purecloudplatformclientv2 84.0.0 → 85.0.0

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Files changed (662) hide show
  1. checksums.yaml +4 -4
  2. data/README.md +2 -2
  3. data/docs/ActionEntityListing.md +2 -2
  4. data/docs/AddShiftTradeRequest.md +17 -0
  5. data/docs/AdditionalMessage.md +1 -0
  6. data/docs/AgentActivityEntityListing.md +2 -2
  7. data/docs/AnalyticsConversationAsyncQueryResponse.md +1 -0
  8. data/docs/AnalyticsUserDetailsAsyncQueryResponse.md +1 -0
  9. data/docs/ArchitectApi.md +5 -1
  10. data/docs/ArrayNode.md +2 -2
  11. data/docs/AsyncForecastOperationResult.md +16 -0
  12. data/docs/AsyncIntradayResponse.md +15 -0
  13. data/docs/AttemptLimitsEntityListing.md +2 -2
  14. data/docs/AuthorizationApi.md +0 -72
  15. data/docs/AuthzDivisionEntityListing.md +2 -2
  16. data/docs/BillingApi.md +0 -2
  17. data/docs/BuAbandonRate.md +14 -0
  18. data/docs/BuAgentScheduleQueryResponse.md +17 -0
  19. data/docs/BuAgentScheduleRescheduleResponse.md +16 -0
  20. data/docs/BuAgentScheduleUpdate.md +14 -0
  21. data/docs/BuAgentSchedulesQueryResponse.md +13 -0
  22. data/docs/BuAsyncAgentSchedulesQueryResponse.md +17 -0
  23. data/docs/BuAsyncScheduleResponse.md +15 -0
  24. data/docs/BuAsyncScheduleRunResponse.md +15 -0
  25. data/docs/BuAverageSpeedOfAnswer.md +14 -0
  26. data/docs/BuCopyScheduleRequest.md +14 -0
  27. data/docs/BuCreateBlankScheduleRequest.md +15 -0
  28. data/docs/BuCurrentAgentScheduleSearchResponse.md +18 -0
  29. data/docs/BuForecastGenerationPlanningGroupResult.md +14 -0
  30. data/docs/BuForecastGenerationResult.md +13 -0
  31. data/docs/BuForecastModification.md +23 -0
  32. data/docs/BuForecastResult.md +16 -0
  33. data/docs/BuForecastResultResponse.md +14 -0
  34. data/docs/BuForecastTimeSeriesResult.md +14 -0
  35. data/docs/BuGenerateScheduleRequest.md +15 -0
  36. data/docs/BuGetCurrentAgentScheduleRequest.md +14 -0
  37. data/docs/BuHeadcountForecast.md +14 -0
  38. data/docs/BuHeadcountForecastResponse.md +14 -0
  39. data/docs/BuIntradayDataGroup.md +19 -0
  40. data/docs/BuIntradayForecastData.md +14 -0
  41. data/docs/BuIntradayResponse.md +20 -0
  42. data/docs/BuIntradayScheduleData.md +13 -0
  43. data/docs/BuManagementUnitScheduleSummary.md +17 -0
  44. data/docs/BuPlanningGroupHeadcountForecast.md +15 -0
  45. data/docs/BuQueryAgentSchedulesRequest.md +14 -0
  46. data/docs/BuRescheduleAgentScheduleResult.md +15 -0
  47. data/docs/BuRescheduleRequest.md +21 -0
  48. data/docs/BuRescheduleResult.md +17 -0
  49. data/docs/BuScheduleListItem.md +21 -0
  50. data/docs/BuScheduleListing.md +13 -0
  51. data/docs/BuScheduleMetadata.md +22 -0
  52. data/docs/BuScheduleReferenceForMuRoute.md +16 -0
  53. data/docs/BuScheduleRun.md +29 -0
  54. data/docs/BuScheduleRunListing.md +13 -0
  55. data/docs/BuServiceLevel.md +15 -0
  56. data/docs/BuShortTermForecast.md +27 -0
  57. data/docs/BuShortTermForecastListItem.md +20 -0
  58. data/docs/BuShortTermForecastListing.md +13 -0
  59. data/docs/BuShortTermForecastReference.md +16 -0
  60. data/docs/BuShortTermForecastingSettings.md +13 -0
  61. data/docs/BulkShiftTradeStateUpdateRequest.md +13 -0
  62. data/docs/BulkUpdateShiftTradeStateRequestItem.md +15 -0
  63. data/docs/BulkUpdateShiftTradeStateResponse.md +15 -0
  64. data/docs/BulkUpdateShiftTradeStateResult.md +13 -0
  65. data/docs/BulkUpdateShiftTradeStateResultItem.md +18 -0
  66. data/docs/BusinessUnit.md +17 -0
  67. data/docs/BusinessUnitActivityCode.md +23 -0
  68. data/docs/BusinessUnitActivityCodeListing.md +13 -0
  69. data/docs/BusinessUnitListItem.md +17 -0
  70. data/docs/BusinessUnitListing.md +13 -0
  71. data/docs/BusinessUnitSettings.md +16 -0
  72. data/docs/CalibrationEntityListing.md +2 -2
  73. data/docs/CallConversationEntityListing.md +2 -2
  74. data/docs/CallHistoryConversationEntityListing.md +2 -2
  75. data/docs/CallableTimeSetEntityListing.md +2 -2
  76. data/docs/Callback.md +1 -0
  77. data/docs/CallbackBasic.md +1 -0
  78. data/docs/CallbackConversationEntityListing.md +2 -2
  79. data/docs/CallbackMediaParticipant.md +2 -1
  80. data/docs/CampaignDivisionViewListing.md +2 -2
  81. data/docs/CampaignEntityListing.md +2 -2
  82. data/docs/CampaignRuleEntityListing.md +2 -2
  83. data/docs/CampaignSequenceEntityListing.md +2 -2
  84. data/docs/CategoryListing.md +16 -0
  85. data/docs/CertificateAuthorityEntityListing.md +2 -2
  86. data/docs/ChatConversationEntityListing.md +2 -2
  87. data/docs/ClientAppEntityListing.md +2 -2
  88. data/docs/CobrowseConversationEntityListing.md +2 -2
  89. data/docs/CommandStatusEntityListing.md +2 -2
  90. data/docs/ConsumedResourcesEntityListing.md +2 -2
  91. data/docs/ConsumingResourcesEntityListing.md +2 -2
  92. data/docs/ContactListDivisionViewListing.md +2 -2
  93. data/docs/ContactListEntityListing.md +2 -2
