twilio-ruby 4.13.0 → 5.40.0

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow/workflow_cumulative_statistics.rb

@@ -0,0 +1,385 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class Taskrouter < Domain
+      class V1 < Version
+        class WorkspaceContext < InstanceContext
+          class WorkflowContext < InstanceContext
+            class WorkflowCumulativeStatisticsList < ListResource
+              ##
+              # Initialize the WorkflowCumulativeStatisticsList
+              # @param [Version] version Version that contains the resource
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   Workflow.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified Sid value.
+              # @return [WorkflowCumulativeStatisticsList] WorkflowCumulativeStatisticsList
+              def initialize(version, workspace_sid: nil, workflow_sid: nil)
+                super(version)
+
+                # Path Solution
+                @solution = {workspace_sid: workspace_sid, workflow_sid: workflow_sid}
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                '#<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsList>'
+              end
+            end
+
+            class WorkflowCumulativeStatisticsPage < Page
+              ##
+              # Initialize the WorkflowCumulativeStatisticsPage
+              # @param [Version] version Version that contains the resource
+              # @param [Response] response Response from the API
+              # @param [Hash] solution Path solution for the resource
+              # @return [WorkflowCumulativeStatisticsPage] WorkflowCumulativeStatisticsPage
+              def initialize(version, response, solution)
+                super(version, response)
+
+                # Path Solution
+                @solution = solution
+              end
+
+              ##
+              # Build an instance of WorkflowCumulativeStatisticsInstance
+              # @param [Hash] payload Payload response from the API
+              # @return [WorkflowCumulativeStatisticsInstance] WorkflowCumulativeStatisticsInstance
+              def get_instance(payload)
+                WorkflowCumulativeStatisticsInstance.new(
+                    @version,
+                    payload,
+                    workspace_sid: @solution[:workspace_sid],
+                    workflow_sid: @solution[:workflow_sid],
+                )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                '<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsPage>'
+              end
+            end
+
+            class WorkflowCumulativeStatisticsContext < InstanceContext
+              ##
+              # Initialize the WorkflowCumulativeStatisticsContext
+              # @param [Version] version Version that contains the resource
+              # @param [String] workspace_sid The SID of the Workspace with the resource to
+              #   fetch.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified Sid value.
+              # @return [WorkflowCumulativeStatisticsContext] WorkflowCumulativeStatisticsContext
+              def initialize(version, workspace_sid, workflow_sid)
+                super(version)
+
+                # Path Solution
+                @solution = {workspace_sid: workspace_sid, workflow_sid: workflow_sid, }
+                @uri = "/Workspaces/#{@solution[:workspace_sid]}/Workflows/#{@solution[:workflow_sid]}/CumulativeStatistics"
+              end
+
+              ##
+              # Fetch the WorkflowCumulativeStatisticsInstance
+              # @param [Time] end_date Only include usage that occurred on or before this date,
+              #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+              #   date-time.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default 15 minutes. This is helpful for displaying statistics for the
+              #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              # @param [String] task_channel Only calculate cumulative statistics on this
+              #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+              #   `sms`, or `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed. For example,
+              #   `5,30` would show splits of Tasks that were canceled or accepted before and
+              #   after 5 seconds and before and after 30 seconds. This can be used to show short
+              #   abandoned Tasks or Tasks that failed to meet an SLA.
+              # @return [WorkflowCumulativeStatisticsInstance] Fetched WorkflowCumulativeStatisticsInstance
+              def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
+                params = Twilio::Values.of({
+                    'EndDate' => Twilio.serialize_iso8601_datetime(end_date),
+                    'Minutes' => minutes,
+                    'StartDate' => Twilio.serialize_iso8601_datetime(start_date),
+                    'TaskChannel' => task_channel,
+                    'SplitByWaitTime' => split_by_wait_time,
+                })
+
+                payload = @version.fetch('GET', @uri, params: params)
+
+                WorkflowCumulativeStatisticsInstance.new(
+                    @version,
+                    payload,
+                    workspace_sid: @solution[:workspace_sid],
+                    workflow_sid: @solution[:workflow_sid],
+                )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+                "#<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsContext #{context}>"
+              end
+
+              ##
+              # Provide a detailed, user friendly representation
+              def inspect
+                context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+                "#<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsContext #{context}>"
+              end
+            end
+
+            class WorkflowCumulativeStatisticsInstance < InstanceResource
+              ##
+              # Initialize the WorkflowCumulativeStatisticsInstance
+              # @param [Version] version Version that contains the resource
+              # @param [Hash] payload payload that contains response from Twilio
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   Workflow.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified Sid value.
