twilio-ruby 5.20.0 → 5.47.0

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/task_queue/task_queue_statistics.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -16,8 +16,10 @@ module Twilio
               ##
               # Initialize the TaskQueueStatisticsList
               # @param [Version] version Version that contains the resource
-              # @param [String] workspace_sid The workspace_sid
-              # @param [String] task_queue_sid The task_queue_sid
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   TaskQueue.
+              # @param [String] task_queue_sid The SID of the TaskQueue from which these
+              #   statistics were calculated.
               # @return [TaskQueueStatisticsList] TaskQueueStatisticsList
               def initialize(version, workspace_sid: nil, task_queue_sid: nil)
                 super(version)
@@ -71,8 +73,10 @@ module Twilio
               ##
               # Initialize the TaskQueueStatisticsContext
               # @param [Version] version Version that contains the resource
-              # @param [String] workspace_sid The workspace_sid
-              # @param [String] task_queue_sid The task_queue_sid
+              # @param [String] workspace_sid The SID of the Workspace with the TaskQueue to
+              #   fetch.
+              # @param [String] task_queue_sid The SID of the TaskQueue for which to fetch
+              #   statistics.
               # @return [TaskQueueStatisticsContext] TaskQueueStatisticsContext
               def initialize(version, workspace_sid, task_queue_sid)
                 super(version)
@@ -83,24 +87,21 @@ module Twilio
               end
 
               ##
-              # Fetch a TaskQueueStatisticsInstance
-              # @param [Time] end_date Filter cumulative statistics by an end date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-              #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-              #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-              # @param [Time] start_date Filter cumulative statistics by a start date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] task_channel Filter real-time and cumulative statistics by
-              #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-              #   TaskChannelSid.
-              # @param [String] split_by_wait_time A comma separated values for viewing splits
-              #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-              #   would show splits of tasks that were canceled or accepted before or after 5
-              #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-              #   tasks or tasks that failed to meet your SLA.
+              # Fetch the TaskQueueStatisticsInstance
+              # @param [Time] end_date Only calculate statistics from this date and time and
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default is 15 minutes.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+              # @param [String] task_channel Only calculate real-time and cumulative statistics
+              #   for the specified TaskChannel. Can be the TaskChannel's SID or its
+              #   `unique_name`, such as `voice`, `sms`, or `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed.
               # @return [TaskQueueStatisticsInstance] Fetched TaskQueueStatisticsInstance
               def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
                 params = Twilio::Values.of({
@@ -111,11 +112,7 @@ module Twilio
                     'SplitByWaitTime' => split_by_wait_time,
                 })
 
-                payload = @version.fetch(
-                    'GET',
-                    @uri,
-                    params,
-                )
+                payload = @version.fetch('GET', @uri, params: params)
 
                 TaskQueueStatisticsInstance.new(
                     @version,
@@ -131,6 +128,13 @@ module Twilio
                 context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
                 "#<Twilio.Taskrouter.V1.TaskQueueStatisticsContext #{context}>"
               end
+
+              ##
+              # Provide a detailed, user friendly representation
+              def inspect
+                context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+                "#<Twilio.Taskrouter.V1.TaskQueueStatisticsContext #{context}>"
+              end
             end
 
             class TaskQueueStatisticsInstance < InstanceResource
@@ -138,8 +142,10 @@ module Twilio
               # Initialize the TaskQueueStatisticsInstance
               # @param [Version] version Version that contains the resource
               # @param [Hash] payload payload that contains response from Twilio
-              # @param [String] workspace_sid The workspace_sid
-              # @param [String] task_queue_sid The task_queue_sid
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   TaskQueue.
+              # @param [String] task_queue_sid The SID of the TaskQueue from which these
+              #   statistics were calculated.
               # @return [TaskQueueStatisticsInstance] TaskQueueStatisticsInstance
               def initialize(version, payload, workspace_sid: nil, task_queue_sid: nil)
                 super(version)
@@ -175,60 +181,57 @@ module Twilio
               end
 
               ##
-              # @return [String] The account_sid
+              # @return [String] The SID of the Account that created the resource
               def account_sid
                 @properties['account_sid']
               end
 
               ##
-              # @return [Hash] The cumulative
+              # @return [Hash] An object that contains the cumulative statistics for the TaskQueue
               def cumulative
                 @properties['cumulative']
               end
 