  94. data/docs/ContactListFilterEntityListing.md +2 -2
  95. data/docs/ContactListing.md +2 -2
  96. data/docs/ConversationEntityListing.md +2 -2
  97. data/docs/ConversationsApi.md +1 -1
  98. data/docs/CopyBuForecastRequest.md +14 -0
  99. data/docs/CreateBusinessUnitRequest.md +15 -0
  100. data/docs/CreateBusinessUnitSettings.md +15 -0
  101. data/docs/CreatePlanningGroupRequest.md +15 -0
  102. data/docs/CreateServiceGoalTemplate.md +16 -0
  103. data/docs/CredentialInfoListing.md +2 -2
  104. data/docs/CredentialTypeListing.md +2 -2
  105. data/docs/Cursors.md +14 -0
  106. data/docs/DIDEntityListing.md +2 -2
  107. data/docs/DIDPoolEntityListing.md +2 -2
  108. data/docs/DataTableRowEntityListing.md +2 -2
  109. data/docs/DataTablesDomainEntityListing.md +2 -2
  110. data/docs/DependencyObjectEntityListing.md +2 -2
  111. data/docs/DependencyTypeEntityListing.md +2 -2
  112. data/docs/DialerEventEntityListing.md +2 -2
  113. data/docs/DialogflowAgentSummaryEntityListing.md +2 -2
  114. data/docs/DirectoryUserDevicesListing.md +2 -2
  115. data/docs/DivsPermittedEntityListing.md +2 -2
  116. data/docs/DncListDivisionViewListing.md +2 -2
  117. data/docs/DncListEntityListing.md +2 -2
  118. data/docs/DocumentAuditEntityListing.md +2 -2
  119. data/docs/DocumentCategoryInput.md +13 -0
  120. data/docs/DocumentEntityListing.md +2 -2
  121. data/docs/DocumentFaq.md +15 -0
  122. data/docs/DocumentListing.md +16 -0
  123. data/docs/DomainEdgeSoftwareVersionDtoEntityListing.md +2 -2
  124. data/docs/DomainEntityListing.md +2 -2
  125. data/docs/DomainEntityListingEvaluationForm.md +2 -2
  126. data/docs/DomainEntityListingQueryResult.md +2 -2
  127. data/docs/DomainEntityListingSurveyForm.md +2 -2
  128. data/docs/EdgeEntityListing.md +2 -2
  129. data/docs/EdgeGroupEntityListing.md +2 -2
  130. data/docs/EdgeLineEntityListing.md +2 -2
  131. data/docs/EmailConversationEntityListing.md +2 -2
  132. data/docs/EmailMessageListing.md +2 -2
  133. data/docs/EmergencyGroupListing.md +2 -2
  134. data/docs/EncryptionKeyEntityListing.md +2 -2
  135. data/docs/EntityListing.md +5 -1
  136. data/docs/EvaluationEntityListing.md +2 -2
  137. data/docs/EvaluationFormEntityListing.md +2 -2
  138. data/docs/EvaluatorActivityEntityListing.md +2 -2
  139. data/docs/ExtensionEntityListing.md +2 -2
  140. data/docs/ExtensionPoolEntityListing.md +2 -2
  141. data/docs/ExternalContactsApi.md +2 -2
  142. data/docs/ExternalOrganizationListing.md +2 -2
  143. data/docs/ExternalOrganizationTrustorLink.md +17 -0
  144. data/docs/FacebookIntegrationEntityListing.md +2 -2
  145. data/docs/FaxDocumentEntityListing.md +2 -2
  146. data/docs/FlowDivisionViewEntityListing.md +2 -2
  147. data/docs/FlowEntityListing.md +2 -2
  148. data/docs/FlowOutcomeListing.md +2 -2
  149. data/docs/FlowVersionEntityListing.md +2 -2
  150. data/docs/ForecastAbandonRateResponse.md +13 -0
  151. data/docs/ForecastAverageSpeedOfAnswerResponse.md +13 -0
  152. data/docs/ForecastPlanningGroupData.md +15 -0
  153. data/docs/ForecastPlanningGroupResponse.md +16 -0
  154. data/docs/ForecastPlanningGroupsResponse.md +13 -0
  155. data/docs/ForecastServiceGoalTemplateResponse.md +15 -0
  156. data/docs/ForecastServiceLevelResponse.md +14 -0
  157. data/docs/GDPRRequestEntityListing.md +2 -2
  158. data/docs/GDPRSubjectEntityListing.md +2 -2
  159. data/docs/GenerateBuForecastRequest.md +14 -0
  160. data/docs/GreetingListing.md +2 -2
  161. data/docs/GroupEntityListing.md +2 -2
  162. data/docs/GroupProfileEntityListing.md +2 -2
  163. data/docs/IVREntityListing.md +2 -2
  164. data/docs/InboundDomainEntityListing.md +2 -2
  165. data/docs/InboundDomainPatchRequest.md +14 -0
  166. data/docs/InboundRouteEntityListing.md +2 -2
  167. data/docs/IntegrationEntityListing.md +2 -2
  168. data/docs/IntegrationEventEntityListing.md +2 -2
  169. data/docs/IntegrationTypeEntityListing.md +2 -2
  170. data/docs/InteractionStatsAlertContainer.md +2 -2
  171. data/docs/InteractionStatsRuleContainer.md +2 -2
  172. data/docs/IntradayPerformancePredictionData.md +15 -0
  173. data/docs/IntradayPlanningGroupRequest.md +16 -0
  174. data/docs/JsonNode.md +2 -2
  175. data/docs/KeywordSetEntityListing.md +2 -2
  176. data/docs/KnowledgeApi.md +1528 -0
  177. data/docs/KnowledgeBase.md +19 -0
  178. data/docs/KnowledgeBaseListing.md +16 -0
  179. data/docs/KnowledgeCategory.md +20 -0
  180. data/docs/KnowledgeCategoryRequest.md +17 -0
  181. data/docs/KnowledgeDocument.md +23 -0
  182. data/docs/KnowledgeDocumentBulkRequest.md +17 -0
  183. data/docs/KnowledgeDocumentRequest.md +16 -0
  184. data/docs/KnowledgeExtendedCategory.md +22 -0
  185. data/docs/KnowledgeSearchDocument.md +24 -0
  186. data/docs/KnowledgeSearchRequest.md +18 -0
  187. data/docs/KnowledgeSearchResponse.md +18 -0