+              # @return [WorkflowCumulativeStatisticsInstance] WorkflowCumulativeStatisticsInstance
+              def initialize(version, payload, workspace_sid: nil, workflow_sid: nil)
+                super(version)
+
+                # Marshaled Properties
+                @properties = {
+                    'account_sid' => payload['account_sid'],
+                    'avg_task_acceptance_time' => payload['avg_task_acceptance_time'].to_i,
+                    'start_time' => Twilio.deserialize_iso8601_datetime(payload['start_time']),
+                    'end_time' => Twilio.deserialize_iso8601_datetime(payload['end_time']),
+                    'reservations_created' => payload['reservations_created'].to_i,
+                    'reservations_accepted' => payload['reservations_accepted'].to_i,
+                    'reservations_rejected' => payload['reservations_rejected'].to_i,
+                    'reservations_timed_out' => payload['reservations_timed_out'].to_i,
+                    'reservations_canceled' => payload['reservations_canceled'].to_i,
+                    'reservations_rescinded' => payload['reservations_rescinded'].to_i,
+                    'split_by_wait_time' => payload['split_by_wait_time'],
+                    'wait_duration_until_accepted' => payload['wait_duration_until_accepted'],
+                    'wait_duration_until_canceled' => payload['wait_duration_until_canceled'],
+                    'tasks_canceled' => payload['tasks_canceled'].to_i,
+                    'tasks_completed' => payload['tasks_completed'].to_i,
+                    'tasks_entered' => payload['tasks_entered'].to_i,
+                    'tasks_deleted' => payload['tasks_deleted'].to_i,
+                    'tasks_moved' => payload['tasks_moved'].to_i,
+                    'tasks_timed_out_in_workflow' => payload['tasks_timed_out_in_workflow'].to_i,
+                    'workflow_sid' => payload['workflow_sid'],
+                    'workspace_sid' => payload['workspace_sid'],
+                    'url' => payload['url'],
+                }
+
+                # Context
+                @instance_context = nil
+                @params = {'workspace_sid' => workspace_sid, 'workflow_sid' => workflow_sid, }
+              end
+
+              ##
+              # Generate an instance context for the instance, the context is capable of
+              # performing various actions.  All instance actions are proxied to the context
+              # @return [WorkflowCumulativeStatisticsContext] WorkflowCumulativeStatisticsContext for this WorkflowCumulativeStatisticsInstance
+              def context
+                unless @instance_context
+                  @instance_context = WorkflowCumulativeStatisticsContext.new(
+                      @version,
+                      @params['workspace_sid'],
+                      @params['workflow_sid'],
+                  )
+                end
+                @instance_context
+              end
+
+              ##
+              # @return [String] The SID of the Account that created the resource
+              def account_sid
+                @properties['account_sid']
+              end
+
+              ##
+              # @return [String] The average time in seconds between Task creation and acceptance
+              def avg_task_acceptance_time
+                @properties['avg_task_acceptance_time']
+              end
+
+              ##
+              # @return [Time] The beginning of the interval during which these statistics were calculated
+              def start_time
+                @properties['start_time']
+              end
+
+              ##
+              # @return [Time] The end of the interval during which these statistics were calculated
+              def end_time
+                @properties['end_time']
+              end
+
+              ##
+              # @return [String] The total number of Reservations that were created for Workers
+              def reservations_created
+                @properties['reservations_created']
+              end
+
+              ##
+              # @return [String] The total number of Reservations accepted by Workers
+              def reservations_accepted
+                @properties['reservations_accepted']
+              end
+
+              ##
+              # @return [String] The total number of Reservations that were rejected
+              def reservations_rejected
+                @properties['reservations_rejected']
+              end
+
+              ##
+              # @return [String] The total number of Reservations that were timed out
+              def reservations_timed_out
+                @properties['reservations_timed_out']
+              end
+
+              ##
+              # @return [String] The total number of Reservations that were canceled
+              def reservations_canceled
+                @properties['reservations_canceled']
+              end
+
+              ##
+              # @return [String] The total number of Reservations that were rescinded
+              def reservations_rescinded
+                @properties['reservations_rescinded']
+              end
+
+              ##
+              # @return [Hash] A list of objects that describe the Tasks canceled and reservations accepted above and below the specified thresholds
+              def split_by_wait_time
+                @properties['split_by_wait_time']
+              end
+
+              ##
