queri 0.0.2 → 0.0.3

data/spec/stats/answered_calls/service_level_agreement_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::ServiceLevelAgreement do
+  let(:report_class) { Queri::Stats::AnsweredCalls::ServiceLevelAgreement }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::ServiceLevelAgreement do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/transfers_spec.rb

@@ -0,0 +1,27 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::Transfers do
+  let(:report_class) { Queri::Stats::AnsweredCalls::Transfers }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+    Queri.stub(:send_request).and_return(
+      [["Transfer to", "N. Calls", " ", "..."],
+        ["211", "121", "10.0%", ""],
+        ["311", "122", "10.0%", ""]]
+    )
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::Transfers do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentPauses do
+  let(:report_class) { Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentPauses }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentPauses do
+    it_behaves_like "a composite agent-level report instance"
+  end
+end

data/spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentSessions do
+  let(:report_class) { Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentSessions }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::DetailsOfAgentSessionsAndPauses::DetailOfAgentSessions do
+    it_behaves_like "a composite agent-level report instance"
+  end
+end

data/spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb

@@ -0,0 +1,7 @@
+require 'spec_helper'
+
+describe Queri::Stats::DetailsOfAgentSessionsAndPauses do
+  let(:report_class) { Queri::Stats::DetailsOfAgentSessionsAndPauses }
+
+  it_behaves_like "a report class"
+end

data/spec/stats/unanswered_calls/all_calls_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Stats::UnansweredCalls::AllCalls do
   let(:report_class) { Queri::Stats::UnansweredCalls::AllCalls }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/support/shared/shared_examples_for_composite_agent_level_report_instance.rb

@@ -0,0 +1,37 @@
+shared_examples "a composite agent-level report instance" do
+  let(:queues) { ["10000"] }
+  let(:period_start) { Time.now - 7200 }
+  let(:period_end) { Time.now - 3600 }
+
+  before do
+    @client = double(XMLRPC::Client)
+    @client.stub(:call).and_return( {xml_code => [report_class.keys]} )
+  end
+
+  subject { report_class.new(queues, period_start, period_end) }
+
+  it { should_not respond_to :response= }
+
+  describe "#response" do
+    subject { report_class.new(queues, period_start, period_end).response }
+
+    it "should respond" do
+      XMLRPC::Client.stub(:new).and_return(@client)
+      expect{ subject }.to_not raise_error
+    end
+
+    it "should be a Hash" do
+      XMLRPC::Client.stub(:new).and_return(@client)
+      subject.should be_a Hash
+    end
+
+    context "for a period during which records are saved" do
+      let(:period_start) { most_recent_11_am_hour }
+      let(:period_end) { most_recent_12_pm_hour }
+
+      it "should contain Arrays" do
+        subject.each {|_,v| v.should be_a Array}
+      end
+    end
+  end
+end

data/spec/support/shared/shared_examples_for_composite_aggregate_report_instance.rb

@@ -0,0 +1,38 @@
+shared_examples "a composite aggregate report instance" do
+  let(:queues) { ["10000"] }
+  let(:period_start) { Time.now - 7200 }
+  let(:period_end) { Time.now - 3600 }
+
+  before do
+    @client = double(XMLRPC::Client)
+    @client.stub(:call).and_return( {xml_code => []} )
+  end
+
+  subject { report_class.new(queues, period_start, period_end) }
+
+  it { should_not respond_to :response= }
+
+  describe "#response" do
+    subject { report_class.new(queues, period_start, period_end).response }
+
+    it "should respond" do
+      XMLRPC::Client.stub(:new).and_return(@client)
+      expect{ subject }.to_not raise_error
+    end
+
+    it "should be an Array" do
+      XMLRPC::Client.stub(:new).and_return(@client)
+      subject.should be_a Array
+    end
+
+    context "for a period during which records are saved" do
+      let(:period_start) { most_recent_11_am_hour }
+      let(:period_end) { most_recent_12_pm_hour }
+
+      it "should contain Hashes" do
+        subject.should_not be_empty
+        subject.each {|obj| obj.should be_a Hash}
+      end
+    end
+  end
+end