  188. data/docs/KnowledgeTraining.md +23 -0
  189. data/docs/LanguageEntityListing.md +2 -2
  190. data/docs/LexBotAliasEntityListing.md +2 -2
  191. data/docs/LexBotEntityListing.md +2 -2
  192. data/docs/LibraryEntityListing.md +2 -2
  193. data/docs/LineBaseEntityListing.md +2 -2
  194. data/docs/LineEntityListing.md +2 -2
  195. data/docs/LineIntegrationEntityListing.md +2 -2
  196. data/docs/ListWrapperInterval.md +13 -0
  197. data/docs/LocationEntityListing.md +2 -2
  198. data/docs/LogicalInterfaceEntityListing.md +2 -2
  199. data/docs/ManagementUnitListing.md +2 -2
  200. data/docs/MatchShiftTradeRequest.md +15 -0
  201. data/docs/MatchShiftTradeResponse.md +15 -0
  202. data/docs/MessageConversationEntityListing.md +2 -2
  203. data/docs/MessagingIntegrationEntityListing.md +2 -2
  204. data/docs/MessagingStickerEntityListing.md +2 -2
  205. data/docs/MessagingTemplateRequest.md +14 -0
  206. data/docs/MuRescheduleResultWrapper.md +13 -0
  207. data/docs/NoteListing.md +2 -2
  208. data/docs/OAuthClientEntityListing.md +2 -2
  209. data/docs/OAuthProviderEntityListing.md +2 -2
  210. data/docs/OrganizationPresenceEntityListing.md +2 -2
  211. data/docs/OrganizationRoleEntityListing.md +2 -2
  212. data/docs/OrphanRecordingListing.md +2 -2
  213. data/docs/OutboundRouteBaseEntityListing.md +2 -2
  214. data/docs/OutboundRouteEntityListing.md +2 -2
  215. data/docs/PatchBuReschedulingOptionsManagementUnitRequest.md +14 -0
  216. data/docs/PatchBuReschedulingOptionsRequest.md +13 -0
  217. data/docs/PatchBuScheduleRunRequest.md +13 -0
  218. data/docs/PatchShiftTradeRequest.md +16 -0
  219. data/docs/PermissionCollectionEntityListing.md +2 -2
  220. data/docs/PhoneBaseEntityListing.md +2 -2
  221. data/docs/PhoneEntityListing.md +2 -2
  222. data/docs/PhoneMetaBaseEntityListing.md +2 -2
  223. data/docs/PhysicalInterfaceEntityListing.md +2 -2
  224. data/docs/PlanningGroup.md +18 -0
  225. data/docs/PlanningGroupList.md +13 -0
  226. data/docs/PlanningGroupReference.md +14 -0
  227. data/docs/PolicyEntityListing.md +2 -2
  228. data/docs/PromptAssetEntityListing.md +2 -2
  229. data/docs/PromptEntityListing.md +2 -2
  230. data/docs/QualityAuditPage.md +2 -2
  231. data/docs/QueueEntityListing.md +2 -2
  232. data/docs/QueueMemberEntityListing.md +2 -2
  233. data/docs/RecipientListing.md +2 -2
  234. data/docs/RecordingApi.md +12 -6
  235. data/docs/RecordingJobEntityListing.md +2 -2
  236. data/docs/RelationshipListing.md +2 -2
  237. data/docs/ReportMetaDataEntityListing.md +2 -2
  238. data/docs/ReportRunEntryEntityDomainListing.md +2 -2
  239. data/docs/ReportScheduleEntityListing.md +2 -2
  240. data/docs/ReportingExportJobListing.md +2 -2
  241. data/docs/ReportingExportMetadataJobListing.md +2 -2
  242. data/docs/ReschedulingManagementUnitResponse.md +14 -0
  243. data/docs/ReschedulingOptionsRunResponse.md +22 -0
  244. data/docs/ResponseEntityList.md +2 -2
  245. data/docs/ResponseEntityListing.md +2 -2
  246. data/docs/ResponseSetEntityListing.md +2 -2
  247. data/docs/RoutePathRequest.md +17 -0
  248. data/docs/RoutePathResponse.md +16 -0
  249. data/docs/RoutingApi.md +139 -0
  250. data/docs/RuleSetEntityListing.md +2 -2
  251. data/docs/ScheduleEntityListing.md +2 -2
  252. data/docs/ScheduleGenerationMessage.md +14 -0
  253. data/docs/ScheduleGenerationResult.md +16 -0
  254. data/docs/ScheduleGenerationResultSummary.md +15 -0
  255. data/docs/ScheduleGroupEntityListing.md +2 -2
  256. data/docs/SchedulerMessageArgument.md +14 -0
  257. data/docs/SchedulingTestingOptionsRequest.md +16 -0
  258. data/docs/SchemaCategoryEntityListing.md +2 -2
  259. data/docs/SchemaReferenceEntityListing.md +2 -2
  260. data/docs/ScreenRecordingSessionListing.md +2 -2
  261. data/docs/ScriptEntityListing.md +2 -2
  262. data/docs/SearchApi.md +70 -0
  263. data/docs/SearchShiftTradeResponse.md +15 -0
  264. data/docs/SearchShiftTradesRequest.md +14 -0
  265. data/docs/SearchShiftTradesResponse.md +13 -0
  266. data/docs/SecurityProfileEntityListing.md +2 -2
  267. data/docs/ServiceGoalTemplate.md +19 -0
  268. data/docs/ServiceGoalTemplateList.md +13 -0
  269. data/docs/ServiceGoalTemplateReference.md +14 -0
  270. data/docs/SetWrapperRoutePathRequest.md +13 -0
  271. data/docs/ShareEntityListing.md +2 -2
  272. data/docs/ShiftTradeActivityPreviewResponse.md +16 -0
  273. data/docs/ShiftTradeMatchReviewResponse.md +16 -0
  274. data/docs/ShiftTradeMatchReviewUserResponse.md +17 -0
  275. data/docs/ShiftTradeMatchViolation.md +14 -0
  276. data/docs/ShiftTradePreviewResponse.md +13 -0
  277. data/docs/ShiftTradeResponse.md +1 -1
  278. data/docs/SiteEntityListing.md +2 -2
  279. data/docs/SkillEntityListing.md +2 -2
  280. data/docs/SmsAddressEntityListing.md +2 -2
  281. data/docs/SmsPhoneNumberEntityListing.md +2 -2