+              # @return [Hash] The wait duration statistics for Tasks that were accepted
+              def wait_duration_until_accepted
+                @properties['wait_duration_until_accepted']
+              end
+
+              ##
+              # @return [Hash] The wait duration statistics for Tasks that were canceled
+              def wait_duration_until_canceled
+                @properties['wait_duration_until_canceled']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that were canceled
+              def tasks_canceled
+                @properties['tasks_canceled']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that were completed
+              def tasks_completed
+                @properties['tasks_completed']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that entered the Workflow
+              def tasks_entered
+                @properties['tasks_entered']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that were deleted
+              def tasks_deleted
+                @properties['tasks_deleted']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that were moved from one queue to another
+              def tasks_moved
+                @properties['tasks_moved']
+              end
+
+              ##
+              # @return [String] The total number of Tasks that were timed out of their Workflows
+              def tasks_timed_out_in_workflow
+                @properties['tasks_timed_out_in_workflow']
+              end
+
+              ##
+              # @return [String] Returns the list of Tasks that are being controlled by the Workflow with the specified Sid value
+              def workflow_sid
+                @properties['workflow_sid']
+              end
+
+              ##
+              # @return [String] The SID of the Workspace that contains the Workflow.
+              def workspace_sid
+                @properties['workspace_sid']
+              end
+
+              ##
+              # @return [String] The absolute URL of the Workflow statistics resource
+              def url
+                @properties['url']
+              end
+
+              ##
+              # Fetch the WorkflowCumulativeStatisticsInstance
+              # @param [Time] end_date Only include usage that occurred on or before this date,
+              #   specified in GMT as an [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601)
+              #   date-time.
+              # @param [String] minutes Only calculate statistics since this many minutes in the
+              #   past. The default 15 minutes. This is helpful for displaying statistics for the
+              #   last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.
+              # @param [Time] start_date Only calculate statistics from this date and time and
+              #   later, specified in [ISO 8601](https://en.wikipedia.org/wiki/ISO_8601) format.
+              # @param [String] task_channel Only calculate cumulative statistics on this
+              #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+              #   `sms`, or `default`.
+              # @param [String] split_by_wait_time A comma separated list of values that
+              #   describes the thresholds, in seconds, to calculate statistics on. For each
+              #   threshold specified, the number of Tasks canceled and reservations accepted
+              #   above and below the specified thresholds in seconds are computed. For example,
+              #   `5,30` would show splits of Tasks that were canceled or accepted before and
+              #   after 5 seconds and before and after 30 seconds. This can be used to show short
+              #   abandoned Tasks or Tasks that failed to meet an SLA.
+              # @return [WorkflowCumulativeStatisticsInstance] Fetched WorkflowCumulativeStatisticsInstance
+              def fetch(end_date: :unset, minutes: :unset, start_date: :unset, task_channel: :unset, split_by_wait_time: :unset)
+                context.fetch(
+                    end_date: end_date,
+                    minutes: minutes,
+                    start_date: start_date,
+                    task_channel: task_channel,
+                    split_by_wait_time: split_by_wait_time,
+                )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
+                "<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsInstance #{values}>"
+              end
+
+              ##
+              # Provide a detailed, user friendly representation
+              def inspect
+                values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
+                "<Twilio.Taskrouter.V1.WorkflowCumulativeStatisticsInstance #{values}>"
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end

data/lib/twilio-ruby/rest/taskrouter/v1/workspace/workflow/workflow_real_time_statistics.rb

@@ -0,0 +1,252 @@
+##
+# This code was generated by
+# \ / _    _  _|   _  _
+#  | (_)\/(_)(_|\/| |(/_  v1.0.0
+#       /       /
+#
+# frozen_string_literal: true
+
+module Twilio
+  module REST
+    class Taskrouter < Domain
+      class V1 < Version
+        class WorkspaceContext < InstanceContext
+          class WorkflowContext < InstanceContext
+            class WorkflowRealTimeStatisticsList < ListResource
+              ##
+              # Initialize the WorkflowRealTimeStatisticsList
+              # @param [Version] version Version that contains the resource
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   Workflow.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified SID value.