metadata

@@ -1,14 +1,14 @@
 --- !ruby/object:Gem::Specification
 name: queri
 version: !ruby/object:Gem::Version
-  version: 0.0.2
+  version: 0.0.3
 platform: ruby
 authors:
 - Brad Rice
 autorequire: 
 bindir: bin
 cert_chain: []
-date: 2014-01-19 00:00:00.000000000 Z
+date: 2014-01-30 00:00:00.000000000 Z
 dependencies:
 - !ruby/object:Gem::Dependency
   name: bundler
@@ -75,6 +75,20 @@ files:
 - lib/queri/stats/answered_calls.rb
 - lib/queri/stats/answered_calls/agents_on_queue.rb
 - lib/queri/stats/answered_calls/all_calls.rb
+- lib/queri/stats/answered_calls/answered_calls_by_direction.rb
+- lib/queri/stats/answered_calls/answered_calls_by_queue.rb
+- lib/queri/stats/answered_calls/answered_calls_by_stints.rb
+- lib/queri/stats/answered_calls/calls_fully_within_the_given_time_interval.rb
+- lib/queri/stats/answered_calls/disconnection_causes.rb
+- lib/queri/stats/answered_calls/dnis_used.rb
+- lib/queri/stats/answered_calls/ivr_selection.rb
+- lib/queri/stats/answered_calls/music_on_hold_by_agent.rb
+- lib/queri/stats/answered_calls/queue_position.rb
+- lib/queri/stats/answered_calls/service_level_agreement.rb
+- lib/queri/stats/answered_calls/transfers.rb
+- lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb
+- lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb
+- lib/queri/stats/details_of_agents_sessions_and_pauses.rb
 - lib/queri/stats/unanswered_calls.rb
 - lib/queri/stats/unanswered_calls/all_calls.rb
 - lib/queri/version.rb
@@ -88,13 +102,28 @@ files:
 - spec/stats/agents_and_sessions/agents_and_sessions_spec.rb
 - spec/stats/answered_calls/agents_on_queue_spec.rb
 - spec/stats/answered_calls/all_calls_spec.rb
+- spec/stats/answered_calls/answered_calls_by_direction_spec.rb
+- spec/stats/answered_calls/answered_calls_by_queue_spec.rb
+- spec/stats/answered_calls/answered_calls_by_stints_spec.rb
 - spec/stats/answered_calls/answered_calls_spec.rb
+- spec/stats/answered_calls/calls_fully_within_the_given_time_interval_spec.rb
+- spec/stats/answered_calls/disconnection_causes_spec.rb
+- spec/stats/answered_calls/dnis_used_spec.rb
+- spec/stats/answered_calls/ivr_selection_spec.rb
+- spec/stats/answered_calls/music_on_hold_by_agent_spec.rb
+- spec/stats/answered_calls/queue_position_spec.rb
+- spec/stats/answered_calls/service_level_agreement_spec.rb
+- spec/stats/answered_calls/transfers_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
 - spec/stats/stats_spec.rb
 - spec/stats/unanswered_calls/all_calls_spec.rb
 - spec/stats/unanswered_calls/unanswered_calls_spec.rb
-- spec/support/constantize.rb
 - spec/support/shared/shared_examples_for_agent_level_report_instance.rb
 - spec/support/shared/shared_examples_for_aggregate_report_instance.rb
+- spec/support/shared/shared_examples_for_composite_agent_level_report_instance.rb
+- spec/support/shared/shared_examples_for_composite_aggregate_report_instance.rb
 - spec/support/shared/shared_examples_for_private_constant.rb
 - spec/support/shared/shared_examples_for_queuemetrics_report.rb
 - spec/support/shared/shared_examples_for_realtime_report.rb
@@ -137,13 +166,28 @@ test_files:
 - spec/stats/agents_and_sessions/agents_and_sessions_spec.rb
 - spec/stats/answered_calls/agents_on_queue_spec.rb
 - spec/stats/answered_calls/all_calls_spec.rb
+- spec/stats/answered_calls/answered_calls_by_direction_spec.rb
+- spec/stats/answered_calls/answered_calls_by_queue_spec.rb
+- spec/stats/answered_calls/answered_calls_by_stints_spec.rb
 - spec/stats/answered_calls/answered_calls_spec.rb
+- spec/stats/answered_calls/calls_fully_within_the_given_time_interval_spec.rb
+- spec/stats/answered_calls/disconnection_causes_spec.rb
+- spec/stats/answered_calls/dnis_used_spec.rb
+- spec/stats/answered_calls/ivr_selection_spec.rb
+- spec/stats/answered_calls/music_on_hold_by_agent_spec.rb
+- spec/stats/answered_calls/queue_position_spec.rb
+- spec/stats/answered_calls/service_level_agreement_spec.rb
+- spec/stats/answered_calls/transfers_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions_spec.rb
+- spec/stats/details_of_agent_sessions_and_pauses/details_of_agent_sessions_and_pauses_spec.rb
 - spec/stats/stats_spec.rb
 - spec/stats/unanswered_calls/all_calls_spec.rb
 - spec/stats/unanswered_calls/unanswered_calls_spec.rb
-- spec/support/constantize.rb
 - spec/support/shared/shared_examples_for_agent_level_report_instance.rb
 - spec/support/shared/shared_examples_for_aggregate_report_instance.rb
+- spec/support/shared/shared_examples_for_composite_agent_level_report_instance.rb
+- spec/support/shared/shared_examples_for_composite_aggregate_report_instance.rb
 - spec/support/shared/shared_examples_for_private_constant.rb
 - spec/support/shared/shared_examples_for_queuemetrics_report.rb
 - spec/support/shared/shared_examples_for_realtime_report.rb

data/spec/support/constantize.rb

@@ -1,27 +0,0 @@
-module Constantize
-  def constantize(camel_cased_word)
-    names = camel_cased_word.split('::')
-    names.shift if names.empty? || names.first.empty?
-
-    names.inject(Object) do |constant, name|
-      if constant == Object
-        constant.const_get(name)
-      else
-        candidate = constant.const_get(name)
-        next candidate if constant.const_defined?(name, false)
-        next candidate unless Object.const_defined?(name)
-
-        # Go down the ancestors to check it it's owned
-        # directly before we reach Object or the end of ancestors.
-        constant = constant.ancestors.inject do |const, ancestor|
-          break const    if ancestor == Object
-          break ancestor if ancestor.const_defined?(name, false)
-          const
-        end
-
-        # owner is in Object, so raise
-        constant.const_get(name, false)
-      end
-    end
-  end
-end