  282. data/docs/SourcePlanningGroupRequest.md +14 -0
  283. data/docs/StationEntityListing.md +2 -2
  284. data/docs/SubjectDivisionGrantsEntityListing.md +2 -2
  285. data/docs/SurveyFormEntityListing.md +2 -2
  286. data/docs/SystemPromptAssetEntityListing.md +2 -2
  287. data/docs/SystemPromptEntityListing.md +2 -2
  288. data/docs/TagValueEntityListing.md +2 -2
  289. data/docs/TemplateParameter.md +14 -0
  290. data/docs/TestMessage.md +19 -0
  291. data/docs/TextMessageListing.md +2 -2
  292. data/docs/TimeZoneEntityListing.md +2 -2
  293. data/docs/TrainingListing.md +16 -0
  294. data/docs/TranscriptionSettings.md +1 -0
  295. data/docs/TrunkBaseEntityListing.md +2 -2
  296. data/docs/TrunkEntityListing.md +2 -2
  297. data/docs/TrunkMetabaseEntityListing.md +2 -2
  298. data/docs/TrustEntityListing.md +2 -2
  299. data/docs/TrustUserEntityListing.md +2 -2
  300. data/docs/TrustorEntityListing.md +2 -2
  301. data/docs/TtsEngineEntityListing.md +2 -2
  302. data/docs/TtsVoiceEntityListing.md +2 -2
  303. data/docs/TwitterIntegrationEntityListing.md +2 -2
  304. data/docs/UpdateBusinessUnitRequest.md +15 -0
  305. data/docs/UpdateBusinessUnitSettings.md +16 -0
  306. data/docs/UpdatePlanningGroupRequest.md +16 -0
  307. data/docs/UpdateServiceGoalTemplate.md +17 -0
  308. data/docs/UserActionCategoryEntityListing.md +2 -2
  309. data/docs/UserAppEntityListing.md +2 -2
  310. data/docs/UserEntityListing.md +2 -2
  311. data/docs/UserLanguageEntityListing.md +2 -2
  312. data/docs/UserProfileEntityListing.md +2 -2
  313. data/docs/UserQueueEntityListing.md +2 -2
  314. data/docs/UserRecordingEntityListing.md +2 -2
  315. data/docs/UserScheduleAdherenceListing.md +14 -0
  316. data/docs/UserSkillEntityListing.md +2 -2
  317. data/docs/UsersApi.md +0 -72
  318. data/docs/ValueWrapperDate.md +13 -0
  319. data/docs/ValueWrapperString.md +13 -0
  320. data/docs/VoicemailMessageEntityListing.md +2 -2
  321. data/docs/WebChatMemberInfoEntityList.md +2 -2
  322. data/docs/WeekShiftTradeListResponse.md +13 -0
  323. data/docs/WeekShiftTradeResponse.md +14 -0
  324. data/docs/WfmIntradayPlanningGroupListing.md +14 -0
  325. data/docs/WhatsAppIntegrationEntityListing.md +2 -2
  326. data/docs/WorkforceManagementApi.md +4984 -806
  327. data/docs/WorkspaceEntityListing.md +2 -2
  328. data/docs/WorkspaceMemberEntityListing.md +2 -2
  329. data/docs/WrapupCodeEntityListing.md +2 -2
  330. data/lib/purecloudplatformclientv2.rb +140 -2
  331. data/lib/purecloudplatformclientv2/api/architect_api.rb +18 -0
  332. data/lib/purecloudplatformclientv2/api/authorization_api.rb +0 -85
  333. data/lib/purecloudplatformclientv2/api/external_contacts_api.rb +3 -3
  334. data/lib/purecloudplatformclientv2/api/knowledge_api.rb +1908 -0
  335. data/lib/purecloudplatformclientv2/api/recording_api.rb +22 -4
  336. data/lib/purecloudplatformclientv2/api/routing_api.rb +148 -0
  337. data/lib/purecloudplatformclientv2/api/search_api.rb +73 -0
  338. data/lib/purecloudplatformclientv2/api/users_api.rb +0 -85
  339. data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +6091 -1444
  340. data/lib/purecloudplatformclientv2/api_client.rb +1 -1
  341. data/lib/purecloudplatformclientv2/models/action_entity_listing.rb +23 -23
  342. data/lib/purecloudplatformclientv2/models/add_shift_trade_request.rb +317 -0
  343. data/lib/purecloudplatformclientv2/models/additional_message.rb +30 -4
  344. data/lib/purecloudplatformclientv2/models/agent_activity_entity_listing.rb +23 -23
  345. data/lib/purecloudplatformclientv2/models/analytics_conversation_async_query_response.rb +27 -1
  346. data/lib/purecloudplatformclientv2/models/analytics_user_details_async_query_response.rb +30 -4
  347. data/lib/purecloudplatformclientv2/models/array_node.rb +23 -23
  348. data/lib/purecloudplatformclientv2/models/async_forecast_operation_result.rb +294 -0
  349. data/lib/purecloudplatformclientv2/models/async_intraday_response.rb +268 -0
  350. data/lib/purecloudplatformclientv2/models/attempt_limits_entity_listing.rb +23 -23
  351. data/lib/purecloudplatformclientv2/models/authz_division_entity_listing.rb +23 -23
  352. data/lib/purecloudplatformclientv2/models/bu_abandon_rate.rb +234 -0
  353. data/lib/purecloudplatformclientv2/models/bu_agent_schedule_query_response.rb +310 -0
  354. data/lib/purecloudplatformclientv2/models/bu_agent_schedule_reschedule_response.rb +284 -0
  355. data/lib/purecloudplatformclientv2/models/bu_agent_schedule_update.rb +244 -0
  356. data/lib/purecloudplatformclientv2/models/bu_agent_schedules_query_response.rb +204 -0
  357. data/lib/purecloudplatformclientv2/models/bu_async_agent_schedules_query_response.rb +320 -0
  358. data/lib/purecloudplatformclientv2/models/bu_async_schedule_response.rb +268 -0
  359. data/lib/purecloudplatformclientv2/models/bu_async_schedule_run_response.rb +268 -0