               ##
-              # @return [Hash] The realtime
+              # @return [Hash] An object that contains the real-time statistics for the TaskQueue
               def realtime
                 @properties['realtime']
               end
 
               ##
-              # @return [String] The task_queue_sid
+              # @return [String] The SID of the TaskQueue from which these statistics were calculated
               def task_queue_sid
                 @properties['task_queue_sid']
               end
 
               ##
-              # @return [String] The workspace_sid
+              # @return [String] The SID of the Workspace that contains the TaskQueue
               def workspace_sid
                 @properties['workspace_sid']
               end
 
               ##
-              # @return [String] The url
+              # @return [String] The absolute URL of the TaskQueue statistics resource
               def url
                 @properties['url']
               end
 
               ##
-              # Fetch a TaskQueueStatisticsInstance
-              # @param [Time] end_date Filter cumulative statistics by an end date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-              #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-              #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-              # @param [Time] start_date Filter cumulative statistics by a start date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] task_channel Filter real-time and cumulative statistics by
-              #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-              #   TaskChannelSid.
-              # @param [String] split_by_wait_time A comma separated values for viewing splits
-              #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-              #   would show splits of tasks that were canceled or accepted before or after 5
-              #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-              #   tasks or tasks that failed to meet your SLA.
+              # Fetch the TaskQueueStatisticsInstance
+              # @param [Time] end_date Only calculate statistics from this date and time and
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default is 15 minutes.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+              # @param [String] task_channel Only calculate real-time and cumulative statistics
+              #   for the specified TaskChannel. Can be the TaskChannel's SID or its
+              #   `unique_name`, such as `voice`, `sms`, or `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed.
               # @return [TaskQueueStatisticsInstance] Fetched TaskQueueStatisticsInstance
               def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
                 context.fetch(

