twilio-ruby 4.13.0 → 5.40.0

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_cumulative_statistics.rb

@@ -0,0 +1,361 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class Taskrouter < Domain
+      class V1 < Version
+        class WorkspaceContext < InstanceContext
+          class WorkspaceCumulativeStatisticsList < ListResource
+            ##
+            # Initialize the WorkspaceCumulativeStatisticsList
+            # @param [Version] version Version that contains the resource
+            # @param [String] workspace_sid The SID of the Workspace.
+            # @return [WorkspaceCumulativeStatisticsList] WorkspaceCumulativeStatisticsList
+            def initialize(version, workspace_sid: nil)
+              super(version)
+
+              # Path Solution
+              @solution = {workspace_sid: workspace_sid}
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              '#<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsList>'
+            end
+          end
+
+          class WorkspaceCumulativeStatisticsPage < Page
+            ##
+            # Initialize the WorkspaceCumulativeStatisticsPage
+            # @param [Version] version Version that contains the resource
+            # @param [Response] response Response from the API
+            # @param [Hash] solution Path solution for the resource
+            # @return [WorkspaceCumulativeStatisticsPage] WorkspaceCumulativeStatisticsPage
+            def initialize(version, response, solution)
+              super(version, response)
+
+              # Path Solution
+              @solution = solution
+            end
+
+            ##
+            # Build an instance of WorkspaceCumulativeStatisticsInstance
+            # @param [Hash] payload Payload response from the API
+            # @return [WorkspaceCumulativeStatisticsInstance] WorkspaceCumulativeStatisticsInstance
+            def get_instance(payload)
+              WorkspaceCumulativeStatisticsInstance.new(
+                  @version,
+                  payload,
+                  workspace_sid: @solution[:workspace_sid],
+              )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              '<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsPage>'
+            end
+          end
+
+          class WorkspaceCumulativeStatisticsContext < InstanceContext
+            ##
+            # Initialize the WorkspaceCumulativeStatisticsContext
+            # @param [Version] version Version that contains the resource
+            # @param [String] workspace_sid The SID of the Workspace to fetch.
+            # @return [WorkspaceCumulativeStatisticsContext] WorkspaceCumulativeStatisticsContext
+            def initialize(version, workspace_sid)
+              super(version)
+
+              # Path Solution
+              @solution = {workspace_sid: workspace_sid, }
+              @uri = "/Workspaces/#{@solution[:workspace_sid]}/CumulativeStatistics"
+            end
+
+            ##
+            # Fetch the WorkspaceCumulativeStatisticsInstance
+            # @param [Time] end_date Only include usage that occurred on or before this date,
+            #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+            #   date-time.
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            # @param [String] task_channel Only calculate cumulative statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA.
+            # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
+            def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
+              params = Twilio::Values.of({
+                  'EndDate' => Twilio.serialize_iso8601_datetime(end_date),
+                  'Minutes' => minutes,
+                  'StartDate' => Twilio.serialize_iso8601_datetime(start_date),
+                  'TaskChannel' => task_channel,
+                  'SplitByWaitTime' => split_by_wait_time,
+              })
+
+              payload = @version.fetch('GET', @uri, params: params)
+
+              WorkspaceCumulativeStatisticsInstance.new(
+                  @version,
+                  payload,
+                  workspace_sid: @solution[:workspace_sid],
+              )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsContext #{context}>"
+            end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsContext #{context}>"
+            end
+          end
+
+          class WorkspaceCumulativeStatisticsInstance < InstanceResource
+            ##
+            # Initialize the WorkspaceCumulativeStatisticsInstance
+            # @param [Version] version Version that contains the resource
+            # @param [Hash] payload payload that contains response from Twilio
+            # @param [String] workspace_sid The SID of the Workspace.