  360. data/lib/purecloudplatformclientv2/models/bu_average_speed_of_answer.rb +234 -0
  361. data/lib/purecloudplatformclientv2/models/bu_copy_schedule_request.rb +238 -0
  362. data/lib/purecloudplatformclientv2/models/bu_create_blank_schedule_request.rb +264 -0
  363. data/lib/purecloudplatformclientv2/models/bu_current_agent_schedule_search_response.rb +338 -0
  364. data/lib/purecloudplatformclientv2/models/bu_forecast_generation_planning_group_result.rb +230 -0
  365. data/lib/purecloudplatformclientv2/models/bu_forecast_generation_result.rb +204 -0
  366. data/lib/purecloudplatformclientv2/models/bu_forecast_modification.rb +528 -0
  367. data/lib/purecloudplatformclientv2/models/bu_forecast_result.rb +282 -0
  368. data/lib/purecloudplatformclientv2/models/bu_forecast_result_response.rb +228 -0
  369. data/lib/purecloudplatformclientv2/models/bu_forecast_time_series_result.rb +256 -0
  370. data/lib/purecloudplatformclientv2/models/bu_generate_schedule_request.rb +269 -0
  371. data/lib/purecloudplatformclientv2/models/bu_get_current_agent_schedule_request.rb +238 -0
  372. data/lib/purecloudplatformclientv2/models/bu_headcount_forecast.rb +229 -0
  373. data/lib/purecloudplatformclientv2/models/bu_headcount_forecast_response.rb +228 -0
  374. data/lib/purecloudplatformclientv2/models/bu_intraday_data_group.rb +378 -0
  375. data/lib/purecloudplatformclientv2/models/bu_intraday_forecast_data.rb +228 -0
  376. data/lib/purecloudplatformclientv2/models/bu_intraday_response.rb +402 -0
  377. data/lib/purecloudplatformclientv2/models/bu_intraday_schedule_data.rb +202 -0
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  636. data/lib/purecloudplatformclientv2/models/update_planning_group_request.rb +285 -0
  637. data/lib/purecloudplatformclientv2/models/update_service_goal_template.rb +311 -0
  638. data/lib/purecloudplatformclientv2/models/user_action_category_entity_listing.rb +23 -23
  639. data/lib/purecloudplatformclientv2/models/user_app_entity_listing.rb +23 -23
  640. data/lib/purecloudplatformclientv2/models/user_entity_listing.rb +23 -23
  641. data/lib/purecloudplatformclientv2/models/user_language_entity_listing.rb +23 -23
  642. data/lib/purecloudplatformclientv2/models/user_profile_entity_listing.rb +23 -23
  643. data/lib/purecloudplatformclientv2/models/user_queue_entity_listing.rb +23 -23
  644. data/lib/purecloudplatformclientv2/models/user_recording_entity_listing.rb +23 -23
  645. data/lib/purecloudplatformclientv2/models/user_schedule_adherence_listing.rb +229 -0
  646. data/lib/purecloudplatformclientv2/models/user_skill_entity_listing.rb +23 -23
  647. data/lib/purecloudplatformclientv2/models/value_wrapper_date.rb +203 -0
  648. data/lib/purecloudplatformclientv2/models/value_wrapper_string.rb +203 -0
  649. data/lib/purecloudplatformclientv2/models/voicemail_message_entity_listing.rb +23 -23
  650. data/lib/purecloudplatformclientv2/models/web_chat_member_info_entity_list.rb +23 -23
  651. data/lib/purecloudplatformclientv2/models/week_shift_trade_list_response.rb +203 -0
  652. data/lib/purecloudplatformclientv2/models/week_shift_trade_response.rb +228 -0
  653. data/lib/purecloudplatformclientv2/models/wfm_intraday_planning_group_listing.rb +244 -0
  654. data/lib/purecloudplatformclientv2/models/whats_app_integration_entity_listing.rb +23 -23
  655. data/lib/purecloudplatformclientv2/models/workspace_entity_listing.rb +23 -23
  656. data/lib/purecloudplatformclientv2/models/workspace_member_entity_listing.rb +23 -23
  657. data/lib/purecloudplatformclientv2/models/wrapup_code_entity_listing.rb +23 -23
  658. data/lib/purecloudplatformclientv2/version.rb +1 -1
  659. metadata +282 -6
  660. data/docs/SpeechTextAnalyticsApi.md +0 -80
  661. data/docs/TranscriptProperty.md +0 -15
  662. data/lib/purecloudplatformclientv2/api/speech_text_analytics_api.rb +0 -102
@@ -0,0 +1,228 @@
1
+ =begin
2
+ PureCloud Platform API
3
+
4
+ With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
5
+
6
+ OpenAPI spec version: v2
7
+ Contact: DeveloperEvangelists@genesys.com
8
+ Generated by: https://github.com/swagger-api/swagger-codegen.git
9
+
10
+ License: UNLICENSED
11
+ https://help.mypurecloud.com/articles/terms-and-conditions/
12
+
13
+ Terms of Service: https://help.mypurecloud.com/articles/terms-and-conditions/
14
+
15
+ =end
16
+
17
+ require 'date'
18
+
19
+ module PureCloud
20
+ class BuIntradayForecastData
21
+ # The number of interactions routed into the queues in the selected planning groups for the given media type for an agent to answer
22
+ attr_accessor :offered
23
+
24
+ # The average handle time in seconds an agent spent handling interactions
25
+ attr_accessor :average_handle_time_seconds
26
+
27
+ # Attribute mapping from ruby-style variable name to JSON key.