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/task_queue/task_queues_statistics.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -16,7 +16,8 @@ module Twilio
               ##
               # Initialize the TaskQueuesStatisticsList
               # @param [Version] version Version that contains the resource
-              # @param [String] workspace_sid The ID of the Workspace that owns this TaskQueue
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   TaskQueue.
               # @return [TaskQueuesStatisticsList] TaskQueuesStatisticsList
               def initialize(version, workspace_sid: nil)
                 super(version)
@@ -30,25 +31,22 @@ module Twilio
               # Lists TaskQueuesStatisticsInstance records from the API as a list.
               # Unlike stream(), this operation is eager and will load `limit` records into
               # memory before returning.
-              # @param [Time] end_date Filter cumulative statistics by an end date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] friendly_name Filter the TaskQueue stats based on a TaskQueue's
-              #   name (only for list resource)
-              # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-              #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-              #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-              # @param [Time] start_date Filter cumulative statistics by a start date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] task_channel Filter real-time and cumulative statistics by
-              #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-              #   TaskChannelSid.
-              # @param [String] split_by_wait_time A comma separated values for viewing splits
-              #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-              #   would show splits of tasks that were canceled or accepted before or after 5
-              #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-              #   tasks or tasks that failed to meet your SLA.
+              # @param [Time] end_date Only calculate statistics from this date and time and
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+              # @param [String] friendly_name The `friendly_name` of the TaskQueue statistics to
+              #   read.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default is 15 minutes.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+              # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
+              #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
+              #   `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed.
               # @param [Integer] limit Upper limit for the number of records to return. stream()
               #    guarantees to never return more than limit.  Default is no limit
               # @param [Integer] page_size Number of records to fetch per request, when
@@ -73,25 +71,22 @@ module Twilio
               # Streams TaskQueuesStatisticsInstance records from the API as an Enumerable.
               # This operation lazily loads records as efficiently as possible until the limit
               # is reached.
-              # @param [Time] end_date Filter cumulative statistics by an end date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] friendly_name Filter the TaskQueue stats based on a TaskQueue's
-              #   name (only for list resource)
-              # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-              #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-              #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-              # @param [Time] start_date Filter cumulative statistics by a start date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] task_channel Filter real-time and cumulative statistics by
-              #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-              #   TaskChannelSid.
-              # @param [String] split_by_wait_time A comma separated values for viewing splits
-              #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-              #   would show splits of tasks that were canceled or accepted before or after 5
-              #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-              #   tasks or tasks that failed to meet your SLA.
+              # @param [Time] end_date Only calculate statistics from this date and time and
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+              # @param [String] friendly_name The `friendly_name` of the TaskQueue statistics to
+              #   read.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default is 15 minutes.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+              # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
+              #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
+              #   `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed.
               # @param [Integer] limit Upper limit for the number of records to return. stream()
               #    guarantees to never return more than limit. Default is no limit.
               # @param [Integer] page_size Number of records to fetch per request, when
@@ -132,25 +127,22 @@ module Twilio
               ##
               # Retrieve a single page of TaskQueuesStatisticsInstance records from the API.
               # Request is executed immediately.
-              # @param [Time] end_date Filter cumulative statistics by an end date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] friendly_name Filter the TaskQueue stats based on a TaskQueue's
-              #   name (only for list resource)
-              # @param [String] minutes Filter cumulative statistics by up to 'x' minutes in the
-              #   past. This is helpful for statistics for the last 15 minutes, 240 minutes (4
-              #   hours), and 480 minutes (8 hours) to see trends. Defaults to 15 minutes.
-              # @param [Time] start_date Filter cumulative statistics by a start date. This is
-              #   helpful for defining a range of statistics to capture. Input is a GMT ISO 8601
-              #   Timestamp.
-              # @param [String] task_channel Filter real-time and cumulative statistics by
-              #   TaskChannel. Takes in a Unique Name ("voice", "sms", "default", etc.) or a
-              #   TaskChannelSid.
-              # @param [String] split_by_wait_time A comma separated values for viewing splits
-              #   of tasks canceled and accepted above the given threshold in seconds. Ex: "5,30"
-              #   would show splits of tasks that were canceled or accepted before or after 5
-              #   seconds and respectively, 30 seconds. This is great for showing short abandoned
-              #   tasks or tasks that failed to meet your SLA.
+              # @param [Time] end_date Only calculate statistics from this date and time and
+              #   earlier, specified in GMT as an {ISO
+              #   8601}[https://en.wikipedia.org/wiki/ISO_8601] date-time.
+              # @param [String] friendly_name The `friendly_name` of the TaskQueue statistics to
+              #   read.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default is 15 minutes.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in {ISO 8601}[https://en.wikipedia.org/wiki/ISO_8601] format.
+              # @param [String] task_channel Only calculate statistics on this TaskChannel. Can
+              #   be the TaskChannel's SID or its `unique_name`, such as `voice`, `sms`, or
+              #   `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed.
               # @param [String] page_token PageToken provided by the API
               # @param [Integer] page_number Page Number, this value is simply for client state
               # @param [Integer] page_size Number of records to return, defaults to 50
@@ -167,11 +159,9 @@ module Twilio
                     'Page' => page_number,
                     'PageSize' => page_size,
                 })
-                response = @version.page(
-                    'GET',
-                    @uri,
-                    params
-                )
+
+                response = @version.page('GET', @uri, params: params)
+
                 TaskQueuesStatisticsPage.new(@version, response, @solution)
               end
 
@@ -229,7 +219,8 @@ module Twilio
               # Initialize the TaskQueuesStatisticsInstance
               # @param [Version] version Version that contains the resource
               # @param [Hash] payload payload that contains response from Twilio
-              # @param [String] workspace_sid The ID of the Workspace that owns this TaskQueue
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   TaskQueue.
               # @return [TaskQueuesStatisticsInstance] TaskQueuesStatisticsInstance
               def initialize(version, payload, workspace_sid: nil)
                 super(version)
@@ -245,31 +236,31 @@ module Twilio
               end
 
               ##
-              # @return [String] The account_sid
+              # @return [String] The SID of the Account that created the resource
               def account_sid
                 @properties['account_sid']
               end
 
               ##
-              # @return [Hash] The cumulative
+              # @return [Hash] An object that contains the cumulative statistics for the TaskQueues
               def cumulative
                 @properties['cumulative']
               end
 
               ##
-              # @return [Hash] The realtime
+              # @return [Hash] An object that contains the real-time statistics for the TaskQueues
               def realtime
                 @properties['realtime']
               end
 
               ##
-              # @return [String] The task_queue_sid
+              # @return [String] The SID of the TaskQueue from which these statistics were calculated
               def task_queue_sid
                 @properties['task_queue_sid']
               end
 
               ##
-              # @return [String] The workspace_sid
+              # @return [String] The SID of the Workspace that contains the TaskQueues
               def workspace_sid
                 @properties['workspace_sid']
               end