+              # @return [WorkflowRealTimeStatisticsList] WorkflowRealTimeStatisticsList
+              def initialize(version, workspace_sid: nil, workflow_sid: nil)
+                super(version)
+
+                # Path Solution
+                @solution = {workspace_sid: workspace_sid, workflow_sid: workflow_sid}
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                '#<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsList>'
+              end
+            end
+
+            class WorkflowRealTimeStatisticsPage < Page
+              ##
+              # Initialize the WorkflowRealTimeStatisticsPage
+              # @param [Version] version Version that contains the resource
+              # @param [Response] response Response from the API
+              # @param [Hash] solution Path solution for the resource
+              # @return [WorkflowRealTimeStatisticsPage] WorkflowRealTimeStatisticsPage
+              def initialize(version, response, solution)
+                super(version, response)
+
+                # Path Solution
+                @solution = solution
+              end
+
+              ##
+              # Build an instance of WorkflowRealTimeStatisticsInstance
+              # @param [Hash] payload Payload response from the API
+              # @return [WorkflowRealTimeStatisticsInstance] WorkflowRealTimeStatisticsInstance
+              def get_instance(payload)
+                WorkflowRealTimeStatisticsInstance.new(
+                    @version,
+                    payload,
+                    workspace_sid: @solution[:workspace_sid],
+                    workflow_sid: @solution[:workflow_sid],
+                )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                '<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsPage>'
+              end
+            end
+
+            class WorkflowRealTimeStatisticsContext < InstanceContext
+              ##
+              # Initialize the WorkflowRealTimeStatisticsContext
+              # @param [Version] version Version that contains the resource
+              # @param [String] workspace_sid The SID of the Workspace with the Workflow to
+              #   fetch.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified SID value.
+              # @return [WorkflowRealTimeStatisticsContext] WorkflowRealTimeStatisticsContext
+              def initialize(version, workspace_sid, workflow_sid)
+                super(version)
+
+                # Path Solution
+                @solution = {workspace_sid: workspace_sid, workflow_sid: workflow_sid, }
+                @uri = "/Workspaces/#{@solution[:workspace_sid]}/Workflows/#{@solution[:workflow_sid]}/RealTimeStatistics"
+              end
+
+              ##
+              # Fetch the WorkflowRealTimeStatisticsInstance
+              # @param [String] task_channel Only calculate real-time statistics on this
+              #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+              #   `sms`, or `default`.
+              # @return [WorkflowRealTimeStatisticsInstance] Fetched WorkflowRealTimeStatisticsInstance
+              def fetch(task_channel: :unset)
+                params = Twilio::Values.of({'TaskChannel' => task_channel, })
+
+                payload = @version.fetch('GET', @uri, params: params)
+
+                WorkflowRealTimeStatisticsInstance.new(
+                    @version,
+                    payload,
+                    workspace_sid: @solution[:workspace_sid],
+                    workflow_sid: @solution[:workflow_sid],
+                )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+                "#<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsContext #{context}>"
+              end
+
+              ##
+              # Provide a detailed, user friendly representation
+              def inspect
+                context = @solution.map {|k, v| "#{k}: #{v}"}.join(',')
+                "#<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsContext #{context}>"
+              end
+            end
+
+            class WorkflowRealTimeStatisticsInstance < InstanceResource
+              ##
+              # Initialize the WorkflowRealTimeStatisticsInstance
+              # @param [Version] version Version that contains the resource
+              # @param [Hash] payload payload that contains response from Twilio
+              # @param [String] workspace_sid The SID of the Workspace that contains the
+              #   Workflow.