28
+ def self.attribute_map
29
+ {
30
+
31
+ :'offered' => :'offered',
32
+
33
+ :'average_handle_time_seconds' => :'averageHandleTimeSeconds'
34
+
35
+ }
36
+ end
37
+
38
+ # Attribute type mapping.
39
+ def self.swagger_types
40
+ {
41
+
42
+ :'offered' => :'Float',
43
+
44
+ :'average_handle_time_seconds' => :'Float'
45
+
46
+ }
47
+ end
48
+
49
+ # Initializes the object
50
+ # @param [Hash] attributes Model attributes in the form of hash
51
+ def initialize(attributes = {})
52
+ return unless attributes.is_a?(Hash)
53
+
54
+ # convert string to symbol for hash key
55
+ attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
56
+
57
+
58
+ if attributes.has_key?(:'offered')
59
+
60
+
61
+ self.offered = attributes[:'offered']
62
+
63
+
64
+ end
65
+
66
+
67
+ if attributes.has_key?(:'averageHandleTimeSeconds')
68
+
69
+
70
+ self.average_handle_time_seconds = attributes[:'averageHandleTimeSeconds']
71
+
72
+
73
+ end
74
+
75
+
76
+ end
77
+
78
+ # Show invalid properties with the reasons. Usually used together with valid?
79
+ # @return Array for valid properies with the reasons
80
+ def list_invalid_properties
81
+ invalid_properties = Array.new
82
+
83
+
84
+ return invalid_properties
85
+ end
86
+
87
+ # Check to see if the all the properties in the model are valid
88
+ # @return true if the model is valid
89
+ def valid?
90
+
91
+
92
+
93
+
94
+
95
+
96
+
97
+
98
+
99
+ end
100
+
101
+
102
+
103
+
104
+
105
+
106
+
107
+
108
+
109
+
110
+
111
+
112
+ # Checks equality by comparing each attribute.
113
+ # @param [Object] Object to be compared
114
+ def ==(o)
115
+ return true if self.equal?(o)
116
+ self.class == o.class &&
117
+ offered == o.offered &&
118
+ average_handle_time_seconds == o.average_handle_time_seconds
119
+ end
120
+
121
+ # @see the `==` method
122
+ # @param [Object] Object to be compared
123
+ def eql?(o)
124
+ self == o
125
+ end
126
+
127
+ # Calculates hash code according to all attributes.
128
+ # @return [Fixnum] Hash code
129
+ def hash
130
+ [offered, average_handle_time_seconds].hash
131
+ end
132
+
133
+ # build the object from hash
134
+ def build_from_hash(attributes)
135
+ return nil unless attributes.is_a?(Hash)
136
+ self.class.swagger_types.each_pair do |key, type|
137
+ if type =~ /^Array<(.*)>/i
138
+ if attributes[self.class.attribute_map[key]].is_a?(Array)
139
+ self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
140
+ else
141
+ #TODO show warning in debug mode
142
+ end
143
+ elsif !attributes[self.class.attribute_map[key]].nil?
144
+ self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
145
+ else
146
+ # data not found in attributes(hash), not an issue as the data can be optional
147
+ end
148
+ end
149
+
150
+ self
151
+ end
152
+
153
+ def _deserialize(type, value)
154
+ case type.to_sym
155
+ when :DateTime
156
+ DateTime.parse(value)
157
+ when :Date
158
+ Date.parse(value)
159
+ when :String
160
+ value.to_s
161
+ when :Integer
162
+ value.to_i
163
+ when :Float
164
+ value.to_f
165
+ when :BOOLEAN
166
+ if value.to_s =~ /^(true|t|yes|y|1)$/i
167
+ true
168
+ else
169
+ false
170
+ end
171
+ when :Object
172
+ # generic object (usually a Hash), return directly
173
+ value
174
+ when /\AArray<(?<inner_type>.+)>\z/
175
+ inner_type = Regexp.last_match[:inner_type]
176
+ value.map { |v| _deserialize(inner_type, v) }
177
+ when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
178
+ k_type = Regexp.last_match[:k_type]
179
+ v_type = Regexp.last_match[:v_type]
180
+ {}.tap do |hash|
181
+ value.each do |k, v|
182
+ hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
183
+ end
184
+ end
185
+ else # model
186
+ _model = Object.const_get("PureCloud").const_get(type).new
187
+ _model.build_from_hash(value)
188
+ end
189
+ end
190
+
191
+ def to_s
192
+ to_hash.to_s
193
+ end
194
+
195
+ # to_body is an alias to to_body (backward compatibility))
196
+ def to_body
197
+ to_hash
198
+ end
199
+
200
+ # return the object in the form of hash
201
+ def to_hash
202
+ hash = {}
203
+ self.class.attribute_map.each_pair do |attr, param|
204
+ value = self.send(attr)
205
+ next if value.nil?