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/worker.rb

@@ -3,7 +3,7 @@
 # \ / _    _  _|   _  _
 #  | (_)\/(_)(_|\/| |(/_  v1.0.0
 #       /       /
-# 
+#
 # frozen_string_literal: true
 
 module Twilio
@@ -15,8 +15,7 @@ module Twilio
             ##
             # Initialize the WorkerList
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The ID of the Workflow this worker is associated
-            #   with
+            # @param [String] workspace_sid The SID of the Workspace that contains the Worker.
             # @return [WorkerList] WorkerList
             def initialize(version, workspace_sid: nil)
               super(version)
@@ -33,21 +32,22 @@ module Twilio
             # Lists WorkerInstance records from the API as a list.
             # Unlike stream(), this operation is eager and will load `limit` records into
             # memory before returning.
-            # @param [String] activity_name Filter by workers that are in a particular
-            #   Activity by Friendly Name
-            # @param [String] activity_sid Filter by workers that are in a particular Activity
-            #   by SID
-            # @param [String] available Filter by workers that are available or unavailable.
-            #   (Note: This can be 'true', '1' or 'yes' to indicate a true value. All other
-            #   values will represent false)
-            # @param [String] friendly_name Filter by a worker's friendly name
-            # @param [String] target_workers_expression Filter by workers that would match an
-            #   expression on a TaskQueue. This is helpful for debugging which workers would
+            # @param [String] activity_name The `activity_name` of the Worker resources to
+            #   read.
+            # @param [String] activity_sid The `activity_sid` of the Worker resources to read.
+            # @param [String] available Whether to return only Worker resources that are
+            #   available or unavailable. Can be `true`, `1`, or `yes` to return Worker
+            #   resources that are available, and `false`, or any value returns the Worker
+            #   resources that are not available.
+            # @param [String] friendly_name The `friendly_name` of the Worker resources to
+            #   read.
+            # @param [String] target_workers_expression Filter by Workers that would match an
+            #   expression on a TaskQueue. This is helpful for debugging which Workers would
             #   match a potential queue.
-            # @param [String] task_queue_name Filter by workers that are eligible for a
-            #   TaskQueue by Friendly Name
-            # @param [String] task_queue_sid Filter by workers that are eligible for a
-            #   TaskQueue by SID
+            # @param [String] task_queue_name The `friendly_name` of the TaskQueue that the
+            #   Workers to read are eligible for.
+            # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
+            #   are eligible for.
             # @param [Integer] limit Upper limit for the number of records to return. stream()
             #    guarantees to never return more than limit.  Default is no limit
             # @param [Integer] page_size Number of records to fetch per request, when
@@ -73,21 +73,22 @@ module Twilio
             # Streams WorkerInstance records from the API as an Enumerable.
             # This operation lazily loads records as efficiently as possible until the limit
             # is reached.
-            # @param [String] activity_name Filter by workers that are in a particular
-            #   Activity by Friendly Name
-            # @param [String] activity_sid Filter by workers that are in a particular Activity
-            #   by SID
-            # @param [String] available Filter by workers that are available or unavailable.
-            #   (Note: This can be 'true', '1' or 'yes' to indicate a true value. All other
-            #   values will represent false)
-            # @param [String] friendly_name Filter by a worker's friendly name
-            # @param [String] target_workers_expression Filter by workers that would match an
-            #   expression on a TaskQueue. This is helpful for debugging which workers would
+            # @param [String] activity_name The `activity_name` of the Worker resources to
+            #   read.
+            # @param [String] activity_sid The `activity_sid` of the Worker resources to read.
+            # @param [String] available Whether to return only Worker resources that are
+            #   available or unavailable. Can be `true`, `1`, or `yes` to return Worker
+            #   resources that are available, and `false`, or any value returns the Worker
+            #   resources that are not available.
+            # @param [String] friendly_name The `friendly_name` of the Worker resources to
+            #   read.
+            # @param [String] target_workers_expression Filter by Workers that would match an
+            #   expression on a TaskQueue. This is helpful for debugging which Workers would
             #   match a potential queue.
-            # @param [String] task_queue_name Filter by workers that are eligible for a
-            #   TaskQueue by Friendly Name
-            # @param [String] task_queue_sid Filter by workers that are eligible for a
-            #   TaskQueue by SID
+            # @param [String] task_queue_name The `friendly_name` of the TaskQueue that the
+            #   Workers to read are eligible for.
+            # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
+            #   are eligible for.
             # @param [Integer] limit Upper limit for the number of records to return. stream()
             #    guarantees to never return more than limit. Default is no limit.
             # @param [Integer] page_size Number of records to fetch per request, when
@@ -129,21 +130,22 @@ module Twilio
             ##
             # Retrieve a single page of WorkerInstance records from the API.
             # Request is executed immediately.
-            # @param [String] activity_name Filter by workers that are in a particular
-            #   Activity by Friendly Name
-            # @param [String] activity_sid Filter by workers that are in a particular Activity
-            #   by SID
-            # @param [String] available Filter by workers that are available or unavailable.
-            #   (Note: This can be 'true', '1' or 'yes' to indicate a true value. All other
-            #   values will represent false)
-            # @param [String] friendly_name Filter by a worker's friendly name
-            # @param [String] target_workers_expression Filter by workers that would match an
-            #   expression on a TaskQueue. This is helpful for debugging which workers would
+            # @param [String] activity_name The `activity_name` of the Worker resources to
+            #   read.
+            # @param [String] activity_sid The `activity_sid` of the Worker resources to read.
+            # @param [String] available Whether to return only Worker resources that are
+            #   available or unavailable. Can be `true`, `1`, or `yes` to return Worker
+            #   resources that are available, and `false`, or any value returns the Worker
+            #   resources that are not available.
+            # @param [String] friendly_name The `friendly_name` of the Worker resources to
+            #   read.
+            # @param [String] target_workers_expression Filter by Workers that would match an
+            #   expression on a TaskQueue. This is helpful for debugging which Workers would
             #   match a potential queue.
-            # @param [String] task_queue_name Filter by workers that are eligible for a
-            #   TaskQueue by Friendly Name
-            # @param [String] task_queue_sid Filter by workers that are eligible for a
-            #   TaskQueue by SID
+            # @param [String] task_queue_name The `friendly_name` of the TaskQueue that the
+            #   Workers to read are eligible for.
+            # @param [String] task_queue_sid The SID of the TaskQueue that the Workers to read
+            #   are eligible for.
             # @param [String] page_token PageToken provided by the API
             # @param [Integer] page_number Page Number, this value is simply for client state
             # @param [Integer] page_size Number of records to return, defaults to 50
@@ -161,11 +163,9 @@ module Twilio
                   'Page' => page_number,
                   'PageSize' => page_size,
               })
-              response = @version.page(
-                  'GET',
-                  @uri,
-                  params
-              )
+
+              response = @version.page('GET', @uri, params: params)
+
               WorkerPage.new(@version, response, @solution)
             end
 
