queri 0.0.2 → 0.0.3

data/lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb

@@ -0,0 +1,81 @@
+module Queri
+  class Stats
+    class DetailsOfAgentSessionsAndPauses
+      class DetailOfAgentPauses
+        attr_reader :response
+
+        class << self
+          def xml_code
+            DetailsOfAgentSessionsAndPauses.xml_code + ".AgentPauses"
+          end
+
+          def query_method
+            Stats.query_method
+          end
+
+          def key_translations
+            Hash[
+              :agent, "Agent",
+              :extension, "Ext.",
+              :pause_code, "Code",
+              :pause_activity, "Activity",
+              :pause_billable_code, "&nbsp;",
+              :pause_billable, "Billable?",
+              :pause_start, "Start hour",
+              :pause_end, "End hour",
+              :pause_duration, "Duration"
+            ]
+          end
+
+          def keys
+            key_translations.keys
+          end
+        end
+
+        def initialize *args
+          raise ArgumentError, "expected arguments: queues(Array), period_start(Time), period_end(Time)" unless valid_args?(args)
+          @queues, @period_start, @period_end = normalize_times(*args)
+          @response = parse_response
+        end
+
+        private
+
+          def valid_args? args
+            valid = true
+              valid = false if args[0].class != Array
+              valid = false if args[1].class != Time
+              valid = false if args[2].class != Time
+              if valid and args[0].empty?
+                raise ArgumentError, "queues array cannot be empty"
+              end
+            return valid
+          end
+
+          def normalize_times queues, period_start, period_end
+            if period_start > period_end
+              tmp = period_start
+              period_start = period_end
+              period_end = tmp
+            end
+            return [queues, period_start, period_end]
+          end
+
+          def parse_response
+            r = Queri.send_request(@queues, self, @period_start, @period_end)
+            xml_keys_to_human_readable_keys = self.class.key_translations.invert
+            new_keys = r.shift.map {|k| xml_keys_to_human_readable_keys[k]}
+            agent_metrics = []
+            r.each do |agent|
+              agent_metrics << Hash[new_keys.zip(agent)]
+            end
+            agents = agent_metrics.map {|a| a[:agent]}.uniq
+            parsed_metrics = Hash.new
+            agents.each do |agent|
+              parsed_metrics[agent] = agent_metrics.select {|m| m[:agent] == agent}
+            end
+            return parsed_metrics
+          end
+      end
+    end
+  end
+end

data/lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb

@@ -0,0 +1,81 @@
+module Queri
+  class Stats
+    class DetailsOfAgentSessionsAndPauses
+      class DetailOfAgentSessions
+        attr_reader :response
+
+        class << self
+          def xml_code
+            DetailsOfAgentSessionsAndPauses.xml_code + ".AgentSessions"
+          end
+
+          def query_method
+            Stats.query_method
+          end
+
+          def key_translations
+            Hash[
+              :agent, "Agent",
+              :clock_in, "Start hour", 
+              :clock_out, "End hour", 
+              :session_duration, "Duration", 
+              :call_back_extension, "Ext.", 
+              :termination, "Termination", 
+              :number_of_pauses, "Pause", 
+              :total_pause_time, "P.Time", 
+              :server, "Srv"
+            ]
+          end
+
+          def keys
+            key_translations.keys
+          end
+        end
+
+        def initialize *args
+          raise ArgumentError, "expected arguments: queues(Array), period_start(Time), period_end(Time)" unless valid_args?(args)
+          @queues, @period_start, @period_end = normalize_times(*args)
+          @response = parse_response
+        end
+
+        private
+
+          def valid_args? args
+            valid = true
+              valid = false if args[0].class != Array
+              valid = false if args[1].class != Time
+              valid = false if args[2].class != Time
+              if valid and args[0].empty?
+                raise ArgumentError, "queues array cannot be empty"
+              end
+            return valid
+          end
+
+          def normalize_times queues, period_start, period_end
+            if period_start > period_end
+              tmp = period_start
+              period_start = period_end
+              period_end = tmp
+            end
+            return [queues, period_start, period_end]
+          end
+
+          def parse_response
+            r = Queri.send_request(@queues, self, @period_start, @period_end)
+            xml_keys_to_human_readable_keys = self.class.key_translations.invert
+            new_keys = r.shift.map {|k| xml_keys_to_human_readable_keys[k]}
+            agent_metrics = []
+            r.each do |agent|
+              agent_metrics << Hash[new_keys.zip(agent)]
+            end
+            agents = agent_metrics.map {|a| a[:agent]}.uniq
+            parsed_metrics = Hash.new
+            agents.each do |agent|
+              parsed_metrics[agent] = agent_metrics.select {|m| m[:agent] == agent}
+            end
+            return parsed_metrics
+          end
+      end
+    end
+  end
+end