206
+ hash[param] = _to_hash(value)
207
+ end
208
+ hash
209
+ end
210
+
211
+ # Method to output non-array value in the form of hash
212
+ # For object, use to_hash. Otherwise, just return the value
213
+ def _to_hash(value)
214
+ if value.is_a?(Array)
215
+ value.compact.map{ |v| _to_hash(v) }
216
+ elsif value.is_a?(Hash)
217
+ {}.tap do |hash|
218
+ value.each { |k, v| hash[k] = _to_hash(v) }
219
+ end
220
+ elsif value.respond_to? :to_hash
221
+ value.to_hash
222
+ else
223
+ value
224
+ end
225
+ end
226
+
227
+ end
228
+ end
@@ -0,0 +1,402 @@
1
+ =begin
2
+ PureCloud Platform API
3
+
4
+ With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
5
+
6
+ OpenAPI spec version: v2
7
+ Contact: DeveloperEvangelists@genesys.com
8
+ Generated by: https://github.com/swagger-api/swagger-codegen.git
9
+
10
+ License: UNLICENSED
11
+ https://help.mypurecloud.com/articles/terms-and-conditions/
12
+
13
+ Terms of Service: https://help.mypurecloud.com/articles/terms-and-conditions/
14
+
15
+ =end
16
+
17
+ require 'date'
18
+
19
+ module PureCloud
20
+ class BuIntradayResponse
21
+ # The start of the date range for which this data applies. This is also the start reference point for the intervals represented in the various arrays. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
22
+ attr_accessor :start_date
23
+
24
+ # The end of the date range for which this data applies. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
25
+ attr_accessor :end_date
26
+
27
+ # The aggregation period in minutes, which determines the interval duration of the returned data
28
+ attr_accessor :interval_length_minutes
29
+
30
+ # If not null, the reason there was no data for the request
31
+ attr_accessor :no_data_reason
32
+
33
+ # The categories to which this data corresponds
34
+ attr_accessor :categories
35
+
36
+ # Short term forecast reference
37
+ attr_accessor :short_term_forecast
38
+
39
+ # Schedule reference
40
+ attr_accessor :schedule
41
+
42
+ # Intraday data grouped by a single media type and set of planning group IDs
43
+ attr_accessor :intraday_data_groupings
44
+
45
+ # Attribute mapping from ruby-style variable name to JSON key.
46
+ def self.attribute_map
47
+ {
48
+
49
+ :'start_date' => :'startDate',
50
+
51
+ :'end_date' => :'endDate',
52
+
53
+ :'interval_length_minutes' => :'intervalLengthMinutes',
54
+
55
+ :'no_data_reason' => :'noDataReason',
56
+
57
+ :'categories' => :'categories',
58
+
59
+ :'short_term_forecast' => :'shortTermForecast',
60
+
61
+ :'schedule' => :'schedule',
62
+
63
+ :'intraday_data_groupings' => :'intradayDataGroupings'
64
+
65
+ }
66
+ end
67
+
68
+ # Attribute type mapping.
69
+ def self.swagger_types
70
+ {
71
+
72
+ :'start_date' => :'DateTime',
73
+
74
+ :'end_date' => :'DateTime',
75
+
76
+ :'interval_length_minutes' => :'Integer',
77
+
78
+ :'no_data_reason' => :'String',
79
+
80
+ :'categories' => :'Array<String>',
81
+
82
+ :'short_term_forecast' => :'BuShortTermForecastReference',
83
+
84
+ :'schedule' => :'BuScheduleReference',
85
+
86
+ :'intraday_data_groupings' => :'Array<BuIntradayDataGroup>'
87
+
88
+ }
89
+ end
90
+
91
+ # Initializes the object
92
+ # @param [Hash] attributes Model attributes in the form of hash
93
+ def initialize(attributes = {})
94
+ return unless attributes.is_a?(Hash)
95
+
96
+ # convert string to symbol for hash key
97
+ attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
98
+
99
+
100
+ if attributes.has_key?(:'startDate')
101
+
102
+
103
+ self.start_date = attributes[:'startDate']
104
+
105
+
106
+ end
107
+
108
+
109
+ if attributes.has_key?(:'endDate')
110
+
111
+
112
+ self.end_date = attributes[:'endDate']
113
+
114
+
115
+ end
116
+
117
+
118
+ if attributes.has_key?(:'intervalLengthMinutes')
119
+
120
+
121
+ self.interval_length_minutes = attributes[:'intervalLengthMinutes']
122
+
123
+
124
+ end
125
+
126
+
127
+ if attributes.has_key?(:'noDataReason')
128
+
129
+
130
+ self.no_data_reason = attributes[:'noDataReason']
131
+
132
+
133
+ end
134
+
135
+
136
+ if attributes.has_key?(:'categories')
137
+
138
+ if (value = attributes[:'categories']).is_a?(Array)
139
+ self.categories = value
140
+ end
141
+
142
+
143
+
144
+ end
145
+
146
+
147
+ if attributes.has_key?(:'shortTermForecast')
148
+
149
+
150
+ self.short_term_forecast = attributes[:'shortTermForecast']
151
+
152
+
153
+ end
154
+
155
+
156
+ if attributes.has_key?(:'schedule')
157
+
158
+
159
+ self.schedule = attributes[:'schedule']
160
+
161
+
162
+ end
163
+
164
+
165
+ if attributes.has_key?(:'intradayDataGroupings')
166
+
167
+ if (value = attributes[:'intradayDataGroupings']).is_a?(Array)
168
+ self.intraday_data_groupings = value
169
+ end
170
+
171
+
172
+
173
+ end
174
+
175
+
176
+ end
177
+
178
+ # Show invalid properties with the reasons. Usually used together with valid?