@@ -183,18 +183,19 @@ module Twilio
             end
 
             ##
-            # Retrieve a single page of WorkerInstance records from the API.
-            # Request is executed immediately.
-            # @param [String] friendly_name String representing user-friendly name for the
-            #   Worker.
-            # @param [String] activity_sid A valid Activity describing the worker's initial
-            #   state. See Activities for more information. If not provided, new Workers will be
-            #   use the DefaultActivitySid configured on the Workspace.
-            # @param [String] attributes JSON object describing this worker. For example: `{
-            #   'email: 'Bob@foo.com', 'phone': '8675309' }`. This data will be passed to the
-            #   Assignment Callback URL whenever TaskRouter assigns a Task to this worker.
-            #   Defaults to {}.
-            # @return [WorkerInstance] Newly created WorkerInstance
+            # Create the WorkerInstance
+            # @param [String] friendly_name A descriptive string that you create to describe
+            #   the new Worker. It can be up to 64 characters long.
+            # @param [String] activity_sid The SID of a valid Activity that will describe the
+            #   new Worker's initial state. See
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
+            #   information. If not provided, the new Worker's initial state is the
+            #   `default_activity_sid` configured on the Workspace.
+            # @param [String] attributes A valid JSON string that describes the new Worker.
+            #   For example: `{ "email": "Bob@example.com", "phone": "+5095551234" }`. This data
+            #   is passed to the `assignment_callback_url` when TaskRouter assigns a Task to the
+            #   Worker. Defaults to {}.
+            # @return [WorkerInstance] Created WorkerInstance
             def create(friendly_name: nil, activity_sid: :unset, attributes: :unset)
               data = Twilio::Values.of({
                   'FriendlyName' => friendly_name,
@@ -202,23 +203,16 @@ module Twilio
                   'Attributes' => attributes,
               })
 