+            # @return [WorkspaceCumulativeStatisticsInstance] WorkspaceCumulativeStatisticsInstance
+            def initialize(version, payload, workspace_sid: nil)
+              super(version)
+
+              # Marshaled Properties
+              @properties = {
+                  'account_sid' => payload['account_sid'],
+                  'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
+                  'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
+                  'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
+                  'reservations_created' => payload['reservations_created'].to_i,
+                  'reservations_accepted' => payload['reservations_accepted'].to_i,
+                  'reservations_rejected' => payload['reservations_rejected'].to_i,
+                  'reservations_timed_out' => payload['reservations_timed_out'].to_i,
+                  'reservations_canceled' => payload['reservations_canceled'].to_i,
+                  'reservations_rescinded' => payload['reservations_rescinded'].to_i,
+                  'split_by_wait_time' => payload['split_by_wait_time'],
+                  'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
+                  'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
+                  'tasks_canceled' => payload['tasks_canceled'].to_i,
+                  'tasks_completed' => payload['tasks_completed'].to_i,
+                  'tasks_created' => payload['tasks_created'].to_i,
+                  'tasks_deleted' => payload['tasks_deleted'].to_i,
+                  'tasks_moved' => payload['tasks_moved'].to_i,
+                  'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
+                  'workspace_sid' => payload['workspace_sid'],
+                  'url' => payload['url'],
+              }
+
+              # Context
+              @instance_context = nil
+              @params = {'workspace_sid' => workspace_sid, }
+            end
+
+            ##
+            # Generate an instance context for the instance, the context is capable of
+            # performing various actions.  All instance actions are proxied to the context
+            # @return [WorkspaceCumulativeStatisticsContext] WorkspaceCumulativeStatisticsContext for this WorkspaceCumulativeStatisticsInstance
+            def context
+              unless @instance_context
+                @instance_context = WorkspaceCumulativeStatisticsContext.new(@version, @params['workspace_sid'], )
+              end
+              @instance_context
+            end
+
+            ##
+            # @return [String] The SID of the Account that created the resource
+            def account_sid
+              @properties['account_sid']
+            end
+
+            ##
+            # @return [String] The average time in seconds between Task creation and acceptance
+            def avg_task_acceptance_time
+              @properties['avg_task_acceptance_time']
+            end
+
+            ##
+            # @return [Time] The beginning of the interval during which these statistics were calculated
+            def start_time
+              @properties['start_time']
+            end
+
+            ##
+            # @return [Time] The end of the interval during which these statistics were calculated
+            def end_time
+              @properties['end_time']
+            end
+
+            ##
+            # @return [String] The total number of Reservations that were created for Workers
+            def reservations_created
+              @properties['reservations_created']
+            end
+
+            ##
+            # @return [String] The total number of Reservations accepted by Workers
+            def reservations_accepted
+              @properties['reservations_accepted']
+            end
+
+            ##
+            # @return [String] The total number of Reservations that were rejected
+            def reservations_rejected
+              @properties['reservations_rejected']
+            end
+
+            ##
+            # @return [String] The total number of Reservations that were timed out
+            def reservations_timed_out
+              @properties['reservations_timed_out']
+            end
+
+            ##
+            # @return [String] The total number of Reservations that were canceled
+            def reservations_canceled
+              @properties['reservations_canceled']
+            end
+
+            ##
+            # @return [String] The total number of Reservations that were rescinded
+            def reservations_rescinded
+              @properties['reservations_rescinded']
+            end
+
+            ##
+            # @return [Hash] A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds
+            def split_by_wait_time
+              @properties['split_by_wait_time']
+            end
+
+            ##
+            # @return [Hash] The wait duration statistics for Tasks that were accepted
+            def wait_duration_until_accepted
+              @properties['wait_duration_until_accepted']
+            end
+
+            ##
+            # @return [Hash] The wait duration statistics for Tasks that were canceled
+            def wait_duration_until_canceled
+              @properties['wait_duration_until_canceled']
+            end
+
+            ##
+            # @return [String] The total number of Tasks that were canceled
+            def tasks_canceled
+              @properties['tasks_canceled']
+            end
+
+            ##
+            # @return [String] The total number of Tasks that were completed
+            def tasks_completed
+              @properties['tasks_completed']
+            end
+
+            ##
+            # @return [String] The total number of Tasks created
+            def tasks_created
+              @properties['tasks_created']
+            end
+
+            ##
+            # @return [String] The total number of Tasks that were deleted
+            def tasks_deleted
+              @properties['tasks_deleted']
+            end
+
+            ##
+            # @return [String] The total number of Tasks that were moved from one queue to another
+            def tasks_moved
+              @properties['tasks_moved']
+            end
+
+            ##
+            # @return [String] The total number of Tasks that were timed out of their Workflows
+            def tasks_timed_out_in_workflow
+              @properties['tasks_timed_out_in_workflow']
+            end
+
+            ##
+            # @return [String] The SID of the Workspace
+            def workspace_sid
+              @properties['workspace_sid']
+            end
+
+            ##
+            # @return [String] The absolute URL of the Workspace statistics resource
+            def url
+              @properties['url']
+            end
+
+            ##
+            # Fetch the WorkspaceCumulativeStatisticsInstance
+            # @param [Time] end_date Only include usage that occurred on or before this date,
+            #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+            #   date-time.
