_accepted'].to_i,
+                  'reservations_rejected' => payload['reservations_rejected'] == nil ? payload['reservations_rejected'] : payload['reservations_rejected'].to_i,
+                  'reservations_timed_out' => payload['reservations_timed_out'] == nil ? payload['reservations_timed_out'] : payload['reservations_timed_out'].to_i,
+                  'reservations_canceled' => payload['reservations_canceled'] == nil ? payload['reservations_canceled'] : payload['reservations_canceled'].to_i,
+                  'reservations_rescinded' => payload['reservations_rescinded'] == nil ? payload['reservations_rescinded'] : payload['reservations_rescinded'].to_i,
                   'split_by_wait_time' => payload['split_by_wait_time'],
                   'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
                   'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
-                  'tasks_canceled' => payload['tasks_canceled'].to_i,
-                  'tasks_completed' => payload['tasks_completed'].to_i,
-                  'tasks_created' => payload['tasks_created'].to_i,
-                  'tasks_deleted' => payload['tasks_deleted'].to_i,
-                  'tasks_moved' => payload['tasks_moved'].to_i,
-                  'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
+                  'tasks_canceled' => payload['tasks_canceled'] == nil ? payload['tasks_canceled'] : payload['tasks_canceled'].to_i,
+                  'tasks_completed' => payload['tasks_completed'] == nil ? payload['tasks_completed'] : payload['tasks_completed'].to_i,
+                  'tasks_created' => payload['tasks_created'] == nil ? payload['tasks_created'] : payload['tasks_created'].to_i,
+                  'tasks_deleted' => payload['tasks_deleted'] == nil ? payload['tasks_deleted'] : payload['tasks_deleted'].to_i,
+                  'tasks_moved' => payload['tasks_moved'] == nil ? payload['tasks_moved'] : payload['tasks_moved'].to_i,
+                  'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'] == nil ? payload['tasks_timed_out_in_workflow'] : payload['tasks_timed_out_in_workflow'].to_i,
                   'workspace_sid' => payload['workspace_sid'],
                   'url' => payload['url'],
               }
@@ -312,13 +313,13 @@ module Twilio
             ##
             # Fetch the WorkspaceCumulativeStatisticsInstance
             # @param [Time] end_date Only include usage that occurred on or before this date,
-            #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+            #   specified in GMT as an {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601]
             #   date-time.
             # @param [String] minutes Only calculate statistics since this many minutes in the
             #   past. The default 15 minutes. This is helpful for displaying statistics for the
             #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
             # @param [Time] start_date Only calculate statistics from this date and time and
-            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
             # @param [String] task_channel Only calculate cumulative statistics on this
             #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
             #   `sms`, or `default`.
@@ -328,7 +329,8 @@ module Twilio
             #   above and below the specified thresholds in seconds are computed. For example,
             #   `5,30` would show splits of Tasks that were canceled or accepted before and
             #   after 5 seconds and before and after 30 seconds. This can be used to show short
-            #   abandoned Tasks or Tasks that failed to meet an SLA.
+            #   abandoned Tasks or Tasks that failed to meet an SLA. TaskRouter will calculate
+            #   statistics on up to 10,000 Tasks for any given threshold.
             # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
             def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
               context.fetch(

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_real_time_statistics.rb

@@ -117,12 +117,12 @@ module Twilio
               @properties = {
                   'account_sid' => payload['account_sid'],
                   'activity_statistics' => payload['activity_statistics'],
-                  'longest_task_waiting_age' => payload['longest_task_waiting_age'].to_i,
+                  'longest_task_waiting_age' => payload['longest_task_waiting_age'] == nil ? payload['longest_task_waiting_age'] : payload['longest_task_waiting_age'].to_i,
                   'longest_task_waiting_sid' => payload['longest_task_waiting_sid'],
                   'tasks_by_priority' => payload['tasks_by_priority'],
                   'tasks_by_status' => payload['tasks_by_status'],
-                  'total_tasks' => payload['total_tasks'].to_i,
-                  'total_workers' => payload['total_workers'].to_i,
+                  'total_tasks' => payload['total_tasks'] == nil ? payload['total_tasks'] : payload['total_tasks'].to_i,
+                  'total_workers' => payload['total_workers'] == nil ? payload['total_workers'] : payload['total_workers'].to_i,
                   'workspace_sid' => payload['workspace_sid'],
                   'url' => payload['url'],
               }
@@ -150,7 +150,7 @@ module Twilio
             end
 
             ##
-            # @return [Hash] The number of current Workers by Activity
+            # @return [Array[Hash]] The number of current Workers by Activity
             def activity_statistics
               @properties['activity_statistics']
             end

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb

@@ -80,10 +80,10 @@ module Twilio
             #   past. The default 15 minutes. This is helpful for displaying statistics for the
             #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
             # @param [Time] start_date Only calculate statistics from this date and time and
-            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
             # @param [Time] end_date Only calculate statistics from this date and time and
-            #   earlier, specified in GMT as an [ISO
-            #   8601](https://en.wikipedia.org/wiki/ISO_8601) date-time.
+            #   earlier, specified in GMT as an {ISO
+            #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
             # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
             #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
             #   `default`.
@@ -195,10 +195,10 @@ module Twilio
             #   past. The default 15 minutes. This is helpful for displaying statistics for the
             #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
             # @param [Time] start_date Only calculate statistics from this date and time and
-            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
             # @param [Time] end_date Only calculate statistics from this date and time and
-            #   earlier, specified in GMT as an [ISO
-            #   8601](https://en.wikipedia.org/wiki/ISO_8601) date-time.
+            #   earlier, specified in GMT as an {ISO
+            #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
             # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
             #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
             #   `default`.