+              # @param [String] workflow_sid Returns the list of Tasks that are being controlled
+              #   by the Workflow with the specified SID value.
+              # @return [WorkflowRealTimeStatisticsInstance] WorkflowRealTimeStatisticsInstance
+              def initialize(version, payload, workspace_sid: nil, workflow_sid: nil)
+                super(version)
+
+                # Marshaled Properties
+                @properties = {
+                    'account_sid' => payload['account_sid'],
+                    'longest_task_waiting_age' => payload['longest_task_waiting_age'].to_i,
+                    'longest_task_waiting_sid' => payload['longest_task_waiting_sid'],
+                    'tasks_by_priority' => payload['tasks_by_priority'],
+                    'tasks_by_status' => payload['tasks_by_status'],
+                    'total_tasks' => payload['total_tasks'].to_i,
+                    'workflow_sid' => payload['workflow_sid'],
+                    'workspace_sid' => payload['workspace_sid'],
+                    'url' => payload['url'],
+                }
+
+                # Context
+                @instance_context = nil
+                @params = {'workspace_sid' => workspace_sid, 'workflow_sid' => workflow_sid, }
+              end
+
+              ##
+              # Generate an instance context for the instance, the context is capable of
+              # performing various actions.  All instance actions are proxied to the context
+              # @return [WorkflowRealTimeStatisticsContext] WorkflowRealTimeStatisticsContext for this WorkflowRealTimeStatisticsInstance
+              def context
+                unless @instance_context
+                  @instance_context = WorkflowRealTimeStatisticsContext.new(
+                      @version,
+                      @params['workspace_sid'],
+                      @params['workflow_sid'],
+                  )
+                end
+                @instance_context
+              end
+
+              ##
+              # @return [String] The SID of the Account that created the resource
+              def account_sid
+                @properties['account_sid']
+              end
+
+              ##
+              # @return [String] The age of the longest waiting Task
+              def longest_task_waiting_age
+                @properties['longest_task_waiting_age']
+              end
+
+              ##
+              # @return [String] The SID of the longest waiting Task
+              def longest_task_waiting_sid
+                @properties['longest_task_waiting_sid']
+              end
+
+              ##
+              # @return [Hash] The number of Tasks by priority
+              def tasks_by_priority
+                @properties['tasks_by_priority']
+              end
+
+              ##
+              # @return [Hash] The number of Tasks by their current status
+              def tasks_by_status
+                @properties['tasks_by_status']
+              end
+
+              ##
+              # @return [String] The total number of Tasks
+              def total_tasks
+                @properties['total_tasks']
+              end
+
+              ##
+              # @return [String] Returns the list of Tasks that are being controlled by the Workflow with the specified SID value
+              def workflow_sid
+                @properties['workflow_sid']
+              end
+
+              ##
+              # @return [String] The SID of the Workspace that contains the Workflow.
+              def workspace_sid
+                @properties['workspace_sid']
+              end
+
+              ##
+              # @return [String] The absolute URL of the Workflow statistics resource
+              def url
+                @properties['url']
+              end
+
+              ##
+              # Fetch the WorkflowRealTimeStatisticsInstance
+              # @param [String] task_channel Only calculate real-time statistics on this
+              #   TaskChannel. Can be the TaskChannel's SID or its `unique_name`, such as `voice`,
+              #   `sms`, or `default`.
+              # @return [WorkflowRealTimeStatisticsInstance] Fetched WorkflowRealTimeStatisticsInstance
+              def fetch(task_channel: :unset)
+                context.fetch(task_channel: task_channel, )
+              end
+
+              ##
+              # Provide a user friendly representation
+              def to_s
+                values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
+                "<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsInstance #{values}>"
+              end
+
+              ##
+              # Provide a detailed, user friendly representation
+              def inspect
+                values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
+                "<Twilio.Taskrouter.V1.WorkflowRealTimeStatisticsInstance #{values}>"
+              end
+            end
+          end
+        end
+      end
+    end
+  end
+end