-              payload = @version.create(
-                  'POST',
-                  @uri,
-                  data: data
-              )
+              payload = @version.create('POST', @uri, data: data)
 
               WorkerInstance.new(@version, payload, workspace_sid: @solution[:workspace_sid], )
             end
 
             ##
             # Access the statistics
-            # @return [WorkersStatisticsList]
-            # @return [WorkersStatisticsContext]
+            # @return [WorkersStatisticsContext] WorkersStatisticsContext
             def statistics
               return WorkersStatisticsContext.new(@version, @solution[:workspace_sid], )
-
-              @statistics ||= WorkersStatisticsList.new(@version, workspace_sid: @solution[:workspace_sid], )
             end
 
             ##
@@ -261,8 +255,8 @@ module Twilio
             ##
             # Initialize the WorkerContext
             # @param [Version] version Version that contains the resource
-            # @param [String] workspace_sid The workspace_sid
-            # @param [String] sid The sid
+            # @param [String] workspace_sid The SID of the Workspace with the Worker to fetch.
+            # @param [String] sid The SID of the Worker resource to fetch.
             # @return [WorkerContext] WorkerContext
             def initialize(version, workspace_sid, sid)
               super(version)
@@ -280,16 +274,10 @@ module Twilio
             end
 
             ##
-            # Fetch a WorkerInstance
+            # Fetch the WorkerInstance
             # @return [WorkerInstance] Fetched WorkerInstance
             def fetch
-              params = Twilio::Values.of({})
-
-              payload = @version.fetch(
-                  'GET',
-                  @uri,
-                  params,
-              )
+              payload = @version.fetch('GET', @uri)
 
               WorkerInstance.new(
                   @version,
@@ -301,22 +289,28 @@ module Twilio
 
             ##
             # Update the WorkerInstance
-            # @param [String] activity_sid The activity_sid
-            # @param [String] attributes The attributes
-            # @param [String] friendly_name The friendly_name
+            # @param [String] activity_sid The SID of a valid Activity that will describe the
+            #   Worker's initial state. See
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
+            #   information.
+            # @param [String] attributes The JSON string that describes the Worker. For
+            #   example: `{ "email": "Bob@example.com", "phone": "+5095551234" }`. This data is
+            #   passed to the `assignment_callback_url` when TaskRouter assigns a Task to the
+            #   Worker. Defaults to {}.
+            # @param [String] friendly_name A descriptive string that you create to describe
+            #   the Worker. It can be up to 64 characters long.
+            # @param [Boolean] reject_pending_reservations Whether to reject pending
+            #   reservations.
             # @return [WorkerInstance] Updated WorkerInstance
-            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset)
+            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset)
               data = Twilio::Values.of({
                   'ActivitySid' => activity_sid,
                   'Attributes' => attributes,
                   'FriendlyName' => friendly_name,
+                  'RejectPendingReservations' => reject_pending_reservations,
               })
 
-              payload = @version.update(
-                  'POST',
-                  @uri,
-                  data: data,
-              )
+              payload = @version.update('POST', @uri, data: data)
 
               WorkerInstance.new(
                   @version,
@@ -327,10 +321,10 @@ module Twilio
             end
 
             ##
-            # Deletes the WorkerInstance
-            # @return [Boolean] true if delete succeeds, true otherwise
+            # Delete the WorkerInstance
+            # @return [Boolean] true if delete succeeds, false otherwise
             def delete
-              @version.delete('delete', @uri)
+               @version.delete('DELETE', @uri)
             end
 
             ##
@@ -407,6 +401,13 @@ module Twilio
               context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
               "#<Twilio.Taskrouter.V1.WorkerContext #{context}>"
             end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkerContext #{context}>"
+            end
           end
 
           class WorkerInstance < InstanceResource
@@ -414,9 +415,8 @@ module Twilio
             # Initialize the WorkerInstance
             # @param [Version] version Version that contains the resource
             # @param [Hash] payload payload that contains response from Twilio
-            # @param [String] workspace_sid The ID of the Workflow this worker is associated
-            #   with
-            # @param [String] sid The sid
+            # @param [String] workspace_sid The SID of the Workspace that contains the Worker.
+            # @param [String] sid The SID of the Worker resource to fetch.
             # @return [WorkerInstance] WorkerInstance
             def initialize(version, payload, workspace_sid: nil, sid: nil)
               super(version)
@@ -455,85 +455,85 @@ module Twilio
             end
 
