sysaid 0.2.2 → 0.2.3
Sign up to get free protection for your applications and to get access to all the features.
- checksums.yaml +4 -4
- data/lib/sysaid/ticket.rb +14 -1
- data/lib/sysaid.rb +6 -0
- metadata +8 -2
checksums.yaml
CHANGED
@@ -1,7 +1,7 @@
|
|
1
1
|
---
|
2
2
|
SHA1:
|
3
|
-
metadata.gz:
|
4
|
-
data.tar.gz:
|
3
|
+
metadata.gz: f49dcebd66ea760d49e0d132e4399c82e3ecde63
|
4
|
+
data.tar.gz: e79e424da0578c4a74472dc4ec4ed860f84d38ec
|
5
5
|
SHA512:
|
6
|
-
metadata.gz:
|
7
|
-
data.tar.gz:
|
6
|
+
metadata.gz: ab79799a3ee16ee7dae450d9eacea35487b5a4a449e63f6fab7427535afd7be4a9cf7b2472604cdd82f06e785a924cecbfaeb5399eb6ca35162ba05247c8caf6
|
7
|
+
data.tar.gz: 450423b60e147cea0e4aacc1034927591fc218fb1290d8b0cf13353b5d132fabef4f0d264ead8fa87872bb922b64e927d8b2a59f8467214a75eeb7e2ee389788
|
data/lib/sysaid/ticket.rb
CHANGED
@@ -36,6 +36,19 @@ class SysAid::Ticket
|
|
36
36
|
|
37
37
|
return false
|
38
38
|
end
|
39
|
+
|
40
|
+
# Though the 'notes' field is merely an editable string, 'add_note'
|
41
|
+
# mimics the behavior of the SysAid web client.
|
42
|
+
def add_note(user, note, time = Time.now)
|
43
|
+
# NOTE: Notes are prepended.
|
44
|
+
new_note = "#{user} (#{time.strftime("%-m/%-d/%y %I:%M %p")}):\n #{note}"
|
45
|
+
|
46
|
+
if self.notes
|
47
|
+
self.notes = new_note + "\n=============================\n" + self.notes
|
48
|
+
else
|
49
|
+
self.notes = new_note
|
50
|
+
end
|
51
|
+
end
|
39
52
|
|
40
53
|
# Saves a ticket back to the SysAid server
|
41
54
|
#
|
@@ -145,7 +158,7 @@ class SysAid::Ticket
|
|
145
158
|
self.category = response[:category]
|
146
159
|
self.cc = response[:cc]
|
147
160
|
self.change_category = response[:change_category]
|
148
|
-
self.close_time = response[:close_time]
|
161
|
+
self.close_time = response[:close_time] if response[:close_time]
|
149
162
|
self.closure_information = response[:closure_information]
|
150
163
|
self.computer_id = response[:computer_id]
|
151
164
|
self.current_support_level = response[:current_support_level]
|
data/lib/sysaid.rb
CHANGED
@@ -17,6 +17,12 @@ class SysAid
|
|
17
17
|
@@session_id
|
18
18
|
end
|
19
19
|
|
20
|
+
# Accessor for server settings.
|
21
|
+
# Used by SysAid::Ticket
|
22
|
+
def self.server_settings
|
23
|
+
@@server_settings
|
24
|
+
end
|
25
|
+
|
20
26
|
# Returns true if logged into SysAid server
|
21
27
|
# Note: By design, logged_in? will try to log in if it isn't already
|
22
28
|
#
|
metadata
CHANGED
@@ -1,19 +1,22 @@
|
|
1
1
|
--- !ruby/object:Gem::Specification
|
2
2
|
name: sysaid
|
3
3
|
version: !ruby/object:Gem::Version
|
4
|
-
version: 0.2.
|
4
|
+
version: 0.2.3
|
5
5
|
platform: ruby
|
6
6
|
authors:
|
7
7
|
- Christopher Thielen
|
8
8
|
autorequire:
|
9
9
|
bindir: bin
|
10
10
|
cert_chain: []
|
11
|
-
date:
|
11
|
+
date: 2014-01-17 00:00:00.000000000 Z
|
12
12
|
dependencies:
|
13
13
|
- !ruby/object:Gem::Dependency
|
14
14
|
name: savon
|
15
15
|
requirement: !ruby/object:Gem::Requirement
|
16
16
|
requirements:
|
17
|
+
- - "~>"
|
18
|
+
- !ruby/object:Gem::Version
|
19
|
+
version: '2.3'
|
17
20
|
- - ">="
|
18
21
|
- !ruby/object:Gem::Version
|
19
22
|
version: 2.3.0
|
@@ -21,6 +24,9 @@ dependencies:
|
|
21
24
|
prerelease: false
|
22
25
|
version_requirements: !ruby/object:Gem::Requirement
|
23
26
|
requirements:
|
27
|
+
- - "~>"
|
28
|
+
- !ruby/object:Gem::Version
|
29
|
+
version: '2.3'
|
24
30
|
- - ">="
|
25
31
|
- !ruby/object:Gem::Version
|
26
32
|
version: 2.3.0
|