+            # @param [String] minutes Only calculate statistics since this many minutes in the
+            #   past. The default 15 minutes. This is helpful for displaying statistics for the
+            #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+            # @param [Time] start_date Only calculate statistics from this date and time and
+            #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+            # @param [String] task_channel Only calculate cumulative statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @param [String] split_by_wait_time A comma separated list of values that
+            #   describes the thresholds, in seconds, to calculate statistics on. For each
+            #   threshold specified, the number of Tasks canceled and reservations accepted
+            #   above and below the specified thresholds in seconds are computed. For example,
+            #   `5,30` would show splits of Tasks that were canceled or accepted before and
+            #   after 5 seconds and before and after 30 seconds. This can be used to show short
+            #   abandoned Tasks or Tasks that failed to meet an SLA.
+            # @return [WorkspaceCumulativeStatisticsInstance] Fetched WorkspaceCumulativeStatisticsInstance
+            def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
+              context.fetch(
+                  end_date: end_date,
+                  minutes: minutes,
+                  start_date: start_date,
+                  task_channel: task_channel,
+                  split_by_wait_time: split_by_wait_time,
+              )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
+              "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
+            end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
+              "<Twilio.Taskrouter.V1.WorkspaceCumulativeStatisticsInstance #{values}>"
+            end
+          end
+        end
+      end
+    end
+  end
+end

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_real_time_statistics.rb

@@ -0,0 +1,234 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class Taskrouter < Domain
+      class V1 < Version
+        class WorkspaceContext < InstanceContext
+          class WorkspaceRealTimeStatisticsList < ListResource
+            ##
+            # Initialize the WorkspaceRealTimeStatisticsList
+            # @param [Version] version Version that contains the resource
+            # @param [String] workspace_sid The SID of the Workspace.
+            # @return [WorkspaceRealTimeStatisticsList] WorkspaceRealTimeStatisticsList
+            def initialize(version, workspace_sid: nil)
+              super(version)
+
+              # Path Solution
+              @solution = {workspace_sid: workspace_sid}
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              '#<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsList>'
+            end
+          end
+
+          class WorkspaceRealTimeStatisticsPage < Page
+            ##
+            # Initialize the WorkspaceRealTimeStatisticsPage
+            # @param [Version] version Version that contains the resource
+            # @param [Response] response Response from the API
+            # @param [Hash] solution Path solution for the resource
+            # @return [WorkspaceRealTimeStatisticsPage] WorkspaceRealTimeStatisticsPage
+            def initialize(version, response, solution)
+              super(version, response)
+
+              # Path Solution
+              @solution = solution
+            end
+
+            ##
+            # Build an instance of WorkspaceRealTimeStatisticsInstance
+            # @param [Hash] payload Payload response from the API
+            # @return [WorkspaceRealTimeStatisticsInstance] WorkspaceRealTimeStatisticsInstance
+            def get_instance(payload)
+              WorkspaceRealTimeStatisticsInstance.new(@version, payload, workspace_sid: @solution[:workspace_sid], )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              '<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsPage>'
+            end
+          end
+
+          class WorkspaceRealTimeStatisticsContext < InstanceContext
+            ##
+            # Initialize the WorkspaceRealTimeStatisticsContext
+            # @param [Version] version Version that contains the resource
+            # @param [String] workspace_sid The SID of the Workspace to fetch.
+            # @return [WorkspaceRealTimeStatisticsContext] WorkspaceRealTimeStatisticsContext
+            def initialize(version, workspace_sid)
+              super(version)
+
+              # Path Solution
+              @solution = {workspace_sid: workspace_sid, }
+              @uri = "/Workspaces/#{@solution[:workspace_sid]}/RealTimeStatistics"
+            end
+
+            ##
+            # Fetch the WorkspaceRealTimeStatisticsInstance
+            # @param [String] task_channel Only calculate real-time statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @return [WorkspaceRealTimeStatisticsInstance] Fetched WorkspaceRealTimeStatisticsInstance
+            def fetch(task_channel: :unset)
+              params = Twilio::Values.of({'TaskChannel' => task_channel, })
+
+              payload = @version.fetch('GET', @uri, params: params)
+
+              WorkspaceRealTimeStatisticsInstance.new(@version, payload, workspace_sid: @solution[:workspace_sid], )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsContext #{context}>"
+            end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+              "#<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsContext #{context}>"
+            end
+          end
+
+          class WorkspaceRealTimeStatisticsInstance < InstanceResource
+            ##
+            # Initialize the WorkspaceRealTimeStatisticsInstance
+            # @param [Version] version Version that contains the resource
+            # @param [Hash] payload payload that contains response from Twilio
+            # @param [String] workspace_sid The SID of the Workspace.