             ##
-            # @return [String] The ID of the account that owns this worker
+            # @return [String] The SID of the Account that created the resource
             def account_sid
               @properties['account_sid']
             end
 
             ##
-            # @return [String] Filter by workers that are in a particular Activity by Friendly Name
+            # @return [String] The friendly_name of the Worker's current Activity
             def activity_name
               @properties['activity_name']
             end
 
             ##
-            # @return [String] Filter by workers that are in a particular Activity by SID
+            # @return [String] The SID of the Worker's current Activity
             def activity_sid
               @properties['activity_sid']
             end
 
             ##
-            # @return [String] JSON object describing this worker.
+            # @return [String] The JSON string that describes the Worker
             def attributes
               @properties['attributes']
             end
 
             ##
-            # @return [Boolean] Filter by workers that are available or unavailable.
+            # @return [Boolean] Whether the Worker is available to perform tasks
             def available
               @properties['available']
             end
 
             ##
-            # @return [Time] DateTime this worker was created
+            # @return [Time] The ISO 8601 date and time in GMT when the resource was created
             def date_created
               @properties['date_created']
             end
 
             ##
-            # @return [Time] DateTime of the last change to the Worker's activity.
+            # @return [Time] The date and time in GMT of the last change to the Worker's activity
             def date_status_changed
               @properties['date_status_changed']
             end
 
             ##
-            # @return [Time] DateTime of the last update
+            # @return [Time] The ISO 8601 date and time in GMT when the resource was last updated
             def date_updated
               @properties['date_updated']
             end
 
             ##
-            # @return [String] Filter by a worker's friendly name
+            # @return [String] The string that you assigned to describe the resource
             def friendly_name
               @properties['friendly_name']
             end
 
             ##
-            # @return [String] The unique ID of the worker
+            # @return [String] The unique string that identifies the resource
             def sid
               @properties['sid']
             end
 
             ##
-            # @return [String] The ID of the Workflow this worker is associated with
+            # @return [String] The SID of the Workspace that contains the Worker
             def workspace_sid
               @properties['workspace_sid']
             end
 
             ##
-            # @return [String] The url
+            # @return [String] The absolute URL of the Worker resource
             def url
               @properties['url']
             end
 
             ##
-            # @return [String] The links
+            # @return [String] The URLs of related resources
             def links
               @properties['links']
             end
 
             ##
-            # Fetch a WorkerInstance
+            # Fetch the WorkerInstance
             # @return [WorkerInstance] Fetched WorkerInstance
             def fetch
               context.fetch
@@ -541,17 +541,31 @@ module Twilio
 
             ##
             # Update the WorkerInstance
-            # @param [String] activity_sid The activity_sid
-            # @param [String] attributes The attributes
-            # @param [String] friendly_name The friendly_name
+            # @param [String] activity_sid The SID of a valid Activity that will describe the
+            #   Worker's initial state. See
+            #   {Activities}[https://www.twilio.com/docs/taskrouter/api/activity] for more
+            #   information.
+            # @param [String] attributes The JSON string that describes the Worker. For
+            #   example: `{ "email": "Bob@example.com", "phone": "+5095551234" }`. This data is
+            #   passed to the `assignment_callback_url` when TaskRouter assigns a Task to the
+            #   Worker. Defaults to {}.
+            # @param [String] friendly_name A descriptive string that you create to describe
+            #   the Worker. It can be up to 64 characters long.
+            # @param [Boolean] reject_pending_reservations Whether to reject pending
+            #   reservations.
             # @return [WorkerInstance] Updated WorkerInstance
-            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset)
-              context.update(activity_sid: activity_sid, attributes: attributes, friendly_name: friendly_name, )
+            def update(activity_sid: :unset, attributes: :unset, friendly_name: :unset, reject_pending_reservations: :unset)
+              context.update(
+                  activity_sid: activity_sid,
+                  attributes: attributes,
+                  friendly_name: friendly_name,
+                  reject_pending_reservations: reject_pending_reservations,
+              )
             end
 
             ##
-            # Deletes the WorkerInstance
-            # @return [Boolean] true if delete succeeds, true otherwise
+            # Delete the WorkerInstance
+            # @return [Boolean] true if delete succeeds, false otherwise
             def delete
               context.delete
             end