data/lib/queri/stats/details_of_agents_sessions_and_pauses.rb

@@ -0,0 +1,11 @@
+module Queri
+  class Stats
+    class DetailsOfAgentSessionsAndPauses
+      @@xml_code = "DetailsDO"
+
+      def self.xml_code
+        @@xml_code
+      end
+    end
+  end
+end

data/lib/queri/version.rb

@@ -1,3 +1,3 @@
 module Queri
-  VERSION = "0.0.2"
+  VERSION = "0.0.3"
 end

data/spec/queri_spec.rb

@@ -190,7 +190,7 @@ describe Queri do
     context "without configurations" do
       before do
         @saved_configs = Queri.config.dup
-        Queri.instance_variable_set(:@config, {})
+        Queri.class_variable_set(:@@server, nil)
       end
 
       after do

data/spec/realtime/agents_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Realtime::Agents do
   let(:report_class) { Queri::Realtime::Agents }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/realtime/queues_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Realtime::Queues do
   let(:report_class) { Queri::Realtime::Queues }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/spec_helper.rb

@@ -2,10 +2,8 @@ require 'rubygems'
 require 'bundler/setup'
 require 'queri'
 Dir[File.join( File.dirname(__FILE__), 'support', '**', '*.rb' )].each {|f| require f}
-#require File.join(File.dirname(__FILE__), '..', 'lib', 'queuemetrics.rb')
 
 RSpec.configure do |config|
   include TimeHelper
-  include Constantize
   config.treat_symbols_as_metadata_keys_with_true_values = true
 end

data/spec/stats/agents_and_sessions/agent_availability_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Stats::AgentsAndSessions::AgentAvailability do
   let(:report_class) { Queri::Stats::AgentsAndSessions::AgentAvailability }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/stats/answered_calls/agents_on_queue_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Stats::AnsweredCalls::AgentsOnQueue do
   let(:report_class) { Queri::Stats::AnsweredCalls::AgentsOnQueue }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/stats/answered_calls/all_calls_spec.rb

@@ -4,6 +4,8 @@ describe Queri::Stats::AnsweredCalls::AllCalls do
   let(:report_class) { Queri::Stats::AnsweredCalls::AllCalls }
   let(:xml_code) { report_class.xml_code }
 
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
   it_behaves_like "a report class"
 
   it_behaves_like "a report method"

data/spec/stats/answered_calls/answered_calls_by_direction_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::AnsweredCallsByDirection do
+  let(:report_class) { Queri::Stats::AnsweredCalls::AnsweredCallsByDirection }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::AnsweredCallsByDirection do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/answered_calls_by_queue_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::AnsweredCallsByQueue do
+  let(:report_class) { Queri::Stats::AnsweredCalls::AnsweredCallsByQueue }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::AnsweredCallsByQueue do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/answered_calls_by_stints_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::AnsweredCallsByStints do
+  let(:report_class) { Queri::Stats::AnsweredCalls::AnsweredCallsByStints }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::AnsweredCallsByStints do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/calls_fully_within_the_given_time_interval_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::CallsFullyWithinTheGivenTimeInterval do
+  let(:report_class) { Queri::Stats::AnsweredCalls::CallsFullyWithinTheGivenTimeInterval }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::CallsFullyWithinTheGivenTimeInterval do
+    it_behaves_like "an aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/disconnection_causes_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::DisconnectionCauses do
+  let(:report_class) { Queri::Stats::AnsweredCalls::DisconnectionCauses }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::DisconnectionCauses do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/dnis_used_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::DnisUsed do
+  let(:report_class) { Queri::Stats::AnsweredCalls::DnisUsed }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::DnisUsed do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/ivr_selection_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::IvrSelection do
+  let(:report_class) { Queri::Stats::AnsweredCalls::IvrSelection }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::IvrSelection do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end

data/spec/stats/answered_calls/music_on_hold_by_agent_spec.rb

@@ -0,0 +1,20 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::MusicOnHoldByAgent do
+  let(:report_class) { Queri::Stats::AnsweredCalls::MusicOnHoldByAgent }
+  let(:xml_code) { report_class.xml_code }
+
+  before { Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml')) }
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::MusicOnHoldByAgent do
+    it_behaves_like "an agent-level report instance"
+  end
+end

data/spec/stats/answered_calls/queue_position_spec.rb

@@ -0,0 +1,22 @@
+require 'spec_helper'
+
+describe Queri::Stats::AnsweredCalls::QueuePosition do
+  let(:report_class) { Queri::Stats::AnsweredCalls::QueuePosition }
+  let(:xml_code) { report_class.xml_code }
+
+  before do
+    Queri.configure_with(File.join(File.dirname(__FILE__), '..', '..', 'config.yml'))
+  end
+
+  it_behaves_like "a report class"
+
+  it_behaves_like "a report method"
+
+  it_behaves_like "a queuemetrics report"
+
+  it_behaves_like "a stats report"
+
+  describe "An instance of", Queri::Stats::AnsweredCalls::QueuePosition do
+    it_behaves_like "a composite aggregate report instance"
+  end
+end