+            # @return [WorkspaceRealTimeStatisticsInstance] WorkspaceRealTimeStatisticsInstance
+            def initialize(version, payload, workspace_sid: nil)
+              super(version)
+
+              # Marshaled Properties
+              @properties = {
+                  'account_sid' => payload['account_sid'],
+                  'activity_statistics' => payload['activity_statistics'],
+                  'longest_task_waiting_age' => payload['longest_task_waiting_age'].to_i,
+                  'longest_task_waiting_sid' => payload['longest_task_waiting_sid'],
+                  'tasks_by_priority' => payload['tasks_by_priority'],
+                  'tasks_by_status' => payload['tasks_by_status'],
+                  'total_tasks' => payload['total_tasks'].to_i,
+                  'total_workers' => payload['total_workers'].to_i,
+                  'workspace_sid' => payload['workspace_sid'],
+                  'url' => payload['url'],
+              }
+
+              # Context
+              @instance_context = nil
+              @params = {'workspace_sid' => workspace_sid, }
+            end
+
+            ##
+            # Generate an instance context for the instance, the context is capable of
+            # performing various actions.  All instance actions are proxied to the context
+            # @return [WorkspaceRealTimeStatisticsContext] WorkspaceRealTimeStatisticsContext for this WorkspaceRealTimeStatisticsInstance
+            def context
+              unless @instance_context
+                @instance_context = WorkspaceRealTimeStatisticsContext.new(@version, @params['workspace_sid'], )
+              end
+              @instance_context
+            end
+
+            ##
+            # @return [String] The SID of the Account that created the resource
+            def account_sid
+              @properties['account_sid']
+            end
+
+            ##
+            # @return [Hash] The number of current Workers by Activity
+            def activity_statistics
+              @properties['activity_statistics']
+            end
+
+            ##
+            # @return [String] The age of the longest waiting Task
+            def longest_task_waiting_age
+              @properties['longest_task_waiting_age']
+            end
+
+            ##
+            # @return [String] The SID of the longest waiting Task
+            def longest_task_waiting_sid
+              @properties['longest_task_waiting_sid']
+            end
+
+            ##
+            # @return [Hash] The number of Tasks by priority
+            def tasks_by_priority
+              @properties['tasks_by_priority']
+            end
+
+            ##
+            # @return [Hash] The number of Tasks by their current status
+            def tasks_by_status
+              @properties['tasks_by_status']
+            end
+
+            ##
+            # @return [String] The total number of Tasks
+            def total_tasks
+              @properties['total_tasks']
+            end
+
+            ##
+            # @return [String] The total number of Workers in the Workspace
+            def total_workers
+              @properties['total_workers']
+            end
+
+            ##
+            # @return [String] The SID of the Workspace
+            def workspace_sid
+              @properties['workspace_sid']
+            end
+
+            ##
+            # @return [String] The absolute URL of the Workspace statistics resource
+            def url
+              @properties['url']
+            end
+
+            ##
+            # Fetch the WorkspaceRealTimeStatisticsInstance
+            # @param [String] task_channel Only calculate real-time statistics on this
+            #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+            #   `sms`, or `default`.
+            # @return [WorkspaceRealTimeStatisticsInstance] Fetched WorkspaceRealTimeStatisticsInstance
+            def fetch(task_channel: :unset)
+              context.fetch(task_channel: task_channel, )
+            end
+
+            ##
+            # Provide a user friendly representation
+            def to_s
+              values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
+              "<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsInstance #{values}>"
+            end
+
+            ##
+            # Provide a detailed, user friendly representation
+            def inspect
+              values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
+              "<Twilio.Taskrouter.V1.WorkspaceRealTimeStatisticsInstance #{values}>"
+            end
+          end
+        end
+      end
+    end
+  end
+end