179
+ # @return Array for valid properies with the reasons
180
+ def list_invalid_properties
181
+ invalid_properties = Array.new
182
+
183
+
184
+ return invalid_properties
185
+ end
186
+
187
+ # Check to see if the all the properties in the model are valid
188
+ # @return true if the model is valid
189
+ def valid?
190
+
191
+
192
+
193
+
194
+
195
+
196
+
197
+
198
+
199
+
200
+
201
+
202
+
203
+
204
+
205
+ allowed_values = ["NoPublishedSchedule", "NoSourceForecast"]
206
+ if @no_data_reason && !allowed_values.include?(@no_data_reason)
207
+ return false
208
+ end
209
+
210
+
211
+
212
+
213
+
214
+
215
+
216
+
217
+
218
+
219
+
220
+
221
+
222
+
223
+
224
+
225
+
226
+
227
+
228
+ end
229
+
230
+
231
+
232
+
233
+
234
+
235
+
236
+
237
+
238
+
239
+
240
+
241
+
242
+
243
+
244
+
245
+
246
+
247
+ # Custom attribute writer method checking allowed values (enum).
248
+ # @param [Object] no_data_reason Object to be assigned
249
+ def no_data_reason=(no_data_reason)
250
+ allowed_values = ["NoPublishedSchedule", "NoSourceForecast"]
251
+ if no_data_reason && !allowed_values.include?(no_data_reason)
252
+ fail ArgumentError, "invalid value for 'no_data_reason', must be one of #{allowed_values}."
253
+ end
254
+ @no_data_reason = no_data_reason
255
+ end
256
+
257
+
258
+
259
+
260
+
261
+
262
+
263
+
264
+
265
+
266
+
267
+
268
+
269
+
270
+
271
+
272
+
273
+
274
+
275
+
276
+
277
+
278
+
279
+
280
+ # Checks equality by comparing each attribute.
281
+ # @param [Object] Object to be compared
282
+ def ==(o)
283
+ return true if self.equal?(o)
284
+ self.class == o.class &&
285
+ start_date == o.start_date &&
286
+ end_date == o.end_date &&
287
+ interval_length_minutes == o.interval_length_minutes &&
288
+ no_data_reason == o.no_data_reason &&
289
+ categories == o.categories &&
290
+ short_term_forecast == o.short_term_forecast &&
291
+ schedule == o.schedule &&
292
+ intraday_data_groupings == o.intraday_data_groupings
293
+ end
294
+
295
+ # @see the `==` method
296
+ # @param [Object] Object to be compared
297
+ def eql?(o)
298
+ self == o
299
+ end
300
+
301
+ # Calculates hash code according to all attributes.
302
+ # @return [Fixnum] Hash code
303
+ def hash
304
+ [start_date, end_date, interval_length_minutes, no_data_reason, categories, short_term_forecast, schedule, intraday_data_groupings].hash
305
+ end
306
+
307
+ # build the object from hash
308
+ def build_from_hash(attributes)
309
+ return nil unless attributes.is_a?(Hash)
310
+ self.class.swagger_types.each_pair do |key, type|
311
+ if type =~ /^Array<(.*)>/i
312
+ if attributes[self.class.attribute_map[key]].is_a?(Array)
313
+ self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
314
+ else
315
+ #TODO show warning in debug mode
316
+ end
317
+ elsif !attributes[self.class.attribute_map[key]].nil?
318
+ self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
319
+ else
320
+ # data not found in attributes(hash), not an issue as the data can be optional
321
+ end
322
+ end
323
+
324
+ self
325
+ end
326
+
327
+ def _deserialize(type, value)
328
+ case type.to_sym
329
+ when :DateTime
330
+ DateTime.parse(value)
331
+ when :Date
332
+ Date.parse(value)
333
+ when :String
334
+ value.to_s
335
+ when :Integer
336
+ value.to_i
337
+ when :Float
338
+ value.to_f
339
+ when :BOOLEAN
340
+ if value.to_s =~ /^(true|t|yes|y|1)$/i
341
+ true
342
+ else
343
+ false
344
+ end
345
+ when :Object
346
+ # generic object (usually a Hash), return directly
347
+ value
348
+ when /\AArray<(?<inner_type>.+)>\z/
349
+ inner_type = Regexp.last_match[:inner_type]
350
+ value.map { |v| _deserialize(inner_type, v) }
351
+ when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
352
+ k_type = Regexp.last_match[:k_type]
353
+ v_type = Regexp.last_match[:v_type]
354
+ {}.tap do |hash|
355
+ value.each do |k, v|
356
+ hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
357
+ end
358
+ end
359
+ else # model
360
+ _model = Object.const_get("PureCloud").const_get(type).new
361
+ _model.build_from_hash(value)
362
+ end
363
+ end
364
+
365
+ def to_s
366
+ to_hash.to_s
367
+ end
368
+
369
+ # to_body is an alias to to_body (backward compatibility))
370
+ def to_body
371
+ to_hash
372
+ end
373
+
374
+ # return the object in the form of hash
375
+ def to_hash
376
+ hash = {}
377
+ self.class.attribute_map.each_pair do |attr, param|
378
+ value = self.send(attr)
379
+ next if value.nil?
380
+ hash[param] = _to_hash(value)
381
+ end
382
+ hash
383
+ end
384
+
385
+ # Method to output non-array value in the form of hash
386
+ # For object, use to_hash. Otherwise, just return the value
387
+ def _to_hash(value)
388
+ if value.is_a?(Array)
389
+ value.compact.map{ |v| _to_hash(v) }
390
+ elsif value.is_a?(Hash)
391
+ {}.tap do |hash|
392
+ value.each { |k, v| hash[k] = _to_hash(v) }
393
+ end
394
+ elsif value.respond_to? :to_hash
395
+ value.to_hash
396
+ else
397
+ value
398
+ end
399
+ end
400
+
401
+ end
402
+ end